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    HITEC TORONTO

    Hospitality Industry Technology Exposition & Conference

    June 26-29
    Metro Toronto Convention Centre
    Toronto, ON, Canada

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    HITEC DUBAI

    Hospitality Industry Technology Exposition & Conference

    November 14–15, 2017
    Conrad Dubai
    Dubai, UAE

HITEC Toronto Entrepreneur 20X Judges and Mentors Announced

HFTP 21 June 2017
Hospitality Financial and Technology Professionals (HFTP(r)), producer of the Hospitality Industry Technology Exposition and Conference (HITEC(r)), is pleased to announce the expert judges' panel and industry mentors that will offer their time and expertise in the Toronto version of Entrepreneur 20X (E20X). All registered HITEC attendees and exhibitors, including Exhibits Only registrants, are welcome to attend the action-packed pitch competition that will take place on Monday, June 26 from 1:00 to 4:00 p.m. at HITEC Toronto."HFTP, with the help of Somers Communications, works hard each year to bring together experienced industry veterans and top up-and-coming startups," said HFTP CEO Frank Wolfe, CAE. "Back by popular demand, this will be the second year the mentoring sessions are available to E20X contestants. Both the selected mentors and judges will provide quality advice that each entrepreneur can carry with them throughout their careers."The 2017 E20X Toronto expert judges' panel includes:Carson Booth, CHTP, technology startup consultant.Christina Cornwell, vice president, IT Field Services, Asia Pacific at Hilton Worldwide.Jeff Lapin, angel investor and president at Tech Coast Angels-Los Angeles.Henri Roelings, founder and CEO at Hsyndicate.Jules Sieburgh, CHTP+, former hospitality CIO and HFTP International Hospitality Technology Hall of Fame Award recipient.Previous to the pitch competition, participants had access to expert mentors to help the competitors prepare for the main event. The volunteer mentoring/coaching team is assigned to review competitors' presentations and provide feedback and includes:John Burns, president at Hospitality Technology Consulting.Prakash Shukla, managing partner at WayfareVC.Lyle Worthington, CHTP, CIO at The Student Hotel and 2016-2017 HFTP International President.The 2017 onsite mentoring team will be available for short meetups with entrepreneurs immediately prior to the E20X competition. The experience is similar to round-robin dating--startups circulate the room making connections with the purposefully built mentor team who have a great deal of hospitality industry knowledge, expertise and experiences to share. This will provide a great forum to inspire and educate the E20X participants, and will also give them connections at HITEC Toronto and into the future. Onsite mentor team includes:Mike Dickersbach, CHTP, MCP, NICE, Thayer Ventures.Steve D'Erasmo, CHTP, director, technology planning and POS systems at Hilton.Diane Estner, president and CEO at DANNI Enterprises.Jai Govindani, CTO at Red Planet Hotels.Rod Jimenez, CEO at SHR.Steve Marino, vice president, information technology at Marriott International.Douglas Rice, managing director at Hospitality Technology Network LLC.Robert Rippee, director, hospitality lab at UNLV.Mike Schmitt, CEO at Clairvoyix.Luis Segredo, entrepreneur and investor.Richard Siegel, president and publisher at Hospitality Upgrade.Ron Tarro, vice president at Broadsoft, Inc.Alan Young, president and co-founder at Puzzle Partner.This year's larger North American event HITEC Toronto will take place from June 26-29 at the Metro Toronto Convention Centre in Toronto, Ontario Canada. HITEC Dubai, the third and final HITEC of 2017, will take place from November 14-15 at the Conrad Dubai in Dubai, UAE in partnership with Naseba. In 2018, HFTP will bring back HITEC Amsterdam on April 11-14 in addition to HITEC Houston on June 26-29.For more information about E20X, email e20x@hftp.org or charlotte@somerscommunications.com, or visit booth K13 in the E20X Pavilion on the HITEC show floor. For more information about HITEC and HFTP's other global activities, contact the HFTP Meetings & Special Events Department at education@hftp.org or visit www.hftp.org and www.hftp.org/hitec/. Stay updated with HFTP and HITEC on social media for conference updates: HFTP Connect; HITEC Bytes; HFTP Club Bytes; HFTP Finance Bytes; HFTP News; Facebook; LinkedIn; Twitter; Instagram; YouTube; Flickr.About HITEC HITEC is the world's largest and oldest hospitality technology exposition and conference brand. HITEC offers a unique combination of top-notch education, and brings together the brightest minds and hottest technologies from across the globe to one place. The unparalleled event offers attendees essential education, access to top hospitality technology industry experts and the resources to find cost-effective ways to improve company bottom lines. Combined with the intimate opportunities to connect with fellow professionals, HITEC has everything to enhance your career.Historically hosted annually in a different city throughout the United States, HFTP decided to break tradition in 2017 by hosting three HITEC events all taking place outside of U.S. borders- in Toronto, Amsterdam and Dubai. This will be the first time the global association's largest HITEC event - featuring thousands of hospitality professionals from around the world - will take place outside of the U.S. In 2017, HFTP is producing its larger HITEC Toronto as well as two additional, inaugural HITEC events: HITEC Amsterdam and HITEC Dubai. For more information about HITEC and HFTP's other global activities, contact the HFTP Meetings & Special Events Department at education@hftp.org or visit www.hftp.org and www.hftp.org/hitec. Download the HFTP/HITEC media kit via the HFTP website.About HFTP Hospitality Financial and Technology Professionals (HFTP) is an international, nonprofit hospitality association, headquartered in Austin, Texas, USA, that uniquely understands the industry's problems. HFTP has members and stakeholders across the globe. HFTP assists its members in finding solutions to industry problems more efficiently than any organization via its expert networks, research, conferences such as HITEC and certification programs. HFTP also owns the world's only hospitality specific search engine, PineappleSearch.com. HFTP is recognized as the spokes group for the finance and technology segment of the hospitality industry. For more information about HFTP, email membership@hftp.org or download the HFTP/HITEC media kit via the HFTP website.

Magnuson Hotels & RG Hotel Management deliver Memphis hotel 400% revenue increase

Magnuson 20 June 2017
London UK / Florida USA -- Magnuson Hotels, America's fastest growing hotel brand and RG Hotels, the leading hotel management company today announced that the Magnuson Grand Memphis Airport Hotel, in just a few months has seen revenue increases in excess of 400%.Jean Francois Mourier CEO & Co-Founder of RG Hotels stated, "We are incredibly pleased with the quick turnaround for Magnuson Grand Memphis Airport Hotel since we took over management in January 2017. Our ability to work with Magnuson Hotels, using their infrastructure to take the owners vision and apply it to operations and revenue management has been invaluable to delivering such strong first and second quarter results''.Thomas Magnuson, CEO of Magnuson Hotels commented, "It's been a real pleasure working with a management company such as RG Hotels who are truly focused on driving real bottom line growth".Both companies attribute the strong performance to the creation of new revenue streams using comprehensive revenue optimization and strategy management, innovative smart pricing RMS software and the continued expansion of the Magnuson brand's consumer awareness both internationally and domestically.Some of the highest performing branded hotels in 2017 include; Magnuson Grand Memphis Airport TN, Magnuson Convention Center Hotel NYC, and Magnuson Hotel Clearwater Central FL.

Marriott Hotels rallies innovative travel startups to help shape the future of travel

Marriott 15 June 2017
Marriott Hotels, the flagship hotel brand of Marriott International, is searching for the most innovative tech start-ups in to join the 2017 intake of its hugely popular European accelerator programme TestBED and help shape the future travel and hospitality experience. Now in its second year, the programme gives young start-ups the chance to grow through expert guidance and the opportunity to pilot their product within the Marriott Hotels portfolio in Europe.This year, Marriott Hotels, is looking for start-ups in the following areas to help innovate and inspire creative thinking around the entire guest experience:The in-room experienceTransforming the overall guest experience, in and out of the hotelHelping guests find headspace to flourish and stay inspiredAccording to industry insights, now is the time to invest in the future of travel technology. 2016 saw record investment in travel tech (CB Insights) as consumers increasingly look to digital solutions to enhance their experiences. 2016 also saw the launch of Marriott Hotels' first 'live beta' hotel in North Carolina - an incubator and testing ground to trial new concepts and technologies and gain real-time customer feedback. As a company committed to innovation, TestBED is a natural progression and enables Marriott Hotels to have a greater say in the future of travel.Interested start-ups can submit their ideas via MarriottTestBED.com if they are a seed or early stage start-up with developed products or services ready to go to market. The deadline for entries is Friday 7th July 2017 and entrants should be willing to pilot the product within Europe. From here, entrants will be whittled down to a shortlist of eight start-ups invited to pitch to a panel of industry experts, including Georgie Barrat, presenter of The Gadget Show, and senior Marriott figures on 22nd and 23rd August 2017.The three most promising companies will then embark on a ten-week programme in which they will pilot their product or service in a Marriott Hotel in Europe. They will also benefit from a tailored mentoring and training programme provided by industry leaders."Marriott Hotels aims to be at the forefront of innovation and TestBED provides us with the ideal testing ground to find, nurture and test cutting-edge products that have the power to transform the travel and hotel experience," said John Licence, Vice President Premium & Select Brands Europe at Marriott International."TestBED is a powerful platform and proposition that gives start-ups the invaluable opportunity to tap into our operational expertise and test their products in a live hotel environment while exposing us to the creativity and disruptive thinking that lies in the start-up community."Charles Cadbury, CEO of Dazzle, an in-room voice activated personal assistant and one of two winning innovations of TestBED 2016, commented: "We would not be where we are today without TestBED, fact. The speed at which we gained market insight and user feedback would have been very hard and time consuming to achieve had we not had the support of Marriott Hotels. Furthermore, being able to quote the interest Marriott took in Dazzle has validated Dazzle, given us credability and opened many, many doors."Marriott Hotels has spent the last few years upgrading and evolving its product and experiences to lead the future of travel. In doing so, Marriott Hotels has repeatedly engaged the creative community and developed programmes that enable entrepreneurial talent to flourish within its global operations. Marriott TestBED is the latest innovative programme to engage with this community, following CANVAS in 2015, an incubator project that challenged Marriott employees or local entrepreneurs to fill unused space in Marriott city-centre hotels.http://www.marriotttestbed.com/

HTNG Releases 2017 Asia-Pacific Conference Agenda

HTNG 14 June 2017
HTNG announces agenda and highlights topics to be covered at the 2017 Asia-Pacific Conference on 25-27 July in Singapore.HTNG conferences offer programs to keep attendees up-to-date on relevant technology issues inside the hospitality industry. This conference will provide knowledge, collaboration, networking, and business development opportunities with a wide range of industry professionals.Keynote speakers and sessions:Mark McSpadden - Director, Sabre LabsTomorrowland: Technologies Disrupting the Future of Hospitality - Discover the latest technology trends and learn about their use cases throughout the full traveler journey in this exciting look at the future.Tariq Qureishy - Founder & CEO, MAD TalksSeven Secrets to Future-Proofing in the Age of Intelligence - Keynote speaker, Tariq Qureishy will take us on a fun and engaging journey into the future and share his practical secrets on future-proofing in these crazy and exciting times.Other conference speakers include:* Juan Aguirre, iRiS Software Systems* Martin Bookallil, Marriott International* Brian Garavuso, Diamond Resorts International* Jai Govindani, Red Planet Hotels* Ted Helvey, Angie Hospitality* Fraser Hickox, The Conceptual Group* Gregg Hopkins, Intelity* Ted E. Horner, E. Horner & Associations Pty Ltd* Mario Jobbe, Circos VR Studio* Paul Kitamura, M&C REIT Management Limited* Tony Lee, Capitaland Limited* Benjamin Lephilibert, LightBlue Environmental Consulting* Terence Ronson, Pertlink Limited* Rachana Salgia, DigiValetMore session topics include:* Brand and Owner: Is IT Caught in the Middle? - As a hotel IT decision maker, it is easy to feel like you are caught in the middle between owner and brand. This session will explore this complex relationship and discuss ways to work together for everyone's benefit.* Hello Alexa...New Voices in the Guestroom Experience - In this session, Terence Ronson will interview technology providers introducing voice-activated technologies to the guestroom.* IT Leadership Panel - Top-level hotel IT executives will share how they see technology evolving in hotels in the coming years.* Technology & Innovation for Sustainable Operations: Focus on Food Waste - This session will focus on the lodging industry, exploring tangible solutions to a widely-overlooked issue: food waste. * Ted's Fireside Chat - In this session, Ted Horner will sit down one-on-one with Jai Govindani, CTO for Red Planet Hotels, to discuss what we need to change in order to catch-up with our peers in other industries.* Virtual Reality for Hotels: What's Proven and What's Next? - Learn more about the latest VR for hotels, how it relates to augmented and mixed reality, and what's in store in 2018.For a full agenda and up-to-date list of speakers, please visit the HTNG Asia-Pacific Conference page.Conference registration is open to any full-time employee of a company who owns, manages or franchises a hotel. For all other industry participants, HTNG membership is required. Technology providers, consultants and others who are not HTNG members should check with HTNG's membership department to ensure eligibility.

HFTP Announces Planning Underway for HITEC India, HITEC Asia and 2018 Club Engagement Conference

HFTP 13 June 2017
Hospitality Financial and Technology Professionals (HFTP(r)), producers of Hospitality Industry Technology Exposition and Conference (HITEC(r)), announced today they are laying the groundwork to further globally expand the HITEC brand by also producing HITEC India and HITEC Asia. These educational events, HITEC India and HITEC Asia, will follow the tremendously successful HITEC brand that launched in North America in 1972. HFTP's North American version HITEC Toronto, the largest HITEC of 2017, will take place from June 26-29 at the Metro Toronto Convention Centre in Toronto, Ontario Canada."Expanding HITEC to India and Asia has been a goal HFTP has worked towards for several years. It is time that we moved from the goal stage to the planning stage," says HFTP International President Lyle Worthington, CHTP, CIO at The Student Hotel in Amsterdam, The Netherlands. "As a global association with members spanning six continents, we believe that the expansion of HITEC will be an opportunity to build the exchange of information within the hospitality technology community, which has gained immense importance within the industry."After HFTP's strategic planning conference in Amsterdam, HFTP has added many new benefits for its members this year. Expanding its club segment education to include a Club Engagement Conference in March of 2018, a new Hospitality Data Protection Officer program, development of new performance indicators for clubs, new chapters of the association and finalizing a research center located in Dubai, UAE later this month."As a nonprofit organization whose purpose is to improve the industry, HFTP continues to respond to its stakeholder's requests' for meaningful projects that expand the industry" says HFTP CEO Frank Wolfe, CAE. "Unlike other educational organizations that operate for-profit, HFTP events are planned by our volunteers and executed by our paid staff. It is this recipe that makes our events so successful. Our education is planned by the industry, for the industry, and the proceeds go back to the industry."Further new plans and programs will be prioritized during the upcoming HFTP Board of Directors meeting held in Toronto following HITEC Toronto. More details will be published late September prior to HFTP's 65th anniversary and 2017 Annual Convention in Orlando, Florida, USA.About HITEC HITEC is the world's largest and oldest hospitality technology exposition and conference brand. HITEC offers a unique combination of top-notch education, and brings together the brightest minds and hottest technologies from across the globe to one place. The unparalleled event offers attendees essential education, access to top hospitality technology industry experts and the resources to find cost-effective ways to improve company bottom lines. Combined with the intimate opportunities to connect with fellow professionals, HITEC has everything to enhance your career.Historically hosted annually in a different city throughout the United States, HFTP decided to break tradition in 2017 by hosting three HITEC events all taking place outside of U.S. borders- in Toronto, Amsterdam and Dubai. This will be the first time the global association's largest HITEC event - featuring thousands of hospitality professionals from around the world - will take place outside of the U.S. In 2017, HFTP is producing its larger HITEC Toronto as well as two additional, inaugural HITEC events: HITEC Amsterdam and HITEC Dubai. For more information about HITEC and HFTP's other global activities, contact the HFTP Meetings & Special Events Department at education@hftp.org or visit www.hftp.org and www.hftp.org/hitec. Download the HFTP/HITEC media kit via the HFTP website.About HFTP Hospitality Financial and Technology Professionals (HFTP) is an international, nonprofit hospitality association, headquartered in Austin, Texas, USA, that uniquely understands the industry's problems. HFTP has members and stakeholders across the globe. HFTP assists its members in finding solutions to industry problems more efficiently than any organization via its expert networks, research, conferences such as HITEC and certification programs. HFTP also owns the world's only hospitality specific search engine, PineappleSearch.com. HFTP is recognized as the spokes group for the finance and technology segment of the hospitality industry. For more information about HFTP, email membership@hftp.org or download the HFTP/HITEC media kit via the HFTP website.

HSMAI Opens Nominations for Inaugural Hotel Sales Professional of the Year Awards

HSMAI 7 June 2017
The Hospitality Sales and Marketing Association International (HSMAI), which is celebrating 90 years of fueling sales, has established the HSMAI Hotel Sales Professional of the Year Awards. Honorees will exemplify strong sales performance producing measurable results."Recognizing deserving individuals with the HSMAI Hotel Sales Professional of the Year Awards reflects HSMAI's ongoing objective to promote excellence in the field of sales in hotels," said Robert A. Gilbert, CHME, CHBA, president & CEO of HSMAI. "We are honored to celebrate HSMAI's 90-year legacy by recognizing individuals who exemplify HSMAI's mission to grow business for hotels and their partners."HSMAI will be accepting nominations until July 14. The award nominee should demonstrate excellence in all of the following areas: creativity and initiative; sales acumen; innovative leadership; and advancement of the discipline.Qualified individuals should be nominated for one of two separate entry categories, On-Property or Above-Property.To qualify for the On-Property award, a nominee must currently serve in an on-property or regional sales role for a brand, management company, ownership group, or independent property.To qualify for the Above-Property award, a nominee must currently serve in an above-property regional, national, or global sales role for a hotel brand, management company, or ownership group.To nominate a deserving colleague, customer, or business partner for an HSMAI Hotel Sales Professional of the Year Award, click here. Honorees will be notified in early August, and celebrated on September 6 at HSMAI's 90th Anniversary Celebration Dinner.For more information on the HSMAI Americas Hotel Sales Professional of the Year Awards, visithttp://www.hsmai.org/HotelSalesStars.

Why are Minibars Disappearing from Hotels?

TOPHOTELPROJECTS 2 June 2017
These vanishing features include spacious desks for working long into the night, chests of drawers with ample room to store and divide many items of clothing, and a well-stocked minibar. The reason these features are going away, industry insiders say, is because the owners and operators of the global hospitality industry are aiming all their new construction at millennial travelers, who they believe prefer working and spending time in hip, communal lobby spaces or their guest room beds.Amid these efforts at redesign there are, of course, some cries of protest among those who miss old school touches such as desks and readily accessible minibars. Closets, too, are being taken out of new rooms in order to be replaced by hanging racks, or a lack of an area to hang your closes at all.In addition to suiting millennials, these long standard touches may also be going away because of the changing needs of another demographic that is absolutely vital to the global hospitality industry: business travelers. Since the iPhone and the iPad have become nearly standard among those who travel for work, many business travelers no longer move around with suitcases filled with important papers and documents, instead bringing all the information they need on their devices. If they should have need of a paper copy, they need simply descend to the lobby or the business center to have things printed out or faxed, although even that is becoming increasingly rare among the business traveler set.Basically, changes in technology have led to changes in what travelers expect to find in their hotels, and, as such, a new wave of trendy designs seems to be sweeping through the industry every six months to a year, or so it seems.Take, for example, Marriott's increasingly popular and inherently hip spinoff brand Moxy, which standardly designs rooms that lack closet space. This move, designers have said, stems from research showing that many modern travelers no longer bother to unpack when staying at a new hotel room. As such, space-consuming pieces of furniture such as bureaus and dressers with full drawers are also seen more as a liability than standard issue, as they were in the past.Some designers are also trending toward room designs that really luxuriate in their space, and any additional touches--such as a dresser, closet, or even a minibar--can begin to make a room feel clogged and smaller than it actually is. This is an especially relevant topic for designers, as the average space allocated to each guest room is also getting smaller in favor of larger communcal spaces were gue

HFTP Announces Keynote Speakers and Opening Party for HITEC Toronto

HFTP 2 June 2017
Hospitality Financial and Technology Professionals (HFTP(r)), producer of the Hospitality Industry Technology Exposition and Conference (HITEC(r)), has added four keynote speakers to this year's education program: Dave Berkus, super angel, author and entrepreneur; Alex Tapscott, CEO at Northwest Passage Ventures; Kevin Rosen, Esq. CIPP/US, partner at Shutts & Bowen, LLP; and Robert Villanueva, executive vice president at Q6 Cyber.Opening Keynote and Party. On Monday, June 26, 2017, Dave Berkus will take the HITEC Toronto stage from 4:30--5:30 p.m. to discuss technology and its impact on the job market. Berkus is one of the nation's most prolific angel investors with over 137 early stage technology investments. He is the creator of BERKONOMICS.COM - weekly insights for entrepreneurs and investors. Berkus is an author and in-demand speaker at national and international events sharing stories and wisdom related to entrepreneurs, building boards of directors, trends in technology and valuing young corporate enterprises. Berkus is also an inductee to the HFTP International Hospitality Technology Hall of Fame.Following the Opening Keynote, HFTP will host the "A Night in Toronto" Opening Party from 6:30 - 9:00 p.m. at the Muzik Event Center. Attendees will enjoy delicious snacks, drinks and music as they mingle and get ready for the busy week ahead. Additionally, the Opening Party will feature an emulator touch screen DJ, giant light bright, digital graffiti wall and surfboard simulator. Opening Party entry information is detailed on the HITEC Toronto website.Tuesday Keynote. On Tuesday, June 27, 2017, Alex Tapscott will present from 8:30--10:00 a.m. to inform HITEC attendees about the blockchain revolution. Tapscott is a founding member at IMF's High Level Advisory Group on Fintech, as well as the co-author of the critically acclaimed best-seller "Blockchain Revolution: How the Technology Behind Bitcoin is Changing Money Business and the World." Tapscott is focused on the impact of emerging technologies on business, society and government, and is a passionate advocate for innovation, entrepreneurship and civic engagement.Closing Keynote. On Thursday, June 29, 2017, Kevin Rosen, Esq. CIPP/US and Robert Villanueva will present from 2:15--3:15 p.m. on cybercrime. Rosen is a member of the Financial Services Practice Group and the Cybersecurity and Data Privacy Taskforce at his current West Palm Beach office of Shutts & Bowen, a full-service law firm with approximately 270 attorneys. He focuses his practice on cybersecurity, privacy, data security, securities regulation and financial regulation. He previously served as senior regional counsel and cybersecurity regulatory specialist at the Department of Enforcement at the Financial Industry Regulatory Authority (FINRA). Villanueva currently leads the Cyber Threat Intelligence Division of Q6 Cyber after spending 25-years working for the United States Secret Service, where he specialized in transnational cybercrimes, access device fraud, network intrusions and identity theft data breaches affecting the private sector.This year's larger North American event HITEC Toronto will take place from June 26-29 at the Metro Toronto Convention Centre in Toronto, Ontario Canada. HITEC Dubai, the third and final HITEC of 2017, will take place from November 14-15 at the Conrad Dubai in Dubai, UAE in partnership with Naseba. In 2018, HFTP will bring back HITEC Amsterdam on April 11-14 in addition to HITEC Houston on June 26-29.For more information about HITEC and HFTP's other global activities, contact the HFTP Meetings & Special Events Department at education@hftp.org or visit www.hftp.org and www.hftp.org/hitec/. Stay updated with HFTP and HITEC on social media for conference updates: HFTP Connect; HITEC Bytes; HFTP Club Bytes; HFTP Finance Bytes; HFTP News; Facebook; LinkedIn; Twitter; Instagram; YouTube; Flickr.About HITEC HITEC is the world's largest and oldest hospitality technology exposition and conference brand. HITEC offers a unique combination of top-notch education, and brings together the brightest minds and hottest technologies from across the globe to one place. The unparalleled event offers attendees essential education, access to top hospitality technology industry experts and the resources to find cost-effective ways to improve company bottom lines. Combined with the intimate opportunities to connect with fellow professionals, HITEC has everything to enhance your career.Historically hosted annually in a different city throughout the United States, HFTP decided to break tradition in 2017 by hosting three HITEC events all taking place outside of U.S. borders- in Toronto, Amsterdam and Dubai. This will be the first time the global association's largest HITEC event - featuring thousands of hospitality professionals from around the world - will take place outside of the U.S. In 2017, HFTP is producing its larger HITEC Toronto as well as two additional, inaugural HITEC events: HITEC Amsterdam and HITEC Dubai. For more information about HITEC and HFTP's other global activities, contact the HFTP Meetings & Special Events Department at education@hftp.org or visit www.hftp.org and www.hftp.org/hitec. Download the HFTP/HITEC media kit via the HFTP website.About HFTP Hospitality Financial and Technology Professionals (HFTP) is a global nonprofit hospitality association, headquartered in Austin, Texas, USA, that uniquely understands the industry's problems. HFTP has members and stakeholders across the globe. HFTP assists its members in finding solutions to industry problems more efficiently than any organization via its expert networks, research, conferences such as HITEC and certification programs. HFTP also owns the world's only hospitality specific search engine, PineappleSearch.com. HFTP is recognized as the spokes group for the finance and technology segment of the hospitality industry. For more information about HFTP, email membership@hftp.org or download the HFTP/HITEC media kit via the HFTP website.

Maximizing Revenue in Hospitality - wsj.com

WSJ.com 1 June 2017
Faced with increasing competition and more options for booking travel, how can hospitality CMOs deliver exceptional customer experiences while optimizing revenue? The hospitality business, like many other industries, is being transformed by the digital revolution. Travelers who once called hotels directly or used travel agents to book rooms now have dozens of options, from hotel websites and central reservation centers to online travel agencies and discount brokerage services. Consumers' use of online tools to research, reserve, and review accommodations is having a profound effect on the hotel industry, influencing pricing, customer loyalty, and ultimately profitability.

Charlotte Pratt appointed Membership and Events Manager of HOSPA

HOSPA 1 June 2017
Formerly Hospitality Events Manager at Osborne, Queen Victoria's palatial Isle of Wight home at East Cowes, Charlotte is ideally qualified for her new job. No stranger to the hospitality industry, she was only 24 when appointed Reception Manager at the Thistle Marble Arch Hotel, London. Charlotte then moved into event management within the corporate sector - working with the likes of Verizon, Deutsche Bank, Lehman Brothers and JP Morgan. Leaving her corporate City life behind, she then decided to undertake a cordon bleu course, which led her to opening a bakery in Bembridge, Isle of Wight, before ultimately returning to event management."Charlotte's skills and knowledge of event management within the world of finance, together with her hospitality experience, have made her the ideal choice for becoming HOSPA's Membership and Events Manager," said HOSPA Chief Executive Jane Pendlebury. "Membership is the lifeblood of our Association and attending to Members' requirements, together with running our highly topical and informative nationwide events, are a priority concern for HOSPA. I have known Charlotte for 20 years and I know just how much HOSPA Members and Fellows will benefit from her highly professional, inspirational and understanding approach to her work."For her part, Charlotte commented: "I am delighted and very excited to be working for such an important, go-ahead and growing professional association as HOSPA. I look forward very much to building on the Association's success and making HOSPA membership and events a must for hospitality finance, revenue management, marketing and IT professionals."

IBC Marketplace Now Serving as Technology Management Hub for Independent Hotels

IBC Hotels 31 May 2017
Phoenix -- IBC (InnDependent Boutique Collection), a leading provider of hospitality technologies for independent hotels, announces that its IBC Marketplace has evolved from a standalone Central Reservation System (CRS) to an online portal for centrally managing ALL property technologies, including CRS, property-management system, marketing, loyalty program, rate shopping, revenue management and more. This customizable, enhanced functionality will equip independent hotel operators with the tools they need to manage their hotel assets, including rates and loyalty in one place, determine which channels are generating the most business, and see which marketing programs are succeeding or failing and then retargeting offers for a better return on investment."IBC diligently works to stay ahead of the curve when it comes to hotel technologies," said Pamela Barnhill, president and COO of IBC. "One of the largest challenges as an independent owner is the lack of cloud-based CRS or 'Intranet' capabilities like their branded counterparts have. Every property works with a surplus of vendors, and being able aggregate all the data that comes from each system is challenging. By enabling our independent hotel customers to access and manage all data in one central location is key to helping them operate more efficiently, effectively and profitably."The new IBC Marketplace is an at-a-glance repository of property information - whether it's a look at one hotel or several hotels flying varying flags across a large ownership or management company. Where do I invest marketing? How am I trending from a search perspective? With whom should I spend my marketing dollars? Why is this hotel underperforming compared to the other hotels thriving in my system? Answers to all these questions are available via the executive dashboard. With access to this type of business intelligence, independent hoteliers will have the data they need to drive bookings and RevPAR.Enhancement to the IBC Marketplace has been in development for almost a year. IBC's internal team of hospitality technology specialists worked tirelessly to create a central hub that performs "all things for all members."Through the IBC Marketplace, independent hoteliers can:Update ExpediaUpdate all connected channels including Google, metachannels, FIT and many moreCreate a new website in minutes with IBC's new website builder or request a custom design websiteAdd IBC One Revenue Management systemIntegrate with 50+ Channel Management and Revenue Management SystemsIntegrate with hundreds of Property Management SystemsEasily add a booking engine widget with top conversions and design including rental car, activity add-ons and cancellation protectionOptimize administration, reporting, and business intelligence dashboardsStreamline purchasing and automated invoicing platformsMaximize RevPAR with IBC managed distribution"The world's most powerful hotel reservation system and CRS for independent hotels has just been made even better," said Cody Engilman, IBC director of sales. "For independent hotels, there is no better technology platform out there. For hotel management companies that have both independents and brands in their portfolios, IBC Marketplace offers significant benefits as well. If the management company uses IBC, for example, they can log-in to IBCMarketplace.com to manage their independent hotels and see how the branded properties are doing. Rather than logging in and out from one site to the next to check on hotel performance, this central hub does it all for everyone."Hoteliers can create a new website using this executive dashboard. In just a few simple steps, the Website Wizard will give a fresh look that mirrors all custom hotel colors and logo branding in minutes. The process is end-user based, so no third-party designer involvement is required. Hoteliers can also top-off their budgets through the dashboard using Meta through Google and CPC (cost-per-click). Everyone charges for this, but not IBC; it's part of our package. Hoteliers can add money to Meta or a CPC campaign via the IBC Marketplace with just a click. These tools are giving more control back to the independent hotelier.To find out more about the new and improved IBC Marketplace, visit www.ibchospitality.com.

Accor looking to keep customers loyal by offering flight and hotel packages

TOPHOTELPROJECTS 31 May 2017
French hotel brand Accor is focusing its energies on customer loyalty by offering its clients the possibility of booking flights as well as hotels through their website by partnering with a Paris-based company Mister Fly. Flight and hotel packages will now be available for Accor clients to buy directly through the Accor website, a plus for the brand who will no doubt want to keep their customers within their own portal without having to go to third party providers, thereby increasing customer loyalty and adding another string to the bow of their brand.TOPHOTELNEWS previously reported on Accor's push towards personalisation, and this is another step in that direction, building on partnerships and acquisitions of diverse platforms that offer clients the chance to really refine their hotel experience, and now to purchase flights and hotels at once. Users of the Accor-Mister Fly service will be able to choose from over 200 AccorHotel properties in 30 countries worldwide, and flights are offered from multiple airlines, including both low-cost options and international flights. In keeping with the personalization tools Accor are promotion, the ideal flight for the destination and hotel will be suggested to the user, taking the hassle out of having to mix and match cities, airports and hotels, and adjusting the cost of the package automatically, so guests can get the price and package that is right for them. romain roulleau from AccorHotels said, "There are lots of destinations where we can sell the hotel only But there are lots of destinations where customers are also looking for the flight and preferring for someone to package this and, if consumers want this, especially for leisure destinations, we need to do this to bring the full value proposition to our consumers." France and the UK will be the first countries to see the launch of the product, which will ideally be rolled out in other destinations once its success has been judged.Let's take a look at some projects currently underway by AccorHotels. More contact details of these Hotel Projects and its suppliers and architects involved can be found on the TOPHOTELPROJECTS website.FAIRMONT ABU DHABI MARINA HOTEL & RESIDENCES: Construction of Fairmont Hotel & Serviced Apartments comprising a 39-storey hotel tower consisting of 563 guest rooms, 249 serviced apartment units, other apartments,Several food and beverage outlets, ballroom and conference rooms, a swimming pool and supporting facilities including underground and ground-level parking fro 1,300 vehicles.Ibis Singapore on Stevens:Ibis Singapore on Stevens is being developed as part of a combined project in the heart of Singapore..Ibis Singapore on Stevens is scheduled to open with inviting guestrooms with food and beverage outlets, a swimming pool and fitness centre, meeting facilities that includes a 500 seat Ballroom and meeting rooms..Five- Star Hotel Jiujiang Internatioanl Financial Center: There will be a 5-star hotel on this skyscraper, but the brand has not been confirmed.The investor is now negociating with luxury hotel chains.To be a part of the comprised project Jiujiang Finacial Square, the hotel locates on the highest building in Jiujiang, with a hight of 333,33 metres. The whole project offers an international grade office builidings, a 3-floor basement, a serviced apartment, a loft and this hotel. More information on AccorHotels can be found onTOPHOTELPROJECTS, the specialized service provider in the exchange of cutting-edge information of hotel construction in the international hospitality industry.

12 Months Of Challenge & Change in Hospitality [Triptease Infographic]

Triptease 26 May 2017
Covering everything from hospitality industry acquisitions to the recent lobbying by the ALHA against OTAs, Triptease have produced an interesting infographic addressing the last 12 months of challenge and change in the hospitality industry.

Century Golf, Myrtle Beach course and France's Le Golf National use OpenTravel 2.0 Golf Standard to Connect to Hospitality Industry and Increase Access to Golfers

OpenTravel Alliance 18 May 2017
The OpenTravel Golf 2.0 Standard Connection was designed to connect more golfers to more distribution partners in hospitality, air, rental cars, tour operators, OTA's, rail, by enabling faster, more efficient technical connections.With technology on the rise in all areas of travel and tourism, this is an opportunity to tap into the existing veteran golfers and future youth golfers who innately look to use technology in every aspect of their lives."[OpenTravel 2.0 Standard Connection] More efficient and opens the connections to the possibilities of more customers, which will ultimately drive a more profitable business. We are delighted to have this new bridge to customers. As long time supporters to open standards of connectivity we look forward to the full implementation of OpenTravel's standards in our day-to-day operations." Doug Howe, Partner Century Golf Partners -Jim Hinckley, CEO and Partner Century Golf Partners"The new OpenTravel Alliance Golf 2.0 Standard will allow for partners booking golf and packages in Myrtle Beach to connect golfers to our reservation services faster, easier, and more efficiently using open A.P.I. tools. We have played a small part in the development of the standards and we fully endorse their adoption, which opens up our courses and facilities to booking partners that are able to communicate with our golf courses more effectively." - Tracy Connor, General Manager, Myrtle Beach Golf Course Owner Association Grand Strand Tee Time Network"Leading France's national golf facility and placing it at the forefront of incoming travel to Paris, France for golfers, but also as a former executive with a European multi course company we fully support the OpenTravel Golf 2.0 standards and are actively implementing them to connect consumers and travel providers and increase access to our golf course globally." - Paul Armitage, Directeur Le Golf National | General Manager Le Golf NationalThe Golf 2.0 Standard Connection is now available for download free of charge here. For more information on Golf 2.0 please contact Sandy Angel; (Sandy.Angel@Opentravel.org) of OpenTravel Alliance.

Phocuswright Announces the European Travel Innovator Awards

PhoCusWright 18 May 2017
Travel industry research authority, Phocuswright, has announced the award winners of the latest startup Battleground, held during Phocuswright Europe currently underway in Amsterdam. Twelve innovators took the stage to demonstrate groundbreaking applications and solutions that are set to change the travel industry. The winners represent the best of this elite group."As the research we presented today shows, Europe is ahead of the curve in mobile and technology adoption," said Phocuswright's manager, research and innovation, Michael Coletta. "We were delighted to feature a diverse set of innovators from around the continent who are applying cutting-edge technologies and bringing new ways of thinking to tackle challenges across hospitality, tours, transportation and media. We look forward to seeing how they evolve and have a real impact on how we travel."The EMEA Travel Innovator of the Year winner and runner-up are chosen by the Dragons, a panel of judges comprised of travel and technology experts. Attendees of Phocuswright Europe determined the People's Choice Award.EMEA TRAVEL INNOVATOR AWARD Winner: conichi Runner-Up: bookingkit GmbHPEOPLE'S CHOICE AWARD WINNER An unprecedented tie for 2017: conichi and SharewoodABOUT THE COMPANIES conichi provides seamless check-in, digital key and mobile payment solutions for hotels. bookingkit GmbH is building a global GDS for tours and activities. Sharewood is a P2P marketplace for listing and renting outdoor gear.The EMEA Travel Innovator of the Year Award winner - conichi - moves on to demonstrate at Summit, held during the U.S.-based Phocuswright Conference held Nov. 7 - 9 in Ft. Lauderdale/Hollywood, Florida.The next startup Battleground will be held on September 12 in Sunnyvale, Calif.

HSMAI Announces 2017 Revenue Management Professionals of the Year and Vanguard Lifetime Achievement Honoree

HSMAI 16 May 2017
The Hospitality Sales and Marketing Association International (HSMAI) will present the Vanguard Award for Lifetime Achievement in Revenue Management to Dr. Sheryl Kimes and honor three hospitality revenue management leaders as Revenue Management Professionals of the Year at its upcoming Revenue Optimization Conference (ROC) Americas on Wednesday, June 28 in Toronto, Canada.Yira Segarra, CRME, director of group and function space revenue management, Loews Hotels is the 2017 Corporate Revenue Management Professional of the Year. Two individuals have been named Single/Multi-unit Revenue Management Professionals of the Year--Tim Kayser, CRME, area director of revenue management, Grand Geneva Resort and Spa and Jennifer Mooney, CRME, senior regional revenue manager, CSM Lodging. The awards are co-presented by Rainmaker."Yira, Tim, and Jennifer have set themselves apart as bold, decisive leaders in a field that is constantly evolving. We can look to these Revenue Management Professionals of the Year for inspiration as we explore novel approaches to optimizing revenue," said Bob Gilbert, CHME, CHBA, president and CEO of HSMAI.HSMAI will honor Dr. Sheryl Kimes, professor at and former dean of the Cornell University School of Hotel Administration, with the Vanguard Award for Lifetime Achievement in Revenue Management, for her achievements and contributions to the hospitality industry and revenue management discipline."Sherri is a passionate advocate who has helped executives recognize the tremendous value of revenue management--even when the discipline was still in its very early stages" said Bob Gilbert, CHME, CHBA, president and CEO of HSMAI. "We are thrilled to honor her with this award celebrating her far-reaching contributions to our profession."The Vanguard Award honors revenue management professionals who have been true innovators in the field of pricing and revenue optimization in the hospitality industry. It recognizes individuals who have dedicated a significant portion of their careers to this facet of the industry and have made substantive, enduring contribution to the betterment of the revenue management profession, over the course of their careers.Dr. Kimes has published over 50 articles on revenue management in leading journals, and consulted with many hospitality enterprises around the world, but most notably, her research has defined and established the business practice of hotel revenue management. In 1989 she came out with the first definition of the strategic levers of revenue management (price and duration), defining the field and helping the industry identify strategies for driving revenue. In the 1990s she championed the process of implementing revenue management programs in "non-traditional" outlets with her work in restaurant revenue management, continuing through function space, golf, and spa.A Menschel Distinguished Teaching Fellow with nearly 30 years at Cornell's School of Hotel Administration to her credit, Dr. Kimes has been also been a visiting professor of decision sciences at the National University of Singapore School of Business. She was the first to offer a class in yield management, which is now taught at many of the leading hotel programs around the world. Dr. Kimes's consulting work has helped major global organizations build revenue management programs, cultivate revenue management leaders, and grow revenue.Nominations for Vanguard Award for Lifetime Achievement in Revenue Management and the Revenue Management Professional of the Year Awards come from HSMAI chapters and the industry at large, and nominees represent the very best in revenue management. Nominees are judged by a panel of revenue management leaders on a variety of criteria.These awards will be presented at the HSMAI Revenue Optimization Conference (ROC) Americas, an annual event where hotel revenue leaders convene for education, collaboration, and innovation.For more information about ROC visit the conference webpage. To interview an HSMAI spokesperson about the event and the award honorees, please contact Andrea Bomar at abomar@hsmai.org.

FORM Hotel Announces the Integration of HotOILtm by Smartotels

Smartotels LLC 15 May 2017
Smartotels founder and managing partner Tarek M. Daouk explains: "The hospitality industry is at a turning point. At a time when GOP margins are under stress, staying competitive in today's market is not about being 'bigger' or more renowned as a brand; it is about knowing what to offer and how to deliver value to customers. We have introduced a retail operating model into the hospitality space to create a hotel experience befitting today's novel consumer. HotOILtm allows FORM Hotel to engage successfully with its hotel guests throughout the customer journey by delivering a captivating user experience both at the hotel and within the guest's digital space before, during, and after their stay."FORM will use HotOILtm integrating high-value operations workflow algorithms enabling data-driven decisions to deliver on its promise of efficiency to guests and ROI to investors; by boosting Gross Operating Profit (GOP) by up to 10%.Gaps between service delivery and operations occur because hotels are typically equipped with multiple systems that operate autonomously. HotOILtm is a system that fills these operational gaps by bridging communication flows between mutually-interacting software applications enabling data optimization, efficient workflow management, and systems agility using one central interface to pilot both the guest experience and operations.Leading international hospitality experts, Vanguelis Panayotis, Chief Operating Officer of MKG Group added: "Years of research has culminated into the development of HotOILtm, which is embedded with specific and unique algorithm codes. We took a labor-intensiveoperations model and dissected the service delivery chain allowing for streamlined operational output in a service-oriented architecture (SOA) framework. Being a young and vibrant hotel brand FORM is not afraid to take this game-changing technological leap to remain competitive and to keep pace with the rapidly evolving digitization of the hospitality industry. Adapting to this new market dynamic with this collaborative software positions FORM to be more profitable and able to offer a strong ROI to its stakeholders."Daouk concluded: "There is room for new brands competing in our industry if you understand what the foundational changes are. Hospitality is not only an art, it is also a science. Technology innovation will soon become the new standard where making data-driven decisions is no longer a 'nice to have', rather a necessity. With HotOILtm FORM is empowered to compete favorably and address the next generation of consumer ideals and service expectations."FORM Hotel, the flagship brand of Smartotels, recently launched in the UAE promising novel consumers 'everything they value, nothing they don't'. A pioneering 'concept hotel' brand, the hotel will offer business and leisure travelers accessible premium hotel fundamentals with the flexibility of add-on service and amenity features in a technologically-advanced, design-forward and socially-responsible environment.About FORM Hotel:FORM Hotel ("FORM") is the flagship brand of Smartotels Hospitality International LLC. Its offering is based on a unique retail operating model that empowers guests to customize their own stay by choosing the services and amenities that they value and desire from their hotel experience. Attracting the value-driven and hyper-connected business and leisure consumer, the hotel delivers on five key value propositions including a superior-quality luxury bed, an invigorating shower experience, seamless technology, free high-speed Wi-Fi, and a premium breakfast. FORM aims to provide a bespoke hotel experience that is designed by its guests and delivered by specialists.Under development by Dubai Contracting Company (DCC), a prominent UAE-based contracting and development firm and Paris-based architecture firm, Architecture Studio, FORM Hotel Dubai is being created with inimitable timeless design elements. The 143-room property is situated proximate the newly extended Dubai creek in Al Jaddaf, a locality rooted in tradition and evolving with the urban landscape of Dubai. FORM Hotel Dubai will have direct access to Sheikh Zayed Road to the North, Al Khail Road to the South, and Oud Metha Road to the West, all three of Dubai's most prominent throughways.Smartotels Hospitality International LLC (Smartotels), is a UAE-based world-class hotel real estate investment and full-service hospitality and asset management firm that provides a broad range of management services with a focus on developing and operating hotels under its unique proprietary hotel brands. Smartotels Hospitality International is currently focused on the UAE with an active pipeline of purpose-built assets and plans to grow its portfolio of lodging brands to 25 properties by 2026, through a combination of management contracts, franchise agreements, property leases and hybrid contracts.FORM Hotel Dubai is expected to be completed in the first quarter of 2018.For more information, please visit: www.form-hotel.com and www.smartotels.comAbout MKG Group:MKG Group is a European-based company, created 30 years ago. Specialized in the tourism industry, MKG Group is currently the undisputed leader in marketing studies for the European hotel and tourism market with offices in Paris, Berlin, London and Athens. Our team of experts is fully capable and equipped to develop studies and customized operational marketing solutions, providing a high level of reactivity, transparency, and respect for our commitments.

Why chatbots are great for hotels

Guidewiser 2 May 2017
A chatbot is an automated messaging service, consisting in a computer program, aimed to generate a conversation with human users. They interact with the service through popular messaging applications like Facebook Messenger or WeChat.Which companies are already using the chatbot technology? One great example is Uber: the popular transportation delivery company provides an helpful bot through which clients can choose the transportation tab on Messenger and tap the car to request a ride.Regarding the hotel industry, big chains like Hyatt or Starwood have recently implemented chatbots as a new customer channel service. Even giant online travel aggregators like Expedia, Skyscanner and Booking.com have implemented the chatbot technology to assist their clients.So, why hotels should use chatbots to make their business grow?First of all, a chatbot will increase and improve the communication with guests and guest engagement before, during and after their stay. Indeed, as an instant messaging app, chatbots can represent a new reservation channel, which will allow clients to easily find and book their stay via a chat interface.Chatbots will help hotels to build a proper and accurate guest profiling, allowing them to provide personalized offers to their guests, which will increase guest loyalty and boost the hotel RevPAR.Last but not least, since chatbots are a 24/7 service, it will reduce reception workload, giving guests instant and helpful answers in any moment of their stay.Chatbots represent an innovative frontier in customer experience, a new type of digitalized communication. Stay tuned, the best of this technology is yet to come!

Use smart data marketing to maximise your hotel bookings

Hotelogix 24 April 2017
Many a times hotel target past guests with direct marketing mailers and waste time on guests who haven't been in touch with them since their stay. Smart data marketing can help hotels identify new potential guests and close the deal with them. It also helps hotels target the guests in real time by reaching out to them moments after they have searched a particular property or even flights to a particular destination. The possibility of converting these guests from lookers to bookers is extremely high.How can hotels use smart data marketing to maximize their bookings?Use existing customer data: Hotels should initially analyze the existing data that is available to them. They need to identify the percentage of existing guests as compared to first-timers, the demographics of their guest profiles and so on. This can help hotels target the right customer base for their property.Target the right customers in real time - with the right data, hotels can know where they need to target their model customers and create a look-alike target audience. Hotels can capture the guests during the micro-moments when they are most likely to convert by sending personalized messages or offering special tariffs for the guests required dates.Optimize targeting and creative in real time based on campaign conversions and who is actually booking- with intent data targeting, hoteliers can use direct marketing campaigns and dynamic rate marketing to target the guests who are researching their destination plans. By flashing the hotel's details across the various search options that a client uses with relevant data, a guest is more likely to choose that property over another. With smart data marketing, a hotel is repetitively reinforcing their brand to their future clients and creating a strong recall value.Use the collected data for all future campaigns - Hotels shouldn't be content with strong conversions on a one-off basis, this is a continuous cycle. Hotels need to collate the tactics that work and didn't work and use them for all future campaigns. Also, remember demographics or focus audiences can change as per different months or seasons, thus smart data marketing is ideal since it takes all these factors into consideration.Opt for a powerful cloud PMS that supports your smart marketing strategies. Opt for Hotelogix !now

Does the Guest of the Future want High Tech or High Touch?

EHL 19 April 2017
By 2030, multiple changes will occur and will influence the hospitality industry due to globalisation, one of them being a shift of market power. In the fourth thesis of the Lausanne Report, EHL - in cooperation with hospitality experts - discuss this trend that will disrupt the industry depending on the economic stages of a market and its geographical position.#4 THE EMOTIONAL EXPERIENCEThe main challenge of hospitality managers of the future is to improve guest experience, which involves perceptions and emotions. Customers may react in many different ways and the experience must therefore be carefully thought of and created. In a high tech world, people are longing for balance. The answer to high tech is high touch - that is emotions.SCENARIO A: HIGH TECH SHAPES GUEST EXPERIENCEThe age of intelligent interaction between humans and machines started due to technology. This convergence is also known as the "second economy" or "third wave". It is expected that high tech will take control over the next 20 years to come.Here are some key High Tech rationales:The "second economy", which is based on the Internet of Things (IoT), is the key element to enable the digitalisation of the overall economyA higher vertical and horizontal integration of the supply chain will be possible as a result of the "second economy"IoT will create physical devices, sensors and processors "intelligent", which will be based on CIBPs - Customer Integrated Business ProcessesSCENARIO B: HIGH TOUCH DEFINES EMOTIONSIt is a fact that technology is taking a big part in our lives, but guests still search for authencity and human interaction. High Tech might not fully satisfy visitors without a touch of emotions.Here are some key High Touch rationales:The ability of tracking and predicting emotions will be the key success factor for a hospitality businessThe way people act, live, and behave is significantly influenced by their emotionsHumans are not rational decision-makers, but are instead influenced by their emotions, which can constantly changeBeing holistically appreciated is part of a guest experience, as customers feel the need to see that hoteliers know their desiresand moodsStaff need to be "Stage directors" in order to provide their guests an unforgettable experienceAre you impatient to discover the full report? Order it now!LET'S CO-EXISTIn guest relations, dealing with emotions is more problematic and challenging than not being able to offer the lowest price. A hotel's ability to stimulate emotions puts it into a position of power and therefore of responsibility. To fulfill their promise, brands have to offer their guests authenticity ,and sustainable and consistent services. New technology-enabled services have to be used in a reasonable and non-manipulative manner to deliver a real added value. The new <<emotional transparency>> based on big data will also provide sensitive data that guests do not want to be disclosed and used for analytics as they touch privacy. The selection of data will be a challenge. Even if today it is widely accepted that privacy is no longer an issue, there will be a counter trend. Guests will change their minds during their different stages of life and insist on the protection of their privacy.

HFTP's Entrepreneur 20X Returns at HITEC Toronto with More Opportunities to Participate

HFTP 19 April 2017
Hospitality Financial and Technology Professionals (HFTP(r)), producer of the Hospitality Industry Technology Exposition and Conference (HITEC(r)), will host its second Entrepreneur 20X (E20X) of 2017 on Monday, June 26 from 1:00 to 4:00 p.m. at HITEC Toronto, the world's largest hospitality technology event. HFTP is currently accepting applications for participants, judges and mentors for E20X Toronto. Startups interested in competing in the hospitality technology innovation competition, and industry professionals who would like to serve as a judge or mentor, must apply by April 24 on the event website. Returning pitching applicants are welcome to come back and participate as long as they are considered Series A or a startup. All chosen startups, judges and mentors will be contacted by May 1, 2017.All registered HITEC attendees and exhibitors are welcome to view the innovative start-ups present cutting-edge ideas in a four-minute pitch to a panel of expert judges and HITEC Toronto attendees. The judge's panel will determine the grand prize, or E20X Judge's Award, winner who they deem "most innovative" that will take home $5,000 USD. HITEC Toronto attendees are encouraged to attend the competition, visit the startups at the E20X Pavilion on the exhibit hall floor as well as watch them present on Tuesday and Wednesday in the Digital Den. Attendees will determine the crowd favorite, or E20X People's Startup Award, winner by voting for their favorite startup through the HITEC 2017 app - available for download via the Apple Store or Google Play.Seasoned hospitality technology veterans will serve as mentors to inspire and educate our startups by lending them insights, expertise and guidance. Two E20X mentor opportunities are available to industry professionals who would like to volunteer: pre-show mentors and day-of competition mentors. Pre-show mentors will entertain a series of brief one-on-one calls with chosen pitchers leading up to the competition, providing coaching and pitch deck feedback. Day-of mentors will meet face-to-face with participants in a series of pre-booked meetups hours before the E20X Toronto competition takes place sharing their experience, getting their brain picked and making invaluable connections."E20X at HITEC Toronto is expected to be the largest competition to date," said HFTP CEO Frank Wolfe, CAE. "E20X is powerful way for hospitality technology startups to generate global exposure within our industry and further develop their products and services. The one-of-a-kind experience will provide participants with extensive knowledge and advice from judges and mentors as well as guarantee them a spot on the HITEC Toronto exhibit hall floor. New this year, participants will also be granted additional speaking opportunities at the world's largest hospitality technology event in days following the competition."E20X Toronto participants will receive further exposure among conference attendees with added speaking opportunities. On Tuesday and Wednesday following the E20X competition, all startups will be invited to provide a 10-minute presentation at the Digital Den stage at HITEC Toronto. HFTP will coordinate time slots with startups, and publish the schedule for attendees when available. Another added benefit, a barista service will be featured on Thursday at the E20X Pavilion on the HITEC Toronto exhibit hall floor.This year's larger North American event HITEC Toronto, HFTP's second HITEC of 2017, will take place from June 26-29 at the Metro Toronto Convention Centre in Toronto, Ontario Canada. HITEC Dubai, the third and final HITEC of 2017, will take place from November 14-15 at the Conrad Dubai in Dubai, UAE in partnership with Naseba. In 2018, HFTP will bring back HITEC Amsterdam on April 11-14 in addition to HITEC Houston on June 26-29.For more information about HITEC and HFTP's other global activities, contact the HFTP Meetings & Special Events Department at education@hftp.org or visit www.hftp.org and www.hftp.org/hitec/. Stay updated with HFTP and HITEC on social media for conference updates: HFTP Connect; HITEC Bytes; HFTP Club Bytes; HFTP Finance Bytes; HFTP News; Facebook, LinkedIn, Twitter; Instagram; YouTube; Flickr.About HITEC HITEC is the world's largest and oldest hospitality technology exposition and conference brand. HITEC offers a unique combination of top-notch education, and brings together the brightest minds and hottest technologies from across the globe to one place. The unparalleled event offers attendees essential education, access to top hospitality technology industry experts and the resources to find cost-effective ways to improve company bottom lines. Combined with the intimate opportunities to connect with fellow professionals, HITEC has everything to enhance your career.Historically hosted annually in a different city throughout the United States, HFTP decided to break tradition in 2017 by hosting three HITEC events all taking place outside of U.S. borders- in Toronto, Amsterdam and Dubai. This will be the first time the global association's largest HITEC event - featuring thousands of hospitality professionals from around the world - will take place outside of the U.S. In 2017, HFTP is producing its larger HITEC Toronto as well as two additional, inaugural HITEC events: HITEC Amsterdam and HITEC Dubai. For more information about HITEC and HFTP's other global activities, contact the HFTP Meetings & Special Events Department at education@hftp.org or visit www.hftp.org and www.hftp.org/hitec. Download the HFTP/HITEC media kit via the HFTP website.About HFTP Hospitality Financial and Technology Professionals (HFTP) is a global nonprofit hospitality association, headquartered in Austin, Texas, USA, that uniquely understands the industry's problems. HFTP has members and stakeholders across the globe. HFTP assists its members in finding solutions to industry problems more efficiently than any organization via its expert networks, research, conferences such as HITEC and certification programs. HFTP also owns the world's only hospitality specific search engine, PineappleSearch.com. HFTP is recognized as the spokes group for the finance and technology segment of the hospitality industry. For more information about HFTP, email membership@hftp.org or download the HFTP/HITEC media kit via the HFTP website.

HFTP Announces 2017 CHTP of the Year Recipient

HFTP 19 April 2017
Hospitality Financial and Technology Professionals (HFTP(r)), will honor Clint DeMill, CHTP as the 2017 Certified Hospitality Technology Professional (CHTP(r)) of the Year at HITEC Toronto this June. The CHTP of the Year award honors the individual that scored the highest on the CHTP certification exam within a given year. HITEC Toronto, HFTP's second and largest HITEC of 2017, will take place from June 26-29 at the Metro Toronto Convention Centre in Toronto, Ontario Canada.DeMill began his hospitality career at a mountain resort in Utah USA in 1996. He later moved to The University Guest House at the University of Utah, which was preparing to host the 2002 Olympic Winter Games. He has worked in hospitality accounting while earning a degree in Parks, Recreation and Tourism at the University of Utah. DeMill contributes to many areas of the hotel, conferences and events, and also received his Certified Meeting Professional (CMP) designation in 2016. He is currently working as associate director of administration at The University of Utah Guest House and Conference Center."I first learned of HFTP at its HITEC 2012," said DeMill. "I was fortunate to join many others who specialized in both finance and information technology. I am honored to be selected as the 2017 CHTP of the Year by an esteemed association such as HFTP."Developed jointly by HFTP and the Educational Institute (EI) of the American Hotel and Lodging Association (AH&LA), the CHTP designation is the ultimate achievement in hospitality information technology by showing a dedication to both the hospitality and technology industries. The CHTP exam was first given in 1994 at HITEC in Dallas, Texas USA. Since then, more than 400 professionals have earned the CHTP designation around the world. HFTP also administers the examination and awards the Certified Hospitality Accountant Executive (CHAE(r)) industry designation.HFTP's certification programs are globally recognized for setting industry standards for hospitality finance and technology. Qualification for the exams is based on level of education and experience in the industry; student programs are also available. Active certificants have reported higher salaries and various career advancement opportunities. Becoming certified indicates and individual's commitment to professionalism, continuing education and their chosen career path.For more information on HFTP's certification programs, contact HFTP Certification Manager Robin Bogdon at certification@hftp.org. For more information about HITEC and HFTP's other global activities, contact the HFTP Meetings & Special Events Department at education@hftp.org or visit www.hftp.org and www.hftp.org/hitec/. Download the all-inclusive HITEC 2017 multi-event app from the Apple Store or Google Play - information coming available as each event nears. For the latest news, stay tuned to HFTP Connect, HFTP News, Facebook, LinkedIn, Twitter (@HFTP) and Instagram (@HFTP_HITEC). About HITEC HITEC is the world's largest and oldest hospitality technology exposition and conference brand. HITEC offers a unique combination of top-notch education, and brings together the brightest minds and hottest technologies from across the globe to one place. The unparalleled event offers attendees essential education, access to top hospitality technology industry experts and the resources to find cost-effective ways to improve company bottom lines. Combined with the intimate opportunities to connect with fellow professionals, HITEC has everything to enhance your career.Historically hosted annually in a different city throughout the United States, HFTP decided to break tradition in 2017 by hosting three HITEC events all taking place outside of U.S. borders- in Toronto, Amsterdam and Dubai. This will be the first time the global association's largest HITEC event - featuring thousands of hospitality professionals from around the world - will take place outside of the U.S. In 2017, HFTP is producing its larger HITEC Toronto as well as two additional, inaugural HITEC events: HITEC Amsterdam and HITEC Dubai. For more information about HITEC and HFTP's other global activities, contact the HFTP Meetings & Special Events Department at education@hftp.org or visit www.hftp.org and www.hftp.org/hitec. Download the HFTP/HITEC media kit via the HFTP website.About HFTP Hospitality Financial and Technology Professionals (HFTP) is a global nonprofit hospitality association, headquartered in Austin, Texas, USA, that uniquely understands the industry's problems. HFTP has members and stakeholders across the globe. HFTP assists its members in finding solutions to industry problems more efficiently than any organization via its expert networks, research, conferences such as HITEC and certification programs. HFTP also owns the world's only hospitality specific search engine, PineappleSearch.com. HFTP is recognized as the spokes group for the finance and technology segment of the hospitality industry. For more information about HFTP, email membership@hftp.org or download the HFTP/HITEC media kit via the HFTP website.

Dusit Hotels & Resorts becomes first hotel group in Thailand to accept WeChat Pay

Dusit 18 April 2017
WeChat Pay is part of China's largest mobile instant messaging app, WeChat, which to date has over 800 million active users. It allows users to pay bills, order goods, transfer money to other users, and pay in selected stores directly via smartphone using credit from their personal WeChat Pay accounts.Under the new partnership agreement, Dusit Hotels & Resorts will be the first hotel group in Thailand to accept WeChat Pay at its restaurants, spas, participating outlets, and for hotel rooms upon check-out, initially at its owned properties in Thailand and subsequently its other properties around the world. Users will be able to pay their hotel bills by simply scanning a QR code to have the relevant fee deducted from their accounts.Authorized by the Bank of Thailand, Asset Bright Public Company Limited will process all e-payments made via WeChat Pay at Dusit hotels in Thailand. Ksher, meanwhile, will implement and maintain the WeChat Pay system, including providing online security and technical support.According to figures released by the Tourism Authority of Thailand (TAT), 8.75 million Chinese tourists visited the kingdom in 2016 and Chinese visitors now account for 27 per cent of all foreign travellers to Thailand. Dusit Hotels & Resorts believes implementing WeChat Pay at its owned properties in Thailand will prove an attractive proposition for Chinese visitors who are well aware of the security and convenience that WeChat Pay affords."In China's top-tier cities, approximately 90 per cent of stores now accept WeChat Pay as a payment method and the platform's reach is starting to expand globally," said Mr Lim Boon Kwee, Chief Operating Officer of Dusit Hotels & Resorts. "Chinese tourists are high value market and increasingly significant to our business, so it's important we do all we can to cater to their needs. By implementing WeChat Pay, our Chinese guests will now be able to benefit from favourable exchange rates and occasional exclusive promotions, so we are confident it will be a huge success."Mr Donald Tang, Vice President of Global Business Development at Ksher, said, "As WeChat Pay's strategic partner in Thailand, we work together with Asset Bright to provide secure, stable and advanced mobile payment solutions designed to provide the utmost of convenience to Chinese travellers. We are delighted that Dusit Hotels & Resorts is the first hotel group in Thailand to adopt WeChat Pay, and we now look forward to working with the company to delight its Chinese guests."Mr Premchai Kusolrerkdee, Deputy Managing Director, Asset Bright Public Company Limited, added, "We are fast moving towards a cashless future where transactions are made seamlessly online. As WeChat Pay allows Chinese guests at Dusit Hotels & Resorts to pay for rooms and services securely, easily, and without currency exchange, we believe this will lead to more transactions made at each hotel, making it a solution that benefits all parties involved."In addition to all Dusit hotels in China, WeChat Pay is now accepted at all Dusit-owned hotels in Thailand, including Dusit Thani Bangkok, Dusit Thani Laguna Phuket, Dusit Thani Pattaya, Dusit Thani Hua Hin, DusitPrincess Korat, DusitPrincess Chiang Mai, DusitPrincess Srinakarin Bangkok, and dusitD2Chiang Mai. Dusit Hotels & Resorts will also introduce the service at its international properties in the near future.In celebration of the launch, from now through 30 September 2017 Dusit Hotels & Resorts will offer an exclusive Dusit WeChat Pay package of up to 40 per cent off regular room rates at its owned hotels in Thailand. Guests must use WeChat Pay to qualify for this package, which also includes breakfast and is bookable via Dusit's WeChat account.In addition, courtesy of WeChat Pay, anyone who uses the app to pay for a room at Dusit's participating hotels and resorts will receive a digital red lucky envelope, known in China as 'Ang Pao,' containing up to 888 RMB (approximate 4,440 Baht) which will be paid directly into their accounts if they stay at participating Dusit hotels from now through 23 April 2017.

What Does the GDPR Mean for Global Data Protection? [Infographic]

Digital Guardian 13 April 2017
The GDPR is probably the strictest and most far-reaching data protection regulation ever passed, imposing tight data protection requirements and heavy penalties for non-compliance for any business around the world that collects or process EU resident data. Learn about the GDPR and what you need to do to achieve compliance before it enters enforcement in May 2018 in our infographic below.

HSMAI's Revenue Optimization Conference (ROC) Convenes Hotel Revenue Management Executives in Toronto

HSMAI 7 April 2017
The Hospitality Sales & Marketing Association International (HSMAI), is pleased to announce that theRevenue Optimization Conference (ROC) Americas will take place June 28, 2017, in Toronto, ON. For the first time in its fourteen year history, ROC comes to Canada, bringing together more than 600 hotel revenue management executives for education, collaboration, and innovation. The event will be co-located with HITEC 2017, the world's largest hospitality technology show."HSMAI's ROC is an unparalleled opportunity for hotel revenue management leaders to discuss strategies tonavigate the forces influencing and impacting revenue management," said Robert A. Gilbert, CHME, CHBA, president and CEO of HSMAI. "We are excited to bring ROC to Canada for the first time, and look forward to an exchange of thought-provoking, challenging ideas that impact and advance our industry."Each year, ROC delivers the most compelling and comprehensive revenue management event for the hotel industry. In 2017, the program will focus on helping attendees adapt to and manage rapid changes and stay relevant in turbulent times. Education sessions will offer learning opportunities in the key areas of Data & Analytics, Leadership & Influence, and Environmental Forces.Focused on "Navigating the Forces Impacting Revenue Management," education highlights will include:Opening Keynote by Dr. Kelly McGuire, VP Advanced Analytics, Global Analytics for Wyndham Destination Network, and member of HSMAI's Revenue Management Advisory BoardA panel discussion of industry leaders about what the future holds for revenue management in hotels, and other important issues affecting the practice todayLuncheon speaker Alan Lewis, Managing Director and Partner at LEK Consulting, and co-author of Edge Strategy: A New Mindset for Profitable Growth, will share key insights on how to leverage substantial opportunities for growth that are often hidden in plain sight2020 Lightening Round: Peer-to-Peer Case Studies and Insights, a series of short, fast-paced presentations by subject-matter experts that explore what revenue management strategies are working, and in what waysAdditional networking and education opportunities will include a "HSMAI Helps," a volunteer opportunity benefitting Toronto, a peer-reviewed faculty research presentations, and a review course for those pursuing the Certified Revenue Management Executive (CRME) certification. HSMAI will also host an awards ceremony presenting the Vanguard Award for Lifetime Achievement in Revenue Management, and the Revenue Management Professional of the Year Awards.Registration is now open for HSMAI ROC at www.hsmairoc.org. HSMAI thanks preferred partner IDeaS; platinum partners AccorHotels, Booking.com, LodgIQ, Rainmaker, and RateGain; and silver partners HeBS Digital, Infor, OTA Insight, Tambourine, The Guestbook, STR, TravelClick, and Travel Tripper.

AccorHotels acquires Availpro

AccorHotels 6 April 2017
Following the acquisition of Fastbooking in 2015, AccorHotels is pleased to announce the acquisition of Availpro. Created in 2001, Availpro is the leader in France and one of the leading European software providers to hoteliers with more than 6,500 clients.The consolidation of these two major players will create the leading European digital services provider for independent hotels, ranked the third largest global player in its sector.In an expanding and highly competitive sector, the companies in combination will work to benefit hoteliers who are increasingly calling for decision-support solutions and will now have access to a whole range of management tools and assistance services to enhance their online distribution and increase their revenues.The "channel management" solution, which provides an innovative management tool, together with various software packages developed by Availpro, will complement the products and services currently provided to hoteliers by Fastbooking.Fastbooking provides services to independent hotels and has been the cornerstone of AccorHotels' "digital factory", a digital services division aimed at hoteliers, since its acquisition by the Group in 2015. Today the company helps more than 4,000 clients around the world increase their direct sales and has connected more than 2,000 independent hotels to the AccorHotels.com marketplace.By combining the talents of these two companies - whose expertise is recognized in more than 50 countries worldwide - AccorHotels will be able to offer its hotelier clients an ever wider, more innovative and high performance application suite, enabling them to increase their online visibility and sales. Availpro clients will also benefit from the digital marketing know-how of the Fastbooking teams. Steven Daines, CEO, New Business at AccorHotels said, "Today, two thirds ofhoteliers are independent and the increase of their online visibility and direct sales is critical to their development. The acquisition of Availpro enables the Group to reach another milestone in its transformation by establishing the first B2B services division focused on hoteliers in Europe. Its combination with Fastbooking, now more than ever before, positions AccorHotels as an hotelier serving the hoteliers."

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