Hospitality Industry Technology Exposition & Conference
November 14–15, 2017
Hospitality Industry Technology Exposition & Conference
April 11–13, 2018
RAI Amsterdam Convention Centre
Hospitality Industry Technology Exposition & Conference
June 26-29, 2018
ALICE 7 September 2017
ALICE, an operations platform that empowers hotels to deliver a better guest experience through consistently excellent service, announced today the acquisition of GoConcierge, a leading concierge software platform.As part of the acquisition, ALICE welcomes approximately 1,000 GoConcierge hotel customers to their community, with a promise to continue both companies' tradition of delivering industry-leading service technology. Frank Sena and Justin Hirs from Bentley Associates advised GoConcierge on this transaction. ALICE will empower GoConcierge's hotel customers to be at the forefront of guest experience standards in their markets.Justin Effron, Chief Executive Officer, ALICE says, "This acquisition is a huge win for our hotel customers. We'll draw from GoConcierge's deep knowledge in the space and well-connected team, as well as their incredible hotel customer base, to drive improvements in our platform and hotel service offerings. We're committed to supporting the concierge by connecting them to the rest of the hotel and their guests and helping them exceed guests' ever-increasing expectations.""This is a unique opportunity to bring two passionate companies together with a shared vision of delivering tools of efficiency to the concierge as well as other departments, including housekeeping, engineering, security, and a focus on guest communication. Ultimately, we will strive to reduce the number of applications team members are forced to learn and use on a daily basis. We look forward to delivering even more solutions to our clients and the industry," says Adam Isrow, Executive Vice President, GoConcierge. "I look forward to working together with ALICE to bring world-class solutions and support to our customers."The acquisition is a testament to ALICE's continued momentum in the hospitality industry since the company's inception in 2013. Recently, ALICE received $26 million in Series B funding from Expedia, Inc. (NASDAQ: EXPE) Earlier this year, ALICE launched products including the Guest Profile, which gives hoteliers a view into the guest experience across every aspect of their hotel stay, including check-in, requests for amenities and services, and any interaction with the concierge, Guest Text Messaging, which facilitates text messaging between hotels and guests without requiring an app download, as well as Logbooks, which can be used by hoteliers to track any physical item belonging to or loaned to a guest, including packages and lost & found.Additionally, the company launched a Preventative Maintenance tool and an open-API, and is looking forward to releasing new features for use by hoteliers such as Checklists, a tool to improve task management, SMS automation, which automates responses via text to common guest questions, and more."Positive emotional experiences deeply impact guests' likelihood to book or recommend a hotel," says Alex Shashou, President, ALICE. "Our view is that together, ALICE and GoConcierge will be able to deliver our hotel customers a competitive advantage through cutting-edge service and unforgettable guest engagement."For more information on ALICE, please visit: https://info.aliceapp.com.About ALICEALICE has created the first complete communication, cost savings and revenue generation operations platform for hotels, which enhances the guest experience and connects all points within the hotel to simplify guest service - and make it more cost-effective.Since the company was founded in 2013, ALICE has gained serious traction in the industry working many of the world's leading hotel brands, including Two Roads Hospitality, Dream Hotel Group, Grupo Posadas, SIXTY Hotels, NYLO Hotels, and Leading Hotels of the World. For more information, visit https://info.aliceapp.com.About GoConciergeGoConcierge is a Web-based task-tracking and database tracking solution for concierges and other departments including guest services, front desk, shipping and receiving, housekeeping, security and more. The GoConcierge application is being used throughout the United States and in more than 65 countries around the world. GoConcierge owns both GoConcierge and The Concierge Assistant. For more information about GoConcierge.net, go to info.goconcierge.net or call (818) 263-8993.
INTEREL secures EUR10m growth capital to fuel expansion of its Internet of Things (IoT) solutions for the hospitality industry
INTEREL 7 September 2017
Paris, 7th September 2017 - Jolt Capital SAS, an independent and growing private equity firm, regulated by the Autorite des Marches Financiers (AMF), has announced the investment of EUR10 million in INTEREL, a leading provider of IoT solutions for the hospitality industry.Modern hotels deploy interconnected devices and rely on data analytics to optimize performance. INTEREL's Hotel of Thingstm ecosystem enables this by connecting people, devices and data; and with the world's first online Water Management System and its award-winning Guest Room Management System, INTEREL revolutionizes guest experience, improves operational performance and drives sustainability for hotels.With customers that include the top-tier hotel chains, INTEREL's solutions are deployed in more than 30 countries across four continents, and have been used by over 20 million guests. Already the standard for many hotels in the Middle East and Asia's demanding markets, INTEREL will enhance its geographic coverage and continue investing heavily in its technology and intellectual property through Jolt Capital's support.This investment reinforces Jolt Capital's growth-specific and technology-centric positioning, which is based on solid experience in identifying and investing in leading-edge companies that are already profitable, and on the verge of accelerated growth.Jean Schmitt, Managing Partner of Jolt Capital commented, "INTEREL is exactly the type of business we like at Jolt: entrepreneurial, innovative, visionary, responsive to clients and with solid finances. Our investment is to boost the expansion strategy of the business. We believe that their IoT, room and water management systems offer an unrivalled value proposition to hotels, giving INTEREL a genuine pioneering advantage." INTEREL's core technology used in its water and energy management solutions, combined with its IoT platform, is a prime example of the type of ecosystem that can fundamentally change how environments like hospitality are working today. Florian Gallini, CEO of INTEREL, said: "Jolt Capital has successfully invested in high-growth companies and their niche domain knowledge makes them an exciting strategic partner for us. Jean's track record as great entrepreneur and technologist was an important differentiator during the fundraising. This investment will fuel our global growth and allow us to continue developing the Hotel of Thingstm along with our connectBsmarttm technology, enabling us to connect the physical world of hospitality."
NORTHWIND-Maestro 6 September 2017
Markham, Ontario - Maestro PMS announced it completed integration with the Listrak hospitality data platform.The Listrak interface enables Maestro property software users to leverage a wide variety of guest data for greater marketing effectiveness. Maestro PMS is the preferred cloud and on-premise property management solution for independent hotels, resorts, conference centers, and multi-property groups. Listrak is a digital marketing automation platform that empowers hospitality marketers to generate revenue and build brand loyalty through personalized customer experience solutions. "We at Maestro are happy to have Listrak join our growing list of supported third party integration partners. "Our open API provides a reliable and robust connection to Maestro property software. The team at Listrak was able to leverage that technology and marry it with their impressive digital marketing offerings," said Warren Dehan, President of Maestro PMS.Dehan noted the Maestro - Listrak integration is already installed at the Sands Resort in Myrtle Beach. "I'm thrilled about leveraging our guests' purchase history into my segmentation strategy and creating truly personalized and relevant messaging," said Chris Crowl, Director of Sales and Marketing with Sands Resorts, a Maestro PMS user for many years."Listrak's impressive marketing automation will also save me time and reduce my level of effort." "We are looking forward to working side-by-side with the Maestro team," said Listrak CEO Ross Kramer."Our collaboration will provide an opportunity to bring the best digital marketing solutions to the hospitality and travel industry, and ultimately provide a superior experience for customers. Listrak is committed to generating success stories for our clients - each with measurable ROI."Maestro PMS delivers revenue-generating tools and services that increase profitability, drive direct bookings, centralize operations, and provide personalized guest service to keep guests coming back. Click here for more information on how to reserve, engage and socialize with Maestro PMS.Listrak's customer data platform is built FOR marketers to nurture the customer experience across all digital channels and features "best in class" CRM such as advanced audiences, predictive dynamic content, abandonment programs, social media integration and sophisticated pre-and post-stay communication; each to drive incremental revenue.About Maestro PMSMaestro is the preferred cloud and on-premise PMS solution for independent hotels, resorts, conference centers, and multi-property groups. This PCI certified and EMV ready enterprise system offers 20+ integrated modules on a single database including web and mobile tools to increase profitability and enable operators to engage guests with a personalized experience. For over 35 years Maestro's Diamond Plus Service has provided unparalleled 24/7 North American based support and education services to keep hospitality groups operational and productive. Click here for more information on Maestro PMS. About ListrakListrak's customer-centric data approach helps digital marketers cultivate deeper relationships through personalized, multichannel marketing strategies that drive revenue, engagement and growth. Listrak helps reach guests at the right time and the right place, regardless of the source, channel or device. The Listrak platform boasts a comprehensive set of solutions that enhance campaign performance, increase lifetime value, and personalize every customer touchpoint across multiple channels. Listrak has more than a decade of digital marketing experience and works with leading brands. For more information, visit web site, contact email@example.com or call 717.626.6261.
For the 4th Time, Milestone, Inc. Appears on the Inc. 5000 list, Ranking No. 4180 with Three-Year Sales Growth of 64%
Milestone Internet Marketing 6 September 2017
Inc. magazine today ranked Milestone, Inc. number 4,180 on its 36th annual Inc. 5000, the most prestigious ranking of the nation's fastest-growing private companies. The list represents a unique look at the most successful companies within the American economy's most dynamic segment-- its independent small and midsized businesses. Companies such as Microsoft, Dell, Domino's Pizza, Pandora, Timberland, LinkedIn, Yelp, Zillow, and many other well-known names gained their first national exposure as honorees of the Inc. 5000."We are thrilled to have made the list once again," said Milestone CEO Anil Aggarwal, "it is truly a reflection on the dedication, professionalism and hard work of all Milestone employees," continued Mr. Aggarwal.The 2017 Inc. 5000, unveiled online at Inc.com and with the top 500 companies featured in the September issue of Inc. is the most competitive crop in the list's history. The average company on the list achieved a mind-boggling three-year average growth of 481%. The Inc. 5000's aggregate revenue is $206 billion, and the companies on the list collectively generated 619,500 jobs over the past three years. Complete results of the Inc. 5000, including company profiles and an interactive database that can be sorted by industry, region, and other criteria, can be found at www.inc.com/inc5000."The Inc. 5000 is the most persuasive evidence I know that the American Dream is still alive," says Inc. President and Editor-In-Chief Eric Schurenberg. "The founders and CEOs of the Inc. 5000 tell us they think determination, risk taking, and vision were the keys to their success, and I believe them."About MilestoneMilestone is a leading provider of digital marketing software and services for hospitality, retail and finance. We provide a full range of solutions including website and mobile design, content creation, SEO, analytics and competitive intelligence. Our best in class technology and solutions drive revenue and ROI for clients across the globe. Over 2,000 companies do business with Milestone, including leading hotel chains, major retailers and financial services companies. Milestone has garnered over 400 awards and a reputation for blending outstanding design with advanced technological capabilities. Milestone is one of Silicon Valley Business Journal's fastest growing companies and is an Inc. 5000 company.About Inc. and the Inc. 5000 MethodologyThe 2017 Inc. 5000 is ranked according to percentage revenue growth when comparing 2013 to 2016. To qualify, companies must have been founded and generating revenue by March 31, 2013. They had to be U.S.-based, privately held, for profit, and independent--not subsidiaries or divisions of other companies--as of December 31, 2016. (Since then, a number of companies on the list have gone public or been acquired.) The minimum revenue required for 2013 is $100,000; the minimum for 2016 is $2 million. Companies on the Inc. 500 are featured in Inc.'s September issue. They represent the top tier of the Inc. 5000, which can be found at http://www.inc.com/inc5000.The Inc. 5000 is a list of the fastest-growing private companies in the nation. Started in 1982, this prestigious list of the nation's most successful private companies has become the hallmark of entrepreneurial success. The Inc. 5000 Conference & Awards Ceremony is an annual event that celebrates their remarkable achievements. The event also offers informative workshops, celebrated keynote speakers, and evening functions.
iVvy 5 September 2017
NEW YORK - IVvy Inc., a global events and hospitality technology company, today announced the hiring of three U.S.-based travel and technology industry leaders to help oversee its expansion in North America.The Queensland, Australia-based company, which opened its New York offices earlier this summer, appointed Pamela Guerin as senior vice president of global sales, Ray Pawley as vice president of global sales for groups and chains and Kara Lombardi as business development manager for North America.IVvy CEO Lauren Hall said the three bring a wealth of sales and business development experience and industry contacts that will be key to supporting the company's continued growth in the United States and beyond."With these appointments, iVvy will accelerate the introduction of its online alternative to the traditional request-for-proposal meetings model," Hall said."Our goal is to become the No. 1 global distribution system for the meetings and events industry," she said. "We've already succeeded in building the necessary infrastructure in our home base of Australia. With the appointments of these widely known and well-respected industry leaders, we can truly move forward with our ambitious plans for putting the 'global' in our GDS."Pamela Guerin, a New Zealand native with more than 25 years of sales experience from startups to Fortune 500 companies, comes to iVvy from West Corp., where she was a global account executive with a portfolio of global companies headquartered in the U.S. and Europe. During her 14 years at West, Guerin was a consistent Global Gold Club achiever for sales performance in the unifed collaboration and cloud sector. Guerin will lead the U.S. team and spearhead iVvy's growth in the corporate sector.Guerin says her vision is to ensure that all clients see iVvy as a trusted business partner."Business acumen, thought leadership, strategic planning and our business technologies will ensure that my team will not only deliver results, but also exceed expectations for building market share and iVvy brand awareness," Guerin said.Pawley brings to iVvy more than 30 years experience in the travel industry, most recently leading the global sales and business development efforts for Evature Ltd., a company based in Tel Aviv, Israel, that offers natural language and bot-related technologies for hotels, airlines, travel agencies and airports. He previously worked for Amadeus GTD S.A. and American Express Global Travel.Pawley will be responsible for opening global markets, raising awareness of iVvy solutions and managing all key sales and relationship activities with hotel chains and groups around the world.Lombardi comes to iVvy with more than 20 years of sales experience, most recently as strategic account manager with Information Builders Inc. She has also worked in the financial services, media, legal and healthcare sectors and has extensive experience building go-to-market strategies for companies new to the U.S.Lombardi will be responsible for opening the market for unique venues and restaurants.About iVvyIVvy offers meeting planners the ability to search, compare and book function space, catering and group accommodations online 24/7 by reviewing real-time availability, rates and inventory posted by venue operators, then manage events using an easy-to use, cloud-based platform and custom websites to attract and register attendees and manage their experience.IVvy provides conference centers, hotels, restaurants and cruise lines with an integrated revenue management and distribution platform to post availability, rates and inventory; manage inquiries and bookings on any device, anywhere; drive inbound revenue; and enhance reporting and visibility.IVvy serves over 12,000 users in 13 countries including Hyatt, Wyndham Hotel Group, Accor, Choice, Best Western and other leading hospitality groups; Air New Zealand, Voyager, Flight Center and other travel companies; BMW, KFC, Siemens, Rio Tinto, and other major corporations; government offices; associations; universities; and nonprofits.
EyeforTravel 5 September 2017
Travel could be one of the main beneficiaries of rapid advances in Artificial Intelligence (AI) learning techniques as struggles to utilise huge amounts of data in order to understand complex human behaviours. Key to this is deep learning according to the report, which is free to download now. This a method where neural networks organised in hierarchical layers evaluate data sets. Deep learning deliberately aims to emulate the way that human and animal brains interpret information and consequently is making huge strides.Currently, the technology still is at an early stage and the neural nets that power deep learning are far simpler than biological counterparts, usually using layers of nodes that passes a decision onto the next layer of nodes once a value has been reached. Therefore, what it truly excels at is focusing on a single task, which is typically finding relationships and patterns in very large quantities of data."What we are doing now is artificial narrow intelligence, AI that's specific to a certain task," says Amer Mohammed, Head of Digital Innovation at Stena Line. "We need to come up with mathematical models that can actually understand the world, not just fake understand it." In the meantime some of these tasks that deep learning is already being used for in travel include pricing, language processing, image recognition, consumer analysis, and market modelling.In the future, AIs will be able to tackle multiple tasks and come closer to human abilities as rapid advancements are being constantly made at the bleeding-edge of machine learning. Already Google's DeepMind division has been able to build a multi-tasking AI and the rate of advance is staggering.However, there a major issues and bottlenecks still to conquer if neural networks genuinely want to get close to the capabilities of the human brain. One key issue is the data and power that deep learning requires. For a neural network to effectively learn it most often required and often a guiding hand when initially tackling the task. They also a greedy when it comes to IT requirements. Whereas the human brain runs on the equivalent of around 20 watts, the AI that beat the top Go player in the world required 50,000 times that. Russian metasearch company Aviasales notes in the report that "System resource is the only limit. Even our test library consumes a lot. Hence, we could be more productive by achieving [a] new level of computer performance.""The opportunities are enormous and already unveiling themselves," says Alex Hadwick, Head of Research at EyeforTravel. "Almost everything in travel has a huge number of variables as trip itineraries are complex with multiple decision points, making deep learning especially suited to drawing conclusions from the masses of data. The other thing about deep learning is that we are training it to get better and better every time we add information, so in theory this could be a really powerful tool for personalization. There is the potential to conduct far larger scale and more variated testing and then to combine this information and refine at each stage through dep learning.""It's definitely going to come with ethical challenges, however," believes Hadwick. Neural networks can end up being black boxes due to their complexity and multiple layers of decision making. You can find yourself with an answer but not knowing how the AI arrived at it. This will run counter to European data regulations in the case of customer-facing decisions and data for starters. We can also end up programming in our own biases and ignore potential mistakes, so we need to understand and master this technology and ask where it best deployed. If we do though, the possibilities are vast."To find out more about deep learning download the free report now and see:What brands such as Amadeus, Expedia, Stena Line, and The Travel Corporation are doing to harness deep learning.How neural nets have been developed and how they power deep learning.Where deep learning will transform the industry.How deep learning can save time and reduce costs.What the limits are to deep learning and how regulation might affect it.The report is part two of EyeforTravel's How Will Artificial Intelligence Transform Travel? report series. You can find the first report, which studies chatbots in travel, by clicking here.
Hotelogix 5 September 2017
Hotelogix is pleased to announce that it has been recognized as "Masters" in the 2017 FrontRunners Quadrant for Hotel Management Software on Software Advice."We are delighted to see that the cloud PMS quadrant is finally out there. This shows the growing need and criticality of this technology in shaping the hospitality industry of the current and future," marks Aditya Sanghi, Co-Founder, and CEO, Hotelogix. "We have always been of the view that Cloud PMS is the base technology that is needed by hotels to remain relevant and grow in this era of digital travel" he comments.As a trusted resource for software buyers, FrontRunners evaluates products in the hotel management market that offer the best capability and value for small businesses. It collates end-user reviews from softwareadvice.com, capterra.com and getapp.com. For a given market, products are evaluated and given a score for the capability and value they bring to users. FrontRunners then plots the top 25-30 products in a quadrant format."Our place in the 'Masters' category is a testimony of our commitment to the small and mid-size hospitality businesses, and no better feeling than seeing our customers vouching for us," says Prabhash Bhatnagar, founder of Hotelogix. "Getting our product line on the mobile is a significant step towards reinforcing customer first approach, wherein our hoteliers can operate their whole business on the go. It presents simplicity and convenience that is unmatched in the industry," he states.Hotelogix was rated high on core capabilities such as reservation management, front office, and housekeeping management, as well as point of sale and/or maintenance management. Integration with the online booking engine, central reservations, CRM, revenue management, channel management, catering, employee management, guest experience management and marketing management were some related features that were considered while deciding the ranking factor. Hotelogix had strong scores for capability and value, with a wide range of functionality, that placed them in the Master category.About FrontRunners:FrontRunners is published on Software Advice, a trusted resource for software buyers. FrontRunners evaluate verified product data and end user reviews from softwareadvice.com, capterra.com and getapp.com, positioning the top scoring products based on capability and value for small businesses. The data in its entirety reflecting the complete set of findings can be easily downloaded here. Software Advice's FrontRunners quadrant is focused on the North American Hotel Management software market.About Hotelogix:Hotelogix is a unique, cloud-based, end-to-end, hospitality technology solution, built to seamlessly manage hotels, resorts, serviced apartments or multi-location hotel chains, by providing a single window to manage all hotel operations and bookings (online and offline). Hotelogix is currently used by properties in 100+ countries.Follow us on Twitter: https://twitter.com/HotelogixLike us on Facebook: https://www.facebook.com/HotelogixConnect with us on LinkedIn: https://www.linkedin.com/company/hotelogixRead our blog on: http://www.hotelogix.com/blog/Note: The content for the FrontRunners quadrant is derived from actual end-user reviews and ratings as well as vendor-supplied and publicly available product and company information that gets applied against a documented methodology. The results neither represent the views of, nor constitute an endorsement by, Gartner or any of its affiliates.
SiteMinder partners with PriceTravel Holding and Despegar, says it is committed to Latin America's hotels
SiteMinder 5 September 2017
Four months since announcing Chile's RQ Grupo Hotelero as its 26,000th customer, the global hotel industry's leading cloud platform, SiteMinder, today reveals it is more committed than ever to supporting the burgeoning tourism industries across Latin America. The company has partnered with PriceTravel Holding and Despegar, two of the top online travel agencies within the region, to provide local hotels greater visibility within international source markets.The partnerships follow SiteMinder's strategic connectivity agreement with Best Day Travel Group announced in August.PriceTravel Holding's CEO, Esteban Velasquez, says, "We are pleased to partner with SiteMinder, an organization that deeply values the promotion of Latin America's hotels on a global stage. For international hotels, this is also an opportunity to connect with PriceTravel Holding and attract local consumers who know, love and book their hotels with us."Adds Rubi Perez, director - LATAM at SiteMinder: "SiteMinder's partnerships with PriceTravel Holding and Despegar are about allowing more travelers from around the world to find the best that Latin America has to offer, from its hotels to its landmarks and its rich, diverse cultures. These are exciting opportunities for local hotels looking to develop or open new markets. They are also endorsements of SiteMinder by the Latin American travel and hospitality market."About PriceTravel Holding and DespegarFounded in Cancun in 2000, PriceTravel Holding with its multi-channel business model is a company dedicated to the commercialization of travel products. The assortment of services and products offered by the company is a key factor in its success, along with customer and supplier satisfaction - its most-prized asset.Despegar is the largest travel agency in Latin America with a network of more than 150,000 hotels and 500 airlines worldwide. The travel giant was founded in 1999 and today has presence in 21 countries.
RoomKeyPMS Continues Long-Term Partnership with Duetto to Provide Open Pricing Solutions for Hoteliers
RoomKeyPMS 1 September 2017
VANCOUVER, August 31, 2017 -- RoomKeyPMS has integrated with Duetto to serve hotels with industry leading revenue and property management software solutions. The hospitality companies are now announcing the partnership publicly, having launched the integration on August 18, 2015.This integration mainly serves single properties with 100+ rooms and multi-property chains that make up both RoomKeyPMS and Duetto's main user segments. Duetto customers recorded an average year-over-year RevPAR Index lift of 6.5% in 2016.Duetto's automated Revenue Strategy application uses cloud technology to help hotels increase their ADR and occupancy. It takes booking history and environmental variables into account to determine the best daily rate for a particular hotel. Rather than apply tiered rates to specific room sizes, Duetto suggests flexing rates to the optimal price at a specific time based on demand.The RoomKeyPMS integration fully supports Duetto's Open Pricing model, which optimizes rates for maximum revenue and yields each customer segment, room type or distribution channel independently. The partnership means that RoomKeyPMS, a highly interfaced hotel software provider, will reflect rates from Duetto in real-time to potential hotel guests in their booking engine, connected to GDS and booking through channel managers."As the industry moves towards complete end-to-end integration of PMS and revenue management platforms, this particular integration is built on technology fundamentals that ensure the best information flows between these two systems," said Tim Major, CEO of RoomKeyPMS. "The progressiveness of this integration benefits the total hospitality environment.""RoomKeyPMS is a premier cloud-based PMS provider--as such, it is a natural partner for Duetto, which is leading the industry's adoption of cloud technology" says Patrick Bosworth, Cofounder and CEO of Duetto."RoomKeyPMS is an innovative and forward-thinking company with whom we're proud to partner for joint customers, to bring the benefits of Revenue Strategy and Open Pricing. Beginning from a common vision, we are confident our partnership will grow broader and deeper in the future."For more information, visit www.roomkeypms.com and www.duettoresearch.com.About DuettoDuetto delivers the most powerful Revenue Strategy solutions to the world's leading hotels and casinos, allowing them to better manage pricing, revenue and business-mix decisions with superior, actionable data.The unique combination of hospitality experience and technology leadership enables Duetto to provide new insights on pricing and demand as a true cloud-based software-as-a-service. With Revenue Strategy and Revenue Intelligence applications that address the challenges of today's hospitality industry, Duetto helps hotels and casinos optimize profits and guest loyalty.Thanks to rapid marketplace adoption, Duetto is expanding in key markets throughout the Americas, Europe and Asia. Nearly 2,000 hotel and casino properties in more than 60 countries have partnered to use Duetto's Revenue Strategy and Revenue Intelligence applications.About RoomKeyPMSRoomKeyPMS is your single, integrated hotel software provider. RoomKeyPMS integrates to hundreds of hospitality systems and drives revenues with no transaction fees while saving time with a user-friendly system. Every year their cloud platform is trusted to handle over 20 million transactions for hoteliers. Our customers agree: RoomKeyPMS is the leading cloud-based hotel PMS that is easy to use for front-desk staff, insightful for revenue managers and robust for executive teams. RoomKeyPMS will give you the power and control to maximize your RevPAR and ADR with a product offering unmatched in the industry.
EyeforTravel 30 August 2017
On October 19, EyeforTravel will kick off its 19th annual North American summit- the only travel conference in America that guarantees you will walk away with actionable insights & take-aways.With 400 senior distribution, marketing, mobile, revenue management, and data &technology executives present, it will be the ultimate location for knowledge sharing, strategy formulation as well as partnership advancement.Here are just a few quotes from past attendees:"Having never attended this conference before, I did not know what to expect. I can honestly say, after participating, that this was one of the best conferences I've ever attended...I met some great people and learned much about current travel and hospitality trends and what we need to do to prepare for the future"-- Marcus Lund, Regional Director of Sales & Marketing, Patton Hospitality Management"I have been in the hotel for over 33 years, and I have attended the EyeforTravel summit for the past 10 years, and even I was surprised how many take-aways I got from this year's summit. Innovative topics gave new perspectives on how we can enhance our business"- Jordan Joanou, Director of Revenue Management, Castle Resorts & HotelsHere are the 5 big reasons attending EyeforTravel North America 2017 will be the best professional decision you make in 2017:1. Case studies & actionable content you can apply right awayThe summit is designed to give you compelling stories and actionable content from some of the biggest travel brands including: Priceline.com, IHG, Marriott, Hilton, Wyndham, Allegiant Air, Lufthansa Systems America, Expedia and more. Hear about the challenges and successes of these organizations, straight from the source. Understand how they listen to their customers and strategize accordingly.2.The ultimate location to catch up with your peersWe know how important it is for you to make those connections and develop long-term business relationships. We've created a range of networking opportunities to enable you to meet, collaborate or even partner with your industry peers in travel. Over 15 hours of networking along with access to our dedicated networking app will make sure you make those all-important partnerships and long term connections.3. Value for moneyThe opportunity to gain high-level insights as well as tackle the day-today challenges in your business is just a start. We have designed the summit to not only offer the big picture, but also dedicated conference tracks covering distribution, marketing, data analytics, revenue management and travel technology. With over 70 speakers sharing insights across 4 tracks, over two days - I'd say this is a good start to breaking down departmental silos.4. The VenueFour words - Mandalay Bay Las Vegas. An award-winning hotel on the strip, this venue provides a fantastic platform for our event this year. One of the highlights include the rooftop networking drinks on Day 1 - not a bad place to wrap up the first day in my opinion!5. Team discounts really stack upAs soon as you bring a team member to this event, you activate discounts. The more people you bring, the higher the discounts go. Just email me with the number of people you want to bring, and I'll set up a discount code for you. Plus, the last chance price is still going - which means those group discounts stack up even further. Don't forget to secure your place before September 22nd.EyeforTravel North America (October 19-20) guarantees cross-industry unity, high-level insights, a true forum for you to network and get those all important deals done.Visit the website for more information. Register before September 22 to save $200.
Cendyntm 30 August 2017
Hotels and their amenities are designed to provide guests with a truly unique experience, and your hospitality marketing should do the same. With the advancement of Hotel CRM and digital technology, it is now possible to create meaningful interactions throughout the entire guest journey, starting at pre-arrival and continuing post-stay through the loyalty loop. The key to success is simple: know your guest so you can anticipate their preferences and desires. Hotels who personalize their communications to plan, guide and nurture their guests' experiences are able to turn those guests into loyal brand supporters and advocates. With value and experience at the center of their campaigns, these hotels are able to break away from discount-driven marketing.When it comes to personalizing their communications and implementing one-to-one marketing, many hoteliers are not sure where to start. At first glance the process can seem intimidating, but with the right guidance and tools, you can implement one-to-one marketing with confidence and ease.Download the Report
Vizergy(r) Digital Marketing System Technology Stack Selected for Case Study by Nation's Fastest Growing Data Centers
Vizergy 30 August 2017
Peak 10, the industry leader in IT infrastructure and security, highlights Vizergy's successful partnership in new case study. Vizergy provides stability, reliability and security to hospitality clients by combining proven digital marketing strategies, best-in-class marketing tools and their proprietary, cloud-based marketing system, hosted and supported by Peak 10, one of the nation's most advance data centers.There is no place for downtime in a digital world. Downtime can be detrimental to business for high-profile clients like Hard Rock Hotels and Cafes, Virgin Hotels or The Melting Pot restaurants, therefore Vizergy only works with the most advanced technology partners, like Peak 10."We'd gotten to the level where we really needed to have the majority of our servers in one consolidated environment," explains Addams England, Vice President of IT at Vizergy. "We needed the additional redundancies and capabilities of a solution and a data center like Peak 10."Vizergy has worked with Peak 10 for over ten years to consolidate IT environments and deliver high-performance, reliable access that drives business results. Backed by sophisticated technology and extensive support, Peak 10 helps enable Vizergy to provide the most reliable digital marketing, management and ecommerce system in the hospitality industry.Vizergy's Digital Marketing System (DMS) is a true demonstration of client-focused innovation. This proprietary system enables hoteliers and hospitality professionals to easily and efficiently maintain their property websites, monitor social media, manage online reputation, deploy email campaigns and evaluate site performance from a single easy-to-use system. With personalization capabilities built into the DMS, clients can deliver tailored messaging that will be most relevant and personal to each individual site visitor.Peak 10's advanced technologies and infrastructure strength provide superior support for the Vizergy sites and the DMS and ensures that the Vizergy team is consistently backed by industry leading IT professionals.
Kube Systems 30 August 2017
The recent 2017 Customer Engagement Technology Study is revealing some exciting mobile trends for 2018, namely that the customer experience will be hyper mobile and personalized across the hospitality industry, especially for restaurants. According to the 6th annual report, 87% of restaurants plan to implement a comprehensive mobile experience for its customers next year, up from 41% in 2017. In addition, 78% of restaurants will be adding technologies that send personalized offers to diners' mobile devices, and 45% plan to add tableside ordering via guests' own mobile devices. While it's critical that restaurateurs do what's needed to enhance the dining experience, it's equally important to note that as customers use their smartphones in restaurants to order tableside and pay via mobile device, the more quickly their batteries will drain.Kube Systems, a company that designs, manufactures and markets unique mobile-device charging solutions for the hospitality industry, has designed a portable charging system that is ideal for the restaurant environment; when a low-battery scenario arises, a portable charging Kube can simply be brought to the diners' table. The Kube 5 Portable is a mobile device charging system consisting of one docking station housing five portable charging Kubes. Each Kube can power up to 6 mobile devices and features three built-in connectors, two USB ports and comes with Qi wireless charging that enables guests to rest their mobile devices on top of the Qi charging pad located on the top of each Kube. All smartphones and tablets can be powered with the Kube 5."It's becoming more common for diners to order their meals from a personal smartphone, split the bill, assign a tip, and enable different people at the table to use different payment methods stored on their smartphones to pay their portion of the bill," said Dave Weinstein, Kube Systems vice president. "But what happens if a customer is in mid-order and his or her smartphone dies? Of course, he or she can give the order verbally to a waiter or waitress, but if the diners are Millennials, for example, and prefer to do everything by phone, or if one of the diners received a digital coupon on their phone to come in and try the mobile ordering service, then the restaurant gets a bad review and the dining experience is already off to a bad start. Also consider the embarrassment of a diner whose turn it is to pay his portion of the bill and his phone dies before the payment can be tendered. Although a low battery is not the restaurant's fault, imagine the outstanding customer service review if a charging Kube is immediately brought to the guest and he can pay just like everyone else."It's time that restaurants become proactive in meeting their patrons mobile charging needs," he said. "When a server asks a group of diners if they would like to use the brand's mobile ordering service, and one or two guests voice concern over a low battery, the server immediately brings a Kube to the table. Regardless of the types of phones each diner has, there is a charging option for all. Now, everyone can engage with the restaurant's digital touchpoints and enjoy the empowered dining experience."Consider these 2017 CET Study findings:62% of diners surveyed said they want to receive and redeem coupons and deals via their mobile device while at a restaurant51% said they want to order their food and beverage via mobile device51% want to be able to purchase and redeem gift cards from their mobile device while at the restaurant51% want to track their order status from the table50% are willing to take a satisfaction survey on their phones49% want to be able to pay their bill from their mobile deviceMobile customer engagement also influences consumers dining decisions. The 2017 CET survey shows that when picking one restaurant over another, today's mobile-dependent consumers will opt for the restaurant that enables:Order tracking (51%)Paying via Mobile Device (46%)Tableside Ordering (41%)"Restaurants are focusing heavily on mobile solutions to engage with their customers, from displaying mobile menus and encouraging mobile ordering to redeeming gift cards from a mobile device and accepting payments via mobile wallet," Weinstein said. "If customers' mobile devices are dead, these transactions can't take place -- period. The Kube 5 is an investment in customer satisfaction and a supplement to a restaurant's mobile customer engagement experience strategy. Better yet, the Kube 5 hardware is fully upgradable to accommodate dynamic charging standards - ensuring a future proof investment."For details on the Kube 5 Portable, visit www.kubesystems.com.
ALICE 30 August 2017
New York, NY, August 30, 2017 - ALICE, an operations platform that empowers hotels to deliver a better guest experience through consistently excellent service, announced today it has secured $26 million in Series B funding from Expedia, Inc. (NASDAQ: EXPE), the world's largest online travel company. The completed investment makes Expedia(r) a majority shareholder in ALICE and deepens the commercial cooperation between the two companies that was originally established with an equity investment in 2015. ALICE intends to use the funds further the mission of delivering the very best technology and customer service in the industry. This round brings ALICE's total funding to $39 million.As engaging digital consumer experiences continue to drive success in travel, ALICE takes the guest experience head-on, by studying not only how the internal business of a hotel runs, but also how services are delivered today in other analogous industries. This funding allows ALICE to build out its development, product, sales, and customer success teams to help the company to reach its goal of being one of the hotel industry's leading operating platforms."It is time for the internet to expand beyond revolutionizing how our hotel partners market and distribute their products into how they service and interact with their guests," says Cyril Ranque, President, Lodging Partner Services, Expedia, Inc. "ALICE is developing smart mobile and cloud technology to fundamentally improve the hotelier and guest experience at scale. That's a revolution worth investing in."Justin Effron, Chief Executive Officer, ALICE says, "Our mission is to give hoteliers the ability to provide the best guest service and experience they can around the clock, and this latest round is a testament to the hard work of everyone involved. With this additional capital, we'll be better equipped to help hoteliers reach their goals of improved guest service."A deeper relationship with Expedia continues ALICE's momentum in the hospitality industry since its inception in 2013. Earlier this year, ALICE launched products including the Guest Profile, which gives hoteliers a view into the guest experience across every aspect of their hotel stay, including check-in, requests for amenities and services, and any interaction with the concierge, Guest Text Messaging, which facilitates text messaging between hotels and guests without requiring an app download, as well as Logbooks, which can be used by hoteliers to track any physical item belonging to or loaned to a guest, including packages and lost & found. Additionally, the company launched a Preventative Maintenance tool and an open-API, and is looking forward to releasing new features for use by hoteliers such as Checklists, a tool to improve task management, SMS automation, which automates responses via text to common guest questions, and more.In the last six months, ALICE grew its customer base nearly 200%. Recently clients signed to the platform include Two Roads Hospitality, Dream Hotel Group, SIXTY Hotels, NYLO Hotels, and Leading Hotels of the World.For more information on the ALICE team http://info.aliceapp.com.About ALICEALICE has created the first complete communication, cost savings and revenue generation operations platform for hotels, which enhances the guest experience and connects all points within the hotel to simplify guest service - and make it more cost-effective.Since the company was founded in 2013, ALICE has gained serious traction in the industry working many of the world's leading hotel brands, including Two Roads Hospitality, Dream Hotel Group, Grupo Posadas, SIXTY Hotels, NYLO Hotels, and Leading Hotels of the World. For more information, visit http://info.aliceapp.com.About Expedia, Inc.Expedia, Inc. is the world's largest online travel company, with an extensive brand portfolio that includes leading online travel brands, such as:Expedia.com(r), a leading full-service online travel brand with localized sites in 33 countriesHotels.com(r), a leading global lodging expert operating 89 localized websites in 41 languages with its award winning Hotels.com(r) Rewards loyalty programExpedia(r) Affiliate Network (EAN), a global B2B brand that powers the hotel business of hundreds of leading airlines, travel agencies, loyalty and corporate travel companies plus several top consumer brands through its API and template solutionstrivago(r), a leading online hotel search platform with sites in 55 countries worldwideHomeAway(r), a global online marketplace for the vacation rental industry, which also includes the VRBO, VacationRentals.com and BedandBreakfast.com brands, among othersEgencia(r), a leading corporate travel management companyOrbitz.com(r) and CheapTickets.com(r), leading U.S. travel websites, as well as ebookers(r), a full-service travel brand with websites in seven European countriesTravelocity(r), a leading online travel brand in the U.S. and Canada delivering customer service when and where our customers need it with the Customer First GuaranteeHotwire(r), inspiring spontaneous travel through Hot Rate(r) dealsWotif Group, a leading portfolio of travel brands including Wotif.com(r), Wotif.co.nz, lastminute.com.au(r), lastminute.co.nz and travel.com.au(r)Expedia(r) Media Solutions, the advertising sales division of Expedia, Inc. that builds creative media partnerships and enables brand advertisers to target a highly-qualified audience of travel consumersCarRentals.comtm, a premier online car rental booking company with localized sites in 13 countriesClassic Vacations(r), a top luxury travel specialistExpedia Local Expert(r), a provider of online and in-market concierge services, activities, experiences and ground transportation in over a thousand destinations worldwideExpedia(r) CruiseShipCenters(r), a provider of exceptional value and expert advice for travelers booking cruises and vacations through its network of over 235 retail travel agency franchises across North AmericaSilverRail Technologies, Inc., a global rail retail and distribution platform connecting rail carriers and suppliers to both online and offline travel distributorsFor corporate and industry news and views, visit us at www.expediainc.com or follow us on Twitter @expediainc.Trademarks and logos are the property of their respective owners. (c) 2017 Expedia, Inc. All rights reserved. CST: 2029030-50
Kube Systems 29 August 2017
The 2017 Atlantic hurricane season is underway, with more storms predicted than normal this year (three to six hurricanes, with one or two of them categorized as major storms through November) according to experts. But hurricanes aren't the only natural disaster threat. Fires, earthquakes and even acts of terrorism can have a devastating impact on your hotel business. If a hurricane or other disaster strikes, it's critical that hotel staff and guests can communicate via their personal mobile devices. But what happens when smartphones are not adequately charged? Panic for those onsite (and even those back home) may ensue.Kube Systems, a company that designs, manufactures and markets unique mobile-device charging solutions for the hospitality industry, has a portable-charging solution that is ideal for disaster-recovery efforts. The Kube 5 Portable is a mobile device charging system consisting of one docking station housing five portable charging Kubes. Each Kube can power up to 6 mobile devices and features three built-in connectors, two USB ports and comes with Qi wireless charging that enables guests to rest their mobile devices on top of the Qi charging pad located on the top of each Kube. All smartphones and tablets can be powered with the Kube 5."One of the best ways to prepare for unexpected disasters - or even the occasional loss of power - is to have numerous battery-powered charging devices available to anyone who may need them," said Dave Weinstein, Kube Systems vice president. "Recently, we've been fielding calls from businesses outside of the hospitality industry asking to purchase bulk sets of the Kube 5 Portable system to proactively supplement their disaster recovery programs; in fact, a global chemical supplier just purchased 20 systems for this very reason."These little black boxes pack a big punch; each Kube has an 18,000 mAh battery that charges at a speed comparable to wall outlets, and provides up to nine hours of phone charge time," Weinstein said. "The key here is portability. No matter where staff or guests are on premises, these Kubes can travel. And because any type of mobile device can be charged - including tablets, cameras and wearables - up to 30 people can be charging their technologies at any given time from just one system. Priced at less than $1,000 per unit, the Kube 5 is a smart investment - especially for hotels in the hurricane zone."On Premise Portable Charging is a MustHere are three ways hotels and guests can benefit from a portable mobile-device charging system:Hotel guests frequently forget their charging cord when traveling. Therefore, it's safe to assume that they didn't bring an extra battery with them either in anticipation of an unforeseen natural disaster. With no electricity to power their mobile devices, guests will flock to the front desk for help. Offering a portable charging solution will help calm the chaos.Besides providing the chance to call for help, a smartphone can act as a flashlight, compass and GPS. This is key in helping staff and guests navigate a property in the dark. While these features are useful, they are also the ones that consume the most charge.It's important that people can listen to public safety alerts on their mobile devices and access emergency apps, such as The FEMA (Federal Emergency Management Agency) app, the Red Cross app and Weather apps that provide disaster safety tips, emergency meeting location information, an interactive emergency kit list, and a map with open shelters."Our customers tell us that they like the Kube 5 portable because it can charge multiple units at one time . . . because the Kubes are always powered and ready to go . . . and because the cables can easily be updated as charging standards change," Weinstein said. "Thankfully, those hotels using the Kube 5 haven't reported a need for them in a natural disaster, but they can rest assured that the system will perform admirably if they did. After buying one Kube 5 system, it's not uncommon for hotels to purchase additional sets because the demand for portable charging outside the guestroom is so high."While you can't always predict natural disasters, you can plan for them," he said. "The Kube 5 Portable provides your guests with a viable mobile device charging service for public spaces, including restaurants, bars, poolside and meeting rooms, and it will provide peace of mind and a possible life-line during a storm. If you are looking for ways to supplement your hotel's disaster recovery program, give Kube Systems a call today."For details on Kube Systems products, visit www.kubesystems.com.
ResortsandLodges.com 29 August 2017
Cottage Grove, Minn. - ResortsandLodges.com has announced the hiring of Ben Spain as Vice President of Technology. Spain will leverage over 20 years of experience in Software Development to further develop the growth and innovation for ResortsandLodges.com's rapidly growing travel marketplace.Spain comes from TRACK Hospitality Software (a product brand of ResortsandLodges.com) where he was a Full Stack Developer working on several features for TRACK products, including the foundations of Business Intelligence integration. Prior to that, Spain spent 16 years with Microsoft Corporation, working as a Software Developer and Developer Lead.Spain's addition is part of ResortsandLodges.com's effort to generate velocity in becoming the online profile of record for unique lodging properties around the world. Spain and his team will be focused on the integration of online bookings (RALBook) into the ResortsandLodges.com marketplace."The team at ResortsandLodges.com has built an outstanding reputation as a resource for travelers, as well as a key digital marketing channel for thousands of properties around the world. I'm excited to be in a position to enhance and improve the online discovery and travel experience for millions of travelers each year," said Spain. "Together, we can build a whole new set of technologies to connect travelers to one of a kind properties.""We're excited about the opportunity to add Ben to lead the technology team for ResortsandLodges.com. His vast development experience is something you don't find in many candidates," said CEO Ryan Bailey. "His recent experience with TRACK gives him unique insight into a major goal for our company, online bookings. We want travelers to have access to real-time inventory for millions of vacation rentals, resorts, lodges, and guest ranches across the globe, without limitations due to seasonality or black-out dates. This is one of several initiatives we're excited about having him [Spain] lead."
StayNTouch Inc. 29 August 2017
Optimizing on-property guest experience is increasingly important. In fact, it frequently sits at the top of priorities for most hoteliers. Today, StayNTouch(r), the leading innovator in mobile technology and Property Management Systems (PMS) for the hospitality industry, released a new guide titled, The 8 Steps to Transform Your Hotel's On-Property Guest Experience.Like most things in today's market place, guest experience has changed. It goes beyond person-to-person service and thanks to technology, hotels can connect with their customers in new and engaging ways. On-property guest experience is the most exciting opportunity for hoteliers to drive revenue, loyalty and positive online reviews. Guests are more demanding than ever, and with endless channels to vent their frustrations through, it's a challenge to navigate the guest journey effectively. The goal is to stay away from the cookie-cutter experiences and focus on staying true to your brand promise before, during and after their stay. However, the magical moments created during the stay make the most lasting impressions. This guide is designed to help hoteliers ensure their on-property guest experience is optimized for success.Key strategies include:Offering both self-service and high-touch serviceCollecting data on guest profiles and training your teams to use history and preferences to customize the guest stayHow to create the most memorable experiencesEnsuring your hotel offers omni-channel communications optionsBest ways to showcase your brand personality and local flavorStreamlining processes using technology and standard operating proceduresMonitoring of guest feedback on all channelsMastering the basics"For service brands like hotels, the way the guest feels is always at the center of the experience the brand provides," explains Jos Schaap, the company's CEO. "The best on-property experiences are achieved when a member of your team creates an emotional connection with a guest. Raising the bar on-property by not just meeting but actually anticipating guest desires during their stay can help make you a market leader. It's not hard to see why all hotels should put this valuable stage at the forefront."Click here to download The 8 Steps to Transform Your Hotel's On-Property Guest Experience or visit http://go.stayntouch.com/8stepstoTransformOn-PropertyExperience_ContentLandingpage.html
Rainmaker's Angie Dobney Demonstrates Revenue and Guest Loyalty Optimization Strategies at BITAC Casino Resorts 2017
The Rainmaker Group 28 August 2017
The Rainmaker Group (Rainmaker), the hotel revenue and profit optimization cloud, has been tapped to share expert insight on revenue optimization and guest loyalty with attendees at this year's BITAC Casino Resorts conference. The conference kicked off on August 27 and runs until August 29 at the Four Seasons Hotel Toronto. The inaugural gaming-focused event serves to educate and strengthen relationships among casino property executives and leading industry suppliers. Angie Dobney, Vice President of Hospitality Solutions for Rainmaker, is taking part in an informative panel discussing how overall property profitability can be optimized without sacrificing service quality or negatively impacting the guest experience."I am thrilled to help educate gaming operators on the use of data science, technology, and revenue management strategies to simultaneously enhance both a property's bottom line and guest satisfaction," states Dobney. "BITAC Casino Resorts 2017 is a perfect opportunity to educate the industry on solutions that make it possible to fully analyze all revenue streams, and provide the critical data necessary to fully leverage all of a property's assets."Serving as a panelist alongside other notable industry experts from companies such as Whitesand Gaming and Helix Methods Consulting, Dobney will share her extensive knowledge on how specific data-driven methodologies have been used successfully by casino properties in recent years to optimize revenue and profit, while enhancing the guest experience. She will also help attendees explore how revenue managers can strategically price and reserve room inventory for a property's most valuable guests, by segment and by individual spending and play patterns.Dobney will draw on her experience at Rainmaker developing solutions designed to help the gaming industry overcome the challenges of revenue optimization strategy such as over-discounting and comping guestrooms. By factoring total spend into their pricing decisions, gaming resorts can refine their practices to significantly impact the overall profitability of the property.For more information on Rainmaker's hotel revenue and profit optimization cloud, please visit: http://www.letitrain.com/.
Guestline 24 August 2017
Metcalfe will be responsible for ensuring the business accelerates its programme of innovation as one of the industry's premier technology driving forces, and will lead all product development, infrastructure, technical support and IT functions.Andrew McGregor, CEO, Guestline, explains:"Our business has grown tremendously over recent months and we are committed to investing in our team. Andrew brings with him a wealth of experience and insight as we look to build our position as a leading innovative hospitality technology business in the market. His impressive leadership skills and forward thinking vision mean that our largest ever development programme is in good hands. This is a positive step forward in our ambitions for future growth."Under Metcalfe's tenure, Guestline is introducing the new Guestline Labs initiative. Designed to offer a more technical focus for clients, Guestline Labs will encompass a centre of excellence for the product management team, developers, corporate IT and data centre operations. The new approach is part of developments at Guestline to gear up for further international expansion and an extensive investment programme for Guestline's products and services.Guestline has recently been recognised as one of 1,000 Companies to Inspire Britain by the London Stock Exchange Group and has seen a huge influx of new hotel group, serviced apartment and independent hotels, along with an extensive selection of new technology partnerships. Metcalfe's team of developers, project managers and technical specialists will work to support the company's rapidly growing number of clients and partners across the hospitality sector.Andrew Metcalfe, chief technology officer, Guestline, adds:"Guestline is a fantastic example of a company with huge potential to help its customers in so many ways. The hospitality industry is waking up to the ecosystem effect, using open APIs and integrations with 3rd party systems, and Guestline is ahead of the curve as this has been encouraged for years with the company's software offering. I see this moment of investment in people, tools and approaches as the chance to formalise our approach to this and many other areas of Guestline's capabilities. I aim for Guestline to be seen as a platform to enable innovation in hospitality software for all and will celebrate each success in that direction."Previously, Metcalfe headed up London based engineering at OpenTable, working for the company for over six years in roles including head of search engineering, and head of international engineering. He joins Guestline from Ve Interactive, an e-commerce technology company, where he held the roles of development director and most recently chief technology officer, overseeing teams in the UK, Spain, Romania and France.Guestline's multi award-winning software for hospitality businesses is cloud-based. The software enables hospitality business owners and managers in sectors such as hotels, serviced apartments, pubs, student accommodation and more, to manage bookings and operations both efficiently and profitably. Innovative technology developments include integration with many leading 3rd party applications, tokenisation for PCI compliance and additional functionality to improve customer service and capture more revenue.For more information on Guestline please visit Guestline.com
NORTHWIND-Maestro 23 August 2017
Markham, ON -- Attendees at the 2017 STR Hotel Data Conference in Nashville learned the hospitality industry is enjoying its 7.5 year of RevPAR growth with two more solid years forecasted. Successful independent operators expand their portfolios, and many Maestro PMS users install additional Maestro property management software systems.Maestro property software centralizes guest data, integrates operations and offers mobile and browser based tools to increase staff efficiency and enhance guest service across existing and new properties.The Red Lion Inn installed Maestro PMS 16 years ago."We installed our first Maestro PMS at The Red Lion Inn 16 years ago," said Michele Kotek, General Manager of the Red Lion Inn, in Stockbridge, MA. The Red Lion Inn is operated by Main Street Hospitality Group. "Maestro has the ability to support our company's needs as we expand our portfolio. "Our company's goal is to have all our properties on one central Maestro database and CRS to assist with cross selling efforts and widen our loyalty program. "We currently have three properties on Maestro property software and are pleased with our partnership." Main Street Hospitality Group operates The Porches Inn at MASS MoCa in North Adams, MA., Hotel On North in Pittsfield, MA., and The Red Lion Inn in Stockbridge, MA."Silver Hotel Group had an early relationship with Maestro PMS at its Bond Place Hotel," said Ricardo Nicholas, Regional Manager of Silver Hotel Group. "As we expanded our portfolio we evaluated property management systems that would best support our growth."We standardized on Maestro Multi-property based on its functionality and flexibility for five of our hotels. "Maestro interfaces with all our 3rd party hotel systems, plus it is simple for Silver Hotel Group to add properties to Maestro Multi-property PMS as we expand."Warren Dehan, President of Maestro PMS, said, "We take pride in our solution offering and are grateful when our users deploy additional property software systems."When clients select Maestro for additional properties it speaks to the long-term investment value of Maestro and the service that comes with it. "By selecting us again and again, clients reinforce that they value our systems' functionality, flexibility and that our support and maintenance services are operating well for them." For over 35 years we have strived to be on the cutting edge to deliver competitive tools and services to our clients so they keep coming back and refer others to us as well.Maestro PMS property management software delivers revenue-generating tools and services that increase profitability, drive direct bookings, centralize operations, and provide personalized guest service to keep guests coming back.Click here for more information on how to reserve, engage and socialize with Maestro PMS.About Maestro PMSMaestro is the preferred cloud and on-premise PMS solution for independent hotels, resorts, conference centers, and multi-property groups. This PCI certified and EMV ready enterprise system offers 20+ integrated modules on a single database including web and mobile tools to increase profitability and enable operators to engage guests with a personalized experience. For over 35 years Maestro's Diamond Plus Service has provided unparalleled 24/7 North American based support and education services to keep hospitality groups operational and productive. Click here for more information on Maestro PMS.
Duetto 23 August 2017
Poste de Flacq, Mauritius -- Duetto, the hospitality industry's leader in Revenue Strategy technology, has partnered with Constance Hotels & Resorts to bring the firm's cloud-based solutions to the seven Constance resorts in luxury destinations across the Indian Ocean."Our agreement with Constance Hotels and Resorts shows the benefits of a new approach to Revenue Strategy in the luxury-resort sector, and we're pleased to count such a high-caliber hotel company as our newest partner," said Patrick Bosworth, Co-Founder and CEO of San Francisco-based Duetto. "We believe that adopting Duetto's Revenue Strategy applications -- and the Open Pricing philosophy that powers them -- will be the start of even more success for Constance."Mauritius-based Constance has agreed to implement Duetto's price optimization app, GameChanger, and its intelligent reporting solution, ScoreBoard, across more than 1,000 rooms. But the hotel company was drawn to more than just the new capabilities enabled by those cloud applications, said Jean-Jacques Vallet, CEO for Constance Hotels & Resorts."We anticipate GameChanger and ScoreBoard having a meaningful impact on our strategy in the near term, but we also like our prospects for growing together with Duetto as both companies continue to prioritize and value innovation," Vallet said. "Constance Hotels has very ambitious goals for its Revenue Strategy and performance in the future, and we think Duetto's product roadmap and Customer Success support model can help us achieve those targets."By adopting Open Pricing, the foundation of Duetto's GameChanger application, Constance will now be able to yield rates more rapidly and with greater flexibility, drawing on web shopping regrets and denials data to better measure price sensitivity. ScoreBoard, the revenue intelligence application, will enable Constance to compile and centralize up-to-the-minute reports on performance data and forecasts, display custom reports in minutes, and deliver big-picture insights across the entire company with one click.About Constance Hotels & ResortsConstance Hotels & Resorts is based in Mauritius and owns seven five-star luxury resorts across the Indian Ocean. "True by Nature," the hotel properties combine luxurious beach settings with upscale spa experiences, expansive restaurant choices and wine cellars, diving expeditions with Indian Ocean marine life from turtles and dolphins to whale sharks, and three different championship-level golf courses. Constance has two properties in each of Mauritius, Seychelles and Maldives, as well as a resort in Madagascar.
Otrum 23 August 2017
Mr. Stein Surlien, CEO of Otrum, comments "Six Star is a very promising Partner for Otrum, our business ethos is an excellent match and we firmly believe that Six Star will represent Otrum at the highest level. Six Star join Otrum with an impressive customer base of 160+ hotels, these hotels utilise Six Star for managed IT and help desk services. We see potential for increased market share, but also the possibility to expand the geographic coverage of the Otrum network."Mr. Rich Stakounis, Operations Director at Six Star, adds "The quality and feature set of Otrum's TV and Signage solutions are unparalleled in this industry. Six Star has been impressed by Otrum's commitment to quality and service, and is very proud to be joining forces to provide Otrum's exceptional product range to our clients old and new throughout Europe. Six Star are always looking for better ways for our clients to differentiate themselves from their competitors, and Otrum will make a big impact on their guests, and their bottom-lines."Otrum Enterprise and Otrum Digital Signage are the products at the core of this agreement. Otrum Enterprise is the in-room segment leader in functionality, stability and ease of use, all of this over existing infrastructure such as coax, Ethernet and Wi-Fi. Otrum Digital Signage provides powerful communication throughout an entire property, with a superior wayfinding service, meeting overview screens and digital door signs.About Six StarSix Star is a Hospitality IT Services and Support Partner, operating throughout Europe to provide Six Star levels of service to the Hospitality Industry. For more information, visit www.sixstar.eu
Guestline 23 August 2017
In selecting Rezlynx - Guestline's next generation cloud-hosted property management system - for the management of their rates, availability and bookings, more and more Scottish hotels are increasing their inventory exposure online, growing their business and enjoying significant efficiencies.David Hunter, general manager Scotland, Guestline, said:"One of the key deciding factors for our new hotel clients, when choosing to upgrade to Guestline, is the fact that our intuitive technology can be tailored to suit each hotel's individual requirements. Regardless of their size or location, this makes us best placed to help each client achieve maximum occupancy at the most profitable rate.Emma Johnstone, VP business development, Guestline added:"With international tourism spend in Scotland up 13 per cent year on year in the first quarter this year according to Visit Scotland, it's clear that there continues to be great opportunities for properties across the country to capitalise on increasing demand. By switching to Guestline we're confident that we can help ensure businesses are in the strongest position to continue to grow their revenues."Guestline's current roster of clients in Scotland now also includes Dakota Edinburgh, Dakota EuroCentral, Dakota Glasgow, Best Western Plus Bruntsfield Hotel, Best Western Plus Keavil House Hotel, The Bay Hotel Pettycur Bay, Skene House Rosemount, Skene House Whitehall, Skene House Holburn and Royal College of Surgeons 10 Hill Place.Now in its 25th year, Guestline has supported the growth of Scottish hospitality businesses since the formative years of the company and has a track record in delivering a series of firsts to the hospitality technology sector. The further increases in growth are supported by new investment from Guestline to grow its teams and technology across product development and technical operations.For more information on Guestline please visit Guestline.com, and for demonstrations in Scotland please email firstname.lastname@example.org.
RMS North America 22 August 2017
SAN DIEGO, CALIF. -- RMS Hospitality Solutions has placed as a "Master" on the FrontRunners quadrant for hotel management software. More than 130 hotel management products were evaluated for this top honor. RMS achieved Master matrix ranking based on its value score of 3.99/5.0 and its capability score of 3.35/5.0, each of which were determined by customer reviews and product performance details."RMS is pleased to be recognized by Gartner and Software Advice for its outstanding functionality, ease of use and customer support," said Todd Sabo, president and general manager. "We value our customers feedback and are honored by the four-star ranking and 94% satisfaction rating. Being named a Master shows that when compared to other solutions in the market, RMS - The Hospitality Cloud offers the in-demand functionalities that today's hoteliers want without the un-necessary bells and whistles, and at a price point they are comfortable with. This matrix report will help thousands of hotels choose the right hotel management software for their properties so they can manage the front desk, housekeeping and other daily tasks for efficiently."FrontRunners is published on Software Advice, a trusted resource for software buyers. FrontRunners evaluates verified product data and end user reviews from softwareadvice.com, capterra.com and getapp.com, positioning the top scoring products based on capability and value for small businesses. The FrontRunners quadrant for Hotel Management Software is available by clicking here.RMS is a cloud-based property-management solution for hotel, motel, RV park, campground and other outdoor hospitality businesses. Apart from its core property management features, the solution offers channel management, point of sale, centralized database, and dynamic pricing capabilities. RMS ranked high for its ability to manage multiple properties via a single interface.
NAVIS 22 August 2017
NAVIS, the No. 1 reservation sales and marketing technology provider for the hospitality industry, today announced that Jeff Schuett has joined the company as Chief Technology Officer and Vice President of Technology. NAVIS has also promoted Brise Carpenter to Vice President of Client Success, and Jeff Robertson to Vice President of Marketing. The newly formed management roster is another key indicator of the company's momentum and record revenue in the company's recently completed the fiscal year 2017.The consolidation in the travel industry, the dramatic increase in the convergence of hotel and vacation rentals and the market's receptiveness to their revenue-generating platform has prompted NAVIS to broaden its team. Company CEO Kyle Buehner explains, "These are all key appointments as we look to accelerate our growth, roll out new initiatives and streamline existing ones. Jeff Schuett is not only well-versed in technology infrastructure and informational systems - he has sharp insight into the rapidly changing environment of IT architectures and data management. He will play a crucial role in helping us execute on our strategy to be the primary revenue-generating solution for hospitality teams worldwide. Jeff Robertson and Brise Carpenter both have stellar records of accomplishment at NAVIS, and equally important is their passion for what we do. Their promotions reflect our dedication to high-performing team members and our philosophy of unleashing the potential of the people we serve."Jeff SchuettIn his new role, Jeff will serve as the senior technology leader at NAVIS and provide the strategic management and vision for the company's software development, engineering and IT at NAVIS. Throughout his career, Jeff has been at the forefront of emerging trends and developing innovative technologies."NAVIS has a strong reputation as an experienced provider of technology-driven solutions that deliver outstanding results for its clients," said Schuett. "I'm excited to work with such a passionate team, contribute to the company's next-generation technology capabilities, and strengthen NAVIS' foothold as a visionary leader in hospitality."With over 20 years' of experience in managing software engineering, technology strategy, and infrastructure groups, Jeff's success has spanned the globe with companies and partners in North America, South America, EMEA, India, and Asia-Pacific. Jeff has technology degrees from Washington State University and an MBA from St. Mary's College of California. Click here to learn more about Jeff and connect with him on LinkedIn.Jeff Robertson As the new VP of Marketing, Jeff will help craft company strategy, advocate marketplace needs, and accelerate revenue growth. He'll spearhead the company's brand strategy, demand generation, channel marketing, sales enablement, creative design, and client marketing efforts. Jeff has over two decades of marketing experience in emerging technologies, consumer products, and B2B SaaS, most recently as director of marketing at NAVIS.''I'm incredibly proud to be part of the NAVIS family and to lead our outstanding marketing and communications group," said Robertson. "NAVIS helps our clients achieve such great things, and I'm thrilled to be trusted with telling our great story and getting others excited about what we do."Jeff holds a BS in Management from Bentley University, an MBA in Marketing from Indiana University's Kelley School of Business, and is Pragmatic Marketing Certified. Click here to learn more about Jeff and connect with him on LinkedIn.Brise CarpenterSince joining in 2011, Brise has made quite an impression at NAVIS. The love that the company's clients express is due in significant part to Brise and his crew. In his expanded role, Brise will head up the newly formed Client Success organization which consists of the company's highly respected Client Advocate, NAVIS University and Technical Support teams."It's an amazing time to be at NAVIS; I am excited to bring new ideas to life that help build on our foundation of client success," said Brise. "Our focus will continue to be on fulfilling the needs of our clients and delivering game-changing results to the market."Brise holds a BA in Business Management and Organizational Leadership from George Fox University and an MBA from Concordia University. Click here to learn more about Brise and connect with him on LinkedIn.
Cayman Islands Newest Addition, the Kimpton Seafire Resort & Spa, Manages Uniform Inventory with InvoTech Systems
InvoTech 22 August 2017
InvoTech Systems Inc. announces the recent implementation of its Uniform System at the Kimpton Seafire Resort & Spa, located on the Cayman Islands, west of the Caribbean Sea. InvoTech Systems is the leading provider of advanced Linen Management, Laundry and Uniform Systems that increase profitability for hotels, resorts, casino operators, sports arenas, convention centers and theme parks. The InvoTech System installed at the Kimpton Seafire Resort & Spa manages the uniform inventory for over 400 employees. Click here for more information on InvoTech's Linen, Laundry and Uniform Systems.The InvoTech Uniform System provides accurate and real-time inventory information of all staff uniforms to monitor and maintain uniform assignments to employees and ongoing purchases efficiently. The InvoTech System is used to assign each uniform item to specific employees and track the daily uniform requirements for all divisions and departments. The System provides functionality to manage all aspects of Uniform Department operations, and has extensive reporting capabilities."The InvoTech Uniform System was part of our plan prior to the hotel opening to ensure that all of our new uniforms are properly managed and tracked from the beginning. The system was extremely beneficial for the hotel grand opening and we are already recognizing the ongoing benefits, which will lead to cost savings and increased profitability for our resort.", said Eduardo Del Risco, Resort ManagerThe InvoTech Uniform System is a paperless "green" system. The System includes an electronic signature capture terminal that records employee signatures when uniforms are assigned, which eliminates the need to print reports to obtain signatures. In addition, all system reports can be viewed on the screen or generated to PDF files to be easily viewed or shared, which also facilitates a paperless "green" system."InvoTech has extensive experience implementing our systems for hotel grand openings. We have expertise in the processes for establishing organized and efficient Uniform Department operations for hotel grand openings and ongoing. Our Installation and Training Team are courteous and professional, and they ensure that all of the uniforms are properly accounted for and assigned to employees.", said Oswald Lares, InvoTech Director of SalesInvoTech's clients include Madison Square Garden, Universal Studios Hollywood and Florida, MGM Resorts International, Ritz Carlton, Hyatt Hotels, Marriott, Hilton Hotels, Loews Hotels, Mandarin Oriental, and the Empire State Building. International clients include LEGOLAND Dubai and Japan, Venetian Macau; MGM Macau; MGM Cotai; Park Hyatt Sydney, Australia; Perth Arena, Australia; Four Seasons Hotel Seoul, Korea; Resorts World Sentosa, Singapore; Systematic Laundry, Singapore; Genting Malaysia; and Palace Resorts and Laundry, Mexico.About Kimpton Seafire Resort & SpaLocated on the 7-mile beach stretch of the largest island of the Cayman Islands, the seafire resort is the first-ever boutique resort with beautiful ocean views on what is named "Best Beach in the World" by U.S. News & World Report. Stocked with four dining locations, spas, pools and gardens, Forbes named the Kimpton Seafire Resort & Spa one of the "20 Most Anticipated Hotels," in 2016, and Travel+Leisure named it "Best New Hotels in the World," 2017. For more information visit www.KimptonHotels.com.