Hospitality Industry Technology Exposition & Conference
Metro Toronto Convention Centre
Toronto, ON, Canada
Hospitality Industry Technology Exposition & Conference
November 14–15, 2017
RMS North America 20 June 2017
Visit RMS in Booth #117 at HITEC, June 27 to 29, at the Metro Toronto Convention CentreSAN DIEGO, CALIF. -- RMS Hospitality Solutions is adding a Sales, Catering and Events Module to RMS - The Hospitality Cloud. Designed to automate the event booking and scheduling process, the module streamlines everything from set-up and task scheduling to reporting and billing."The new RMS Sales, Catering & Events module is designed to organize and oversee the smooth running of all group functions," said Todd Sabo, president of RMS North America. "It's an optional add-on to RMS - The Hospitality Cloud that essentially automates the banquet event order process and provides a more comprehensive outline of the details of any event. We are thrilled that this enhanced module (previously available with the on-premise platform) is making its debut at hospitality's premier technology tradeshow. We encourage our everyone looking for a new sales-and-catering solution to visit RMS in Booth #117."To experience the new RMS Sales, Catering & Events Module at HITEC, make a reservation via the RMS booking engine to visit the "RMS Hotel" (Booth #117) by clicking here. Upon arrival, attendees will check in, obtain a mobile key, and unlock their virtual guestroom. Then, via the RMS point-of-sale system, attendees can grab some lite food and beverage and charge it to their virtual room, then enjoy their snacks while getting further details on RMS - The Hospitality Cloud and the new Sales, Catering & Event module. HITEC will be held June 27 to 29 at the Metro Toronto Convention Centre.The RMS Sales, Catering and Events modules will enable staff to:Book events and related guestroomsList the number of attendeesRecord set-up configurationsAssign coordinators per eventSchedule event support staffAssign rate types and chargesAssign tasks to internal staff and external third-party vendorsRecord charges and fees for each task, room or serviceCompile detailed event reports to distribute to staff and clientsCompile detailed billing recordsEstablish a budget for each eventCompare expected costs and revenues with actual costs and revenues"The RMS Sales, Catering & Events module is a great way for hotel management to see all types of events happening at the property," Sabo said. "It's the one component that has been missing from RMS - The Hospitality Cloud. The module just went live in June, and we are proud to say that The Marble Inn Resort in Newfoundland, Canada, has already signed on to be our first user."For details on the RMS Sales, Catering and Event module, visit RMS in Booth #117 at HITEC. For details on RMS - The Hospitality Cloud, visit www.rmsnorthamerica.com.
RMS North America 13 June 2017
This month at HITEC Toronto, hoteliers looking for an enterprise solution for managing PMS, POS, channel management, booking engine, guest marketing, business intelligence and more should plan to visit RMS Hospitality Solutions. New to RMS - The Hospitality Cloud is an interactive "Guest Portal" that enables travelers to access a range of features from their laptop or mobile device that will help them manage every aspect of their reservations. In addition to giving guests fingertip access to past, current and future experiences and enabling them to update preferences or make online requests, the new Guest Portal frees up hotel employees' time spent answering phones and responding to emails so that more one-on-one time can be spent attending to guests on premises.In addition, a "Housekeeping Portal" for RMS - The Hospitality Cloud will be revealed that enables housekeeping managers to monitor room tasks and update room clean status from their smartphones and tablets. Housekeepers can log into their mobile devices remotely to see which tasks they have been assigned each day. Once tasks are complete and rooms are inspected, integration with the RMS property-management system will alert the front desk that they can assign the room to the next guest.The new Guest Portal and Housekeeping Portal will be on display in Booth #117 at HITEC, June 27 to 29 at the Metro Toronto Convention Centre. "With the RMS Guest Portal, travelers can manage their own bookings 24/7," said Todd Sabo, RMS North America President and General Manager. "They can access the portal using their desktop, laptop, tablet or cell phone, and by simply inputting their phone number, email address or last name, along with a valid booking confirmation number, they will instantly see all the details of their stay to ensure that their personal information is accurate. For business travelers especially, having access to this type of detailed information is key to a streamlined and personalized experience. We encourage hoteliers looking for self-service technologies at HITEC to visit RMS in Booth #117."Each Guest Portal can be customized to a hotel's specific branding requirements. Via the portal, guests can:Create reservationsCancel reservationsCheck inMake PCI-compliant credit-card paymentsPrint or email folio statementsContact the propertySee past / current / future reservationsCheck out and pay the billView and update their profileStreamlining Room InspectionsThe RMS Housekeeping Portal is a fast and efficient way to dramatically improve the efficiency of cleaning staff while meeting owner and brand standards."The dynamic nature of housekeeping means that information is constantly changing," Sabo said. "Through the Housekeeping Portal, as changes are made at the front desk or by housekeepers, data is updated immediately, providing everyone with the most recent information. The system take little to no skill to use, and it's extremely easy to launch."The Housekeeping Portal will enable staff and management to:Assign rooms and specific tasks to cleanersView the list of rooms to be cleaned and the tasks that need performedMark a room complete and request inspectionVerify that tasks were completed properly before rooms are releasedReturn rooms to cleaners that did not pass verificationReceive changes to linen requirementsChange room status, such as "occupied dirty" to "vacant clean"See who cleaned which rooms and how long it took each cleaner to manage efficiencySoon, the Housekeeping Portal will facilitate real-time messaging between housekeepers and the front desk and send live notifications to guests when their rooms are ready.For details on the Guest Portal and Housekeeping Portal, visit RMS in Booth #117 at HITEC. For details on RMS - The Hospitality Cloud, visit www.rmsnorthamerica.com.
RMS North America 25 January 2017
SAN DIEGO, CALIF. -- In a price sensitive market where much of the buying takes place online, it's not unusual for a hotel to sell its cheaper room types first, then struggle to fill the more expensive options. A new Upgrader feature from RMS Hospitality Solutions is helping hoteliers overcome this problem by prompting staff to offer last minute upgrades to guests upon arrival.Residing within RMS - The Hospitality Cloud (an above-property platform comprised of web-based modules for PMS, POS, channel management, booking engine, guest marketing, business intelligence and more), the RMS Upgrader will fill rooms that typically remain empty and free-up less expensive rooms or rooms that are easier to sell online in order to maximize occupancy and revenues."Our customers were looking for a way to increase revenues, so they asked if we would add a feature that will prompt staff to offer upgrades to guests upon arrival, and also prompt guests prior to check in to take advantage of last-minute opportunities," said Todd Sabo, RMS North America president and general manager. "The RMS Upgrader is designed to turn any staff member into a sales champion. For example, on the day of arrival, front desk staff may be prompted to offer a suite upgrade at 50% off rather than allowing it to remain vacant. This feature will fill premium rooms first at a price-break incentive rather than giving the rooms away for free, based on pre-defined criteria. It's a simple way to solve an age-old industry problem."Soon this module will have the capability to send a guest either an email or SMS/Text on the day of arrival providing them with the option to auto upgrade prior to check-in.For details on RMS - The Hospitality Cloud, visit www.rmsnorthamerica.com.
RMS North America 27 October 2016
Next month, RMS Hospitality Solutions will unveil an Electronic Direct Marketing (EDM) tool that enables hoteliers to create, send and track custom marketing campaigns. The new Email Marketing Manager will be a premium module that resides within RMS - The Hospitality Cloud. With this feature, hoteliers can view past campaigns and create new blasts as needed.RMS - The Hospitality Cloud is a one-stop-shop in the cloud for all property systems. The platform is comprised of a group of web-based modules (PMS, POS, channel management, booking engine, guest marketing, business intelligence and more) that can be used independently or in concert to help make any hospitality business more profitable. More than 4,000 properties in 25 countries already rely on this popular cloud-based platform."No longer will RMS customers have to pay for a separate email service provider to create cutting-edge marketing campaigns," said Todd Sabo, RMS North America President & General Manager. "With the RMS Email Marketing Manager, hoteliers can develop strategies and customize templates based on targeted demographics. By equipping our PMS module with a campaign builder, hotel marketers can take guest personalization to new heights. Through custom communications, they can create more intimate guest stays on an individual level, thereby taking the customer relationship to the next level and reinforcing customer loyalty."According to the 2016 Lodging Technology Study, of the hotels that are embracing some sort of cloud-based solution, Email is the most widely adopted (54 percent) with another 11 percent of hotels planning to migrate their Email to the cloud in the near future. Furthermore, the 2016 Customer Engagement Technology Study shows that by 2017, 90 percent of hotels will have adopted some type of technology that creates and/or communicates personalized offers. The study further showed that 58 percent of consumers will select a hotel that provides personalized communication based on their purchase history vs. one that does not.In addition to the creating state-of-the-art Email blasts, the RMS Email Marketing Manager will enable hoteliers to easily track the success of each campaign."Within the Email Marketing Manager exists the ability to generate custom reports to provide marketers with a synopsis of each executed campaign, including: Campaign Name, Date Sent, User, Number of Messages Sent, Percentage of Recipients that Opened the Campaign, Percentage of Recipients that Click-Through and the Percentage of Recipients that unsubscribed to the email. Only when hoteliers understand the success rate of each campaigns can they better target their preferred audience with each blast."Further information on the RMS PMS / Email Marketing Manager will be made available after the product launch in November. For details on RMS - The Hospitality Cloud, visit www.rmsnorthamerica.com.