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Hoteliers Self-Operating their AV Services are 'All Ears' When it Comes to AVaStar by EMD

Electro-Media Design, Ltd. 11h
Electro-Media Design (EMD) President Jeff Loether was "all ears" at HITEC Houston last month as he listened to hoteliers' tales of woe when self-managing their hotel's audiovisual operations. Conversations with multi-property owners and operators representing more than 30 hotels (including brands, independents and casinos) are continuing. Operators are eager to learn even more about AVaStar and how the patent-pending solution developed by EMD can help their non-technical staff better coordinate audiovisual equipment rental, set up and servicing."HITEC Houston was a successful show for Electro-Media Design as we used this venue to launch a first-of-its-kind solution," Loether said. "AVaStar is ideal for any hotel struggling with self-managing its AV operations. A management company, for example, probably doesn't have an AV specialist who oversees and trains staff in the sale, use and maintenance of audiovisual equipment. Each hotel in a multi-brand portfolio scenario may have its own AV specifications; some flags may allow portable equipment while others insist on built-in solutions. It can be really challenging, especially when capturing AV revenue is so critical to the bottom line."Most of the folks we met with at HITEC have portfolios of 10 or more properties," he said. "They've been self-operating with no support tools, and it's been a struggle. We heard the same story from independent property owners and those running casinos. Regardless of the hotel's ownership affiliation, each person said the same thing: 'We need help . . . and we had no idea that a solution like AVaStar existed. Please, tell us more.'"AVaStar is a single, dedicated platform for conducting all AV Technology activities, including planning and providing audiovisual services, managing meeting needs, scheduling resources, and tracking financial performance. It ensures that equipment and services are delivered and meeting customer expectations by prompting non-technical users with interactive, step-by-step sales, setup and troubleshooting procedures. When it comes to service and maintenance, AVaStar's ticketing system and maintenance schedule reduces downtime and ensures that everything works.Top Tech Consultants Chime InHoteliers are not the only people interested in AVaStar; some of the industry's leading hotel technology consultants are also intrigued with the software and the efficiencies it brings to hotels."AV support is on the front line of hotel convention services - these providers are the 'roadies' of the event world," said Corbin Ball, founder and owner of Corbin Ball & Co. and hospitality's foremost authority on all-things technology when it comes to the meetings industry. "With the hard work and long hours required, their support is crucial to a successful event. However, especially with smaller properties, in-house AV support services have been left to fend on their own in terms of managing event technology processes and coordinating equipment rental and servicing. There have been no standardized business models and no specialized education to help."The addition of a comprehensive online AV support system, such as AVaStar, will be a welcome addition to many in-house hotel AV shops," Ball said. "With the proper use, it should save time, save money and improve customer service."John Burns, president of Hospitality Technology Consulting and a 2006 HFTP International Hospitality Technology Hall of Fame Inductee had this to say: "In my experience, A/V is often the ugly sister in a hotel's banqueting operation. No one understands it, and no one really wants to. How well it is controlled - charges posted, inventory managed, and staff scheduled - is far less than perfect in some operations. A tool that could assist in bringing discipline to a hotel's in-house A/V operation should be of real interest to many property operators."Dave Berkus, a professional speaker, blogger, futurist and 1998 HFTP International Hospitality Technology Hall of Fame Inductee, addressed AVaStar from the presenter's perspective: "I've given workshops and keynotes in hotels large and small worldwide," he said. "When I arrive to find no professional A/V staff to greet me, I begin worrying that I'll next find equipment problems or worse yet, the wrong interface cables. It is a professional speaker's nightmare. I'll strongly support any solution that will give me comfort and a great show."Managing a hotel's AV department with AVaStar means:Ensuring equipment and resources are where they are needed, when they are neededManaging and monitoring activities of support vendors including third-party AV servicesAiding sales and planning process with prompts and guidesManaging all portable and installed inventory with one systemReducing equipment down-time due to service and repairsPlacing operational and financial information at your fingertipsManaging revenue and expensesOptimizing return on investmentIncreasing staff productivityExtending the power of existing property systems, such as Sales & Catering, through AVaStar APIs"We're thrilled that AVaStar has stirred such curiosity among hoteliers, consultants and even the media," Loether said. "Top editors from the leading hotel press also met with us to learn about this technology to better educate hoteliers. As we expand on conversations with outsourced event-technology companies who are supplying AV equipment to hotels and the industry's leading suppliers of sales-and-catering software - both of whom will benefit from by partnering with AVaStar - we will keep the industry apprised of the latest integrations and installations."Launching AVaStar at HITEC was a milestone for Electro-Media Design," he added. "Over the next several weeks we will be announcing more enhancements to this software as a service platform, including the development and launch of a new mobile app, and the introduction of AVaStar Academy designed to offer basic and advanced AV services and SaaS training." About AVaStarAVaStar is an event-technology platform designed to provide a comprehensive suite of services. It's an interconnective software which provides systems and templates that cover the entire spectrum of activities associated with operating and managing technology systems and services. AVaStar extends support for professional consulting and design services through its working relationship with Electro-Media Design, the foremost consultancy in meeting, entertainment, and event technologies and acoustics. Electro-Media Design, Ltd. is an independent technology design and management consulting practice. For more information on AVaStar, visit www.avastar.io or call (442) AVASTAR.
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Faster is sometimes more valuable than better.

BERKONOMICS by Dave Berkus ·12h
This is one of those arguable insights, where both sides win. Dell is a great example of emphasis upon fast, creating a customized computer in 48 hours or less, bringing in assemblies and components just-in-time to make the assembly line. However, if Dell quality were poor and returns high, the company surely would not have survived on speed of response alone. If someone were to ask, “What is the secret sauce, Michael Dell?” Dell’s response would be something like “Quality custom computers more quickly than the competition.” And in this company example, both quality and speed are the critical factors in competitive advantage.

STR: US hotel performance for June 2018

hotelnewsnow.com Featured Articles 19 July 2018
In June, U.S. hotels saw occupancy increase 1.7% year over year to 74.5%, ADR increase 2.8% to $132.66 and RevPAR increase 4.6% to $98.85.
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2018 Hospitality Technology Study, uniting hotelier and vendor technology perspectives, now available worldwide

Flip.to 19 July 2018
Orlando, FL -- July 19, 2018 -- Fuel Travel, StayNTouch and Flip.to have partnered to launch a new study that examines perspectives from hoteliers and suppliers on industry technology. First debuted exclusively for attendees of the HITEC Hospitality Technology Show in June, the results are now being distributed globally.The study surveyed hoteliers and suppliers to learn how the industry can improve from a technology perspective, with key takeaways for readers from both groups:For hospitality decision-makers, the results provide guidance on the latest technology trends, as well as opportunities to invest valuable resources for growth.For suppliers, the study informs ideas on the most pressing technology issues facing the hotel industry today.With data surveyed from 358 respondents--all responsible for purchasing or selling technology in hospitality--the study is unique from other research in that it goes beyond standard reporting to identify similarities and differences in priorities for where the industry and travel technology should be headed.Overall, the results showed many positive indicators that hoteliers and suppliers are closely aligned.Take, for instance, considerations for a new PMS. The factors which were "most important" for respondents from both groups fell in sync, with ease of use and seamless integration topping the list. In fact, the need for improved integration between existing products garnered a strong consensus from respondents. Guest experience was also a top priority.Frewoini Golla, Director of Marketing for StayNTouch noted why findings like this are so critical for industry growth. "Better understanding where priorities lie helps vendors stay in tune with the challenges our customers are responsible for, and how we can serve their needs while topping their goals."Other areas where the study reported similarities and differences include factors influencing marketing spend, perspectives on new and emerging technology, and the process for considering new technology purchases.Stuart Butler, Chief Operating Officer of Fuel Travel said of the results, "As vendors of this space, our eyes are fixed on the trajectory of travel technology and marketing, so having a better understanding of the wants and needs of those in the front-lines of hospitality really helps us all get better together."Richard Dunbar, Director of Partnerships at Flip.to echoed this sentiment. "It's really important that we focus on helping our customers and all of the industry move the needle. The results of this survey have opened up a really compelling dialogue to grow the industry, today."To get your free copy of 2018 Hospitality Technology Study, download it here.About FuelFuel is a full-service online marketing agency that specializes in providing simple and effective software and digital marketing solutions to the hospitality industry. Our standard is to provide quantifiable results, strategies driven by direct revenue, and exceptional customer service and support. http://www.fueltravel.comAbout StayNTouchStayNTouch is a "Software as a Service" mobile hotel property management system (PMS) company focused on developing solutions that help hotels raise service levels, drive revenues, reduce costs, and ultimately change the way hotels can captivate their guests. Developed with mobility in mind, the pioneering platform enables hotels to create long lasting relationships with their guests by delivering personalized service levels that today's guests require. http://www.stayntouch.comAbout Flip.toFlip.to, the advocacy platform for hotels--Reach, inspire and convert an entirely new global audience of travelers every day with Flip.to.Flip.to lets your guests introduce your hotel to the world, combining trust with massive reach and introducing your hotel to travelers just one degree away--warm leads who are the perfect fit. Start building your ever-growing team of advocates who turn meaningful moments into measurable ROI, and instantly see the unmatched impact when you switch on this entirely new channel. http://flip.to##
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Visual One Property Management System Adds Mobile Guest Check-in and Check-out and Improved Global Features

Agilysys 19 July 2018
ALPHARETTA, GA. -- July 19, 2018 -- Agilysys, Inc. (Nasdaq: AGYS), a leading global provider of next-generation hospitality software solutions and services, today announced that its industry-leading property management system, Visual One has added additional mobile capabilities that provide hospitality operators with key features that improve their guests' experiences. The new features enable guests to check in and out online and allow staff to increase productivity with mobile housekeeping. An integration with the company's booking engine, rGuest Book, has also been added, allowing operators to offer seamless online booking. In line with the company's growing commitment to its global customers, Visual One has also added additional payment integrations and increased support for regional settings.Visual One PMS is a comprehensive and fully integrated property management system that offers a wide range of features and functionality, including front office operations, guest history, housekeeping, reservations management and more. Its user-friendly screens are laid out in a logical and understandable format with quick-feature icons and drag-and-drop capabilities. The software, which runs on a Microsoft SQL Server database, has modules for accounting, activities, club management, comp accounting, condo accounting, golf, guest marketing, sales and catering and spa management.Mobile check-in will enable guests to check themselves in from their cell phone hours prior to arriving at the property. The guest can also make secure payments directly from their device during check-out, creating a seamless guest experience and ultimately minimizing lines at the front desk. Visual One customers will also be able to mobile enable their housekeeping operations, eliminating the need for outdated clipboards while increasing staff efficiency. Integration with Agilysys' new web-booking engine, rGuest Book, allows managers to implement a commission-free, easy-to-use booking system and move guests effortlessly through the booking process.Additional newly added features in Visual One include:Additional gateway integrations with rGuest Pay Connect, including European coverage with 3C PaymentsEnhanced support for local regional settings for currency, date and timeReservation management improvementsCasino offer enhancements"Agilysys continues to transform the guest experience and operational efficiency with the latest additions to the Visual One property management system," said Max Romanenko, Senior Director of Engineering at Agilysys. "Visual One continues to adapt to its customers' unique business processes and workflows as a flexible and fully integrated solution. The enhanced features and functionality improve productivity across operations and will enable properties to provide seamless guest service from arrival through departure." About AgilysysAgilysys is a leading technology company that provides innovative software and services for point-of-sale (POS), property management (PMS), reservation and table management, inventory and procurement, workforce management, analytics, document management, and mobile and wireless solutions exclusively to the hospitality industry. Our products and services allow operators to streamline operations, improve efficiency and understand customer needs across their properties to deliver a superior overall guest experience. The result is improved guest loyalty, growth in wallet share and increased revenue as they connect and transact with their guests based upon a single integrated view of individual preferences and interactions. We serve four major market sectors: Gaming, both corporate and tribal; Hotels, Resorts and Cruise; Corporate Foodservice Management; and Restaurants, Universities, Stadia and Healthcare.Agilysys operates across North America, Europe, Asia-Pacific, and India with headquarters located in Alpharetta, GA. For more information, visit www.agilysys.com.# # #PR Contacts: MediaHeather Foster, Agilysys, Inc., 770-810-6031, Heather.Foster@agilysys.comInvestorsRichard Land, Norberto Aja or Jim Leahy, JCIR, 212-835-8500, agys@jcir.com
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Instaroom launches new messaging ecosystem for hoteliers

Hotel Management 19 July 2018
Messaging platform Instaroom launches its new communication product that gives hoteliers a web-based concierge platform. Instaroom’s platform includes a customizable, white-label widget for hotel websites, analytics tools and full messaging integration that enables hoteliers to establish a tether to new and returning guests, increase direct bookings and lower distribution costs.
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Two Dubai Central Hotels install xnPOS and protel PMS

Hotel Management 19 July 2018
The newly opened Royal Central The Palm Jumeirah in Dubai, United Arab Emierates and the Canal Central Hotel Business Bay in Dubai have both installed the Xn protel Systems property-management system and the xnPOS point-of-sale system.
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Hotel Interurban selects Alice to streamline operations

Hotel Management 19 July 2018
The newly opened Hotel Interurban has selected Alice’s suite of products to streamline hotel operations and improve the guest experience. Located a few miles from the Seattle-Tacoma International Airport in Tukwila, Wash., the adoption of Alice’s suite of hotel technology continues Hotel Interurban’s focus on cutting-edge technology.
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How to Track Hotel Pricing Trends on the trivago Hotel Price Index

trivago Blog 19 July 2018
trivago Hotel Price Index tool to track hotel pricing trends.
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Best Metrics for Revenue Managers at All-Inclusives to Focus On

The Rainmaker Hospitality and Gaming Blog 19 July 2018
While there is much debate among the business community as to whether renowned author and management consultant Peter Drucker ever said these famous words, there is little dispute regarding the truth behind them. In the all-inclusive model of decades past, measuring upsells and ancillary purchases were not typically a concern when it came to revenue management strategy.

Achieving optimal mix requires unified revenue strategy

hotelnewsnow.com Featured Articles 19 July 2018
Going beyond standard hotel revenue-management techniques is an important step to creating team cohesion in the quest for more revenue, according to panelists at the recent Revenue Strategy Summit.
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The San Luis Resort Upgrades Their Concierge Technology to Offer the Perfect Galveston Island Experience

ALICE 19 July 2018
The San Luis Resort, which consists of three properties and Convention Center, has selected ALICE to enhance their internal communication, concierge operations, and guest engagement at their beachfront property. ALICE is the hospitality industry's leading operations technology, connecting every department of the hotel with one platform for all staff communication and guest requests. Last year, ALICE acquired concierge software provider GoConcierge to augment its technology and customer service offering.Prior to implementing ALICE, The San Luis Hotel communicated with radios and documented guest and internal requests manually. The hotel team sees ALICE as an opportunity to respond to guest needs more quickly and provide service efficiency across their hotel teams without having to increase labor cost or staff count. The rollout of ALICE's suite of products on the property includes ALICE's concierge software, preventative maintenance software, and integrated hotel guest messaging. Located a short distance from Houston on the Texas Gulf Coast, The San Luis Resort offers the perfect Galveston Island experience with lavish accommodations, breathtaking views of the Gulf of Mexico and personalized service. With such customized services, The San Luis Resort has a strong base of loyal guests, and was searching for a technology solution they could help them deliver the best experience the island has to offer. "ALICE allows us to enhance the guest experience, providing consistent and reliable service for our returning customers," said Steven DeFelice, Regional Director of Sales for The San Luis Resort."The San Luis Resort has always been the premier hotel in Galveston. The hotel is robust with meeting space, multiple restaurants, an amazing pool with cabanas and a swim-up bar, and is as close to you can get to the beach. With an operation as expansive as theirs, a system like ALICE is a natural fit." said ALICE's Director of Sales, Darien Long. "In the short term, they will be able to more quickly service guest demands and begin to understand where they can preemptively meet the guest's needs before the request has been made. Over the long term, the hotel can expect to understand trends that can help them control operational expenses. We are so excited to have our first ALICE hotel on the Galveston Island and another partner with Landry's Hospitality."When asked about the ALICE training process, DeFelice highlights, "I have been happy with how the ALICE team has rolled out training on the property and how they work hand-in-hand with each of the departments to make this a seamless and exciting transition."
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When the heat is on, what you need is an icelolly!

eyefortravel.com·Requires Registration 19 July 2018
“If we don’t think mobile first we will lose,” Ross Matthews, the chief marketing officer of Icelolly.com told delegates at EyeforTravel Europe last month.
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Les Clefs d'Or UAE elects ExCom for Bahrain Hotel Concierge Group

Hotelier Middle East 19 July 2018
The Les Clefs d'Or UAE executive committee visited Bahrain to elect the new executive committee for Bahrain Hotel Concierge Group (BHCG).

Seeing around the corner in 2018

By Lee Pillsbury
What lies ahead for the hotel industry? No one knows. We cannot see where economic indicators will go, where the next financial or political crisis will come from, or how consumer tastes will evolve in the future. As Lee Pillsbury argues, what we do know is that the pace of change is not only continuing but accelerating, across industries - and that the most critical skillset any hotel manager, owner or brand executive can have, is the ability to see around the corner.
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Booking.com tests marketplace offering third party technology

PhocusWire 19 July 2018
Booking Holdings is piloting a service that offers access to third party technology platforms for its hotel customers.
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How Technology Impacts The Entire Guest Journey - Part III: The Post-Stay Phase

TrustYou brainTRUST Blog 19 July 2018
It’s time for the final part of our blog series focusing around the recently published eBook: The Hotelier's Tech Stack Guide: Must-Have Technologies That Impact The Guest Journey. Following the guest journey, from the pre-stay phase, to the on-site experience, we broke down the most influential technologies and software that hoteliers absolutely need in order to ensure a seamless guest experience.
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Travel startups - pick your battles against the powerful wisely

PhocusWire 19 July 2018
The Phocuswright Conference in November this year comes at a point in the travel and hospitality industry life-cycle where challenger startups from 15-20 years ago are now the global incumbents.
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Fresh faces, new voices at The Phocuswright Conference

PhocusWire 19 July 2018
Our sister brand Phocuswright's flagship conference always features the most high-profile names in the digital travel economy - the leaders of the brands that shape the industry.
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The Travel Detective: How Communication Has Evolved for the Traveler

Peter Greenberg Worldwide 18 July 2018
When you think of London, you probably think it rains a lot. And you probably think of the iconic red wooden phone booths, but they’re not made out of wood anymore. They’re made of metal. And the other thing is that they’re disappearing. And they’re disappearing fast now that we all have mobile phones. And they’ve let these things go.
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The ideal distribution channel mix: How close is your hotel to being fully optimised?

SiteMinder Blog 18 July 2018
Maybe this question is as difficult to answer as asking how long is a piece of string. The success of your property depends on so many factors and can you ever sit back and say it can’t get any better?
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4 hacks to get more hotel reservations from your booking engine

Hotel Tech Report 18 July 2018
Have you ever wondered why OTAs give you more bookings? Why the average online hotel booking engine conversion rate stands at below 2% (Source) despite hoteliers spending on marketing and SEO activities?
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[INFOGRAPHIC] How the Digital Travel Industry Took Off

Travel Tripper Blog 18 July 2018
The travel industry has come a long way since the invention of the first automated booking system in 1946. Do you know which major events and milestones changed the game and propelled the industry to move forward?
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The Worlds' First 3-D Printed House is Nearly Here

WATG Blog (Design) 18 July 2018
Once 3-D printing moved out of the laboratory and into mainstream culture, awe turned into opportunity. The success of altruistic and once-impossible applications like fully-functioning 3-D printed organs and prosthetic limbs meant we could also dabble in decorative pursuits—like jewelry and iPhone cases.
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CHMWarnick Launches Proph+IT a Technology Platform Hotel Asset Management 2.0

CHMWarnick 18 July 2018
CHMWarnick, the preeminent hotel asset management and owner advisory services company, announced today the launch of Proph+IT, a revolutionary technology platform that harnesses the power of big data from an ownership lens to optimize hospitality investments and has the potential to redefine asset management as the industry knows it today."For years now, the hospitality industry has been struggling with big data, from how to acquire it to who owns it and to how to truly use it to one's advantage," said Fern Kanter, managing director/EVP of CHMWarnick and strategic lead on the Proph+IT initiative. "Proph+IT was created specifically to take large amounts of property data and distill it through an ownership lens, to effectively and strategically utilize the information. With this platform, our asset management team can quickly and confidently analyze information, including automated alerts of trends and key variances, to better focus on a property's profitability and value enhancement."Proph+IT was custom developed to create the ultimate asset management tool. Data is provided directly from management companies, populated with millions of data points from each hotel's trial balance, across historical and current monthly financial data, as well as forecasted performance. This data is then automatically coded to CHMWarnick's chart of accounts, making it the most detailed benchmarking and analytics available within hotel asset management today. The platform was created to evaluate numerous industry issues, including gaining complete financial data access beyond the typical "owner's package P&L" and affording the most comprehensive and intuitive analysis and monitoring system of financial performance trends possible today."Automation and comparability of data represent a significant advancement, but this is just the tip of the iceberg in terms of realizing our new data-driven capabilities. Proph+IT puts the data in the hands of the experts, and our ability to cross-tabulate data points and follow trends on a multi-dimensional basis gives us, and by extension our owners, insight into a whole new realm of thinking about the operating model," added Kanter."Proph+IT immediately raises the industry bar for asset management technology and the ability to achieve results," said Chad Crandell, managing director and CEO of CHMWarnick. "While benchmarking has always been a core practice of ours for identifying opportunities, the size and scale of our asset management portfolio today has given way to a whole new opportunity for benchmarking and evaluating profit contribution across all areas of the operation and influencing future performance. Having been the first company dedicated to third-party hotel asset management almost 20 years ago, this is a natural next step for CHMWarnick to set a higher standard within the industry and establish 'asset management 2.0.' With an ever more complex hotel operating environment and expense growth often outpacing revenue gains, we have created a platform that allows us to connect the dots faster to make strategic decisions that positively impact value and monitor initiatives in real time on behalf of our owners."The proprietary platform, available exclusively to CHMWarnick clients, draws from a database of more than 3.5 million data points, with approximately 150,000 to 300,000 data points added each month. The system ultimately will track all current and new hotels that come into CHMWarnick's asset management platform, as well as data provided by major brand operators and third-party managers, alike."Fully integrated, the system will comprise more than 70 hotels, including full-service, select-service, convention, luxury, union/non-union hotels and destination resorts, providing incredible benchmarking capabilities and efficiencies, saving the roughly 2,000-man-hours required annually just to produce models and reports for assets in their current form," said Dan Lomartra, CHMWarnick associate and lead programmer of Proph+IT. "Once you factor in time saved producing portfolio-wide analyses, benchmarking and expanding versions of current reports, we're talking vastly improved speed with respect to identifying opportunities across our asset management portfolio. This creates considerably more time to dedicate to examining trends and drawing correlations from data, rather than inputting. Furthermore, we've effectively reduced the average window by which asset managers can access property data each month by about ten days through this automation. Proph+IT saves time by accessing and synthesizing a trove of data in a fraction of the time. This platform will revolutionize hotel asset management as we know it."

Preparing Independent Restaurateurs for the Digital Age

EHL 18 July 2018
Independent restaurateurs face increasing pressure from large chain operators, many of whom are adopting technology rapidly as part of their global growth strategies. Meanwhile, independent operators may not yet realize the competition they face for their own survival.This latest research focuses on restaurateurs' challenges and behaviors toward training, as well as innovations in education from other industries, to enable the creation of Learning Communities. The concept is an innovative approach to train independent restaurateurs, taking into account the perennial issue of lack of time and money they face, as well as their most significant business challenges, topics of interest, current level of digitalization and preferred training format. The study included interviews with more than 50 independent restaurateurs, academics, experts and restaurant associations. A survey of more than 2,300 restaurant owners, managers, chefs and METRO customers was also completed across France, Italy and Spain as they were selected to represent the European countries for the study. These interviews and survey data were then analyzed to help create a Learning Community concept.Survey results indicated that the main challenges for independent restaurateurs included offering home delivery service, doing administrative paperwork and managing their staff. Their main topics of interest for training, however, centered on managing food, beverage and other supply costs, mastering cooking techniques and forecasting demand. This gap between challenges identified and topics of interest helped inform the Learning Community concept, which offers a solution that trains restaurateurs on what they want to learn while gradually introducing more critical topics and more peer to peer interaction."The Learning Community concept not only provides targeted and pioneering training concept on relevant technologies, but also tackles all primary challenges that independent restaurateurs face in their daily operations," stated Dr. Christine Demen Meier, Chair Holder, METRO Chair of Innovation. As demonstrated by the research team composed of Dr. Christine Demen Meier, Caroline Guigou and Isabelle Vetterli, this innovative educational solution also uses gamification elements to enhance the learning experience, keep participants engaged in the process, and help them develop the ability to comprehend digital content."The first study with the METRO Chair of Innovation showed us how restaurateurs use technologies and if not, what the reasons behind are. Restaurateurs often avoid new technologies due to a lack of time, knowledge and resources. With this follow-up study, we dived deeper to find solutions that start exactly at this point: What learning concepts and support can we give restaurateurs so that they can keep their finger on the pulse of the times and integrate learning into their everyday life with little use of resources?", says Frederic Schumacher, Director of Innovation at Hospitality Digital, a company of METRO AG. "We strive to help restaurateurs to integrate digital tools that simplify their work processes, so that they have more time for the essential."This was the last research carried out by the Metro Chair of Innovation, while the partnership between METRO and EHL will continue to evolve and grow. An announcement will be made soon with further details. For more information on the METRO Chair of Innovation and to download the research results, click here: https://innovationchair.com.

STR: US hotel RevPAR growth reaches 100 straight months

hotelnewsnow.com Featured Articles 18 July 2018
Monthly RevPAR growth last declined in February 2010, when the metric decreased 3.8%. STR forecasts RevPAR growth into 2019.

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