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  • Next Event


    Hospitality Industry Technology Exposition & Conference

    December 5–6, 2018
    Dubai, UAE

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    Hospitality Industry Technology Exposition & Conference

    April 10–11, 2019
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    Minneapolis Convention Center

    June 17-20, 2019

Revenue Management 101: Bonus Tips by Ira Vouk

Hotel F&B 7 December 2018
In the last few months, we covered the basics of revenue management in a four-part series. If you haven’t had a chance to review our past Revenue Management 101 articles, we highly recommend you go over them when you get a chance. As a quick recap, part one breaks down revenue management basics, part two identifies dynamic pricing as the first step to managing your hospitality business’s revenue, and part 3 covers setting stay restrictions and managing booking channels as the following two strategy steps. The fourth segment in the series examines overselling and managing group and corporate business.

Try These Proven Direct Booking Incentives

Tambourine Blog 7 December 2018
This week’s Freebie: What’s working right now to motivate guests to book direct? When competing against powerhouse OTAs, hotel marketing success relies on consumers’ perceived value of booking direct.

How AI is Changing the Customer Service Industry

Customer Service Blog - Tips and Tricks for B2B Customer Success 7 December 2018
It’s no surprise that AI (Artificial Intelligence) is really starting to make an impact in the customer service industry. How companies interact with customers is being strongly influenced by this emerging technology. Sure, the “chat bot” comes to mind immediately, but even that has taken a backseat to larger uses of AI which still involve (and improve upon) the human element.

Marriott + LIFEWTR Augmented Reality Experience Brings Inspiration to Guests

Hotel F&B Observer 7 December 2018
Marriott Hotels recently launched its newest collaboration—a new augmented reality (AR) in-room guest experience with Pepsico’s premium bottled water brand Lifewtr—at a couple of pop-up events held inside the expansive, white-winged Oculus at the Westfield World Trade Center here in Manhattan.

Hotel technology trends to keep an eye on in 2019

StayNTouch: Hotel Technology Trends Blog 7 December 2018
It’s almost the end of another year and the hotel industry continues to grow at a rapid pace. Gartner research predicts that the hospitality industry is projected to be the fastest growing enterprise IT sector between 2018 and 2021.

Norfolk Waterside Marriott Begins Next Phase of Renovation

Lodging Magazine 7 December 2018
On the heels of updates to its two restaurants—Shula’s 347 Grill and The Dining Room—the Norfolk Waterside Marriott is in the early stages of a three-year plan to bring new life and bookings to its convention destination. Originally completed in 1991, the 24-floor building is currently under renovation with updates taking place from the lobby to the penthouse suites, creating a more architectural, clean, and modern aesthetic.

HSMAI Successfully Launches ROC Middle East In Dubai

HSMAI 7 December 2018
On December 4, for the first time in the association's history, the Hospitality Sales and Marketing Association International (HSMAI) hosted its renowned Revenue Optimization Conference (ROC) in Dubai. This was ROC's fifth global event of the year, other ROC locations include The United States, The Netherlands, Singapore, and Brazil. ROC's hugely successful launch at Madinat Jumeirah brought together Revenue Management, Distribution, Sales and Marketing executives in the hotel industry with a programme compiled of education, collaboration and innovation. Each year, ROC delivers the most compelling and comprehensive revenue management event for the hotel industry."The Middle East is one of the most rapidly expanding markets for hospitality--we're pleased to bring timely insights into revenue optimization to the region's hotel professionals," said Robert A. Gilbert, CHME, CHA, president and CEO of HSMAI.The inaugural event attracted 200 hotel commercial executives, travel technology and key partners in the hospitality industry, with professionals travelling from throughout the middle east as well as internationally to attend. The one-day general session strategy conference featured an opening keynote presentation on global consumer trends by Lorraine Sileo, SVP, research and business operations, of PhocusWright, Inc. Additional programming throughout the day included panels on pricing strategy, digital marketing, key revenue management topics, and did not miss on covering MICE and the value proposition of hotel restaurants and bars.HSMAI ROC Middle East also featured an impressive partner showcase; Gold Partners included Almosafer, Cendyn and Duetto; Silver Partner included Illusions, iWTX, Jumeirah and Tajawal; amongst another 19 Bronze and support partners."HSMAI is delighted that ROC has been so well received by both our regional and international attendees, and we are excited to showcase an even more compelling line up of speakers and discussions next year. HSMAI is committed to growing business for hotels and their partners, and we are the industry's leading advocates for intelligent, sustainable hotel revenue growth. We look forward to further engaging with the regional hospitality community and expanding our network of hotel professionals and partners to provide them with tools, insights, and expertise to fuel sales, inspire marketing, and optimize revenue in the Middle East', said Mona Faraj, managing director of the HSMAI Middle East Chapter.To learn more about HSMAI and becoming a member please visit the HSMAI Middle East website

The Room Key: Transitioning Staff To a New Revenue Management System

Lodging Magazine 7 December 2018
I have decided to move my property to a new revenue management system (RMS). How can I make sure my team is on board with the switch? Do you have any tips for training them on the new system?

Is A Chatbot For Every Hotel?

Hotel Speak... Talking Hotels 7 December 2018
In the mid-2000s many hoteliers were suspicious of a machine that could manage rates and availability for their multiple online travel agencies (OTAs). Today these are better known as channel managers and have a pivotal role in a hotel’s operational efficiency.

Eliminate Friction Points, Hospitality Experts Say

7 December 2018
Technology today has the power to eliminate several friction points that guests might face when they book and arrive for their hotel stays, experts at the HITEC Dubai 2018 exhibition and conference said.Speaking in a session at the event, Olivier Harnisch, CEO of Emaar Hospitality Group, said that there were several technologies such as the Internet of Things (IoT), Virtual Reality (VR), and Artificial Intelligence (AI), that have the power to improve customer experiences in the hospitality industry. Operators, he explained, must learn when and how to adapt these technologies to their existing system."You need to look at moments that are considered to be friction points for your customers," he said. "One of the biggest friction points that always comes up is the waiting time during check in and check out. Today, you have the technology that allows you to check in the moment you set foot into the hotel, completely eliminating the need to even have a desk for this purpose. Another is the waiting time for the bill at a restaurant at a hotel; today you have the technology that allows you to tap on your smartphone, immediately pay for your meal and be on your way."

Our journey to hospitality technology Nirvana

By Pete Simpson
Hotel technology has seen some amazing progress - though it may seem to be in a state of chaos at the moment, writes Pete Simpson. In this article, he makes a compelling case for coming together to build an "Enterprise Hospitality Framework" that would allow the industry to extend the hospitality eco-system beyond the confines of the hotel, and deliver amazing, targeted, data-driven recommendations and offers to customers. To make this happen, he says, it will require fearless vendors and the combined voice of the hotel chains.

RateGain Announces integration with Google Reviews

RateGain 7 December 2018
London, 7 December 2018: RateGain Technologies, the market leader in data and intelligence solutions for travel and hospitality industries, today announced its integration with Google Reviews, a development that would allow all hotels using BrandGain to instantly view and respond to any guest feedback appearing on Google Reviews. The collaboration would enhance the overall efficiency of partner hotels, who would now be able manage their online reputation even more efficiently in a hyper-competitive environment of today. The first round of feature implementation has been done for our clients and the feature has been warmly welcomed.The integration of BrandGain with Google Reviews, the first of its kind in the hospitality industry, would streamline and automate the process of tracking each and every review originating on the platform, and enable the associated hotels to improve and enhance their guest experience over the period of time.Commenting on the development, Apurva Chamaria, CRO, RateGain, says, "We are extremely delighted to announce our integration with Google Reviews, one of the most frequently used review platform by the travelers today. We saw 205% increase in usage for the review section within two weeks of the feature launch. A recent research conducted by our Data Science Lab suggests that the number of travellers using Google Reviews to search and share their feedback for hotels has grown by a phenomenal 130% between 2016 and 2018. Moreover, when compared to other leading review platforms (, Expedia, TripAdvisor), there has been a significant increase of 52.34% in the total number of reviews received on Google for the period of 2016 to 2017. Considering the growing reach of the platform, integrating with it seemed like an important necessity for us and we are glad that our products team could turn around this integration swiftly"Adds Apurva, "The primary goal of BrandGain is to offer hotels a holistic view of their guest feedback and help them manage their online reputation in the best possible way. Today, BrandGain seamlessly integrates with all the prominent review platforms, and we have undertaken an important step by associating with Google Reviews. This would not only enhance the efficiency of the hotel using BrandGain, but would also allow them to increase their visibility and ranking all across.BrandGain is RateGain's online reputation management solution for hotels which operates primarily through a SaaS model. It extensively tracks guest reviews and feedback from over 120 channels and brings all of it on a single platform. The information enables hotels to improve their guest experience and further enhance their productivity.BrandGain is already integrated with all the primary review platforms like Google, Expedia, Agoda, Traveloka, TripAdvisor, Booking, Orbitz, Yelp,, FourSquare, and Ctrip..About RateGainRateGain is a leading provider of cloud-based innovative solutions for the Travel & Hospitality Industry. RateGain provides the latest technology in rate intelligence, price optimization, seamless electronic distribution, & brand engagement. In 2018, RateGain acquired DHISCO to become the leading, comprehensive travel & hospitality technology distribution platform.Please visit Media ContactAditi BhandariSenior Manager - Products and PRPh: +91-9560833220Mail: aditi.bhandari@rategain.comForward-Looking StatementsCertain statements in this release are forward-looking statements, which involve a number of risks, uncertainties, assumptions and other factors that could cause actual results to differ materially from those in such forward-looking statements. All statements, other than statements of historical fact are statements that could be deemed forward-looking statements, including but not limited to the statements containing the words 'planned', 'expects', 'believes',' strategy', 'opportunity', 'anticipates', 'hopes' or other similar words. The risks and uncertainties relating to these statements include, but are not limited to, risks and uncertainties regarding impact of pending regulatory proceedings, fluctuations in earnings, our ability to manage growth, intense competition in IT services, data services and consulting services including those factors which may affect our cost advantage, wage increases in India, customer acceptance of our services, products and fee structures, our ability to attract and retain highly skilled professionals, our ability to integrate acquired assets in a cost-effective and timely manner, time and cost overruns on fixed-price, fixed-timeframe contracts, client concentration, restrictions on immigration, our ability to manage our international operations, reduced demand for technology in our key focus areas, disruptions in telecommunication networks, our ability to successfully complete and integrate potential acquisitions, the success of our brand development efforts, liability for damages on our service contracts, the success of the companies /entities in which we have made strategic investments.

Weekly Roundup #49: Travel, Tech and Social Media

Hotel F&B 7 December 2018
It’s the end of another great week in hospitality and our Weekly Roundup is here to summarize what went on, what’s news, and what’s interesting. As always, you can find here news, stories, technology, and trend pieces, so go ahead and read away! Also, don’t forget to follow us on social media, for even more updates; you can find us on Facebook, Twitter, LinkedIn, and Instagram!
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QOTW: Something about simply pressing a button

PhocusWire 7 December 2018
Just as he has done in other industries, Jeff Bezos can lever data, loyal Prime customers and a lower-cost distribution channel to move the market overnight.

What Zuji's Suspension for Missed Payments Means for Asia's Online Travel Pioneers - Destinations 7 December 2018
All is not well with Zuji, a pioneer in the online travel space in Asia-Pacific. An ownership that is more adept at aviation than running an OTA may be an issue, but it's clear the entry of global OTAs flush with marketing wherewithal and expertise are making it difficult for the pioneers to compete.

Tourlane Raises $24 Million for Multi-Day Tour Booking: Travel Startup Funding This Week - Digital 7 December 2018
This week investors bet more than $104 million on companies that help people plan trips (Tourlane, SnapTravel, Fineway, and AsiaYo), recruit hotel workers (Hosco), create adventure travel content (Roam), and book medical tourism (Hospals).

Hotel Room Chooser Technology Allows Guests to Choose Their Own Room

Hospitality Technology Magazine 7 December 2018
Hotel Room Chooser, an online platform that allows guests to choose their own hotel room prior to check-in from Filter Digital, is now available to all hotel chains, boutique hotels and spas.

Fraudulent Chargebacks: How Marriott's Data Breach Could Cost the Company

Hotel F&B 7 December 2018
For companies such as Marriott that experience a data breach – customer concern over their data – is just one problem they will have to contend with. The cost of a data breach can continue for months afterwards as fraudsters and unscrupulous customers can take advantage of Marriott’s weakened position through fraudulent chargebacks.

4 Ways You Can Keep Your Business and Guests Safe from Data Breaches

Hotel F&B 7 December 2018
According to Verizon’s 2017 Data Breach Investigations Report, external data breaches constitute 96 per cent of all breaches in the hospitality industry. In 2017, one of the world’s largest hotel chains faced a three-month-long cyber-attack that compromised credit card information at over 1,200 locations. This breach was a result of malware installed at the point-of-sale (PoS) system that put every single transaction at risk. PoS data breaches are amongst the most common in the hospitality industry, with nearly 9 out of 10 industry breaches linked to point-of-sale.

Six Senses Zighy Bay Resort Updates Guestroom Infotainment Experience

Hotel F&B 7 December 2018
Exterity announced that Six Senses Zighy Bay Resort has deployed its hospitality-focused interactive TV portal, ArtioGuest, to provide its international clientele with a better-than-home in-room experience.

VIDEO: Kayak on the future of meta, Google and the limitations of voice search

PhocusWire 7 December 2018
By some measures it’s been a tough year for traditional metasearch players, including Kayak.

Tourlane raises $24M for agent-led trip tool, plans to nearly double staff

PhocusWire 7 December 2018
Berlin-based Tourlane, which offers online booking of custom itineraries planned by travel specialists, has raised $24 million in Series B funding.

Prediction: 2019 will be a transformational year for hotel technology

Hotel Tech Report 7 December 2018
Anyone who tells you stats about hotel technology spending or forecasts is honestly full of it. Warren Buffett famously said, “it’s better to be approximately right than exactly wrong.” We’re not going to tell you “stats” of how much a handful of hotel CIOs say they’re spending on tech. We also don't claim to have exact market data that’s frankly impossible to get an accurate read on for reasons that we won’t go into here.

Sleepbox - Summit pitch winner at Phocuswright 2018

PhocusWire 7 December 2018
Sleepbox is a technology-driven micro-hotel providing frictionless, autonomous, affordable, private and safe housing during travel.

The Top 5 Benefits of Booking Engines with AI

Pegasus Blog 6 December 2018
Imagine this: A hotel shopper is searching for accommodations in your city. The SERP (search engine results page) offers up your property as an option. So instead of heading directly to an OTA, where the consumer is most likely to visit because of the billions of dollars spent on PPC, they decide to see what experience you have to offer. Upon arrival on your website, the travel consumer is greeted with rich, engaging visuals in context, packaged pricing based on purchase history and profile attributes and then shown the quickest path to checkout. Voila – your valuable direct booking!

Vizergy Craft Template Spotlight

Hotel F&B 6 December 2018
Vizergy not only offers fully custom designed websites but also boasts a library of 10 craft website templates. Clients can choose from any of the thoughtfully designed templates to customize for their property. Craft website templates go through a comp and buildout phase with a designer who personalizes aspects of the template to match a property’s branding.

Oracle Hospitality Sponsors "Hack the Night" Hackathon for Hotel Technology Coders

Hotel F&B 6 December 2018
Oracle Hospitality is proud to support HTNG’s (Hotel Technology Next Generation)“Hack the Night” – its inaugural Hackathon at Plug and Play’s Tech Center in Sunnyvale, CA, Jan. 25-27.

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