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Silver Reef Casino to Implement KEYPR's Guest Experience and Management Platform

KEYPR 2h
Los Angeles, CA (October 18th, 2018) -- KEYPR, the technology company whose enterprise cloud platform is the leader in guest experience and hospitality management, announced today that its system will soon deploy at Silver Reef Casino in Ferndale, Washington.The casino chose KEYPR's full cloud-based platform during a rebranding and technology upgrade. "We are not far from the technology-focused Vancouver market and it's important we stay up with and even ahead of expectations," said Randy Hulce, Silver Reef Casino Hotel Director. "We know we need to take advantage of the best solutions possible to provide our guests with the service they deserve while also being efficient and meeting our goals."In addition to the resort's more than 50,000-square-feet of gaming, it has hotel rooms, 10 restaurants, and a full- service spa at its location near the U.S-Canadian border.The property will offer its guests a custom-branded mobile app with mobile key and in-room tablets opening up infinite tools to manage their stay throughout the entire guest journey. It will also use KEYPR's integrated dashboard Guest Experience Management System (GEMS) to streamline and track guest and staff member interactions.KEYPR's customizable, easy-to-use mobile app, for those "on the go," allows guests to expedite check-in and check- out, avoiding the busy front desk. It lets guests receive push notifications, order room service, communicate directly with hotel staff (such as texting the valet, for example), and get messages from hotel staff whether on or off property. The hotel can also receive guest feedback through the app in real time for active service recovery.The casino hotel will use the powerful promotions engine built into KEYPR's tablets to market its casino, restaurants, and other amenities, and to provide discounts and other specials.On the back-of-house side, it will use GEMS via desktop and mobile, which allows staff to provide attentive service to guests across the property and respond to requests in real time. GEMS keeps track of work orders, service delivery times, and monitors all activity so hotel operations can see their entire workflow 24/7. Silver Reef Casino management can then use that valuable data to make informed staffing, purchasing, and operational decisions."We are thrilled to further expand the KEYPR and Intelity casino portfolio by partnering with Silver Reef Casino," said KEYPR Senior Vice President of Sales Benjamin Keller. "They are already doing great things at this property and we look forward to seeing the KEYPR platform add a great deal of value to the operations team and guest experience."KEYPR is merging with Intelity, the leading integrated mobile and in-room technology provider for the global travel industry. The new company, branded as Intelity, touches all points of the hotel guest and employee journey and is, by far, the largest and most deeply integrated, comprehensive hospitality platform available.
Article by Dori Stein

Hotel Distribution: Stop Predicting, Start Diagnosing

Fornova 3h
A Different Playing FieldModern hotel distribution is a more complex and fast-changing environment than ever, thanks to the dominance of the share of bookings being made online. Phocuswright research reported that nearly 70% of travelers are researching their trips online. Recent survey results published by the WYSE Travel Federation in their horizons IV report found 80% bookings made by under-30s in 2017 were made online. The same survey results also revealed that OTAs were the most popular choice among the under-30s travelers during this period, with 47% of accommodation being booked via this channel.Modern distribution is a different challenge and an opportunity for hoteliers. Unlike other disciplines - such as revenue management where the objective is to predict the price tomorrow, typically based on data and insights from past performance and trends - distribution deals with the challenge of optimizing the cost of every sale based on forward-looking data.Distribution is an unforgiving execution discipline, as once a sale is made there is little hotels can do to influence the cost of that sale which impacts the bottom-line. Hence, it requires careful and continuous monitoring to ensure distribution is always optimized to achieve the best possible cost-of-sale outcome for every booking, for every guest.Therein lies the biggest opportunity for hotel distribution. With the right processes, systems and people in place, hotels can understand exactly how their inventory is being sold across all channels and optimize their distribution. This requires a shift in the mindset and how hotels approach distribution, as an execution discipline. Hotels need to become a more responsive and diagnosis-led, they need to adopt Agile Distribution.Hotel distribution is affected by many of the same macro trends that are affecting other industries, but some of the impact can be more pronounced than other sectors. Technology and consumer behavior are disintermediating processes and disrupting each of the three key pillars of distribution - demand, supply and channels.Demand-Side DisruptionAs consumers become savvier, they are more likely to be on the hunt for the best deal - and are rarely brand loyal. Recent research by TripAdvisor found that 73% of all first searches by travelers are generic - demonstrating potential for brands to find clever way to engage and influence consumers in early stages.Increasingly, consumers also expect a bespoke experience and the window of opportunity for brands to provide the right offer to every guest is getting shorter all the time. A recent survey of travel marketersrevealed their most pressing or routine challenges to deliver more personalized digital experiences were data, technology and people.According to a Traveler Attribution Study published by Expedia Media Solutions, consumers are spending more time visiting websites to plan their getaways - 38 sites on average. Segments are no longer respecting the traditional channel-boundaries. For example, a recent Phocuswright research report revealed that 1 in 4 business travelers are booking through direct channels and 23 percent are using OTAs.Supply-Side DisruptionThe supply side for hospitality is changing rapidly. Hotels find themselves increasingly competing against the Non-Hotel Accommodation (NHA) market.The vacation rental market has been growing rapidly and it is projected to reach $169.7 billion by 2019. Airbnbhas in excess of five million listings worldwide. Following recent announcements from hotel industry giants such as Airbnb and Booking.com, the NHA and traditional hotels market will overlap more than ever, as they cross-pollinate traveler search with both hotels and NHA listings in a bid to capture and maximize market share.The NHA market also continues to innovate, looking for more ways to lure away guests who would normally select and book with traditional hotels. Following Airbnb's efforts to lure business travel, Forbes reported in August 2017 that more than 250,000 companies are now using Airbnb for business travel, rising from 250 companies in 2015. Innovative travel companies like Sweet Inn are looking to attract guests by providing the best of both worlds - a luxurious apartment with a hotel-like experience.Channel-Side DisruptionThe internet has massively reduced the barrier to entry for new players - it is easier than ever to reach global audience or serve niche markets through localization and personalization. This is leading to a clash between traditional, static offline B2B channels and the more dynamic online consumer space.In Q2 2018, we found, on average, eight unique bidders across all hotel searches on Meta Search Engines (MSEs). Most hotels, typically have only a handful of direct partners. Most of these other resellers are what we refer to as uncontracted OTAs, who source inventory indirectly, typically from wholesalers. Many hotels still rely on wholesalers and tour operators to achieve their occupancy and revenue targets, allocating inventory typically through static contracts and fixed rates. When these B2B rates 'leak' on to online B2C channels through such uncontracted OTAs, it severely impacts the hotels' ability to execute their distribution strategy and revenue plans effectively.Shifting to an Agile Mindset: Distribution HealthAll the major trends affecting hotel distribution have two drivers in common - the growth of the online distribution space and the rapidly increasing pace of change.Hotels have been generally quick to identify the challenges and opportunities in revenue management. Most hotels are assessing and adapting their prices, sometimes even five or six times a day. Yet, they lost ground to OTAs who were faster to see and respond to the opportunities in the online distribution space.AccorHotels President and CEO Sebastien Bazin was quoted saying the 'digital players' such as Expedia, Booking.com, Google, Airbnb etc. are so successful because they are agile and lean. OTAs invest heavily in technology, data and being lean and agile organizations, which enables them to dominate the online booking space.But with the emergence and growth of new channels such as Meta Search, Social media and Google there are many more new challenges and opportunities for hotels to boost direct bookings. The traditional, monthly or weekly planning and review cycles, supported by an 'autopsy-view' of channel performance needs to give way for a more agile mindset, looking at hotel distribution health more holistically. Today, diagnosis-led data can provide a true view of how the hotel inventory is being sold across all direct and indirect channels. Hotels can take advantage of such distribution intelligence, to monitor their distribution health continuously and respond faster by adopting Agile Distribution.Agile Distribution for HotelsAgile has been proven to work both in theory, and in practice. Revenue Managers are already leveraging the agile mindset to maximize the topline revenue for every room-night sold, constantly evaluating demand and competition. Several other industries have successfully adopted agile methodologies to overcome similar challenges in adapting constantly to fast-changing environments. In marketing, for example, large-scale digital campaigns which are conceived and developed, then executed over several months, can now be more effectively managed and adapted based on performance and early results as they roll out to different audiences and segments.Shifting to an Agile MindsetLike most important changes, this needs to start at the top - developing an agile attitude and mindset requires leadership and focus in changing the distribution practice. Revenue and distribution leaders need to demand more speed and responsiveness from their organization, setting new benchmarks and KPIs that promote the same.Two leading global hotel chains we work with, approached the shift in this manner. They challenged their organization to be more responsive and move faster to underpin their direct-booking strategy. They demanded the at-property and above-property teams to focus on monitoring their distribution continuously and improve or maintain their distribution health on a daily basis. They set KPIs that measured their daily activities against pre-defined thresholds. They even went a step further and implemented fines and incentives for failing, meeting or exceeding targets.At one of these chains, within nine months of implementation, they more than doubled (2x) the number of hotels that met their 'Green' distribution health threshold. For 36% to 85% of hotels. As a result, they also achieved a 9% reduction in their consumer claims against their 'Best Rate Guarantee' offer compared to the same period in the previous year.Adapting processes to support Agile DistributionAttitudes and mindset need to be supported by processes that can enable Agile Distribution practices. Building an agile organization that can constantly adapt also means they will need a framework for decision making and communications to ensure they are working on the right challenges and opportunities at the right time. Teams should develop and incorporate agile methodologies such as building backlogs, classification, estimation and prioritization into their processes.Successful agile organizations also focus a lot on communicating effectively. It is important to share the strategy consistently and for information to flow both ways to enable the team(s) to execute efficiently. Ensuring the right process are in place to facilitate such communication and share a common framework of understanding across the team critical to successful adoption of Agile Distribution.Systems to support AgileDistribution is a big-data challenge in every way. The sheer number of channels, partners, resellers, points-of-sale and devices, among other factors, mean that the amount of data points that need to be monitored on a daily basis can be astronomical. On top of that, distinguishing symptoms from the underlying cause and then classifying these correctly can be a challenging task. Once issues are identified correctly, diagnosed and prioritized for action, then hoteliers need to be able to act quickly and easily.Teams need to be empowered with systems that can support them in being more efficient and responsive. Such systems not only provide data and insights but can provide deeper distribution intelligence that can automatically identify and classify the underlying issues - enabling teams to easily prioritize and respond faster.PeopleThe concept of Agile began in software development. The first of four ideas that were developed as part of Agile Development in software was to value 'individuals and interaction over process and tools'. Agile methodologies actively encourage more interaction and collaboration between individuals and across teams.Working with some of our chains, we have observed how the need to respond faster and looking at distribution health holistically across both direct and indirect channels has enabled the revenue, distribution and ecommerce teams to find new synergies and work more closely together.Building Cumulative SuccessOnline distribution, while complex, fast-changing and challenging, also presents immense opportunity for hoteliers that are ready to adapt and evolve. Distribution Intelligence is unique compared to other Business Intelligence available to hotels, as it is based on forward-looking diagnosis-led data.Agile doesn't necessarily mean quick. It is about choosing small pieces of work that will deliver value quickly, but over time will lead to greater overall result. The number of challenges and opportunities will always outstrip a hotel's capacity to respond - Agile Distribution provides a framework to prioritize and focus on the most value-creating efforts.Exactly how you adopt Agile Distribution will be unique to your hotel or chain, but it will likely involve rethinking your approach to distribution, the way you work with your partners and the structure of your internal teams and of course your choice of technology. But regardless of your hotel distribution strategy, hotels need to think carefully about how they execute their distribution strategy - by taking advantage of the new diagnosis-led data and adopting some or all of Agile Distribution.Reprinted from the Hotel Business Review with permission from www.HotelExecutive.com

Study reinforces Guestlines development systems

eHotelier.com 19 October 2018
Many of today's Property Management Systems (PMS) suffer from poor levels of integration and a lack of support for hoteliers, a new report published this month has claimed.

AccorHotels Is Still Struggling to Make Onefinestay and John Paul Profitable

mycloud HOSPITALITY 18 October 2018
The first step to making things right is to admit things are wrong, followed by figuring out how to make things right again. At this point, we're not sure we know how AccorHotels wants to fix its problems with Onefinestay and John Paul, but at least it admits something is wrong.
Article by Alan Young

The Innovative Hotels That Are Making Travel Better in 2019

Puzzle Partner Ltd. 18 October 2018
Witnessing the gradual advancement and disruption of technology and services is an exciting, and sometimes industry-altering concept, as our world continues to evolve at a seemingly rapid pace to meet modern demands. Generations today know (and love) the likes of Netflix and Crave TV, for example, but many of us also remember the popularity of Blockbuster video -- a formerly successful business model which now, doesn't even exist. And those of us who used to cling enthusiastically to our flip phones whilst playing 'Brick Breaker', likely upgraded to iPhones with their robust connectivity capabilities and exciting, modern updates. What about MSN or AOL messenger? Kodak photography? Dial-up internet, and wall-mounted landline phones? Our world is ever-changing, and while the needs of consumers are, ultimately, the drivers of that change -- sometimes it feels like we are wide-eyed spectators along for the ride. The hospitality industry is no exception, as we look back to a (relatively recent) time when the concept of entering a hotel room without a key card seemed entirely futuristic and out of reach. The hospitality experience was largely impersonal and, more often than not, in need of a drastic update. But as of 2018, things are different. Hoteliers have their ears to the ground as they work to understand and anticipate modern guest expectations, continuously offering more creative and personalized travel experiences. Amenities are robust, hyper-personalization is the norm, upgrades boast a discernible wow-factor, the mobile experience is prioritized and, for perhaps the first time ever, hotels are actively getting ahead of technological trends. With this in mind, we've taken a look at those hotels which are positioned to offer the most innovative and ambitious experiences to their guests in 2019 (and beyond). Embracing the Lobby Evolution with Vibrant Design: The Hotel Silken Puerta Am erica Modern travels have demonstrated an obvious penchant for unique, Instagram-worthy aesthetics within the hotels they frequent. In the case of Hotel Silken, nineteen of the world's best architects came together to create unique rooms on every floor. Think white caves, sharp lines, red lacquered walls and a focus on business and b-leisure travel with 1000-person capacity meeting and event rooms. For the Tech-Savvy Traveler: Yotel Yotel prides itself on offering everything the modern guest needs, and nothing they don't. Each room is a small, but perfectly-formed cabin to ensure guests can enjoy their stay without exhausting their budget for leisure while visiting major, tourist cities. Yotel appeals specifically to the tech-savvy traveler craving efficiency, with electronic check-in terminals, a robot named Yobot to take care of your luggage, space-saving motorized beds, motion-activated air conditioning, super-fast Wi-Fi and innovative design. The Budget Traveler's Shangria-La: Citizen M Citizen M has created a reputation for itself as a leader in the modern hospitality space by adopting to a low-cost, high-end design property model. Rather than investing in reception, concierge or room service, Citizen M offers a self-service model with self-check in and living room-inspired lobbies. Check-in and check-out take one minute, with your invoice automatically mailed to you. Each room is notoriously stylish and decked out with high-tech upgrades, king size beds, free on-demand movies, unlimited Wi-Fi and more. The hotel also employs ambassadors rather than front desk staff, which are there to help you find whatever you need (but otherwise, they leave you alone). Embracing the Mobile Revolution: Hilton Hotels The mobile experience is one which simply can't be ignored within the hospitality realm -- a movement which becomes ever-apparent when looking at Hilton's efforts to ramp up their mobile guest journey. With technological innovation in mind, Hilton guests can now unlock their rooms using their smartphone, whilst Honors members can also select exact rooms they want, order room service, chat with hotel representatives and more through their phone. Marrying the Past with the Future: Effleston Square Pimlico Effleston Square Pimlico appeals to our desire for cutting-edge technology, while staying true to historical, British flair. The exterior of the property mimics that of a striking 19th Century Grade II listed historical facade, while the interior offers keypads to control music and lighting, user-controlled frosted shower walls and flat-screen TVs embedded in bathroom mirrors. Even better, each guest is provided with an iPad that connects them with a concierge service, all from the comfort of their room.A Sustainable Future: 1 Hotels Modern travelers, millennials especially, admit that much of their consumer loyalty is derived from the idea of shared values with those brands they frequent. With this in mind, establishing an eco-friendly approach to the future of hospitality is ever-important. 1 Hotels is a leader in this space, offering a modern take on sustainability within their hotels by utilizing recycled and repurposed natural materials throughout communal spaces and rooms. They even have Teslas available to hotel guests and are knowing for collaborating with artists to raise awareness for Earth-friendly causes. Their Haitang Bay hotel, which is currently in development, will even feature an on-site farm with fresh, organic fruits, and veggies to supply the its restaurants.

What Matters in CMS for Voice Search?

Milestone Insights 18 October 2018
“Where is the nearest ATM?” “How do I get to the Levi’s Stadium in Santa Clara, CA?” – Welcome to the world of voice search. Highly intent-driven, highly local, and very important to just about any consumer business. comScore estimates that by 2020 more than 50% of search will be powered by voice. How do you prepare? What features do you need to have in your Content Management System (CMS) to prepare you for the future of search? These are some of the answers we are exploring in today’s blog post.
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SevenRooms Announces New Funding From Amazon Alexa Fund

SevenRooms, Inc. 18 October 2018
NEW YORK (O ctober 17, 2018) - SevenRooms, an all-in-one reservation, seating and guest management platform, today announced an investment from Amazon's Alexa Fund to introduce in-service, voice-enabled technology for the restaurant industry. The funding marks the first investment the Alexa Fund has made in a restaurant technology company, and will pave the way for SevenRooms to integrate Amazon Alexa into its restaurant operations and guest relationship management experience.SevenRooms is a front-of-house technology company entirely focused on empowering operators to establish and maintain a direct relationship with their guests. Building on its proven track record of delivering best-in-class tools for restaurant operators and a deep understanding of front-of-house operations, the company will leverage the Alexa Skills Kit (ASK) to build an Alexa skill that enables restaurant operators to use a wide array of voice commands for everyday in-service use. For example, managers could ask Alexa about the guests sitting at table 12, while servers could ask if any guests in the dining room have allergies. The technology will help operators create a more personalized experience for their guests at an instant, without having to lift a finger. Understanding guest data and having immediate access to the correct information through Alexa can help a restaurant make every guest feel like a regular more easily, converting a one-time diner into a frequent guest."Voice-powered technology is already impacting every industry, and continues to play a central role in the daily lives of consumers and the businesses they interact with," said Joel Montaniel, Founder and CEO of SevenRooms. "At SevenRooms we are always looking at ways our technology can streamline operations while personalizing and humanizing the guest experience. Hospitality operators have long relied on an interface or screen to access information, taking attention away from their guests and operations. Voice eliminates this need, enabling them to shift their attention back to what matters most: the guest. We are excited to leverage this investment from Amazon to bring Alexa to SevenRooms, furthering our mission of enabling high-touch hospitality by creating powerful tools that are invisible to guests, but invaluable to the operator."Much like Amazon itself, SevenRooms is a company that understands the importance of an incredible customer experience. By deploying their technology, restaurant operators can make smarter decisions on marketing, guest relationship management, staffing, and more, and ultimately present dining guests with a more enjoyable experience," said Paul Bernard, Director of the Alexa Fund at Amazon. "We have been impressed by the company's growth over the past year, and we are eager to see more restaurants begin to adopt SevenRooms and utilize Alexa as a way to interact with its service."Following a $8M Series A funding round, led by Comcast Ventures in December 2017, SevenRooms has been able to accelerate its strategic growth plans, with the addition of new restaurant, nightlife and enterprise customers around the globe over the past nine months, as well as nearly doubling its total number of employees.For more information about SevenRooms and its services, please visit www.sevenrooms.com.

What to do now to get your hotel ready for winter

hotelnewsnow.com Featured Articles 18 October 2018
Hoteliers say now is the time to prepare properties for the change in seasons to ensure operations are running smoothly before the weather will turn. Here’s a look at some of their to-do lists.

10 Things To Do When Your Hotel is Slow

SmartGuests Blog 18 October 2018
Imagine your hotel completely full, all year long (awesome and scary at the same time!). 100% occupancy would be nice, but in reality, more than 95% of hotels have rooms available throughout the year. This includes off-peak periods a.k.a. your “slow season”.
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Cvent Acquires Social Tables to Power Tighter Collaboration Between Event Planners and Venues

Cvent 18 October 2018
Cvent, a market leader in meetings, events, and hospitality technology, today announced that it has acquired Social Tables, the leading event diagramming, seating, and collaboration platform. More than 5,000 organizations and hospitality brands, including Under Armour, Live Nation, Hyatt, The Venetian, ClubCorp, and Forbes, have utilized Social Tables to help them develop and plan nearly 4.5 million events. Cvent acquired Social Tables to help event planners and venues better collaborate to deliver successful events, further accelerating Cvent's product roadmap and global growth.Founded in 2011 in Washington, DC, Social Tables offers the world's largest database of to-scale function space with 4 billion square feet available through its search engine. Through its powerful collaboration engine, planners and venues use Social Tables' Event Services Solution to diagram events, create seating charts, and share files. One in three full-service hotels in North America uses Social Tables to work with planners to deliver 100,000 meetings and events each month.Cvent technology delivers the power to source, create, and manage events more efficiently than ever before. By acquiring Social Tables, Cvent now enables:Improved collaboration between venues and planners: Event planners and venues traditionally manage floor plan design with disparate tools that are cumbersome to use and often inaccurate. Leveraging Social Tables' Event Services Solution, customers can collaborate to create accurate diagrams and renderings in minutes, allowing for real-time edits that reduce the time spent making critical decisions.A more visual and interactive venue sourcing experience: By combining the Cvent Supplier Network with Social Tables' rich function space content, planners can better visualize the event space and select the right venue. This improves the planner's venue selection experience and also gives venues added confidence that their facilities will meet the planner's requirements.Increased group sales for venues: Venues use the Social Tables platform to showcase their unique meeting space online and to create custom proposals that lead to more group business. In a study conducted by STR, Social Tables customers saw an increase of 2% in F&B profitability per-occupied room."Cvent is the clear global leader in event management, and we are thrilled to continue the Social Tables journey with them. The company embodies our vision of making face-to-face events more successful," said Dan Berger, CEO and Founder of Social Tables. "As a fellow DC-area software company, this is even more special for the DC tech community. We're looking forward to continuing to work with all of our customers to offer our market-leading solutions as part of Cvent. Together, we will improve how events are sourced, managed, and executed.""We would not be where we are today without our dedicated customers and employees," continued Berger. "It takes a village to accomplish what we've done, and I couldn't be more grateful to each of them. I'm truly excited about the additional opportunities we will have going forward with Cvent under Reggie's leadership.""Over the past 19 years, we have helped power the global meetings and events ecosystem, connecting planners with the venues they need to host their events," said Reggie Aggarwal, CEO and Founder of Cvent. "With Social Tables, we can offer new ways for our event and hospitality customers to work better together to manage events. We've known and respected Dan since the inception of Social Tables, and we are extremely excited to welcome him and the rest of the Social Tables team to the Cvent family."

Four Pillars for Optimising Conversions in Travel Distribution - Part 2

Triometric - Travel Analytics Blog 18 October 2018
At Triometric, we have identified 4 pillars or key areas of influence in the conversion process for distributors and suppliers. Each pillar plays a crucial role in the business of selling travel products through intermediaries, be it a hotel room, an airline seat or a related ancillary such as a hire car or an excursion.

Will revenue managers be ready for next downturn?

hotelnewsnow.com Featured Articles 18 October 2018
To truly prepare for the next downturn in the economy, hotel revenue managers will have to re-examine antiquated, and baffling, logic and strategies for pricing.
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New Online Experience Makes It Easier to Plan Events at 5,400 IHG Hotels Worldwide

IHG 18 October 2018
IHG (InterContinental Hotels Group) has collaborated with Social Tables to launch the company's new groups and meetings 'Shop & RFP' digital experience. Using cutting-edge search technology powered by Social Tables, this new global platform is designed to bring together groups, meeting and event planners, with the 5,400+ IHG hotels around the globe, making it simple to source and compare venues.The platform makes it easier for those planning events to choose the space that is right for them and will ensure their next meeting, event, or celebration is unforgettable. The new site has already seen users submit over 15,000 RFPs to IHG hotels around the world.The new platform contains a suite of important information including hotel and meeting room details, such as room capacities, floor plans and interactive maps, along with image galleries and nearby attractions. With this information, anyone from a corporate travel planner to an executive booking their child's next sports trip can find exactly what they are looking for based on location, capacities and amenities across IHG's 15 leading brands, including InterContinental Hotels & Resorts, Crowne Plaza Hotels & Resorts, Kimpton Hotels & Restaurants and Holiday Inn Hotels.Derek DeCross, SVP Global Sales, IHG, said: "We have hotels with meeting space in more locations around the world than anyone else, so it's critical we make it easy to access all the information our meeting planners and customers need to select and book the right location. With each event being unique, meeting and event planners need real-time access to capacity information and robust content that will help make their decision - and that's what we set out to do.""We're investing in our groups and meetings experience with programs such as this one to enhance the experience for all customers. With our new online platform, we can truly showcase our portfolio of leading brands and give meeting planners, from occasional to professional, the ability to find the best hotel to fit their needs and requirements. As we learn more about the needs and buying behaviors of customers through this site we'll build a richer experience and ongoing enhanced features and functionality."Dan Berger, CEO and Founder of Social Tables added "Social Tables is honored to be selected as the architect and technology provider powering the new IHG groups and meetings 'Shop & RFP' digital experience. Working alongside IHG - a leader in this space - has been a proud moment for Social Tables and we look forward to making the IHG groups and meetings Shop & RFP digital experience even better in the coming years."Customers who make bookings on behalf of others can also take advantage of IHG Business Rewards and earn themselves points every time they book accommodation, meetings or an event at participating IHG hotels worldwide. From board meetings and conferences to weddings and social events, each booking is rewarded no matter the size.

Fifteen questions to zero in on the "room of the future"

By Xavier Etcheberrigaray
Technology is necessary and useful, says Xavier Etcheberrigaray, but it's not the only component to building the future. Here he describes fifteen perspectives he and his colleagues thought about when tasked with the job of imagining the room of the future.

Bloomfield House Hotel: How a New Site Led to a Quick Return

Net Affinity | Conversion Optimisation for Savvy Hoteliers 18 October 2018
Nestled by the picturesque Westmeath Lakelands, The Bloomfield House Hotel flawlessly combines traditional Irish hospitality with four-star luxury. This family-owned property offers the perfect escape with its charming surroundings and modern facilities. With previous guests proclaiming that they “could not fault a thing”, the highly commended Bloomfield House Hotel caters for everyone- from those seeking an indulgent pamper at the Leisure Club & Spa to those looking for a fun family break.

7 Reasons Why You're Not Getting the Most Out of Your Hotel Technology Systems

The Rainmaker Hospitality and Gaming Blog 18 October 2018
The hotel industry is and always will be about providing good old-fashioned hospitality. With an ever-increasing volume of analytics to contend with, however, the need for shiny, new technology systems to improve business performance is also ever increasing. Fifty-two percent of hotels plan to increase their IT investments, and those investments are paying off. According to Starfleet research, hotels that upgrade their revenue management systems see a 7 to 10 percent average lift in RevPAR.

Talking Travel Marketing at WIT Singapore and ITB Asia

mycloud HOSPITALITY 18 October 2018
Earlier this week, the Expedia Group Media Solutions team headed to Singapore for two of the biggest events in the Asian travel calendar, WiT Singapore and ITB Asia.

United Will Realign Premium Codes This Weekend

Business Travel News (BTN) 18 October 2018
This weekend, United Airlines will realign some of its premium booking codes, partly in preparation of the launch of its Premium Plus premium economy cabin.

Insider Perspectives: Michelle Mu, Director of Revenue at Refinery Hotel

Travel Tripper Blog 18 October 2018
This week, we invited our client, Michelle Mu, Director of Revenue at Refinery Hotel, to share the hotelier’s perspective and get a glimpse into her personal and professional experiences.

Social Media CTAs: What We Learned from an Analysis of 10 B2B Companies

mycloud HOSPITALITY 18 October 2018
Everyone wants more results from social media. You probably do, too. So, how do we get there? Usually, we'll post to our social media accounts more often. Or we'll try to post more interesting content. We'll study our analytics reports and maybe invest in better technology. That can all help, for sure. But maybe there's ...

Could The Hotelier Coin Be The Answer To Revamping The Hospitality Industry?

MPI 18 October 2018
Well, that may soon become a reality.Meet Rana Mukherji, the founder and CEO of Hotelier Coin, a new decentralised platform using the Ethereum blockchain and smart contracts to simplify the hotel booking process.Through the blockchain, Hotelier Coin intends to create a digital revolution by enabling all users to sell and trade bulk room nights like a commodity for the first time. Through its borderless hotel currency, the HTL token, investors will trade branded and unbranded hotel rooms via the platform's secondary marketplace with an ask and bid process, the Hotelier Coin decentralized exchange (DEX).

Why Restaurant Systems Fail

The Restaurant Expert 18 October 2018
I meet so many restaurant owners who really want to make systems work in their restaurant, yet I see failure with systems all the time. So, how can a restaurant systems guy admit that sometimes restaurant systems fail? Because I know why restaurant systems fail and it has nothing to do with the systems.

StartUp Pitch - Mobile hotel training platform Boost gets EHL funding

mycloud HOSPITALITY 18 October 2018
Boost, a startup providing a mobile learning platform for the hospitality industry, has announced that École hôtelière de Lausanne (EHL) has invested in the business.

The Use of Hotel PMS Is Not a Choice but a Necessity

mycloud HOSPITALITY 18 October 2018
George Dark, one of the kilted whisky Guides from Dewar’s Aberfeldy Distillery, has raised a dram to the ever popular Bruadair Houses on the Mains of Taymouth 5 star Country Estate & Golf Course at nearby Kenmore, along with Estate owner Robin Menzies.

Mobile Learning Technology Firm, Boost, Receives Significant Investment From Ecole Hoteliere De Lausanne

EHL 18 October 2018
"Since our founding in 1893, EHL have set the international standard for tertiary education in hospitality, with over 25,000 alumni going on to take leadership positions throughout the industry" says Remi Walbaum, Chief Innovation Officer, adding "Innovation is one of our core values, and today in 2018 we see technology as a key means of learning both in schools and universities, and in the workplace, that is why we have decided to invest in Boost.The needs of the industry are changing at an ever-greater pace, as are the language skills required by hotel employees, many of whom are more used to reading and learning from a screen than from a book. By developing our mobile learning capabilities we remain the forefront of hospitality, driving education, upskilling and learning, and helping talented students around the world build a successful and fulfilling hospitality career"EHL is the world's first hospitality management school and was founded in 1893 to meet demand for more professionalised hospitality employees who could cater to the growing sophistication of hotel guests at that time. The school pioneered hospitality education, mixing classroom-based teaching with hands-on learning in real hotels, all the while ensuring their curriculum met the demands of the industry at the time. The resulting graduates were thus able to leave the school equipped with the knowledge and skills to take leadership positions in the industry and drive innovation.EHL's presence in the mobile learning space will allow them to address many of the challenges faced by hotels today and in the future, namely the change in the way hospitality employees, many of whom are young, consume information and learn, and the need to meet the demands of guests whose expectations have risen in the age of social media and instant reviews."Boost's suite of mobile learning solutions are tailor made for the hospitality industry, not only allowing individual hotel employees to learn new languages and other skills, but enabling management to organise their teams, recruit new team members and communicate better" says Allan Taylor, Managing Director and Chief Commercial Officer (CCO) of Boost, adding "20,000 hotel employees are already using our mobile learning solutions, we have seen them learn Mandarin allowing them to communicate with their Chinese guests, we have seen them learn how to upsell improving hotel revenues, and we have seen them learn many more skills vital to improving service and thus their hotel's bottom line. Unlike traditional classroom-based teaching, mobile learning allows hotel employees to learn at a time and place of their choosing. Importantly, it is measurable and scalable, and available at an enterprise level allowing for group and team organisation, HR and recruitment functions and inter-team communication"The investment from EHL will allow Boost to continue developing its existing mobile learning solutions and develop new solutions to address the needs of the hospitality industry. Lastly, Boost will be able to tap the knowledge and expertise of some of the world's leading thinkers, thought leaders and academics in the hospitality field, ensuring their mobile solutions are tailored to the unique and ever-changing needs of the industry.

Video: Marriott's New Reservations System Could Be Its Secret Weapon in Direct Booking Wars

skift Inc. 18 October 2018
Merging three different loyalty programs into one isn't the only tricky technological feat that Marriott International has had to pull off following its $13.3 billion acquisition of Starwood Hotels & Resorts.A major part of that loyalty integration involved transferring all of Starwood's hotels onto Marriott's reservations system which, as some industry experts have pointed out, was more outdated than Starwood's system.Now, however, there's confirmation that not only will all of Marriott's more than 6,700 properties soon be operating on the same reservations system -- but they will all soon be on the company's brand-new system that will allow the hotel company to enable guests to choose their own room, among other features.

Winding Tree Partners with Sciant to Expand HTNG's Hospitality Distribution Standards

HTNG 18 October 2018
Winding Tree, an open-source blockchain-based travel distribution platform, announces a partnership with Sciant in order to make Hospitality Technology Next Generation (HTNG) standards compatible with the Winding Tree platform. Winding Tree is working together with Sciant, an information technology and software outsourcing provider with a focus on travel technology, who will make an open source adaptor code to seamlessly convert HTNG standard message formats to the Winding Tree format.Many hotel property management systems (PMS), central reservation systems (CRS), and channel managers (supply systems) currently use the data exchange standard created by HTNG to send hotel rates and availability to online travel agencies, in order to distribute their hotel rooms and inventory. However, in order to work with a blockchain distribution platform, such as Winding Tree, these providers need to modify their existing product by implementing a new interface, a task many do not have the technology or resources to do.Sciant is creating an open-source adaptor for the providers whose hotel customers are distributing their rooms using the HTNG data exchange standard, so they will now be able to quickly connect to the Winding Tree platform without significant change to their product. Inventory and rates will flow up from the supply systems, which Winding Tree will then be able to share via its platform. Winding Tree will also be able to send reservations directly back to the providers.PMS companies and channel managers will be able to download the open-source adaptor code and easily integrate it into their products, without cost. Winding Tree will host the adaptor code in the GitHub code repository for general public download and will be accessible through HTNG's API Registry.The benefits of the adaptor code between Winding Tree and HTNG include:PMS, CRS and Channel management companies will be able to use their existing legacy code to communicate with Winding Tree with very minimal investmentPMS, CRS and Channel management companies will deploy the adaptor between the existing HTNG property distribution interface endpoint and the Winding Tree endpoint, leaving the adaptor to handle all of the communicationEach system would speak in its own messaging and the adaptor will handle the translations"The collaboration with HTNG and the deployment of Sciant's open source adaptor code is a huge step forward for hospitality providers looking for new ways to list and share their inventory," said Pedro Anderson, COO and Co-Founder of Winding Tree. "Being able to communicate directly with various PMS, CRS, and channel managers is huge, and it means that more inventory will flow into the Winding Tree platform, with even more reservations flowing out."Being strong proponents of blockchain, open-source technologies, HTNG and hotel distribution in general, Sciant is extremely excited to participate in this project," said Stephen Burke, SVP of Travel and Hospitality for Sciant. "By enabling the many existing hotel technology providers that currently use HTNG messaging to rapidly convert their existing investment to be compatible with the Winding Tree API, Sciant believes that a major barrier is removed that will accelerate blockchain adoption across the hospitality industry."View the entire media kit at: https://pr.blonde20.com/winding-tree-htng-sciant/About Winding TreeFounded in 2017, Winding Tree is a blockchain-based, decentralized, open-source travel distribution platform striving to make travel cheaper for the end user, while making it more profitable for suppliers. An open market with open competition means no exorbitant transaction fees and no barriers for entry. Moreover, Winding Tree allows small companies to compete with big players, finally bringing innovation back into the travel industry.About SciantSciant provides information technology and software development outsourcing services, headquartered in Sofia, Bulgaria. Focusing on specific verticals - automotive, fintech, transportation & logistics and travel & hospitality, Sciant combines deep domain product knowledge with domain-trained technical resources to deliver superior service to our customers. Founded in 2016, Sciant has experienced triple digit growth every year since its founding.

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