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Starwood data breach: Lessons for the hotel industry

HotelNewsNow 15 April 2019
Marriott International President and CEO Arne Sorenson testified before a U.S. Senate subcommittee in early March, providing some insight into the data breach of the Starwood Hotels & Resorts Worldwide legacy reservation system.In his testimony before the Senate Committee on Homeland Security & Governmental Affairs Permanent Subcommittee on Investigations in March, Sorenson laid out the timeline of the discovery of the breach and how his company responded.

Hotel room of the future balances tech, simplicity, ROI

HotelNewsNow 29 November 2018
The hotel guestroom of the futureor as panelists said, the guestroom of the very near futurewill continue the trend of not allowing technology to overshadow simplicity and service.According to sources at a panel and exhibit both titled Hotel room of the future at the Independent Hotel Show, the thinking into the design of new hotel rooms ranged from considerations of rugs to rich teas, laminates to lighting.But the bottom line is critical, said Petra Clayton, owner and managing director of Custard Communications, one of the companies behind the launch. She said the main question being asked is, How (can a room) generate more revenue and more loyalty?Technology is behind this push, but not in an in-your-face way, panelists said. Guests still prioritize simplicity and service, but the new room also needs to provide something a guests home does not.

Marriott's insights on future of tech infrastructure

HotelNewsNow 1 October 2018
Richard Wagner, technical consultant of emerging technologies for Marriott International, shared a look into how his company prepares for the next wave of infrastructure needs in technology during the HTNG Insight Summit.

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