Sentiment Survey Report Released by Hospitality Net Reveals Surprising Insights from Industry Leaders
Sentiment Survey Report Released by Hospitality Net Reveals Surprising Insights from Industry Leaders

Featured · 26 Oct

Hospitality Net™, the most-trusted source for hospitality industry news, and HFTP, a global nonprofit association that is dedicated to solving indust

The Digital Guest Journey Advances with Maestro PMS Mobile Check-Out and Tablet eFolio Display
The Digital Guest Journey Advances with Maestro PMS Mobile Check-Out and Tablet eFolio Display

NORTHWIND-Maestro · 19 Nov

Mobile operations and environmental sustainability are two of today's top hospitality trends. Guests want to control as much of their hotel experienc

ME Dubai Partners with InnSpire to Offer Complete Digital Guest Journey Ahead of 2020 Opening
ME Dubai Partners with InnSpire to Offer Complete Digital Guest Journey Ahead of 2020 Opening

InnSpire · 19 Nov

InnSpire, a leading provider of a comprehensive technology suite that helps drive a seamless, world-class guest experience for some of the world's mo

Fuel Adds Robust In-app Functionality to its AI-powered Cross-channel Marketing and Guest Engagement Platform
Fuel Adds Robust In-app Functionality to its AI-powered Cross-channel Marketing and Guest Engagement Platform

Fuel Travel · 19 Nov

Fuel, the premier provider of hotel marketing software and digital agency services for the hospitality sector, has announced the launch of a powerful

Hotel St. Michel Adapts to Latest Guest Wi-Fi Trends by Partnering with Hotel Internet Services
Hotel St. Michel Adapts to Latest Guest Wi-Fi Trends by Partnering with Hotel Internet Services

Hotel Internet Services (HIS) · 19 Nov

Hotel Internet Services (HIS), a full-service provider of internet services and solutions for the hospitality industry, has announced the successful

TrustYou Achieves Larger Than Ever Influence In The APAC Region By Partnering with Hospitality Industry Giants
TrustYou Achieves Larger Than Ever Influence In The APAC Region By Partnering with Hospitality Industry Giants

TrustYou GmbH · 18 Nov

TrustYou celebrates the wrap-up of a successful 2019, after a series of fruitful new partnerships and product releases, especially in the APAC market

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apaleo hits new milestone with 250 properties contracted and more than 100 connected apps in its app store
apaleo hits new milestone with 250 properties contracted and more than 100 connected apps in its app store

apaleo GmbH · 18 Nov

After launching its PMS platform and officially beginning sales at ITB 2019, apaleo, the most open property management system, has announced today th

Omnichannel Surveys: The Next Step In Collecting Critical Customer Feedback

HFTP Connect · 18 Nov

Written by: Jaime Bailey Back in 2013, Walker Insights made the bold prediction that by 2020 customer experience would overtake price and product as

Booking.com Extends Genius Rates To Other OTAs
Booking.com Extends Genius Rates To Other OTAs — By Simone Puorto

simonepuorto.com · 18 Nov

Over the last couple of days, you may have received an email from Booking.com, stating that, starting from 2 December, you'll "gain access to a larger audience as your Genius rates will be offered to the most frequent travelers across other companies within the Booking Holdings family."

Desert Diamond Casino West Valley Expansion Project Implements InvoTech Uniform System
Desert Diamond Casino West Valley Expansion Project Implements InvoTech Uniform System

InvoTech · 18 Nov

InvoTech Systems is the leading provider of advanced Linen Management, Laundry and Uniform Systems that integrate the latest RFID technology to incre

The future of global hospitality and sustainable technology
The future of global hospitality and sustainable technology — By Diane Estner

Technological changes coming rapidly down the line represent a massive disruption globally, writes Danni’s Diane Estner – not just in hospitality and travel, but more fundamentally in changing the way we operate and live as human beings. The hotel world will be radically affected.

Onyx CenterSource and Accor Broaden Partnership to Include Hospitality and Market Insights
Onyx CenterSource and Accor Broaden Partnership to Include Hospitality and Market Insights

Onyx CenterSource · 18 Nov

Onyx CenterSource, a leading global provider of B2B payments and business intelligence solutions to the hospitality industry, today announced the exp

IHG Direct Bookings Tech Play and 11 Other Top Hospitality Stories This Week

skift.com - Hotels · 17 Nov

This week in hospitality, IHG is taking a tougher approach with online agencies by using new technologies to gain traction for its mobile app and web

Accor and HRS Sign Multi-Year Strategic Agreement
Accor and HRS Sign Multi-Year Strategic Agreement

HRS - Hotel Reservation Service · 15 Nov

HRS, the leading Global Hotel Solutions end-to-end technology provider in business travel, announced the signing of new multi-year agreement with Acc

Designing a hotel loyalty program: Part 1
Designing a hotel loyalty program: Part 1 — By Casey Munck

Cendyn™ · 15 Nov

Hotel loyalty programs can be so much more than points and an occasional free room to VIPs. But even that requires forethought. To start, you have to think about the loyalty ecosystem from an architectural standpoint before you even start building the tech to enable it.

CRM: Fact vs. Fiction
CRM: Fact vs. Fiction — By Mikael Fries

NextGuest · 15 Nov

Some hotels have it, others do not. There is a lot of talk about it, but, unfortunately, there are many variations and definitions of what Customer Relationship Management (CRM) really is. Because today's customers are overwhelmed with options and information, it's more important than ever to build strong customer relationships and nurture them before, during, and after those guests stay on your property. Many CRM systems can be used to solve operational issues, as well as gather data on customers and then use that data to bring those customers back time and time again. In order to understand where CRM can take your hotel, we must first start with the basics of understanding what it is and why it matters.

The Future of Restaurant Tech: Serving the Next Course
The Future of Restaurant Tech: Serving the Next Course

Forbes · 15 Nov

After publishing our inaugural state-of-the-restaurant industry report in 2018, we are pleased to share an updated 2019 Restaurant Tech EcoSystem map

Letter from the HFTP Global President: We Have a Lot to Celebrate

HFTP Connect · 14 Nov

At the ocean-inspired Annual Tribute to Success at the HFTP 2019 Annual Convention, newly-installed HFTP Global President Michael Levie spoke about w

Investing in the Guest Experience
Investing in the Guest Experience — By Henri Roelings

Hospitality Net · 14 Nov

Many will recall the 2017 brand crisis, which cost United Airlines $1.4 billion in value practically overnight after a passenger incident where injured while being forcibly removed from a fully boarded, sold-out flight went viral. This situation showcased the enormous impact of customer experience, and arguably there is no industry in which the experience holds more weight than hospitality. So, it comes as no surprise that the recent Hospitality Technology Sentiment Survey revealed an increase in IT investments into "Guest Experience" products, with 46.63% of respondents naming this category as the primary focus.

Don’t Skip Out on Skip-Gen Travel
Don’t Skip Out on Skip-Gen Travel — By Alan Young

Puzzle Partner Ltd. · 14 Nov

There's a popular saying that reads, "Identity influences behavior." This proves to be an especially important understanding of hospitality. As industry leaders work to identify (and cater to) the entirety of the guest journey, from pre-stay to post-stay, we are constantly faced with the question like: What do guests want most, and why? What is their motivation for traveling? What makes an exceptional trip? Modern guest loyalty, after all, is earned, not given. Across each generational group and travel segment, hoteliers are implored to get closer with each guest to gain a deeper understanding of who they are, what they want and why, to provide precisely that experience. Recently, we've spent a great deal of time discussing those unique identities, motivations, and expectations that accompany each generational group when it comes to travel. From baby boomers to millennials, Generation X, and multi-generational travelers, there are no shortage of age-born influences at work to shape what is perceived as the 'ideal' trip. But within that discussion, we've yet to delve into a rather new, but ever-important, category: Skip-Generation Travel. Skip-gen travel is a growing segment represented by grandparents taking their grandchildren on holiday with them, rather than their children. Remember — identity influences behavior. With family playing such an integral role in a grandparent's identity, it should come as no surprise that the travel bug is being viewed as an opportunity for enhanced family connection. The cultivation of family and deep-rooted connections is, oftentimes, what brings family members together on foreign soil. Not to mention, with many grandparents living notable distances from their family members, a shared vacation represents an exciting way to bridge the gap and inspire closer relationships with young grandchildren. What Does the Modern Grandparent Look Like?

Buying hospitality technology in the future
Buying hospitality technology in the future — By Pete Simpson

Buying hotel technology today is too hard, says protel’s Pete Simpson. The sales cycle today is a long, tortuous path for the average hotelier. Even when hoteliers know what technology they want to deploy in their hotels and already have a firm commitment from their management teams, it still takes many months to source, buy, deploy and finally have the software operational.

HFTP and Shiji Group Premiere GX: Guest Experience Spotlight
HFTP and Shiji Group Premiere GX: Guest Experience Spotlight

HFTP · 14 Nov

This week, HFTP and Shiji Group unveiled GX: Guest Experience Spotlight at HITEC Dubai's Opening Ceremony to an audience of hundreds of hoteliers.

Meliá Hotels International Among The 10 Leading Companies In Spain For Digital Transformation
Meliá Hotels International Among The 10 Leading Companies In Spain For Digital Transformation

Melia · 14 Nov

Digitalisation provides development opportunities for the travel industry and drives the creation of new business models and new added-value products

Tech Savvy Trends You Can Implement to Impress Your Guests for Your Next Meeting or Event
Tech Savvy Trends You Can Implement to Impress Your Guests for Your Next Meeting or Event

Hilton · 14 Nov

2020 is quickly approaching, and with that comes a new surge of technological advancements and ever-evolving trends to better improve the quality of

Research Shows Reducing Friction Matters; Expedia Group Prioritizes for Travelers and Partners
Research Shows Reducing Friction Matters; Expedia Group Prioritizes for Travelers and Partners

Expedia Group, Inc. · 14 Nov

Technology can improve travel experiences by reducing pain points and stressors along the journey. Today, Expedia Group and business strategy Firm Ma

Business Travelers Sentiment Remains Strong With Most Frequent Travelers Wanting Even More Travel
Business Travelers Sentiment Remains Strong With Most Frequent Travelers Wanting Even More Travel

GBTA · 13 Nov

Business travelers remain optimistic and sentiment remains strong despite economic headwinds in some parts of the world. Senior-level business travel

InnSpire Maximizes Guest Engagement and Service at LUX* North Malé Atoll Resort & Villas, Maldives Super-Luxury Resort in the Maldives
InnSpire Maximizes Guest Engagement and Service at LUX* North Malé Atoll Resort & Villas, Maldives Super-Luxury Resort in the Maldives

InnSpire · 13 Nov

InnSpire, the award-winning provider of guest engagement, digital entertainment and business intelligence solutions for the global hospitality indust

HFTP 2019 Chapter Leadership Workshop Builds Leadership at the Local Level

HFTP Connect · 13 Nov

After a several year hiatus, the re-instated Chapter Leadership Workshop brought together 58 chapter officers representing a host of HFTP local chapt

Federal Judge Limits U.S. Border Patrol's Power to Search Travelers' Devices

skift.com - Destinations · 13 Nov

The expanded power of U.S. border control under Donald Trump has concerned privacy activists as well as tourism officials, who worry about the polici