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The undercutting trend you don't know about yet

Triptease Blog 21 June 2017
Hotels know they need to be watching their parity. Rate undercutting is so widespread that it's taken as a given, and, in this industry, a successful ecommerce business depends on the alert hotelier keeping their eye out for stray disparities. And, on an individual night basis, hotels aren't doing too badly at managing their rate parity. Across our client base, room rates shown for a one-night stay are being undercut around 5.8% of the time. But that undercut rate increases dramatically to 11% for a four-night stay - and 16% once the length of stay reaches 10 days.
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The Expanding Role of Marketing - and Artificial Intelligence - In Experience Business

Adobe Digital Marketing 21 June 2017
Disney Magic is alive and well. Take its MagicBands — the all-in-one wristband that connects us to our entire Walt Disney World vacation, letting us enter the parks, unlock our hotel rooms, and buy food and merchandise. Even more magical, or so it seems, is how Disney shares surprises personalized just for its visitor, such as an occasional photo of the family on the ride they just finished or awarding fast passes for the day. Those experiences might feel enchanted, but MagicBands actually use artificial intelligence (AI) with data compiled from all its visitors so Disney can provide memorable experiences along every point of our visit.
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Opinion: You can't afford to ignore GDPR, so what is it?

21 June 2017
ou have until next May to ensure all your contacts have ‘opted in’, says Gemma Antrobus, chairman Aito Specialist Travel Agents So what does GDPR mean to you? Six weeks ago, it meant nothing to me, so don’t worry if this is the first time you are reading about it. It is, however, something you can’t ignore. GDPR is yet another thing set to test the resolve of business owners in 2018. Add it to the Package Travel Directive and credit card fees, and the saying ‘everything comes in threes’ springs to mind. Let’s hope that’s it for now.
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Google's Focus on AI-First and the Implications for Your Hotel

Lodging Interactive Blog 21 June 2017
What seemed like something far into the future is right here, right now. Alexa, turn off the bedroom lights. Siri, find me a luxury hotel in downtown Chicago. Hey Google, show me photos from my stay at Hotel ABC. Asking assistance or search using your own voice simplifies what you want and the right result should happen, right? Read on for Google’s Focus on AI-First and the Implications for Your Hotel.
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How to Achieve Organizational Change through Customer Feedback

TrustYou brainTRUST Blog 20 June 2017
Organizational change CAN be achieved through customer feedback, that is why hotels must look into ways to collect information from your guests. Everyone who stays in your hotel should be presented with ways that enable him or her to give feedback, because the feedback you received helps to improve the customer experience. This article will take you through the entire process of asking for feedback. It will teach you many useful things that will prove to be efficient now and in the future.
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Balancing Your Hotel Software Stack

Driving Top-line Revenues | By Sceptre Hospitality Resources 20 June 2017
As if the hotel industry weren’t tough enough, studies have come out this year from STR Global that predict an occupancy drop for the first time since the Recession of 2008, plus an easing of RevPAR. The main reason for this is the incredible volume of new hotels opening from the recovery of the construction industry. Sites like Kayak.com, for instance, are already reporting that average hotel prices in Las Vegas are down by 39% and New York City by 32%. The solution? It’s time for properties to take better control of their hotel software stacks, in particular, their Property Management System (PMS), Central Reservation System (CRS), and Revenue Optimization (RO) system. Contributed by Estella Hale, VP of Product, SHR

The Importance of Technology in the SME Market

The Business of Travel - The official blog of GBTA 20 June 2017
Having the right resources makes all the difference. And in the business world, resources can set apart competitors, strengthen a struggling organization and allow employees to do their jobs more efficiently. For SMEs (Small and Medium-sized Enterprises) these resources are extremely important, as their travel managers typically have other roles and responsibilities they are attempting to balance as well. Having access to tools that provide quick updates on information are key in allowing these travel managers to focus on duty of care and fulfill their roles.

Magnuson Hotels & RG Hotel Management deliver Memphis hotel 400% revenue increase

Magnuson 20 June 2017
London UK / Florida USA -- Magnuson Hotels, America's fastest growing hotel brand and RG Hotels, the leading hotel management company today announced that the Magnuson Grand Memphis Airport Hotel, in just a few months has seen revenue increases in excess of 400%.Jean Francois Mourier CEO & Co-Founder of RG Hotels stated, "We are incredibly pleased with the quick turnaround for Magnuson Grand Memphis Airport Hotel since we took over management in January 2017. Our ability to work with Magnuson Hotels, using their infrastructure to take the owners vision and apply it to operations and revenue management has been invaluable to delivering such strong first and second quarter results''.Thomas Magnuson, CEO of Magnuson Hotels commented, "It's been a real pleasure working with a management company such as RG Hotels who are truly focused on driving real bottom line growth".Both companies attribute the strong performance to the creation of new revenue streams using comprehensive revenue optimization and strategy management, innovative smart pricing RMS software and the continued expansion of the Magnuson brand's consumer awareness both internationally and domestically.Some of the highest performing branded hotels in 2017 include; Magnuson Grand Memphis Airport TN, Magnuson Convention Center Hotel NYC, and Magnuson Hotel Clearwater Central FL.
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dormakaba Launches Quantum(r) Pixel, the next generation of Quantum Locks at HITEC

Kaba Hospitality 20 June 2017
MONTREAL - dormakaba, one of the top three companies in the global market for access and security solutions, will launch its Quantum(r) Pixel electronic door lock at HITEC 2017 in booth 1901.Quantum Pixel collects a wealth of lock activity information to support productivity analytics. dormakaba will also debut its Virtual Design Center VR experience at HITEC.This virtual reality encounter takes attendees to the Italian Alps to introduce dormakaba's solution panorama and history. dormakaba manufactures the Safloktm and Ilcotm electronic door locks and provides installation and service for these locking systems.Click here for information on electronic door locks from dormakaba."We invite HITEC attendees to test the most advanced mobile access solutions and mobile systems. "Our newest addition to the Quantum series portfolio by dormakaba, the Quantum Pixel, provides a minimalistic appearance while providing all hardware features and technology today's global hospitality market, designers and architects are seeking," said Mike Lopes, dormakaba senior product manager, Lodging Systems."We have taken a 'less is more' on the door approach, leveraging space inside the door to contain electronics, while capable of delivering online wireless integration and mobile access solutions. "Great things do come in small packages."dormakaba is moving beyond locks and hardware manufacturing with global software and analytics that help hoteliers do a better job with actionable information.Its online locks capture and record a great deal of data that makes maintenance predictive, and continuously monitors room door status to keep hotels secure.dormakaba systems also monitor frequency of door use to help properties balance room usage, and enable hotels to schedule staff more efficiently."The more intelligence that is built in a lock system, the more operators can learn about their hotel, the guest experience, and the lock's performance,"said Joey Yanire, dormakaba assistant vice president mobile access, Lodging Systems."The usage profile of each lock provides data that supports better decision making. It can also help reduce operator maintenance costs and improve customer satisfaction." About dormakaba dormakaba is one of the top three companies in the global market for access and security solutions. With strong brands such as Dorma and Kaba in our portfolio, we are a single source for products, solutions, and services related to doors and secure access to buildings and rooms. With around 16,000 employees and numerous cooperation partners, we are active in over 130 countries. dormakaba is headquartered in Rumlang (Zurich/Switzerland) and generates an annual turnover of over CHF 2 billion. Click here for information on electronic door locks from dormakaba.SIX Swiss Exchange: DOKA (formerly: KABN / KABNE) Further information at www.dormakaba.com
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Hotelsoft Expands its Development Center, Enhances Offerings

Hotelsoft Inc. 20 June 2017
SAN FRANCISCO -- Hotelsoft Inc. (www.hotelsoft.com), a Silicon Valley startup focused on the hospitality industry recently moved its development center to a larger state of the art 16,000 sqft facility in Bengaluru (click to link), India to accommodate its growing dev team and the support staff. Company continues to operate from of its head-quarters in Fremont, CA.Visit us at HITEC and ROC in Toronto Jun 27-29.Hotelsoft's flagship product Hotelsoft Onetm is a next generation integrated software that offers following applications to chain scale and independent hotels:Revenue Management SystemBusiness IntelligenceRate ShopThe company has expanded its product features, including the launch of Live rate shop capabilities earlier this year, airfare and meta shops, addition of interactive reporting capability as well as providing the revenue managers drill down of pace and pickup information at the reservations attribution level. The platform also includes a dynamic rules engine based on Blockly, an award winning software built by Google and the research team at MIT."We are very excited about the new feature sets that we believe are a must have for any hotel company, whether it's a chain or at the property level" said Vish Bhatia, Co-Founder and President, "We are also super excited to move our dev center to the new facility so that we can continue focusing on enhancing our product offerings without any distractions."Hotelsoft Onetm uses Intelligent Pricingtm big data and machine learning algorithms, which incorporate organic demand of the hotel with external demand influencers such as compset pricing, airfare, city events, TripAdvisor ratings and other third party data to make smarter pricing decisions.Rate Shop data includes rates from all major OTAs, hotel websites, vacation rental sites such as Airbnb, HomeAway, VRBO, meta channels and other travel partners.Hotelsoft will be displaying its products at HITEC (booth #816) and the HSMAI Revenue Optimization Conference (booth #17) in Toronto from June 27-29. The company also offers revenue management professional services and custom software development.Hotelsoft is a San Francisco Bay Area based company with corporate offices in Fremont, CA and a development center in Bengaluru, India.
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Ariane Systems and ALE Expand Strategic Partnership to Maximize Guest Convenience and Hotel Operations Efficiency

Ariane Systems 20 June 2017
Atlanta -- Ariane Systems, a leading provider of self-service check-in/out technology for the hospitality industry and ALE, a global leader in enterprise communications and network solutions and services, have announced the expansion of their partnership. The companies initially formed a collaboration in 2016 in order to provide a best-of-breed solution to better serve the needs of their joint global hotel clientele. The fostering of closer ties between Ariane and ALE, operating under the Alcatel-Lucent Enterprise brand, serves to integrate features and functionalities of their respective solutions portfolios. Together, they provide hoteliers with a unique opportunity that further streamlines and simplifies guest check-in/out experiences, while enhancing overall convenience and operations efficiency.From this enhanced integration, Ariane will provide a mobile key service, a feature that can be linked to Alcatel-Lucent Enterprise's guest-facing mobile app, making it mobile key capable. With the two solutions combined, guests can manage the hotel experience on their terms, easily eliminating the need to wait in line to check-in by using their own mobile device as a digital key to access their assigned guestroom. Using the same Alcatel-Lucent application, guests can also benefit from a wide range of convenience-enhancing services: Their mobile phone becomes an extension of their room communications devices, provides access to the hotel directory or can be used to contact hotel services and make purchases of additional amenities."Guests today expect all of a hotel's services to be easily accessible and capable of interacting with a single informational source, allowing them to instantly see which services are available. This greatly personalizes and enhances their experience," said Michel Lavandier, founder and president at Ariane Systems. "We are extremely pleased to see that our strengthening relationship with ALE furthers important requirements that serve as a user-friendly portal to cater to virtually any guest need.""The hospitality market is a key sector for ALE, where we have a historical presence and a very close customer proximity. Smart devices offer more and more functionalities to people on the move, and inside the hotel, many guests are favoring using their own technology rather than traditional hotel communications. With the software integration between Ariane's and Alcatel-Lucent Enterprise's applications, we are proud to answer guests' high expectations and provide them with a truly adapted end-to-end solution", concludes Thierry Bonnin, VP of vertical Sales and strategic partnership at ALE.In addition to the integration of digital key functionality with Alcatel-Lucent Enterprise's application, Ariane's self check-in/out kiosks can now also feature access to Alcatel-Lucent's Rainbow CPaaS platform providing call, chat and video media and more. With Ariane's kiosks originally serving as another alternate means of avoiding front desk lines by automatically dispensing guestroom keycards to arriving guests, the video enhancement additionally allows users to call and speak with support staff in order to quickly resolve any issue that may affect satisfaction.Ariane Systems will showcase some of the industry's most advanced self check-in solutions at booth #2535 and in Alcatel-Lucent Enterprise's booth #1837 at HITEC 2017, taking place June 26th-29th in Toronto, Canada. Demonstrations of the recent mobile app and video calling Alcatel-Lucent Enterprise integrations will also be available. To schedule an interview with an Ariane representative, please contact Mark Howbrook at mark@planapr.com.To learn more about Ariane Systems please visit http://www.ariane.com/.
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iRiS Software Systems announces Microsoft as first guest speaker to take the iRiS Platform at HITEC Toronto

iRiS Software Systems 20 June 2017
Following the success of the presentation delivered at HITEC last year by the company's CIO Nelson Wootton, iRiS has been overwhelmed with requests from hoteliers who would like to hear more at this year's HITEC.Rather than make it about iRiS, the company is delighted to announce the first of their guest speakers who will be addressing visitors at the stand. Microsoft's Shane O'Flaherty, National Director of Hospitality & Travel, whose focus is on driving innovation, will be talking about "Hospitality 2020".Without giving too much away, there will be focus on engaging customers, empowering employees, transforming products and optimizing operations. We all have our own ideas and views of what is happening and where hospitality is going; here is your chance to hear it first hand from the point of view of a global leader such as Microsoft."We are delighted to welcome Microsoft, a valued partner worldwide, to join us to deliver what we know will be an enlightening and informative presentation. We are asked so many questions and this will be an ideal forum for hoteliers to gain insight from the leaders in hospitality" commented Nelson Wootton, iRiS CIO.See how your company might be able to benefit from Intelligent Spaces, BOTS, Cortana and much more. Expect the unexpected, see the invisible, but don't miss out.Visit the iRiS Software Systems stand at 1pm on Weds June 28th for a warm welcome and enlightening 15 mins!Visit us at HITEC TORONTO on Stand 401June 27-29, 2017To book a meeting with iRiS at HITEC email: HITEC@iris.net
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3 Reasons You Want AI in the Workplace

Beekeeper Blog 20 June 2017
Artificial intelligence (AI) is a term that ignites excitement and fear in the masses. Many are worried that robots will populate the workforce and take our existing jobs. While this projection may be true since it's already taking place-the transition doesn't have to be scary. Humans will still have a dominant workforce presence in this The post 3 Reasons You Want AI in the Workplace appeared first on Beekeeper.
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The Rainmaker Group to Showcase Hospitality Revenue and Profit Optimization Cloud at HITEC 2017

The Rainmaker Group 20 June 2017
Toronto -- The Rainmaker Group (Rainmaker), the market leader in revenue and profit optimization solutions for the gaming and hospitality industry, is set to demonstrate its full suite of cloud-based solutions to attendees of HITEC 2017, taking place June 26th - 29th in Toronto, Canada. In addition to demonstrations of the proven Rainmaker revenue management, intelligence and rate-shopping solutions platform, which includes guestrev(r), grouprev(r), revcaster(r) and revintel(r), attendees visiting HITEC booth #1852 will get an in-depth look at several newly released enhancements to Rainmaker solutions, which provide additional features and functionality to help Rainmaker clients maximize profit from every segment of their business.The next generation of Rainmaker's revcaster(r) rate shopping solution brings hoteliers much needed insights on market, demand and property dynamics. This easy-to-use tool allows hoteliers to overcome common roadblocks to implementing a dynamic pricing strategy, such as insufficient staff time, budget and resources. The newly enhanced revcaster(r) solution provides the ability to centralize and simplify the processing of all relevant data, ensuring that no information is overlooked when making pricing decisions."With revenue management technology playing such a critical role in ensuring business growth and sustainability, we look forward to connecting with attendees at HITEC 2017 to show them how our integrated platform of solutions not only optimizes profit and pricing decisions, but also drastically reduces the time needed to implement effective profit optimization strategies," said Tammy Farley, Rainmaker president.Rainmaker will also be conducting demonstrations of group forecasting, a new functionality enhancement which has been added to both grouprev(r) and guestrev(r), allowing hoteliers to project future group business demand, in order to further improve the accuracy of their pricing and boost overall profitability.In addition to HITEC, Rainmaker will also be participating as a Platinum Partner in HSMAI's annual Revenue Optimization Conference (ROC), a co-located one-day event, also taking place in Toronto on Wednesday, June 28th. During the ROC General Session, Rainmaker's vice president of revenue analytics, Dan Skodol, will present an educational segment entitled, "Jedi Mind Tricks: What Every Revenue Manager Needs to Know about the Psychology of Pricing," which will address audience members on how understanding guest behavior can play a vital role in developing a working pricing strategy. Rainmaker is also a co-sponsor of the "HSMAI Helps" event on Tuesday, June 27th, during which ROC volunteers will prepare self-care kits for local shelters and emergency relief efforts.For more information on Rainmaker's hotel revenue optimization and profit optimization cloud, please visit www.letitrain.com.

Bridge on the River Data: Reinforcements are on the way

By Peter Starks
A bridge has been long needed to connect analytics and analysts, one that serves students who wish to be analysts and active professionals who want to be students. Whether centralized or decentralized, there is a new wave of talent coming, writes Peter Starks, CEO of REDGlobal and educator-at-large. It is armed with new business simulation experience that can help you accelerate market and profit share. If they are under your radar, he says, take heed.
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Top Hotel Management Company Implements Aptech's Execuvue(r) Business Intelligence System

Aptech 20 June 2017
PITTSBURGH -- Aptech Computer Systems, a leading provider of hospitality enterprise accounting, budgeting, forecasting, and business intelligence systems, announced today that TPG Hotels & Resorts has deployed Execuvue Enterprise Business Intelligence System.TPG Hotels & Resorts is a top-ranked hospitality management company and fully accredited operator of the industry's most respected brands including Marriott (Starwood), Hilton, Hyatt, IHG and others."With a national portfolio of more than 50 hotels operating multiple brands coast to coast, it is essential that we have reliable tools for gathering real time hotel data in a seamless single-source manner," said Michael Brown, vice president of business intelligence for TPG Hotel & Resorts."Execuvue automatically gathers the hotel data from all our properties."It and enables us to easily create customized daily roll up analysis for our entire portfolio which streamlines the entire reporting process."Through Execuvue's powerful automation, the time needed to compile data should be greatly reduced and provide more time for thorough analysis and timely decision making." Aptech Computer Systems is an IBM Premier Business Partner that offers Execuvue web-enabled Business Intelligence, Targetvue Budgeting and Forecasting, and PVNG Enterprise Back Office systems that are 100% hospitality specific. Aptech is the only company that provides a complete suite of financial management and analysis solutions for the hotel industry.About TPG Hotels & ResortsPre-approved by all the leading global hotel brands, TPG Hotels & Resorts is an operator of hospitality assets across all chain scales with an historical operating platform of over 150+ branded, independent and boutique hotels comprising more than 25,000 guestrooms in 30 states. Today, TPG Hotels & Resorts is the 7th largest hotel management company in U.S. generating over $840 Million in annual revenue (ranked by guestrooms - Hotel Management Magazine 2016). TPG is a fully integrated hospitality management company actively engaged in hotel operations, renovations, development and acquisition/asset repositioning across the country. For more information please visit: www.tpghotelsandresorts.com.About Aptech Computer Systems, Inc.Aptech Computer Systems, Inc., based in Pittsburgh, Pennsylvania, is the only provider of a fully integrated enterprise accounting, business intelligence and planning ecosystem to the hospitality industry. All of its clients are companies like yours, which own or manage hotels. Its solutions help customers at both the corporate and property levels understand their financial and operational data for faster goal achievement.The company is renowned for introducing business intelligence into the hotel industry, and offers a solid resource of hospitality professionals. Aptech is an IBM Software Value Plus Partner and Premier Solution Provider, as well as a Prophix Premier Business Partner.Incorporated in 1970, Aptech's state-of-the-art back office, true business intelligence and enterprise planning solutions are 100% hotel specific. Solutions include PVNG, Execuvue, and Targetvue. Clients comprise over 3,500 properties - including large chains, multiple-property management companies and single-site hotels. Execuvue is registered to Aptech Computer Systems, Inc. All other trademarks are owned by their respective holders. For more information please visit www.aptech-inc.com.
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GEMtouch Announces General Availability of its Signature Guest Experience Management Solution After Successful Pilot

GEMtech Inc. 20 June 2017
ATLANTA, GA -- GEMtouch, the travel technology startup that is the emerging leader in hotel and resort guest activity management solutions, today announced the general availability of its signature GEMtouch Guest Experience Management Solution. The announcement follows the completion of a year-long, phased pilot of the cloud-native, software-as-a-service solution at the award winning Chatham Bars Inn, a four star resort which occupies some of the best shoreline on Massachusetts' Cape Cod.When deciding where to start, the Chatham Bars team pointed industry veteran and company founder Brian Cunningham toward the resort's renowned boat experiences. Boat captains are now thrilled to see up-to-the-minute passenger manifests right on their devices, even when off shore. If a guest party wishes they had booked more time on the water, now the captain can see if it's available and immediately make their wish come true. This seafaring success then led to the addition of CBI's highly sought-after cabana rentals. Because there is such high demand for the cabanas, this was a very important stepping stone to gaining the resort's confidence as a pricing and inventory engine. Here, too, GEMtouch was a huge success, making the resort's decision to use the system for other beach rentals almost a no brainer.With the confidence built by a year of beta testing and a steady stream of user feedback that made its way into live enhancements, GEMtouch and Chatham Bars have now fully deployed the GEMtouch technology throughout the resort to 1) handle more activities including dining reservations, spa treatments, and Lexus rentals, 2) perform more functions like retail point of sale and gift card management, and 3) empower more users, like concierge services, group sales, and even the guests themselves, who can now manage their own experiences on-line, both before and after they arrive.The upgrade has the whole resort excited. "GEMtouch is the only software that allows Chatham Bars Inn - and our guests - to manage the wide range of activities the resort offers - and the only solution to earn a 'Hallelujah' from our staff," said Carol Beggs, Director of Technology at Chatham Bars Inn."One might think it impossible to have a seaside resort experience that features so much modern technology, yet still transports its guests' hearts and minds back to the best days of their childhoods," added Bernard Ellis, who recently came to lead GEMtouch as its CEO. "But with the help of GEMtouch, the Chatham Bars Inn team has proven that it can be done."HITEC 2017 Attendees: Please visit GEMtouch at Booth K5 in the Entrepreneur 20X Pavilion.About the Chatham Bars Inn. Chatham Bars Inn is one of Cape Cod's most beloved and storied destinations for family vacations, romantic getaways and corporate retreats. What opened as a luxury hunting lodge for wealthy Bostonians in 1914 is today a full-service resort with 217 individually decorated rooms and suites, endless recreational options, exceptional dining, and an exclusive spa. Chatham Bars Inn has undergone a $100-million renovation that has left nothing untouched. The transformation has retained the Inn's turn-of-the-century charm and breezy, seaside ambience while adding all the comforts and luxuries of modern living. It is located on its own quarter-mile private beach just a short stroll from Chatham, one of the most historic and picturesque villages on the Cape. Chatham Bars Inn was named one of the "World's Best Family Travel" destinations by Travel + Leisure in 2015. For reservations and more information, visit www.chathambarsinn.com or call 800-527-4884.
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Sales, Catering & Event Module Now Available On RMS - The Hospitality Cloud; See it First at HITEC!

RMS North America 20 June 2017
Visit RMS in Booth #117 at HITEC, June 27 to 29, at the Metro Toronto Convention CentreSAN DIEGO, CALIF. -- RMS Hospitality Solutions is adding a Sales, Catering and Events Module to RMS - The Hospitality Cloud. Designed to automate the event booking and scheduling process, the module streamlines everything from set-up and task scheduling to reporting and billing."The new RMS Sales, Catering & Events module is designed to organize and oversee the smooth running of all group functions," said Todd Sabo, president of RMS North America. "It's an optional add-on to RMS - The Hospitality Cloud that essentially automates the banquet event order process and provides a more comprehensive outline of the details of any event. We are thrilled that this enhanced module (previously available with the on-premise platform) is making its debut at hospitality's premier technology tradeshow. We encourage our everyone looking for a new sales-and-catering solution to visit RMS in Booth #117."To experience the new RMS Sales, Catering & Events Module at HITEC, make a reservation via the RMS booking engine to visit the "RMS Hotel" (Booth #117) by clicking here. Upon arrival, attendees will check in, obtain a mobile key, and unlock their virtual guestroom. Then, via the RMS point-of-sale system, attendees can grab some lite food and beverage and charge it to their virtual room, then enjoy their snacks while getting further details on RMS - The Hospitality Cloud and the new Sales, Catering & Event module. HITEC will be held June 27 to 29 at the Metro Toronto Convention Centre.The RMS Sales, Catering and Events modules will enable staff to:Book events and related guestroomsList the number of attendeesRecord set-up configurationsAssign coordinators per eventSchedule event support staffAssign rate types and chargesAssign tasks to internal staff and external third-party vendorsRecord charges and fees for each task, room or serviceCompile detailed event reports to distribute to staff and clientsCompile detailed billing recordsEstablish a budget for each eventCompare expected costs and revenues with actual costs and revenues"The RMS Sales, Catering & Events module is a great way for hotel management to see all types of events happening at the property," Sabo said. "It's the one component that has been missing from RMS - The Hospitality Cloud. The module just went live in June, and we are proud to say that The Marble Inn Resort in Newfoundland, Canada, has already signed on to be our first user."For details on the RMS Sales, Catering and Event module, visit RMS in Booth #117 at HITEC. For details on RMS - The Hospitality Cloud, visit www.rmsnorthamerica.com.
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Kube Systems and Gimbal to Reveal Hospitality's FIRST Guestroom Beacons

Kube Systems 20 June 2017
Visit Kube Systems in Booth #2435 at HITEC TorontoJericho, NY and San Diego -- Kube Systems, the provider of mobile device charging solutions, has recently partnered with Gimbal to bring location-based marketing to the guestroom via the Kube Essentials multi-device charger. Hotels can leverage Kube Essentials together with Gimbal to engage customers by offering promotions and other contextual notifications to their mobile devices. The service allows the hotel to drive revenue by vastly improving the consumer journey, both inside and outside the hotel room.Kube Essentials with Gimbal built in will be on display in Booth 2435 at HITEC, to be held June 26 to 29 at the Metro Toronto Convention Centre."At Gimbal, we enable best-in-class location technology to power mobile marketing," said Paul Malcangio, Gimbal Senior Director of Enterprise Sales. "Our goal is to help hotel marketers communicate to specific individuals with contextually relevant messaging. By connecting to the hotel's mobile app - which includes the Gimbal SDK - we can send targeted offers to guests that will enhance their stay experience."Since 2011, Gimbal has helped brands across a range of industries reach their mobile advertising and marketing goals. In the hotel environment, Gimbal will deliver custom content to guests' using a smart combination of mobile apps, beacons, and geofences."To our knowledge, no hotel today is using beacon technology in the guestroom," said Dave Weinstein, Kube Systems Vice President. "We approached Gimbal to see if they would embark on an integration partnership to embed their beacon into our newest in-room charging solution."With some major hotel brands now using beacons in public spaces, we wanted to make available a unique solution that would enable the same technology to be deployed in guestrooms," Weinstein said. "Today, any hotel running the Gimbal beacon in conjunction with their mobile app can place Kube Essentials in their guestroom. Not only will it add location-based marketing services to the room, but it will give guests a place to charge ALL their mobile devices, including laptops. Better yet, it's more affordable than most comparable devices with more charging capability than any solution on the market. And, it's small enough that it won't clutter the bedside."Kube Essentials sports built-in charging cables - one Apple Lightning and one Micro USB - that are upgradeable to next generation charging formats. For example, the Micro USB cable can be upgraded to USB Type-C (reversible plug capability). It also features two USB Ports and an optional wireless Qi charging pad that enables guests to drop and charge their compatible mobile device on a large four-inch surface."We invite HITEC attendees interested in seeing the latest in mobile-device charging and the hospitality industry's FIRST beacon application for guestrooms to visit us in Booth #2435 at HITEC," Weinstein said.For details on Kube Systems products, visit www.kubesystems.com. For more information on Gimbal solutions, visit www.Gimbal.com.About GimbalGimbal is the industry's only open and independent platform for the aggregation and execution of consumer data. Through a combination of proprietary hardware and software, Gimbal enables brands, media agencies, marketers and enterprise clients to substantially improve the relevancy and effectiveness of their marketing communications. Visit www.Gimbal.com.
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Tablets in Restaurants: How Long Should They Last?

Oracle Hospitality Check-In 20 June 2017
If you’ve ever used an Oracle MICROS workstation, then you’ll know that they are built to last, both in terms of getting you through a busy night in your restaurant and in lasting many years – we have restaurant customers that are happily using workstations that they’ve had for two decades! But as restaurants move to mobile POS tablets, can operators expect the same longevity from these devices?
Article by Laura Kohlenberger

From Lost Dreams to Success: Interview with Jonathan Weizman, RoomChecking

Hospitality Net 20 June 2017
"I was a millionaire on paper at the time everyone believed the web will revolutionize the world," Weizman tells me with a nostalgic smile. Then he goes on talking about the odd financial machinations of the time when investors advised failed startups to wipe investments from their portfolio just to keep the investor's portfolio positive. Back then, he worked for a company that was a pioneer in GPS technology that had a good product."But when the industry crashed all investments stopped suddenly. So, the company I worked for did not sell. I left the company. I lost my dreams," Weizman recalls. This was a valuable lesson later on. The young entrepreneur left NYC and returned to France where the overall negative environment triggered by the failure of so many startups presented a career building challenge.He then worked in investment banking, later as CTO for Dane-Elec, till the high-tech wave started over and he returned to innovating in web technologies."Being innovative is not a noun but a verb," Weizman says, describing his career path. "It is a continuous movement where you are in the dark, where you don't know if you're doing right. Many people talk about successes or failure, but few describe the journey. When you discover that the path you explore won't make it, after investing so much time, energy, money, and taking the decision to move forward with a new idea, you feel your soul crushing like the waves of a tsunami. It is hard to maintain a family life because you basically get married to your project. There is no other choice than to focus totally on the project. In this context, I lead a team of ten engineers to build My Ditto, a NAS you could access remotely with literally zero configuration. I filed 5 patents and was awarded patent rights. Then things went so fast: we were awarded CES Innovation Award in Las Vegas in 2010, then Best of Macworld in 2011. But the company I worked for did not understand marketing and sales strategy. When they finally agreed to invest in marketing, it was too late, and they failed. I don't blame them, but I felt frustrated."This anecdote is one of the many Weizman has to share from his past. He finally decided to become his own boss, and, with RoomChecking, he has a successful product since 2013. RoomChecking was founded in 2013 as a project between Jonathan Weizman , Aaron Marz, and Emile Lugassy. The company is already a Microsoft Ventures Paris promising startup and has a dedicated customer base of 150+ hotels. Earlier in 2017, they got 750,000 EUR late seed-funding from Astotel Group, Maurice Hurand Hotels, and BPI. The road was not easy, but the lessons learned from the past helped develop a product which provides hotels the tools to improve guests' experience and deliver total customer satisfaction.Microsoft Ventures helped the project a lot, Weizman says. "At Microsoft Ventures I was the only guy who pitched with a two-pages Word document! Some other participants told me they thought I was old school and laughed at me, but it looks like I made it. Microsoft Ventures gave me so much: support, training, access to top entrepreneurs, and networking." These are the things small startups need to succeed, the CEO of RoomChecking believes, although he is aware that the "B2B hospitality market suffers from being too small or too hard to penetrate.""It is difficult to be honest because, as in every human interaction, when you fail you tend to blame the other parties involved," he told me relating RoomChecking's quest for funding. "We met with over 30 investors and the overall feeling was that they did not buy our vision."Surprisingly though, the funding came from the people who needed RoomChecking the most: hotel groups looking to diversify and move into the technology space. "Investment came from existing clients who understood the value of RoomChecking because they were using it for a year or so," Weizman said, and this is the takeaway of the journey: when you look for investment to develop a valuable product, ask the people who need it the most for help.
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ADB to Showcase Streamcasting Technology at HITEC

ADB SA 20 June 2017
vuCaster by ADB enables hotel guests to use their smartphones, tablets, laptops and other portable devices to project their OTT (over the top) content to the in-room TVvuTyme by ADB provides an in-room viewing experience equal to or better than home - with searchable Interactive Programming Guide, Over-the-Top services and moreVisit ADB at HITEC June 26 to 29 in Booth #337 at the Metro Toronto Convention Centre Denver, Colo. -- Next week at HITEC Toronto, ADB will showcase an interactive TV solution for in-room entertainment that enables guests to stream content directly from their mobile devices to the guestroom TV. An essential part of its vuTyme in-room entertainment platform, vuCaster streams or "casts" personalized programming from YouTube, Netflix, Pandora and other premium content providers onto the bigger in-room screen to deliver a frictionless customer experience without the guest having to provide their account login credentials.vuCaster will be on display in Booth #337 at HITEC, June 27 to 29 at the Metro Toronto Convention Centre. Join ADB Monday, June 26, at 6:30 p.m., as they sponsor the HITEC Opening Night Party at the Totonyo Event Centre."Guests expect the hotel TV experience to be as good as - if not better than - what they have at home," said Chris Dinallo, ADB chief technology officer and general manager, Americas Business TV. "Both vuCaster and vuTyme are designed to remove friction in the guestroom by enabling an entertainment experience that mirrors what users are already familiar with at home. When it comes to in-room entertainment, travelers would 'prefer' to watch content that they bring with them using the room TV because 'most hotels don't have any good channels or any way to know what channel is what.' We created vuCaster to make the streaming process as easy as possible."To stream content from smartphones, tablets, portable computers and other mobile devices to the TV, guests simply use the vuTyme on-screen menu to activate vuCaster," he said. "It's not necessary for guests to enter their account credentials for Netflix, YouTube, Amazon Prime, Hulu and others. Once activated, guests launch the vuCaster app on their mobile device. By pressing the Cast icon, content is instantly streamed to the TV. It's frictionless. And, when content is being viewed on the TV, it frees up guests' mobile devices for other activities."vuCaster is powered by Google Casttm (a registered trademark of Google Inc). It is available on all new vuTyme deployments and can be retrofitted to existing installations.vuTyme delivers a complete set of in-room services, including live TV, Video on Demand, Pay-per-view, concierge, local channel, digital signage and targeted advertisements. It also provides Searchable Interactive Program Guide, direct-to-guest messaging through the TV, local attractions map with QR Code, Pause/Rewind/Fast-Forward Live TV, and other guest-friendly features."Hoteliers who are looking for an iTV solution that is high quality, easy to use, and offers a frictionless experience should visit ADB at HITEC in Booth #337," Dinallo said. "vuTyme operates in the cloud, requiring no hotel head-end equipment - just a compact set-back box discretely mounted behind the TV. If streamcasting is on your hotel's wish-list for 2017, then it's time to experience vuCaster and vuTyme."For more information on vuTyme and vuCaster, visit ADB in Booth #337 at HITEC.
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Who's Headed to HITEC This Year?

ALICE 20 June 2017
Each year, we at ALICE run an analysis on the companies in attendance, and here are some of our findings:The CategoriesMore so than 2016, companies in attendance this year at HITEC are more diverse than ever before. This includes a wide range of categories from hardware to marketing and everything in between. Last year, 2016, had a makeup that included 28.8% hardware companies, 9.6% technology services (which include services ranging from technical support to computer networking), and 8.6% media solutions. With hardware earning the top spot again in 2017, this majority is much smaller than past years (20.2%), and technology services have closed the gap now making up 14% of the event. Other top segments include media solutions (11.8%) and property management systems (10.2%). Although the top categories seem to have become more balanced, there is no sign of any new break-out product categories this year.The NewcomersAlongside 276 returning companies, there are a bunch of new and exciting companies joining the mix this year. Some interesting and impressive newcomers at HITEC 2017 include Nonius, Pure HD, and Dormakaba. Using booth size as a (questionable, but fun) gauge for company ambition, these newcomers have noticeably large booths.A few years ago, HFTP started the popular E20X competition, a forum for innovative startups to pitch their cutting-edge ideas to a room full of attendees and a panel of expert judges (of which Dmitry, our CTO, was one last year). A few notable new entrants to this year's competition include Angie, HotelFlex and Bizly. All 13 entrants will be on the floor to meet with and are a great starting point for inspiration.Angie - The soon to be released smart-room AI for guest voice control that took the HTNG 2017 Innovation Award a few months ago.HotelFlex - An incremental revenue platform out of the U.K. that runs search on all flight times to help hotels offer early and late checkouts in already empty rooms for a fee.Bizly - A beautifully designed and already popular meeting platform that empowers everyone across the company to book their own events.Bigger Booths Than Last YearSome returning companies worth noting with a significant increase in booth size include First Data, Active Networks, and DCI-Design Communications LLC. These are just a small sampling of companies whose booth sizes have increased, which may signal substantial company growth.Going BigThe following companies have some of the biggest booths at HITEC this year:iRiS Software SystemsWorld Cinema, Inc.Samsung ElectronicsAT&TOracleAs the conference comes to a close, it's certainly worth checking out some of the amazing sites of Toronto while you're there! Some of the most popular attractions the city has to offer include the CN Tower, St. Lawrence Market, and the amazing park located on the Toronto Islands. We recommend Jacobs & Co. Steakhouse for a world class steak and Canoe Restaurant & Bar for an amazing view!Headed to HITEC? Share with us the companies you're looking forward to meeting!And while you're there, we invite you to stop by our own (pretty big) booth (#1245) to learn how ALICE can improve your guest service, cut costs and drive revenue at your hotel.Making the Most of HITECAlong with learning about all the great tech companies and seeing what the future of the hospitality industry will look like, there are numerous panels, discussions, sessions, and keynote speakers worth checking out and learning from during your time at HITEC. Make sure to check out Dave Berkus start off the week with his session "Will Tech Kill Your Job?", Monday at 4:30, as well as other keynote speakers Alex Tapscott, Kevin Rosen, and Robert Villanueva. To learn more about these speakers and what they will be discussing, click here. Also, dont miss out on the event's opening party at 6:30 on Monday, as this will be a great place to network and meet the new faces of our rapidly expanding industry!ALICE co-founders Justin Effron and Alex Shashou will also be speaking at HITEC this year. On Monday, June 26th, at 2.45pm, Justin will join the education supersession "How Are You Going To Pay For It?", to discussion the challenges of figuring out the right IT strategy for your company and the different methods of financing these plans. Later in the week, on Wednesday, Alex will join two panels on guest technology. During the 2.30pm "Text Your Guests?", Alex and other industry experts will share best practices for adopting a messaging strategy, plus benefits and challenges of doing so. On the 3.45pm panel "Are Mobile Apps in Hotels Dead?", Alex and his co-panelists will discuss which apps are best suited to meet guests needs, how hotels can differentiate their brands with mobile apps, whether mobile apps can keep guests happy and avoid negative reviews, and how apps can keep guests connected to the hotel before, during and post-stay.With what is sure to be a hectic, and extremely informative week at HITEC, make sure you give the HITEC SCHEDULE a good glance to ensure you don't miss any of the awesome events that HITEC has to offer!
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Vertical Booking to Showcase Innovative Hotel Booking Tool Kit at HITEC

Vertical Booking USA 20 June 2017
The Vertical Booking Enhanced Tool Kit includes a host of features developed to engage the guest during the booking process. The Recovery Strategy prompts guests who are about to abandon the reservation process with a fully customizable pop-up message to reel them back in. With Secret/Locked Deals, guests can enter their email address to unlock special offers, which grows the hotel's email list and makes the guest feel special. The Alternative Offers tool suggests special promotions for additional nights or services, which translates into higher revenue per stay.The OTA Rate Comparison Pop-up builds guest confidence by displaying OTA rates and can automatically match the lowest rate while remaining in parity. The fully customizable Persuasive Messaging increases conversion by encouraging the guest to proceed with the booking.Finally, the Competitor Rate Checker allows hotels to check their prices against those of the competition in just a few clicks."Our focus is on enabling hoteliers to stand apart in this increasingly competitive hospitality market," said Mark Lewis-Brown, President/CEO of VBUSA. "These tools allow the hotel to make more informed decisions while optimizing the guest experience and maximizing revenue."Vertical Booking will be exhibiting at the HITEC Hospitality Conference in Toronto, ON, Canada, from June 26-29, 2017. Stop by booth 634 to learn how Vertical Booking can help you optimize distribution at your property.
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Top 10 Questions About Cash Operations Management and Cash Recycling

Evention LLC 20 June 2017
Do I still need a general cashier? How can my property leverage the time savings and other operational efficiencies? How do I calculate the ROI? In this white paper, Evention LLC shares the top 10 questions that hotel and retail professionals ask about Cash Operations Management.

Inbound marketing: Opportunity for all, large and small

By Philip Alford and John Kennedy
Hotels are tasked with marketing across an increasingly fragmented media landscape to customers who have an unprecedented number of channels at their disposal to search for, review and buy products, services and travel experiences. Philip Alford of Bournemouth University and John Kennedy of Kennedy Andersson AB explain what that means for hotels: Buyers are now in complete control of the buying process, and marketing has to play by new rules to be effective, to attract rather than distract their audience.
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New Luxury Hotel, Waldorf Astoria Beverly Hills, Implements the InvoTech RFID Uniform System for the Most Efficient Uniform Department Operations

InvoTech 20 June 2017
LOS ANGELES, CA -- InvoTech Systems Inc. announced the recent implementation of its Uniform System at the new Waldorf Astoria Beverly Hills that opened June 1. InvoTech Systems is the leading provider of advanced Linen Management, Laundry and Uniform Systems that integrate the latest RFID technology to increase profitability for hotels, resorts, casino operators, sports arenas, convention centers and theme parks. The InvoTech System installed at Waldorf Astoria Beverly Hills manages the uniform inventory for 400 employees, and joins InvoTech System's extensive client portfolio of Hotels & Resorts worldwide. Click here for more information on InvoTech's Linen, Laundry and Uniform Systems.InvoTech's Uniform System establishes a perpetual uniform inventory and has extensive reporting capabilities to determine and forecast appropriate uniform purchases. The system provides significant cost saving benefits by cutting labor costs, eliminating losses, reducing purchases, and lowering laundry expenses. The uniform cleaning costs are entered into the InvoTech System and reports are provided to audit laundry expenses."The InvoTech system is reliable, easy to use, and establishes an organized system for managing the uniforms. The system maintains our employee uniform assignments and tracks uniforms to and from the laundry giving us complete control and accountability of our inventory," said Jeroen Werdmolder, Hotel Manager at Waldorf Astoria Beverly Hills.The RFID technology allows for multiple uniforms to be processed simultaneously and automatically, and the recordkeeping is also automated. The system integrates with automated uniform conveyors to distribute the uniforms to employees, and to automatically record which uniforms are taken by employees.The system includes an electronic signature capture terminal that records each employee's signature when uniforms are assigned. This increases accountability for the uniform department and facilitates a paperless "green" system."By installing the InvoTech Uniform System prior to the hotel grand opening, the Waldorf Astoria Beverly Hills can ensure that its uniform assets and PAR levels are properly assigned to each employee and the entire uniform inventory is tracked from day one" said Oswald Lares, Director of Sales at InvoTech Systems, Inc.About Waldorf Astoria Beverly HillsLocated adjacent to The Beverly Hilton on the corner of Wilshire and Santa Monica boulevards in Beverly Hills, the 12-story hotel is the Waldorf Astoria Hotels & Resorts' first new build on the West Coast, joining the legendary Waldorf Astoria portfolio of 24 hotels and resorts. This luxury 170-room hotel is a 12-minute walk from posh Rodeo Drive and 6 miles from the Hollywood Walk of Fame. Amenities include the signature restaurant, Jean-Georges Beverly Hills, along with al fresco dining option, The Rooftop by JG, offering 360-degree views. The hotel also houses the only La Prairie Spa in Los Angeles. To find out more visit https://www.waldorfastoriabeverlyhills.com/.
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Honeywell Helps Florida's Seagate Hotel & Spa Reduce Energy Use Nearly 20 Percent, Achieve LEED Certification

Honeywell 20 June 2017
Delray, Florida - The Seagate Hotel & Spa in Delray, Florida, is a perfect example of how advanced hotel environmental technology ensures guests stay comfortable while the hotel uses less energy. Seagate's owners created the upscale spa property to be as environmentally sensitive as it is luxurious. Honeywell's (NYSE: HON) expertise helped the Seagate achieve LEED certification (Leadership in Energy and Environmental Design), a U.S. Green Building Council designation that rates buildings for their design, construction, operation and maintenance and reward the building owners for their environmental responsibility.Seagate installed Honeywell's INNCOM guestroom Energy Management System solutions (EMS) prior to the property opening to the public in October 2009. "We wanted to create an environmentally responsible business that balanced energy reduction with guest comfort," said Garrett Graue with Seagate's development company. "Since we installed Honeywell's system we have verified our energy use is approximately 20 percent less than similar properties in our area. The system optimizes electricity use by intelligently managing the total guest room environment.""Honeywell's INNCOM energy management processes are transparent to our guests, and our utility savings are phenomenal," said William Sander, Seagate general manager. "Guests set their room temperature the way they prefer and the system maintains their comfort level. When a guest leaves his or her room each day, the INNCOM system lowers the temperature to conserve energy. When the guest returns, the INNCOM door sensor detects their entry and the Smart Digital Thermostat reinstates the guest's temperature setting."Seagate's energy management implementation is networked with the property's front office system to reduce unnecessary energy use, especially when hotel occupancy rates are low. When a guest checks in to the hotel, the system changes that guest's room to 'rented/occupied' status and cools the room for a period of 10 minutes, ensuring the room is comfortable before the guest arrives.Honeywell's research shows that the vast majority of guests do not adjust the thermostat temperature during their stay if room temperature is set correctly when they first enter their room. If a balcony door is left open while the air conditioning is on in a Seagate guest room, the system stops the AC until the door is closed. Infrared guest room occupancy sensors also notify housekeepers via a hallway doorbell indicator when guests are in a room to eliminate avoidable disturbances."When I talk with hotel operators in our part of Florida I can see our electric bills are much lower than other properties," said Sander. "We are committed to guest comfort and Honeywell's INNCOM system delivers that while reducing our operating costs. The system even alerts our engineer if a guest room's temperature is not in line with Smart Digital Thermostat temperature setting. This small feature is huge for us. It enables our staff to correct a possible guest room environmental problem often before the guest is aware of it."In addition to the INNCOM Energy Management System, Seagate Hotel & Spa installed several other room automation controls including an INNtouch Door Bell System, lighting controls that enable remote control of room ambience, bedside controllers and an entry-door switch monitor. These controls add to the overall luxurious environment guests expect when they stay at the Seagate Hotel & Spa.All rooms and suites at The Seagate Hotel & Spa are equipped with luxuries like robes and slippers, iHome docking stations, a mini-bar, and Gilchrist & Soames bath products. Twice-daily housekeeping tidies rooms and leaves chocolates and a purple orchid at turndown. Guests choose between six different newspapers each morning. The Seagate has two fitness centers that include the Seagate Country Club, and offers three pools as well as steam and tranquillity rooms. Seagate's six dining outlets offer a variety of fare accompanied by an ocean view. The property's two Cadillac Escalades and the signature Seagate trolley stand ready to provide complimentary transportation between Seagate properties, or anywhere within a three-mile radius of the hotel. About Honeywell Home and Building TechnologiesHoneywell Building Solutions is a part of Honeywell Home and Building Technologies (HBT), a global business with more than 44,000 employees worldwide. HBT is a leader in the Internet of Things (IoT) and creates products, software and technologies found in more than 150 million homes and 10 million buildings worldwide. We help homeowners stay connected and in control of their comfort, security and energy use. Commercial building owners and occupants use our technologies to ensure their facilities are safe, energy efficient, sustainable and productive. Our advanced metering hardware and software solutions help electricity, gas and water providers supply customers and communities more efficiently. For more news and information on Honeywell Home and Building Technologies, please visit http://www.honeywell.com/newsroom. About HoneywellHoneywell (www.honeywell.com) is a Fortune 100 diversified technology and manufacturing leader, serving customers worldwide with aerospace products and services; control technologies for buildings, homes, and industry; turbochargers; and performance materials. For more news and information on Honeywell, please visit www.honeywell.com/newsroom.

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