Hospitality Industry Technology Exposition & Conference
November 14–15, 2017
Hospitality Industry Technology Exposition & Conference
April 11–13, 2018
RAI Amsterdam Convention Centre
Hospitality Industry Technology Exposition & Conference
June 26-29, 2018
HeBS Digital 22 September 2017
New York, NY -- HEBS Digital has won five WebAwards from the Web Marketing Association in the Hotel and Lodging category, including two Hotel and Lodging Standard of Excellence awards and 3 Outstanding Website awards. The firm that provides best-of-class hotel technology and solutions fundamental to engaging and acquiring hotel guests, increasing direct bookings, and lowering acquisition and distribution costs is proud to be included on the list of 2017 WebAward winners.HEBS Digital received the following WebAwards:Outstanding Website - Hotel and Lodging:Atton Hotels - the leading chain of local hotels in Chile, with four properties in Chile, one in Peru, two in Colombia and one in Miami, FloridaPure Salt Luxury Hotels - a collection of luxury hotels located on the island of Mallorca off the coast of Spain, catering to leisure travelers from all over the worldHotel ZaZa - a multi-property brand with a collection of two luxury, Texas boutique hotels, located in Uptown Dallas and Houston Museum DistrictStandard of Excellence - Hotel and Lodging:The Maven - a newly built and unique, independent hotel in Denver's newest micro-district, the Dairy BlockLUMA Hotel Times Square - newly built in the winter of 2017, this upscale boutique hotel is located in the heart of New York CityThe above-mentioned hotel companies appointed HEBS Digital to execute and meet their website and digital marketing goals. All websites are backed by the award-winning smartCMS(r) website technology platform, which provides hoteliers robust merchandising capabilities, the ability to showcase engaging visual and textual content, Smart Personalization capabilities, Reservation Abandonment Applications, and a way to provide an optimum website user experience on all devices."It's an honor to receive these awards on behalf of our clients" said Max Starkov, President & CEO of HEBS Digital. "HEBS Digital is dedicated to helping hoteliers reach travel consumers through every stage of the lifecycle, from the planning and conversion phases, to the pre-stay, in-stay, post-stay and generating loyalty phases. The hotel website plays a very critical role in this journey, as it sets the stage for the guest experience. As a firm that is dedicated to bridging the digital and physical worlds, we are always reaching new heights with the websites we design and develop for our hotel partners."The Web Marketing Association was founded in 1997 to help set a high standard for Internet marketing and development of the best websites on the World Wide Web. Entries from 40 countries were adjudicated in 96 industry categories during this year's competition. Entries were judged on design, copy writing, innovation, content, interactivity, navigation, and use of technology.For more information about HEBS Digital's award-winning CMS technology, website design and Website Revenue Optimization Consulting solutions that resulted in these awards, please visit the company website.
Duetto 22 September 2017
Despite the hype, it is clear that blockchain and distributed ledger technologies are not fully matured. As a result, we are not quite at the point of widespread adoption just yet. At a recent conference, speakers likened blockchain to the 1989-1990 Internet, a time when the basics were still being figured out. Yet, according to multiple reports, the craze is spreading quickly, with new blockchains being launched weekly in a variety of industries and applications.The time when blockchain becomes relevant to the hotel industry is not far away, and executives in the industry need to pay attention to it, said Patrick Dunphy, CEO of Hospitality Technology Next Generation."We're beyond the point where blockchain is cutting edge, and it's going to pass us by if we don't pay attention," Dunphy said. "Although we're not there yet from a distribution perspective, we shouldn't ignore the underlying technology."In response to the interest in blockchain, the Hospitality Financial Technology Professionals association has formed a task force to study the technology and its future role in hospitality.WHAT IS BLOCKCHAIN?In general, blockchain can be described as an incorruptible, decentralized ledger of economic transactions that can be programmed to record anything of value, not just financial transactions. Among other things, that could include hotel and other travel bookings.Blockchain first became part of the technology conversation through its role in the development of so-called cryptocurrencies, such as Bitcoin and Ethereum.One significant advantage in deploying blockchain technology is cost savings. All parties can access the blockchain, which updates at specific intervals. Using distributed-ledger technology, blockchain technology removes the middlemen in transactions, such as hotel bookings. The results are lower transaction fees and a more efficient route between supplier (hotel) and end user (guest).WHY DOES IT MATTER FOR HOTELS?While some travel technology companies, especially in the airline and loyalty spaces, have produced blockchain prototypes, real-world hotel distribution and revenue strategy applications are so far few and far between.One of the most aggressive proponents of blockchain in the hotel industry has been TUI Group, a multi-faceted travel group that has 300 hotels in its portfolio, including those in a joint venture with Rui Hotels. The company currently manages an in-house private blockchain to handle internal processes and manage distribution of its hotel inventory and other assets.The company is also working with IBM to create a public blockchain for hotel distribution and has another project in the works, BedSwap, to assist in its revenue management functions. Through BedSwap, TUI intends to connect its revenue management infrastructure to its property management system through blockchain.The system would allow the company to capture guest data from the PMS and feed it into the blockchain, creating a marketing engine that would enable one-to-one marketing to guests. The project is still in test phase, with no announced launch date.Another ambitious blockchain proposal in travel comes from an organization based in Switzerland. Winding Tree says it wants to create blockchain to build a decentralized distribution platform that cuts out online travel agencies in consumer/travel supplier transactions.According to the group's announcements, neither traveler nor hotel would pay commissions on transactions. Instead, the blockchain would impose small transaction fees for every smart-contract executed by the network. So far, the effort appears to be more hype than reality, but it shows the kind of direction the technology could take. It aims to launch a kind of crowdsourced fundraising for the project on November 1.In Australia, online travel agency WebJet recently partnered with Microsoft to create a blockchain online booking platform for airlines, car rental and hotels in parts of Asia. The platform uses a version of blockchain application Ethereum to power the site.Is the hotel industry ready for widespread deployment of blockchain technology? Probably not, but it seems likely a breakthrough could occur shortly, and it will probably center on distribution. The ultimate benefits to hotels with blockchain distribution could be lower costs of acquisition and greater control over the distribution process.Thanks to Khalid Ladha of Duetto Research's Customer Success team for his help in preparing this article.
RateGain Launches Advanced Rate Parity Tool to Empower Hotels with a Faster & Intuitive Rate Parity Platform
RateGain 21 September 2017
London -- RateGain Technologies, one of the leading hospitality and travel technology solutions companies, today announced the launch of its all-new, modern and self-service Rate Parity+ tool for Corporate Chains to combat the growing rate parity issues while being able to establish and maintain guaranteed best rates across all platforms. The one-of-its-kind tool, apart from the exhaustive real time data, enables the corporate with actionable insights and two-way interaction interface that would help fix the problem of eroding revenues.The new age Parity+ tool is a response to the hotel enterprises' growing concern to establish parity in pricing structure for their inventory and to ensure that there is no variance in rates & availability across any of the OTAs & brand site. Integrated with the world-leading technology, this solution efficiently collects aggregates and presents extensive data and insights covering important metrics like parity score, win - loss ratio, severity heat map on region, countries and city level, in an easy to absorb manner. This intelligence would help the industry players take pricing decisions with ease and accuracy.The introduction of the tool is likely to revolutionize the hospitality industry as it aims to eliminate the complexity that arises with manual interpretation of large amounts of data & accountability from multiple hotels. Thus empowering hotels to meet their revenue objectives quickly and efficiently. The tool also provides a two-way interactive reporting platform which would ensure that all the teams across the Hotel are working together to address rate parity.Commenting on the launch, Mr. Bhanu Chopra, CEO, RateGain, said, "We are glad to ship our new Rate Parity tool. In our product research we realized that while Parity is a big concern for corporate chains, the complexity of data and reporting makes it more challenging .And so, we came out with new UX & UI which not only would enable our customers to comprehend the whole scheme of data easily but also act on it quickly and effectively."Adds Bhanu, "RateGain is committed to be a strategic technology provider to the hotels by continuous innovations, and apropos solutions to the changing needs, so that, our customers stay competitive in this fast moving market. As online has emerged as the most powerful medium for reservations in the recent past, maintaining the rate and availability parity ensures brand promise fulfilment & rate integrity which would eventually effect the direct bookings & corporate image."About RateGainFounded in 2004, RateGain is a leading provider of cloud-based innovative solutions for the Travel and Hospitality industry. RateGain's flagship single technology platform to manage Revenue, Reputation and Online distribution is a one-stop shop for Hotels to increase revenue and profitability. With continued innovation and excellence in customer focus, the company proudly serves over 12,000 clients and numerous industry partners globally.For more information, please visit www.rategain.com
TrustYou 20 September 2017
"Direct, fast communication and problem-solving is the key to a satisfied and happy guest, which can, in turn, result in good reviews and a loyal customer. Since our hotel is designed to appeal to a young and tech-savvy clientele, Amazon Echo seemed like the perfect match to receive guest requests from the room. Since we were already using TrustYou's effective messaging tool and dashboard for direct guest communication, the combination of the two was the next logical step", says Jim Harness, General Manager at Acme Hotel.Amazon Echo devices were installed in all rooms at the beginning of 2017 with the help of Volara, a voice-based guest engagement software. This proved to be a successful investment, as guests rate the innovation positively in their post-stay reviews and state that they like this hassle-free possibility of communicating with the hotel. The most frequent questions for "Alexa" revolve around ACME's Free Morning Joe coffee service, setting alarms, as well as information about the weather and traffic. The Acme Hotel reports that the integration of "Alexa" has not lead to more requests or a higher workload, but merely offers the modern guest an additional way to communicate with the staff."We are proud that our tool has all the makings and the necessary technology to bring the hotel's guest communication to the next level. Innovative hotels like the Acme Hotel Company are pioneers for the digitization process and thereby stay ahead of the competition. The combination of Amazon Echo with our messaging feature is a great example of how TrustYou brings flexible and customizable connections to clients and partners to improve the overall guest experience", adds Jennifer Graziano, Head of Sales U.S. at TrustYou.For more information, visit www.trustyou.com
Newest Must-Read hebs Whitepaper: The Smart Hotelier's Guide to 2018 Digital Marketing & Technology Budget Planning
HeBS Digital 20 September 2017
Budgeting season: the time to analyze what initiatives are driving performance, review trends in the industry that should be taken into account when constructing your budget, and start thinking about any major upgrades your property needs to take in its digital technology and marketing strategy.The Smart Hotelier's Guide to 2018 Digital Marketing & Technology Budget Planning whitepaper is created every year to guide hoteliers on the budgeting process by outlining the tools needed to engage, acquire, and covert travel consumers, as well as enhance the on-property guest experience, and inspire guests to book a future stay.Here is a sneak peek of what's included in the whitepaper:Key Industry Factors & Trends to Consider in 2018: an overview of factors that should be considered when finalizing your budget such as the state of the industry, the need to resolve the fragmentation of data and digital marketing strategies, the complexity of the travel planning journey, changes in the Google advertising ecosystem, Airbnb, and more.Action Plan for Creating Your 2018 Budget: HEBS Digital recommends that 3-6% of total room revenue go to the Sales & Marketing line item of the hotel budget. The actual percentage depends on the location of the property, complexity of the business, and ADR. This section also includes recommendations on how to organize the digital technology and marketing part of the overall budget.Breaking Down the Budget: this section takes a deep dive into each digital technology and marketing budget initiative, with updates on the latest developments in each as well as recommendations on what to focus on for 2018.Your 2018 Budget Snapshot: see a breakdown of each line item in the budget and recommendations on what percentage of the budget to allocate for each.The 2018 digital marketing & technology budget should not be looked at as just another expense for the property. This is a direct distribution cost vs. hotel expense, as well as an OTA commission-reducing investment. In this sense, the digital marketing budget provides a dual benefit: it increases direct bookings at the lowest possible distribution cost and it reduces expensive bookings made through the OTAs.With industry forecasts flattening and even decreasing occupancy, and supply outweighing demand in many major markets, the only cost driver hoteliers have any control over is distribution costs. Therefore, increasing direct bookings and lowering acquisition costs is vital to the health of any hotel. A very achievable goal for 2018 should be increasing direct bookings by 15%-25%.Success for hoteliers in 2018 will be based on how much acquisition costs can be lowered and how well they know their guests, along with what actions are taken with that knowledge. Download The Smart Hotelier's Guide to 2018 Digital Marketing B& Technology Budget Planning for your roadmap on how to achieve your property's revenue goals starting now and into 2018.
EyeforTravel 19 September 2017
With attendees from brands such as Priceline, Lola, IHG, Marriott, Hilton, Expedia, Booking.com, Club Med, Carlson Wagonlit Travel, Trivago and many more - this is the perfect opportunity to find out from the decision makers themselves where the industry is headed and what the upcoming trends are before anybody else.The event will be taking place at the Mandalay Bay over 2 days and will cover travel distribution, marketing, data, RM & Pricing as well as technology. On both days, the event will start with keynote presentations until the lunch break, after which the event will split into 2 tracks and attendees will be able to choose the sessions they would most benefit from.Some of the keynotes at the event include:* Prepare for the Next Wave of Disruption: What Will the Industry and Your Business Look Like In 10 Years' Time?Fireside chat: The State of Travel with the Priceline GroupHow is the Macroeconomic Landscape Impacting the Travel Industry?Building Brand Loyalty in an Era of Abundant ChoicePersonalisation to Drive Ancillary Sales, Customer Satisfaction and LoyaltyCreating a Complete Customer Experience Through Smart PartnershipsFireside Presentation & Q&A - Delving into Rise of The Non-Traditional Accommodation ModelPoised for Digital Transformation: How Will AI Revolutionize Travel?Virtual and Augmented Reality: Hype or Hit?Connecting the Data Dots to Build and Create Personalized Interactions using Complete Customer ProfilesThe All-Inclusive Hotel Experience - Creating and Enhancing an Authentic All-Inclusive Guest ExperienceA Mobile-First Mindset: From Search and Inspiration to Traffic and TransactionsSome of the latest speakers announced include:Paul English, CEO, LolaTodd Henrich, SVP - Corporate Development, Priceline Group Noah Brodsky, Senior VP - Worldwide Loyalty & Engagement, Wyndham Hotels Ben Bates, Commercial Excellence Manager, Booking.comMichael Menis, SVP -Digital & Voice Channels, IHGMichael Marino, Senior VP - Loyalty & Digital, Caesars Corporation Michelle Woodley, Executive Vice President, Preferred Hotels and ResortsDan Christian, Chief Digital Officer, The Travel CorporationDr Sascha Meskendahl, Chief Revenue Officer, Blacklane Jay Fluegel, Head of Product - Customer Care, Expedia Parker Stanberry, Co-founder & CEO, Oasis Cliff Johnson, Co-Founder & Chief Development Officer, Vacasa Sam Macdonnell, Chief Technology Officer, Hotel TonightMichael Almeraris, Global Mobile Virtual Reality Partnerships & Strategy, GoogleKevin Froemming, EVP & Chief Marketing Officer, Playa Hotels & ResortsTo attend the event as press, please complete this form:https://goo.gl/forms/PIvDWR7Nu8VJD6eF2For more information, please get in touch with:Nikhil VijayanMarketing ManagerEyeforTravelnikhil@eyefortravel.com+44 (0) 207 375 7165
Intelity 19 September 2017
Orlando, Fla. -- Hotels are realizing the importance of messaging to build loyalty, increase engagement and enhance guest's overall experience. According to Skift, an expected additional 1.1 billion new users are set to adopt messaging by the end of 2018, for a total of 3.6 billion users, making "messaging" the new social media. To help hoteliers stay competitive and communicate with their guests more efficiently, Intelity has designed a new Unified Messaging Portal to enable guests to place requests with hotel staff via the messaging channel of their choice, whether it be SMS text or social media. "Mercury: Messaging" is Intelity's new tool, being offered at ZERO cost for the SMS-only version to qualifying hospitality organizations or upgrade to the full version to include Facebook messaging."If you have a mobile device, then you likely have a messaging app on it," said Gregg Hopkins, Chief Sales and Marketing Officer at Intelity. "Messaging apps have completely changed the way that people communicate, and they've become ubiquitous in today's world, especially in the travel industry. For hoteliers, a messaging platform will enable guests to access information and basic service offerings quickly and seamlessly. With more and more hotels looking for ways to create personalized experiences for guests, messaging apps are a desired channel for driving two-way communications."Whether the guest is at home, in route to the hotel, or lounging poolside, they will have the messaging tools they need to make requests instantly and efficiently," he said. "Better yet, any company wanting to offer this two-way SMS messaging service to their customers can do so by white-labeling the Mercury technology from Intelity."Consider these statistics:Messaging apps are now 20% bigger than social networks. (Business Insider Intelligence)Studies have found that 36% of consumers using messaging apps are using two or more of them on their phones. The majority (64%) of consumers use at least one messaging app. (Media Kix)Texting is the most widely used and frequently used app on a smartphone, with 97% of Americans using it at least once a day. (Pew Internet)Over 80% of adults text, making it the most common cell phone activity. (Pew Internet)Text messages have a 98% open rate; email has only a 20% open rate. (Mobile Marketing Watch)Text messaging has a 45% response rate, while email only has a 6% response rate. (Velocify)Texting takes up 14.1% of cell phone users' time. (Nielsen)90% of all text messages are read in under 3 minutes. (Connect Mogul)80% of people are currently using texting for business. (eWeek)One in five consumers is just as likely to prefer a text message from a business to a phone call. (ICMI)"Messaging is becoming a big game changer for the hotels," Hopkins said. "Most of the major chains have already begun implementing messaging into their branded apps. While apps are proving to be personalized, adaptive, and responsive, they are also expensive to develop and implement. Intelity created Mercury to collect data from guests (namely buying behaviors and preferences), so hotels could drive target marketing and leverage upsell opportunities." GETTING MERCURYToday, Intelity is offering a single-channel SMS texting service version of Mercury FREE to any qualified hospitality organization. To receive it, hotels simply text their name, company name, and email address to Intelity at (407) 499-4030 to request an invitation to use Mercury. Once approved, Intelity will provide hoteliers with instructions on how to download Mercury. In doing so, hotel guests will have immediate access to a convenient portal to make requests, while hoteliers can use it to push through customer requests in a centralized interface resulting in more efficient hotel operations. UPGRADE TO FULL MERCURYIntelity has also developed a multi-channel version of Mercury that will extend the two-way SMS messaging service to the hotel's social channels. This will enable travelers to communicate directly with the hotel via the hotel's Facebook page, and will soon include Twitter and other means of communication. Mercury will route the message to the hotel and the appropriate staff member will provide a prompt reply."Mercury: Messaging is the perfect complement to any hotel's mobile or digital strategy," Hopkins said. "For those hotels that don't already have the Intelity Guest Service platform, Mercury messaging will extend your hotel's ability to remain in communication with guests beyond their initial stay. For those supplementing ICE: Control Panel with Mercury: Messaging or white labeling it as their stand-alone messaging app, this tool will keep your hotel top-of-mind for guests and engage with them along every step of their journey."For more information about Intelity's solutions for the hospitality industry, click here.
Angie Hospitality Set to Present Latest Advances in Interactive Guest Room Technology at HTNG North American Insight Summit
Angie Hospitality 19 September 2017
San Jose, Calif. -- Angie Hospitality, creator of the world's first 24-hour interactive guest room assistant, Wi-Fi and room control technology solution purpose-built for hotels and resorts, has been asked to provide insight on its game changing solution at the HTNG North American Insight Summit. The event is scheduled to take place September 26-27 at the Westfields Marriott Hotel in Chantilly, Virginia. Angie Hospitality will present audience members with an informative presentation on Angie's multiple features and benefits at 3:45 p.m. on September 26 in the Lincoln Forum Auditorium. With leading members of the hospitality community expected to attend, valuable details will be provided on how increasing trends in online and voice-activated services can now be leveraged in a way that maximizes guest satisfaction, streamlines hotel operations and provides additional revenue opportunities."It is a true privilege to be able to provide insight on how Angie is filling an industry need that each day becomes more apparent, with hotel guests increasingly demanding greater online connectivity, as well as faster and more personalized service," says Ted Helvey, CEO of Angie Hospitality. "With the growing availability of technologies that address these needs, including voice-activated functionality, it is important for hoteliers to be aware that viable options exist that are tailored specifically for the hospitality environment."Since its launch, Angie has served as the world's first cloud-managed, enterprise-class, voice- and touch- interface based guest room assistant and integrated room control device. With reliable internet service being rated as one of the highest priorities among guests, Angie also serves as a secure, in-room Wi-Fi access point that guarantees a fast and seamless online experience. Equipped with advanced, multilingual voice and high-resolution touch screen interfaces, Angie provides guests with the ability to make requests for services or amenities via simple voice command, or alternatively through Angie's interactive touch screen. Options include the ability to instantly connect multiple guest devices to Wi-Fi, set alarms, play music, make phone calls, and confirm or make reservations.In addition to revolutionizing and maximizing the guest hotel stay experience, Angie also has the ability to allow hoteliers to streamline service, save staff time and expense, and boost revenue. For example, using the latest built-in occupancy sensor technology, Angie can recognize when rooms become unoccupied, and can automatically adjust temperature or lighting in order to minimize utility expenses. As a property's environmental footprint becomes more important to both hoteliers and their guests, this feature can prove vital in meeting sustainability and energy efficiency goals. With hotels seeking to make up for decreasing revenue from in-room sales such as video-on-demand and minibar purchases, Angie's digital display screen can also serve to strengthen profits by promoting on-site amenities including restaurants, spas and retail outlets. Hotels can additionally offer event organizers a way to engage and communicate with conference and meeting attendees, using a new interactive in-room medium.Recently named winner of the prestigious HTNG TechOvation Award during HTNG's HT-NEXT 2017 Conference, Angie is currently being implemented at multiple hotel properties in the U.S. and will be available for general distribution later this year. For more information on Angie's full suite of options and capabilities, please visit www.angie.ai.
IBC Hotels 19 September 2017
Phoenix -- Today, IBC Hospitality Technologies, a software company aimed to help independent hoteliers with management and marketing, announced the redesign and relaunch of its website www.ibchospitality.com. IBC Hospitality Technologies is placing increased focus on simplifying solutions for independent hoteliers. The site now features a cleaner and more contemporary design, along with the ability to self-onboard in minutes or receive detailed demostrations. The new website is designed to provide a more engaging user experience for hoteliers and enhance navigation."We want to clearly communicate how simple it is for hoteliers to easily evaluate their business by connecting their systems, receive guest information, and to drive direct bookings through a vanity website with booking engine and demand channels such as meta, as well as marketing support with services such as retargeting to the vanity website," said IBC Hospitality Technologies CEO and Founder Pamela Barnhill. "Hoteliers, especially independents, struggle to find cost-effective solutions like these to drive direct bookings. We want our redesigned website to showcase the accessibility and importance of these strategies."Visitors can now more easily browse IBC Hospitality Technologies solutions, learn about the company, and access industry news, tutorials and insights through the blog. IBC offers CRS, booking engine, digital marketing and integration solutions for independent hoteliers. The new website clearly outlines each of these services and additional solution options for independent hotels and hotel groups.To see the new site visit www.ibchospitality.com.
Duetto 19 September 2017
Montego Bay, Jamaica -- Duetto, the hospitality industry's leader in Revenue Strategy technology, has spread its cloud-based solutions to a key property in the Caribbean, signing an agreement with Jamaica's leading luxury resort, Half Moon."Half Moon is one of the very best resorts the Caribbean has to offer, and we're incredibly proud and excited to partner with this property," said Patrick Bosworth, Co-Founder and CEO of San Francisco-based Duetto. "We are confident that Duetto's data-driven approach to Revenue Strategy and its cloud applications will help Half Moon maximize its potential and sustain its success in leading the hospitality market in Jamaica and the Caribbean."Duetto rapidly expanded its reach in the Caribbean in 2016 by partnering with Sandals Resorts. Its agreement with Half Moon establishes Duetto's flagship application, GameChanger, as the resort's solution for optimizing room pricing and digital distribution.By adopting Open Pricing, the foundation of the GameChanger application, Half Moon will now be able to yield rates more rapidly and with greater flexibility, drawing on web shopping regrets and denials data to better measure price sensitivity.Half Moon will also adopt ScoreBoard, Duetto's intelligent reporting application, and BlockBuster, its application for optimizing contracted and group business. Half Moon's investment in the three cloud-based solutions is part of a multi-year, $75 million overhaul, which will expand the resort's capacity to nearly 240 rooms, said Sandro Fabris, the resort's general manager."Half Moon is pleased to move forward with Duetto as its new Revenue Strategy partner," Fabris said. "Considering Jamaica's diverse seasonality and our unique accommodation offerings, we are looking forward to becoming more flexible with our pricing and meeting our guests' demands more effectively."ScoreBoard will enable Half Moon to compile and centralize up-to-the-minute reports on performance data and forecasts, display custom reports in minutes, and deliver big-picture insights across the entire company with one click.Half Moon is one of the first hotels to deploy BlockBuster, a new solution built to foster collaboration between properties' sales and revenue management departments to yield non-transient business more dynamically.About Half MoonHalf Moon, a 400-acre resort in Jamaica, is considered one of the Caribbean's most iconic destinations. Located 10 minutes away from Montego Bay's Sangster International Airport, the 63-year-old property features two miles of private beachfront and elegantly appointed rooms and suites. The AAA Four-Diamond resort also offers 31 expansive villas (ranging up to 7 bedrooms) all with private pools and personal staff of butler, cook and housekeeper.Half Moon offers guests a wide variety of amenities and activities, including the multi award-winning Fern Tree Spa, the largest spa in the Caribbean, a Robert Trent Jones Sr.-designed 18-hole championship golf course with academy, Spinning(r) classes, 11 lit tennis courts, equestrian centre, fitness centre and wellness offerings, a delightful children's village, water sports, and more. Visit www.halfmoon.com.
Guestline 19 September 2017
The company has been working with Best Western Hotels for over a decade and now delivers its PMS to over half of all properties in the UK. Hotels adopting Guestline's Rezlynx PMS and the bespoke Best Western Two-Way PMS interface have reported significant growth in revenues and occupancy rates.Guestline's multi award-winning software for hospitality businesses is cloud-based. The Rezlynx software enables Best Western hoteliers to manage rates, availability, bookings and operations to be not only more efficient, but also more profitable. Following successful results for a number of properties in the UK reporting five figure savings, a growing number of Best Western hoteliers have now selected Guestline.Emma Johnstone, vice president of business development, Guestline, said:"We have a long standing relationship with Best Western and the team remains committed to providing powerful PMS solutions that are effective in supporting their membership's operations and profitability. The growth in our Best Western Hotels' client base is testament to the hard work of our teams and the collaborative relationship they have with Best Western and its members. We look forward to continuing to support further success for Best Western properties in the future."Amy Smith, general manager at Best Western Bell at Driffield adds:"Changing a PMS can be a daunting task and we were apprehensive ahead of starting the process. However, we have been extremely impressed with the expertise and professionalism of the team and with the benefit of hindsight we wish we had decided to make the change earlier. The Guestline Rezlynx solution was not only simple and straightforward to implement but has also paid rich dividends in supporting our growth in revenues and driving efficiencies. I would urge my industry colleagues, whether those operating as individuals or as a group, to follow suit."The team at Guestline will be exhibiting at the Best Western Sales and Marketing Revenue Conference on 21 and 22 September and available to speak to those keen to learn more about the range of solutions available.For more information on Guestline please visit Guestline.com-ends-
EyeforTravel 18 September 2017
EyeforTravel are excited about this change and have positioned two EyeforTravel events to focus on just this. Their two summits - Smart Travel Data Europe (Amsterdam Nov 29-30) and Smart Travel Analytics North America (February 27-28, Miami) will allow you to turn new data legislations and technology into an advantage and convert your data into pure profit.Head of Research for EyeforTravel - Alex Hadwick had this to say "As travel brands tackle these issues, they do so with the aim of putting their customers first and trying to understand what makes them tick, and that trend is only going to accelerate." He went on to say "More sophisticated systems, increasingly skilled teams, more investment and an exponentially increasing universe of data means that brands will be better placed to reach their customers with targeted products that match their expectations!"These event's will bring together the best brands in travel to focus on how to develop data analytics, artificial intelligence, product development, revenue analytics, to drive loyalty and more personalized experiences.Take the chance to network with decision makers from Accor, Airbnb, KAYAK, Hilton Hotels, Delta Airlines, Amazon, Lastminute.com Vueling Airlines, Marriot, Southwest Airlines, Wyndham Destination Networks, NH Hotels and more, join the events today.Click here to learn more about both events:If Europe is your area of focus: http://events.eyefortravel.com/smart-travel-data-summit/ (event location: Amsterdam)If USA is your area of focus: http://events.eyefortravel.com/smart-travel-data-summit-north-america/ (event location: Miami)If you would like more information on attending contact Leo (Project Director) - firstname.lastname@example.orgIf your company would like to make the most of limited branding and exhibition opportunities at these events, reach out to Shreya (Head of Partnerships and Sales) email@example.com or call them on + 44 20 7375 7150Eyefortravel is a community of commercial, marketing, digital and data experts that are evolving how travel is sold and customers life time value increased. Our mission is to help the travel industry deliver a winning customer experience that tackles commoditisation, differentiates the brand and drives loyalty.####
Beekeeper 18 September 2017
Hospitality, manufacturing, and agriculture industries are especially diverse workplaces that often include 25 or more different languages and dialects. Beekeeper built inline translation into the platform to increase universal comprehension of internal messaging, as well as optimize overall translation costs. The highly anticipated feature will help teams elevate diversity standards, run their businesses with greater agility, and better manage globally dispersed hospitality workforces. Beekeeper CTO Flavio Pfaffhauser stresses that in addition to developing a more inclusive, connected culture, inline translation will yield immense company growth."Our clients have noticed a significant improvement in daily operations and employee engagement by connecting non-desk workers to the entire organization through our communication platform. Inline translation is the next evolution of the application. It is an imperative tool for building an inclusive workplace, granting the essential internal visibility employees need to thrive, grow, and culturally integrate." Pfaffhauser says, "This feature seamlessly integrates within Beekeeper, designed to minimize the employee learning curve and reduce admin overhead."When multiple languages are spoken in the workplace, text translation may be the most reliable form of communication. As a tool specifically designed to thrive in dispersed, fast-paced non-desk work environments, Beekeeper translation is primed to support a complex mosaic of language and culture. To learn more about the feature functions and benefits of inline translation, visit http://www.beekeeper.io.
NAVIS 14 September 2017
As part of the leadership team, Tom and Sanjay will contribute their insights on technology, marketing, and emerging opportunities to further help plot company strategy and accelerate growth. "We are incredibly fortunate to welcome such illustrious visionaries to our Advisory team," said Kyle Buehner, CEO of NAVIS. "They each bring exceptional knowledge and experience that will further strengthen our leadership team. Their commitment to our direction and growth is inspiring, and we are grateful for their counsel."In a joint statement, the new board members expressed why they selected NAVIS. "How lodging providers engage with guests is rapidly changing, and it's crucial that the industry continues to adjust and align their efforts to maximize performance. We've followed NAVIS for some time, and it's clear their innovative approach is reshaping how the hospitality industry connects with travelers, delivers exceptional guest service, and maximizes revenue. We are thrilled to be on the team at such a pivotal time for the company."About Tom GonserTom Gonser is an entrepreneurial executive and investment partner at Seven Peaks Ventures who has played a wide variety of roles in advisory and leadership capacities. He is recognized for his vision and innovation, with more than 15 years' experience participating on boards of directors of fast-growing companies. Tom is the founder and chief strategy officer of DocuSign, the global standard for eSignature. He began his career with innovative companies such as Apple Computer, Wildfire Communications, McCaw Cellular, and AT&T Wireless, then launched and ran several companies focused on SaaS, Financial Services, and GPS Technology. Tom's expertise includes corporate development, raising venture capital, strategic business planning, M&A, international business expansion, and business model development. Learn more and connect with Tom on LinkedIn.About Sanjay DholakiaSanjay Dholakia is a visionary leader who most recently served as Marketo's CMO, spearheading initiatives that expanded the company globally, scaled the business nearly 10-fold, and took the company public. He joined Marketo through the acquisition of social software company Crowd Factory, where he was the CEO. Before joining Crowd Factory, Sanjay was CMO at Lithium Technologies, and SVP and general manager for SumTotal Systems, helping to scale that business over 20-fold from single-digit revenues to a public company. He began his career as an advisor at McKinsey & Company and Andersen Consulting, and holds both a bachelor's degree in economics from the Wharton School at the University of Pennsylvania and an MBA in strategy and marketing from the Kellogg School of Management at Northwestern University. Learn more and connect with Sanjay on LinkedIn.
StayNTouch Inc. 14 September 2017
Investing in the right property management system (PMS) will help increase hotel revenue, drive guest engagement, and boost staff efficiencies, but with many options available, what selection criteria should hoteliers use to make the right decision for their unique property? Knowing that not all hotel PMS solutions are created equal, StayNTouch(r) has released a comprehensive PMS Evaluation Scorecard designed to help hotel operators select the right PMS for their needs and budget.The criteria-based approach is created on a quantitative assessment of the PMS in terms of functionality, flexibility, maintainability, and usability. This gives hoteliers a practical insight into how the software is developed, implemented and supported - and any potential technical barriers that prevent scalability or adoption. Hoteliers can use the step-by-step scorecard to determine the total score for each PMS vendor and then consider only the technology providers with the highest grades. By the end of the scoring process, hoteliers will know how to choose the best PMS for their unique goals and needs.The downloadable scorecard and template address the most critical areas that require consideration during the evaluation process including:Defining goalsCreating a list of potential vendors/solutionsAnnual CostsImplementationMobilityIntegrationReporting/InsightsEase of use/User InterfaceAutomationSecurity and ScalabilityService and SupportJos Schaap, hospitality technology industry veteran and founder of StayNtouch explains, "We realize that the selection and evaluation process of a new hotel PMS can seem like a daunting task. But it's worth all of the effort. After all, the system you choose will play a critical role in helping you manage your hotel and grow your business. We've developed this scorecard to help hoteliers understand the ins and outs of what to look for when evaluating new hotel systems and make well-informed decisions when they are ready to take the next steps. "A well thought out hotel PMS strategy coupled with the right technology partner is very powerful. Click here to download the free PMS Software Evaluation Scorecard or visit http://go.stayntouch.com/PMSEvaluationScorecard_ContentLandingpage.html
B4checkin 14 September 2017
To achieve Oracle Validated Integration, Oracle partners are required to meet a stringent set of requirements that are based on the needs and priorities of the customers. Credit card authorization forms have long been a point of aggravation for hotels because they are inconvenient, prone to human error and, importantly, not PCI compliant. By eliminating this labor-intensive process, b4easypost provides an automatic, real-time system for hotels to connect deposits with guest accounts."We're excited about this new integration with Oracle Hospitality OPERA because our payment and posting solution can seamlessly post, so it can now help thousands of hotels alleviate an antiquated business practice that is not in line with current technology or security standards," said Saar Fabrikant, president and CEO of b4checkin. "b4easypost increases customer convenience and satisfaction by streamlining the payment process as well as reducing costs for hotels by eliminating credit card authorization forms and the labor necessary to handle this manual process.""Achieving Oracle Validated Integration gives our customers confidence that the integration between b4easypost and Oracle Hospitality OPERA is functionally sound and performs as tested," said David Hicks, vice president, Worldwide ISV, OEM and Java Business Development, Oracle. "For solutions deployed on-premises, in the cloud, or both, Oracle Validated Integration applies a rigorous technical review and test process that helps to reduce deployment risk and improves the user experience of the partner's integrated offering."In addition to reservations and group payments, b4easypost can also facilitate miscellaneous payments such as gift cards, lost and found payments and offer other key benefits, including:Reduces PCI scope at the hotel with PCI complianceValidates reservations and groups in real-timePosts automatically to Oracle Hospitality OPERALowers labor costs with hands-free processEliminates printing costsLowers transaction feesIntegrates with major payment gatewaysEliminates chargebacks via AVS VerificationAbout b4checkinb4checkintm develops and provides an innovative suite of cloud-based software solutions for the hospitality industry. Designed to help hotels better manage online reservations and measure guest satisfaction, core products include: chameleon, the industry's first online booking engine with multiple design options; b4feedback, a state-of-the-art guest satisfaction tracking and management tool; b4arrival, an online check-in system that maximizes convenience for mobile-friendly guests; b4easypost, a fully automated payment and posting solution; b4GDS, a GDS interface for properties offering a 'one-stop-shop' for hoteliers; and b4ubet, an application that allows hotel casino players to book their hotel offers online. b4checkin is headquartered in Halifax, Nova Scotia, Canada, with installations serving customers in North America, the Caribbean, Asia and Europe. For more information, visit www.b4checkin.com.About Oracle Validated IntegrationOracle Validated Integration, available through the Oracle PartnerNetwork (OPN), gives customers confidence that the integration of a complementary partner software product with an Oracle "on-premises" Application has been validated and the products work together as designed. This can help customers reduce risk, improve system implementation cycles, and provide for smoother upgrades and simpler maintenance. Oracle Validated Integration applies a rigorous technical process to review partner integrations and partners who successfully complete the program are authorized to use the "Oracle Validated Integration" logo. For more information, please visit Oracle.com at https://solutions.oracle.com/scwar/scr/AboutPartners/validated-integration/index.htmlAbout Oracle PartnerNetworkOracle PartnerNetwork (OPN) is Oracle's partner program that provides partners with a differentiated advantage to develop, sell and implement Oracle solutions. OPN offers resources to train and support specialized knowledge of Oracle's products and solutions and has evolved to recognize Oracle's growing product portfolio, partner base and business opportunity. Key to the latest enhancements to OPN is the ability for partners to be recognized and rewarded for their investment in Oracle Cloud. Partners engaging with Oracle will be able to differentiate their Oracle Cloud expertise and success with customers through the OPN Cloud program - an innovative program that complements existing OPN program levels with tiers of recognition and progressive benefits for partners working with Oracle Cloud. To find out more visit: http://www.oracle.com/partners.Trademarks Oracle and Java are registered trademarks of Oracle and/or its affiliates.
Rainmaker President Tammy Farley to Present Revenue Generation Session at AAHOA's 2017 Women Hoteliers Conference
The Rainmaker Group 13 September 2017
ALPHARETTA, GA. -- The Rainmaker Group (Rainmaker), the hotel revenue and profit optimization cloud, announces that its president and co-founder, Tammy Farley, will be a featured speaker at the 2017 AAHOA Women Hoteliers Conference, which will be held Sept. 15-16 at the Embassy Suites by Hilton Anaheim North in Anaheim, Calif. Hosted by the Asian American Hotel Owners Association (AAHOA), the event brings together female hoteliers and top executives from across the country for networking, education and professional development. Attendees include property owners, general managers and senior leaders in the hospitality industry. "As a presenter at this year's AAHOA Women Hoteliers Conference, I am thrilled to support ongoing education and leadership among women in hospitality," said Farley. "The conference topics and sessions are in perfect alignment with how Rainmaker helps its clients increase revenues and develop successful, lasting strategies. I am honored to be among those chosen to share perspective with this dynamic group of hoteliers."Farley's session, Revenue Generation Through Marketing and Sales, will be held Saturday, Sept. 16, from 1:15 p.m. to 2 p.m. Farley will offer expert insight into how to interpret industry reports and adjust sales and marketing strategies accordingly. She also will tell attendees how to incorporate what is learned in the session into their overall development strategies. Other speaker sessions will address topics such as communication, development and leadership, with a panel discussion Saturday afternoon that focuses on ways to apply development strategies, sales and marketing, and leadership styles to a business."At Rainmaker, we've explored the synergies between revenue management and marketing quite extensively, and it was the primary focus of our user conference, OPTIMIZE2017, earlier this year," said Farley. "If hotels are to remain profitable, their revenue management and marketing strategies must be aligned. I am excited to share with attendees how they can apply these principles to their own properties."For more information on Rainmaker's hotel revenue and profit optimization cloud, please visit www.letitrain.com.
SmartHOTEL 13 September 2017
To achieve Oracle Validated Integration, Oracle partners are required to meet a stringent set of requirements that are based on the needs and priorities of the customers. Changing a PMS infrastructure is a time and money consuming procedure, which can cause missed opportunities for hotel chains who are looking to expand their hotel portfolio. With the SmartCONNECT for PMS, hotel chains that use the OPERA Room Reservation System can now easily onboard any (franchise) hotel that uses a different Property Management System.Pitrik van der Lubbe, founder of SmartHOTEL stated: "We are very happy to have built this integration for OPERA RRS 5.5. This is a real game changer for hotel chains and groups worldwide. The SmartCONNECT for PMS opens up the possibility to grow and expand by breaking the barriers of hotels using different PMS infrastructures. The strong technology behind Oracle Hospitality combined with our knowledge of Online Distribution is what makes our partnership strong and effective, and enables us to make seamless integrations for Oracle Hospitality software.""Achieving Oracle Validated Integration gives our customers confidence that the integration between SmartCONNECT and OPERA RRS 5.5 is functionally sound and performs as tested, "said David Hicks, vice president, Worldwide ISV, OEM and Java Business Development, Oracle. "For solutions deployed on-premises, in the cloud, or both, Oracle Validated Integration applies a rigorous technical review and test process that helps to reduce deployment risk and improves the user experience of the partner's integrated offering."About SmartHOTELSmartHOTEL specializes in Oracle integrations with the main focus on integrated distribution solutions to Oracle Hospitality Distribution Cloud Service (formerly myfidelio.net), Oracle Hospitality OPERA PMS, and Oracle Hospitality Suite8 solutions. SmartHOTEL is also the technology provider behind Oracle Hospitality Distribution Channel Manager Cloud Service. For any questions regarding SmartCONNECT for PMS or anything else, feel free to contact SmartHOTEL on +31 (0)182 75 11 18 or firstname.lastname@example.org.About Oracle Validated IntegrationOracle Validated Integration, available through the Oracle PartnerNetwork (OPN), gives customers confidence that the integration of a complementary partner software product with an Oracle "on-premises" Application has been validated and the products work together as designed. This can help customers reduce risk, improve system implementation cycles, and provide for smoother upgrades and simpler maintenance. Oracle Validated Integration applies a rigorous technical process to review partner integrations and partners who successfully complete the program are authorized to use the "Oracle Validated Integration" logo. For more information, please visit Oracle.com at https://solutions.oracle.com.About Oracle PartnerNetworkOracle PartnerNetwork (OPN) Specialized is the latest version of Oracle's partner program that provides partners with tools to better develop, sell and implement Oracle solutions. OPN Specialized offers resources to train and support specialized knowledge of Oracle products and solutions and has evolved to recognize Oracle's growing product portfolio, partner base and business opportunity. Key to the latest enhancements to OPN is the ability for partners to differentiate through Specializations. Specializations are achieved through competency development, business results, expertise and proven success. To find out more visit: http://www.oracle.com/partners.
Intelity 13 September 2017
Orlando, Fla. -- With the 2018 budget season quickly approaching, hoteliers need to evaluate their customers' needs today to identify which technologies will help them engage with guests of tomorrow. Those who are unaware of what their customers will be expecting/demanding in the coming year should reference Hospitality Technology's 2017 Customer Engagement Technology Study. According to the 6th annual report, 57% of hotel guests are expecting/demanding mobile check out (but only 24% of hotels provide it), 54% are expecting/demanding mobile check in (but its only available at 35% of hotels), and 45% of guests are expecting/demanding a mobile key be sent to their smartphones so they can bypass long lines at the front desk (but that service is only available in 16% of hotels).Meeting these specific demands is not as daunting as one may think. Today, a growing number of hotels worldwide are already meeting guests' expectations/demands with the MiKEY module of the Intelity Guest Service Platform. MiKEY enables the Mobile Check-in, Mobile Check-out, and Mobile Key functionality that today's hoteliers are looking for. Presented as a mobile app that is downloaded on a smart device (phone or tablet), guests can book a hotel, check-in remotely, skip traditional front-desk check in and use their smart device to securely unlock their room door. The Intelity MiKEY solution integrates with a hotel's existing Bluetooth Low Energy door locks to streamline the check-in experience. The transmitted key code is safely stored in a key vault on the mobile app. When a guest arrives at his or her room door, they touch the MiKEY icon within the app, and their personal digital key information is transmitted via Bluetooth over a secure communication channel to unlock the door."Findings from this study show that more than three-fourths of consumers surveyed would like to use innovative and new technologies when interacting with hotels because they feel it positively impacts their overall experience," said Gregg Hopkins, Intelity chief sales and marketing officer. "If the technology-driven service is delivered 'seamlessly, flawlessly and friction-free at every touchpoint,' it's a win-win for guests and staff. The key to successful technology implementation stems from a proper balance between people, business process and technology. This balance is the fundamental core of the Intelity Guest Services Platform."Our solution facilitates mobile guest service when it's wanted and enables personalized staff interaction when it's not," he said. "Hoteliers who will be budgeting for a hyper-mobile, personalized engagement strategy in 2018 will find that MiKEY equips them with the service platform their guests expect and demand, and their staff needs and appreciates."Guests Want Even More . . . Hyper-connected guests are expecting/demanding even more mobile capabilities while on property. Here are a few mobile features guests say are important while on property, identified by the Hospitality Technology study, published with research support from UNLV's Willian F. Harrah College of Hotel Administration and Drake University:62% of hotel guests say the ability to request services via their smart devices is important55% would like to order room service, schedule a wake-up call or pay their bill via mobile means52% think controlling the room (i.e. lights, drapes, temperature) via mobile device would be cool42% want to see integration between their mobile device and the room TV35% want to purchase merchandise using their preferred mobile payment methodMaking room reservations via a personal mobile device is also a top priority according to the study, with 51% of travelers saying the ability to make reservations from their mobile device influences their booking decision. Good news for travelers, 86% of hotelier respondents said they are offering this capability today. Other top reservations/booking features that guests expect/demand include the ability to modify and manage existing reservations (46%), manage loyalty points (43%), search and find hotels using location-based integration (37%), complete guest satisfaction surveys (33%), and access property maps (30%).Intelity Delivers on Demand"Intelity has mobile solutions that provide two-way communication with guests along every step of their journey, including location-based technology for more targeted guest interaction; this is important, especially when 57% of study participants said they search for hotels with location-based integration and 35% are influenced to stay at a hotel with location-based marketing practices," Hopkins said. "We also have solutions that enhance the in-room experience providing self-service room controls on a bedside tablet . . . solutions for the lobby that decrease demands on the front desk, such as kiosks that provide details on hotel services, area events and flight information . . . and solutions for the web that help hoteliers stay engaged with guests before, during and after their stays."Intelity also has mobile solutions for staff that enable them to communicate in real time via direct-to-guest messaging," he added. "And, coming soon, we will have solutions for Apple TV that provide passive-to-interactive entertainment, including the ability for guests to access personal content via iTunes, Netflix, Hulu and other over-the-top services. So, while mobile technology continues to dictate the experience guests expect and demand, Intelity stands ready to deliver those experiences . . . flawlessly. If you are budgeting for mobile in 2018, budget for Intelity."
PureHD LLC 13 September 2017
DURHAM, NC -- PureHD is excited to announce its most recent deployment of DISH's EVOLVE(r) at Unscripted Durham in North Carolina. This is the first location for the new lifestyle brand by Dream and the second EVOLVE(r) install for the Dream Hotel Group. The Unscripted brand is Dream's newest lifestyle brand and hospitality concept, designed to attract progressive and creative travelers. The 74-room hotel features a rooftop deck and pool along with three street-level restaurants for hotel guests and public alike.EVOLVE is a 4K-capable "set-back" box that integrates streaming apps and live linear programming into one customizable solution. An Android TVTM-based platform, EVOLVE gives guests access to thousands of Android TV applications from the Google Play Store, including music, movies and games. The set-back box also features Chromecast built-in, giving guests the ability to cast content from apps like YouTube(r), Hulu and HBO without the use of a residential grade Chromecast and its inherent security challenges."We chose to go with PureHD's interactive product because we wanted to be on the cutting edge of in-room technology," said Christian Cooper, Vice President of Information Technology. "Delivering guest content via mobile devices to the hotel guest room television is essential. We need to bring the residential experience to the guest rooms, and we need to do that seamlessly. We are excited to be working with PureHD, and we know this product will leverage our hotel brand and set us apart from other hotels in the market.""PureHD is pleased to be providing Unscripted Durham hotel with DISH's EVOLVE," stated Thomas Pullen, President of PureHD. "Dream Hotel Group has been a pleasure to work with and we think the Unscripted Hotel is an ideal environment for the EVOLVE product. The speed of the interface, along with the power of Google search built into the solution, is the next step in in-room technology, and we are sure that this product will provide guests with an optimal television experience."Other EVOLVE features include the following:Advanced Program Guide - With an interactive program guide featuring genre filters and 23 hours of future programming data, EVOLVE improves the way guests discover, navigate and watch live TV in their hotel rooms.Channel Preview - When in the program guide, hover over any title to view a pop-up window that displays live video from the channel. This allows guests to view exactly what's on before selecting.Configuration Tool - Customize EVOLVE's UI with branding, welcome channels and pre-loaded apps.PMS Integration - Provide guests with personalized messages on the home screen and automatically clear their personal information from EVOLVE as they check out.Bluetooth LE with Audio Support - Watch TV with Bluetooth headsets to eliminate disruptions when multiple people are staying in the same room.4K Capability - EVOLVE will continue providing guests with a premium television viewing experience as hotels deliver more 4K offerings.Android TV, Google Play, Chromecast built-in, and YouTube are trademarks of Google Inc.
Pegasus 13 September 2017
Pegasus Solutions today announces the hiring of two key executives across its global sales teams. Heinrich Kessler will oversee the company's sales efforts in the EMEA and ASPAC regions, and Glenn Wirick will oversee sales and marketing efforts in the Americas.Kessler joins Pegasus after serving as SVP of Business Development at Sabre Hospitality Solutions, and SVP of Global Sales for Trust International. He brings more than 20 years of experience in the hospitality and travel software sector to lead global sales efforts in regions in Europe, the Middle East, Africa, and Asia-Pacific.Wirick joins the company to drive new business development in the Americas and establish a modernized global sales and marketing organization. Prior to joining Pegasus, Wirick served in sales and leadership roles for software and technology companies including NetSuite, InsightSoftware, IBM and JD Edwards across multiple industry verticals including hospitality and real estate."At Pegasus we believe that the disruptive forces of creative destruction are never far off and that we must continually evolve across our teams and solutions, improving our capabilities ever more quickly," said Pegasus CEO Sean Lenahan. "As our company expands its product development efforts and looks to enter a new period of growth, the fusion of Heinrich's deep industry knowledge and relationships with Glenn's enterprise software sales and leadership talents enable our business development team to aggressively compete and win new business."Kessler and Wirick join Pegasus as the company re-emerges in the marketplace, increasing its investment in new product and service capabilities. The company is preparing for the launch of its new mobile internet booking engine and enhanced connectivity solutions with demand partners scheduled for release this year.
TrustYou 13 September 2017
"We are very excited to offer our Meta-Reviews to Hotelchamp and their client base, which complements well with their great product portfolio. We believe that our review data and integration possibilities support Hotelchamp's mission to help hoteliers gain control over direct bookings and benefit from customer engagement through guest reviews. Showcasing a good online reputation across the web is the key to more direct bookings as 95% of all travelers read reviews before they make a booking decision" says Michael Menzel, VP Strategic Partnerships and CRO at TrustYou.As the world's largest guest feedback platform, TrustYou's mission is to improve the travel experience, from finding the right hotel to having the perfect stay. "The power of TrustYou's millions of guest reviews, combined with Hotelchamp's smart technology, further enhances the guest experience on the hotel website. We are keen to be joining forces with TrustYou to provide hoteliers with the most advanced solutions to drive direct bookings" says Kristian Valk, CEO of Hotelchamp.TrustYou is the world's largest guest feedback platform. It collects and analyzes guest reviews, surveys, and social posts from all across the web, every week, for hundreds of thousands of hotels. This helps hotels to gain valuable insights to improve the overall guest experience. TrustYou's platform is made up of various components, one of them being TrustYou Meta-Reviews* - verified global review summaries displayed on travel and search sites like Google, KAYAK, and Hotels.com. Other features of the platform are the sophisticated post-stay survey solution for hotels and the elaborate analytics software to manage, monitor and reply to reviews.*TrustYou Meta-Reviews only contain verified reviews and do not include reviews from TripAdvisor.HotelchampFounded in Amsterdam in 2015 by Kasper Middelkoop and Kristian Valk, Hotelchamp offers the leading marketing and sales platform for the hotel industry. Headquartered in Amsterdam, Hotelchamp has grown in two years to a team of 50+ employees, and boasts a portfolio of clients including The Mandeville, Hotel Palazzo Versace in Dubai, De L'Europe in Amsterdam, Meininger Hotel Group, StayOkay Hotel Group, Bilderberg Group, Amrath Hotels and more. Hotelchamp is the trusted solution for over 1,000 hotels from more than 45 countries.Find more information at www.hotelchamp.com and www.trustyou.com.
Rotana Hotel Management Corporation selects its next generation Point of Sale system from Xn protel Systems
Xn protel 13 September 2017
Rotana Hotel Management Corporation (Rotana) was founded in 1992, it opened its first property, the Beach Rotana Abu Dhabi, in 1993 and is today one of the leading hotel management companies in the Middle East, Africa and Turkey. Rotana's aggressive expansion plans are seeing the company grow from two properties in 1993 to a total of 100 by 2020. Rotana has a number of new projects in the pipeline, confirming the company's intention to have a Rotana managed property in all the major cities throughout the region within the next three years.xnPOS provides comprehensive functionality and scalability that meets the needs of hotel F&B, table service restaurants and hospitality foodservice operations. The product is proven in a wide spectrum of F&B operations in some 50 countries across Asia Pacific, Europe and the Middle East. The pedigree and range of international customers endorses the system's flexibility, functionality, language capability and simplicity of use. xnPOS provides proven workflow advantages to manage guest check transactions, order-entry operations and remote kitchen/bar orders, while also providing seamless integration with hotel PMS, Loyalty/CRM and ERP systems. xnPOS has established interfaces to Oracle Hospitality's Opera PMS and protel hotelsoftware's on-premise and cloud PMS solutions, with HTNG based interfaces to other leading PMS products in development.Samir Abi Frem, Corporate Vice President of IT, Rotana Hotel Management Corporation, said: "Using a robust, reliable and feature-rich POS system from Xn protel helps us provide POS as a service from Rotana Private Cloud to all Centro Hotels in KSA. Xn protel's dedicated and professional service team successfully customized and integrated their solution with our centralized IT services platform in order to deliver all the required system features that can best serve the needs of our customers."Emmanuel Clave, VP Gulf Countries and India, Xn protel Systems comments: "We are looking forward to working closely with Rotana Hotels to integrate our solutions into their ecosystem, to provide flexible, open products that support ever changing industry needs."
IBC Hotels 12 September 2017
DALLAS, TX and Phoenix -- Corporate hotel chains aren't the only ones imbuing their hospitality experiences with newly developed technologies. An exclusive technology partnership between OpenKey and IBC Hospitality Technologies is now enabling independent hotels worldwide to offer the in-demand mobile service to guests who prefer to bypass the front desk, go straight to their rooms upon arrival, and use their smartphones as room keys. The partnership is a win-win; OpenKey will grow its customer base by bringing its innovative mobile keyless entry services to IBC's independent hotel clients all over the world, and IBC will further enhance its technology portfolio by adding yet another cutting-edge, convenient and desirable mobile guest solution.The award-winning OpenKey technology is already a part of the guest experience at hotels in eight countries across four continents, providing seamless room access in place of ecologically detrimental disposable plastic keys. The technology further offers guests access to conveniences such as remote check in to bypass the front desk, as well as directions to the property, amenity booking, notification of early or late arrival, and more."We're excited to integrate OpenKey technology into IBC's excellent range of services and extensive hospitality portfolio," said Brian Shedd, Vice President of Sales & Marketing for OpenKey.Headquartered in Phoenix, IBC offers a portfolio of products and services including the proprietary IBC hotel management platform offering managed distribution, advanced Central Reservation System (CRS), and soft brand benefits to independent hotels, villas, and even bed & breakfasts around the world. Considering more than half of the world's hotel properties are independently owned, that's quite a bit of potential. At a time with online search placing new pressures on small business owners who provide hospitality, IBC's technological tools enable properties to reclaim their revenue from online travel agencies (OTAs) while maintaining independence from soft brands and chains."Guest conveniences are key to drawing clientele, and independent hotels are looking for every technological advantage they offer to both new and returning guests," said Pamela Barnhill, president and COO of IBC Hospitality Technologies. "With mobile emphasis gradually shifting from bookings, marketing and concierge services to guest interaction and engagement, independent hoteliers worldwide are recognizing the importance of adding an optional mobile key solution to the equation. Through this partnership, OpenKey will be enabling independent hotel owners and operators to drive their mobile app strategies, improve two-way guest communications, reduce overhead, boost an operation's margins, and increase customer satisfaction and loyalty. We are delighted to be adding OpenKey to our growing list of technology services offered to our independent hotel customers."About OpenKeyFounded in 2014, OpenKey is reinventing the hospitality experience through its mobile access solution. The OpenKey app is the industry standard for universal mobile key technology and works with the majority of digital hotel locks. Hotels and their guests benefit from OpenKey's platform providing efficiency, convenience and cost savings. OpenKey is a privately held company located in Plano, Texas. The company has been funded by several of the largest hotel ownership and management companies in the world. The app is available for both iOS and Android devices. For more information, please visit www.openkey.co.
NewBook PMS 12 September 2017
One of the most attractive features of NewBook that catches the attention of ambitious hotels is the ability to seamlessly manage multiple locations. The intuitive dashboard of NewBook allows for effortless switching between each property and gives a complete full picture too. With business-critical information instantly accessible, NewBook saves valuable times allowing users to focus on other crucial areas, such as expanding revenue or improving guest engagement. It's a function that client McMillan Hotels Group recognised in its glowing testimonial, noting that the software has helped the business 'through some challenging situations'. Increased flexibility with rate control and a centralised database for guests staying across the brand's portfolio have also been a selling point for the business.Chris Petty, Managing Director of NewBook, said, "We've received lots of great feedback from our clients and hearing that their properties are going from strength to strength is a testament to the software and service that we consistently deliver. Our aim is to help businesses better manage their time and resources, allowing them to maximise revenue and expand their portfolio. We're constantly innovating and exploring new features that could offer even more support to our clients."Old Amersham Hotels Group is another client that's benefitted from the NewBook innovation. The brand has seen a significant upturn, with the ability to accommodate large groups across multiple locations through a single booking. Thanks to the growing revenue, the brand has grown its portfolio to seven properties and uses NewBook to effectively manage them all.Founded in 2010, NewBook aims to revolutionise the way that hotels do business through seamlessly automating day-to-day tasks and providing a raft of invaluable tools to clients. The reservation and property management solution enables businesses to take online bookings, connect to third party sales channels, and undertake other revenue generating activities.
EyeforTravel 12 September 2017
Although Artificial intelligences (AI) are a long way from truly emulating the human brain and replacing your data analysts, they are taking their first steps and should definitely be a part of your data team. This is the conclusion of EyeforTravel's new report into deep learning, which is free to download now.The case for using neural network-powered deep learning techniques lies in the potential return on investment that they can provide. Not only can neural networks undertake complex analysis but they can also reduce workloads, freeing up data professionals to work on more demanding tasks. For example, the report notes that Stena Line's deep learning program to understand price competition for its onboard products saves weeks of analyst labour, increases accuracy dramatically and all for a cost of roughly EUR15,000.Not only can they help with some of the more mundane tasks and working through very large data sets but it is constantly growing in complexity and will soon be able to take more tasks on. "Instead of building very complex models to understand the parameters that influence revenue, you just feed the data into a system and let the system - thanks to a deep learning algorithm - learn what works," says Marion Mesnage, Head of Innovation and Research at Amadeus IT. "There is no assumption on the model whatsoever. That's very disruptive...but we believe it could equal or outperform what humans can achieve."It's not just data teams that deep learning can help, marketing teams also stand to benefit substantially from deep learning. Neural nets can learn huge amounts about what makes customers tick, such as optimal pricing points and the best creative as well as where to deploy this. The report notes that The Travel Corporation is using deep learning to track online sentiment and automatically adjust advertising to appropriate formats and destinations.To find out more about deep learning download the free report now and see:What brands such as Amadeus, Expedia, Stena Line, and The Travel Corporation are doing to harness deep learning.How neural nets have been developed and how they power deep learning.Where deep learning will transform the industry.How deep learning can save time and reduce costs.What the limits are to deep learning and how regulation might affect it.The report is part two of EyeforTravel's How Will Artificial Intelligence Transform Travel? report series. You can find the first report, which studies chatbots in travel, by clicking here.