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Hotel Internet Services' BeyondTV Solution Is the First to Integrate an Alexa Digital Concierge into the TV system providing the Industry's First and Only Total Guestroom Entertainment Experience

Hotel Internet Services, Inc. (HIS) ·5h
New York, New York -- June 22, 2017 -- Hotel Internet Services (HIS), a full-service provider of internet services and technology solutions for the hospitality industry, continues to push the envelope on guestroom entertainment innovation with BeyondTV. This proprietary platform goes above and beyond conventional guest room entertainment solutions by offering a one-of-a-kind, comprehensive solution designed to fully address the latest trends and demands in casting, streaming and communication technology. There are several exciting new features in the latest BeyondTV platform including the ability to cast 1000's of Apps, Amazon Music Integration, an updated user Interface, Hollywood movies, seamless free-to-guest programming, integration with almost any TV and Amazon Alexa integration!Just like in your home, Alexa responds to your every command enabling you to access hotel amenities, select movies, select television channels, turn the TV on and off, select music, order room service, control lighting and much more..."HIS has striven to go beyond offering a solution that merely serves to cater to a particular trend at a particular time; instead focusing efforts on providing hoteliers with the ability to deliver a complete guestroom entertainment system bringing a home away from home experience" said Gary Patrick, CEO of Hotel Internet Services."Our goal with BeyondTV remains one of providing a platform that is affordable and that is capable of evolving to meet changing guest and property needs. Now with the integration of Amazon Alexa, we provide hoteliers and guests with the most advanced artificial intelligence designed to enhance the guest experience."A special short video on these new features and enhancements we will be shown at HITEC booth #1801 this year (http://www.hotelwifi.com/beyondtvdemo).For more information about the full range of technology solutions available from Hotel Internet Services, please contact Gary Patrick at 866-265-7575 Ext. 705 or email gary@hotelwifi.com.About Hotel Internet Services, Inc.Founded in 2003, Hotel Internet Services, Inc. (HIS) is a full solution provider for secure wired and wireless Internet services, IPTV VOD Systems, BeyondTV Wireless Streaming Player, and convention services, all supported with 24x7 guest service monitoring and support. HIS provides equipment and services to casinos, hotels, resorts, military and student housing, timeshares, condos, conference centers, apartments and many other commercial venues.HIS has deployed numerous small to large-scale facility-wide wired, wireless, and in-room entertainment solutions across the U.S. They currently maintain hundreds of properties with over 150,000 guest rooms. Based in Clearwater, Florida, HIS maintains three offices in the U.S. and Mexico. For more information, please visit www.hotelwifi.com.(c) BeyondTV 2017. All Rights Reserved. The BeyondTV logo, and other trademarks are trademarks of Hotel Internet Services and may not be used without permission. The names of other companies, products and services are the property of their respective owners.

hospitalityPulse Offers a "Sneak Peek" of pulseBooker During HITEC 2017

hospitalityPulse, Inc. ·8h
Attendees at this year's HITEC in Toronto, Canada will be introduced to the latest inspiring innovations from hospitalityPulsetm, a leading provider of next-generation technology solutions for the hotel industry. hospitalityPulse will be unveiling its Internet Booking Engine (IBE) which complements the use of its FIRE (Feature Inventory Response Engine) solution. This new IBE is offered to FIRE users at no charge.pulseBooker enables several unique features that enhance the overall implementation of FIRE. As with most transactional products, pulseBooker will have built-in personalization options including color, logo, and branding available free to FIRE customers. For even more customization, and as with all hospitalityPulse's systems, all of FIRE's web services are built as Open APIs, making it incredibly easy to integrate and implement. According to company CEO, Pierre Boettner, an interactive self-service SDK will be released later this year, and pulseBooker is first to reveal some features of ICE (Intelligent Commerce Engine) that is planned to for release in 2018.Some of the features and benefits of pulseBooker are:trueAvailabilitytm of rooms and featureshotels can increase guest satisfaction by letting them 'assemble' the perfect room for their personalized staymonetization of room assets/yield to the roompowerful personalization options, including contextual amenitiesin sync with roomPulse, automating and ensuring fulfillment of booked featureschanges the paradigm of what it means to book a hotel room (Buy/Sell room features)optimizes monetization of hotel assetsroomPulse also maximizes fulfillment of feature requests from other channelshospitalityPulse will also be showcasing their flagship solution, roomPulse, a revolutionary cloud solution engineered to ensure hoteliers assign rooms based on reservation requirements and room availabilities, resulting in optimal upgrades being granted to the right guests. The highpoint of the conference this year will be the launch of FIRE, which uses predictive future room assignments to ensure what guests are offered to book online, also is what they can expect to receive when they arrive at the hotel. Communication with the property based system using roomPulse enables a highly personalized booking path for each guest, allowing them to select their desired room type, room attributes and features they are willing to pay more for, providing competitive differentiation from other hotel booking experiences currently dominating the market."We couldn't be more excited about launching our next wave of transformative solutions at HITEC, one of the premier gathering places for the hospitality industry's most visionary leaders," said Boettner. "With the addition of pulseBooker and FIRE to roomPulse, hospitalityPulse is solving some of the longest-standing pain points for hoteliers, and changes the paradigm in hotel room distribution."HITEC attendees and media are invited to come by booth #208 to meet with the hospitalityPulse team and view live demos of one of the industry's most innovative platforms.To learn more visit hospitalitypulse.com.

Bartech to Showcase Cutting Edge Hotel Minibar Design and Technology at HITEC 2017

Bartech Systems International Inc. ·8h
Toronto -- Bartech, a world leader in profit-generating automatic minibar solutions for the hospitality industry, is set to present hoteliers with the latest advances in minibar ingenuity and design at HITEC 2017. Taking place June 26 - 29, at the Metro Toronto Convention Centre in Toronto, Canada, attendees at this year's HITEC will have the opportunity to learn about Bartech's industry renowned DD46 (double door) minibar and Neotray in-room vending solution at booth #1420, as well as the company's full range of industry leading products recognized for their cost saving and revenue enhancing abilities.A global leader in advanced minibar solutions for the hospitality industry, Bartech solutions provide hoteliers with diverse offerings in sensor technology, minibar to server communication, software innovations, and customizable minibar design. Capable of catering to virtually any property need, the flexible design of the Bartech DD46 serves to demonstrate how hotels can provide guests with the convenience of an in-room fridge for personal items, while still allowing the property to benefit from in-room sales. Offering a storage space totaling 70 liters and 2.5 cubic feet, the DD46 provides a left side that is fully automated with micro-switch and magnetic sensors capable of tracking any items removed and consumed. All purchases are instantly posted to a guest's profile via Bartech's proprietary management software, ensuring a hotelier's ability to charge accordingly and restock efficiently. Along with a right side that is left empty for a guest's own items, the DD46 can also be offered with a top dry selection space. In addition, its appearance can be customized to meet any hotel design need."As a solution that is present in more than 10,000 guestrooms around the globe, the DD46 is a symbol of Bartech's ability to custom tailor minibar platforms in a way that exceeds hotelier expectations in reducing costs and boosting revenues," said Bartech president and CEO Mario Agrario. "We are extremely pleased to provide HITEC attendees with an opportunity to see how the DD46 and other Bartech solutions such as the Neotray, can serve a vital role in ensuring complete guest satisfaction."Further strengthening Bartech's role as the hospitality industry's most innovative provider of minibar and in-room consumable solutions, the Neotray provides hoteliers with a convenient and efficient method of offering non-refrigerated items to guests. As with other Bartech innovations, the Neotray also allows properties to automatically post charges to a guest's folio in real time via the PMS, reducing overhead costs and enhancing the likelihood of guest purchases through the ability to offer items at lower prices. Equipped with a transparent lid that automatically unlocks by the guest's cash\credit status , the Neotray offers three rows each consisting of five sensors. Up to 15 small products or five 375mm bottles can be provided to guests. As another example of Bartech's commitment to maintaining a hotel's unique style, the Neotray is available with either a clear, frosted or tinted window lid. Hoteliers also have the option of printing a logo or other brand design on the lid, and can choose from a range of virtually limitless side panel options that include leather, stainless steel, cloth or wood veneer looks.For more information about Bartech and their comprehensive range of automatic minibar solutions, please visit Booth #1420 during HITEC, contact Bruno Agrario at +1 702-335-2318, email bruno@bartech.com or visit www.bartech.com.

Palmeraie Resorts partner with iRiS Software Systems to blend tradition with cutting edge technology

iRiS Software Systems ·8h
Palmeraie Resorts are looking to embrace technology to engage their already tech- advanced guests. iRiS have created a Web and Mobile app for Palmeraie Palace which will present hotel information digitally, with stunning imagery and enabling guests to order F&B and make service requests. At the heart of going digital, is to make the guest feel comfortable and this is demonstrated by the hotel offering the solution not only on any guest device but also in three different languages: English, French and Arabic."We see this as a new way to engage with our guests, by empowering them whilst taking guest interaction to a new level. Guests can use our digital concierge to look up details for our facilities, order through the app, everything will be in the guest's hands. We selected iRiS as our technology partner as their impressive platform will enable us to be at the cutting edge whilst allowing us to proceed at our own pace." said General Manager, Patrick Lebufnoir.iRiS is the leading and the largest guest experience enterprise platform provider, serving the hospitality industry with a suite of solutions that customers can access using their library of API's or via 'out of the box' product applications."As previous hoteliers ourselves, we have created this - a complete and visionary hospitality package that thinks and functions in the way that 21st Century software should. We are proud to complement Palmeraie Resorts excellent service and partner with such a prestigious brand. We look forward to working together to provide something really special for their guests." commented Jason Jefferys, CEO at iRiS.---------------------------------------------------------------------------------------------------------------------- About iRiS Software Systems:iRiS is a global leading enterprise applications platform provider, creating innovative mobile and web solutions for the hospitality industry. iRiS's multi-tenanted, cloud-hosted Guest Experience Platform (GXP(r)) increases revenue, reduces costs and improves the end-to-end guest experience for hotels in any language. At the heart of the platform is integrations, with most major hotel back-end systems and third party providers such as door-lock providers, already integrated to, with constant ongoing development. More than 3,000 hotels and restaurants worldwide choose to work with iRiS for their ability to deliver tomorrow's guest experience, today. As well as working with large hospitality groups, iRiS also works with smaller independent companies to deliver an outstanding guest experience while consistently generating increased revenue for hotels, restaurants, serviced apartments and bars.To discover how your business could benefit from iRiS's solutions, email sales@iris.net For any press enquiries, please contact Marketing at marketing@iris.netMore information: www.iris.netEurope: Europe@iris.net Tel: +44 20 7099 9252 Americas: Americas@iris.net: +1 778 835 0653 Middle East: middle-east@iris.net APAC (Hong Kong): +852 8193 0113About Palmeraie Resorts:Palmeraie Resorts Marrakech is a true destination for leisure and business in the heart of the Palm grove of Marrakech standing over 230 hectares. Palmeraie Resorts offers distinct environments; the mythic Palmeraie Palace and the very trendy 5-star Hotel du Golf. The Resort features also a conference center "Palmeraie Conference Center", a sumptuous Spa of 5000 sqm "The PalmSpa & Fitness", a 27- hole golf course "The PalmGolf Marrakech Palmeraie" and exciting entertainment for kids and adults. The multiple dining venues offers local and international cuisine - as well as a variety of unique bars concepts.More information: www.palmeraieresorts.comFor any press enquiries, please contact Marketing at: s.hamiani@palmeraieresorts.comFor Reservation: reservation@palmeraieresorts.com Tel: +212 524 334343For Group requests: sales@palmeraieresorts.com Tel: +212 524 368760

Koloa Landing Resort at Poipu Selects Agilysys Solution Suite to Streamline F&B Operations and Enhance Guest Service

Agilysys ·8h
ALPHARETTA, GA. -- Agilysys, Inc. (Nasdaq: AGYS), a leading global provider of next-generation hospitality software solutions and services, today announced that Koloa Landing Resort at Poipu in Koloa, Hawaii, has selected a suite of software solutions -- including InfoGenesis(r) POS, InfoGenesis(r) Flex and rGuest(r) Pay -- to streamline food and beverage operations and enhance guest service at the 306-unit luxury property.Koloa Landing Resort, located on the island of Kauai, hosts both business and leisure travelers and is a popular destination for meetings, weddings and other events. The property features a variety of deluxe accommodations, ranging from studios to four-bedroom villas, as well as a full-service spa, a signature poolside bar and grill, three lagoon pools, and 28,000 square feet of event space. The executive team wanted fully integrated point-of-sale and payment gateway technology that would optimize food and beverage delivery and reviewed a number of solutions before selecting the Agilysys suite."We wanted technology that would strengthen the property's entire food and beverage operation, and the Agilysys solutions offered the functionality and flexibility we required," said Erik Hosseinioun, project manager at Azul Hospitality Group, which manages Koloa Landing Resort. "The combination of InfoGenesis fixed and mobile POS solutions will enable us to offer a quality experience in a variety of settings, particularly poolside, while rGuest Pay will reduce the risks associated with credit card acceptance. Together, these solutions will streamline efficiency, increase revenue opportunities and enable the resort's food and beverage staff to personalize their engagement with guests."Koloa Landing Resort is using the following Agilysys solutions:InfoGenesis POS - an award-winning, comprehensive point-of-sale system that combines easy-to-use terminal and tablet touchscreen applications with industry-leading offline capabilities. Designed for multi-unit and complex operations, InfoGenesis POS features real-time reporting, support for flexible menu types, and multi-language capabilities that drive service flexibility and increase operational efficiency. The system easily manages any combination of food, beverage and retail services, and integrates with other Agilysys applications and a wide variety of third-party offerings.InfoGenesis Flex - Agilysys' mobility solution that offers full point-of-sale functionality delivered on a convenient tablet device. InfoGenesis Flex provides signature capture, adaptable kitchen and receipt printing for large service areas, and a feature-rich mobile experience for foodservice operations. The solution is designed to keep revenue flowing in the most demanding high-volume environments, and its powerful offline capabilities ensure uninterrupted performance, even where Wi-Fi connectivity is inconsistent.rGuest Pay - the Agilysys payment gateway that enables complete and secure payment processing. rGuest Pay leverages one of the few payment offerings that includes: validated Point-to-Point Encryption (P2PE), which securely encrypts cardholder data while drastically reducing annual PCI audit costs; a Payment Information Proxy (PIP) that secures data arriving via e-commerce interfaces; robust tokenization, which eliminates storage of cardholder data; and a full range of fixed and mobile EMV-ready payment devices that ensure compliance with new card security regulations."Our comprehensive and feature-rich point-of-sale and payment gateway solutions address some of the top concerns of food and beverage delivery -- convenience, speed of service and security," said Jan Larsen, senior director of product management and strategy at Agilysys. "InfoGenesis and InfoGenesis Flex combine comprehensive functionality with maximum flexibility to ensure fast and efficient service, while rGuest Pay safeguards sensitive guest cardholder data. This technology will work together to help Koloa Landing Resort streamline its F&B operation, maximize profitability and deliver world-class guest service."Koloa Landing Resort at Poipu is located on 21 acres on Kauai's sunny south shore. The property features 306 deluxe villa and studio accommodations, luxury spa, fitness center, bar and grill, and three lagoon pools, including a 350,000-gallon signature pool with waterfalls, a waterslide and a swim-through grotto. The resort also boasts 28,000 square feet of event space, including 16,000 square feet of outdoor space with ocean views. Koloa Landing Resort is a member of Marriott International's Autograph Collection and is managed by Azul Hospitality Group in San Diego.

OpenTravel Alliance Publishes Ground Transportation 2.0 Standard

OpenTravel Alliance ·9h
OpenTravel Alliance publishes Ground Transportation 2.0 Standard to enable connectivity as it continues to provide standards and tools to enable seamless end-to-end consumer experiences.Susanne Auinger of Deutsche Bahn shared, "Ground Transportation 2.0 was designed by OpenTravel Alliance members and industry partners from all over the world with the goal of improving travelers' encounters with ground transportation."The 2.0 model is an open source messaging standard that bridges the distribution gap and creates more opportunities for bookings. It automatically generates both XML and JSON messaging, which provides the ability to implement both robust applications and lightweight messaging for mobile capability. The 2.0 standard was built to propel the 1.0 technology to the next level and continue to meet user needs.The Ground Transportation 2.0 Standard was commissioned for development by a group of companies who will also be some of the first adopters. This dynamic group made up the Project Team who represents various parts of the transit, ground passenger transportation, travel, tourism and leisure industries and includes companies such as Amadeus, City Rama, Deutsche Bahn, LinksRez, M2C Masai, SuperShuttle, Travelport and TTI."Ground Transportation is the second new 2.0 standard from OpenTravel Alliance in 2017, and we have more planned for the year," explained Sandy Angel, Specifications Manager for OpenTravel Alliance. "We are continuing to develop standards that work across multiple sectors so companies have the best tools possible to meet their business objectives and serve their customers. We invite hospitality and travel industry partners to join OpenTravel Alliance and its members to create and implement standards to increase distribution and meet the needs of today's tech-savvy consumers."In addition to publishing Golf and Ground Transportation 2.0 Standards in 2017, OpenTravel Alliance met earlier this month to work on the development and launch of its Hotel 2.0 Standard. The meeting was attended by member companies including Ajontech, Best Western, Disney, IHG, Hyatt, Marriott and Travelport, and took place in Washington D.C. from May 31 to June 2."We had a great turnout and there was strong engagement from our peers in the industry," stated Lorie Grant from InterContinental Hotels Group (IHG). "The team completed the data libraries specific to hotel stays, which is the key piece for the hospitality vertical to use the 2.0 specifications. I am excited to announce the 2.0 specifications will publish later this year, and for how we can use them to drive efficiencies with our OpenTravel Alliance and GDS partners."For more information on OpenTravel Alliance's 2.0 Standards, please contact Sandy Angel (Sandy.Angel@Opentravel.org) of OpenTravel Alliance.

Midas Hospitality Selects Broadvine to Optimize their Portfolio Performance

Broadvine ·10h
Raleigh, NC -- Broadvine, a leader in Business Intelligence and Analytics software for the hospitality industry, announced today that it is implementing its cloud-based application to optimize hotel portfolio performance for Midas Hospitality, one of the premier hospitality management groups in the Midwest.Broadvine's application delivers robust Business Intelligence insights via Reporting, Forecasting, Labor and Expense Management to hotel management companies worldwide. By consolidating data from various PMS, benchmarking and labor systems, in combination with their accounting platform, Midas will be able to easily view and analyze data to make quicker, more profitable decisions."Midas Hospitality is an innovator in our industry and recognized the value in partnering with our organization to optimize the performance of their portfolio," said Shawn Barber, CEO of Broadvine. "Broadvine's mission is to enable our partners to deliver an exceptional guest experience by eliminating the time and frustration associated with aggregating and manipulating data into reports and insights.""Broadvine's suite of modules will enable us to easily assess our performance and operational efficiencies, enabling our team to drive profitability while spending more time with our guests," said Jim Brueggermann, CFO of Midas Hospitality. "Using technology to improve our results to our ownership partners and delivering an exceptional guest experience is key to our continued growth and success."About Midas HospitalityFounded in 2006, Midas Hospitality has developed, opened and currently manages numerous properties including 30 hotels in 14 states. The company serves global brands including Hilton, IHG, Marriott, and Starwood. Midas was recently awarded Marriott's prestigious Horizon Award for demonstrated excellence in portfolio operations and development of new properties. Midas Hospitality's headquarters are located at 1804 Borman Circle Dr. in Maryland Heights, Mo. For more information, call (314) 692-0100 or visit http://www.midashospitality.com.

protel hotelsoftware and SHR Announce First-Ever CRS/PMS Whisper Technology Alliance

protel ·10h
HOUSTON and DORTMUND, Germany -- Sceptre Hospitality Resources, SHR, a leading provider of advanced distribution technology and creator of the best-in-class central reservations system, Windsurfer(r) CRS, has partnered with global property management system (PMS) innovator, protel hotelsoftware, to bring hoteliers and their guests an enhanced booking experience by way of a unique predictive analytics data interface.This agreement, which gives SHR access to protel's 14,000 global hotel clients' transaction and preference data, makes the company the first CRS provider to have such deep data integration via a service bus concept, enabling them to, in turn, offer their hotel clients highly-relevant data before, during, and after the guest experience."At SHR, we are firm believers that more sophisticated system integrations are needed to help simplify the confusing swirl of hospitality technologies currently on the market," said Drew Rosser, VP of Sales for SHR. "The team at protel has taken this belief, kicked it up to the next level, and acted on it. We are very excited to see the innovative solutions that will undoubtedly come out of this common vision."Development of protel's Genius analytics platform started in March of this year, making protel the first company in its field to bring this technology to market. "No one else but protel is doing this, and this is the first time any CRS vendor has gained access to predictive analytics information generated by the entire hospitality ecosystem," said Linda Vallner, VP of Business Development for protel. "It's really the future of PMS meets the future of the CRS."Traditionally, the CRS and PMS talk to each other via a point-to-point interface. The protel system provides a multi-point connection to the entire hospitality ecosystem via its enterprise service bus, protel.I/O. The service bus extracts data from the PMS as well as from other vendors such as restaurants, spas, and any other connected systems. It stores the data in its data warehouse, protel Genius. Genius then analyzes the data and feeds only the most relevant guest intel and upsell recommendation data back. This can be delivered at every guest touchpoint using what is known as "whisper" technology. Subscribing systems such as the CRS can then pull these focused recommendations for booking, stay, and post-booking purposes, providing hoteliers with not only vital guest preference and spend information, but also calculated recommendations to create a more personalized and engaging guest experience.The protel team has been providing PMS services to the market for 22 years in over 90 countries throughout Europe and Asia, garnering deep PMS knowledge over that period. "We were one of the first hospitality vendors to realize that traditional interfaces could not provide the high levels of integration and data sharing needed to drive the unique levels of guest recognition that will delight today's savvy traveler. We wanted to work with an agile, like-minded CRS Partner," said Pete Simpson, SVP of Global Business Technology for protel. "With SHR's technical prowess and reputation for embracing only the best of the new, we knew we'd found a great match."The company plans to introduce the new system at HITEC Toronto next week at a special Consultant Briefing breakfast held in, of all places, a bank vault. "We've all been to our share of breakfast briefings before, and a unique product calls for a unique venue," said Vallner. "We believe our technology is dead on the money, and we want our guests to come away understanding that it's true."About SHRSHR is a leading provider of advanced tools and services that help hotels execute their best distribution strategy while delighting guests and optimizing profitability. The technical maturity of SHR--having built not one but two Central Reservations Systems (CRS)--is second to none. In addition to serving thousands of properties around the globe with Windsurfer(r) CRS as well as the Internet Booking Engine, TopSailtm, the company also provides Revenue Management for Hire to brands, chains, and management companies. SHR brings hoteliers the best in nimble technology, intelligently supported by tested industry experts--keeping hotels competitive. For more information, please visit www.shr.global.SHR is the trade name for Sceptre Hospitality Resources, LLC, a Delaware Limited Liability Company.Media Contactsprotel hotelsoftwareJeremy Armes, VP of Marketing & PREmail: jeremy.armes@protel.net Phone: +49 231.915.930http://www.protel.io/SHRJason Emanis, VP of MarketingEmail: jemanis@shr.globalPhone: 713.333.9944 https://shr.global/
Article by Amanda Wisell

Generation Experience: How the Millennial Shift Impacts Luxury Resorts

PAR Springer-Miller 22 June 2017
"The Millennial Generation is another wonderful wave of people discovering us and becoming part of our family," commented Allyson Cavaretta, Director of Sales and Marketing for the family owned Meadowmere Resort in Maine. "It is exciting to see the generations join us and change over the past 30 years."Resort properties with a focus on outdoor and adventurous activities have been among the first to experience this shift in generations."This Millennial Generation enjoys an active vacation that is purposeful," commented Tracey Welsh, General Manager of Red Mountain Resort in Ivins, Utah. "It fits well with what Red Mountain has been doing for nearly 20 years."Some properties in this segment have not seen much generational shift. For example, as a high-end luxury property located in a semi-remote location, Nemacolin Woodlands primarily serves Baby Boomers and Generation X. Similarly, The Otesaga Resort Hotel in Cooperstown, New York also continues to serve a more mature guest."We haven't noticed much of a shift, yet," commented Tjibbe Lambers from the Otesaga Resort Hotel. "However, we have started to adapt our guest service procedures to the needs of Millennial guests as part of our long range plans.""Seasonally, our resort guests are families and vacationers," commented Susan Engler, Vice President of Sales and Marketing for Blue Harbor Resort in Sheboygan, Wisconsin. "We do see the business traveler and corporate participants getting younger as Millennials are joining the workforce. We have been paying close attention to their needs."For many luxury resorts, this change in traveler demographics is creating an opportunity to re-energize their operations and add new programs. Their nickname is the "Experience Generation" and these Millennials want to immerse themselves in their surroundings. To accommodate these preferences, properties are revamping their recreation programs and food & beverage offerings, as well as the public and private spaces on property."The shift in our guests is bringing a fun, renewed sense of energy to the Chateau," commented Tanya Walker from Chateau Beaver Creek in Colorado."The older demographic are generally looking for quiet, peaceful, relaxing experiences while younger generations are often in search of more active, adventure, sporting and group "live-for-the-moment" experiences - the more local the better," Marc Rodriguez, General Manager of Esperanza Resort in Cabo San Lucas, Mexico.Millennials have high expectations that their technology needs will be met on property. While it has been their voracious appetite for bandwidth that has been driving hotels and resorts to upgrade their guest connections, all guests benefit from the faster Wi-Fi speeds."Millennials want a very high level of service, food standards and technology, however they want it in a very casual and comfortable setting." commented Carol Sullivan, Director of Sales and Marketing for The White Mountain Hotel & Resort in North Conway, New Hampshire. "We have redesigned our restaurant and are redesigning our guest rooms to meet these requirements."Guest communication takes on many forms with Millennial guests. They are less inclined to pick up the phone or visit the front desk and more likely to want to be able to communicate with the property via their app of choice."With Millennials, response times for requests are typically shorter, as are booking windows," mentioned Mark Rodrigues, General Manager of Esperanza Resort.Many properties report upgrading their website to streamline the booking process and be more mobile friendly. They are developing rich content to share on social media and listening to the various channels to ensure they are part of the conversation."We have not altered our core product - a great family vacation with a cozy, comfortable feel," commented Cavaretta of Meadowmere. "However, how we help create the story of that great vacation has evolved as the tastes and interests of our customers have changed. We present the Meadowmere not just as the place to stay, but the place to have that great Ogunquit adventure."

HITEC News: Maestro PMS Adds Integrated Digital E-Signature Reservation and Sales & Catering Contract Execution to List of 600+ Supported Interfaces

NORTHWIND-Maestro 22 June 2017
Markham, Ontario -- Maestro PMS, the preferred technology solution and property management software provider of leading independent hotels, resorts, condos and multi-property groups, will launch its E-Signature capability at HITEC 2017 Booth 1219 in Toronto June 26-29.E-Signature enables independent operators to close more meeting and event business faster by letting clients and meeting planners execute sales and catering and room reservation contracts remotely.As a forward thinking leader in technology for independents, Maestro PMS is continuously building partnerships to provide data integration and interfaces with more than 600 third party systems that give independents the freedom to operate the way they want.Click here for more information on how to reserve, engage and socialize with Maestro PMS property software."For over 35 years Maestro has specialized in providing property management software systems for independent operators."Each property has unique requirements and relationships with third party providers. Many operators ask if the Maestro PMS will interface easily with systems they use and value," said Warren Dehan, Maestro PMS President. "In almost all cases the answer is yes."Maestro interfaces with hundreds of third party systems, and we are continuously developing new integrations to ensure our clients are not locked in to limited options."Our clients have a voice and we listen." Maestro supports every major GDS, CRS, Channel Managers and POS systems, all major revenue management, electronic lock systems, and dozens of in-room offerings, and other systems."All our interfaces are compatible with both our cloud hosted and our on-premise Maestro solutions," Dehan said.In addition to a large portfolio of current interfaces, Maestro provides its proprietary Application Program Interface (API) to third party companies to streamline interface development for the growing number of new system providers entering hospitality."New system providers can quickly develop an interface for Maestro with our API," Dehan said."We also work within HTNG's mainstream interface guidelines for new development. As an example, Maestro also interfaces with Comtrol Corporation's Lodging Link solution, which provides hundreds of interface options."Maestro PMS, which offers 20+ integrated modules on a single image database delivers revenue-generating tools and services that increase profitability, drive direct bookings, centralize operations, and provide personalized guest service to keep guests coming back.

The World's Best Hotels Choose ALICE for Guest Messaging, Staff Operations, Concierge Technology, And More

ALICE 22 June 2017
New York, NY -- ALICE - the hospitality industry's leading operations platform, which connects all the departments of your hotel for improved staff communication and task management - will be showcasing new products and features at this year's HITEC in Toronto, June 26-29, Booth 1245. You can schedule a meeting with our team here.ALICE's partners include 3-5 star independent and managed hotels, hotel groups, residential condominiums, serviced apartments, vacation rental companies, and concierge companies looking to provide exceptional service through mobile staff technology and guest communication channels. ALICE can also be integrated into your own app or website via ALICE's API. Hotels and groups on the ALICE platform include Two Roads Hospitality, SIXTY Hotels, One&Only Resorts, Viceroy Hotel Group, and Leading Hotels of the World.Read how serene Wine Country escape MacArthur Place, Sonoma Hotel & Spa is using ALICE's Guest Messaging to remove the bottleneck at the front desk. They selected ALICE's Guest Messaging and Staff request management technology to provide convenience to guests with messaging technology they're already familiar with and which doesn't require downloading an app, and ease for front desk staff, who now field many fewer phone calls, and can respond to guest text messages and dispatch guest requests all with one system.Read how Colorado's popular Copper Mountain Resort uses ALICE to coordinate their staff across twenty-six buildings and three different base villages. ALICE has replaced emails, phone calls, radios, and paper logs to provide one centralized place for all requests and internal work orders from guests, unit owners, the front desk, a separate management team, multiple restaurants, event spaces, and other mountain operators, improving staff communication and productivity.Read how ALICE's concierge technology helps an already standout concierge team at SIXTY SoHo "iron out the kinks." The highly-rated team is using ALICE's concierge task management software to improve team coordination and efficiency on the job. The hotel's Chef Concierge says ALICE's functionality (which includes a Google-powered Vendor Database, robust tagging and filtering, itinerary and confirmation printing, and logbooks for package management) sets it apart from other concierge technologies he's used.If you're looking at technology as a means to improve your hotel's performance , stop by Booth 1245 to meet the ALICE team and see a live presentation of our technology. Hoteliers interested in attending HITEC for free can email us at info@aliceapp.com for more information. We also invite you to book a meeting in advance, for a personalized demo of ALICE.

SALTO Systems to Introduce BLE Enabled AElement Fusion at HITEC in Toronto June 26-29

SALTO Systems 22 June 2017
Atlanta, GA -- SALTO Systems, a leading manufacturer of electronic access control solutions, will showcase its latest innovations for hospitality -- including the new Bluetooth Low Energy AElement Fusion reader -- at the annual Hospitality Industry Technology Exposition & Conference (HITEC). HITEC will be held June 26-28 in Toronto."SALTO has a great lineup of technologically-advanced electronic lock solutions for HITEC," said Rob Zijl, Vice President Hospitality-Access Solutions at SALTO Systems. "We're particularly excited to launch the AElement Fusion - a small, customizable light ring reader that offers a discreet electronic lock for hotels looking to deploy electronic access control that is stylish and innovative."SALTO Systems' other featured products at HITEC -- the world's largest hospitality technology show -- will include those that help hospitality installations streamline operations from back-of-house to the front desk, said Zijl. SALTO Systems hospitality solutions exist for virtually every touchpoint that can affect the experience of the hotel brand and create unique keyless experiences for guests, he said.The HITEC conference, sponsored by Hospitality Financial and Technology Professionals (HFTP), offers top-notch hospitality technology education and an unparalleled tradeshow highlighting the latest products and services. This year's HITEC expo will be held at the Metro Toronto Convention Centre in Canada from June 26-29. HITEC attendees are encouraged to visit SALTO Systems' Booth 735 to demo a variety of products, including: AElement Fusion, The Next Level In Hotel Lock Engineering - AElement Fusion is a new electronic lock with a sleek reader accentuated by an interactive light ring that illuminates when access credentials are presented, providing a minimalistic design that blends with any hotel decor. The AElement Fusion is compatible with RFID, NFC, and BLE (Bluetooth) technologies that integrate seamlessly with mobile applications including SALTO Systems' JustIN Mobile.SALTO's JustIN Mobile App Opens Doors Using Smartphones - JustIN Mobile replaces the need for a physical access hotel room card by securely sending a room key Over the Air (OTA) from SALTO's ProAccess SPACE management software to an iOS or Android device. The guest's smartphone sends a signal to open the hotel room door's electronic locks using BLE. JustIN Mobile can improve the guest experience by eliminating the need to physically check in or check out at the front desk while also streamlining overall hotel operations.Seamlessly Manage Hospitality Access Control With SALTO XS4 & XS4 Mini Escutcheons -SALTO's XS4 access control platform combines electronic door components, peripherals, and software, providing tailor-made, wire-free networked access control solutions for hospitality management. SALTO's ANSI-compatible XS4 Mini's compact and easy-to-install design makes it simple for security professionals to upgrade and replace mechanical-key operated door locks with the latest in electronic access control. The XS4 Mini offers quality stainless steel construction and Mifare-DESFire and BLE technologies, allowing it to work with conventional smartcards and SALTO's JustIN Mobile app.Michael Cline Named Vice President, Hospitality - Based in SALTO's Atlanta, Georgia, headquarters, Cline will guide the continued growth and expansion of SALTO's U.S. Hospitality Sales organization."We've continued to add features that enhance access control, offer a state-of-the-art guest experience, and reduce cost for hotel management," said Zijl. "We hope HITEC attendees will visit SALTO Systems at Booth 735 to demonstrate our hospitality-designed security solutions."Visit the HITEC show planner and locate SALTO Systems' Booth 735 here: http://s23.a2zinc.net/clients/HFTP/H17Toronto/Public/eventmap.aspx?shexhlist=1
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Article by Cristian Grossmann

How Investing In Your Hospitality Employees Boosts Your Bottom Line

Beekeeper 22 June 2017
One of the widely known hospitality industry mottos is "heads in beds," and another should be "invest in people and they'll invest in you." A positive guest experience in hospitality is won or lost based on your staff's attitude and aptitude. From check-in to check-out, guests evaluate their experience based on how they are treated, so it's important to lead by example. We've outlined how investing in your hospitality employees can boost your bottom line.Elite Training Creates Memorable Guest ServiceThe importance of properly trained hospitality staff has never been more important. With so many competitive options, guests can pick and choose where they want to spend their money. Those decisions are increasingly based on past experiences - both their own and those they have read about online.Two of the best ways to ensure a guest has a top-notch experience is to A) resolve their issues quickly and skillfully and B) exceed their expectations. Whether it's an unsatisfactory meal or lost luggage, going above and beyond to correct the issue will impress your guests and encourage them to return.Invest in proper training and set processes for all your workers to follow in any given situation when addressing guests' concerns. This creates operational efficiencies, enhances the customer experience, and establishes your internal company culture.Happy Employees Improve Company PerformanceYour team is arguably your company's most valuable asset; it only makes sense to keep your staff as content as possible. Bob Kelleher, the President and Founder of The Employee Engagement Group, believes that your staff - not your guests - should be your top priority. Additionally, hotel staff is in high demand so doing everything possible to reduce turnover is crucial. Companies should focus on keeping employees happy and engaged. But how do they do that?Kelleher suggests that successful engagement includes a learning culture, transparent and frequent communication, the pursuit of higher performance, and alignment with company and individual goals. These are all areas you should consider investing into boost staff members' satisfaction levels. Happy employees are more productive, tend to better take care of customers, and more likely to become quality brand ambassadors. All of these translate to an increased bottom line.Elite Training + A Happy Team = Improved Bottom LineIt's evident that employees are an integral part of elevating your company's performance. Colleagues who believe their employer is invested in their success are more likely to give their best at work. That means a great ROI in your people, which is music to a CFO's ears.

Taking the guest experience to the next level with mobile access

By Markus Boberg
Providing guests with the ability to unlock guestroom doors using personal smart devices is no longer just a futuristic concept or non-essential amenity. With record numbers of hotels around the globe now adopting digital key solutions in order to streamline operations and better serve the increasingly tech-savvy, mobile-oriented generation of guests, mobile access solutions are going mainstream. As Christophe Sut of ASSA ABLOY Hospitality explains, growing demands for instant service have spurred hoteliers to seek out platforms that minimize wait times and inconvenience. With continuing advancements in mobile access innovation, more and more hospitality professionals are finding that they too are able to benefit from a solution that takes personal budgets and needs into account, while allowing them to tap into today's increasingly mobile lifestyles in a way that maximizes guest satisfaction without jeopardizing security.

Phonesuite to Showcase Innovative Voiceware Browser-Based Console at HITEC 2017

Phonesuite 22 June 2017
Broomfield, Colorado -- Phonesuite, a leading provider of communications solutions for the hotel industry for more than 25 years, will feature demos of its groundbreaking Voiceware Browser-Based Console at HITEC 2017 booth #1319. Loaded onto any tablet or other device with an internet browser, the powerful interface allows staff the freedom to answer calls and handle guest-related communication requests from anywhere on or off property, increasing efficiency while delivering superior guest service.No longer tied to a bulky PBX console, staff members have the freedom to access increased functionality and an intuitive, easy-to-use interface by leveraging any PC, tablet or smartphone. Using a Bluetooth headset and a free downloadable softphone app with Wi-Fi access creates an "on-the-go" hotel communication solution available anywhere throughout the hotel. Elevated functionality includes the ability to find guests or staff quickly by name and then call or transfer with one click, a pop-up guest information screen that displays key information such as name, native language, VIP status, group affiliation and more, and a robust wake-up activity log. The unprecedented access to full-function communications anywhere, anytime gives users the flexibility to respond to operational matters while continuing to prioritize guest relations.Phonesuite CEO Frank Melville stated, "Our Voiceware Browser-Based Console represents an important revolution in the hospitality industry - one that allows hotels to move toward seamless communications along with greater efficiency and productivity. This innovation has been a winner for early adopters, because it literally frees hotel staff from the restrictions of a desk and empowers them to elevate guest services to the next level - all included at no extra cost from Phonesuite. The Voiceware Browser-Based Console will be just one of the suite of advanced products we'll be highlighting at our HITEC booth #1319, so we hope all attendees will stop by, get a demo and learn more about taking hotel communications to the next level."

Xn protel Systems launches its cloud-hosted POS System in North America

Xn protel 22 June 2017
Global hospitality management software provider Xn protel Systems today announces the forthcoming launch at HITEC of xnPOS, its highly innovative and proven enterprise food and beverage POS system, into the North American market.xnPOS provides comprehensive functionality and scalability that meets the needs of hotel F&B, table service restaurants and hospitality foodservice operations. The product is already proven in a wide spectrum of F&B operations in some 50 countries across Asia Pacific, Europe and the Middle East. The pedigree and range of international customers endorses the system's flexibility, functionality, language capability and simplicity of use.F&B operations seeking a new alternative POS technology can rely on xnPOS to provide proven workflow advantages to manage guest check transactions, order-entry operations and remote kitchen/bar orders. While also providing seamless integration with hotel PMS, Loyalty/CRM and ERP systems. xnPOS has established interfaces to Oracle Hospitality's Opera PMS and protel hotelsoftware's on-premise and cloud PMS solutions, with HTNG based interfaces to other leading PMS products in development.Responding to the surge in demand for increasingly feature rich mobile solutions, xnPOS offers a range of options on multiple platforms. Xn protel's 'Open Systems' policy allows hotels to use their own preferred make and model of handheld terminal and tablet, or select from a range of elegant but rugged options that have been tested, certified and supplied by Xn protel and its partners as part of a full turnkey solution. Guest facing functions, such as self-ordering, are designed to work on any platform and device, from smartphones to kiosks.Fully secured within a cloud environment that is designed to protect guest transactions and other business data, xnPOS offers enterprise level scalability, security and performance. It enables single-unit, regional and global multi-site F&B outlets remove barriers to system growth, reduce complexity and deliver reliable guest-facing POS operations that provide peace of mind.The challenge of PCI compliance has already been addressed by Xn protel through numerous installations in Europe and other regions. xnPOS does not store credit card data and is essentially removed from PCI scope. Tokenization based interfaces to third party payment solutions are provided where required. Ease of integration to EMV compliant systems are inherent in xnPOS' design.xnPOS has delivered a number of innovative features to the market, including guest self-service kiosks and an integrated call-for-service system that allows guests to summon service, request check and also rate the service operation in real time.Greg Spicer, CEO of Xn protel Systems commented: "Within our international markets the Xn name has been associated with F&B POS for nearly 20 years. Our heritage in Point of Sale systems dates back even further, to some of the first touch screen terminals used in UK hospitality businesses in the 1980s. Now internationally proven, within a wide spectrum of F&B operations, xnPOS provides a genuine alternative for businesses seeking new POS technology and a strong vendor partnership. We are extremely excited to be launching xnPOS at HITEC Toronto and bringing our product to the North American marketplace."To find out more take a look at xnPOS in booth (protel #727) at HITEC Toronto, June 26-29, 2017, Metro Toronto Convention Centre, Toronto, Canada or visit our website at http://www.xnprotel.com/our-products/pos
Article by Cristian Grossmann

4 Ways Your Business Will Benefit From Inline Translation Technology

Beekeeper 22 June 2017
Inline translation technology opens the door to a new level of connectedness with your entire staff, making our world smaller (in a good way). Language has always been the toughest barrier in globalization, but we've made great strides in breaking it down with tools like Google Translate, Facebook's own translation system, and countless others that can be tailored to fit specific needs.Hiring translators and individually translating every important piece of information isn't sustainable--it's far too costly and time-consuming. That's why businesses have turned to AI (machine learning) to do the hard work for them and create an environment that's more open and connected.Here are four ways your business will benefit from adopting inline translation technology:1. An inclusive workforceThe global workforce is a beautiful blend of different ethnicities, cultures, and languages. Everyone should feel comfortable at work, and sometimes that means putting in a little extra effort to be more inclusive.Workplace diversity is something to be celebrated and contributes to global expansion efforts by making non-English speaking customers feel at ease. If your staff speaks a multitude of languages, you'll have more avenues in which to communicate with customers from all over the world. And if you employ inline translation technology, you can communicate directly with your staff.Additionally, your staff will feel a bigger sense of belonging with the ability to make friendships within the workplace through peer-to-peer communication that was previously hampered by the language barriers within workgroups and departments.2. Improved safetyWorkplace safety depends on everyone speaking the same language, figuratively speaking. The entire company must be on the same page and management should do everything it can to ensure nothing gets lost in translation when distributing critical information both internally and externally.Some miscommunication risks may be minor (like misunderstanding a cleaning schedule), but many risks are much more serious--even fatal. The Society for Human Resource Management (SHRM) reported that language barriers contribute to 25% of all workplace injuries and loss of life, according to estimates from the Occupational Safety and Health Administration. Problems arise when workers are not able to communicate hazardous working conditions or cannot fully understand safety protocol.3. Faster and comprehensive information sharingSpeaking different languages at work is a global challenge for corporate communications. For example, 21% of U.S. residents speak a language other than English at home, and more than 25 million U.S. residents report they either don't speak English very well, or don't speak it at all. And these are just U.S. numbers--the gap between everyone speaking the same language is even larger globally.Employees should be able to read as much content in their preferred language as possible for maximum comprehension. With an effective inline translation system in place, you give everyone the ability to be a part of the dialogue, without the back-end hassle.4. Room for expansionTargeting your business to fit an international market opens the door to limitless opportunities. But to be successful, management must be able to communicate business goals with the entire team. Poor communication and language barriers cost companies tons of money each year. And 64% of senior executives polled said poor communication skills have negatively affected their plans to expand internationally. By utilizing an inline translation technology, everyone could communicate efficiently and with understanding, allowing globalization to occur faster.

How Machine Learning and Predictive Analytics Drive Today's Retail Personalization

Adobe Digital Marketing 22 June 2017
When something changes in the customer landscape, Walmart knows. And they know just how to react. “Walmart has a massive inventory with millions of products,” says John Bates, senior product manager for data science and predictive marketing solutions at Adobe. “And they adjust that inventory to better align with certain types of products, depending on what’s happening in real time.” For example, if a hurricane is in the weather forecast, Walmart will shift its inventory to have the things they know from past experience their customers will want to buy — extra grocery staples, bottled water, sandbags, wet/dry vacuums, chainsaws, and generators. Simultaneously, merchandise that is less likely to sell in this weather — again, according to Walmart’s data — is taken off the shelves.

A Glimpse at 2018 on the Tech Scene: 6 Tech Trends That Could Revolutionize Hospitality as We Know It

Les Roches Webzine 22 June 2017
Next year will see not only public WiFi hotspots reach a ratio of 1 to every 20 people on the planet, but also an attempt at using 3D printing to create the world’s first fully functioning printed car. Whichever way you look at it, 2018 is an exciting year for technology. While advancements in tech are undoubtedly impressive, you might be thinking this isn’t directly relevant to the hospitality industry. That’s where you would be wrong. Here are 6 trends that are making immediate (and revolutionary!) impacts to 2018.

Getting Organized for HITEC Toronto

HFTP Connect 22 June 2017
I have attended HITEC now for several years, as both an exhibitor and an attendee. Regardless of my role there, I have learned one valuable lesson: take a vacation after to catch up on sleep! I know that is not realistic, but if my day-to-day job could stop for a week after to allow me to sort through all of the business cards and collateral I collected, not to mention the overflow of emails that came in while at the show, I would not dread the post-HITEC “hangover.”

Why HITEC Toronto Is Important

HFTP Connect 22 June 2017
It sounds like one of those essays you had to write in school: “what I did on my summer vacation,” “what extracurricular activities mean to me.” It also sounds blindingly obvious – of course HITEC Toronto is important. After all, it is by far the world’s largest and oldest hospitality technology exposition and conference brand. HITEC Toronto is also historically significant, being the first-ever HITEC North America event to be held outside of the United States. #HITECtor will take center stage from June 26-29, anchoring a trilogy of international events in 2017 that include the debut of HITEC Amsterdam and HITEC Dubai. So, HITEC is clearly a big deal. But why?

Experience the future of hospitality training at HITEC Toronto with Novility

Novility 21 June 2017
Amsterdam, Netherlands -- Novility is thrilled to return as an exhibitor at HITEC on June 26-29, this time taking place in Toronto, Canada. A must-attend event in 2017 with more than 365 participating companies, numerous educational sessions on the industry's hottest topics in the tech space & valuable networking opportunities.The team will be showcasing a live demonstration of its interactive training solution Novility L.I.V.E. in unison with its mobile app companion and the seamlessly connected training management platform Novility H.E.L.P.Additionally, Novility will place a strong focus on its enhanced ergonomics training module. With warm-up and stretch exercises, hotel employees are encouraged to prepare their body and mind for a day of physically intensive work, which is something highly familiar for housekeeping roles. Moreover, teaching the correct postures and movements to adopt in daily repetitive activities will help to reduce fatigue and discomfort during the working shift.As highlighted by Novility's ergonomic specialist, Ines Fernandes, "Our goal is to provide hotel team members with awareness of the best ways to use their bodies during operational tasks. Not only will this help reduce the risk of injuries in the long term, but will allow hotel teams to be more productive, doing their job efficiently and safely".Novility's partners currently include upscale and luxury hotels in the European and North American markets. Following one of the most recent customer success stories from The Meritage Resort and Spa in Napa Valley, Novility will continue its growth strategy to roll out in North America. In line with closely nurturing the relationships with their North American customers, the team is also excited to share the opening of their US office, with more details to follow soon.HITEC is just around the corner, and Novility looks forward to welcoming you soon in Toronto at the Metro Convention Center. Pass by Booth #1845 and make sure not to miss the live demonstrations of Novility's hands-on learning solution!About NovilityA hospitality training & tech pioneer with a team of ambitious hospitality specialists, entrepreneurs, developers, designers, IT experts and ergonomists from around the globe. With a shared passion to reinvent training in hospitality, Novility designs and develops advanced solutions that improve operational productivity and human capital. Join the revolution with Novility to transform the next generation of hospitality growth: building the most trusted and technologically advanced training solution to drive the future of your business. Novility.comNOVILITY NORTH AMERICA INC.Address: One Market Spear Tower, 36th Floor, San Francisco, California 94105, USAContact: Gianluca Franco, General Manager North America, Gianluca.franco@novility.com, +1 (800) 606 6896NOVILITY B.V.Address: Leidsevaartweg 99-8, Heemstede 2106AS, The NetherlandsContact: Samantha Noll, Business Development Manager, Samantha.noll@novility.com, +31 (0)23 230 2050

Intelity Asks: 'Are You Embracing Modern Technology?'

Intelity 21 June 2017
Visit Intelity in Booth #722 at HITEC, June 27 to 29, at the Metro Toronto Convention CentreOrlando, Fla. -- With HITEC (Hospitality Industry Technology Exposition & Conference) on the horizon, technology for hotels is top of mind. But, are hoteliers really embracing the technologies that today's modern travelers are expecting? According to the 2017 Lodging Technology Study, about a third of hotels (33%) plan to upgrade their current mobile app this year, and a few more (7%) will roll out an app for the first time. This begs another question, "what is the other 60% doing to meet guests' growing demands for mobile interaction?"In a concurrent session titled "Mobile Apps - Embracing Modern Technology," a panel of hospitality experts will discuss how mobile apps are changing the customer experience and allowing guests a convenient alternative for those who prefer a self-service interaction. Moderated by Ted Horner, Owner of E Horner & Associates, an information technology and services consultancy, this session will analyze which apps are best suited to meet guests' needs, identify how hotels can modernize services and increase revenues with a mobile app platform, and spotlight best practices where apps are bridging the communications gap between guests and hotels before, during and after their stays."Mobile Apps - Embracing Modern Technology" will be held on Wednesday, June 28, from 3:45 p.m. to 4:45 p.m. at the Metro Toronto Convention Centre. On the panel areGregg Hopkins, chief sales and marketing officer at Intelity; Jai Govindani, CTO at Red Planet Hotels; Alexander Shashou, co-founder and CEO at ALICE; and Lyle Worthington, CIO at The Student Hotel and the current HFTP Global President."This session will inform hoteliers about the value of mobility as a key component to delivering on what guests are expecting," Hopkins said. "Apps are not going anywhere. However, that doesn't preclude additional, new channels from entering the marketplace. At a minimum, an app should serve two primary purposes: 1) serve as an information resource for travelers, and 2) serve a channel to enable one-to-one communications between the hotel and guest."Apps have evolved from a marketing tool to an operations tool, he said. Today, they are facilitating reservations, mobile check-in and check-out, service requests, in-room dining and much more."The key role of a mobile app today is to create frictionless guest experiences, whether they are confined to the guestroom or property or follow the guest throughout their journey," he says. "Mobile apps make booking easier and they streamline the check-in/-out process. They help track loyalty rewards and increased options and choices for users before/during their stay and for future stays."Hopkins brings more than 30 years of varied international experience in hospitality and technology. A co-founder of Libra OnDemand, a hospitality-specific CRM solution, he worked with various hospitality enterprise property management, sales and catering, CRM, central reservation system providers, online travel agencies, and destination vacation portal solutions. He is also involved on committees or as a board member of select industry associations (MPI Foundation, HFTP, Rosen College of Hospitality Management)."When it comes to mobile apps, Intelity is a leader in delivering solutions that strengthen the relationship between hotels and their guests," Hopkins said. "In this session, hoteliers will learn why mobile apps are becoming 'the new standard' for guest service. Whether its enabling guests to personalize and define their own experiences . . . providing a constant, direct line of communication between travelers and properties . . . or delivering back-end management tools for driving business intelligence and staff controls, mobile apps are here to stay."If you're among the 60% of hoteliers not leveraging mobile apps at your properties or using a mobile app with limited functionality, I encourage you to attend this session," he added. "To see the depths of what mobile apps can do for your hotel, including providing a single, complete platform, stop by the Intelity Booth #722. We'll make you believers."For more information about Intelity's solutions for the hospitality industry, click here.

Streamlining Guest Service at the Spa Kalahari

SMS Blog 21 June 2017
Part of the Kalahari Resort in Sandusky, Ohio, The Spa Kalahari features 11 treatment rooms and a full service salon. During the high season, the Spa might have as many as 150 appointments scheduled for a Saturday. At peak times, the two receptionists may be juggling up to six concurrent arrivals and check-ins.

Cloud5 Streamlines Guest Engagement with Volara Partnership

Cloud5 Communications 21 June 2017
CHICAGO -- Cloud5, hospitality's #1 communications technology and services platform, is partnering with Volara to offer WiFi powered voice-based guest engagement for hotels and resorts. The partnership is a natural extension of Cloud5's holistic hospitality communications platform designed to deliver an exceptional stay experience for today's always-on hotel guests. Cloud5 will be showcasing Volara in booth 1029 at HITEC 2017 in Toronto next week. To schedule an appointment, click here.Automated guest engagement is disrupting guest services, demanding hotels and management companies to rethink how they connect with and serve clients on the guests' medium of choice."Cloud5 provides the backbone of the hotel engagement infrastructure," said David Berger, CEO for Volara. "Together, Volara and Cloud5 provide a streamlined solution for hotels to service guests and build loyalty."Imagine the convenience and cost savings of handling guest requests, inquiries and greetings automatically on the prompt of your guest's voice. Volara provides device agnostic guest engagement software running on hardware like the Amazon Echo that is fully customized to each property. For guests who want immediate answers simply without calling into the front desk, Volara offers a quick and frictionless guest-aware solution.Service applications include:Personal greetings from the hotel general manager or host of an eventCurated recommendations directly from the hotel conciergeRequests routed directly to the appropriate member of hotel staffIn-Room controls powered by voiceYou can find Volara's software deployed today at hotels across the country, including:JW Marriott, San Antonio, TXHotel EMC2 by Marriott, Chicago, ILTheWit Hotel by Hilton Doubletree, Chicago, ILKimpton's Alexis Hotel, Seattle, WAMarina Del Rey Hotel, Marina Del Rey, CAThe Wayfarer, Santa Barbara, CAHotel Walloon, Walloon Lake, MIAcme Hotel, Chicago, IL"We're excited to partner with Volara to offer hotels the one-stop convenience of advanced converged data and telephony services, plus guest engagement," said Mark Holzberg, Cloud5 Communications Executive Vice President and Chief Commercial Officer. "Automated guest engagement solutions are a natural extension of the hotel network that Cloud5 can effectively deliver to our hotel clients, enabling them to build better, longer guest relationships, eliminate negative reviews and increase revenues."About VolaraVolara is the provider of custom voice-based solutions to the hospitality industry. Named a TechOvation semi-finalist by Hotel Technology Next Generation (HTNG) and an Alexa Enterprise Agency by Amazon, the only such agency focused exclusively on the hospitality industry, Volara's proprietary software creates a hotel business tool atop the leading hardware and natural language processing platforms. Volara's proven best practices enable high utilization rates and an optimal guest experience, ensuring hotel guest engagement is personal and remarkable. Volara enables hotels to serve guests more efficiently and subtly influence their behavior while leaving them with a warm feeling toward the brand. For more information, please visit www.volara.io.

HITEC Toronto Entrepreneur 20X Judges and Mentors Announced

HFTP 21 June 2017
Hospitality Financial and Technology Professionals (HFTP(r)), producer of the Hospitality Industry Technology Exposition and Conference (HITEC(r)), is pleased to announce the expert judges' panel and industry mentors that will offer their time and expertise in the Toronto version of Entrepreneur 20X (E20X). All registered HITEC attendees and exhibitors, including Exhibits Only registrants, are welcome to attend the action-packed pitch competition that will take place on Monday, June 26 from 1:00 to 4:00 p.m. at HITEC Toronto."HFTP, with the help of Somers Communications, works hard each year to bring together experienced industry veterans and top up-and-coming startups," said HFTP CEO Frank Wolfe, CAE. "Back by popular demand, this will be the second year the mentoring sessions are available to E20X contestants. Both the selected mentors and judges will provide quality advice that each entrepreneur can carry with them throughout their careers."The 2017 E20X Toronto expert judges' panel includes:Carson Booth, CHTP, technology startup consultant.Christina Cornwell, vice president, IT Field Services, Asia Pacific at Hilton Worldwide.Jeff Lapin, angel investor and president at Tech Coast Angels-Los Angeles.Henri Roelings, founder and CEO at Hsyndicate.Jules Sieburgh, CHTP+, former hospitality CIO and HFTP International Hospitality Technology Hall of Fame Award recipient.Previous to the pitch competition, participants had access to expert mentors to help the competitors prepare for the main event. The volunteer mentoring/coaching team is assigned to review competitors' presentations and provide feedback and includes:John Burns, president at Hospitality Technology Consulting.Prakash Shukla, managing partner at WayfareVC.Lyle Worthington, CHTP, CIO at The Student Hotel and 2016-2017 HFTP International President.The 2017 onsite mentoring team will be available for short meetups with entrepreneurs immediately prior to the E20X competition. The experience is similar to round-robin dating--startups circulate the room making connections with the purposefully built mentor team who have a great deal of hospitality industry knowledge, expertise and experiences to share. This will provide a great forum to inspire and educate the E20X participants, and will also give them connections at HITEC Toronto and into the future. Onsite mentor team includes:Mike Dickersbach, CHTP, MCP, NICE, Thayer Ventures.Steve D'Erasmo, CHTP, director, technology planning and POS systems at Hilton.Diane Estner, president and CEO at DANNI Enterprises.Jai Govindani, CTO at Red Planet Hotels.Rod Jimenez, CEO at SHR.Steve Marino, vice president, information technology at Marriott International.Douglas Rice, managing director at Hospitality Technology Network LLC.Robert Rippee, director, hospitality lab at UNLV.Mike Schmitt, CEO at Clairvoyix.Luis Segredo, entrepreneur and investor.Richard Siegel, president and publisher at Hospitality Upgrade.Ron Tarro, vice president at Broadsoft, Inc.Alan Young, president and co-founder at Puzzle Partner.This year's larger North American event HITEC Toronto will take place from June 26-29 at the Metro Toronto Convention Centre in Toronto, Ontario Canada. HITEC Dubai, the third and final HITEC of 2017, will take place from November 14-15 at the Conrad Dubai in Dubai, UAE in partnership with Naseba. In 2018, HFTP will bring back HITEC Amsterdam on April 11-14 in addition to HITEC Houston on June 26-29.For more information about E20X, email e20x@hftp.org or charlotte@somerscommunications.com, or visit booth K13 in the E20X Pavilion on the HITEC show floor. For more information about HITEC and HFTP's other global activities, contact the HFTP Meetings & Special Events Department at education@hftp.org or visit www.hftp.org and www.hftp.org/hitec/. Stay updated with HFTP and HITEC on social media for conference updates: HFTP Connect; HITEC Bytes; HFTP Club Bytes; HFTP Finance Bytes; HFTP News; Facebook; LinkedIn; Twitter; Instagram; YouTube; Flickr.About HITEC HITEC is the world's largest and oldest hospitality technology exposition and conference brand. HITEC offers a unique combination of top-notch education, and brings together the brightest minds and hottest technologies from across the globe to one place. The unparalleled event offers attendees essential education, access to top hospitality technology industry experts and the resources to find cost-effective ways to improve company bottom lines. Combined with the intimate opportunities to connect with fellow professionals, HITEC has everything to enhance your career.Historically hosted annually in a different city throughout the United States, HFTP decided to break tradition in 2017 by hosting three HITEC events all taking place outside of U.S. borders- in Toronto, Amsterdam and Dubai. This will be the first time the global association's largest HITEC event - featuring thousands of hospitality professionals from around the world - will take place outside of the U.S. In 2017, HFTP is producing its larger HITEC Toronto as well as two additional, inaugural HITEC events: HITEC Amsterdam and HITEC Dubai. For more information about HITEC and HFTP's other global activities, contact the HFTP Meetings & Special Events Department at education@hftp.org or visit www.hftp.org and www.hftp.org/hitec. Download the HFTP/HITEC media kit via the HFTP website.About HFTP Hospitality Financial and Technology Professionals (HFTP) is an international, nonprofit hospitality association, headquartered in Austin, Texas, USA, that uniquely understands the industry's problems. HFTP has members and stakeholders across the globe. HFTP assists its members in finding solutions to industry problems more efficiently than any organization via its expert networks, research, conferences such as HITEC and certification programs. HFTP also owns the world's only hospitality specific search engine, PineappleSearch.com. HFTP is recognized as the spokes group for the finance and technology segment of the hospitality industry. For more information about HFTP, email membership@hftp.org or download the HFTP/HITEC media kit via the HFTP website.

Augmented reality and virtual reality: New realities in digital marketing

By Alex Gibson
Following many false dawns, it seems as if augmented (AR) and virtual reality (VR) are finally making their way onto the agendas of digital marketing executives, says Alex Gibson of the Dublin Institute of Technology.

Hotels Target Chinese Luxury Travellers, Who Continue to Spend Big

Duetto Research Blog 21 June 2017
The luxury traveller from China is a highly sought-after customer the world over, and it is no wonder why. The latest report by Hurun Research Institute on the Chinese Luxury Traveller shows that 60% of them are willing to spend upwards of $440 per night for a hotel room. Their holiday activity preferences have evolved as well, with most seeking adventure and beach holidays.

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