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    Hospitality Industry Technology Exposition & Conference

    April 10–11, 2019
    Palau de Congressos
    Palma, Mallorca - Spain

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    Hospitality Industry Technology Exposition & Conference

    Minneapolis Convention Center

    June 17-20, 2019

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    November 12 - 13, 2019
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    Dubai, UAE


dormakaba Simplifies Upgrade Process for Magstripe Users Moving to RFID/Mobile Access Electronic Locks

dormakaba 4h
MONTREAL, QC, CANADA - dormakaba, provider of the Saflok and Ilco brands of electronic locks, announced a simplified migration path for its magstripe users to upgrade to its Saflok and Ilco mobile-enabled RFID electronic door locks and Ambiance Management Software. dormakaba is a total solution provider for the hospitality industry and one of the top three companies in the global market for access and security solutions."Innovation is at the heart of our company. Providing smart and secure access solutions based on the latest technologies is the foundation of our business," said Mike Lopes, dormakaba senior product manager, electronic locks (Lodging Systems). On March 13, 2019 dormakaba announced it will no longer offer its Saflok and Ilco magstripe products for new installations or renovation projects. dormakaba will continue to support installed magstripe locks until March 25, 2024. "Given the continuous evolution of hotel access to RFID technology, the retirement of our magstripe locks aligns with dormakaba's commitment to offer advanced solutions that deliver a reliable, modern hotel experience."dormakaba understands that security, control and accountability are essential for guest safety and efficient operations. "By replacing our magstripe locks, operators can take advantage of the many features and benefits of our reliable mobile-ready RFID technology," Lopes said. He noted RFID keycards are extremely reliable, cannot demagnetize and require lower maintenance than magstripe thanks to their sealed readers. dormakaba's RFID locks are mobile-ready and offer a proven path to mobile access implementation.dormakaba's line of RFID locks work with its new Ambiance Access Management Software. Ambiance is an ideal solution to manage dormakaba's family of advanced locking systems. The application puts operators in full control of property entry and egress areas by specifying time sensitive access permissions.dormakaba is a total solution provider for the hospitality industry. Its extensive product portfolio gives architects, developers and property managers creative and operational freedom with versatile technology design solutions. Its systems address the functional needs of any hotel type by controlling and monitoring access at every entry point. dormakaba's guest-centric solutions merge security with convenience to create a safer more welcoming environment that enhances the overall guest experience.About dormakaba dormakaba makes access in life smart and secure. As one of the top three companies in the industry, dormakaba is the trusted partner for products, solutions and services for access to buildings and rooms from a single source. With strong brands such as Dorma, Kaba and Best in its portfolio, the company and its numerous cooperation partners are represented in over 130 countries worldwide.dormakaba is listed at the SIX Swiss exchange, is headquartered in Rumlang (Zurich/Switzerland) and generated a turnover of over CHF 2.8 billion with more than 16,000 employees in financial year 2017/18.For more information about dormakaba USA Inc., please visit

To create the best impression, change ironing board covers seasonally

American Hotel Register Company Blog ·6h
Spring is here – have you checked the condition of your guest room ironing board covers and pads? If not, it’s time to add this to your spring and seasonal cleaning checklists. Since guests use ironing boards for more than just ironing – as an extra table, working or eating space – it’s not surprising to find dirt, spills and food residue on them, in addition to the general wear and tear that comes from being used in a busy hospitality environment. Let’s face it – guests want to look their best, and they don’t want to put their clean clothes on a dirty cover.

Here are 16 must read books recommended by top hotel general managers

Hotel Tech Report ·6h
Being a hotel GM takes finesse and creativity. You have to be both analytical enough to manage your hotel’s P&L and personable enough to interact with guests. Usually employers have to choose between a people person and a numbers person but when searching for a good hotel GM owners need to look for both.

Technology-Supported Operations Leave More Time for Hospitality

Hotel F&B ·7h
Early this year, news broke that the Henn-na Hotel in Sasebo, Japan was laying off half of its workforce. What made this news particularly interesting was that the Henn-na Hotel was staffed almost entirely by robots.

Save time, increase security: ReviewPro first company to provide direct response to guest reviews on Google and

ReviewPro 8h
Barcelona, Spain - Hoteliers can now respond directly to guest reviews on Google and without having to leave the ReviewPro platform, sign-in to another review site, or spend time searching for specific reviews to write a response. This new functionality allows hoteliers to instantly respond to guest reviews.The API also offers a solution to hoteliers who want to respond to the increasing volume of Google reviews, but are cautious about giving staff access to the company Google account for security reasons. Staff can now respond directly to Google reviews without having access to the Google company logins, and directly from the ReviewPro platform.Clients are already able to respond to TripAdvisor reviews from the tool, and the development to integrate responding to Google and directly means that for some clients up to 80% of respondable reviews will be accessible directly from the ReviewPro platform. Google provides access to their reviews free of charge, while charge hoteliers on a sliding scale based on the number of rooms at the property."A key part of a successful hotel guest experience strategy is replying to guests, and we have taken the pain out of that process by dramatically reducing administrative time associated with the critical task of responding to guest reviews on the leading OTAs and review sites." Says RJ Friedlander, CEO of ReviewPro, "We are delighted to be the first company in the online reputation management space to offer this kind of API and to empower our hotel clients to be more responsive to their guests."This development is the first of its kind in the industry and marks another step in ReviewPro's commitment to product innovation, driven by our close collaboration with hotel clients to allow them to deliver better guest experiences and increase guest satisfaction, online rankings, and revenue.

M&R Appoints Midwest Regional Revenue Management Director

M&R Hotel Management 10h
GREAT NECK, N.Y. - M&R Hotel Management, operator of 25 hotels in New York, Texas, Illinois, Missouri and Indiana, today announced the appointment of Bryan Davern, a 24-year hospitality industry veteran, as regional director, revenue management, for its Midwest portfolio.Davern, who has served in revenue management positions for hotels franchised by Hilton Worldwide, Marriott International and Radisson, among others, directs day-to-day revenue management strategy for M&R's nine managed hotels in Indiana, Missouri and Illinois.Before joining M&R, Davern was regional director of revenue for Packard Hospitality Management LLC. He served RDA Management as director of revenue and front office for the Sheraton Denver Tech Center in Greenwood Village, Colorado, and regional revenue manager for the Sheraton Denver West and the former Burnsley All Suite Hotel, both in Lakewood, Colorado.In addition, he served as assistant general manager of the Radisson Hotel Denver-Aurora in Aurora, Colorado. Early in his career, he was a front office manager and front office supervisor for a number of Colorado hotels.Davern trained and is certified in revenue management by numerous hotel brands and graduated from Interstate Hotels & Resorts' Director of Revenue Management University."Bryan Davern's revenue management expertise will help optimize the profitability of our Midwest portfolio and reward the hotel owner with the best return on investment possible," said Brian McSherry, M&R chief operating officer.M&R Hotel Management's Midwest portfolio includes the 60-room Fairfield Inn Indianapolis South, Indianapolis; the 99-room Hampton Inn Anderson, Anderson, Indiana; the 83-room Courtyard by Marriott Indianapolis South; the 96-room Hilton Garden Inn Joplin, 62-room Fairfield Inn Joplin and 89-room Hampton Inn Joplin, all in Joplin, Missouri; the 62-room Fairfield Inn St. Louis Collinsville, IL; 101-room Hampton Inn Mount Vernon, Mount Vernon, Illinois; and the 89-room Hampton Inn Marion, Marion, Illinois.Based in Great Neck, New York, M&R also operates seven hotels in Manhattan; seven in Queens; one in Nassau County, New York; and one in the Dallas suburb of Addison, Texas.M&R manages hotels under the brands of Marriott International, Hilton Worldwide, InterContinental Hotels Group, Choice Hotels International, Wyndham Hotels & Resorts and Best Western Hotels & Resorts. Hyatt Hotels Corp. has also certified M&R to manage selected brands.With more than a decade and a half of success to its credit, M&R also provides consulting services in hotel site and contractor selection, feasibility analysis, permitting, financing, franchising, human resources support, sales and marketing, revenue management, food and beverage management, brand management, account and risk management audits, e-commerce, design, accounting and engineering.M&R's business plan calls for the expansion of its portfolio nationwide through third-party management contracts.

Does Your Restaurant Need New Equipment?

Modern Restaurant Management ·10h
As a business owner, you have to anticipate the equipment needs for your business that will ensure you meet your customer needs and growth goals. Whether you’re baking, freezing, refrigerating or grilling, equipment is a substantial investment, and the inevitable upgrade or purchase of new equipment after a few years can cost thousands of dollars and put a strain on your budget.

Mysterious algorithms and higher rankings top tour and activity issues

PhocusWire ·12h
Online travel giants bidding on branded keywords, the value provided by OTAs and the quirks of ranking algorithms are all contentious issues.

The Dirty Business Targeting AirAsia Indonesia Just Got Dirtier - Digital 18 March 2019
It appears that AirAsia has a bigger problem on its hands than it can possibly imagine. Now, even the largest local tour operators have stopped selling its flights on their online platforms. Whatever the outcome, one thing is clear: Online travel booking is such a powerful weapon.

How to win bookings and revenue with a global distribution system (everything you need to know)

SiteMinder Blog 18 March 2019
Don't know what global distribution systems is or how to use one to win more bookings and revenue? This article will help you answer all the questions you have.

VIDEO: GetYourGuide on being a startup and doing things differently

PhocusWire 18 March 2019
PhocusWire caught up with Tao Tao, GetYourGuide's chief operating officer, during the recent Arival Europe 2019 event in the company's home city.

Does a Tour Operator Really Need Its Own Airline?

mycloud HOSPITALITY 18 March 2019
TUI clearly thinks having an airline is crucial, but what about its big rival Thomas Cook?
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Not your father's ERP

By Nick Price
Hotel companies have been stuck for too long with an information systems architecture conceived well into the last century, and built around a notion of a Property Management System (PMS) at the center of everything that a hotel does or will do, writes NetSys Technology's Nick Price. Building on his ground-breaking article in last year's edition of the Hotel Yearbook, Nick further refines the Hotel OS architecture concept he described in 2017 by revisiting another legacy concept whose time has come: Enterprise Resource Planning.

Ground innovation, part 3: The driverless future in travel and tourism

PhocusWire 18 March 2019
Phocuswright estimates global travel gross bookings will reach nearly $1.5 trillion this year and more than $1.6 trillion by 2021. While the majority of that spending is made on air and accommodations, ground transportation is accelerating as a category for activity, innovation and investment.

IHG pilots new lighting technology to help guests sleep better

Hotel F&B 18 March 2019
InterContinental Hotels Group has partnered with Healthe® by Lighting Science, a global leader in innovative LED lighting solutions, to pilot the use of state-of-the-art circadian lighting to help guests sleep better while travelling.

New Ways to Increase Revenue Besides Heads in Beds

Hotel Business Review by 17 March 2019
The synchronized autonomy within the travel and hospitality industries, along with the tremendous evolution over the last several decades, have created a dynamic mindset among leaders in the industry. While the idea and principles of Revenue Management are still relatively new in the history of hotel and lodging, it is safe to say that in the short time since its inception, we are now at a point where we can differentiate between Revenue Management and Revenue Strategy.

How to Identify the Right Room Pricing Strategy

mycloud HOSPITALITY 17 March 2019
When it comes to hotel revenue management, getting room prices right is arguably your biggest priority. And while you may be aware that there's a science to it, there's so much to do on a daily basis that it can be difficult to determine a starting place.

Three Questions to Ask if Solar Powered LED Lights are Best for Your Business

mycloud HOSPITALITY 17 March 2019
It’s clear to many, especially in the lodging and hotel business, that the effort to “go green” has been greater than ever. With the rising costs of energy, the biggest effort is to find renewable, cheap energy that hotels can rely on for decades. The daily use of electricity, water, heat, lighting, and whatever else a tenant or guest may need can make significant use of the most abundant energy source that everyone benefits from daily: the sun. Using renewable energy lowers costs, ensures continued business success, and keeps guests happy without cutting corners in order to set competitive prices.

Ecolab Launches Smart Water Navigator

mycloud HOSPITALITY 17 March 2019
Ecolab Inc., a global leader in water, hygiene and energy technologies and services, launched the Ecolab Smart Water Navigator, a free online tool to help businesses throughout the world improve water management at their facilities in the face of growing global water scarcity.

8 Effective Ways to Boost Your Hotel's Occupancy and Revenue

mycloud HOSPITALITY 17 March 2019
In cities with a steady stream of tourists, business trippers or both, many hotels will have no problem maintaining a high occupancy rate throughout the week and even throughout the year.

Staying ahead of the curve with guest messaging technology

mycloud HOSPITALITY 17 March 2019
Text messages are fully integrated into people's lives. But what does that mean for you and your property?

Universal's Harry Potter Ride and 4 Other Tourism Trends This Week

mycloud HOSPITALITY 16 March 2019
This week in tourism, Universal reveals the details of its newest Harry Potter attraction, while Brexit anxiety continues to permeate the travel industry. Plus, don't miss our deep dive into the importance of the Amazon's cacay nut.

Google's Hotel Site and 7 Other Digital Trends This Week

mycloud HOSPITALITY 16 March 2019
This week in digital news, Google's easy-to-use hotel destination threatens to shake up the booking industry, and we explore the potential impact of Elizabeth Warren's proposal to regulate big tech. Plus, multi-purpose delivery platform Meituan Dianping takes over as the go-to site for hotels in China.

Gym Management Software and Fitness Business Basic Economics

Gym Insight Blog 16 March 2019
Fitness is one of the more efficient industries, in the economic sense. The same is true about gym management software. It’s a good thing in that competition leads to better products and services. On the other hand, it goes in the opposite direction as well.

Her future will be tougher than my past

By Carson Booth
We humans have always dealt with new technologies, and for the most part, we have welcomed them because they have made our lives easier, better, longer, healthier, more enjoyable.... But 17 years into 21st century, the sheer pace of technological change is absolutely dizzying - and only likely to accelerate even more, causing disruptions and upheavals in every part of our lives. Perhaps more than ever before, tech driven advances are changing our economic structures, politics, and even society as a whole. Where is it all going? To bring this year's edition of The Hotel Yearbook to a fitting close, Carson Booth shares his thoughts on this fascinating - if not a little intimidating - question.

Fliggy Spearheading 'Global Fun' as Part of Alibaba's Globalization Strategy

mycloud HOSPITALITY 16 March 2019
There is still much room for cross-brand synergy or consolidation under the umbrella of Alibaba, and globalization has always core to Alibaba’s business strategy, which aims to realize 'Global Buy, Global Sell, Global Delivery, Global Pay, and Global Fun'.

Staying ahead of the curve with messaging technology

mycloud HOSPITALITY 15 March 2019
The way people use their phones has changed over the years. How can you, as a hospitality professional, tap into the new reality? In this post, we’ll look at how messaging technology can help improve your revenue, boost your efficiency and enhance your guest experience.

IHG Partners With Healthe To Pilot Circadian Lighting in Guestrooms

Lodging Magazine 15 March 2019
IHG has partnered with Healthe by Lighting Science to pilot the use of circadian lighting to help guests sleep better while traveling. Crowne Plaza Atlanta Airport will be the first IHG property to install the JOURNI Mobile Task Light in guestrooms. Designed using Healthe’s patented GoodDay and GoodNight spectrum technologies, JOURNI allows access to the alertness and focus-enhancing spectrum during the day, and then changes to the warm, sleep-enhancing spectrum at night.

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