Hospitality Industry Technology Exposition & Conference
Metro Toronto Convention Centre
Toronto, ON, Canada
Hospitality Industry Technology Exposition & Conference
November 14–15, 2017
Vertical Booking USA 20 June 2017
The Vertical Booking Enhanced Tool Kit includes a host of features developed to engage the guest during the booking process. The Recovery Strategy prompts guests who are about to abandon the reservation process with a fully customizable pop-up message to reel them back in. With Secret/Locked Deals, guests can enter their email address to unlock special offers, which grows the hotel's email list and makes the guest feel special. The Alternative Offers tool suggests special promotions for additional nights or services, which translates into higher revenue per stay.The OTA Rate Comparison Pop-up builds guest confidence by displaying OTA rates and can automatically match the lowest rate while remaining in parity. The fully customizable Persuasive Messaging increases conversion by encouraging the guest to proceed with the booking.Finally, the Competitor Rate Checker allows hotels to check their prices against those of the competition in just a few clicks."Our focus is on enabling hoteliers to stand apart in this increasingly competitive hospitality market," said Mark Lewis-Brown, President/CEO of VBUSA. "These tools allow the hotel to make more informed decisions while optimizing the guest experience and maximizing revenue."Vertical Booking will be exhibiting at the HITEC Hospitality Conference in Toronto, ON, Canada, from June 26-29, 2017. Stop by booth 634 to learn how Vertical Booking can help you optimize distribution at your property.
Evention LLC 20 June 2017
Do I still need a general cashier? How can my property leverage the time savings and other operational efficiencies? How do I calculate the ROI? In this white paper, Evention LLC shares the top 10 questions that hotel and retail professionals ask about Cash Operations Management.
New Luxury Hotel, Waldorf Astoria Beverly Hills, Implements the InvoTech RFID Uniform System for the Most Efficient Uniform Department Operations
InvoTech 20 June 2017
LOS ANGELES, CA -- InvoTech Systems Inc. announced the recent implementation of its Uniform System at the new Waldorf Astoria Beverly Hills that opened June 1. InvoTech Systems is the leading provider of advanced Linen Management, Laundry and Uniform Systems that integrate the latest RFID technology to increase profitability for hotels, resorts, casino operators, sports arenas, convention centers and theme parks. The InvoTech System installed at Waldorf Astoria Beverly Hills manages the uniform inventory for 400 employees, and joins InvoTech System's extensive client portfolio of Hotels & Resorts worldwide. Click here for more information on InvoTech's Linen, Laundry and Uniform Systems.InvoTech's Uniform System establishes a perpetual uniform inventory and has extensive reporting capabilities to determine and forecast appropriate uniform purchases. The system provides significant cost saving benefits by cutting labor costs, eliminating losses, reducing purchases, and lowering laundry expenses. The uniform cleaning costs are entered into the InvoTech System and reports are provided to audit laundry expenses."The InvoTech system is reliable, easy to use, and establishes an organized system for managing the uniforms. The system maintains our employee uniform assignments and tracks uniforms to and from the laundry giving us complete control and accountability of our inventory," said Jeroen Werdmolder, Hotel Manager at Waldorf Astoria Beverly Hills.The RFID technology allows for multiple uniforms to be processed simultaneously and automatically, and the recordkeeping is also automated. The system integrates with automated uniform conveyors to distribute the uniforms to employees, and to automatically record which uniforms are taken by employees.The system includes an electronic signature capture terminal that records each employee's signature when uniforms are assigned. This increases accountability for the uniform department and facilitates a paperless "green" system."By installing the InvoTech Uniform System prior to the hotel grand opening, the Waldorf Astoria Beverly Hills can ensure that its uniform assets and PAR levels are properly assigned to each employee and the entire uniform inventory is tracked from day one" said Oswald Lares, Director of Sales at InvoTech Systems, Inc.About Waldorf Astoria Beverly HillsLocated adjacent to The Beverly Hilton on the corner of Wilshire and Santa Monica boulevards in Beverly Hills, the 12-story hotel is the Waldorf Astoria Hotels & Resorts' first new build on the West Coast, joining the legendary Waldorf Astoria portfolio of 24 hotels and resorts. This luxury 170-room hotel is a 12-minute walk from posh Rodeo Drive and 6 miles from the Hollywood Walk of Fame. Amenities include the signature restaurant, Jean-Georges Beverly Hills, along with al fresco dining option, The Rooftop by JG, offering 360-degree views. The hotel also houses the only La Prairie Spa in Los Angeles. To find out more visit https://www.waldorfastoriabeverlyhills.com/.
Honeywell Helps Florida's Seagate Hotel & Spa Reduce Energy Use Nearly 20 Percent, Achieve LEED Certification
Honeywell 20 June 2017
Delray, Florida - The Seagate Hotel & Spa in Delray, Florida, is a perfect example of how advanced hotel environmental technology ensures guests stay comfortable while the hotel uses less energy. Seagate's owners created the upscale spa property to be as environmentally sensitive as it is luxurious. Honeywell's (NYSE: HON) expertise helped the Seagate achieve LEED certification (Leadership in Energy and Environmental Design), a U.S. Green Building Council designation that rates buildings for their design, construction, operation and maintenance and reward the building owners for their environmental responsibility.Seagate installed Honeywell's INNCOM guestroom Energy Management System solutions (EMS) prior to the property opening to the public in October 2009. "We wanted to create an environmentally responsible business that balanced energy reduction with guest comfort," said Garrett Graue with Seagate's development company. "Since we installed Honeywell's system we have verified our energy use is approximately 20 percent less than similar properties in our area. The system optimizes electricity use by intelligently managing the total guest room environment.""Honeywell's INNCOM energy management processes are transparent to our guests, and our utility savings are phenomenal," said William Sander, Seagate general manager. "Guests set their room temperature the way they prefer and the system maintains their comfort level. When a guest leaves his or her room each day, the INNCOM system lowers the temperature to conserve energy. When the guest returns, the INNCOM door sensor detects their entry and the Smart Digital Thermostat reinstates the guest's temperature setting."Seagate's energy management implementation is networked with the property's front office system to reduce unnecessary energy use, especially when hotel occupancy rates are low. When a guest checks in to the hotel, the system changes that guest's room to 'rented/occupied' status and cools the room for a period of 10 minutes, ensuring the room is comfortable before the guest arrives.Honeywell's research shows that the vast majority of guests do not adjust the thermostat temperature during their stay if room temperature is set correctly when they first enter their room. If a balcony door is left open while the air conditioning is on in a Seagate guest room, the system stops the AC until the door is closed. Infrared guest room occupancy sensors also notify housekeepers via a hallway doorbell indicator when guests are in a room to eliminate avoidable disturbances."When I talk with hotel operators in our part of Florida I can see our electric bills are much lower than other properties," said Sander. "We are committed to guest comfort and Honeywell's INNCOM system delivers that while reducing our operating costs. The system even alerts our engineer if a guest room's temperature is not in line with Smart Digital Thermostat temperature setting. This small feature is huge for us. It enables our staff to correct a possible guest room environmental problem often before the guest is aware of it."In addition to the INNCOM Energy Management System, Seagate Hotel & Spa installed several other room automation controls including an INNtouch Door Bell System, lighting controls that enable remote control of room ambience, bedside controllers and an entry-door switch monitor. These controls add to the overall luxurious environment guests expect when they stay at the Seagate Hotel & Spa.All rooms and suites at The Seagate Hotel & Spa are equipped with luxuries like robes and slippers, iHome docking stations, a mini-bar, and Gilchrist & Soames bath products. Twice-daily housekeeping tidies rooms and leaves chocolates and a purple orchid at turndown. Guests choose between six different newspapers each morning. The Seagate has two fitness centers that include the Seagate Country Club, and offers three pools as well as steam and tranquillity rooms. Seagate's six dining outlets offer a variety of fare accompanied by an ocean view. The property's two Cadillac Escalades and the signature Seagate trolley stand ready to provide complimentary transportation between Seagate properties, or anywhere within a three-mile radius of the hotel. About Honeywell Home and Building TechnologiesHoneywell Building Solutions is a part of Honeywell Home and Building Technologies (HBT), a global business with more than 44,000 employees worldwide. HBT is a leader in the Internet of Things (IoT) and creates products, software and technologies found in more than 150 million homes and 10 million buildings worldwide. We help homeowners stay connected and in control of their comfort, security and energy use. Commercial building owners and occupants use our technologies to ensure their facilities are safe, energy efficient, sustainable and productive. Our advanced metering hardware and software solutions help electricity, gas and water providers supply customers and communities more efficiently. For more news and information on Honeywell Home and Building Technologies, please visit http://www.honeywell.com/newsroom. About HoneywellHoneywell (www.honeywell.com) is a Fortune 100 diversified technology and manufacturing leader, serving customers worldwide with aerospace products and services; control technologies for buildings, homes, and industry; turbochargers; and performance materials. For more news and information on Honeywell, please visit www.honeywell.com/newsroom.
FCS Computer Systems 19 June 2017
Singapore -- FCS Computer Systems (FCS), a leading provider of operations-enhancing technology solutions and services, has announced the launch of FCS Connect, an update to its leading hotel guest service management solution."With this new release we have focused on optimizing FCS Connect for the cloud, resulting in greater speed, efficiency and scalability in our cloud deployments," said Jason Ling, Vice President of Marketing and Digital at FCS. "This together with several other new features we have added ensure FCS Connect remains the leading solution for hoteliers to deliver the best guest experience possible."Cloud OptimisedWith FCS Connect being able to support cloud based installations - whether for one property or multiple properties, only minimal capital investment is needed thanks to there being no requirement for purchasing costly hardware. Besides the flexible deployment options available, a cloud ready FCS Connect provides access to the platform from virtually anywhere, ensuring that hoteliers can oversee and manage their guest request operations at all times. As an online-based solution, FCS Connect is also capable of receiving instant software updates that enhance the solution's ability to operate with the highest level of efficiency. The new version of FCS Connect is further equipped with more features that make guest request management even more powerful.Additional FCS Connect features:A translation function for service requests is now expanded to all content within the system including ad-hoc comments or remarks.Hotels can now take guest requests via SMS from guests directly. Guest only need to send an SMS message to the contact number provided during check-in for any service requests, FCS Connect will then create and assign jobs automatically.When integrated with supported PMS, hotels can make use of the mobile information available in the PMS and send SMS messages to guests for any updates or to ask for additional details on a request.FCS Connect now provides a media library, where requests, voice messages, files and images can be stored and quickly retrieved when necessary.Staff can scan QR codes with the mobile app to report their location and ensure requests are being completed in the right place.The mobile app also features the ability to send voice messages and images that can be associated with a particular job request.Always be there for your guests with FCS ConnectAble to always ensure that each request or task is completed promptly with total efficiency, FCS Connect is not only recognized for its ability to maximize guest satisfaction, but also for streamlining hotel operations in a way that preserves resources and minimizes costs. To learn more about how FCS Connect can enhance hotel services and guarantee that each guest enjoys their stay regardless of occupancy levels or time of year, please visit www.fcscs.com/e-connect/.Drop by and Say Hi at HITEC TorontoAs the industry's leading innovator of operations streamlining solutions, FCS Computer Systems is set to demonstrate its latest innovations during HITEC 2017, taking place June 27th-29th in Toronto. With demonstrations and further information available at booth #2215, those interested in scheduling an interview with an FCS representative during exhibition hours can contact Mark Howbrook firstname.lastname@example.org. Further details on FCS' full array of solutions are also available by visiting www.fcscs.com.
Angie Hospitality to Showcase Revolutionary Guest Room Technology During Entrepreneur 20X Competition
Angie Hospitality 19 June 2017
San Jose, CA -- Angie Hospitality, creator of Angie, a revolutionary voice-based hotel guest room technology solution, will be competing in the Entrepreneur 20X (E20X) competition, taking place during day one of HITEC Toronto on June 26 from 1 p.m. to 4 p.m. at the Metro Toronto Convention Centre. Angie Hospitality is one of 13 start-up contenders and will be pitching its innovative voice command solution with a four-minute presentation detailing Angie's key features, as well as her significant impact on guest communications and back-of-house operation protocol for the hospitality industry.The E20X competition features two eligible awards - the Judges' Award and the People's Startup Award. The Judges' Award is given to the start-up deemed most innovative and is chosen directly by the judging panel, with a trophy and grand prize of $5,000. The E20X People's Startup Award, also known as the crowd favorite, is chosen specifically by the conference attendees via the HITEC app."We are very pleased to have been selected to participate in HFTP's prestigious E20X competition at HITEC," said Ted Helvey, CEO of Angie Hospitality. "We designed Angie to solve multiple challenges that the hotel industry has struggled with for some time. Our solution presents an opportunity for hoteliers to advance their technological offerings to meet guest demands, while increasing operational and cost efficiencies -- and we are confident that the E20X judges and attendees will be excited about what Angie's groundbreaking innovation can contribute to the industry."Angie Hospitality officially announced its cloud-powered, interactive guest room assistant in April of this year. The enterprise-class solution is purpose-built specifically to meet the needs of the hospitality industry. Some of Angie's key solutions include acting as a secure in-room Wi-Fi access point, serving as a 24-hour guest room assistant, offering convenient room control over things like lights and temperature, replacing the telephone, supplying a high-fidelity Bluetooth speaker and providing guest and group promotions through her interactive touch-screen."The hospitality industry has a growing need for seamless and affordable integration between technology and guest service," adds Helvey. "With our team's decades of industry experience, we've seen this growing need firsthand, and spent a great deal of time talking with and learning from both guests and hoteliers about their wants and needs. Based on the information we received from these conversations, we ultimately created Angie as a unified solution to simplifying operational processes, while advancing guest experiences and convenience through technology."Angie is currently being implemented at multiple hotel properties in the U.S. and will be available for general distribution in North America and Europe in Q3 2017. For more information on Angie's full range of features or to schedule a time to visit the Angie Hospitality team during HITEC in the E20X Pavilion, please contact Dina Magdovitz at Dina@planapr.com. You may also visit www.angie.ai for more information.
Orbital Systems 19 June 2017
Backed by founder of Skype and former Tesla executive, water-saving startup Orbital Systems raises $19M and launches a new shower in their quest to abolish water wasteInitially inspired by a collaboration with NASA for space travel programs, Orbital Systems promises to curb water waste by up to 90% - saving consumers $1500/yearLaunched commercially only two years ago, the company has already helped saving over 2.5 million gallons of waterPreviously labelled the "Tesla of showers", water-saving startup Orbital Systems has raised $19M from a group of investors, including Skype founder Niklas Zennstrom (investing in private capacity), Stena Ventures, Karl-Johan Persson, Nils Idoff and the af Jochnick family in their latest push to abolish water waste. The news coincides with the launch of their new NASA-inspired shower, which promises consumers to slash their water waste by up to 90%. By using a built-in purification system, the shower reuses the same batch of water over and over again, saving the average four-person household some $1500 annually.Developers like Jim O'Connor, CEO of Trident Lakes (Tridentlakes.com), a luxury sustainable development in Texas commented "Orbital's technology is perfectly compatible with the mission of Trident Lakes to provide our customers water security and sustainability through innovative design because it reduces shower water waste by 90%. The Orbital System also offers a luxurious spa-like shower experience. The combination of security and luxury is what our customers expect from us at Trident Lakes."Inspired by the challenges faced by space-traveling astronauts, the technology used by Orbital Systems was initially developed during a collaboration between the founder and CEO, Mehrdad Mahdjoubi, and NASA. The company boasts having helped saving 2.5 million gallons of water since launching commercially in 2015 with the new shower, called OAS, using only two gallons of water per shower. By comparison, conventional showers waste up to two gallons of water per minute, turning a 10-minute shower into a monumental loss of some 20 gallons of water.Mehrdad Mahdjoubi, founder and CEO of Orbital Systems said: "There's little point in wasting 20 gallons of water during a single shower when, instead, you can use just two. We developed some great technology for the NASA projects, but what the past two years have shown us is that the technology works just as well here as it does in space. For our next growth phase we'll focus on getting Orbital showers into every home that wants to save money on both water and energy."The news comes only a few weeks after President Trump reversed course on Obama's climate and water policies, delivering a major setback for environmentalists, who labelled the move as "dangerous" and "embarrassing". At the same time, the world's water resources are facing rising pressure, with OECD estimating that a whopping 40% of the world's domestic water usage relates to showering."They're staggering numbers, and it seems insane that we've developed this tech for space travel without using the same efficiencies here on Earth", says Mahdjoubi.Apart from Mahdjoubi, Orbital Systems' board members include tech veterans Niklas Zennstrom, founder of Skype and Europe's largest VC firm Atomico, as well as Peter Carlson, a former executive at Tesla. The company has previously raised some $12M in funding, bringing the total raised amount to $31M.Orbital System's latest shower OAS is now available on https://www.orbital-systems.com, with prices starting at $3,000.
Leading Location-Based Social Intelligence Company Local Measure Hires Christian Oswald as VP of Channel Business Development
Local Measure 19 June 2017
Sydney -- Local Measure, the leading location-based social intelligence platform has hired Christian Oswald as Vice President Channel Business Development. Oswald will be based in Phoenix, and manage channel partnerships to expand the company's reach and services for its hospitality, sports, entertainment and retail customers around the world.Oswald's new role will deepen relationships with Local Measure's channel partners in the Americas and Europe, supporting its social intelligence platform which helps companies in hospitality and other verticals better understand their customers, provide heightened service, and better connect them with unique local experiences.Local Measure's CEO and Founder, Jonathan Barouch, said, "Local Measure's integrations with products like Cisco Spark and Meraki have been a game-changing solution for our clients. We are very excited to welcome Christian, as we further expand the relationship with our technology and channel partners.""Christian brings unmatched strength and experience in transformational thinking. As Local Measure continues to focus on its global routes to market, we require professionals who understand the value of real-time connectivity, and how to apply that for the expansion of our business. We look forward to his great success."Reporting to Peter Hughes, VP Strategic Alliances - Oswald will be tasked with managing Local Measure's growing channel partners in the Northern Hemisphere.Oswald joins Local Measure from his previous position at Cisco as Americas Customer Experience Lead, Digital Transformation Group. Oswald and his team helped to refine the broad potential of Experiential conversations in driving large projects spanning Healthcare, Retail, Hospitality, Sports & Entertainment and Financial Services customers. A team leader and innovator, Oswald has earned respect from his team, peers, partners and customers by driving holistic results which appeal to both IT and LOB decision makers.Oswald said, "This is an exciting time to join Local Measure. The intersection between social, mobile and customer experience is driving huge innovation and Local Measure is strategically positioned to help deliver deep customer engagement for businesses in hospitality, retail, entertainment and beyond."Headquartered in Australia, with offices in Singapore, Dubai, London, Miami and Los Angeles, Local Measure has proprietary technology that allows brands and businesses to deliver exceptional service to their customers, engage with them in real-time and build out rich customer profiles on their preferences.About Local MeasureLocal Measure is the leading customer intelligence platform in the tourism and hospitality sectors. Local Measure's clients include many of the world's largest tourism and hospitality brands. The company merges local content, social media and mobile technology, to provide customers with live access to operationalize customer data, rich content and analytics at a local level. For more information about Local Measure, visit our website and follow us on Instagram and Facebook.Read more about Local Measure's integration with Cisco Spark and Cisco Meraki.Contact:Michael Frenkel, MFC PR -Michael@mfcpr.com/201-317-705
Otrum 19 June 2017
Mr. Stein Surlien, CEO of Otrum, comments "Otrum is going from strength to strength, gaining momentum across all geographical areas and building stronger relationships with major hotel chains. Formalising the partnership agreement with Mikenopa will change the game for our largest customers such as Rezidor and Marriott, and the synergy of working together will open up for new possibilities in the market."Mr. Milan Hanus, Business Development Director at Mikenopa, states "Joining forces with Otrum enables Mikenopa to offer a one-stop-shop concept to hotels. At the same time as choosing Mikenopa's guest Internet solutions, the client can also choose to take Otrum IPTV and signage. Bringing IPTV and signage into our portfolio allows us to offer unrivalled service levels, all supported via our 24/7 HelpLine."Otrum Enterprise and Otrum Digital Signage are the products at the core of this agreement. Otrum Enterprise is the in-room segment leader in functionality, stability and ease of use, all of this over existing infrastructure such as coax, Ethernet and Wi-Fi. Otrum Digital Signage provides powerful communication throughout an entire property, with a superior wayfinding service, meeting overview screens and digital door signs.About OtrumOtrum is the market leading hosted solutions partner to the hospitality industry, with software operating across multiple platforms including TVs, signage and smart devices. Otrum operates with a network of strategic partners throughout Europe, the Middle East, Africa and Central Asia. For more information, visit www.otrum.com.About MikenopaMikenopa is an international company operating in the hospitality market in Europe, Russian Federation & CIS, Turkey and Asia Pacific territory. The company provides state-of-the-art IT & Guest Internet access solutions and related high quality services to hotels and business centres. For more information, visit www.mikenopa.com.
Tambourine 15 June 2017
As president and CEO of Newmarket, he led the firm to its eventual acquisition by Amadeus in 2014. Mr. Hiscox is currently CEO at UniGuest.As a Board member at Tambourine, he will utilize his sales and marketing expertise to help accelerate the firm's rapid growth. "I got to know the team at Tambourine during my time at Newmarket. They are a terrific group with some really innovative technology. I am looking forward to being a part of their Board of Advisors"Tambourine's unique managed service program (Symphony) has changed the game for hoteliers of all sizes, enabling them to counter OTA encroachment and outperform their compset. As a result, the firm has quickly attracted the attention of independent properties, hotel management and asset management firms seeking to improve bottom line profitability and decrease OTA-dependence."Jeff brings incredible experience and knowledge," said Dave Spector, partner at Tambourine. "We feel so fortunate to have him involved as we continue to ramp our growth." About TambourineTambourine drives direct revenue for hotels and resorts worldwide using advanced marketing technology. Symphony, the Firm's flagship product, helps hotels increase direct website traffic, create a comprehensive presence across all digital channels and decrease the overall cost of acquiring direct bookings. Symphony provides a complete set of fully managed tools and services including:Omni-channel traffic generation (search, PPC, email, social and meta-search)Custom-branded, responsive hotel website design and mobile sitesIntegrated booking engine and reservation recoveryCRS, GDS rate distribution and channel managementCross-channel ROI tracking dashboardThe firm is celebrating its 32nd year in business. For more information about Tambourine, visit www.Tambourine.com
KEYPR 15 June 2017
KEYPR(r), a technology company whose cloud-based platform connects the hospitality experience for guests, staff and management through mobile technology, announced today four major enhancements which will be unveiled at HITEC(r) Toronto. KEYPR Voice, Chat, Mobile Device Management (MDM) and Web Access open the KEYPR platform to an even broader audience and will be made available to all KEYPR customers at no additional cost.These enhancements further differentiate KEYPR as the most comprehensive hospitality technology platform connecting guests, staff and management. "Our goal is to continuously innovate to stay ahead of consumer technology in order to provide our existing affiliates and new customers with a platform that meets their guests' expectations," said Nizar Allibhoy, CEO. "Guests want the convenience and ease of consumer technology while on the road. Hotels and residential properties need to offer the right tools that are easy to deploy and simple for staff to use. We look forward to showcasing these new features at HITEC Toronto."New platform features that will be demonstrated at HITEC Toronto include:KEYPR Voice KEYPR Voice allows guests to use their voice to access all the services offered through the KEYPR platform. Guests can use the KEYPR app or in-room tablets to order, schedule and request services and amenities, activate room controls and more. Giving guests access to hotel services from the minute their reservation is active offers opportunities for hotels to increase revenue and deliver a more enjoyable and seamless guest experience.KEYPR Chat KEYPR Chat offers easy-to-use two-way chat functionality built right into the KEYPR platform. This new feature uses a combination of machine learning while also allowing direct staff interaction to provide guests an additional means of engagement both on and off premises. Staff can manage conversations through the KEYPR GEMS(r) dashboard while guests can simply use either SMS or their favorite chat client (WhatsApp, Facebook Messenger, etc.)Mobile Device Management (MDM)High staff turnover in addition to security and privacy challenges have made it difficult for hotels to deploy back of house mobile technology. The new KEYPR MDM feature gives hotels the ability to set up, manage and track a fleet of staff mobile devices from the KEYPR GEMS management dashboard. Staff can access GEMS via mobile to respond to guest requests in real-time, while management can gain more insight into service delivery times and maintain greater control over staff activites on-property.Guest Web AccessThrough Web Access, KEYPR affiliates can provide guests a personalized web portal, offering all the services and amenities available via the KEYPR platform. KEYPR's Web Access features a customizable & responsive mobile framework, enabling guest access without the need to download an app, while also fully integrating with each property's existing website.KEYPR is currently deployed across a portfolio of hotels, casinos and luxury residential properties. The company has brand deals with Denihan Hospitality, Proper Hospitality, LE Hotels and Greystone Hotels, among others. In June the KEYPR platform begins deployments in casinos starting with Odawa Casino Resort and Lac Vieux Desert, with more properties to follow in 2017.For more about the KEYPR platform, or to request a demonstration at HITEC Toronto, email email@example.com.
ALICE 15 June 2017
New York, NY -- Long Island's trendy The Montauk Beach House is using ALICE's guest messaging and staff technology, ALICE Guest and ALICE Staff, to improve their front desk staff coordination and guest service.Prior to ALICE, front desk staff at the seasonal property managed guest requests and coordinated their activities via email and walkie-talkie. The volume of email from guests and calls to the front desk would often strain a small front desk staff tasked with managing other staff departments, greeting guests, and fielding concierge requests. Last year, The MBH's management chose ALICE in order to upgrade their guest communications and help the front desk communicate with each other and with guests.In the heart of downtown Montauk, and just a few steps from the beach, The MBH draws a young, well-heeled clientele looking for a unique, laid-back summer experience. ALICE's guest engagement toolset, which includes a Beach House-branded app and guest text messaging (which doesn't require downloading the app), is a perfect fit for this tech-savvy crowd.Stella Garces, Director of Rooms at The MBH, has been delighted by the reception to these new guest communication channels from both guests and staff. For guests, in-app messaging and text messaging comes naturally. Common messages from guests include requests for more in-room amenities and towels, as well as inquiries about local events and recommended restaurants. The hotel's staff, meanwhile, love that they can now communicate with guests prior to arrival, and have created a library of messaging templates to send to guests prior to check-in and throughout their stay.Because The MBH's front desk staff doubles as concierge, pre-arrival communication with guests enables the busy staff to create customized itineraries for guests before they even arrive on property. Staff can use ALICE to email these itineraries directly to guests or print them out and hand them to guests at check-in, cutting down on extra visits to the front desk. Concierge specific tools within ALICE, like the Google-powered vendor database known as "Local," let front desk staff assemble online lists of favorite places that any staff member can access at any time to provide recommendations to guests.Staff at The MBH are also benefiting from ALICE's logbook functionality, which the team is using to manage their lost and found. Prior to ALICE, the front desk staff managed lost and found with both online and offline files, but still occasionally forgot to update them or submit all the necessary information. Now, with ALICE, it's easy for staff to take quick notes about the whereabouts of a guest belonging, attach a photo if necessary, and tie the information to a guest profile. This has resulted in a lot less stress when a guest calls the front desk to inquire about a lost item."Staff love how user-friendly ALICE is," says Ms. Garces. "ALICE gives us one centralized place for all guest messaging and guest request management, which has made our lives at the front desk a lot easier. Even text messaging, which is intended for guests, has made things better at the front desk, allowing us to provide personalized service quickly. It's evident how much our guests appreciate these new tools as well."
Phonesuite 15 June 2017
As hotel communication evolves, some communication providers have become creative with packaging solutions that may not be what they seem. The result--hoteliers are destined for PBX Regret. Armed with information provided in this whitepaper, there is no reason you should ever become a victim of PBX Regret.
Phonesuite 15 June 2017
Broomfield, CO -- Phonesuite, a leading provider of communications solutions for the hotel industry for more than 25 years, today announced that it will launch the Exceptional Service ACD Call Center Module at HITEC 2017, with onsite demos available throughout the show at Phonesuite booth #1319. This latest Phonesuite product offering integrates seamlessly with its existing Managed VOICE platform, offering real-time monitoring and analytics to help hotels reduce the costs associated with managing guest service requests, increase their staff response time, and subsequently elevate the guest experience.The Exceptional Service ACD Call Center Module was designed by Phonesuite as a cost-effective, web-based application that can be deployed in one hotel, or across an entire portfolio, by leveraging Phonesuite's Cloud-based platform. It enables front desk and service desk supervisors to more effectively manage personnel and guest interactions through real-time dashboard analytics, monitoring, and reporting and transparency of their agents and call activity in one or multiple queues per supervisor. Key features of the ACD Call Center Module include Listen, Whisper and Call Take-Over modes, along with management alarms for call duration, agent availability and wait time per queue.In regard to the new product launch, Phonesuite CEO Frank Melville stated, "This latest innovation from Phonesuite is significant in that this product was conceived earlier this year during our Game Changer Innovation Summit. We brought together top hospitality influencers to solicit their input in order to challenge us to take our hotel PBX to the next level. The ACD Call Center Module represents the first step in this process, with features that improve reporting and bring greater transparency of staff response time. We are excited to debut this product at HITEC and we'll continue to strive to create and deliver tools that the hospitality industry needs today and into the future to empower their staff and better serve their guests."
IDeaS 15 June 2017
MINNEAPOLIS -- AccorHotels Group and IDeaS Revenue Solutions have announced a partnership that will enable the AccorHotels Group's properties to rely on IDeaS' revenue optimization expertise. IDeaS, the leading provider of automated revenue management capabilities, is one of the most trusted hospitality technology solution providers in the world, working with more than 9,000 properties.With IDeaS, each AccorHotels property will be able to intelligently price rooms through the use of advanced SAS(r) analytics and the IDeaS suite of user-friendly, cloud-based technology.By integrating thousands of hotel and external market data points into its analytics engine, the IDeaS G3 Revenue Management System (RMS) platform automatically evaluates demand fluctuations and competitive changes to deploy optimal pricing and inventory control decisions. It also offers comprehensive interactive dashboards and reporting tools to help hotels achieve maximum profitability."Partnering with AccorHotels exemplifies IDeaS' robust capabilities and our ability to drive better revenue for budget hotels, luxury brands and everything in between," said Sanjay Nagalia, chief operating officer for IDeaS. "We are excited to show AccorHotels the impact our automated revenue management technology can have at each hotel and to the business as a whole."AccorHotels' 20 hotel brands will have the option to implement IDeaS' advanced revenue management solutions, which include IDeaS G3 RMS, IDeaS Function Space Revenue Management and other related solutions."IDeaS' range of affordable solutions and capabilities for all our hotels is what attracted us toward this partnership, and we are confident the resulting implementations will help our investors enjoy the highest possible returns on their investments," said Fabrice Otano, chief data officer for AccorHotels. "The SAS analytics behind IDeaS G3 RMS bring a superior dimension to the relationship, and we are eager to see how their proven analytics can optimize pricing and bottom-line revenue."Tweet this news: Hospitality news: @IDeaS_RevOpt now available for 4k+ AccorHotels properties to offer advanced #RevenueManagement http://ideas.com/about/news/About AccorHotels The AccorHotels Group is a global leader in travel and lifestyle and a pioneer in digital technology, offering unique experiences in more than 4,100 hotels, resorts and residences, and in more than 3,000 outstanding private residences worldwide. With its dual expertise as an investor and operator, through its HotelInvest and HotelServices divisions, AccorHotels operates in 95 countries. Its portfolio includes internationally renowned luxury brands such as Raffles, Sofitel Legend, SO Sofitel, Sofitel, Fairmont, onefinestay, MGallery by Sofitel, Pullman and Swissotel, the mid-range boutique hotel brands 25hours, Novotel, Mercure, Mama Shelter and Adagio, and very popular budget brands such as JO&JOE, ibis, ibis Styles or ibis budget, as well as the regional brands Grand Mercure, The Sebel and hotelF1. AccorHotels provides innovative services to travelers, throughout their entire journey, notably through the recent acquisition of John Paul, the leading concierge service worldwide.Boasting an unrivalled range of brands and a rich history dating back some five decades, AccorHotels has a global team of more than 240,000 committed women and men investing all their energy into making "Feel Welcome" resonate as the finest hotel promise. Guests have access to one of the world's most attractive hotel loyalty programs - Le Club AccorHotels.AccorHotels plays an active role in the local communities where it operates and is actively involved in promoting sustainable development and solidarity through PLANET 21, a comprehensive program bringing together employees, clients and partners in order to ensure sustainable growth.Accor SA shares are listed on the Euronext Paris stock exchange (ISIN: FR0000120404) and traded in the United States on the OTC market (Ticker: ACRFY).For further information or to make a reservation, please visit accorhotels.group or accorhotels.com or join and follow us on Twitter and Facebook.About IDeaS With more than 1 million rooms priced daily on its advanced systems, IDeaS Revenue Solutions leads the industry with the latest revenue management software solutions and advisory services. Powered by SAS(r) and with nearly three decades of experience, IDeaS proudly supports more than 9,000 clients in 106 countries and is relentless about providing hoteliers with insightful ways to manage the data behind hotel pricing.IDeaS empowers clients to build and maintain revenue management cultures - from single entities to world-renowned estates - by focusing on a simple promise: Driving Better Revenue.IDeaS has the knowledge, expertise and maturity to build upon proven revenue management principles with next-generation analytics for more user-friendly, insightful and profitable revenue opportunities - not just for rooms, but across the entire hotel enterprise. For more information, visit www.ideas.com.
ReloQuest Disruptive Aggregator Technology for Corporate Accommodations Wins 2 Awards at 2017 FEM Americas EMMAs
ReloQuest Inc. 15 June 2017
SUNRISE, Fla. -- ReloQuesttm wins the Most Innovative Use of Technology in Global Mobility-Bespoke award at the Forum for Expatriate Management (FEM) Americas EMMAs 2017. Additionally, ReloQuest Founder, Darin Karp, was awarded Global Mobility Rising Star--judged on demonstration of a significant impact, clearly showing exceptional abilities, destined to be among the industry "movers and shakers" for the future. The EMMA's were held in Denver, Colorado on May 4th, the event acknowledges companies and individuals that have made significant contributions to global relocation. On November 11th, 2016, ReloQuesttm was awarded Most Innovative Use of Technology in Global Mobility, Bespoke at The EMEA EMMAs held in London. ReloQuesttm also received the 2017 Best Use of Technology award from Serviced Apartments, this March in the UK.Claire Tennant-Scull, Head of Content at FEM said, "The FEM EMMAs really are the gold standard awards for the global mobility and international HR industry. They are the only truly global, yet region-specific awards with the greatest breadth of categories." Entries across 24 categories, for 2017 were submitted to an independent judging panel composed of industry experts. FEM stated that the competition for this award was fierce. Entries were judged against strict criteria. The judges commented on ReloQuest's entry: "This robust technology solution for corporate housing from ReloQuest is a winner in our eyes."ReloQuesttm has transformed the way temporary accommodations are sourced. Similar to the disruption that Airbnb brought to vacation rentals, and Expedia.com brought to the Travel Industry, ReloQuest has revolutionized Corporate Housing and Mobility Travel. Valuable qualitative and quantitative data empowers mobility managers with metrics facilitating informed decisions. ReloQuest benefits everyone involved from the corporation and the mobility professional, to the employee, and the supplier.About ReloQuest Inc. ReloQuest is the first unbiased software that brings a cohesive method to source temporary accommodations. A user-friendly technology, ReloQuest can search, manage inventory, provide critical analytics, and book temporary accommodations. Select and manage your global supply chain, analyze reservation data, create flexible workflows, and integrate with expense management software. ReloQuest's best in class, vetted Suppliers meet clients' needs.Designed and supported by industry professionals, comprehensive ReloQuesttm is a cloud-based, award-winning universal platform that can be seamlessly integrated in minutes. Large investments in customization or hardware are not required. With reported increases in efficiency to 80%, ReloQuest saves time and money, while reducing errors. The technology centralizes data so mobility professionals can access it anywhere, and it can be easily managed on a variety of mobile configurations. The ReloQuesttm data sharing technology provides a quick and simple evaluation of options, custom reports, an API data feed, and a host of other benefits.With ReloQuest clients and suppliers can connect with each other directly. Both sides love this feature, as it dispenses with middleman delays, saving time and money. The aggregator technology supplies: rapid implementation, ease of use, genuine transparency, real-time data, substantial cost reduction, and vetted global supplier representation. ReloQuest suppliers undergo multiple vetting's from global mobility leaders plus a certification process, giving platform users the assurance that ReloQuest's vetted suppliers are the industry's best. ReloQuesttm Founder, Darin Karp stated, "Our team is very proud of ReloQuest's success. The awards and recognition validate the industry impact ReloQuest has demonstrated. Our rapid growth inspires ReloQuest's continued innovation."Visit us at GBTA-booth 434.CONTACT: Jeana Giordano,firstname.lastname@example.org, 855-735-6778
Intelity 14 June 2017
Visit Intelity in Booth #722 at HITEC, June 27 to 29, at the Metro Toronto Convention CentreOrlando, Fla. -- To ensure that hotels are delivering a guest experience with zero friction, Intelity has developed proprietary technology that will manage mobile devices used by guests and staff via the property network. The new Intelity Mobile Device Manager will notify appropriate personnel if a mobile device - such as an in-room guest tablet or other handheld device used by staff - is online/offline, if the battery is low, or if the device has left the room or designated area. With the addition of the MDM, hotels now have a single platform that controls the many solutions offered by Intelity.Intelity, an innovator and leader in hospitality guest-service technology, will showcase its new Mobile Device Manager at the Hospitality Industry Technology Exposition & Conference (HITEC) in Booth #722, June 27 to 29, at the Metro Toronto Convention Centre."Traditionally, hoteliers pay a third-party to manage each mobile device supported by their network," said Intelity CEO and President David Adelson. "Rather than nickel-and-diming our customers, Intelity built this Mobile Device Manager to contain only the features our customers need for their environments. Rather than paying for bells and whistles they don't use, Intelity customers pay nothing at all. The cost of the MDM tool is absorbed into our current SAAS (Software as a Service) fees."Today, Intelity truly has a robust back-end solution to support the more than 40,000 front-end solutions deployed at hotels across the globe," Adelson said. "We invite all HITEC 2017 attendees to visit Booth #722 to see the depth of the Intelity portfolio and witness our company's commitment to customer service."For more information about Intelity's solutions for the hospitality industry, click here.
Jungceylon Phuket Shopping Mall Maximizes Maintenance Efficiency with e-Engineering by FCS Computer Systems
FCS Computer Systems 14 June 2017
Phuket, Thailand -- FCS Computer Systems (FCS), a leading provider of operations-enhancing technology solutions and services, has announced the implementation of FCS e-Engineering at the Jungceylon Phuket mall in Thailand. An internationally renowned shopping and leisure center, the facility now also holds the distinction of being the first mall to adopt FCS' industry leading automated maintenance-tracking technology. With the platform now in place, mall leadership has since reported a substantial improvement in managing and tracking the progress of engineering-related projects, as well as a reduction in any associated costs.Since its launch, FCS e-Engineering has been leveraged by multiple hotels and resorts around the world. With its implementation at the Jungceylon Phuket, the solution now also demonstrates its ability to enhance maintenance services, reduce operational costs and maximize customer satisfaction within an array of commercial environments. As a multilingual web-based application, e-Engineering provides mall management with the benefit of an easy-to-use dashboard that offers real time insight on all maintenance activities by time, date, equipment required and employees assigned. With its automatic job dispatch, monitoring and tracking abilities, e-Engineering also guarantees superior control over assignments and ensures that all tasks are completed in a timely manner. Work orders are sent electronically and, with its mobile-compatible component, e-Engineering allows maintenance teams to remotely receive and instantly update tasks, regardless of location."As an immense building that covers 200,000 square feet and that experiences high customer traffic on a regular basis, it was imperative for us to identify a method that could effectively and consistently cope with the high demands on our infrastructure," said Mr. Paul Rochel, General Manager at the Jungceylon Phuket. "In researching FCS e-Engineering's capabilities, we were pleased to discover a solution with a proven track record of providing superior maintenance management, regardless of a facility's size or specific circumstances. Since implementing the platform, we have not only amplified our ability to quickly make repairs, but have also been able to more effectively monitor third party work progress and ensure appropriate payment for services rendered."Facility managers at the Jungceylon Phuket also stress the value of e-Engineering's ability to schedule preventative maintenance on a routine basis. With this feature, facilities can ensure that equipment remains functional at all times and that costly repairs are minimized. Scheduled checkups can be implemented, based on location, priority and equipment codes, among other criteria. The solution further facilitates cost savings by measuring the amount of energy consumed by facility equipment and amenities, and provides comprehensive reports that allow users to set benchmarks for energy usage and expense.For more information on FCS and its full range of operations enhancing solutions, please visit www.fcscs.com.
hospitalityPulse, Inc. 14 June 2017
hospitalityPulsetm, a leading provider of next-generation technology solutions for the hotel industry, has announced plans to unveil FIREtm, the Feature Inventory Response Engine at HITEC(r), the world's largest hospitality technology show. During the conference, which takes place in Toronto from June 26-29, 2017, the hospitalityPulse team will showcase how its disruptive technology is transforming how guests shop for hotel rooms and enabling hotels to accurately sell by room features."Guest expectations are high - and our solutions help hotels to meet and exceed those expectations," explains CEO of hospitalityPulse Pierre Boettner. "Hotels are demanding better ways to differentiate themselves to drive tangible results, and our solutions like FIRE are designed to help operators continually evolve their capabilities to extract even greater value from their property assets and amenities to give guests what they want. HITEC offers the perfect platform to showcase the power of FIRE and our latest innovations to the hospitality community."FIRE enables picking the relevant room attributes and features guests want, and the booking path to be highly personalized to each individual guest. FIRE empowers hoteliers to permit only booking of rooms and room features that are truly available for the requested stay dates. By determining in real-time how to best assign all future bookings, the remaining inventory is what corresponds to the trueAvailabilitytm at the hotel. Because every feature can be priced according to value and demand, it naturally increases revenues while providing the simplest, fastest, and most intuitive booking experience.High lights of FIRE include :FIRE mirrors the shopping habits of people when they purchase items online (i.e. Amazon) and now enables hotels to sell combinations of room features, rather than choices of room categories.It eliminates the dilemma between more choices and better online conversion.Guests can shop for the experience they want--adding features to a shopping cart and getting more of exactly what they desire.The technology guarantees guests will receive the features and room they booked when they check in.Moreover, this technology eliminates the tedious daily work of manual room assignment and house balancing.Boettner elaborates, "The proper implementation of room allocation software in concert with a hotel's direct booking channel decreases operating costs and enables hoteliers to achieve a significantly higher fulfillment rate of room feature and bed type requests. That leads to higher guest satisfaction, having a significant impact on review scores, ADR, loyalty, and ancillary revenues. Our technology even recognizes guests who book direct vs. third-party channels like OTAs, and hoteliers may reward direct bookers with the best rooms, which ultimately leads to more direct bookings and less commission to third parties. Selling features is the future. Give your guests what they want."hospitalityPulse is a visionary company founded in 2013 by hospitality industry veterans and technologists with a passion for fixing the costly and troublesome issues plaguing hotels and their guests. Their flagship solution, roomPulse, is a revolutionary cloud solution engineered to ensure hoteliers assign rooms based on reservation requirements and room availabilities, resulting in more optimal upgrades being granted to the right guests.Hosted each year by Hospitality Financial and Technology Professionals (HFTP), HITEC is a well-known, global event with its North American show gathering over 6,000 attendees from around the world, and presenting the latest hospitality technology products and services from over 400 companies - this trade show is the most comprehensive showcase of hospitality technology. Conference attendees are invited to experience live demonstrations of hospitalityPulse's full spectrum of product innovations at the company's booth #208 in the exposition hall.To learn more visit hospitalitypulse.com.
Aptech 14 June 2017
PITTSBURGH - Aptech Computer Systems announced Glacier House Hotels completed conversion to the PVNG Enterprise Accounting hotel software system. Arizona-based Glacier House Hotels is a full service development and management company that currently operates six properties.PVNG is Aptech's next generation enterprise accounting hotel software solution that is deployed in the cloud.Aptech is the leading provider of hospitality enterprise accounting, budgeting and forecasting, and business intelligence hotel software systems. Click here for more on Aptech's products and services."Glacier House Hotels wanted to be one of the first hotel companies to convert from Aptech's Profitvue Accounting system to its new PVNG solution," said Ryan Kucker, Glacier House CFO."The conversion to PVNG was smooth and all our templates, chart of accounts, A/P vendors and historical information came over perfectly."PVNG is intuitive and easy to use. Our team only needed a few hours to learn the system."Kucker noted that PVNG is faster to navigate and convenient to use because it is web-based. "Aptech's team provided excellent training. We can do rollups for our hotels with consolidated reporting or individual property financials. I can go into the system and find what I need without having to use it every day. It is that simple to learn."PVNG is a totally new financial system with an easy to navigate architecture. The new system's robust functionality emerged from Aptech's legacy application, Profitvue, used by thousands of users.Cam Troutman, Aptech vice president, said,"We built PVNG from the ground up for the web based on Aptech's 45+ years of hotel accounting knowledge.""We used the most current technology platform incorporating AP, GL, Statistics, Financials, and a Bank Reconciliation, all with easy to use, familiar browser navigation." The PVNG system easily handles single or multi-property accounting, and is deployed as a hosted service, streamlining common daily accounting procedures and offering highly flexible reporting."Glacier House Hotels' core focus is the purchase, development and construction of hospitality projects," Kucker said."PVNG handles the enterprise accounting for our six properties very well with all standard reports including trend reporting and 'trailing 12.' We like the system." -Ryan Kucker, Glacier House CFO.Aptech Computer Systems is both an IBM and Prophix Business Partner offering Execuvue web-enabled Business Intelligence, Targetvue Budgeting and Forecasting, and PVNG Enterprise Accounting systems that are 100% hospitality specific.Aptech is the only company that provides a complete suite of financial management and analysis solutions for the hotel industry. About Glacier House Hotels Glacier House Hotels is headquartered in Scottsdale, Arizona. Our core focus is the purchase, development and construction of hospitality projects. Glacier consists of a team of entrepreneurial individuals who have been successful in all aspects of the hotel, retail and mixed use projects.The Glacier team has many decades of experience, knowledge and expertise in operating planning, development and construction of real estate, including years of experience with top tier hospitality brands such as Hilton, Marriott, IHG and Starwood. The Glacier principals played a major role with Tharaldson Hospitality, who built and operated more than 400 select service hotels since 1984 and sold 130 hotels to Goldman Sach's real estate arm, the Whitehall Real Estate Fund, in a transaction valued at $1.2 billion.Glacier expertise include development, construction, operations, sales and marketing, procurement, revenue management, risk management, finance and accounting, disposition, debt and equity, re-positioning, site selection and brand recommendations.About Aptech Computer Systems, Inc.Aptech Computer Systems, Inc., based in Pittsburgh, Pennsylvania, is the only provider of a fully integrated enterprise accounting, business intelligence and planning ecosystem to the hospitality industry. All of its clients are companies like yours, which own or manage hotels. Its solutions help customers at both the corporate and property levels understand their financial and operational data for faster goal achievement.The company is renowned for introducing business intelligence into the hotel industry, and offers a solid resource of hospitality professionals. Aptech is an IBM Software Value Plus partner and Premier Solution Provider.Incorporated in 1970, Aptech's state-of-the-art back office, true business intelligence and enterprise planning solutions are 100% hotel specific. Solutions include PVNG, Execuvue(r), Webvue(r) and Targetvue. Clients comprise over 3,500 properties - including large chains, multiple-property management companies and single-site hotels. Execuvue is registered to Aptech Computer Systems, Inc. All other trademarks are owned by their respective holders. For more information please visit www.aptech-inc.com.
IBC Hotels 14 June 2017
Phoenix -- IBC (InnDependent Boutique Collection) is introducing two membership packages for independent hotels that will enable them to choose how they wish to use the new IBC Marketplace online portal that centrally manages ALL property technologies. The Omni Package (designed for large properties, management companies and ownership/enterprise businesses) is customizable and provides all-inclusive CRS, PMS connectivity, digital marketing, loyalty, OTA connections, IBC One Revenue Management, GDS, Internet bookings, Rate Shopping, Retargeting services and more. The Optima Package (an entry-level offering for single property owners with one to 1,000 rooms) provides all the tools needed to drive bookings and loyalty using Meta and Cost-Per-Click (CPC) budget with ala carte functions, including website builder, reputation management, purchasing discounts and more, but without the additional bells and whistles available through Omni.Both programs include the full reporting, business intelligence, image library, ROI-driven meta bookings, full guest information, proprietary visual booking engine with global loyalty, activity/rental car and cancellation protection add-ons, national and international trade show/sales missions/corporate RFP channels, customizable email templates, packaging, multi-currency and multiple language and much more."By developing the Omni and Optima packages, IBC is revamping its services to better encompass the market's need for a complete solution," said Pamela Barnhill, president and COO of IBC. "Omni is the only bundled service of its kind. Most hoteliers need three different companies to cover what the Omni package solves: lower costs, increased revenue and access to their data in one easy-to-use platform. If Omni is too feature-rich, Optima is the ideal solution for hoteliers looking just to manage their marketing and distribution in one place; in fact, they can self-onboard in minutes here. Optima will enable single-property owners to keep their independence from the costly brands and reduce high expenses of digital marketing companies and preserve the unique character and identity of their property - as well as their name."The new IBC Marketplace is an at-a-glance repository of property information - whether it's a look at one hotel using Optima or several hotels flying varying brand flags across a large ownership or management company via Omni. With access to this type of business intelligence, independent hoteliers will have the data they need to drive bookings and RevPAR.To find out more about the new Omni and Optima packages available through the improved IBC Marketplace, visit www.ibchospitality.com. For media inquiries, please contact Barb Worcester for IBC at email@example.com.
Luxury five-star Rosewood Abu Dhabi delivers outstanding service with latest mobile app technology by Xn protel
Xn protel 14 June 2017
Rosewood Abu Dhabi is set to revolutionize the hotel guest experience with the launch of the Neorcha myHotel mobile app. Giving guests direct access to a range of hotel services throughout the guest journey, from pre-arrival to post-stay.Global hospitality management software company Xn protel Systems and Neorcha today announced that Rosewood has implemented the Neorcha mobile application in its brand-new Rosewood hotel in Abu Dhabi. The application creates guest loyalty and encourages direct bookings and upsells, before, during and after the guest's stay.Rosewood Abu Dhabi is the brand's first presence in the United Arab Emirates. Defining new standards, this five-star hotel offers locals and tourist a distinct and personalized luxury lifestyle experience in the heart of the city. Rosewood Abu Dhabi features 154 spacious guestrooms and 35 luxurious suites offering dramatic views of the Arabian Gulf and the Abu Dhabi skyline.With a warm and sophisticated residential style, this 34-story tower offers a unique interpretation of Middle East architectural elements with comfortable furnishings and warm color palettes representative of the region's rich history.As strategic partners, Xn protel Systems and Neorcha help hotels deliver exceptional guest experiences. The Neorcha myHotel mobile app (iOS, Android, BlackBerry) is a fully native application that provides additional functionality for in-room hotel technology, which can be used on a guest's own mobile device, or on provided in-room devices. It integrates with the property's hospitality systems and, with connection to the PMS, provides a wider range of functionality to the guest's mobile device.Ravi Veerasawmy, CHTP | Director of Information Technology, Rosewood Abu Dhabi said: "We sought out the latest technologies for Rosewood Abu Dhabi so that we can provide our guests what they need, where and when they want it. Exceptional guest experience is paramount for us.Ravi continues, "We are looking forward to working with Xn protel and Neorcha as they provide the right technology, knowledge and support for our business."Emmanuel Clave, VP Gulf Countries and India, Xn protel Systems comments: "We are delighted to have been selected by the luxurious Rosewood Abu Dhabi for our product myHotel by Neorcha. The myHotel app is providing the latest in technology integration to all their guests, using an in-room device or their own personal device; whether Android or iOS."Roger El Khoury, Managing Director of Neorcha commented: "We are delighted to introduce the Neorcha myHotel mobile app to the discerning guests of the Rosewood Abu Dhabi and to provide them with a range of hotel services at the touch of a button. Through our strategic partnership with Xn protel Systems we look forward to introducing many more hotels to our technology which is designed to enhance the guest experience and improve guest loyalty."About Rosewood Abu DhabiOffering 5 authentic dining restaurants with cuisines from around the world and 5 lounges guests can enjoy an exclusive dining journey. The property also encompasses Sense, A Rosewood Spa with 9 treatment rooms including two traditional Hammams', a state of the art Fitness center open 24 hours a day and for the little ones Rose Buds. Stunning views of the Abu Dhabi waterfront await you at the hotel complex which provides a sophisticated environment for both business and leisure. As with every hotel in the collection, Rosewood Abu Dhabi encompasses Rosewood's A Sense of Place(r) philosophy by reflecting the culture, history and geography of its location.About NEORCHAEnabling hotels of any size to deliver best-in-class customer service, delivered through unique mobile platforms, NEORCHA's mobile solutions seamlessly integrate with hotel CRM, PMS, CRS, and POS systems, and can be fully customized to unique hotel brand standards and guidelines.NEORCHA's leading technology solutions for the hospitality sector include the myHotel App - enabling hotels to maximize their guests' experience by providing access to a range of services including pre-arrival arrangements, concierge services, destination information and express check-out. myCheck-in, is a mobile solution that provides a stress-free, fast and efficient check-in experience, and myDining App, is a restaurant iPad solution that features menus, promotions and an online ordering facility.Inspired by the power of data, NEORCHA, which was established in 2012, combines its mobile and hotel sector expertise with a commitment to understanding their customers' needs.NEORCHA works with a range of hotels across the Middle East and Europe including Rotana Hotels group, Millennium Hotels MEA, One to One hotels and Rocco Forte Hotels, as well as with a number of restaurants including The Cellar in Qatar, Rodeo Grill in Abu Dhabi and Benihana in Dubai.
Novility 13 June 2017
Amsterdam, Netherlands -- Novility, a pioneering hospitality training provider, is excited to announce the successful implementation of its solutions at The Meritage Resort and Spa, which marks the start of attractive growth opportunities in the North American region for its products.Nestled in the stunning vineyards of Napa Valley, The Meritage Resort and Spa currently has 322 guestrooms and suites with an additional 145 guestrooms opening in 2018. The resort's desire to address the growing training needs of their existing and new team members is pronounced. As a member of the Meritage Collection, a lifestyle and luxury brand, delivering consistently high standards of quality to their guests is of utmost importance.Novility's solution will allow the team at The Meritage to learn best practices in an intuitive and engaging way, with a core focus on ergonomics training. It is vital to help prevent repetitive strain injuries that are known to be highly prominent in the hospitality industry. Managers have access to a dedicated management and analytics portal where they can easily create courses, monitor training progress and benchmark performance through insightful dashboards.This collaboration has personalization at its heart and aims to facilitate team member onboarding, enhance productivity in a safe manner and heighten performance by training beyond traditional borders.Yana Makhanov, executive housekeeper for The Meritage Resort, happily expresses, "In our short time using Novility we have had a very positive response from our team members as they have been actively engaged in using the system for ergonomics. Novility's individualized feedback has accurately guided them during their stretching exercises."As of 8 May 2017, 98 of the resort's housekeeping team members have been enrolled and are training in their native language, among which include English, Spanish and Russian.Makhanov adds: "I have been greatly pleased and impressed with the quality of talent at Novility, as well as their responsiveness and excellent follow-up."During the implementation, Novility's team experienced the real passion that The Meritage team has in empowering their team members and providing them with the best possible tools to facilitate their daily operations. They strongly value delivering a superior guest experience, which begins at the heart of the house with fostering a happy and healthy environment for their team members.Founder and C.E.O. of Novility, Roderick ten Wolde shares, "Novility is ideally suited for a luxurious resort like The Meritage, as we can tailor our training solution to their resort procedures. This is where learning innovation meets productivity. We look forward to a continued fruitful collaboration with The Meritage Resort and Spa, ensuring our products and services align to their current and future needs."About The Meritage Resort and SpaAcres of sun-soaked hillside vineyards. Beautiful accommodations paired with luxurious amenities. Award-winning cuisine celebrating the finest of Napa Valley's bounty. Indulgent spa treatments in the serenity of an underground Estate Cave. The Meritage Resort and Spa perfectly blends world-class luxury with exceptional hospitality to bring you the ultimate Napa Valley resort experience. We Are Napa. MeritageResort.comAbout NovilityA hospitality training & tech pioneer with a team of ambitious hospitality specialists, entrepreneurs, developers, designers, IT experts and ergonomists from around the globe. With a shared passion to reinvent training in hospitality, Novility designs and develops advanced solutions that improve operational productivity and human capital. Join the revolution with Novility to transform the next generation of hospitality growth. For more information call +31 (0)23 230 2050 or visit Novility.comNOVILITY NORTH AMERICA INC.Address: One Market Spear Tower, 36th Floor, San Francisco, California 94105, USAContact: Gianluca Franco, General Manager North America, Gianluca.firstname.lastname@example.orgNOVILITY B.V.Address: Leidsevaartweg 99-8, Heemstede 2106AS, The NetherlandsContact: Samantha Noll, Business Development Manager, Samantha.email@example.com
Kube Systems 13 June 2017
Visit Kube Systems in Booth #2435 and TeleAdapt in Booth #2451 at HITEC TorontoJericho, NY and Sparks, NV -- Kube Systems, a provider of mobile device charging solutions with Bluetooth streaming audio playback and time keeping, has recently been added to the TeleAdapt line of Hotel Audio and Power & Charging accessories for hotels. The Ritz-Carlton Tysons Corners is the first TeleAdapt customer to select the Kube Audio Clock for its recently redesigned 398 guestrooms and suites. The Kube Audio Clock complements the new design mix that blends the hotel's traditional foundation with transitional pieces, making rooms modern and fresh.Since 1992, TeleAdapt has been anticipating trends and providing solutions that meet the needs of hotel guests. The company's Internet, power, docking and multi-media products can be found in more than 4 million hotel rooms worldwide across all segments."With demand rising rapidly for more power outlets and mobile phone docking stations in guestrooms, we are continually adding the industry's best-of-breed audio and charging solutions to our product offering," said Neil Betterton, TeleAdapt's vice president of Global Product Development. "The Kube Audio Clock is a natural addition to our portfolio, as it provides hotel guests with easy access to mobile device charging and streaming audio at the nightstand. We're already off to a good start, with the Ritz-Carlton Tysons Corner becoming our first Kube Systems customer. The Kube Audio Clock is a nice addition to our portfolio."Charging Made EasyAvailable in black or white, the Kube Audio Clock features Bluetooth streaming, an intuitive alarm clock, and the ability to charge up to six mobile devices with an Apple(r) Lightning, Apple(r) 30-pin, and Micro-USB flip-out cable, two additional auto-sensing USB ports, and global standard Qi wireless charging is an option.Unlike other in-room alarm clocks with charging capabilities, the Kube Audio Clock features a mobile Room Programmer launched via an Android App. The tool offers a GUI touchscreen experience, making it easy for hotel staff to program. The Kube also features a Bluetooth (BT) Clear Cache Interval setting that specifies how long a mobile device will remain in memory. This way a previous guest cannot pair to the new guest's clock.Dave Weinstein, Kube Systems vice president, said he is thrilled that TeleAdapt is the company's newest reseller partner. He said TeleAdapt's 25 years' experience in the design, manufacture and supply of connectivity products, combined with its widespread installations in two- to seven-star hotels, will help Kube Systems' infiltrate new markets across the globe."Mobile devices are central to travelers' lives and keeping their personal devices charged is a must," Weinstein said. "TeleAdapt's market reach is enormous, and its reputation for providing guest-facing connectivity solutions is impeccable. We are thrilled that out of the gate TeleAdapt added a Ritz Carlton hotel to our growing list of satisfied customers, and we anticipate that they will significantly expand our market reach in the future."For details on Kube Systems products, visit www.kubesystems.com. For more information on TeleAdapt's connectivity products for the hospitality industry please visit www.teleadapt.com.About TeleAdapt Founded in 1992 by current CEO Gordon Brown, TeleAdapt has over 20 years' experience in the design, manufacture and supply of connectivity products to the hospitality industry. From initial focus towards supporting the business traveller struggling with dial-up modem connections, TeleAdapt has been at the vanguard of the introduction of high-speed Internet in hotels, providing in-room solutions to enhance guest connectivity. Today, TeleAdapt's Internet, power, docking and multi-media products can be found in over 4 million hotel rooms worldwide - from 2 to 7 star, from a small boutique to the largest hotels and the foremost hotel brands in the world.Global CoverageWith operations in the UK, USA, China, Hong Kong, Singapore, UAE and Korea, and with an extensive reseller network, TeleAdapt's hospitality division is equipped to serve both global hospitality brands and local chains. TeleAdapt holds approved supplier status and Brand Standards for a variety of its products for most multinational hotel groups including Accor, Fairmont, Four Seasons, Hilton, Hyatt, IHG, Jumeirah, MGM, Sands, Starwood, and Taj. TeleAdapt has strategic partnerships with major TV manufacturers and HSIA/VOD suppliers and was a founding member of HTNG.
MyCheck LLC 13 June 2017
MyCheck, the leading mobile payment platform provider to the hospitality industry, announces that it has been issued a second U.S. Patent No. 9,633,344 B2 related to the device, system and method of payment transacted through mobile payment applications. The patent covers MyCheck's point-of-sale integration system and using database information pulled from a restaurant POS to drive information, push offers, create clubs, and recommend favorite items to customers. The patented technology enables a restaurant or dining establishment to store and maintain customer data for future promotions that can be discounted on historical behavioral or preferences data. The patent also covers businesses wishing to establish a Consumer Club offering promotional incentives based on status level to members, and the need to force-close a check if the customer leaves without paying the bill."MyCheck continues to pioneer the digital landscape for restaurants and hotels," said Shlomit Kugler, MyCheck Global CEO. "Our patented technology is enabling business owners to leverage database information to push customized, relevant and highly targeted offers to their customers. Not only will this deliver a frictionless experience for the guest, but it is empowering the use of Big Data for the establishment."MyCheck enables a seamless pay-at-the-table experience via direct POS integration. Guests can view, split and pay their bill straight from their smartphone without waiting for the check or the credit card slip, or the server coming over with a tablet or terminal. They can even redeem rewards and custom offers which go straight into the POS and use any method of payment they want, including credit card, debit card, Paypal, Android Pay, Apple Pay, MasterPass, Visa checkout and more.U.S. Patent No. 9,633,344 B2 addresses the ability of MyCheck to push exclusive offers to restaurant customers. For example, MyCheck knows that Joe Smith likes to eat lunch downtown every Tuesday, and he orders a shrimp cocktail at every meal. Therefore, the system can push a Saturday Night Shrimp Lovers Dinner promo to Mr. Smith to incentivize him to visit the establishment on a weekend. The customer is receiving an offer that is relevant to his purchasing behavior and preferences which will drive loyalty. It also will drive new revenues for the business on the weekend.The rapid and efficient creation of a "Consumer Club" will also help establishments to drive loyalty and revenues. For example, a restaurateur may send a message to a customer's smartphone asking if he would like to join the restaurant's Club to receive special promotions. If the customer responds positively, the restaurant will begin sending coupons or promotion codes to the guest. The customer then becomes part of a Club database whereby personal information and transaction history can be tracked.The patent also addresses an owner's need to force-close a check. Once the four-digit code is created in the MyCheck app for each customer and presented to the server, it implies a contract between the customer and the establishment. If the guest leaves the restaurant without settling the tab (intentionally or unintentionally), MyCheck will automatically close the check and assign a tip."The patented method designed by MyCheck of pushing promotions and creating clubs is helping businesses better target, retain and reward their customers, while the ability to force-close customer tabs ensures that everyone gets paid and the establishment is protected," Kugler said. "The result for business owners is enhanced operations and higher revenues."For more information on MyCheck, visit www.mycheck.io.
ADB SA 13 June 2017
Nationally deployed with cable operators, vuTyme version 4.4 is ideal for hotels with fiber-to-premise video delivery; solution minimizes and/or eliminates on-premise equipment and in-room devicesAs part of the LG Electronics USA's Pro:Centric(r) Partner Program, ADB executes vuTyme on LG set-top devices and LG Pro:Centric SmartTVsVisit ADB in at HITEC June 26 to 29 in Booth #337 at the Metro Toronto Convention CentreIn two weeks, ADB will bring its popular interactive TV solution, vuTyme, to HITEC Toronto. Of special interest to hoteliers shopping for an in-room entertainment solution will be the combination of vuTyme with LG Electronics 5500 Set-Top Box (STB) and LG Electronics' Pro:Centric(r) SmartTVs in which the SmartTVs eliminate the need for the in-room STB altogether.vuTyme will be on display June 27 to 29 at HITEC in Booth #337 at the Metro Toronto Convention Centre. Join ADB Monday, June 26, at 6:30 p.m., as they sponsor the HITEC Opening Night Party at the Muzik Event Centre."As providers continue deploying fiber cabling to hotels as a means of delivering video direct to the property, they can now run vuTyme by ADB via the LG 5500 STB," said Chris Dinallo, ADB chief technology officer and general manager, Americas Business TV. "Even better, if each guestroom is equipped with a capable LG Pro:Centric SmartTV, our vuTyme solution will execute on the TV directly without the need for an STB."vuTyme with LG Electronics 5500 STB and LG Electronics' Pro:Centric(r) SmartTVs means lower costs for hoteliers due to existing content protection schemes and the systems' operating on all-IP networks and using less on-premises equipment. It also means more available bandwidth on the fiber network for high-speed data, voice, and future expansion. Together, ADB and LG Electronics are giving guests robust features and stunning picture quality on the industry's best TVs."vuTyme has always been agnostic in video ingress technologies, whether it's IP, QAM, over fiber, or over RF coax," Dinallo said. "Additionally, it's agnostic of the video transport within the premise supporting different wiring and protocols, such as Unicast, Multicast, Cat5/6, WiFi, QAM over Coax, and even IP over DOCSIS over Coax. Working on optimizing the fiber buildouts that are happening today are a natural extension of what ADB offers."Longevity + ExperienceFor 20+ years, ADB has been offering the best and most useful interactive TV features for its customers. As the provider of 100 million at-home television set-top boxes and broadband gateway systems around the world, ADB is intimately familiar with what guests have, what they use, how they use it, and what they want. This gives ADB the technical and behavioral experience that no other supplier has when designing, developing and deploying the next generation of iTV for hotels.vuTyme is an end-to-end, managed-services iTV solution delivers live TV, VOD, PPV, concierge, digital signage and targeted advertisements PLUS it offers exciting features such as Searchable Interactive Program Guide (IPG), Over-the-Top (OTT) services access like Screencasting from BYOD, direct-to-guest messaging through the TV, local attractions map with QR Code, Pause/Rewind/Fast-Forward LIVE TV, and much more.For more information on vuTyme with LG Electronics 5500 STB and LG Electronics' Pro:Centric(r) TVs, visit ADB in Booth #337 at HITEC.