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    November 14–15, 2017
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How hotels and hostels can supercharge direct bookings

Mews Blog 11 September 2017
The reality within the hotel industry is that online travel agencies (OTAs) are increasingly favoured by travellers who would rather have one seamless booking option than dozens of confusing booking engines offering irrelevant products and outdated loyalty schemes. For all of us within the industry, this is no longer news and persistent marketing campaigns by the likes of TripTease have served to underline it.
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HFTP Hospitality DPO Task Force Outlines Objectives as Industry Prepares for GDPR May 2018 Deadline

HFTP Connect 8 September 2017
The European Union (EU) General Data Protection Regulation (GDPR) that was announced in April 2016 put in place a substantial mandate on EU-based organizations, as well as any organization doing business with EU citizens. The GDPR will be in force in the EU starting May 25, 2018 posing significant challenges to the hospitality industry as one that manages a vast amount of personal data. To address this question, Hospitality Financial and Technology Professionals (HFTP®) united a multidisciplinary team of experts to address the different facets of the impact of the GDPR in the hospitality industry. The task force met in July 2017 to prepare for the upcoming deadline.
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What NOT to Look for in a Hotel Revenue Manager

Duetto Research Blog 8 September 2017
In my six years as co-founder of Duetto, we’ve grown from a two-man operation working at a single desk to more than 100 people in five offices across the globe. While I haven’t hired everyone at Duetto, I was highly involved in many, and I’ve led the development of a culture in which all of our new hires must fit.
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5 Ways Your Software Can Optimize Budget Planning

The Rainmaker Hospitality and Gaming Blog 7 September 2017
Your annual budget is a critical set of metrics that is influenced by a multitude of factors. With so many moving parts, it’s more important than ever to have the right technology. When your software is BI optimized and personalized for your specific brand or individual property, you’ll be able to have a firm grasp on your projections, profits, and spending. Here are five specific ways that your RMS will help you plan your budget efficiently and accurately.
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Glossary: Hotel Technology and the Online Distribution Landscape

trivago Blog 7 September 2017
It’s a brave new world of online hotel bookers, hotel technology, and hotel distribution out there. Here’s a glossary of the key players and tech solutions that’ll help hoteliers navigate today’s online distribution landscape and steer their hotels toward business success. Hotel industry terms: the online distribution landscape Who are the key players and how do they operate?
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Technology Don't Work? Shoot It.

IDeaS Blog 7 September 2017
When it came to making a tough call on a business decision, a former boss of mine used to favor the expression: “If the dog don’t hunt, shoot it.” Never mind its grammatical errors and lack of reverence to a fictitious, but beloved canine; in a business context, the adage provides us with some merit worth considering.
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Marketing Data, Technology Enable Hotels To Compete Alongside OTAs

Duetto Research Blog 6 September 2017
The digital revolution has given independent hotels a place on the world stage, but it is often hard to find them beneath the dominant marketing presence of the online travel agents. For many individual hotels and small chains, driving web traffic and direct bookings is a vital part of their marketing mix. Tools such as branded search, paid search marketing, metasearch advertising, SEO and content marketing are all key to levelling the playing fields between the large OTAs and small chains or bespoke properties.
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Planning your hotel's long-term business strategy: An interactive quiz

SiteMinder Blog 4 September 2017
Have you been thinking about your current hotel business and how it might change in the future? The chances are if you have you’re looking into new ways to set your hotel apart from the competition. All businesses strive for a unique selling point that will give their brand presence and prestige.
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Free checklist: What technology does your hotel need for the future?

SiteMinder Blog 4 September 2017
Globally, hotels are constantly finding new ways to engage and delight travellers who visit their property. With new marketing and management strategies like those discussed in our interactive quiz, the guest experience is set to forge ahead via greater levels of connection and communication.
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The UK: Maximising On Market Uncertainties

Duetto Research Blog 1 September 2017
The UK hotel market has been on a roller coaster ride in recent years. First, there was the 2008 recession, then the 2010 European debt crisis, before London saw a raft of new hotel openings for the pre/post Olympics period (as well as enjoying a successful Games). More recently, business has become more volatile due to terror attacks and political uncertainly as Brexit negotiations get underway.
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The State of Proactive Customer Service in 2017

CloudCherry Blog 30 August 2017
In a choice-rich, highly crowded marketplace, consumers focus on product and price is steadily decreasing. Instead, they are demanding better customer service, with 97% saying that the quality of service is a deciding factor in the brand they choose and are loyal to. -> Brands that focus on providing outstanding customer service and creating a The post The State of Proactive Customer Service in 2017 appeared first on CloudCherry.
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Meeting Internal Challenges For Revenue Management

Net Affinity | Conversion Optimisation for Savvy Hoteliers 30 August 2017
It’s challenging being a Revenue Manager! Whether you’re in a large city-centre hotel, or a small countryside hotel, Revenue Managers face similar challenges & stresses. Too much to do, too little time, being number one! Many of these challenges come from client demands, but in this piece, we’re discussing the internal challenges faced by Revenue Manager, or the member of staff with responsibility for Revenue Management. These are generally a little easier to fix than external factors and can have a big impact on a Revenue Managers efficacy and efficiency.

Blockchain and travel: the plot thickens

eyefortravel.com·Requires Registration 30 August 2017
There has been plenty of hype around blockchain, the technology that underpins cryptocurrencies like Bitcoin, but the application for travel is gathering momentum When the head honcho of the largest leisure, travel and tourism company in the world comes out saying that he is betting on blockchain, it seems that the technology that underpins cryptocurrencies has moved beyond hype.

Pixel It - Sicily, 1925 - When Hotels Were Full & Social Media Was Easy...

Fuel Travel 29 August 2017
It’s no secret that Facebook is the largest social media network in the world. How many – exactly? Well, as of Spring 2017, Facebook averaged 1.9 Billion monthly users. And, users are spending more than 30 minutes per day surfing the feeds – whether that means liking funny cat videos, scrolling past old high school friends’ babies, and yes – interacting with advertiser content.
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The latest hotel technologies - take your guest's experiences to the next level

Customer Alliance Blog 29 August 2017
How can I keep up with the latest developments in the hotel industry? Don’t worry. The team at Customer Alliance can assure you that what you are experiencing is completely normal and experienced throughout the industry. We live in a new age in which guests demand more than ever that hotels and their service offers adapt to their expectations, and not the other way way around. Factors such as this have led the hotel industry to adopt new technologies and add value to the stay of guests, revolutionising the industry and keeping it more up-to-date than ever.

Manual vs Automatic: Journey to Success with Confidence

IDeaS Blog 29 August 2017
It's easy to develop manual technology that's one step above the work already being done by property management systems. But the problem remains that the manual rules they rely on still keep you boxed in, limiting your hotel's potential. The post Manual vs Automatic: Journey to Success with Confidence appeared first on IDeaS.
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Millienials Are Choosing OTAs - How Can Reviews Influence Their Decisions?

TrustYou brainTRUST Blog 29 August 2017
It has become pretty clear by now that millennial travelers are here to stay. Sure, Gen Z is quickly catching up, but millennials are still leading the race and hospitality is going above and beyond to adapt to this particular generation of consumers. Driving millennials to a hotel and keeping things as personal as possible has become a priority for hotels and, naturally, this includes direct bookings.
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Optimizing Hotel Distribution for All Parts of the Customer Journey

Duetto Research Blog 29 August 2017
New research sheds light on the unique booking behaviors of Mexican travelers, who show greater propensity for planning last-minute travel. Hotels might benefit from many guests paying higher prices for waiting too long. But it’s still important to their Revenue Strategy to optimize hotel distribution and marketing for consumers researching their travel options further out in the booking window.

The Changing Face of Customer Service for Hotels

Lodging Interactive Blog 29 August 2017
Customer service has come a long way in the last hundred years but the most dramatic changes have happened - and quickly - in the last thirty. We have gone from brick and mortar shopping to online shopping - from using travel agencies for vacation bookings to searching social networks and using messaging apps.   The post The Changing Face of Customer Service for Hotels appeared first on Lodging Interactive.
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Exploiting Big Data Is Key to Revenue Success

Duetto Research Blog 28 August 2017
Seven trending hotel news stories that will have an impact on your hotel Revenue Strategy. 1. THE FUTURE OF REVENUE MANAGEMENT DEPENDS ON BIG DATA The author has seen the future of the travel industry, and it is Big Data. He argues that accessing the data isn't sufficient; rather, travel professionals-and this particularly means revenue The post Exploiting Big Data Is Key to Revenue Success appeared first on Duetto.
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How to Have a Successful (and Sane!) Budget Season: Webinar Recap

The Rainmaker Hospitality and Gaming Blog 24 August 2017
In the first episode of Rainmaker’s ongoing webinar series, Lydia Patterson, Sales Engineer with 15 years of experience in revenue management, operations, revenue training and leadership roles with Fairmont Hotels & Resorts, shared her insights on how to get through the 2018 budget process (and survive!)
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How MediaMarkt Uses Beekeeper to Support Innovation and Communication

Beekeeper Blog 24 August 2017
MediaMarkt is Europe’s largest retailer for consumer electronics and puts a large emphasis on innovation. Every MediaMarkt store allows customers to try out and compare products, making it the perfect place to learn about the latest technologies and evaluate them before purchasing. With such a large percentage of frontline employees who don’t have corporate email addresses, internal communication can be challenging.
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3 Ways Companies Are Building a Business Around AI

harvardbusiness.org 23 August 2017
There is no argument about whether artificial intelligence (AI) is coming. It is here, in automobiles, smartphones, aircraft, and much else. Not least in the online search abilities, speech and translation features, and image recognition technology of my employer, Alphabet.
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Leverage Historical Data on Bookings and Guest's Profile to Drive More Revenue

Hotelogix Blog 23 August 2017
With the entry and dominance of online travel agents (OTAs) hotel owners are interested in employing dynamic rate adjustments to maximize bookings and revenue. This is where revenue management comes into the picture. Hoteliers accept that proper revenue management strategies can boost occupancy rates and increase revenue.
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If you don't measure it how can you manage it?

Naturally Loyal 23 August 2017
As a business owner understandably you’re focused on sales and growth.employee engagement Yet you probably money slipping through your fingers unnoticed. Profits you could retain with a few simple steps. We’ve finally woken up to the benefits of having an engaged team yet evidence still shows that 80% or more of staff are not engaged at work. That’s shocking and frankly quite sad. What’s more it’s costing us millions.
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Is Blockchain The Silver Bullet For Attendee Experience?

EventManagerBlog.com 23 August 2017
Bitcoin and cryptocurrency are hot topics at the moment but the underlying architecture, Blockchain, could be the attendee experience silver bullet eventprofs have been waiting for. Everyone in the finance sector is talking about cryptocurrency. In its most simple form, a cryptocurrency allows people or businesses to exchange money without involving banks or any kind of centralized administration. With that, cryptocurrencies like Bitcoin are also secure by design, allowing transactions to go through the system without any personal financial information being exposed.

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