• Upcoming Event

    HITEC DUBAI

    Hospitality Industry Technology Exposition & Conference

    November 14–15, 2017
    Conrad Dubai
    Dubai, UAE

  • Next Event

    HITEC AMSTERDAM

    Hospitality Industry Technology Exposition & Conference

    April 11–13, 2018
    RAI Amsterdam Convention Centre
    Amsterdam, Netherlands

  • Next Event

    HITEC HOUSTON

    Hospitality Industry Technology Exposition & Conference

    June 26-29, 2018

commercial

"Our Operation Is Effortless and Guests Feel It" - Success Stories By Maestro PMS Clients from Large Scale Resorts to Boutique Indies

NORTHWIND-Maestro 12 October 2017
Markham, Ontario -- One size never fits all. That is why Maestro PMS leveraged its experience of four decades in hospitality to develop a property management suite of 20+ integrated modules.Maestro adapts perfectly to large, full-service independent hotels, resorts and multi-property groups, as well as luxury boutiques.This makes Maestro PMS property software ideal and scalable for virtually any operation.Barnsley Resort is a full-service luxury destination located in the Blue Ridge Mountains 60 miles north of Atlanta."Barnsley Resort began using Maestro property software in 2001. It is an excellent system for our complex full-service luxury resort operation," said Jennifer Ball, Director of Operations."Maestro's in-depth client profiles enable us to anticipate the needs of our guests and deliver the high-touch service expected from a resort of our stature. We also use Maestro's Sales and Catering System which is fully-integrated with Maestro Front Office property software."This integration lets my staff easily create professional itineraries for guest events connected with a guest's folio for personalized event management."We will be adding a separate Inn to Barnsley's property. With our entire Resort and Inn on one Maestro platform, our operation is effortless and our guests feel it." Barnsley Resort is known for its beautiful location, championship golf course, spa, equestrian events, sporting clays and quail preserve.Warren Dehan, Maestro PMS President, said, "We developed Maestro from the ground up to manage properties of any size and sophistication."Our property management system shines when installed at complex full-service properties. It easily handles event meeting rooms, spa and property activities and guest requests that deliver personalized guest service. Maestro simplifies dynamic, elaborate packages. Its extensive 3rd-party system integration capability and flexible BI data mining tools give operators the ability to leverage guest and market information to create effective marketing and loyalty programs that increase revenue."Hotel De Anza is a boutique property in San Jose, CA, the heart of Silicon Valley."Maestro is ideal for our operation because it handles all the custom processes our boutique property needs," said Rachel Bauer, Hotel De Anza's Revenue Manager and Front Office Director. "Maestro is very reliable. This is essential for independent operators that don't have an IT person."Reliability is doubly important for Hotel De Anza because most of our guests are tech professionals with no patience for systems that don't work."When it comes to system flexibility Maestro has a team with a 'can do' attitude. This is another plus for unique single-property operations like ours." Hotel De Anza uses Maestro's Front Desk and A/R systems, and Maestro Analytics and Yield Management. The De Anza is near the Apple and Google Conference Centers and the SAP Center in San Jose.Maestro is an all-inclusive hospitality enterprise system with over 20 integrated modules that share a single database and centralized guest profile. To meet the unique needs of independent operators Maestro supports over 600 3rd party vendor integrations and maintains an open API for ease of communication with almost all preferred systems. Maestro is PCI Certified to protect independent operators and their guests.Maestro PMS delivers revenue-generating tools and services that increase profitability, drive direct bookings, centralize operations, and provide personalized guest service to keep guests coming back. Click here for more information on how to reserve, engage and socialize with Maestro PMS.About Maestro PMSMaestro is the preferred cloud and on-premise PMS solution for independent hotels, luxury resorts, conference centers, vacation rentals and multi-property groups. This PCI certified and EMV ready enterprise system offers 20+ integrated modules on a single database including web and mobile tools to increase profitability and enable operators to engage guests with a personalized experience. For over 37 years Maestro's Diamond Plus Service has provided unparalleled 24/7 North American based support and education services to keep hospitality groups operational and productive. Click here for more information on Maestro.
commercial

Maestro PMS Integrates with Listrak Digital Marketing to Increase Bookings, Guest Loyalty

NORTHWIND-Maestro 6 September 2017
Markham, Ontario - Maestro PMS announced it completed integration with the Listrak hospitality data platform.The Listrak interface enables Maestro property software users to leverage a wide variety of guest data for greater marketing effectiveness. Maestro PMS is the preferred cloud and on-premise property management solution for independent hotels, resorts, conference centers, and multi-property groups. Listrak is a digital marketing automation platform that empowers hospitality marketers to generate revenue and build brand loyalty through personalized customer experience solutions. "We at Maestro are happy to have Listrak join our growing list of supported third party integration partners. "Our open API provides a reliable and robust connection to Maestro property software. The team at Listrak was able to leverage that technology and marry it with their impressive digital marketing offerings," said Warren Dehan, President of Maestro PMS.Dehan noted the Maestro - Listrak integration is already installed at the Sands Resort in Myrtle Beach. "I'm thrilled about leveraging our guests' purchase history into my segmentation strategy and creating truly personalized and relevant messaging," said Chris Crowl, Director of Sales and Marketing with Sands Resorts, a Maestro PMS user for many years."Listrak's impressive marketing automation will also save me time and reduce my level of effort." "We are looking forward to working side-by-side with the Maestro team," said Listrak CEO Ross Kramer."Our collaboration will provide an opportunity to bring the best digital marketing solutions to the hospitality and travel industry, and ultimately provide a superior experience for customers. Listrak is committed to generating success stories for our clients - each with measurable ROI."Maestro PMS delivers revenue-generating tools and services that increase profitability, drive direct bookings, centralize operations, and provide personalized guest service to keep guests coming back. Click here for more information on how to reserve, engage and socialize with Maestro PMS.Listrak's customer data platform is built FOR marketers to nurture the customer experience across all digital channels and features "best in class" CRM such as advanced audiences, predictive dynamic content, abandonment programs, social media integration and sophisticated pre-and post-stay communication; each to drive incremental revenue.About Maestro PMSMaestro is the preferred cloud and on-premise PMS solution for independent hotels, resorts, conference centers, and multi-property groups. This PCI certified and EMV ready enterprise system offers 20+ integrated modules on a single database including web and mobile tools to increase profitability and enable operators to engage guests with a personalized experience. For over 35 years Maestro's Diamond Plus Service has provided unparalleled 24/7 North American based support and education services to keep hospitality groups operational and productive. Click here for more information on Maestro PMS. About ListrakListrak's customer-centric data approach helps digital marketers cultivate deeper relationships through personalized, multichannel marketing strategies that drive revenue, engagement and growth. Listrak helps reach guests at the right time and the right place, regardless of the source, channel or device. The Listrak platform boasts a comprehensive set of solutions that enhance campaign performance, increase lifetime value, and personalize every customer touchpoint across multiple channels. Listrak has more than a decade of digital marketing experience and works with leading brands. For more information, visit web site, contact info@listrak.com or call 717.626.6261.
commercial

Maestro PMS Earns Repeat Business from Clients with Growing Portfolios

NORTHWIND-Maestro 23 August 2017
Markham, ON -- Attendees at the 2017 STR Hotel Data Conference in Nashville learned the hospitality industry is enjoying its 7.5 year of RevPAR growth with two more solid years forecasted. Successful independent operators expand their portfolios, and many Maestro PMS users install additional Maestro property management software systems.Maestro property software centralizes guest data, integrates operations and offers mobile and browser based tools to increase staff efficiency and enhance guest service across existing and new properties.The Red Lion Inn installed Maestro PMS 16 years ago."We installed our first Maestro PMS at The Red Lion Inn 16 years ago," said Michele Kotek, General Manager of the Red Lion Inn, in Stockbridge, MA. The Red Lion Inn is operated by Main Street Hospitality Group. "Maestro has the ability to support our company's needs as we expand our portfolio. "Our company's goal is to have all our properties on one central Maestro database and CRS to assist with cross selling efforts and widen our loyalty program. "We currently have three properties on Maestro property software and are pleased with our partnership." Main Street Hospitality Group operates The Porches Inn at MASS MoCa in North Adams, MA., Hotel On North in Pittsfield, MA., and The Red Lion Inn in Stockbridge, MA."Silver Hotel Group had an early relationship with Maestro PMS at its Bond Place Hotel," said Ricardo Nicholas, Regional Manager of Silver Hotel Group. "As we expanded our portfolio we evaluated property management systems that would best support our growth."We standardized on Maestro Multi-property based on its functionality and flexibility for five of our hotels. "Maestro interfaces with all our 3rd party hotel systems, plus it is simple for Silver Hotel Group to add properties to Maestro Multi-property PMS as we expand."Warren Dehan, President of Maestro PMS, said, "We take pride in our solution offering and are grateful when our users deploy additional property software systems."When clients select Maestro for additional properties it speaks to the long-term investment value of Maestro and the service that comes with it. "By selecting us again and again, clients reinforce that they value our systems' functionality, flexibility and that our support and maintenance services are operating well for them." For over 35 years we have strived to be on the cutting edge to deliver competitive tools and services to our clients so they keep coming back and refer others to us as well.Maestro PMS property management software delivers revenue-generating tools and services that increase profitability, drive direct bookings, centralize operations, and provide personalized guest service to keep guests coming back.Click here for more information on how to reserve, engage and socialize with Maestro PMS.About Maestro PMSMaestro is the preferred cloud and on-premise PMS solution for independent hotels, resorts, conference centers, and multi-property groups. This PCI certified and EMV ready enterprise system offers 20+ integrated modules on a single database including web and mobile tools to increase profitability and enable operators to engage guests with a personalized experience. For over 35 years Maestro's Diamond Plus Service has provided unparalleled 24/7 North American based support and education services to keep hospitality groups operational and productive. Click here for more information on Maestro PMS.
commercial

Maestro PMS eLearning Simplifies Training, Boosts Staff Productivity for Independents

NORTHWIND-Maestro 10 August 2017
Markham, ON -- When an independent operator hires staff, they want their new team members to start fast. With a legacy of providing PMS spanning more than 30 years, Maestro's team understands the needs of hotel operations and systems training. That is why they built online tutorials and eLearning functionality into their family of 20+ Maestro PMS property software solutions. Maestro's eLearning system helps property staff and managers gain confidence in property software system use so they can focus on guest needs as quickly as possible."When we converted from another sales and catering to Maestro our team had to learn a new system. Maestro's eLearning Web Tutorials helped us learn how to use the system, and showed the 'why' behind Maestro's functionality so we understood the system and how to best use it to serve guests," said Susan Corrigan, Director of Sales at Pocono Manor Resort and Spa. "When I saw how well Maestro's eLearning courses worked to show my team how to use the system I asked them all to take the tutorials as part of their job."Many operators incorporate Maestro's eLearning training courses into property instruction guides to train new staff quickly and efficiently. Maestro eLearning offers 31 courses that are fully-integrated with the Maestro Front Office System and its other modules.eLearning is a standard part of Maestro's free Diamond Plus Service and includes "anywhere - anytime" online webinars. "Maestro's Diamond Plus service offering includes 24/7 help desk access, free version upgrades and eLearning to help Maestro users develop skill and confidence in their ability to get the maximum benefit from their system," said Maestro PMS President Warren Dehan. "We continuously ask our clients for insights on how we can make Maestro stronger. We developed our eLearning functionality to address the staff training challenge many independent operators face."eLearning is integrated with Maestro so staff can get quick answers to system questions while they are on the job. They can pause the training session and try out the function in a training version or on the live software. Hotel staff can also take system courses when they are off property from Maestro's eLearning website. The system tracks which courses staff members take, what lessons they complete and their scores on proficiency exams.Maestro PMS delivers revenue-generating tools and services that increase profitability, drive direct bookings, centralize operations, and provide personalized guest service to keep guests coming back. Click here for more information on how to reserve, engage and socialize with Maestro PMS. About Maestro PMSMaestro is the preferred cloud and on-premise PMS solution for independent hotels, resorts, conference centers, and multi-property groups. This PCI certified and EMV ready enterprise system offers 20+ integrated modules on a single database including web and mobile tools to increase profitability and enable operators to engage guests with a personalized experience. For over 35 years Maestro's Diamond Plus Service has provided unparalleled 24/7 North American based support and education services to keep hospitality groups operational and productive. Click here for more information on Maestro PMS.
commercial

HITEC News: Maestro PMS Adds Integrated Digital E-Signature Reservation and Sales & Catering Contract Execution to List of 600+ Supported Interfaces

NORTHWIND-Maestro 22 June 2017
Markham, Ontario -- Maestro PMS, the preferred technology solution and property management software provider of leading independent hotels, resorts, condos and multi-property groups, will launch its E-Signature capability at HITEC 2017 Booth 1219 in Toronto June 26-29.E-Signature enables independent operators to close more meeting and event business faster by letting clients and meeting planners execute sales and catering and room reservation contracts remotely.As a forward thinking leader in technology for independents, Maestro PMS is continuously building partnerships to provide data integration and interfaces with more than 600 third party systems that give independents the freedom to operate the way they want.Click here for more information on how to reserve, engage and socialize with Maestro PMS property software."For over 35 years Maestro has specialized in providing property management software systems for independent operators."Each property has unique requirements and relationships with third party providers. Many operators ask if the Maestro PMS will interface easily with systems they use and value," said Warren Dehan, Maestro PMS President. "In almost all cases the answer is yes."Maestro interfaces with hundreds of third party systems, and we are continuously developing new integrations to ensure our clients are not locked in to limited options."Our clients have a voice and we listen." Maestro supports every major GDS, CRS, Channel Managers and POS systems, all major revenue management, electronic lock systems, and dozens of in-room offerings, and other systems."All our interfaces are compatible with both our cloud hosted and our on-premise Maestro solutions," Dehan said.In addition to a large portfolio of current interfaces, Maestro provides its proprietary Application Program Interface (API) to third party companies to streamline interface development for the growing number of new system providers entering hospitality."New system providers can quickly develop an interface for Maestro with our API," Dehan said."We also work within HTNG's mainstream interface guidelines for new development. As an example, Maestro also interfaces with Comtrol Corporation's Lodging Link solution, which provides hundreds of interface options."Maestro PMS, which offers 20+ integrated modules on a single image database delivers revenue-generating tools and services that increase profitability, drive direct bookings, centralize operations, and provide personalized guest service to keep guests coming back.
commercial

Maestro PMS Brings Newest Cloud, Tablet, Mobile Solutions for Independents to HITEC

NORTHWIND-Maestro 7 June 2017
Markham, Ontario -- Maestro PMS will arrive at HITEC 2017 in Toronto June 26-29 with a suite of new property software features and solutions to increase online and offline profitability and productivity for independent operators. Maestro continues to be the preferred technology solution provider of leading independent hotels, resorts, condos and multi-property groups offering 20+ integrated modules on a single image database."HITEC 2017 is the perfect event for independent operators who want to evaluate the latest technologies to help meet their goals in increasing efficiency, boosting profitability, and engaging guests," said Warren Dehan, Maestro PMS President. "Understanding your options to replace legacy property software solutions to compete effectively in this market is more important than ever. With a constantly changing environment, ensuring you are investing in technology that can sustain you for the long term and provide the service team to support it is key. At HITEC Maestro will launch multiple new features that leverage the cloud, mobile phones, and tablets for overall improved operations and guest experience."Maestro will demonstrate new solutions for independent operators that include:Flexible Cloud-based Plus Premise-based PMS platform: This platform flexibility enables single and multi-property operators to combine web browser and Windows user access on one system whether hosted in the cloud or on-premise locally. Maestro lets operators choose the system they want without the obligation to go cloud in order to benefit from true web browser access to their PMS from tablets or mobile devices. Users have the choice of both versions on one system in tandem across any number of properties. Gone are the days of VPN to work remote!Maestro Web adds Stronger Tablet Access: New tablet feature lets operators access nearly all of Maestro PMS' robust functionality on a tablet. This personalizes check in and lobby service to strengthen guest engagement. This is full-function Maestro PMS on a tablet with interactive digital registration card signature capture, and opt-in for guest email & text messaging.Mobile Spa Provider Schedule: Maestro's Spa & Activities module now allows spa service providers to check their schedules and view updates on their mobile device real-time and live. This improves guest service and spa performance as providers no longer have to rely on paper schedules or calling the spa reception for schedule updates.Maestro Post Check-in Survey: In addition to its widely used post check out survey, Maestro will present its post check-in survey. This allows guests to inform the property at check-in, via email or text, if they require service. This streamlines service delivery and improves the guest experience.Maestro Web Check-Out: Maestro improves the guest journey and their current mobile pre-check-in feature with mobile check out. This eliminates front desk congestion at check-out and improves the guest experience. Maestro's mobile housekeeping app immediately informs staff when a guest checks out so they can clean the room without delay.E-signature for Contract Execution: Sales and catering contracts can now be submitted to meeting planners and signed digitally with Maestro E-Signature. The property is automatically notified when a contract is signed for greater contract control and processing conversions.Maestro PMS delivers revenue-generating tools and services that increase profitability, drive direct bookings, centralize operations, and provide personalized guest service to keep guests coming back. Click here for more information on how to reserve, engage and socialize with Maestro PMS.Visit Maestro PMS in Booth #1219 at HITEC in TorontoJUNE 26-29 at the Metro Toronto Convention CentreAbout Maestro PMSMaestro is the preferred cloud and on-premise PMS solution for independent hotels, resorts, conference centers, and multi-property groups. This PCI certified and EMV ready enterprise system offers 20+ integrated modules on a single database including web and mobile tools to increase profitability and enable operators to engage guests with a personalized experience. For over 35 years Maestro's Diamond Plus Service has provided unparalleled 24/7 North American based support and education services to keep hospitality groups operational and productive. Click here for more information on Maestro PMS.
commercial

Pursuit Selects Maestro Web Multi-Property PMS for 15 Properties Totaling 1,400 Rooms

NORTHWIND-Maestro 24 May 2017
Markham, Ontario - Maestro PMS announced that Pursuit, an international independent hospitality destination company, selected the Maestro Web Property Management Suite to consolidate hotel management operations at Pursuit's 15 distinctive lodging properties with more than 1,400 rooms.Maestro PMS is the preferred cloud and on-premise property management solution for independent hotels, resorts, conference centers, and multi-property groups.Pursuit is a collection of inspiring, unforgettable adventure travel experiences in Alaska, Montana, the Canadian Rockies and Vancouver, B.C.Wenda Huseman, Vice President of Revenue Maximization/Research for Pursuit, said,"Pursuit evaluated 25 property management systems for its 15 property operation. Maestro PMS had the best hotel management system and its service oriented company culture is impressive.""We recently rebranded under the Pursuit name and wanted to combine properties from separate regions onto one central database and system.""Multi-Property Maestro Web enables us to easily book guests into more than one location and oversee our operation from anywhere." Pursuit hosts its Maestro Web hotel management system on its own cloud platform."We have an extended installation schedule because most of our destinations are seasonal," said Huseman."We selected Maestro on April 1, 2016 and Maestro created a custom installation plan based on our property schedules.""Maestro based its training plan for Pursuit on each staff member's property and position so they have ideal system experience when the system goes live."Approximately half of Pursuit's destinations are installed now and the others will be live before year end.Pursuit utilizes Maestro Web Front Office with Windows and Web Browser versions, Analytics Business Intelligence, Yield and Rate Management, Travel Agency and Tour Operator Management, Digital Signature Capture & Mobile Housekeeping & Work Order Management. The system is also integrated with Pursuit's central reservations and online booking platform."We particularly value Maestro's Analytics Business Intelligence system," Huseman said."Analytics makes Maestro's data very easy to access and mine. We get to the data quickly and invest our time in analysis, not data gathering.""Our regional revenue manager in the Canadian Rockies said Maestro Analytics is the best data analysis tool she has ever used." "She can instantly retrieve and review almost any combination of data to help her be efficient and nimble.""The Maestro PMS with 20+ modules fully integrated on a single image database has proven to be ideal for large standalone luxury properties and full-service multi-property groups in the independent market," said Warren Dehan, Maestro PMS President."Many luxury resort and destination properties with upwards of 500+ rooms on a single database rely on Maestro to centralize hotel management operations and provide a 360 degree view of their guest at every touch point."Pursuit's guests are adventure travelers from around the world. "Pursuit's properties offer a unique sense of place and Maestro helps us concentrate on the happiness of our guests."Maestro's Travel Agency and Tour Operator Management module is very important to us," Huseman said. "We work with many international tour operators who bring guests to our destinations from Asia, Australia, and Europe.""Maestro made it possible to configure operators in our system so it is easy for us to successfully manage these partnerships to ensure our guests have the experience of their lives." Pursuit welcomes over 2.2 million visitors annually to 15 distinctive lodging properties with over 1,400 rooms. Pursuit's locations include Banff, Jasper, Waterton Lakes, Glacier, Denali and Kenai Fjords national parks and Vancouver, British Columbia. About Maestro PMSMaestro is the preferred cloud and on-premise PMS solution for independent hotels, resorts, conference centers, and multi-property groups. This PCI certified and EMV ready enterprise system offers 20+ integrated modules on a single database including web and mobile tools to increase profitability and enable operators to engage guests with a personalized experience. For over 35 years Maestro's Diamond Plus Service has provided unparalleled 24/7 North American based support and education services to keep hospitality groups operational and productive. Click here for more information on Maestro PMS.About PursuitPursuit is a collection of inspiring, unforgettable experiences in Alaska, Montana, the Canadian Rockies and Vancouver, British Columbia. Pursuit's world-class attractions, distinctive lodges and travel experiences help adventurous people from around the world discover and connect with iconic locations, including Banff, Jasper, Waterton Lakes, Glacier, Denali and Kenai Fjords national parks. From Alaska toWestern Canada to Montana, our attractions, tours and lodging let people feel the joy that comes with moments of awe and inspiration. Pursuit is part of Viad Corp (NYSE: VVI). For more information about Pursuit's collection of experiences, visit www.pursuitcollection.com.
commercial

The Cliffs Resort Unifies Full-Service Property Operations with Maestro PMS for Greater Efficiency and Real-time Direct Booking

NORTHWIND-Maestro 4 May 2017
Markham, Ontario - The full-service Cliffs Resort on California's Central Coast installed the Maestro PMS suite of integrated property software solutions to drive greater efficiency and guest service. Drive greater efficiency and guest service with Maestro PMS.The Resort implemented Maestro Front Office, ResWave Integrated Booking Engine, Spa & Activities Management, Point of Sale, Work Order Management, Sales and Catering, Mobile Housekeeping, and PCI compliant & EMV ready credit card processing.Maestro PMS is the preferred cloud and on-premise PMS hotel management property software solution for independent hotels, resorts, conference centers, and multi-property groups."Our goal in selecting a new system for The Cliffs was total system integration across all profit centers at our spa resort. Maestro PMS delivers this beautifully," said Chris Biggers, CIO for Boutique Hotel Collection which operates The Cliffs Resort. "We had demos from all the major system vendors and did our due diligence in evaluating features of the property software, partnership reliability, and customer service commitment.""Maestro was the best." "Maestro's suite of integrated property software solutions share a single-image database for instant, accurate guest posting and data sharing."We are much more efficient thanks to Maestro. It really is an unparalleled hospitality solution." -Chris Biggers, CIO for Boutique Hotel Collection which operates The Cliffs Resort.Maestro's installation and training team completed system implementation in March 2017."I have never seen a system conversion go so well," Biggers said."Maestro's team provided a comprehensive installation schedule with a calendar and milestones that kept us on track. Each property manager had duty assignments on a timeline."The Maestro team guided property staff training until they were proficient in all system processes. "Maestro's staff managed our training professionally and were always ready to help with any questions.We have used the system for a month and it is highly reliable with a much faster response time than our old PMS."The Cliff's bottom line gets a boost from Maestro's ResWave Integrated Booking Engine. "ResWave was an easy install. Now guests are using ResWave to make bookings directly from our website in real time with yield and rate rules pushed out to the last room sold." Biggers said."Our SilverWare Food & Beverage point of sale from Maestro and Maestro Spa & Activity Management are fully integrated providing a seamless guest experience on property.""This saves us many hours each week of posting, audits and reconciliations and the amounts are accurate. We also implemented Maestro's PCI-compliant EMV credit card processing integration so the Cliffs is in line with industry PCI security standards."The Cliffs Resort in Pismo Beach California hotel sits on its own bluff overlooking a spectacular beach. The property recently finished a hotel and restaurant renovation, and specializes in providing an exceptional guest experience for every kind of traveler.Maestro PMS delivers revenue-generating tools and services that increase profitability, drive direct bookings, centralize operations, and provide personalized guest service to keep guests coming back. Click here for more information on how to reserve, engage and socialize with Maestro PMS.About Maestro PMSMaestro is the preferred cloud and on-premise PMS solution for independent hotels, resorts, conference centers, and multi-property groups. This PCI certified and EMV ready enterprise system offers 20+ integrated modules on a single database including web and mobile tools to increase profitability and enable operators to engage guests with a personalized experience. For over 35 years Maestro's Diamond Plus Service has provided unparalleled 24/7 North American based support and education services to keep hospitality groups operational and productive. Click here for more information on Maestro PMS. About The Cliffs Acquaint yourself with the best of California's Central Coast. Situated half-way between Los Angeles and San Francisco on scenic highway 101, The Cliffs is a full-service oceanfront resort drenched in sunshine over 300 days each year. With breathtaking views and first-class amenities, this centrally located Pismo Beach California hotel dazzles its guests with more than just an alluring coastal setting. The Cliffs Resort is in the heart of San Luis Obispo County and is neighbors to some of the finest beaches in the state, over 200 world-class wineries, championship golf courses, countless fabulous restaurants, farms and fisheries and the famous Hearst Castle. www.cliffsresort.com
commercial

Maestro PMS Thought Leadership: How Independents Boost Revenue with OTA Connections, Yield, Online Packages, and Direct Booking

NORTHWIND-Maestro 13 April 2017
Markham, Ontario -- Hotel operators are continuously faced with emerging regional and international competition for guest business. Travelers have a choice. Hoteliers do not. To remain competitive they must have a persuasive online presence with price parity across multiple booking channels.Independent operators previously had to spend hours manually updating their channels for online hotel reservations. Not anymore.Maestro PMS worked with users to develop a suite of powerful online hotel reservation channel optimization tools that give independents an easy-to-manage web presence across all channels that increases bookings.Leveraging OTA booking, optimizing online rates and packages delivers revenue "The expanding list of OTAs, discount companies, and new-build properties today force operators to compete more effectively.Having a diversified distribution strategy to increase booking for online hotel reservations is a priority.This includes optimizing rates and adding enhanced package offerings across the most valuable channels," said Warren Dehan, Maestro PMS President."Maestro worked with its independent clients to develop new online tools.""We made it easy to establish rate parity across multiple online hotel reservation channels, offer online upsell-capable packages, and automatically yield-manage online rates to maximize revenue."Dehan noted that guiding shoppers to a property's Maestro ResWave direct online booking engine is the best way to reduce commissions, capture guest information and secure guest loyalty.Maestro's OTA interface with Expedia and other providers simplifies management of multiple online hotel reservations channels.Yield Management tools reduce the time staff must spend managing online strategies while standardizing rates on all channels. Maestro also instantly communicates availability changes and continuously optimizes rates. "Maestro's fully integrated Yield Management tools, Mobile optimized ResWave Online Booking Engine, and OTA interfaces work in tandem to optimize booking opportunities, and increase property revenue."Maestro Yield Management can optimize rates on multiple booking channels and OTAs while maintaining parity. Maestro Yield has a manager override that gives operators real-time ability to flexibly apply yield rules in Maestro. This optimizes rates and availability across all appropriate channels."Maestro rate management handles rate optimization directly within the PMS as an integrated component.""This offers responsive and dynamic capabilities that achieve robust strategies. There is no duplication of effort so staff are able to easily maintain accuracy of rates and availability across all channels. This frees them to serve and engage with guests," Dehan said.Maestro's ResWave Booking Engine's online packages generate added revenue.Its features allow guests to book a spa appointment or other activities, or enhance their stay with upsell amenities when they book direct on the property's website.Similarly, Maestro's packages on OTA sites are easy for guests to understand and book.When guests check in they only see the cost for the package they booked. Maestro handles package reconciliation behind the scenes. It distributes department revenue, tax, and breakage posting automatically to each profit center.Maestro integrates with 3rd-party revenue management companies "Maestro wants its users to have the freedom to run their properties the way they want," Dehan said."To make this happen Maestro developed strong integrations with many leading revenue management providers. Maestro shares availability data and accepts rate optimization strategies with these 3rd party systems, which seamlessly integrate with Maestro PMS."Maestro PMS delivers revenue-generating tools and services that increase profitability, drive direct bookings, centralize operations, and provide personalized guest service to keep guests coming back. Click here for more information on how to reserve, engage and socialize with Maestro PMS.About Maestro PMSMaestro is the preferred cloud and on-premise PMS solution for independent hotels, resorts, conference centers, and multi-property groups. This PCI certified and EMV ready enterprise system offers 20+ integrated modules on a single database including web and mobile tools to increase profitability and enable operators to engage guests with a personalized experience. For over 35 years Maestro's Diamond Plus Service has provided unparalleled 24/7 North American based support and education services to keep hospitality groups operational and productive. Click here for more information on Maestro PMS.
commercial

Maestro PMS Housekeeping App Personalizes Guest Engagement

NORTHWIND-Maestro 23 March 2017
Markham, Ontario -- How often have you arrived at your hotel early only to find that your room is not ready? Your bags can go into the bell stand closet, but you still want to get to your room as soon as possible. Maestro PMS understands this and its new Housekeeping App has you covered.Scenario: A guest arrives at the hotel. The room is not yet ready.Then the guest receives a TEXT: "Your Room is Ready." Room Status Updates via Staff Handheld Devices and Maestro Front Office hotel management software. Maestro's solution to this familiar issue is its integrated mobile app that lets room attendants update the room's status in the Maestro Front Office hotel management software from their handheld device.When Maestro's Front Office gets the new status it automatically texts guests that their room is ready.Maestro PMS is the preferred cloud and on-premise PMS hotel management software solution for independent hotels, resorts, conference centers, and multi-property groups. Customers asked for a simple, effective way to engage with guests. Maestro PMS developed it.Warren Dehan, Maestro PMS President, said, "Several Maestro clients asked us to develop a simple, effective way to engage with guests to let them know the minute their room is ready."Mobile natives rely on their handhelds. Maestro PMS empowers hotel staff to do likewise."Travelers today are mobile natives who rely on their handheld. To engage guests where they communicate, we integrated our housekeeping app with Maestro Front Office."Pick up your key."When a room attendant finishes inspecting a room, they use the app to update the room's status in the Front Office. This automatically triggers a text message to the registered guest that they can pick up their key."At Breezy Point Resort, a Personal Guest Connection via Maestro's Housekeeping App. "We provide Maestro's Housekeeping App to appropriate staff," said David Spizzo, Assistant General Manager and Vice President of Breezy Point Resort."It's a great tool." "On the housekeeping side, it lets our inspectors instantly update a room's status in Maestro. When a registered guest's room is clean, the system sends them a text saying 'Your room is now available. Please come by the front desk to pick up your keys.' It is a great tool to connect with guests personally to deliver something they want."The property purchased inexpensive Kindle Fire tablets for on-property use by housekeeping staff.Breezy Point provides the app to managers on their own devices. "Maestro's Housekeeping App saves us time and lets us engage guests on their handheld. The solution adapts perfectly to small-screen smart phones, or tablets. It does a great job for Breezy Point Resort."Maestro's new Housekeeping App runs on any mobile device, including iPhone, Android, Windows Handheld and tablets. For maximum flexibility the app can be used with hotel-provided handhelds or with a housekeeper's own device.The app manages PMS updates such as 'attendant in room,' vacant/occupied, clean/dirty, or property configurable room statuses. The Housekeeping App is easy to install and use and relies on the property's wireless network without dependence on an internet connection. Maestro PMS delivers revenue-generating tools and services that increase profitability, drive direct bookings, centralize operations, and provide personalized guest service to keep guests coming back. Click here for more information on how to reserve, engage and socialize with Maestro PMS.About Maestro PMSMaestro is the preferred cloud and on-premise PMS solution for independent hotels, resorts, conference centers, and multi-property groups. This PCI certified and EMV ready enterprise system offers 20+ integrated modules on a single database including web and mobile tools to increase profitability and enable operators to engage guests with a personalized experience. For over 35 years Maestro's Diamond Plus Service has provided unparalleled 24/7 North American based support and education services to keep hospitality groups operational and productive. Click here for more information on Maestro PMS.
commercial

Maestro PMS Expands to Larger State of the Art Offices in Support of Unprecedented Client Growth

NORTHWIND-Maestro 8 March 2017
Maestro PMS, the preferred cloud and on-premise PMS hotel management software solution for independent hotels, resorts, conference centers, and multi-property groups, completed its expansion to larger offices this week. Maestro's relocation, in a suburb of Toronto often touted as Silicon Valley North, was driven by its burgeoning client base and the need to house its increasing professional staff.Personalized client support at core of Maestro PMS growth"Maestro is a growing privately held high-tech company, but we are also a high-touch company that provides personalized client support at all levels of our operation," said Warren Dehan, Maestro PMS President. "Providing unparalleled service has always been at the core of our company culture and we owe our continued success to maintaining this ethos since our inception in 1978. Independent operators and hotel groups recognize the value of integrated property automation and reservation systems furthered by the service teams to support them into the future."In the past two years Maestro's team grew by 20 percent to meet the increased industry demand for its hotel management software systems and services. Maestro's expanded office space and updated infrastructure let it continue to provide timely installation schedules. The company also enlarged its Diamond Plus Service Teams that keep Maestro's clients' operations running optimally.Maestro PMS' new offices feature an open-concept floor plan, with individual conference rooms that enable its teams to work collaboratively to support clients more easily. "We researched ways to provide our staff with the best tools and environment to support our users," Dehan said. "Part of that is our new cloud-based phone system and redundant internet connectivity that will let us continue to support clients if there is a loss of power or other utilities. Embracing new advanced communications options, and an environment that assists collaboration from executive members to team specialists, we will continue to exceed our client's service expectations and be the partner they need in their property management software investment."Maestro is recognized for providing the industry's most responsive Diamond Plus Service that goes beyond conventional PMS' to deliver revenue-generating tools and services to increase profitability, drive direct bookings, centralize operations, and provide personalized guest service to keep guests coming back. Click here for more information on how to reserve, engage and socialize with Maestro PMS.Maestro PMS' new address is: 65 Allstate Parkway, Suite 100 Markham, Ontario, L3R 9X1About Maestro PMSMaestro is the preferred cloud and on-premise PMS solution for independent hotels, resorts, conference centers, and multi-property groups. This PCI certified and EMV ready enterprise system offers 20+ integrated modules on a single database including web and mobile tools to increase profitability and enable operators to engage guests with a personalized experience. For over 35 years Maestro's Diamond Plus Service has provided unparalleled 24/7 North American based support and education services to keep hospitality groups operational and productive. Click here for more information on Maestro PMS.
commercial

Maestro PMS Cloud Hosted Option Frees Full Service Independent Operators to be Hoteliers Again

NORTHWIND-Maestro 22 February 2017
"Columbia Hospitality took its first property to the cloud on Maestro PMS hotel management software in 2008. We migrated to the cloud system because we are a hospitality company, not a technology outfit," said Columbia Hospitality Director of Operations Alan Stephens. "That first property was our Talaris Conference Center that uses the integrated Maestro Front Office and Sales & Catering. Today we have five properties on Maestro's Cloud platform." Maestro PMS is the preferred hotel management software system provider for leading independent resorts, hotels, condos, and multi-property groups. All the Maestro PMS on premise capabilities and functionality, including mobile guest engagement tools, are available in the Cloud-based system.Maestro lets managers access property performance anywhere"Maestro PMS supports our systems and protects our data. A big advantage of our cloud platform is that I can access all of my property operations and their performance information remotely from my laptop or tablet, all through a simple web browser secure login. This is huge. Maestro cloud support has been 100% reliable and the system is easy to use," Stephens said. Maestro in the Cloud eliminates the need to recruit IT staff and simplifies credit card PCI requirements so operators can focus on their guests. Single or multi-property operators access the hotel management system from a secure browser connection and property data is safely housed off-property in a PCI compliant environment.Warren Dehan, Maestro PMS President said, "Many independent operators are opting for Maestro's cloud property management deployment option because it reduces system hardware costs and increases data security. Credit card protection is important today. Maestro Cloud simplifies PCI security compliance for independent operators. The system is easy to set up and access remotely for better management controls since all a property needs is an internet connection to use Maestro Cloud." Dehan noted that new hires are productive quickly because they can train from any browser at any time. Maestro performs data backups at its secure hosting facility to protect property data.Maestro Cloud operates behind UVA firewallThe University of Virginia's 177-room Inn at Darden went live on Maestro's Cloud PMS in 2013. Eric Branch, Director of Sales & Marketing for the UVA Inn at Darden, said, "Because we are on the University of Virginia's campus network we have special security requirements and a solid firewall. Maestro worked with us to meet our system requirements while maintaining our firewall for the Maestro Cloud PMS. The system is very reliable with excellent response time." UVA Inn at Darden hosts a mix of groups with the University's Executive Education programs, as well as many transient visitors here to explore Charlottesville and Monticello.Maestro is recognized for providing the industry's most responsive Diamond Plus Service that goes beyond conventional PMS' to deliver revenue-generating tools and services to increase profitability, drive direct bookings, centralize operations, and provide personalized guest service to keep guests coming back. Click here for more information on how to reserve, engage and socialize with Maestro PMS.About Maestro PMSMaestro is the preferred cloud and on-premise PMS solution for independent hotels, resorts, conference centers, and multi-property groups. This PCI certified and EMV ready enterprise system offers 20+ integrated modules on a single database including web and mobile tools to increase profitability and enable operators to engage guests with a personalized experience. For over 35 years Maestro's Diamond Plus Service has provided unparalleled 24/7 North American based support and education services to keep hospitality groups operational and productive. Click here for more information on Maestro PMS.
commercial

The White Sands Oceanfront Resort and Spa Installs Maestro PMS to Personalize Guest Experience At Every Touch Point

NORTHWIND-Maestro 25 January 2017
The White Sands Oceanfront Resort and Spa is a popular year-round destination on the New Jersey coast. The independent family-owned property successfully recovered from Hurricane Sandy in 2012. The resort faced another challenge in 2016. Weeks before its high season, the resort's hotel management software proved it could not handle the coming high-occupancy summer season. White Sands' owners turned to Maestro PMS with the request that it complete installation and staff training by Memorial Day when it was fully booked."We had to replace our existing hotel management software system quickly just before our high season because it did not have the capabilities we needed to meet our guest service demands. We serve many repeat guests that expect us to recognize their past stay preferences. Our thorough evaluation showed Maestro PMS was the perfect hotel management software system to manage all our resort's needs. It delivered integrated functionality with a great depth of features and the ease of use our operation required," said Christina Ranuro, The White Sands Oceanfront Resort and Spa General Manager. Click here for more information on how to reserve, engage and socialize with Maestro PMS.White Sands searched for a reliable resort management software system with comprehensive guest stay and preference tracking that would allow the resort to engage with guests and support a personalized experience property wide. White Sands' team wanted a PMS partner with a reputation for excellent support services focused on the needs of independents. Another priority was a powerful yield management system that would automatically optimize rates for multiple room types, occupancy, packages, and seasonal fluctuations. "Maestro Yield Management functionality and the system's excellent performance reporting helps us make our numbers," Ranuro said. The White Sands Resort also implemented Maestro's fully-integrated ResWave online direct booking system."The Maestro staff has a 'can do' attitude that impressed us," Ranuro said. "They addressed and found a solution to each of our resort's needs. The training team was informative, professional and effective. Unlike experiences we have with other companies, every Maestro team member we spoke with enhanced the promises of the sales staff and went above our expectations."Maestro PMS hotel management software provides an all-inclusive property management software suite with functionality specifically designed for full-service independent hotel and resort operations. "Maestro's guest engagement tools let us connect more personally with guests. The system is also easy for our staff to use and for new hires to learn," Ranuro said. "Maestro's ability to meet our deployment goals and their professional implementation was an added bonus. Their team got to work instantly when we told them our deadline. Maestro provided the training and guidance we needed to be ready for our sold-out Memorial Day rush and made the conversion an exciting experience." The White Sands Oceanfront Resort and Spa uses the Maestro Front Office and integrated Sales and Catering System along with the ResWave real-time Integrated Booking Engine and Mobile Tools to increase direct booking.The White Sands Oceanfront Resort and Spa is a popular New Jersey beach destination between New York City and Philadelphia. The Resort offers guests a full service spa, a state of the art gym with indoor heated pool and two dining outlets. The resort also provides banquet and meeting facilities to accommodate 200 people for weddings, corporate meetings and reunions. Click here for more information or to reserve a room.About Maestro PMSMaestro is the preferred cloud and on-premise PMS solution for independent hotels, resorts, conference centers, and multi-property groups. This PCI certified and EMV ready enterprise system offers 20+ integrated modules on a single database including web and mobile tools to increase profitability and enable operators to engage guests with a personalized experience. For over 35 years Maestro's Diamond Plus Service has provided unparalleled 24/7 North American based support and education services to keep hospitality groups operational and productive. Click here for more information on Maestro PMS.
commercial

Maestro PMS Social Media Tools Give Independents Increased Bookings, Top TripAdvisor Ratings

NORTHWIND-Maestro 14 December 2016
The most effective and low cost form of property marketing is personal recommendations between friends, family, and colleagues. Personal recommendations drive new bookings and repeat business because they are freely given and credible. Today these recommendations are online. Social media channels like Facebook and TripAdvisor are where travelers exchange travel tips and recommendations on where to stay. With Maestro's depth of social and guest engagement tools, hotel operators can be an effective part of the social media conversation and enhance the guest journey.Maestro gives independents a social-media edge"Social media is an essential part of our total marketing strategy," says Rich Newman General Manager of Gainey Suites Hotel in Scottsdale, Arizona. "We are an independent hotel and without Maestro's help to leverage social media and our guests' participation on TripAdvisor and Facebook we would not be nearly as successful. We rely on Maestro PMS' hotel management software for many areas of our online marketing strategy." Maestro hotel management software provides independent hotels and resorts with social media tools like ResWave direct-booking utilities that enable visitors to check availability and make reservations without leaving the hotel's Facebook page. Maestro's professional team includes services to coach operators on how to leverage social media channels to increase bookings and revenue generating opportunities."Guest reviews definitely affect our business," Newman said. "Maestro's guest engagement tools offer automated post-stay emails inviting guests to interact with our property and share their experience with links to TripAdvisor and other social media forums. We share these reviews on our website and guests book here because of them. This makes us very popular with visitors to our area and trusted by our repeat and new guests." Gainey Suites is consistently rated in the top 3 Scottsdale hotels on TripAdvisor."The centralized guest profiles in Maestro can store a guest's social media handles as well as other personal profile information for guest engagement. Properties can easily respond to inquiries and join the online conversation. Maestro Front Office and our other integrated hotel management software modules incorporate social media tools that anticipate how guests will engage with the hotel in the future," said Warren Dehan, Maestro PMS President. "We connect hotel operators with travelers and guests online to create a more personalized relationship wherever they are. From their first visit to a review site, to the hotel website, and after they've departed Maestro sustains the property relationship."Gainey Suites uses Maestro's ResWave direct booking engine on its website and on its social media pages. Newman said, "Social media tells our story in a personal way. Our Facebook page humanizes Gainey Suites and lets guests interact with us one-on-one. Maestro's social media and web booking tools generate hundreds of room-nights and add to our F&B business." Click here for more information on how to reserve, engage and socialize with Maestro PMS.Maestro is the preferred hotel management software of leading independent hotels, resorts, condos and multi-property groups and continues to be on the cutting edge of technology innovation targeted at the independent hotel and resort market. Maestro is focused on trusted relationships, educational support services, and long term investment security for hotel operators, qualities that are at the core of Maestro's business practices and are the foundation of its long lasting 35+ years of success.Maestro's Unparalleled Hospitality Solution, On-Premise or In The Cloud We help centralize operations, enhance guest service, improve efficiency, and maximize online and offline revenue with the industry's most robust and flexible hotel and resort software solution. Maestro PMS empowers leading full-service hotels, luxury resorts, multi-property groups, conference centers, and vacation rental properties by integrating their complex operations with a solution that shares a central guest profile and offers over 20 modules to address each area, many that provide guests a web experience and operators mobile ease and direct booking channels. Modules include Front Office (PMS), Accounts Receivable, Analytics and Business Intelligence, Sales and Catering, Multi-Property Enterprise Management, Condo Owner Management w/Web Portal, Spa and Activities, Internet Booking Engine, Real-Time Yield Management, Dynamic Packaging, Group Management, CRM, Guest Experience Measurement, Loyalty, CRO, GDS/OTA Two-Way Integration, Membership, Housekeeping and Work Order, Fine Dining and Retail POS, Online Guest Pre-Registration, Digital Signature Capture, Passport Scanning, Concierge and much more! Maestro PMS facilitates solutions to address the needs of full-service operations of any size including large scale single or multi-property hotels and resorts with technology that may be deployed on-premise or in the Cloud via Windows, Web Browser and a combination of both. About Maestro Maestro is recognized in the hospitality industry for its standard-setting Diamond Plus Service and robust integrated Maestro PMS resort and hotel software technology. With more than 35 years' experience dedicated to developing technology solutions for the independent hospitality market, Maestro is a partner who understands your need for a scalable, sophisticated and flexible PMS that works the way you do. Maestro applications are engineered for operators who need to manage their enterprise in a real-time environment for the utmost operational efficiency, productivity, control, and profitability, while focusing on the guest experience to ensure they stay engaged.
commercial

Expanding Your Property Portfolio and Need to Streamline Operations Across All Your Hotels? Maestro PMS Helps Independents Achieve Their Goals

NORTHWIND-Maestro 16 November 2016
Times are good for the hotel industry, with many hotel and resort companies adding properties to their portfolio. When a property portfolio expands, everyone at the company works harder, there are more staff to train and manage, more reservations to process, and many more guests to track and market to. The Maestro team understands this growth and the elevation in operation and technology requirements that go along with it. Maestro's staff of seasoned hotel and technology professionals delivers market leading support services together with Maestro Multi-Property PMS hotel management software. Click here for more information on how to reserve, engage and socialize with Maestro PMS."We continue to enhance Maestro PMS with mobile and tablet cutting edge tools that independents need to engage with their guests before check-in, throughout their stay, and well after departure," said Warren Dehan, President, Maestro PMS. "Our focus is to empower all of our clients, from large scale 300+ room multi-property operators to boutique luxury hotel and resort collections, to manage their data growth smoothly and efficiently."Maestro's multi-property luxury hotel and resort management software is a powerful enterprise platform with a single database that enables staff and management to deliver personalized service for every guest regardless of which hotel in the portfolio they visit. When teamed with Maestro's ResWave online booking engine, guests can book rooms at any of the company's properties and add cross-property amenities, such as spa and activities that increase on-property revenue. With all guests in one database, personalized communications and effective email marketing are a cinch. Maestro's easy remote access allows company executives to monitor property and chain operations on the go through a web browser on any tablet, mobile and desktop device. Operators have the ease of operating a single property without giving up the sophistication and features they need for complex operations with the flexibility of cloud-based or on-premise implementation."Ocean House Management operates four separate properties with unique personalities on one Maestro Multi-Property system. Maestro is great for my reservation agents. We can provide better service because staff can instantly recognize each guest when they call in and can toggle between hotels to find availability if one is sold out," said Christine Smith, Director of Luxury Sales and Strategic Partnership for Ocean House Management. Ocean House Management uses Maestro's fully-integrated ResWave booking engine with online loyalty enhancement. ResWave lets guests easily select property and room options and add amenities and activities to their reservation. "Maestro's flexibility ensures that guests who book online have access to all Ocean House Management Collection properties and amenities," Smith said.Ocean House Management operates the historic Weekapaug Inn on the Rhode Island shore and the Spicer Mansion, a luxury boutique inn in downtown Mystic. The historic Watch Hill Inn is a villa property overlooking Little Narragansett Bay. The company's Ocean House hotel is a luxury seaside resort and is one of the only Forbes Triple Five-Star hotels in the world."Even though our properties are in different states with different tax structures, Maestro Multi-Property hotel management software makes it easy for guests' activities and dining at any of our properties to be charged back to their own hotel's folio," said Smith. "The system has client profile functionality that lets us link preferences to each guest account. We know their special needs and can deliver the high-touch personalized service they value." Ocean House also uses Maestro's integrated Spa and Activities module at its OH! Spa.Maestro PMS is an unparalleled hospitality solution that is the preferred hotel management software of leading independent hotels, resorts, condos and multi-property groups. Maestro continues to be on the cutting edge of technology innovation targeted at the independent hotel and resort market.Maestro Property Management Solution Maestro PMS centralizes operations, enhances guest service, improves efficiency, and maximizes online and offline revenue. Maestro is the industry's most robust and flexible hotel and resort software solution empowering leading full-service hotels, luxury resorts, multi-property groups, conference centers, and vacation rental properties. The integrated solution shares a central guest profile and offers over 20+ modules with many providing guest access on the web. Modules include Front Office (PMS), Accounts Receivable, Analytics and Business Intelligence, Sales and Catering, Multi-Property Enterprise Management, Condo Owner Management + Web Portal, Spa and Activities, Internet Booking Engine, Real-Time Yield Management, Dynamic Packaging, Group Management, CRM, Guest Experience Measurement, Loyalty, CRO, GDS/OTA Two-Way Integration, Membership, Housekeeping and Work Order, Fine Dining and Retail POS, Online Guest Pre-Registration, Digital Signature Capture, Passport Scanning, Concierge and much more! Maestro PMS facilitates solutions to address the needs of complex operations of any size including large scale single or multi-property hotel and resort operations with technology that may be deployed on-premise or in the Cloud via Windows, Web Browser and a combination of both.About NORTHWIND Maestro NORTHWIND Maestro is recognized in the hospitality industry for its standard-setting Diamond Plus Service and robust integrated Maestro PMS resort and hotel software technology. With more than 35 years' experience dedicated to developing technology solutions for the independent hospitality market, Maestro PMS is a partner who understands your need for a scalable, flexible PMS that works the way you do. Maestro applications are engineered for operators who need to manage their enterprise in a real-time environment for the utmost operational efficiency, productivity, control, and profitability, while focusing on the guest experience to ensure they keep coming back.
commercial

Maestro PMS Exhibits Latest Innovations for Independent Hotels and Resorts at HX and TribalNet Shows

NORTHWIND-Maestro 26 October 2016
In November, Maestro PMS will exhibit its hotel management software solutions specifically designed for independent hotel and resort operators, multi-property groups and gaming properties at two of hospitality's leading tradeshows, TribalNet and HX: The Hotel Experience. Attention to client service, sophisticated feature set, innovation and integration have paved the way in bringing the Maestro solution to hundreds of discerning properties across the globe since 1978.Maestro delivers personalized guest engagement tools Warren Dehan, President of Maestro PMS, said, "Today's independent hoteliers want real-time systems that will personally engage guests at every point of contact. Systems that help their operations be more efficient and their staff more productive. At TribalNet and HX we will demonstrate our new online check-In and digital signature capture for personalized curb-side registration. We will also feature Maestro's newest expansion to its Analytics Business Intelligence Module that lets operators 'see' into their business to increase marketing opportunities and profitability. We invite attendees to visit our booths, discuss their needs and current challenges and get insight into how Maestro PMS can meet their needs."TribalNet: Maestro Konami SYNKROStm interfaceAt TribalNet, the Tribal Gaming and Hospitality industry's premier technology event, Maestro PMS will announce its upgraded interface with Konami's SYNKROS casino management system. "We are committed to keeping our Gaming lodging clients current with industry trends," Dehan said. "Many of our Gaming operators use Konami's system on their casino floor. Our new Konami SYNKROS interface enables a patron to pay all or part of their hotel charges with points and comp points. Maestro can also generate 'free play' awards for selected patrons and hotel staff can look up and identify gaming patrons registered in SYNKROS." November 7th to 10th, Maestro will welcome you at TribalNet Booth #3 at the Sheraton San Diego Hotel & Marina in San Diego, CA.HX: The Hotel ExperienceAt HX in New York City, November 13th to 15th Booth #2949 at the Jacob Javits Convention Center, the Maestro team will be available to discuss your needs and present Maestro PMS. "We always look forward to meeting our valued clients at HX and speaking to property operators who are looking for alternative solutions to their legacy systems or platforms they have outgrown. We are proud to serve the independent market and offer a sophisticated suite of hotel management software system modules, coupled with a comprehensive support maintenance and education service package to keep our clients competitive in today's hospitality space," stated Warren Dehan.Maestro is the preferred hotel management software of leading independent hotels, resorts, condos and multi-property groups and continues to be on the cutting edge of technology innovation targeted at the independent hotel and resort market. Click here for more information on how to reserve, engage and socialize with Maestro PMS. Maestro is focused on trusted relationships, educational support services, and long term investment security for hotel operators, qualities that are at the core of Maestro's business practices and are the foundation of its long lasting 35+ years of success.Maestro's Unparalleled Hospitality Solution, On-Premise or In The Cloud We help centralize operations, enhance guest service, improve efficiency, and maximize online and offline revenue with the industry's most robust and flexible hotel and resort software solution. Maestro PMS empowers leading full-service hotels, luxury resorts, multi-property groups, conference centers, and vacation rental properties by integrating their complex operations with a solution that shares a central guest profile and offers over 20 modules to address each area, many that provide guests a web experience and operators mobile ease and direct booking channels. Modules include Front Office (PMS), Accounts Receivable, Analytics and Business Intelligence, Sales and Catering, Multi-Property Enterprise Management, Condo Owner Management w/Web Portal, Spa and Activities, Internet Booking Engine, Real-Time Yield Management, Dynamic Packaging, Group Management, CRM, Guest Experience Measurement, Loyalty, CRO, GDS/OTA Two-Way Integration, Membership, Housekeeping and Work Order, Fine Dining and Retail POS, Online Guest Pre-Registration, Digital Signature Capture, Passport Scanning, Concierge and much more! Maestro PMS facilitates solutions to address the needs of full-service operations of any size including large scale single or multi-property hotels and resorts with technology that may be deployed on-premise or in the Cloud via Windows, Web Browser and a combination of both.
commercial

PXP Announces EMV Payment Processing Interface with Maestro PMS

NORTHWIND-Maestro 5 October 2016
International card payment processor PXP Solutions and Maestro PMS announced general availability and implementation of a new EMV automated Chip and PIN approval interface. The interface enables Maestro PMS hotel management software clients that use, or wish to use, PXP services to accept and automatically process guest Chip and PIN cards for more efficient guest service.PXP's payment technology is used by over 2,000 merchant locations in 27 countries worldwide. Its customers, mainly from retail and hospitality sectors, include many respected names such as Urban Outfitters, Millennium Hotels & Resorts, Rocco Forte Hotels, Intercontinental Hotels & Resorts and Thomson Cruises. Maestro hotel management software is the preferred property management system (PMS) of leading independent hotels, resorts, condos and multi-property groups. Click here for more information on how to reserve, engage and socialize with Maestro PMS.Franco Del Basso, PXP Director and Head of Sales, said, "This partnership provides Maestro PMS clients with payment capabilities that complement the experience they provide their customers and ensures security and reliability. We look forward to a close partnership with Maestro PMS and are very pleased to add Maestro PMS to our portfolio of technology partners.""The new interface partnership with PXP enables our Maestro UK-based client hotels to simplify and expand secure Chip and PIN EMV payment card services," said Warren Dehan, President of Maestro PMS. "This important interface extends the EMV capabilities we brought to our North American clients last year. Our tightly integrated EMV hotel management software processing capability with PXP solidifies our clients' future for secure payment processing."The Maestro Enterprise Property Management hotel management software suite includes 20+ integrated modules for independent multi-property groups that provide flexible, robust functionality and hotel management controls to engage guests and streamline operations.About PXP Solutions PXP is a Hertfordshire-based global service provider for omni-channel payments solutions. PXP's retail and hospitality solutions gives merchants the ability to manage any payment device across any application, from a centralized secure managed service helping them to achieve increased speed to new markets with single omni-channel platform. PXP's hosted platforms integrate seamlessly into any POS software and allows merchants to take advantage of further value added services at the point-of-sale such as Dynamic Currency Conversion, Tax Free Shopping and Mobile POS. It has already been proven at scale by a number of international merchants and is available pre-accredited in over 30 countries. www.pxp-solutions.comMaestro Property Management Solution Maestro PMS centralizes operations, enhances guest service, improves efficiency, and maximizes online and offline revenue. Maestro is the industry's most robust and flexible hotel and resort software solution empowering leading full-service hotels, luxury resorts, multi-property groups, conference centers, and vacation rental properties. The integrated solution shares a central guest profile and offers over 20+ modules with many providing guest access on the web. Modules include Front Office (PMS), Accounts Receivable, Analytics and Business Intelligence, Sales and Catering, Multi-Property Enterprise Management, Condo Owner Management + Web Portal, Spa and Activities, Internet Booking Engine, Real-Time Yield Management, Dynamic Packaging, Group Management, CRM, Guest Experience Measurement, Loyalty, CRO, GDS/OTA Two-Way Integration, Membership, Housekeeping and Work Order, Fine Dining and Retail POS, Online Guest Pre-Registration, Digital Signature Capture, Passport Scanning, Concierge and much more! Maestro PMS facilitates solutions to address the needs of complex operations of any size including large scale single or multi-property hotel and resort operations with technology that may be deployed on-premise or in the Cloud via Windows, Web Browser and a combination of both. About NORTHWIND Maestro NORTHWIND Maestro is recognized in the hospitality industry for its standard-setting Diamond Plus Service and robust integrated Maestro PMS resort and hotel software technology. With more than 35 years' experience dedicated to developing technology solutions for the independent hospitality market, Maestro PMS is a partner who understands your need for a scalable, flexible PMS that works the way you do. Maestro applications are engineered for operators who need to manage their enterprise in a real-time environment for the utmost operational efficiency, productivity, control, and profitability, while focusing on the guest experience to ensure they keep coming back.
commercial

2016 Maestro PMS Users' Conference Focuses On Strategies for Success

NORTHWIND-Maestro 14 September 2016
Independent hotel systems leader Maestro PMS wrapped up its 2016 Maestro Users' Conference on September 1st. Executives and staff from more than 50 properties attended the sold-out event at The Omni King Edward Hotel in downtown Toronto, Canada. Attendees received information on new property software system enhancements, attended education sessions, and were provided with personal one-on-one learning labs with Maestro PMS professionals. Maestro also announced continued property software product enhancements including personalized functionality to its ResWave online booking engine, increased mobile technologies, and further data mining opportunities into Maestro's centralized database. Many of Maestro's technology partners also met with attendees at the conference to share their new advancements and offerings.Maestro is the preferred property management system (PMS) of leading independent hotels, resorts, condos and multi-property groups. Maestro is focused on trusted relationships, educational support services and long term investment security for hotel operators. These key focuses are at the center of Maestro's beliefs and contribute to its long lasting 35+ years of success. Click here for more information on how to reserve, engage and socialize with Maestro PMS."Our 2016 Users' Conference was an excellent forum for many of Maestro's clients to meet with our professional team and strengthen their understanding of how our integrated systems and expanded services can benefit their operations," said Maestro PMS President Warren Dehan. "This year's conference was in Toronto near Maestro's corporate offices, which made it possible for nearly all of our team to meet with clients they had only known from phone calls." Maestro's 2016 Conference provided more than 50 educational sessions diving deep into property software features and functions focused on revenue generation, data mining, reservation optimization, sales and catering, increasing online conversions and making front desk operations more guest centric. "Our conference goal was to help Maestro users be more productive and profitable. Attendees said we hit our target."The Conference ROCKED!"Thank you again for the amazing work YOU and the Maestro Team did on this year's conference! I'm not sure if I just simply understand Maestro better than my first conference, or if this conference just ROCKED!" Kimberly Roberts, Director of Spa, New Moon Spa & Salon at the 1886 Crescent Hotel.Inviting colleagues welcomed usCurtis Burdette, General Manager at Double JJ Resort, said, "Our very inviting colleagues welcomed us at the Maestro Users' Conference. I appreciate the top-notch planning and delivery of learning, networking, and opportunities to enjoy the city of Toronto. Thanks to Warren Dehan and all the NORTHWIND Maestro team."Willingness to accept operator ideas"Maestro is the cutting-edge of hotel technology for independents and our company especially values Maestro's new ResWave integrated booking engine enhancements," said Chris Shroff, Operator of Seaside Resorts. "About 48 percent of our reservations originate online which is attractive to younger travelers. ResWave is equally valuable for individual, group and spa bookings and lets us offer add-on amenities with reservations. Maestro's willingness to accept operator ideas for system enhancements is one reason they are so successful."Incredible value"Congratulations and Kudos! We found incredible value to attending the Conference classes. You did an amazing job planning the events. Every detail was thought through and planned with care. The accommodations, the food, breaks and off site activities were all truly amazing," Nattika Wattanasuttiwong, Director of Rooms Division, The Madison Concourse Hotel.Maestro Property Management Solution Maestro PMS centralizes operations, enhances guest service, improves efficiency, and maximizes online and offline revenue. Maestro is the industry's most robust and flexible hotel and resort software solution empowering leading full-service hotels, luxury resorts, multi-property groups, conference centers, and vacation rental properties. The integrated solution shares a central guest profile and offers over 20+ modules with many providing guest access on the web. Modules include Front Office (PMS), Accounts Receivable, Analytics and Business Intelligence, Sales and Catering, Multi-Property Enterprise Management, Condo Owner Management + Web Portal, Spa and Activities, Internet Booking Engine, Real-Time Yield Management, Dynamic Packaging, Group Management, CRM, Guest Experience Measurement, Loyalty, CRO, GDS/OTA Two-Way Integration, Membership, Housekeeping and Work Order, Fine Dining and Retail POS, Online Guest Pre-Registration, Digital Signature Capture, Passport Scanning, Concierge and much more! Maestro PMS facilitates solutions to address the needs of complex operations of any size including large scale single or multi-property hotel and resort operations with technology that may be deployed on-premise or in the Cloud via Windows, Web Browser and a combination of both. About NORTHWIND Maestro NORTHWIND Maestro is recognized in the hospitality industry for its standard-setting Diamond Plus Service and robust integrated Maestro PMS resort and hotel software technology. With more than 35 years' experience dedicated to developing technology solutions for the independent hospitality market, Maestro PMS is a partner who understands your need for a scalable, flexible PMS that works the way you do. Maestro applications are engineered for operators who need to manage their enterprise in a real-time environment for the utmost operational efficiency, productivity, control, and profitability, while focusing on the guest experience to ensure they keep coming back.
commercial

Maestro PMS Launches Personalized ResWave Internet Booking Enhancements at Users Conference

NORTHWIND-Maestro 31 August 2016
Maestro PMS, the leading provider of hotel management systems to independent operators, announced new direct booking enhancements to its ResWave internet reservations system. ResWave now creates a more personal user experience with features that include loyalty-based and shoulder-optimized rate capabilities, flexible reservation options to let guests add amenities, activities and events to their reservation, and online deposit payment posting. Maestro made the announcement at its 2016 Users Conference August 29 - September 1 in Toronto."Most travelers book online today and want the flexibility to manage and upgrade their reservation in a self-serve environment while maintaining a high level guest experience. This is why Maestro PMS is continuously strengthening its ResWave direct booking engine capabilities," said Maestro PMS President Warren Dehan. "Our latest ResWave enhancements include new rate flexibility for loyalty program members; shoulder-date rates that make it attractive for guests to extend their stay; custom amenity and event booking with a reservation; day spa booking for off property guests, enhanced custom Social Media Booking Widgets, opportunities for capturing a guest's mobile number, new web services and much more."New ResWave features include:Loyalty-based rates: ResWave enables operators to configure custom loyalty-based rates for multiple program levels like gold, silver, bronze so guests see financial benefits of frequent stays.Personalized amenity-add stay enhancements: ResWave lets operators upsell during online booking by displaying amenity and activity stay enhancements. Bookers see a list of property activities, dates and fees on their reservation page and can add as many as they like to their reservation to create a more personalized stay.Shoulder dates and rates: ResWave now provides shoulder dates and rates to help guests extend their stay to promote longer stays and additional revenue.Online deposit payment capability: For more convenient guest payments, ResWave lets guests post deposits online to stay on top of their payment schedule.Visitor activity booking: ResWave allows friends of property guests to book activities and amenities for inclusion in the guest's folio.Spa day guest reservations: Spas with day guests can now use ResWave to book appointments with a comprehensive folio.Maestro also offers website services to help independents create and implement a more effective booking strategy. Dehan said, "Most independent operators know what they want their booking site to do, but they don't have the in-house skill, time or team to do it. Maestro now provides professional custom web development services that make the online experience smoother for guests, more productive for operators, and ultimately result in more conversions."ResWave is a mobile-optimized fully integrated booking engine for real-time booking of rooms, group members, activities, dining, and spa. The Maestro Enterprise Property Management hotel management software suite includes 20+ integrated modules for independent single or multi-property groups that provide flexible, robust functionality and hotel management controls to engage guests and streamline operations. Click here for more information on how to reserve, engage and socialize with Maestro PMS.For more information on Maestro PMS or for a demo of the Maestro Property Management Suite, please contact Maestro PMS at 1.888.667.8488 or email info@maestropms.com. Maestro Property Management Solution Maestro PMS centralizes operations, enhances guest service, improves efficiency, and maximizes online and offline revenue. Maestro is the industry's most robust and flexible hotel and resort software solution empowering leading full-service hotels, luxury resorts, multi-property groups, conference centers, and vacation rental properties. The integrated solution shares a central guest profile and offers over 20+ modules with many providing guest access on the web. Modules include Front Office (PMS), Accounts Receivable, Analytics and Business Intelligence, Sales and Catering, Multi-Property Enterprise Management, Condo Owner Management + Web Portal, Spa and Activities, Internet Booking Engine, Real-Time Yield Management, Dynamic Packaging, Group Management, CRM, Guest Experience Measurement, Loyalty, CRO, GDS/OTA Two-Way Integration, Membership, Housekeeping and Work Order, Fine Dining and Retail POS, Online Guest Pre-Registration, Digital Signature Capture, Passport Scanning, Concierge and much more! Maestro PMS facilitates solutions to address the needs of complex operations of any size including large scale single or multi-property hotel and resort operations with technology that may be deployed on-premise or in the Cloud via Windows, Web Browser and a combination of both. About NORTHWIND Maestro NORTHWIND Maestro is recognized in the hospitality industry for its standard-setting Diamond Plus Service and robust integrated Maestro PMS resort and hotel software technology. With more than 35 years' experience dedicated to developing technology solutions for the independent hospitality market, Maestro PMS is a partner who understands your need for a scalable, flexible PMS that works the way you do. Maestro applications are engineered for operators who need to manage their enterprise in a real-time environment for the utmost operational efficiency, productivity, control, and profitability, while focusing on the guest experience to ensure they keep coming back.
commercial

Maestro PMS Inks System Installation Agreements with 26 Properties

NORTHWIND-Maestro 10 August 2016
Maestro PMS announced it inked agreements to install Front Office and other hotel management system modules in 26 properties since March. New contracts include two 4-property groups and 18 independent hotels. Maestro is the preferred property management system (PMS) of leading independent hotels, resorts, condos and multi-property groups. Click here for more information on how to reserve, engage and socialize with Maestro PMS."Hotel operators are switching systems and installing Maestro in numbers. Many new clients say they selected Maestro because of our professional 24/7 Diamond Plus service and company stability," said Warren Dehan, President of Maestro PMS. "We are one of the last privately-owned hotel management system providers with the second generation at the helm and the third generation already learning the ropes of our industry. Maestro PMS has more than 35 years' experience providing hotel management solutions and professional service to independent operators."Maestro PMS offers leading edge solutions that include ResWave direct web reservations, tablet-based mobile guest management, Text Messaging tools for handheld guest interaction, and mobile app-driven modules that simplify operations for independents. Want to be in the cloud? Maestro provides its complete 20-module system as a hosted cloud-based solution to reduce hardware and network administration costs. Operators can access the system with any browser, including Safari, Chrome, Internet Explorer, and Firefox and operate Maestro Web concurrently with the client/server version of Maestro.The Maestro Enterprise Property Management hotel management software suite includes 20 integrated modules for independent multi-property groups that provide flexible, robust functionality and hotel management controls to engage guests and streamline operations.For more information on Maestro PMS or for a demo of the Maestro Property Management Suite, please contact Maestro PMS at 1.888.667.8488 or email info@maestropms.com. Maestro Property Management Solution Enhance guest service, improve efficiency, and maximize online and offline revenue with Maestro PMS, the industry's most robust and flexible resort software and boutique hotel software solution empowering leading full-service hotels, luxury resorts, multi-property groups, conference centers, and vacation rental properties. Solutions include Front Office (PMS), Accounts Receivable, Analytics and Business Intelligence, Sales and Catering, Multi-Property Management, Condo Owner Management with Owner Web Portal, Spa and Activities, Web Booking Engine, Real-Time Yield Management, Dynamic Packaging, CRM, Guest Experience Measurement, CRO, GDS/OTA Two-Way Integration, Membership, Work Orders, Fine Dining and Retail POS, and Concierge. Maestro PMS is database independent and may be deployed on-premise or in the Cloud via Windows, Linux, and Browser-based platforms.
commercial

Indie Operators Expand with Maestro Multi-Property Management and Loyalty Programs

NORTHWIND-Maestro 13 July 2016
The hospitality industry continues to enjoy a cycle of solid business growth. Hotel companies are adding to their portfolios and many independent operators are turning to Maestro PMS to provide the enterprise platform to sustain their growth. Maestro Multi-Property Management is perfectly suited to support independent hotel group enterprise operations with chain loyalty programs to increase revenue. Hundreds of hotels operated by 26 hotel management companies and ownership groups rely on Maestro's 20+ integrated modules as their single-system provider.Warren Dehan, Maestro PMS President, said, "When Maestro's clients expand their portfolios they often want to operate their enterprise on one system and one guest loyalty database to maximize efficiency. Maestro's Multi-Property Loyalty Program provides all the features that let them easily do this." It enables operators to unify their brand, simplify their business and improve guest service. It drives repeat business with loyalty programs across multiple properties and provides consolidated reporting, cross-property charge posting, single database guest history and online guest satisfaction reporting.The Maestro Multi-Property Loyalty Program utilizes a shared database for a flexible easy-to-use hotel management system that drives repeat business. Guests can create their own profiles that list special events such as anniversaries and birthdays, as well as room preferences to create a personalized experience with each stay. Reward point accumulation and other factors can be monitored with ease from guests' mobile devices. To simplify reward point tracking and redemption, Maestro's Loyalty System is fully integrated with its ResWave booking engine to automatically add points for reservations. It tracks and displays point totals so guests can easily redeem them for services at one hotel group property, or across the chain.Michelle Miller, Corporate Director of Revenue for Lais Hotel Properties Limited, said, "Maestro Multi-Property's single-image database lets our hotel company operate its portfolio as if we had one large full-service spa resort." Vintage Hotels operates 6 properties in Ontario, Canada, and has a second group of 3 properties under its Niagara's Finest Hotels brand. Both hotel groups use Maestro-Multi Property Management. "Guests have the option, within each collection, with Maestro to dine at any of our nearby properties and charge to their folio. Similarly, we offer spa packages at properties that do not operate their own spa. With Maestro's flexibility, Spa treatments can be reserved within the sister properties with detailed accounting practices and guest history tracking."Both Vintage Hotels and Niagara's Finest Hotels centralize guests' past stay information on one database for preference-based high touch guest service. "Today's traveler is mobile-focused and Vintage is growing in this area, too. We email guests a mobile-ready Maestro Guest Experience Measurement (GEM) stay survey after check out," Miller said. "We customized our survey to have the same questions as our previous paper comment cards to see year-over-year changes with historical data. A guest's GEM response is automatically linked to his or her guest profile so we can anticipate preferences or offer amenities. Approximately 50 percent of our guests are repeat business. Maestro provides us with tools to recognize guests, anticipate their needs and keep them returning to all our properties."The Maestro Enterprise Property Management hotel management software suite includes 20+ integrated modules for independent multi-property groups that provides flexible, robust functionality and hotel management controls to engage guests and streamline operations. Click here for more information on how to reserve, engage and socialize with Maestro PMS.For more information on Maestro PMS or for a demo of the Maestro Property Management Suite, please contact Maestro PMS at 1.888.667.8488 or email info@maestropms.com. Maestro Property Management Solution Enhance guest service, improve efficiency, and maximize online and offline revenue with Maestro PMS, the industry's most robust and flexible resort software and boutique hotel software solution empowering leading full-service hotels, luxury resorts, multi-property groups, conference centers, and vacation rental properties. Solutions include Front Office (PMS), Accounts Receivable, Analytics and Business Intelligence, Sales and Catering, Multi-Property Management, Condo Owner Management with Owner Web Portal, Spa and Activities, Web Booking Engine, Real-Time Yield Management, Dynamic Packaging, CRM, Guest Experience Measurement, CRO, GDS/OTA Two-Way Integration, Membership, Work Orders, Fine Dining and Retail POS, and Concierge. Maestro PMS is database independent and may be deployed on-premise or in the Cloud via Windows, Linux, and Browser-based platforms.About Maestro PMS Maestro PMS is recognized in the hospitality industry for its standard-setting Diamond Plus Service and robust integrated Maestro resort and hotel software technology. With more than 35 years' experience dedicated to developing technology solutions for the hospitality industry, Maestro PMS is a partner who understands you need a scalable, flexible PMS that works the way you do. Maestro applications are engineered for operators who need to manage their enterprise in a real-time environment for the utmost operational efficiency, productivity, control, and profitability.
commercial

Maestro PMS Demos Tablet Capabilities, Mobile Guest Engagement Tools at HITEC

NORTHWIND-Maestro 15 June 2016
Maestro PMS comes to HITEC booth 1401 in New Orleans June 20 - 23 with a full suite of unparalleled hospitality solutions to make independent hotel companies and standalone operators more successful. Attendees can experience Maestro's mobile Tablet Front Office and Maestro Web, a full-function hotel management PMS that may be hosted or on-premise based. Maestro will also launch its passport and driver's license scanning module and demonstrate its new Guest Engagement Suite that communicates with in-house guests for personalized services and amenity offers.The Maestro Enterprise Property Management hotel management software suite includes 21+ integrated modules for independent hotels and multi-property groups offering flexible, robust functionality and hotel management controls to engage guests and streamline operations. Click here for more information on how to reserve, engage and socialize with Maestro PMS."Guests expect a personalized, mobile experience from a hotel," said Warren Dehan, Maestro PMS President. "At HITEC 2016 Maestro PMS will demo solutions that enable independent operators to engage guests with a fully mobile experience from direct booking to check-in and on-property communications." Maestro Web includes all 21 Maestro modules including Sales & Catering, Multi-Property Management, Spa Management and Analytics Business Intelligence. Dehan noted that Maestro Web may be hosted by Maestro or from a hotel company's site and is compatible with all major browsers."We will also launch the Maestro Guest Engagement Suite at HITEC," Dehan said. "Our Guest Engagement Suite is a mobile-enabled family of communication tools that lets hotel operators use SMS text messaging to proactively build a stronger guest relationship. It provides real-time responses to on-property guest feedback and communicates services and amenities valued by todays connected travelers. We will demo how mobile guest feedback improves service and loyalty." Maestro has also enlarged its number of 3rd-party integrator relationships to better serve its independent clients.Dehan said Maestro will demonstrate its new passport and driver's license scanning module at its booth. "Passport tracking is ubiquitous across much of Europe and now many North American properties are requiring passport and driver's license scanning at check-in. We now integrate this function in Maestro's client profile touchpoints."For more information on Maestro PMS or for a demo of the Maestro Property Management Suite, please contact Maestro PMS at 1.888.667.8488 or email info@maestropms.com. Maestro Property Management Solution Enhance guest service, improve efficiency, and maximize online and offline revenue with Maestro PMS, the industry's most robust and flexible resort software and boutique hotel software solution empowering leading full-service hotels, luxury resorts, multi-property groups, conference centers, and vacation rental properties. Solutions include Front Office (PMS), Accounts Receivable, Analytics and Business Intelligence, Sales and Catering, Multi-Property Management, Condo Owner Management with Owner Web Portal, Spa and Activities, Web Booking Engine, Real-Time Yield Management, Dynamic Packaging, CRM, Guest Experience Measurement, CRO, GDS/OTA Two-Way Integration, Membership, Work Orders, Fine Dining and Retail POS, and Concierge. Maestro PMS is database independent and may be deployed on-premise or in the Cloud via Windows, Linux, and Browser-based platforms.About Maestro PMS Maestro PMS is recognized in the hospitality industry for its standard-setting Diamond Plus Service and robust integrated Maestro resort and hotel software technology. With more than 35 years' experience dedicated to developing technology solutions for the hospitality industry, Maestro PMS is a partner who understands you need a scalable, flexible PMS that works the way you do. Maestro applications are engineered for operators who need to manage their enterprise in a real-time environment for the utmost operational efficiency, productivity, control, and profitability.
commercial

Paramount Hospitality Will Use Text Messaging To Drive Customer Engagement And Revenue

NORTHWIND-Maestro 2 June 2016
In the hospitality industry several hotel brands have recently moved towards mobile messaging to enable guests to communicate needs during their stay. What is unique about Paramount Hospitality Management's (PHM) strategy is that the hotels will now send highly personalized messages to their guests to drive engagement and incremental revenue.Working with property management system provider Maestro to enhance current technological capabilities, PHM is set to begin rolling out personalized Short Message Service or SMS marketing campaigns targeting guests with personalized offers while they are on property."Companies like Marriott and Starwood Hotels have been testing SMS platforms for some time allowing customers to confirm room and dining reservations, resolving problems with their booking and contacting staff for assistance. Our focus will be on engaging the customer with personalized promotions, informing them of on property activities, driving awareness of services and increasing incremental revenue for the properties," said Marco Manzie, PHM President.The PHM properties were previously using SMS only to communicate with internal departments and to inform guests of room readiness, but with the latest advancements they will now be able to engage the guest in a highly personalized manner and to communicate with many guests at once."We listened to Paramount's needs and set to work on improving our capabilities to allow for personalized bulk SMS, which will allow them to dynamically insert the guests name and other information to enable a 1 to 1 personalized conversation or a personalized mass communication," said Warren Dehan, Maestro President.Maestro understands that each hotel and resort is a unique operation that requires robust system tools supported by an experienced, forward-thinking technology partner."The customer's use of mobile and messaging has risen dramatically, and the impact on travel - from the shop, to the book experience, and social sharing will only grow," says Marco Manzie. "We need to prepare for the future now."By taking action the company hopes to position itself favorably immediately as studies show that hotels are seeing tangible benefits -- such as improved TripAdvisor rankings and increased ancillary revenue sales which are directly attributable to improving guest communications via mobile devices.The company is especially interested in the "last mile" --the time between the days before a guest arrives at a property through the guest's departure date."We will move towards building a rapport with our customer base and as we get smarter about communicating with our guests we believe we will realize tangible benefits on many levels, "said Manzie.SMS is not specific to Millennials according to a recent Global Business Travel Association survey. Corporate traveler managers who were polled said that their customers preferred customizable two-way communication via mobile devices over other types of communication, when available."It's clear that text messaging represents a huge opportunity for companies like Paramount, who are looking to build deeper and richer relationships with their existing customers," said Dehan. "I believe it will also allow companies to branch out and win the affection of entirely new customers."About Paramount Hospitality Management LLCParamount Hospitality Management LLC is a full-service management company that manages and operates resorts, hotels and condos. The company is focused on delivering one-of-a-kind lifestyle experiences that bring together design, comfort and service in sought-after locations. Paramount has achieved successful recognition for superb and innovative approaches to property management across the spectrum of hotel and resort services. For more information, please visit www.paramounthospitality.com.About Maestro PMS Maestro PMS is recognized in the hospitality industry for its standard-setting Diamond Plus Service and robust integrated Maestro resort and hotel software technology. With more than 35 years' experience dedicated to developing technology solutions for the hospitality industry, Maestro PMS is a partner who understands you need a scalable, flexible PMS that works the way you do. Maestro applications are engineered for operators who need to manage their enterprise in a real-time environment for the utmost operational efficiency, productivity, control, and profitability.
commercial

In A Changing Vendor Landscape, Independents Value Maestro PMS Partnership, Stability, Longevity

NORTHWIND-Maestro 1 June 2016
The hospitality industry's tech vendor landscape is changing rapidly. For many operators, particularly independents, this can bring challenges. Vendor transition often means working with an unfamiliar support team, entering into a new software license agreement, and in some cases implementing a new hotel management system at contract renewal. None of this benefits a hotel or its guests. A property management system is an integral part of hotel management operations. Vendor stability is essential."When a tech vendor changes hands, it affects the independent operators using their systems," said Warren Dehan, President of Maestro PMS. "Interruption in vendor service and revised contract terms are serious matters that detract from the business of running a hotel. Reliance on a stable hotel management system from a trusted tech provider with 24/7 North American support is important for independents. Many of our clients have been with us for more than 20 years. We feel this is the result of great products, our high level of continually expanding support and e-learning services and the long-term value of Maestro as a wise business investment. Maestro's version upgrades are included in our annual support at no additional cost and always have been."Maestro PMS has over 35 years of stability and system development experience for independents. "We understand the independent hotel industry and the products and services they provide to their guests. We develop systems that meet the needs of independents. Maestro listens to its clients to grow our products in that direction. This is an important combination," Dehan said. "We additionally provide flexible system access options, allowing operators to use both Maestro Web Browser and Windows versions in one single property install; our clients are not forced to choose between the two."Operators also have the option to implement an on-premise Maestro solution or a cloud hosted system. Each receives the same robust feature-equivalent Maestro system with all of its proven capabilities. This also includes the latest cutting edge hotel management tools and features, including mobile apps and social media integration, as well as the choice to build their system modularly while still sharing a central guest profile across modules and properties. Maestro PMS continues to operate under consistent ownership with the second and third generations of the founders working closely with hundreds of independent operators.The Legacy Hotel and Conference Center in in Louisville, Kentucky is a 14-year Maestro client. Kara Bloom, Assistant General Manager said, "We use Maestro Property Management for front office operations and ResWave for online direct booking. We have been very happy with how Maestro's support team responds to questions. They are always available and this is a big help to keep our operation running smoothly."Lake Blackshear Resort and Golf Club installed Maestro in 2003. Today the Resort uses Maestro Front Office, ResWave online booking engine, and Maestro Sales and Catering. "We like the Maestro system. It is reliable and easy to use. We have continued to use Maestro for 13 years because it is good for our property," said Kathy Hinds, Reservation Manager.The Maestro Enterprise Property Management hotel software suite of 20+ solutions is the industry's most robust and well supported system for independent hotels, resorts, and multi-property groups. Click here for more information on how to reserve, engage and socialize with Maestro PMS.For more information on Maestro PMS or for a demo of the Maestro Property Management Suite, please contact Maestro PMS at 1.888.667.8488 or email info@maestropms.com. Maestro Property Management Solution Enhance guest service, improve efficiency, and maximize online and offline revenue with Maestro PMS, the industry's most robust and flexible resort software and boutique hotel software solution empowering leading full-service hotels, luxury resorts, multi-property groups, conference centers, and vacation rental properties. Solutions include Front Office (PMS), Accounts Receivable, Analytics and Business Intelligence, Sales and Catering, Multi-Property Management, Condo Owner Management with Owner Web Portal, Spa and Activities, Web Booking Engine, Real-Time Yield Management, Dynamic Packaging, CRM, Guest Experience Measurement, CRO, GDS/OTA Two-Way Integration, Membership, Work Orders, Fine Dining and Retail POS, and Concierge. Maestro PMS is database independent and may be deployed on-premise or in the Cloud via Windows, Linux, and Browser-based platforms.About Maestro PMS Maestro PMS is recognized in the hospitality industry for its standard-setting Diamond Plus Service and robust integrated Maestro resort and hotel software technology. With more than 35 years' experience dedicated to developing technology solutions for the hospitality industry, Maestro PMS is a partner who understands you need a scalable, flexible PMS that works the way you do. Maestro applications are engineered for operators who need to manage their enterprise in a real-time environment for the utmost operational efficiency, productivity, control, and profitability.
commercial

Maestro's GEM Guest Response System Builds Repeat Business and TripAdvisor Ratings

NORTHWIND-Maestro 11 May 2016
What do standalone independent hotels and major chain properties have in common? They both want guests to have a positive experience that generates repeat business and loyalty. Candid, actionable guest feedback provides the most effective insight in how hotels can deliver an experience guests value. Maestro PMS created its GEM, Guest Experience Measurement, system to give operators more guest feedback faster and more clearly."Guest experience is very important to Schlitterbahn. We use Maestro's GEM system to collect and measure how our guests felt about their stay. Many more guests respond to our online GEM surveys than comment cards," said Kathryn Barton, Rate and Reservations Manager at Schlitterbahn Water Parks and Resorts. Schlitterbahn operates five waterpark destinations, three are full-service Waterpark Resorts with guest lodging. All Schlitterbahn's Resorts use the Maestro Property Management System and GEM. "Guests receive their GEM mobile-optimized survey as soon as they check-out while their experience is fresh." GEM delivers interactive 'intelligent' surveys with personalized questions based on previous responses.Maestro empowers guests from reservation to check-outMaestro's GEM is a web-based guest response system that automates guest perception gathering, monitors responses and sends them to the hotel for prompt action. "GEM is a powerful business tool, not just a ranking system. It delivers valuable insights on guest perceptions to show operators areas that need attention," said Warren Dehan, Maestro PMS President. "It provides operators with statistically accurate guest survey score results with an analysis of responses. Survey results are also tightly integrated into the guest's profile so staff can see how the guest felt about their current or past stay at any touchpoint." Maestro and GEM help operators stay connected with guests throughout their entire journey. The system empowers guests from reservation to check-out and everything in between. GEM tells us how guests see our resort so we can do better"GEM enables our team to connect with guests to address unresolved issues on the same day. And our TripAdvisor scores have improved. GEM can be configured to give guests a TripAdvisor link. Many guests follow the link and post their GEM review," said Barton. "We want to know how guests see our resorts and how we can do better; GEM helps us do this." GEM scores are recorded in the property's Maestro PMS Guest History. "We know how a guest responded to previous stays so agents can work to improve future visits if there was a problem. Guests appreciate our personalized care and we work hard to improve our guests' experience each year."The Maestro Enterprise Property Management hotel software suite of 20+ solutions is the industry's most robust and well supported system for independent hotels, resorts, and multi-property groups. Click here for more information on how to reserve, engage and socialize with Maestro PMS.For more information on Maestro PMS or for a demo of the Maestro Property Management Suite, please contact Maestro PMS at 1.888.667.8488 or email info@maestropms.com. Maestro Property Management Solution Enhance guest service, improve efficiency, and maximize online and offline revenue with Maestro PMS, the industry's most robust and flexible resort software and boutique hotel software solution empowering leading full-service hotels, luxury resorts, multi-property groups, conference centers, and vacation rental properties. Solutions include Front Office (PMS), Accounts Receivable, Analytics and Business Intelligence, Sales and Catering, Multi-Property Management, Condo Owner Management with Owner Web Portal, Spa and Activities, Web Booking Engine, Real-Time Yield Management, Dynamic Packaging, CRM, Guest Experience Measurement, CRO, GDS/OTA Two-Way Integration, Membership, Work Orders, Fine Dining and Retail POS, and Concierge. Maestro PMS is database independent and may be deployed on-premise or in the Cloud via Windows, Linux, and Browser-based platforms.About Maestro PMS Maestro PMS is recognized in the hospitality industry for its standard-setting Diamond Plus Service and robust integrated Maestro resort and hotel software technology. With more than 35 years' experience dedicated to developing technology solutions for the hospitality industry, Maestro PMS is a partner who understands you need a scalable, flexible PMS that works the way you do. Maestro applications are engineered for operators who need to manage their enterprise in a real-time environment for the utmost operational efficiency, productivity, control, and profitability.
commercial

The Chattanoogan Hotel Personalizes Staff Productivity with Maestro PMS eLearning

NORTHWIND-Maestro 27 April 2016
Markham, ON - High turnover of line staff and property managers is a way of life in the hotel business. So is increased technology use. Continuous staff training is a challenge to efficient operations at many properties. Maestro PMS, with 35+ years of hotel solutions experience, created an eLearning system that helps property staff and managers quickly become experts in system use and operations.Greg Jones, front office manager at The Chattanoogan hotel said, "Training at an independent hotel is different than at a chain property. Our front office team is responsible for training new employees. We incorporated Maestro's eLearning training courses into our property instruction guides to train new staff quickly and efficiently." Maestro eLearning offers 31 courses that are fully-integrated with the Maestro Front Office System and its other modules."We developed Maestro eLearning to enable hoteliers to use our Maestro systems to its full potential," said Warren Dehan Maestro PMS President. "eLearning is integrated with Maestro so staff can get quick answers to system questions while they are on the job. They can pause the training session and try out the function in a training version or on the live software. Hotel staff can also take system courses when they are off property from our eLearning website." The system tracks which courses staff members take, what lessons they complete and their scores on proficiency exams.eLearning is part of Maestro's free Diamond Plus Service and includes online webinars. "Between our free Diamond Plus 24/7 support help desk, free upgrades and eLearning we help our clients get the best use of their system," Dehan said. "We continuously ask our operators for insights on how we can provide more service. We created eLearning to address their staff training challenge.""Knowing how to use the Maestro PMS system is essential," Jones said. "Maestro provides upgraded releases regularly and eLearning tutorials that teach our team how to set up new functionality that makes a smoother operation."The Maestro Enterprise Property Management hotel software suite of 20+ solutions is the industry's most robust and well supported system for independent hotels, resorts, and multi-property groups. Click here for more information on how to reserve, engage and socialize with Maestro PMS.For more information on Maestro PMS or for a demo of the Maestro Property Management Suite, please contact Maestro PMS at 1.888.667.8488 or email info@maestropms.com. Maestro Property Management Solution Enhance guest service, improve efficiency, and maximize online and offline revenue with Maestro PMS, the industry's most robust and flexible resort software and boutique hotel software solution empowering leading full-service hotels, luxury resorts, multi-property groups, conference centers, and vacation rental properties. Solutions include Front Office (PMS), Accounts Receivable, Analytics and Business Intelligence, Sales and Catering, Multi-Property Management, Condo Owner Management with Owner Web Portal, Spa and Activities, Web Booking Engine, Real-Time Yield Management, Dynamic Packaging, CRM, Guest Experience Measurement, CRO, GDS/OTA Two-Way Integration, Membership, Work Orders, Fine Dining and Retail POS, and Concierge. Maestro PMS is database independent and may be deployed on-premise or in the Cloud via Windows, Linux, and Browser-based platforms.About Maestro PMS Maestro PMS is recognized in the hospitality industry for its standard-setting Diamond Plus Service and robust integrated Maestro resort and hotel software technology. With more than 35 years' experience dedicated to developing technology solutions for the hospitality industry, Maestro PMS is a partner who understands you need a scalable, flexible PMS that works the way you do. Maestro applications are engineered for operators who need to manage their enterprise in a real-time environment for the utmost operational efficiency, productivity, control, and profitability. About The ChattanooganThe Chattanoogan, the recipient of numerous local, regional and national awards and accolades, has 199 upscale guest rooms and suites, three outstanding dining establishments, a rejuvenating day spa and a 25,000 square-foot conference center. The property is conveniently located within a two-hour drive from Atlanta; Nashville, Tenn.; Knoxville, Tenn.; Huntsville, Ala.; and Birmingham, Ala. It is within walking distance of the city's museums, galleries, retail stores, restaurants and The Tennessee Aquarium.For more information about The Chattanoogan or reservations, call (423) 756-3400, toll free (877) 756-1684, or visit the hotel's Website at www.chattanooganhotel.com

Request Information

Thank you for your request, we will get back to you as soon as possible.
Close
Please enter your contact details below and we will get back to you with the requested information as soon as possible.
An error occured, please check your input and try again.


CancelSubmit

Newletter

Thank you for subscribing. Your email address has been added to our mailing list.
Close
To subscribe to the HITEC Bytes Newsletter please enter your email address below.
An error occured, please check your input and try again.
CancelSubscribe