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    Hospitality Industry Technology Exposition & Conference

    November 14–15, 2017
    Conrad Dubai
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Use Past, Present and Future Data in Your Revenue Management

Net Affinity | Conversion Optimisation for Savvy Hoteliers 13 July 2017
What should revenue managers base their decisions on? At the core, Revenue managers must base their decisions on data. Potential guests are easily overwhelmed when they’re visiting dozens of websites and looking at hundreds of hotels. When they get to your website, ensure that it’s different. Make your website a haven of carefully-selected images, content and rate plans.
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Bing is bringing bots to local businesses. Here's how hoteliers can prepare for this new technology

Sabre Hospitality Solutions Blog 12 July 2017
Chatbots allow brands to communicate and sell to customers in a way that’s informal, easy-to-use and fun. And they’re quickly becoming a key information and shopping channel, with eMarketer reporting that 67 percent of Millennials say they’re likely to buy products or services via chatbot.
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Why a Commitment to Change is Critical to Revenue Optimization

Sabre Corporation Blog 12 July 2017
Change is hard. It requires a borderline obsessive effort to spark, strategize, and implement business changes when the status quo feels comfortable. Take travel agencies as an example. While margins remain thin and competition fierce, the travel business has proven adaptive, resilient, and abounding with opportunity for those willing to seize it. In 2016, for instance, international air travel was up nearly 7 percent and airline profits were more than $35 billion.
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High Tech or High Touch? What Hotels Need to Know About Technology Adoption & Guest Service

Snapshot Blog 12 July 2017
Hotels worldwide are playing with just how much can be automated. Comfort Hotel Xpress in Oslo opened in 2011 to media fanfare over an almost entirely automated process—check-in, key, checkout and so forth. Housekeeping comes every four days. There’s no restaurant, but there is some food in the lobby. It sounds from reviews like they ended up needing a floating staff person downstairs. Not a surprise.

Marketing vs Revenue Management: 4 Ways to Bridge the Gap

Tambourine Blog 11 July 2017
It’s time to improve cooperation between hotel marketers and revenue managers. Is there an unspoken divide in your hotel? Revenue managers and hotel marketers are often at odds, one department focused on balancing ADR and occupancy, while the other focuses on awareness, demand and “branding.”
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3 Lessons to Learn From 'Hidden Figures'

IDeaS Blog 11 July 2017
or many hotels, the movie, “Hidden Figures,” provides three valuable, hidden business lessons. Human inputs and system configuration are vital for optimal results. Technology provides hotel with an opportunity to evolve job roles in tandem with innovation. Hotels shouldn’t be afraid to ask their tech partners for additional validation.
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The Role of Revenue Manager Widens to Focus on Profitability

Duetto Research Blog 10 July 2017
Revenue management has morphed in recent years from a mundane day-to-day function to one in which automated systems do most of the work, leaving revenue management time to focus on “revenue strategy … and much broader performance management,” said speakers during a recent panel discussion. The speakers also said the role of revenue managements is widening to include increased awareness in total hotel profitability and a focus on maximizing revenues other than from the rooms department.
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5 lessons for building a successful travel chatbot

eyefortravel.com·Requires Registration 10 July 2017
As costs come down and the technology matures, chatbots are proving their value, as a new white paper from EyeforTravel reveals Chatbots are becoming increasingly sophisticated and capable of mimicking human conversation. But what exactly should bots do and how can they be successfully deployed by travel brands? Answers to this question begin to emerge in a report titled Are Bots Worth the Bother? from EyeforTravel and tech firm Travelaer.

Are Bots Worth the Bother? [FREE Whitepaper]

Hotel Speak... Talking Hotels 9 July 2017
The rise of mobile has created a huge and constantly engaged user base in social and messenger apps. Whereas the biggest travel apps have millions of downloads, the biggest social media players have billions. Furthermore, the amount of time spent in these kind of apps is rising faster than any other. So, how can you harness this to your advantage? One approach that is already finding success is artificially intelligent bots that can help customers in a myriad of ways. These chatbots can create new booking channels, provide communication with hard-to-reach consumers, help customer care teams and answer a host of queries.
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Room Type Pricing in the Real World

Duetto Research Blog 7 July 2017
We talk a lot about Open Pricing and more specifically the value of yielding room types dynamically. We’ve written whitepapers, produced videos and created plenty of slides that illustrate these concepts, but last week I saw firsthand why this is so important and the revenue opportunities too many hotels are missing. I was traveling south with my wife and daughter for a beach vacation in Surf City, NC, as I’ve done almost every year since I was a kid with my parents. We packed up the car Griswold-style and left Ohio on a Friday morning, aiming to break up the 11-hour drive into two days and time our beach arrival for Saturday afternoon right at check-in time at the cottage (optimizing vacation I call it).
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The Convergence of Hotel Marketing and Revenue Management

The Rainmaker Hospitality and Gaming Blog 6 July 2017
At the start of my career, marketing was entirely different than what it is today. Without aging myself, I’ll just say that it was more my experience that marketing tested a lot of different programs, and we as sales members hoped for the best. But now, with so much data to rely on, the marketing game is no longer trial and error.

What I Learned at HITEC Toronto

HFTP Connect 6 July 2017
Written By: Ron Hardin - Confession: I can not stop playing with the fidget spinner I picked up at the ALICE booth. My wife, a well-known “anti-fidgeter” (ask my kids), rolled her eyes when she saw it come out of my HITEC Toronto swag bag. Correction: In my previous blog post (HITEC Toronto: Our Story Thus Far), I mentioned the “sunset over Lake Erie” as seen from the CN Tower. My gentle readers are either all too polite – or slept through geography – because Toronto is on Lake Ontario, and the lake is southeast of the city – not southwest – so it was technically “sunset over Kitchener.” It was lovely, nonetheless.
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Hospitality Technology as a Guest Service Differentiator

SMS Blog 5 July 2017
Whether it’s a five-star property providing five-star service or an economy hotel ensuring a warm welcome and efficient service, a property’s reputation and success are founded on friendliness, efficiency and face-to-face interactions with their guests. Today’s hospitality technology has emerged as a crucial tool for hotels and resorts to meet those goals as they strive to balance their use of technology with classic and timeless customer service. Properties have developed several strategies to enhance service delivery with technology without diluting the essence of hospitality.
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Why You Should Be Using Instagram to Market Your Hotel

ICE portal 5 July 2017
In the last few years, photo-sharing social media platform, Instagram, has skyrocketed in popularity. To be exact, Instagram’s user count hit 600 million users in December 2016, providing a huge network of consumers to be influenced and marketed to. This presents a great opportunity to hotel marketers to reach new guests and communicate with existing ones. Check out these statistics that highlight the tremendous growth of Instagram and prove why it’s a necessary part of your marketing:
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Come and Meet Oracle Hospitality at this Year's ALSD Conference and Tradeshow for Sports and ...

Oracle Hospitality Check-In 5 July 2017
Oracle Hospitality Sports & Entertainment is excited to be attending and sponsoring this year's ALSD Conference and Tradeshow taking place in Miami Beach Hotel from July 10th - 13th. With 100+ speakers, a compelling lineup of presentations, and stadium/arena venue tours, it is a perfect opportunity to network, discuss ideas and create new business. Along with our exhibit booth, Oracle Hospitality Sports & Entertainment will be the presenting sponsors of the Sports Venue Design & Build Forum so come along and check it out to learn how the Sports & Entertainment market is revolutionizing in wake of what the future holds. We are also looking forward to our solution session led by Jeff Grossman, Vice President Global Pre-Sales, Food and Beverage: 'Changing the Game with Food and Beverage Technology at Stadiums and Arenas.' The session will take place on Tuesday, July 11 at 10:20am. It is more important than ever to know how technology can continue to improve your business o
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Customer-centric sales: How to maximize sales through better product distribution

Sabre Corporation Blog 5 July 2017
Forward-looking distribution methods are associated with greater personalization characteristics, resulting in improved opportunities for an airline to offer the right product at the right price to the right customer at the right time. To get closer to their customers, travel suppliers including airlines, hotels, cruise lines and rental-car companies need to understand customer preferences and purchase behaviors to better serve customers across all channels of distribution. Demanding customers who have high expectations for personalized services are a reality in today’s extremely competitive airline marketplace.
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HITEC E20X Recap: Where Is Hotel Technology Going?

Snapshot Blog 5 July 2017
The annual Hospitality Industry Technology Exposition and Conference (HITEC), hosted by Hospitality Financial and Technology Professionals (HFTP), took place last week in Toronto. We enjoyed catching up with all the tech exhibitors, particularly the newcomers who were exhibiting and pitching at Entrepreneur 20X (E20X). It’s where the best of the best and the newest of the new meet up to show off their tech innovations. After meeting with all of the E20X exhibitors, we noticed a few key trends. Here’s what we learned:

Ahead of the Curve: Groundbreaking Tech

Lodging Magazine 5 July 2017
Nearly everyone has seen commercials for Amazon’s Echo. And most will admit they’re impressive. With the use of a simple “wake word”—“Alexa”—the voice-activated digital assistant can order pizza, turn on your lights, and play music, and many other conveniences. Launched in the United States in June 2015, Echo has since become commonplace, popping up in homes all over the world. The device currently has more than 55,000 customer reviews on Amazon, many of them raving about how useful it is and how users can’t remember their lives before it.
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Record Performance for Independent Hotels in Q1 & Q2 2017

Xotels Blog 5 July 2017
Record Performance for Independent Hotels in Q1 & Q2 2017 - Xotells2017 is looking to be our most amazing year yet. Our independent hotel collection is performing a record levels. REVPAR and other financial result KPI are UP, UP, UP ... Moreover, we have broken another record. We are now handling revenue management for over 60 properties.

Fuel Hotel Marketing Podcast: Episode 57 - What You Missed at HITEC 2017

Fuel Travel 3 July 2017
Stuart recently attended the HITEC 2017 show in Toronto. In this episode, we talk about the overall mood of the industry and give a shout out to some of the stand out vendors who were there.
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4 Key Distribution Pillars: Mobile, Data, Voice, Loyalty

Duetto Research Blog 3 July 2017
Seven trending hotel news stories that will impact your hotel Revenue Strategy. 1. WHAT’S DRIVING CHANGES IN THE DISTRIBUTION LANDSCAPE? During a panel discussion at the recent NYU International Hospitality Industry Investment Conference, speakers outlined significant changes happening or on the way in hotel distribution:
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HITEC-ROC: Disruptive Pricing Strategies Require Innovation

Duetto Research Blog 30 June 2017
Judging by the size of the audience in a breakout session during HSMAI’s Revenue Optimization Conference this week, plenty of hoteliers are unsure they’re getting the best price for their hotel rooms. The standing-room only session – “Getting the Price Right” with Rasvan Dirlea of ZS, a sales and marketing technology firm – aimed to illuminate hoteliers’ deficiencies in innovative pricing strategies. While Dirlea may have sold hotel revenue managers somewhat short by suggesting very little dynamic pricing is occurring in the hotel space today, he did highlight flaws in current room pricing models and referenced guest data points that would help hoteliers tailor the right rate to the right customer at the right time.

13 E20X Pitches and One Home Run

HFTP Connect 29 June 2017
Written By: Jennifer Jones - As a native to Baltimore, Maryland USA, I was excited to see that the Orioles are in town this week playing the Blue Jays. Now that I reside out west, I do not get to see them much anymore. Granted with a full schedule of meetings, sessions and receptions, sneaking out of HITEC Toronto to catch a few innings just was not possible. However, I made a better decision with my schedule and decided to attend the Entrepreneur 20X (E20X) hospitality technology pitch competition. This was my first time watching the event, and I encourage everyone to make sure that they make E20X a vital part of their HITEC ritual every year.

The Psychology of Pricing: Takeaways from HSMAI ROC 2017

The Rainmaker Hospitality and Gaming Blog 28 June 2017
What does every revenue manager need to know about the psychology of pricing? Dan Skodol, Rainmaker's VP of Revenue, gave a 2020 Lightning Round Presentation at HSMAI's 2017 Revenue Optimization Conference (ROC) in Toronto, sharing his research-based facts and tips on using psychology for insights into pricing strategy. Here are the key takeaways from his talk.

HITEC Toronto: Our Story Thus Far

HFTP Connect 28 June 2017
The curtain descends on the second day of HITEC Toronto (#HITECtor), and it has been a busy couple of days. This is my first visit to Toronto, and I hope I get to come back to Canada someday when I have more free time. With the exception of a few showers, we have been blessed with lovely weather. For those of us who have attended this mid-summer event in more southern climes in recent years, the moderate temperatures have literally been a refreshing change.
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The Importance of the Human Element in Revenue Management

Duetto Research Blog 28 June 2017
While technology is a wonderful and sometimes magical tool in the application of revenue management, practioners need to be careful not to use it as a crutch or as a way to avoid making decisions that require judgment, experience and sometimes gut instinct. In short, when it comes to revenue management technology, the policy shouldn’t be “set it and forget it.” Hotel owners understand the importance of balancing technology with human involvements. In a recent blog in Hotels magazine, Chad Crandell, managing director and CEO of asset management firm CHMWarnick, questioned whether overreliance on technology is hindering the industry’s ability to raise rates, even during the current environment of high occupancies.

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