Thousands of Hotels Leverage Cloud5 SIP Trunking to Reduce Costs and Create a Migration Path to Cloud-based Communication Services

Cloud5 is helping hotel brands and independents cut communications costs by an average of 50% and future-proof their network strategies, with a proprietary, hospitality-specific SIP Trunking solution. The seamless deployment of Cloud5 SIP service with existing hotel PBX hardware and systems eliminates high-cost carrier lines, and prepares hotels to easily upgrade communications infrastructure in the future.

Hoteliers are already feeling the pinch to adopt such upgrades: rapidly evolving technology, retirement of carrier TDM services, "always-on" guest needs, reduced phone system revenue, aging onsite equipment and complex multi-vendor relationships eat into revenue and increase costs. In response, nearly 3,000 hotels have already chosen Cloud5's SIP to streamline and upgrade telecommunications. The decision to go to SIP is not only prudent planning but reduces costs by eliminating traditional telcommunications lines and usage fees. An important benefit of Cloud5's SIP is access to hospitality-industry dedicated customer service, including 24x7 technical support for one-phone call trouble resolution.

"The hotels in our portfolio represent a diversity of brands and markets, but we find it easy and beneficial to partner with Cloud5 for our changing communication needs," commented Rodney Forni, Chief Operations Officer of Pacific Inns. "The Cloud5 SIP Trunking provides our hotels with a low-cost, fixed rate phone solution that can grow with us, with 24x7 access to technicians that understand our hotels infrastructure and needs."

Pacific Inns is an award-winning provider of hotel management, development and consulting services with 22 hotels currently under management spanning the United States.

"When choosing a SIP service, hoteliers need to select a provider that understands their infrastructure and systems as well as the 'always open' nature of the hotel business. A provider that can also layer on hospitality-designed Hosted PBX, Auto Attendant and High Speed Internet Access (HSIA) with PMS integration and a single point of contact for guest and staff support makes life a lot better for hoteliers," said Mark Holzberg, Executive Vice President and Chief Commercial Officer at Cloud5 "Choosing a SIP provider that doesn't understand the hospitality business can lead a hotel down a dead-end, without a flexible upgrade plan and multiple vendors in the mix as they work to keep pace with changing network needs and guest requirements. In this time of rapid technology change and disruption, no hotel should end up on that dead end road."

Moving to SIP Trunking provides the first step for hotel migration to an integrated, cloud-based data and voice network, delivering more control, flexibility with the ability to grow easily with new technology and applications. Cloud5 SIP is an easy first step for hotels – they keep their current phone numbers and do not experience any down time – enabling them to plan their migration in stages by using their current phones and legacy PBX until ready to evolve to a full cloud-based PBX solution.

Cloud5 provides a full range of hosted solutions to manage voice and data networks cost effectively while optimizing guest service. The solutions are fully equipped with features needed to run a hotel and interface with its property level systems including POS and PMS – such as Auto Attendant, 911 alerting, phone-based check in/check out, posting of call revenues to guest folios, integration to housekeeping codes, and more.

For more information about Cloud5's SIP Trunking Solutions, visit www.cloud5.com, or call 877.241.2516.

About Cloud5 Communications

Cloud5 is the leading IT and communications solutions and services provider for customer-centric brands across the Americas. The company's fast, reliable Internet solutions and flexible voice systems enhance the guest experience at more than 5,000 hotels across the United States, Canada and CALA. Cloud5's award-winning Contact Center combines innovation with skilled agents to deliver white label hotel reservations, sales, guest relations and service that add value across any channel. The company's comprehensive Managed Services support all the technology-related components of a successful hotel operation and act as an extension of a property's IT department. For more information visit cloud5.com or call 877.241.2516.

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