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  • Next Event

    HITEC DUBAI

    Hospitality Industry Technology Exposition & Conference

    December 5–6, 2018
    Dubai, UAE

  • Upcoming Event

    HITEC EUROPE 2019

    Hospitality Industry Technology Exposition & Conference

    April 10–11, 2019
    Palau de Congressos
    Palma, Mallorca - Spain

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    HITEC MINNEAPOLIS

    Hospitality Industry Technology Exposition & Conference

    Minneapolis Convention Center

    June 17-20, 2019

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Automate for a More Efficient Revenue Management Operation

Hotel Tech Report 18 August 2018
The evolution in automation of revenue management has undergone a huge progress in recent years. Factors such as decentralization in distribution or price parity favor the differentiation which conveys interpreting data and being able to automate processes on business intelligence.
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Cutting Down on Payment-Related Fraud Via Machine Learning and AI

4hoteliers.com 18 August 2018
Travel merchants need to do away with outdated antifraud technologies that cause high false positive rate and that’s why companies are being recommended to go for real-time machine learning.
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Team Apps for Hotel Operations

Beekeeper Blog 17 August 2018
As Vice President of Operations at SIXTY Hotels, Christopher Horn brings an impressive range of hospitality industry experience to the role, focusing on discovering and executing hotel efficiencies, improving operations processes, and optimizing business growth at SIXTY Hotels’ locations.

HTNG Publishes Framework and Guidance for Hotels Implementing Voice Technologies

HTNG 17 August 2018
CHICAGO - HTNG's Voice Interaction Framework Workgroup announces the publication of a first of its kind white paper that offers guidance and best practices for the implementation of voice technologies in hotels.The rapid growth of interest in voice-based hotel guest engagement makes this release particularly timely and valuable to HTNG members and the broader community of hoteliers.Key industry players from hotelier and technology vendor communities met bi-weekly over the course of 12 months to identify and vet suggested guidelines for the implementation and operations of voice-based technologies, along with use cases and management features to be employed by hoteliers. The workgroup aims to give hoteliers a jumpstart in how they are thinking about the implications of voice technologies on their properties, saving them the time and effort associated with developing a unique voice interaction framework for their portfolio.This framework ultimately gives hoteliers and technology vendors a common language to discuss the implementation and management of voice-based technologies in hotels and ensure that hotel guests and staff have a positive experience with the rapidly evolving voice medium.HTNG's Voice Interaction Framework was led by Chairs David Berger, CEO of Volara and John Swain, director of product management at Evolve Controls."Adoption of voice based technologies in hotels has been rapid and varied," said David Berger. "These frameworks and guidelines - which result from months of collaboration between both hoteliers and hotel technology professionals in the HTNG Voice Standards Working Group - aim to ensure the adoption of minimum viable practices for the management of guest-facing experiences using voice-based technologies, while allowing for ample opportunity for creative differentiation."John Swain added, "This white paper serves as a great primer for any hotelier looking to implement voice-activated controls to enhance the experience of their guests."The Frameworks and Guidelines for Implementing Voice-based Solutions in Hotels document is available for download here.For questions or for more information, please contact workgroups@htng.org.
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Friday Freebie: Use Data to Get More This Budget Season

Tambourine Blog 17 August 2018
This week’s Freebie: This budget season, you’ll need to prove how much hotel revenue you brought in or risk losing your funds.

Hoteliers, take note of Airbnb's guest planning tool

hotelnewsnow.com Featured Articles 17 August 2018
Hotel companies should look at how Airbnb is creating a new way for travelers to plan their trips collaboratively and see if they can adopt the same practice.
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Southwest Invests for Corporate Sales Growth & New Distribution Strategy

Business Travel News (BTN) 17 August 2018
Southwest Airlines is on track to quadruple year over year its number of new corporate contracts in 2018, armed with a bigger and newly structured sales force and a distribution strategy leveraging new capabilities unlocked by its recent reservation system switch, sales executives told BTN.
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SALTO BLUEnet Wireless offers remote control & management of property access points in real-time

SALTO Systems 17 August 2018
SALTO BLUEnet Wireless has been developed to meet the highest demands related to security and ease of use. This access control system is networked through Bluetooth RF and especially designed for doors where real-time control is required. SALTO BLUEnet can be installed as an independent system or can complement SALTO Virtual Network (SVN) in areas of a Hotel where real-time control is required.Control and management of all access points can be done remotely and in real-time from one or more administrator front-desk workstations. The SALTO BLUEnet Wireless engine allows the operator to monitor live access control events and provides the ability to unlock doors, change opening mode, activate a lockdown, monitor live door status or change physical access rules in the access plan, all wirelessly and in real-time.Real-time door and guest management:Control and management of all access points remotely and in real-time from one or more administrator workstations.With a single click of the mouse, the network can be configured and changes made in real-time:- Change the staff and guest's access plan in real-time- Ability to open doors remotely- Emergency remote opening / locking- Change the opening function mode in real-time- Room status monitoringWhen a guest is not satisfied with their room, there can be a direct room change made in real-time. SALTO BLUEnet Wireless real-time includes functionalities such as real-time re-rooming and real-time extended stay.SALTO's BLUEnet wireless real-time solution has the ability to cancel the key instantly after notice of loss, increasing staff and guest security and peace of mind. Each key is cancelled directly after every check out.Get live updates of room status by sending the information from the door lock to the front desk. The hotel front desk staff has the function of real-time door monitoring, which shows which room door is opened at which time.SALTO wireless solutions transfer the battery status from the lock to the user card and from the lock to the system administrator as a maintenance notification.Wireless network architecture:One gateway can communicate with 7 nodes. Each node can operate up to 16 doors, with a maximum distance of 15ft (16m) between the lock and the node. All by using one single IP address.Features:Advanced security with standard encryption communications.Escutcheons and cylinders receive blacklist information and remove cancelled keys from the system in real-time.Receive audit trail information in real-time and view door access without having to visit the door.Real-time door control: This includes door alarm, intrusion alarm, single lockdown and remote door opening.Real-time battery control enables maintenance to view electronic lock power status in real-time.If radio frequency is interrupted or breaks down, the access system will continue to work, as the virtual network of the battery-operated locks remains operative through SALTO SVN.At SALTO Hospitality, the goal is to always give customers the products they need to meet the challenges they face. That's why SALTO has developed BLUEnet Wireless, helping hotel properties improve guest accessibility, comfort, manageability and staff security through innovative technology that has led to exceptional customer satisfaction, both for the hotelier and the guest.
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Reside Worldwide Partners with WWStay for Accommodations Tech

Business Travel News (BTN) 17 August 2018
Alternative accommodation provider Reside Worldwide and accommodations technology company WWStay have partnered to offer the booking technology of WWStay and the alternative accommodations inventory of Reside to corporates.
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Use of Artificial Intelligence & Machine Learning in the Hospitality Industry

Hotelogix Blog 17 August 2018
From developing hyper-personalized guest experiences to determining unrecognized revenue opportunities for the greater good, AI empowers innovation and growth. It does this by filtering information and deducing patterns into deeper actionable insights.
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The Unexpected Costs of Opening a Restaurant

Modern Restaurant Management 17 August 2018
You already know there are a ton of things to consider when opening a restaurant. With so many moving parts, it’s surprisingly easy to underestimate—or even flat out overlook—some of the particulars. Even with the most meticulous planning, some things tend to fall through the cracks.
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On Display: Restaurant Kitchen Efficiency

Modern Restaurant Management 17 August 2018
If you’re a restaurant owner, you’ve probably heard of the kitchen display system. But what is it, and how could it improve your restaurant? The kitchen display system (also called the kitchen video system) is a digital alternative to kitchen printers and paper tickets that connects to your restaurant’s POS software.
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Video: Why Travelport Is Betting Big on Payments and Mobile Booking

skift.com - Digital 17 August 2018
Travelport has worked hard over the last few years to develop new airline merchandising and travel payments solutions on a global level. Next comes the challenge of driving wider adoption in the marketplace.

Not your father's ERP

By Nick Price
Hotel companies have been stuck for too long with an information systems architecture conceived well into the last century, and built around a notion of a Property Management System (PMS) at the center of everything that a hotel does or will do, writes NetSys Technology's Nick Price. Building on his ground-breaking article in last year's edition of the Hotel Yearbook, Nick further refines the Hotel OS architecture concept he described in 2017 by revisiting another legacy concept whose time has come: Enterprise Resource Planning.
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Roomex locks in EUR8M to fuel product development and market expansion

PhocusWire 17 August 2018
Dublin-based Roomex has raised €8 million in Series A funding to develop its hotel booking platform for small and medium businesses and to expand beyond Ireland and the United Kingdom.
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Achieving High-Tech Guest Satisfaction with Mobile Systems

Lodging Magazine 17 August 2018
As mobile devices become smaller, more reliable, and less expensive, more and more hotels are leaning on this technology to help keep operations moving smoothly. This applies not only to tasks that keep the hotel’s moving parts chugging along, but also to guest requests and, ultimately, guest satisfaction. Mike Benjamin, VP of sales and marketing, as well as co-founder of Guestware, a cloud-based guest experience management software, says that using such a software has two major benefits.
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The secret to direct bookings? Consider hotel website conversion rates

PhocusWire 17 August 2018
As the travel planning journey continues to become increasingly more complex, hoteliers need to be looking for more impactful ways to engage and retain their best potential guests.
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Global Newsletter: August 17

4hoteliers.com 17 August 2018
TODAY: The inside story of Hilton’s new high-tech hotel rooms, world's largest 3-D printed reef installed in the Maldives and Are Hotel Front Desks a Thing of the Past?.
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Are these hotel apps making self-service the ideal for guests?

SiteMinder Blog 16 August 2018
It’s no secret modern-day travellers are becoming more accustomed to hyper-personalised and streamlined service from their hotels. In fact, if the hotel is going to deliver on its promise of quality, your guests expect a personalised and convenient experience.
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The latest from the innovators in hotel technology

eHotelier.com 16 August 2018
Held annually near the end of June – this year in Houston – the Hospitality Industry Technology Exposition & Conference (HITEC) ostensibly represents the pinnacle of tech shows for what hotel properties can implement to increase guest satisfaction and back-of-house efficiencies.
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Coffee Chat: SHR & HEBS Digital

Max Starkov | The HeBS blog 16 August 2018
HEBS Digital’s Executive Vice President, Jason Price, chatted with the CEO of SHR—Sceptre Hospitality Resources—Rodrigo Jimenez, to discuss his career and CRS strategies.

The opportunities, challenges of blockchain in hotels

hotelnewsnow.com Featured Articles 16 August 2018
If deployed correctly, blockchain technology can help hotel companies enhance security and “solve some business problems,” according to an expert on the technology.
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3 Hotel Website Designs That Are Inspiring Guests to Book

Hotel Online 16 August 2018
A hotel website is not a pretty banner that showcases the facility’s best assets – it’s actually the place where the guest experience begins nowadays. Through design and content, the website can present your hotel and the experience it offers effectively, making it your best tool for establishing trust and encouraging direct booking.
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Q&A with Hertz on the future of mobile

clickz.com 16 August 2018
Prior to his session titled 'Mobile: The myth, the legend, the reality' at The Transformation of Search Summit taking place in New York on October 19, we caught up with Jason White, the Director of SEO at Hertz for a quick 5-minute preview of his session.
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On the Beach Buys Classic Collection for $25 Million as Package Rules Get Upended

skift.com - Digital 16 August 2018
Online player On the Beach is making a play to attract the business of offline travel agents by creating a new online dynamic-packaging portal. Got it? In online travel, as in life, it sometimes pays to be flexible, and to buy stuff.
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The Appeal of a Package Deal: Hotels Drive Up Room Value with Special Offers

trivago Blog 16 August 2018
Offer guests something special along with your hotel room. That’s the message coming through loud and clear in an article published on Tnooz last month, which examined Expedia Group’s recent study on the consumer appeal and profitability of package sales.
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The Fundamental Problem with Hotel Group Revenue Management

The Rainmaker Hospitality and Gaming Blog 16 August 2018
“The meetings and events industry is thriving,” says Issa Jouaneh, senior VP and GM of American Express Meetings & Events. Companies are recognizing that meetings engender growth within their organizations. And this growth mindset is creating more opportunities for hotels when it comes to nabbing bigger slices of the “group business” pie. But along with these greater opportunities, we’re seeing greater competition as well.

Personal data, privacy and identity

By Alvaro Hidalgo
The collection of personal data is inherent to the hotel industry; it is what allows us to tailor guest experiences, market our hotels effectively, and foster long-term loyalty. The EU's General Data Protection Regulation (GDPR) will come into force soon, and it has the potential of turning all of this, and more, on its head. Alvaro Hidalgo walks us through the enormous challenges, and even posits a solution.

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