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New HEDNA White Paper Tackles Key Payment Challenges

HEDNA 10 July 2017
HEDNA (the Hotel Electronic Distribution Network Association) today released its newest white paper - Payment Trends and Future Best Practices in the Hotel Sector - a work product of HEDNA's Global Hospitality Payment Working Group, co-chaired by Mike Carlo (Onyx CenterSource) and Pascal Burg (Edgar, Dunn & Company).The white paper is based on the findings of the payment working group, representing more than 50 hotel, technology and payment companies' input over the past 18 months. Its objective was to gain a better understanding of the current situation related to payments in the hospitality sector, access available solutions that would address the key challenges, and recommend future best practices in three key areas: guest-centric payments; B2B payments; and commissions.Payment processing for the hotel industry has become increasingly complex with the advance of technology and rising demand from customers in today's digital world. HEDNA's Global Hospitality Payment Working Group was formed to help provide clarity on options, design and best practices for the entire stream of payment processing in the hotel industry."The primary intent for the Working Group and the payment trends and future best practices white paper is to review the payment process and infrastructure existing today, compare and learn from other industries and to identify a vision of where hotels can and should be in the near term," explains Carlo, co-chair of the working group.Among the key findings:Payment strategies will become guest-centric and move away from legacy property-based payment offerings.Conventional wisdoms need to be revisited. Prepaid does not necessarily equal discounted (e.g. first class plane tickets).Payment processing for cross border guests can move from a cost-center to a profit center with consideration of FX conversion and Alternate Forms of Payment.Payments from third parties and brands will be far more efficient with an industry recommended integrated payment manager technology solution.Commission payments will function increasingly efficiently and transparently over the coming years.HEDNA's Payment Trends and Future Best Practices in the Hotel Sector white paper and all HEDNA-produced publications can be found on HEDNA's website in the 'What We Do' section here. For the next step in the industry's effort to create Future Best Practices, please join the HEDNA Open Payment Alliance and the Third-Party Commission working groups.

HEDNA Announces New Leadership

HEDNA 23 February 2017
HEDNA (the Hotel Electronic Distribution Network Association) announced its 2017 Board of Directors and new members of the Executive Committee at its recent Global Distribution Conference in San Diego, California.The HEDNA membership elected Mike Carlo, Global Head of Travel, Transpay; David Chestler, Executive Vice President, Global Enterprise Sales & Business Development, SiteMinder; and Jodie Gibson, Manager, Strategic Accounts, DerbySoft, to serve two-year terms on the HEDNA Board of Directors.In addition, the Board of Directors elected Sarah Fults, Vice President, Distribution, MGM Resorts International, to serve a two-year term as President of HEDNA; and Anne Cole, Vice President, Content, DHISCO, to serve a two-year term as Vice President. David Cabreza, Director, International Distribution Services, Hilton Worldwide, retains his position as Secretary, and Pam Woodman, Director of eDistribution Services, Marriott International, retains her role as Treasurer.Rounding out the Board are Doug Carr, Executive Director Distribution, AccorHotels; Sydney Goodwin, Director, Automated Distribution, Omni Hotels & Resorts; Sandra Langley, Vice President, Distribution, Intercontinental Hotels Group; Sebastien Leitner, Director Hotel Connectivity, Expedia, Inc.; Rajesh Vohra, Director, Sarova Hotels; and Clive Wood.Fults takes over the position as President from Rajesh Vohra, who served two terms from 2013 to 2016. "I am honored to follow in the footsteps of those who have led this association so well and to continue their work," said Fults. "I look forward to working with the HEDNA membership to keep HEDNA current and relevant to all members. As I take over the reins from Rajesh, my focus will be to continue to move the association forward in the ever-evolving landscape of hospitality distribution."

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