Hospitality Industry Technology Exposition & Conference
June 18-21, 2018
Hospitality Industry Technology Exposition & Conference
December 5–6, 2018
Guestline 10 April 2018
Guestline to showcase award-winning technology at HITEC AmsterdamLeading hospitality software business Guestline will be showcasing its award-winning technology solutions at HITEC Amsterdam this month, in addition to providing the latest updates on its product developments to visitors.Guestline's attendance at the show will focus on the strong growth in both its partner network and product portfolio. This includes the recent launch of its Connect Partner Programme, developed to showcase the expanding range of integrated partner software solutions available to its hospitality customers. The new programme is designed to help hotels streamline operations, drive revenue, and deliver on guest journey expectations. Most recently, Guestline has partnered with Journey to deliver Websuite - a range of website solutions and digital marketing technology to its customers. The new combined product suite offers a website platform, online booking conversion tools, and dashboard fully integrated into Guestline's internet booking engine, distribution and property management platforms. It has been developed to enable hoteliers to increase website traffic and drive direct bookings.The company has also continued to expand its European footprint with the growth of its team and expansion into Benelux and the German, Austrian and Swiss (DACH) markets. Supporting this expansion, Guestline has appointed Robert Vogt as director of business development for Benelux and Wolfgang M. Neumann has joined as strategic advisor for the DACH region.As part of this growth, Guestline is celebrating a host of client wins including Pillows Hotels and Sandton Hotels - both part of International Hotel Management Group B.V. - based in Belgium and the Netherlands, which are now reaping the benefits of Guestline's cloud-based PMS, Rezlynx. The Bavaria Hotel, a 4-star luxury hotel based in Germany and part of the Karma Hotel Group, has also installed multiple modules of Guestline's software platform including Rezlynx PMS, Epos, Channel Manager and PCI.As a leader in cloud-based hospitality technology, Guestline provides end-to-end property management, channel distribution and digital marketing solutions to hotel groups, independent hotels, serviced apartments and pub companies across the globe.Guestline is exhibiting at HITEC Amsterdam 2018 (RAI Amsterdam Convention Centre, 11-13 April 2018) on stand number 138.For more information please visit www.guestline.com
Guestline 15 March 2018
The Websuite products, powered by Journey, are integrated to the Guestline platform and together provide a holistic approach for hoteliers to manage the customer journey from guest acquisition and conversion through to long-term retention.The new combined product suite offers a website platform, online booking conversion tools, and dashboard fully integrated into Guestline's internet booking engine, distribution and property management platforms. These are also complimented by web design, email marketing and search engine marketing services, all developed specifically for the hotel industry.With the subscription service, hotels will get a professionally designed website, fully accessible by mobile, ipad and computer. This site and the full range of services and software on offer can be managed through the 'Hotel Lobby' back office application, which has been designed to bring all aspects of managing direct bookings into one place.Rupert Gutteridge, sales and marketing director, Guestline, said:"As the hospitality industry realises the value of digital marketing in creating an engaging experience for guests and driving direct bookings, we've created an effective range of website solutions beyond our PMS and distribution platforms that make it easier for hoteliers to take control of their marketing and identify opportunities to maximise their online revenue."With their expert knowledge of the hotel sector, we're confident our partnership with Journey will equip our customers with the skills they need to evaluate their existing systems, determine how to bring their brand to life online and approach their digital marketing in a smarter, more engaging and more profitable way."As the market leader in cloud-based hospitality technology, Guestline provides end-to-end property management, channel distribution and digital marketing solutions to hotel groups, independent hotels, serviced apartments and pub companies across the globe.For more information, please visit Guestline.com.-ends-
Guestline 7 March 2018
Guestline's new programme showcases the functionality-rich software that is most in demand from customers. It also demonstrates the flexible and open approach of Guestline towards enabling third party solution providers to integrate seamlessly with the core Guestline platform.The new programme incorporates partner categories and hundreds of interfaces across distribution, operations and guest experience solutions that will best help hotels streamline their operations, drive revenue and set and deliver on guest journey expectations. These include:Guestline Connect operations partners: Interfaces that deliver extended operational benefits, from call management systems and door locking to TV interfaces, internet logging, secure payments, business intelligence and revenue management.Guestline Connect distribution partners: Systems and solutions that boost traffic, harness demand and offer significant revenue generating opportunities such as mainstream and niche Online Travel Agents, Destination Marketing Organisations and connections to Global Distribution Systems (GDS) for corporate and leisure sales. As part of Guestline's commitment to also support direct to brand business initiatives, the Connect Partner programme also includes tools that drive conversion on customer websites, such as metasearch bidding, crowd -rated location content, message personalisation, customer review publishing and website design and build.Guestline Connect guest experience partners: Partners whose solutions, when integrated with the Guestline platform, contribute to hoteliers' aim of enhancing the guest experience at all touchpoints. Such partners include providers of guest review management, CRM, mobile and kiosk check in /out and upselling opportunities.The programme follows a number of new partnerships with industry-leading companies. These include UpsellGuru, an online system that allows hotels to offer guests upgrades and reservation add-ons to enhance their stay, HotelREZ, one of the world's largest hotel representation companies who ensure Guestline customers can distribute real-time rates and inventory to the GDS, Chicostay for mobile check in and check out, Revinate for hotel data driven solutions and WiHP Meta i/o for metasearch marketing.Peter Fitzgerald, director of strategic partnerships, Guestline, said:"Investing in modern technologies and interfaces is key to ensuring we continue to develop the innovative solutions that our clients rely on us for and we are delighted to have formalised the way we partner with the industry's top software providers."There is no doubt that open APIs and integrations with third-party systems enhance operational efficiencies; yet the Connect Partner programme goes much further. We are equally focused on the guest journey and experience, identifying creative and successful partners - making it simpler for hoteliers to acquire, manage and retain guests.""Delivering on brand promise for accommodation providers begins well before check in and lasts way beyond check out. The Guestline Connect Partner programme is both customer and guest driven; by seeking partners who share an appetite for constant change and improvement, Guestline is offering hospitality customers an ever evolving menu of options with Guestline's Rezlynx PMS at the core."As the market leader in cloud-based hospitality technology, Guestline provides end-to-end property management, channel distribution and digital marketing solutions to hotel groups, serviced apartments, student accommodation and pub companies across the globe.Guestline is exhibiting at ITB Berlin (Messe Berlin, 7 - 11 March 2018) in hall 7.1c at stand 112 and will be hosting a Guestline Connect Happy Hour on the stand from 4pm to 6pm on the 8th March. This is co-hosted with UpSellGuru, Duetto, Revinate, HQ-Plus and WiHP.For more information on Guestline please visit Guestline.com
Guestline 23 February 2018
Neumann brings a wealth of experience within the hospitality sector to the role, having most recently held the position of president and chief executive of the Rezidor Hotel Group. Neumann's career includes time as chief executive of the Arabella Hospitality Group and President, Europe & Africa for Hilton Worldwide. In his role as strategic advisor to the Board, his expertise will support the company's expansion into new markets, particularly the DACH region. Guestline's new office for the region will be based in Munich with a dedicated sales and support team led by managing director, Mirko Behnert.Andrew McGregor, CEO, Guestline, comments:"The hospitality industry is currently experiencing the most rapid developments in technology for a generation. The time is therefore right for hospitality owners and operators to recognise and utilise the benefits of cloud-based solutions that enable them to not only develop more efficient levels of operation but also reap the benefits of more flexibility. Key to our offer is the human element, providing best-in class local service and industry expertise that ensures we operate as a true partner to all our clients and we are committed to extending this to our clients across the DACH region."Wolfgang M. Neumann, strategic advisor, Guestline, adds:"In today's market, hoteliers have a growing demand for a complete software solution for their business processes rather than just back-end technology running operations. They expect expert insight and a strategic partner to work alongside them in this process as well as comprehensive support services for distribution and operations. Technology providers need to not only provide the software required but also work as a strategic partner to understand how they operate, what the challenges are and most importantly deliver the solutions to meet these. Guestline has a sterling reputation for developing award-winning technology worldwide and I am looking forward to working with the team to build its offer in the DACH region."Mirko Behnert, managing director, DACH region, Guestline, adds:"Cloud-based software is becoming increasingly popular amongst hoteliers throughout Germany, Austria and Switzerland. To support this shift there is a growing demand for technology partners that have the knowledge, insight and breadth of portfolio to enable operators to maintain their competitive edge. Guestline brings a wealth of experience from the UK and wider markets to the DACH region and I look forward to supporting more hoteliers in achieving their own ambitions for growth."Guestline's multi award-winning software for hospitality businesses is a cloud-based, modular and flexible platform used by more than 2,000 customers worldwide. The software enables hospitality business owners and managers of hotels, hotel groups, serviced apartments and more, to manage bookings and operations both efficiently and profitably. Innovative technology developments include integration with many leading 3rd party applications, tokenisation for PCI compliance and additional functionality to improve customer service and capture more revenue. The launch into the DACH market follows recent expansion in Benelux, Ireland and Thailand.Guestline is exhibiting at ITB Berlin (Messe Berlin, 7 - 11 March 2018) in hall 7.1c at stand 112.For more information on Guestline please visit Guestline.com
Guestline 13 February 2018
Guestline's market leading technology solutions are supporting the education and development opportunities for the next generation of hoteliers. The award-winning portfolio of solutions has been installed at several hotel schools across the UK . The schools train students on the platform and ensure the hoteliers of tomorrow are proficient in all aspects of an efficient property management system (PMS).The company has worked with the tutors and staff at each college to ensure students have the opportunity to develop an understanding of the role and operations of PMS in order to maximise their employment potential in the hospitality industry when they leave college.Many hoteliers rely on Guestline's Rezlynx PMS to manage their operations and ensure they are achieving maximum occupancy at the most profitable rate. As a result there is a strong demand from colleges to ensure students have a working and practical understanding of its functionality.The Edge Hotel School, based at the 50-room Wivenhoe House Hotel in Colchester, has selected Guestline's solutions for system training on its intensive two-year hospitality degree course. In doing so, its students will benefit from being taught the theory and are then able to put it into practice at the on-site property.With 35 hospitality courses offered at Dumfries & Galloway College, students of the further education college also have the chance to follow a module in Guestline's property management system, Rezlynx.East Kent College is another educational establishment training students on Guestline's technology, to equip future hoteliers with the skills to improve efficiencies and revenues across all hotel operations. With the 4-star Yarrow hotel situated on its Broadstairs Campus, pupils can benefit from being able to apply the theory in a commercial setting to further cement their knowledge.Emma Johnstone, vice president of business development, Guestline, commented:"It is increasingly important for anyone coming into a hotel environment to understand the value of their technology systems and how the right tools can translate into operational efficiencies, hence the rationale for building our relationship with hospitality colleges across the country. By working with a growing number of training colleges and introducing Guestline into their hospitality programmes, we're confident that the hoteliers of the future will be even better qualified with the skills necessary to utilise their PMS to maximum efficiency and achieve the best possible results. We look forward to developing this initiative and working with more colleges to support new entrants to the industry even further in the future."For more information on Guestline please visit Guestline.com.
Guestline 8 February 2018
Global hospitality software business Guestline announces the appointment of Robert Vogt as director of business development Benelux. He joins the company with immediate effect. Vogt is the latest addition to the company's senior international team following their expansion and appointment of new country managers in Thailand and Ireland.Vogt will be responsible for delivering sales and revenue growth within the Benelux market, in addition to identifying new business opportunities. He brings a wealth of experience to the role having previously held senior sales positions in the Netherlands for over 10 years. Prior to joining Guestline, he held the position of director of sales PMS at Amadeus IT Group and was sales manager before this.James Cannon, head of commercial development, Guestline, comments:"Guestline is experiencing a strong period of growth both within the European and Asia Pacific markets. To continue this growth we have a strong commitment to investing in and developing our senior team in key regions. Benelux has a diverse hospitality market and we look forward to expanding our presence under Robert's leadership."Robert Vogt, director of business development, adds:"I'm delighted to have joined the Guestline team and to be charged with driving growth of the business in Benelux. This is an exciting time as we continue to expand globally within the hospitality industry. I am looking forward to working with hoteliers who are keen to utilise the benefits of a cloud-based system with a technology partner that can offer not only market-leading technology but also the highest level of customer service."Guestline's multi award-winning software for hospitality businesses is cloud-based. The software enables hospitality business owners and managers in sectors such as hotels, serviced apartments pubs, and more, to manage bookings and operations both efficiently and profitably. Innovative technology developments include integration with many leading 3rd party applications, tokenisation for PCI compliance and additional functionality to improve customer service and capture more revenue.For more information on Guestline please visit Guestline.com-ends-
Guestline 8 January 2018
Hospitality technology trend predictions for 2018 As technology evolves, hospitality accommodation providers are continuing to invest in cloud-based solutions, platforms and apps, and increasingly expanding on the installation of intuitive tools to streamline their working processes.Andrew Metcalfe, chief technology officer of leading global hospitality software business Guestline, considers the biggest technology trends that could shape the way hotels do business in the coming year.Cloud-based technology to be the new normalWhere previously there was some fear of cloud-based technology for the core operations of a hospitality accommodation provider now we are seeing it becoming a mandatory factor in acquisition decisions. In a growing technology ecosystem the remote access potential of cloud-based software means your partners for other business functions can easily help you create a compelling service offer for your guests. When a system is under the reception desk it is a lot harder to make those services seamless. Likewise, other benefits of not being under the desk are the reduction of costs and headaches associated with maintaining production level servers and allowing focus on the core business of great experiences for guests. Open APIs and integrations are THE way forwardIn order to create the seamless and valuable service for your guests, the industry needs to have all companies able to talk to each other through APIs and other integrations. Doing this will enable third party systems to help upsell, improve operational efficiencies and enhance the guest experience. Niche start-ups, experienced and mature upstream providers and complimentary software systems like restaurant management and spa booking being able to talk to one another, will not only improve the guest experience but can also ensure that potential opportunities to drive more revenue are realised.Likewise, room upgrades are one of the biggest profit opportunities for hoteliers, so having the right technology in place can help increase RevPAR.Having the right technology helps hoteliers target guests with bespoke upgrade communications in the lead up to check-in and during their stay, such as breakfast add-ons that could counteract commission charges. As hoteliers wake up to the profit potential that comes with more efficiently providing information ahead of a guest's stay, the hospitality sector will become better placed to keep guests engaged and build loyalty.Increased adoption of direct marketing technology to help hotels implement direct booking strategiesWith forecasts suggesting that by 2020 Expedia and the Priceline Group (Booking.com's parent company) will control 94 per cent of all online hotel bookings between them, hoteliers will need to work hard to strike the right balance between direct channel and OTA bookings.Throw into the mix the fact that commission is coming under pressure as hoteliers try to drive the value down, and that OTAs are sure to respond by expanding their services. We're already seeing innovation as OTAs use data and automation to enhance the quality of the customer experience.As a result, and in order to more efficiently better manage their distribution, we expect the hospitality sector will take significant steps to increase its understanding of the digital marketing landscape. Increased investment in digital marketing will enable hoteliers to inspire more direct customers and invest in ways to better capture data. This can encourage guests to move away from third-party channels when they return and to open up inventory to innovative new avenues of purchase.For more information on Guestline please visit Guestline.com.
Guestline 20 December 2017
eading global hospitality software business Guestline is planning for further growth in 2018 following strong performance this year. This has included a 20 per cent growth in its client base, significant investment in new technology and key markets worldwide, and development of its senior and country-level management teams over the last 12 months.The company has added to its portfolio of hospitality software technology throughout its 25th year, driven by growing demand from accommodation providers for innovative technology. Guestline's solutions support their distribution and revenue management, operations and digital marketing to deliver greater profitability and the company will continue its investment across all areas of operation in 2018.Andrew McGregor, CEO, Guestline said, "2017 has been a year of significant innovation, development and growth and this is testament to the hard work of the strong team we have in place at Guestline."Customer feedback is overwhelmingly positive and we have seen strong growth over the last 12 months with bookings via our portals up 30 per cent and a 49 per cent increase in total revenue generated for our customers."2018 will see more shifts in the hospitality market and technology landscapes as we prepare for new technology opportunities and the legislation on GDPR. Our continued investment and innovation in technology will help deliver greater efficiencies and greater profitability for current and new clients in the year ahead."International expansion and growth in management teamGuestline's global footprint now covers over 25 countries across five continents. In 2017 Guestline opened new offices in London and Dublin and a larger office in Thailand.Enhancements to the senior leadership team include new CEO Andrew McGregor, appointed in February 2017 and the appointment of Andrew Metcalfe as the company's first chief technology officer. The CTO oversees the development of Guestline's industry-leading technology, a team of 52 product developers and the Guestline Labs initiative, a central hub to deliver innovative product development.Further afield, the company recruited hospitality industry experts Clio O'Gara and Ingrid Fallon to join the team in Ireland in the roles of country manager and regional sales manager respectively. In Bangkok, new country manager Matthew Emptage leads the team across Thailand, Australia and Singapore.New product and service initiatives Guestline continues to enhance its product portfolio with the release of the latest free upgrade to its cloud-hosted PMS, Rezlynx. It now delivers superior revenue generating tools and improved functionality with combination rooms/virtual suites, shift allowances, reports and profile alerts (to name but a few) to enable hoteliers to achieve greater operational efficiencies. There have also been numerous feature enhancements in the Conference and Banqueting module, the Payment Express Chip and PIN module and e-commerce solutions, along with a new interface to the IDeaS G3Revenue Management System.Guestline now have over 350 partner APIs to enhance its end-to-end solution. APIs cover these main categories: EPoS, stock control, PABX, door locking, CRM, BI reporting, Spa, online bookings, TV systems and guest facing apps.In addition, Online Ticket Sales now provides hoteliers with the opportunity to diversify their offer by selling tickets to events online. Integrated to Rezlynx PMS, it allows hoteliers to manage payments and availability for events and to combine with room rates and packages for accommodation if required.Growth in the network: new client wins and strategic partnershipsThe company has recently further grown its profile within Best Western (including recent orders from the Best Western Crown and Best Western Kilima Hotels) and secured Marco Pierre White's company Black and White Hospitality as its newest opening in London, with the New Road Hotel. In addition, Essex-based Roslin Beach and the luxury Langdale Estate in the Lake District have both recently opted for Guestline solutions. As have the Royal Yacht Britannia in Edinburgh, adding to the 1,000 new rooms using Guestline technology across Scotland this year.Expansion of the Guestline partner network via a number of strategic partnerships has included amongst others the online reputation company GuestRevu, Avvio, HotelRez, UpSell Guru, Wihp, Revinate and Digital Alchemy.Industry networking and recognition Guestline is featured in the London Stock Exchange Group's '1000 Companies to Inspire Britain 2017' report in recognition of its continued growth and dynamism.Recent, exhibition and attendance at key industry events included World Travel Market, the ASAP Conference, the Independent Hotel Show, the International Hospitality Exchange in Belfast, the Munster GDPR Hotels Conference and the Irish Hospitality Institute Founders Awards Event.For more information please visit www.guestline.com-ends-
Guestline looks to build on Irish success story in 2018 as hoteliers increase demand for cloud-based technology
Guestline 13 December 2017
The company now looks set for further growth in 2018 as more Irish hoteliers make the move to cloud-hosted property management and distribution solutions to support their operations.Since its launch in Ireland, Guestline has been appointed by a host of new properties across the country. This growth in sales has been led by country manager Clio O'Gara and regional sales manager Ingrid Fallon. Responsible for driving growth and raising awareness of Guestline's portfolio of solutions the team has seen significant growth in its first six months. New wins have included Wynn's Hotel and The Green Isle Hotel (Dublin), Shannon Springs Hotel (Shannon Airport), The Glendalough Hotel (Wicklow) as well as both properties within the Randles Hotels Group (Dromhall Hotel and Randles Hotel).James Cannon, head of international development, Guestline, comments:"2017 was a year of strong growth for Guestline globally and the launch in Ireland was a significant part of this expansion. There has been an increasing demand for cloud-based technology from all areas of the hospitality market and this trend looks set to continue into the new year."The team we have in place has a passionate commitment to educating hoteliers on the advantages of using the cloud to support operations. Many hotel owners and operators across the country are now reaping the benefits of the flexibility and remote access that the cloud offers. This is in addition to its ease of installation, simplicity of use, affordability and particularly for hotel groups its scalability to deliver one web-based PMS platform that can be easily deployed across all sites."During 2017 we have invested in attending a host of high-profile industry events to support our expansion and client base. This looks set to continue during 2018 as we plan to meet the continued growing demand from the Irish hospitality industry for market leading software that supports efficiencies and profitability."Guestline offers a dedicated Irish telephone number to support customers in direct response to customer requests. Customers in Ireland can call 01 691 4784.For more information on Guestline please visit Guestline.com, and for demonstrations in Ireland please email Clio O'Gara on email@example.com.
Guestline 3 November 2017
New country manager Matthew Emptage leads the growth of the team in Thailand. His role also oversees Australia and Singapore for Guestline. The appointment follows the recent opening of Guestline's first ever office in Ireland and Guestline expects to add further to its international expansion over the next six months with new appointments and new offices.The Thailand team works from a new office location in Bangkok and guides and supports hospitality clients throughout the South East Asia region. The new appointments see Guestline have both training and sales roles based in Thailand for the first time, developed to offer increased customer service and administrative support. Guestline has had an office in Thailand since 2014 and continues to add to its Asian client base. The new team is in place to support this growth. Most recently the company has been appointed by the boutique and budget chain B2 Hotels to undertake a rapid installation of its award winning property management system, Rezlynx, Guestline distribution and integrations across 33 of its properties. The installation programme commences with immediate effect and will see Guestline's experienced team work alongside the B2 Hotels team to undertake an extensive training and support programme.Rupert Gutteridge, sales and marketing director, Guestline comments:"Guestline's investment in new teams and new opportunities to support our clients has been extensive. We continue to grow in both existing and new markets for our business. Enhancing our team in South East Asia is an exciting milestone. This is an important step in Guestline's international growth programme so watch this space for further new developments in other regions of the world renowned for their hospitality excellence."In addition to investment in expanded teams and new office locations around the world, 2017 has also seen Guestline further boost their product and service portfolio. This includes the creation of a new Guestline Labs centre of excellence development team, new technology tools such as the dynamic Online Ticket Sales (OTS) platform, and the appointment of several key roles such as new chief technology officer (CTO) in Andrew Metcalfe.For more information about Guestline please visit Guestline.com.-ends-About Guestline:Established in the UK, Guestline provides innovative property management, channel distribution and digital marketing solutions to the hospitality industryFounded on cloud-based technology, Guestline's revenue generating solutions enable hotel groups, independents, serviced apartments and pub companies to achieve maximum occupancy at the most profitable rateFully integrated into the Guestline distribution and central reservation platforms, the property management software is currently growing revenues in hospitality businesses in 20 countries across five continentsThe range of products include Rezlynx PMS, online booking, CRS, channel distribution software, PCI compliance, EPoS and digital marketing solutionsGuestline has been acknowledged by the London Stock Exchange Group as a Company to Inspire BritainMedia information and images: Emma Wayman or Rachel Gaston at Siren Communications on firstname.lastname@example.org or call +44(0) 20 7759 1150Guestline marketing team on email@example.com or call +44(0) 1743 282 300
Guestline 18 October 2017
New event ticketing software that empowers hotels to boost their revenue by selling tickets to events has been released by Guestline, the global hospitality software business. Online Ticket Sales integrates fully with Guestline's Rezlynx property management system and the add-on Advanced Conference and Banqueting Manager. Hoteliers benefit from a web solution that can securely take payment, manage availability and seamlessly combine room rate offers if required.Rupert Gutteridge, sales and marketing director, Guestline, explains:"Developing events is one way in which many hoteliers are diversifying and looking to grow their revenue. Online Ticket Sales makes this easy to achieve, and in a manner that maintains the look and feel of a hotel's standalone website, whilst maximising the best intelligence surrounding browser behaviour to drive add-on sales. The easy functionality and management ensures that Online Ticket Sales is a great option for hotels looking to make the most of their conference and banqueting space at all times."Key features of Online Ticket Sales include:Fully customisable display to match a hotel's website, and to highlight event timings, room names and moreSecure online transaction platformReal-time ticket availability and the ability to limit the amount of tickets sold per transactionClear display of event details with the option to add PDF downloads such as menus, directions and event brochuresLow availability indicators to drive urgency in bookingsThe ability to book rooms in partnership with an event ticket, and assign specific function rates to certain dates and eventsThe new software offers complete flexibility so that hoteliers remain in control of what is sold and when. Plus, hotel events managers can use Online Ticket Sales in conjunction with clients booking conferences and events at their venue. Online Ticket Sales is a simple add-on for any hotel already using Guestline's Rezlynx and Advanced Conference and Banqueting Manager.Guestline's multi award-winning software for hospitality businesses is cloud-based. The software enables hospitality business owners and managers in sectors such as hotels, serviced apartments, pubs, student accommodation and more, to manage bookings and operations both efficiently and profitably. Innovative technology developments include integration with many leading third party applications, tokenisation for PCI compliance and more functionality to improve customer service and capture more revenue.For more information on Guestline please visit Guestline.com and to arrange a demonstration of Online Ticket Sales please visit Guestline.com/contact.
Guestline 17 October 2017
This is according to research published today by leading global hospitality software provider, Guestline, ahead of this week's Independent Hotel Show taking place at London's Olympia. Nearly two thirds (60 per cent) of those surveyed confirmed that they think 2018 will be a better year than 2017.Almost a quarter of those researched (24 per cent) advised that the year to-date has exceeded expectations, whilst nearly half (45 per cent) felt that 2017 has performed in line with their expectations. Likewise looking ahead to the remainder of the year there is a strong excitement and commitment to developing key areas of hotel operations. This includes refurbishment for over a quarter (27 per cent) and technology both for bookings and property management software (PMS) (20 per cent) and guest technology (13 per cent).Growing direct guests is a key part of hotelier's plans for 2018 with nearly half of those researched (47 per cent) identifying it as one of their key challenges for the next 12 months. This is followed by planning for challenges around Brexit and technology (13 per cent each). A focus on staff and attracting talent will also be key for one in ten owners and operators.Investment looks set to be a key trend as in light of this optimistic view many areas can expect to see a commitment to spend and improve. Bedrooms have been identified as a key area for investment by nearly half of respondents (47 per cent), followed by design and decor (20 per cent) and technology (17 per cent). Over a third (37 per cent) also stated they expected to invest more in technology in 2018 compared to this year, with over three quarters (77 per cent) confirming that having a PMS that is easy to integrate to other software services was essential.Commenting on the findings, Emma Johnstone, VP business development, Guestline said:"It is exciting for the hospitality sector to see that hoteliers are optimistic about the next 12 months and that the market mood is buoyant. Certainly it has been an interesting year but the fact that hotel owners and operators are making a firm commitment to investment across all areas of operation, including technology and staff as well as property refurbishments indicates that not only is the sector confident there is also strong potential for growth. The sector continues to evolve apace and we look forward to supporting our existing and potential new clients in navigating their way through this changing landscape so they are equipped with the technology and insight they need to realise this growth."Guestline this year celebrates its 25th year of offering accommodation providers revenue-generating solutions, and its technology suite is now relied on by companies in 20 countries across five continents. The company will be showcasing the potential of its market-leading software to the hospitality industry at the Independent Hotel Show (Olympia London, 17-18 October, stand number 63).For more information on Guestline please visit Guestline.com.Research conducted amongst Guestline's independent hotel client database.-ends-About Guestline:Established in the UK, Guestline provides innovative property management, channel distribution and digital marketing solutions to the hospitality industryFounded on cloud-based technology, Guestline's revenue generating solutions enable hotel groups, independents, serviced apartments and pub companies to achieve maximum occupancy at the most profitable rateFully integrated into the Guestline distribution and central reservation platforms, the property management software is currently growing revenues in hospitality businesses in 20 countries across five continentsThe range of products include Rezlynx PMS, online booking, CRS, channel distribution software, PCI compliance, EPoS and digital marketing solutionsGuestline has been acknowledged by the London Stock Exchange Group as a Company to Inspire BritainMedia information and images: Emma Wayman or Rachel Gaston at Siren Communications on firstname.lastname@example.org or call +44(0) 20 7759 1150Guestline marketing team on email@example.com or call +44(0) 1743 282 300
Guestline 19 September 2017
The company has been working with Best Western Hotels for over a decade and now delivers its PMS to over half of all properties in the UK. Hotels adopting Guestline's Rezlynx PMS and the bespoke Best Western Two-Way PMS interface have reported significant growth in revenues and occupancy rates.Guestline's multi award-winning software for hospitality businesses is cloud-based. The Rezlynx software enables Best Western hoteliers to manage rates, availability, bookings and operations to be not only more efficient, but also more profitable. Following successful results for a number of properties in the UK reporting five figure savings, a growing number of Best Western hoteliers have now selected Guestline.Emma Johnstone, vice president of business development, Guestline, said:"We have a long standing relationship with Best Western and the team remains committed to providing powerful PMS solutions that are effective in supporting their membership's operations and profitability. The growth in our Best Western Hotels' client base is testament to the hard work of our teams and the collaborative relationship they have with Best Western and its members. We look forward to continuing to support further success for Best Western properties in the future."Amy Smith, general manager at Best Western Bell at Driffield adds:"Changing a PMS can be a daunting task and we were apprehensive ahead of starting the process. However, we have been extremely impressed with the expertise and professionalism of the team and with the benefit of hindsight we wish we had decided to make the change earlier. The Guestline Rezlynx solution was not only simple and straightforward to implement but has also paid rich dividends in supporting our growth in revenues and driving efficiencies. I would urge my industry colleagues, whether those operating as individuals or as a group, to follow suit."The team at Guestline will be exhibiting at the Best Western Sales and Marketing Revenue Conference on 21 and 22 September and available to speak to those keen to learn more about the range of solutions available.For more information on Guestline please visit Guestline.com-ends-
Guestline 24 August 2017
Metcalfe will be responsible for ensuring the business accelerates its programme of innovation as one of the industry's premier technology driving forces, and will lead all product development, infrastructure, technical support and IT functions.Andrew McGregor, CEO, Guestline, explains:"Our business has grown tremendously over recent months and we are committed to investing in our team. Andrew brings with him a wealth of experience and insight as we look to build our position as a leading innovative hospitality technology business in the market. His impressive leadership skills and forward thinking vision mean that our largest ever development programme is in good hands. This is a positive step forward in our ambitions for future growth."Under Metcalfe's tenure, Guestline is introducing the new Guestline Labs initiative. Designed to offer a more technical focus for clients, Guestline Labs will encompass a centre of excellence for the product management team, developers, corporate IT and data centre operations. The new approach is part of developments at Guestline to gear up for further international expansion and an extensive investment programme for Guestline's products and services.Guestline has recently been recognised as one of 1,000 Companies to Inspire Britain by the London Stock Exchange Group and has seen a huge influx of new hotel group, serviced apartment and independent hotels, along with an extensive selection of new technology partnerships. Metcalfe's team of developers, project managers and technical specialists will work to support the company's rapidly growing number of clients and partners across the hospitality sector.Andrew Metcalfe, chief technology officer, Guestline, adds:"Guestline is a fantastic example of a company with huge potential to help its customers in so many ways. The hospitality industry is waking up to the ecosystem effect, using open APIs and integrations with 3rd party systems, and Guestline is ahead of the curve as this has been encouraged for years with the company's software offering. I see this moment of investment in people, tools and approaches as the chance to formalise our approach to this and many other areas of Guestline's capabilities. I aim for Guestline to be seen as a platform to enable innovation in hospitality software for all and will celebrate each success in that direction."Previously, Metcalfe headed up London based engineering at OpenTable, working for the company for over six years in roles including head of search engineering, and head of international engineering. He joins Guestline from Ve Interactive, an e-commerce technology company, where he held the roles of development director and most recently chief technology officer, overseeing teams in the UK, Spain, Romania and France.Guestline's multi award-winning software for hospitality businesses is cloud-based. The software enables hospitality business owners and managers in sectors such as hotels, serviced apartments, pubs, student accommodation and more, to manage bookings and operations both efficiently and profitably. Innovative technology developments include integration with many leading 3rd party applications, tokenisation for PCI compliance and additional functionality to improve customer service and capture more revenue.For more information on Guestline please visit Guestline.com
Guestline 23 August 2017
In selecting Rezlynx - Guestline's next generation cloud-hosted property management system - for the management of their rates, availability and bookings, more and more Scottish hotels are increasing their inventory exposure online, growing their business and enjoying significant efficiencies.David Hunter, general manager Scotland, Guestline, said:"One of the key deciding factors for our new hotel clients, when choosing to upgrade to Guestline, is the fact that our intuitive technology can be tailored to suit each hotel's individual requirements. Regardless of their size or location, this makes us best placed to help each client achieve maximum occupancy at the most profitable rate.Emma Johnstone, VP business development, Guestline added:"With international tourism spend in Scotland up 13 per cent year on year in the first quarter this year according to Visit Scotland, it's clear that there continues to be great opportunities for properties across the country to capitalise on increasing demand. By switching to Guestline we're confident that we can help ensure businesses are in the strongest position to continue to grow their revenues."Guestline's current roster of clients in Scotland now also includes Dakota Edinburgh, Dakota EuroCentral, Dakota Glasgow, Best Western Plus Bruntsfield Hotel, Best Western Plus Keavil House Hotel, The Bay Hotel Pettycur Bay, Skene House Rosemount, Skene House Whitehall, Skene House Holburn and Royal College of Surgeons 10 Hill Place.Now in its 25th year, Guestline has supported the growth of Scottish hospitality businesses since the formative years of the company and has a track record in delivering a series of firsts to the hospitality technology sector. The further increases in growth are supported by new investment from Guestline to grow its teams and technology across product development and technical operations.For more information on Guestline please visit Guestline.com, and for demonstrations in Scotland please email firstname.lastname@example.org.
Guestline 28 July 2017
Experienced hospitality professional Clio O'Gara joins the property management, channel distribution and digital marketing business as country manager for Ireland, and is responsible for driving growth.The expansion comes as the business celebrates a raft of new developments and announcements including being recognised by the London Stock Exchange Group as one of 1,000 Companies to Inspire Britain, a comprehensive upgrade to the popular property management system, Rezlynx, and the addition of multiple clients across the hospitality sector.James Cannon, head of international development, Guestline, explains:"Guestline's software is being adopted in more and more hospitality based businesses throughout Ireland. We are excited to see our business expand and grow in one of the world's best destinations for hospitality. We have extensive expansion plans and will be adding to our Ireland-based team, as we look forward to cementing our position as the Irish hospitality industry's software partner of choice."Guestline's multi award-winning software for hospitality businesses is cloud-based. The software enables hospitality business owners and managers in sectors such as hotels, serviced apartments, pubs, student accommodation and more, to manage bookings and operations both efficiently and profitably. Innovative technology developments include integration with many leading 3rd party applications, tokenisation for PCI compliance and more functionality to improve customer service and capture more revenue.Clio O'Gara, country manager, Ireland, Guestline, adds:"I'm thrilled to be part of the trailblazing Guestline team and to be charged with supporting Irish businesses in achieving greater revenue and profitability. This is an exciting time for Guestline and Ireland's incredible hospitality industry. There are so many opportunities to harness."O'Gara's international career in the hotel sector includes roles at Hilton International in Paris and Brussels and Accor Hotels in both Paris and the Channel Islands. Since returning to Ireland she led the Bewley's Hotel Group with responsibility for over 21,000 bedrooms before most recently working as chief marketing officer for almost five years at the Gleneagle Hotel Group.Guestline's current roster of clients in Ireland includes the Green Isle Hotel, Randles Hotel, Dromhall Hotel and The Pier Hotel Limerick . As part of its expansion into Ireland, Guestline's technology platforms also allow for multiple add-ons to work to the benefit of Irish hoteliers alongside the extensive range of hospitality software.For more information on Guestline please visit Guestline.com, and for demonstrations in Ireland please email Clio O'Gara on email@example.com.
Guestline 14 July 2017
Guestline and Digital Alchemy, a leading provider of CRM solutions in the hospitality marketplace, are pleased to announce a partnership agreement.Digital Alchemy's team of hospitality veterans create industry-leading CRM solutions for hotels, spas, and resorts. Their passion for the hospitality industry has driven them to develop digital marketing solutions that drive revenue and empower property management teams to raise the bar for guests like never before.Digital Alchemy has a proven solution that, when paired with Guestline solutions, will allow properties to drill down into customer data and ensure every opportunity to drive revenue is optimised. They offer pre- and post-stay targeted email communications, including Confirmation Emails, Pre-Stay Reminder Emails, PostStay surveys, targeted email offers and more. Digital Alchemy's professionals are dedicated to increasing guest engagement while turning your guests into customers for life."Phase 2 of Guestline's growth is well under way with focus being put into our 3rd party integrations and partners. We are passionate about collaborating with a huge selection of hospitality focussed, industry-leading services to ensure every aspect of managing a property is met. Digital Alchemy are leaders in the field of guest management, relationship management and using social engagement to increase revenue, which we recognised as a fantastic addition to the Guestline product suite. We are looking forward to working closely with the team at Digital Alchemy to empower our users with the latest technology available." Andrew Williams, Development Director at GuestlineNigel Allport, Vice President, Business Development at Digital Alchemy added, "We are very pleased to be partnered with Guestline to offer our mutual clients hospitality-specific Customer Relationship Management (CRM) and email marketing solutions. This will enable properties to increase sales, reduce no-shows and drive additional revenue.Digital Alchemy's aim is to help personalise the guest experience while simultaneously assisting the hotels' overall marketing and revenue generation objectives.We recognised Guestline as a leader within the hospitality sector. Our partnership will give Guestline clients access to world-class guest communication and digital marketing services which will bring a new dimension to driving revenue and empowering hotels to raise guest loyalty and repeat visitors"To arrange a demonstration of the suite of hospitality software solutions available from Guestline and details on Digital Alchemy, please contact us via firstname.lastname@example.org.
Guestline 11 July 2017
Flexi-lets are the latest serviced apartment provider to select Guestline's award winning, fully integrated hospitality software solutions in order to drive online bookings and provide access to comprehensive availability and rate management tools.Flexi-lets required a system that is continually developed to remain at the forefront of technology, without costly upgrades and equipment purchase costs; in short a property management system that is suitable for the unique and complex nature of the serviced apartment industry and the functionality to deliver a multi-site PMS."We have been following Guestline's progress for a number of years now and we were keen to adhere to a cloud based delivery model, which Guestline offer. This made our decision a lot more straightforward and, combined with Guestline's WebSuite, re writing our front end and developing this all under one supplier, it made commercial sense. Guestline have clearly developed their solutions and procedures and we are delighted to be using their software for our day-to-day operations." Paul Caudell, Chairman - Flexi-letsSpecialised in providing cost effective serviced accommodation for large multinational companies as well as small to medium businesses, Flexi-lets can cater to all needs. Prime locations make Flexi-lets a popular choice with free high speed WIFI and creature comforts for guests such as Egyptian cotton linen and kitchen starter packs.Nathan Ridgwell, strategic sales consultant at Guestline added, "Our work with Flexi-lets is a fantastic example of managing multiple serviced apartment sites from one central system. Rezlynx allows Flexi-lets to centralise operations like channel distribution, rate management and reservations to reduce costs and drive efficiencies."Paul concluded, "I would definitely recommend Guestline and I'd like to thank all of the team for their commitment to our project - with particular thanks to our head trainer Karen Fisher, without who's patience, knowledge and work in to the early hours on more than one occasion, we would not have achieved our go live."To arrange a demonstration of the suite of hospitality software solutions available from Guestline, please visit www.guestline.com or contact us via email@example.com
Guestline tap into the Student Accommodation sector to generate additional revenue for owners and operators.
Guestline 23 May 2017
Guestline recently showcased their property management system, Rezlynx at ASRA, a conference specifically catering for professionals within the student accommodation sector. Seeing a gap in the market, Guestline, with over 25 years' experience in property management solutions, are well placed to deliver Rezlynx as a preferred choice for the Student Accommodation sector.Guestline can provide owners and operators with access to extra revenue streams from the implementation of the Rezlynx PMS, enabling them to optimise room usage and room rate levels during non-term periods. Connection to leading online travel agents is also available from Guestline, which will provide distribution of rooms to a wider accommodation marketplace.Guestline customers benefit from system security and accommodation processing peace of mind with Level 1 PCI compliance for hosting and payment processing. This means customers benefit from an all in one, end to end solution from one supplier, widely experienced in delivering cloud hosted hospitality software.With the use of Guestline's integrated and open solutions, student accommodation operators therefore don't have to 'make do' with workaround / sub optimal implementations for their booking systems and processes. The solutions offered are fully integrated and automated and allow for simple integration with other operational / payment systems that operators may have currently in use. In addition, they are also accessible from any place, on any device, at any time.The Guestline suite of solutions can also help student accommodation providers expand their conference and banqueting business to provide a fully functional commercial solution for your entire accommodation provision and associated services.Alex Wigmore, Regional Strategic Sales consultant at Guestline explains "With Guestline's Rezlynx PMS, Student Accommodation providers can reap in the benefits of distributing room inventory across Online Travel Agents traditionally used by hotels. Connecting to leading players such as Booking.com and Expedia can supply operators with a stream of reservations to fill room stock that would ordinarily stand empty during non-term time. Guestline's solutions are giving Student Accommodation providers a quick, easy and scalable suite of accommodation software solutions to generate additional revenue"To arrange a demonstration of Guestline's Student Accommodation solutions click here.
B2 Hotel group select Guestline's suite of hospitality software solutions for implementation across portfolio of 30+ hotels in Thailand
Guestline 5 May 2017
Guestline, market leaders in innovative cloud hosted property management solutions and services for the hospitality sector, are pleased to announce B2 Hotels in Thailand as the latest group to opt for the company's next generation software.With 33 properties across Thailand and 20 more in the pipeline, including B2 Riverside Premier Hotel in Chiang Mai, B2 Monethong in Laos, B2 Pai Premier Resort in MaeHongSon, B2 Phuket Boutique & Budget hotel in Phuket, B2 Bangna Premier Hotel in Bangkok and B2 South Pattaya Premier Hotel, B2 Jomtien Boutique and Budget both are in Pattaya, B2 Hotels are an impressive addition to the hotels already utilising Guestline solutions in Thailand.Mr Niran Chawla, CEO at B2 Hotels, recently visited Guestline's UK based head office to participate in the signing ceremony with Guestline CEO, Andrew McGregor, Head of Commercial Development James Cannon and Sales and Marketing Director, Rupert Gutteridge.B2 Hotels have chosen Guestline's award winning property management system Rezlynx, Guestline distribution and a number of industry integrations to power the day-to-day management of each property.Explaining the decision to implement Guestline solutions across the portfolio, Mr Niran Chawla commented, "Guestline are the right fit for our business needs as we expand our portfolio of properties throughout Asia Pacific. Cloud hosted solutions will enable us to manage our accommodation offering from one system, in real time, from any place and on any device. Management will be able to access reports on each property easily and the integrations offered by Guestline will allow us to operate more efficiently. We recognised Guestline as an industry leader in technology for the hospitality marketplace and are therefore very happy to be working alongside the team."Andrew McGregor - CEO at Guestline said, "B2 Boutique and Budget Hotels has become a well-known and successful boutique and budget hotel chain in Thailand and neighbouring countries, and is continuously expanding and welcoming new properties into the group. We are extremely pleased to have been selected to support B2 Hotels with their technology needs and look forward to increasing our presence across Thailand."To arrange a demonstration of Guestline solutions in the Asia Pacific region, please contact the team here.
Upsurge in independent hotels selecting Guestline as supplier of choice for cloud hosted hospitality solutions in Q1 2017
Guestline 21 April 2017
Amongst other wins for the company, over 50 independently owned and operated hotels have opted for Guestline's cloud hosted suite of products over the last 3 months. These are all designed to streamline operations, increase efficiencies and have been developed to optimise revenue generation for properties selecting Guestline.These have ranged from 15 to 150 bedroomed properties, with Rezlynx proving to be a scalable solution that meets the needs of many of today's hoteliers. With swift reservations inputting, full integration with a wide range of hospitality-focussed third party applications and with dedicated account managers, Guestline is a comprehensive solution for many properties of all sizes.One of the recent additions to the Rezlynx portfolio includes The Corner House Hotel in Surrey. John Davis, Hotel Manager at The Corner House Hotel explains, "We are a unique operation, small and bespoke, so having a training schedule didn't work for us, but this didn't faze the Guestline team at all. They were flexible and fitted in with our needs, grabbing an hour or two with various staff when we could get them in, sometimes at a moment's notice. The training team at Guestline are extremely friendly and understand the needs and challenges we faced."Another property to embrace Guestline's solutions is Matfen Hall Hotel, Golf and Spa winner of Large Hotel of the Year 2015 at the Visit England Awards. Matfen Hall Hotel opted for Guestline's cloud hosted property management system, Rezlynx,alongside the extensive distribution and PCI solutions.Sarah Barber - Sales & Marketing Director at Matfen Hall Hotel said "The training team at Guestline delivered exceptional service to us during the switchover. Preparation ensured the process was seamless and a great success. Rezlynx gives us the flexibility to manage the property off-site, allows access to detailed reporting and gives the reassurance of intuitive, next generation technology.Rupert Gutteridge, Sales and Marketing Director at Guestline said" We are continuously developing our software offering and keep our clients up to date with the latest innovations whilst supplying complimentary updates on a regular basis. Our commitment to clients and extensive experience within the hospitality market place makes Guestline a trusted provider of revenue generating solutions as we continue to deliver cutting edge technology to independent hotels."To arrange a demonstration of Guestline's solutions which include property management. distribution, digital marketing and EPoS contact a member of the team here.
Guestline 19 April 2017
Founded in 2004 and with over 12,000 clients, RateGain supplements Guestline's distribution offering, giving hotel customers a quick and easy way to update rates and availability to a wide range of global travel sites.James Cannon - head of commercial development at Guestline explains, "Adding RateGain to our portfolio of third party integrations allows our users the flexibility and control of connecting to additional online travel agents at the click of a button. RateGain have a proven track record in supplying properties with revenue enhancing technology and we are very pleased to incorporate this into our set of solutions."Guestline users will also benefit from access to RateGain's suite of tools including Rate Shopper, Revenue Optimizer & Channel Manager, which can all be seamlessly integrated into their Rezlynx property management system. Comprehensive reporting for each channel complements Guestline distribution and enables advanced revenue management.Mr.Bhanu Chopra, CEO at RateGain said, "We are really excited to partner with Guestline and look forward to offering a comprehensive suite of solutions to hotels for their revenue management needs, alongside Guestline's advanced PMS system. We are confident that with Guestline's experience & expansion, both companies will help each other grow exponentially"For more information on RateGain and Guestline's partnership, or to register your interest in channel availability please contact a member of the team here or email firstname.lastname@example.org
Guestline 12 April 2017
The GuestRevu tool enables hoteliers to generate a higher number of quality reviews, which can boost a property's review score on TripAdvisor. With the interface, hotel guests automatically receive a customised email after checking out, encouraging them to send feedback to the hotel as well as posting a review directly to TripAdvisor.The hotel will also receive valuable feedback to help them make the necessary operational improvements and provide the best possible guest experience.With the average response rate from GuestRevu emails being 24%, the interface is already delivering impressive results amongst Guestline customers.The Coaching Inn Group saw a 300% increase in the number of reviews collected in just 3 months of using the GuestRevu solution."While the explosive growth of online reviews continues to transform the market, hoteliers need technologies to help them stay competitive. GuestRevu's interface with Guestline provides just the tool needed to leverage this - an automated solution to help hoteliers leverage their guest reviews (both direct and online) and recapture commissions lost to online travel agents." Kevin Charity, CEO Coaching Inn Group."We are delighted to have the opportunity to work with Guestline. Our partnership will give Guestline clients access to world-class guest feedback technology, which will assist them in making more informed operational decisions and help them to effectively manage their online reputations." Francine Heywood, Director of Sales and Marketing GuestRevuRupert Gutteridge, Sales and Marketing Director at Guestline concludes " We are committed to offering our customers a wide range of tools, services and interfaces that can assist with the successful day to day management of hotels, hostels, management companies, pubs, serviced apartments and student accommodation. GuestRevu has delivered proven results across a range of our users and we are therefore very happy to collaborate with them and help provide these services to customers.."For more information on this interface with Guestrevu please click here or email email@example.com
Guestline 6 April 2017
Best Western hotels are reaping the benefits of Guestline's Rezlynx cloud hosted property management system, which incorporates the essential functionality of a seamless two-way link to the Best Western CRS.A flurry of Best Western properties have joined the rapidly growing portfolio of Guestline customers in the last few months. The latest member hotels to select Guestline's cloud hosted, functionality-rich PMS include The Best Western Guidepost Hotel in Bradford, The Best Western Lovat Hotel in Perth, The Best Western Philipburn Hotel in Selkirk and The Best Western Ryokan in Newcastle.The PMS Interface is easy to deploy, has been installed at many Best Western GB member hotels already and works seamlessly with Guestline's distribution product to deliver the important two-way connectivity to the Best Western CRS.Individual and group member hotels are able to manage their rates, availability and restrictions directly from the PMS. After just 3 weeks of installing Guestline solutions The BEST WESTERN PLUS Swan Hotel, a 48 bedroomed property with suites and self-catering apartments located in Wells, achieved a 20% uplift in room sales and an increase of 8% in occupancy thanks to increased exposure across multiple channels and closer rate management. Last room availability enabled by Guestline across all channels also helped boost direct bookings.Mark Tobin, General Manager at The BEST WESTERN PLUS Swan Hotel said, "Changing a system is always unsettling and it's an unnerving time for all concerned. The Guestline systems weren't the cheapest on the market, but the value for money was phenomenal - you certainly get what you pay for...and more!"Joanne Preece, Business Change Manager at Best Western GB commented, "The successful on-going collaboration with this vendor ensures that Guestline remains the most popular PMS choice amongst our members. Members are delighted, not only with the PMS and Interface, but the exceptional level of service they receive from Guestline from installation to support."To arrange a meeting to discuss how Guestline's software and services can increase revenue, occupancy and operational efficiencies contact a member of the team here or email firstname.lastname@example.org
Guestline 29 March 2017
HotelREZ, one of the largest and fastest growing hotel representation companies in the world, has been appointed as a GDS and distribution partner to Guestline, a leading provider of cloud-hosted property management (PMS), distribution and digital marketing technologies for the hospitality industry.The two UK-based companies have already put in place a certified 2-way XML connection, which ensures hotel customers benefit from seamless connectivity between both providers. With this new partnership, Guestline customers are able to distribute real-time rates and inventory to the Global Distribution Systems (GDS), primarily used by travel agents, as well as to millions of other bookers using websites powered by the GDS worldwide. In addition to this, HotelREZ customers can benefit from Guestline's online merchandising platform, WebSuite, and channel management services.Guestline customers can also benefit from access to HotelREZ'S own network of preferred travel agencies and consortia partnerships, as well as its global demand programme, which includes corporate and MICE RFP generation."Recognising that the GDS is of great importance to hotels' bottom line, we decided to broaden our distribution offering by partnering with HotelREZ, who are recognised as a global leader in the hotel representation sector. Our certified 2-way connectivity has already proved beneficial to a significant portfolio of mutual clients, providing them with optimal revenue and yield capabilities. Coupling Guestline's Rezlynx PMS with HotelREZ's unique distribution capabilities adds significant value for customers." Rupert Gutteridge, Sales and Marketing Director at Guestline."Guestline offers a best in breed property management system, and exceptional service to its customers, so we are delighted to have been selected as a GDS representation partner. HotelREZ is continually focused on leading the market in providing a range of flexible entrepreneurial distribution, sales and marketing tools, aimed at independent hotels worldwide on an individual hotel or Private Label basis. We believe a combination of Guestline technology and our distribution platforms offers the very best solution for hotels looking for revenue growth." Mark Lewis, founder and CEO of HotelREZ.Guestline and HotelREZ working in partnership will provide hotels with significant business distribution capabilities and ensure the latest technologies are available to Guestline customers. Contact us here for further information.For more information on the suite of products and services available from Guestline, please visit www.guestline.com
International Hotel Management Group (IHMG) to implement Guestline's cloud hosted and mobile hospitality solutions across their hotel brands
Guestline 29 March 2017
The IHMG team selected Guestline as their preferred provider of centralised and integrated hospitality solutions to enable the efficient and effective management of each of the 11 properties from any device at any time from any location. It was essential for IHMG to upgrade from their previous disjointed, non-integrated system that also required manual loading of rates and availability across the group. With built-in rate management, this will no longer be an issue and will free time and resources for alternative duties.Guestline were selected to provide a scalable solution that will support the IHMG team with their extensive expansion plans across Europe. IHMG will benefit from an ongoing programme of product development and upgrades across the suite of products, enabling them to stay up to date with latest enhancements and to utilise the latest technology available to them.Inge van Laar, Manager Business Process & Information Technology at International Hotel Management Group said, "The customers' experience is of upmost importance to us. We are keen to increase automated processes wherever possible to allow the front of house teams to spend more time enhancing the guests' stay at the hotel and to minimise the customers' effort to book online - thus creating a seamless and enjoyable customer journey.We use Rezlynx mobile across a range of tablets to allow quick, easy & mobile check in and out of the hotels. The installation and training we received was second to none, the disruption to our business was non-existent and most of our data was seamlessly transferred from the old property management system to Guestline. We were concerned about losing the invaluable customer history data we have collected on our guests but, again, this was seamlessly transferred into Rezlynx with limited disruption experienced."The need for a hospitality solutions provider capable of supporting the requirements of a growing hotel group with improved reporting, smarter property management and mobile technology to develop their business and focus on lucrative revenue streams was very important to IHMG. The company can now benefit from flexible, easy to use technology, with clear overviews and comprehensive reports across the estate, accessible at any time from any place.Matt Willacy, VP of Strategic Business at Guestline added, "IHMG has embraced Guestline's superior solutions and has selected Guestline technology to power their operational efficiencies and enhance their effectiveness. IHMG is a very welcomed addition to Guestline's rapidly increasing customer base and we are looking forward to supporting the IHMG team during this exciting time of growth and expansion."To arrange a demonstration of the suite of hospitality software solutions available from Guestline, please visit www.guestline.com or contact us via email@example.com