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Belle Mont Farm implements Guestware

Guestware 2 August 2017
With 84 cottages, seven farmhouses, and five villas, the boutique luxury hotel was seeking a guest response solution to better serve their guests who have traveled far to stay at their stunning property. They selected Guestware based on the advanced technology of the software, and the well-known easy implementation process."Our goal is always to provide a solution that helps our customers achieve success when it comes to serving their guests, said Patricia Tate, Implementation Project Manager. "With that, we want to ensure they have a smooth set-up and implementation process, and Belle Mont Farm appreciated that aspect of our customer service being that they are a small, boutique hotel in the West Indies."Guestware Select is an affordable turnkey solution that leverages cloud hosting and remote deployment to provide the core functionality of Guestware that has been helping hotels and resorts optimize the guest experience and improve guest satisfaction scores for the last 20 years.About Guestware: Guestware is a powerful, integrated CRM software solution used by hospitality companies around the world to attain the highest levels of guest satisfaction. Guestware collects, manages and reports on all guest information in one comprehensive database, enabling hotels and resorts to improve the guest experience while enhancing operational efficiencies. The company was founded in 1990 and has been focused on elevating the guest experience in the hospitality industry since 1993. Today, the Seattle-based company is doing business with more than 900 hotels worldwide, including large brands and independent hotels in over 75 countries. For more information about Guestware, go to guestware.com or call 888-50-GUEST.
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Guestware celebrates 20 years of exhibiting at HITEC

Guestware 21 June 2017
Guestware is a CRM solution that empowers the hotel services staff to deliver on individual guest needs and requests. It provides a toolbox of functions that allows staff to log, dispatch, record, and report on all things guest and facility-related. This keeps hotel operations running smoothly on a daily basis along with a back-end database that ensures proper service delivery for the future. With Guestware, you've got everything covered. And, that means happier guests."We are very excited to be at HITEC again this year. I cannot believe this year marks our 20th anniversary exhibiting at this show," said Mike Benjamin, Vice President, Guestware. "We've come a long way over the past two decades, and I can't wait to show everyone our latest features and functionality."Features of Guestware Software Include: Guest Response: Mobilize, automate, and optimize hotel staff task assignments ensuring that all guest issues and requests are resolved immediately. Make insightful decisions from identified guest trends to lowering operating costs while improving guest satisfaction.Facilities Maintenance: Intelligently schedule and track preventive maintenance tasks to efficiently maintain a facility delivering exceptional guest satisfaction while optimizing and protecting the building owner's capital investments.CRM + Loyalty: Track all guest information and interactions in one place - the guest profile. Seamless integration with the property management system and central reservation system allows for enhancing and personalizing the guest experience.Building on over 20 years of technology for the hotel industry, Guestware offers robust product editions designed for each hotel size and type. Guestware Select is perfect for select-service hotels while Guestware Full Service meets the demands of a luxury, full-service, or boutique hotel. For sophisticated CRM and loyalty program management implementations, the Guestware Plus subscription enables Guestware to be tailored to the hotelier's unique needs.Guestware will be demonstrating the latest version of the software at HITEC in booth #1017. Additional information about Guestware can be found at guestware.com. About Guestware: Guestware is a powerful, integrated CRM software solution used by hospitality companies around the world to attain the highest levels of guest satisfaction. Guestware collects, manages and reports on all guest information in one comprehensive database, enabling hotels and resorts to improve the guest experience while enhancing operational efficiencies. The company was founded in 1990 and has been focused on elevating the guest experience in the hospitality industry since 1993. Today, the Seattle-based company is doing business with more than 900 hotels worldwide, including large brands and independent hotels in over 75 countries. For more information about Guestware, go to guestware.com or call 888-50-GUEST.
Article by Mike Benjamin

Automated Maintenance and Guest Response Software for Select Service and Boutique Hotels

Guestware 2 June 2017
New technology is more affordable, easier to implement and supportMobile apps and cloud computing were only a vision when full service hotels began automating maintenance and guest response processes in the 1990s. In those days, logging every guest request and work order helped associates optimize work flow and improve management reporting. Those same benefits are still at the core of the product category today, but now vendors promote the latest cloud and mobile trends to impress hoteliers into using the latest technology. Although the capabilities in this software category have expanded significantly over the years, cloud and mobile computing now make it much more affordable, and easier to implement and support than ever before.Automated guest response and maintenance software is now simple and cost effective enough to achieve widespread adoption throughout the select service and small hotel segment. When you compare the labor costs of the hotel staff with the value from efficiency and quality gains, the software costs are almost insignificant. Spending a couple thousand dollars a year on a system (give or take $1K depending on hotel size and system) is nothing when you look at the labor involved in managing thousands of work orders, guest requests, PM's and inspections each year. The return on investment is achieved by staff productivity gains, improved accountability to the owner, eliminated costly mistakes, and improved guest satisfaction.Hoteliers are ready to automate and streamline manual processesThe primary purpose of a Guest Response system is to streamline the process for managing guest requests and urgent work orders. Requests and work orders can be reported many ways including a guest-facing mobile app, phone call or directly from staff, and each request generates a work ticket in the system. Business rules automatically assign, prioritize, and notify the appropriate worker on their mobile device. Tasks can be created, updated, or completed from the associate mobile app, and escalation messages can be sent to management. The staff appreciates streamlining the process while management can use the data collected to identify trends and improve service quality.Automating preventive maintenance ensures the scheduled work is getting done on-time to maintain the facility and protect the valuable capital investments made by owners. Managing all these assets, check lists, and scheduling the work using manual processes is painfully labor intensive with little accountability. Properly maintaining the facility using an automated system creates a more enjoyable and problem free stay for the guest.Understanding what it takes for ongoing success A critical aspect of achieving ROI with any system is the implementation and successful use of the system by the hotel team. Corporate and hotel managers cannot expect instant results without leading the change management aspects of the implementation. Beware of the vendor that promises instant success or talks more about cool features than people and processes. Experienced vendors effectively communicate expectations and have well-defined processes for implementation and ongoing success management. Sustainability requires a vendor with effective online training, tutorials, knowledge base articles, and a responsive support team that knows the hotel industry.Evaluating the right vendor and productAs you would not judge a book by its cover, the same is true for software. Slick demonstrations are nice, but also look under the hood at the company behind the software. A clean user interface is important, but the configurability often shows the true robustness and quality of the software. Software without good configurability restricts flexibility for essential tasks like setting up a new inspection, maintenance check list, adding new equipment, or custom report filters. The number of vendors in this category has easily doubled in the last 10 years and continues to grow so it is important to evaluate at least three vendors before you make a decision.The benefits and rewards for a hotel that successfully automates their guest response and maintenance processes are huge. New technology is now available for small boutique and select service hotels to move out of the dark ages to "How did we ever run our hotel without it?" Hotel Executives who can lead their teams to successful adoption of this technology will reap the rewards along with their staff, owners, and guests.
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Guestware releases new features

Guestware 24 May 2017
Seattle, WA -- Guestware, the hotel industry's most comprehensive Guest Experience Management (GEM) system, today announced a new release of its cloud software solution. The latest version adds new features and offers even greater ease-of use.Building on over 20 years of technology, the latest version expands the Welcome Intelligences(r) algorithms empowering hotel staff to personalize guest's experiences. Highlights include reoccurring automatic guest request fulfillment, multi-incident guest request entry, reservation event triggered dispatch, and much more. The latest release adds more automation so hotel staff can focus on serving their guests."We are thrilled to give our customers more options with our latest release," said Mark Jarman, President of Guestware. "We continuously listen to what our customers want out of our software so they can be successful with serving their guests."Guestware provides hotels with a cloud-based, guest response, facilities maintenance, and CRM solution to help maintain a flawless facility and deliver exceptional guest service. Guestware's management tools empower the hotel service team to deliver on each guest's individual needs and requests resulting in outstanding guest satisfaction. With Guestware's easy implementation and flexible deployment options, hotels are up and running with the industry's top GEM software in no time.About Guestware: Guestware is a powerful, integrated CRM software solution used by hospitality companies around the world to attain the highest levels of guest satisfaction. Guestware collects, manages and reports on all guest information in one comprehensive database, enabling hotels and resorts to improve the guest experience while enhancing operational efficiencies. The company was founded in 1990 and has been focused on elevating the guest experience in the hospitality industry since 1993. Today, the Seattle-based company is doing business with more than 900 hotels worldwide, including large brands and independent hotels in over 75 countries. For more information about Guestware, go to guestware.com or call 888-50-GUEST.
commercial

Callaway Gardens implements Guestware

Guestware 12 May 2017
Seattle, WA -- Guestware, the hotel industry's most comprehensive and flexible Guest Experience Management software, has announced that Callaway Gardens in Pine Mountain, Georgia, has implemented Guestware Select. The popular destination needed a comprehensive guest response and preventative maintenance solution for their sprawling 13,000 acres of breathtaking gardens, four hotels, and conference and recreation facilities.Utilizing a shared call center, the properties can immediately dispatch guest requests with Guestware's Rapid Response tool directly to the staff's mobile devices at any property. This gives agents who are constantly on-the-go the information they need to fulfill requests instantly. With such a large complex, this is vital for efficiency and guest service. In addition, Callaway Gardens is using Guestware Select's preventive maintenance tool to ensure all is in working order and is defect free, including their premier glass-enclosed tropical butterfly conservatory - home to over 1,000 butterflies and tropical birds."Callaway Gardens' four property complex is a perfect fit for our multi-property cloud solution," said Mike Benjamin, VP of Sales Guestware. "Our goal is always to provide the right tools for our customers to help them be as successful as possible."Guestware spent several days on-site to provide one-on-one training and software set-up for Callaway Gardens staff. The Guestware Advisor facilitated workshop sessions to help staff learn to use the software to ensure they were set up with sustainable practices for success going forward.Guestware Select is an affordable turnkey solution that leverages cloud hosting and remote deployment to provide the core functionality of Guestware that has been helping hotels and resorts optimize the guest experience and improve guest satisfaction scores for the last 20 years.About Guestware: Guestware is a powerful, integrated CRM software solution used by hospitality companies around the world to attain the highest levels of guest satisfaction. Guestware collects, manages and reports on all guest information in one comprehensive database, enabling hotels and resorts to improve the guest experience while enhancing operational efficiencies. The company was founded in 1990 and has been focused on elevating the guest experience in the hospitality industry since 1993. Today, the Seattle-based company is doing business with more than 900 hotels worldwide, including large brands and independent hotels in over 75 countries. For more information about Guestware, go to guestware.com or call 888-50-GUEST.About Callaway Gardens: For more than 65 years, Callaway Gardens has provided "a place of relaxation, inspiration and a better understanding of the living world" for millions of visitors. Owned and operated by the non-profit Ida Cason Callaway Foundation, Callaway Gardens includes a garden and resort on thousands of acres in Pine Mountain, Georgia. Highlights include a butterfly conservatory, discovery center, chapel, inland beach, nature trails, and special events throughout the year. In addition, Callaway Gardens offers a spa, meeting space, restaurants, shops, golf, tennis, fishing, and more. Visit callawaygardens.com to learn more.
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Guestware partners with Infor Hospitality to create a two-way integration

Guestware 4 May 2017
Seattle, WA -- Guestware has teamed up with Infor Hospitality to create a two-way integration between the Guestware hotel CRM application and HMS property management system. This integration leverages complementary technology and allows for a seamless integration between the two systems. The first hotel to implement this new interface is Virgin Hotel Chicago.Guestware maintains comprehensive customer service data on frequent hotel guests. The software encompasses marketing, loyalty management, guest response, and guest recognition to manage the entire guest experience. This data includes special amenities required for each visit, guest preferences, past problems experienced, visit history, and the guest's classification in a brand loyalty program. With the use of this customer data, Guestware enables guest relations personnel to proactively prepare for highly valued guest arrivals and maintain guest stay history across all hotels in a management company's portfolio. The Infor HMS handles traditional PMS functions including reservations, the guest folio with revenue summaries for each competed guest stay. The Guestware and Infor integration streamlines operations, maximizes hotel revenue, and enhances the overall guest experience.With the new two-way integration, Guestware assigns each guest a universal unique identifier and acts as the system of record to reliably identify and recognize the guest at each touch point. When Guestware is the system for managing a guest facing CRM or loyalty program, it is critical the guest's universal unique identifier assigned by Guestware travels through the PMS in the course of a guest's visit. This means that Guestware provides a cost effective global platform for growing brands and management companies to improve overall operations and guest satisfaction."This interface was essential for Virgin Hotels' unique recognition program called "The Know" which provides preferential treatment to those that sign up," said Doug Carrillo, Vice President of Sales & Marketing, Virgin Hotels.The two-way integration platform supports hosted and on-premise deployments, multi-property and single property installations. This integration enables hotel customers to maximize the use of the PMS and Guestware functionality working together.About Guestware: Guestware is a powerful, integrated CRM software solution used by hospitality companies around the world to attain the highest levels of guest satisfaction. Guestware collects, manages and reports on all guest information in one comprehensive database, enabling hotels and resorts to improve the guest experience while enhancing operational efficiencies. The company was founded in 1990 and has been focused on elevating the guest experience in the hospitality industry since 1993. Today, the Seattle-based company is doing business with more than 900 hotels worldwide, including large brands and independent hotels in over 75 countries. For more information about Guestware, go to guestware.com or call 888-50-GUEST.About Infor: Infor is fundamentally changing the way information is published and consumed in the enterprise, helping 73,000 customers in more than 200 countries and territories improve operations, drive growth, and quickly adapt to changes in business demands. Infor offers deep industry-specific applications and suites, engineered for speed, and with an innovative user experience design that is simple, transparent, and elegant. Infor provides flexible deployment options that give customers a choice to run their businesses in the cloud, on-premises, or both. To learn more about Infor, please visit www.infor.com.
commercial

Guestware partners with Agilysys LMS(r) to create a seamless integration for their customers

Guestware 26 January 2017
Seattle, WA -- Guestware CRM Software has teamed up with Agilysys to create an interface with the LMS(r) property management system (PMS) for their shared hotel customers. This integration leverages complementary technology and allows for complete integration between the two systems.Guestware maintains comprehensive customer service data on hotel guests. The software encompasses guest response and guest recognition to manage the entire guest experience. Guestware's work flow automation software enables hotel staff to proactively manage guest requests, problem resolution and repeat guest arrivals. This data includes special amenities required for each visit, guest preferences, past problems experienced, and visit history to enhance the arrival and in-house experience."We are thrilled to provide a unified PMS and full-suite guest experience management system for our customers. This interface with LMS was built in response to feedback from our casino-hotel customers, and their need for seamless system integration," said Mike Benjamin, VP of Sales for Guestware.The Guestware LMS integration passes reservation and guest folio data including revenue summaries, check-in and check-out events to streamline operations. The integration platform supports hosted and on-premise deployments, multi-property and single property installations. This integration enables hotel customers to maximize the use of the PMS and Guestware functionality working together.About Guestware: Guestware is a powerful, integrated CRM software solution used by hospitality companies around the world to attain the highest levels of guest satisfaction. Guestware collects, manages and reports on all guest information in one comprehensive database, enabling hotels and resorts to improve the guest experience while enhancing operational efficiencies. The company was founded in 1990 and has been focused on elevating the guest experience in the hospitality industry since 1993. Today, the Seattle-based company is doing business with more than 1,000 hotels worldwide, including large brands and independent hotels in over 75 countries. For more information about Guestware, go to guestware.com or call 888-50-GUEST.About Agilysys: Agilysys is a leading technology company that provides innovative point-of-sale, property management, inventory and procurement, workforce management, analytics, document management and mobile and wireless solutions and services to the hospitality industry. The company's solutions and services allow property managers to better connect, interact and transact with their customers by streamlining operations, improving efficiency, increasing guest recruitment and wallet share, and enhancing the guest experience. Agilysys serves four major market sectors: Gaming, both corporate and tribal; Hotels, Resorts and Cruise; Foodservice Management; and Restaurants, Universities, Stadia and Healthcare. A significant portion of the company's consolidated revenue is derived from contract support, maintenance and subscription services. Agilysys operates throughout North America, Europe and Asia, with corporate services located in Alpharetta, GA. For more information, visit www.agilysys.com

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