Meet Minneapolis: Travel to the Twin Cities this Summer for HITEC 2019

Featured · 14 Feb

We all know that travel can be a real hassle. So, what about a trip makes it worth packing up your suitcase, saying goodbye to your family for the ne

Eagle Hospitality Trust Selects Go Moment’s AI-Powered Ivy Smartconcierge for Seven Properties
Eagle Hospitality Trust Selects Go Moment’s AI-Powered Ivy Smartconcierge for Seven Properties

Go Moment · 20 Aug

SANTA MONICA, California (AUGUST 20, 2019) - Go Moment™, the world's leading provider of real-time artificial intelligence guest communication soluti

Case Study: AKA, the Global Leader in Luxury Hotel Residences, Provides A Personalized Resident Experience Using Maestro Multi-Property Cloud PMS
Case Study: AKA, the Global Leader in Luxury Hotel Residences, Provides A Personalized Resident Experience Using Maestro Multi-Property Cloud PMS

NORTHWIND-Maestro · 20 Aug

AKA is a portfolio of 12 unique properties, located in prime locations including New York City, Los Angeles, London, Washington DC and Philadelphia.

The Brisbane Convention & Exhibition Centre in Australia Now Using InvoTech UHF-RFID Uniform System
The Brisbane Convention & Exhibition Centre in Australia Now Using InvoTech UHF-RFID Uniform System

InvoTech · 20 Aug

InvoTech Systems Inc. announced the recent implementation of its UHF-RFID Uniform System at the Brisbane Convention & Exhibition Centre to automate u

Now Available - Website Content Personalization Whitepaper
Now Available - Website Content Personalization Whitepaper

NextGuest (formerly HEBS Digital) · 20 Aug

Personalization in the hospitality industry isn't a new concept. Hotels often provide personalized in-room and on-property experiences, so why should

J Hospitality and Development Implements ProfitSword Portfolio-wide to Streamline and Enhance Data Management, Forecasting
J Hospitality and Development Implements ProfitSword Portfolio-wide to Streamline and Enhance Data Management, Forecasting

ProfitSword · 20 Aug

ProfitSword, hospitality's premier developer of business intelligence software and data integration services, has announced the implementation of its

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Rethinking Hospitality Technology: How a Focus On Exemplary Service & Support Drives Customer Retention
Rethinking Hospitality Technology: How a Focus On Exemplary Service & Support Drives Customer Retention — By Binu Mathews

IDS Softwares · 20 Aug

Service is king across all industries. Those brands which establish and maintain top-tier service will not only survive but, more importantly, thrive in today's market. Hoteliers around the globe are investing an increasing amount of capital into the implementation of guest-centric technology. However, it's important to remember that while hoteliers focus on the provision of exceptional service to their guests, hospitality technology vendors assume a similar responsibility to that hotel. Just as a hotel's relationship with a guest doesn't end when they select "book now," a vendor's relationship with a hotel doesn't end when they choose to purchase their product. That's merely the first step of, ideally, a long-term, mutually beneficial customer-vendor relationship. In the world of hospitality technology, next-generation platforms (big or small) that demonstrate real staying power and industry-wide influence are those who understand that the customer, in this case, the hotelier, is king. Just as guest loyalty defines the long-term success of a hotel, customer retention will determine the continued success of technology vendors. Because when it comes to the purchase of technology, on-going exemplary service is everything. And yet, reports of poor service commonly plague industries around the globe, with studies indicating that 58% of people felt under-appreciated by companies they conducted business with in 2016. If anything, plights with customer service have become something of a bad punchline, as companies frequently undermine consumer expectations in the realm of on-going support. NewVoiceMedia's 2018 "Serial Switchers" report reveals that poor customer service is costing businesses more than $75 billion a year. That's up $13 billion since its last report in 2016. The stakes are higher than ever before, so why aren't businesses delivering? What can hospitality technology companies learn from this? Identifying a Successful Service Model Hotel technology today is all about innovation. Hospitality leaders are eager to invest in services and platforms which pave the way to a more streamlined, intuitive operational model that brings them closer to guests — with ease. With the right tools in place, properties can offer their guests enhanced connectivity, personalization, and convenience across every touch-point. At least, that's the goal. However, without a service model that genuinely supports a clients' immediate and future needs, hotel tech companies cannot truly drive innovation. After all, if a product can't adapt and evolve with the needs of the client, how can it truly be considered innovative? How can it help keep hotels a step ahead of guest trends, if it doesn't offer an agile infrastructure that's receptive to long-term growth? Let's consider a popular example. Apple is commonly regarded as one of the top customer service providers in America. In addition to its widely accessible service and repair centers, Apple also operates 28 service call centers in America that are positioned strategically to maintain quality service across the globe. However, this was not always the case. In the mid-1990s, Apple was struggling. Realizing the company was at a pivotal make-or-break impasse, interim CEO Steve Jobs decided it was time to shift their focus away from defeating rival companies, to providing better customer-oriented products and services. His envisioned Apple as a company that would 'serve the people,' developing innovative products and services that truly catered to the needs and desires of those who had been buying Apple's products since day one. Since then, Apple has dominated the market share as a leading, world-class provider in technological innovation and hands-on customer service. Another example of an exceptional customer-centric model at work can be observed via JetBlue airlines. While airlines commonly come under fire, especially across social platforms, for negative customer experiences, JetBlue has a reputation for attentive and responsive, personalized customer service. For example, in December of 2013, Paul Brown was flying JetBlue airlines when he casually tweeted that he couldn't grab his Starbucks coffee before boarding the plane because he was flying out of the smaller terminal at Boston's Logan airport. Within seconds of seeing the tweet, JetBlue sprang to action, and the airport customer service team delivered a Starbucks venti mocha to his seat on the plane. Brown was elated and raved about JetBlue on Twitter. While this is a rather specific example, it's essential to consider the underlying theme — the customer and the service a company provides them should always be top of mind.

Mercantile Hotel New Orleans Streamlines and Simplifies Guest Internet Connectivity with Hotspot 2.0 Wi-Fi by GlobalReach Technology
Mercantile Hotel New Orleans Streamlines and Simplifies Guest Internet Connectivity with Hotspot 2.0 Wi-Fi by GlobalReach Technology

Global Reach Technology · 20 Aug

GlobalReach Technology, a leading provider of high-performance Wi-Fi solutions, services and analytics, has partnered with the Mercantile Hotel New O

RM Strategies & Best Practices for Pre-Opening Your Property
RM Strategies & Best Practices for Pre-Opening Your Property — By Dan Skodol

The Rainmaker Group · 20 Aug

Despite reports of a weakening global growth rate through 2020,1 research from IBISWorld shows that the hotels and motels industry has outperformed the broader economy for the past five years, and total industry revenue so far this year has reached $206 billion.2 Globally, there are 100,535 businesses, with a slate of new project openings continuously being added to the lodging landscape. We saw an increase of 669,460 rooms in 2018 in the U.S. alone.3

Companies Like Google Or Amazon Ran A Hospitality Business?
Companies Like Google Or Amazon Ran A Hospitality Business? — By Laura Zizka

EHL · 20 Aug

Creating authentic and captivating experiences is crucial for the competitiveness of hospitality businesses because it can increase value for consumers ([1]; [6]). Experiences are, by definition, co-created in hospitality, meaning they result from "the joint creation of value by the company and the customer" ([7]), regardless whether in high-touch or high-tech contexts ([3]). Today, exploiting technology for enabling and managing these experiences has become commonplace in many industries, but experts who can co-create through technology to produce authentic and captivating experiences in the hospitality industry are desperately lacking. The Global Center for Digital Business Transformation suggests that the hospitality industry is moving closer to the centre of the 'digital vortex' where the velocity and magnitude of change are highest ([8]).

Give us a platform we can build on
Give us a platform we can build on — By Lyle Worthington

Too many software developers in this industry are focused on building a product, writes Lyle Worthington. They still view the interfaces to it, and data inside, as part of their product. Instead, their products should be platforms as well – ones that anyone can build on.

Groups360 Announces Strategic Investment From Global Hospitality Companies to Create Online Marketplace for Meetings
Groups360 Announces Strategic Investment From Global Hospitality Companies to Create Online Marketplace for Meetings

Groups360 · 20 Aug

Groups360, a leading online marketplace for meetings, today announced that four major hospitality companies - Accor, Hilton, IHG (InterContinental Ho

Za Pizza Taps Oracle for Cloud Solutions
Za Pizza Taps Oracle for Cloud Solutions

Hospitality Technology Magazine · 20 Aug

Oracle MICROS Simphony Point of Sale helps the chain deliver speedy service and seamless ordering and payments for guests.

4 Factors That Will Influence the Hospitality Industry in Next Year
4 Factors That Will Influence the Hospitality Industry in Next Year

Hospitality Technology Magazine · 20 Aug

From Google as a travel agent to machine learning and AI, these four factors will change how consumers search, book and travel.

How technology can help retain front office staff in hotels

Hotelogix Blog · 20 Aug

With its global workforce said to touch 328 million by 2020, the hospitality industry is one of the largest employers in the world. In fact, the hosp

Webinar: Taking on the 2020 Hospitality Digital Marketing Budget
Webinar: Taking on the 2020 Hospitality Digital Marketing Budget

Milestone Insights · 19 Aug

Q4 2019 approaches, which means it's time to start thinking about your 2020 budget. Register now and let us guide your budgeting process in this webi

Watch Now: Content Personalization 2.0 On-Demand Webinar
Watch Now: Content Personalization 2.0 On-Demand Webinar

Max Starkov | The HeBS blog · 19 Aug

Personalization in the hospitality industry isn't a new concept. Hotels often provide personalized in-room and on-property experiences, so why should

New San Diego hotel implements InvoTech's uniform system
New San Diego hotel implements InvoTech's uniform system

Hotel Management · 19 Aug

The system at the InterContinental San Diego will provide cost-saving benefits by automating manual uniform-inventory tasks.

HRI Lodging upgrades accounting processes with Aptech
HRI Lodging upgrades accounting processes with Aptech

Hotel Management · 19 Aug

HRI installed the PVNG enterprise back-office system for integrated financial analysis and decision making at 25 hotels.

Volo Hospitality Systems partners with SynergyMMS
Volo Hospitality Systems partners with SynergyMMS

Hotel Management · 19 Aug

These integrated systems will allow hotel staff to be more efficient by keeping track of all requests made by the in-room tablets.

What is a data platform and how does it work in hospitality?
What is a data platform and how does it work in hospitality? — By Carson Booth

With massive amounts of data now available to hotels, it’s safe to say that all future technologies will rely on data and integrations. The importance of data is evident, writes SnapShot’s Carson Booth, but it’s essentially worthless unless it is properly stored, intelligently connected, and made accessible. Without the technology to bring data together, data becomes unmanageable and data silos are unavoidable. The decentralized nature of the hotel and restaurant business and the lack of integrations between channels across the industry have made the need for an independent system to collect and connect all hotel data inevitable. Enter the data platform.

Consumers Energy Approves Over 125 Rebates for EV Charging Stations
Consumers Energy Approves Over 125 Rebates for EV Charging Stations

green lodging news · 19 Aug

Consumers Energy announced that it has approved over 125 rebates for electric vehicle charging stations for drivers across Michigan as the energy pro

Casting shapes in-room entertainment strategy

Hotel Management · 19 Aug

Hoteliers and guests increasingly are turning toward casting because of its ease of use and the feeling of security.

A Look At NEC’s Enterprise Solutions For Hospitality Businesses
A Look At NEC’s Enterprise Solutions For Hospitality Businesses — By Linchi Kwok

CAL Poly Pomona · 19 Aug

I met with the hospitality team of the NEC Global Enterprise Solutions at NEC Corporation's headquarter in Tokyo last week. The team gave me a brief introduction of what services NEC provides and a tour of the NEC Future Creation Hub, an interactive showroom for the company's latest tech products.

Private Equity Firm Accel-KKR’s Latest Fix: Hotel Enterprise Software
Private Equity Firm Accel-KKR’s Latest Fix: Hotel Enterprise Software

skift Inc. · 19 Aug

Buyout firm Accel-KKR is rolling up hotel technology vendors. It needs to find bargains, given the high valuations for the bigger businesses it more

Study: Branded Event Apps Outperform Generic Solutions
Study: Branded Event Apps Outperform Generic Solutions

Professional Convention Management Association (PCMA) · 19 Aug

A new analysis by Bizzabo shows that meeting attendees are 50% more likely to adopt branded tools over unbranded.

Your Board Meetings Need Not Be Bored Meetings
Your Board Meetings Need Not Be Bored Meetings

Club Managers Association of America (CMAA) Blog · 19 Aug

Servant leadership in private clubs is a demanding and thankless job. Overly long board meetings that lack structure, purpose, and discipline make bo

Preserving High Touch in a High Tech Era: The Crucial Role Hospitality Bussinesses
Preserving High Touch in a High Tech Era: The Crucial Role Hospitality Bussinesses

Ecole hôtelière de Lausanne (EHL) · 19 Aug

Creating authentic and captivating experiences is crucial for the competitiveness of hospitality businesses because it can increase value for consume

Employee Management App Raises $9.3M
Employee Management App Raises $9.3M

Hospitality Technology Magazine · 19 Aug

Money will be used to scale Nudge Reward's growth and drive innovation in employee experience management.