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    November 14–15, 2017
    Conrad Dubai
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    June 26-29, 2018

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Hotels Face New Competition for Group Business...What to Do About It!

Amadeus Hospitality Insight 14 June 2017
Group business is the number two revenue generator for hotels (behind only guestrooms) so it's no surprise that competition for this business is growing. Historically, hotels have mostly competed for group business with each other but new players are making inroads into this lucrative market. This creates a significant threat for revenue streams that hotels... The post Hotels Face New Competition for Group Business...What to Do About It! appeared first on Amadeus Hospitality.
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Scaled Agile Shapes the Future of Hospitality

Amadeus Hospitality Insight 12 June 2017
Technology changes quickly, and so do the needs of our customers. In order to adapt to these changes, we need to be able to differentiate ourselves in our development processes. We have been participating in Scaled Agile processes for some time now, and have continued to train our new team members, as well as update our existing best practices.
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How do my in room resources impact the guest experience?

Amadeus Hospitality Insight 10 May 2017
Hotel staff waste countless hours looking for where items are in order to deliver them. If it takes too long to deliver the item, you risk getting poor reviews for service. HotSOS and TraknProtect are working together to enable you to more efficiently deliver the guest experience while making your employee’s jobs easier. By providing housekeeping staff with real-time information on where their resource inventory is located throughout the property, staff can now see the guest request as well as the closest location of where the requested item is instantly.
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Video - Is Your PMS Data Being Held Hostage?

Amadeus Hospitality Insight 23 January 2017
  The post Video - Is Your PMS Data Being Held Hostage? appeared first on Amadeus Hospitality.
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2017 has arrived. What's your strategy?

Amadeus Hospitality Insight 23 January 2017
A new year has begun and with it comes new goals and objectives. What are the top priorities for your organization? How do they align with other hospitality organizations? According to the 2017 Lodging Technology Study, respondents indicated that their top priority in 2017 will be a focus on improving digital customer engagement/guest loyalty. This area stands out from the other goals identified by a substantial margin.
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Webinar - How to Manage Your Global Business Technology Challenges

Amadeus Hospitality Insight 17 January 2017
Technology solutions are a key enabler to streamlining processes in today’s fast paced hospitality business. With a multitude of solutions available from many different vendors, how can you be sure which one is right for your business?
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Amadeus Hospitality Customer Conference 2016 Facts Infographic

Amadeus Hospitality Insight 2 December 2016
We learned so much from our 2016 Customer Conference, and we wanted to share these fast facts with you, to give you a sneak peek on what you can expect from 2017! (visit the microsite for 2017)
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[VIDEO] Leveraging Partnerships to Increase Your Success

Amadeus Hospitality Insight 10 November 2016
We had a chance to talk with Gavin Mealiffe, VP Sales at Tropicana, Las Vegas at the 2016 Amadeus Hospitality Customer Conference. Here’s what he had to say about working with Amadeus, “The products that we use continue to get better. The relationships we have are great…..It’s not just about having a product that we use. It’s about having a team of people that work with us to make sure we’re successful.” See the full interview:
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Are You Leaving Group Business Revenue on the Table?

Amadeus Hospitality Insight 3 November 2016
Events are an important revenue producer for a venue but money is being left on the table because the revenue per event is not maximized. Even though planners have budgets, the experience of the attendee is a top priority and budgets can be adjusted for the sake of creating a better attendee experience. The addition of just one additional $800 video setup per day can add an additional $208,000 annually to a single venue’s group business revenue[1].
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The Power of a Technology Driven Service Culture

Amadeus Hospitality Insight 14 October 2016
Jack Roddy, Director of Sales at The Desmond Hotel & Conference Center, states that a service culture is what truly sets a property apart within the industry – focusing on taking care of people and their needs. When you combine this powerful culture with technology amazing successes happen both now and even moreso in the future.
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Consistency vs. Surprise and Delight: The importance of prioritizing customer expectations

Amadeus Hospitality Insight 11 October 2016
Billions upon billions of people have been served by the quick service restaurant McDonalds, and it's not because of delightful surprises. Why do people repeatedly go back? The Answer: Consistency. Customers love the french fries because they taste great and are exactly the same regardless of where or when they are purchased. Translation: McDonalds has mastered... The post Consistency vs. Surprise and Delight: The importance of prioritizing customer expectations appeared first on Amadeus Hospitality.
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10 Things You Didn't Know about Amadeus Hospitality

Amadeus Hospitality Insight 4 October 2016
Originally posted on the Amadeus Blog We're working to help hospitality professionals move away from fragmented systems in order to simplify their business operations. This is happening in four key functional areas: Sales and Catering, Hospitality Operations, Property Management, and Central Reservations, with a focus on a better end-to-end experience for guests, employees, management teams,... The post 10 Things You Didn't Know about Amadeus Hospitality appeared first on Amadeus Hospitality.
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Prince de Galles Hotel, Paris Finds Efficiency Improvements with HotSOS Housekeeping

Amadeus Hospitality Insight 1 September 2016
In 2013 Prince de Galles, a Luxury Collection Hotel located in the heart of Paris, re-opened its 159 rooms to the public after a 27 months renovation orchestrated by Pierre-Yves Rochon. The design targeted the 1930s Art Deco Era to bring the hotel back to its roots, but with a modern twist. The executive committee... The post Prince de Galles Hotel, Paris Finds Efficiency Improvements with HotSOS Housekeeping appeared first on Amadeus Hospitality.
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Video HotSOS Housekeeping at Starwood

Amadeus Hospitality Insight 29 August 2016
Recorded at the Amadeus Hospitality Customer Conference, Stefan Loch, Director of Rooms & Sustainability North America from Starwood Hotels & Resorts discusses HotSOS Housekeeping at Starwood.   The post Video HotSOS Housekeeping at Starwood appeared first on Amadeus Hospitality.

Video - Migrating to HotSOS Mobile from SoSuite

Amadeus Hospitality Insight 29 August 2016
Recorded at the Amadeus Hospitality Customer Conference, the team discusses HotSOS Mobile and its advantages for Hospitality Operations.   The post Video - Migrating to HotSOS Mobile from SoSuite appeared first on Amadeus Hospitality.
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Grand Wailea, a Waldorf Astoria Resort on Automation & Change Management

Amadeus Hospitality Insight 29 August 2016
Recorded at the Amadeus Hospitality Customer Conference, Kristi Millhiser from the Grand Wailea, a Waldorf Astoria Resort discusses Automation and Proactive Change Management with HotSOS.   The post Grand Wailea, a Waldorf Astoria Resort on Automation & Change Management appeared first on Amadeus Hospitality.
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Video - HotSOS Mild Deployment at Interstate

Amadeus Hospitality Insight 29 August 2016
Ed Burke, Vice President Rooms and Engineering Interstate Hotels and Resorts speaks about deploying HotSOS Mild at over 300 properties. � This video was recorded at the Amadeus Hospitality Customer Conference. The post Video - HotSOS Mild Deployment at Interstate appeared first on Amadeus Hospitality.
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Seconds Matter When Selling Function Space

Amadeus Hospitality Insight 24 August 2016
Creating a room plan can take minutes if you are using the wrong tool…or no tool at all! Those minutes can seem like an eternity to a venue staff member with an impatient planner on the other side of the table.

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