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    HITEC DUBAI

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    December 5–6, 2018
    Dubai, UAE

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    Hospitality Industry Technology Exposition & Conference

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Maestro PMS Browser-Based Software Suite Optimizes Guest Experience, Improves Staff Productivity for 10-Property Cape Resorts

NORTHWIND-Maestro 12 July 2018
When Cape Resorts made the decision in 2008 to update operations at its growing collection of historic beachside resort properties, it turned to Maestro PMS. Today Cape Resorts centralizes property management, reservations, spa and activity management, and event sales for 366 rooms spread across 10 hotels with Maestro's Multi-Property Management suite of integrated modules."The Maestro PMS integrated Multi-Property Management System makes our entire enterprise more efficient and optimizes our guests' experience," said Colin Stevens, Director of Technology at Cape Resorts. "We use Maestro to automate central reservations and property management, and to operate our full-service Sea Spa at Congress Hall. Maestro's integrated Sales & Catering System manages all corporate and social event sales for all our venues. The Maestro Owner Management system also automates our condo hotel operation. Maestro even handles our bicycle rentals." Cape Resorts also implemented the Maestro Web Browser Version in its on-premise servers in January 2018. "Maestro Web enables our staff to log onto the system from any mobile device. This makes the system more flexible. We have seen a great improvement in staff productivity with Maestro Web."Maestro's integrated platform streamlines Cape Resorts' reservation and check-in process by putting all guest and property information in one central database. Stevens said, "Maestro's single-image database makes it easy to cross-sell our hotels from one reservations office. Our team can maximize bookings because they can offer all our properties and room types on one screen to deliver an optimal guest experience. Maestro is always working to improve its systems."Warren Dehan, Maestro PMS President said, "We are proud of our 10 year relationship with Cape Resorts. Our team strives to bring value to each customers' operation. Our long-term relationships with Cape Resorts and other clients are important because Maestro learns from each unique operation. Cape Resort's insights on how to strengthen our systems and service helps Maestro continue to be innovative and competitive with both its solutions and service offerings."Cape Resorts collection of luxury hotels, inns and cottages has provided generations of travelers with seashore memories and holiday traditions. Its properties include Congress Hall, Congress Place Suites, The Virginia, The Virginia Cottages, Beach Plumb Farm Cottages, Beach Shack, Sandpiper Beach Club, The Star Inn, and Barons Cove Sag Harbor. The company also offers nine dining outlets, its award winning Sea Spa, and many attractive venues for weddings, social and corporate events. Click here for more information on Cape Resorts.The Maestro Property Management System delivers flexible and scalable deployment options with identical full-featured web browser or windows solutions available in the cloud or on premise. Maestro's revenue-generating property software tools and services increase profitability, drive direct bookings, centralize operations, and provide personalized and mobile guest service tools to enhance the guest experience. Click here for more information on how to engage and socialize with Maestro PMS.About Maestro PMS Maestro is the preferred cloud and on-premises PMS solution for independent hotels, luxury resorts, conference centers, vacation rentals, and multi-property groups. Maestro's PCI certified and EMV ready enterprise system offers 20+ integrated modules on a single database including web and mobile apps to increase profitability, drive direct bookings, centralize operations, and enable operators to engage guests with a personalized experience. For over 40 years Maestro's Diamond Plus Service has provided unparalleled 24/7 North American based support and education services to keep hospitality groups operational and productive. Click here for more information on Maestro.
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Maestro PMS Continues to Lead the Way in Innovation; Makes Guest Engagement Top Priority at HITEC

NORTHWIND-Maestro 12 June 2018
Markham, Ontario -- Maestro PMS, the industry's leading fully-integrated software solution for independent hotel and resort operators, will demo its growing suite of mobile guest engagement, property management, and staff productivity tools at HITEC booth 1031, June 18 - 21, 2018 at the George R. Brown Convention Center in Houston, TX.Maestro's team invites HITEC attendees to experience its newest mobile check-in and check-out feature to personally engage guests before they arrive in the lobby. Maestro mobile features also promote green initiatives for operations. Maestro will demo its easy to use on-premise browser-based Property Management System, and In-Application Direct-Connect Support capability to keep staff confident and productive."Maestro has one goal; to develop and support property management solutions that help independent hotel operators be successful," said Maestro PMS President Warren Dehan. "At HITEC we will demonstrate our newest mobile check-in and check-out functionality along with other guest engagement systems that deliver 360-degree personalized service. Maestro's team will show attendees its on-premise browser-based PMS. Our browser-based system is ideal for many properties because it needs very little infrastructure and allows them to self-host their system. The system offers simplified security management, and is very easy for new hires to learn and access with only a web browser. This makes it ideal for independent operators who want the choice to either deploy in the cloud or on-premise with all of the latest and greatest features and mobile tools."Dehan noted that staff productivity is an essential part of successful property operations. "Maestro's new in-application direct-connect support feature helps users take control and maintain productivity. It enables staff to get help fast when they need it without leaving the Maestro. When a user has a question, they can instantly connect with Maestro's 24/7 North American based professional support team from their current screen. This is a valuable feature for independents that need to focus on their operation and access support assistance seamlessly from within the PMS. When staff are provided easy and trusted ways to get support from their PMS vendor, they can focus attention on providing personalized guest service that is the foundation of a property's success." In addition to 20+ fully integrated software modules, and over 600 existing partner integrations, Maestro also offers an API that enables operators to easily integrate with their choice of 3rd party vendors."Partnerships through product integrations with other market leaders is crucial to efficient hotel operations. Maestro has built its culture on a foundation of working well with other vendors to ensure our clients realize the continued value and operational longevity of working with Maestro." Dehan said.The Maestro Property Management System delivers flexible and scalable deployment options with identical full-featured web browser or windows solutions available in the cloud or on premise. Maestro's revenue-generating property software tools and services increase profitability, drive direct bookings, centralize operations, and provide personalized and mobile guest service tools to enhance the guest experience. Click here for more information on how to engage and socialize with Maestro PMS, and if you plan to attend HITEC, visit Maestro's team at booth 1031.About Maestro PMS Maestro is the preferred cloud and on-premises PMS solution for independent hotels, luxury resorts, conference centers, vacation rentals, and multi-property groups. Maestro's PCI certified and EMV ready enterprise system offers 20+ integrated modules on a single database including web and mobile apps to increase profitability, drive direct bookings, centralize operations, and enable operators to engage guests with a personalized experience. For over 40 years Maestro's Diamond Plus Service has provided unparalleled 24/7 North American based support and education services to keep hospitality groups operational and productive. Click here for more information on Maestro.
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"Maestro PMS Is at The Heart of Our Business" Guest Preference and Stay History Across Multiple Modules Drives Personalized Service, Increases Staff Productivity

NORTHWIND-Maestro 23 May 2018
Markham, Ontario -- For hundreds of independent resort, hotel, conference center and multi-property operators, the Maestro Property Management Solution is the hub of operations. Maestro's property management software centralizes a rich supply of guest information across 20+ seamlessly-integrated modules."Maestro is more than one of the most sophisticated, stable and reliable property management systems for independents on the market today," said Warren Dehan, Maestro PMS President. "It is also a uniquely flexible, scalable solution that offers operators the best of both worlds. Maestro offers a fully-integrated suite of Windows and Browser-Based modules that may be used as cloud or on-premise systems. Maestro's suite of modules help staff engage guests at every touch point. The solution increases revenue from online, mobile and on-property sources, and facilitates data mining and business intelligence at the most granular level to support effective marketing campaigns and rate optimization."Water's Edge Resort & Spa, a 188-room year-round full service destination in Westbrook, CT began using Maestro PMS in 2009. "We run a complex, high-volume operation that includes a luxury resort hotel, The Spa at Water's Edge, five F&B outlets, a timeshare ownership operation, meeting rooms and event spaces. Maestro automates our entire operation," said Heather Hennessey, Controller."Every guest's record and history are documented and tracked in our Maestro system. Its property software is at the heart of our business. Each Maestro module is integrated with property management. If a guest has a Spa appointment on their reservation, our front desk staff will see it in Maestro Front Office, greet them personally at check-in and remind them of their treatment time. Their Spa billing is visible in the Maestro Front Office System for easy folio review at check out." Hennessey noted that Water's Edge also uses the Maestro Sales & Catering system to manage all its meeting space and group activities. All Maestro spa and activities for both transient and group guests are translated into a single guest itinerary for presentation to the guest."The Maestro Gift Card module is very important to Water's Edge," Hennessey said. "Many guests purchase gift cards online to give friends and family. Maestro simplifies issuing and redeeming gift cards. Our outlets' Point of Sale system interfaces with Maestro to make it easy for guests to redeem credits."The Maestro multi-module property management solution propels the guest journey from online and mobile reservations to Maestro's PCI Certified payment portal, Yield Management, Spa & Activities management, Sales & Catering, Group Management, Owner Management for vacation rental and condo operations, Guest Loyalty programs, Mobile Online Check-In and Check-Out, Club Membership, Maestro Analytics Business Intelligence and much more. Each module is integrated with Maestro's single-image database that automatically captures and integrates guest activity, facilitating a 360-degree view for staff and management. In addition to its 20+ property modules, Maestro PMS also seamlessly interfaces with hundreds of 3rd party solutions for easy integration.Water's Edge Resort & Spa also uses Maestro's online Guest Experience Measurement (GEM) module to connect with guests for feedback about their stay. "GEM is our electronic comment card system. We created our own guest questionnaire that Maestro automatically e-mails to every guest at check-out. GEM generates a monthly report that tabulates guest feedback so we can take an objective look at our hotel and its service to always improve. Here is one example of GEM's value. GEM recently identified a trend of many guests saying they wanted a refrigerator in their room. We added refrigerators as a standard hotel room amenity. Now our guests have a more positive stay with Water's Edge thanks to Maestro's many modules."The Maestro Property Management System (PMS) delivers flexible and scalable deployment options with a feature identical web browser or windows solution available in the cloud or on premise. Maestro's revenue-generating property software tools and services increase profitability, drive direct bookings, centralize operations, and provide personalized and mobile guest service tools to enhance the guest experience. Click here for more information on how to engage and socialize with Maestro PMS.About Maestro PMS Maestro is the preferred cloud and on-premises PMS solution for independent hotels, luxury resorts, conference centers, vacation rentals, and multi-property groups. Maestro's PCI certified and EMV ready enterprise system offers 20+ integrated modules on a single database including web and mobile apps to increase profitability, drive direct bookings, centralize operations, and enable operators to engage guests with a personalized experience. For over 40 years Maestro's Diamond Plus Service has provided unparalleled 24/7 North American based support and education services to keep hospitality groups operational and productive. Click here for more information on Maestro.
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Considering Going Paperless? Maestro PMS Encourages Sustainable Processes with Mobile Check-In and Check-Out

NORTHWIND-Maestro 9 May 2018
Markham, Ontario - Environmental responsibility is a requirement for many travelers when they select a hotel. Maestro PMS understands this and encourages it. With 40 years of established practices bringing the latest property software technology to the independent hospitality space, Maestro has led the paperless movement for the last 10 years providing technology solutions that support sustainable hospitality practices. Maestro's most recent property software innovations reduce paper use and simplify the guest journey. Maestro's Mobile Check-Out capability streamlines property operations and eliminates the need for paper folios or visiting the front desk."Today, sustainability has become the defining element of both trendy urban properties and stylish beach resorts," said Albert Herrera, senior vice president of Global Product Partnerships for Virtuoso, a luxury travel network."Many Maestro PMS users are independent operators committed to running their properties in ways that protect the environment. Maestro works with these operators to create responsible system processes that support their sustainability goals," said Warren Dehan, Maestro PMS President.Maestro PMS' automatically emails content-rich reservation confirmations, pre- and post-stay emails to guests. The system's mobile check-in and digital registration eliminates the need for hardcopy registration cards. Maestro's new Mobile Check-Out lets guests review their folio on their mobile device or on a tablet from anywhere they may be. For guests who visit the front desk to checkout, Maestro's Tablet Folio Review feature allows guests to read their folio for final approval on a front desk tablet. Necessary corrections may be made digitally and the final folio emailed. "Many properties print a hardcopy folio for guests to review, then print a second folio as each guest is checked out of the system. There is no need for these printouts with Maestro, the entire process is paperless," Dehan said.Maestro also supports electronic funds transfer (EFT) to further reduce paper use, and the system supports electronic scanning of guest identification to eliminate photocopies. Another big reduction in paper use comes from Maestro's paperless reporting that lets properties export to Excel and PDF reports for on-screen viewing and digital archiving. Further, Maestro's Spa & Activities Management System utilizes tablets for customer registration intake forms; ending the need to manually rekey data from paper forms filled out by most spa clients. Paper saving has also been extended to Maestro's Sales & Catering system which supports electronic document signature for group business contracts.Maestro also eliminates hardcopy comment cards with its Guest Experience Measurement (GEM) survey tool. GEM has the added advantage of automatically transferring guest comments and preferences to a guest's history profile for more personalized interactions. "Plus, Maestro enables managers to send housekeepers a mobile version of their schedule. This ends the need to create hardcopy duty sheets for each housekeeper," Dehan said.The Maestro Property Management System (PMS) delivers flexible and scalable deployment options with a feature identical web browser or windows solution available in the cloud or on premise. Maestro's revenue-generating property software tools and services increase profitability, drive direct bookings, centralize operations, and provide personalized and mobile guest service tools to enhance the guest experience. Click here for more information on how to engage and socialize with Maestro PMS.About Maestro PMS Maestro is the preferred cloud and on-premises PMS solution for independent hotels, luxury resorts, conference centers, vacation rentals, and multi-property groups. Maestro's PCI certified and EMV ready enterprise system offers 20+ integrated modules on a single database including web and mobile apps to increase profitability, drive direct bookings, centralize operations, and enable operators to engage guests with a personalized experience. For over 39 years Maestro's Diamond Plus Service has provided unparalleled 24/7 North American based support and education services to keep hospitality groups operational and productive. Click here for more information on Maestro.
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Guests Take Mobile Control of Their Journey with Maestro PMS Pre Check-In, Privacy Options, and Amenity Requests

NORTHWIND-Maestro 19 April 2018
Markham, Ontario - Mobile convenience is an essential and expected part of today's guest journey. Maestro PMS property software offers operators and guests a complete variety of mobile guest services that begin with pre-registration, pre-arrival amenity requests, mobile check-in, and in-house service requests.Maestro PMS President Warren Dehan said, "We understand the importance of mobile to our clients and their guests. Maestro provides an array of mobile-driven property software systems that streamline operations, personalize the guest experience, and increase loyalty." Maestro's proprietary WebPRO module provides online pre-registration via mobile, tablet, and desktop. This speeds up onsite check-in and provides pre-arrival information to hotel staff. WebPRO also communicates valuable upsell opportunities. WebPRO is an integrated extension of Maestro that includes a pre-arrival dashboard for staff that displays all pre-registered guests for express check-in with real time guest status updates."Many Maestro properties invite guests to pre-register on their mobile device by including a quick-click link in pre-stay email messages and on their website," Dehan said. Guests may conveniently request amenities, parking information, or airport pickup from their mobile device. If guests choose to check-in early they can confirm payment terms and simply pick up their key at the front desk. "Maestro PMS property software also interfaces with several mobile access solution providers. This enables properties to issue a mobile credential or 'key' before arrival. This gives guests the option to bypass the front desk entirely. Maestro also changes guestroom statuses to 'occupied' when guests first enter their room. This adds convenience for guests and staff."Dehan said, "We know that guests want greater mobile travel convenience. We also understand the importance of guest privacy. WebPRO allows hotels to collect pertinent guest information relevant to their stay. In addition to recording payment terms, contact information, and arrival and departure dates, WebPRO also provides guests with the property's privacy policies. We give guests the option to receive text or email messages from the property and define the use of their information."On departure day Maestro automatically texts or emails each opt-in guest a message thanking them for their patronage. The message provides a link to review their folio and check-out from their mobile device. "When a guest completes a mobile check-out, Maestro automatically changes their room's status from occupied to vacant dirty so they do not have to stop at the front desk. This creates a smoother guest journey and reduces staff involvement." Maestro's WebPRO pre-registration gets guests to their rooms faster.Maestro Property Management Software (PMS) delivers flexible and scalable deployment options with a feature identical web browser or windows solution available in the cloud or on premise. Maestro's revenue-generating property software tools and services increase profitability, drive direct bookings, centralize operations, and provide personalized and mobile guest service tools to enhance the guest experience. Click here for more information on how to engage and socialize with Maestro PMS.About Maestro PMSMaestro is the preferred cloud and on-premises PMS solution for independent hotels, luxury resorts, conference centers, vacation rentals, and multi-property groups. Maestro's PCI certified and EMV ready enterprise system offers 20+ integrated modules on a single database including web and mobile apps to increase profitability, drive direct bookings, centralize operations, and enable operators to engage guests with a personalized experience. For over 39 years Maestro's Diamond Plus Service has provided unparalleled 24/7 North American based support and education services to keep hospitality groups operational and productive. Click here for more information on Maestro.
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Stoney Creek Hospitality Relies on Maestro Analytics to Create Targeted Marketing Campaigns and Effective Performance Reporting

NORTHWIND-Maestro 21 March 2018
Markham, Ontario -- Stoney Creek Hospitality wanted a new multi-property software system that would centralize operations for its 15 hotels. "We needed to automate property management and easily collect and utilize property performance data and guest information from our hotels. The bottom line goal was to manage our chain better and provide intelligence to support more effective marketing. Maestro PMS property software delivers all this perfectly," said Holly Martin, Stoney Creek's Training and Development Manager. Stoney Creek's 15 properties extend across five states and offer a blend of modern lodge comfort, urban convenience and resort-style relaxation. Each has its own market and marketing challenges.Stoney Creek Hospitality is opening its newest property in Broken Arrow, OK. "Maestro Analytics is an integrated multi-property Business Intelligence reporting system. Today we are running a marketing program in Broken Arrow to introduce our new property to its market," said Martin. "Maestro's professional team helped us create a program that leverages Analytics data to identify the most appropriate guests to receive a promotional offer to introduce them to the Stoney Creek flag." The Maestro Analytics Business Intelligence Module allows operators to 'see' beyond the numbers to increase marketing opportunities and profitability.Warren Dehan, Maestro PMS President said, "Maestro Analytics enables properties and hotel groups to leverage a wide variety of guest information and performance data from individual properties or hotel groups. This lets them manage by the numbers and create more successful marketing campaigns by targeting specific guests, segments, date ranges and more. Stoney Creek uses Analytics data to optimize property performance and design personalized marketing programs based on guest preferences."Stoney Creek's Martin said, "The most valuable Analytics' reports for me are the Sales and Marketing views that show all properties with the number of guests, their origins and reservation source, OTA, travel agent or other. The data is easy to understand and put to work. At Broken Arrow, Analytics helps us shape our marketing promotion to be more successful in appealing to the specific market and its needs."Multi-Property Management is perfect for Stoney Creek Hospitality's spread-out property locations. "Maestro's Multi-Property Management is very flexible. We can see our total property operation, or specific markets or hotels. The system is web-based so we can log in anywhere from our laptops. Our corporate managers can easily optimize property rates or sales strategies remotely."Stoney Creek Hospitality is completing its roll out of Maestro Multi-Property across its 15 hotels in 2018. "The Maestro installation team is very professional. We have our own support and training person who understands our operation. Maestro's Diamond Plus Support is available 24/7 by phone, text message, email, or video sessions and GoToMeeting. The installation has been very smooth and the system is excellent."Maestro PMS delivers revenue-generating property software tools and services that increase profitability. Click here for more information on how to reserve, engage and socialize with Maestro PMS.About Maestro PMSMaestro is the preferred cloud and on-premises PMS solution for independent hotels, luxury resorts, conference centers, vacation rentals, and multi-property groups. Maestro's PCI certified and EMV ready enterprise system offers 20+ integrated modules on a single database including web and mobile apps to increase profitability, drive direct bookings, centralize operations, and enable operators to engage guests with a personalized experience. For over 37 years Maestro's Diamond Plus Service has provided unparalleled 24/7 North American based support and education services to keep hospitality groups operational and productive. Click here for more information on Maestro.
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Stein Eriksen Lodge and Other High Touch Properties Use Post Check-In, Post-Stay Real Time Guest Feedback to Engage, Build Loyalty, Create 'Personalized Service' Culture

NORTHWIND-Maestro 8 March 2018
Markham, Ontario -- Ask guests what they want from a hotel and most will say an effortless personalized stay. To some that means an attentive staff that remembers them from their previous stays. To others, a clean, quiet room is more important. Successful operators know what guests want, and how to deliver it - thanks to GEM.GEM is Maestro's integrated Guest Experience Measurement system, an online mobile guest feedback solution that gives independent operators real time visibility into what is most important to their guests. "As early as post check-in and post check-out, GEM gives guests a voice in a property's operations, and their experience. It transforms guest scores and comments into actionable predictive information that strengthens a property's services and improves revenue,' said Warren Dehan, Maestro PMS President. GEM data is also available in Maestro Analytics to build insightful analysis into guest feedback.Stein Eriksen Lodge is a Forbes Five Star destination resort. "Maestro property software automatically sends departing guests a link to our property's GEM survey. We share positive responses with our staff and quickly respond to guests that may have had an issue during their stay," said Berkely Tolman, Hotel Manager at Stein Eriksen Lodge. "We review GEM comments daily. 'Are you likely to return,' is an indicator of overall guest experience. GEM delivers a report that tracks responses to this question over time. We pay close attention to this trend to keep it moving upward.""GEM is essential to our operation. It empowers guests to engage with us about their stay," said Ricardo Nicholas, Regional Operations Manager for Silver Hotel Group, which operates nine independently branded properties. "Five of our hotels use Maestro PMS property software with GEM. Maestro automatically sends guests a link to our custom online GEM survey where they can quickly respond on their handheld. We use GEM's analytical feedback reports daily to improve our operation."Nicholas noted the most important question on Silver Hotel Group's GEM survey is, 'Would you recommend our hotel?' "This question is a barometer of guest satisfaction. It helps maintain our strengths and monitor where we can do better."GEM is a powerful guest feedback tool that is fully integrated with the Maestro Property Management System (PMS). GEM uses advanced technology to collect and analyze guest sentiments. Its data provides operators with real time predictive intelligence that enables hotels to allocate resources to areas that will make the biggest impact on guest loyalty and profitability."GEM is the pulse of guest sentiment. It is an easy, effective way to monitor guest perception of our property," said Eric Branch, Director of Sales and Marketing at UVA Inn at Darden. "GEM connects us more closely with guests because it is easy for them to provide comments on their stay. When guests send their feedback, we can respond quickly. This builds a positive and personal relationship. GEM's reporting can also span days, weeks, or months to give us an accurate perception of a larger audience. This is vital because it conveys a message to guests that they are important to our operation and we care about them personally."Maestro Property Management Software (PMS) delivers flexible and scalable deployment options with a web browser or windows solution available in the cloud or on premise. Maestro's revenue-generating property software tools and services increase profitability, drive direct bookings, centralize operations, and provide personalized and mobile guest service tools to enhance the guest experience. Click here for more information on how to engage and socialize with Maestro PMS.About Maestro PMSMaestro is the preferred cloud and on-premises PMS solution for independent hotels, luxury resorts, conference centers, vacation rentals and multi-property groups. This PCI certified and EMV ready enterprise system offers 20+ integrated modules on a single database including web and mobile apps to increase profitability and enable operators to engage guests with a personalized experience. For over 37 years Maestro's Diamond Plus Service has provided unparalleled 24/7 North American based support and education services to keep hospitality groups operational and productive. Click here for more information on Maestro.
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Case Study: Historic Airlie, International Conference Destination Relies on Maestro's Cloud PMS to Support Growth, Go Green and Deliver Mobile Guest Engagement

NORTHWIND-Maestro 28 February 2018
"When Airlie opened lodging to public and leisure guests we found that our existing system was inadequate. We researched many systems and installed Maestro PMS in the Cloud to support total property operations. It was the right decision. Maestro enables flexible mobile check-in throughout our 300 plus acre property and supports our company's efforts to be as paperless as possible. We had a very fast, professional installation with the Maestro team and my staff loves the system. The Maestro cloud solution is fantastic."Suzanne Gilmartin, Airlie's Director of Rooms.Airlie, located one hour from Washington, DC in Warrenton, Virginia, was developed in 1956 by Dr. Murdoc Head to host significant conferences. The property became a destination where individuals and organizations could meet in a distraction-free, neutral environment to exchange ideas on issues, ignite thought and inspire collective action around shared interests and values. For more than five decades, global leaders and policy makers have visited Airlie Center for conferences that have shaped the future of social movements and institutions. Today, Airlie is also open to the public and continues to host organizations and social events.The NeedAirlie has 17 meeting venues on 300 plus acres. For more than 50 years Airlie operated solely as a conference destination. When Airlie opened its property to the general public for social events and leisure guests its existing system could not support their growth plans. Airlie's team identified that it needed a full-featured, mobile-enabled integrated property management suite that provided flexible remote tablet check-in and credit card capture at separate property activity sites. Additionally, the right property software had to provide a fast guest registration process to let the staff personally interact with guests and provide the ability to collect guest data for future initiatives. Since Airlie was founded on ideals of environmental stewardship, the new system also had to support Airlie's commitment to green operational policies.The Integrated Maestro Cloud Hosted SolutionFront Office and CRM property softwareOnline Direct Web Booking EngineMobile Digital Signature CaptureGuest and Staff SMS Text MessagingGuest Experience Measurement (GEM) Online SurveysWebPro online pre check-in, registration, remote credit card captureAnalytics Business Intelligence, Data Mining and ReportingLoyalty and Gift Card SystemsActivities Booking ManagementThe BenefitSuzanne Gilmartin, Airlie's Director of Rooms, said, "Our management team researched many systems to meet our property's complex requirements. We selected Maestro Web PMS in the Cloud because it most fully met our operational goals. It was the right decision." Maestro enables Airlie to provide remote check-in on tablets at each property location, as well as in the lobby at the front desk. "Tablet check-in is fast so that our team has more time to interact with guests, and our guests tell us they like the tablet process." To lower Airlie's hardware requirements, Maestro hosts the Cloud system from its secure North American data centers."Weddings are important personal experiences. Arriving guests want to be in their rooms as soon as possible," Gilmartin said. "Maestro's SMS text functionality lets us auto message guests on their mobile device as soon as their rooms are available. Guests love this. Airlie is a 'green' property and Maestro lets us go paperless. Maestro works on iPads with e-Signature capture so there are no registration cards. This makes for a fast, easy check in." At check-out Maestro also lets guests review their folio on the tablet's screen and have it emailed to reduce hardcopies. "We had a very fast, professional installation with the Maestro team and my staff loves the system. The Maestro cloud system is fantastic."Maestro Property Management Software (PMS) delivers flexible and scalable deployment options with a web browser or windows solution available in the cloud or on premise. Maestro's revenue-generating property software tools and services increase profitability, drive direct bookings, centralize operations, and provide personalized and mobile guest service tools to enhance the guest experience. Click here for more information on how to engage and socialize with Maestro PMS.About Maestro PMSMaestro is the preferred cloud and on-premise PMS solution for independent hotels, luxury resorts, conference centers, vacation rentals and multi-property groups. This PCI certified and EMV ready enterprise system offers 20+ integrated modules on a single database including web and mobile tools to increase profitability and enable operators to engage guests with a personalized experience. For over 37 years Maestro's Diamond Plus Service has provided unparalleled 24/7 North American based support and education services to keep hospitality groups operational and productive. Click here for more information on Maestro.
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Thought leadership - To Cloud or Not to Cloud? Choose What Works Best for You without Feature Compromise: Maestro's Web Browser PMS Delivers Flexibility and Mobility On-Premise or in the Cloud

NORTHWIND-Maestro 21 February 2018
Markham, Ontario -- Cloud-based property management is a compelling option in hotel operations today. Cloud property software systems require less on-property hardware and cabling, and maintenance and backups are handled by the system provider. Plus, company data is secure behind commercial firewalls, simplifying compliance requirements.Yet, many operators feel an on-premise property software system is better because it does not depend on a high-speed internet connection, and the property's IT team has control over the environment. The best way to evaluate which system is best for your operation is to speak with a company that offers a full featured solution on both platforms so that the technology does not have to influence your decision."It is important to have options when you make a crucial property management system decision. Do your homework and focus on tech companies with experience in both cloud-based and on-premise property software systems," said Warren Dehan, President of Maestro PMS. "Evaluate the feature capabilities and services each company offers to ensure it's the right tool for your operation now, and that it will meet your future guest and staff mobility needs. Check if the company's Cloud system delivers full-featured PMS functionality, or if it is a limited 'lite' front office system that does not offer the features or expansion capabilities you may need in the future. Also, make sure your provider has a proven track record of deploying on either platform, and has the infrastructure to support you with the requisite services. Equally important, verify the system's security and credit card service processes are compliant with your GDPR and PCI obligations."The 1886 Crescent Hotel & Spa, and the Basin Park Hotel in Eureka Springs, Arkansas have relied on Maestro's Multi-Property Cloud PMS for more than five years. Jack Moyer, Vice President and General Manager for both properties said, "Our hotels are unique destinations. We run each as a separate brand on one cloud-based Maestro PMS with one database. Maestro hosts our system so we don't have to worry about servers, backups, or system maintenance." Moyer operates his two hotels as one business with one call center, one sales office, and one accounting office. "Managing both properties in the cloud simplifies our entire operation. Maestro Multi-Property Cloud PMS is a powerful system with excellent support."Maestro PMS is available as an on-premise Windows or browser-based solution. It also offers a feature-equivalent browser-based Cloud solution. "Maestro is Maestro, with the full complement of features and capabilities, whether a hotel is using it on-premise or in our hosted Cloud. Maestro has extensive experience with cloud operations," Dehan said. "The key is choosing the right PMS software with the right partner to satisfy your business requirements first - the platform is secondary. If a property does not have access to the Internet but wants an easily managed system, we provide Maestro's features and versatility with a browser user interface that runs on a property's on-premise network. This option simplifies infrastructure needs for an on-premise system and truly gives you the best of both worlds without compromise."Maestro PMS delivers revenue-generating property software tools and services that increase profitability. Maestro property software drives direct bookings, centralizes operations, and provides personalized guest service to keep guests coming back. Click here for more information on how to reserve, engage and socialize with Maestro PMS.About Maestro PMSMaestro is the preferred cloud and on-premises PMS solution for independent hotels, luxury resorts, conference centers, vacation rentals and multi-property groups. This PCI certified and EMV ready enterprise system offers 20+ integrated modules on a single database including web and mobile tools to increase profitability and enable operators to engage guests with a personalized experience. For over 37 years Maestro's Diamond Plus Service has provided unparalleled 24/7 North American based support and education services to keep hospitality groups operational and productive. Click here for more information on Maestro.
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Maestro Multi-Property PMS and Complete Module Integration Strengthens Preference- Based Marketing, Enhances Guest Experience, Drives Overall Efficiency

NORTHWIND-Maestro 7 February 2018
Markham, Ontario - When hotel and resort group operators combine multiple properties on one centralized database, the result is optimum operating efficiency, improved staff productivity, and increased revenue generating opportunities."The advantages of a scalable and dynamic one-system property management software strategy are clear," said Maestro PMS President Warren Dehan. "Executives oversee multi-property operations remotely from one central location for hands-on property management and rate strategies. Staff are more productive and flexible since they are skilled on one property software system across integrated modules for seamless cross property booking and guest management. Centralized marketing and a single reservation office can execute more effective marketing strategies and seamlessly cross-sell rooms for higher occupancy."When a multi-property group's guest profiles are on a central database each hotel can access preferences and guest activity for highly personalized service. With Maestro, guests receive a single itinerary to optimize their stay. The itinerary may combine room, restaurant and activity reservations regardless of which property provides the services.Maestro PMS offers a true multi-property management system with over 20 integrated modules. "Maestro Multi-Property is not just a multi-building system," Dehan said. "Our system offers multiple building management within one or more properties and takes management of mixed-use operations to the granular level. It supports highly complex hotel company operations and is scalable to optimize management of independent luxury full service hotels and resorts."Maestro provides resort group centralization of guest reservations across a mix of guest rooms and/or condo ownership units on the same system and allows multiple corporate financial entities. The system delivers a seamless guest experience at all property points of contact. Maestro's single-image multi-property database also supports flexible financial reporting and charge posting. This makes it possible for guests to move between rooms and use services across the hotel group's portfolio while retaining one accurate consolidated guest folio, with appropriate revenue distribution on the backend."We installed Maestro Multi-Property in 2012. In 2015 a new owner acquired two of our four resorts," said Sands Controller Jeff Dresch. "Today, Maestro Multi-Property operates as two ownership groups with the four resorts and multiple buildings on one Maestro Multi-Property platform. Thanks to Maestro's single-image database, our resorts deliver a seamless guest experience. We leverage a unified marketing strategy at Sands Resorts to provide a wide variety of guest experiences and activities. We also operate one call center for all four resorts and use Maestro's ResWave direct online booking on the Maestro database. This makes our sales and marketing strategy more effective, lowers our expenses, and simplifies guest charge posting."Sands Resorts represents four unique family resorts featuring nearly 900 accommodations of one, two, three and four-bedroom condos, suites and townhomes all located in Myrtle Beach, South Carolina. Jeff Dresch serves as Sands Resorts Controller with over 35 years of experience with the Sands Resort organization.Maestro Multi-Property enables all Sands Resorts' outlets to provide cross-property posting. Guests move between resorts for activities and dining with fully-integrated posting for accurate folios and reporting. All Sands staff are trained on one Maestro system for cross-property flexibility. Sands Resorts operates the Ocean Dunes Resort and Conference Center, Sand Dunes Resort and Villas, Sands Ocean Club, Sands Beach Club, with properties that include 17 buildings that use the fully-integrated Maestro Condo Owner Management system.Visit SandsResorts.com for more information about Sands Resorts and their oceanfront resorts.Maestro PMS delivers revenue-generating property software tools and services that increase profitability. Maestro property software drives direct bookings, centralizes operations, and provides personalized guest service to keep guests coming back. Click here for more information on how to reserve, engage and socialize with Maestro PMS.About Maestro PMSMaestro is the preferred cloud and on-premise PMS solution for independent hotels, luxury resorts, conference centers, vacation rentals and multi-property groups. This PCI certified and EMV ready enterprise system offers 20+ integrated modules on a single database including web and mobile tools to increase profitability and enable operators to engage guests with a personalized experience. For over 37 years Maestro's Diamond Plus Service has provided unparalleled 24/7 North American based support and education services to keep hospitality groups operational and productive. Click here for more information on Maestro.
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Maestro PMS Extends System Innovation, Announces 2018 Development Roadmap

NORTHWIND-Maestro 24 January 2018
Markham, Ontario -- When there is a revolution in technology, it reshapes how hoteliers do business. Maestro PMS is a leader in adapting emerging technologies and property software. Maestro's newest solutions make hotel operations more efficient, staff more productive, and properties more profitable. Maestro PMS's 2018 Product Development Roadmap includes versatile mobile processes, online booking innovations that drive revenue, and flexible 2-way mobile guest engagement that personalizes service."This is an exciting time for hospitality operators. In 2018 Maestro's new mobile and cloud-based solutions leverage the latest technologies to provide systems that make operators successful," said Maestro PMS President Warren Dehan. "Maestro's property software systems place an emphasis on delivering high-touch service. This year we will launch a tablet application for mobile front office operations to personalize guest service. We will also enhance our ResWave online direct booking platform with extensive gift card functionality to simplify revenue generation."2-Way Guest Text Communication and e-Signature for Digital Sales Contracts Maestro's 2018 development forecast includes 2-way mobile guest texting for greater personalized service between guests and property teams. "Our 2-way text functionality will allow guests to connect with staff for a near real-time response to requests." Maestro's new e-Signature capability enables independent operators to close more meeting and event business by letting clients and meeting planners execute digital contracts for sales and catering and room reservations remotely to save time. In the coming year Maestro's Spa & Activities system will include tablet-based visitor information intake functionality. This will simplify creating a digital visitor record with service preferences and designated health information."Maestro's clients play a large role in how we develop and enhance our 20+ modules," said Dehan. "Many of our client hotels have been with us for more than 10 years. They give Maestro visibility into changing guest requirements and tools that will help them be more successful in the future."Jason D. Smith, CHA, General Manager of Lake Blackshear Resort and Golf Club, said, "We have used Maestro for more than ten years and had two system upgrades. Maestro's Front Office, Sales and Catering and ResWave direct booking systems are key to making our property successful. Their systems work well for us and Maestro's support is exceptional. I have never worked with a more professional group. They recently upgraded our ResWave online booking site to include individual photos to improve guest appeal. This is a perfect example of how Maestro gives operators the tools that benefit operations and personalize the guest experience."Maestro PMS delivers revenue-generating property software tools and services that increase profitability. Maestro property software drives direct bookings, centralizes operations, and provides personalized guest service to keep guests coming back. Click here for more information on how to reserve, engage and socialize with Maestro PMS.About Maestro PMSMaestro is the preferred cloud and on-premise PMS solution for independent hotels, luxury resorts, conference centers, vacation rentals and multi-property groups. This PCI certified and EMV ready enterprise system offers 20+ integrated modules on a single database including web and mobile tools to increase profitability and enable operators to engage guests with a personalized experience. For over 37 years Maestro's Diamond Plus Service has provided unparalleled 24/7 North American based support and education services to keep hospitality groups operational and productive. Click here for more information on Maestro.
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Maestro PMS Localised Capabilities, International 24/7 Support Wows UK Clients

NORTHWIND-Maestro 6 December 2017
Markham, Ontario -- Maestro PMS continues to add valuable property software and services to support its independent UK hotel company clients, offering its leading PMS suite to UK clients on-premise or in the cloud. Maestro's decade of experience providing solutions that adapt to the UK's unique VAT and other business and accounting processes perfectly support more profitable and efficient hotel company operations."Rudding Park installed Maestro PMS in 2007 following in-depth research to find a system that would meet the demands of our multi-property hotel company," said Barbara Chalmers, IT Systems Manager for Rudding Park. "We use Maestro to provide a personalized experience for our guests whether they are an individual staying at our hotel, part of a large event or at our Spa." Rudding Park operates a luxury hotel, holiday park, two golf courses and academy, and a new Destination Spa in Harrogate, North Yorkshire, UK."Maestro is an ideal fit for many independent UK operators. We have been providing property software systems and services that meet the sophisticated business requirements of UK clients for over a decade," said Warren Dehan, Maestro PMS President."Maestro is experienced with the UK's legal and staffing requirements. We provide VAT accounting and automate the specific rules surrounding hotel and spa operations. We work continually with our UK clients to ensure we meet their unique needs related to operations, features and integrations.""Maestro's posting and settlement code structure easily handles our numerous VAT and tax charges," said Chalmers."Maestro extracts the appropriate VAT and creates reports that provide valuable bottom line figures to management that supports our financials. The system also interfaces with our other systems to consolidate charges to guest folios and our records."Chalmers noted Rudding Park's Maestro system interfaces with the property's call accounting, point of sale, golf tee-time system, GDS online booking, and its room access and environmental controls.Rudding Park also uses Maestro's Spa and Sales and Catering systems."Maestro's Spa and Activities system makes it easy for reservations to book Spa Treatments or packages as well as managing our Spa Membership program," Chalmers said.Maestro High Quality UK System Support Makes a DifferenceHotels work 24/365 and expect the same from their tech partners' system support."There has never been an incident where Rudding Park has been unable to quickly contact Maestro Support," Chalmers said. "What makes the difference is Maestro's professionalism and product knowledge. The fact that there are 5,270 miles between North America and the UK makes no difference. Maestro does a wonderful job for our business."Maestro PMS delivers revenue-generating property software tools and services that increase profitability. Maestro property software drives direct bookings, centralizes operations, and provides personalized guest service to keep guests coming back. Click here for more information on how to reserve, engage and socialize with Maestro PMS.About Maestro PMSMaestro is the preferred cloud and on-premise PMS solution for independent hotels, luxury resorts, conference centers, vacation rentals and multi-property groups. This PCI certified and EMV ready enterprise system offers 20+ integrated modules on a single database including web and mobile tools to increase profitability and enable operators to engage guests with a personalized experience. For over 37 years Maestro's Diamond Plus Service has provided unparalleled 24/7 North American based support and education services to keep hospitality groups operational and productive. Click here for more information on Maestro.
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Texas Strong, Houston Hotel Operators Still Keeping Doors Open to Support Hurricane Harvey Relief Efforts

NORTHWIND-Maestro 28 November 2017
Markham, Ontario -- "All the stories you have heard about hurricane Harvey are true. The devastation was terrible. We had serious flooding at our MCM Elegante' Hotel in Beaumont."We were full during the storm and we're still full," said Ed Lasater, President of the MCM Family of Hotels. "There were so few rooms available in Southeast Texas during Hurricane Harvey that we kept our doors open."When The National Weather Service warned Houston residents and businesses on August 28 that "this event is unprecedented and all impacts are unknown and beyond anything experienced," many South Texas hoteliers were prepared to keep their doors open and shelter local residents."We have been through three hurricanes since we acquired our Beaumont hotel in 2004 and our disaster preparedness team was ready for Harvey."We lost power, but when it came up our Maestro property management system came up perfectly with it," said Lasater. "Our GM Steve McGaha and his entire team did a great job during the storm and after. Our owners also made a large donation to Red Cross aid to hurricane victims. We were fortunate to be able to give this year. Red Cross is a very effective channel for aid."Ten MCM Hotels with more than 2,000 rooms in 3 states use Maestro.The company installed Maestro Multi-Property Management to tie MCM's hotels together on one database for more effective cross selling and centralized CRM."There is good reason to be proud of our industry," said Maestro PMS President Warren Dehan. "Hotel operators have always shown a spirit of hospitality and assistance during periods of hardship. If people need shelter or a warm bed they will be welcome at a hotel."We followed hurricane Harvey's impact on our Houston clients. Maestro's support team responded to many help calls in several hard hit areas."Dehan noted that Schlitterbahn Resorts uses Maestro PMS at 3 properties on the Gulf Coast. "They did a great deal to help their communities during the storm."We are proud to be partnered with them and play a small role in helping them help others." "Our Schlitterbahn Waterpark Resort in Corpus Christi kept its doors open during the storm to provide rooms for FEMA and other emergency first responders," said Winter Prosapio, Corporate Director of Communications and Government Relations."The communities around us were hit very hard. One neighboring Gulf town lost all its businesses. Our New Braunfels resort sheltered families and friends who could not return to their homes in Houston. We have learned to always be ready to help out during storms like this."Our Gulf Coast resorts prepare by stocking up emergency supplies."Schlitterbahn Resorts contributed to post-Harvey relief by offering 'Texas Strong Tickets' at their waterparks. "All our 'Texas Strong ticket' proceeds went to support rebuilding efforts."Maestro PMS delivers revenue-generating property software tools and services that increase profitability. Maestro property software drives direct bookings, centralizes operations, and provides personalized guest service to keep guests coming back. Click here for more information on how to reserve, engage and socialize with Maestro PMS.About Maestro PMSMaestro is the preferred cloud and on-premise PMS solution for independent hotels, luxury resorts, conference centers, vacation rentals and multi-property groups. This PCI certified and EMV ready enterprise system offers 20+ integrated modules on a single database including web and mobile tools to increase profitability and enable operators to engage guests with a personalized experience. For over 37 years Maestro's Diamond Plus Service has provided unparalleled 24/7 North American based support and education services to keep hospitality groups operational and productive. Click here for more information on Maestro.
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Maestro PMS at HX in New York: Full-Service & Multi-Property Independents get Powerful Mobile & App Based Profitability Tools

NORTHWIND-Maestro 8 November 2017
Markham, Ontario -- If you are an independent operator shopping for cloud or on-premise property management technology at HX in New York, your first stop should be Maestro PMS at booth #3146.Maestro PMS is the leading provider of revenue-generating property software tools and productivity enhancing technology that increase profitability and productivity for independent operators.All Maestro solutions are backed by unparalleled 24/7 support and eLearning services. Maestro will demonstrate its newest property software innovations that enhance and personalize the guest journey from online booking to curb-side check-in and everything in between.At HX 2017 Maestro will exhibit user level and guest focused enhancements to its proven, robust browser-based property management system. Maestro PMS gives operators maximum mobility and versatility while lowering on-premise hardware costs.Maestro's web pre-check-in features get guests to their rooms faster to improve arrival and check-in convenience. The ResWave direct booking engine now gives independents the ability to increase reservations with discount rate options and advanced payment. The new Maestro online property software payment portal allows guests and groups to conveniently pay on a secure web portal for instant revenue capture while avoiding credit card information exchange over the phone with agents. Maestro's Spa system makes confident therapist scheduling a snap with new app features that enable service providers to receive and confirm appointments from their mobile devices."The HX Hotel Experience tradeshow in New York is a one-stop destination where independent operators can test drive Maestro's latest solutions to streamline operations. Hoteliers can meet with our team and learn why Maestro is the innovation leader since 1978. We will always put the customer first in our service philosophy," said Warren Dehan, Maestro PMS President."This year we will spotlight mobile and browser-based innovations that drive direct bookings, help staff be more productive and enable Maestro properties to provide high-touch personalized guest service to keep guests coming back." Maestro is an all-inclusive hospitality enterprise system with over 20 integrated modules that share a single database and centralized guest profile. To meet the unique needs of independent operators, Maestro supports over 600 3rd party vendor integrations and maintains an open API for ease of communication with almost all preferred systems. Maestro is PCI Certified, supports tokenization and EMV to protect independent operators and their guests.Click here for more information on how to reserve, engage and socialize with Maestro PMS.Attending HX 2017? Visit Maestro PMS' professional team in Booth #3146. About Maestro PMSMaestro is the preferred cloud and on-premise PMS solution for independent hotels, luxury resorts, conference centers, vacation rentals and multi-property groups. This PCI certified and EMV ready enterprise system offers 20+ integrated modules on a single database including web and mobile tools to increase profitability and enable operators to engage guests with a personalized experience. For over 37 years Maestro's Diamond Plus Service has provided unparalleled 24/7 North American based support and education services to keep hospitality groups operational and productive. Click here for more information on Maestro.
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Maestro PMS Delivers Savvy Mobile Strategies that Enrich the Guest Journey from Direct Booking to Check Out

NORTHWIND-Maestro 25 October 2017
Markham, Ontario -- Life today is about mobility. We depend on our mobile devices for communications, driving directions, and information gathering. Maestro PMS embraced this shift in the market when it emerged. Today it works with independent operators to offer enhanced mobility options in its PMS property software suite to enrich the guest journey and meet guest expectations. From reservation booking to curbside tablet check-in, in-house communications to paperless check-out and everything in between.Operators with single full-service properties and multi-property hotel groups take advantage of Maestro's property software tools to provide a complete guest centric experience."Maestro continuously listens to clients and guests to develop property software solutions that meet their needs," said Maestro PMS President Warren Dehan. "We understand the importance of mobile convenience to our clients' business."Maestro provides a wide range of mobile-driven systems that streamline operations, strengthen guest engagement and build loyalty." Myrtle Beach Seaside Resorts' Director of Reservations and Revenue Management Helen Staton said, "Our front desk staff uses Maestro's WebPro online pre-check in to let guests provide current arrival information and update their address and contact info online. This makes check-in quick and easy."Guests simply show a photo ID to validate themselves and get to their room quickly. "Seaside's beachfront resort guests often arrive early and want to check-in as soon as possible, so we also use the 'soft check-in' feature."Guests who soft-check-in can use our facilities until we text their mobile device that their room is ready. "Seaside Resorts' housekeepers use Maestro's integrated wireless tablets to update room status in real time so we can inform the guest as soon as their room is available."Seaside Resorts also uses Maestro's SMS system to send global guest texts to individual group members or to the entire property. This keeps guests up to date on meeting information and local events.Staton said Seaside Resorts' quality control team uses Maestro's online Guest Experience Measurement system, GEM, to automatically email guests a mobile-optimized satisfaction survey when they check-out."GEM generates comment analysis that shows us our monthly satisfaction score comparison so we can improve areas where we can be stronger. We have multiple properties and Maestro automatically attaches guest comments to their profile. This profile follows the guest regardless of which property they visit so we can anticipate their needs. "Maestro's mobile services clearly work because we have a 45% repeat guest rate." Myrtle Beach Seaside Resorts operates six properties in South Carolina."There are dozens of mobile property and chain apps, but guests have to make the effort to download them. Maestro's mobile guest experience is service based, and works on any device with no need for a download." said Dehan. "Our ResWave booking engine is mobile optimized for easy direct handheld booking. All our tools are designed with guest convenience in mind."Maestro PMS Tradeshow Calendar Maestro's team will offer system demonstrations and answer questions at three hospitality tradeshows this fall. Please come meet Maestro's professional team if you plan to attend these events:TribalNet Conference and Tradeshow: Nov. 6-9 at Renaissance Phoenix Glendale Hotel & Spa HX Hotel Experience Tradeshow: Nov. 12-13 at Jacob Javits Center in NYC in booth 2846 ILHA Luxury Hospitality Leadership Conference: Dec. 4-5 at Four Seasons Miami HotelMaestro PMS delivers revenue-generating tools and services that increase profitability, drive direct bookings, centralize operations, and provide personalized guest service to keep guests coming back. Click here for more information on how to reserve, engage and socialize with Maestro PMS.About Maestro PMSMaestro is the preferred cloud and on-premise PMS solution for independent hotels, luxury resorts, conference centers, vacation rentals and multi-property groups. This PCI certified and EMV ready enterprise system offers 20+ integrated modules on a single database including web and mobile tools to increase profitability and enable operators to engage guests with a personalized experience. For over 37 years Maestro's Diamond Plus Service has provided unparalleled 24/7 North American based support and education services to keep hospitality groups operational and productive. Click here for more information on Maestro.
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"Our Operation Is Effortless and Guests Feel It" - Success Stories By Maestro PMS Clients from Large Scale Resorts to Boutique Indies

NORTHWIND-Maestro 12 October 2017
Markham, Ontario -- One size never fits all. That is why Maestro PMS leveraged its experience of four decades in hospitality to develop a property management suite of 20+ integrated modules.Maestro adapts perfectly to large, full-service independent hotels, resorts and multi-property groups, as well as luxury boutiques.This makes Maestro PMS property software ideal and scalable for virtually any operation.Barnsley Resort is a full-service luxury destination located in the Blue Ridge Mountains 60 miles north of Atlanta."Barnsley Resort began using Maestro property software in 2001. It is an excellent system for our complex full-service luxury resort operation," said Jennifer Ball, Director of Operations."Maestro's in-depth client profiles enable us to anticipate the needs of our guests and deliver the high-touch service expected from a resort of our stature. We also use Maestro's Sales and Catering System which is fully-integrated with Maestro Front Office property software."This integration lets my staff easily create professional itineraries for guest events connected with a guest's folio for personalized event management."We will be adding a separate Inn to Barnsley's property. With our entire Resort and Inn on one Maestro platform, our operation is effortless and our guests feel it." Barnsley Resort is known for its beautiful location, championship golf course, spa, equestrian events, sporting clays and quail preserve.Warren Dehan, Maestro PMS President, said, "We developed Maestro from the ground up to manage properties of any size and sophistication."Our property management system shines when installed at complex full-service properties. It easily handles event meeting rooms, spa and property activities and guest requests that deliver personalized guest service. Maestro simplifies dynamic, elaborate packages. Its extensive 3rd-party system integration capability and flexible BI data mining tools give operators the ability to leverage guest and market information to create effective marketing and loyalty programs that increase revenue."Hotel De Anza is a boutique property in San Jose, CA, the heart of Silicon Valley."Maestro is ideal for our operation because it handles all the custom processes our boutique property needs," said Rachel Bauer, Hotel De Anza's Revenue Manager and Front Office Director. "Maestro is very reliable. This is essential for independent operators that don't have an IT person."Reliability is doubly important for Hotel De Anza because most of our guests are tech professionals with no patience for systems that don't work."When it comes to system flexibility Maestro has a team with a 'can do' attitude. This is another plus for unique single-property operations like ours." Hotel De Anza uses Maestro's Front Desk and A/R systems, and Maestro Analytics and Yield Management. The De Anza is near the Apple and Google Conference Centers and the SAP Center in San Jose.Maestro is an all-inclusive hospitality enterprise system with over 20 integrated modules that share a single database and centralized guest profile. To meet the unique needs of independent operators Maestro supports over 600 3rd party vendor integrations and maintains an open API for ease of communication with almost all preferred systems. Maestro is PCI Certified to protect independent operators and their guests.Maestro PMS delivers revenue-generating tools and services that increase profitability, drive direct bookings, centralize operations, and provide personalized guest service to keep guests coming back. Click here for more information on how to reserve, engage and socialize with Maestro PMS.About Maestro PMSMaestro is the preferred cloud and on-premise PMS solution for independent hotels, luxury resorts, conference centers, vacation rentals and multi-property groups. This PCI certified and EMV ready enterprise system offers 20+ integrated modules on a single database including web and mobile tools to increase profitability and enable operators to engage guests with a personalized experience. For over 37 years Maestro's Diamond Plus Service has provided unparalleled 24/7 North American based support and education services to keep hospitality groups operational and productive. Click here for more information on Maestro.
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Maestro PMS Integrates with Listrak Digital Marketing to Increase Bookings, Guest Loyalty

NORTHWIND-Maestro 6 September 2017
Markham, Ontario - Maestro PMS announced it completed integration with the Listrak hospitality data platform.The Listrak interface enables Maestro property software users to leverage a wide variety of guest data for greater marketing effectiveness. Maestro PMS is the preferred cloud and on-premise property management solution for independent hotels, resorts, conference centers, and multi-property groups. Listrak is a digital marketing automation platform that empowers hospitality marketers to generate revenue and build brand loyalty through personalized customer experience solutions. "We at Maestro are happy to have Listrak join our growing list of supported third party integration partners. "Our open API provides a reliable and robust connection to Maestro property software. The team at Listrak was able to leverage that technology and marry it with their impressive digital marketing offerings," said Warren Dehan, President of Maestro PMS.Dehan noted the Maestro - Listrak integration is already installed at the Sands Resort in Myrtle Beach. "I'm thrilled about leveraging our guests' purchase history into my segmentation strategy and creating truly personalized and relevant messaging," said Chris Crowl, Director of Sales and Marketing with Sands Resorts, a Maestro PMS user for many years."Listrak's impressive marketing automation will also save me time and reduce my level of effort." "We are looking forward to working side-by-side with the Maestro team," said Listrak CEO Ross Kramer."Our collaboration will provide an opportunity to bring the best digital marketing solutions to the hospitality and travel industry, and ultimately provide a superior experience for customers. Listrak is committed to generating success stories for our clients - each with measurable ROI."Maestro PMS delivers revenue-generating tools and services that increase profitability, drive direct bookings, centralize operations, and provide personalized guest service to keep guests coming back. Click here for more information on how to reserve, engage and socialize with Maestro PMS.Listrak's customer data platform is built FOR marketers to nurture the customer experience across all digital channels and features "best in class" CRM such as advanced audiences, predictive dynamic content, abandonment programs, social media integration and sophisticated pre-and post-stay communication; each to drive incremental revenue.About Maestro PMSMaestro is the preferred cloud and on-premise PMS solution for independent hotels, resorts, conference centers, and multi-property groups. This PCI certified and EMV ready enterprise system offers 20+ integrated modules on a single database including web and mobile tools to increase profitability and enable operators to engage guests with a personalized experience. For over 35 years Maestro's Diamond Plus Service has provided unparalleled 24/7 North American based support and education services to keep hospitality groups operational and productive. Click here for more information on Maestro PMS. About ListrakListrak's customer-centric data approach helps digital marketers cultivate deeper relationships through personalized, multichannel marketing strategies that drive revenue, engagement and growth. Listrak helps reach guests at the right time and the right place, regardless of the source, channel or device. The Listrak platform boasts a comprehensive set of solutions that enhance campaign performance, increase lifetime value, and personalize every customer touchpoint across multiple channels. Listrak has more than a decade of digital marketing experience and works with leading brands. For more information, visit web site, contact info@listrak.com or call 717.626.6261.
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Maestro PMS Earns Repeat Business from Clients with Growing Portfolios

NORTHWIND-Maestro 23 August 2017
Markham, ON -- Attendees at the 2017 STR Hotel Data Conference in Nashville learned the hospitality industry is enjoying its 7.5 year of RevPAR growth with two more solid years forecasted. Successful independent operators expand their portfolios, and many Maestro PMS users install additional Maestro property management software systems.Maestro property software centralizes guest data, integrates operations and offers mobile and browser based tools to increase staff efficiency and enhance guest service across existing and new properties.The Red Lion Inn installed Maestro PMS 16 years ago."We installed our first Maestro PMS at The Red Lion Inn 16 years ago," said Michele Kotek, General Manager of the Red Lion Inn, in Stockbridge, MA. The Red Lion Inn is operated by Main Street Hospitality Group. "Maestro has the ability to support our company's needs as we expand our portfolio. "Our company's goal is to have all our properties on one central Maestro database and CRS to assist with cross selling efforts and widen our loyalty program. "We currently have three properties on Maestro property software and are pleased with our partnership." Main Street Hospitality Group operates The Porches Inn at MASS MoCa in North Adams, MA., Hotel On North in Pittsfield, MA., and The Red Lion Inn in Stockbridge, MA."Silver Hotel Group had an early relationship with Maestro PMS at its Bond Place Hotel," said Ricardo Nicholas, Regional Manager of Silver Hotel Group. "As we expanded our portfolio we evaluated property management systems that would best support our growth."We standardized on Maestro Multi-property based on its functionality and flexibility for five of our hotels. "Maestro interfaces with all our 3rd party hotel systems, plus it is simple for Silver Hotel Group to add properties to Maestro Multi-property PMS as we expand."Warren Dehan, President of Maestro PMS, said, "We take pride in our solution offering and are grateful when our users deploy additional property software systems."When clients select Maestro for additional properties it speaks to the long-term investment value of Maestro and the service that comes with it. "By selecting us again and again, clients reinforce that they value our systems' functionality, flexibility and that our support and maintenance services are operating well for them." For over 35 years we have strived to be on the cutting edge to deliver competitive tools and services to our clients so they keep coming back and refer others to us as well.Maestro PMS property management software delivers revenue-generating tools and services that increase profitability, drive direct bookings, centralize operations, and provide personalized guest service to keep guests coming back.Click here for more information on how to reserve, engage and socialize with Maestro PMS.About Maestro PMSMaestro is the preferred cloud and on-premise PMS solution for independent hotels, resorts, conference centers, and multi-property groups. This PCI certified and EMV ready enterprise system offers 20+ integrated modules on a single database including web and mobile tools to increase profitability and enable operators to engage guests with a personalized experience. For over 35 years Maestro's Diamond Plus Service has provided unparalleled 24/7 North American based support and education services to keep hospitality groups operational and productive. Click here for more information on Maestro PMS.
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Maestro PMS eLearning Simplifies Training, Boosts Staff Productivity for Independents

NORTHWIND-Maestro 10 August 2017
Markham, ON -- When an independent operator hires staff, they want their new team members to start fast. With a legacy of providing PMS spanning more than 30 years, Maestro's team understands the needs of hotel operations and systems training. That is why they built online tutorials and eLearning functionality into their family of 20+ Maestro PMS property software solutions. Maestro's eLearning system helps property staff and managers gain confidence in property software system use so they can focus on guest needs as quickly as possible."When we converted from another sales and catering to Maestro our team had to learn a new system. Maestro's eLearning Web Tutorials helped us learn how to use the system, and showed the 'why' behind Maestro's functionality so we understood the system and how to best use it to serve guests," said Susan Corrigan, Director of Sales at Pocono Manor Resort and Spa. "When I saw how well Maestro's eLearning courses worked to show my team how to use the system I asked them all to take the tutorials as part of their job."Many operators incorporate Maestro's eLearning training courses into property instruction guides to train new staff quickly and efficiently. Maestro eLearning offers 31 courses that are fully-integrated with the Maestro Front Office System and its other modules.eLearning is a standard part of Maestro's free Diamond Plus Service and includes "anywhere - anytime" online webinars. "Maestro's Diamond Plus service offering includes 24/7 help desk access, free version upgrades and eLearning to help Maestro users develop skill and confidence in their ability to get the maximum benefit from their system," said Maestro PMS President Warren Dehan. "We continuously ask our clients for insights on how we can make Maestro stronger. We developed our eLearning functionality to address the staff training challenge many independent operators face."eLearning is integrated with Maestro so staff can get quick answers to system questions while they are on the job. They can pause the training session and try out the function in a training version or on the live software. Hotel staff can also take system courses when they are off property from Maestro's eLearning website. The system tracks which courses staff members take, what lessons they complete and their scores on proficiency exams.Maestro PMS delivers revenue-generating tools and services that increase profitability, drive direct bookings, centralize operations, and provide personalized guest service to keep guests coming back. Click here for more information on how to reserve, engage and socialize with Maestro PMS. About Maestro PMSMaestro is the preferred cloud and on-premise PMS solution for independent hotels, resorts, conference centers, and multi-property groups. This PCI certified and EMV ready enterprise system offers 20+ integrated modules on a single database including web and mobile tools to increase profitability and enable operators to engage guests with a personalized experience. For over 35 years Maestro's Diamond Plus Service has provided unparalleled 24/7 North American based support and education services to keep hospitality groups operational and productive. Click here for more information on Maestro PMS.
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HITEC News: Maestro PMS Adds Integrated Digital E-Signature Reservation and Sales & Catering Contract Execution to List of 600+ Supported Interfaces

NORTHWIND-Maestro 22 June 2017
Markham, Ontario -- Maestro PMS, the preferred technology solution and property management software provider of leading independent hotels, resorts, condos and multi-property groups, will launch its E-Signature capability at HITEC 2017 Booth 1219 in Toronto June 26-29.E-Signature enables independent operators to close more meeting and event business faster by letting clients and meeting planners execute sales and catering and room reservation contracts remotely.As a forward thinking leader in technology for independents, Maestro PMS is continuously building partnerships to provide data integration and interfaces with more than 600 third party systems that give independents the freedom to operate the way they want.Click here for more information on how to reserve, engage and socialize with Maestro PMS property software."For over 35 years Maestro has specialized in providing property management software systems for independent operators."Each property has unique requirements and relationships with third party providers. Many operators ask if the Maestro PMS will interface easily with systems they use and value," said Warren Dehan, Maestro PMS President. "In almost all cases the answer is yes."Maestro interfaces with hundreds of third party systems, and we are continuously developing new integrations to ensure our clients are not locked in to limited options."Our clients have a voice and we listen." Maestro supports every major GDS, CRS, Channel Managers and POS systems, all major revenue management, electronic lock systems, and dozens of in-room offerings, and other systems."All our interfaces are compatible with both our cloud hosted and our on-premise Maestro solutions," Dehan said.In addition to a large portfolio of current interfaces, Maestro provides its proprietary Application Program Interface (API) to third party companies to streamline interface development for the growing number of new system providers entering hospitality."New system providers can quickly develop an interface for Maestro with our API," Dehan said."We also work within HTNG's mainstream interface guidelines for new development. As an example, Maestro also interfaces with Comtrol Corporation's Lodging Link solution, which provides hundreds of interface options."Maestro PMS, which offers 20+ integrated modules on a single image database delivers revenue-generating tools and services that increase profitability, drive direct bookings, centralize operations, and provide personalized guest service to keep guests coming back.
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Maestro PMS Brings Newest Cloud, Tablet, Mobile Solutions for Independents to HITEC

NORTHWIND-Maestro 7 June 2017
Markham, Ontario -- Maestro PMS will arrive at HITEC 2017 in Toronto June 26-29 with a suite of new property software features and solutions to increase online and offline profitability and productivity for independent operators. Maestro continues to be the preferred technology solution provider of leading independent hotels, resorts, condos and multi-property groups offering 20+ integrated modules on a single image database."HITEC 2017 is the perfect event for independent operators who want to evaluate the latest technologies to help meet their goals in increasing efficiency, boosting profitability, and engaging guests," said Warren Dehan, Maestro PMS President. "Understanding your options to replace legacy property software solutions to compete effectively in this market is more important than ever. With a constantly changing environment, ensuring you are investing in technology that can sustain you for the long term and provide the service team to support it is key. At HITEC Maestro will launch multiple new features that leverage the cloud, mobile phones, and tablets for overall improved operations and guest experience."Maestro will demonstrate new solutions for independent operators that include:Flexible Cloud-based Plus Premise-based PMS platform: This platform flexibility enables single and multi-property operators to combine web browser and Windows user access on one system whether hosted in the cloud or on-premise locally. Maestro lets operators choose the system they want without the obligation to go cloud in order to benefit from true web browser access to their PMS from tablets or mobile devices. Users have the choice of both versions on one system in tandem across any number of properties. Gone are the days of VPN to work remote!Maestro Web adds Stronger Tablet Access: New tablet feature lets operators access nearly all of Maestro PMS' robust functionality on a tablet. This personalizes check in and lobby service to strengthen guest engagement. This is full-function Maestro PMS on a tablet with interactive digital registration card signature capture, and opt-in for guest email & text messaging.Mobile Spa Provider Schedule: Maestro's Spa & Activities module now allows spa service providers to check their schedules and view updates on their mobile device real-time and live. This improves guest service and spa performance as providers no longer have to rely on paper schedules or calling the spa reception for schedule updates.Maestro Post Check-in Survey: In addition to its widely used post check out survey, Maestro will present its post check-in survey. This allows guests to inform the property at check-in, via email or text, if they require service. This streamlines service delivery and improves the guest experience.Maestro Web Check-Out: Maestro improves the guest journey and their current mobile pre-check-in feature with mobile check out. This eliminates front desk congestion at check-out and improves the guest experience. Maestro's mobile housekeeping app immediately informs staff when a guest checks out so they can clean the room without delay.E-signature for Contract Execution: Sales and catering contracts can now be submitted to meeting planners and signed digitally with Maestro E-Signature. The property is automatically notified when a contract is signed for greater contract control and processing conversions.Maestro PMS delivers revenue-generating tools and services that increase profitability, drive direct bookings, centralize operations, and provide personalized guest service to keep guests coming back. Click here for more information on how to reserve, engage and socialize with Maestro PMS.Visit Maestro PMS in Booth #1219 at HITEC in TorontoJUNE 26-29 at the Metro Toronto Convention CentreAbout Maestro PMSMaestro is the preferred cloud and on-premise PMS solution for independent hotels, resorts, conference centers, and multi-property groups. This PCI certified and EMV ready enterprise system offers 20+ integrated modules on a single database including web and mobile tools to increase profitability and enable operators to engage guests with a personalized experience. For over 35 years Maestro's Diamond Plus Service has provided unparalleled 24/7 North American based support and education services to keep hospitality groups operational and productive. Click here for more information on Maestro PMS.
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Pursuit Selects Maestro Web Multi-Property PMS for 15 Properties Totaling 1,400 Rooms

NORTHWIND-Maestro 24 May 2017
Markham, Ontario - Maestro PMS announced that Pursuit, an international independent hospitality destination company, selected the Maestro Web Property Management Suite to consolidate hotel management operations at Pursuit's 15 distinctive lodging properties with more than 1,400 rooms.Maestro PMS is the preferred cloud and on-premise property management solution for independent hotels, resorts, conference centers, and multi-property groups.Pursuit is a collection of inspiring, unforgettable adventure travel experiences in Alaska, Montana, the Canadian Rockies and Vancouver, B.C.Wenda Huseman, Vice President of Revenue Maximization/Research for Pursuit, said,"Pursuit evaluated 25 property management systems for its 15 property operation. Maestro PMS had the best hotel management system and its service oriented company culture is impressive.""We recently rebranded under the Pursuit name and wanted to combine properties from separate regions onto one central database and system.""Multi-Property Maestro Web enables us to easily book guests into more than one location and oversee our operation from anywhere." Pursuit hosts its Maestro Web hotel management system on its own cloud platform."We have an extended installation schedule because most of our destinations are seasonal," said Huseman."We selected Maestro on April 1, 2016 and Maestro created a custom installation plan based on our property schedules.""Maestro based its training plan for Pursuit on each staff member's property and position so they have ideal system experience when the system goes live."Approximately half of Pursuit's destinations are installed now and the others will be live before year end.Pursuit utilizes Maestro Web Front Office with Windows and Web Browser versions, Analytics Business Intelligence, Yield and Rate Management, Travel Agency and Tour Operator Management, Digital Signature Capture & Mobile Housekeeping & Work Order Management. The system is also integrated with Pursuit's central reservations and online booking platform."We particularly value Maestro's Analytics Business Intelligence system," Huseman said."Analytics makes Maestro's data very easy to access and mine. We get to the data quickly and invest our time in analysis, not data gathering.""Our regional revenue manager in the Canadian Rockies said Maestro Analytics is the best data analysis tool she has ever used." "She can instantly retrieve and review almost any combination of data to help her be efficient and nimble.""The Maestro PMS with 20+ modules fully integrated on a single image database has proven to be ideal for large standalone luxury properties and full-service multi-property groups in the independent market," said Warren Dehan, Maestro PMS President."Many luxury resort and destination properties with upwards of 500+ rooms on a single database rely on Maestro to centralize hotel management operations and provide a 360 degree view of their guest at every touch point."Pursuit's guests are adventure travelers from around the world. "Pursuit's properties offer a unique sense of place and Maestro helps us concentrate on the happiness of our guests."Maestro's Travel Agency and Tour Operator Management module is very important to us," Huseman said. "We work with many international tour operators who bring guests to our destinations from Asia, Australia, and Europe.""Maestro made it possible to configure operators in our system so it is easy for us to successfully manage these partnerships to ensure our guests have the experience of their lives." Pursuit welcomes over 2.2 million visitors annually to 15 distinctive lodging properties with over 1,400 rooms. Pursuit's locations include Banff, Jasper, Waterton Lakes, Glacier, Denali and Kenai Fjords national parks and Vancouver, British Columbia. About Maestro PMSMaestro is the preferred cloud and on-premise PMS solution for independent hotels, resorts, conference centers, and multi-property groups. This PCI certified and EMV ready enterprise system offers 20+ integrated modules on a single database including web and mobile tools to increase profitability and enable operators to engage guests with a personalized experience. For over 35 years Maestro's Diamond Plus Service has provided unparalleled 24/7 North American based support and education services to keep hospitality groups operational and productive. Click here for more information on Maestro PMS.About PursuitPursuit is a collection of inspiring, unforgettable experiences in Alaska, Montana, the Canadian Rockies and Vancouver, British Columbia. Pursuit's world-class attractions, distinctive lodges and travel experiences help adventurous people from around the world discover and connect with iconic locations, including Banff, Jasper, Waterton Lakes, Glacier, Denali and Kenai Fjords national parks. From Alaska toWestern Canada to Montana, our attractions, tours and lodging let people feel the joy that comes with moments of awe and inspiration. Pursuit is part of Viad Corp (NYSE: VVI). For more information about Pursuit's collection of experiences, visit www.pursuitcollection.com.
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The Cliffs Resort Unifies Full-Service Property Operations with Maestro PMS for Greater Efficiency and Real-time Direct Booking

NORTHWIND-Maestro 4 May 2017
Markham, Ontario - The full-service Cliffs Resort on California's Central Coast installed the Maestro PMS suite of integrated property software solutions to drive greater efficiency and guest service. Drive greater efficiency and guest service with Maestro PMS.The Resort implemented Maestro Front Office, ResWave Integrated Booking Engine, Spa & Activities Management, Point of Sale, Work Order Management, Sales and Catering, Mobile Housekeeping, and PCI compliant & EMV ready credit card processing.Maestro PMS is the preferred cloud and on-premise PMS hotel management property software solution for independent hotels, resorts, conference centers, and multi-property groups."Our goal in selecting a new system for The Cliffs was total system integration across all profit centers at our spa resort. Maestro PMS delivers this beautifully," said Chris Biggers, CIO for Boutique Hotel Collection which operates The Cliffs Resort. "We had demos from all the major system vendors and did our due diligence in evaluating features of the property software, partnership reliability, and customer service commitment.""Maestro was the best." "Maestro's suite of integrated property software solutions share a single-image database for instant, accurate guest posting and data sharing."We are much more efficient thanks to Maestro. It really is an unparalleled hospitality solution." -Chris Biggers, CIO for Boutique Hotel Collection which operates The Cliffs Resort.Maestro's installation and training team completed system implementation in March 2017."I have never seen a system conversion go so well," Biggers said."Maestro's team provided a comprehensive installation schedule with a calendar and milestones that kept us on track. Each property manager had duty assignments on a timeline."The Maestro team guided property staff training until they were proficient in all system processes. "Maestro's staff managed our training professionally and were always ready to help with any questions.We have used the system for a month and it is highly reliable with a much faster response time than our old PMS."The Cliff's bottom line gets a boost from Maestro's ResWave Integrated Booking Engine. "ResWave was an easy install. Now guests are using ResWave to make bookings directly from our website in real time with yield and rate rules pushed out to the last room sold." Biggers said."Our SilverWare Food & Beverage point of sale from Maestro and Maestro Spa & Activity Management are fully integrated providing a seamless guest experience on property.""This saves us many hours each week of posting, audits and reconciliations and the amounts are accurate. We also implemented Maestro's PCI-compliant EMV credit card processing integration so the Cliffs is in line with industry PCI security standards."The Cliffs Resort in Pismo Beach California hotel sits on its own bluff overlooking a spectacular beach. The property recently finished a hotel and restaurant renovation, and specializes in providing an exceptional guest experience for every kind of traveler.Maestro PMS delivers revenue-generating tools and services that increase profitability, drive direct bookings, centralize operations, and provide personalized guest service to keep guests coming back. Click here for more information on how to reserve, engage and socialize with Maestro PMS.About Maestro PMSMaestro is the preferred cloud and on-premise PMS solution for independent hotels, resorts, conference centers, and multi-property groups. This PCI certified and EMV ready enterprise system offers 20+ integrated modules on a single database including web and mobile tools to increase profitability and enable operators to engage guests with a personalized experience. For over 35 years Maestro's Diamond Plus Service has provided unparalleled 24/7 North American based support and education services to keep hospitality groups operational and productive. Click here for more information on Maestro PMS. About The Cliffs Acquaint yourself with the best of California's Central Coast. Situated half-way between Los Angeles and San Francisco on scenic highway 101, The Cliffs is a full-service oceanfront resort drenched in sunshine over 300 days each year. With breathtaking views and first-class amenities, this centrally located Pismo Beach California hotel dazzles its guests with more than just an alluring coastal setting. The Cliffs Resort is in the heart of San Luis Obispo County and is neighbors to some of the finest beaches in the state, over 200 world-class wineries, championship golf courses, countless fabulous restaurants, farms and fisheries and the famous Hearst Castle. www.cliffsresort.com
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Maestro PMS Thought Leadership: How Independents Boost Revenue with OTA Connections, Yield, Online Packages, and Direct Booking

NORTHWIND-Maestro 13 April 2017
Markham, Ontario -- Hotel operators are continuously faced with emerging regional and international competition for guest business. Travelers have a choice. Hoteliers do not. To remain competitive they must have a persuasive online presence with price parity across multiple booking channels.Independent operators previously had to spend hours manually updating their channels for online hotel reservations. Not anymore.Maestro PMS worked with users to develop a suite of powerful online hotel reservation channel optimization tools that give independents an easy-to-manage web presence across all channels that increases bookings.Leveraging OTA booking, optimizing online rates and packages delivers revenue "The expanding list of OTAs, discount companies, and new-build properties today force operators to compete more effectively.Having a diversified distribution strategy to increase booking for online hotel reservations is a priority.This includes optimizing rates and adding enhanced package offerings across the most valuable channels," said Warren Dehan, Maestro PMS President."Maestro worked with its independent clients to develop new online tools.""We made it easy to establish rate parity across multiple online hotel reservation channels, offer online upsell-capable packages, and automatically yield-manage online rates to maximize revenue."Dehan noted that guiding shoppers to a property's Maestro ResWave direct online booking engine is the best way to reduce commissions, capture guest information and secure guest loyalty.Maestro's OTA interface with Expedia and other providers simplifies management of multiple online hotel reservations channels.Yield Management tools reduce the time staff must spend managing online strategies while standardizing rates on all channels. Maestro also instantly communicates availability changes and continuously optimizes rates. "Maestro's fully integrated Yield Management tools, Mobile optimized ResWave Online Booking Engine, and OTA interfaces work in tandem to optimize booking opportunities, and increase property revenue."Maestro Yield Management can optimize rates on multiple booking channels and OTAs while maintaining parity. Maestro Yield has a manager override that gives operators real-time ability to flexibly apply yield rules in Maestro. This optimizes rates and availability across all appropriate channels."Maestro rate management handles rate optimization directly within the PMS as an integrated component.""This offers responsive and dynamic capabilities that achieve robust strategies. There is no duplication of effort so staff are able to easily maintain accuracy of rates and availability across all channels. This frees them to serve and engage with guests," Dehan said.Maestro's ResWave Booking Engine's online packages generate added revenue.Its features allow guests to book a spa appointment or other activities, or enhance their stay with upsell amenities when they book direct on the property's website.Similarly, Maestro's packages on OTA sites are easy for guests to understand and book.When guests check in they only see the cost for the package they booked. Maestro handles package reconciliation behind the scenes. It distributes department revenue, tax, and breakage posting automatically to each profit center.Maestro integrates with 3rd-party revenue management companies "Maestro wants its users to have the freedom to run their properties the way they want," Dehan said."To make this happen Maestro developed strong integrations with many leading revenue management providers. Maestro shares availability data and accepts rate optimization strategies with these 3rd party systems, which seamlessly integrate with Maestro PMS."Maestro PMS delivers revenue-generating tools and services that increase profitability, drive direct bookings, centralize operations, and provide personalized guest service to keep guests coming back. Click here for more information on how to reserve, engage and socialize with Maestro PMS.About Maestro PMSMaestro is the preferred cloud and on-premise PMS solution for independent hotels, resorts, conference centers, and multi-property groups. This PCI certified and EMV ready enterprise system offers 20+ integrated modules on a single database including web and mobile tools to increase profitability and enable operators to engage guests with a personalized experience. For over 35 years Maestro's Diamond Plus Service has provided unparalleled 24/7 North American based support and education services to keep hospitality groups operational and productive. Click here for more information on Maestro PMS.
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Maestro PMS Housekeeping App Personalizes Guest Engagement

NORTHWIND-Maestro 23 March 2017
Markham, Ontario -- How often have you arrived at your hotel early only to find that your room is not ready? Your bags can go into the bell stand closet, but you still want to get to your room as soon as possible. Maestro PMS understands this and its new Housekeeping App has you covered.Scenario: A guest arrives at the hotel. The room is not yet ready.Then the guest receives a TEXT: "Your Room is Ready." Room Status Updates via Staff Handheld Devices and Maestro Front Office hotel management software. Maestro's solution to this familiar issue is its integrated mobile app that lets room attendants update the room's status in the Maestro Front Office hotel management software from their handheld device.When Maestro's Front Office gets the new status it automatically texts guests that their room is ready.Maestro PMS is the preferred cloud and on-premise PMS hotel management software solution for independent hotels, resorts, conference centers, and multi-property groups. Customers asked for a simple, effective way to engage with guests. Maestro PMS developed it.Warren Dehan, Maestro PMS President, said, "Several Maestro clients asked us to develop a simple, effective way to engage with guests to let them know the minute their room is ready."Mobile natives rely on their handhelds. Maestro PMS empowers hotel staff to do likewise."Travelers today are mobile natives who rely on their handheld. To engage guests where they communicate, we integrated our housekeeping app with Maestro Front Office."Pick up your key."When a room attendant finishes inspecting a room, they use the app to update the room's status in the Front Office. This automatically triggers a text message to the registered guest that they can pick up their key."At Breezy Point Resort, a Personal Guest Connection via Maestro's Housekeeping App. "We provide Maestro's Housekeeping App to appropriate staff," said David Spizzo, Assistant General Manager and Vice President of Breezy Point Resort."It's a great tool." "On the housekeeping side, it lets our inspectors instantly update a room's status in Maestro. When a registered guest's room is clean, the system sends them a text saying 'Your room is now available. Please come by the front desk to pick up your keys.' It is a great tool to connect with guests personally to deliver something they want."The property purchased inexpensive Kindle Fire tablets for on-property use by housekeeping staff.Breezy Point provides the app to managers on their own devices. "Maestro's Housekeeping App saves us time and lets us engage guests on their handheld. The solution adapts perfectly to small-screen smart phones, or tablets. It does a great job for Breezy Point Resort."Maestro's new Housekeeping App runs on any mobile device, including iPhone, Android, Windows Handheld and tablets. For maximum flexibility the app can be used with hotel-provided handhelds or with a housekeeper's own device.The app manages PMS updates such as 'attendant in room,' vacant/occupied, clean/dirty, or property configurable room statuses. The Housekeeping App is easy to install and use and relies on the property's wireless network without dependence on an internet connection. Maestro PMS delivers revenue-generating tools and services that increase profitability, drive direct bookings, centralize operations, and provide personalized guest service to keep guests coming back. Click here for more information on how to reserve, engage and socialize with Maestro PMS.About Maestro PMSMaestro is the preferred cloud and on-premise PMS solution for independent hotels, resorts, conference centers, and multi-property groups. This PCI certified and EMV ready enterprise system offers 20+ integrated modules on a single database including web and mobile tools to increase profitability and enable operators to engage guests with a personalized experience. For over 35 years Maestro's Diamond Plus Service has provided unparalleled 24/7 North American based support and education services to keep hospitality groups operational and productive. Click here for more information on Maestro PMS.
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Maestro PMS Expands to Larger State of the Art Offices in Support of Unprecedented Client Growth

NORTHWIND-Maestro 8 March 2017
Maestro PMS, the preferred cloud and on-premise PMS hotel management software solution for independent hotels, resorts, conference centers, and multi-property groups, completed its expansion to larger offices this week. Maestro's relocation, in a suburb of Toronto often touted as Silicon Valley North, was driven by its burgeoning client base and the need to house its increasing professional staff.Personalized client support at core of Maestro PMS growth"Maestro is a growing privately held high-tech company, but we are also a high-touch company that provides personalized client support at all levels of our operation," said Warren Dehan, Maestro PMS President. "Providing unparalleled service has always been at the core of our company culture and we owe our continued success to maintaining this ethos since our inception in 1978. Independent operators and hotel groups recognize the value of integrated property automation and reservation systems furthered by the service teams to support them into the future."In the past two years Maestro's team grew by 20 percent to meet the increased industry demand for its hotel management software systems and services. Maestro's expanded office space and updated infrastructure let it continue to provide timely installation schedules. The company also enlarged its Diamond Plus Service Teams that keep Maestro's clients' operations running optimally.Maestro PMS' new offices feature an open-concept floor plan, with individual conference rooms that enable its teams to work collaboratively to support clients more easily. "We researched ways to provide our staff with the best tools and environment to support our users," Dehan said. "Part of that is our new cloud-based phone system and redundant internet connectivity that will let us continue to support clients if there is a loss of power or other utilities. Embracing new advanced communications options, and an environment that assists collaboration from executive members to team specialists, we will continue to exceed our client's service expectations and be the partner they need in their property management software investment."Maestro is recognized for providing the industry's most responsive Diamond Plus Service that goes beyond conventional PMS' to deliver revenue-generating tools and services to increase profitability, drive direct bookings, centralize operations, and provide personalized guest service to keep guests coming back. Click here for more information on how to reserve, engage and socialize with Maestro PMS.Maestro PMS' new address is: 65 Allstate Parkway, Suite 100 Markham, Ontario, L3R 9X1About Maestro PMSMaestro is the preferred cloud and on-premise PMS solution for independent hotels, resorts, conference centers, and multi-property groups. This PCI certified and EMV ready enterprise system offers 20+ integrated modules on a single database including web and mobile tools to increase profitability and enable operators to engage guests with a personalized experience. For over 35 years Maestro's Diamond Plus Service has provided unparalleled 24/7 North American based support and education services to keep hospitality groups operational and productive. Click here for more information on Maestro PMS.

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