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Hyatt Announces Participation in Google Assistant Pilot

Hyatt 9 January 2019
CHICAGO -- Hyatt Hotels Corporation (NYSE: H) today announced that Hyatt is collaborating with Google to pilot a new capability of the Google Assistant - Interpreter Mode. With this feature, users are able to receive translations for dozens of languages and conduct conversations in real time. At participating Hyatt hotels, Interpreter Mode will enable guests and colleagues that speak different languages to communicate via spoken and written translations of their own languages on a Google Home Hub."At Hyatt, we view technology as a way to scale care for our guests and colleagues and enhance the meaningful human connections that are fundamental to our industry," said Alex Zoghlin, global head of strategy, innovation and technology for Hyatt. "As international tourism continues to rise, implementing solutions like Interpreter Mode ensures the needs of today's global traveler base remain at the core of our innovation strategy. We are excited to collaborate with Google on a new technology that offers the potential to create widespread impact across the hospitality industry."At Hyatt, Interpreter Mode is being piloted at Hyatt Regency San Francisco Airport's concierge desk to assist with fulfilling guest needs. To use this solution, hotel guests will identify their language on the Google Home Hub screen and hotel colleagues will activate Interpreter Mode to translate the conversation. In addition to assisting guests, this solution is being used to support colleague engagement efforts."Hyatt Regency San Francisco Airport welcomes guests and colleagues from around the world, creating a diverse mix of backgrounds and languages," said General Manager Irby Morvant. "With the possibilities presented in Interpreter Mode, we strengthen our commitment to provide a seamless guest experience, and create a welcoming and inclusive environment for colleagues."The term "Hyatt" is used in this release for convenience to refer to Hyatt Hotels Corporation and/or one or more of its affiliates.About Hyatt Hotels CorporationHyatt Hotels Corporation, headquartered in Chicago, is a leading global hospitality company with a portfolio of 14 premier brands. As of September 30, 2018, the Company's portfolio included more than 750 properties in more than 55 countries across six continents. The Company's purpose to care for people so they can be their best informs its business decisions and growth strategy and is intended to attract and retain top colleagues, build relationships with guests and create value for shareholders. The Company's subsidiaries develop, own, operate, manage, franchise, license or provide services to hotels, resorts, branded residences, vacation ownership properties, and fitness and spa locations, including under the Park Hyatt, Miraval, Grand Hyatt, Hyatt Regency, Hyatt, Andaz, Hyatt Centric, The Unbound Collection by Hyatt, Hyatt Place, Hyatt House, Hyatt Ziva, Hyatt Zilara, Hyatt Residence Club and Exhale brand names. On November 30, 2018, the Company expanded its hotel and resort portfolio with the inclusion of the Alila, Destination, Joie de Vivre, Thompson Hotels and tommie brands. For more information, please visit www.hyatt.com
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Hyatt And Sonifi To Deliver A Personalized In-room Streaming Experience Powered By Google Chromecast To Travelers Around The Globe

Hyatt 11 April 2017
CHICAGO -- Hyatt has selected SONIFI Solutions, Inc. as its preferred provider for delivering a personalized in-room streaming solution to hotel guests. SONIFI's patent-pending STAYCASTtm solution, powered by Google Chromecast, has been seamlessly integrated with the World of Hyatt mobile app.With this first-of-its-kind integration, participating Hyatt hotels now offer guests simple, seamless and secure streaming of their favorite apps, such as Netflix(r), Hulu(r), YouTube(r) and 1,000+ others, to the in-room television through a Chromecast device. This technology is already available at 14 Hyatt hotels, including Hyatt Regency New Orleans and Hyatt Centric French Quarter New Orleans, with more to follow."This industry-leading collaboration is one more way World of Hyatt builds experiences with an understanding of what's most important to our community of travelers," said Debbie Goetz, Senior Vice President - Corporate Marketing, Hyatt. "Today's traveler often has one or more streaming subscriptions, and now they can view their favorite content on the big screen when they're on the road, too."STAYCAST (previously SoniCast) fully integrates with the World of Hyatt mobile app, so guests can connect and stream at participating locations with the tap of a button. Benefits include:An at-home experience where guests enjoy their favorite streaming services on the in-room TV screenNo need to enter a code or personal credentials on the TVAbility for guests to stream photos, videos, or even presentations for upcoming meetingsA world of choice, with entertainment available in virtually any languageA secure system that automatically logs guests out at check out"The World of Hyatt mobile app provides guests with a one-stop-shop of services to personalize their travel experience, whether it's using your phone to book the best room type for you to requesting a forgotten toothbrush or now enjoying your favorite entertainment on the guestroom TV," said Jeff Bzdawka, Senior Vice President - Global Hotel Technology, Hyatt. "Our guests deserve the best, and SONIFI has a proven track record of superior, secure service. They have been true teammates at every turn."SONIFI and Hyatt share the spirit of innovation. SONIFI has been an industry technology pioneer for more than 30 years and is the first to offer an enterprise-grade streaming solution for hospitality in partnership with another well-known innovator, Google. In 2015, Hyatt Regency San Francisco was the first hotel to offer the STAYCAST streaming experience, powered by Google Chromecast. Andaz 5th Avenue, a midtown Manhattan lifestyle hotel in the Hyatt portfolio, was also the first Hyatt hotel to enable 4K streaming."Hyatt's forward thinking approach has pushed, motivated and mobilized our respective teams to deliver an experience that is quite personal and simple for Hyatt guests around the world," stated SONIFI CEO Ahmad Ouri. "We are proud to have formed such a strong relationship and look forward to continued collaborative innovation to promote understanding in World of Hyatt."Download the World of Hyatt app for iOS and Android to get started.The term "Hyatt" is used in this release for convenience to refer to Hyatt Hotels Corporation and/or one or more of its affiliates.About SONIFI(r) Solutions Inc.SONIFI(r) Solutions Inc., the leader in innovative guest engagement solutions for the hospitality and healthcare industries, serves 500 million travelers in over 1.2 million hotel rooms annually. The company's core services include guest Internet access, mobility, interactive television, streaming and free-to-guest solutions along with unparalleled nationwide technical support and professional services. For more information, please visit www.sonifi.com.

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