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More Than Half the Hilton Portfolio to Be Digital Key Enabled by End of Year

Hilton 11 August 2017
Hilton today announced Digital Key will now be available at 362,000 hotel rooms across 2,000 hotels worldwide with the introduction of the exclusive technology at the Hampton Inn & Suites Washington DC-Navy Yard. The milestone demonstrates Hilton's continual ability to launch technology that improves the guest experience and do it on a global scale. Every new hotel that is opened worldwide, roughly one a day, is equipped with Digital Key technology.The award-winning Hilton Honors app is designed to make travel easier and put control back in members' hands so they get more out of their travel experience. From their smartphones, guests can book a room, check-in, choose their desired room from a digital floor plan set against Google Maps and request additional items to be in their room upon arrival. Hilton Honors members have widely adopted the app's technology features and continue to set new records for usage and engagement, including 30 million digital check-ins, 3 million room key downloads and more than 13.6 million doors opened. In the month of July, a door was unlocked with Digital Key every two seconds."We know our customers operate in a digital world and we are obsessive about embracing technology that helps remove the friction points from our guests' travel experiences. We've built a world of experiences at your fingertips with our app - you can check in, choose a room, set personal preferences and unlock your door using Digital Key," said Geraldine Calpin, chief marketing officer at Hilton. "We've more than tripled our rate of Digital Key hotel installs since 2016 and are on pace to exceed our goal of 2,500 hotels by the end of 2017, enabling us to scale across our 14 brands worldwide to deliver exceptional and consistent experience for guests everywhere."Digital Key is live worldwide in 185 markets today, and Hilton will continue to expand to new regions throughout the remainder of the year. By the beginning of 2018, Hilton has committed to have well over half of its portfolio of hotels across all 14 brands, equipped with Digital Key, creating a consistent technology experience for guests regardless of where they stay across the globe.Hilton is celebrating this milestone with guests on social media. Join in on the fun here. For more details and a list of current and upcoming properties with Digital Key, please visit HiltonHonors.com/DigitalKey.

Hilton Hits Industry Milestone with Launch of 1,000th Hotel Featuring Digital Key

Hilton 28 March 2017
MCLEAN, Va. -- Less than two years after launching an app functionality that gives Hilton Honors guests the ability to choose their room before arriving at a hotel and enter their room using the Hilton Honors app as a key, Hilton is scaling at a breakneck pace. Today, marks the official introduction of the Digital Key technology at their 1,000th hotel - Hampton Inn Manhattan Grand Central in New York City.Since its launch in 2015, Hilton Honors members have opened more than 6.4 million doors using Digital Key. Among them is Alan Corcoran, a Hilton Honors Lifetime Diamond member, technology consultant and occasional guest pianist at the Palmer House in Chicago. He joins a growing list of guests who've single-handedly opened more than 500 doors with Digital Key since launch. "When you stay at hotels as frequently as I do, personalized technology like Digital Key helps you feel more at home," he said. "As a previous guest of the Hampton Inn Manhattan Grand Central, I know this technology will help other travelers like me have a smooth and streamlined experience."And that's why reaching 1,000 hotels - and plans to reach 2,500 by the end of this year including debuts in the United Kingdom, China, Malaysia and New Zealand - is so significant. For guests like Alan, they soon can count on a consistent technology experience with Hilton regardless of where they travel. And the time saved makes a difference, giving Hilton Honors members extra moments to speak with loved ones back home, prepare for the big business meeting or plan the local excursion with the hotel concierge.The Hilton Honors app is designed to be guests' remote control for their stay at Hilton. From their smartphone, guests can check in, select their room and choose when to arrive. Digital Key can also be used to access the fitness center, pool and other hotel areas that traditionally require a key."Simplicity and consistency in experience is paramount for us. Digital Key is just one way we're delivering that - from Anchorage to Yonkers, you can count on Digital Key supporting your adventure," said Geraldine Calpin, chief marketing officer at Hilton.By New Year's Eve, Hilton will toast to 2,500 hotels live due to advanced deployment technology and lessons learned in countless installations."At the beginning of rollout, we could bring Digital Key to 100 properties in six months," said Joshua Sloser, senior vice president of Digital at Hilton. "Today, we are able to bring 100 properties live in an average of 24 days. Our Team Members appreciate how this technology can personalize the guest experience and they love being part of something that is progressive and game changing."For more details and a list of current and upcoming properties with Digital Key, please visit HiltonHonors.com/DigitalKey.About HiltonHilton (NYSE: HLT) is a leading global hospitality company, with a portfolio of 14 world-class brands comprising more than 4,900 properties with over 800,000 rooms in 104 countries and territories. Hilton is dedicated to fulfilling its mission to be the world's most hospitable company by delivering exceptional experiences - every hotel, every guest, every time. The company's portfolio includes Hilton Hotels & Resorts, Waldorf Astoria Hotels & Resorts, Conrad Hotels & Resorts, Canopy by Hilton, Curio - A Collection by Hilton, DoubleTree by Hilton, Tapestry Collection by Hilton, Embassy Suites by Hilton, Hilton Garden Inn, Hampton by Hilton, Tru by Hilton, Homewood Suites by Hilton, Home2 Suites by Hilton and Hilton Grand Vacations. The company also manages an award-winning customer loyalty program, Hilton Honors. Hilton Honors members who book directly through preferred Hilton channels have access to instant benefits, including a flexible payment slider that allows members to choose exactly how many Points to combine with money, an exclusive member discount that can't be found anywhere else and free standard Wi-Fi. Visit newsroom.hilton.com for more information and connect with Hilton on Facebook, Twitter, LinkedIn, Instagram and YouTube.About Hilton HonorsHilton Honors is the award-winning guest-loyalty program for Hilton's 14 world-class brands comprising more than 4,900 properties with over 800,000 rooms in 104 countries and territories. Hilton Honors members who book directly through preferred Hilton channels have access to instant benefits, including a flexible payment slider that allows members to choose nearly any combination of Points and money to book a stay, an exclusive member discount that can't be found anywhere else and free standard Wi-Fi. Members also enjoy popular digital tools available exclusively through the industry-leading Hilton Honors mobile app, where Hilton Honors members can check-in, choose their room, and access their room using a Digital Key. With more than 60 million members, Hilton Honors offers hundreds of ways to earn and redeem Points. Members can redeem their Points for free nights, premium merchandise, items on Amazon Shop with Points; make charitable contributions or gain access to unique events through the Hilton Honors auction platform (hiltonhonors.com/auctions), such as exclusive artist experiences and hotel concert events with Live Nation(r), or race experiences with the McLaren-Honda Formula 1 team. The program is free to join, and travelers may enroll online by visiting www.HiltonHonors.com or connect with Hilton Honors at news.hiltonhonors.com.About Hampton by HiltonAs the number one ranked franchise for the past eight years, according to Entrepreneur(r), Hampton by Hilton, including Hampton Inn by Hilton and Hampton Inn & Suites by Hilton, serves value-conscious and quality-driven travelers with more than 2,200 properties totaling more than 223,000 rooms in 19 countries and territories. High quality accommodations and amenities, such as complimentary Wi-Fi and free hot breakfast, contribute to Hampton by Hilton ranking as a leader in its segment. Hampton by Hilton Team Members deliver friendly, authentic, caring and thoughtful service defined as Hamptonality. Hampton by Hilton is part of Hilton Honors, the award-winning guest-loyalty program for Hilton's 14 distinct hotel brands. Hilton Honors members who book directly through preferred Hilton channels have access to instant benefits, including a flexible payment slider that allows members to choose nearly any combination of Points and money to book a stay, an exclusive member discount that can't be found anywhere else, free standard Wi-Fi and digital amenities like digital check-in with room selection and Digital Key (select locations), available exclusively through the industry-leading Hilton Honors app. For more information about Hampton by Hilton, visit www.hampton.com or news.hampton.comand connect online at Facebook, Twitter, YouTube and Instagram.

Two Million Doors, 400 Hotels, One Revolutionary Year: Hilton Celebrates Digital Key Milestones and New Hilton HHonors App Features

Hilton 12 August 2016
"Digital Key is fabulous!" "This is an extremely convenient benefit for being a Hilton HHonors member." "For a frequent traveler like myself, the ability to select my room and bypass the front desk is a competitive advantage. No other hotel group offers this type of service." These are just a few of the 55,000-plus Hilton HHonors testimonials since Hilton (NYSE: HLT) launched Digital Key one year ago. Since that time, Digital Key has opened 2 million doors for Hilton HHonors members at 400 hotels.Digital Key, in conjunction with digital check-in with room selection, is available exclusively through the award-winning Hilton HHonors app and offers the hospitality industry's first-and-only opportunity for travelers to select the exact room they want based on both the hotel layout and its outside surroundings. Interactive digital floor plans make it easy for Hilton HHonors members to decide whether they want to be near the pool or the elevator, and integration with the Google Maps API lets guests determine if they prefer a view of the courtyard or the city skyline. After checking in and selecting their room from their phone, guests can proceed right to their desired room without having to check-in at the front desk. In just one short year since Digital Key launched, guest adoption has given Hilton plenty of reasons to celebrate.Two million doors opened for Hilton HHonors members - that's nearly one for every home in the entire state of Arizona.Digital Key has gone global - it's now available in Singapore, with plans for continued global expansion in 2017.Digital check-in with room selection is used over 1 million times per month. That's once every two-and-a-half seconds.More than 70 percent of those who use digital check-in also opt to use Digital Key.Nearly 7 million rooms have been selected through the digital check-in feature since the beginning of 2016.Our top Digital Key user has unlocked 350 doors. That's almost one door a day for an entire year!"We've heard from our Hilton HHonors members that their mobile device has become their remote control to the world and that they rely on it to manage travel," said Geraldine Calpin, chief marketing officer at Hilton. "We test many types of innovations here at Hilton, always with a goal: does this improve the guest's stay with us in a meaningful way? With Digital Key, our members have agreed it does."Digital Key has been adopted nationwide by every Hilton brand in the U.S. at 400-plus hotels. By the end of 2016, guests will be able to use it at approximately 700 hotels. Hilton HHonors members will soon enjoy additional Hilton HHonors app features that simplify and enhance their stay:An app redesign this fall will bring Hilton HHonors to the iPad with full iOS compatibility and easier access to Digital Key including push notifications triggered at different moments of the guest's travel journey to ensure a stress-free trip.By early 2017, multiple keys per room will allow family members and friends sharing a room to access Digital Key through multiple devices.In-app real-time chat will connect guests directly to front desk Team Members. Through the Hilton HHonors app, guests can request services such as housekeeping visits or a late check-out by simply sending a chat message as early as a day before check-in and up to a week after for any follow-up needs."Pin My Room" will invite guests to mark their favorite room in a hotel so they can select the same room on future visits."With these new features, we're reimagining the travel experience by providing solutions to challenges our guests might not even know they have yet," said Joshua Sloser, vice president of Digital Product Innovation at Hilton. "We know every guest has their preferred way of connecting with our Team Members, so we make it as easy as possible to assist them on their own terms, whether it's through real-time chat, through social media channels or in-person at the front desk. These features complement our Team Members' ability to provide amazing service and hospitality, both in-person and digitally."Digital Key, digital check-in, room selection and in-app real-time chat are exclusive benefits for Hilton HHonors members, available via the Hilton HHonors app, which is the highest rated hospitality app on the Apple App Store (4.8 stars) and is downloaded once every seven seconds. Hilton HHonors is free to enroll and offers members an exclusive discount every day at every hotel in the world, as well as access to unforgettable experiences on the Hilton HHonors auction platform. For more information and to join, visit the Hilton HHonors site here.

Hilton Taps Google Maps to Help HHonors Members See More When Choosing Their Room

Hilton 12 May 2016
More than 13 million times, Hilton HHonors members have used the award-winning HHonors app to choose the exact room they want. Now, in a new benefit available exclusively to Hilton HHonors members, Hilton Worldwide (NYSE: HLT) has integrated Google Maps into the app, giving members the unprecedented ability to see more details about the hotel's surroundings and their room's potential view before making a room selection. With the updated room selection feature, you can now be your family's hero by choosing the room at the Hilton St. Louis at the Ballpark Downtown that faces Busch Stadium, or by picking a room at Hampton Inn Marquette/Waterfront that looks out at Lake Superior."Guest preferences continue to evolve and, thanks to our digital innovations and category-leading partners like Google, we're providing even more personalized experiences for our Hilton HHonors members. By continually evolving our Hilton HHonors app, we're empowering our members with more control over their stay experience," said Mark Weinstein, senior vice president and global head of Loyalty and Partnerships, Hilton Worldwide. "Everything we do from a technology standpoint starts with the customer - both the feedback they provide and the experiences we observe. We invest in, anticipate and deliver what we know our Hilton HHonors members most need and want, hopefully delighting them along the way."The updated digital floor plans include detailed geographical information about the hotel's surroundings. Hilton HHonors members can visualize where available hotel rooms are located in relation to city streets, public transportation, parks, bodies of water and other markers. They can see if an expressway is outside their window or if their room faces east toward the sunrise, for example. Additionally, members will soon be able to see where additional points-of-interest like landmarks or attractions are in relation to their selected room."We are the only global hotel company offering this game-changing technology and it is one of the most popular features on the Hilton HHonors app. Our guests love having the ability to choose their own rooms, but they have asked us to provide more detail about the hotel's surroundings, and we have delivered," said Geraldine Calpin, chief marketing officer, Hilton Worldwide. "By working with Google, we're making our guests' feedback reality by providing an exciting, in-app experience that lets our Hilton HHonors members pick their perfect room.""Google Maps want to make it as easy as possible for people to get the information they need in a simple and intuitive way," said Megan Boundey, Google Maps Product Manager. "With Hilton's spirit of constant innovation, combined with the Google Maps API technology, together we were able to enhance the guest experience by changing the way travelers plan and prepare for their hotel stay."The feature is a benefit available only to Hilton HHonors members who book direct through Hilton's brand websites, award-winning mobile app, reservation call centers or preferred corporate travel partners and professionals. The map feature is now available on the Hilton HHonors iOS and Android apps and will be available on Hilton's brand websites this summer.To select a room, Hilton HHonors members can sign into their account via their mobile device, tablet or computer beginning at 6:00 a.m. the day before a booked stay. Upon selecting their arrival time, they are shown a floor plan of the hotel with a green circle denoting available rooms. Along with the enhanced maps, guests can view photos and details of their hotel room, ensuring the room they select matches their preferences. During digital check-in, Hilton HHonors members can also request a Digital Key at participating hotels and head straight to their room upon arrival, using their smartphone as their key.Digital check-in with room selection is a benefit for Hilton HHonors members, available at more than 4,500 hotels around the globe via the Hilton HHonors app - Hilton Worldwide's 4.7 star mobile app that is the highest rated hospitality app on the Apple App Store. Hilton HHonors is free to enroll and available to all guests. For more information and to join, visit the HHonors site here.

Conrad Chicago Thinks Tech First When Designing Meeting Experiences

Hilton 15 March 2016
Conrad Hotels & Resorts today announced a partnership between its Conrad Chicago property and Social Tables, the award-winning, collaborative event planning software. This partnership underscores Conrad Chicago's commitment to providing a luxury environment that blends intuitive service and smart connectivity for all of its guests including meeting and event planners.Conrad Chicago, a new 20 story property slated to open this summer along the Magnificent Mile, will be the first Hilton Worldwide hotel to utilize the innovative 3D Custom imaging software from Social Tables. This technology enables meeting and event planners to see an instantaneous 3D rendering of their event space, replete with decor, table arrangements and sweeping Chicago skyline views. Added tech functionality allows real-time collaboration for designing meetings and events from multiples parties simultaneously.Dedicated to superb, intuitive service and instant communication, Conrad Chicago is also implementing real-time digital communication channels, such as SMS, making it easier than ever to initiate requests and overcome frustrations, while preserving authentic human connections.In addition, each meeting room is equipped with state-of-the-art video conferencing and video messaging systems through 78-inch flat screens with the capability of displaying pushed content from organizers and attendees.Located on the hotel's two top floors all with breathtaking views, the 10,000 square feet of state-of the-art conference facilities include:Spacious foyer areas and a two-story atrium that act as spaces for business during the day and connecting with others in the eveningTen multi-function meeting rooms, illuminated in natural lightAccommodating events ranging from 10 to 150 guestsTwo expansive dedicated hospitality suitesTwelve guest rooms that can be converted into one-on-one meeting spacesAccess to dedicated meeting concierge staffDesigned by the world-renowned designer Pierre-Yves Rochon, the Conrad Chicago will offer 287-rooms, a contemporary, tech-savvy service culture as well as a series of inspired, off-the-beaten path experiences in Chicago, some which are recommended by staff. Its unique, light-filled views dotted by Chicago skyline are sure to serve as a compelling setting for bridal party and engagement photos.For renderings and images, please use the following download link: https://www.hightail.com/download/ZWJXSkhheFhGR0ZDaDhUQwTo learn more about or connect with Conrad Chicago, please visit http://conradhotels3.hilton.com/en/future-openings/chicago.html or call +1-312-663-6516. For more information about Conrad Hotels & Resorts, please visit http://news.conradhotels.com or follow us at www.facebook.com/conradchicago, https://instagram.com/conradchicago, and http://twitter.com/conradchicago.

Hilton And IBM Pilot "Connie," The World's First Watson-Enabled Hotel Concierge

Hilton 10 March 2016
Hilton Worldwide (NYSE: HLT) and IBM (NYSE: IBM) today announced a collaboration to pilot "Connie" - the first Watson-enabled robot concierge in the hospitality industry. Connie draws on domain knowledge from Watson and WayBlazer to inform guests on local tourist attractions, dining recommendations and hotel features and amenities.Connie, named for Hilton's founder Conrad Hilton, marks the first time IBM has developed a Watson-enabled robot for the hospitality market. Connie will work side-by-side with Hilton's Team Members to assist with visitor requests, personalize the guest experience and empower travelers with more information to help them plan their trips.Currently stationed near reception at the Hilton McLean in Virginia, Connie is learning to interact with guests and respond to their questions in a friendly and informative manner. Connie uses a combination of Watson APIs, including Dialog, Speech to Text, Text to Speech and Natural Language Classifier, to enable it to greet guests upon arrival and to answer questions about hotel amenities, services and hours of operation. By tapping into WayBlazer's extensive travel domain knowledge powered by Watson, Connie can also suggest local attractions outside the hotel.The more guests interact with Connie, the more it learns, adapts and improves its recommendations. The hotel will also have access to a log of the questions asked and Connie's answers, which can enable improvements to guests' experiences before, during and after their stays.Connie is powered by Watson, a cognitive computing technology platform that represents a new era in computing where systems understand the world in the way that humans do - through senses, learning and experience."We're focused on reimagining the entire travel experience to make it smarter, easier and more enjoyable for guests," said Jonathan Wilson, vice president, product innovation and brand services, Hilton Worldwide. "By tapping into innovative partners like IBM Watson, we're wowing our guests in the most unpredictable ways.""This project with Hilton and WayBlazer represents an important shift in human-machine interaction, enabled by the embodiment of Watson's cognitive computing," said Rob High, IBM fellow and vice president and chief technology officer of IBM Watson. "Watson helps Connie understand and respond naturally to the needs and interests of Hilton's guests -- which is an experience that's particularly powerful in a hospitality setting, where it can lead to deeper guest engagement.""WayBlazer is excited to bring Watson's cognitive computing capabilities directly to the traveler as a way to improve the in-destination experience," said Felix Laboy, CEO of WayBlazer. "We believe providing personalized and relevant insights and recommendations, specifically through a new form factor such as a robot, can transform brand engagement and loyalty at the Hilton."Connie is the latest example of Hilton's long history of innovation to enhance guest stays, as far back as 1947 as the first hotel company to introduce televisions into guest rooms. Recent innovations include digital check-in with Room Selection, which recently surpassed 10 million users; Digital Key; and partnerships with Uber to deliver 'Local Scene' and 'Ride Reminders' and with Tesla and Current, powered by GE, to rapidly expand the electric vehicle charging program.

Hilton Worldwide Has Identified and Taken Action to Eradicate Malware

Hilton 24 November 2015
Hilton Worldwide worked closely with third-party forensics experts, law enforcement and payment card companies on this investigation, and determined that specific payment card information was targeted by this malware. This information includes cardholder names, payment card numbers, security codes and expiration dates, but no addresses or personal identification numbers (PINs).As a precautionary measure, customers may wish to review and monitor their payment card statements if they used a payment card at a Hilton Worldwide hotel over a seventeen-week period, from November 18 to December 5, 2014 or April 21 to July 27, 2015.Customers generally are not responsible for fraudulent activity on their payment cards, and should contact their financial institution directly if they notice any irregularities. They can also visit hiltonworldwide.com/guestupdate for more details, including how to receive one year of complimentary credit monitoring.Hilton Worldwide is strongly committed to protecting customers' payment card information, and we sincerely regret any inconvenience this may have caused customers.

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