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IDS Next Experiences Another Record-Shattering Month of Sales to End their Fiscal Year

IDS Softwares 24 April 2019
IDS Next, the leading global provider of next-generation technology solutions for the hotel industry in emerging markets, today released their fiscal year-end sales results and celebrate a record-breaking 60 new deals signed in March 2019.Today's emerging markets are experiencing dramatic growth and IDS Next is supporting this growth when it comes to hotel technology adoption. They are the hotel industry's first choice in technology solutions for Asia, Africa and the Middle East. IDS Next provides unrivalled and cutting-edge hospitality technology solutions and has done so for decades. Their solutions optimize operational costs, increase revenues, and surpass guest engagement goals for hotels in all market segments, from enterprise to single property. Their line of innovative solutions includes highly integrated hotel management software, restaurant management software, central reservations, hotel channel management, and mobile apps."We ended 2019 with a bang and I expect the new fiscal year to follow on this momentum and deliver even greater growth," explains Binu Mathews, CEO of IDS Next. "With travel to Asia, Africa and the Middle East booming, hoteliers that take advantage of the revenue growth potential in emerging markets are the ones that will come out on top in the future. To do so, having country-specific operations and long-term technology players who demonstrate investments in local resources and with 24/7 support leads to success for our hotel clients."In March 2019, IDS Next successfully closed the following deals:-31 new deals signed in India including Nahargarh Rantahmbore and Royal Mumbai Yatch club-Along with six FX 1 deals in India at 3102BCE, Hoysala Village, Lake Palace Alleppey, and Southern Plaza-3 deals in Sri Lanka with Gala Villa Boutique, Arie Lagoon, and Hotel Girithale-1 deal in the Philippines at The Farm at San Benito-1 deal in Nepal at Hotel Chitwan Pvt. Ltd-2 deals in the United Arab Emirates including the Green House Hotel-12 deals in Saudi Arabia including Namma Mawaddah-1 deal in Qatar at The Royal Riviera Hotel-3 deals in Rwanda including the New Cadillac Night Club-1 deal in Ghana at Rock CityAnd many more...IDS Next software and technology solutions are trusted by over 4900+ hotels in 40 countries across South Asia, South-East Asia, Africa, Middle East, Sri Lanka, the Maldives and Oceania. Consistently at the forefront of innovation, IDS Next is determined to empower the hotel industry in emerging markets to exceed their operational and guest engagement goals.To learn more, please visit

IDS Next Dominates Emerging Hotel Markets and Closes Another Record-Breaking Month

IDS Softwares 13 March 2019
IDS Next, a leading global provider of next-generation technology solutions for the hotel industry, today released their list of new clients in the coveted emerging markets of Asia, Africa, and the Middle East, signing a total of 36 new deals in February 2019.With the explosion of travel into emerging markets, IDS Next has been positioned as the hotel industry's first choice in technology solutions for Asia, Africa, and the Middle East. For decades, IDS Next has demonstrated unrivalled domain expertise as a provider of leading-edge solutions that optimize operational costs, increase revenues, and surpass guest engagement goals for hotels in all market segments, whether enterprise or single property. Their line of innovative solutions include highly integrated hotel management software, restaurant management software, central reservations, hotel channel management, and mobile apps."The future of growth in emerging markets is tremendous," explains Binu Mathews, CEO of IDS Next. "New generations of travelers are seeking out authentic, exotic experiences and leaving behind the once trendy, "Euro Trip" destinations. They are exploring Egypt, Sri Lanka, and Morocco. With news of at least 20 new hotels in the pipeline for South Africa, companies with global targeting need to take advantage of the dramatic opportunities for revenue growth in hospitality in the emerging markets of Africa, India, the Middle East and APAC. Those that deliver innovative solutions combined with client-centered, 24/7 support service in local languages, and a deep understanding of how to foster the sales relationship with different cultures will be the ones to watch."In February 2019, IDS Next successfully closed deals in the following countries:22 deals signed in India including Mayfair Raipur, Ocean Pearl Mangalore, Godrej Tree Club Mumbai & Basilica, Panchagani6 deals signed in Sri Lanka including Arangala Forest Lodge and Galawilla Boutique Hotel & Spa1 deal signed in Nepal at Hotel Sabrina1 deal signed in Rwanda with La Palme Hotel2 deals signed in Ethiopia with Infini Coffee Bar and Dallol Resort Hotel & Spa1 deal signed in Kenya at Maiyan Resort, Nanyuki2 deals signed in the UAE including Spark Residence Hotel ApartmentsIDS Next software and technology solutions are trusted by over 4800+ hotels in 40 countries across South Asia, South-East Asia, Africa, Middle East, Sri Lanka, the Maldives and Oceania. Consistently at the forefront of innovation, IDS Next's team is determined to empower the hotel industry in emerging markets to exceed their operational and guest engagement goals.To learn more, please visit

IDS Next Enters 2019 on a Wave of Sales Growth

IDS Softwares 20 February 2019
IDS Next, a leading global provider of next-generation technology solutions for the hotel industry, today released its impressive list of company sales and accomplishments across the world, having closed 39 deals in January alone.As a pioneer in emerging markets, IDS Next demonstrates unrivalled domain expertise and creates solutions that assist hotels in increasing revenues, optimizing costs, and exceeding operational and guest engagement goals. For decades, IDS Next has been at the forefront of innovation. They provide leading-edge technology to all hotel market segments, from enterprise to single property, with offerings that include highly integrated hotel management software, restaurant management software, central reservations, hotel channel management, and mobile apps."For 2019, we project another strong year with increased emerging markets growth and market share," says Binu Mathews, CEO of IDS Next. "We set aggressive goals, and our team did an amazing job executing the plan. We're honored to be trusted by a rapidly increasing number of hotels looking for an innovative property management solution that not only meets their operational needs, but also drives guest engagement and optimizes profits."In January 2019, IDS Next achieved sales in the following regions:Successfully closed 26 deals in India including the 120-room Royal Hometel & Suites Hotel (Sarovar Hotels)Signed 2 deals in Sri Lanka at Pearl 111, a luxury cruise ship and Liyya water villaSigned deals in Nepal with Himalayan Front Resort, Hotel Diyalo Private Limited and Aagantuk Resort Pvt. Ltd.Signed 5 deals in the Middle East, including a 305-room Royal SwissSigned deal in Ethiopia with Melka Plaza Hotel, Addis AbabaSigned a deal in Arusha, Tanzania with Escarpment Luxury LodgeSigned a deal in Kenya with Ciala Resort, KisumuIDS Next software and technology solutions are trusted by over 4800+ hotels in 40 countries across South Asia, South-East Asia, Africa, Middle East, Sri Lanka, the Maldives and Oceania. With decades of experience, IDS Next sees no barriers to how far they can grow to become the number one most preferred hospitality technology vendor worldwide.To learn more, please visit
Article by Binu Mathews

HITEC Dubai 2018 Highlights: FX1 launch, humanoid robots, AI, VR, and more

IDS Softwares 19 December 2018
The 2nd annual HITEC Dubai, now the world's largest hospitality technology exposition and conference brand, recently came to a close on December 6th. This year's showcase garnered a great deal of anticipation from hospitality leaders, as the Middle East is fast becoming a favorite tourist destination to MICE and shopping travelers given its investment in airports and infrastructure and interest in hosting large-scale events. Dubai is expected to have 155,000 new rooms by 2020, with a further 10,000 plus rooms that need to undergo refurbishment prior to the Expo 2020 event. With Dubai being leveraged as a hotspot for massive industry growth and evolution, HITEC Dubai was created to provide Middle East buyers with access to top hospitality solution providers across the globe. Throughout the two-day expo, participants were expected to engage in a top-notch education program and witness the exciting debut of the latest (and greatest) in hospitality technology. Not only that but for the first time in Dubai, HFTP's expanding Entrepreneur20X (E20X) competition was introduced to give startups the opportunity to present their breakthrough business concepts to the industry. This year's show recorded more than double the number of attendees along with the debut of many new prominent exhibitors. And of course, all of this comes just in time for 2018 to come to a close, providing hoteliers with the tools they need to truly empower their infrastructure for 2019. So, what did you miss at HITEC Dubai this year? We've included some of the highlights below: IDS FX1 Launch IDS was especially thrilled to have the opportunity to showcase our intelligent, cloud-based hotel platform, FX1, which offers chain and independent hotels an integrated solution that operates across front office, housekeeping, incident management, CRS and POS modules. Not only that, but it offers an open API to ensure seamless integration with various applications across a hotel's operational structure. This is the world's first 'intelligent hotel platform,' and HITEC represented the perfect opportunity to extend reach across the region and support the rapid growth which Dubai's hospitality industry is currently experience. With the platform also offering access to 24/7 support (backed by a comprehensive, 365 days/year support center), hoteliers can trust in true, anytime availability as they become familiar with the platform and the ways in which it can enhance their offering. Binu Matthews, IDS CEO, looks fondly on the HITEC launch, "We had a great launch with FX1 with a great deal of interest coming in from both chains and groups. Seeing how well our enterprise cloud and mobile solutions were received by industry leaders, we are excited to continue this momentum into 2019." GBM and IBM Introducing VR and AI Solutions Not only that, but Gulf Business Machines, known as the number one provider of IT solutions, showcased their partnership with IBM as they look to break into the hospitality realm with VR and Watson based AI solutions. GBM has built much of their success on leveraging industry-leading technologies to drive real business results for clients, so witnessing their vested interest to branch into hospitality with emerging technology is truly exciting. A New MC: Promobot Over the course of the two-day expo, regional and international case studies were featured in tandem with panel discussions and demonstrations from 70+ other solution and service providers. Amidst all the industry interest surrounding the widespread emergence and exploration of artificial technology (AI), an intelligent humanoid robot named Promobot was even given the unique opportunity to take center stage. With Promobot leading the proceedings, it's no surprise that AI-powered robots and their impact on hotels were a major discussion point throughout the conference. Throughout each demonstration, it became clear that robots represent a cost-effective, future-friendly opportunity to use sophisticated technology to enhance the guest experience across all touch-points. In fact, a report released by McKinsey & Company recently suggested that by 2030, as many as 800 million workers globally could be replaced by robots. But, don't be mistaken, according to the World Economic Forum (WEF), robots in the workplace could create double the jobs they destroy (133 million jobs created, to be exact). Hospitality CRM on Dynamic Platforms We are also witnessing the rise in Hospitality CRM hosted on Dynamic Platforms, with the help of Microsoft. These platforms are promised to provide a solid foundation that helps to address industry-wide requirements and pain points, while effectively streaming hotel operations. This will help hoteliers to automate sales, enhance marketing and customer care processes, and implement their CRM strategy on a more reliable and robust platform. With Dubai representing a global hub of innovation and technology development (especially with the implementation of large-scale conferences such as HITEC), it becomes especially important to utilize the power of disruptive technology with strong partnerships, such as GBM and IBM. With big players investing their resources into the curation of an enhanced guest experience, through means of AI, VR, intelligent PMS/CMS and more, the future of global hospitality has never looked better.

IDS Next to Exhibit at HITEC Dubai and Promote It's New, Innovative FX1 Platform

IDS Softwares 20 November 2018
IDS Next, a leading global provider of next-generation technology solutions for the hotel industry, will be showcasing the world's first "Intelligent Hotel Platform" at HITEC Dubai 2018. FX1 is the revolutionary solution designed to decrease operational costs, increase guest satisfaction and help hoteliers drive incremental revenues. Attendees and media are invited to meet with the IDS Next team at HITEC in Dubai and view live demos.As the leader in emerging markets, IDS Next has been at the forefront of innovation and now, with the introduction of FX1, the company is delivering the true next generation platform for the hotel industry. With 1000 of its 4800 hotel clients in the MEA area, IDS is confident that our latest pioneering technology will empower both current and future users to exceed their operational and guest engagement goals.FX1, a cloud, and native mobile platform focuses on optimizing the following:Front OfficeHouse KeepingIncident ManagementCRS and POS modulesAn Open API to Distribution, Financials and CRM solutions"The Guest" is and was the primary focus when developing FX1," explains Binu Mathews, CEO if IDS. "Over and above all the transactional needs of a hotel, this platform is embedded with guest experience enhancement capabilities that cover pre-stay, during the stay and post-stay engagement. Our innovative AI-powered technology also empowers hotels to increase revenue through upselling and cross-sell of services, amenities, and facilities."With the new FX1 platform IDS Next is giving hoteliers the power to know their guests better and increase return visits to the hotel directly. This is what today's hoteliers want, to be aware of the guest behavior and provide offers that meet or exceed their expectations.Hospitality Industry Technology Exposition and Conference (HITEC) is the world's largest hospitality technology exposition and conference brand. HITEC Dubai 2018, takes place December 5th and 6th and is hosted at Madinat Jumeirah Conference & Events Centre.Visit stand number #C116 to experience the future of the hospitality industry or visit to learn more.
Article by Binu Mathews

Hotel Technology Implementation and Support Challenges in Emerging Markets

IDS Softwares 8 November 2018
The ability to provide implementation and support services in the local language is a key challenge. Africa alone has a high linguistic diversity with 1500-2000 spoken languages. Of the 890 million Africans, about 17% speak an Arabic dialect, 10% speak Swahili, 5% speak a Berber dialect, and about 5% speak Hausa. If your staff will need to field customer service calls from countries of Africa, South Asia, ME or the Mediterranean, they need to find ways to counter the language barriers over the phone.Fortunately, modern technologies such as global intranets, video-conferencing etc. contribute effectively to the bridge the gap created be geographical distance. However, even these advanced communication tools often falter when it comes to language barriers.It's these differences in language and culture that have made it notoriously difficult for businesses to effectively branch into emerging markets; thus, supporting customers in local languages becomes inevitable. With all this in mind, it is crucial for:(a) Companies to ensure staff has the right skills to converse effectively(b) To make sure that they have trained locals(c) Have invested in direct offices(d) Have also invested in training and building up resourcesAnother challenge that businesses face can be found in the multiple statutory needs of doing business.For instance, within Africa & Middle East alone, we have multiple statutory requirements ranging from Revenue Authority certifications, Fiscal printer interfaces, VAT compliances, Police & Tourism interfaces and more. These requirements are also evolving and are privy to frequent enhancements. With this in mind, a deep understanding of local statutory laws and certifying authorities is necessary to deliver the right hotel technology. To develop a local knowledge base, it's important to participate in the decision-making process -- meaning hotel technology providers need to adopt strategies to stay more local and shed the "one size fits all" approach.It's also interesting to observe the way in which emerging markets span across different time zones. From Africa to SE Asia we have 10 to 12 time zones. With hospitality being a true 24/7 operation, technology providers need true 24/7 support to manage these markets and to counter challenges stemming from difficulties in reaching target customers.Ultimately, having country-specific operations, supported by locally developed capabilities and talent leads to stability in your business. To make sure emerging markets are successful, you need long-term technology players who demonstrate investments in local resources with a commitment to support globally with 24/7 availability.
Article by Binu Mathews

What You Don't Want to Miss at HITEC Dubai 2018

IDS Softwares 25 October 2018
HITEC Dubai is just around the corner and it comes as no surprise that we have another great conference ahead of us. To start with, it's taking place in Dubai, better known as one of the most vibrant and awe-inspiring cities in the world and the designated tech hub of the Middle East. With HITEC representing a now global presence in the Americas, Europe and the Middle East, hoteliers and guests alike can look forward to the discussion and celebration of hotel technology and the impact it has (and will continue to have) on our industry. HITEC Dubai will give Middle East buyers -- who currently represent over 75 billion USD in buying power -- access to the top, global solution providers in the hospitality market. Through means of a top-notch education program planned by the expert HITEC Dubai Advisory Council, as well as an exhibition debuting the latest in hospitality technology, HITEC participants will have the unique opportunity to get up close and personal with the future of hospitality.So, what should you focus on while attending HITEC Dubai? Below are a few things that will ensure you get the most value of your visit to Dubai.Dubai, The CityOf course, you're visiting Dubai for a hotel technology event -- but that doesn't mean you should pass on the opportunity to extend your stay and explore the city. Take a few days to be a tourist and explore Old Dubai with it's narrow streets and gold merchants, or the Mall of the Emirates where, if you're in the mood, you can slap on some skis and hit the slopes in an indoor ski hill. In the mood to shop? Check out the Dubai Mall with over 1,200 shops, 150 restaurants, an indoor waterfall, the giant Dubai Aquarium and an Underwater Zoo. You can also spend some time in some of the most amazing hotels on the planet including The Oberoi Dubai, Atlantis - The Palm and The Jumiera Rotana (located on a man-made island in the shape of a palm tree) and the Burj Khalifa. Oh, did I mention that the Burj Khalifa is the world's tallest tower standing at 828 metres high? The HITEC Dubai Exhibition FloorThis year you will be able to see true hotel technology innovation coming to life on the exhibit floor. From platforms that enhance guest engagement (a prevalent theme as of late), to systems that encourage environmental sustainability, HITEC has no shortage of exciting displays and demonstrations. You might even see the introduction of Augmented Reality into the guest experience, as mobile devices are physically attached to almost every traveler globally.HITEC PresentationsDo not miss the presentation titled "The Future of Hotels - Humans, Robots and Everything in Between". This is a topic that has seemingly taken over every hotel board room as of late, promising a dramatic impact on the ways in which our industry deals with advanced technology while ensuring that hotels remain true to their core beliefs. The question HITEC will strive to answer is this: How can hoteliers better deliver guest service that instills long-term loyalty, with the help of AI/VR technology and more? After all, we have all seen the images of robot from desk agents in Japan but is this something that will take hold or is it just and oddity? Time (and our expert panels) will tell.Also try to make time to see the presentation titled "Stay Connected - Better, Faster". As 5G becomes more widely introduced, what impact will it have on our guests but also on revenue streams that some hoteliers have been able to keep alive? Will it mean that all the money the industry has spent on Wi-Fi infrastructure will be pitched down the drain, or is 5G just so far off that hoteliers need to enhance their current Wi-Fi solutions to keep up with guest demands? As a hotelier looking to thrive in the mobile era, this is your chance to find the answer(s) you need.NetworkingLast but certainly not least -- do not forget the networking opportunities!There will be several events hosted by HFTP (as well as other groups) that you should make a point to attend. After all, the hospitality industry is built upon the creation and cultivation of relationships -- an understanding which holds equal importance internally within our industry. Think about it this way; what other opportunity will you have to share the room with 600+ hospitality stakeholders, 60+ solution and service providers and 30+ industry expert speakers? Take advantage and connect with likeminded leaders during one of the most exciting hospitality conferences of the year!We are incredibly lucky to be involved in such an amazing, technology-focused industry. Hospitality impacts every corner of our world from small villages in the Swiss Alps to the Mega cities like Dubai. Of course, an industry like ours is constantly evolving and often re-inventing itself, so if you want to keep up with today's pace of innovation, attending events like HITEC Dubai is undeniably essential.Attendees and media are invited to meet with the IDS Next team at HITEC in Dubai. Come and visit us at stand number #C116 to experience the future of hospitality industry.
Article by Binu Mathews

Horizontal Hotel Technology vs. Best of Breed in Emerging Markets - What is the Best Approach?

IDS Softwares 11 October 2018
Over the years, there have been technological advancements that have defined our industry. Changes regarding the operational aspects of a hotel, changes in the way hotel's market and sell their rooms and changes that now affect how hotel's build relationships with their guests. All of this, new and innovative technology is, at most times, disparate for each other. There is a need to connect all of these systems together and this can be a daunting challenge. When you're putting together the best technology solutions for your business, you often have two choices. Either you look for a provider of a platform that addresses most, if not all, technology aspects of your hotel or a "best of breed" approach that marries together many different systems.Is a horizontal hotel technology provider preferable and advantageous than having a best of breed in emerging markets, where you have an array of choices in technologies and services?Should we even debate about choosing one over the other?Yes, we need to understand that even though what works for you may not work for others. Therefore, it matters because making the right technology decision for your hotel could mean profitability or loss.Hoteliers need to be proactive and well-informed about the guest's preferences. They also look for service providers who can develop and deliver simple and uncomplicated horizontal platforms yet can integrate with various other technologies to provide meaningful solutions--and potentially revolutionize the entire hospitality industry.The emerging markets have seen high staff turnover. There are many reasons for this and one of the prime reasons is high growth and demand. While it is great to have high demand, you seldom have enough time to fully engage and train all of your staff who interface with technology and with your guests. Horizontal solutions offer the comfort that there is one vendor to go to and undergo the technological training for all your hotel needs.Hotels can focus on guest loyalty, guest retention and most of all, can focus on increasing profitability by opting for training their staff one a single platform rather than on multiple technology systems.The integration of multiple hotel technology providers is expensive and time-consuming. Hotels today want to acquire open-platform solutions that reduce the friction between new systems and older systems. They also want to acquire new emerging technologies to plug and play with newer solutions.Hoteliers are looking for software products that can seamlessly integrate with third-party systems. This way the communication can flow effortlessly between different units and the central platform.A horizontal technology vendor is preferred for smooth functioning of primary systems such as PMS, Booking solutions, CRS and Distribution. Using a single solution provider could mean more timely support resolution as they tend to be more customer centric in their approach. This also negates the finger pointing of one vendor over the other for any discrepancies that arise related to interface problems and using a single provider enables the hotelier to hold one single vendor accountable.In emerging markets, these challenges are amplified due to the location of properties, the lack of multiple vendors of horizontal solutions and the support readiness of product-based companies. All in all, looking towards the future, a horizontal platform provider of key technology elements will be a hoteliers best bet within global emerging markets.Attendees and media are invited to meet with the IDS Next team at HITEC in Dubai. Come and visit us at stand number #C116 to experience the future of hospitality industry.
Article by Binu Mathews

Emerging Markets and Hotel Technology - What does the Future Hold?

IDS Softwares 27 September 2018
Currently, there are many new hotels in the pipeline in South Africa, and with the explosion of travel into emerging markets, this trend is sure to continue. North Africa, particularly Egypt, Ethiopia & Morocco fares in the top five countries by new number of rooms this year. This rings true for the rest of Africa as well as other developing markets. More so than ever, travelers today are seeking out an authentic "bucket list" trips to exotic locations far from the typical norms such as London, Paris, New York, and Berlin. Companies able to bridgehead into these regions or already have a strong foothold will be the ones to watch when it comes to the implementation of hospitality technology. A recent PWC report focused on the hotel industry and its growth in this area. You can see from the chart that tourist areas in Africa are beginning to see dramatic room revenue growth and this upward trend is expected to continue into the year 2021. This same trend is forecasted for India, the Middle East, and APAC.There are some challenges that the industry faces, one of which is the fact that we are in the midst of what can only be termed as "technological chaos." With so many different companies delivering the promise of innovations that drive revenues and guest loyalty, one must wonder how the General Manager of a hotel or the VP of IT for a larger hotel chain can successfully vet what is most suitable to their respective needs. Is mobile the way to go or does it make more sense to stay with an on a premise-based solution? The decision becomes even harder and more complicated when dealing with newer markets. These regions offer their own complexities, whether it is the lack of IT infrastructure, or the basics of language issues or the proper way to conduct business in these markets.There are several very large players in the hospitality technology industry that have the resources to enter these emerging markets with full force, but do they really appreciate what it takes? Do they understand the impact of what they have built for other regions of the world and if it will even be applicable within an emerging market? Do they know how to foster the sales relationship in different cultures or to support the solutions once they adopted and implemented? Also, will their solutions even function in an emerging market? It will depend entirely on country, region, and location. These are all very important questions to ask when looking at emerging markets within your overall growth strategy and yes, there are many more.Companies that want to enter emerging markets will also need to be cognizant of new technologies and issues that are now impacting our industry - or will do so in the future. Some of these innovations and issues include:Smart Rooms and the associated Mobile DeviceMobile Check-in/out and Mobile KeysVoice IntegrationPersonalizationSecurityAIVRThis isn't to say that emerging markets should just be abandoned because at first glance they appear to be too hard to penetrate and support. However, they need to be well-researched from a business and personal perspective before any organization makes the leap of faith. Emerging markets are indeed the future of hospitality technology growth, but tech companies must do their homework.

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