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Phonesuite to Showcase Innovative Voiceware Browser-Based Console at HITEC 2017

Phonesuite ·6h
Broomfield, Colorado -- Phonesuite, a leading provider of communications solutions for the hotel industry for more than 25 years, will feature demos of its groundbreaking Voiceware Browser-Based Console at HITEC 2017 booth #1319. Loaded onto any tablet or other device with an internet browser, the powerful interface allows staff the freedom to answer calls and handle guest-related communication requests from anywhere on or off property, increasing efficiency while delivering superior guest service.No longer tied to a bulky PBX console, staff members have the freedom to access increased functionality and an intuitive, easy-to-use interface by leveraging any PC, tablet or smartphone. Using a Bluetooth headset and a free downloadable softphone app with Wi-Fi access creates an "on-the-go" hotel communication solution available anywhere throughout the hotel. Elevated functionality includes the ability to find guests or staff quickly by name and then call or transfer with one click, a pop-up guest information screen that displays key information such as name, native language, VIP status, group affiliation and more, and a robust wake-up activity log. The unprecedented access to full-function communications anywhere, anytime gives users the flexibility to respond to operational matters while continuing to prioritize guest relations.Phonesuite CEO Frank Melville stated, "Our Voiceware Browser-Based Console represents an important revolution in the hospitality industry - one that allows hotels to move toward seamless communications along with greater efficiency and productivity. This innovation has been a winner for early adopters, because it literally frees hotel staff from the restrictions of a desk and empowers them to elevate guest services to the next level - all included at no extra cost from Phonesuite. The Voiceware Browser-Based Console will be just one of the suite of advanced products we'll be highlighting at our HITEC booth #1319, so we hope all attendees will stop by, get a demo and learn more about taking hotel communications to the next level."

PBX Regret

Phonesuite 15 June 2017
As hotel communication evolves, some communication providers have become creative with packaging solutions that may not be what they seem. The result--hoteliers are destined for PBX Regret. Armed with information provided in this whitepaper, there is no reason you should ever become a victim of PBX Regret.

Phonesuite to Launch its Exceptional Service ACD Call Center Module at HITEC 2017

Phonesuite 15 June 2017
Broomfield, CO -- Phonesuite, a leading provider of communications solutions for the hotel industry for more than 25 years, today announced that it will launch the Exceptional Service ACD Call Center Module at HITEC 2017, with onsite demos available throughout the show at Phonesuite booth #1319. This latest Phonesuite product offering integrates seamlessly with its existing Managed VOICE platform, offering real-time monitoring and analytics to help hotels reduce the costs associated with managing guest service requests, increase their staff response time, and subsequently elevate the guest experience.The Exceptional Service ACD Call Center Module was designed by Phonesuite as a cost-effective, web-based application that can be deployed in one hotel, or across an entire portfolio, by leveraging Phonesuite's Cloud-based platform. It enables front desk and service desk supervisors to more effectively manage personnel and guest interactions through real-time dashboard analytics, monitoring, and reporting and transparency of their agents and call activity in one or multiple queues per supervisor. Key features of the ACD Call Center Module include Listen, Whisper and Call Take-Over modes, along with management alarms for call duration, agent availability and wait time per queue.In regard to the new product launch, Phonesuite CEO Frank Melville stated, "This latest innovation from Phonesuite is significant in that this product was conceived earlier this year during our Game Changer Innovation Summit. We brought together top hospitality influencers to solicit their input in order to challenge us to take our hotel PBX to the next level. The ACD Call Center Module represents the first step in this process, with features that improve reporting and bring greater transparency of staff response time. We are excited to debut this product at HITEC and we'll continue to strive to create and deliver tools that the hospitality industry needs today and into the future to empower their staff and better serve their guests."

PhoneSuite Launches New PhoneSuite DIRECT Division

Phonesuite 2 June 2016
PhoneSuite, a leading provider of telecom solutions designed exclusively for the hospitality industry, is pleased to announce the launch of PhoneSuite DIRECT, which now gives hoteliers the option to buy their VoIP platform and have installed factory direct; reducing "margin stacking" and ensuring quality, worry-free deployments. Recently hired to head up the new division is industry veteran Keith Konicki.PhoneSuite offers high-quality, affordable products and upscale service for any size or type of hotel, chain or management company. Its ground-breaking Voiceware platform is a software-based core that's compatible with the latest full-featured SIP phones from a variety of manufacturers, yet still works with a hotel's existing standard analog guestroom phones."For over 25 years, PhoneSuite has supported its network of over 250 dealers with world-class technical support and service," said PhoneSuite President Frank Melville. "However, we have heard from national brands and large hotel management companies that they are looking for a single source for a streamlined, easy-to-implement hospitality voice solution for their hotels."So, we are introducing PhoneSuite DIRECT to deliver an evergreen, turnkey solution with no major capital investment and one low monthly fee - factory direct and no regrets for our customers. We are also thrilled to add Keith to the PhoneSuite family and confident that his years of business development experience will grow this new division into a success."Konicki (pictured) has been actively engaged with the hospitality technology industry for the past 20 years. As a supporter of HTNG since its inception, he has served on a number of its workgroups, including currently co-chairing the Cloud Communication Workgroup. While with Systems Design & Development (SDD) as Director of Sales, Konicki played a key role in the development and launch of one of the industry's first SaaS/Cloud-based service offerings in 2000; both for Voice and HSIA.More recently, he worked with ComNet Communications, helping it become a leading national onsite resource provider for Hosted Voice, VoIP, HSIA, GPON and Infrastructure installations to the hospitality industry."I look forward to building upon PhoneSuite's 20+ years of experience and the growth of over 5,000 hotel customers with my history of fostering start-up companies and repositioning existing technology providers into recognized leaders within our hospitality technology industry."Hotel communication is becoming more complex and is ever changing. Hoteliers have concerns about making the correct choice in their next PBX decision. I truly believe PhoneSuite DIRECT provides the right platform with the right services at the right price at the right time for our industry," said Konicki.For more information on PhoneSuite, visit www.PhoneSuite.com or call 800-245-9933 to schedule a demonstration.

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