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Rainmaker Continues Strong Growth Trajectory with Record Setting First Half of 2017

The Rainmaker Group ·5h
ALPHARETTA, GA - July 26, 2017 - The Rainmaker Group (Rainmaker), the hotel revenue and profit optimization cloud, experienced record setting growth through the first half of 2017, adding to its momentum in becoming the de facto standard in hotel revenue management software and services. Since January 2017 Rainmaker has expanded its reach in the number of properties using its platform, with a 41% increase in grouprev(r) and 21% increases in both guestrev(r) and revintel(r). Additionally, in this same time period, Rainmaker's revcaster(r) platform has activated nearly 500 new properties globally, surpassing 5,000 active installs for that product line."It has been a banner year so far for Rainmaker as a company and for our entire team," said Tammy Farley, Rainmaker president. "Our solutions continue to bring exceptional results to each hotelier and casino operator we work with, and our partnerships continue to grow beyond our projections. I attribute this continued success to our staunch dedication to developing the most advanced technologies and continuing to expand our platform, while remaining focused on supplying the best client support and problem solving for all of our current and future customers."Using advanced math and science-based algorithms, Rainmaker's integrated platform of solutions is designed to help hotels and casinos streamline their operational efficiencies, enhance revenue optimization processes, improve lead performance and generate greater demand from every segment of their business.For more information on Rainmaker's hotel revenue and profit optimization cloud, please visit www.letitrain.com.

Provenance Hotels chooses IDeaS G3 RMS to advance revenue strategy in 2017

IDeaS ·7h
MINNEAPOLIS--IDeaS Revenue Solutions, the leading provider of revenue management software solutions and advisory services, is delighted to announce the expansion of its relationship with innovative hospitality management company, Provenance Hotels.With increasingly elevated revenue management opportunities achieving consistent market share growth of 3 percent - and a partnership with IDeaS that spans back to 2012 - it was an easy decision for Provenance Hotels to continue their long-standing relationship with IDeaS.With nine properties currently running on the flagship IDeaS Revenue Management System (RMS), Provenance's entire portfolio is slated to transition to IDeaS G3 Revenue Management System (IDeaS G3 RMS). "We are very excited to transition all of our hotels to IDeaS G3 RMS as part of Provenance Hotels' strategic investment to elevate our revenue management and distribution platforms. This is technology designed for the decade ahead, while our competitors are operating on systems designed for the previous two decades," says Leslie Lew, vice president of revenue strategy for Provenance Hotels."Provenance looks forward to the added benefit of IDeaS' analytics and business insights to improve revenue, market share and profitability to strengthen our competitive advantage as profit-focused hotel operators. As more and more data becomes available, we count on IDeaS' superior analytics to cut through the 'data noise' and give our revenue leaders actionable intelligence at their fingertips - focusing on improving results rather than drowning in data," Lew added.Provenance Hotels owns and operates unique independent hotels, each with their own hand-crafted story, with several hotels under active development. Prior to implementing their current system in 2012, Provenance Hotels executed revenue management strategies through highly manual processes in central reservation systems and property management systems. Upon implementing IDeaS' RMS, Provenance Hotels saw consistent share growth in all represented markets."Provenance is an innovative hotel company looking for a leading revenue management partner," explains Jane Stampe, managing director for IDeaS. "After carefully reviewing multiple providers, Provenance selected a partner with a demonstrated commitment to their needs as a growing organization, and is equally invested in their success as a company and as individual hotels." About Provenance HotelsFounded in 1985 and headquartered in Portland, Ore., Provenance Hotels specializes in financing, developing and operating award-winning independent hotels with distinct and deeply integrated art stories. The portfolio includes Hotel deLuxe, Hotel Lucia, Heathman Hotel and Sentinel in Portland, Ore., Hotel Max and Roosevelt Hotel in Seattle, Wash., Hotel Murano in Tacoma, Wash., the Old No. 77 Hotel & Chandlery in New Orleans, LA., and Hotel Preston in Nashville, Tenn. Provenance Hotels will open Dossier in Portland in August 2017, Hotel Theodore in Seattle in November 2017 and the Woodlark in Portland in spring 2018. The company can be found online at www.provenancehotels.com.About IDeaS With more than 1.5 million rooms priced daily on its advanced systems, IDeaS Revenue Solutions leads the industry with the latest revenue management software solutions and advisory services. Powered by SAS(r) and with nearly three decades of experience, IDeaS proudly supports more than 9,500 clients in 111 countries and is relentless about providing hoteliers with insightful ways to manage the data behind hotel pricing.IDeaS empowers clients to build and maintain revenue management cultures - from single entities to world-renowned estates - by focusing on a simple promise: Driving Better Revenue.IDeaS has the knowledge, expertise and maturity to build upon proven revenue management principles with next-generation analytics for more user-friendly, insightful and profitable revenue opportunities - not just for rooms, but across the entire hotel enterprise. For more information, visit www.ideas.com.

Minor Hotels partner with CRM leader, Cendyn

Cendyntm 25 July 2017
Cendyn, the leading CRM and sales platform in the hospitality industry, has been selected as the partner of choice for Minor Hotels, a diverse spectrum of hotel chains and brands connected to the needs and desires of today's global travelers.Cendyn was selected by Minor Hotels to help drive loyalty and improve engagement with their guests to deliver the right communication, to the right guest, at the right time. Using unrivalled connectivity to third party vendors, reporting and analytics, Cendyn will provide all five brands in the Minor Hotels group with true intelligence of every guest, across all their hotels, no matter what channel they came through.Eric Cartwright, Director Loyalty & Partnerships, Minor Hotels, commented, "We are delighted to begin our relationship with Cendyn. As a CRM leader, Cendyn embodies what Minor Hotels feels to be a like-minded partner. While we grow beyond our current state, following our roadmap of expansion, we need to future-proof our customer platforms to allow us the ability to immediately recognize our valued, repeat guests as well as our first-time guests in a manner that augments our existing DISCOVERY loyalty program, by delivering insights on each individual so that we can drive loyalty through service delivery, analytics, and timely communication. As we expand, this platform will enable us to easily add functionality and service to our growing portfolio, without the need to rethink platforms."Cendyn will implement a guest intelligence solution utilizing data collected from multiple sources to provide a true, single profile of each guest. This visibility will enable every brand in the group to gain a clear understanding about the history and preferences of each guest in real time, regardless of how they booked."We are honored to be partnering with the prestigious Minor Hotels group. One thing that resonates with Minor Hotels is their drive to put the guest first in everything they do." said Charles Deyo, CEO & President of Cendyn. "Using Cendyn's fully integrated eInsight CRM solution will allow each of their five brands to harness their data to better understand their guests and improve how they engage and drive loyalty with them. Year on year, Cendyn's eInsight CRM customers continue to see increased brand loyalty from their guests which has led to significant return on investment for each of our clients. We look forward to seeing such growth with the Minor Hotels group."Using data to pave the way in how hoteliers communicate with their guests has revolutionized how they can learn more about their guests' interactions, drive direct bookings, maintain brand presence with their most valuable guests and stay competitive in their market. Cendyn's CRM and Loyalty Suite enables hoteliers to keep their guests at the forefront of what they do, and concentrate on providing exceptional, personalized customer service at all times.About Minor HotelsMinor Hotels is an international hotel owner, operator and investor currently with 154 hotels. As an international hotel group, we passionately explore new possibilities in hospitality with a diverse portfolio of properties designed intelligently to appeal to a variety of travellers, serving new passions as well as personal needs. Through our Anantara, AVANI, Elewana, Four Seasons, Marriott, Oaks, St. Regis and Tivoli properties, Minor Hotels operates in 24 countries across Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe and South America. With dynamic plans to expand our existing brands and explore strategic acquisitions throughout opportunistic markets, Minor Hotels pursues a vision of a more passionate and interconnected world.

Urban Creation Implements ASSA ABLOY Hospitality Mobile Access and Locking Solutions at its New Stylish Student Accommodations

ASSA ABLOY Hospitality 25 July 2017
Stockholm - July 25, 2017 - Bristol, UK-based property developer, Urban Creation, has successfully implemented the ASSA ABLOY Hospitality Mobile Access solution at two of its new student accommodation sites. The Manor House and Charlotte's Rise, historic buildings converted by Urban Creation into stylish student residences, are now offering secure and convenient access through ASSA ABLOY Hospitality Mobile Access and VingCard Signature RFID door locks, allowing tenants to gain entry to their rooms and suites with a quick swipe of their mobile device.Urban Creation turned to ASSA ABLOY Hospitality's innovative technologies to create a unique and streamlined experience for its student residents, making it the first company in Bristol to launch the technology within a student accommodation. An added convenience for both residents and property managers is that check-in is immediate upon the start of each student's lease through the mobile access app, and the app automatically checks them out at an agreed-upon time at the end of the lease."We are always looking for clever new ways to improve the experience of tenants in our properties and we think this will help to make their stay a smooth one," said Jonathan Brecknell, director and owner of Urban Creation. "The move chimes with our ethos of creating homes that are both stylish and practical to live in, paying careful attention to all the little details that make a home a home - from clever storage space to logical layouts."ASSA ABLOY Hospitality Mobile Access not only streamlines the check-in and check-out process, but also removes the risk of student residents losing physical room keys, which is a security risk and creates added costs for replacing keys and door locks. If the student's phone is lost or stolen, the key can easily be removed from the mobile app remotely to prevent unauthorized entry. Additionally, The VingCard Signature RFID door locks offer the two properties state-of-the-art security, through powerful and innovative anti-cloning features that prevent unauthorized access.For more information about ASSA ABLOY Hospitality and its comprehensive line of locking solutions, please visit www.assaabloyhospitality.com.

HotelTap Workplace Cloud Communication Tool Now Available as Mobile App

HotelTap 25 July 2017
Alameda, Calif. -- Today owners and operators of limited-service hotels with 50+ rooms are communicating with staff and responding to guest requests faster and easier than ever before now that the HotelTap "digital log book in the cloud" is available as a Mobile App for Apple and Android devices, as well as Amazon tablets. HotelTap replaces notebooks, paper tickets, sticky notes, internal emails, spreadsheets, text messages and radios for recording and responding to guest requests, performing and tracking maintenance tasks, and resolving customer complaints. The new HotelTap mobile app is designed to share information via push notification between those who "need to know," from department to department, employee to manager, and manager to owner."Customers were asking for better functionality and ease of use on smaller devices like cell phones and tablets vs. the desktop or web link to access HotelTap," said Sandip Jariwala, HotelTap founder. "To support that experience, developing a native language for mobile devices was the only way to go. Now that we are offering the HotelTap Mobile App, hotel staff are interacting with the system more efficiently than ever before. It's saving considerable time for staff conducting room inspections, and mobile push notifications is proving to be the fastest way to receive requests and share them with appropriate staff or departments. Even bilingual employees are finding the HotelTap mobile app to be the easiest way to communicate."Hoteliers are using the HotelTap Mobile App for:Pushing mobile notifications to employeesSetting tasks and marking them completeResolving complaintsManaging Waitlists, Lost & Found and Group ReservationsCreating recurring checklists for shifts, inspections and preventive maintenanceSearching messages or information with tags and wordsRetrieving equipment records to make informed expense decisionsAttaching documents, photos and videos to notes and tasksStoring data and notificationsFiling Daily Activity Reports to keep a paper trail of communicationsReceiving data security with daily backupsMobile App Streamlining Management / Maintenance TasksThe Hawthorn Suites By Wyndham - Oakland/Alameda was the first property to go live with HotelTap when it launched in 2015. It also was the first hotel to test the Mobile App. Selma Becirovic, assistant general manager, said the new format is dramatically helping her to be more efficient."I've always been a huge fan of HotelTap, and now that it's available as a Mobile App, I love it even more," Becirovic said. "Before, I would receive text messages with employee or guest requests and have to enter my responses into the digital log book. That was fine, because any digital process is better than a manual one. Now that we are using push notifications within the app, my job has been made that much easier. When a push notification comes in, I can immediately see the posting, rather than having to click on a link that would take me to the system where I would select a message to retrieve it. Now, with just one click, I can reply to whomever needs my help. The HotelTap Mobile App keeps me connected with everyone and everything that is happening at my hotel."Migrating from the desktop version of HotelTap to the Mobile App format is easy. Once a user logs in, everything functions as it had before - just better. And, because HotelTap is available to hotels in a subscription model, there is no additional cost to operate the system via the Mobile App vs the desktop.Victor Gonzalez, shift manager responsible for preventive maintenance at the Hawthorn Suites by Wyndham - Oakland/Alameda, said he appreciates the HotelTap Mobile App for its "convenience.""Being able to receive push notifications from anywhere on property through the HotelTap Mobile App is such a huge time saver," Gonzalez said. "Rather than having to check in with the front desk to see what needs done, I can be anywhere on the premises. When a work order comes in - whether it's a push notification to fix a leaky faucet or address a problem with a TV - I can respond immediately. Better yet, updates happen in real time. Rather than waiting to log back in to see if tasks are complete, I can see everything in real time. The HotelTap Mobile App consolidates everything we need in one convenient, digital format. Gone are the days of walkie talkies and sticky notes; all you need today to communicate effectively and manage maintenance efficiently is the HotelTap Mobile App."Schedule a DemoHotelTap is available for one low annual fee, based on a hotel's size. The system provides 24/7 security, as all property data is securely stored on HotelTap's cloud servers with daily backups. Round-the-clock LIVE technical support also is provided. To schedule a demo of the HotelTap Mobile App, click here. For more information on HotelTap, visitwww.HotelTap.com or call (844) 381-7221.

trivago now provides hoteliers with access to its travel demand data and over 5 billion room rates

trivago 25 July 2017
Dusseldorf, Germany -- trivago has now made over 5 billion room rates visible to hoteliers around the world. With its new Rate Insights feature, trivago grants hoteliers access to an unbiased and comprehensive set of data on traveler demand and competitor prices, enabling them to compare room rates from over 250 booking sites as well as official hotel websites on a single dashboard. Through Rate Insights, which is part of the complete metasearch marketing solution trivago Hotel Manager PRO, trivago is empowering hoteliers to establish competitive pricing strategies.trivago Business Intelligence data reveals that independent hotels visible on trivago have on average 8,000 rates online a year. Johannes Thomas, Chief Revenue Officer and Managing Director at trivago, said: "We understood how difficult it is for hoteliers to find, monitor, and analyze competitor room rates across hundreds of booking sites." He added: "We were quick to realize that the price comparison data we provide to travelers is equally valuable for hoteliers. Therefore, we created a rate shopper that gives hoteliers easy and actionable access to this data, as well as data on traveler search volume that reveals fluctuations in demand. No other rate shopper has this combination of data in this amount and with this granularity."Instead of gathering data from just a few booking sites, Rate Insights aggregates rates from over 250 websites and makes it easy for hoteliers to compare them by room type and other variables. It also enables hoteliers to respond quickly to changes in the market and anticipate what upcoming local events can be leveraged to boost RevPAR. Hoteliers overcome the time-consuming challenge of monitoring the market, their competitors' prices, and their own. They know when and by how much to adjust their direct rates and all those listed with OTA partners to stay competitive online."With the Rate Insights feature we're able to see our competitors' prices and position ourselves in the market. And the statistics are beneficial when there are sudden changes in the market and we need to adapt accordingly." Maximilian Kaufmann, Managing Director, Hotel Alte Krone, Kleinwalsertal, AustriaUtilizing data is becoming more and more crucial in making decisions that will lay the foundation for future success. By displaying its rate and traveler demand data on a single dashboard with simple analytics, trivago has made it easier for hoteliers to access, understand, and act on data to increase their competitiveness online.For more information: http://hotelmanager-blog.trivago.com/en-us/rate-insightsAbout trivago Hotel Manager & Rate Insightstrivago is reinventing the way hoteliers connect with travelers online - via trivago Hotel Manager. With 1.4 billion visits per year to 55 localized websites available in 33 languages, trivago is a leading hotel metasearch for travelers around the world. As of June 30, 2017, there are already over 300,000 hoteliers across the globe using the metasearch marketing platform to build a unique hotel profile so they can boost their ranking on trivago and drive direct bookings on their own website. trivago Hotel Manager currently operates in ten languages across 21 localized platforms. Rate Insights is available with trivago Hotel Manager PRO, the full solution that provides hoteliers with additional analytics and promotional tools to help them be more competitive online and stand out in search results.To find out more, visit www.trivago.com/hotelmanager/proAbout trivagoFounded in 2005 and headquartered in Dusseldorf, Germany, trivago is a global hotel search platform focused on reshaping the way travelers search for and compare hotels. trivago's mission is to "be the traveler's first and independent source of information for finding the ideal hotel at the lowest rate." As of September 30, 2016, trivago's global hotel search platform offered access to approximately 1.3 million hotels in over 190 countries. trivago's platform can be accessed globally via 55 localized websites and apps in 33 languages.

New Luxury Hotel, The Ritz-Carlton, Jeddah, Saudi Arabia, Installs the InvoTech RFID Uniform System

InvoTech 25 July 2017
LOS ANGELES, CA -- InvoTech Systems, Inc., a solutions provider for hotels, casinos, and resorts worldwide, announced The Ritz-Carlton, Jeddah implemented its RFID Uniform System to manage uniforms for 600+ person staff. InvoTech has implemented inventory management systems for hundreds of international hotel, casinos, and resorts worldwide. Please click here for more information on InvoTech's uniform, linen, and laundry systems for efficient operations.InvoTech has several Uniform System installations in the Middle-East, but this is the first in Saudi Arabia. The InvoTech Uniform System is used in more than 35 Ritz-Carlton hotels worldwide.The RFID technology allows for multiple uniforms to be processed simultaneously and automatically. The InvoTech Uniform System establishes a perpetual uniform inventory and has extensive reporting capabilities to determine and forecast appropriate uniform purchases. The system manages employee uniform assignments and tracks laundry activity without manually sorting and hand-counting. This provides significant cost saving benefits by eliminating losses, reducing purchases, and lowering laundry bills."The InvoTech on-site installation services were very professional and knowledgeable. The training was on-point and clear. During the implementation and installation, the InvoTech installer made sure that that our staff were very comfortable with the daily processes and the managers understood the reports and benefits.", said Sudhir Gogeneni, Assistant Director of Rooms "The luxury hotel is true to every sense of the word, and the uniforms reflect the same standards. Monitoring the upkeep of the uniforms will ensure that reflection stays true to what The Ritz-Carlton, Jeddah is trying to achieve, which is one of the many benefits our Uniform System provides.", said Oswald Lares, InvoTech Systems, Director of Sales & Marketing.InvoTech's clients include Madison Square Garden, Universal Studios Hollywood and Florida, MGM Resorts International, The Ritz-Carlton, Hyatt Hotels, Marriott, Hilton Hotels, Loews Hotels, Mandarin Oriental, and the Empire State Building. International clients include LEGOLAND Dubai and Japan, Venetian Macau; MGM Macau; MGM Cotai; Park Hyatt Sydney, Australia; Perth Arena, Australia; Four Seasons Hotel Seoul, Korea; Resorts World Sentosa, Singapore; Systematic Laundry, Singapore; Genting Malaysia; and Palace Resorts and Laundry, Mexico.About The Ritz-Carlton, JeddahThe Ritz-Carlton, Jeddah boasts striking architecture and elegantly designed spaces. InvoTech's UHF-RFID Uniform System will manage The Ritz-Carlton, Jeddah inventory for its 600+ employees operating in this 224-room luxury hotel with two restaurants, spa, 20 meeting spaces, conference facilities, press room, ballrooms, and a full array of other amenities.Located along the Al Hamra Corniche and overlooking the Red Sea, the palatial hotel celebrates classical design with Arabic accents featuring Royal Suites that blend the essence of glamour, Saudi heritage and provoke a feeling of Royalty. The hotel experience also offers exceptional dining venues that combine authenticity with regal ambience. As befitting a hotel of such imperial stature, guests are offered a selection of gourmet dining venues, including Reyhana, the signature all-day dining buffet restaurant featuring international favorites; and Karamel lobby lounge for leisurely breakfast, lunch or the signature afternoon tea. For more information on The Ritz-Carlton, Jeddah, please visit www.ritzcarlton.com/jeddah

Good Nite Inn Deploys RoomChecker At Redlands Location

qMetrix Group 21 July 2017
RoomCheckera is an end-to-end quality improvement solution that includes staff assignments, time tracking, performance reporting, guest satisfaction reporting, and issue tracking. Good Nite Inn has also integrated RoomCheckertm with its property management system, which allows it to further streamline its operations while delivering even higher levels of quality and service to its guests.Good Nite Inn is a leading limited service hotel operator in California. With 12 locations across the state, from the rolling hills of Wine Country and the exciting San Francisco Bay Area to a multitude of vibrant destinations in Southern California, Good Nite Inn is where guests want to be."Good Nite Inn has been a valued customer for years," stated Robin Mangold, principal of qMetrix Group. "Their progressive philosophy makes RoomCheckera a great addition to their processes. We are excited to see them expanding the use of RoomCheckera to more of their locations."The data collected on the mobile devices is saved to the Cloud and used to trigger automatic notifications. The RoomCheckera website is available 24/7 and offers a wide array of reporting options with trend reporting and detailed history of all inspections completed. Good Nite Inn regularly analyzes these reports to understand opportunities to further improve the quality of its guest rooms, as well as the efficiency of its operations. According to Nicholas Ho, VP at Good Nite Inn, "RoomChecker gives us a competitive edge by providing us the data we need to continuously evaluate and improve our operations."About Good Nite InnGood Nite Inn is a leading limited-service hotel chain serving the California market. The company currently owns and operates twelve strategically located properties within the state and aims to deliver the best possible guest experience for budget-conscious travelers. For more information please visit www.good-nite.com or contact:Good Nite InnNicholas Ho310-235-2745nick@good-nite.comwww.good-nite.comSource: qMetrix Group

Cendyn joins the Cloud Security Alliance

Cendyntm 20 July 2017
The CSA is a not-for-profit organization with a mission to promote the use of best practices for providing security assurance within Cloud Computing, and to provide education on the uses of Cloud Computing to help secure other forms of computing."We pride ourselves on our continued commitment to data and cloud computing security at Cendyn." said Charles Deyo, CEO & President of Cendyn. "Our clients range from some of the largest groups of hotels in the world, to some of the most bespoke independent, boutique properties, all with different needs for their data. While the data landscape and security needs are continuously changing for every one of our clients, our membership with the CSA is a testament to our dedication to them, no matter who or where they are in the world."Cendyn's membership in the Cloud Security Alliance assures hoteliers that all Cendyn products have the security and credibility required of more than 200 other businesses. This demonstrates their dedication to providing secure technology products through this membership."Cendyn is a cloud-based organization that puts security and data integrity at the heart of what they do," said Jim Reavis, co-founder and CEO of the CSA. "With their extensive experience delivering secure data across the globe, for all their clients, we welcome them and look forward to Cendyn sharing their wealth of insights on data security and deliverability with our membership." About Cloud Security AllianceThe Cloud Security Alliance (CSA) is the world's leading organization dedicated to defining and raising awareness of best practices to help ensure a secure cloud computing environment. CSA harnesses the subject matter expertise of industry practitioners, associations, governments, and its corporate and individual members to offer cloud security-specific research, education, certification, events and products. CSA's activities, knowledge and extensive network benefit the entire community impacted by cloud -- from providers and customers, to governments, entrepreneurs and the assurance industry -- and provide a forum through which diverse parties can work together to create and maintain a trusted cloud ecosystem. CSA operates the most popular cloud security provider certification program, the CSA Security, Trust & Assurance Registry (STAR), a three-tiered provider assurance program of self assessment, 3rd party audit and continuous monitoring. CSA launched the industry's first cloud security user certification in 2010, the Certificate of Cloud Security Knowledge (CCSK), the benchmark for professional competency in cloud computing security. CSA's comprehensive research program works in collaboration with industry, higher education and government on a global basis. CSA research prides itself on vendor neutrality, agility and integrity of results. CSA has a presence in every continent except Antarctica. With our own offices, partnerships, member organizations and chapters, there are always CSA experts near you. CSA holds dozens of high quality educational events around the world and online. Please check out our events page for more information.About CendynCendyn is a cloud-based software and services provider that develops integrated technology platforms for driving sales and marketing performance in the travel and hospitality industry. The Cendyn Hospitality Cloud offers the most complete set of innovative software and services in the industry, covering hotel marketing, guest engagement, group sales, and event management. With offices in Boca Raton, Atlanta, Boston, San Diego, Toronto, Whistler, London and Singapore, Cendyn proudly serves more than 30,000 clients in 143 countries with enterprise spend levels in excess of $1 billion. For more information on Cendyn, visit www.cendyn.com.

ALICE Continues Its Growth with Announcement of New Senior Sales Executive for the Southeast Region

ALICE 20 July 2017
New York, NY -- ALICE, the operations platform powering the world's best hotels, welcomes hotel technology sales veteran Adam Fractenberg as Senior Sales Executive for the Southeast region.Adam is an experienced hospitality technology sales executive, with a strong track record in many online solutions including CRM, Website Design, Interactive Marketing, Booking Engine, eProposal, Loyalty, Text Marketing, Business Intelligence, Email Marketing, Social Media, Interfacing, and Customer Surveys. He was most recently Director of Sales for North America, Canada, and the Caribbean at TravelClick, where he spearheaded business development for new sales and client retention. He was previously Director of Strategic Sales with Knowland Group, a provider of SaaS solutions for group data and lead generation products and services to the hospitality industry. Adam has also held senior positions in sales and marketing at Cendyn and Open Hospitality. He began his hospitality technology career at Orbitz/Lodging.com, formerly a Cendant company, where he served in several roles, including Director of Strategic Accounts, helping grow the company's annual sales from $18 million to $450 million. A graduate of Michigan State University, where he received a Bachelor's degree in Journalism, Adam also worked on student radio and TV. In addition, Adam moonlights as a professional statistician, working with the NHL, NFL, MLB, NBA, and college sporting events.Adam's hiring occurs as ALICE continues to identify hospitality veterans to help grow their brand and take it to market. Hundreds of hotels across and country and around the world have chosen ALICE for the transformative effect joining all hotel staff departments onto a single platform has for improved task management and employee communication. ALICE's guest engagement toolset is also helping its clients deliver exceptional service with cutting-edge innovations like guest-to-staff texting."Adam is a great fit for ALICE," says Wendy Zapach, ALICE's Director of Sales, North America. His extensive background in the hospitality technology space, combined with his specialization in CRM and guest engagement, align with where we are innovating. One thing we're particularly excited about is Adam's depth of relationships in the industry. We feel like his recent attendance with us at HITEC was a reunion of friends and colleagues."

StayNTouch Releases Eye-Opening Infographic: Keeping Up With Hotel Guest Expectations

StayNTouch Inc. 19 July 2017
StayNTouch(r), the leading innovator in mobile technology and Property Management Systems (PMS) for hotels and lodging, today announced the release of their most inspiring infographic yet - titled Keeping Up With Hotel Guest Expectations. This infographic lays out the trend lines and data points that tell a story about the changing dynamics of guest expectations and how technology has become an essential tool in today's hotel market.To satisfy this enormous appetite for technology, hotel companies of all sizes must be relentless in their efforts to improve experiences at every touchpoint. In fact, two thirds of consumers (68%) say it is somewhat or very important that companies they interact with are seen as a technology leader (Salesforce Mobile Behavior Report 2015) and according to Phocuswright, 64% t of U.S. hotel guests said it is "very or extremely important" for hotels to continue investing in technology to enhance the guest experience. And with the rising mobile adoption, hotel engagement and messaging needs to reach guests on the mobile platforms where they're spending their time.Highlights of the infographic include:The unstoppable rise of mobileImpact of social media and guest reviewsExpectations for messaging, notifications and chatRevenue and service potential of personalized offersWith guest expectations higher than ever due to technology, the pressure is on for hotels to keep up with tech-savvy, always-on consumers--or risk getting trampled by the competition. Hotel brands investing in the latest technologies that enable customization, social engagement and on-the-go access through mobile devices will be able to increase market share, drive more onsite spend and foster good reviews that keep guests coming back.To download the Keeping Up With Hotel Guest Expectations infographic, please click here or visit http://go.stayntouch.com/KeepingupwithHotelGuesttechExpectations_ContentLandingpage.html

A New Solution for Hotel Revenue Managers

Xotels 19 July 2017
There are three main phases a revenue manager needs to go through daily, collecting and aggregating data, analyzing this data to forecast demand as well as performance and finally action the analysis resultsXotels handles the revenue management of over 60 hotels. In our experience, much of a revenue manager's time has always been spent on the tedious collection and aggregation of data and then building the forecast demand and performance. Very little time is usually left to really analyze in-depth this data once collected and aggregated. The only solutions out there to assist you in taking care of these time-consuming tasks are so expensive that it is impossible to purchase them unless you are a global chain.That is why we have developed a new revenue management technology, called HotelScienz. Based on decades of combined revenue management and distribution experience, we created an easy to use hotel revenue management software. It is an affordable demand based system built on best hotel industry practices.The system provides all you need including:Performance dashboard with KPI'sDaily Pick-Up ReportsPast, current and future Performance DataYield algorithms to Highlight Demand TrendsPricing RecommendationDemand ForecastingIntegrated Competitor Rate ShopsOptional Integrated Channel managerRevenue managers save time in daily operations and analysis by using HotelScienz, so they can focus on strategic yield opportunities and grow overall RevPar. Other stakeholders like general managers, asset managers and hotel owners are provided with crucial reporting to gain instant insight into the performance of their hotel portfolio.For more info, go to: www.xotels.com

Duetto Brings Revenue Strategy Solutions to Outrigger Hotels and Resorts

Duetto 19 July 2017
San Francisco -- Duetto, the market leader in hotel profit optimization technology, announced today that it has partnered with Outrigger Enterprises Group to implement its cloud-based Revenue Strategy solutions at seven Outrigger hotels, totaling close to 2,800 rooms. The agreement will enable Outrigger hotels to fully optimize revenue and easily analyze company-wide performance with Duetto's GameChanger and ScoreBoard applications."We are very happy to announce this partnership with Outrigger Enterprises Group," said Duetto CEO Patrick Bosworth. "In today's fast-paced and complex marketplace, Duetto's cloud-based Revenue Strategy solutions provide the ability to manage distribution complexity, optimize business mix and ultimately increase revenue. We are excited to partner with a forward-thinking company like Outrigger."By adopting Open Pricing, the core element of Duetto's GameChanger application, Outrigger will now be able yield rates more rapidly and with greater flexibility, drawing on web shopping regrets and denials data to better measure price sensitivity. ScoreBoard, the Revenue Intelligence application, will enable Outrigger to compile and centralize up-to-the-minute reports on performance and forecasts, display advanced data visualizations, and deliver actionable insights across the entire company with one click."We partnered with Duetto to optimize our revenue and business mix, allowing us to compete even more effectively in a highly competitive market," said Paul Richardson, Chief Operating Officer at Outrigger Enterprises Group. "It was important for us to partner with a company that has expansive hotel Revenue Strategy experience and one that positions us for the future. Open Pricing will allow us to get the optimal price to our customers, while ScoreBoard will provide big-picture insights across the entire portfolio."Duetto partners with many of the leading hotels and casino brands around the world. Nearly 2,000 hotels and casinos in more than 60 countries have partnered to use Duetto's applications, including GameChanger and ScoreBoard.About Duetto Duetto delivers the most powerful Revenue Strategy solutions to the world's leading hotels and casinos, allowing them to better manage pricing, revenue and business-mix decisions with superior, actionable data.The unique combination of hospitality experience and technology leadership enables Duetto to provide new insights on pricing and demand as a true cloud-based software-as-a-service. With Revenue Strategy and Revenue Intelligence applications that address the challenges of today's hospitality industry, Duetto helps hotels and casinos optimize profits and guest loyalty.Thanks to rapid marketplace adoption, Duetto is expanding in key markets throughout the Americas, Europe and Asia. Nearly 2,000 hotel and casino properties in more than 60 countries have partnered to use Duetto's Revenue Strategy and Revenue Intelligence applications. ABOUT OUTRIGGER HOTELS AND RESORTSOutrigger Hotels and Resorts is a privately held leisure lodging, retail and hospitality company with corporate offices in Hawaii and operating globally in the Asia-Pacific, Oceania and Indian Ocean regions. From its Outrigger Signature Experiences to its Outrigger DISCOVERY loyalty program, the values-based company invites guests to escape ordinary with exceptional hospitality and authentic cultural experiences, incorporating local traditions and customs at each of its properties worldwide. Founded in 1947, Outrigger has grown into a highly successful, multi-branded portfolio of hotels, condominiums and vacation resort properties, including Outrigger(r) Resorts, OHANA Hotels by Outrigger(r), Hawaii Vacation Condos by Outrigger(r), Embassy Suites(r), Holiday Inn(r), Best Western(r), Wyndham Vacation Ownership(r) and Hilton Grand VacationsTM. Outrigger currently operates and/or has under development 37 properties with approximately 6,500 rooms located in Hawaii (Oahu, Maui, Kauai, Hawaii Island), Guam, Fiji, Thailand, Mauritius, and the Maldives. Find Outrigger at: www.outrigger.com or visit @OutriggerResorts on Facebook, Instagram and Twitter.###

Sam 2.0: Travel-Intelligent "Chatbot" Delivers New Live Chat, Expertise & Services to Travelers

FCM 19 July 2017
New York, NY -- Last July at GBTA clients of FCM met Sam, a travel-intelligent "chatbot" with the expertise of a skilled consultant that delivers invaluable assistance to business travelers' fingertips in the form of an app. One year later, Sam has matured; now Sam 2.0 is available in an android version and to clients of multiple Flight Centre Travel Group brands in the USA, including Corporate Traveler and Campus Travel. Originally launched within the FCM 360 suite of products, Sam, short for "Smart Assistant for Mobile," is available at all times: pre-, during, and post-trip. Later next month, for the first time ever, a live chat integration will be launched within the app, enabling clients to speak with an agent in seconds. Additional enhancements to the updated app that will assist travelers before, during and after the trip include:City guides to 60-plus destinations: More than just a city overview these guides have local maps, all modes of available transportation, helpful hints (how to tip, public Wi-Fi, what converter/plug to use, etc.). There are medical resources and emergency contacts (it's not 911 everywhere), cost of living differences between hometown and current destination (for coffee, a beer, a burger), top three attractions and restaurants and much more.Departure gate and baggage claim information: No searching for screens or straining to hear announcements needed.Improved geo-location directions: Travelers can get around with ease with detailed, accurate instructions in cities they are unfamiliar with.Designed to simplify life for corporate travelers, the anticipatory, travel-savvy "chatbot" will assist with all aspects of travel - itineraries, gate changes, driving directions, weather, restaurant recommendations and reservations. Because no man (or app) is an island, the "call or SMS my consultant" option gets you to a live FCM, Corporate Traveler or Campus Travel consultant 24 hours a day for live assistance on the go.Sam 2.0 is highly interactive and speaks to clients how and on which chat platform they prefer. With the ability to communicate across numerous supported platforms (Facebook Messenger, SMS and more), Sam picks up on cues, such as travel patterns and preferences, and updates travelers accordingly. For example, if it is your first time in a particular city, you will receive more information and recommendations than if it was a standing monthly trip. With rules and settings that can be customized to fit a company's travel guidelines, Sam will, for example, send a reminder to use taxis over other transportation options if company policy so dictates. Sam can send a prompt to submit a lunch receipt thanks to the integration with Certify, an industry-leading travel and expense management solution. Sam is also integrated with Lyft, a national ride sharing service, to easily help travelers book rides.FCM's largest clients put the app to the test with its most frequent travelers challenge Sam to be sure it was smart and anticipatory, without crossing the line and being intrusive with an abundance of notifications. The feedback has been extremely positive, hence the rollout to Corporate Traveler and Campus Travel now.There is a self-booking option that is shaped by corporate travel guidelines and preferred supplier plans. Built with speed in mind, the entire process from search to booking can be completed in less than 10 touches (contract-specific option, not available to all).Other features of Sam include:User-specific customizable profiles that allow for anticipatory, savvy service deliveryInformation-rich itineraries presented in chronological orderGate and flight change notificationsFlight/Trip Change & Cancellation OptionsDestination-specific weather updatesCar rentalOption to speak with an FCM consultant with the touch of a button (SMS option to connect to consultant also available)Communication across multiple platformsLyft capabilities for ride sharing (company-configurable, and can be enabled or disabled upon request)Expense management with Certify integration; Sam's savvy comes into play here as it knows the context of the trip and can prompt to photograph receipt and launch your camera app automatically.Driving directionsRestaurant recommendationsSam is live in the US iTunes App Store (search "FCM") for Apple devices and is also available for Android devices. For more and to download the app visit:http://www.us.fcm.travel/samhttp://www.corporatetraveler.us/samhttp://www.campustravelusa.com/samMedia Contact: Carla Caccavale Reynolds, 914-673-0729, CarlaCaccavalePR@gmail.com

Revenue management to become profit management finds report

EyeforTravel 19 July 2017
Revenue management is changing to become a more all-encompassing discipline according to EyeforTravel's new Aggregating Data Streams for More Effective Revenue Management report, with 71% of managers believing that the discipline should be recognized as profit management.The report, which is free to download now, notes that a focus on profit will be key in the years to come, with the industry moving emphasis away from the traditional measures of success of Revenue Per Available Room (RevPAR) and Total Revenue Per Available Room (TRevPAR). Instead, the industry will look at guests in the round and consider the total profitability each can bring and aim to maximize this. The key metric the industry will use in the future Gross Operating Profit Per Available Room (GOPPAR) according to the report, which also notes that Cornell University found GOPPAR is now considered the most important benchmark for the future.Therefore, revenue managers will need to consider all revenue streams and also have a better understanding and inclusion of cost factors than they have in the past. Alongside traditional operating costs of the hotel, revenue managers will need to calculate and include their distribution costs, which the report also found to be a key area of concern for revenue managers.In order to achieve this revenue managers will need to increase their skillsets and also obtain better technology according to the report. It found that 71% of revenue managers felt that they didn't yet have the tools to do their jobs effectively, making technology investment a major area for scrutiny in the next five years.Many of those featured in the report noted technology and automation is needed so that they could free up time to be spent on more important tasks, moving away from data collection and setting restrictions to working on overall strategy, coordination with other departments and guest experiences. This latter element is noted as being key in the report, particularly as guest reviews can have a direct effect on the property's profitability.Click here to download the research now and get the full report, including:The effect of competitors on pricing, how to account for them and what strategies to take to get a competitive edge.Understanding and constructing predictive analytics.Understanding the costs of a business's channel mix and how to win direct bookings.The state of the industry's approach to ancillary revenues.The key metrics every revenue manager should be working toward.The future of a revenue manager's role and the skills they will require.

Booking Ninjas Launches New Property Management System

Booking Ninjas 19 July 2017
The Booking Ninjas PMS system takes the guesswork out of tasks like analyzing your guest data, improving your overall guest experiences, and making everything move faster which greatly benefit hospitality business owners and management companies. Now our clients can save time on repetitive and boring tasks and focus on more important matters like building a better business model, acquiring new hotels or engaging new and your existing customer base. This enterprise application saves you the headaches of overthinking any particular task and provides you the power to multi-task easily handling all aspects of running your business. Bruce Lee once said, "If you spend too much time thinking about a thing, you'll never get it done."Booking Ninjas will prevent you from over thinking about what to do next or how to do it, by helping you realize everything you could ever imagine or dream of in a matter of days. Some of our popular integrations available now include:(website) booking systemsfinancial integrationsticketing systemsintegration with phone systemshousekeeping managementchannel managersPOS (point-of-sale) systemsCustom development and other integrations are also available for our clients and are designed to accommodate your unique business procedures. You now have the option to provide new types of capabilities for your company so you can innovate and automate routine procedures with your guests and employees. Our application features automatic upgrades and constant updates that are pushed through routinely so that you always have access to the newest features and capabilities for your business all the time.Booking Ninjas customizes and improves the quality of guest services today and improves staff productivity with its streamlined property management and hospitality operations.Business owners can run their company a lot more simply and much more effective with the Booking Ninjas while increasing your revenue and have more time to spend for other things that matter most.See our process here- http://www.bookingninjas.com/buying-process

Local Measure Helps Canada's Group Germain Hotels Double Guest Interaction, Personalize Service, And Cut Response Rates During Stays

Local Measure 18 July 2017
New York and Montreal -- Social Intelligence provider Local Measure has helped one of Canada's premier luxury hotel groups double guest interaction during their stays on property and cut response times by more than 80% in less than six months, through the company's proprietary social intelligence platform.For Group Germain Hotels, the impact has been significant as the company builds its capacity for delivering best in class experiences by focusing on each guest's personal preferences and delivering service that consistently surprises and delights.Clarah Germain, who heads social media and content, said, "We are delighted to partner with Local Measure, whose platform enables us to merge local content, social media and mobile technology to reach our guests as they have never been reached before - directly and during their stay, allowing teams to provide even more personalized service and engaging with them in person as well as online.She concluded, "As a result of our collaboration, we have been able to cut guest service response time dramatically, further increase our level of guest interaction, and provide an even more uniquely personalized level of service - all thanks to our online program. Local Measure provides a tool that aligns perfectly with our mission of exceeding our guests' expectations - and we look forward to even better results in the months ahead."Headquartered in Australia, with offices in Singapore, Dubai, London, Miami and Los Angeles, Local Measure has proprietary technology that allows brands and businesses to deliver exceptional service to their customers, engage with them in real-time and build out rich customer profiles on their preferences. It now partners with hotels in more than 500 cities worldwide, including some of the world's most visible and respected brands.Local Measure's CEO and Founder, Jonathan Barouch, said, " We are pleased to share some of the results of our partnership with Group Germain Hotels, whose properties already set new standards of warmth, style and personalized service across Canada. Utilizing our social intelligence platform, properties have been able to take this personalization to a new level, building loyalty and increasing guest satisfaction where it counts - during a guest's stay on property. We look forward to sharing more success stories with the hotel industry as our growth continues."For more detailed information on the Group Germain Hotel's success with Local Measure, please visit https://www.localmeasure.com/resources/case-studies/solution/groupe-germain-hotelsAbout Local MeasureLocal Measure is the leading customer intelligence platform in the tourism and hospitality sectors. Local Measure's clients include many of the world's largest tourism and hospitality brands. The company merges local content, social media and mobile technology, to provide customers with live access to operationalize customer data, rich content and analytics at a local level. For more information about Local Measure, visit our website and follow us on Instagram and Facebook.About Group Germain HotelsGroup Germain Hotels is a family-run business that owns and operates Le Germain Hotels and Alt Hotels across Canada. Ranked as one of Canada's 50 Best Managed Companies, Group Germain Hotels is renowned for impeccable warmth and style at its hotels. Since opening their first property in 1998, the 1,000 staff members of Group Germain Hotels have welcomed guests totalling nearly 4 million rooms nights. Visit www.groupegermain.com.Contact:Michael Frenkel, MFC PR -Michael@mfcpr.com/201-317-705

Springer-Miller Partners with OpenKey

PAR Springer-Miller 18 July 2017
Springer-Miller Systems (SMS), the leading provider of guest-centric hospitality management systems, today announced its integration with OpenKey, the industry standard for universal mobile key technology in hotels.Properties within Springer-Miller's SMS|Host property management system portfolio will have upgraded access to OpenKey's robust technology solution revolutionizing the hotel guest experience by adding practicality and convenience. The award-winning OpenKey app enables hotel staff to control guest room access remotely and allows guests the ability to use their smartphone for mobile entry to their room.The fully-integrated SMS|Host Hospitality Management System provides core property management tools as well as Point-of-Sale, Owner Management, Online Booking and other key functionality for today's hospitality industry. In addition, SMS|Host interfaces with leading industry systems such as OpenKey to ensure a seamless operating environment for hotels and resorts and the tools to power impeccable guest-centric service."We want our customers to provide an impeccable hospitality experience for their guests by embracing the technology we use every day," said Rob Selwah, President of Springer-Miller Systems. "We're delighted to incorporate the next generation OpenKey experience for our valued customers."The Springer-Miller management system seamlessly interfaces with the OpenKey Front Desk platform allowing reservation information to automatically populate into the hotel receptionist portal, decreasing check-in time and improving overall guest experience."We are thrilled about our partnership with Springer-Miller," said TJ Person, CEO of OpenKey. "Our mutual goal is to grow the integration over time to continue providing SMS customers the most simple, secure mobile key experience while improving guest satisfaction."About OpenKeyFounded in 2014, OpenKey is reinventing the hospitality experience through its mobile access solution. The OpenKey app is the industry standard for universal mobile key technology and works with the majority of digital hotel locks. Hotels and their guests benefit from OpenKey's platform providing efficiency, convenience and cost savings. OpenKey is a privately held company located in Plano, Texas. The company has been funded by several of the largest hotel ownership and management companies in the world. The app is available for both iOS and Android devices. For more information, please visit www.openkey.co.About Springer-Miller SystemsSpringer-Miller Systems provides premier software solutions for the finest hotels, resorts and spas worldwide. Springer-Miller Systems offers the SMS|Host Hospitality Management System, the truly guest-centric and fully-integrated property management system, and SpaSoft(r), a dynamic activities management and scheduling software solution for luxury spas. Visit www.springermiller.com for more information.

SnapShot and StayNTouch Partner to Provide Hotels Across the US with a Smarter Analytics Tool

Snapshot GmbH 18 July 2017
Berlin, Germany -- SnapShot, leading provider of fully integrated applications and analytics for the hospitality industry, announced today that it has joined forces with the American hotel property management systems company, StayNTouch. Through this partnership, StayNTouch customers will have complimentary access to SnapShot's trademark Analytics dashboard, which provides hoteliers with in-depth insight into their properties' happenings, on and offline.SnapShot Analytics aggregates pricing, benchmarking and PMS data, as well as TripAdvisor reviews, social media statistics, and Google Analytics, all of which appear on a single, easy-to-use dashboard. Information is updated daily, so hotel managers always have access to the latest data regarding their properties.Furthermore, StayNTouch customers will be able to take advantage of the other applications in the recently released SnapShot Marketplace, a fleet of tools which are fully integrated to each partner PMS's data, so that hoteliers can start using the apps immediately. SnapShot Marketplace tools, designed specifically for the hospitality industry, cater to hoteliers managing single- and multi-property businesses.SnapShot and StayNTouch have been working together over the last few months to help educate hoteliers on how to make the most of the technology available to them. In April, the companies joined Travel Tripper in hosting a webinar on building the perfect hotel tech stack."It has been a pleasure working with StayNTouch, helping hoteliers to better understand the data they have in front of them on a daily basis," said Clive Wood, SnapShot's Vice President of Business Development for the East Coast. "We look forward now to equipping StayNTouch's clients with the tools they need to make better, quicker, and smarter business decisions," Wood continued."The successful hoteliers in today's ultra-competitive hospitality marketplace are looking to understand their customer better in order to provide a differentiated guest experience from pre-purchase to check-out," said, Jos Schaap, CEO and Founder of StayNTouch. "With SnapShot's powerful toolset integrated with their StayNTouch PMS, these hoteliers can now make decisions and take action quickly and effectively."If you are a StayNTouch customer, activate your SnapShot Analytics dashboard here. To find out more about Analytics and Marketplace, visit the SnapShot website.About StayNTouchStayNTouch is a "Software as a Service" hotel property management systems (PMS) company focused on developing solutions that help hotels raise service levels, drive revenues, reduce costs, and ultimately change the way hotels can captivate their guests. Developed with mobility in mind, the pioneering platform enables hotels to create long lasting relationships with their guests by delivering personalized service levels that today's guests require.StayNTouch operates on tablets and smartphones, empowering hotel employees to go above and beyond in exceeding guest expectations at every touch point. Powering over 75,000 rooms globally, our game-changing solution frees hotels from the constraints of legacy or premise systems, dramatically streamlines operations, increases margins, and revolutionizes how front-line staff connect with guests.StayNTouch is a trusted partner to many of the most forward thinking hotels, resorts, casinos and chains in the industry, including Yotel, Zoku Amsterdam, Valencia Hotels, The Freehand Hotels, Modus Hotels and the Fontainebleau Miami Beach. For more information, visit www.stayntouch.com.

Hotels make strides measuring ancillary revenues finds report

EyeforTravel 18 July 2017
As part of the report revenue managers were asked in both 2014 and 2017 "which of the following ancillary revenues can your revenue management system account for?" The findings show that in every single ancillary stream category measurement has risen and the number who reported that their system could not account for any ancillary revenues fell from 22.8% to 16.7%.In 2014, food and beverage was the most measured type of ancillary revenue but that has now been overtaken by room and service upgrades, at 43.8% of respondents, and Meetings, Incentives, Conferences & Exhibitions (MICE) at 45.8%. In both categories the percentage of systems measuring revenues increased by more than 10%. Even more dramatically, the measurement of tours, experiences and packages more than doubled, pointing to this revenue stream being recognized by hotel management as an important revenue stream and service for customers.Overall, every revenue stream was now being measured by revenue management systems to a greater degree than in 2014. The percentage of managers who reported that their system could not account for any of the revenue streams we asked about also fell from 22.8% to 16.7% of respondents, demonstrating substantial progress in monitoring and quantifying ancillary revenues.However, there was no type of ancillary reported as being measured by more than 50% of respondents, pointing to there still being some way to go."It is encouraging that progress is being made but we would probably have expected it to be slightly faster than what we have found," said Alex Hadwick, Head of Research at EyeforTravel. "We also asked revenue managers whether they felt they had the tools to do the job effectively and 71% said they did not, so it seems there are still technical and investment roadblocks. Removing these will be vital to hotels achieving their full potential revenue potential."Click here to download the research now and get the full report, including:The effect of competitors on pricing, how to account for them and what strategies to take to get a competitive edge.Understanding and constructing predictive analytics.Understanding the costs of a business's channel mix and how to win direct bookings.The state of the industry's approach to ancillary revenues.The key metrics every revenue manager should be working toward.The future of a revenue manager's role and the skills they will require.

Bizly Announces AI-Powered Messaging for Small Meetings - Liberating Meeting Planners and the Hospitality Industry from the RFP Process

Bizly 18 July 2017
NEW YORK -- Bizly, a next generation platform for booking and managing small meetings, today unveiled a new Artificial Intelligence (AI)-powered Message Center designed to quickly and easily customize the requirements of any type of event and remove the need for a traditional RFP process. This comes at a time when RFPs are facing rapidly declining response rates given the epidemic of "ghost RFPs" in the hospitality industry.In the past two months, Bizly has added several new Fortune 100 customers to its list of early adopters, including a large pharmaceutical company, a top 10 U.S. manufacturer, a consumer products leader, and one of the world's largest software companies. Bizly also received the Innovation Award at the ibtm America Conference, which recognizes companies' abilities to provide technology solutions that address the latest trends and challenges within the meetings and events industry.Bizly caters to an economy in which workforce mobility is at an all-time high, increasing the frequency and importance of smaller face-to-face meetings. Small meetings now equate to two-thirds of all annual meeting and event spend for companies. Bizly gives "hidden" meeting planners, marketing teams, and company administrators a platform to book small meetings efficiently and effectively while abiding by the pre-set spending and compliance parameters established by their respective organizations.Bizly provides access to thousands of hand-picked and exclusive hotel, restaurant and activity-based event spaces in the top 50 U.S. metropolitan markets. Users can search through curated, detailed content on event spaces, which is traditionally hidden behind an RFP process, and can either book small spaces instantly or use Bizly's Message Center to chat directly with venues and book complex custom events, revolutionizing the small meeting booking experience.Bizly founder and CEO Ron Shah said, "Bizly liberates anyone who's booking a small meeting by eliminating the need for a lengthy and overly complicated RFP or manual process, which may involve countless internet searches, phone calls, emails, and contracts. Most small meetings require customization, and our artificial intelligence-powered Message Center allows users to communicate directly with venues, book a custom event, add sleeping rooms, negotiate, and complete the transaction - all without leaving the chat. The AI technology imbedded within our Message Center gets smarter over time, learning and automating user preferences, corporate negotiated rates, approval and legal requirements, and other workflow needs for our enterprise customers. ""Having easy access to productive meeting space is now mission critical for companies," Shah added. "Small meetings have been painful to book on the front end, with costs nearly impossible to manage on the back end. Bizly was created to give users the consumer-type booking experience for small meetings they've come to expect in other areas of travel, while delivering an enterprise solution to capture meetings spending and control expenses."To learn more about Bizly, please visit https://www.bizly.com/.About BizlyBizly is a next generation platform for booking and managing small meetings and events. Bizly provides a seamless booking experience, access to thousands of exclusive hotel, restaurant and hospitality event spaces for meeting venues and transparency around pricing. Users can chat directly with venues and book complex custom events in minutes, without the traditional RFP process. To learn more about Bizly please visit https://www.bizly.com/.

Award-Winning Colorado Resort Gets A Concierge Technology Upgrade

ALICE 18 July 2017
New York, NY -- Colorado destination Gateway Canyons Resort & Spa has selected ALICE's concierge technology, ALICE Concierge, to help the resort's concierge team manage guest activities at the 6,000 acre property, which is part of the Noble House Hotels & Resorts collection.Scheduling activities for resort guests is no small feat. As one journalist noted in a recent Forbes article, "If you stand at the epicenter of Gateway Canyons Resort, it's a fair statement that there's more to do within a six-mile radius than any other hotel in the American West."And it's up to the resort's concierge to make sure guests take advantage of everything Gateway Canyons has to offer, which includes luxury car rentals, a helicopter pad for air tours, a skeet shooting range, a secluded ranch catering to horseback riding, spa, luxurious pools, restaurants, tours and excursions with the resort's curator of curiosity, a full-service adventure center offering mountain bikes, UTV tours, laser tag and archery, and the Gateway Canyons Auto Museum (housing one of the most valuable classic car collections in the United States). The self-described "world's first and only discovery resort" (owner John Hendricks is the founder and former Chairman of global media company Discovery Communications), Gateway Canyons is also one of the only locations in the world where Precambrian rock is still visible to the human eye, and just steps away from one of the highest concentrations of dinosaur fossils on the planet.Until a year ago, the resort's front desk staff organized activities for guests, in addition to performing all the other responsibilities of their role. As the profile of the resort has risen since opening in 2005 - recent accolades include being named #1 "Top Resort Hotel in the West" in the Travel + Leisure 2016 World's Best Awards, as well as #5 "Best Hotels in the U.S." and #16 "Best Hotels in the World" - it became necessary to create a concierge team, dedicated to creating unique and personalized itineraries for resort guests. This concierge team, like the front desk staff before them, used Outlook to schedule activities, but it soon became evident they'd need a dedicated concierge tool to make it easier to coordinate their work and elevate the level of service they could offer their guests.With ALICE's robust concierge toolset, which includes features like a local vendor database, package and luggage tracking, reminders and alerts, and branded confirmation letters, maps, and itineraries, Gateway Canyons' concierge are now better able to coordinate work between themselves, as well as create detailed and customized plans for guests. ALICE is also helping other departments have more insight to the work of the concierge as well as assist guests off-hours, since authorized staff can easily log into ALICE whenever the concierge aren't on-property or nearby, and print out itineraries for guests or answer activity-related questions.Mandy Guldner, Director of Lodging, says ALICE has helped the concierge team with efficiency, communication, and professionalism. "We needed something more suited to the job of concierge than Outlook, which wouldn't let us print guest itineraries or collaborate on work, and we found a great solution with ALICE. Now, we're able to create detailed guest profiles by recording guest preferences and activities. This helps us curate more tailored guest activities, strengthen our relationship with guests, and forecast our needs for next season."About Gateway Canyons Resort & SpaLocated in the spectacular red rock canyons of western Colorado, Gateway Canyons Resort & Spa caters to the most discerning traveler with 72 luxury guest rooms and suites, including 14 newly-completed casitas. The resort delights guests with savory dining options at Entrada Restaurant, wellness-focused treatments at The Spa at Gateway Canyons, canyon air tours and trips aboard a luxury helicopter, privileged access to more than 100 years of automotive history and design at the Gateway Canyons Auto Museum, and a variety of self-selected experiential activities offered through the on-site Adventure Center and Driven Experiences programs. Built by John Hendricks, founder and former chairman of the Discovery Channel and Discovery Communications, Gateway Canyons Resort & Spa is dedicated to nurturing curious minds and spirits through lifelong learning programs and adventures within an inspiring natural environment. For more information, please call Gateway Canyons Resort & Spa at 1-866-671-4733 or visit www.gatewaycanyons.com.About Noble House Hotels & ResortsA privately held company for more than 30 years, Noble House Hotels & Resorts, Ltd. was founded in 1979 by owner Patrick R. Colee as a commercial property development group, transitioning in 1994 to a hotel ownership management company. Headquartered in Seattle, Wash., the corporation owns and manages an upscale portfolio of 15 distinct and visually captivating properties spanning the U.S. From the historic passenger Napa Valley Wine Train, to luxury resorts in Seattle, Wash. Jackson Hole, Wyo. and the Florida Keys, each property maximizes and showcases its physical setting. Noble House is continuously growing, operating 43 hotel restaurants, bars and lounges, showcasing local culture and inspiration from local surroundings. With a philosophy that emphasizes "location, distinction and soul," Noble House Hotels & Resorts exemplifies individuality, dedicating itself to creating and managing exceptional properties that contribute to their communities, staying true to local history, culture and ambiance.For more information, visit www.NobleHouseHotels.com or call Noble House Hotels & Resorts at 877.NOBLE.TRIP.ABOUT ALICE: By joining all of your hotel departments with a single operations platform for internal communication and task management, ALICE helps your staff act as a team to provide consistently excellent service. ALICE's main product - ALICE Suite - brings together your front office, concierge, housekeeping, and maintenance teams, and connects your guests to your hotel with our app and SMS tools. The ALICE platform is also available as specialized software and mobile applications for your staff (ALICE Staff), your concierge (ALICE Concierge) and your guests (ALICE Guest). Each module can be integrated with your PMS, POS, and third party management systems. ALICE's partners include 3-5 star independent and managed hotels, hotel groups, residential condominiums, serviced apartments, vacation rental companies, and concierge companies looking to provide exceptional service through mobile staff technology and guest communication channels. Third-party service providers also leverage the ALICE API. ALICE was founded in 2013 by Justin Effron, Alex Shashou, and Dmitry Koltunov, and has raised $13.5M to date.

Revenue Strategy Forum Hong Kong Prepares Hoteliers for the Next Wave of Challenges

Duetto 17 July 2017
Hong Kong -- The smartest minds in hotel revenue management will convene 11 October for the third annual Revenue Strategy Forum (RSF) Hong Kong, to discuss ways hotels can optimize their pricing and distribution in the face of an increasingly dynamic marketplace and new industry challenges. Hotel ICON will host the daylong conference, which will feature insights from leading hospitality executives and the founders of co-host Duetto.Third Year for RSF ConferenceIn an era of rapid change with new players and intermediaries, it's critical that all hotel stakeholders -- GMs, DORMs, sales and marketing leaders, owners and asset managers -- have the right revenue strategies in place to tackle distribution complexities. The third annual RSF, sponsored by Duetto and Hotel ICON, is a gathering of thought leaders designed to help hotels implement holistic strategies to achieve top- and bottom-line growth."Entering its third year in Asia, RSF has quickly become a critical program to generate new ideas and approaches to shape the future of hospitality," said Patrick Bosworth, co-founder and CEO of Duetto. "We are excited to expand this forum to bring even more innovation forward and develop new revenue strategies alongside hotel owners, asset managers and brands."EVENT HIGHLIGHTSGENERAL SESSION: Making Marketing a Bigger Part of Your Revenue Strategy How can hotel marketers become a bigger part of the machine that drives revenue and profits and earn a seat at the table with their peers? Hear from experts on what metrics should matter most and innovative ways to drive greater results that align with the company's Revenue Strategy.GENERAL SESSION: China Market Outlook With continual increasing outbound travel by Chinese consumers, what are the current distribution and technology gaps hotels need to bridge and what are some upcoming trends that hotels need to know?GENERAL SESSION: The Future of Hotel TechnologyRather than bolting on more solutions to an already fragile ecosystem, innovative hotel companies are beginning to rethink their tech stack and are looking for ways to integrate multiple systems in a modern cloud architecture to better personalize offers and experiences for guests."An innovation thought leader in hospitality management, Hotel ICON is committed to innovating the hotel industry developing the next generation of hotel leaders in Asia, which is why we look forward to hosting the third Revenue Strategy Forum this year," said Richard Hatter, General Manager of Hotel ICON.A runner-up in the 2013 United Nation's World Tourism Organisation Ulysses Award for Innovation in Enterprises, Hotel ICON is known for being both sustainable and profitable as well as showing great commitment to innovating integrated teaching, learning and research in the hospitality industry."The hotel market in Asia will continue to change, as will the landscape for distribution and technology, especially as we take control and shape technology to fit our needs, large and small," Hatter said. "Even as the competition in this space intensifies, the sharing of best practices and new ideas among hoteliers and strategists is more important than ever."Registration (hotlink - http://www.rsfhongkong.com) is now open. Early-bird pricing is $199 until 1 September, $299 after.About Duetto:With cloud-based applications that address hospitality's increasing complexity in distribution and technology, Duetto provides powerful Revenue Strategy solutions to optimize profit and guest loyalty. Its GameChanger and ScoreBoard apps deliver key insights into pricing and consumer demand for hotels and casinos.Duetto's applications leverage forward-looking and consumer-centric data sets, such as web shopping regrets and denials. This helps hoteliers better understand a property's unconstrained demand and tailor a pricing strategy for optimal revenue and profit.The company's Open Pricing philosophy enables users to yield every booking date, room type, customer segment or booking channel independently according to demand for each, without ever having to close off any of those categories.The holistic Revenue Strategy championed by Duetto produces not only greater revenue and profit, but also a lift in market share relative to users' competitive set. In 2016, Duetto's fully deployed hotel clients recorded an average RevPAR Index lift of 6.5%. The company now partners with approximately 2,000 hotel and casino properties in more than 60 countries and has offices in seven major markets throughout the Americas, Europe, Middle East and Asia.About Hotel ICON:Unlike any other, Hotel ICON is an upscale Hong Kong hotel in the heart of Tsim Sha Tsui East. Standing as a testament to Hong Kong's creative energy and vibrant arts scene, Hotel ICON showcases work from the city's celebrated designers and the world's most acclaimed architects. Offering the ultimate in comfort and committed to service excellence, Hotel ICON's 262 stylish guestrooms comprise seductive extras, including complimentary wired and Wi-Fi internet connections, smartphone with unlimited mobile data and an ultra-slim 40" Ultra High Definition LED TV. Located on level 9, Hotel ICON's Angsana Spa is a tranquil oasis while the harbour-facing outdoor swimming pool and fitness centre allow guests to exercise while enjoying views of Hong Kong Island's spectacular skyline.With a maximum capacity of 580 persons, Hotel ICON's grand Silverbox ballroom is the ideal venue for a celebration or theatre-style conference. Hotel ICON houses three restaurants: Above & Beyond, The Market and GREEN, providing guests with exceptional quality of the food and impeccable service. wallpaper* magazine included Hotel ICON in its 2011 list of the world's Best Business Hotels and DestinAsian included the hotel in its Luxe List 2011. The premier hotel has also won in 2 categories including t

SiteMinder brings GDS representation in-house as hotel customers more than triple in one year

SiteMinder 17 July 2017
Almost 900 hotels located in the world's top destinations are poised to receive personalized GDS sales and marketing representation from the global hotel industry's leading cloud platform. SiteMinder announced its new service at the 49th GBTA Convention Sunday on the back of a year that has seen its GDS connectivity solution, 'GDS by SiteMinder', gain its own chain code and more than triple in hotel users.Through sales and marketing representation, those hotels can now access a network of GDS experts based in New York, Los Angeles, London, Hong Kong, Paris, Munich and Sydney that will work with travel buyers on their behalf to increase hotel brand exposure and revenue.Jason Lewis-Purcell, Vice President, GDS at SiteMinder, says, "There is a tendency to overlook global distribution systems in today's digital age, but the truth is they are still some of the highest performing sales and marketing channels for hotels. Over the past year, GDS by SiteMinder powered nearly 200,000 reservations worth over $60 million in hotel revenue, showing how effective global distribution systems are in bringing guests hotels wouldn't otherwise attract, especially from Monday to Friday when properties need business most."A former hotel sales and marketing director and 20-year hospitality industry veteran, Mr Lewis-Purcell has spearheaded SiteMinder's dedicated GDS function over the last 12 months, growing the total number of GDS by SiteMinder hotel users from 250 to almost nine hundred. The hotels are located in the world's top business travel destinations, including Chicago, Los Angeles and New York in the United States; Barcelona, Berlin, London and Paris in Europe; and Bangkok, Hong Kong, Sydney and Taipei in the Asia Pacific."SiteMinder has always known the crucial role the GDS plays, but we wanted to bring the legacy system into the modern world. GDS by SiteMinder uniquely brings cloud-based technology together with legacy GDSs that are as relevant today as they were thirty years ago, to provide hotels an incomparable total distribution platform. It's now used by about sixty percent more hotels than our industry's most renowned soft brands."GDS by SiteMinder provides hotels a single point of entry to the world's major global distribution system providers - Sabre, Amadeus and Travelport - and travel agent network. In addition to sales and marketing representation, hotel users of the GDS connection receive free consortia advice, account management and local customer support.Travel agents can find hotels listed through the connection by using the 'GD' chain code.

Enhancing Loyalty: Best Practices For CRM Systems In Asia-Pacific

Cendyntm 17 July 2017
Managing the customer relationship is one of the most critical elements of gaining and increasing loyalty, and yet can be the most difficult for hospitality chains to master, as customers interact with chains via a burgeoning number of contact points; email, mobile, online, and of course, at the front desk. Never before has technology, and specifically software, played a more important role in improving what is ultimately the human experience of hospitality, both in terms of curating and providing it, but also in the way that customers express their gratitude for that experience in the form of loyalty.

INTEREL Appoints Helmut Frank as SVP Europe

INTEREL 17 July 2017
Dubai, UAE -- INTEREL, the world's fastest-growing manufacturer of integrated room technologies in the hospitality industry, has announced the appointment of Helmut Frank as the company's SVP Europe, who is responsible for cementing INTEREL's position in Europe as a global leader in hospitality technology.Frank has worked with some of Europe's leading building technology companies for the past 20 years, including Gira, with whom he served as the group's Director of Hospitality in Europe for the past six years.Florian Gallini, Group CEO of INTEREL, said: "INTEREL is firmly established in Europe, with demand for our intelligent hospitality technology products and services continuing to grow from strength-to-strength. The appointment of Helmut comes at an opportune time for INTEREL as we grow the support we offer our clients who are focused on enhancing their guests' experiences."Continually recognised for innovation and technology leadership in hospitality, INTEREL takes a global view and is seeking to deliver greener and more sustainable operations worldwide, by building on the efforts of hoteliers in each of its regions, who are focused on reducing energy consumption and costs, while improving guest experiences."As an industry veteran, I have spent much of my career in building technology looking for ways to integrate and leverage complementary systems and solutions. INTEREL offers the best hospitality solution in the market and I am looking forward to the opportunity to contribute to INTEREL's global growth, while expanding the group's position as a global leader in Europe." commented Frank.

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