• Upcoming Event

    HITEC DUBAI

    Hospitality Industry Technology Exposition & Conference

    November 14–15, 2017
    Conrad Dubai
    Dubai, UAE

  • Next Event

    HITEC AMSTERDAM

    Hospitality Industry Technology Exposition & Conference

    April 11–13, 2018
    RAI Amsterdam Convention Centre
    Amsterdam, Netherlands

  • Next Event

    HITEC HOUSTON

    Hospitality Industry Technology Exposition & Conference

    June 26-29, 2018

commercial

Duetto Announces Revenue Strategy Partnership with Owner of Harry's Home Hotels

Duetto 17 October 2017
Innsbruck, Austria -- Duetto, the hospitality industry's leader in Revenue Strategy technology, has partnered with Harry's Home, Adlers and Schwarzer Adler in Innsbruck, run by the influential Ultsch family, to bring the cloud-based applications GameChanger and ScoreBoard to Austria, Germany and Switzerland."The DACH region is a place where our company and our approach to hotel Revenue Strategy have gained serious momentum, thanks to partners like the owner and operator of Harry's Home," said Patrick Bosworth, Co-Founder and CEO of San Francisco-based Duetto. "We look forward to implementing our applications and our Open Pricing philosophy in order to enable fast, sustainable growth for Harry's Home throughout the region."For five generations, the Ultsch family has operated some of Austria's most notable hotels, beginning with the historic Hotel Schwarzer Adler in Innsbruck. In 2006, they developed Harry's Home Hotels, which now has four Austrian properties, a German location in Munich, and its first Swiss unit, set to open in 2018 in Zurich. The family also opened the Adlers Hotel, a 75-room boutique property in Innsbruck, in 2013.The company's eight hotels will adopt Duetto's Open Pricing app, GameChanger, and its forecasting and reporting solution, ScoreBoard, across more than 600 rooms. The group has plans to expand to 25 owned or franchised Harry's Home locations by 2021, said Florian Ultsch, the company's Director of Business Development and a fifth-generation member of the hotelier family."We see Open Pricing and Duetto's data-driven approach to Revenue Strategy as keys to meeting the ambitious growth targets we have set for our Harry's Home brand," he said. "We sought a technology solution that could make the most of our experience in the hotel industry, and Duetto was a natural fit for the vision we have for the future of our company."By adopting Open Pricing, the foundation of Duetto's GameChanger application, Harry's Home will now be able yield rates more rapidly and with greater flexibility, drawing on web shopping regrets and denials data to better measure price sensitivity. ScoreBoard, the intelligent-reporting application, will enable the company to compile and centralize up-to-the-minute reports on performance data and forecasts, display custom reports in minutes, and deliver big-picture insights across the entire company with one click.About Harry's HomeHarry's Home Hotels combines the traditional values of hospitality with the needs of modern guests, offering several different types of spacious studio accommodations for business and leisure travelers. To provide the level of support between a hotel and an apartment, Harry's Home offers travelers the flexibility to pay for customizable accommodations.Harry's Home first opened in 2006 in Graz, before expanding to Linz, Dornbirn and Vienna. In 2015, Harry's Home opened its first hotel outside Austria, in Munich. The brand will open its first Swiss location in Zurich in 2018.Harry's is owned and operated by Hotelgruppe Fam. Ultsch, which has been run by the Ultsch family from Innsbruck for five generations. For more than 100 years, the family has owned the renowned Schwarzer Adler Hotel in Innsbruck, as well as the Adlers Hotel, a boutique property opened in 2013.Harald "Harry" Ultsch and his wife Sonja-Sophie Ultsch have managed the company since the late 1980s.
commercial

Duetto and H.n.h Hotels & Resorts S.p.A. Enter Into Revenue Strategy Partnership

Duetto 10 October 2017
Venice, Italy -- Duetto, the hospitality industry's leader in Revenue Strategy technology, has partnered with H.n.h. Hotels & Resorts S.p.A., one of the most important independent players in the Italian hospitality industry, to implement the firm's cloud solutions to the 11 H.n.h hotels currently operating in Italy. Duetto will also boost the group's growth both within its domestic market and throughout Europe. The hotel management company already manages a number of independent and branded properties in Italy, and it recently entered into an agreement to manage the DoubleTree by Hilton Trieste."There is already a true synergy between Duetto and H.n.h. Hotels & Resorts S.p.A. -- they have been adopting a manual Open Pricing policy for the past two years," said Patrick Bosworth, Co-Founder and CEO of San Francisco-based Duetto. "With our solutions, we hope to streamline and optimise their pricing system giving them a real advantage as they look to expand their portfolio."Italy-based H.n.h. Hotels & Resorts S.p.A. is to implement Duetto's price optimization app, GameChanger, across its portfolio. The company was attracted to Duetto because of its speed of innovation, the flexibility of its solutions, and the ability to implement them in a variety of property types, including resort and city centre properties."It is essential today to have tools and technologies that will help us to improve our performance and stay one step ahead of our competitors," said Francesco Criscuolo, Director of Revenue and Sales of H.n.h. Hotels & Resorts S.p.A. "Duetto is not just a partner. Using this software, it is a challenge for us. It is a challenge because it helps you think outside the box: reorganizing processes and optimizing times, providing complex real-time data and pricing suggestions, driving you toward profitability."Luca Boccato, CEO of H.n.h. Hotels & Resorts S.p.A., added: "It is a pleasure to work with Duetto, which will lead us in an even more engineering-based approach to our Revenue Strategy and support the growth plan of our group."By adopting Duetto's GameChanger, H.n.h. Hotels & Resorts S.p.A. will be able to maximize on its Open Pricing philosophy by independently yielding all segments, channels and room types in real time. GameChanger will also enable the hotel management company to draw on web shopping regrets and denials data to better measure guests' price sensitivity.About H.n.h. Hotels & Resorts S.p.AThe H.n.h. Hotel Group was founded in 1999 as a result of the entrepreneurial intuition and the solid hospitality management experience of Loris Boccato. Over the years, H.n.h. Hotels & Resorts underwent a steady and measured growth by combining a family-run business with a financial and economic vision, gaining a foothold in the hotel development and management industry and becoming, by turnover and number of rooms, one of Italy's leading independent hospitality operators in the 4- and 5-star hotel segment with a total of 11 properties, six of which cater to business travellers, with the remaining five falling into the leisure segment. A young and innovative group, in 2016 H.n.h. reported more than EUR32.42 million in total revenues, a 16% increase compared to 2015, reaching more than 1,100 rooms and employing more than 340 people. A passion for hospitality, the constant search for innovation coupled with economic efficiency, and the continuous improvement in the quality of services offered to guests are the driving force behind the group's management and development choices. In February 2017, Siparex, a private-equity manager operating in France, Italy and Spain, invested 8.5 million Euros in H.n.h. Hotels & Resorts, thus providing new financial resources for growth and development at national level. http://www.hnh.it/
Article by Michael McCartan

Why Hotel Technology Hasn't Kept Pace with Revenue Management

Duetto 3 October 2017
Predictive Data Analytics - To better understand the market demands and customer needs in order to optimise on revenue through an Open Pricing strategy, ultimately culminating in personalised prices. Machine Augmentation and Learning - To remove friction from the guest experience by replacing redundant human interventions with automated processes, allowing hotel staff to engage with the guests only in ways that truly enhance their stay. However, their technological inefficiencies and organisational habits make it very difficult for hotels to break free. Things are changing, and hotel companies are seeing the benefits of using best-of-breed, cloud-based technology solutions that don't require a huge capital investment and can be replaced relatively easily. However, there is still a large level of fragmentation between the various technologies they are now employing. This is holding back the access to and analysis of customer data.At the other end of the technology spectrum sit the online travel agents (OTAs). They occupy a walled garden environment where they have all of the data that they need in one place and organise themselves around analyzing that data to build the complete picture of online guest interaction in order to see the business opportunities.Guest-Led DataHotels do have two advantages over the technology giants - they have first-hand experience with the guest and complete knowledge of their inventory. From these they can reap valuable data insights, provided the right technology systems are in place.By combining the information they gain through hardware and supplementing it with the softer data that comes from having the guest in-house, hotels can create a richer, more granular data pool.Technological advancement, such as the Internet of Things (where hardware meets software), provides data insights into guest behaviour, likes and dislikes. Hotels can track what their guests do and where they spend. This is a huge data source that the OTAs and others don't have. By capturing that and using it when the guest comes to engage with the hotel online you can present something more relevant, appropriate and more unexpected, and that's where the hotels can start clawing back some of the imbalance of the relationship.OTAs recognise this and they are investing in booking engines, property management systems and revenue management systems. They are trying to extend their reach with the guest beyond the "search and buy" process and understand more of what is happening on property. It would be a huge mistake for hotels to let that happen because then they are conceding the last valuable asset they have. If OTAs can understand guest spend and behaviour on property, then they will own demand generation.Linking DataHotels need to link all the disparate pieces of data they hold on a guest and their properties. Thankfully, technological innovations such as the cloud make this easier than ever before.Once you have created a fuller picture of your guest you can start to market to them both pre-stay and on-site. What's more, you can exceed on their expectations.One of our young innovators at Duetto will always drink any mini bar dry of Coke Zero. For him, a tailored guest experience is arriving to find a mini bar stocked only with Coke Zero. If he has already stayed at a hotel, or another sister property within the same group, it should be easy to determine his soft drink preferences. The data is there, it is just a case of finding it, analysing it and then acting on it. The end result is an increase in mini bar sales on Coke Zero and a happy guest who feels like the hotel really understands his needs.Test and FailThe hotels industry is an inherently conservative market, but in order for it to truly get ahead it needs to break the mold. The big digital companies will go through rounds and rounds of A/B testing. They are not afraid to test and fail, test and fail. Hotels don't do this because they are fearful of the capital expenditure related to testing - they want to be sure it will work so they delay decisions.However, a new breed of hotel is breaking through. Citizen M, for example, has demonstrated that hotels can be innovative and risk-averse. They are willing to test and fail until they reach a solution.Cloud-based solutions mean that hotels don't have to invest so heavily in infrastructure and can be more agile. While cloud solutions are doing a good job at collecting and exchanging data between solutions there is still a missing link: the free exchange of data with few limitations. Many good ideas don't take flight because the barriers to entry are too high. We need to be in a position where any bright idea can get access to this market data. This will enable new solutions to test and fail very quickly, rather than spending time and money on building solutions only to find that not all of the information they need is there to fully support what the hotels want.There are so many good technology solutions out there that hotels can tap into - whether that's to do with up-sale, before the guest arrives, identify if a room is occupied or not so as to clean rooms more effectively, or know when to restock Coke Zeros. But many data points are lost because the exchange of information doesn't allow the hotels to be proactive in their engagement.Bringing data stacks together can drive revenue, it can drive guest engagement and it can drive guest experience.Remove Guest FrictionGuests want a seamless travel experience. Innovators are looking at ways to use technology to smooth the way.For example, Changi Airport in Singapore recent installed sensors to check the flow of people from planes. If two planes arrive simultaneously the airport can check to see which is emptying faster and then work to get the baggage from that flight to the carousel faster. It's a great example of how you can use data to make the customer experience richer. Another great example of using technology to remove customer friction is the new Amazon Go supermarket concept; where shoppers walk in, take what they want and walk back out again. Using machine learning, computer vision and AI, Amazon has removed the friction of supermarket queues and checkout. Instead, you open an App on your Smartphone, fill your bags and leave. Your shopping is then charged to your Amazon account.This makes me think of the check-in process at hotels. Why do we need to have a human interaction at this point? Often guests are travel-weary and just want to get to their room; they don't want to be asked, 'Have you stayed with us before?' Technology can handle the repetitive jobs, such as check in, while hotel staff should be there to enhance the guest experience.Machines remove friction, analyse data and identify opportunities. Supplement that with human empathy and you have a powerful combination.Amazon is not a poor service provider, just because you don't speak to humans. When you do, they are probably very empathetic and understanding.Imagine what an Amazon hotel would be like?How Can The Hotel Industry Catch Up? Data Quality and Quantity - The quality and the extent of the data hotels were dealing with was fairly limited. Not only were you dealing with puddles of data rather than lakes of data, but also the amount of information in these puddles was fairly limited anyway. The move toward a free flow exchange of data and new standards around how data should be structured has meant that it is easier for the various technology systems used by hotels to talk to each other. But more needs to be done to improve this data exchange. Common Language - Developments such as APIs have normalised the information exchange. Two decades ago every technology provider was structuring data to serve their own purposes and not to serve a global community. It was as if everyone talked a different language. There was no common way of translating that information. Each of these systems has now accepted a common language, and this makes the exchange of information and ability to act on it much more efficient. Co-operation - The hotel industry did not come together quick enough to recognise how far behind they were slipping in the data race. Hotel companies worked against each other, being insular in their approach to data. It's as if hotels were too scared to create a platform together with their competitors to their mutual benefit. The irony is that this inaction empowered the hotel industry's biggest competitors, the OTAs. If they had created a platform similar to what the OTAs are sitting on, then the hotels would be in a stronger position and competing on customer service and experience rather than at a technology level. Technology shouldn't be the advantage between hotels; it's the application of technology that should make the difference.By accident hotels gave the OTAs their customer data when they gave them their inventory. This gave the OTAs the ability to dissect and analyse this data to further outwit the hotels at their own game. Hotel companies now have a responsibility to set aside their differences and open up the data lake in order to compete more effectively.Reprinted from the Hotel Business Review with permission from www.HotelExecutive.com
commercial

The Definitive Guide to Hotel Blockchain Technology

Duetto 22 September 2017
Despite the hype, it is clear that blockchain and distributed ledger technologies are not fully matured. As a result, we are not quite at the point of widespread adoption just yet. At a recent conference, speakers likened blockchain to the 1989-1990 Internet, a time when the basics were still being figured out. Yet, according to multiple reports, the craze is spreading quickly, with new blockchains being launched weekly in a variety of industries and applications.The time when blockchain becomes relevant to the hotel industry is not far away, and executives in the industry need to pay attention to it, said Patrick Dunphy, CEO of Hospitality Technology Next Generation."We're beyond the point where blockchain is cutting edge, and it's going to pass us by if we don't pay attention," Dunphy said. "Although we're not there yet from a distribution perspective, we shouldn't ignore the underlying technology."In response to the interest in blockchain, the Hospitality Financial Technology Professionals association has formed a task force to study the technology and its future role in hospitality.WHAT IS BLOCKCHAIN?In general, blockchain can be described as an incorruptible, decentralized ledger of economic transactions that can be programmed to record anything of value, not just financial transactions. Among other things, that could include hotel and other travel bookings.Blockchain first became part of the technology conversation through its role in the development of so-called cryptocurrencies, such as Bitcoin and Ethereum.One significant advantage in deploying blockchain technology is cost savings. All parties can access the blockchain, which updates at specific intervals. Using distributed-ledger technology, blockchain technology removes the middlemen in transactions, such as hotel bookings. The results are lower transaction fees and a more efficient route between supplier (hotel) and end user (guest).WHY DOES IT MATTER FOR HOTELS?While some travel technology companies, especially in the airline and loyalty spaces, have produced blockchain prototypes, real-world hotel distribution and revenue strategy applications are so far few and far between.One of the most aggressive proponents of blockchain in the hotel industry has been TUI Group, a multi-faceted travel group that has 300 hotels in its portfolio, including those in a joint venture with Rui Hotels. The company currently manages an in-house private blockchain to handle internal processes and manage distribution of its hotel inventory and other assets.The company is also working with IBM to create a public blockchain for hotel distribution and has another project in the works, BedSwap, to assist in its revenue management functions. Through BedSwap, TUI intends to connect its revenue management infrastructure to its property management system through blockchain.The system would allow the company to capture guest data from the PMS and feed it into the blockchain, creating a marketing engine that would enable one-to-one marketing to guests. The project is still in test phase, with no announced launch date.Another ambitious blockchain proposal in travel comes from an organization based in Switzerland. Winding Tree says it wants to create blockchain to build a decentralized distribution platform that cuts out online travel agencies in consumer/travel supplier transactions.According to the group's announcements, neither traveler nor hotel would pay commissions on transactions. Instead, the blockchain would impose small transaction fees for every smart-contract executed by the network. So far, the effort appears to be more hype than reality, but it shows the kind of direction the technology could take. It aims to launch a kind of crowdsourced fundraising for the project on November 1.In Australia, online travel agency WebJet recently partnered with Microsoft to create a blockchain online booking platform for airlines, car rental and hotels in parts of Asia. The platform uses a version of blockchain application Ethereum to power the site.Is the hotel industry ready for widespread deployment of blockchain technology? Probably not, but it seems likely a breakthrough could occur shortly, and it will probably center on distribution. The ultimate benefits to hotels with blockchain distribution could be lower costs of acquisition and greater control over the distribution process.Thanks to Khalid Ladha of Duetto Research's Customer Success team for his help in preparing this article.
commercial

Duetto Announces Revenue Strategy Partnership with Jamaica's Half Moon

Duetto 19 September 2017
Montego Bay, Jamaica -- Duetto, the hospitality industry's leader in Revenue Strategy technology, has spread its cloud-based solutions to a key property in the Caribbean, signing an agreement with Jamaica's leading luxury resort, Half Moon."Half Moon is one of the very best resorts the Caribbean has to offer, and we're incredibly proud and excited to partner with this property," said Patrick Bosworth, Co-Founder and CEO of San Francisco-based Duetto. "We are confident that Duetto's data-driven approach to Revenue Strategy and its cloud applications will help Half Moon maximize its potential and sustain its success in leading the hospitality market in Jamaica and the Caribbean."Duetto rapidly expanded its reach in the Caribbean in 2016 by partnering with Sandals Resorts. Its agreement with Half Moon establishes Duetto's flagship application, GameChanger, as the resort's solution for optimizing room pricing and digital distribution.By adopting Open Pricing, the foundation of the GameChanger application, Half Moon will now be able to yield rates more rapidly and with greater flexibility, drawing on web shopping regrets and denials data to better measure price sensitivity.Half Moon will also adopt ScoreBoard, Duetto's intelligent reporting application, and BlockBuster, its application for optimizing contracted and group business. Half Moon's investment in the three cloud-based solutions is part of a multi-year, $75 million overhaul, which will expand the resort's capacity to nearly 240 rooms, said Sandro Fabris, the resort's general manager."Half Moon is pleased to move forward with Duetto as its new Revenue Strategy partner," Fabris said. "Considering Jamaica's diverse seasonality and our unique accommodation offerings, we are looking forward to becoming more flexible with our pricing and meeting our guests' demands more effectively."ScoreBoard will enable Half Moon to compile and centralize up-to-the-minute reports on performance data and forecasts, display custom reports in minutes, and deliver big-picture insights across the entire company with one click.Half Moon is one of the first hotels to deploy BlockBuster, a new solution built to foster collaboration between properties' sales and revenue management departments to yield non-transient business more dynamically.About Half MoonHalf Moon, a 400-acre resort in Jamaica, is considered one of the Caribbean's most iconic destinations. Located 10 minutes away from Montego Bay's Sangster International Airport, the 63-year-old property features two miles of private beachfront and elegantly appointed rooms and suites. The AAA Four-Diamond resort also offers 31 expansive villas (ranging up to 7 bedrooms) all with private pools and personal staff of butler, cook and housekeeper.Half Moon offers guests a wide variety of amenities and activities, including the multi award-winning Fern Tree Spa, the largest spa in the Caribbean, a Robert Trent Jones Sr.-designed 18-hole championship golf course with academy, Spinning(r) classes, 11 lit tennis courts, equestrian centre, fitness centre and wellness offerings, a delightful children's village, water sports, and more. Visit www.halfmoon.com.
commercial

Duetto and Constance Hotels & Resorts Announce Revenue Strategy Partnership

Duetto 23 August 2017
Poste de Flacq, Mauritius -- Duetto, the hospitality industry's leader in Revenue Strategy technology, has partnered with Constance Hotels & Resorts to bring the firm's cloud-based solutions to the seven Constance resorts in luxury destinations across the Indian Ocean."Our agreement with Constance Hotels and Resorts shows the benefits of a new approach to Revenue Strategy in the luxury-resort sector, and we're pleased to count such a high-caliber hotel company as our newest partner," said Patrick Bosworth, Co-Founder and CEO of San Francisco-based Duetto. "We believe that adopting Duetto's Revenue Strategy applications -- and the Open Pricing philosophy that powers them -- will be the start of even more success for Constance."Mauritius-based Constance has agreed to implement Duetto's price optimization app, GameChanger, and its intelligent reporting solution, ScoreBoard, across more than 1,000 rooms. But the hotel company was drawn to more than just the new capabilities enabled by those cloud applications, said Jean-Jacques Vallet, CEO for Constance Hotels & Resorts."We anticipate GameChanger and ScoreBoard having a meaningful impact on our strategy in the near term, but we also like our prospects for growing together with Duetto as both companies continue to prioritize and value innovation," Vallet said. "Constance Hotels has very ambitious goals for its Revenue Strategy and performance in the future, and we think Duetto's product roadmap and Customer Success support model can help us achieve those targets."By adopting Open Pricing, the foundation of Duetto's GameChanger application, Constance will now be able to yield rates more rapidly and with greater flexibility, drawing on web shopping regrets and denials data to better measure price sensitivity. ScoreBoard, the revenue intelligence application, will enable Constance to compile and centralize up-to-the-minute reports on performance data and forecasts, display custom reports in minutes, and deliver big-picture insights across the entire company with one click.About Constance Hotels & ResortsConstance Hotels & Resorts is based in Mauritius and owns seven five-star luxury resorts across the Indian Ocean. "True by Nature," the hotel properties combine luxurious beach settings with upscale spa experiences, expansive restaurant choices and wine cellars, diving expeditions with Indian Ocean marine life from turtles and dolphins to whale sharks, and three different championship-level golf courses. Constance has two properties in each of Mauritius, Seychelles and Maldives, as well as a resort in Madagascar.
commercial

Melia Hotels International Partners With Duetto to Transform Revenue Strategy

Duetto 15 August 2017
Palma de Mallorca, Spain -- Duetto, the hospitality industry's leader in Revenue Strategy technology, and Melia Hotels International have partnered to implement Duetto's cloud-based solutions as part of the company's ongoing digital transformation. Melia, one of the largest hotel companies in the world with seven brands and more than 370 hotels across 43 countries, has undertaken several initiatives to elevate its Revenue Strategy and digital-marketing and distribution capabilities. Its adoption of Duetto's price optimization application, GameChanger, and revenue intelligence application, ScoreBoard, confirms the two companies are aligned on a long-term vision for innovation."We are thrilled to partner with Melia, one of the industry's leading companies, and it's gratifying they saw our company as a change agent that could help their transformation," said Patrick Bosworth, Co-Founder and CEO of San Francisco-based Duetto. "We look forward to helping Melia remake its revenue organization into one that proves the power of Open Pricing, the strategy that drives GameChanger, which will also enable Melia to leverage new tactics and data sources that continually disrupt the industry.""Melia's Revenue Strategy includes next-generation pricing and distribution tactics, the digitization of its loyalty program and a movement toward personalizing the guest experience from booking to post-stay, leading to optimizing the customer experience and to offering the best personalized value proposals for specific audiences," said Thomas Adler, Vice President of Global Revenue Strategy for Melia Hotels International."A modern Revenue Strategy is one important piece of our broader change initiatives, and we felt Open Pricing would not only help us achieve that, but also position Melia to lead the hotel industry into the future as we pursue goals like personalization and embracing data in everything we do," Adler said. "We look forward to developing even more new strategies and solutions in the future."ABOUT MELIA HOTELS INTERNATIONALFounded in 1956 in Palma de Mallorca (Spain), Melia Hotels International is one of the largest hotel companies worldwide as well as the absolute leader within the Spanish market, with more than 370 hotels (current portfolio and pipeline) throughout more than 40 countries and 4 continents, operated under the brands: Gran Melia Hotels & Resorts, Paradisus by Melia, ME by Melia, Melia Hotels & Resorts, Innside by Melia, Sol by Melia and TRYP by Wyndham. The strategic focus on international growth has allowed Melia Hotels International to be the first Spanish hotel company with presence in key markets such as China, the Arabian Gulf or the US, as well as maintaining its leadership in traditional markets such as Europe, Latin America or the Caribbean. Its high degree of globalization, a diversified business model, the consistent growth plan supported by strategic alliances with major investors and its commitment to responsible tourism are the major strengths of Melia Hotels International, being the Spanish Hotel leader in Corporate Reputation (Merco Ranking) and one of the most attractive to work worldwide. Melia Hotels International is included in the IBEX 35 Spanish stock market index.Follow Melia Hotels International on Twitter @MeliaHotelsInt and Facebook meliahotelsinternational. www.melia.com. comunicacion@melia.com
commercial

Tank Stream Hotel Becomes First Australian Hotel To Use Duetto's Cloud-Based Revenue Strategy Solutions

Duetto 11 August 2017
Duetto's cloud-based applications, GameChanger and ScoreBoard, provide a comprehensive Revenue Strategy for the property that goes well beyond simply pricing hotel rooms.GameChanger, the rate optimization solution powered by Duetto's Open Pricing philosophy, will enable the Tank Stream Hotel to yield room prices with greater flexibility, drawing on the latest sources of data to measure demand and guests' price sensitivity. ScoreBoard, the revenue intelligence application, will let the hotel compile and centralize forecasts and performance reports, as well as create and share data visualizations in minutes, to make more informed decisions much faster."We could not be more excited to have the Tank Stream Hotel in Sydney as our newest partner," said Patrick Bosworth, Co-Founder and CEO of San Francisco-based Duetto. "The hotel's embrace of Open Pricing and swift execution of the on-boarding process make us confident that we'll have a new champion of data-driven Revenue Strategy in Australia and the Asia-Pacific region for a long time to come."The responsiveness of GameChanger and ScoreBoard allows the hotel to optimise mix and independently yield all channels. It enables far greater flexibility in managing different market segments, while keeping third-party distribution channels open with fewer restrictions.General Manager of the Tank Stream Hotel, Klaus Kinateder, said that Duetto's applications were able to both address the hospitality sector's increasingly complex distribution environment and respond to the particular requirements of a heated market like Sydney."When you are operating close to 90% occupancy on most days, it is essential that you have all the available data at your fingertips," Kinateder said. "We were attracted by the fact that the Duetto system is intuitive. It can glean knowledge that a major concert or sporting events, or perhaps serious issues with the airport or at the cruise terminal, are having significant effects on demand.He added that the Tank Stream Hotel looks forward to being able to make pricing and distribution changes remotely and quickly, using continually updated data."Since opening just over a year ago, we set for ourselves the goal of being one of the most technologically sophisticated hotels in Sydney," Kinateder said. "We offer guests the best free high-speed internet in the city, as well as free in-room movies, and now we will complement that with the most advanced technology to manage the hotel's room inventory and pricing."Duetto's signing of the Tank Stream Hotel adds to its existing network, which comprises some 2,000 hotel and casino properties in more than 60 countries.About the Tank Stream Hotel, SydneyThe Tank Stream Hotel is Sydney's newest international hotel, part of the global St Giles hotel collection. Boasting the best location in Sydney, the Tank Stream Hotel was created out of a former office building in the heart of the central business district, a few minutes from the city's major corporate and government offices and just a short walk to city icons including the Sydney Opera House and Sydney Harbour.The Tank Stream name refers to the water source (still running under the hotel) that was responsible for Europeans selecting the site to establish what has become one of the world's most dynamic and attractive cities.The hotel has 280 rooms with an attractive 'all inclusive' rate package that includes free high-speed internet, in-room movies, mini-bar (non alcoholic), and Nespresso coffee.The Tank Stream Hotel offers bistro-style dining in Le Petit Flot restaurant, along with a laneway cafe and deli. Learn more at www.tankstreamhotel.com.au.
commercial

Registration Now Open For Europe's Third Annual Revenue Strategy Forum

Duetto 10 August 2017
London -- Hospitality innovators and brand executives will convene 6 November at the Amba Charing Cross Hotel for the Third Annual Revenue Strategy Forum (RSF), a spirited discussion and networking event focused on how hotels can create value in a rapidly evolving marketplace.RSF is an educational event organized by Duetto, the market leader in hotel profit optimization technology."Entering its third year in Europe, RSF has quickly become a critical program to develop new ideas that will shape the future of hospitality," said Patrick Bosworth, Co-founder and CEO of Duetto. "As macroeconomic trends and forces impacting the industry become even more volatile, we are excited to expand this forum to bring hotel professionals together and develop new revenue strategies alongside owners, asset managers, brands and fellow innovators."For tickets and further information, please visit http://www.rsflondon.com.Last year's Revenue Strategy Forum drew more than 150 hotel industry professionals, discussing increasing challenges from the growth of third-party intermediaries to the further commoditization of the hospitality industry -- concluding that hotels must develop a holistic approach to Revenue Strategy, which optimizes channel mix to achieve greater profitability and market share.On 6 November, discussion turns to the state of the industry today, as hotel performance enters a new period of uncertainty and discomfort.Agenda and topics to be discussed at RSF London include:Keynote: Bret Greenstein, VP of Consumer Business, IBM Watson Internet of ThingsHow Cognitive & Predictive Intelligence will Transform HospitalityLearn from one of the foremost experts in the field how cognitive and predictive analytics have transformed other industries, as well as their potential to affect the way hoteliers forecast and more accurately anticipate the needs of our guests.Panel: Rethinking Hotel TechnologyRather than bolting on more solutions to an already fragile ecosystem, innovative hotels are beginning to rethink their tech stack and are looking for ways to better integrate multiple systems in a modern cloud architecture to better personalize offers and experiences for guests.Panel: The Untapped Potential of Personalization: A Brand vs. Independent ApproachBuilding guest profiles that can be shared securely among systems allows hotels to build a special relationship with each and every guest.Closing Keynote: Rik Vera, Co-Founder, NexxworksExtreme Customer Centricity in a Networked WorldCustomer behavior is changing at such a rapid speed that businesses need to become a network if they want to survive. Above all, companies must put the customer first.
commercial

Hotel Thought Leaders, Disruptors Headline RSS 2017

Duetto 3 August 2017
Washington, D.C. -- Thought leaders, including hotel brand executives, asset managers, and technology innovators, examined how hotel marketing and technology must evolve to meet new challenges facing the hospitality industry, at the fifth annual RSS, July 26th in Washington, D.C.Lee McCabe, Vice President at Alibaba Group, delivered the opening keynote address. The closing keynote featured Michael Saylor, noted philanthropist and visionary whose pioneering work in analytics and strategic planning was laid out in his book, The Mobile Wave.Executives from leading hotel companies, including Hilton, citizenM, Great Wolf Resorts and Host Hotels & Resorts, spoke from center stage, and start-up disruptors such as Bizly (www.bizly.com), Fornova (www.fornova.com), and Stay Wanderful (www.staywanderful.com) helped attendees think through the next waves of innovation and how they can be applied at the property and corporate levels.Cindy Estis Green, CEO, and co-founder of Kalibri Labs LLC spoke on the changing nature of comp sets and moving to a new benchmark group concept as a measure for evaluating revenue and company metrics. And Duetto's COO Nelson Veiga led a deep dive into the investment landscape and how innovation speaks to money flows in the capital markets."RSS 2017 was another successful look at the rapidly accelerating pace of disruption and innovation, and how they are impacting hoteliers at all levels," Estis Green said. "We appreciate the participation of all of our speakers, sponsors, and attendees -- and look forward to sharing information on next year's event as we move into our sixth successful year."RSS combines education, networking and high-level information sharing among hundreds of industry leaders who are responsible for increasing revenue and optimizing demand.For information on attending or sponsoring RSS in 2018, please email Stacy Silver at ssilver@silverhospitalitygroup.com.About the Revenue Strategy Summit (RSS) The Revenue Strategy Summit is a one-day conference hosted by Duetto, Kalibri Labs, and Silver Hospitality Group, bringing together thought leaders and practitioners to examine forces reshaping the hospitality industry. This innovative conference taps into industry leaders who help elevate the perspective of Revenue Strategy while addressing revenue data, marketing, and technology.About Kalibri LabsOperating at the intersection of distribution, revenue management, sales and marketing, Kalibri Labs helps hotels improve profit contribution by evaluating performance based on revenue net of acquisition costs. Kalibri Labs' robust industry-wide database, along with its patent-pending cloud technology platform and apps, enable systematic identification of strengths and weaknesses in the demand stream with a focus on contribution to profit rather than top-line results.Kalibri Labs gathers data from more than 30,000 hotels representing more than 100 brands with historical trends dating back to 2011. Adding 100 million transactions per month to its base of 3 billion, the Kalibri database provides visibility into the drivers and the costs of all direct and third-party demand channels in major markets. Kalibri's benchmarking tools enable owners and operators to determine a hotel's optimal channel mix and manage resources to achieve it. In combination with key external data streams such as AirBnB stay patterns, search/shopping and consumer review data, Kalibri Labs further characterizes the nature of demand in major markets to provide context for hotel operators and developers in their performance or acquisition planning.The Kalibri team is a seasoned group of executives with deep industry experience and a passion to sustain the industry's financial health in a highly challenging and dynamic digital marketplace.About Silver Hospitality GroupSilver Hospitality Group (SHG) specializes in building revenues and profitability for hospitality companies through targeted industry relations outreach, creative marketing solutions and specialty events. The firm and its network provide unparalleled experience and relationships in all facets of hospitality.
commercial

Duetto Brings Revenue Strategy Solutions to Outrigger Hotels and Resorts

Duetto 19 July 2017
San Francisco -- Duetto, the market leader in hotel profit optimization technology, announced today that it has partnered with Outrigger Enterprises Group to implement its cloud-based Revenue Strategy solutions at seven Outrigger hotels, totaling close to 2,800 rooms. The agreement will enable Outrigger hotels to fully optimize revenue and easily analyze company-wide performance with Duetto's GameChanger and ScoreBoard applications."We are very happy to announce this partnership with Outrigger Enterprises Group," said Duetto CEO Patrick Bosworth. "In today's fast-paced and complex marketplace, Duetto's cloud-based Revenue Strategy solutions provide the ability to manage distribution complexity, optimize business mix and ultimately increase revenue. We are excited to partner with a forward-thinking company like Outrigger."By adopting Open Pricing, the core element of Duetto's GameChanger application, Outrigger will now be able yield rates more rapidly and with greater flexibility, drawing on web shopping regrets and denials data to better measure price sensitivity. ScoreBoard, the Revenue Intelligence application, will enable Outrigger to compile and centralize up-to-the-minute reports on performance and forecasts, display advanced data visualizations, and deliver actionable insights across the entire company with one click."We partnered with Duetto to optimize our revenue and business mix, allowing us to compete even more effectively in a highly competitive market," said Paul Richardson, Chief Operating Officer at Outrigger Enterprises Group. "It was important for us to partner with a company that has expansive hotel Revenue Strategy experience and one that positions us for the future. Open Pricing will allow us to get the optimal price to our customers, while ScoreBoard will provide big-picture insights across the entire portfolio."Duetto partners with many of the leading hotels and casino brands around the world. Nearly 2,000 hotels and casinos in more than 60 countries have partnered to use Duetto's applications, including GameChanger and ScoreBoard.About Duetto Duetto delivers the most powerful Revenue Strategy solutions to the world's leading hotels and casinos, allowing them to better manage pricing, revenue and business-mix decisions with superior, actionable data.The unique combination of hospitality experience and technology leadership enables Duetto to provide new insights on pricing and demand as a true cloud-based software-as-a-service. With Revenue Strategy and Revenue Intelligence applications that address the challenges of today's hospitality industry, Duetto helps hotels and casinos optimize profits and guest loyalty.Thanks to rapid marketplace adoption, Duetto is expanding in key markets throughout the Americas, Europe and Asia. Nearly 2,000 hotel and casino properties in more than 60 countries have partnered to use Duetto's Revenue Strategy and Revenue Intelligence applications. ABOUT OUTRIGGER HOTELS AND RESORTSOutrigger Hotels and Resorts is a privately held leisure lodging, retail and hospitality company with corporate offices in Hawaii and operating globally in the Asia-Pacific, Oceania and Indian Ocean regions. From its Outrigger Signature Experiences to its Outrigger DISCOVERY loyalty program, the values-based company invites guests to escape ordinary with exceptional hospitality and authentic cultural experiences, incorporating local traditions and customs at each of its properties worldwide. Founded in 1947, Outrigger has grown into a highly successful, multi-branded portfolio of hotels, condominiums and vacation resort properties, including Outrigger(r) Resorts, OHANA Hotels by Outrigger(r), Hawaii Vacation Condos by Outrigger(r), Embassy Suites(r), Holiday Inn(r), Best Western(r), Wyndham Vacation Ownership(r) and Hilton Grand VacationsTM. Outrigger currently operates and/or has under development 37 properties with approximately 6,500 rooms located in Hawaii (Oahu, Maui, Kauai, Hawaii Island), Guam, Fiji, Thailand, Mauritius, and the Maldives. Find Outrigger at: www.outrigger.com or visit @OutriggerResorts on Facebook, Instagram and Twitter.###
commercial

Revenue Strategy Forum Hong Kong Prepares Hoteliers for the Next Wave of Challenges

Duetto 17 July 2017
Hong Kong -- The smartest minds in hotel revenue management will convene 11 October for the third annual Revenue Strategy Forum (RSF) Hong Kong, to discuss ways hotels can optimize their pricing and distribution in the face of an increasingly dynamic marketplace and new industry challenges. Hotel ICON will host the daylong conference, which will feature insights from leading hospitality executives and the founders of co-host Duetto.Third Year for RSF ConferenceIn an era of rapid change with new players and intermediaries, it's critical that all hotel stakeholders -- GMs, DORMs, sales and marketing leaders, owners and asset managers -- have the right revenue strategies in place to tackle distribution complexities. The third annual RSF, sponsored by Duetto and Hotel ICON, is a gathering of thought leaders designed to help hotels implement holistic strategies to achieve top- and bottom-line growth."Entering its third year in Asia, RSF has quickly become a critical program to generate new ideas and approaches to shape the future of hospitality," said Patrick Bosworth, co-founder and CEO of Duetto. "We are excited to expand this forum to bring even more innovation forward and develop new revenue strategies alongside hotel owners, asset managers and brands."EVENT HIGHLIGHTSGENERAL SESSION: Making Marketing a Bigger Part of Your Revenue Strategy How can hotel marketers become a bigger part of the machine that drives revenue and profits and earn a seat at the table with their peers? Hear from experts on what metrics should matter most and innovative ways to drive greater results that align with the company's Revenue Strategy.GENERAL SESSION: China Market Outlook With continual increasing outbound travel by Chinese consumers, what are the current distribution and technology gaps hotels need to bridge and what are some upcoming trends that hotels need to know?GENERAL SESSION: The Future of Hotel TechnologyRather than bolting on more solutions to an already fragile ecosystem, innovative hotel companies are beginning to rethink their tech stack and are looking for ways to integrate multiple systems in a modern cloud architecture to better personalize offers and experiences for guests."An innovation thought leader in hospitality management, Hotel ICON is committed to innovating the hotel industry developing the next generation of hotel leaders in Asia, which is why we look forward to hosting the third Revenue Strategy Forum this year," said Richard Hatter, General Manager of Hotel ICON.A runner-up in the 2013 United Nation's World Tourism Organisation Ulysses Award for Innovation in Enterprises, Hotel ICON is known for being both sustainable and profitable as well as showing great commitment to innovating integrated teaching, learning and research in the hospitality industry."The hotel market in Asia will continue to change, as will the landscape for distribution and technology, especially as we take control and shape technology to fit our needs, large and small," Hatter said. "Even as the competition in this space intensifies, the sharing of best practices and new ideas among hoteliers and strategists is more important than ever."Registration (hotlink - http://www.rsfhongkong.com) is now open. Early-bird pricing is $199 until 1 September, $299 after.About Duetto:With cloud-based applications that address hospitality's increasing complexity in distribution and technology, Duetto provides powerful Revenue Strategy solutions to optimize profit and guest loyalty. Its GameChanger and ScoreBoard apps deliver key insights into pricing and consumer demand for hotels and casinos.Duetto's applications leverage forward-looking and consumer-centric data sets, such as web shopping regrets and denials. This helps hoteliers better understand a property's unconstrained demand and tailor a pricing strategy for optimal revenue and profit.The company's Open Pricing philosophy enables users to yield every booking date, room type, customer segment or booking channel independently according to demand for each, without ever having to close off any of those categories.The holistic Revenue Strategy championed by Duetto produces not only greater revenue and profit, but also a lift in market share relative to users' competitive set. In 2016, Duetto's fully deployed hotel clients recorded an average RevPAR Index lift of 6.5%. The company now partners with approximately 2,000 hotel and casino properties in more than 60 countries and has offices in seven major markets throughout the Americas, Europe, Middle East and Asia.About Hotel ICON:Unlike any other, Hotel ICON is an upscale Hong Kong hotel in the heart of Tsim Sha Tsui East. Standing as a testament to Hong Kong's creative energy and vibrant arts scene, Hotel ICON showcases work from the city's celebrated designers and the world's most acclaimed architects. Offering the ultimate in comfort and committed to service excellence, Hotel ICON's 262 stylish guestrooms comprise seductive extras, including complimentary wired and Wi-Fi internet connections, smartphone with unlimited mobile data and an ultra-slim 40" Ultra High Definition LED TV. Located on level 9, Hotel ICON's Angsana Spa is a tranquil oasis while the harbour-facing outdoor swimming pool and fitness centre allow guests to exercise while enjoying views of Hong Kong Island's spectacular skyline.With a maximum capacity of 580 persons, Hotel ICON's grand Silverbox ballroom is the ideal venue for a celebration or theatre-style conference. Hotel ICON houses three restaurants: Above & Beyond, The Market and GREEN, providing guests with exceptional quality of the food and impeccable service. wallpaper* magazine included Hotel ICON in its 2011 list of the world's Best Business Hotels and DestinAsian included the hotel in its Luxe List 2011. The premier hotel has also won in 2 categories including t
Article by Marco Benvenuti

Hotel Technology Pendulum Swings Back To Best-Of-Breed Approach

Duetto 4 July 2017
Until recently, the advantages of a single enterprise solution executing all the functionality of your hotel technology could be justifiably argued.A single system providing everything from reservations through check-out would ideally minimize the number of different user interfaces for staff and reduce the potential for errors in data storage and processing.The idea of a functional enterprise system from a single vendor -- offering a booking engine, PMS, CRM, RMS and channel management, for example -- means that there is only one user interface, one database and one support number to call.On the flipside, one could argue that advancements in hotel technology, particularly cloud computing, have all but eliminated the advantages of a single enterprise solution.First, it's hard to envision a one-size-fits-all solution that appeals to hotels of all shapes and sizes. Additionally, nobody is confident that one provider is able to match best practices for specialized products in the fields of property, guest, channel and revenue management.Simply put: You can't be the best at all things. If you have a single provider that does everything for you, there's little chance it can do everything well.So smart hoteliers are considering a hybrid approach, consisting of many different solutions all plugged into the same centralized, cloud-based platform.This type of setup fixes three things immediately:The number of integrations is greatly reducedGuest and transactional data is centralized, not replicated or brokenAll applications can move to the cloud, saving hosting and hardware costsA best-of-breed approach also solves for gaps in a software suite, where a provider might be proficient in channel management, for example, but lack sophistication in revenue management.RED LION BRINGS A NEW APPROACH TO HOTEL TECHNOLOGYFor a recent example, look at Red Lion Hotels Corporation. Understanding that leading-edge technology, e-commerce and digital-marketing solutions would be critical to a brand turnaround, but realizing the company didn't have the time or the budget to attack each of these technologies internally, executives decided a best-of-breed approach would give them agility and room for future growth.In 2014, RLHC announced RevPak, a technology platform that brings together best-in-class third-party technologies to handle reservations, distribution, customer relations, CRM, marketing, revenue management and other tools.Since systems are all well interconnected, communication amongst them is quick and reliable. This makes it easier for hotels to present customers personalized offers based on their profiles and past behavior."There's a beauty within RevPak because if one system is not working or not playing well in the sandbox, that's a component that we can remove and replace," EVP and CMO Bill Linehan told Duetto. "I don't have core competency in all 12 or all 14 of these systems, but I do have a competency of understanding what it's supposed to do for us and a competency in understanding what else we would like for it to do for us."A CENTRALIZED CLOUD SOLUTIONThe next step is pretty clear. When your database is centralized and above-property, it gives operators access, in real time, to accurate data from all parts of the operation.For example, consider Adobe's newest push into marketing automation, with the Big Data behemoth accurately portraying hospitality as an industry with serious communication issues.One might guess that Adobe is inserting itself into hospitality as a single enterprise solution to solve all of hospitality's problems in one fell swoop. In reality, Adobe is not building a booking engine, PMS or RMS (to my knowledge). Instead, they are banking on a hybrid approach where Adobe will plug into a centralized platform or database, which is also seamlessly connected to all the tools needed to run a hotel.With a hybrid approach that allows a variety of different systems connected to a centralized, cloud-based platform, it no longer matters that your technologies talk to each other. They just have to talk well with the main platform. So if you're shopping for a CRM, which PMS you use no longer matters. Your PMS would essentially connect to a "common denominator" before connecting to your preferred CRM.DO IT WELL OR NOT AT ALLThat is not to say connecting several best-of-breed systems will go without hiccups.In Hospitality Upgrade, hospitality technology consultant Jon Inge suggests hotels looking to go this route need to ensure they're asking the necessary questions to their technology partners:Which combination of systems will provide the most seamless user interface?Will I be able to add or remove components without issue?Who will I go to for support?Once these issues are resolved, it's clear that hoteliers should move forward with a hybrid approach to their hotel technology stack, where PMS, CRS, CRM and RMS providers should be left to hone their individual craft. Leave developing top-tier systems to the experts, but rethink system integrations by adding a centralized data center through which all systems communicate seamlessly.
commercial

Duetto Promotes Nelson Veiga to COO, Nathan Crisp and Nevin Reed to VPs of Customer Success and Managed Services as Company Accelerates Expansion

Duetto 19 May 2017
New York -- Duetto, the market leader in hotel profit optimization technology, announced today that it has promoted Nelson Veiga to Chief Operating Officer, where he will lead the sales and service organizations as the Revenue Strategy technology company scales for the next phase of global growth. Veiga most recently led the Customer Success and Deployment teams over the past year, when Duetto's install base grew by more than 600 hotels and fully-deployed properties achieved on average a 6.5% year-over-year lift in RevPAR Index."Nelson has been instrumental in improving our processes and creating efficiencies that have allowed our new customers to deploy much faster, while also ensuring current users continue to receive unmatched customer service," said Patrick Bosworth, CEO and Co-Founder. "Those efforts matched with GameChanger, the industry's only Revenue Strategy application powering Open Pricing, have enabled our customers to drive significant revenue increases while better managing distribution complexity."Bosworth continued, "Prior to serving as EVP of Operations, Nelson led our Americas sales team to record growth, and that background uniquely positions him for this role. Having a tight integration between sales and service will allow us to continue to scale, and I am thrilled to have Nelson step into this crucial position."Duetto also announced two other key promotions: Nathan Crisp as Vice President, Managed Services and Customer Success, Americas; and Nevin Reed as Vice President, Managed Services and Customer Success, Casinos. Both will work from the company's office in Las Vegas and report to Veiga.Both Crisp and Reed have more than 15 years of Revenue Strategy experience at some of the industry's largest hotel and casino companies. Crisp most recently served as VP of Revenue Management and Distribution for Trump Hotels. Before joining Duetto three years ago, Reed was Director of Revenue Management at Caesars Entertainment, where he was responsible for more than 8,000 rooms at four casino resorts in Las Vegas and Laughlin, Nev."Nathan Crisp and Nevin Reed are shining examples of the Revenue Strategy expertise our Customer Success and Managed Services teams bring to our customers, and I am excited to announce their promotions," Bosworth said. "Building on an already deep pool of talent and creativity at Duetto, these leaders will help us realize the true vision of Revenue Strategy that has animated Duetto since our founding."Duetto partners with many of the leading hotels and brands around the world. More than 1,500 hotels and casinos in more than 60 countries have partnered to use Duetto's multitenant cloud-based applications, including GameChanger and its Revenue Intelligence application, ScoreBoard.GameChanger, company's flagship Revenue Strategy application, helped produce a 6.5% average year-over-year RevPAR Index lift for fully deployed hotel customers globally in 2016. It is an unprecedented metric and marks the first time a Revenue Strategy solution has been directly tied to this kind of increase in revenue for hotels."We are tremendously proud that GameChanger has helped our hotel partners increase revenues dramatically in the past year," Veiga said. "With hotels in more than 60 countries and most major destinations, we have seen firsthand the positive impact of an integrated Revenue Strategy on hotel price optimization. And we thank our customers for their support. We are excited about the months ahead, when we will be sharing even more disruptive solutions with the industry."About the Executive Management PromotionsNelson Veiga - Chief Operating OfficerNelson Veiga joined Duetto in 2014 and served as Vice President of Sales for the Western Region of the United States, as Vice President of Sales for the Americas and most recently as Executive Vice President of Operations. He has more than 20 years of senior management experience helping to build, scale and manage innovative startup companies in hospitality technology, mobile technology and other areas. Veiga has a master's degree in management information systems from Florida International University and a bachelor's degree in liberal arts from the University of the State of New York.Nathan Crisp - Vice President, Managed Services and Customer Success, AmericasNathan Crisp joined Duetto in 2016 after serving more than 15 years in senior revenue management positions in the hotel and airlines industries. Most recently, he helped establish Trump Hotels' technology platform of systems and led the hotel portfolio's revenue and distribution strategies. Prior to that, he held similar roles for Interstate Hotels and Resorts and Preferred Hotel Group. Crisp graduated with a bachelor's degree in business administration from Regis University.Nevin Reed - Vice President, Managed Services and Customer Success, CasinosNevin Reed joined Duetto in 2014 as a Director of Customer Success and has served in various roles over the past three years. Reed helped launch Casino Managed Services, enabling customers to leverage Duetto's deep Revenue Strategy experience through consulting and hands-on yielding. Prior to Duetto, Reed served as Director of Revenue Management for Caesars Entertainment and served in a similar role at Atlantis Resort and Casino and Ocean Club Resort in Nassau, Bahamas, before joining Caesars. Reed graduated with a bachelor's degree in hotel administration from the University of Nevada, Las Vegas.About DuettoDuetto delivers the most powerful Revenue Strategy solutions to the world's leading hotels and casinos, allowing them to better manage pricing, revenue and business-mix decisions with superior, actionable data.The unique combination of hospitality experience and technology leadership enables Duetto to provide new insights on pricing and demand as a true cloud-based software-as-a-service. With Revenue Strategy and Revenue Intelligence applications that address the challenges of today's hospitality industry, Duetto helps hotels and casinos optimize profits and guest loyalty.Thanks to rapid marketplace adoption, Duetto is expanding in key markets throughout the Americas, Europe and Asia. More than 1,500 hotel and casino properties in more than 60 countries have partnered to use Duetto's Revenue Strategy and Revenue Intelligence applications.
commercial

Duetto Provides Revenue Strategy Solutions for Live! Casino & Hotel Maryland

Duetto 9 May 2017
New York -- Duetto, the market leader in hotel profit optimization technology, announced today that it is implementing its cloud-based Revenue Strategy solutions for Live! Casino & Hotel Maryland. Under the agreement, Duetto will provide the benefits of Open Pricing, loyalty pricing and business mix optimization for the company's 250-room boutique Live! Lofts property, and for the flagship Live! Hotel, scheduled to open in the first quarter of 2018.Duetto's GameChanger application will enable Live! to manage pricing and demand for the more than 500 rooms and suites at the property, providing flexibility and versatility and enabling the property to utilize casino patron value in pricing recommendations."We are very happy to announce this partnership with Live! Casino & Hotel Maryland," said Duetto CEO Patrick Bosworth. "In today's fast-paced and complex marketplace, Duetto's cloud-based Revenue Strategy solutions provide the ability to fully optimize revenue, manage distribution complexity and optimize business mix. As more hoteliers in the gaming space embrace the benefits of Open Pricing and seek deeper insights into property performance, we are excited to partner with innovative operators such as Live! Casino & Hotel Maryland."Alfonso Rodriquez-Aceves, Director of Revenue Optimization, said: "Duetto has addressed the shortcomings of legacy revenue management systems and is performing exactly as we had hoped -- helping us optimize our business mix to improve financial results and compete more effectively in a highly competitive market. We look forward to continuing and building this great working relationship in the years ahead."Duetto partners with many of the leading hotels and casino brands around the world. More than 1,500 hotels and casinos in more than 60 countries have partnered to use Duetto's applications, including GameChanger and its Revenue Intelligence app, ScoreBoard.About Duetto Duetto delivers the most powerful Revenue Strategy solutions to the world's leading hotels and casinos, allowing them to better manage pricing, revenue and business-mix decisions with superior, actionable data.The unique combination of hospitality experience and technology leadership enables Duetto to provide new insights on pricing and demand as a true cloud-based software-as-a-service. With Revenue Strategy and Revenue Intelligence applications that address the challenges of today's hospitality industry, Duetto helps hotels and casinos optimize profits and guest loyalty.Thanks to rapid marketplace adoption, Duetto is expanding in key markets throughout the Americas, Europe and Asia. More than 1,500 hotel and casino properties in more than 60 countries have partnered to use Duetto's Revenue Strategy and Revenue Intelligence applications.About Live! Casino & Hotel MarylandComing soon: the new flagship luxury Live! Hotel, scheduled to open in the first quarter of 2018. Now open: the new Live! Lofts boutique hotel. Live! Casino & Hotel is one of the largest commercial casinos in the country, located in the Washington, D.C.-Baltimore corridor, just off I-95, Route 100 and the B/W Parkway at Arundel Mills. Open 24/7, Live! Casino features more than 200 live-action table games, including a poker room; approximately 4,000 of the latest slot machines; and two high-limit rooms. The property offers world-class dining and entertainment, including the Zagat-rated #1 steakhouse The Prime Rib(r); Bobby's Burger Palace, from celebrated chef Bobby Flay; Morty's Delicatessen, a traditional New York-style deli; Luk Fu, serving authentic Asian cuisine; The Cheesecake Factory(r); Phillips(r) Seafood Express; and the multi-station Live! Buffet. Live! Hotel will feature 310 luxury guest rooms, along with a lively bar and entertainment scene, a day spa and salon, an event center, and meeting facilities. Live! Lofts boutique hotel is located just minutes from the casino and open while renovations are underway. For reservations, call (443) 445-2929. Live! Casino & Hotel is owned and operated by a company that is affiliated with The Cordish Companies. Call (855) 5MD-LIVE (855-563-5483); or visit Marylandlivecasino.com or LiveCasino.social. Follow us on Facebook, Twitter and Instagram.
commercial

Duetto Provides Revenue Strategy Solutions for Oxford Corporate

Duetto 19 April 2017
New York -- Duetto, the market leader in hotel profit optimization technology, announced today that it is implementing its cloud-based Revenue Strategy solutions for Oxford Corporate, which owns and manages 18 hotels under the OXFORD hotel, Oxford Suites, Oxford Inn, and Cimarron Inn brands, in California, Oregon, Washington and Idaho. A deep integration with property management system RoomKeyPMS enables Oxford to fully optimize revenue and easily analyze company-wide performance with Duetto's GameChanger and ScoreBoard applications."We are very happy to announce this partnership with Oxford Corporate," said Duetto CEO Patrick Bosworth. "Duetto's cloud-based Revenue Strategy solutions provide the ability to fully optimize revenue, manage distribution complexity and scale quickly. As more hoteliers embrace the benefits of Open Pricing and seek deeper insights into property performance, we are excited to partner with innovative companies such as Oxford Corporate.""We anticipate an immediate return on investment through improved efficiencies in our pricing strategies. Real-time data collection and analysis will result in both better forecasting and a timely response to the pricing demands of our guests," said Oxford Corporate CFO Kurt Stelk.By adopting Open Pricing, the core element of Duetto's GameChanger application, Oxford Corporate will now be able yield rates more rapidly and with greater flexibility, drawing on web shopping regrets and denials data to better measure price sensitivity. ScoreBoard, the Revenue Intelligence application, will enable Oxford Corporate to compile and centralize up-to-the-minute reports on performance data and forecasts, display custom reports in minutes, and deliver big-picture insights across the entire company with one click."Oxford Corporate is committed to providing exceptional lodging to our guests at an affordable, competitive price," said Susie Rossi, Vice President of Revenue and Training. "Open Pricing will allow us to optimize revenue across all channels, segments and room types, while ScoreBoard will save me hours a week by providing real-time forecasts and revenue reports. We look forward to a great working relationship in the years to come."Duetto partners with many of the leading hotels and brands around the world. More than 1,500 hotels and casinos in more than 60 countries have partnered to use Duetto's cloud-based applications, including GameChanger and its Revenue Intelligence application, ScoreBoard.A bout Duetto Duetto delivers the most powerful Revenue Strategy solutions to the world's leading hotels and casinos, allowing them to better manage pricing, revenue and business-mix decisions with superior, actionable data.The unique combination of hospitality experience and technology leadership enables Duetto to provide new insights on pricing and demand as a true cloud-based software-as-a-service. With Revenue Strategy and Revenue Intelligence applications that address the challenges of today's hospitality industry, Duetto helps hotels and casinos optimize profits and guest loyalty.Thanks to rapid marketplace adoption, Duetto is expanding in key markets throughout the Americas, Europe and Asia. More than 1,500 hotel and casino properties in more than 60 countries have partnered to use Duetto's Revenue Strategy and Revenue Intelligence applications. About Oxford CorporateBaney Corporation DBA Oxford Corporate, is a Bend, Oregon-based family-owned hotelier that currently manages a portfolio of 18 properties throughout the West under the Oxford Suites, Oxford Inns, Cimarron Inn and the OXFORD hotel brands. Baney Corp has been in the hospitality business since 1955 and opened its first Oxford Suites property in 1989. Today, Baney Corp properties can be found in Oregon, Washington, Idaho and California. For more information, visit oxfordsuites.com.
commercial

Duetto Announces Michael Schaffner as Head of its New Office in Germany

Duetto 29 March 2017
London -- Duetto, the market leader in hotel profit optimization technology, announced today that it has appointed to Michael Schaffner to head sales and service in the "DACH" region of German-speaking countries of Europe: Germany, Austria, and Switzerland. Schaffner is based in Munich and can be reached at Schaeffner@duettoresearch.com. The announcement comes as Duetto further accelerates it growth throughout Europe, where its cloud-based Revenue Strategy solutions are already in place at more than 700 hotels in 20 countries."We are happy to welcome Michael to Duetto," said Duetto CEO Patrick Bosworth. "Duetto's GameChanger application enables hotels to fully optimize revenue and manage distribution complexity, and our expanding suite of cloud-based solutions provides hotels with unprecedented tools for enhancing personalization and building loyalty in a rapidly-changing and highly competitive marketplace. We look forward to Michael's contributions as we continue to help hotels worldwide achieve new levels of excellence in Revenue Strategy.""I am pleased to join Duetto at this important and dynamic moment in the company's growth," Schaffner said. "From big brands to regional operating companies and smaller boutique properties, hotels in central Europe offer distinctive experiences in wonderful locations, but often lack the tools to optimize price and build loyalty among guests. I look forward to introducing the benefits of Open Pricing and Revenue Strategy to support their growth in the years ahead."Schaffner joins Duetto with more than 10 years of management experience in the hotel industry across Europe. He most recently served as Director of Sales and Marketing at Seranata Intraware and before that held several sales management positions at Nor1. He also held property management positions at distinctive hotels in Frankfurt and in the USA. Schaffner is active in industry associations and networking groups throughout Europe. He is a Lecturer at Ravensburg University of Cooperative Education, Ravensburg, Germany, from which he earned a bachelor's degree in business administration.About Duetto Duetto delivers the most powerful Revenue Strategy solutions to the world's leading hotels and casinos, allowing them to better manage pricing, revenue and business-mix decisions with superior, actionable data.The unique combination of hospitality experience and technology leadership enables Duetto to provide new insights on pricing and demand as a true cloud-based software-as-a-service. With Revenue Strategy and Revenue Intelligence solutions that address the challenges of today's hospitality industry, Duetto helps hotels and casinos optimize profits and guest loyalty.Thanks to rapid marketplace adoption, Duetto is expanding in key markets throughout the Americas, Europe and Asia. More than 1,500 hotel and casino properties in more than 60 countries have partnered to use Duetto's Revenue Strategy and Revenue Intelligence applications.
commercial

Duetto to Provide Revenue Strategy Solutions for Mexico's Brisas Group

Duetto 14 March 2017
San Francisco -- Duetto, the market leader in hotel profit optimization technology, announced today that it will implement its cloud-based Revenue Strategy application, GameChanger, for Brisas Group, a fast-growing owner of luxury properties in key markets in Mexico. Duetto's GameChanger solution is already in place at the company's 274-room NIZUC Resort and Spa, Cancun, and the 434-room Galeria Plaza Reforma, Mexico City."We are very happy to announce this partnership with Brisas Group, a forward-looking partner that has embraced Revenue Strategy as it grows its footprint throughout Mexico," said Duetto CEO Patrick Bosworth. "Duetto's GameChanger solution provides a platform for fully optimizing revenue and managing distribution complexity, scaling quickly. We are excited to bring the benefits of Open Pricing and revenue optimization to Brisas Group, as we continue our growth in Mexico and Latin America."By adopting Open Pricing, the core element that is the foundation of Duetto's GameChanger application, Brisas Group will now be able to yield room rates in real time and with greater flexibility as demand conditions change throughout the market. Central to Open Pricing is the use of dynamic sources of data, including web shopping regrets and denials, which measure consumers' price sensitivity more accurately and let hotels test their price and marketing strategies.Darrick Eman, Director of International Sales & Marketing for Brisas Group said: "We are growing our hotel portfolio rapidly, engaging new international customers, and at the same time, we are always elevating our impeccable levels of service and guest experience. Brisas Group is happy to partner with Duetto to help automate our Revenue Strategy to achieve price optimization and to increase our working efficiency and productivity as part of our company's growth. We look forward to a long and beneficial relationship."Duetto partners with many of the leading hotels and brands around the world. More than 1,500 hotels and casinos in more than 60 countries have partnered to use Duetto's applications, including GameChanger and its Revenue Intelligence application, ScoreBoard.About Duetto Duetto delivers the most powerful Revenue Strategy solutions to the world's leading hotels and casinos, allowing them to better manage pricing, revenue and business-mix decisions with superior, actionable data.The unique combination of hospitality experience and technology leadership enables Duetto to provide new insights on pricing and demand as a true cloud-based software-as-a-service. With Revenue Strategy and Revenue Intelligence solutions that address the challenges of today's hospitality industry, Duetto helps hotels and casinos optimize profits and guest loyalty.Thanks to rapid marketplace adoption, Duetto is expanding in key markets throughout the Americas, Europe and Asia. More than 1,500 hotel and casino properties in more than 60 countries have partnered to use Duetto's Revenue Strategy and Revenue Intelligence platforms.About Brisas Group/Las BrisasLas Brisas is a collection of one-of-a-kind resort hotel experiences developed and managed by the Brisas Group. Named after the famous Las Brisas Acapulco, a mid-century gem that set the tone for jet-setting luxury and maintains a standard of excellence for Mexican hospitality, each hotel in the collection offers a unique sampling of authentic Mexican spirit. Guests may choose the harmonious marriage of modern architecture and beachfront jungles at Las Brisas Ixtapa or the fantastical beauty of Las Hadas by Brisas. Families enjoy the active adventures in Las Brisas Huatulco, while savvy business travelers pause in the peace of Hacienda Jurica by Brisas. At every property, service is personal and the hospitality is authentic.###
commercial

Duetto to Provide Revenue Strategy Solutions for Ruby Hotels & Resorts

Duetto 6 March 2017
Berlin -- Duetto, the market leader in hotel profit optimization technology, announced today that it will implement its cloud-based Revenue Strategy application, GameChanger, for Ruby Hotels, a disruptive developer and operator of luxury hotels in key markets in Germany and Austria. Under the agreement, Duetto will provide unprecedented market intelligence and the benefits of Open Pricing to help Ruby Hotels better understand customer behavior, build and sustain direct business, and achieve price optimization for the rapidly growing brand. Ruby Hotels' current portfolio includes properties in Munich and Vienna, with further projects under construction in Hamburg and Dusseldorf and more projects in sight."We are very happy to announce this partnership with Ruby Hotels, one of Europe's most disruptive and forward-looking lodging companies," said Duetto CEO Patrick Bosworth. "Duetto's cloud-based GameChanger Revenue Strategy application provides the ability to fully optimize revenue, manage distribution complexity and scale quickly. We are excited to partner with Ruby, as we continue to work with the most forward-thinking and innovative brands across the globe."By adopting Open Pricing, the core element of Duetto's GameChanger application, Ruby Hotels will now be able yield rates more rapidly and with greater flexibility, drawing on web shopping regrets and denials data to better measure price sensitivity."Ruby Hotels is an innovator which provides not only luxury at ease for guests, but also the benefits of the latest in technology for its customers, partners and associates" said Michael Patrick Struck, CEO and Founder. "Duetto's predictive analytics match our disruptive business model perfectly, and bring us the benefits of Open Pricing and the ability to forecast demand, better understand our customers and build direct bookings. We look forward to a great working relationship in the years ahead."Duetto partners with many of the leading hotels and brands around the world. More than 1,500 hotels and casinos in more than 60 countries have partnered to use Duetto's applications, including GameChanger and its Revenue Intelligence application, ScoreBoard.About Duetto Duetto delivers the most powerful Revenue Strategy solutions to the world's leading hotels and casinos, allowing them to better manage pricing, revenue and business-mix decisions with superior, actionable data.The unique combination of hospitality experience and technology leadership enables Duetto to provide new insights on pricing and demand as a true cloud-based software-as-a-service. With Revenue Strategy and Revenue Intelligence applications that address the challenges of today's hospitality industry, Duetto helps hotels and casinos optimize profits and guest loyalty.Thanks to rapid marketplace adoption, Duetto is expanding in key markets throughout the Americas, Europe and Asia. More than 1,500 hotel and casino properties in more than 60 countries have partnered to use Duetto's Revenue Strategy and Revenue Intelligence platforms. About Ruby Hotels & Resorts The Munich-based hotel group RUBY HOTELS, led by founder and CEO Michael Struck, is breaking new grounds in the hospitality industry with their LEAN LUXURY philosophy. By having a lean organizational structure and concentrating on the essentials, RUBY manages to create a contemporary, affordable form of luxury for the modern, cost- and style-conscious traveler. The group already operates three hotels, with five more under construction. Financially strong partners support RUBY with the planned expansions. The Austrian Soravia Group (www.soravia.at), the investor Michael Hehn, a German family office, a private equity fund, and Michael Struck jointly hold the company shares.
commercial

Duetto to Provide Revenue Strategy Solutions for easyHotel

Duetto 8 February 2017
London and New York, February 9, 2017 - Duetto, the market leader in hotel profit optimization technology, announced today that it will implement its cloud-based revenue strategy solutions, GameChanger and Scoreboard, for easyHotel plc (AIM:EZH), the owner, developer, operator and franchisor of "super budget" branded hotels in European gateway markets. The agreement comes as easyHotel expands its portfolio of company owned and franchised properties quickly across Europe."We are very happy to announce this partnership with easyHotel, one of Europe's fastest-growing and most disruptive lodging brands," said Duetto CEO Patrick Bosworth. "Duetto's GameChanger and Scoreboard revenue strategy solutions provide a platform for fully optimizing revenue, managing distribution complexity and scaling quickly. We are excited to bring the benefits of Open Pricing and revenue optimization to easyHotel, as we continue to grow aggressively throughout Europe and worldwide."Duetto partners with many of the leading hotels and brands around the world. More than 1,500 hotels and casinos in more than 60 countries have partnered to use Duetto's Revenue Strategy and Revenue Intelligence platforms."easyHotel is a rapidly growing brand whose development goals depend upon the ability keep the cost of customer acquisition low, using technology automation to achieve the optimum working efficiency and productivity," said Muhammad Manan, Group Operations Director. "Duetto's predictive analytics platform brings us the benefits of Open Pricing and the ability to forecast demand, key elements in our disruptive business model. We are looking forward to working together to bring new levels of excellence and innovation in revenue strategy in the months ahead."About Duetto Duetto delivers the most powerful Revenue Strategy solutions to the world's leading hotels and casinos, allowing them to better manage pricing, revenue and business-mix decisions with superior, actionable data.The unique combination of hospitality experience and technology leadership enables Duetto to provide new insights on pricing and demand as a true cloud-based software-as-a-service. With Revenue Strategy and Revenue Intelligence solutions that address the challenges of today's hospitality industry, Duetto helps hotels and casinos optimize profits and guest loyalty.Thanks to rapid marketplace adoption, Duetto is expanding in key markets throughout the Americas, Europe and Asia. More than 1,500 hotel and casino properties in more than 60 countries have partnered to use Duetto's Revenue Strategy and Revenue Intelligence platforms.Notes to Editors: About easyHoteleasyHotel is the owner, developer, operator and franchisor of branded hotels. Its strategy is to target the "super budget" segment of the hotel industry by marketing "clean, comfortable and safe" hotel rooms to its customers.Operating hotelseasyHotel's three owned hotels currently comprise 390 rooms, and it has a further 19 franchised hotels with 1,643 rooms. Owned hotels:Old Street (London), Glasgow, Croydon.Franchise locations:Belgium (Brussels), Bulgaria (Sofia), Germany (Berlin, Frankfurt), Hungary (Budapest), The Netherlands (Amsterdam, Rotterdam, The Hague), Switzerland (Basel, Zurich), UAE (Dubai), United Kingdom (Edinburgh, London Heathrow, Central London, Luton).Hotel development pipelineThe Company's current committed development pipeline of owned and franchised hotels:Owned hotels:United Kingdom (Liverpool, Manchester, Birmingham, Ipswich), Spain (Barcelona)Subject to planning consent: United Kingdom (Sheffield, Leeds)Franchise hotels:UAE (Dubai), Germany (Bernkastel-Kues), Portugal (Lisbon), Turkey (Istanbul), The Netherlands (Amsterdam-Zaandam), United Kingdom (Belfast, Reading)Website: www.easyHotel.com
commercial

Duetto and TravelClick Launch Automated Demand360-Driven Revenue Strategy with KSL Resorts

Duetto 7 December 2016
San Francisco -- KSL Resorts, manager of nine world-renowned recreational resorts, is the first Duetto hotel partner to receive automated pricing recommendations enhanced by TravelClick's future-looking Demand360(r) competitor data - at the Monarch Beach Resort in Dana Point, Calif. Through a seamless integration between TravelClick and Duetto, KSL can now make optimal pricing decisions with a holistic view into future market demand.Demand360 for Duetto combines the exclusive future-looking market data of TravelClick's Demand360 with GameChanger's revolutionary Open Pricing, allowing hotels to optimize their pricing strategy against competitors for every channel and market segment. With 22,000+ properties globally contributing future and historical reservation data, Demand360 gives customers a comprehensive view of the competitiveness in their market."With Demand360 and Duetto data integrated, we can now make automated updates to our pricing strategies," said Ian Pullan, General Manager at Monarch Beach Resort. "In today's increasingly complex and competitive landscape, it is crucial to have not only the insights but also the ability to take action in real time. With this integration, we can now always stay one step ahead of our competition."Through Demand360 for Duetto, KSL can use house- and segment-level demand data to build custom price rules and adjust pricing strategies for each channel independently in real time. Personalized rate recommendations, reporting, daily performance visualizations and pricing rules will include complete visibility into future-looking market conditions."As the most comprehensive future-looking competitive market intelligence product available to the hospitality industry, Demand360 data powers the RevPAR strategies for brands and independent hotels across the globe," said Greg Sheppard, Senior Vice President, Business Intelligence Products at TravelClick. "By seamlessly integrating our Demand360 data into GameChanger, shared customers will gain access to improved pricing algorithms and another way to drive their competitiveness in the marketplace."Key benefits of the integration include:Duetto will ingest an individual hotel's aggregated comp-set demand data, identify opportunities and deliver automatic enhanced rate recommendations by segment and channel based on Demand360 insights.Demand360 is fully incorporated into Duetto's ScoreBoard, which features a custom report builder so that hotels can analyze Demand360 house- and segment-level data alongside key hotel performance metrics.Operators can see how their hotels are performing against the competition, allowing them to visualize trends and changes over time at both the whole house and segment level."Demand360 provides powerful future-looking data," said Marco Benvenuti, Duetto Co-Founder and Chief Product & Analytics Officer. "When the data is integrated with a revenue management system, especially one with the ability to dynamically price by segment and channel, it becomes more valuable."With Demand360 for Duetto, new future-looking data points can be correlated and analyzed with Duetto's full slate of forward-looking data sets, including web shopping activity and flight demand. forecasts. This gives hoteliers the most holistic view of the future and the ability to confidently make the best pricing decisions.TravelClick and Duetto hold confidentiality and security with the highest regard. Hoteliers will only have access to data for their own properties and an aggregated view of their competitive sets.About KSL ResortsFounded in 1992, KSL Resorts manages nine time-honored resorts with outstanding recreational amenities including spa, golf, tennis and ski. Each is refined yet unpretentious, rich in legacy and genuine in service. Meetings at KSL Resorts are distinguished by state-of-the-art flexible function space, expert conference services, outstanding cuisine and are known to increase conference productivity and leave attendees feeling rejuvenated.About TravelClick, Inc.TravelClick offers innovative, cloud-based and data-driven solutions for hotels around the globe to maximize revenue. TravelClick enables over 38,000 hoteliers to drive better business decisions and know, acquire, convert and retain guests. The Company's interconnected suite of solutions includes Business Intelligence, Reservations & Booking Engine, Media, Web & Video and Guest Management. As a trusted hotel partner with more than 30 years of industry experience, TravelClick operates in 176 countries, with local experts in 39 countries and 14 offices in New York, Atlanta, Bucharest, Chicago, Barcelona, Dubai, Hong Kong, Melbourne, Myrtle Beach, Orlando, Ottawa, Paris, Shanghai and Singapore. Additionally, the Company fosters more than 600 travel-focused partnerships for hotels to leverage. Follow TravelClick on Facebook, Twitter and LinkedIn.About Demand360Demand360 is TravelClick's most comprehensive market intelligence product and the only product that provides near real-time insights into demand and selling rates of hotels on market-by-market basis. Today, Demand360 contains detailed multi-channel booking data for 22,000+ properties which account for nearly $100 billion in annual room revenue. TravelClick aggregates and normalizes booking data from hundreds of sources daily which in turn provides sophisticated competitive market intelligence.About DuettoDuetto delivers the most powerful Revenue Strategy solutions to the world's leading hotels and casinos, allowing them to better manage pricing, revenue and business-mix decisions with superior, actionable data.The unique combination of hospitality experience and technology leadership enables Duetto to provide new insights on pricing and demand as a true cloud-based software-as-a-service. With Revenue Strategy and Revenue Intelligence solutions that address the challenges of today's hospitality industry, Duetto helps hotels and casinos optimize profits and guest loyalty.Thanks to rapid marketplace adoption, Duetto is expanding in key markets throughout the Americas, Europe and Asia. More than 1,200 hotel and casino properties in more than 60 countries have partnered to use Duetto's Revenue Strategy and Revenue Intelligence platforms.
commercial

Registration Now Open for Europe's Second Annual Revenue Strategy Forum - 7 November, Amba Charing Cross Hotel, London

Duetto 6 October 2016
As the international travel community prepares to gather at the World Travel Market just a few miles away, hospitality innovators and brand executives from companies such as NH Hotels, citizenM, Google and HVS will convene 7 November at the Amba Charing Cross Hotel for the second annual Revenue Strategy Forum (RSF), a spirited discussion and networking event focused on how hotels can create value in a rapidly evolving marketplace.RSF is a thought leadership event organized by Duetto, the market leader in hotel profit optimization technology.Registration is now open, click below for more details:https://www.eventbrite.com/e/revenue-strategy-forum-london-tickets-26971337998Last year's inaugural Revenue Strategy Forum drew more than 100 hotel industry professionals, discussing increasing challenges from the growth of third-party intermediaries and the further commoditization of the hospitality industry. Attendees concluded that hotels must develop a holistic approach to Revenue Strategy, which optimizes channel mix to achieve greater profitability and retain and create market share.On 7 November, discussion turns to the state of the industry today, with challenges intensified further and hotel performance entering a new period of uncertainty and disquiet."Entering its second year in Europe, RSF has quickly become a critical program to develop new ideas that will shape the future of hospitality," said Patrick Bosworth, Co-founder and CEO of Duetto. "As macroeconomic trends and forces impacting the industry become even more volatile, we are excited to expand this forum to bring hotel professionals together and develop new revenue strategies alongside owners, asset managers, brands and fellow innovators."The agenda and topics to be discussed at the conference, include: Welcome and opening remarksPatrick Bosworth, CEO, DuettoKeynote AddressThe Distribution Cost Conundrum: Are OTAs Actually Good Value for the Money ? Peter O'Connor, Professor of Information Systems and Director of the Global MBA and the MBA in Hospitality Management (IMHI) programs, Essec Business SchoolMerging on the Digital Highway: Loyalty, Airbnb, Book-Direct Initiatives and the Fight for Today's Consumer IntensifiesModerator: Patrick Bosworth, DuettoPanelists:Terri Scriven, Head of Hospitality UK, GoogleRemy Merckx, VP of Marketing, The Rezidor Hotel GroupFernando Vives, CCO, The NH Hotel GroupLennert de Jong, CCO, citizenMBreak the Cycle and Win the Next DownturnModerator: Jill Barthel, Senior Associate - Consulting & Valuation, HVSPanelists:Olivier Jager, CEO, Forward Data SLDavid Taylor, Chief Officer, Global Sales & Revenue Management, glh HotelsClinton Campbell, Revenue Director, Apex City of London HotelAnnemarie Gubanski, Founder & CEO, TaktikonBeyond RevPAR: What Lies BeneathSpecial presentation by:Jonathan Langston, Co-Founder, HotStatsBen Godon, Vision Asset Management*****For more information on Duetto and its industry education initiatives worldwide, visit www.duettoresearch.com.About DuettoDuetto delivers the most powerful Revenue Strategy solutions to the world's leading hotels and casinos, allowing them to better manage pricing, revenue and business-mix decisions with superior, actionable data.The unique combination of hospitality experience and technology leadership enables Duetto to provide new insights on pricing and demand as a true cloud-based software-as-a-service. With Revenue Strategy and Revenue Intelligence solutions that address the challenges of today's hospitality industry, Duetto helps hotels and casinos optimize profits and guest loyalty.Thanks to rapid marketplace adoption, Duetto is expanding in key markets throughout the Americas, Europe and Asia. More than 1,200 hotel and casino properties in more than 60 countries have partnered to use Duetto's Revenue Strategy and Revenue Intelligence platforms.###
commercial

Duetto to Provide Revenue Strategy Solutions for Grupo Hotelero Santa Fe

Duetto 3 October 2016
Duetto, the market leader in hotel profit optimization technology, announced today that it will implement GameChanger, its Revenue Strategy solution, for Grupo Hotelero Santa Fe, one of Mexico's fastest-growing hotel chains, bringing new insights on pricing and demand to a dozen hotels encompassing more than 3,000 rooms under the Krystal Hoteles brand. Grupo Hotelero Santa Fe is known for superior locations, excellent guest service, high-quality facilities and outstanding guest technology at all its properties, including the newly renovated Krystal Grand Reforma Uno in central Mexico City."We are very happy to announce this agreement with Grupo Hotelero Santa Fe, a premier hotel company in Mexico," said Duetto CEO Patrick Bosworth. "The pace of change in the marketplace continues to accelerate, and Duetto's Revenue Strategy solutions bring flexibility to fully maximize revenue and manage distribution complexity. We are proud to join with this innovator, as it expands its efforts to understand and engage its most loyal customers even more effectively, on the basis of new levels of insight and revenue optimization."By adopting Open Pricing, a core element of Duetto's approach to price optimization, Grupo Hotelero Santa Fe will now be able yield rates more rapidly and with greater flexibility, drawing on web shopping regrets and denials data to better measure price sensitivity.Francisco Zinser Cieslik, CEO at GHSF, said: "Our partnership with Duetto aligns with our strategy as a great opportunity to advance our technological innovation, understand our customers better, make better pricing decisions on the basis of advanced analytics, and further growing our brand across Mexico. We look forward to growing our dynamic and productive partnership in the months ahead."Francisco Medina Elizalde, GHSF's Deputy CEO said: "We are in a crucial stage of our growth process, in which Duetto will be a strategic partner to consolidate our ADR (available daily rate) and RevPAR (Revenue per available room) objectives, allowing us to stay one step ahead of our competitors -- making us leaders in our hotels category in each one of the destinations we operate."Duetto is rapidly expanding worldwide throughout Europe, Asia, Africa and the Americas. More than 1,200 hotels and casinos in more than 60 countries have partnered to use Duetto's Revenue Strategy solutions.About DuettoDuetto delivers the most powerful Revenue Strategy solutions to the world's leading hotels and casinos, allowing them to better manage pricing, revenue and business-mix decisions with superior, actionable data.The unique combination of hospitality experience and technology leadership enables Duetto to provide new insights on pricing and demand as a true cloud-based software-as-a-service. With Revenue Strategy and Revenue Intelligence solutions that address the challenges of today's hospitality industry, Duetto helps hotels and casinos optimize profits and guest loyalty.Thanks to rapid marketplace adoption, Duetto is expanding in key markets throughout the Americas, Europe and Asia. More than 1,200 hotel and casino properties in more than 60 countries have partnered to use Duetto's Revenue Strategy and Revenue Intelligence platforms.About Groupo Hotelero Santa FeHOTEL (GHSF) is one of the leading companies in the Mexican hotel industry and is focused on acquiring, developing and operating hotels. The Company has a unique business model characterized by its flexibility and adaptability as HOTEL's experience allows it to operate under different brands, local and foreign, in different segments.The Company maintains a focus on the strengthening and positioning of its Krystal(r) brand, which has considerable recognition in the Mexican market. This strategy allows HOTEL to offer different experiences adapted to the specific demand in each market and to maximize the profitability of its investments.The Company's operating model is characterized by the multi-functionality and efficiency of its personnel, as well as a strict cost control that allows a rapid adaptation and anticipation to the changing necessities of the industry. HOTEL has the capacity to add new hotels to its existing portfolio through acquisition, development and conversion of properties or through the celebration of operating contracts with third parties. The Company considers that its diversified portfolio and its management capacities focused on profitability, in addition to the property of a brand with high recognition in the market, all together help HOTEL to obtain new operating contracts for hotels owned by third parties.Our shares are listed on the Mexican Stock Exchange (BMV: HOTEL); we are part of the ranking Super Empresas Expansion 2015 and have over 2600 employees in Mexico###
commercial

Duetto Introduces ScoreBoard, the Hotel Industry's First Revenue Intelligence Platform

Duetto 28 September 2016
Duetto, which delivers the hotel industry's most powerful Revenue Strategy solutions, is now offering an application that provides even greater insight into revenue and performance, helping hotels and casinos move beyond spreadsheets to better manage and grow their business on property and across entire portfolios. The new product, ScoreBoard, integrates seamlessly with property management systems to enable hoteliers to compile and centralize up-to-the-minute reports on performance data and forecasts, display custom reports in minutes and deliver big-picture insights across an entire company with one click.Having built the industry's leading profit optimization solution, Duetto Co-Founder and Chief Product & Analytics Officer Marco Benvenuti said ScoreBoard tackles another fundamental problem, leveraging cloud-based technology to provide managers something more than the static, inefficient spreadsheets they currently use to manage their businesses."Running a hotel with dozens of spreadsheets is an incredibly inefficient way to do business, but until now, that was the only choice," said Benvenuti, who confronted the inefficiencies when he managed revenue for major casino resorts on the Las Vegas Strip. "It can take an army of revenue managers days or weeks to provide a company-wide forecast, and if one person makes a mistake in one spreadsheet, the whole project gets derailed. With ScoreBoard, hoteliers can now analyze and forecast performance and deliver actionable insights to key stakeholders in real time."ScoreBoard was developed with several features meant to alleviate common pain points for hotels, including:An intuitive forecast builder that allows month-level data entry and boasts a "smart spreading" feature, which takes a revenue manager's updated numbers and intelligently allocates them day by day through the month, reflecting when demand rises and falls.A customizable report builder, which incorporates more than 50 performance metrics, filters and comparisons, ensuring that crucial reports are presented in minutes, not days.Cross-property reporting, which rolls up data, budgets and forecasts for an entire portfolio of hotels, saving time and allowing brand executives or asset managers to see the big picture across an entire portfolio.ScoreBoard provides unparalleled visibility for the entire organization, making complicated and sometimes inaccessible data from the PMS easy to consume for all stakeholders, from revenue managers to marketers to general managers. Anyone who needs to understand how the hotel performed on a past date or is going to perform on a future date now has that information at their fingertips."What good is all the data companies are gathering if it takes too long to access or make it actionable?" said Fernando Vives, Chief Commercial Officer for Spain-based NH Hotel Group, which partnered with Duetto to design and pilot-test several Revenue Intelligence features. "We're confident that NH will be able to move beyond spreadsheets and develop better business strategies across 400 hotels around the world, now that we have far better visibility into our data and the ability to access and share it faster. Speed and accuracy make all the difference when hotel distribution and traveler preferences change so quickly."For more information about ScoreBoard, visit http://duettoresearch.com/scoreboard/About DuettoDuetto delivers the most powerful Revenue Strategy solutions to the world's leading hotels and casinos, allowing them to better manage pricing, revenue and business-mix decisions with superior, actionable data.The unique combination of hospitality experience and technology leadership enables Duetto to provide new insights on pricing and demand as a true cloud-based software-as-a-service. With Revenue Strategy and Revenue Intelligence solutions that address the challenges of today's hospitality industry, Duetto helps hotels and casinos optimize profits and guest loyalty.Thanks to rapid marketplace adoption, Duetto is expanding in key markets throughout the Americas, Europe and Asia. More than 1,200 hotel and casino properties in more than 60 countries have partnered to use Duetto's Revenue Strategy and Revenue Intelligence platforms.
commercial

Hoteliers Stay Ahead of Rapidly Changing Industry at Revenue Strategy Forum Hong Kong, co-hosted by Duetto and Hotel ICON

Duetto 26 September 2016
Revenue Strategy Forum (RSF) Hong Kong brought together more than 100 revenue management innovators, hotel executives and thought leaders from one of Asia's most prestigious hospitality schools to share best practices for thriving in an increasingly complex distribution landscape. Co-host Hotel ICON welcomed RSF Hong Kong back for its second year and accommodated an expanded lineup of speeches, networking and hands-on educational sessions.Programming focused not only on top-line growth but also on managing customer acquisition costs to grow revenue and profits holistically in a recessionary environment. Executives from co-host Duetto led several key sessions, including RSF's keynote speech by CEO Patrick Bosworth and an interactive master class in revenue management taught by Chief Product & Analytics Officer Marco Benvenuti.A general-session panel of hospitality and online travel agency executives discussed the intensified competition for direct bookings and other digital disruptions in hotel distribution. Bosworth's speech, "Break the Cycle and Win the Next Downturn," elaborated on those challenges and identified key pieces of a Revenue Strategy meant to grow market share in a likely recession for the hotel industry."The attendees at RSF, from revenue managers and GMs to hotel owners and asset managers, were very focused on having the right plans in place for optimizing their profits and outperforming their competitors when the hotel industry's cycle inevitably turns downward," Bosworth said. "The ideas shared on stage and in the audience will help hoteliers manage through adversity now as well as succeed over the long haul."Richard Hatter, general manager of Hotel ICON, touted the educational session -- in which Benvenuti led a hands-on revenue management class -- as an ideal fit for Hotel ICON, which is the "teaching hotel" aligned with the School of Hotel and Tourism Management at Hong Kong Polytechnic University."We were extremely pleased to bring thought leaders from within the hotel industry and from the university to give real-life experience and context to the challenges of modern revenue management, including a distribution environment that gets more complex every day," Hatter said. "None of us can predict exactly how the industry cycle will play out, but we can feel confident that events like RSF prepare hoteliers to respond with the right Revenue Strategy."A final Revenue Strategy Forum for 2016 will focus on the European market and will take place in London on 7 November at Amba Hotel Charing Cross. Register for RSF London here.About Duetto:Duetto delivers the most powerful Revenue Strategy solutions to the world's leading hotels and casinos, allowing them to better manage pricing, revenue and business-mix decisions with superior, actionable data. The unique combination of hospitality experience and technology leadership enables Duetto to provide new insights on pricing and demand as a true cloud-based software-as-a-service. With solutions that address the challenges of today's distribution landscape, Duetto's applications are a GameChanger -- optimizing profit and guest loyalty. More than 1,200 hotels and casinos in more than 60 countries have partnered to use Duetto's Revenue Strategy solutions.About Hotel ICON:A luxury Hong Kong hotel that takes a new look at hospitality, Hotel ICON is all about individuality and a celebration of Hong Kong's finest. Passion for local culture -- art, design, fabulous food and a modern sparkle packaged up with perfect service -- and an undeniably international style reflected throughout every aspect of service are what make Hong Kong and Hotel ICON unique. The ambience here is familiar and comfortable -- the perfect balance of high style and traditional hospitality -- exciting yet informal, responsive and passionate. This hotel in Tsim Sha Tsui, Kowloon, reflects the true essence of Hong Kong. Hotel ICON is a very special hotel with an equally special purpose: Not only does it embody all the creative energy and spirit of Hong Kong, it's a "learning environment" on which the aspirations of future hoteliers come to life as part of The Hong Kong Polytechnic University and an extension of its School of Hotel and Tourism Management (SHTM).###
commercial

Duetto Accelerates Expansion throughout Europe

Duetto 21 September 2016
Duetto, the market leader in hotel and casino profit optimization technology, announced that it added more than 40 hotels and 7,500 rooms in Europe in just two months. Duetto now has more than 500 hotel partners in Europe, including iconic individual hotels, regional brands and some of the biggest hotel companies on the continent. Duetto also appointed Justin Sadler-Smith as Vice President of Sales for the EMEA region and Gary Torres as Director of Deployment, and has more than doubled the size of the company's London EMEA headquarters in less than a year. Duetto's new London office is located at 2-6 Boundary Row, near one of London's most vibrant technology corridors.Hotel partners added in recent weeks include:Europe Hotels Private Collection - Eight hotels in The Netherlands and GermanyLes Emeraudes - Eight Hotels throughout FranceVictor's Residenz - Thirteen hotels throughout GermanyPalladium Hotels & Resorts - Five Hotels in SpainBrochner Hotels - Three Hotels in CopenhagenM by Montcalm - Five-Star Hotel in LondonHotel Marignan - Five-Star Hotel in ParisMichael McCartan, EMEA Managing Director for Duetto, said, "We are delighted to acknowledge our accelerated growth in Europe, thanks to an aggressive development effort and rapidly increasing demand for Duetto's products across the continent." He concluded, "The rapid and unpredictable rate of change in today's marketplace makes it critical for hotels to be able to fully optimize revenue and manage distribution complexity, and Duetto's solutions bring insight and flexibility to get the job done. We are happy to welcome our new hotel partners, and new senior managers, as we continue to bring Duetto's innovative Revenue Strategy solutions to Europe's leading hotels and resorts."Growing the TeamTo help manage and spur the continued expansion, Duetto added Justin Sadler-Smith as Vice President of Sales for EMEA. Smith brings more than twenty years experience as a sales leader in the software industry, with a strong track record developing and managing successful sales teams.Sadler-Smith said, "I am excited to join Duetto at this incredibly dynamic moment in the company's growth, throughout the EMEA region. The dramatic increase in the scale and relevance of data to drive business success is an incredible opportunity for Europe's hotel industry, and Duetto is the undisputed market leader in the space. I look forward to accelerating our growth even more quickly in Europe and the Middle East, as we bring the benefits of Duetto's Revenue Strategy solutions to properties of all sizes, in all parts of the region."Sadler-Smith joins Duetto from IBM, where he was Worldwide Sales Leader for Procurement Solutions. He was with IBM for more than a decade, in progressively advancing sales roles. He also served as a senior level sales executive at other technology companies, throughout his career helping Fortune 500 companies achieve both revenue growth and significant cost reductions through the use of innovative technology. He has a Bachelor of Arts degree in Business Studies from the University of Hertfordshire.Sadler-Smith is joined at Duetto by Gary Torres, appointed to the newly created position of Director of Deployment for EMEA.Torres brings more than fifteen years of senior managerial experience in travel technology at companies in Europe. Most recently, serving as VP of Global Implementations at DHISCO Inc., he led their professional services and client-consulting unit, spearheading the rollout of numerous process improvements in the delivery of hospitality solutions and data intelligence to hotels. Torres also held managerial roles at Pegasus Solutions where he was instrumental in facilitating the distribution of European hotel inventory to the diverse electronic travel network in the region.Sadler-Smith and Torres are based in the Duetto EMEA headquarters office in London.About DuettoDuetto delivers the most powerful Revenue Strategy solutions to the world's leading hotels and casinos, allowing them to better manage pricing, revenue and business-mix decisions with superior, actionable data.The unique combination of hospitality experience and technology leadership enables Duetto to provide new insights on pricing and demand as a true cloud-based software-as-a-service. With solutions that address the challenges of today's distribution landscape, Duetto's applications are a GameChanger -- optimizing profit and guest loyalty.More than 1,200 hotels and casinos in more than 60 countries have partnered to use Duetto's Revenue Strategy solutions.###

Request Information

Thank you for your request, we will get back to you as soon as possible.
Close
Please enter your contact details below and we will get back to you with the requested information as soon as possible.
An error occured, please check your input and try again.


CancelSubmit

Newletter

Thank you for subscribing. Your email address has been added to our mailing list.
Close
To subscribe to the HITEC Bytes Newsletter please enter your email address below.
An error occured, please check your input and try again.
CancelSubscribe