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  • Next Event

    HITEC EUROPE 2019

    Hospitality Industry Technology Exposition & Conference

    April 10–11, 2019
    Palau de Congressos
    Palma, Mallorca - Spain

  • Upcoming Event

    HITEC MINNEAPOLIS

    Hospitality Industry Technology Exposition & Conference

    Minneapolis Convention Center

    June 17-20, 2019

Learn how Kevin Brown went from Guest Services Manager to Product Marketer at a $30B dollar hotel...

Hotel Tech Report ·7h
Working as a front desk agent at a hotel is insanely hard work. Hotel guests have extremely high expectations: they want to be checked in fast, they want amazing service, a 24/7 smile and they want to be upgraded to the best room for free. They want you to know everything about them but not too much that it’s creepy. They want friendly conversation but they don’t want you to talk too much. Check-in systems break down, reservations are lost, overbookings happen and so much more can go wrong that is completely out of your control.

What does the INTELITY merger mean for your hotel technology strategy?

Hotel Tech Report 15 February 2019
If you’re like most hotel owners and managers you’re probably being pitched by dozens of technology vendors each week. Some of these vendors are specialists that deliver a single service or functionality and others pitch a ‘bundled approach’ or ‘one-stop-shop’.

This is the tech every hospitality HR manager needs for success

Hotel Tech Report 15 February 2019
Relentless turnover challenges the sanity of even the most composed hotel manager. I would know: after owning two restaurants that employed 70 people at peak times, the constant battle against turnover triggers plenty of stressful memories. We tried offering health insurance and a living wage for BOH employees, but the economic realities of the low-margin restaurant business made this nearly impossible. Add in the appeal of jobs in less low wage industries, and hiring and retaining quality candidates with a passion for hospitality was always the top challenge.

U.S. Industrial Output Declines 0.6% in January

mycloud HOSPITALITY 15 February 2019
U.S. industrial production unexpectedly dipped 0.6% in January, with across-the-board weakness raising alarms that the economy has hit a “soft patch.” The decline in output, which appears to reflect rising protectionism and decelerating economic growth around the world, was the first since May 2018. Economists had expected a gain of 1%.

Choice Hotels Touts Its Tech Partnerships with Google and Amazon

mycloud HOSPITALITY 15 February 2019
Will voice-enabled booking for hotels actually take off? Guess we'll find out first with Choice Hotels' partnership with Google.

The IoT 2019: Many 'things' ahead, but here are four predictions

clickz.com 15 February 2019
Bain & Company forecasts that the market for the Internet of Things will grow to about $520 billion by 2021. Here are four predictions for the IoT in 2019.

Don't Miss This Year's Green Lodging Trends Report 2018

green lodging news | By Glenn Hasek 15 February 2019
Be sure not to miss one of the most highly anticipated survey reports of the year—the 106-page Green Lodging Trends Report 2018. Produced by Greenview, it is accessible for download through this link.

Optimistic for Centennial, Hilton Sees Revenue Spike in Q4

hotelbusiness.com·Requires Registration 15 February 2019
Hilton Worldwide Holdings Inc. has reported its fourth quarter and full year 2018 results. Earnings increased for the brand while the pipeline slowed a bit in Q4.

Direct Booking Summit: Meet the APAC team

Triptease Blog 15 February 2019
On February 27-28 our first Direct Booking Summit: Asia-Pacific will welcome hundreds of hoteliers from around the world to the Fullerton's Hotel in Singapore. Meet the Triptease APAC team, who will be at the event to help you get the most out of the two-day conference.

Q&A with Absolutdata CEO on AI-powered decision making

clickz.com 15 February 2019
Interview with Anil Kaul, CEO of Absolutdata, on their company, their technology, where they're headed, and how they're using AI to drive better decisions.

Event ROI Calculation: Top Five Questions

Cvent Hospitality Blog 15 February 2019
In our last post, we identified the costs and benefits involved in running an event. While some measures such as direct costs or direct revenue are pretty straightforward, other event ROI drivers such as opportunity costs, attributed revenue and knowledge exchange can be a bit more challenging to understand.

Net Revenues, Operating Income Up for MGM in Q4

hotelbusiness.com·Requires Registration 15 February 2019
MGM Resorts International has reported results for the quarter and year ended Dec. 31, 2018. On Jan. 1, 2018, the company adopted the new revenue recognition accounting standard (ASC 606). As such, certain previously reported 2017 numbers have been retrospectively adjusted under the new standard to assist with comparability to the prior period.
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Article by Margaret Ady

The Hotel Love Match

apaleo GmbH 15 February 2019
We say, "It's actually not so hard." One of the solutions to the tech problem is for hotels to re-evaluate the way they prioritize and integrate technology. Instead of beginning with a laundry list of possible technologies to implement (i.e., mobile check-in, voice-activated in-room tech, rate optimization and distribution technology, and so forth), start with the guest. Hotels know--or should know--who they are after. The ideal guest. And every ideal guest has a different set of needs and wants. How hotels prioritize hotel technology has everything to do with making a love match between the right technology and the right travelers. And the Guest Journey Game is here to help.How It WorksThere are six basic types of travelers. Among them, Cobi, Gen Z (young, hip, looking for a good time at a great price); The Family (has a lot to consider to keep everyone happy); and Paula & Ricky, The Couple (anniversaries and long weekends, here we come).Unless you're a Moxy, most hotels will find they have two or three different love interests out of the six. Choose the one that has the most synergy; the one your hotel can best cater to or finds to be the most profitable. (You can always do more than one Guest Journey, anyhow.)Since we're talking love interests, let's talk about Paula & Ricky. The Couple. It's their first anniversary, but they're still paying off the wedding. They're looking for a reasonably priced staycation but want the experience to be stellar so reviews matter. Hotels that play the game will walk through the experience through Paula & Ricky's eyes, identifying things like whether or not rates are optimized automatically with the most up-to-date rates on all the sites they would visit; if opportunities to add roses or champagne to the reservation have been presented; if the check-in process is clunky or smooth; and how easy it is to book activities once they're on-site. After all the choices have been made, the game, created and sponsored by apaleo, will send you a note about how well you did at reaching your target traveler along with a report about what Paula & Ricky really want in their stay.The Guest Journey Game Report offers confirmation of how well you're doing, a detailed look at the traveler profile and what they want in their stay, the core technology set-up that can deliver it, and the add-ons they need to drive the perfect guest journey. For instance, they're in the early 30s and cost-conscious. They DO want personal touches and a cozy hotel, and they DON'T want to wait in line or be bothered with screaming children. Hotels will learn how they book, how long their average stay is, and more. A section called "How to Run a Hotel They Love" details everything from revenue management tools to upselling needs to point of sale technologies that properties need to close the deal and keep Paula & Ricky coming back for more. Details on "The Additional Wow Factors" encourage hotels to think beyond the basics about things like ancillary activities, experiences, smart rooms, and more.Cobi, the youngest and tech-savviest of the bunch, wants more from the tech experience than Paula & Ricky. He's going to want flexible technology, judge the hotel on the seamlessness of the digital experience, and is more inclined to use the in-room tablets and chat features, like a digital concierge.Hotels may find they've got it in the bag with one traveler type but are missing key technologies with another valuable traveler. At the root of reaching all six travelers, however, is a solid cloud-based PMS with open APIs that allow technologies to be added with ease. The parts that most concern hotels--the architecture and the integrations--are solved for when the core system is competent for what a hotel needs in the 21st century.When asked what guest-facing technologies hotels will focus on in the coming year, two out of three hoteliers asked by HotelNewsNow said voice-enabled technology. The third focused on automation via mobile apps. And these may well be where these particular properties need to focus with their ideal guests. However, it only makes sense to look toward the guest first--follow their lead. For some, voice-enabled technology just doesn't matter. For others, like Cobi, it's everything. Knowing that hotels simply can't enable every tech solution, it makes sense to go after a foundation that will offer flexibility and build on exactly what will make your guests happy, and make your property more profitable.

Fifteen questions to zero in on the "room of the future"

By Xavier Etcheberrigaray
Technology is necessary and useful, says Xavier Etcheberrigaray, but it's not the only component to building the future. Here he describes fifteen perspectives he and his colleagues thought about when tasked with the job of imagining the room of the future.

How Prefab Bathrooms Can Save Time and Money

hotelbusiness.com·Requires Registration 15 February 2019
A growing number of hotels are using prefabricated bathrooms to speed up construction and offset a skilled labor shortage.

This Student-Led Startup Aims to Disrupt the Hotel Industry

hotelbusiness.com·Requires Registration 15 February 2019
Harsh Patel is the founder of InnTech, a platform designed to automate the check-in process for hotels. Much like others in the hospitality industry, he wears many hats—college student, startup inventor and budding businessman.

Air Canada Grew Business Cabin Revenues in Q4

Business Travel News (BTN) 15 February 2019
Air Canada's passenger revenue increased 11.3 percent year over year in the fourth quarter to 3.8 billion Canadian dollars, including a 12.5 percent increase in business cabin revenue.

Continuing Progress on Weighty Hospitality Issues

Lodging Magazine 15 February 2019
While chilly temperatures and snowy forecasts may not be leaving anytime soon, planning for the busy spring travel season is well underway. With more consumers than ever booking their hotels through mobile devices and apps, the American Hotel & Lodging Association (AHLA) continues to make consumer education and protection a priority.

Spotlight on: homeware hotels

Click by booking.com 15 February 2019
With 1.4 billion trips having taken place globally in 2018, it’s no wonder there’s a growing group of retailers eager to secure a slice of the tourism industry. Entering the hotel sector creates an opportunity for brands to branch out beyond their concept stores, reaching new audiences and showcasing their products in a unique way as a result.

Choosing Technology To Monitor and Manage a Hotel's Brand Image

Lodging Magazine 15 February 2019
A hotel’s brand is one of its greatest assets. It’s why many guests choose a property—they know the brand, know what to expect, and trust that the hotel will deliver on its brand promises. That brand image—the reason why guests choose one property over another—can cost upwards of $100 million for a marketing team to create. However, all it takes is one bad interaction or experience to destroy that brand image and prevent guests from coming back. And if they decide to share their bad experience online, that could influence other potential guests’ when they are choosing a lodging option. Marketing may create a brand image, but it’s a hotel’s guest-facing staff who maintain it.
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D-edge Hospitality Solutions: The Marriage Of Technology & Marketing

D-EDGE Hospitality Solutions 15 February 2019
Availpro, a leading & highly acknowledged hotel technology provider, and Fastbooking, an expert in digital marketing solutions, are joining forces to create a new brand and a new value proposition for the hospitality industry.With a portfolio of more than 20 solutions, a customer base of 11,000 hotels, and a large local presence in more than 100 countries in Europe and Asia Pacific, D-EDGE is the Europe's No1 Hotel Distribution Technology provider and the World's No3."D-EDGE is offering hotels one of the most exhaustive solutions portfolio on the market. We are convinced that technology and marketing should interact for successful hotel distribution. For hoteliers to remain competitive, it is crucial that they benefit from seamless solutions that cover the entire search and booking process." explains Pierre-Charles Grob, CE0 of D-EDGE and initiator of the Availpro Fastbooking merge. "By combining Availpro and Fastbooking expertise, we are able to offer complete end-to-end solutions to our customers and help them approach their distribution strategy in a comprehensive manner, while simplifying their lives."D-EDGE solutions are presented in 5 families: Central Reservation System( Booking Engine, Channel Manager, GDS, Central Inventory, Payment Automation), Data Intelligence (Price Recommendation, Price Monitoring, Online Reputation, Performance Analysis ), Connectivity Hub ( Connection to 500+ Third parties solutions: PMS, RMS, CRM, OTAs, etc.), Digital Media (Display Ads, Search and Metasearch Marketing) and Website Creation (Web design and development, Content Creation, Media production)."D-EDGE is a SaaS (Software as a Service) company. As a technology provider, we believe that innovation should simplify the user's life. As a B2B company, we believe that our first promise is to provide reliable products. This is why we invest heavily to make sure our customers and partners are improving their business efficiency through our solutions." D-EDGE is a global company with a strong local network. Prioritisation is given to human relationships, localisation, and proximity. The staff of 350 men and women serve their customers from more than 25 offices around the world. The support team speaks 20 languages and D-EDGE tools are developed in over 35 languages."We believe in business with humanity, fairness, and efficiency" adds Pierre-Charles Grob.The D-EDGE brand is now live and is replacing Availpro and Fastbooking.The name--to be pronounced in 2 syllables, D and EDGE--has been chosen to emphasise our focus on Distribution, Digital, Data . . . and on our cutting-edge technology.D-EDGE will be present at ITB in Hall 8.1 Booth 138.
Article by Max Starkov

The Mobile-First World Creates Tremendous Revenue Potential for Hoteliers

HEBS Digital 15 February 2019
The shift from desktop to mobile and tablet devices continued its steady pace in 2018. More than 58% of web visitors and more than 51% of page views were generated from mobile devices last year, compared to 38% of web visitors and 40% of page views only three years ago. In 2018, nearly 28% of bookings and 25% of room nights came from mobile devices, compared to 21% of bookings and 17% of room nights in 2015 (HEBS Digital client portfolio data).It's clear that we're already living in a mobile-first world. Mobile devices dominate the travel planning journey: up to half of all desktop bookings worldwide are preceded by a click on a mobile device, and 94% of leisure travelers use multiple devices (mobile, tablet, desktop) when planning and booking travel (Criteo).In hospitality, up to 30% of hotel bookings are done via mobile devices, a percentage dependent on whether the property is branded or independent, its location (rural or metro area), complexity of hotel product (golf resort vs. major city hotel), availability of a loyalty program, and composition of its customer segments (business vs. leisure, transient vs. group).The hospitality industry, by default, has lower mobile booking share compared to the overall projections for the travel industry due to the complexity of managed corporate travel and SMERF group segment procurement, such as mandated GDS bookings for managed corporate travel and the offline RFP process for group travel.The mobile-first world is here to stay:Across HEBS Digital's hotel client portfolio, consisting of hundreds of hotels and resorts of every size, we saw this shift occur in every data category. The most notable developments in 2018:Nearly 28% of bookings, 25% of room nights, and 24% of revenue came from mobile devices. If we include over-the-phone reservations originating from the hotel mobile website, more than 35% of bookings and 30% of revenue originated from the mobile channel.Nearly 58% of web visitors and 51% of page views were generated from mobile devices.Compared to 2015, mobile devices generated:Less than 21% of bookings, 17% of room nights, and 15% of revenue.Less than 38% of web visitors and 40% of page views.Or, compare to 2012 when mobile devices generated:Less than 9.5% of bookings, 8.6% of room nights, and 9% of revenue.Less than 17% of web visitors and 14% of page views.How Should Hoteliers Approach the Mobile-First World?As we continue to experience this shift to mobile and increased complexity in the travel planning process, hoteliers need to find ways to engage their best potential guests across multiple touch points and across all devices, especially mobile. Today's typical online travel consumer is exposed to more than 38,983 micro-moments in any 60-day timeframe. They also visit an average of 18 websites via multiple devices in eight sessions before making a hotel booking (Google Research). This journey results in some serious competition for the travel consumer's attention and has become increasingly dominated by mobile micro-moments and touch points.Here are the top two action steps for hoteliers to address the shift to mobile-first user behavior:#1. Invest in a responsive, mobile-first website.Hoteliers need to keep the property website, which is the foundation of their digital marketing and distribution strategy, up to the mobile-first standards demanded by today's travel consumer. With nearly 59% of website visitors now viewing on mobile devices, a fully responsive mobile-first website design is a must.If your property website is older than two years, it's due for a redesign. Websites older than two years are often lacking the latest best practices in technology, design, and UX, such as a mobile-first design, content merchandising, Google AMP (Accelerated Mobile Pages), schema, and technical SEO considerations. An outdated website leads to lower conversions.The website download speeds across various devices also inevitably affects conversion rates on the hotel website: fast download speeds drastically improve the user experience and increase the user's desire to purchase on the site. According to Google, 53% of visits are abandoned if a mobile site takes longer than three seconds to load. Mobile-first responsive websites with cloud hosting and CDN (Content Delivery Network) provide far better server response times and faster download speeds across geographies.A hotel's website must also be backed by a website technology platform that includes mobile-first functionality specific to the hoteliers' needs, such as:Automated schema markup on the hotel website. Schema markup helps search engines understand the content and intent of websites, especially dynamic content elements such as events and happenings pages, special offers, opening hours, and star ratings. These rich snippets make hotel webpages appear more prominently in SERPs, thus improving visibility of a hotel website's overall SEO performance. One of the important benefits is the Featured Snippets, which Google creates dynamically based on the content of your website and places on top of the search results.Google Accelerated Mobile Pages (AMP) pages which download fast on mobile and wearable devices and are featured as news and info "teasers" in the Google AMP teaser section in mobile SERPs. This works to increase hotel visibility and create another entry point to boost mobile visitors and bookings, as well as provide another opportunity to outshine the competition.Advanced merchandising technology platform for promoting special offers and packages, including last-minute deals for mobile users.Content personalization capabilities to target users with unique marketing messages and promotions, based on the device they are currently using (mobile vs. desktop), their demographic information, geo location, and loyalty member affiliation.Promotional banners with live rates providing real-time availability and rate information for both mobile users with shorter booking windows and desktop users with longer booking windows.Advanced content management functionality to create and manage custom page layouts designed to showcase a property in its best light.A highly-secure cloud hosting platform.The property website must incorporate the right balance of beauty and science. An excellent design combined with a state-of-the-art website content management system (CMS), supported by a strong merchandising strategy and engaging visual content and copy, all while providing an optimum user experience from top to bottom on all possible devices. This type of website will result in a boost in conversions and revenues from the direct online channel.#2. Engage the mobile-first travel consumer with multi-channel, multi-device marketing.Keeping travelers engaged and reaching them at various touchpoints throughout their journey requires integrating all marketing channels across all possible screens. Effective multi-channel marketing campaigns utilize the full spectrum of digital marketing (SEO, SEM, display, paid social, and email) to promote one cohesive message across channels and devices. This strategy is the most effective way to increase reach and boost revenues for a need period.Campaign Strategy Recommendations for 2019:Establish the overarching business need you are trying to meet with the campaign: drive weekend stays, increase RFPs for meetings and events, increase ADR, or drive last-minute occupancy needs due to a big group cancellation, for example.Use guest data, campaign insights, website analytics, and customer research to build a customer persona of your target audience.Based on this data, create one cohesive campaign message that will most effectively speak to these audiences across all touchpoints and devices.Map the path to purchase for your travel consumer and launch initiatives that will reach guests across devices and throughout all stages of the lifecycle, from the dreaming to planning and booking phases and beyond.Integrate powerful and engaging technology that assists in lead generation, relationship building, and driving direct bookings.Reserve 15-25% of your property's digital marketing budget for multichannel campaigns.To achieve mobile-readiness, hoteliers must invest adequately in a mobile-first website and digital marketing campaigns. Bying, and future guests, hotels can drive more direct bookings throughout the entire path to purchase, especially from the mobile channel.
Article by Fabian Bartnick

"Netflix" your Revenue Culture

LodgIQtm 15 February 2019
One thing I remember vividly is that every Friday night was family movie night at home. My parents received a weekly "TV program magazine" - every Thursday. Whilst it had some stories about god-knows-what, the main feature was the TV program. This might sound bizarre but even those magazines provided "upgrades" over time when pictures of the movies were included in the generally text heavy program.Here is the amazing thing - Friday night was something the family looked forward to. As we would receive the magazine on Thursday, we would have discussions around "what movie to watch". We had to decide as a family as we could only watch one movie at one channel. Back then there was six channels that were typically wrestling for the top spot - and the winner would get us "brickwalled" for about 90 mins.Crazy to think that a TV program could make you be at a place in a certain time. How was that possible? Well, you could argue that back in the day the most important job at Television was deciding what program to show at what time as it would capture the consumer and how to "present" a small extract to get you hooked. For us - it was a "date" with the TV, a Friday night thing, a time that was planned.Wondering about the parallel to Revenue Management? Here is what happens in most hotels:Daily - RM comes in, runs pick up report, prepares morning meeting numbers, prepares "the story to tell", comes back to do an hour of pricing. If unlucky, GM is already in asking you "what happened?" a question that at that point in time you are not able to answer.Weekly - Revenue meeting - dedicated time to bring everyone together to talk revenueThe above is not uncommon and gives the RM the same "power" as to what "movie to watch". The RM follows the "program" - come in, do pick up report, tell people about it - a morning ritual, a copy and paste exercise that rivals the holy grail. Information shared is solely at the mercy of the revenue manager.Weekly revenue meetings are nothing else than the Friday night movie night - however in this case, the RM decides the movie and dictates what to "watch when". There is only one program, one channel. The numbers are set in the same format every week and the importance of a "revenue meeting agenda" is highlighted in every training you go to - even if you have weekly variations of focus areas, more often that not you are running the same movie repeatedly.And then there is Netflix.My family and I went to Bali for a weekend trip. Arriving at the hotel the kids were tired after the trip - if you have a five and a three-year-old you know that tired, hungry kids coupled with unfamiliar environment is a highly explosive emotional environment to be in. We decided to switch on the TV as a reward for being amazing little travelers. However, try and explain to a five-year-old the concept of TV channels / programs in a world of on demand on device Netflix streaming that they are used to from home.We decided to give a phone to Rafa (5) and the iPad to Hayden (3) ...oh boy - my Netflix subscription did not cover enough devices which left Rafa empty handed (Hayden was just a bit faster on the Peppa Pig). Remember: Tired, Hungry, don't get what I want = tantrum.This situation taught me two important things:The way we deal with information has changed: it is now at the time we want it, at the device we want it, on demand - fast-forward, start again, continue where you left off: as often as you like.Paying $2 a month more for simultaneous device usage is 100% worth it. Ability to upgrade the plan within seconds and making use of it - priceless. In pricing, we would call that "Versioning"."Netflix" your Revenue Management CultureThe biggest barrier for the creation of a revenue culture is: Rigorous tasks and static meetings.If you are currently living in a revenue world where you are dominated by rigorous tasks and unproductive meetings - great agenda, loads of talk, little action (most people know that I never showed up to my own revenue meetings, and I was supposed to run them) - then it is time to change now.Imagine an environment where the full-on meeting is split intoTwo tips to get you started:On demand revenue meeting challenge: Get off your backside, grab any staff member and try and run a revenue meeting RIGHT NOW! Few possible outcomes: A) you can do it, B) you feel lost, C) you are not able to do it, D) staff member think you went "coocoo"Price in the moment: Spending two hours each morning to do your pricing is not going to help you. It slows you down. It is wasted time to do everything at once. Instead of tackling all at once - break it down into little chunks across the day (chances are your insights will skyrocket). Imagine it like a box set series. Whilst there are times where you binge-watch, more often than not you take each episode as it comes (and if you mix it up and watch multiple shows at same time - Good, continue!)Truth is we are lacking agility and speed of decision making. Whilst tasks and structure are important if you are in your infancy of revenue management - a true culture can only be bread across the organization if you bring it into the 21st century - mobile, mobility, on demand!
Article by Fabian Bartnick

2019 Predictions - Blockchain Will Not Be A Buzzword But Will Change Our Life (Part 5)

LodgIQtm 15 February 2019
No news doesn't mean nothing happened. On the contrary: a lot happened. See: DENT -- a great example of adoption with 6.0 million users -- allowing them to trade excess data, see PowerLedger, revolutionising the power grid to a peer-to-peer network and many many more.So what has gone wrong?Well first of all. We got a bit excited in 2017, didn't we? There was no reference price in 2017 and it kept on climbing, ICO's were unregulated and hence anyone could put anything "on the chain" regardless if it was good or bad. Truth is, most people wanted to get rich and had the widely discussed FOMO (Fear of missing out). At that time it wasn't really about Blockchain, it was about the crypto aspect of it and the believe that it would never stop and everyone will get their money back out of it....for many that proved wrong.Then we have the other side of the industry. The ones that get it, the ones that use it to make something better. and guess what -- those companies will tell you that not everything should be whacked on a chain (and yes, there is not "put it on the chain").So what's in store?Well for one, if you can believe some of the news out there -- the average salary for developing blockchain related tech is skyrocketing. Why?"Demand has grown as large companies have begun to work on projects that make use of the technology. Facebook, Amazon, IBM and Microsoft are among companies that have job listings at the moment for blockchain engineers."that means -- IF we see demand for it, why wouldn't it be adopted? and don't get me wrong. not adopted as in you buy blockchain, no, I mean tech running on blockchain (what's the internet protocol written on again?)An when we look at Travel we have really cool companies breaking into the space. Do you hear them shouting from the rooftop, calling it crazy ICO's or wanting to be the poster-child? No, but they have educated discussions around what they want to do and more importantly how it helps:Travelport, TUI, Webjet, etc: all are companies that are making inroads into blockchain tech for travel. I recently met with Monty Doshi, Director, Architecture APAC and discussed what's in store for the industry re blockchain and what Travelport is doing. Travelport predicts (and I agree 100%):In the short-term, most blockchain developments will happen in closed supplier groups on private and permissioned chains within the travel industry.In the mid- to long term we may see payments, inventory and order management disrupted by blockchain or distributed ledger technologies.Whole trip management on blockchain, air settlement and combining of air supplier journeys we see as a longer-term opportunity, anticipating further evolution within blockchain technology. The evolution of open standards around travel blockchains and the willingness of travel suppliers to offer or sell content on a distributed ledger will drive advancements in these areas.2019 in my books will drive the backend more than the "killer-app" that the mainstream is looking for. Companies will start adopting some form of blockchain into their techstack and will show savings and increased productivity with less risk to data breach and hacks. This can be in the form of reconciliations of payments, implementation of direct debits or charges and commission payments, customer record collection, etc. Whilst not 100% travel tech drive, it is touching the heart of every Financial Controller in the industry.Other companies will start the process of digitising real-world assets through shared ownerships (see TEND), others will change the future of funding. This will become interesting for the likes of Airbnb, ownership companies, REITs and of course management companies.

OTA & Travel Distribution Update: Expedia gets tough with United amidstticket-distribution costs battle; Trivago's recent changes may angeradvertisers; U.K. investigation forces changes at Expedia & Booking.com

mycloud HOSPITALITY 15 February 2019
Although several sources reported late Friday that Expedia and United have agreed to temporarily suspend their court battle, Expedia’s willingness to pursue claims against United in the midst of contract negotiations is nonetheless interesting and, perhaps even, telling.

UATP Rolls Out Virtual Cards with Conferma

Business Travel News (BTN) 15 February 2019
UATP has launched a virtual card issuance and delivery platform powered by Conferma Pay. Integrated directly at point of sale in all major global distribution systems, more than 100 booking tools and 500 travel management companies, the service is aimed at delivering more secure airline payments through UATP and superior reconciliation of booking and payment data, the companies said.

Crave Interactive and Quore partner to facilitate new digital hotel services

mycloud HOSPITALITY 15 February 2019
A developer of cloud-based digital guest service solutions for hotels, Crave Interactive, and housekeeping/engineering management software provider, Quore, have announced an integration partnership aimed at taking guest engagement and service request optimization to new heights. In addition to using Crave’s in-room tablets to view property information, order food and beverage, access entertainment, and control room electronics, guests can now make housekeeping and engineering requests via the digital devices.

Creating the paperless hotel

By Terence Ronson
Have you ever thought about how much paper is still in use - mostly needlessly - in your hotel? Terence Ronson has. For The Hotel Yearbook, he makes the rounds and tallies up all the forms, reports, work orders, requests, lists, folios, CVs, POs, menus, forecasts.... The results are not pretty - and certainly not sustainable.

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