Hospitality Industry Technology Exposition & Conference
November 14–15, 2017
Hospitality Industry Technology Exposition & Conference
April 11–13, 2018
RAI Amsterdam Convention Centre
Hospitality Industry Technology Exposition & Conference
June 26-29, 2018
MyCheck LLC 1 August 2017
New York -- The hospitality industry's leading mobile payment provider is now positioned to become the industry's leader in mobile ordering. Following its successful launch of "Click & Collect" in London, MyCheck is now bringing the online ordering platform to the U.S. with the debut of "MyOrder." This complete digital ordering platform works independent of, or in conjunction with, MyCheck's popular mobile payment platform.MyOrder by MyCheck will equip restaurants with an out-of-the-box, cutting-edge, online-ordering system that features point-of-sale integration, custom branding, automatic upselling, important nutrition and allergy data, and provide kitchen pipeline management to control the number of orders per slot and more."There are only so many seats, and only so much space, in a physical restaurant," said Shlomit Kugler, MyCheck CEO. "To serve more customers and recoup potentially lost revenues - especially with demand for dine-in services dwindling - owners can now easily add pick-up/take-out and delivery service with MyOrder by MyCheck."Mobile readiness is a must today," Kugler said. "E-commerce traffic on mobile devices is increasing daily because it is enabling consumers to make decisions on the fly. In the restaurant environment, workers are not traditionally tied to computers. Therefore, they need to do everything possible to optimize mobile efficiencies. MyOrder will enable restaurateurs to facilitate orders, make changes and engage with customers from a single location quickly and efficiently. Plus, it will dramatically improve the businesses ability to stay ahead of the game and become a leader in the market."With MyOrder, food-and-beverage requests can be phoned in, placed online or made using the restaurant's mobile app. Then, orders are pushed directly to the POS, or to a printer, tablet or email. Consumers order ahead and pick up at the restaurant or, if available, the order can be delivered.Deep integration to the restaurant's POS means that menu items are automatically pulled from the POS. In addition, price changes can be pushed from the POS in real time. If an item is out of stock, it will be removed from the menu. If a facility can only accommodate 50 orders per hour and the queue is full, the system recommends alternative time slots.The MyCheck MyOrder Dashboard allows restaurant management to add vital information such as allergen icons, and nutritional data that may not be contained in the POS database. The same dashboard provides critical historical information. Don't have a POS? No problem. MyOrder offers a simple dashboard for menu maintenance and order fulfillment that works independent of a POS.Tacking Demand Head OnIn 2014, restaurants had a weak mobile presence; only one in eight franchised restaurant chains and one in 20 independently owned restaurants had mobile sites, according to a study by Restaurant Science. In addition, only 40 percent had online menus. By 2015, payments through online-ordering services totaled more than $1 billion annualized, and there were no signs of the trend slowing down in 2016 and beyond, thanks to platforms like GrubHub and UberEats. But there was still room for more. According to the BI Intelligence's 2016 Mobile Order-Ahead Report, mobile order-ahead is projected to be a $38 billion industry in the U.S. by 2020, and is largely driven by a younger generation of foodies, namely Gen Y and Gen Z.A May 2017 article titled "Restaurant Guide: The Online Food Ordering Revolution," stated that "Not only do customers use their mobile devices for the actual act of ordering, they also use it to check out reviews, look at menus and view images. Restaurants that utilize online ordering are essentially placing their brands in the palm of their customer's hand. Wherever a customer's mobile device goes, they go. We call that valuable real estate."Provides Branding and UpsellingMyOrder by MyCheck is fully branded. Because customers trust a restaurant brand, they expect a seamless online or mobile ordering experience that blends the website and other collateral. MyOrder also supports up-selling by item or order to drive revenue; the system will suggest add-ons such as cheese, pickle or tomato to a burger, and recommend a beverage or dessert."For years MyCheck has been known as the hospitality industry's leading mobile payment platform provider; today we're so much more," Kugler said. "If you belong to a chain of 25 to 100 restaurants and you want to partner with MyCheck for nothing more than Mobile Ordering, then your wish is our command. We can have you up and running within four weeks."For more information on the MyOrder by MyCheck, visit www.mycheckapp.com.
MyCheck LLC 11 July 2017
New York, NY -- MyCheck, a leading provider of mobile payment platform solutions and a Gold level member of Oracle PartnerNetwork (OPN), today announced it has achieved Oracle Validated Integration of its MyPOS solution with Oracle Hospitality Simphony Point-of-Sale (POS) Client.To achieve Oracle Validated Integration, Oracle partners are required to meet a stringent set of requirements to ensure solutions successfully and reliably meet the needs and priorities of the customers. Through this integration, MyCheck will create a custom mobile payment experience for any hotel restaurant or food-and-beverage outlet running on Oracle Hospitality Simphony with no special hardware or unique reporting tools required. With the app, customers can view the live bill, split checks among diners, tip their server, pay their bill using any stored payment method they choose, including credit card, debit card, PayPal, Android Pay, Apple Pay, MasterPass, Visa checkout and more, and receive rewards for their patronage."Achieving Oracle Validated Integration gives our customers the confidence that the integration between MyPOS and Oracle Hospitality Simphony is functionally sound and performs as tested," said David Hicks, vice president, Worldwide ISV, OEM and Java Business Development, Oracle. "For solutions deployed on-premises, in the cloud, or both, Oracle Validated Integration applies a rigorous technical review and test process that helps to reduce deployment risk and improves the user experience of the partner's integrated offering.""MyCheck is delighted to obtain Oracle Validated Integration for its MyPOS solution and expand its product reach through the Oracle Gold level membership," said Shlomit Kugler, MyCheck CEO. "As a global company, we have the responsibility to connect with hardware and software solutions that bring about best practices for delivering frictionless customer experiences. MyCheck's participation in the Oracle Cloud Marketplace and this newly obtained Oracle Validated Integration further extends our commitment to the Oracle community and enables customers to easily reap the benefits of MyCheck. We look forward to leveraging the power of the Oracle Cloud to help us achieve our business goals."By integrating MyPOS with Oracle Hospitality Simphony, MyCheck is enabling customers to engage with the hotel at multiple F&B touch points. Guests can use the joint technology platform to order ahead from the hotel's mobile app or mobile web and request that F&B items be delivered to the room, poolside, Cabana or anywhere on property. The system is intuitive and sends the request directly to Oracle Hospitality Simphony at the appropriate time. Oracle Hospitality Simphony even notifies MyCheck when items are unavailable so that only items that can be sold are being presented to users. With this type of deep integration, hoteliers are giving their customers an even more frictionless and personalized experience. Together, MyCheck and Oracle are driving more efficient operations, higher server tips and faster table turnarounds for their customers.About Oracle Validated IntegrationOracle Validated Integration, available through the Oracle PartnerNetwork (OPN), gives customers confidence that the integration of a complementary partner software product with an Oracle "on-premises" Application has been validated and the products work together as designed. This can help customers reduce risk, improve system implementation cycles, and provide for smoother upgrades and simpler maintenance. Oracle Validated Integration applies a rigorous technical process to review partner integrations and partners who successfully complete the program are authorized to use the "Oracle Validated Integration" logo. For more information, please visit Oracle.com athttps://solutions.oracle.com/scwar/scr/AboutPartners/validated-integration/index.htmlAbout Oracle PartnerNetworkOracle PartnerNetwork (OPN) is Oracle's partner program that provides partners with a differentiated advantage to develop, sell and implement Oracle solutions. OPN offers resources to train and support specialized knowledge of Oracle's products and solutions and has evolved to recognize Oracle's growing product portfolio, partner base and business opportunity. Key to the latest enhancements to OPN is the ability for partners to be recognized and rewarded for their investment in Oracle Cloud. Partners engaging with Oracle will be able to differentiate their Oracle Cloud expertise and success with customers through the OPN Cloud program - an innovative program that complements existing OPN program levels with tiers of recognition and progressive benefits for partners working with Oracle Cloud. To find out more visit: http://www.oracle.com/partners.TrademarksOracle and Java are registered trademarks of Oracle and/or its affiliates.
MyCheck LLC 28 June 2017
Two of hospitality's leading technologies companies have integrated their solutions to enable restaurant customers to self-checkout and close their open checks with minimal interaction from wait staff. MyCheck, a leading mobile payment technology platform, is enabling a seamless pay-at-the-table experience via direct integration to the Squirrel Systems point-of-sale system (POS). MyCheck allows guests to view, split and pay their bill straight from their smartphone without waiting for the check or the credit card slip, or the server coming over with a tablet or terminal. Customers can redeem rewards and special offers which go straight into the Squirrel POS, and they can use any method of payment to close the tab, including credit card, debit card, Paypal, Android Pay, Apple Pay, MasterPass, Visa checkout and more."Squirrel Systems is known for enabling amazing guest experiences," said Jason Leeson, President of Squirrel Systems. "Our restaurant management platform is proven to manage an entire food and beverage operation, from reservations, waitlist and table management, to order taking and payment processing. By tying the MyCheck Mobile Payment App to our POS, restaurants can give their customers an even more frictionless and personalized experience. MyCheck is an easy way to connect diners to their tables and to their running tabs without having to involve service staff. The result is more efficient operations, higher server tips and faster table turnarounds."Through this integration, MyCheck will create a custom mobile payment app for restaurants based on its MyPOS technology. Backend integration and customization means no special hardware or unique reporting tools will be required. As the guest checks into the restaurant, a four-digit code is generated. The code is given to the server who enters it into the Squirrel POS, and immediately the customer begins to receive rewards for using the app. With the app, customers can view the live bill, split checks among diners, tip their server, pay, and receive rewards for their patronage. Via MyCheck's MyWallet solution, multiple methods of payment can be linked to an account so consumers can choose which payment method to use each time."We are thrilled to add Squirrel as a MyCheck integration partner," said MyCheck U.S. CEO Tal Zvi Nathanel. "Restaurateurs rely on Squirrel Systems because it's flexible, scalable and reliable. Add in the ability to offer a mobile payment platform that today's mobile-dependent restaurant goers are demanding, and the MyCheck/Squirrel integration delivers even more value to owners while it creates exciting dining experiences for guests that drive loyalty and increase revenues. This partnership will make customers happier, and staff will work more efficiently. It's a win-win for everyone."About Squirrel SystemsSquirrel Systems is proud to be celebrating 33 years as a technology provider to the global hospitality industry. In 1984, Squirrel revolutionized the industry with the first touchscreen restaurant POS system and continues to introduce market leading innovations to help shape the industry. With a proven platform, extensive domain expertise, and industry leading service and support, Squirrel helps food and beverage operators enable amazing guest experiences. For more information, visit squirrelsystems.com.
MyCheck LLC 13 June 2017
MyCheck, the leading mobile payment platform provider to the hospitality industry, announces that it has been issued a second U.S. Patent No. 9,633,344 B2 related to the device, system and method of payment transacted through mobile payment applications. The patent covers MyCheck's point-of-sale integration system and using database information pulled from a restaurant POS to drive information, push offers, create clubs, and recommend favorite items to customers. The patented technology enables a restaurant or dining establishment to store and maintain customer data for future promotions that can be discounted on historical behavioral or preferences data. The patent also covers businesses wishing to establish a Consumer Club offering promotional incentives based on status level to members, and the need to force-close a check if the customer leaves without paying the bill."MyCheck continues to pioneer the digital landscape for restaurants and hotels," said Shlomit Kugler, MyCheck Global CEO. "Our patented technology is enabling business owners to leverage database information to push customized, relevant and highly targeted offers to their customers. Not only will this deliver a frictionless experience for the guest, but it is empowering the use of Big Data for the establishment."MyCheck enables a seamless pay-at-the-table experience via direct POS integration. Guests can view, split and pay their bill straight from their smartphone without waiting for the check or the credit card slip, or the server coming over with a tablet or terminal. They can even redeem rewards and custom offers which go straight into the POS and use any method of payment they want, including credit card, debit card, Paypal, Android Pay, Apple Pay, MasterPass, Visa checkout and more.U.S. Patent No. 9,633,344 B2 addresses the ability of MyCheck to push exclusive offers to restaurant customers. For example, MyCheck knows that Joe Smith likes to eat lunch downtown every Tuesday, and he orders a shrimp cocktail at every meal. Therefore, the system can push a Saturday Night Shrimp Lovers Dinner promo to Mr. Smith to incentivize him to visit the establishment on a weekend. The customer is receiving an offer that is relevant to his purchasing behavior and preferences which will drive loyalty. It also will drive new revenues for the business on the weekend.The rapid and efficient creation of a "Consumer Club" will also help establishments to drive loyalty and revenues. For example, a restaurateur may send a message to a customer's smartphone asking if he would like to join the restaurant's Club to receive special promotions. If the customer responds positively, the restaurant will begin sending coupons or promotion codes to the guest. The customer then becomes part of a Club database whereby personal information and transaction history can be tracked.The patent also addresses an owner's need to force-close a check. Once the four-digit code is created in the MyCheck app for each customer and presented to the server, it implies a contract between the customer and the establishment. If the guest leaves the restaurant without settling the tab (intentionally or unintentionally), MyCheck will automatically close the check and assign a tip."The patented method designed by MyCheck of pushing promotions and creating clubs is helping businesses better target, retain and reward their customers, while the ability to force-close customer tabs ensures that everyone gets paid and the establishment is protected," Kugler said. "The result for business owners is enhanced operations and higher revenues."For more information on MyCheck, visit www.mycheck.io.
MyCheck Mobility Achieves Oracle Validated Integration with Oracle Hospitality's OPERA 5 Property System
MyCheck LLC 23 May 2017
New York -- MyCheck, a leading provider of mobile payment platform solutions and Gold level member of the Oracle PartnerNetwork (OPN), today announced it has achieved Oracle Validated Integration of its MyWallet and Front Desk Widget solutions with Oracle Hospitality's OPERA 5 Property System.To achieve Oracle Validated Integration, Oracle partners are required to meet a stringent set of requirements to ensure solutions successfully and reliably meet the needs and priorities of the customers. With MyWallet integrated to OPERA v5, as a "master" mobile wallet, MyWallet enables guests to store multiple payment types, plus traditional credit cards, debit cards and pre-paid cards. With the Front Desk Widget integrated to OPERA v5, guests can view their hotel reservations, choose a room type, upgrade room types, check in remotely, view the folio, check out remotely, and change their payment types on the fly."Achieving Oracle Validated Integration gives our customers confidence that the integration between MyCheck v1.2 and Oracle Hospitality's OPERA 5 Property System is functionally sound and performs as tested," said David Hicks, vice president, Worldwide ISV, OEM and Java Business Development, Oracle. "For solutions deployed on-premises, in the cloud, or both, Oracle Validated Integration applies a rigorous technical review and test process that helps to reduce deployment risk and improves the user experience of the partner's integrated offering.""MyCheck is honored to be an Oracle partner and expand upon our Gold Level partnership to obtain Validation Integration for our product line," said Shlomit Kugler, MyCheck CEO. "As a global company, we have the responsibility to connect with hardware and software solutions that bring about best practices for delivering frictionless customer experiences. MyCheck's recent Oracle Validated Integration further extends our commitment to the Oracle community and enables customers to easily reap the benefits of MyCheck. We look forward to leveraging the power of the Oracle Cloud to help us achieve our business goals."A key reason why hotels need to add a mobile payment platform with master digital wallet to their mobile apps is because it's what the next generation of traveler will demand. In the not-so-distant future, Millennials will only communicate via mobile device because they are unwilling to stand in lines for anything, including checking in/out and making face-to-face service requests. A mobile payment platform is removing lines from the hotel experience altogether. The technology is fast, simple and securely-featured; three criteria that Millennials and the Generation Z appreciate. Be mindful that Millennials already control 30 percent of gross income as compared with other generations, and by 2025, along with Generation Z, they are expected to control 47 percent of gross income.Consider these findings:By 2020, consumers in the U.S. and U.K. will make more purchases for goods and services via mobile phones than computers.In 2020, 46 percent of digital commerce will pass through a mobile device in the U.S. alone.Mobile payments are expected to reach $3 trillion worldwide by 2021.
MyCheck LLC 26 January 2017
New York -- It's here! A mobile widget that any hotel - regardless of size or brand affiliation - can add to their website, mobile web and app that will enable guests to check in, view their folio, and check out with just a click. Designed this month by MyCheck, the "Front Desk Widget" is available to any hotel running on the Micros Opera platform, with others soon to follow.Here's how it works: Guests access the Front Desk Widget on the hotel's website, mobile web or app by entering the confirmation number and last name (like they do with the airlines). Before they arrive, guests use the Widget to choose rooms, request upgrades, and receive room status alerts. Upon arrival, guests can bypass the front desk and go straight to their rooms. Onsite, guests use the Widget to view their folios (data is pulled in real time from the PMS). Upon departure, guests check out via the Widget, using their laptop, tablet or smartphone.To demo the frictionless Font Desk Widget, click here."The Front Desk Widget from MyCheck is designed to 'Wow' guests while saving hoteliers development and integration time," said Shlomit Kugler, MyCheck CEO. "For those hoteliers who aspire to offer the same interactive functionality as the big brands without spending thousands of dollars and several months on development, this widget is ideal."MyCheck has already done the work of integrating to the PMS, crafting the UX/UI interface, and bullet-proofing the guest experience," she said. "All that's left to do is link the Front Desk Widget to a hotel's website, mobile web and app. This can be done by the hotel's web master with one line of code. Then, hoteliers can sit back, relax and watch the interactive guest experience unfold. It's simple, it's fast, and for a limited time it's available at a promotional monthly flat fee of just $299 per hotel."For information on MyCheck mobile payment platforms for hotels and restaurants, visit www.mycheckapp.io.
MyCheck LLC 17 January 2017
New York -- MyCheck, the leading mobile payment platform provider to the hospitality industry, announces that it has been issued a U.S. Patent No. 9,477,995 B2 related to the system, device and method of payment transacted through mobile payment applications. The patent covers MyCheck's point-of-sale integration system and the method of allowing a customer to perform self-checkout (using a unique, user-specific code or "handshake" between the guest's mobile device and the POS) at a real-world, non-virtual store, restaurant or other business establishment that the customer is visiting. The patented technology enables a customer to self-checkout their open table without requiring action on behalf of the business establishment."Five years ago, many companies came to market with different options for connecting their mobile payment apps to a POS," said Shlomit Kugler, MyCheck Global CEO. "Back then, people were skeptical about the payment method that we introduced - a 'handshake' which requires involvement of the hospitality staff. However, we knew that both user and waiter engagement will be the key to overcome the confusion that is created when a venue is not involved in opening a check. Since then, the 'handshake' has been adopted by many players and is becoming the industry standard. The user-specific code is essential to providing a seamless and secure transaction without exposing the customers data and basket."MyCheck enables a seamless pay-at-the-table experience via direct POS integration. Guests can view, split and pay their bill straight from their smartphone without waiting for the check or the credit card slip, or the server coming over with a tablet or terminal. They can even redeem rewards and special offers which go straight into the POS and use any method of payment they want, including credit card, debit card, Paypal, Android Pay, Apple Pay, MasterPass, Visa checkout and more."The patented mobile-payment transaction method designed by MyCheck is proven to be the easiest way to connect the user to the table and to their running tab," Kugler said. "The result for business owners is enhanced operations, higher server tips and faster table turnarounds."For more information on MyCheck, visit www.mycheck.io.
MyCheck LLC 1 November 2016
According to the 2016 Customer Engagement Technology Study, 68 percent of restaurants will implement mobile payment technology as a standard offering by 2017. The study shows that mobile payment is a deciding factor for 56 percent of restaurant patrons when selecting a dine-in restaurant and 66 percent say it's a factor when choosing a take-out/delivery establishment. MyCheck, the leading mobile payment platform provider to the hospitality industry, is helping restaurateurs and hoteliers simplify the mobile payment installation process by equipping them with advanced technologies - such as digital wallet (MyWallet) and integration to more than 27 point-of-sale systems around the world (MyPOS) - that will help grow each business."Hoteliers and restaurateurs who are planning to upgrade or replace their POS systems in 2017 should be implementing a mobile payment strategy at the same time," said MyCheck U.S. CEO Tal Zvi Nathanel. "MyCheck extends the power of a hotel or restaurant POS to handle rewards, special offers, discounts, loyalty and more. Our technology is proven to transform the customer experience, boost top line revenues and increase engagement."The 2016 Lodging Technology Study shows that 21 percent of hotels currently facilitate Mobile Payments and 24 percent plan to upgrade existing technology by 2017. In addition, 24 percent of hotels plan to add mobile payment technology, while 31 percent don't plan to use it at all."It's perplexing to me that some businesses refuse to add a service that their mobile-dependent customers specifically say they want," Nathanel said. "The 2016 Customer Engagement Technology Study shows that 61 percent of patrons want a mobile payment option, yet only 49% of restaurants are offering it. Mobile payment means no more waiting for the check or the credit-card slip and no more fumbling around to figure out how to split the check. It's a simple way to provide an Uber-like experience for hotel and restaurant customers. At the same time, a mobile payment strategy dramatically improves operations for owners and managers. Tables are turned faster - up to 10 minutes faster in some cases, which drives revenues to the bottom line. Servers are happier with higher tips and less hassle, especially when handling split checks."MyCheck accepts all methods of payment - including standard credit cards, debit cards but also other wallet players like, Master Pass, Visa, Paypal, Google Wallet and Apple Pay."Mobile Payments is ranked in the top three new technology roll outs for 2017," Nathanel said. "This in-demand technology is beating mobile key, guestroom controls, mobile apps for customer use, energy management, interactive digital signage and IPTV as a must-have technology for the coming year. Isn't it time you planned your mobile payment strategy?"For more information on MyCheck, visit www.mycheck.io.
MyCheck LLC 18 August 2016
RLHC (Red Lion Hotels Corporation) today announced that it is working with MyCheck, the leading mobile payment platform provider, to enable digital wallet and mobile payment functionality for its new mobile application Hello Rewards. The new partnership will give loyal customers and hotel guests a unique end-to-end experience on and off-property - from reservations, to check in, viewing the hotel folio, ordering room service, paying in hotel restaurants and grab-and-go counters to checkout.This full range of capability leverages two MyCheck components:MyWallet, which allows loyalty members to manage and store multiple payment methods in the Hello Rewards app including Apple Pay, MasterPass, Visa Checkout and Paypal; as well as traditional credit cards, debit cards and pre-paid cards.MyPOS, which manages the integration to the hotel point of sale system to allow guests to view the full room service menu and place orders directly from their smartphone; as well as view, split and pay their bill from their phone in the hotel restaurant."While there are many apps that allow reservations, check-in and mobile keys, we are excited about the ability to offer a full end-to-end mobile experience for our guests," said RLHC Chief Information Officer John Edwards. "The new Hello Rewards app is designed to keep customers highly engaged with our brands on multiple levels and provide a single portal for everything they need to interact with our hotels on and off property. Guests aren't just looking for pre-arrival or check-in functionality in an app, but also features that enhance their stay on property and after departure. Our partnership with MyCheck will help us start to provide services such as a digital wallet, mobile integration with restaurant systems and mobile payment that modern travelers are beginning to request. Together, we believe we are paving the way for how guests will expect to interact with hotels going forward.""MyCheck is thrilled to partner with an innovative hotel group like RLHC to deliver an enhanced mobile app experience to the hospitality sector," said MyCheck U.S. CEO and Co-Founder Tal Zvi Nathanel. "While covering a wide range of budgets and needs, RLHC has established itself with guest-centric brands that want to reach out and connect with guests in unique ways on an off property. Combining the mobile wallet and payment experience into theHello Rewards app will create a seamless experience that is anticipated to be the industry standard going forward. We are excited to work with RLHC to make it happen."About RLHC:Red Lion Hotels Corporation, established in 1959, is a national hospitality company primarily engaged in the franchising, management and ownership of upscale, midscale and economy hotels under the Hotel RL, Red Lion Hotel, Red Lion Inn & Suites, GuestHouse and Settle Inn brands. The company also owns and operates an entertainment and event ticket distribution business under the brand name TicketsWest. For more information, please visit the company's website at www.rlhco.com.