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    Hospitality Industry Technology Exposition & Conference

    November 14–15, 2017
    Conrad Dubai
    Dubai, UAE

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    RAI Amsterdam Convention Centre
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    HITEC HOUSTON

    Hospitality Industry Technology Exposition & Conference

    June 26-29, 2018

Louvre Hotels Group is the 1st hotel group to enable its clients to open their 1- to 5-star rooms with their smartphones

Louvre Hotels Group 3 July 2017
It is the very first group in the industry to offer this service for all its hotels regardless of brand, from budget to 5-star hotels.This exclusive innovation meets new consumer demand for a more seamless stay and a new kind of experience. After booking online-anywhere, anytime-clients can now skip check-in and go straight to their room, open the door with their smartphone and take full advantage of their stay until check-out. This system is the latest move in Louvre Hotels Group's continuing drive to digitalise its guest experience."Digitalisation is a way for us to focus on our core profession: hospitality. As a hotel company, we have to rethink the entire client experience value chain. This innovation enables us to reduce the "disturbance zones" related to the arrival and departure stages. As for our employees, they can devote more time welcoming clients and making their stay in one of our hotels even more agreeable." Pierre-Frederic Roulot, CEO Louvre Hotels Group.This innovation integrates three strong trends:Clients want simplified booking and payment processesSeamless check-in and check-out service is a key criteria for client satisfactionNew generations are looking for a human experience with hotel staff as opposed to strictly administrative exchanges.After a positive test phase in two Premiere Classe and Golden Tulip brand hotels, the measure will be extended to some thirty hotels of all different brands, before being gradually rolled out across the Group's entire network."By offering this high-end service, even in budget hotels, Louvre Hotels Group participates in renewing hotel standards and providing a concrete response to changes in consumer modes generated by a native digital population and by codes established by tourism industry newcomers." Francoise Houdebine, VP Marketing Louvre Hotels Group.To take advantage of this service, clients must select this option when booking online. They then download the HotelForYou application and are ready for their 100% digital experience. By improving its HotelForYou services-the hotel industry's first mobile app- Louvre Hotels Group positions itself once more as a pioneer in terms of digital innovation.

RLHC Updates Rewards App and Adds In-Room Apple TV Experience

Red Lion 29 June 2017
New features powered by the Monscierge hospitality platformSPOKANE, Wash. -- RLHC (Red Lion Hotels Corporation) (NYSE:RLH) today is launching a series of new technology initiatives aimed at enhancing the guest experience throughout hotels within its brands, including a new in-room Apple TV experience and updated Hello Rewards app with new check-in/check-out and digital room key features. These new experiences are powered by the Monscierge Connect platform integrated with the hotel's property management system."These are our next steps in the ongoing evolution of developing emerging technology to reduce friction for our guests," said RLHC CEO Greg Mount. "Streamlining guest interactions and improving daily operational efficiencies that translate into fewer overall guest inconveniences remain our focus at RLHC."Apple TV In-Room ExperienceRLHC is beginning deployment of Apple TV throughout hotels within its Hotel RL brand. The Apple TVs will deliver a seamless in-room television experience via a number of different RLHC apps, incorporating aspects of the properties' local free-to-guest TV offering DirectTV, device management and iTunes user security. The app will also feature content from the Hotel RL Living Stage, which highlights local talent and artists performing live onsite across the Hotel RL brand.With Apple TV, RLHC connects the in-room experience to the complete guest journey offered to its guests. That journey begins pre-arrival with SMS messaging between the hotel and guest, then prompts the user to download the Hello Rewards application. Once the guests have arrived onsite, this enhanced journey continues with self-serve check-in options, digital mobile keys, communication and requests from guests to staff, and additional onsite touch-points such as digital signage displaying local recommendations and travel information."Exceeding the expectations of our guests through technology innovation is central to the RLHC mission," said RLHC Chief Information Officer John Edwards. "The new Hotel RL in-room experience on Apple TV will provide our guests with a rich, engaging and personal experience, putting them in control of their stay. The app is also tailored to deliver exclusive content and conveniences that will make our guests' stay even more unique."Updated Hello Rewards AppRLHC's Hello Rewards App for iOS now gives guests the ability to conveniently check in and check out right from their iPhone, as well as manage their loyalty membership account and redeem rewards. RLHC is also introducing digital keys for the first time in the Hello Rewards app, allowing guests to completely bypass the registration desk and use their iPhone to unlock their door. The digital key feature will be available throughout Hotel RL properties."We are constantly looking at ways to service guests with tailored experiences," said Edwards. "We understand that sometimes guests don't prefer engaging with people during travel, so we created a way for people to arrive, check in, proceed directly to their room, and even check out. We want to accommodate them in every way that we can, and our updated Hello Rewards app with new check-in and check-out features, plus digital room keys, deliver on that promise."Apple Watch Valet & iPad Self-Service KiosksTwo frictionless hospitality solutions that RLHC and Monscierge are also rolling out include arming valet staff with Apple Watch and introducing self-service iPad kiosks for lobby areas. Using the Monscierge Connect Staff app, valet staff can manage and action car retrieval requests from their hotel-issued Apple Watch without physically being present at the hotel's valet stand. It's equally convenient for the guest, reducing the potential waiting period for the car return.New self-service iPad kiosks will be available for guests at the Hotel RL brand to use for quick and convenient check-in, especially if there are lines at registration. Guests can also contact customer support from the iPad if they have questions, need assistance, or want to submit a room upgrade request."I see many hotel mobile strategies that haven't yet realized the scope of possibilities at play. It's bigger than just having an app and being able to text a guest - RLHC not only understands this mindset but is defining best practices for brands and owners to transform experiences with technology throughout the entire guest journey. It's changing the relationships with their guests, throughout their entire trip," says Marcus Robinson, CEO, Monscierge.To learn more about RLHC and these new technology initiatives, please visit RLHCo.com.About MonsciergeMonscierge is a global software company specializing in innovative hospitality solutions for properties, owners, and brands. The Monscierge product line, Connect, enhances communication and the relationship between hotel guest and staff through mobile, tablet, large-format touch-screen devices, and a central web-based platform that manages property content. With installations in over 60 countries and multilingual capabilities, Monscierge is dedicated to improving guest experiences and hotel staff efficiency throughout all hospitality service tiers. Monscierge is proud to be an Apple mobility partner. www.monscierge.com

Paymentwall opens $524 billion market for the travel industry

28 June 2017
HITEC Conference, Toronto, Canada -- Paymentwall announced today that every hotel, booking engine, cruise, car and boat rental business owner from United States and Canada will now be able to get instant access to untapped markets in Asia, Europe, Africa and Latin America."We solved a major problem that most travellers face every day: If you don't have a credit or debit card, how do you book a hotel or international trip?" says Pelin Dede, Paymentwall's Head of Travel. "We've discovered that more than 40 percent of people worldwide don't have credit or debit cards, creating $524 billion untapped market for the travel industry".Paymentwall's research shows that only 45 percent of people worldwide prefer to use credit cards to complete online purchases, with almost 55 percent catering to alternative payment methods, such as ewallets, cash, bank transfers, prepaid cards and mobile payments.Paymentwall makes it possible for travellers to use over 150 local payment methods, such as Sofort in Germany, iDeal in Netherlands, Qiwi in Russia, Mercadopago in Brazil, or Alipay in China, making it the most global payment provider for the travel industry.Paymentwall surpasses current offerings on the market with a full suite of included features, including dispute resolution, PCI DSS certification, 24/7 customer support & fraud prevention teams, machine learning algorithms, in-depth analytics, customizable checkout and localization services.

Revenue Optimization Conference (ROC)

HSMAI 28 June 2017
Metro Toronto Convention Centre, Toronto, ON, CanadaFor fourteen years, HSMAI's Revenue Optimization Conference (ROC) has been the place where hotel revenue leaders unite for education, collaboration, and innovation. Annually, this conference delivers the most compelling and comprehensive revenue management event for the hotel industry, and convenes more than 600 key stakeholders to address the most critical trends affecting revenue management in hotels today. With powerful educational and networking opportunities, this is the can't-miss conference of the year for learning and engagement.It's where senior leaders in hotel revenue management connect and engage in meaningful, thought-provoking conversations about the most important strategic issues facing the business today.Hear what industry leaders have to say about the conference:QUICK LINKSWhat's Not to Miss in 2017RegistrationScheduleEducationPre-ROC OpportunitiesHousingSponsorshipIn 2017, the program will focus on helping you adapt to and manage the rapid changes happening around you, and stay relevant in turbulent times. At the end of the day, you'll walk away with specific, practical recommendations to sharpen your action plan and thought-provoking, challenging ideas to guide your strategy for tomorrow - all aimed at navigating the forces influencing and impacting revenue management.The conference is organized by HSMAI's Revenue Management Advisory Board.What's Not to Miss in 2017ROC will be in Canada for the first timeFor those non-Canadians attending, now is the time to get your passport and make sure it does not expire within 6 months of your travel dates.Tuesday is filled with opportunities to learn and network9 afternoon workshops to choose from (included in your ROC registration)Give-back volunteer opportunity to benefit our host city while giving you the chance to connect with other attendees (included in your ROC registration)1-hour research presentation session on emerging issues in RM and Marketing, followed by a reception (included in your ROC registration)CRME Review Course & Exam (separate fee required)CHDM Review Course & Exam (separate fee required)Twelve breakout session organized in 3 tracksThree options will be offered during each block of breakout sessions and will be organized into Data & Analytics, Leadership & Influence, and Environmental Factors tracks.Access to HITEC exhibit hall...and general sessionsFor qualified ROC registrants, HITEC will provide one complimentary, non-transferable registration which entitles the recipient to three days of the exposition, access to exhibitor tutorials, TechTalks, and the HITEC keynote sessions. Comp registrations are only available to qualified hotel buyers and cannot be used by suppliers or vendors, consultants, nor personnel, dealers, distributors, subsidiaries, investors, partners/associates or family members of exhibiting companies.AwardsThe awards ceremony will shine the spotlight on the incredible talent and accomplishments of revenue management leaders. We will honor the Vanguard Award honoree for lifetime achievement in revenue management, the Revenue Management Professionals of the Year, and the Certified Revenue Management Executives (CRMEs) in attendance.Opportunity to Engage Online Before, During, and After ROCThe new conference app will be a place to stay in touch with fellow conference attendees through the year and take part in discussions around conference topics. More information will be available on this within three weeks of ROC.Toronto!For the first time, ROC will be in Toronto - an international center of business, finance, arts, and culture widely recognized as one of the most multicultural and cosmopolitan cities in the world.HOUSINGAs part of HSMAI's partnership with HITEC, all ROC attendees may book rooms via the HITEC Housing Bureau. The deadline for reservations is May 26, 2017.See the HITEC Hotel & Travel page for complete details.CONFIDENTIALITY & ANTITRUST GUIDELINESThe Hospitality Sales & Marketing Association International is committed to sponsoring face-to-face meetings and events where all participants can comfortably engage with their peers while protecting the confidentiality of their employers and abiding by antitrust rules. Specific details are outlined in HSMAI's Confidentiality & Antitrust Guidelines for all Meetings and Events (PDF).

How Monscierge and Accor Hotels Increased Revenue and Guest Satisfaction Scores

Monscierge 27 June 2017
We at Monscierge couldn't agree more. Over the last ten years, I've been privileged to work with some of the world's brightest hospitality minds. Our mission? To kill the cheeseplate.The only way to get there was to start with a complete, unified work of technology that allowed hotels to connect and communicate with guests throughout the entire journey. Most industries had this technology years ago, and have set the bar high for user expectations with regard to what a platform like that can do, especially in hospitality, an industry whose very foundation is service.Monscierge worked closely with AccorHotels to understand the impact on both guest satisfaction and operational efficiency when empowering hotel staff with mobile technology. AccorHotels deployed Connect Staff - our product for staff communication, workflow management, and data analytics - to their hotel employees across a number of brands in the UK to digitize workflow management, improve response times and increase service levels. The rapid, low impact deployment yielded immediate improvements in labor efficiency. Data from 100 properties showed that within 6 months, hotels' average guest satisfaction scores had increased by 5 points over the control group who hadn't deployed the product.Furthermore, the usage data generated by Connect Staff across these properties in 2016 showed a clear correlation between lower incidences of guest complaints and refunds when product engagement was highest.Didier Louis, Technical Services Manager UK & Ireland, Accor Group, said, "The Connect Staff platform has digitized our entire workflow management process. The business data and analytical insights we now have access to via Monscierge means we can make impactful, real-time decisions and adjustments at an associate, departmental, hotel, regional and brand level. In today's data-driven hospitality world, the ability to access, analyze and apply this sort of data is critical for organizations to compete successfully."This is the beginning of not only predictive maintenance for hotels, but also intelligent recommendations for guests based on their data captured by the Connect platform. We are killing the cheeseplate - please join us.

HFTP Announces Blockchain Technology Task Force

HFTP 26 June 2017
Toronto, Ont. Canada -- Hospitality Financial and Technology Professionals (HFTP(r)) announced today that it is organizing a Blockchain Technology Task Force to prepare for the technology's future impact on hospitality. The task force will be chaired by Lyle Worthington, CHTP, CIO of The Student Hotel and the 2017 HFTP Global President."Blockchain technology has been predicted to have the greatest impact on the future of the world economy," said Frank Wolfe, CEO of HFTP. "As the industry's nonprofit brain trust on finance and technology, it is incumbent on us to address the issue before blockchain reaches maturity and assembling a task force is the first step."This week HFTP is hosting the 45th HITEC(r) (Hospitality Industry Technology Exposition and Conference - #HITECTor) at the Metro Toronto Convention Centre in Toronto, Ontario Canada, where the topic will be extensively covered in the education program. First an introduction to the technology will be given in the Tuesday, June 26 keynote: The Blockchain Revolution presented by Alex Tapscott. Tapscott is a founding member at IMF's High Level Advisory Group on Fintech, as well as the co-author of the critically acclaimed best-seller "Blockchain Revolution: How the Technology Behind Bitcoin is Changing Money Business and the World."Following up this session on Wednesday, June 28 from 2:30-3:30 p.m. is the concurrent session Demystifying Blockchain Technology, where speaker Andrew Sanders will specifically address how blockchain technology positively addresses pain points that impact hotel companies and travelers. Sanders held executive and sales leadership positions at global companies specializing in enterprise hospitality technology solutions for over 20 years.Members of the industry who would like to be considered for the task force should send an e-mail to Blockchain@hftp.org.

HSMAI Foundation Emphasizing Innovative Knowledge Exchange in 2017

HSMAI 24 June 2017
The Foundation of the Hospitality Sales and Marketing Association International (HSMAI) is focusing on several impactful initiatives this year.With the goal of developing knowledge and insights for the future to fuel sales, inspire marketing, and optimize revenue, the HSMAI Foundation's 2017 initiatives include the following:Releasing the 2016 Adrian Awards Case Study videos, highlighting honorees for Advertising "Best of Show," Digital Marketing "Best of Show," Public Relations "Best of Show," and the winner of the Leader in Sustainable Tourism Award, presented by HSMAI and National Geographic Traveler.Publication of Demystifying the Digital Marketplace: Spotlight on the Hospitality Industry, produced by Kalibri Labs through the AH&LA Consumer Innovation Forum.Release of HSMAI Foundation Leadership Insights in conjunction with HSMAI Executive Roundtables, including the latest issue: HSMAI Foundation Leadership Insights: 2017 Chief Marketing Officers.Thanks to the generous support of IHG, an HSMAI Foundation Platinum benefactor grant has been established for the HSMAI Student Leadership Scholarship Program for 2017, providing scholarships in the form of registration and travel stipends for HSMAI signature educational events including the HSMAI Adrian Awards, the Digital Marketing Strategy Conference, and the HSMAI Revenue Optimization Conference (ROC) Americas.EXECUTIVE COMMITTEEChair: John Fareed, CHME, ISHC, Managing Director, Horwath HTLImmediate Past Chair: Vail Brown, SVP, Global Business Development & Marketing, STRTreasurer: Christine Hight, Senior Director, Market Research, Hilton WorldwideSecretary: Cathy Hartman, Vice President, Consumer Insights & Advisory Services, Marketing + Digital, Marriott InternationalBOARD MEMBERSDouglas Abbott, Director, Sales Effectiveness, Worldwide Sales, Intercontinental Hotels GroupDorothy Dowling, Chief Marketing Officer, Best Western Hotels & ResortsRick Garlick, Global Travel and Hospitality practice lead, J.D. PowerAmy Huff, Executive Director of Sales, Bellagio, MGM Resorts InternationalDana McIntire, Senior Director, Market Research & Customer Insights, Wyndham Hotel GroupMark Theis, Vice President of Sales Operations - Americas, Hyatt Hotels CorporationElizabeth Randall Winkle, Chief Strategy Officer, STR"I'm very proud of the knowledge and actionable insights the HSMAI Foundation brings to the hospitality industry each year," said John Fareed, Chairman of the HSMAI Foundation. "We appreciate the generous assistance of our partners and sponsors, so that the HSMAI Foundation can develop resources, awards, and scholarships that support educational programming targeted to hospitality sales and marketing professionals."ABOUT HSMAI FOUNDATION Established in 1983 to serve as the research and educational arm of the Hospitality Sales and Marketing Association International, the HSMAI Foundation's mission is to develop knowledge and insights for the future to fuel sales, inspire marketing and optimize revenue. For more information on the HSMAI Foundation, a 501 (c) (3) organization, visit http://www.hsmaifoundation.org.

HTNG Introduces API Registry to Connect Businesses and Technical Partners

HTNG 23 June 2017
In advance of HITEC 2017, HTNG opens registration for the industry's first API Registry. HTNG's API Registry Workgroup has created this registry to address the number of inefficiencies in the hospitality solution space, including the difficulty of finding potential technology partners whose products and/or services could add value to a hotelier's offerings. By making it easier for businesses to connect to technical partners via a registry, the workgroup aims to facilitate the first step in building connected solutions.The workgroup was formed this past March, with the mission to streamline how hospitality business systems communicate with each other and to make them more efficient and less complex. The API Registry is the first component in a series of planned API-related projects, each advancing communication and integration between products to create value in ways not currently possible. The workgroup is co-chaired by Martin Zam, CIO of Impulsify, a retail technology and data analytics company, and by Dmitry Koltunov, CTO of ALICE, an operations and guest engagement platform for the hospitality industry.The group will have a working prototype of the API Registry by Q4 of 2017 and is actively seeking listings. All hospitality technology solutions can request to be listed (companies do not need to be HTNG members). HTNG members will be recognized in the registry and receive expedited processing for publishing. API solutions will be listed in the registry by category, vendor, product and API details. Users will be able to search for listings that satisfy specific criteria, and subscribe to updates to any attribute. Products will include all successfully implemented third-party integration to provide a gauge of integration experience."The hospitality industry, despite its best intentions to provide the ultimate guest experience, often falls short of meeting guest expectations because of outdated technology infrastructure," said Zam. "By updating how hospitality business systems integrate and communicate with each other, hotels will be able to operate with greater efficiency and please their guests in ways that aren't possible today.""The API Registry is a big step toward empowering innovation in our industry," said Koltunov. "Hotels need to have their technology well-integrated, which is a difficult task logistically. Information about APIs for most products is not available on Google. There is no categorized listing of APIs and no accessible information about who is responsible in each product. This lack of transparency causes significant delays in projects and limits creative solutions. There is an African saying 'if you want to go fast, go alone, if you want to go far, go with others.' This registry is the first step in encouraging an open and collaborative environment for hospitality, which will help the industry continually evolve."To participate in the registry, please fill out the form. Stop by HTNG's booth (#2302) at HITEC to learn more about the registry and the workgroup.

OpenTravel Alliance Publishes Ground Transportation 2.0 Standard

OpenTravel Alliance 22 June 2017
OpenTravel Alliance publishes Ground Transportation 2.0 Standard to enable connectivity as it continues to provide standards and tools to enable seamless end-to-end consumer experiences.Susanne Auinger of Deutsche Bahn shared, "Ground Transportation 2.0 was designed by OpenTravel Alliance members and industry partners from all over the world with the goal of improving travelers' encounters with ground transportation."The 2.0 model is an open source messaging standard that bridges the distribution gap and creates more opportunities for bookings. It automatically generates both XML and JSON messaging, which provides the ability to implement both robust applications and lightweight messaging for mobile capability. The 2.0 standard was built to propel the 1.0 technology to the next level and continue to meet user needs.The Ground Transportation 2.0 Standard was commissioned for development by a group of companies who will also be some of the first adopters. This dynamic group made up the Project Team who represents various parts of the transit, ground passenger transportation, travel, tourism and leisure industries and includes companies such as Amadeus, City Rama, Deutsche Bahn, LinksRez, M2C Masai, SuperShuttle, Travelport and TTI."Ground Transportation is the second new 2.0 standard from OpenTravel Alliance in 2017, and we have more planned for the year," explained Sandy Angel, Specifications Manager for OpenTravel Alliance. "We are continuing to develop standards that work across multiple sectors so companies have the best tools possible to meet their business objectives and serve their customers. We invite hospitality and travel industry partners to join OpenTravel Alliance and its members to create and implement standards to increase distribution and meet the needs of today's tech-savvy consumers."In addition to publishing Golf and Ground Transportation 2.0 Standards in 2017, OpenTravel Alliance met earlier this month to work on the development and launch of its Hotel 2.0 Standard. The meeting was attended by member companies including Ajontech, Best Western, Disney, IHG, Hyatt, Marriott and Travelport, and took place in Washington D.C. from May 31 to June 2."We had a great turnout and there was strong engagement from our peers in the industry," stated Lorie Grant from InterContinental Hotels Group (IHG). "The team completed the data libraries specific to hotel stays, which is the key piece for the hospitality vertical to use the 2.0 specifications. I am excited to announce the 2.0 specifications will publish later this year, and for how we can use them to drive efficiencies with our OpenTravel Alliance and GDS partners."For more information on OpenTravel Alliance's 2.0 Standards, please contact Sandy Angel (Sandy.Angel@Opentravel.org) of OpenTravel Alliance.

HITEC Toronto Entrepreneur 20X Judges and Mentors Announced

HFTP 21 June 2017
Hospitality Financial and Technology Professionals (HFTP(r)), producer of the Hospitality Industry Technology Exposition and Conference (HITEC(r)), is pleased to announce the expert judges' panel and industry mentors that will offer their time and expertise in the Toronto version of Entrepreneur 20X (E20X). All registered HITEC attendees and exhibitors, including Exhibits Only registrants, are welcome to attend the action-packed pitch competition that will take place on Monday, June 26 from 1:00 to 4:00 p.m. at HITEC Toronto."HFTP, with the help of Somers Communications, works hard each year to bring together experienced industry veterans and top up-and-coming startups," said HFTP CEO Frank Wolfe, CAE. "Back by popular demand, this will be the second year the mentoring sessions are available to E20X contestants. Both the selected mentors and judges will provide quality advice that each entrepreneur can carry with them throughout their careers."The 2017 E20X Toronto expert judges' panel includes:Carson Booth, CHTP, technology startup consultant.Christina Cornwell, vice president, IT Field Services, Asia Pacific at Hilton Worldwide.Jeff Lapin, angel investor and president at Tech Coast Angels-Los Angeles.Henri Roelings, founder and CEO at Hsyndicate.Jules Sieburgh, CHTP+, former hospitality CIO and HFTP International Hospitality Technology Hall of Fame Award recipient.Previous to the pitch competition, participants had access to expert mentors to help the competitors prepare for the main event. The volunteer mentoring/coaching team is assigned to review competitors' presentations and provide feedback and includes:John Burns, president at Hospitality Technology Consulting.Prakash Shukla, managing partner at WayfareVC.Lyle Worthington, CHTP, CIO at The Student Hotel and 2016-2017 HFTP International President.The 2017 onsite mentoring team will be available for short meetups with entrepreneurs immediately prior to the E20X competition. The experience is similar to round-robin dating--startups circulate the room making connections with the purposefully built mentor team who have a great deal of hospitality industry knowledge, expertise and experiences to share. This will provide a great forum to inspire and educate the E20X participants, and will also give them connections at HITEC Toronto and into the future. Onsite mentor team includes:Mike Dickersbach, CHTP, MCP, NICE, Thayer Ventures.Steve D'Erasmo, CHTP, director, technology planning and POS systems at Hilton.Diane Estner, president and CEO at DANNI Enterprises.Jai Govindani, CTO at Red Planet Hotels.Rod Jimenez, CEO at SHR.Steve Marino, vice president, information technology at Marriott International.Douglas Rice, managing director at Hospitality Technology Network LLC.Robert Rippee, director, hospitality lab at UNLV.Mike Schmitt, CEO at Clairvoyix.Luis Segredo, entrepreneur and investor.Richard Siegel, president and publisher at Hospitality Upgrade.Ron Tarro, vice president at Broadsoft, Inc.Alan Young, president and co-founder at Puzzle Partner.This year's larger North American event HITEC Toronto will take place from June 26-29 at the Metro Toronto Convention Centre in Toronto, Ontario Canada. HITEC Dubai, the third and final HITEC of 2017, will take place from November 14-15 at the Conrad Dubai in Dubai, UAE in partnership with Naseba. In 2018, HFTP will bring back HITEC Amsterdam on April 11-14 in addition to HITEC Houston on June 26-29.For more information about E20X, email e20x@hftp.org or charlotte@somerscommunications.com, or visit booth K13 in the E20X Pavilion on the HITEC show floor. For more information about HITEC and HFTP's other global activities, contact the HFTP Meetings & Special Events Department at education@hftp.org or visit www.hftp.org and www.hftp.org/hitec/. Stay updated with HFTP and HITEC on social media for conference updates: HFTP Connect; HITEC Bytes; HFTP Club Bytes; HFTP Finance Bytes; HFTP News; Facebook; LinkedIn; Twitter; Instagram; YouTube; Flickr.About HITEC HITEC is the world's largest and oldest hospitality technology exposition and conference brand. HITEC offers a unique combination of top-notch education, and brings together the brightest minds and hottest technologies from across the globe to one place. The unparalleled event offers attendees essential education, access to top hospitality technology industry experts and the resources to find cost-effective ways to improve company bottom lines. Combined with the intimate opportunities to connect with fellow professionals, HITEC has everything to enhance your career.Historically hosted annually in a different city throughout the United States, HFTP decided to break tradition in 2017 by hosting three HITEC events all taking place outside of U.S. borders- in Toronto, Amsterdam and Dubai. This will be the first time the global association's largest HITEC event - featuring thousands of hospitality professionals from around the world - will take place outside of the U.S. In 2017, HFTP is producing its larger HITEC Toronto as well as two additional, inaugural HITEC events: HITEC Amsterdam and HITEC Dubai. For more information about HITEC and HFTP's other global activities, contact the HFTP Meetings & Special Events Department at education@hftp.org or visit www.hftp.org and www.hftp.org/hitec. Download the HFTP/HITEC media kit via the HFTP website.About HFTP Hospitality Financial and Technology Professionals (HFTP) is an international, nonprofit hospitality association, headquartered in Austin, Texas, USA, that uniquely understands the industry's problems. HFTP has members and stakeholders across the globe. HFTP assists its members in finding solutions to industry problems more efficiently than any organization via its expert networks, research, conferences such as HITEC and certification programs. HFTP also owns the world's only hospitality specific search engine, PineappleSearch.com. HFTP is recognized as the spokes group for the finance and technology segment of the hospitality industry. For more information about HFTP, email membership@hftp.org or download the HFTP/HITEC media kit via the HFTP website.

Magnuson Hotels & RG Hotel Management deliver Memphis hotel 400% revenue increase

Magnuson 20 June 2017
London UK / Florida USA -- Magnuson Hotels, America's fastest growing hotel brand and RG Hotels, the leading hotel management company today announced that the Magnuson Grand Memphis Airport Hotel, in just a few months has seen revenue increases in excess of 400%.Jean Francois Mourier CEO & Co-Founder of RG Hotels stated, "We are incredibly pleased with the quick turnaround for Magnuson Grand Memphis Airport Hotel since we took over management in January 2017. Our ability to work with Magnuson Hotels, using their infrastructure to take the owners vision and apply it to operations and revenue management has been invaluable to delivering such strong first and second quarter results''.Thomas Magnuson, CEO of Magnuson Hotels commented, "It's been a real pleasure working with a management company such as RG Hotels who are truly focused on driving real bottom line growth".Both companies attribute the strong performance to the creation of new revenue streams using comprehensive revenue optimization and strategy management, innovative smart pricing RMS software and the continued expansion of the Magnuson brand's consumer awareness both internationally and domestically.Some of the highest performing branded hotels in 2017 include; Magnuson Grand Memphis Airport TN, Magnuson Convention Center Hotel NYC, and Magnuson Hotel Clearwater Central FL.

Marriott Hotels rallies innovative travel startups to help shape the future of travel

Marriott 15 June 2017
Marriott Hotels, the flagship hotel brand of Marriott International, is searching for the most innovative tech start-ups in to join the 2017 intake of its hugely popular European accelerator programme TestBED and help shape the future travel and hospitality experience. Now in its second year, the programme gives young start-ups the chance to grow through expert guidance and the opportunity to pilot their product within the Marriott Hotels portfolio in Europe.This year, Marriott Hotels, is looking for start-ups in the following areas to help innovate and inspire creative thinking around the entire guest experience:The in-room experienceTransforming the overall guest experience, in and out of the hotelHelping guests find headspace to flourish and stay inspiredAccording to industry insights, now is the time to invest in the future of travel technology. 2016 saw record investment in travel tech (CB Insights) as consumers increasingly look to digital solutions to enhance their experiences. 2016 also saw the launch of Marriott Hotels' first 'live beta' hotel in North Carolina - an incubator and testing ground to trial new concepts and technologies and gain real-time customer feedback. As a company committed to innovation, TestBED is a natural progression and enables Marriott Hotels to have a greater say in the future of travel.Interested start-ups can submit their ideas via MarriottTestBED.com if they are a seed or early stage start-up with developed products or services ready to go to market. The deadline for entries is Friday 7th July 2017 and entrants should be willing to pilot the product within Europe. From here, entrants will be whittled down to a shortlist of eight start-ups invited to pitch to a panel of industry experts, including Georgie Barrat, presenter of The Gadget Show, and senior Marriott figures on 22nd and 23rd August 2017.The three most promising companies will then embark on a ten-week programme in which they will pilot their product or service in a Marriott Hotel in Europe. They will also benefit from a tailored mentoring and training programme provided by industry leaders."Marriott Hotels aims to be at the forefront of innovation and TestBED provides us with the ideal testing ground to find, nurture and test cutting-edge products that have the power to transform the travel and hotel experience," said John Licence, Vice President Premium & Select Brands Europe at Marriott International."TestBED is a powerful platform and proposition that gives start-ups the invaluable opportunity to tap into our operational expertise and test their products in a live hotel environment while exposing us to the creativity and disruptive thinking that lies in the start-up community."Charles Cadbury, CEO of Dazzle, an in-room voice activated personal assistant and one of two winning innovations of TestBED 2016, commented: "We would not be where we are today without TestBED, fact. The speed at which we gained market insight and user feedback would have been very hard and time consuming to achieve had we not had the support of Marriott Hotels. Furthermore, being able to quote the interest Marriott took in Dazzle has validated Dazzle, given us credability and opened many, many doors."Marriott Hotels has spent the last few years upgrading and evolving its product and experiences to lead the future of travel. In doing so, Marriott Hotels has repeatedly engaged the creative community and developed programmes that enable entrepreneurial talent to flourish within its global operations. Marriott TestBED is the latest innovative programme to engage with this community, following CANVAS in 2015, an incubator project that challenged Marriott employees or local entrepreneurs to fill unused space in Marriott city-centre hotels.http://www.marriotttestbed.com/

HTNG Releases 2017 Asia-Pacific Conference Agenda

HTNG 14 June 2017
HTNG announces agenda and highlights topics to be covered at the 2017 Asia-Pacific Conference on 25-27 July in Singapore.HTNG conferences offer programs to keep attendees up-to-date on relevant technology issues inside the hospitality industry. This conference will provide knowledge, collaboration, networking, and business development opportunities with a wide range of industry professionals.Keynote speakers and sessions:Mark McSpadden - Director, Sabre LabsTomorrowland: Technologies Disrupting the Future of Hospitality - Discover the latest technology trends and learn about their use cases throughout the full traveler journey in this exciting look at the future.Tariq Qureishy - Founder & CEO, MAD TalksSeven Secrets to Future-Proofing in the Age of Intelligence - Keynote speaker, Tariq Qureishy will take us on a fun and engaging journey into the future and share his practical secrets on future-proofing in these crazy and exciting times.Other conference speakers include:* Juan Aguirre, iRiS Software Systems* Martin Bookallil, Marriott International* Brian Garavuso, Diamond Resorts International* Jai Govindani, Red Planet Hotels* Ted Helvey, Angie Hospitality* Fraser Hickox, The Conceptual Group* Gregg Hopkins, Intelity* Ted E. Horner, E. Horner & Associations Pty Ltd* Mario Jobbe, Circos VR Studio* Paul Kitamura, M&C REIT Management Limited* Tony Lee, Capitaland Limited* Benjamin Lephilibert, LightBlue Environmental Consulting* Terence Ronson, Pertlink Limited* Rachana Salgia, DigiValetMore session topics include:* Brand and Owner: Is IT Caught in the Middle? - As a hotel IT decision maker, it is easy to feel like you are caught in the middle between owner and brand. This session will explore this complex relationship and discuss ways to work together for everyone's benefit.* Hello Alexa...New Voices in the Guestroom Experience - In this session, Terence Ronson will interview technology providers introducing voice-activated technologies to the guestroom.* IT Leadership Panel - Top-level hotel IT executives will share how they see technology evolving in hotels in the coming years.* Technology & Innovation for Sustainable Operations: Focus on Food Waste - This session will focus on the lodging industry, exploring tangible solutions to a widely-overlooked issue: food waste. * Ted's Fireside Chat - In this session, Ted Horner will sit down one-on-one with Jai Govindani, CTO for Red Planet Hotels, to discuss what we need to change in order to catch-up with our peers in other industries.* Virtual Reality for Hotels: What's Proven and What's Next? - Learn more about the latest VR for hotels, how it relates to augmented and mixed reality, and what's in store in 2018.For a full agenda and up-to-date list of speakers, please visit the HTNG Asia-Pacific Conference page.Conference registration is open to any full-time employee of a company who owns, manages or franchises a hotel. For all other industry participants, HTNG membership is required. Technology providers, consultants and others who are not HTNG members should check with HTNG's membership department to ensure eligibility.

HFTP Announces Planning Underway for HITEC India, HITEC Asia and 2018 Club Engagement Conference

HFTP 13 June 2017
Hospitality Financial and Technology Professionals (HFTP(r)), producers of Hospitality Industry Technology Exposition and Conference (HITEC(r)), announced today they are laying the groundwork to further globally expand the HITEC brand by also producing HITEC India and HITEC Asia. These educational events, HITEC India and HITEC Asia, will follow the tremendously successful HITEC brand that launched in North America in 1972. HFTP's North American version HITEC Toronto, the largest HITEC of 2017, will take place from June 26-29 at the Metro Toronto Convention Centre in Toronto, Ontario Canada."Expanding HITEC to India and Asia has been a goal HFTP has worked towards for several years. It is time that we moved from the goal stage to the planning stage," says HFTP International President Lyle Worthington, CHTP, CIO at The Student Hotel in Amsterdam, The Netherlands. "As a global association with members spanning six continents, we believe that the expansion of HITEC will be an opportunity to build the exchange of information within the hospitality technology community, which has gained immense importance within the industry."After HFTP's strategic planning conference in Amsterdam, HFTP has added many new benefits for its members this year. Expanding its club segment education to include a Club Engagement Conference in March of 2018, a new Hospitality Data Protection Officer program, development of new performance indicators for clubs, new chapters of the association and finalizing a research center located in Dubai, UAE later this month."As a nonprofit organization whose purpose is to improve the industry, HFTP continues to respond to its stakeholder's requests' for meaningful projects that expand the industry" says HFTP CEO Frank Wolfe, CAE. "Unlike other educational organizations that operate for-profit, HFTP events are planned by our volunteers and executed by our paid staff. It is this recipe that makes our events so successful. Our education is planned by the industry, for the industry, and the proceeds go back to the industry."Further new plans and programs will be prioritized during the upcoming HFTP Board of Directors meeting held in Toronto following HITEC Toronto. More details will be published late September prior to HFTP's 65th anniversary and 2017 Annual Convention in Orlando, Florida, USA.About HITEC HITEC is the world's largest and oldest hospitality technology exposition and conference brand. HITEC offers a unique combination of top-notch education, and brings together the brightest minds and hottest technologies from across the globe to one place. The unparalleled event offers attendees essential education, access to top hospitality technology industry experts and the resources to find cost-effective ways to improve company bottom lines. Combined with the intimate opportunities to connect with fellow professionals, HITEC has everything to enhance your career.Historically hosted annually in a different city throughout the United States, HFTP decided to break tradition in 2017 by hosting three HITEC events all taking place outside of U.S. borders- in Toronto, Amsterdam and Dubai. This will be the first time the global association's largest HITEC event - featuring thousands of hospitality professionals from around the world - will take place outside of the U.S. In 2017, HFTP is producing its larger HITEC Toronto as well as two additional, inaugural HITEC events: HITEC Amsterdam and HITEC Dubai. For more information about HITEC and HFTP's other global activities, contact the HFTP Meetings & Special Events Department at education@hftp.org or visit www.hftp.org and www.hftp.org/hitec. Download the HFTP/HITEC media kit via the HFTP website.About HFTP Hospitality Financial and Technology Professionals (HFTP) is an international, nonprofit hospitality association, headquartered in Austin, Texas, USA, that uniquely understands the industry's problems. HFTP has members and stakeholders across the globe. HFTP assists its members in finding solutions to industry problems more efficiently than any organization via its expert networks, research, conferences such as HITEC and certification programs. HFTP also owns the world's only hospitality specific search engine, PineappleSearch.com. HFTP is recognized as the spokes group for the finance and technology segment of the hospitality industry. For more information about HFTP, email membership@hftp.org or download the HFTP/HITEC media kit via the HFTP website.

HSMAI Opens Nominations for Inaugural Hotel Sales Professional of the Year Awards

HSMAI 7 June 2017
The Hospitality Sales and Marketing Association International (HSMAI), which is celebrating 90 years of fueling sales, has established the HSMAI Hotel Sales Professional of the Year Awards. Honorees will exemplify strong sales performance producing measurable results."Recognizing deserving individuals with the HSMAI Hotel Sales Professional of the Year Awards reflects HSMAI's ongoing objective to promote excellence in the field of sales in hotels," said Robert A. Gilbert, CHME, CHBA, president & CEO of HSMAI. "We are honored to celebrate HSMAI's 90-year legacy by recognizing individuals who exemplify HSMAI's mission to grow business for hotels and their partners."HSMAI will be accepting nominations until July 14. The award nominee should demonstrate excellence in all of the following areas: creativity and initiative; sales acumen; innovative leadership; and advancement of the discipline.Qualified individuals should be nominated for one of two separate entry categories, On-Property or Above-Property.To qualify for the On-Property award, a nominee must currently serve in an on-property or regional sales role for a brand, management company, ownership group, or independent property.To qualify for the Above-Property award, a nominee must currently serve in an above-property regional, national, or global sales role for a hotel brand, management company, or ownership group.To nominate a deserving colleague, customer, or business partner for an HSMAI Hotel Sales Professional of the Year Award, click here. Honorees will be notified in early August, and celebrated on September 6 at HSMAI's 90th Anniversary Celebration Dinner.For more information on the HSMAI Americas Hotel Sales Professional of the Year Awards, visithttp://www.hsmai.org/HotelSalesStars.

HFTP Announces Keynote Speakers and Opening Party for HITEC Toronto

HFTP 2 June 2017
Hospitality Financial and Technology Professionals (HFTP(r)), producer of the Hospitality Industry Technology Exposition and Conference (HITEC(r)), has added four keynote speakers to this year's education program: Dave Berkus, super angel, author and entrepreneur; Alex Tapscott, CEO at Northwest Passage Ventures; Kevin Rosen, Esq. CIPP/US, partner at Shutts & Bowen, LLP; and Robert Villanueva, executive vice president at Q6 Cyber.Opening Keynote and Party. On Monday, June 26, 2017, Dave Berkus will take the HITEC Toronto stage from 4:30--5:30 p.m. to discuss technology and its impact on the job market. Berkus is one of the nation's most prolific angel investors with over 137 early stage technology investments. He is the creator of BERKONOMICS.COM - weekly insights for entrepreneurs and investors. Berkus is an author and in-demand speaker at national and international events sharing stories and wisdom related to entrepreneurs, building boards of directors, trends in technology and valuing young corporate enterprises. Berkus is also an inductee to the HFTP International Hospitality Technology Hall of Fame.Following the Opening Keynote, HFTP will host the "A Night in Toronto" Opening Party from 6:30 - 9:00 p.m. at the Toronto Event Centre, Beach Paris (formerly Muzik Event Centre). Attendees will enjoy delicious snacks, drinks and music as they mingle and get ready for the busy week ahead. Additionally, the Opening Party will feature an emulator touch screen DJ, giant light bright, digital graffiti wall and surfboard simulator. Opening Party entry information is detailed on the HITEC Toronto website.Tuesday Keynote. On Tuesday, June 27, 2017, Alex Tapscott will present from 8:30--10:00 a.m. to inform HITEC attendees about the blockchain revolution. Tapscott is a founding member at IMF's High Level Advisory Group on Fintech, as well as the co-author of the critically acclaimed best-seller "Blockchain Revolution: How the Technology Behind Bitcoin is Changing Money Business and the World." Tapscott is focused on the impact of emerging technologies on business, society and government, and is a passionate advocate for innovation, entrepreneurship and civic engagement.Closing Keynote. On Thursday, June 29, 2017, Kevin Rosen, Esq. CIPP/US and Robert Villanueva will present from 2:15--3:15 p.m. on cybercrime. Rosen is a member of the Financial Services Practice Group and the Cybersecurity and Data Privacy Taskforce at his current West Palm Beach office of Shutts & Bowen, a full-service law firm with approximately 270 attorneys. He focuses his practice on cybersecurity, privacy, data security, securities regulation and financial regulation. He previously served as senior regional counsel and cybersecurity regulatory specialist at the Department of Enforcement at the Financial Industry Regulatory Authority (FINRA). Villanueva currently leads the Cyber Threat Intelligence Division of Q6 Cyber after spending 25-years working for the United States Secret Service, where he specialized in transnational cybercrimes, access device fraud, network intrusions and identity theft data breaches affecting the private sector.This year's larger North American event HITEC Toronto will take place from June 26-29 at the Metro Toronto Convention Centre in Toronto, Ontario Canada. HITEC Dubai, the third and final HITEC of 2017, will take place from November 14-15 at the Conrad Dubai in Dubai, UAE in partnership with Naseba. In 2018, HFTP will bring back HITEC Amsterdam on April 11-14 in addition to HITEC Houston on June 26-29.For more information about HITEC and HFTP's other global activities, contact the HFTP Meetings & Special Events Department at education@hftp.org or visit www.hftp.org and www.hftp.org/hitec/. Stay updated with HFTP and HITEC on social media for conference updates: HFTP Connect; HITEC Bytes; HFTP Club Bytes; HFTP Finance Bytes; HFTP News; Facebook; LinkedIn; Twitter; Instagram; YouTube; Flickr.About HITEC HITEC is the world's largest and oldest hospitality technology exposition and conference brand. HITEC offers a unique combination of top-notch education, and brings together the brightest minds and hottest technologies from across the globe to one place. The unparalleled event offers attendees essential education, access to top hospitality technology industry experts and the resources to find cost-effective ways to improve company bottom lines. Combined with the intimate opportunities to connect with fellow professionals, HITEC has everything to enhance your career.Historically hosted annually in a different city throughout the United States, HFTP decided to break tradition in 2017 by hosting three HITEC events all taking place outside of U.S. borders- in Toronto, Amsterdam and Dubai. This will be the first time the global association's largest HITEC event - featuring thousands of hospitality professionals from around the world - will take place outside of the U.S. In 2017, HFTP is producing its larger HITEC Toronto as well as two additional, inaugural HITEC events: HITEC Amsterdam and HITEC Dubai. For more information about HITEC and HFTP's other global activities, contact the HFTP Meetings & Special Events Department at education@hftp.org or visit www.hftp.org and www.hftp.org/hitec. Download the HFTP/HITEC media kit via the HFTP website.About HFTP Hospitality Financial and Technology Professionals (HFTP) is a global nonprofit hospitality association, headquartered in Austin, Texas, USA, that uniquely understands the industry's problems. HFTP has members and stakeholders across the globe. HFTP assists its members in finding solutions to industry problems more efficiently than any organization via its expert networks, research, conferences such as HITEC and certification programs. HFTP also owns the world's only hospitality specific search engine, PineappleSearch.com. HFTP is recognized as the spokes group for the finance and technology segment of the hospitality industry. For more information about HFTP, email membership@hftp.org or download the HFTP/HITEC media kit via the HFTP website.

Why are Minibars Disappearing from Hotels?

TOPHOTELPROJECTS 2 June 2017
These vanishing features include spacious desks for working long into the night, chests of drawers with ample room to store and divide many items of clothing, and a well-stocked minibar. The reason these features are going away, industry insiders say, is because the owners and operators of the global hospitality industry are aiming all their new construction at millennial travelers, who they believe prefer working and spending time in hip, communal lobby spaces or their guest room beds.Amid these efforts at redesign there are, of course, some cries of protest among those who miss old school touches such as desks and readily accessible minibars. Closets, too, are being taken out of new rooms in order to be replaced by hanging racks, or a lack of an area to hang your closes at all.In addition to suiting millennials, these long standard touches may also be going away because of the changing needs of another demographic that is absolutely vital to the global hospitality industry: business travelers. Since the iPhone and the iPad have become nearly standard among those who travel for work, many business travelers no longer move around with suitcases filled with important papers and documents, instead bringing all the information they need on their devices. If they should have need of a paper copy, they need simply descend to the lobby or the business center to have things printed out or faxed, although even that is becoming increasingly rare among the business traveler set.Basically, changes in technology have led to changes in what travelers expect to find in their hotels, and, as such, a new wave of trendy designs seems to be sweeping through the industry every six months to a year, or so it seems.Take, for example, Marriott's increasingly popular and inherently hip spinoff brand Moxy, which standardly designs rooms that lack closet space. This move, designers have said, stems from research showing that many modern travelers no longer bother to unpack when staying at a new hotel room. As such, space-consuming pieces of furniture such as bureaus and dressers with full drawers are also seen more as a liability than standard issue, as they were in the past.Some designers are also trending toward room designs that really luxuriate in their space, and any additional touches--such as a dresser, closet, or even a minibar--can begin to make a room feel clogged and smaller than it actually is. This is an especially relevant topic for designers, as the average space allocated to each guest room is also getting smaller in favor of larger communcal spaces were gue

Maximizing Revenue in Hospitality - wsj.com

WSJ.com 1 June 2017
Faced with increasing competition and more options for booking travel, how can hospitality CMOs deliver exceptional customer experiences while optimizing revenue? The hospitality business, like many other industries, is being transformed by the digital revolution. Travelers who once called hotels directly or used travel agents to book rooms now have dozens of options, from hotel websites and central reservation centers to online travel agencies and discount brokerage services. Consumers' use of online tools to research, reserve, and review accommodations is having a profound effect on the hotel industry, influencing pricing, customer loyalty, and ultimately profitability.

Charlotte Pratt appointed Membership and Events Manager of HOSPA

HOSPA 1 June 2017
Formerly Hospitality Events Manager at Osborne, Queen Victoria's palatial Isle of Wight home at East Cowes, Charlotte is ideally qualified for her new job. No stranger to the hospitality industry, she was only 24 when appointed Reception Manager at the Thistle Marble Arch Hotel, London. Charlotte then moved into event management within the corporate sector - working with the likes of Verizon, Deutsche Bank, Lehman Brothers and JP Morgan. Leaving her corporate City life behind, she then decided to undertake a cordon bleu course, which led her to opening a bakery in Bembridge, Isle of Wight, before ultimately returning to event management."Charlotte's skills and knowledge of event management within the world of finance, together with her hospitality experience, have made her the ideal choice for becoming HOSPA's Membership and Events Manager," said HOSPA Chief Executive Jane Pendlebury. "Membership is the lifeblood of our Association and attending to Members' requirements, together with running our highly topical and informative nationwide events, are a priority concern for HOSPA. I have known Charlotte for 20 years and I know just how much HOSPA Members and Fellows will benefit from her highly professional, inspirational and understanding approach to her work."For her part, Charlotte commented: "I am delighted and very excited to be working for such an important, go-ahead and growing professional association as HOSPA. I look forward very much to building on the Association's success and making HOSPA membership and events a must for hospitality finance, revenue management, marketing and IT professionals."

IBC Marketplace Now Serving as Technology Management Hub for Independent Hotels

IBC Hotels 31 May 2017
Phoenix -- IBC (InnDependent Boutique Collection), a leading provider of hospitality technologies for independent hotels, announces that its IBC Marketplace has evolved from a standalone Central Reservation System (CRS) to an online portal for centrally managing ALL property technologies, including CRS, property-management system, marketing, loyalty program, rate shopping, revenue management and more. This customizable, enhanced functionality will equip independent hotel operators with the tools they need to manage their hotel assets, including rates and loyalty in one place, determine which channels are generating the most business, and see which marketing programs are succeeding or failing and then retargeting offers for a better return on investment."IBC diligently works to stay ahead of the curve when it comes to hotel technologies," said Pamela Barnhill, president and COO of IBC. "One of the largest challenges as an independent owner is the lack of cloud-based CRS or 'Intranet' capabilities like their branded counterparts have. Every property works with a surplus of vendors, and being able aggregate all the data that comes from each system is challenging. By enabling our independent hotel customers to access and manage all data in one central location is key to helping them operate more efficiently, effectively and profitably."The new IBC Marketplace is an at-a-glance repository of property information - whether it's a look at one hotel or several hotels flying varying flags across a large ownership or management company. Where do I invest marketing? How am I trending from a search perspective? With whom should I spend my marketing dollars? Why is this hotel underperforming compared to the other hotels thriving in my system? Answers to all these questions are available via the executive dashboard. With access to this type of business intelligence, independent hoteliers will have the data they need to drive bookings and RevPAR.Enhancement to the IBC Marketplace has been in development for almost a year. IBC's internal team of hospitality technology specialists worked tirelessly to create a central hub that performs "all things for all members."Through the IBC Marketplace, independent hoteliers can:Update ExpediaUpdate all connected channels including Google, metachannels, FIT and many moreCreate a new website in minutes with IBC's new website builder or request a custom design websiteAdd IBC One Revenue Management systemIntegrate with 50+ Channel Management and Revenue Management SystemsIntegrate with hundreds of Property Management SystemsEasily add a booking engine widget with top conversions and design including rental car, activity add-ons and cancellation protectionOptimize administration, reporting, and business intelligence dashboardsStreamline purchasing and automated invoicing platformsMaximize RevPAR with IBC managed distribution"The world's most powerful hotel reservation system and CRS for independent hotels has just been made even better," said Cody Engilman, IBC director of sales. "For independent hotels, there is no better technology platform out there. For hotel management companies that have both independents and brands in their portfolios, IBC Marketplace offers significant benefits as well. If the management company uses IBC, for example, they can log-in to IBCMarketplace.com to manage their independent hotels and see how the branded properties are doing. Rather than logging in and out from one site to the next to check on hotel performance, this central hub does it all for everyone."Hoteliers can create a new website using this executive dashboard. In just a few simple steps, the Website Wizard will give a fresh look that mirrors all custom hotel colors and logo branding in minutes. The process is end-user based, so no third-party designer involvement is required. Hoteliers can also top-off their budgets through the dashboard using Meta through Google and CPC (cost-per-click). Everyone charges for this, but not IBC; it's part of our package. Hoteliers can add money to Meta or a CPC campaign via the IBC Marketplace with just a click. These tools are giving more control back to the independent hotelier.To find out more about the new and improved IBC Marketplace, visit www.ibchospitality.com.

Accor looking to keep customers loyal by offering flight and hotel packages

TOPHOTELPROJECTS 31 May 2017
French hotel brand Accor is focusing its energies on customer loyalty by offering its clients the possibility of booking flights as well as hotels through their website by partnering with a Paris-based company Mister Fly. Flight and hotel packages will now be available for Accor clients to buy directly through the Accor website, a plus for the brand who will no doubt want to keep their customers within their own portal without having to go to third party providers, thereby increasing customer loyalty and adding another string to the bow of their brand.TOPHOTELNEWS previously reported on Accor's push towards personalisation, and this is another step in that direction, building on partnerships and acquisitions of diverse platforms that offer clients the chance to really refine their hotel experience, and now to purchase flights and hotels at once. Users of the Accor-Mister Fly service will be able to choose from over 200 AccorHotel properties in 30 countries worldwide, and flights are offered from multiple airlines, including both low-cost options and international flights. In keeping with the personalization tools Accor are promotion, the ideal flight for the destination and hotel will be suggested to the user, taking the hassle out of having to mix and match cities, airports and hotels, and adjusting the cost of the package automatically, so guests can get the price and package that is right for them. romain roulleau from AccorHotels said, "There are lots of destinations where we can sell the hotel only But there are lots of destinations where customers are also looking for the flight and preferring for someone to package this and, if consumers want this, especially for leisure destinations, we need to do this to bring the full value proposition to our consumers." France and the UK will be the first countries to see the launch of the product, which will ideally be rolled out in other destinations once its success has been judged.Let's take a look at some projects currently underway by AccorHotels. More contact details of these Hotel Projects and its suppliers and architects involved can be found on the TOPHOTELPROJECTS website.FAIRMONT ABU DHABI MARINA HOTEL & RESIDENCES: Construction of Fairmont Hotel & Serviced Apartments comprising a 39-storey hotel tower consisting of 563 guest rooms, 249 serviced apartment units, other apartments,Several food and beverage outlets, ballroom and conference rooms, a swimming pool and supporting facilities including underground and ground-level parking fro 1,300 vehicles.Ibis Singapore on Stevens:Ibis Singapore on Stevens is being developed as part of a combined project in the heart of Singapore..Ibis Singapore on Stevens is scheduled to open with inviting guestrooms with food and beverage outlets, a swimming pool and fitness centre, meeting facilities that includes a 500 seat Ballroom and meeting rooms..Five- Star Hotel Jiujiang Internatioanl Financial Center: There will be a 5-star hotel on this skyscraper, but the brand has not been confirmed.The investor is now negociating with luxury hotel chains.To be a part of the comprised project Jiujiang Finacial Square, the hotel locates on the highest building in Jiujiang, with a hight of 333,33 metres. The whole project offers an international grade office builidings, a 3-floor basement, a serviced apartment, a loft and this hotel. More information on AccorHotels can be found onTOPHOTELPROJECTS, the specialized service provider in the exchange of cutting-edge information of hotel construction in the international hospitality industry.

12 Months Of Challenge & Change in Hospitality [Triptease Infographic]

Triptease 26 May 2017
Covering everything from hospitality industry acquisitions to the recent lobbying by the ALHA against OTAs, Triptease have produced an interesting infographic addressing the last 12 months of challenge and change in the hospitality industry.

Century Golf, Myrtle Beach course and France's Le Golf National use OpenTravel 2.0 Golf Standard to Connect to Hospitality Industry and Increase Access to Golfers

OpenTravel Alliance 18 May 2017
The OpenTravel Golf 2.0 Standard Connection was designed to connect more golfers to more distribution partners in hospitality, air, rental cars, tour operators, OTA's, rail, by enabling faster, more efficient technical connections.With technology on the rise in all areas of travel and tourism, this is an opportunity to tap into the existing veteran golfers and future youth golfers who innately look to use technology in every aspect of their lives."[OpenTravel 2.0 Standard Connection] More efficient and opens the connections to the possibilities of more customers, which will ultimately drive a more profitable business. We are delighted to have this new bridge to customers. As long time supporters to open standards of connectivity we look forward to the full implementation of OpenTravel's standards in our day-to-day operations." Doug Howe, Partner Century Golf Partners -Jim Hinckley, CEO and Partner Century Golf Partners"The new OpenTravel Alliance Golf 2.0 Standard will allow for partners booking golf and packages in Myrtle Beach to connect golfers to our reservation services faster, easier, and more efficiently using open A.P.I. tools. We have played a small part in the development of the standards and we fully endorse their adoption, which opens up our courses and facilities to booking partners that are able to communicate with our golf courses more effectively." - Tracy Connor, General Manager, Myrtle Beach Golf Course Owner Association Grand Strand Tee Time Network"Leading France's national golf facility and placing it at the forefront of incoming travel to Paris, France for golfers, but also as a former executive with a European multi course company we fully support the OpenTravel Golf 2.0 standards and are actively implementing them to connect consumers and travel providers and increase access to our golf course globally." - Paul Armitage, Directeur Le Golf National | General Manager Le Golf NationalThe Golf 2.0 Standard Connection is now available for download free of charge here. For more information on Golf 2.0 please contact Sandy Angel; (Sandy.Angel@Opentravel.org) of OpenTravel Alliance.

Phocuswright Announces the European Travel Innovator Awards

Phocuswright 18 May 2017
Travel industry research authority, Phocuswright, has announced the award winners of the latest startup Battleground, held during Phocuswright Europe currently underway in Amsterdam. Twelve innovators took the stage to demonstrate groundbreaking applications and solutions that are set to change the travel industry. The winners represent the best of this elite group."As the research we presented today shows, Europe is ahead of the curve in mobile and technology adoption," said Phocuswright's manager, research and innovation, Michael Coletta. "We were delighted to feature a diverse set of innovators from around the continent who are applying cutting-edge technologies and bringing new ways of thinking to tackle challenges across hospitality, tours, transportation and media. We look forward to seeing how they evolve and have a real impact on how we travel."The EMEA Travel Innovator of the Year winner and runner-up are chosen by the Dragons, a panel of judges comprised of travel and technology experts. Attendees of Phocuswright Europe determined the People's Choice Award.EMEA TRAVEL INNOVATOR AWARD Winner: conichi Runner-Up: bookingkit GmbHPEOPLE'S CHOICE AWARD WINNER An unprecedented tie for 2017: conichi and SharewoodABOUT THE COMPANIES conichi provides seamless check-in, digital key and mobile payment solutions for hotels. bookingkit GmbH is building a global GDS for tours and activities. Sharewood is a P2P marketplace for listing and renting outdoor gear.The EMEA Travel Innovator of the Year Award winner - conichi - moves on to demonstrate at Summit, held during the U.S.-based Phocuswright Conference held Nov. 7 - 9 in Ft. Lauderdale/Hollywood, Florida.The next startup Battleground will be held on September 12 in Sunnyvale, Calif.

HSMAI Announces 2017 Revenue Management Professionals of the Year and Vanguard Lifetime Achievement Honoree

HSMAI 16 May 2017
The Hospitality Sales and Marketing Association International (HSMAI) will present the Vanguard Award for Lifetime Achievement in Revenue Management to Dr. Sheryl Kimes and honor three hospitality revenue management leaders as Revenue Management Professionals of the Year at its upcoming Revenue Optimization Conference (ROC) Americas on Wednesday, June 28 in Toronto, Canada.Yira Segarra, CRME, director of group and function space revenue management, Loews Hotels is the 2017 Corporate Revenue Management Professional of the Year. Two individuals have been named Single/Multi-unit Revenue Management Professionals of the Year--Tim Kayser, CRME, area director of revenue management, Grand Geneva Resort and Spa and Jennifer Mooney, CRME, senior regional revenue manager, CSM Lodging. The awards are co-presented by Rainmaker."Yira, Tim, and Jennifer have set themselves apart as bold, decisive leaders in a field that is constantly evolving. We can look to these Revenue Management Professionals of the Year for inspiration as we explore novel approaches to optimizing revenue," said Bob Gilbert, CHME, CHBA, president and CEO of HSMAI.HSMAI will honor Dr. Sheryl Kimes, professor at and former dean of the Cornell University School of Hotel Administration, with the Vanguard Award for Lifetime Achievement in Revenue Management, for her achievements and contributions to the hospitality industry and revenue management discipline."Sherri is a passionate advocate who has helped executives recognize the tremendous value of revenue management--even when the discipline was still in its very early stages" said Bob Gilbert, CHME, CHBA, president and CEO of HSMAI. "We are thrilled to honor her with this award celebrating her far-reaching contributions to our profession."The Vanguard Award honors revenue management professionals who have been true innovators in the field of pricing and revenue optimization in the hospitality industry. It recognizes individuals who have dedicated a significant portion of their careers to this facet of the industry and have made substantive, enduring contribution to the betterment of the revenue management profession, over the course of their careers.Dr. Kimes has published over 50 articles on revenue management in leading journals, and consulted with many hospitality enterprises around the world, but most notably, her research has defined and established the business practice of hotel revenue management. In 1989 she came out with the first definition of the strategic levers of revenue management (price and duration), defining the field and helping the industry identify strategies for driving revenue. In the 1990s she championed the process of implementing revenue management programs in "non-traditional" outlets with her work in restaurant revenue management, continuing through function space, golf, and spa.A Menschel Distinguished Teaching Fellow with nearly 30 years at Cornell's School of Hotel Administration to her credit, Dr. Kimes has been also been a visiting professor of decision sciences at the National University of Singapore School of Business. She was the first to offer a class in yield management, which is now taught at many of the leading hotel programs around the world. Dr. Kimes's consulting work has helped major global organizations build revenue management programs, cultivate revenue management leaders, and grow revenue.Nominations for Vanguard Award for Lifetime Achievement in Revenue Management and the Revenue Management Professional of the Year Awards come from HSMAI chapters and the industry at large, and nominees represent the very best in revenue management. Nominees are judged by a panel of revenue management leaders on a variety of criteria.These awards will be presented at the HSMAI Revenue Optimization Conference (ROC) Americas, an annual event where hotel revenue leaders convene for education, collaboration, and innovation.For more information about ROC visit the conference webpage. To interview an HSMAI spokesperson about the event and the award honorees, please contact Andrea Bomar at abomar@hsmai.org.

FORM Hotel Announces the Integration of HotOILtm by Smartotels

Smartotels LLC 15 May 2017
Smartotels founder and managing partner Tarek M. Daouk explains: "The hospitality industry is at a turning point. At a time when GOP margins are under stress, staying competitive in today's market is not about being 'bigger' or more renowned as a brand; it is about knowing what to offer and how to deliver value to customers. We have introduced a retail operating model into the hospitality space to create a hotel experience befitting today's novel consumer. HotOILtm allows FORM Hotel to engage successfully with its hotel guests throughout the customer journey by delivering a captivating user experience both at the hotel and within the guest's digital space before, during, and after their stay."FORM will use HotOILtm integrating high-value operations workflow algorithms enabling data-driven decisions to deliver on its promise of efficiency to guests and ROI to investors; by boosting Gross Operating Profit (GOP) by up to 10%.Gaps between service delivery and operations occur because hotels are typically equipped with multiple systems that operate autonomously. HotOILtm is a system that fills these operational gaps by bridging communication flows between mutually-interacting software applications enabling data optimization, efficient workflow management, and systems agility using one central interface to pilot both the guest experience and operations.Leading international hospitality experts, Vanguelis Panayotis, Chief Operating Officer of MKG Group added: "Years of research has culminated into the development of HotOILtm, which is embedded with specific and unique algorithm codes. We took a labor-intensiveoperations model and dissected the service delivery chain allowing for streamlined operational output in a service-oriented architecture (SOA) framework. Being a young and vibrant hotel brand FORM is not afraid to take this game-changing technological leap to remain competitive and to keep pace with the rapidly evolving digitization of the hospitality industry. Adapting to this new market dynamic with this collaborative software positions FORM to be more profitable and able to offer a strong ROI to its stakeholders."Daouk concluded: "There is room for new brands competing in our industry if you understand what the foundational changes are. Hospitality is not only an art, it is also a science. Technology innovation will soon become the new standard where making data-driven decisions is no longer a 'nice to have', rather a necessity. With HotOILtm FORM is empowered to compete favorably and address the next generation of consumer ideals and service expectations."FORM Hotel, the flagship brand of Smartotels, recently launched in the UAE promising novel consumers 'everything they value, nothing they don't'. A pioneering 'concept hotel' brand, the hotel will offer business and leisure travelers accessible premium hotel fundamentals with the flexibility of add-on service and amenity features in a technologically-advanced, design-forward and socially-responsible environment.About FORM Hotel:FORM Hotel ("FORM") is the flagship brand of Smartotels Hospitality International LLC. Its offering is based on a unique retail operating model that empowers guests to customize their own stay by choosing the services and amenities that they value and desire from their hotel experience. Attracting the value-driven and hyper-connected business and leisure consumer, the hotel delivers on five key value propositions including a superior-quality luxury bed, an invigorating shower experience, seamless technology, free high-speed Wi-Fi, and a premium breakfast. FORM aims to provide a bespoke hotel experience that is designed by its guests and delivered by specialists.Under development by Dubai Contracting Company (DCC), a prominent UAE-based contracting and development firm and Paris-based architecture firm, Architecture Studio, FORM Hotel Dubai is being created with inimitable timeless design elements. The 143-room property is situated proximate the newly extended Dubai creek in Al Jaddaf, a locality rooted in tradition and evolving with the urban landscape of Dubai. FORM Hotel Dubai will have direct access to Sheikh Zayed Road to the North, Al Khail Road to the South, and Oud Metha Road to the West, all three of Dubai's most prominent throughways.Smartotels Hospitality International LLC (Smartotels), is a UAE-based world-class hotel real estate investment and full-service hospitality and asset management firm that provides a broad range of management services with a focus on developing and operating hotels under its unique proprietary hotel brands. Smartotels Hospitality International is currently focused on the UAE with an active pipeline of purpose-built assets and plans to grow its portfolio of lodging brands to 25 properties by 2026, through a combination of management contracts, franchise agreements, property leases and hybrid contracts.FORM Hotel Dubai is expected to be completed in the first quarter of 2018.For more information, please visit: www.form-hotel.com and www.smartotels.comAbout MKG Group:MKG Group is a European-based company, created 30 years ago. Specialized in the tourism industry, MKG Group is currently the undisputed leader in marketing studies for the European hotel and tourism market with offices in Paris, Berlin, London and Athens. Our team of experts is fully capable and equipped to develop studies and customized operational marketing solutions, providing a high level of reactivity, transparency, and respect for our commitments.

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