Sentiment Survey Report Released by Hospitality Net Reveals Surprising Insights from Industry Leaders
Sentiment Survey Report Released by Hospitality Net Reveals Surprising Insights from Industry Leaders

Featured · 26 Oct

Hospitality Net™, the most-trusted source for hospitality industry news, and HFTP, a global nonprofit association that is dedicated to solving indust

Marketing to groups looking to buy out entire hotels
Marketing to groups looking to buy out entire hotels

HotelNewsNow · 9 Jul

Some hoteliers have realized that one way to bring in business during the coronavirus crisis is to rent out their entire properties.

Change is on the Horizon: What's Next for Marketing in a Post-Pandemic World
Change is on the Horizon: What's Next for Marketing in a Post-Pandemic World — By Alan Young

Puzzle Partner Ltd. · 9 Jul

Around the world and across industries, marketers now face arguably one of the toughest challenges of their careers. There is, after all, no universally established gold-standard for marketing during a wide-spread pandemic, because a global crisis of this magnitude is hardly 'textbook'. As the media coverage so often reiterates, we now find ourselves in uncharted territory.Although the importance of brand agility and frequent innovation is well-understood by business owners and B2B marketers, the coronavirus pandemic truly acts as a crash course in responsive strategy and innovative thinking. It's during times like these, that marketing teams will either pivot and thrive or become a victim of unprecedented global circumstances.According to a 2010 Harvard Business Review which surveyed the impact of past recessions on 4,700 companies,17% of companies didn't survive a recession, and 80% hadn't regained their pre-recession growth rate three years after the recession. Conversely, only 9% were able to outperform their competitors by at least 10% in revenue and profit growth following an economic downturn.

SiteMinder Study: 90 Percent Of Spaniards Will Travel Domestically By 2021 Year End
SiteMinder Study: 90 Percent Of Spaniards Will Travel Domestically By 2021 Year End

SiteMinder · 9 Jul

A new study by SiteMinder, the global hotel industry's leading guest acquisition platform, highlights the commitment of Spanish locals to the country

Hotel Sentiment Survey Results: What Does Re-Opening Look Like During a Pandemic?
Hotel Sentiment Survey Results: What Does Re-Opening Look Like During a Pandemic? — By Nicki Graham

Cendyn™ · 9 Jul

In a recent survey conducted at Cendyn, we spoke with hoteliers from across the globe and asked them how they are managing their re-opening strategy during a global pandemic. As a reminder to all, hotels are in different situations across the globe - not every hotel is closed right now but many were closed for a significant time and are just re-opening or planning to re-open, albeit at a limited capacity. There are also a number of hotels that are closed for the foreseeable future. This survey is focused on re-opening strategies for hotels across the globe and what their priorities are during this uncertain time. We look at the data from a global perspective throughout.

Breaking Even and the 5 Stages of Grief
Breaking Even and the 5 Stages of Grief — By David Eisen

HotStats Limited · 9 Jul

In 1969, Swiss-American psychiatrist Elisabeth Kübler-Ross published "On Death and Dying," which posited five stages of grief: Denial, Anger, Bargaining, Depression and Acceptance.

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Groups360 Announces Strategic New Product Features
Groups360 Announces Strategic New Product Features

Groups360 · 9 Jul

Groups360™, a leading online marketplace for meetings, today announced the release of new product enhancements to GroupSync™, the first truly transpa

SiteMinder's Changing Traveller Report 2020: Special COVID-19 Spain Edition

SiteMinder Blog · 9 Jul

For this Special COVID-19 Edition of SiteMinder's Changing Traveller Report, we surveyed 500 local citizens to understand how their plans, behaviour

Maestro PMS + Silverware POS Bringing Contactless Phone-to-Table Guest Dining Experiences to Hotels and Resorts; Integration is an Industry First
Maestro PMS + Silverware POS Bringing Contactless Phone-to-Table Guest Dining Experiences to Hotels and Resorts; Integration is an Industry First

NORTHWIND-Maestro · 8 Jul

Long-time integration partners Maestro PMS and SilverWare POS will unveil a new, customizable, mobile tableside ordering and payment platform to cust

Looking Forward: How Hotels Can Safely Leverage Small Meeting Space
Looking Forward: How Hotels Can Safely Leverage Small Meeting Space — By Ryan Hamilton

SalesAndCatering.com, LLC · 8 Jul

You glance at the clock in the top right-hand corner of your computer screen. It reads 1:27 PM, and you realize that, once again, your post-lunch work is about to be interrupted by another meeting. Of course, not a physical meeting. Rather, another Zoom call to add to the frequent barrage of virtual meet-ups that have consumed much of your days since the pandemic struck. While you relish the lack of a commute and the flexibility associated with working from home, you can't help but acknowledge that the influx of emails, Slack notifications, Zoom calls, and meeting invites has paved the way to fragmented workflow over the last few months. Perhaps more than anything, you've come to miss the in-person strategy sessions with colleagues which, oftentimes, laid the framework for some of the company's most innovative ideas. The rapport you share with your team is still discernible across digital mediums, but it's not quite the same. Sometimes, you simply wish the initial "Can you hear me?" and "I think you're on mute" protocol of a Zoom or Google Meet call could, once again, be replaced with an in-person, collaborative exchange. Sometimes, you wonder if you'll ever get the hang of workdays defined by video meetings, digital chats, and after-hour emails. Of course, that's not to say it's all bad news. For countless businesses and industries, the COVID-19 pandemic has redefined the way we conduct business. This is, after all, the 'next normal' and, in some cases, the changes that have been ushered in represent a long-awaited improvement to standard processes and technological readiness. In the coming year, companies may finally realize the opportunity to shift away from the confines of corporate real-estate and adopt a more hybrid model in the long-term, one which leverages both remote and in-office work. Flexibility and adaptability will become the norm, and employees across industry verticals will receive a crash-course in modern technology and communication platform best practices. And surely, the time gained in the absence of a long, traffic-jammed commute to a city office is a welcome change from the traditional model. However, as we look to the future, we must ask ourselves: what will meetings look like in a post-pandemic world? Is going all-in on virtual solutions and communication processes the answer? Or, alternatively, can companies strike a balance between both online and offline protocol, to once again tap into the power of in-person strategy sessions? The answer is a resounding yes, and hotels will play a pivotal role in helping companies to safely leverage small meeting space for precisely this purpose. Meetings Still Matter: Here's Why The post-pandemic world invites the opportunity for exploration into a hybrid model, encouraging companies to consider what works and what doesn't, to strike a productive (and safe) working balance for their company culture.

The future face of the hotel industry
The future face of the hotel industry — By Ian Millar

Facial recognition is the technological trend of the moment, spreading globally and into the roots of a multitude of industries. This expansion has been driven by a need for increased security and monitoring of public spaces by governments, and its success has undoubtedly highlighted its potential for global businesses. A team of six students at the Ecole hôtelière de Lausanne asks: What about in the hotel industry?

La Coleccion by Fiesta Americana partners with The Guestbook on new Cash Back Rewards Program
La Coleccion by Fiesta Americana partners with The Guestbook on new Cash Back Rewards Program

The Guestbook · 8 Jul

La Colección by Fiesta Americana is teaming up with The Guestbook with their new "La Colección Cash Back" program to provide its international client

Rising Above Revenue Restraints Toward Total Profit Optimization

IDeaS Blog · 8 Jul

Even before the pandemic, hotel revenue leaders faced significant challenges and a high bar for total profit optimization.

Road to Recovery Through Revenue Management
Road to Recovery Through Revenue Management — By Megha Tuli

Hotelivate Private Limited · 8 Jul

The COVID-19 crisis has brought the Travel & Tourism sector to a gruelling halt. The resulting global lockdown has pushed hotels to deal with unprecedented changes in demand and capacity and forced many properties to remain temporarily closed for business; a first in our lifetime. The recovery is unlikely to resemble anything we've seen previously and hotels that can adopt flexible and innovative revenue management tactics will emerge on top. Travel demand will continue to be low and extremely volatile for the coming months and booking patterns will be drastically different from pre-COVID-19 times. As such, hotels will be in the novel position of starting to build demand from scratch once they reopen.

Contactless Dining: Exploring the Intersection of Hospitality and Technology

Modern Restaurant Management · 8 Jul

One year ago we walked into a Cambridge, Massachusetts restaurant for the first day of field research. Our palms were sweaty from the excitement and

How technology can help protect "travel bubbles" from popping

PhocusWire · 8 Jul

While "travel bubbles," which are formal agreements between governments allowing travelers to bypass quarantine measures, sound promising, they're al

3 New Features to Deliver Fully Contactless Dining to Your Guests
3 New Features to Deliver Fully Contactless Dining to Your Guests

At Your Service - A Blog by INTELITY · 8 Jul

In light of the massive spike in demand for contactless service, the INTELITY platform--which already included mobile dining--has been quickly upgrad

Tracking, Storing Private Health Data - Even During a Pandemic - Is Risky
Tracking, Storing Private Health Data - Even During a Pandemic - Is Risky

Hospitality Technology Magazine · 8 Jul

Hotels could unintentionally create additional privacy and compliance issues for themselves by storing sensitive data or broadcasting information tha

Hospitality Leaders: Take a Page Out of the Emergency Management Playbook
Hospitality Leaders: Take a Page Out of the Emergency Management Playbook

Hospitality Technology Magazine · 8 Jul

With the hospitality landscape changing daily, hoteliers must gain situational awareness by extracting insights, real-time data from their people on

Chetu Becomes Sabre Red App Certified Provider
Chetu Becomes Sabre Red App Certified Provider

Hospitality Technology Magazine · 8 Jul

Chetu, a developer of custom travel solutions, announced the company is now a Sabre Red App Certified Provider, which expands its expertise in develo

A school becomes a lab
A school becomes a lab — By Winnaretta Zina Singer

Founded 125 years ago, the Ecole hotelière de Lausanne (EHL) is both the pioneer and the world-leading hospitality and leisure management school. Winnaretta Zina Singer takes us on a tour of the school’s visionary new Innovation Village.

Hotels: You Need a Disaster Plan
Hotels: You Need a Disaster Plan

Hospitality Technology Magazine · 8 Jul

Disaster plans allow hotel management to clearly communicate with staff the steps they need to take to stay safe.

Texas Restaurant Association Signs on for Customer Feedback via SMS
Texas Restaurant Association Signs on for Customer Feedback via SMS

Hospitality Technology Magazine · 8 Jul

Participating members of the Texas Restaurant Association will be able to receive customer feedback, in near real-time, on their health and hygiene p

COVID-19 Should Be a Wake-up Call to All Hotels: You Need a Disaster Plan
COVID-19 Should Be a Wake-up Call to All Hotels: You Need a Disaster Plan

Hospitality Technology Magazine · 8 Jul

Disaster plans allow hotel management to clearly communicate with staff the steps they need to take to stay safe.

To Survive COVID-19 Hotels Must Be Willing to Take Risks, Innovate
To Survive COVID-19 Hotels Must Be Willing to Take Risks, Innovate

Hospitality Technology Magazine · 8 Jul

Hoteliers need to do what tech innovators like Google and Apple do to innovate, and you might be surprised by how they do it.

Why Giving Your Guests a Choice of Service is the New Luxury Experience

StayNTouch: Hotel Technology Trends Blog · 7 Jul

The concept of luxury is often associated with static and detached notions of service and aesthetics: think white-gloved wait staff, Victorian-era ae

Southwest Goes Live in Travelport's Galileo
Southwest Goes Live in Travelport's Galileo

Business Travel News (BTN) · 7 Jul

Southwest Airlines now is fully live in Travelport's Galileo global distribution system, completing the carrier's Travelport integration, the GDS pro

Sustainability with EUPMS' Intelligent Demand Response
Sustainability with EUPMS' Intelligent Demand Response

green lodging news · 7 Jul

According to the Zero Waste Alliance, the term “green facilities” refers to hotels that strive to be more environmentally friendly through the effici

Winning Approach with 7 Steps to Ignite your Digital Marketing

Milestone Insights · 7 Jul

You have heard the stories and seen the data. Recovery is in the air. Pent up consumer interest is driving traffic and warranting renewed investment