Hospitality Industry Technology Exposition & Conference
November 14–15, 2017
Hospitality Industry Technology Exposition & Conference
April 11–13, 2018
RAI Amsterdam Convention Centre
Hospitality Industry Technology Exposition & Conference
June 26-29, 2018
NAVIS 22 August 2017
NAVIS, the No. 1 reservation sales and marketing technology provider for the hospitality industry, today announced that Jeff Schuett has joined the company as Chief Technology Officer and Vice President of Technology. NAVIS has also promoted Brise Carpenter to Vice President of Client Success, and Jeff Robertson to Vice President of Marketing. The newly formed management roster is another key indicator of the company's momentum and record revenue in the company's recently completed the fiscal year 2017.The consolidation in the travel industry, the dramatic increase in the convergence of hotel and vacation rentals and the market's receptiveness to their revenue-generating platform has prompted NAVIS to broaden its team. Company CEO Kyle Buehner explains, "These are all key appointments as we look to accelerate our growth, roll out new initiatives and streamline existing ones. Jeff Schuett is not only well-versed in technology infrastructure and informational systems - he has sharp insight into the rapidly changing environment of IT architectures and data management. He will play a crucial role in helping us execute on our strategy to be the primary revenue-generating solution for hospitality teams worldwide. Jeff Robertson and Brise Carpenter both have stellar records of accomplishment at NAVIS, and equally important is their passion for what we do. Their promotions reflect our dedication to high-performing team members and our philosophy of unleashing the potential of the people we serve."Jeff SchuettIn his new role, Jeff will serve as the senior technology leader at NAVIS and provide the strategic management and vision for the company's software development, engineering and IT at NAVIS. Throughout his career, Jeff has been at the forefront of emerging trends and developing innovative technologies."NAVIS has a strong reputation as an experienced provider of technology-driven solutions that deliver outstanding results for its clients," said Schuett. "I'm excited to work with such a passionate team, contribute to the company's next-generation technology capabilities, and strengthen NAVIS' foothold as a visionary leader in hospitality."With over 20 years' of experience in managing software engineering, technology strategy, and infrastructure groups, Jeff's success has spanned the globe with companies and partners in North America, South America, EMEA, India, and Asia-Pacific. Jeff has technology degrees from Washington State University and an MBA from St. Mary's College of California. Click here to learn more about Jeff and connect with him on LinkedIn.Jeff Robertson As the new VP of Marketing, Jeff will help craft company strategy, advocate marketplace needs, and accelerate revenue growth. He'll spearhead the company's brand strategy, demand generation, channel marketing, sales enablement, creative design, and client marketing efforts. Jeff has over two decades of marketing experience in emerging technologies, consumer products, and B2B SaaS, most recently as director of marketing at NAVIS.''I'm incredibly proud to be part of the NAVIS family and to lead our outstanding marketing and communications group," said Robertson. "NAVIS helps our clients achieve such great things, and I'm thrilled to be trusted with telling our great story and getting others excited about what we do."Jeff holds a BS in Management from Bentley University, an MBA in Marketing from Indiana University's Kelley School of Business, and is Pragmatic Marketing Certified. Click here to learn more about Jeff and connect with him on LinkedIn.Brise CarpenterSince joining in 2011, Brise has made quite an impression at NAVIS. The love that the company's clients express is due in significant part to Brise and his crew. In his expanded role, Brise will head up the newly formed Client Success organization which consists of the company's highly respected Client Advocate, NAVIS University and Technical Support teams."It's an amazing time to be at NAVIS; I am excited to bring new ideas to life that help build on our foundation of client success," said Brise. "Our focus will continue to be on fulfilling the needs of our clients and delivering game-changing results to the market."Brise holds a BA in Business Management and Organizational Leadership from George Fox University and an MBA from Concordia University. Click here to learn more about Brise and connect with him on LinkedIn.
NAVIS 10 August 2017
NAVIS, the No. 1 reservation sales and marketing technology provider for the hospitality industry, this week revealed the first-to-market solution in response to the recent HomeAway changes that have created concern and uncertainty for many vacation rental owners and property managers.On June 21st of this year, HomeAway announced that they would no longer distribute booking lead email addresses and phone numbers, creating concerns about the changing algorithms and policies of listing sites. The NAVIS product and engineering teams rolled up their sleeves and began working on a solution that would enable property managers to maintain their ability to service and nurture rental demand given these new listing site realities. This important product update will allow NAVIS clients' inquiry data to still be captured and consolidated into one lead with Narrowcast."We are extremely pleased to announce to the vacation rental industry that as of August 7, we've launched and rolled-out a technology update for our popular NAVIS Narrowcast and NAVIS Reach solutions," said NAVIS president and CEO Kyle Buehner. This innovation helps property managers maintain control of their rental reservation pipeline generated by HomeAway listing sites."NAVIS' innovative update is the industry's first solution developed among technology providers who serve property managers. Buehner added, "We were able to move swiftly and help our clients quickly adapt because of our technical integration with HomeAway's listing site. We've also been through this before, helping hoteliers deal with these same challenges for years."Listing sites have been inching their way toward more involvement in the booking process for a long time and hotels have been dealing with this same third-party encroachment for many years, investing millions to encourage guests to book with them. Vacation rentals are in a similar, but not new position. Until now, the industry has simply enjoyed more access to the guest, which has, in turn, created greater dependency on listing sites. Brise Carpenter, Vice President of Client Success at NAVIS explains, "Vacation rentals can leverage this inevitable evolution as an opportunity to re-evaluate how they use listing sites going forward. The most profitable paths have always led back to direct bookings and it's a great chance to prioritize, strategize, and reinvigorate them. This doesn't mean listing sites don't matter because we all know they do, but there needs to be a balanced strategy in place."NAVIS is the only company that has the ability to capture HomeAway guest inquiry details and integrate them into one lead so that property managers can clearly see the path to purchase, avoid duplicating responses, and continue to track not-booked leads. With NAVIS software every lead can be tracked, from their Google search term to a phone call back to a website and beyond, so it is clear where the conversion initiated not just where it ended."This is an excellent time to remind everyone of HomeAway's research from a few years ago that found 71 percent of vacation rental shoppers would book online only after speaking with the property manager by phone," continues Carpenter. "We strongly suggest property managers review the visibility and accessibility of reservation phone numbers on all of their marketing communications, particularly the mobile, tablet and desktop formats of their website. Remember, we sell vacation experiences that are meaningful to travelers, and a majority of potential guests will call to ensure they find the home that's perfect for their vacation."For best practices and strategies that Vacation Rental Managers should be employing amongst these changes and future evolutions of listing sites, see NAVIS' latest article "10 Ways to Survive the New Reality of Vacation Rental Listing Sites." To explore the latest solutions and marketing strategies that deliver the highest ROI, visit The NavisWay.com or call 1 800-777-1864.
NAVIS 27 June 2017
Narrowcast has defined the reservation-sales software category for more than a decade, improving agent and revenue performance through sophisticated lead-management tools and integrated marketing insights. Narrowcast Cloud is 100 percent web-based, with a modern user interface, faster performance, enhanced data visualization, and a host of new features including a mobile-friendly Agent Hub.The new version is simple to implement and works with any modern browser, making updates a breeze. Calls are delivered up to 30 percent faster, improving both the guest experience and agent productivity. The integrated Agent Hub (formerly Agent Dashboard) is fully responsive, and features advanced agent proficiency and dynamic skill priority settings to optimize conversion and revenue. Communication is improved though a threaded agent chat feature, team chat, and QVue, which allows real-time monitoring of call-center activity and performance across devices and screen sizes. Beautiful and dynamic visual reporting options are included with the platform, with many more on the way."With Narrowcast Cloud, we're setting a strong foundation for future products and what we want the client experience to become," said Amber Mayer, vice president of product solutions. "A lot of customer feedback and industry research has gone into this product, and we're going to capture even more of it as we expand our portfolio. Our goal is to deliver an intuitive, client-configurable, single source of guest truth that helps our clients book more direct business and grow revenue."DKN hotels, a hotel-management company based in Irvine, Calif., participated in the Narrowcast Cloud beta program and was the first to fully implement it in their call center."We've been NAVIS clients and Narrowcast users for two years, and we continue to be delighted by how engaged they are with our business and how well the system performs for us," said Charles Taft, operations support manager for DKN hotels. "Though we're still new to Narrowcast Cloud, it's both familiar and all-new at the same time, which is quite a feat in the software world."NAVIS' client portfolio includes more than 600 of the most trusted names in vacation-rental companies and independent hotels. Some 450 of those clients use Narrowcast, and will be moved over to the new platform over the next several months. Full details on Narrowcast Cloud are available at www.TheNavisWay.com/cloud.To learn why leading lodging companies trust NAVIS to help them take full advantage of sales and marketing opportunities that lead to more business, please visit www.TheNavisWay.com, call 866-712-3439, or visit booth 517 at HITEC.
NAVIS 14 February 2017
NAVIS, the #1 reservation sales and marketing technology provider for the hospitality industry, today announced that 2016 was a record-breaking year in direct-booked revenue for their RezForce clients.A call-center service exclusively for the hotel and vacation rental industry, RezForce generated $138 million in client bookings and an additional $34 million in sales through outbound lead follow-up campaigns. More than $1 million came through the service on Cyber Monday alone, a single-day sales record for the company."Knowing that the market was trending more toward phone calls and that our clients were likely to require more overflow and after-hours support than ever before, we strategically positioned the operation to capture the opportunity," said Matt Juarez, NAVIS' vice president of operations. "As a result, conversions are up, and revenue per call is being maximized."According to NAVIS, an increasing number of mobile users opt to call directly from a mobile search, contributing significantly to growing call volume. Travelers interested in high-consideration stays tend to call when booking. Many properties, knowing that phone reservations typically bring in more revenue than digital, successfully drive prospective guests to pick up the phone through targeted promotions."The past year has again validated the RezForce sales-driven approach to converting existing levels of phone inquiries into whole new levels of revenue," said NAVIS CEO Kyle Buehner. "We've long known that covering the phones 24/7 with sales-focused professionals is a necessity for clients committed to maximizing revenue from the direct channel."To learn why leading lodging companies trust NAVIS to help them take full advantage of sales and marketing opportunities that lead to more business, please visit TheNavisWay.com or call 866-712-3439.About NAVIS NAVIS is the #1 reservation sales and marketing platform for the hospitality industry. Because we believe technology should make you money, not cost you money, we developed our game-changing Revenue Performance Platformtm to transform teams into revenue makers, enabling them to drive, capture and convert more direct bookings. We deliver actionable guest insights so departments can seamlessly sell and market together. The result is always a dramatic increase in direct sales and profit. We guarantee it.Founded in 1987, NAVIS is a privately held company with headquarters in Bend, Ore., and a growing East Coast office in Orlando, Fla. The company has been awarded Top Workplaces by The Oregonian for four consecutive years and named one of the 2016 Top 100 Workplaces in Central Florida.To learn more visit www.TheNavisWay.com.
NAVIS 25 January 2017
NAVIS, the #1 reservation sales and marketing technology provider for the hospitality industry, has revamped its data exchange platform, NAVIS Data Exchange (NDE) to make existing integrations with dozens of property management systems (PMS) faster and more secure.NAVIS' performance management platform, Narrowcast and Reach in particular, already take advantage of certified integrations with most PMS systems. Although the new NDE required retooling these integrations, Amber Mayer, vice president of product solutions, says the majority are already completed or currently underway."About two dozen integrations are already using the new exchange, and we're adding more at a rapid pace," she said. "Users should notice nearly real-time reporting performance and improved security."Logging and improved monitoring are additional benefits of the new NDE, simplifying the troubleshooting process."When it comes to technology, seconds count. Our new NDE helps clients access critical guest intelligence more quickly, which translates to better service. In turn, it helps us be more agile with future integrations," Mayer added.The company expects to have all integrations moved to the new exchange by later this year.To learn why leading lodging companies trust NAVIS to help them take full advantage of sales and marketing opportunities that lead to more business, please visit TheNavisWay.com or call 866-712-3439.
NAVIS 20 December 2016
NAVIS, the #1 reservation sales and marketing technology provider for the hospitality industry, has welcomed Vince Kenkel, seasoned technology executive, as their new vice president of engineering.Kenkel comes to NAVIS with more than two decades of software experience, starting out as a software engineer but spending most of his career leading technical teams. Most recently, he was vice president of engineering at Evisions, Inc. and before that vice president of engineering at Webtrends, Inc. In both roles, he led the development of world-class, enterprise SaaS solutions.Kenkel's considerable experience will help him lead the strategic direction of NAVIS' technology portfolio and guide the build-out of its product roadmap, broadening and improving NAVIS' suite of products and related services.Regarding his new appointment, Kenkel said, "NAVIS sees technology as a means to success, not an end. I'm fortunate to join such a visionary company that prides itself in breaking new ground while keeping clients' best interests at heart."Kyle Buehner, NAVIS CEO said, "Vince brings a stellar record of developing and launching innovative, successful SaaS-based products. He's metric-minded, understands big data, and clearly shares our values of innovation and exceptional service. We're very fortunate to have found someone of his caliber to fill this role, and I know he can't wait to get started."To learn why leading lodging companies trust NAVIS to help them take full advantage of sales and marketing opportunities that lead to more business, please visit http://www.TheNavisWay.com or call 866-712-3439.
NAVIS 3 November 2016
a lot. Over half of reservations are still booked via the phone, but it's all more efficient now that travelers do much of their research online (much of it via a mobile device) before calling. Travelers are also keen on mobile click-to-call capabilities with 52% reporting they will call directly from a search to make a hotel reservation, 50% saying they will call to inquire about promotions via click-to-call, and 65% reporting they will use it to make changes to their reservation (The Role of Click-to-Call in the Path to Purchase).The role of the reservations agent is still essential, but it needs to change. It seems to have been disregarded for many years, as hotels and vacation rentals shifted their focus to digital marketing and web bookings. Reservations agents have been tucked away in the basement answering "inquiries," while group sales managers have been upstairs handling lucrative "sales leads." The necessary evolution of the reservations agent is to become a sales person.Transient leisure travel is up and expected to reach record levels in 2016 and 2017, "Bleisure" is more common, and many corporate travelers and groups are going around their corporate booking mechanisms to book directly. The point is: the reservations that funnel through agents are a giant piece of the pie and should be treated accordingly.To do so, properties must transition to a new culture, a sales culture. One where reservations agents are treated as sales people, where they are inspired and incentivized to close business. This is a culture where inquiries, whether via phone or email, are treated as sales leads.When we shift from looking at phone calls and emails as inquiries--with the agent as the receiver, the order taker--to looking at inquiries as leads, the agents' roles becomes proactive. They query and gather information to make a sale. Just learning to ask the prospective guest for the reservation, a sales skill, increases close rates from 30-50%. To make this shift requires rethinking compensation with commissions and incentives (which are more than covered by incremental booking revenue, so there is no hit to the bottom line) as well as revamping company culture to support it. If the proof is in the pudding, look at Vacation Myrtle Beach's call center, called Shine Studios, which was designed to inspire, train, and reward reservations agents. In just one year of outbound sales, in which reservation agents follow up with guests who have inquired but gone un-booked, the team generated $1,000,000 in incremental revenue.This is to say that the results are substantial when this shift in thinking is embraced. Conversions on existing demand increase, nightly rate grows, and outbound sales programs bring in revenue that was completely untapped before. All the while reservations agents have less downtime and are more productive with their calls. In my experience, topline revenue generated by reservations teams increases 30% when the culture shifts to support them as sales people.
Historic Hotels of America(r) Members Using NAVIS Narrowcasttm Average $1.4 Million Increase in Yearly Revenue and 14X ROI
NAVIS 27 October 2016
NAVIS, the nation's #1 reservation sales and marketing platform for the hospitality industry, is proud to announce that they are the newest Alliance Partner of Historic Hotels of America and will be sponsors at the annual conference being held next week at The Royal Hawaiian, a Luxury Collection Resort in Honolulu, Hawaii. More than 30 of the world's finest hospitality brands, chains, and collections are represented in Historic Hotels of America. As an Alliance Partner of Historic Hotels of America, NAVIS is able to share their expertise and resources to educate, extend special programs, create relationships and connect directly with over 295 historic hotels to help them grow and be more successful. As the proven leader in revenue generation solutions for the hotel industry, NAVIS has worked with many Historic Hotels of America member hotels, helping them achieve extraordinary results. A recent study showed that Historic Hotels of America using the NAVIS Narrowcasttm solution saw an average of 23% increase in reservation booking conversions, $1,376,000 in annual incremental revenue, and a 13.9X return on investment (ROI). "We have made greater than $2.5 million in incremental revenue in the last year from partnering with NAVIS," Said Elizabeth Benson, Revenue Manager at Mohonk Mountain House.Narrowcast is a cloud-based hotel reservation sales optimization and management solution that delivers high performance sales technology and processes, transforming reservations departments from order-takers into sales makers. Packaged with a playbook of best practices and on-going business coaching, it is proven to convert more demand and dramatically increase revenue and profit. Tiffany Talbot, Associate Revenue Manager at Ojai Valley Inn & Spa adds, "We went from a team that could only track our call volume daily to being able to really capture and analyze our department production and guest information. It has made a 100% change in our department and our success as a Sales team.""We are honored to be part of the Historic Hotels of America legacy and to contribute to the success of the prestigious member hotels," said Kyel Buehner, CEO of NAVIS. "We're particularly excited about working closely with Historic Hotels of America members and industry partners to collaborate, innovate and deliver differentiated, seamless solutions to support their goals." If you're attending Historic Hotels of America conference in Hawaii this year, stop by the NAVIS booth to meet with the team and view a live demo. To learn more about how NAVIS can help your historic hotel drive more performance and more profit, visit www.TheNavisWay.com.About NAVIS NAVIS is the #1 reservation sales and marketing platform for the hospitality industry. Because we believe technology should make you money, not cost you money, we developed our game-changing Revenue Performance Platformtm to transform teams into revenue makers, enabling them to drive, capture and convert more direct bookings. We deliver actionable guest insights so departments can seamlessly sell and market together. The result is always a dramatic increase in direct sales and profit. We guarantee it.Founded in 1987, NAVIS is a privately held company with headquarters in Bend, Oregon and a growing East Coast office in Orlando, Florida. The company has been awarded Top Workplaces by The Oregonian for four consecutive years and named one of the 2016 Top 100 Workplaces in Central Florida. To learn more visit http://www.TheNavisWay.com.About Historic Hotels of America(r)Historic Hotels of America is the official program of the National Trust for Historic Preservation for recognizing and celebrating the finest Historic Hotels. Historic Hotels of America has inducted more than 295 historic hotels into its register of the finest historic hotels. These historic hotels have all faithfully maintained their authenticity, sense of place, and architectural integrity in the United States of America, including 46 states, the District of Columbia, the U.S. Virgin Islands, and Puerto Rico. More than 30 of the world's finest hospitality brands, chains, and collections are represented in Historic Hotels of America. To be nominated and selected for membership into this prestigious program, a hotel must be at least 50 years old; has been designated by the U.S. Secretary of the Interior as a National Historic Landmark or listed in or eligible for listing in the National Register of Historic Places; and recognized as having historic significance. For more information, please visit HistoricHotels.org. Click here to see the Historic Hotels of America video.
NAVIS 5 October 2016
Fueled by a fast-paced growth trajectory, NAVIS, the nation's leading reservation sales and marketing platform for the hospitality industry, today announced its expansion into Reno, Nevada with plans to hire 57 new Reservation Sales and Service Associates (RSSA). This launch marks the company's continued expansion in the southwest region to complement their HQ in Bend, Oregon, and East Coast Office in Orlando, Florida.NAVIS is the #1 provider of reservation sales and marketing solutions to hotels, resorts and vacation rental management companies in North America. The primary role of the RSSA is to contribute to the growth and profitability of the enterprise by delivering high-performance sales and quality personal attention through booking guest reservations on behalf of NAVIS clients, including some of the country's biggest golf resorts, beachfront vacation rentals, ski resorts and more. This is done through a passionate delivery of world-class customer service and outstanding knowledge of the specific properties they will be supporting."NAVIS is excited to be creating a new team of professional Reservations Sales and Services Associates," explains Jim Helmich, the company's VP of Human Resources. "The RSSA roles are not just sales, and not just contact center agents. Rather, they are a combination of sales and customer service positions. As a result, these flexible, home-based positions have a wide scope of duties. No two days are the same and callers are happy to talk with the agents because they are helping them plan their dream vacation."NAVIS was recently named on the 2016 "Top 100 Companies" list by the Orlando Sentinel and earned a "Top Workplace" in Oregon award from The Oregonian for four years running. With more than 300 employees and 32,991 SQ feet of office space, the fast-growing company was built on the foundation of a stable, supportive and nurturing company culture that delivers success for its clients, and strives to have a positive impact on local communities, while creating an enjoyable and rewarding environment.According to the company's CEO, Kyle Buehner, NAVIS selected Reno because of its central location, business-friendly environment, and well-educated workforce. "We couldn't be happier to be expanding our footprint in the southwest and to have that market be the Reno / Sparks, Nevada area. In addition to hiring outstanding talent in new markets across the country, our strategy includes continuing to invest in cutting-edge innovation that delivers unparalleled client experiences. By leveraging advanced technology, real transparency, and exceptional customer service, NAVIS is truly redefining the hotel and vacation rental sales and marketing process for our clients."If you or someone you know lives in the Reno area and are interested in being part of the award-winning NAVIS family, you can view more details about becoming Reservation Sales and Service Associate at https://thenavisway.csod.com/ats/careersite/jobdetails.aspx?site=1&c=thenavisway&id=106. To view all available career opportunities at NAVIS, visit www.thenavisway.com/careers.
NAVIS 22 August 2016
NAVIS, the #1 reservation sales and marketing platform for independent hotels, resorts, and vacation rental management companies today announced that it's East Coast office has been named one of Orlando Sentinel's Top 100 Workplaces in 2016. This year's recognition marks the fifth consecutive year that NAVIS has been ranked as one of the best places to work, and follows other honors NAVIS has received as a Top Place to Work in Oregon four years in a row.Headquartered in Bend, NAVIS has over 314 employees and continues expanding to meet the growing demand for the company's innovative hospitality technology and world-class service. NAVIS delivers data-driven, cloud-based sales and marketing solutions for hotel and vacation rental companies to help them attract and convert more profitable demand across all channels, as well as increase staff productivity and delight guests. The company is also recognized for their unrivaled expertise and personal service, and according to their clients, "functions with the highest levels of integrity and ethics.""We are thrilled to be selected as one of the top workplaces in Central Florida," said Kyle Buehner, CEO of NAVIS. "This honor is a direct reflection on every NAVIS team member who has played a part in creating an environment that fosters innovation, collaboration and prioritizes our clients' success. We strive every day to make NAVIS a place where people feel heard, valued and above all, enjoy coming to work. We are very proud of our great company culture and look forward to repeating our win again next year."For over 20 years, Orlando Sentinel has recognized companies across Central Florida that are committed to making their company a great place to work. Employers are measured on several qualities such as workplace flexibility, company leadership, career opportunities, community service, compensation, and benefits. The Top 100 qualifying companies will be honored at a high-profile, annual celebration luncheon that hosts over 1,000 industry professionals. The event takes place Friday, August 19, 2016, 11 a.m. to 2 p.m. at the Renaissance Orlando at SeaWorld.Interested in being part of an award-winning company? View available career opportunities at https://www.thenavisway.com/careers.
NAVIS Previews Revolutionary New Tech Stack at HITEC 2016, Empowering More Performance and Profit for Leading Independent Hotels and Resorts
NAVIS 9 June 2016
NAVIS, the #1 reservation sales and marketing platform for independent hotels, resorts, and management companies, will provide a sneak peek of its highly anticipated new tech stack architecture at the 2016 Hospitality Industry Technology Exposition and Conference (HITEC). Celebrated as the world's largest hospitality technology conference this year's event takes place June 20-23 in New Orleans, and is expected to draw over 5,000 attendees, including the brightest minds and hottest suppliers representing hotels, resorts, and technology. As a featured exhibitor, NAVIS will be offering an exclusive preview of their latest cutting-edge advancements and revenue performance solutions at their booth, #539.NAVIS is recognized as the top reservation sales and marketing platform proven to create and convert more profitable direct demand. The powerful NAVIS Revenue Performance Solutions(r) suite, integrated with more than 40 PMS, POS and social advocacy systems, includes NAVIS Narrowcast for reservation sales optimization, NAVIS Reach for guest engagement marketing automation and NAVIS RezForce contact center services. One of the highlights of the innovations to be introduced at the conference is InSight, a new guest experience functionality set within Reach. InSight is an easy-to-use, customizable guest survey tool built on the new tech stack architecture and showcases a sneak peek of the upcoming interface."We have always focused on finding ways to maintain our market leader position and to exceed client expectations," explains NAVIS CEO, Kyle Buehner. "Our goal is to provide differentiated solutions combined with expert services to help hotels and resorts capture more direct revenue, align their staff and systems, as well as connect with guests to increase lifetime loyalty. We are very excited about this new chapter in our company's evolution and the important role of the new tech stack architecture in translating our clients' data into actionable intelligence for their revenue-producing teams."The company will be trying something radical this year by having several award-winning, luxury resort clients helping staff their booth to share their insider strategies working with NAVIS to achieve more performance and more profit. NAVIS will also be co-hosting an invite-only VIP party on Bourbon Street with fellow exhibitors, Flip.to, Social Tables and Lanyon.HITEC attendees are invited to visit booth #539 to view live interactive demos, meet with NAVIS clients, and try out the ground-breaking Competitive Edge Calculator to uncover how much money they are leaving on the table from existing demand.To learn why more lodging companies choose NAVIS to help them increase performance, profit and ROI, please visit www.thenavisway.com or call 1.866.712.3439.
NAVIS Launches Competitive Edge Calculator to Help Hotels and Vacation Rental Management Companies Uncover How Much Revenue They are Leaving on the Table
NAVIS 17 May 2016
The cost of lost opportunity can have a significant impact on any organization, but this is especially true for the hospitality market. Today, NAVIS, the leader in innovative technology solutions for hotels, resorts, and vacation rental companies, announced the launch of their new Competitive Edge Calculator, a tool that makes it easy for lodging providers to analyze the revenue they are likely missing out on within their existing demand. The calculator is designed with customized preferences for both hotels and vacation rentals, and powered by a data-driven algorithm built on more than ten years of industry performance data."Uncovering how much revenue a hotel or vacation rental may be missing based on existing demand can be game-changing," explains Michelle Marquis, Vice President, Sales and Marketing at NAVIS. "This is often where we see an 'aha moment' for lodging operators of all types. If a property is only converting twenty percent of their inquiries, what are they doing about the other eighty percent? Capturing reservation inquiry data and then leveraging the power of personalized remarketing can radically transform your ROI. The most successful operators realize that it's less about generating additional demand and more about working to enhance their team's performance."The NAVIS Competitive Edge Calculator illuminates that lost revenue based on property statistics and performance. This first of its kind interactive tool offers options aligned with different property types to fine-tune the results. Based on the selections, the built-in backend formulas are adjusted to influencers such as direct vs. distribution channels, associated commissions, and other key contributing factors."Too often, the sole focus is on driving more leads by pushing out more promotions or packages, rather than capitalizing on the investments made for existing demand," adds Michelle. "With decades of research and mountains of data, we discovered that to maximize profits and guest lifetime value, lodging providers need to do a better job of capturing every direct inquiry and remarket to those who didn't book as well as engage their past guests."Of course, using the Competitive Edge Calculator is only the first step. NAVIS has a skilled team of consultants to provide an in-depth business evaluation, taking into consideration all the unique elements of a property. This process takes into account the distribution mix, commission structures, databases, CRM, PMS systems, and marketing budget.Are you a hotelier or vacation rental manager curious about how much your existing demand is worth to your company's bottom line? Try the calculator for yourself and play around with the numbers to see all the money you may be leaving on the table. To set up a time with a NAVIS industry expert to get a more personalized calculation - fill out the form that appears below your calculation results, or call us at 1.866.712.3439.
NAVIS 29 March 2016
In 2015, the leadership team at NAVIS, led by Kyle Buehner made the decision to explore market penetration into LATAM with Mexico being its keen focus. With the recent appointment of Robert Mendez as International System Consultant, the company has announced it will increase its presence to amplify its reach in the region. NAVIS has, for the last three decades, advanced and innovated high-performance hospitality sales and marketing solutions that create and convert more demand across all channels, resulting in dramatic growth in revenue and profit for hotels, resorts and vacation rental companies.The award-winning company has been expanding rapidly in North America and now has its sights on helping leading independent resorts, hotels, and vacation rental brands throughout Mexico increase occupancy and maximize rates while lowering costs. NAVIS has already signed on several new properties in the area, including Hotel El Ganzo and Casa del Mar Golf and Spa Resort. These five-star independents are part of the Questro Group, and will join a growing list of NAVIS clients in Mexico. .NAVIS CEO, Kyle Buehner said, "We are delighted to have the opportunity to bring our experience and capabilities to Latin America and welcome Robert to the NAVIS team to lead the effort. Hotels and lodging groups of all sizes are looking for ways to increase direct bookings, make better sales and marketing decisions based on accurate, real-time data and uncover previously hidden profit sources, and it's the perfect time for NAVIS to fill a long-standing void for these solutions in LATAM."Mendez is a rising star in travel technology who has successfully helped pioneering companies grow their businesses in LATAM. He has a rich background of experience. For nearly five years, Mendez was the key lead figure in growing Booking.com, opening five offices throughout Latin America."It is a rare opportunity to find an organization with such an outstanding reputation for service, coupled with innovative technology and leadership," says Mendez. "I am thrilled to introduce accommodation groups in this region to NAVIS' proven solutions to keep more business in reach and in their marketing funnel that results in higher ADR (average daily rate), longer stays, longer booking windows and increased ancillary spend."NAVIS' Latin America growth is the latest in a series of expansions designed to support the increasing demand for their suite of products and services and unlock new market opportunities for the company. The future looks bright for NAVIS in Mexico and beyond.For more about NAVIS and to schedule a complimentary assessment of your company's revenue potential, visit theNAVISway.com or call 1.866.712.3439. We'd be happy to let you speak with one of our clients about the power of NAVIS - and you can read the success stories at thenavisway.com/client-successes.
NAVIS 14 March 2016
Over 160 attendees, representing more than 80 leading companies gathered at the 2016 NAVIS Leaders Conference, an annual event that brings together NAVIS' clients to share experiences, make connections, and elevate their knowledge. Finishing up its tenth year, the two-day event concluded with strong enthusiasm and record attendance due to the accelerated demand for NAVIS' award-winning solutions for hotels, resorts, and vacation rental management companies.NAVIS' Leaders Conference has become synonymous with generating value and opportunities for clients on many levels. Attendees engaged with industry thought leaders as they weighed-in on current trends, gained new ideas and strategies in hands-on workshops, got an inside look at future NAVIS projects and enjoyed one-on-one networking time. The overwhelming sentiment from attendees, most of whom have already attended the summit four or five times, is that it is by far the best conference they go to each year, primarily highlighted by the engaging content and excellent networking experiences with industry peers.This year's lineup of high-profile speakers featured Peter Yesawich, Vice Chairman of MMGY Global, and hospitality marketing guru Larry Mogelonsky, Founder of LMA Communications Inc. A select group of NAVIS partners were also on hand to meet with clients and included industry leaders like Flip.To, GCommerce, HeBS Digital, InterCoastal Net Designs, Miles Marketing, MP&A Digital and Advertising, and Perceptions by Mayer.Kyle Buehner, CEO of NAVIS said, "Year after year at our Leaders Conference, we bring together the greatest minds in the business to explore best practices for increasing performance, and exciting innovations that will shape the future of the industry. We are so thrilled with the overwhelmingly positive response and we all look forward to hosting the next one in 2017."To learn more about NAVIS solutions and schedule a demo, visit theNAVISway.com or call 1.866.712.3439. We'd be happy to let you speak with one of our clients about the power of NAVIS - and you can read the success stories at thenavisway.com/client-successes.About NAVIS NAVIS is an award-winning hospitality technology company trusted by leading independent resorts, hotels, and vacation rental brands to create and convert more demand across all channels, resulting in dramatic growth in revenue and profit. NAVIS clients make better sales and marketing decisions based on accurate, real-time data and uncover previously hidden profit sources. With a full suite of integrated solutions that capture guest and prospect data, track key revenue and performance metrics, and provide 24/7 reservation call center services, NAVIS helps operators increase occupancy and maximize rates while lowering costs. The company has recently been named Top Workplaces in Oregon for the fourth consecutive year. To learn more visit www.theNAVISway.com.
NAVIS 19 January 2016
one that starts from the very first interaction.To learn more about how NAVIS can help you drive demand and capitalize on 2016 trends, visit MeetNavis.com or call 1.866.712.3439.
NAVIS 22 December 2015
NAVIS, a leader in innovative hospitality technology solutions, today announced a landmark year of strong company growth and accelerated adoption of its award-winning solutions for hotels, resorts, and vacation rental companies. Bringing 2015 to a successful close, NAVIS realized a banner year with an expanded portfolio of 27 new clients, the highly anticipated launch of two new products, and being named Top Workplaces in Oregon for a fourth consecutive time.NAVIS has a long, distinguished record of delivering for some of the most discerning lodging companies in the world. This year, they implemented 27 new clients, comprised of fifty percent vacation rental companies, and fifty percent hotels and resorts. Of those, more than a third are part of prestigious management companies like Destination Hotels and include properties such as Sunriver Resort, Wild Dunes, Terranea and Skamania Lodge. Other recent clients include Bucuti & Tara Beach Resorts, Naples Bay Resort, The Ranch at Laguna Beach, and Monterey Plaza Hotel & Spa. Vacation rental clients who have partnered with NAVIS this year include Franconia Notch Vacations, Maui Condo and Home, StayAlfred, Moving Mountains, and Sweetgrass Vacation Rentals.Other 2015 milestones include:The launch of NAVIS Capture for Vacation Rentals - a lead management, tracking, and analysis tool to transform any call, email, website contact or interaction into a current and future sales opportunity in one convenient place.The new Vacation Rental edition of the Narrowcast system that offers a unique modular technology architecture that allows options to be turned on or off and scaled up based on the individual needs of each client.Being recognized as one of 2015 "Top Workplaces" by The Oregonian/Oregonlive. NAVIS has won the award successively in 2012, 2013, 2014 and 2015.Introduction of the NAVIS Certified Partner Program - designed to offer clients a secure, stable and trusted partner network to drive brand reach, increase market share, and improve profitability."The emerging popularity of vacation rentals and independent lodging has presented our brand with the phenomenal opportunity to strengthen our market share," said Kyle Buehner, CEO of NAVIS. "Our exponential growth and achievements in 2015 further emphasize NAVIS' commitment to continually evolving our solutions to help clients capture and convert more sales while reducing costs and enabling real-time data insights that power their business growth. There has never been a better time to capitalize on the hospitality industry, and we look forward to another exciting year as we further expand our products and services."To learn more about how NAVIS can help you drive demand and capitalize on 2016 trends, visit MeetNavis.com or call 1.866.712.3439.
NAVIS is the Preferred Partner for Hotels Making Transition from Major Chain to Independently Branded Property
NAVIS 1 December 2015
There are many reasons why NAVIS is the leading reservation sales and marketing system provider for resorts, hotels, and vacation rental companies. Among them is NAVIS' unrivaled ability to support the unique needs of independents, including helping major chain franchisees transition smoothly to independent operators.Being an independent has many benefits, but the conversion process is not without some challenges. When a property drops its flag, it is time to quickly establish new tools, practices, and relationships to re-engage the market and fill beds with heads. That is when partnering with an experienced full-service provider like NAVIS makes all the difference.Eva Hill, President of the award-winning Britannia Pacific Properties, transitioned her elegant Five-Diamond luxury property the Eau Palm Beach Resort & Spa in September 2013. "When we decided to become an independent, Preferred Hotel Group recommended NAVIS. The team at NAVIS helped us develop our own onsite, high performing reservations sales team. We started from scratch and quickly saw tremendous sales results as a result of their technology, best practice guide, unique strategies and our NAVIS Client Advocate."Hill continues, "They also showed us how to use their technology to track virtually all of our marketing spending to see the ROI in real time. We recently also added their integrated CRM platform, which now allows us to have relevant and timely messaging deployed to our valued guests and prospective guests. The NAVIS team and system have contributed in a big way to our success as an independent luxury property."NAVIS offers a full suite of web-based technologies combined with a core set of best practices that include sophisticated call tracking, marketing campaign tracking, the capture of guest and prospect data, the capture of after-hours calls and data mining for targeted marketing. NAVIS Narrowcast enables clients to track and increase inbound call conversion, monitor and improve online and off-line marketing success and capture guest and prospect data. The Narrowcast system also accurately measures the performance of reservation agents, records calls and provides call scoring and coaching improvements. Smart agent routing, a feature not often found in expensive ACD systems, can send the call to the last agent the caller spoke with, or the agent with the highest conversion. Skills-based routing will route the call to the most knowledgeable agent for a particular promotion. A 24/7 professional reservation call center, NAVIS RezForce automatically captures clients' after-hours calls or overflow calls during the day."One major benefit of going independent is that we own our guest database," said Mark Jeffrey, General Manager, Horseshoe Bay Resort, the 349-room AAA Four-Diamond resort in the Texas Hill Country. "We know who our guests are why they stay with us. NAVIS enables us to monitor the success of our campaigns in real-time. We see revenue and conversions by channel. Plus our conversion rates are up year-over-year thanks to NAVIS." Click here to read more about how NAVIS has helped Horseshoe Bay Resort.Independents interested in learning more about how NAVIS clients produce dramatic revenue results are invited to visit http://www.navisresorts.com/contact/ or to call 1.866.712.3439.
NAVIS 27 October 2015
Today NAVIS, the leader in reservation sales and marketing solutions for the hotel, resort, and vacation rental industries, announced that their new, much-anticipated lead management solution NAVIS Capture, is now available for the vacation rental property management market. NAVIS Capture organizes and intuitively prioritizes leads from all channels, helping agents focus on the most qualified inquiries to maximize bookings, revenue, and provide the highest level of guest service. The company will be showcasing NAVIS Capture at the upcoming VRMA Annual Conference October 25th-28th in New Orleans.NAVIS Capture enables companies, regardless of their size, to choose a comprehensive lead management solution that integrates with major listing sites like HomeAway, VRBO and FlipKey and matches their individual needs. NAVIS Capture's unique features include:Enhanced Lead Management - Aggregates and organizes web, email, and phone lead to easily capture, convert, and manage inquiries, and identify future sales opportunities.Listing Lead Management - Automatically identifies and prioritizes listing inquiries for more effective lead handling.Agent Performance Metrics - View agent insights and analytics on inbound lead volume, conversion rates, and total booked revenue to improve team performance.Agent Dashboard - Organizes incoming leads from multiple sources in one convenient location, acting as a virtual agent assistant to improve agent efficiency and effectiveness.NAVIS Capture leverages the NAVIS Cloud CRM to track attributes, preferences, and behavior data from all leads regardless of whether they book or not to power marketing campaigns and increase repeat stays. Click here to learn more about Capture."Capture enables property managers and their agent teams, to fully optimize the value of each incoming lead to maximize bookings and revenue," states NAVIS president and CEO, Kyle Buehner. "We developed Capture as a lead management, tracking, and analysis tool to transform any call, email, website contact or interaction into a current and future sales opportunity in one convenient place. With Capture, property managers are better able to respond and serve prospective guests while capturing more bookings and driving profits."For vacation rental, property management companies looking to maximize the benefits of Capture, there are some additional optional features available, such as:NAVIS Push - Push2Chat and Push2Call capabilities that integrate within websites, outbound emails, and online marketing programs to engage more potential guests and systematically capture lead conversations and data.NAVIS Auto Agent - Intelligent, automated email responses to the property listing inquiries, merging real-time HomeAway PMS inventory data with branded messaging to capture and convert online bookings around the clock when agents are unavailable to respond immediately.TWI Campaign Tracker - Track, measure, and attribute revenue booked by the web and by phone for all online and offline marketing campaign.Capture is just one of NAVIS' integrated solutions helping vacation rental companies dramatically increase revenue and profitability. Attendees of VRMA 2015 are invited to meet with the NAVIS team at booth #107-113 to learn more about NAVIS Capture and the entire NAVIS suite of solutions.
NAVIS 5 October 2015
NAVIS, the leader in integrated hospitality sales and marketing solutions, is today announcing the launch of NAVIS Narrowcast Vacation Rental Edition, a modular and scalable version of their award-winning reservation sales system designed to scale and meet the needs of vacation rental property managers - whether they are managing 75 properties or tens of thousands of units distributed globally. NAVIS' solutions support thousands of agents booking over $1.4 billion annually and the new Narrowcast Vacation Rental Edition empowers vacation rental clients to cost effectively drive increased lead conversion, bookings and revenues. NAVIS Narrowcast is a unique suite of innovative web-based tools and best practices that increase reservation conversions, measure marketing effectiveness, capture more guest and prospect data, and report key management analytics.This new edition of the powerful Narrowcast system offers an innovative, modular technology architecture that allows options to be turned on or off and scaled up based on the unique needs of each client.NAVIS expanded its suite of solutions to meet its clients most demanding requirements and the Vacation Rental Edition allows clients to select the Narrowcast features and capabilities tailored for vacation rental companies. Core capabilities of the solution include:* Narrowcast Lead Management provides comprehensive lead management capabilities to easily capture, convert, and manage prospective guest inquiries from all online and offline sources with advanced HomeAway, VRBO, and FlipKey lead integration.* Narrowcast Connect delivers industry leading call/contact center capabilities to manage and prioritize inquiry routing, handling, and delivery to boost efficiency and productivity to improve guest experience.* Narrowcast Outbound schedules, tracks and initiates outbound call follow-up to dramatically increase bookings.* Narrowcast Achieve manages sales team performance with comprehensive call analytics, key performance indicators (KPIs), encrypted call recording, scoring, coaching, conversion, and real-time reporting for all aspects of contact center sales operations.* NAVIS Push includes Push2Chat and Push2Call capabilities that integrate within websites, outbound emails, and online marketing programs to engage more potential guests, provide immediate response regardless of inquiry channel, and systematically capture lead conversations and data.* Narrowcast TWI Campaign Tracker measures, reports and attributes revenue booked by web and by phone for all online and offline marketing campaigns, leveraging integration with more than 25 PMS solutions.* NAVIS Client Advocates ensure high levels of client success by providing best practices, data interpretation, proven strategic counsel, and accountability.Just from implementing NAVIS' lead management technology and best practices, vacation rental companies often see an average increase of 5 to 7 points in lead conversion. According to NAVIS client Kristin Robinson of Island Realty, "NAVIS helps vacation rentals work smarter and maximize revenue by illuminating what is and is not working in their businesses.""For 28 years NAVIS has been committed to the vacation rental industry, and the launch of Narrowcast Vacation Rental Edition is a result of closely listening to the needs of vacation rental managers.," said company president and CEO, Kyle Buehner. "We are developing intuitive solutions to help our clients manage and grow their business, regardless of their stage or size. The new Narrowcast Vacation Rental Edition offers more streamlined functionality that is easier to use, and will scale as business goals evolve. We are extremely excited about being able to empower more clients to increase bookings and capture market share in the fast growing vacation rental industry."With a client retention rate of 97%, NAVIS is the industry leading provider of products and services to help vacation rental management companies, resorts and hotels convert more reservations, connect with more leads 24/7, and optimize online and offline marketing - all leading to dramatically increased revenue.Attendees of RezFest 2015 in Las Vegas are invited to meet with the NAVIS team at booth #9, or for more information on Narrowcast - VR Edition, call 1.866.712.3439.
NAVIS 28 September 2015
BEND, OR - Sept 28, 2015 - Can you name one of the best companies to work for in Oregon? The Oregonian just did! Today NAVIS, the leader in resort, hotel, and vacation rental integrated sales and marketing solutions, announced that the company was named one of 2015 "Top Workplaces" by The Oregonian/Oregonlive. This is the fourth consecutive year that NAVIS, under the corporate name Buehner-Fry Inc., has received this award, proving the exceptional and innovative workplace it offers.The "Top Workplaces" awards are given annually, and companies are evaluated by an independent research firm based on feedback from employees on leadership, culture, how their companies create opportunities for development, as well as how employers demonstrate to workers that they are valued. As the prestigious publication notes, "Top Workplaces are recognized not only as better places to work but are also more likely to be successful than peer organizations."Comments about NAVIS from its employees included, "Everyone at NAVIS is friendly and helpful. This company truly treats its employees well! I am treated with respect, kindness, appreciation, value." Another employee states, "Positive environment. Owners and partners that care. Employee driven. Excellent benefits."Kyle Buehner, president and CEO of NAVIS, says, "Receiving the award again this year is such great timing. We are hiring in just about every department. We place our company culture at the center of everything we do, and I'm incredibly grateful to our employees for making NAVIS such a special place to work. To us, it's about being passionate and excited to come into work every day and discover new ways to innovate and help our clients succeed. We couldn't be more proud of this achievement."Combining the excitement of a fast-growing company with the stability of a 27-year old, privately held business, NAVIS has established itself as THE place to work. Founded in 1987, NAVIS has 314 employees and over 32,991 SQ feet of office space. There are plans to add 76 more employees by the end of 2015. In addition, the company focuses on having a positive impact on the local communities it serves, while creating a fun, enjoyable and rewarding environment that makes it the workplace of choice in the Oregon area.Interested in working for an award-winning employer? View available positions at http://www.navisresorts.com/about/great-place/.About NAVISNAVIS is an award-winning reservation sales system company that increases leisure voice booking conversions and bottom-line leisure revenue for resort, hotel, and vacation rental companies. NAVIS provides a proven system that enables clients to build reservation sales and marketing decisions on accurate, real-time data. The NAVIS system uncovers previously hidden revenue sources. It provides operators with 100% of the revenue source picture, not just online and social media bookings. It implements powerful outbound leisure sales strategies and measures true marketing ROI for each online and offline campaign. NAVIS captures guest and prospect data, tracks key revenue metrics, and provides 24/7 reservation call center services to help operators increase occupancy, ADR, and close more leisure business. To learn more visit www.TheNavisWay.com.
NAVIS 25 August 2015
sometimes multiple times depending on whether the reservation is complicated or of unique importance. A recent Google study reports that among travelers;52% will call a hotel directly from a search to make a reservation50% will call to inquire about promotions, incentives or deals49% will call to ask about or compare pricingRather than declining in importance, voice conversions are increasingly critical in this new travel-purchasing model. While the voice channel relies on people, ideally a savvy reservations sales team, conversion rates can be substantially improved if this team has the assistance of the right technology. Personal Service in the Digital Age According to PhoCusWright, of the reasons travelers reserve offline, 35% say they want personal service, and 15% desire a particular travel agent or agency. Baby Boomers, of which there are currently 74 million, are driving a resurgence in travel agencies. They prefer a personal touch especially when crafting culturally immersive experiences.Also interesting is the fact that Skift reported that 33% of wealthy Millennials (earning $150K or more) are using traditional travel agents more than any other income bracket.The desire to interact with a person when planning travel not only has not diminished, it is becoming increasingly important for reasons including:"Consumer confusion" is growing with too many intermediaries between guest and propertyMore searches on mobile devices are leading to more callsOffline sales are more valuable/profitable than online salesThe demand for experience-based lodging has increasedFor hotels in search of the most profitable reservations, this means reevaluating your approach to voice reservations and ensuring this area of your property is receiving the attention it should.When you sell an "experience" over the phone guests buy it when they're on property - with the voice channel offering an average 30% increase over OTA's in year over year total spend (rooms and ancillary) for both new and returning guests.Looking ahead, both emerging and traditional lodging providers must adapt to changing customer preferences, diverse consumer segments, and technology that will all drive future growth. The successful brands of tomorrow will invest to understand customer insights in order to provide guest-centric service, and open up their online and voice channels to work together. Today's consumers are empowered by the online capability to compare options and pricing, so the distinction will rely on delivering memorable, high touch, customer experiences. Starting with their first interaction before guests even arrive on property, make every touch point with your guests count.About NAVISNAVIS is an award-winning reservation sales system company that increases leisure voice booking conversions and bottom-line leisure revenue for resort, hotel, and vacation rental companies. NAVIS provides a proven system that enables clients to build reservation sales and marketing decisions on accurate, real-time data. The NAVIS system uncovers previously hidden revenue sources. It provides operators with 100% of the revenue source picture, not just online and social media bookings. It implements powerful outbound leisure sales strategies and measures true marketing ROI for each online and offline campaign. NAVIS captures guest and prospect data, tracks key revenue metrics, and provides 24/7 reservation call center services to help operators increase occupancy, ADR, and close more leisure business. To learn more visit http://www.TheNavisWay.com/