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    HITEC DUBAI

    Hospitality Industry Technology Exposition & Conference

    December 5–6, 2018
    Dubai, UAE

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    Hospitality Industry Technology Exposition & Conference

    April 10–11, 2019
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    HITEC MINNEAPOLIS

    Hospitality Industry Technology Exposition & Conference

    Minneapolis Convention Center

    June 17-20, 2019

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Intelity Helping Hotels Boost Guest Satisfaction Scores with its ICEapp and ICEbedside Tablets

Intelity 2 August 2018
Orlando, Fla. -- 2018 is shaping up to be a pretty good year. A recent article published by Lodging magazine reports that "across the board, hotels are making their guests happier than ever." Citing results from a newly released J.D. Power 2018 North America Hotel Guest Satisfaction Index study, "overall satisfaction for the industry increased eight points to 825 on a 1,000-point scale." Guestroom technology is one contributing factor to hotel-stay happiness. A significant finding in this study, Lodging reports, is that guest satisfaction can rise by as much as 47 points when a hotel provides an in-room tablet. Hotels offering a mobile app can achieve a 58-point approval increase."Intelity has always been a forward-looking company," said David Adelson, Intelity president and CEO. "Back in 2010, we were the first hospitality company to introduce a guest-service mobile app (ICEapp) and an in-room touch tablet (ICEbedside). These tools make it possible for travelers to engage with a hotel before, during and after their stays. It's gratifying to see that these mobile technologies continue to drive guest satisfaction. Both the ICEapp and ICEbedside are growing in demand daily across the globe for their ability to keep hoteliers connected to their guests, and vice versa."Our customers tell us that their guests appreciate ICEapp and ICEbedside because both provide an efficient way to interact with the hotel," Hopkins said. "As operators, they enjoy being able to offer the conveniences of technology without compromising their high-standards of service. Today, 90% of guests are using ICEbedside when provided, of whom 75% are using it to order room service. On average, customers report that checks have increased by 12% from upselling through the digital in-room dining menu presented on ICEbedside."Early Adopter Says ICE is NiceWhen Stephen Johnston, managing director and general manager of the Boston Harbor Hotel, heard about the ICEapp after its initial launch, he said he was skeptical. From increased revenue and guest satisfaction to a stronger ability to communicate with hotel guests, it sounded too good to be true. Understanding the growing importance for weaving technology into the guest experience, Johnson and his hotel's management team knew that hospitality technology was no longer a "nice to have" but rather a "must have.""When Intelity was first presented to me years ago, I was intrigued because at the time the Boston Harbor Hotel did not fully utilize technology, and we were looking for new ways to do so," Johnston said. "After installing Intelity's ICEbedside and launching the mobile ICEapp, any doubts have dissipated. The numerous benefits realized through use of the platform surpassed expectations."We listen to our guests a lot and value their feedback," he said. "We're very engaged as a Forbes Five-Star hotel. Since we added the hotel tablets to the rooms, I have received so many positive comments from our guests. Guests appreciate this new and efficient way to interact with the hotel, and we enjoy being able to offer the conveniences of technology without compromising our high standards of service."Johnston said about 80 percent to 90 percent of guests use the ICEapp and ICEbedside as the primary method of placing requests and communicating with hotel staff. Both tools offer a new interactive guest experience. In addition, in-room print costs have decreased by 90 percent.Satisfaction Spreading Across the GlobeIntelity's guest technology is also enabling the Rancho Santana in Nicaragua to more efficiently share and update information about onsite activities, amenities, events, pricing and marketing promotions. Resort guests and residence owners are receiving important notifications without stopping by the front desk."With the ICEapp and ICEbedside, we have one space we can constantly keep updated and don't constantly waste so much paper," said Stephanie Judge, the hotel's marketing and administrative specialist. "Guests really like being able to see the information and not have to come to the concierge to get it. Because our property is so large, it might be a drive for a guest to get to the concierge. Instead they can just pull up information right on the in-room tablet or their phone."Rancho Santana's staff are also benefitting from these mobile guest-satisfaction and engagement tools. Receiving guest requests directly through the Request Manager module of Intelity's back-end system has increased accuracy, as staff are no longer required to manually record requests. Members of staff also don't have to field as many questions from guests about basic information that is now entirely housed on the in-room tablets and app."Since implementing these Intelity technologies, I stayed at a 5-star luxury hotel in Orlando and was able to experience the ICEapp and ICEbedside as a guest," Judge said. "It was cool to realize that our coastal hotel is in the same league as other prestigious 5-star properties as far as being progressive with technology. It was fun to see other creative ways to use this technology to improve the guest experience and I have new ideas for how we can use it in the future."
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Intelity Celebrating a Decade of Hospitality Technology Development and Success

Intelity 12 July 2018
[Orlando--July 11, 2018]--Last month at HITEC Houston, Intelity began celebrating its 10-year anniversary, and it's a milestone deserving of considerable pomp and circumstance. Now hospitality's leading global provider of integrated mobile and in-room guest-engagement solutions, the company is reveling in an impressive list of accomplishments and numerous industry "firsts" that few technology companies can boast. Its innovative and in-demand technologies have won numerous industry awards, and the company is continuing down a path towards becoming the broadest, most deeply integrated, comprehensive hospitality platform on the market."The technology landscape has certainly changed over this past decade, and Intelity is proud to have led the way in innovation throughout those 10 years" said David Adelson, Intelity President and CEO. "When looking for new and engaging technology, hoteliers will be hard-pressed to find a solution as modular, flexible and adaptable as the Intelity Interactive Customer Experience."When we introduced ICE at HITEC in 2009, it was presented as a revolutionary in-room web concierge and back-end monitoring system that would drive guest experience, service, and personalization in the hotel and resort segments," he said. "It created a way to connect hoteliers with guests during their entire stay, and this real-time capture equated to incremental revenue opportunities and staff efficiencies. Today, Intelity serves as a single source for guest-facing solutions, including mobile and web technologies that turn travelers' personal devices into guest-service tools from anywhere in the world, and in-room innovations that not only enhance the stay experience, but drive revenues and boost satisfaction and loyalty. Being named the 2018 'Official Mobile and In-Room Technology Provider of the Forbes Travel Guide' is just one of our many accomplishments. I'm so proud of our team, and am honored to be serving such an impressive list of growing customers. We couldn't experiece this level of growth and success without you. Intelity will never be outdated, because we are always changing. In the decades to come, we will continue to be agile to meet market needs by developing even newer technologies."Since its conception, Intelity has established a global presence with implementations on six continents at more than 750 hotels. The company has deployed 15+ brand applications with more than 150,000 guests worldwide using its mobile and in-room technology daily, 4,000+ hotel employees are engaging with the Intelity guest-service platform, and it has developed more integrations with leading hospitality solutions providers than any other company.Here are a few of Intelity's noteworthy accomplishments:1st In-Room Touch Technology - In 2009, the first in-room virtual concierge was installed. ICEtouch enabled guests to request hotel services using an in-room computer.ICE claimed the 2009 Most Innovative Hospitality Technology Runner-up title by HTNG. It was the highest placing guest service technology in the Innovation of The Year category. The next year, it took home the top honor as "Most Innovative Hospitality Technology of 2010."1st Guest-Service Mobile Technology - In 2010, Intelity's ICEmobile entered the market as the first customized application that transcended conventional informational tools to include full interactivity with all key areas of operation on and off the property. It enabled iPhone users to download the ICEmobile app before stepping foot on property. With the app, guests could enjoy the same functionality provided via ICEtouch without having to remain in their rooms or find a computer.1st In-Room Touch Tablet - The same year, Intelity unveiled ICEcanvas to coincide with Apple's launch of the iPad. This tool enabled hoteliers to place in-room tablets at the bedside or at the desk to replace bulky in-room computers. Today, this product is known as ICEbedside.1st Interactive Guest Services on a TV - Also in 2010, Intelity brought ICE to the guestroom television. ICEtv transformed the television into a guest self-service system, helping hotels boost on-property revenues, lower operating costs, and increase guest satisfaction.1st Enterprise Mobile Application: Conrad Concierge - In 2012, Intelity partnered with Conrad Hotels & Resorts to develop the Conrad Concierge mobile enterprise platform. The app united all 23 of the brand's hotels globally into a single user experience. The following year, Conrad Concierge earned the coveted Hospitality Technology Visionary Award.1st Multi-Tenant Solution Via Mobile - In 2014, Intelity became the first company to make hotel guest services available on guestroom tablets and on guests' personal connected devices with ICE hosted on the MICROS Commerce Platform (MCP). With MCP, hotels can integrate with several select solutions through a single management module.1st to Offer Expanded Hotel Service Features on Apple Watch - In 2015, Intelity became the first solution provider to add operational features for hotel staff on the Apple Watch. ICE sends notifications about guest activity and requests directly to hotel management and staff on the Apple device.1st Tablet for the Full- and Limited-Service Hospitality Segments - In 2016, Intelity released a new touchscreen tablet developed through years of feedback from global clients. The tablet provided high-definition viewing of rich web and multimedia content with the 8-inch IPS 1280x800 display.In 2017, Intelity developed several new technologies for hoteliers and guests, including the Wrangler Mobile Device Manager that enables hoteliers to manage on-premises mobile devices and tablets used by guests and staff; a new Mercury Messaging Portal that enables guests to place requests with hotel staff via the messaging channel they choose, whether it be SMS text, or social media; MiKEY Mobile Check-in, Mobile Key, and Mobile Check-out that integrates with Bluetooth Low Energy locks; and, ICE: Mobile Dining, a tool that provides an out-of-room dining experience for guests using their mobile device while they stay at the hotel. This year, Intelity launched ICEvoice, an ambient technology that enables guests to speak commands for requesting services and controlling the in-room environment, including lighting, drapery and temperature.Merger to Accelerate Growth, ScaleAlso last month, Intelity announced a merger with KEYPR, making it the most mature enterprise platform available within the travel industry covering all touch points of the hotel guest and employee journey. Branded as Intelity, the combined company will be by far the broadest, most deeply integrated, comprehensive hospitality platform on the market. The expected result in revenue synergies and combined platform offering creates a massive separation from the next closest competitors in the segment. "This important and strategic merger could not have happened at a better time," Adelson said. "What a better way to enter the next decade of service than by delivering a comprehensive set of integrated, high-value solutions and services to the hotel and adjacent industries. Intelity is on the move, and we are in a better position than ever before to pave the way for mobile technology integration and guest engagement."
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Intelity and KEYPR to Merge, Accelerating Growth and Scale in the Mobile and In-Room Technology Hospitality Sector

Intelity 18 June 2018
HOUSTON -- Intelity, the leading integrated mobile and in-room technology provider for the global travel industry, and KEYPR, an enterprise provider of cloud-based guest experience and management solutions to hotels, casinos, and luxury residences, today announced at HITEC a planned merger between the two companies.The merger between Intelity and KEYPR will bring a strong product line and a talented, global workforce that will significantly strengthen the group's expertise in hotel mobile and in-room technologies. With over fifteen years of combined expertise and hundreds of thousands of guest rooms served, this consolidation is a huge step forward for hospitality technology. Together, the merged companies become the single largest, most mature enterprise platform available within the travel industry covering all touch points of the hotel guest and employee journey.Branded as Intelity, the combined company will be by far the broadest, most deeply integrated, comprehensive hospitality platform on the market. The expected result in revenue synergies and combined platform offering creates a massive separation from the next closest competitors in the segment."After recently celebrating Intelity's 10th Anniversary, this important and strategic merger will strengthen Intelity's position in the hospitality sector and accelerate our move into this and other key markets," said David Adelson, President and CEO of Intelity. "With many hotel companies at a crossroads in their mobile and in-room technology strategies, and the technology provider landscape fragmented, Intelity and KEYPR are committed to playing a key role in partnering with the hotel industry to address its challenges. The combination of KEYPR's expertise and exceptional solutions with Intelity's scale and global reach will enable us to deliver a comprehensive set of integrated high value solutions and services to the hotel and adjacent industries.""With such high fragmentation in the hospitality segment, this merger with Intelity is great news for the growth of our platform and our customers," said Robert Stevenson, CEO of KEYPR. "Over the past 4 years, we have built a massively successful business and have established KEYPR as the lead upcoming player in the industry. By merging with Intelity's incredible depth and market penetration, we will have by far the most robust platform to take that success to the next level and offer increased value to our combined customers."Some of the immediate, advanced offerings available include:The Complete Guest Mobile JourneyCheck-in, digital key, guest services, digital concierge, in-app chatAvailable through Native iOS and Android Platforms, plus Mobile WebThe Complete In-Room SolutionCustomizable tablets for limited and full-service propertiesSeamless TV casting from a guest's mobile device or in-room tabletVoice Activated Guest Rooms using Alexa and Google AssistantThe Complete Messaging Chat SolutionIn-app chat available on mobile and in-room TabletsGuest text, SMS, social available to communicate with hotel staffThe Complete Integrated SolutionOver 100 certified, secure, discreet Integrations with 3rd party vendorsAPI available for existing hotel or enterprise brand wide guest apps, for functionality including structured service requests or chatThe Complete Staff Management SystemStaff-facing operations dashboard (desktop and mobile)Superior real-time content controlsImmersive business intelligenceGuest-to-staff, staff-to-staff request fulfillmentRobust marketing and advertising functionalityBoth companies will be at HITEC Houston this week. To request a demonstration, please email sales@intelitycorp.com or demos@keypr.com. Please stop by booths #2127 or #1710 on the show floor.About Intelity Solutions, Inc.Intelity, headquartered in Orlando, Florida, is the creator of the world's first and most widely used integrated guest services platform, ICE (Interactive Customer Experience). With certified integrations to all major hotel back-end management systems (POS, PMS, Ticketing, Spa and Room Controls), Intelity's complete guest service platform is a centralized property-automation system that delivers concierge-level services, guest request tracking and fulfillment, business-intelligence analytics, marketing/messaging capabilities, and a full content management system. Since beginning operations in 2007, the Inc. 5000 company has gained a reputation as a leader in hospitality technology with installations across six continents, including most major brands and many celebrated independent properties. Intelity was recently designated as the "Official Mobile & In Room Technology Provider" for Forbes Travel Guide, as well as the "Best Mobile App in Hospitality" from Travel Weekly's Magellan Awards and the "World's Leading Hotel Brand App" from the World Travel Awards. For more information, please visit www.intelitycorp.com.About KEYPRKEYPR is a cloud-based guest experience and management platform for hotels, casinos and luxury residences. The platform delivers a personalized, friction-free guest experience, while creating new operational efficiencies and driving additional revenue opportunities for property owners and operators. Guests can access a directory of services, including dining, entertainment, third-party content and more through an in-room tablet and custom mobile app. The app also allows guests to bypass the front desk via KEYPR's digital key. Additionally, owners and managers gain valuable insight through the integrated dashboard (GEMS) and intuitive tools that provide visibility into guest needs before, during and after their stay -- all while easily monitoring operational KPIs across multiple properties. For further information, visit https://www.keypr.com.
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Intelity Cites 5 Things to Consider When Buying Mobile- and In-Room Technology

Intelity 12 June 2018
Orlando, Fla. -- Hoteliers will be flocking to Houston next week to attend HITEC, the world's largest hospitality technology show. Top of mind for many hoteliers is seeing the latest mobile and in-room technologies on display at this event, to be held June 18 to 21 at the George R. Brown Convention Center. Before shopping the tradeshow floor, Intelity - the 2018 "Official Mobile and In-Room Technology Provider of the Forbes Travel Guide" - is making available to attendees an "In-Room Solutions Checklist" and a "Mobile Solutions Checklist" that will equip them with a side-by-side, feature-set comparison to aide in their quests. To download the Checklists, click here."We anticipate there will be more mobile- and in-room solution providers at HITEC 2018 than ever before," said Intelity Chief Technology Officer Chris Grey. "Seeing at a glance who is (and is not) offering Brand Customization, Real-Time Curated Content, In-Room Dining (integrated to POS), Integrated Room Controls (lights, HVAC, drapes, TV), In-App Chat, Guest SMS & Facebook Messaging, Reservation Look-up, Loyalty Points Lookup & Status, Integrated Check-In and Mobile Key (to name just a few in-demand features) will help attendees make far better buying decisions."Intelity not only has longevity in the industry - we made our debut at HITEC 9 years ago - but we are the confident choice for hoteliers concerned with security and privacy issues and those requiring integration to existing solutions," he said. "Intelity is GDPR compliant, and no matter where in the world a hotel is located, we've established 70+ integrations to all major hotel back-end management systems (POS, PMS, Ticketing, Spa and Room Controls) that include privacy regulations. We encourage all HITEC attendees who are looking for mobile- and in-room solutions to download these two Checklists so they can see instantly why Intelity is the only choice for centralized guest-engagement solutions."5 Things to Consider When Buying Mobile and In-Room TechnologyTo help hoteliers make smarter technology buying decisions at HITEC, Intelity is presenting these five tips:Consider Guest Wants - Flexibility is key to guest satisfaction. A solution that makes guest-to-staff communication easy and convenient using a variety of mobile channels will increase their engagement and drive revenues as well as satisfaction scores. Before selecting a mobile guest-service platform, make sure that it can be accessed by any mobile device and that it supports all chat channels.Consider Staff Needs - The more flexibility guests have, the harder it is for staff to manage their expectations. Ensure that the guest-service platform your hotel selects has tools for controlling that flexibility and ensuring an efficient and streamlined operation. Technology can only enhance a hotel product and make it special or unique when flexibility can be appropriately managed.Choose the Right Hardware - Security and privacy are top of mind for hoteliers, especially with GDPR Regulations now in effect. Not every vendor takes security and privacy as seriously as they should, but it must be the focal point of every solution being developed. One of the best ways to ensure guest data security is to use highly-secure Apple products.Look for Seamless Integrations - Integration is a key differentiator when forming a vendor partnership. Regardless of what technology a hotelier is looking for, the supplier should be able to mesh it seamlessly into the hotel's current technology stack without further development.Request Marketing Support - Communicating the technology options available to guests before, during and after their stay can be challenging. Be sure to select a technology provider that offers guidance on how to market your new mobile or in-room solution. You can't throw technology at guests and expect them to know how to use it. Choose a vendor with years of industry experience and a solution that is usable and engaging."Shopping HITEC for new technology solutions can be easy - and even fun - if you have the right resources," Grey said. "We encourage anyone looking for mobile- and in-room technology solutions to download our Checklists prior to the show and see how other providers stack up next to Intelity. We will be standing by in Booth 2127 to discuss your findings and show you why Intelity has been the leading hospitality guest-service platform for a decade."For more information about Intelity's solutions for the hospitality industry, click here.
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Intelity to Showcase 10 Years of Technology Innovation at HITEC Houston

Intelity 30 May 2018
Mobile apps for service delivery, check-in/out and room keys, plus in-room solutions that engage guests via tablets, mobile devices and AI voice commands, will be on display in Booth 2127, June 19 to 21, at the George R. Brown Convention Center in HoustonNext month, Intelity - the 2018 "Official Mobile and In-Room Technology Provider of the Forbes Travel Guide" - will showcase its award-winning mobile and in-room technologies atHITEC Houston. At this premier technology event that combines top-notch education with the world's largest hospitality technology exposition, hoteliers will have the opportunity to experience Intelity's new ICEvoice solution that enables guests to use voice commands for requesting services and controlling the in-room environment, including lighting, drapery and temperature. In addition, attendees can engage with Intelity's mobile apps that bring hotel services to guests' fingertips, facilitate mobile check-in/out, and even turn travelers' smartphones into room keys. These technologies and many others will be on display in Booth #2127 at the George R. Brown Convention Center, June 19 to 21."Last year at HITEC Toronto, we unveiled the ICEvoice prototype; this year, we will proudly demonstrate how this new, ambient technology is working to improve the guest experience," said Gregg Hopkins, Intelity chief sales and marketing officer. "ICEvoice is sensitive and responsive to guests' voice commands in both guestroom and meeting-room environments. We are equally excited to be celebrating Intelity's 10 Year Anniversary at this event. Intelity made its debut at HITEC 2009, and we haven't looked back."Here are just a few of the Intelity products that HITEC attendees will experience; each were developed to meet hoteliers' operations needs and guests' demands for more personalized services:ICEvoice that uses Amazon's Alexa to function as a virtual concierge, allowing guests to make requests, adjust room controls and more all with just a few simple voice commands.CEbedside that places in-room tablets on nightstands to give guests fingertip access to hotel services while in the room.ICE Mobile Dining that provides an out-of-room dining experience for guests using their mobile device while they stay at the hotel.MIKEY Mobile Check-in/out + Mobile Key that integrates with Bluetooth Low Energy locks to turn a guest's smartphone into a room key.Wrangler Mobile Device Manager that enables hoteliers to manage on-premises mobile devices such as tablets and TVs used by guests and staff.Mercury Unified Messaging Portal that enables guests to place requests with hotel staff via the messaging channel they choose, whether it be SMS text, or social media.Show Stoppers . . .In addition to showcasing these in-demand products, Intelity hopes to announce the first brand deployment of ICEvoice systemwide, and recap some its revolutionary accomplishments of the last decade, including launching the industry's first in-room touch technology, first guest-service mobile technology, first in-room touch tablet, first interactive guest services on a TV, first enterprise mobile application: Conrad Concierge, first multi-tenant solution via mobile, first to offer expanded hotel service features on the Apple Watch, and the first tablet for the full- and limited-service hospitality segments."Intelity is bringing guest engagement to one platform," Hopkins said. "Our solutions deliver the high-tech, high-touch hotel experience that today's modern travelers are demanding. They put guests' in the driver's seat when it comes to the details of their stay, enabling guests to navigate their experience from any device they choose. This raises the convenience level several notches for guests and hoteliers alike. Our digital tools make it easy for hoteliers to manage guest services and requests that give management and staff a range of capabilities."We encourage anyone looking to enhance guests' experiences to visit Intelity in Booth #2127 at HITEC Houston," he said. "We've got modules that meet the needs of every hotel segment, brand affiliation and budget. And, in the coming weeks, we'll release a checklist of features hoteliers should be looking for when shopping for guest-engagement technologies at HITEC."For more information about Intelity's solutions for the hospitality industry, click here.
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LuMINN Hotel Minneapolis is Elevating Guest Engagement via Intelity/INNCOM Integration

Intelity 24 May 2018
Orlando, Fla. and Niantic, Conn -- Guests staying at the LuMINN Hotel Minneapolis, an Ascent Hotel Collection Member, are controlling their room environments and engaging with the property in exciting new ways. Since adding Intelity ICEbedside tablets to each guestroom - which are interfaced to the INNCOM by Honeywell Integrated Room Automation Systems (IRAS) - guests are controlling room temperature, lighting, and alarm clock directly from in-room tablets. Guests can also access the hotel"s mobile app, powered by Intelity, which provides a direct link to hotel information, services, concierge, transportation, maps, directions and more."Adding ICEbedside tablets to each room brings another element to the guest experience," said LuMINN Hotel Minneapolis Owner Harshal Patel. "Today, everyone is tech savvy and has a smartphone or tablet. Enabling guests to use an in-room iPad as an alarm clock or to request amenities or control elements of the room like temperature and lighting is an engaging way to exceed their expectations, and it"s a service that not many hotels are offering."LuMINN isn"t the biggest hotel and adding in-room tablets wasn"t in my budget, but I believed it was a necessary investment that would instantly add differentiation and boost guest satisfaction and loyalty. The Intelity ICE platform is extremely intuitive, and it came with an already-established interface to INNCOM. Partnering with Intelity just made sense."While saving energy is of the utmost importance to Patel, he said it was not the key reason he was eager to offer room-control functionality on the in-room tablet."Being able to turn off lights or raise or lower room temperature through the tablet is a perk, especially if it lowers my energy bills, but it"s not the reason I was excited about the technology integration," Patel said. "I"m more concerned with providing convenience to my guests and not requiring them to get up from our comfortable beds to turn off the lights or turn on the Do-Not-Disturb button in the hallway. Many travelers already have "connected homes." With Intelity + INNCOM, they can now be connected to their rooms in the same way. It"s fun, it"s interactive and it"s elevating the LuMINN Hotel Minneapolis experience."Solid Integration PartnershipINNCOM began working with the LuMINN Hotel Minneapolis in early 2017 when it was previously known as the Federal Plaza Hotel. Installation included the INNCOM E528 thermostat that provides energy control, humidity monitoring, and motion detection for a more efficient HVAC system. The E528 series thermostat serves as the network gateway for guestroom controls, including the Intelity ICEbedside interface. Also featured in LuMINN guestrooms is the INNCOM EVORA Switch Series. EVORA enables guests to control lighting independently in the Entry, Cove and Window areas of the room or altogether. Michael Asmussen, engineering manager for INNCOM by Honeywell, said the company has a "healthy partnership" with Intelity, and explained that any property with a networked INNCOM system can leverage the EMS to connect to Intelity ICEbedside tablets that INNCOM does not offer."The synergies between INNCOM and Intelity are beneficial for all hoteliers," Asmussen said. "Whether a hotel starts with INNCOM and adds Intelity or vice versa, our proven and compatible interface gives guests to control their room environment. The two-way communication is completely transparent to the guest. All they see is a fun, new, and interactive way to connect to the room. For guests, it"s nothing short of magic; for owners and operators, it means better efficiencies and lower energy costs."Gregg Hopkins, Intelity chief sales and marketing officer, said the two companies have been working together for almost eight years."The Intelity / INNCOM relationship is very strong," Hopkins said. "We are giving hoteliers the ability to offer a flexible user interface that gives guests more control over their stay experience. It"s the next generation of self-service that today"s modern travelers are looking for. We are thrilled that the LuMINN Hotel Minneapolis is LIVE with ICEbedside, and we look forward to working with INNCOM at more properties soon."For more information about the Intelity Guest Service Platform, click here, or for INNCOM solutions, click here.About IntelityIntelity, headquartered in Orlando, Florida, is the creator of the world's first and most widely used integrated guest services platform, ICE (Interactive Customer Experience). With certified integrations to all major hotel back-end management systems (POS, PMS, Ticketing, Spa and Room Controls), Intelity's complete guest service platform is a centralized property-automation system that delivers concierge-level services, guest request tracking and fulfillment, business-intelligence analytics, marketing/messaging capabilities, and a full content management system. Since beginning operations in 2007, the Inc. 5000 company has gained a reputation as a leader in hospitality technology with installations across six continents, including most major brands and many celebrated independent properties. Intelity was recently designated as the "Official Mobile & In Room Technology Provider" for Forbes Travel Guide, as well as the "Best Mobile App in Hospitality" from Travel Weekly"s Magellan Awards and the "World"s Leading Hotel Brand App" from the World Travel Awards. For more information, please visit www.intelitycorp.com.About Honeywell Home and Building TechnologiesHoneywell Home and Building Technologies (HBT) is a global business with more than 44,000 employees worldwide. HBT creates products, software and technologies found in more than 150 million homes and 10 million buildings worldwide. We help homeowners stay connected and in control of their comfort, security and energy use. Commercial building owners and occupants use our technologies to ensure their facilities are safe, energy efficient, sustainable and productive. Our advanced metering hardware and software solutions help electricity, gas and water providers supply customers and communities more efficiently. For more news and information on Honeywell Home and Building Technologies, please visit http://www.honeywell.com/newsroom.Honeywell (www.honeywell.com) is a Fortune 100 software-industrial company that delivers industry specific solutions that include aerospace and automotive products and services; control technologies for buildings, homes, and industry; and performance materials globally. Our technologies help everything from aircraft, cars, homes and buildings, manufacturing plants, supply chains, and workers become more connected to make our world smarter, safer, and more sustainable. For more news and information on Honeywell, please visit www.honeywell.com/newsroom.
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Small Inn is Big on Guest Engagement with Intelity

Intelity 8 May 2018
Orlando, Fla. -- This month the Jackson's Falls Country Inn in Milford, Canada, began engaging with its guests via a custom mobile app powered by Intelity. Equipped with the Intelity ICEapp, guests staying at the nine-bedroom boutique inn and restaurant in Prince Edward County (PEC) have more control over their stay, including the flexibility to use their mobile devices to check themselves in and out."Jackson's Falls Country Inn is a small family business," said Lee Lewis, property owner and chef. "In the past, it was difficult to connect with guests. If I was in the kitchen preparing dinner, I wasn't easily accessible to answer questions. Also, travelers seldom arrive right at check-in time. Because we are in the heart of wine country, guests may stop at a winery, tour a local brewery or just sightsee around PEC before arriving at the Inn. They shouldn't be rushed or feel stressed because they are running late. The beauty of being on vacation and staying at a small country inn is having the freedom to roam, relax and enjoy life on your own terms. With Intelity's ICEapp, I don't have to wait around for people to check-in; I can be off tending the organic garden, preparing a meal or refreshing a room. And, when guests do arrive on property, rather than searching me out, they can check themselves in using the mobile app. They don't have to engage with staff unless they want to."The ICEapp from Intelity gives guests greater control over their stay by turning their mobile devices into guest service tools, whether they are physically on premises or offsite - literally anywhere else in the world. Orders and requests can be placed even before guests arrive at the Inn. The app facilitates roomservice requests, schedules wake-up calls and valet assistance, makes a restaurant reservation, and easily checks guests in and out."The ICEapp isn't replacing personalized service, it's enhancing it," Lewis said. "Perhaps a couple that just checked-in gets to their room and realizes they're hungry, but they want some down time in the room before venturing out again. Through the app, they can order a bottle of wine with a local cheese plate to be delivered to the room. Without the app, that service wasn't previously available. We are so happy to have found Intelity. There are a lot of mobile app developers out there, but few have the functionality of the ICEapp."By June, Lewis said she plans to add the ICElobby tablet solution from Intelity. By placing a tablet computer in the lobby, those guests who prefer not to download the Inn's app will have access to the same services via the tablet. ICElobby will provide a resource for guests to find information to frequently asked questions and solve common needs. It will reduce strain on staff and enable them to focus on more detailed guest requests and operating procedures. ICElobby will provide general information on Jackson's Falls Inn and Restaurant, offer maps to local attractions and much more."We are delighted that this rustic, casual and cozy country inn is relying on Intelity to better engage with its guests," said Gregg Hopkins, Intelity chief sales and marketing officer. "This is a one-of-a-kind lodging experience that fuses European and First Nation cultures in its dining room and decor. Through our app, the Jackson's Falls Country Inn and Restaurant can share its rich history with guests. The Public House Restaurant, comprised of a dining room, bar and guest lounge, was originally built in 1870 as a one-room public school house. Guests enjoy local wines and craft beers on tap here while indulging on indigenous wild foods prepared by Lee. Then, they can retreat to the inn which lodges the nine guestrooms. It is the perfect venue for small events, corporate retreats or travelers just looking for some quiet, country charm. More importantly, the Jackson's Falls Country Inn is proof that you don't need to be a large resort to benefit from Intelity's guest-service tools. Size doesn't matter; it's guest engagement that counts."For more information about Intelity's solutions for the hospitality industry, click here.
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Hilton Inn at Penn Named Winner of Intelity's 'ICEvoice Challenge'

Intelity 26 April 2018
Why are hoteliers eager to add voice-command technology to guestrooms? Just ask the Hilton Inn at Penn, winner of Intelity's ICEvoiceChallenge. Earlier this month, Intelity asked its customers to state how they envision using the company's newest solution that enables guests to use voice commands for requesting services and controlling the in-room environment. The reply from the Hilton Inn at Penn was short, sweet and on point: "We currently use Intelity with our guestroom iPads and are looking to grow from that success." And grow they will. Within the next six weeks, the AAA four diamond hotel, located on the University of Pennsylvania campus, will receive ICEvoice FREE, forever.As the ICEvoice Challenge winner, the Hilton Inn at Penn will receive:Amazon Echo voice activated speakers for every guestroom, including integration to Intelity's trademarked, award-winning ICE HUB: Control Panel, at no charge.Development and implementation of unique phrases and commands the hotel desires.User training, integration coordination, installation, and configuration.24/7/365 technical support from Intelity's team of experts to ensure services work as planned."We are thrilled to be the Intelity ICEvoice Challenge winner," said Hilton Inn at Penn Director of Operations Wesley Clark. "We were always proud to be featuring Intelity iPads in every room; it's something not many hotels can boast about and we see it as an elevated service differentiator. It's so cool that now we will be adding a voice concierge to our rooms. It's going to bring that 'wow' factor to service delivery. ICEvoice won't replace the bedside tablets by any means; it will simply do things faster. Being able to speak a request vs. place one through the iPad will save our guests time and it will add personalization. We'd like to thank Intelity for making this opportunity possible. It shows us that Intelity really values our partnership - and we share that sentiment. We can't wait to be live with ICEvoice."Other ICEvoice Challenge submissions from customers said they would use Intelity's voice solution to: Greet the guest by name when a guest enters the room and provide them with the hotel's Wi-Fi password; Introduce itself to guests as their virtual butler when they first enter the room and detail the intricacies of the property; Order the hotel's car service for a specific time; and, Speak to international guests in their preferred language.Webinar Answers 'Voice' QuestionsIn addition to announcing the contest winner during its "Say Hello to ICEvoice" webinar yesterday, Intelity Chief Sales and Marketing Officer Gregg Hopkins showed participants why migrating to voice technology is so important to hotels today. According to statistics released by the Smart Audio Report:47.3 million U.S. adults have access to a smart speaker; 19.7% of U.S. adults use smart speakers of which 57.8% are male and 42.2% are femaleAmazon is leading the smart speaker market with 71.9% penetration, followed by Google at 18.4% and others at 9.7%Two thirds of U.S. voice-activated speaker owners said they are using them to entertain friends and family, with 60 percent using the devices to play music for guests, 30 percent asking it to answer a general question, and 28 percent asking it for weather updates.31 percent of smart speaker owners are asking their virtual assistants to control other devices in the home, with 61 percent controlling devices in the living room and 38 percent controlling devices in the kitchen."One in six adults in the United States own voice-activated smart speakers," Hopkins told webinar participants. "The adoption rate of such speakers over the last three years is now outpacing that of smartphones and tablets. People are replacing time spent with other devices to use smart speakers. Just over a third of Americans are ditching their smartphones to spend time with the speakers, while 30 percent are using the devices instead of watching television."What does this mean for hotels? Intelity Chief Technology Officer Chris Grey explained that voice technology is becoming widely popular because of its speed and convenience; voice search is much faster than web or mobile search, citing that humans speak 150 words per minute vs. typing 40 words in the same amount of time. Voice-enabled devices are responsible for 1 billion searches performed every month on devices like Amazon Echo, according to Smart Audio Report."Adding a voice concierge solution isn't as easy as just buying an Echo for every guestroom, plugging them in and hoping they work," Grey said. "It takes a lot of integration to funnel voice requests into the operating system to become a text ticket, then send it to Intelity's request manager so the right staff member fulfills the request and delivers it to the guest in a timely manner. This level of service is one of most exciting things to come along in last 5 or 10 years, but it doesn't happen by magic."It took Intelity 10 years to build a robust platform that makes voice requests possible," he said. "If a guest realizes while unpacking her suitcase that she forgot a toothbrush, she doesn't have to stop what she is doing to call the front desk and request a toothbrush be brought to the room - or leave the room and walk down to the gift shop to purchase a new one. The guest simply says 'Alexa, ask the hotel to bring me a toothbrush.' Within minutes, the toiletry arrives. In this case, voice technology is not just informational, it's interactive with the guest, making their experience more personalized than ever. Soon, integration between ICEvoice and our ICEbedside tablets will enable guests to say 'Alexa, ask the hotel restaurant what's on the menu.' And, Alexa will reply 'See the iPad in the room for a complete menu listing.' It's simple, as long as a hotel has the Intelity Interactive Customer Experience - or ICE - platform."For more information about Intelity's solutions for the hospitality industry, click here.
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Art Ovation Hotel Elevates its Gallery Experience with Intelity

Intelity 24 April 2018
Something extraordinary is happening in Sarasota, Fla. This month the Art Ovation Hotel Autograph Collection opened its doors at 1255 North Palm Avenue as an active host, facilitator, patron and partner of the arts. To enhance the hotel's art gallery experience, the property equipped each of its 162 guestrooms with portable ICEbedside tablets from Intelity. Guests can click on the Ovation Arts icon in the hotel's mobile app, powered by Intelity, to see objects on display throughout the property, and they are encouraged to take the in-room iPads with them as they tour the gallery. Uploaded videos provide details on each work and its artist, and guests can purchase pieces directly through the mobile app."Using Intelity tablets, our guests are engaging more closely with local artists and learning about their artistic expressions on display throughout our hotel," said Front Office Manager Egemen Alici. "Together with the Ringling College of Art and Design, we are presenting an evolving array of unique, immersive, artistic experiences supported by exceptional hospitality in a dynamic, art-centric environment. Intelity is helping us bring these art experiences to life through the mobile app they created. Guests can view videos of the displays on their tablets prior to seeing them face-to-face, or they can tour our exhibitions with tablets in hand - and even buy art on the spot using the Ovation mobile app."At Art Ovation Hotel, guests are invited to interact and be part of the rotating art exhibitions that include live performances, tours, classes, talks and workshops. All artists are local, and most originated from Ringling College. Works are donated to the hotel and exhibited throughout the property. Eighty percent of art sold goes to the artists and 20 percent is given to the Ringling College Fund. Artists visit the property daily; some perform while others draw in front of guests to get them more engaged.Mercury MessagingSoon hotel staff will begin using Intelity's new Mercury Messaging Portal. Part of the ICE platform, Mercury will enable guests to place requests with hotel staff via the messaging channel they choose, whether it be SMS text, or social media. Whether the guest is at home, in route to the hotel, or touring the art exhibit, staff will have the messaging tools they need to reply to guest requests instantly and deliver on requests efficiently."The Art Ovation Hotel offers something imaginative, inspiring and extraordinary," said Gregg Hopkins, Intelity Chief Sales and Marketing Officer. "It presents an evolving array of unique, immersive, artistic experiences supported by inspired technology in a dynamic, art-centric environment. What's really cool for guests is that they can preview all art on display first from their guestrooms by using our convenient iPads. They can also use them to request roomservice, set wake-up calls, request valet service, make dining reservations, facilitate check out and much more. But even before they step foot into the hotel, guests can use Intelity's ICEweb to get a more complete, personalized look at the property. No matter how visitors prefer to interact with Art Ovation Hotel, Intelity is powering the engagement process every step of the way."We are thrilled that Art Ovation Hotel is a new Intelity customer," he said. "We look forward to expanding our relationship and bringing the hotel's dynamic art environment to life with our ICE solutions."For more information about Intelity's solutions for the hospitality industry, click here.
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Intelity Solutions Helping Hotels Achieve Higher AAA Diamond Ratings

Intelity 17 April 2018
Orlando, Fla. -- AAA has revised its Approval Requirements and Diamond Rating Guidelines to now "reflect the importance of connective technologies that allow guests and lodging operators to interact on an increasingly personalized basis." What this means to hoteliers looking for a higher AAA Diamond Rating is they will now be expected to connect their guests to hotel staff and services by smartphones and tablets and keep them engaged via mobile apps, mobile keys and mobile concierge services.Here are a few ratings criteria that AAA inspectors will be looking for when reviewing property technologies:Guest Services Category - Guest service is available by alternate means(digital application, texting, in-room device)In-Room Dining - Service number is answered within three rings, or instant access is available through other device/systemCheck-Out Services - Alternative check-out methods are available (mobile/online/in-room device)"As developer of the world's first and most widely used integrated guest-services platform, Intelity's award-winning Interactive Customer Experience(ICE) technology is equipping hotels with the guest-facing tools they need to improve their AAA Diamond Rating," said David Adelson, Intelity CEO. "ICEapp, ICEweb, ICElobby, and ICEbedside are giving guests fingertip connectivity to the hotel along every step of their journey, from the moment reservations are made till long after travelers check out. By giving guests direct digital access to request things like room service, housekeeping or wake-up calls, hoteliers are revolutionizing and personalizing the guest experience."Connective Technology & Lodging Approval RequirementTo be classified as a "Distinguished" hotel and achieve a 3-Diamond rating, hotels much provide wireless Internet access throughout the property and include an additional connectivity option, such as a mobile device available for check-in/out (ICElobby). A "Refined" hotel with a 4-Diamond rating must provide superior Internet speed and capacity throughout the property, must support remote guest-service access through mobiledevices (ICEapp and ICEweb) PLUS offer one additional technology feature, such as mobile device room-key access (MiKEY). The "Ultimate Luxury" classification for a 5-Diamond hotel rating requires "leading-edge technology" and must provide advanced guest connectivity capability across all guest interactions (ICEbedside and ICEvoice) including front-desk, bell service, concierge, maintenance, food and beverage, housekeeping, and recreation, PLUS the hotel must offer one additional technology feature, such as mobile device room key access (MiKEY)."Intelity has developed the guest services technologies that AAA inspectors are looking for to allow guests and lodging operators to interact on an increasingly personalized basis," Adelson said. "Our MiKEY module facilitates Mobile Check-in, Mobile Check-out, and Mobile Key functionality. When guests download the hotel's mobile app onto their devices of choice, as long as the app is powered by Intelity, they can book a hotel, check-in remotely, skip traditional front-desk check in and use their smart device to securely unlock their room door. Even more exciting, our new ICEvoice virtual concierge solution enables guests to make service requests, adjust room controls or listen to music with just a few simple voice commands."We encourage any hotel looking for innovative, fun and interactive ways to improve their AAA Diamond rating to reach out to Intelity," he said. "We've got the tools needed to connect hoteliers to guests, thereby serving them better than ever before. You don't have to be a luxury hotel to offer AAA 5-Diamond service. All you need is Intelity."For more information about Intelity's solutions for the hospitality industry, click here.
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Intelity to Host Voice Technology Webinar

Intelity 10 April 2018
Orlando, Fla. -- Artificial Intelligence (AI) voice command technology is infiltrating the hospitality landscape, with guests eager to enjoy its conveniences and hoteliers ready to capture new revenues and boost operational efficiencies. In two weeks, Intelity will hold a webinar titled "Say Hello to ICEvoice." Led by Chief Sales & Marketing Officer Gregg Hopkins and Chief Technology Officer Chris Grey, the online session will discuss how guests can use voice commands for requesting services and controlling the in-room environment, and how that translates into improved operational efficiency and revenues.The webinar will be held on Wednesday, April 25th at 1:00 p.m. EST. To register, click here."We encourage all hoteliers interested in AI voice solutions to attend this event," Hopkins said. "During this 45-minute online class, participants will be introduced to our new Amazon Alexa-powered solution, ICEvoice, and they'll learn how ambient technology offers solutions specific to the needs of hotels. It's sure to get people inspired to implement voice technology at their properties."Here's what Webinar participants can expect:Learn what integrations your hotel can employ with ICEvoice.Understand how to connect, engage and service guests using ambient technology.Discover best practices that will make communication with guests easier and more efficient.Hear new ways that ICEvoice will generate revenue for your hotel.Realize how ICEvoice will save your hotel money by creating efficient guest service."With ICEvoice at the forefront of technology, it will enable an easier, more accessible way to connect hoteliers to guests, thereby serving them better than ever before," Grey said. "Hoteliers will gain an understanding of how this new technology can help solve their unique hotel problems, while providing a fun and interactive tool that will keep guests engaged with the property and wanting to come back."For more information about Intelity's solutions for the hospitality industry, click here.
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Intelity to Showcase Mobile, In-Room Solutions at HITEC Amsterdam

Intelity 3 April 2018
Orlando, Fla. -- Next week, Intelity will showcase its award-winning mobile and in-room technologies at HITEC Amsterdam. For the first time, European hoteliers will have the opportunity to experience Intelity's new ICEvoice solution that enables guests to use voice commands for requesting services and controlling the in-room environment, including lighting, drapery and temperature. In addition, attendees can engage with Intelity's mobile apps that bring hotel services to guests' fingertips, facilitate mobile check-in/out, and even turn travelers' smartphones into room keys. These technologies and many others will be on display in Booth #166 at the RAI Amsterdam Convention Center, April 11 to 13."Intelity has been making a lot of noise in North America, introducing new technologies and announcing installations from coast to coast," said Gregg Hopkins, Intelity chief sales and marketing officer. "We are eager to be exhibiting at HITEC Amsterdam so that we can make even more noise in the European hotel market. The solutions we are showcasing were developed to meet hoteliers' operations needs and guests' demand for more personalized services."Here are just a few of the solutions that HITEC Amsterdam attendees will experience:ICEbedside that places in-room tablets on nightstands to give guests fingertip access to hotel services while in the room.ICE Mobile Dining that provides an out-of-room dining experience for guests using their mobile device while they stay at the hotel.MiKEY Mobile Check-in/out + Mobile Key that integrates with Bluetooth Low Energy locks to turn a guest's smartphone into a room key.Wrangler Mobile Device Manager that enables hoteliers to manage on-premises mobile devices such as tablets and TVs used by guests and staff.Mercury Unified Messaging Portal that enables guests to place requests with hotel staff via the messaging channel they choose, whether it be SMS text, or social media."Intelity is bringing guest engagement to one platform," Hopkins said. "Our solutions work on all devices, raising the convenience level several notches for guests and hoteliers alike. Our digital tools make it easy for hoteliers to manage guest services and requests that give management and staff a range of capabilities. We encourage anyone looking to enhance guests' experiences to visit Intelity in Booth #166 at HITEC Amsterdam. We've got modules that meet the needs of every hotel segment, brand affiliation and budget."For more information about Intelity's solutions for the hospitality industry, click here.
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Del Lago Resort & Casino is Engaging Guests with Intelity

Intelity 13 March 2018
Orlando, Fla. -- The Del Lago Resort & Casino is proof that the right mobile app will drive guest engagement and revenues. Since opening the hotel in July, which includes a European-style Spa and a 3,700-square-foot banquet facility, guests are initiating approximately 10,000 engagements a month with the property through the Intelity ICEapp and ICEbedside tablets. Analytics show that people are looking at resort and casino information daily via the app, and as a result, more than $25,000 in additional room service revenue has already been generated."The Del Lago Resort & Casino is ahead of the curve when it comes to technology," said Del Lago's Crystal Paolelli. "We believe strongly in the digital guest experience, which includes offering a mobile app so guests have easy access to information everywhere during their stay, and keeping that app front-and-center in guestrooms. With ICEbedside tablets strategically located on night stands, we are making it extremely convenient for people to order room service, request valet service, ask housekeeping for an extra pillow, make a restaurant reservation, schedule a treatment and much more. ICEbedside even gives guests control over some of the in-room technologies, like lights and the TV."Before the hotel opened, we researched several mobile app developers and found the Intelity guest service platform to be the easiest to navigate and use; plus, it has the most integrations with our existing property systems," she said. "We also like that ICEbedside is streamlined; there's no clutter, just convenience. It's a nice fit with our design aesthetic. Guests love it, and they are using it throughout their stay."Located at 1133 State Route 414 in Waterloo, N.Y., the Del Lago Resort & Casino features a 94,000-square-foot casino, 205 guestrooms/suites, a 24-hour fitness center, and business center. The property also features multiple restaurants, including Portico by Fabio Viviani, a French Quarter-inspired Farmers Market Buffet, the Centrifico bar, a 4,200 square-foot food court."The Del Lago Resort & Casino is the gateway to the Finger Lakes region," said Gregg Hopkins, Intelity chief sales and marketing officer. "It's a Las Vegas style venue in every way - especially the investment in guest-facing technology. We are honored that Del Lago is so pleased with the ICEapp and ICEbedside tablets. Whether guests are looking for basic property information or they want to use the device as an alarm clock, to listen to hundreds of international radio stations, check the local weather or change the atmosphere of the room, Intelity is just a touch away. By combining the luxury of Del Lago with Intelity's engagement tools, guests are happy and more likely to return again and again."For more information about the Intelity Guest Service Platform, click here.
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Intelity Development Efforts Align with Industry Demands

Intelity 28 February 2018
Orlando, Fla. -- As hoteliers continue to cautiously increase IT budgets and place a higher priority on digital guest engagement in 2018, according to Hospitality Technology's 2018 Lodging Technology Study, Intelity continues to develop new tools to meet hoteliers' and guests' demands. The developer of the world's first and most widely used integrated guest services platform will showcase its ICE (Interactive Customer Experience) platform at HT-NEXT in San Diego, March 12 to 14. Of keen interest to attendees will be Intelity's new ICEvoice solution (formerly called Voice Request) that uses Amazon's Alexa to enable hotel guests to talk to their room with voice-activated commands.ICEvoice was developed in direct response to the industry's demand for artificial intelligence (AI) and voice-enabled devices. The study asked hoteliers to identify which emerging technologies had the greatest potential to effect change in the industry. Seventy percent said AI and voice technology will deliver the most benefits because it "ties back to the hyper focus hotels are placing on getting customer lifecycle data." Also in the study, Gartner reports that "by 2021, early adopter brands that redesign websites to support voice search will increase digital commerce revenue by 30%."ICEvoice, which is in the running for the HTNG 2018 TechOvations Award and will be presented by Intelity at HT-NEXT, acts as a virtual concierge, enabling guests to make requests, adjust room controls and more all with just a few simple voice commands. Voice Request also extends the power of voice command to the conference space. Meeting planners can conduct business with a constant connection to their staff through the tool. Voice Request examples in the meetings environment include: "Tell the hotel that we would like more coffee," "Tell the hotel that we would like more water," or "Tell the hotel that we need more chairs.""Each time new industry research is released, Intelity finds its solutions are perfectly aligned with industry demand generators," said Gregg Hopkins, Intelity chief sales and marketing officer. "Although voice technology is just making inroads in hospitality, it's eye-opening to see that nearly three-quarters of hoteliers surveyed already see it having a profound impact on guest service and engagement. Voice is just one technology identified by this study that is perfectly aligned with our solutions. Several others have been on the market for some time and quickly making traction as demand arises."According to the study, 19% of hoteliers' plan to add a "personal concierge via mobile devices" this year. Soon, Intelity will announce the first ICEvoice roll out at two hotels that are part of an international brand of luxury hotels and resorts. ICEvoice is now live as part of the brands mobile concierge program.Mobile & Personalized MarketingThe 2018 Lodging Technology Study also shows that 57% of hoteliers' plan to invest in technologies that "empower guests with mobile and personalized marketing experiences." One of the best ways to engage today's travelers is through a mobile app. The research shows that 39% of hoteliers' plan to add or upgrade their existing customer mobile app in 2018, and 19% will invest in in-room tablets.Intelity not only develops customer-facing mobile apps via ICEapp for hotels, but its ICEbedside solution maximizes a hotels connection to their guests through an in-room tablet. ICEbedside provides guests with greater control by giving direct digital access to hotel staff to request room service, housekeeping or set wake-up calls and the ability to set room preferences, revolutionizing a personalized guest experience.Mobile Check-In/Out + Mobile KeyAn in-demand feature of today's mobile hotel apps is enabling check-in/out and allowing guests to use their smartphones as mobile room keys. Forty-eight percent of survey participants said they plan to invest in a mobile app that facilitates mobile check-in/out, and 23 percent plan to invest in a mobile app that supports a mobile key.MiKEY, a module of the Intelity Guest Service Platform, enables the Mobile Check-in, Mobile Check-out, and Mobile Key functionality that today's hoteliers are looking for. Presented as a mobile app that is downloaded on a smart device (phone or tablet), guests can book a hotel, check-in remotely, skip traditional front-desk check in and use their smart device to securely unlock their room door. MiKEY integrates with a hotel's existing Bluetooth Low Energy door locks to streamline the check-in experience. The transmitted key code is safely stored in a key vault on the mobile app. When a guest arrives at his or her room door, they touch the MiKEY icon within the app, and their personal digital key information is transmitted via Bluetooth over a secure communication channel to unlock the door."Intelity is fully entrenched in the mobile hospitality landscape," Hopkins said. "We are listening to what hoteliers want and developing tools that guests need to enrich their stays and keep them coming back. As technology continues to dictate the experience guests expect and demand, Intelity stands ready to equip hoteliers with the tools they need to deliver on those experiences."
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Powered by Intelity, the Forbes Travel Guide 'Verified Summit' App is Now LIVE on the App Store and Google Play

Intelity 26 February 2018
Orlando, Fla. -- Forbes Travel Guide 2018 Star Award Winners will convene in Beverly Hills tomorrow for "Verified: The Forbes Travel Guide Luxury Summit" to celebrate their recognition as one of the world's finest Five-Star and Four-Star hotels. Also in attendance will be Forbes Travel Guide's 2018 Brand Officials, the top service and amenity providers for each segment of the hospitality industry. To help navigate the event, attendees are encouraged to download "Verified Summit," a mobile app powered by Intelity. Available in the App Store and Google Play, "Verified Summit" serves as a digital brochure providing schedules, speaker specifics, local area information, Brand Officials' details and more. Intelity is the "Official Mobile and Technology Provider" of Forbes Travel Guide."We are proud to have Intelity as the Official Mobile and Technology Provider of Forbes Travel Guide," said Gerard J. Inzerillo, CEO of Forbes Travel Guide. "Intelity's technology allow hotels to have immediate communication with guests through their mobile phone or an in-room device. Through innovation and listening to guests, the company devised a way to make communication easy and efficient, which results in more effective service. And more effective service enables hotels to create more memorable guest experiences."The two-day summit, to be held February 27 and 28 at The Beverly Hilton, will commence with a reception and dinner. Day two will feature a discussion on the latest developments from Forbes Travel Guide and commentary from dynamic panelists discussing their insight and inspiration from luminaries in the luxury market. It will conclude with a cocktail party featuring the finest local cuisine, celebrity chefs and live entertainment."We are incredibly proud to be the established leader in hospitality engagement technology delivering the highest quality, most innovative, and integrated Guest Services Platform for use on multiple mobile and in room devices," said David Adelson, Intelity CEO. "As the Brand Official for mobile and technology, we were honored to design the Verified Summit app. It's an easy to use, highly relevant source of information that is responsive on all devices. We look forward to networking at this event and celebrating the world's best hotels supported by the industry's best suppliers."For more information about Intelity's solutions for the hospitality industry, click here.
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Intelity Named HTNG 2018 TechOvation Award Semi-Finalist

Intelity 8 February 2018
Intelity, designated as the Official Forbes Travel Guide Mobile and In-Room Technology, was named a 2018 TechOvation Award Semi-Finalist by Hospitality Technology Next Generation (HTNG) this week. The award program recognizes companies for innovative products new to the marketplace from 2017 or coming in 2018. Intelity is one of 10 semi-finalists vying for this top honor. Intelity's Voice Request video submission was ranked among the Top 3 "Most Liked" by the public. Semi-finalists will present their products at HT-NEXT on March 14. A judging panel will select three finalists, and the audience will then vote for the 2018 TechOvation Award Winner.Intelity Voice Request enhances the in-room experience. Utilizing Amazon's Alexa, hotel guests can talk to their room with voice-activated commands. Intelity Voice Request acts as a virtual concierge, allowing guests to make requests, adjust room controls and more all with just a few simple voice commands. Voice Request also extends the power of voice command to the conference space. Meeting planners can conduct business with a constant connection to their staff through the tool. Voice Request examples in the meetings environment include: "Tell the hotel that we would like more coffee," "Tell the hotel that we would like more water," or "Tell the hotel that we need more chairs.""We are thrilled that the Intelity Voice Request video is so popular with viewers on HTNG's YouTube channel," said Gregg Hopkins, Intelity chief sales and marketing officer. "This tool is changing the way today's hotel guests interact with their rooms and meeting planners are interacting with event spaces. Since we launched the product in mid-December, everyone we talk to is loving the customization of Voice Request. It uses any phrase or command the hotel desires to let guests request services, set alarms, select music, get weather information, inquire about flights and more. With Voice Request delivering a fun and easy way to connect with guests and heighten guest service, we feel it's a shoe-in to win the 2018 TechOvation Award. We look forward to presenting Voice Request to HT-NEXT attendees and its distinguished judging panel next month."For more information about Intelity Voice Request or other solutions for the hospitality industry, click here.
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Oregon's Newest Beachfront Hotel Opens with Intelity

Intelity 6 February 2018
Orlando, Fla. -- When the Headlands Coastal Lodge & Spa opened its doors last month in Pacific City, Oregon, Intelity was there powering the property's mobile app and providing direct access to property information. Equipped with the Intelity Guest Service Platform, Headlands is enabling its guests to control their experiences and engage with the Lodge and Spa from their mobile devices even before they arrive on property. Once checked in, the custom mobile app can also be accessed via Intelity Bedside tablets."Intelity is enabling us to touch our guests and communicate with them in the most effective way possible," said Jennifer Nelson, Headlands Coastal Lodge & Spa General Manager. "Our mobile app equips guests with service information they would not otherwise know about, and the in-room tablets add another touch point to reach guests and keep them engaged."The Headlands Coastal Lodge & Spa mobile app, available for download on Google Play or the App Store, provides complete Lodge and Spa information. Guests can also get details on the Meridian Restaurant & Bar, Tidepools Spa & Wellness, local and Lodge events, adventure packages and more. Intelity Bedside maximizes the guest's connection to hotel staff as an in-room solution via a tablet. The tablet dashboard also features a modern alarm clock and an audio component that enables guests to listen to 100+ international radio stations."Headlands Coastal Lodge & Spa is the first luxury hotel on the Oregon coast to open in over a decade," said Gregg Hopkins, Intelity chief sales and marketing officer. "Every element of Headlands is designed with guests' comfort and choices in mind. The Intelity Guest Service Platform helps guests make the most of their travel experiences through one-touch access to anything they may need or want to know about. This service showcases Headland's commitment to delivering the highest levels of guest service in the mobile solution guests appreciate most. We're thrilled to add Headlands Coastal Lodge & Spa to our growing portfolio of customers."Headlands Coastal Lodge & Spa is located at 33000 Cape Kiwanda Dr., between Pacific City's beachfront Pelican Brewing Company and Cape Kiwanda Natural Area. The property features 33 lodge guestrooms and 18 cottages, each with a balcony and ocean view. Private meeting rooms are available for small groups, weddings or corporate events. The Meridian Restaurant & Bar serves innovative Northwest cuisine in an open kitchen, with menus sourced from the sea and local farms. Tidepools Spa & Wellness features massage and treatment rooms, steam rooms, shower and changing spaces, and a workout area with free weights, treadmills and elliptical machines. Indoor and outdoor exercise options are available.For more information about the Intelity Guest Service Platform, click here.About Headlands Coastal Lodge & SpaThe Nestucca Ridge Family of Companies, founded in Pacific City, Oregon, in 1990, is a group of organically grown businesses including Pelican Brewing Company, one of Oregon's fastest-growing craft beer brands. Headlands is locally owned and owner-operated, employing 60 people from Pacific City and the surrounding area.
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Say Hello to Intelity's New 'Voice Request'

Intelity 14 December 2017
Orlando, Fla. -- Intelity is unveiling yet another tool designed to enhance guest experiences. Intelity Voice Request is a product that leverages Amazon's Alexa to give guests immediate access to room controls, hotel services, restaurant information and more. The hands-free device, powered by the cloud-based digital assistant, enables guests to speak to their room with voice-activated commands."Voice Request acts as a personal butler for each guest," said David Adelson, Intelity President and CEO. "It's effortless and convenient, enabling guests to adjust room temperature, turn on the lights or TV, open and close drapery, and perform a range of other tasks with just a few simple voice commands. If a guest would like to know what to do while exploring a destination, he or she can ask 'What time does the bar open?' to keep the guest services phone open for more pressing matters."We believe that Voice Request will change the way today's hotel guests interact with their rooms during their stay," Adelson said. "As the leaders in hospitality technology, we can customize Voice Request to use any phrase or command that the hotel desires, giving each guest a branded take on guest service. Intelity Voice Request is at the forefront of technology, enabling an easier and more accessible way to connect with guests to best serve them."Features of Intelity Voice Request include:Hotel informationGuest servicesValet requestFrequently Asked QuestionsAlarm clockMusicWeatherLocal attractionsFlight informationVoice Request uses Intelity's Edison to control lighting, thermostat, drapes and other elements of a guest's comfortable room experience. Intelity Voice Request connects with ICE: Request Management makes housekeeping, valet and concierge services more efficient, freeing staff for interactions that require the human touch. Hoteliers can view powerful metrics showing guest interaction with Alexa in the ICE: Control Panel. In addition, Intelity Voice Request's invisible interface takes away the need for guests to navigate through long phone calls or an unfamiliar interface.Voice Request for Meeting Spaces TooIntelity Voice Request enables hotels to bring the power of voice command to the conference space. It enables meeting planners to conduct business with a constant connection to their staff through the tool. The tool includes requests for thermostat control, replenish beverages, bring beverages and add supplies.Voice Request examples in the meetings environment include:"Tell the hotel to set the temperature to 75 degrees.""Tell the hotel that we would like more coffee.""Tell the hotel that we would like more water.""Tell the hotel that we need more chairs."When voice prompts are made, Intelity Voice Request connects to the ICE: Control Panel and creates a request directly with the appropriate hotel staff. The tool can also answer simple questions, such as, "What's the WiFi password?" to keep the guest services phone open for more pressing matters.For more information about Intelity Voice Request or other solutions for the hospitality industry, click here.
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Intelity Continues Strong Growth Trajectory with New Customers in 2017

Intelity 24 October 2017
Intelity, the creator of the world's first and most widely used integrated Guest Services Platform, is announcing continued record-setting performance and growth, deploying its solutions at properties that include hotels, resorts and casinos throughout North America, Europe, Asia, and Australia."There are several factors contributing to the continued growth and success of Intelity, the main one being our commitment to ongoing research and development of new technologies," said David Adelson, Intelity president and CEO. "We listen closely to our customers to ensure that our solutions are meeting their needs and the demands of their guests. Millennials are a huge segment of travelers, and are having a major impact on the hotel industry - especially when it comes to technology adoption."One of the biggest challenges in selling to Millennials is communication," Adelson said. "Each person in this demographic seems to have his or her own preferred way of communicating and receiving information from a hotel; some prefer email, others text messages, and still others phone calls. Intelity's mobile solutions are helping travelers overcome limitations of the Internet, and they are supporting this do-it-yourself generation throughout their stays, from enabling guests to control the room environment (thermostat, lighting, drapes) via in-room tablets to unlocking their rooms doors via smartphone."Studies Shows Technology is KingAccording to the 4th edition Egencia Business Travel and Technology Survey (2017), travelers are looking to technology to make the corporate travel journey more productive and manageable. The report shows 66 percent of business travelers want to manage their business travel on every mobile device, not just on their smartphone. Additionally, 50 percent of global respondents would avoid human interaction on the road unless they are having a problem, and 56 percent of global respondents simply want access to business travel tools to do more on mobile in general.In its 2017 Portrait of American Travelers survey, MMGY Global reports that Millennial families - who rely on mobile technology for a DIY travel experience - are going to spend more and travel more in 2018 than all other generational segments. The study predicts that the 9.5 million households that are American Millennial families will spend 19 percent more on vacations during the next 12 months and intend to travel 35 percent more than the previous year. To support the demands of this demographic, hotels need to invest in the technologies their Millennial guests expect to use during their stays.According to Hospitality Technology's 2017 Customer Engagement Technology Study, 57 percent of hotel guests are expecting/demanding mobile check out (but only 24 percent of hotels provide it), 55 percent are expecting/demanding mobile check in (but its only available at 35 percent of hotels), 54 percent of guests want to control the guestroom from a mobile device, and 45 percent of guests are expecting/demanding a mobile key be sent to their smartphones so they can bypass long lines at the front desk.Intelity's Complete Solution SuiteThe Intelity platform is comprised of different modules to enable hoteliers to enhance the guest experience. The solutions suite makes it easy for hoteliers to manage guest services and requests with a set of digital tools that give management and staff a range of capabilities. Intelity's product suite includes:ICE, the hub of the Intelity Platform, our trademarked Interactive Customer System ("ICS") back-end system, complete with an assortment of functionalities that serve to maximize ROI and allow immediate editing of all aspects of the guest facing interface on either the organization's website, in room tablets, or TV. Includes dynamic content management, hotel staff user accounts, and comprehensive business intelligence, marketing, and reporting tools on guest usage.MERCURY, the staff-facing Unified Messaging Portal that allows the management of real-time guest communication from SMS & Facebook Messaging. Mercury works both within and outside the Intelity Platform and is most effective when paired with ICE, so hoteliers may be able to track requests and look guest information.MiKEY, includes the components of the modern mobile guest journey - Mobile Check-in, Mobile Key and Mobile Check-out. Whether you enable "straight-to-room" options or require a stop by the front desk, MiKEY provides the tools you need to deliver mobility with sophistication. EDISON, Intelity's room controls interface, comes complete with an assortment of functionalities that provide guests the ability to easily manage lighting, thermostat, sheers & drapery, all from your Intelity Bedside tablet.WRANGLER, is Intelity's mobile device management system that was developed specifically for Intelity hotel devices. The purpose of Wrangler is to effectively and efficiently monitor in-room tablets in an environment that is easy-to-use and gives your staff the information that they need to ensure a smooth guest experience with the hotel's digital compendium and guest services."Our solution suite continues to deliver outstanding results to hotels, resorts and casinos worldwide," said Adelson said. "I am proud of our entire team, who work diligently not only to bring state-of-the-art technology to market but also to provide a consistently high level of support to our customers around the globe. It is a privilege to help properties achieve their full potential through our Guest Services Platform, and we are excited to welcome our newest clients to the Intelity family."Among the company's recent implementations: 1 Hotel Brooklyn, Conrad Guangzhou, Couples Resorts, Del Lago Resort and Casino, Lodge Kohler, Hotel Eden Rome, UNICO Hotel Riviera, Crown Towers Perth, Skye Hotel Suites Parramatta, The Cosmopolitan of Las Vegas, and an enterprise mobile application for Hard Rock Hotels and Grupo Posadas. These world-renowned properties are using Intelity's solutions to streamline operations, optimize revenue, and improve guest service response performance.For more information about Intelity's solutions for the hospitality industry, click here.
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Intelity Mobile Messaging System FREE to Qualified Hotels

Intelity 19 September 2017
Orlando, Fla. -- Hotels are realizing the importance of messaging to build loyalty, increase engagement and enhance guest's overall experience. According to Skift, an expected additional 1.1 billion new users are set to adopt messaging by the end of 2018, for a total of 3.6 billion users, making "messaging" the new social media. To help hoteliers stay competitive and communicate with their guests more efficiently, Intelity has designed a new Unified Messaging Portal to enable guests to place requests with hotel staff via the messaging channel of their choice, whether it be SMS text or social media. "Mercury: Messaging" is Intelity's new tool, being offered at ZERO cost for the SMS-only version to qualifying hospitality organizations or upgrade to the full version to include Facebook messaging."If you have a mobile device, then you likely have a messaging app on it," said Gregg Hopkins, Chief Sales and Marketing Officer at Intelity. "Messaging apps have completely changed the way that people communicate, and they've become ubiquitous in today's world, especially in the travel industry. For hoteliers, a messaging platform will enable guests to access information and basic service offerings quickly and seamlessly. With more and more hotels looking for ways to create personalized experiences for guests, messaging apps are a desired channel for driving two-way communications."Whether the guest is at home, in route to the hotel, or lounging poolside, they will have the messaging tools they need to make requests instantly and efficiently," he said. "Better yet, any company wanting to offer this two-way SMS messaging service to their customers can do so by white-labeling the Mercury technology from Intelity."Consider these statistics:Messaging apps are now 20% bigger than social networks. (Business Insider Intelligence)Studies have found that 36% of consumers using messaging apps are using two or more of them on their phones. The majority (64%) of consumers use at least one messaging app. (Media Kix)Texting is the most widely used and frequently used app on a smartphone, with 97% of Americans using it at least once a day. (Pew Internet)Over 80% of adults text, making it the most common cell phone activity. (Pew Internet)Text messages have a 98% open rate; email has only a 20% open rate. (Mobile Marketing Watch)Text messaging has a 45% response rate, while email only has a 6% response rate. (Velocify)Texting takes up 14.1% of cell phone users' time. (Nielsen)90% of all text messages are read in under 3 minutes. (Connect Mogul)80% of people are currently using texting for business. (eWeek)One in five consumers is just as likely to prefer a text message from a business to a phone call. (ICMI)"Messaging is becoming a big game changer for the hotels," Hopkins said. "Most of the major chains have already begun implementing messaging into their branded apps. While apps are proving to be personalized, adaptive, and responsive, they are also expensive to develop and implement. Intelity created Mercury to collect data from guests (namely buying behaviors and preferences), so hotels could drive target marketing and leverage upsell opportunities." GETTING MERCURYToday, Intelity is offering a single-channel SMS texting service version of Mercury FREE to any qualified hospitality organization. To receive it, hotels simply text their name, company name, and email address to Intelity at (407) 499-4030 to request an invitation to use Mercury. Once approved, Intelity will provide hoteliers with instructions on how to download Mercury. In doing so, hotel guests will have immediate access to a convenient portal to make requests, while hoteliers can use it to push through customer requests in a centralized interface resulting in more efficient hotel operations. UPGRADE TO FULL MERCURYIntelity has also developed a multi-channel version of Mercury that will extend the two-way SMS messaging service to the hotel's social channels. This will enable travelers to communicate directly with the hotel via the hotel's Facebook page, and will soon include Twitter and other means of communication. Mercury will route the message to the hotel and the appropriate staff member will provide a prompt reply."Mercury: Messaging is the perfect complement to any hotel's mobile or digital strategy," Hopkins said. "For those hotels that don't already have the Intelity Guest Service platform, Mercury messaging will extend your hotel's ability to remain in communication with guests beyond their initial stay. For those supplementing ICE: Control Panel with Mercury: Messaging or white labeling it as their stand-alone messaging app, this tool will keep your hotel top-of-mind for guests and engage with them along every step of their journey."For more information about Intelity's solutions for the hospitality industry, click here.
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Intelity is Helping Hotels Meet Travelers' Mobile Demands

Intelity 13 September 2017
Orlando, Fla. -- With the 2018 budget season quickly approaching, hoteliers need to evaluate their customers' needs today to identify which technologies will help them engage with guests of tomorrow. Those who are unaware of what their customers will be expecting/demanding in the coming year should reference Hospitality Technology's 2017 Customer Engagement Technology Study. According to the 6th annual report, 57% of hotel guests are expecting/demanding mobile check out (but only 24% of hotels provide it), 54% are expecting/demanding mobile check in (but its only available at 35% of hotels), and 45% of guests are expecting/demanding a mobile key be sent to their smartphones so they can bypass long lines at the front desk (but that service is only available in 16% of hotels).Meeting these specific demands is not as daunting as one may think. Today, a growing number of hotels worldwide are already meeting guests' expectations/demands with the MiKEY module of the Intelity Guest Service Platform. MiKEY enables the Mobile Check-in, Mobile Check-out, and Mobile Key functionality that today's hoteliers are looking for. Presented as a mobile app that is downloaded on a smart device (phone or tablet), guests can book a hotel, check-in remotely, skip traditional front-desk check in and use their smart device to securely unlock their room door. The Intelity MiKEY solution integrates with a hotel's existing Bluetooth Low Energy door locks to streamline the check-in experience. The transmitted key code is safely stored in a key vault on the mobile app. When a guest arrives at his or her room door, they touch the MiKEY icon within the app, and their personal digital key information is transmitted via Bluetooth over a secure communication channel to unlock the door."Findings from this study show that more than three-fourths of consumers surveyed would like to use innovative and new technologies when interacting with hotels because they feel it positively impacts their overall experience," said Gregg Hopkins, Intelity chief sales and marketing officer. "If the technology-driven service is delivered 'seamlessly, flawlessly and friction-free at every touchpoint,' it's a win-win for guests and staff. The key to successful technology implementation stems from a proper balance between people, business process and technology. This balance is the fundamental core of the Intelity Guest Services Platform."Our solution facilitates mobile guest service when it's wanted and enables personalized staff interaction when it's not," he said. "Hoteliers who will be budgeting for a hyper-mobile, personalized engagement strategy in 2018 will find that MiKEY equips them with the service platform their guests expect and demand, and their staff needs and appreciates."Guests Want Even More . . . Hyper-connected guests are expecting/demanding even more mobile capabilities while on property. Here are a few mobile features guests say are important while on property, identified by the Hospitality Technology study, published with research support from UNLV's Willian F. Harrah College of Hotel Administration and Drake University:62% of hotel guests say the ability to request services via their smart devices is important55% would like to order room service, schedule a wake-up call or pay their bill via mobile means52% think controlling the room (i.e. lights, drapes, temperature) via mobile device would be cool42% want to see integration between their mobile device and the room TV35% want to purchase merchandise using their preferred mobile payment methodMaking room reservations via a personal mobile device is also a top priority according to the study, with 51% of travelers saying the ability to make reservations from their mobile device influences their booking decision. Good news for travelers, 86% of hotelier respondents said they are offering this capability today. Other top reservations/booking features that guests expect/demand include the ability to modify and manage existing reservations (46%), manage loyalty points (43%), search and find hotels using location-based integration (37%), complete guest satisfaction surveys (33%), and access property maps (30%).Intelity Delivers on Demand"Intelity has mobile solutions that provide two-way communication with guests along every step of their journey, including location-based technology for more targeted guest interaction; this is important, especially when 57% of study participants said they search for hotels with location-based integration and 35% are influenced to stay at a hotel with location-based marketing practices," Hopkins said. "We also have solutions that enhance the in-room experience providing self-service room controls on a bedside tablet . . . solutions for the lobby that decrease demands on the front desk, such as kiosks that provide details on hotel services, area events and flight information . . . and solutions for the web that help hoteliers stay engaged with guests before, during and after their stays."Intelity also has mobile solutions for staff that enable them to communicate in real time via direct-to-guest messaging," he added. "And, coming soon, we will have solutions for Apple TV that provide passive-to-interactive entertainment, including the ability for guests to access personal content via iTunes, Netflix, Hulu and other over-the-top services. So, while mobile technology continues to dictate the experience guests expect and demand, Intelity stands ready to deliver those experiences . . . flawlessly. If you are budgeting for mobile in 2018, budget for Intelity."
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Intelity's Enterprise App Now LIVE at Grupo Posadas Hotels

Intelity 10 August 2017
Available on iOS and Android mobile devices, Fiesta Rewards powered by Intelity will give guests direct access to hotel services and information at more than 141 properties in Mexico, including: Live Aqua, Grand Fiesta/Fiesta Americana, Fiesta Inn, One Hotels and Gamma HotelesOrlando, Fla. -- Today Intelity announces that the enterprise app it developed for Grupo Posadas S.A.B. de C.V., the largest hotel operator in Mexico, is now LIVE at four brands: Live Aqua, Grand Fiesta / Fiesta Americana, Fiesta Inn, One Hotels, and Gamma Hoteles. Launch of the Fiesta Rewards app powered by Intelity will enable 141 properties to communicate with guests more effectively throughout their journey and provide them with direct-access to hotel services and information. In addition to providing easy access for booking stays, facilitating mobile check in and placing roomservice orders or service requests, the Fiesta Rewards app with enable members of its frequent traveler loyalty program (bearing the same name) to view their point balances and membership level."The Fiesta Rewards app powered by Intelity is like having a personal concierge at your fingertips," said Javier Barrera, Posadas's Vice President of Franchise. "It offers travelers the same level of service and hospitality our loyal customers have come to expect, but it's accessible via a mobile platform. This enables guests to make the most of their travel experiences by having one-touch access to anything they may need, like requesting in-room amenities, setting the alarm clock, ordering roomservice, or scheduling activities. All this, plus information about the hotel's location and services, as well as directions to the hotel and even the local weather, is available with just a tap on the Fiesta Rewards app. We are pleased that as of today, Posadas is delivering the attentive service our guests demand in a mobile platform they appreciate."Fiesta Rewards leverages the Intelity ICE (Interactive Customer Experiencetm) platform, expanding the elegant guest-facing interface into a full enterprise-level digital eco-system. The guest-facing interface is managed through the ICE Control System to empower hotel management and staff with the ability to monitor the entire platform. Operational features include content control, direct marketing and messaging, business intelligence, and ticket management through the included Intelity Request Manager. The Request Manager enables tracking of guest requests through to fulfillment and provides insight into service performance."Gearing up for this launch has been a year in the making, but it's been well worth the wait for Posadas properties and their guests," said Intelity CEO and President David Adelson. "Fiesta Rewards is a vehicle for delivering instant gratification to today's modern travelers - especially Millennials. Today, Posada's high-profile brands across Mexico can now give travelers access to virtually anything they need from anywhere; whether they are across the globe booking a trip of a lifetime or poolside placing an order for lunch. Fiesta Rewards also facilitates digital guest feedback through our integration partnership with TripAdvisor, as well as ensuring guest-data protection through the Gigya customer-identity management platform. Whether you are drawn to a Posadas destination by lifestyle, luxury or adventure, the new Fiesta Rewards app powered by Intelity will deliver a frictionless, memorable experience."For more information about Intelity's solutions for the hospitality industry, click here.
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Intelity Reveals Mercury Messaging System at HITEC

Intelity 27 June 2017
Toronto -- Today at HITEC, Intelity is making an unprecedented offer to hoteliers. The company is launching a new Unified MessaginPortal as part of its award-winning ICE Control System (ICS) platform and also offering the module at no cost to qualified hospitality organizations. The new Mercury messaging portal will enable guests to place requests with hotel staff via the messaging channel they choose, whether it be SMS text, or social media. Whether the guest is at home, in route to the hotel, or lounging poolside, staff will have the messaging tools they need to reply to guest requests instantly and deliver on requests efficiently. Better yet, any company wanting to offer this two-way SMS messaging service to their customers can do so by white-labeling the Mercury technology from Intelity."Every hotel should have the ability to communicate with their guests in a way that they prefer without breaking the bank for owners," said Intelity Chief Sales and Marketing Officer Gregg Hopkins. "Therefore, we are offering the single-channel SMS texting service version of Mercury absolutely FREE to any qualified hospitality organization. To receive it, hotels simply text their name, company name, and email address to Intelity at (407) 499-4030 to request an invitation to use Mercury. Once approved, we will provide them with instructions on how to download Mercury. In doing so, hotel guests will have immediate access to a convenient portal to make requests or voice complaints, while hoteliers can use it as a revenue generator and a vehicle for enhancing guest service."Intelity will also reveal a multi-channel version of Mercury that will extend the two-way SMS messaging service to the hotel's social channels. This will enable travelers to communicate directly with the hotel via the hotel's Facebook page now, and soon include Twitter and another social media channels. Mercury will route the message to the hotel and the appropriate staff member will provide a prompt reply."We invite all HITEC 2017 attendees to visit Booth #722 to see why Intelity remains the leader of hospitality solutions that strengthen the relationship between hotels and their guests," Hopkins said.For more information about Intelity's solutions for the hospitality industry, click here.
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Intelity Unveils Wrangler Mobile Device Manager at HITEC

Intelity 27 June 2017
Visit Intelity in Booth #722 at HITEC, June 27 to 29, at the Metro Toronto Convention CentreToronto -- Today at HITEC, Intelity is unveiling Wrangler, a mobile device manager ("MDM") designed by the company to notify personnel when a mobile device - such as an in-room guest tablet or other handheld device used by staff - is online/offline, the battery is low, or the device has left the room or designated area. With the addition of Wrangler, hotels now have a single platform for controlling the physical devices used to deliver two-way mobile communications to hotel staff and guests. Better yet, this proprietary technology can now be utilized by any company using mobile apps and related devices to strengthen the relationship between themselves and their customers.Wrangler is on display in Booth #722 at the Metro Toronto Convention Centre. "Intelity continues to be a leader in this vertical by developing innovative solutions that complement our existing platform," said Intelity Chief Sales and Marketing Officer Gregg Hopkins. "This tool is so robust and serves a specific requirement in our complete guest service platform of managing on-premises mobile devices. Wrangler contains the features hoteliers need for their environments, and it's available to our customers as part of their SAAS (Software as a Service) fees."Wrangler will keep hotel staff and mobile devices working at peak performance," Hopkins said. "By remotely viewing and controlling these technologies in real time, hoteliers are dramatically raising the bar on guest service and mobile engagement."For more information about Intelity's solutions for the hospitality industry, click here.
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Intelity Asks: 'Are You Embracing Modern Technology?'

Intelity 21 June 2017
Visit Intelity in Booth #722 at HITEC, June 27 to 29, at the Metro Toronto Convention CentreOrlando, Fla. -- With HITEC (Hospitality Industry Technology Exposition & Conference) on the horizon, technology for hotels is top of mind. But, are hoteliers really embracing the technologies that today's modern travelers are expecting? According to the 2017 Lodging Technology Study, about a third of hotels (33%) plan to upgrade their current mobile app this year, and a few more (7%) will roll out an app for the first time. This begs another question, "what is the other 60% doing to meet guests' growing demands for mobile interaction?"In a concurrent session titled "Mobile Apps - Embracing Modern Technology," a panel of hospitality experts will discuss how mobile apps are changing the customer experience and allowing guests a convenient alternative for those who prefer a self-service interaction. Moderated by Ted Horner, Owner of E Horner & Associates, an information technology and services consultancy, this session will analyze which apps are best suited to meet guests' needs, identify how hotels can modernize services and increase revenues with a mobile app platform, and spotlight best practices where apps are bridging the communications gap between guests and hotels before, during and after their stays."Mobile Apps - Embracing Modern Technology" will be held on Wednesday, June 28, from 3:45 p.m. to 4:45 p.m. at the Metro Toronto Convention Centre. On the panel areGregg Hopkins, chief sales and marketing officer at Intelity; Jai Govindani, CTO at Red Planet Hotels; Alexander Shashou, co-founder and CEO at ALICE; and Lyle Worthington, CIO at The Student Hotel and the current HFTP Global President."This session will inform hoteliers about the value of mobility as a key component to delivering on what guests are expecting," Hopkins said. "Apps are not going anywhere. However, that doesn't preclude additional, new channels from entering the marketplace. At a minimum, an app should serve two primary purposes: 1) serve as an information resource for travelers, and 2) serve a channel to enable one-to-one communications between the hotel and guest."Apps have evolved from a marketing tool to an operations tool, he said. Today, they are facilitating reservations, mobile check-in and check-out, service requests, in-room dining and much more."The key role of a mobile app today is to create frictionless guest experiences, whether they are confined to the guestroom or property or follow the guest throughout their journey," he says. "Mobile apps make booking easier and they streamline the check-in/-out process. They help track loyalty rewards and increased options and choices for users before/during their stay and for future stays."Hopkins brings more than 30 years of varied international experience in hospitality and technology. A co-founder of Libra OnDemand, a hospitality-specific CRM solution, he worked with various hospitality enterprise property management, sales and catering, CRM, central reservation system providers, online travel agencies, and destination vacation portal solutions. He is also involved on committees or as a board member of select industry associations (MPI Foundation, HFTP, Rosen College of Hospitality Management)."When it comes to mobile apps, Intelity is a leader in delivering solutions that strengthen the relationship between hotels and their guests," Hopkins said. "In this session, hoteliers will learn why mobile apps are becoming 'the new standard' for guest service. Whether its enabling guests to personalize and define their own experiences . . . providing a constant, direct line of communication between travelers and properties . . . or delivering back-end management tools for driving business intelligence and staff controls, mobile apps are here to stay."If you're among the 60% of hoteliers not leveraging mobile apps at your properties or using a mobile app with limited functionality, I encourage you to attend this session," he added. "To see the depths of what mobile apps can do for your hotel, including providing a single, complete platform, stop by the Intelity Booth #722. We'll make you believers."For more information about Intelity's solutions for the hospitality industry, click here.
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Intelity to Reveal Proprietary Technology at HITEC for Managing Mobile Devices

Intelity 14 June 2017
Visit Intelity in Booth #722 at HITEC, June 27 to 29, at the Metro Toronto Convention CentreOrlando, Fla. -- To ensure that hotels are delivering a guest experience with zero friction, Intelity has developed proprietary technology that will manage mobile devices used by guests and staff via the property network. The new Intelity Mobile Device Manager will notify appropriate personnel if a mobile device - such as an in-room guest tablet or other handheld device used by staff - is online/offline, if the battery is low, or if the device has left the room or designated area. With the addition of the MDM, hotels now have a single platform that controls the many solutions offered by Intelity.Intelity, an innovator and leader in hospitality guest-service technology, will showcase its new Mobile Device Manager at the Hospitality Industry Technology Exposition & Conference (HITEC) in Booth #722, June 27 to 29, at the Metro Toronto Convention Centre."Traditionally, hoteliers pay a third-party to manage each mobile device supported by their network," said Intelity CEO and President David Adelson. "Rather than nickel-and-diming our customers, Intelity built this Mobile Device Manager to contain only the features our customers need for their environments. Rather than paying for bells and whistles they don't use, Intelity customers pay nothing at all. The cost of the MDM tool is absorbed into our current SAAS (Software as a Service) fees."Today, Intelity truly has a robust back-end solution to support the more than 40,000 front-end solutions deployed at hotels across the globe," Adelson said. "We invite all HITEC 2017 attendees to visit Booth #722 to see the depth of the Intelity portfolio and witness our company's commitment to customer service."For more information about Intelity's solutions for the hospitality industry, click here.

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