Meet Minneapolis: Travel to the Twin Cities this Summer for HITEC 2019

Featured · 14 Feb

We all know that travel can be a real hassle. So, what about a trip makes it worth packing up your suitcase, saying goodbye to your family for the ne

Data Quality Vital To Total Revenue Forecasting
Data Quality Vital To Total Revenue Forecasting — By Michael McCartan

Duetto · 24 May

Total Revenue Forecasting (TRF) enables hotels to get a better picture of both rooms revenue and ancillary revenue in order to plan more strategically. This may be in terms of resourcing. For example, anticipating demand before it arrives can enable you to spend marketing money more accurately. It can show where demand is weak, not only in rooms but also in other revenue-generating areas of your hotel.

Hotel Expiration Dates: Fact or Fiction?
Hotel Expiration Dates: Fact or Fiction? — By Mark Lewis-Brown

Vertical Booking USA · 24 May

Expiration dates: they're super common in some industries - they are regularly seen on consumer-packaged goods, food and drinks, medicine, etc. - but the idea of an expiration date isn't often applied to the hotel industry.

Hotel Revenue Management Expert Launches Consulting Firm
Hotel Revenue Management Expert Launches Consulting Firm

RevUp Hospitality · 24 May

San Francisco, CA - With hotels in the U.S. and globally preforming at record-breaking rates (STR, 2018), a new service is available to help underper

Ireckonu confirms renewed partnership with Mandarin Oriental
Ireckonu confirms renewed partnership with Mandarin Oriental

Ireckonu · 23 May

Ireckonu has announced that Mandarin Oriental has renewed its partnership to utilize its Core and IKnowU products to better understand guests' prefer

How Hoteliers Can Streamline Labor Management throughout the 2019 Summer Season

HFTP Connect · 23 May

Written by: Steve Pappas With the summer months in full swing, vacatimaking it one of the busiest times of the year for the hospitality industry.

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How Smartconcierges Can Make Every Guest Moment Matter and Improve the Guest Journey
How Smartconcierges Can Make Every Guest Moment Matter and Improve the Guest Journey — By Raj Singh

Go Moment · 23 May

Today, brands are essentially collections of experiences. We're in an era where people remember moments and experiences, not ads or logos. In this age where "CX is the new UX," there are six common objectives in the digital transformation of travel's customer experience that hotels need to consider as part of their strategy to build their brands through personal interaction. These objectives include frictionless interactions at every touchpoint, the ability to communicate through preferred/multiple channels, personalization, reducing problems while improving wonder and delight, inspiring loyalty, and accommodating the needs of the new generations of travelers. This is all in addition to delivering traditional standards of exceptional hospitality like welcoming guests by name, responsiveness, affability, following up on requests, creating ambiance, and so forth. It's a tall order to sustain essential guest service levels while crafting the ideal digital experience.

    Skift WebinCreating More Human Interactions for Travel Brands

    skift.com - Digital · 23 May

    Machine learning is revolutionizing the travel industry, where it has the potential to transform company activity related to marketing, customer serv

    3 Reasons to Focus on Local Negotiated Rate Contracts Now
    3 Reasons to Focus on Local Negotiated Rate Contracts Now

    Amadeus Hospitality Insight · 23 May

    In 2018, travelers in the U.S. spent more than $232 billion on lodging, according to the U.S. Travel Association. That includes 463 million business

    Hotel Tech: How to Use It to Gain a Competitive Edge
    Hotel Tech: How to Use It to Gain a Competitive Edge — By Lillian Connors

    Bizzmark · 23 May

    In today's extremely competitive business environment, hotels miss no opportunities to attract new guests and get a running length ahead of the competition. One of the main weapons in their arsenal is technology. Constantly expanding opportunities to improve customer satisfaction, hotel managers have their sights at using technological solutions to their advantage. Here are a few effective examples.

    Getting it all together: The major challenge for hospitality
    Getting it all together: The major challenge for hospitality — By Mark Fancourt

    Despite the advances in technology, the piece that continues to elude the industry, according to TRAVHOTECH’s Mark Fancourt, is a single selling platform allowing inventory and pricing for all products and services to exist in a homogenous environment.

    Oomph Launches Plastic-Free Hotel Key Card
    Oomph Launches Plastic-Free Hotel Key Card

    Oomph! · 23 May

    UK company Oomph has launched a plastic-free hotel keycard for the sustainable hotelier, made entirely from wood fibre. With similar performance to p

    TRAY Partners with Ordermark to Integrate Third-Party Online Ordering
    TRAY Partners with Ordermark to Integrate Third-Party Online Ordering

    Hospitality Technology Magazine · 23 May

    Restaurants can accept orders from third-party sites without manually reentering them into the POS.

    Bespoke Announces World's First AI Chatbot App for Resort Train Travelers
    Bespoke Announces World's First AI Chatbot App for Resort Train Travelers

    Hospitality Technology Magazine · 23 May

    AI-powered personal assistant provides foreign and English-speaking travelers information and tips to explore world destinations with confidence.

    The Desoto in Savannah Selects Go Moment's Ivy Smartconcierge
    The Desoto in Savannah Selects Go Moment's Ivy Smartconcierge

    Hospitality Technology Magazine · 23 May

    Smartconcierge welcomed at three Sotherly Hotels' luxury independent properties to streamline staff operations, elevate service and generate more rev

    5 Ways Hospitality Businesses Benefit from Cloud-Based Shift Scheduling

    Hospitality Technology Magazine · 23 May

    Improper scheduling can lead to revenue loss and unhappy workers.

    Travel 2.0 takes flight

    hotelmarketing.com · 23 May

    For airlines, hotels, cruise lines, tour companies, and others, opportunities abound to take marketing, sales, and the travel experience to greater h

    Milestone's Insights Sessions at HSMAI ROC 2019 - June 18th
    Milestone's Insights Sessions at HSMAI ROC 2019 - June 18th

    Milestone Insights · 22 May

    HSMAI members can register for our sessions free using this link. We'll also guide you through a free website audit at ROC.

    With Over a Decade Exhibiting at HITEC, InvoTech is Excited to Return to Minneapolis this Year with New Technology and System Features
    With Over a Decade Exhibiting at HITEC, InvoTech is Excited to Return to Minneapolis this Year with New Technology and System Features

    InvoTech · 22 May

    InvoTech Systems Inc. announced participating at the HITEC Show in Minneapolis and the recent implementation of its new wireless UHF-RFID handheld re

    SiteMinder Finds More French Accommodation Seekers Prefer to Book Direct
    SiteMinder Finds More French Accommodation Seekers Prefer to Book Direct

    SiteMinder · 22 May

    A new report by SiteMinder, the global hotel industry's leading guest acquisition platform, has found that more of France's accommodation seekers pre

    The future of the CRS
    The future of the CRS — By Gautam Lulla

    We’re seeing a dramatic shift in the hotel distribution landscape right now. For the last decade, writes Travel Tripper’s Gautam Lulla, there’s been a boom in the number of new hospitality technology providers entering the market. These companies introduced fresh ideas and products into a tech landscape that had long been stagnant. We’ve now reached a point of maturity, and the industry is moving toward a "platformization model.”

    Dream Hollywood Reimagines Guest Marketing
    Dream Hollywood Reimagines Guest Marketing

    INTELITY · 22 May

    Connecting with and effectively marketing to guests are big pain points in the hospitality industry. In an age where guests are inundated with conten

    Cvent Hitches Up With Wedding Spot to Boost Venue Business

    skift.com - Travel Services · 22 May

    Cvent remains committed to bringing new products to its customers through acquisitions. By diving into the U.S. market for weddings, the event tech g

    How CHG Healthcare Uses Event Technology to Put People First
    How CHG Healthcare Uses Event Technology to Put People First

    Cvent Hospitality Blog · 22 May

    As one of the largest healthcare staffing providers in the U.S., CHG Healthcare works to put people first. Manager of Corporate Events Annie Gingrich

    In Human vs. Machine, CWT Study Finds Two-Thirds of Travelers Prefer Machines When Booking Air Travel
    In Human vs. Machine, CWT Study Finds Two-Thirds of Travelers Prefer Machines When Booking Air Travel

    CWT · 22 May

    Research by CWT, the B2B4E travel management platform, shows that travelers prefer to manage their travel transactions digitally, via an app or brows

    The Virtualization of an Amenity: A New Way To Delight Your Guests
    The Virtualization of an Amenity: A New Way To Delight Your Guests — By Adam Hoydysh

    Plum · 22 May

    Any hospitality professional knows that the modern traveler wants it all - but they also want it delivered in a faster, more efficient, and more attentive manner. As our world continues to change and adapt under the influence of increasingly automated, smart technology, consumer expectations, and trends are shifting in tandem. What was once the industry standard has, in many cases, been replaced by tech-enabled enhancements that provide instant gratification, simplified touch-points, and personalization. Consumers are used to ATMs at the bank instead of tellers, checking in for airplane flights online, and they are now looking for that same efficiency when they arrive at a hotel. No one wants to wait in line for the front desk anymore. Travelers especially are increasingly in favor of self-service platforms, and technology which taps into (and leverages) their data for a more refined, meaningful experience. This is further exemplified by studies revealing that when it comes to hotel guests, 63% prefer tech-enabled lobbies, and 84% prefer mobile check-in and check-out. However, in the case of hospitality, this brings hoteliers to a conundrum, of sorts. Sure, the modern guest craves an experience that is primarily defined by efficiency and instant gratification - but what about those traditional markers of great hospitality? If hotels empower guests to bypass the front desk and classic touch-points entirely, are they then missing out on the opportunity to engage with those guests? How can hotels find the balance between service that is as efficient and streamlined as it is attentive and memorable? Traditionally, the front desk marks an opportunity for hotel staff to make a lasting first impression; welcoming the guest by name to make them feel appreciated and at home. This was also a prime opportunity for staff to offer certain 'wow' moments, raging from personalized upgrades to complimentary glass of wine or champagne for loyal guests. Of course, these meaningful moments could be easily thwarted in the case of lines and frustrating delays or missed opportunities for personalization. If this is the dilemma which gave life to the self-service movement, allowing hotel staff to better focus their service efforts and guests to bypass notoriously time-consuming touch-points, how can hotels still go the extra mile for incoming guests? And to take this a step further - and by a step further we mean, what if we could extend this into each guest's room? As a matter of fact, we think there is - with the transformation of in-room beverage service by way of single-serve red or white wine by the glass via Plum. As hotels continue to evolve their in-room F&B strategy from traditional mini-bars with next-generation in-room appliances such as by the glass wine, we realize the unique opportunity to virtualize an amenity. That memorable gesture of a complimentary glass of wine offered at the front desk, whether to welcome a guest, reward loyalty or recover guest service, can still be fulfilled even without that physical touch-point at check-in. Considering that 80% of luxury hotel guests drink wine regularly, this represents an especially appealing service offering for leisure and business travelers alike. Now, let's tie this back to the initial discussion of the self-service model. The increasing guest demand for self-service technology is largely rooted in the desire for an efficient, seamless experience that offers enhanced autonomy. Ultimately, guests like to be in control - to be provided a service, yes, but in control. With the help of an in-room wine appliance, hoteliers can go the extra mile for guests with a special offer that is (a complimentary pour for example) completely self-service. Using the in-room device, guests can easily serve themselves a glass of red or white wine, chilled and on demand.

    TrustYou Launches New Restaurant Feedback Solution With Targeted Features to Drive F&B Revenue
    TrustYou Launches New Restaurant Feedback Solution With Targeted Features to Drive F&B Revenue

    TrustYou GmbH · 22 May

    Feedback management expert TrustYou announces the launch of its restaurant tool, in a continuous effort to help the representatives of the food and b

    Amadeus boosts its accommodation content by over 30% thanks to new partnership with Booking.com
    Amadeus boosts its accommodation content by over 30% thanks to new partnership with Booking.com

    Amadeus · 22 May

    No matter how or where travelers shop, they want greater choice and convenience when booking a trip. Finding the right place to rest your head at nig

    With Over a Decade Exhibiting at HITEC, InvoTech is Excited to Return to Minneapolis This Year With New Technology and System Features

    Hotel Online · 22 May

    InvoTech Systems Inc. announced participating at the HITEC Show in Minneapolis and the recent implementation of its new wireless UHF-RFID handheld re