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Wharf Hotels and Duetto Announce Revenue Strategy Partnership

Duetto 21 December 2017
Hong Kong -- Wharf Hotels, a leading hotel management company based in Hong Kong comprised of 16 properties operating as Niccolo Hotels and Marco Polo Hotels, has partnered with Duetto, hospitality's only Revenue Strategy Platform, expanding its presence in Asia-Pacific.Wharf Hotels will implement Duetto's Open Pricing application, GameChanger, at several of its owned and managed hotels in Hong Kong, China and the Philippines."As a high-growth company that recognizes the importance of innovation in Revenue Strategy and hotel technology, Wharf Hotels is the ideal sort of industry leader we look to work with," said Patrick Bosworth, Co-Founder and CEO of San Francisco-based Duetto. "We share Wharf Hotels' ambitions to grow and expand their footprint, and we are confident this will be a fruitful partnership for many years to come."The strategic partnership enables Wharf Hotels to adopt Open Pricing, the core philosophy supporting GameChanger that enables hotels to yield rates independently across all channels, segments and room types in real time."At Wharf Hotels, we are aiming to deliver even more profitable returns to our stakeholders, so a forward-thinking technology partner capable of supporting our expansion efficiently is important," said Philip Schaetz, Vice President of Sales and Marketing for Wharf Hotels. "Duetto's application appealed to the group not only for its use of dynamic sources of data, but also for its cloud architecture that could integrate across all of the Niccolo and Marco Polo Hotels' existing technology stack."He added: "In Duetto, we have found a scalable technology solution able to leverage our development plans in our key markets. We look forward to collaborating to implement a more innovative Revenue Strategy across the company."About Wharf HotelsThe Spirit of DiscoveryEmanating the spirit of discovery, Wharf Hotels, a wholly owned subsidiary of The Wharf (Holdings) Ltd, is based in Hong Kong and currently operates 15 owned or managed hotels under Niccolo or Marco Polo Hotels in Hong Kong, China and the Philippines. Niccolo Hotels was added to the group's portfolio in 2015 as the new luxury collection, positioning the brand as contemporary urban chic at its first hotel in Chengdu. Three new Niccolo hotels are currently under development in Hong Kong and China. Marco Polo's premium hotels in established locations maintain their long-standing ethos to explore, discover and experience a destination, creating unique guest experiences and drawing on the key philosophies of its namesake, Marco Polo: an adventurer, a traveler, an entrepreneur and a connoisseur of culture -- just as Marco Polo's modern travelers are today.Further details on Wharf Hotels are available at wharfhotels.com.
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Palladium Hotel Group Implements Duetto to Drive Revenue Strategy in Spain

Duetto 19 December 2017
Ibiza, Spain -- Duetto, hospitality's only Revenue Strategy Platform, has partnered with Palladium Hotel Group in Ibiza, Spain, and implemented its GameChanger application to eight Palladium properties on the island, including its Hard Rock Hotel Ibiza and Ushuaia Ibiza Beach Hotel, as well as the Hard Rock Hotel Tenerife in the Canary Islands. Palladium properties are now also using Duetto's BlockBuster application for optimizing contracted and group business.The Spain-based hotel company has been operating for more than 50 years and now boasts a portfolio that spans Europe, Brazil and the Caribbean. The company manages 50 hotels worldwide under four brands: Palladium Hotels & Resorts, Fiesta Hotels & Resorts, Ushuaia Unexpected Hotels and Ayre Hotels. The Palladium Hotel Group also operates the Hard Rock Hotels brand under license in Spain."There is a real synergy between Duetto and Palladium Hotel Group. We both have a young and dynamic team looking to innovate hotel Revenue Strategy," said Patrick Bosworth, Co-Founder and CEO of San Francisco-based Duetto. "Palladium has an exciting portfolio of brands, and we look forward to working with them to yield their inventory effectively and drive group business."Palladium has introduced Duetto's flagship Open Pricing application, GameChanger, to eight properties in its portfolio, including its Hard Rock hotels collection and its contemporary designer Ushuaia brand. The agreement covers 2,871 hotel rooms, with an additional 1,000 rooms being added in the Caribbean in early 2018.Ushuaia is a complex resort brand with 20 different room types. Being able to yield on each and every room type was a big draw for Palladium in selecting Duetto as its Revenue Strategy solutions provider, according to Sergio Zertuche, Vice President, Sales and Marketing, Palladium Hotels Group."In addition to being able to yield on individual room types, the ability to access and analyse web shopping data and air traffic data will provide us with better insight into future demand patterns," said Zertuche. "With Duetto we saw the opportunity to automate a lot of our processes and current strategies through the use of technology. As we move forward with expansion plans, having Duetto as part of our tech stack gives us a competitive edge when negotiating management contracts and shows that we are a forward-thinking company dedicated to maximising on owner profits."Many of Palladium's hotels are popular with leisure groups, and Duetto's BlockBuster application will also bring another level to the company's sales and revenue management operations in this area."Collaborating closely with Duetto's Product team has allowed us to ensure BlockBuster captures our vision for Revenue Strategy and meets the needs of complex resort properties," added Diego Fernandez, Corporate Director of Revenue.BlockBuster is a new solution built to foster collaboration between properties' sales and revenue management departments to yield non-transient business more dynamically.About Palladium Hotel GroupBased on Ibiza in the Balearic Islands, Palladium Hotel Group is a multinational corporation established more than 50 years ago with the aim of promoting the island in Spain and across Europe. Over the years it has cemented a position as one of the best-known Spanish companies worldwide.Palladium Hotel Group is a prestigious company, which has gone to great lengths to segment its hotels and to launch new brands for each line, pursuing a consistent expansion policy and fulfilling stringent quality standards.At present the group has establishments in a plethora of destinations around the globe including Ibiza, Menorca, Barcelona, Madrid, Valencia, Oviedo, Tenerife, Cordoba and Seville in Spain, Sicily in Italy and the Mayan and Nayarit Rivieras in Mexico, Punta Cana and Playa Bavaro in Santo Domingo, Jamaica and Brazil.For more information, visit https://www.palladiumhotelgroup.com/en/.
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GuestCentric and Duetto Partner to Bring Personalization to Hotel Bookings

Duetto 14 December 2017
New York -- Duetto, hospitality's only Revenue Strategy Platform, and GuestCentric have partnered to bring a new level of personalization to the hotel and casino industries that will increase conversion and direct bookings. The companies' strategic partnership will enable hotel companies using Duetto's recently launched personalization application, PlayMaker, and GuestCentric's global booking engine the breakthrough ability to customize merchandising content and pricing in real time based on consumers' previous booking history and shopping behavior.GuestCentric, an award-winning, cloud-based platform that lets hotels manage their website design, online bookings, social media and channel management, is the first booking solution to integrate with Duetto's newest cloud application.With PlayMaker, properties connect browsing behavior, demographic information, past stay history and third-party data to make instant, intuitive decisions that serve up the most enticing room types, packages and other offers. Duetto's Revenue Strategy Platform delivers those "plays" to GuestCentric's booking engine, allowing the hotel to offer personalized experiences that increase conversion. With visibly faster response time and relevant offers, guests will be able to book without frustration -- ending their buying journey with a confirmed reservation."GuestCentric and Duetto share a vision for the future of hospitality, and we're excited that our collaboration will finally make possible the true personalization our customers have sought," said Marco Benvenuti, Duetto Co-Founder and Chief Marketing and Strategy Officer for San Francisco-based Duetto. "Hotels and casinos will be able to increase their booking conversion and revenue by customizing the prices, merchandising and content that potential guests -- including and especially the most profitable customers in their loyalty programs -- see on properties' direct channels."Pedro Colaco, CEO of GuestCentric, added: "Enabling our customers to adopt PlayMaker will give hoteliers a solution that no other booking platform currently offers. Our partners want to convert as many online shoppers into confirmed reservations as possible, and the ability to leverage dynamic customer data, past purchases and preferences, in real time thanks to this integration, goes further than anything to achieve that goal."Las Vegas-based Affinity Gaming, which operates 11 casino-hotels in four states, is the first joint customer of Duetto and GuestCentric to deploy PlayMaker. Chief Marketing Officer Vincent Lentini said the application's key functionalities, such as customizing the room types that appear in the sort order when consumers are searching dates on the properties' websites, would support Affinity's evolving revenue strategies."We have more data on our guests than ever, and even though we know which room types or loyalty rates appeal to whom, it's not easy to manually provide that level of personalization during the booking process or test which offerings convert better than others," Lentini said. "Now that our digital-marketing and Revenue Strategy partners collectively support a solution like PlayMaker, we're looking forward to getting the most out of our direct channels far more efficiently."PlayMaker joins Duetto's flagship Open Pricing app, GameChanger, in the company's lineup of solutions, along with its ScoreBoard and BlockBuster products. About GuestCentricGuestCentric is a leading provider of cloud-based digital-marketing software that helps extraordinary hoteliers promote their brand, drive direct bookings and connect with customers on all digital platforms. The GuestCentric all-in-one platform provides hotels with a unified solution for managing guests' online journey: award-winning custom-built responsive websites; a user-friendly integrated booking engine; social media marketing and publishing tools; and a GDS and channel manager to offer rooms on Booking.com, Expedia, TripAdvisor, Google and hundreds of other channels.GuestCentric operates from the U.S., U.K., Spain and Portugal and is a proud partner of hotels from collections such as Design Hotels, Small Luxury Hotels, Leading Hotels of the World and Relais & Chateaux.GuestCentric is featured on Skift Travel Tech 250, a list of the top 250 travel tech companies shaping the modern-day travel experience.For more information, please visit www.guestcentric.com.
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Duetto's New BlockBuster Application Helps Hotels and Casinos Book More Profitable Group Business

Duetto 6 November 2017
San Francisco -- Duetto, the hospitality industry's only Revenue Strategy Platform, has introduced BlockBuster, a cloud-based application that enhances collaboration between sales and revenue management, allowing both teams to break out of their silos and close more contracted business at higher average daily rates.Combined with the company's flagship Open Pricing application, GameChanger, its intelligent-reporting app, ScoreBoard, and PlayMaker, its personalization app, the new product extends Duetto's breakthrough philosophy of Open Pricing to non-transient bookings and further bolsters the company's founding vision for a more holistic Revenue Strategy."The development of BlockBuster is another milestone in Duetto's mission to spread Open Pricing and data-driven Revenue Strategy throughout the lodging and gaming industries, this time to group and contracted business, which will benefit significantly from more dynamic pricing," said Patrick Bosworth, Co-Founder and CEO of San Francisco-based Duetto. "The collaboration at the heart of BlockBuster's capabilities has been a feature of our pricing and distribution strategies from Day One. That will continue as we keep updating our applications and building even more solutions for hospitality's only Revenue Strategy Platform."BlockBuster allows hotels and casinos to use a more dynamic pricing structure for group business that reflects demand for all consumer segments and optimizes prices by room type, rather than managing rates through inflexible room blocks."Hotels and casinos leave way too much money on the table by relying on static contracted rates or blocks, and BlockBuster addresses this problem with better data and real-time collaboration that's only possible with cloud-based solutions," added Marco Benvenuti, Duetto Co-Founder and Chief Marketing and Strategy Officer. "Fixing the communication gap between the sales and revenue departments is crucial not only for driving more profitability through group business, but also for adopting a Revenue Strategy culture that Duetto has championed from the start."
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citizenM Chooses Duetto as its Revenue Strategy Partner

Duetto 2 November 2017
Amsterdam -- Duetto, hospitality's only Revenue Strategy Platform, announced today that it is implementing its GameChanger and ScoreBoard cloud applications for citizenM, bringing new insights on pricing and demand to a dozen citizenM properties in Europe and North America. citizenM becomes the first company to take advantage of the new integration between Duetto's Revenue Strategy Platform and Amadeus' Cloud Property Management."citizenM Hotels is one of the world's most innovative hospitality brands, and Duetto is aligned with this company not only in its embrace of a new approach to Revenue Strategy, but also in sharing plans for growth throughout the world," said Marco Benvenuti, Co-Founder and Chief Marketing and Strategy Officer of San Francisco-based Duetto. "True cloud technology provides hoteliers the ability to deploy new features quickly, reduce IT costs and scale for the future. We are thrilled to work with a forward-thinking company like citizenM and to bring it the flexibility necessary to fully optimize revenue and manage distribution complexity."By adopting Open Pricing, the core element of Duetto's GameChanger application, citizenM will be able to yield rates independently across all channels, segments and room types in real time, drawing on web shopping regrets and denials data to better measure price sensitivity.ScoreBoard, the intelligent-reporting application, will enable the brand to compile and centralize up-to-the-minute reports on performance data and forecasts, display custom reports in minutes, and deliver big-picture insights across the entire company with one click."We have created a new experience for a new type of traveler, and that has led us to fashion a new kind of hotel company," said Michael Levie, Chief Operations Officer for citizenM. "This means we are pioneers in guest experience as well as adopting innovative solutions that bring success to our people, and profitability to our business. With its Open Pricing philosophy and multitenant cloud technology, Duetto was the ideal choice for citizenM as we look for innovative partners that can grow with us."About citizenMcitizenM was founded by Rattan Chadha, the founder and former CEO of the fashion brand Mexx. citizenM opened its first hotel at Schiphol Airport in 2008, followed by Amsterdam City in 2009, citizenM Glasgow in 2010 and citizenM London Bankside in 2012. Rotterdam, New York and Paris opened in 2014. 2016 saw two openings in London while citizenM opened its second and third hotel in Paris, in La Defense and Gare de Lyon in summer 2017. The citizenM concept is based on offering "affordable luxury for the people."citizenM has a strategic plan of expansion that envisages its doubling in size within the next five years, focusing on Europe, Asia and North America. In Europe, the company will open hotels in Copenhagen and Zurich and is actively pursuing other opportunities in Rome, Milan, Munich and Stockholm. In North America, the group has now secured further locations in key cities such as Boston, San Francisco, Los Angeles and Seattle. In Asia, citizenM has just opened in Taipei later this year while locations are confirmed for Kuala Lumpur and Shanghai. citizenM primarily acts as owner-operator of its hotels, but is also open to consider joint ventures, leases and management agreements.For more information, visit http://www.citizenm.com/
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Duetto Brings True Personalization to Booking Process with Launch of PlayMaker

Duetto 30 October 2017
San Francisco -- Duetto, hospitality's only Revenue Strategy Platform in the cloud, has introduced PlayMaker, the industry's first application tackling true personalization of the booking path.The new cloud application addresses the industry's greatest challenge by providing consumers a better and more personal shopping experience, increasing their likelihood to convert. By serving both known and unknown shoppers customized merchandising content on direct channels, PlayMaker enables hoteliers to offer guests what they want and drive more direct bookings."The lack of real personalization in hospitality, despite all the data hotels and casinos have at hand, is a challenge as old as revenue management and the primary reason consumers continue to shop around," said Marco Benvenuti, Co-Founder and the Chief Marketing and Strategy Officer of San Francisco-based Duetto. "PlayMaker solves problems I've dealt with ever since my days as a revenue and marketing director and provides incredible opportunities for hoteliers to increase conversion and win back direct bookings. And when combined with GameChanger, hoteliers now have the ability to personalize pricing and merchandising to really move the revenue needle."With PlayMaker, properties connect browsing behavior, demographic information, past stay history and third-party data to make instant, intuitive decisions that serve up the most enticing room types, packages, offers and upsells. Duetto's Revenue Strategy Platform delivers those "plays" to the booking engine via an integration with the RESTful API, allowing the hotel to offer personalized experiences that increase conversion. With visibly faster response time and relevant offers, guests will be able to book without frustration -- ending their buying journey with a confirmed reservation.For example, when an unknown high-worth shopper arrives at a hotel's booking engine, PlayMaker could instantaneously offer an executive suite as the first choice in the room type sort order. Or if it's a known customer who has previously booked spa treatments, PlayMaker might serve up the suite plus a special spa offer to drive ancillary revenue.When paired with GameChanger, Duetto's Open Pricing Application, PlayMaker provides the unprecedented ability for hoteliers to match the right content and the right price to the right consumer, providing a completely personalized offer that increases conversion and revenue."The launch of PlayMaker marks an important extension of who we are as the pioneers of Revenue Strategy," added Patrick Bosworth, Co-Founder and CEO of Duetto. "When we started this company and developed Open Pricing, it enabled us to optimize our clients' pricing and distribution strategies, but we never intended to stop there. We're closer than ever to realizing our vision of personalization and providing hoteliers the solutions they need to drive greater guest loyalty and more profitability."Combined with the company's flagship Open Pricing application, GameChanger, its intelligent-reporting app, ScoreBoard, and its contracted business optimization app, BlockBuster, the new product further delivers on Duetto's founding mission to help hotels and casinos adopt a highly collaborative, data-driven and more profitable Revenue Strategy.Like the other applications, PlayMaker enables hotels and casinos to better address hospitality's increasingly complex landscape for technology and digital distribution. The Revenue Strategy Platform brings together all core technologies and data to make them accessible through multi-tenant cloud architecture, powering a growing suite of applications that enable the most comprehensive Revenue Strategy.
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Duetto Announces Revenue Strategy Partnership with Owner of Harry's Home Hotels

Duetto 17 October 2017
Innsbruck, Austria -- Duetto, the hospitality industry's leader in Revenue Strategy technology, has partnered with Harry's Home, Adlers and Schwarzer Adler in Innsbruck, run by the influential Ultsch family, to bring the cloud-based applications GameChanger and ScoreBoard to Austria, Germany and Switzerland."The DACH region is a place where our company and our approach to hotel Revenue Strategy have gained serious momentum, thanks to partners like the owner and operator of Harry's Home," said Patrick Bosworth, Co-Founder and CEO of San Francisco-based Duetto. "We look forward to implementing our applications and our Open Pricing philosophy in order to enable fast, sustainable growth for Harry's Home throughout the region."For five generations, the Ultsch family has operated some of Austria's most notable hotels, beginning with the historic Hotel Schwarzer Adler in Innsbruck. In 2006, they developed Harry's Home Hotels, which now has four Austrian properties, a German location in Munich, and its first Swiss unit, set to open in 2018 in Zurich. The family also opened the Adlers Hotel, a 75-room boutique property in Innsbruck, in 2013.The company's eight hotels will adopt Duetto's Open Pricing app, GameChanger, and its forecasting and reporting solution, ScoreBoard, across more than 600 rooms. The group has plans to expand to 25 owned or franchised Harry's Home locations by 2021, said Florian Ultsch, the company's Director of Business Development and a fifth-generation member of the hotelier family."We see Open Pricing and Duetto's data-driven approach to Revenue Strategy as keys to meeting the ambitious growth targets we have set for our Harry's Home brand," he said. "We sought a technology solution that could make the most of our experience in the hotel industry, and Duetto was a natural fit for the vision we have for the future of our company."By adopting Open Pricing, the foundation of Duetto's GameChanger application, Harry's Home will now be able yield rates more rapidly and with greater flexibility, drawing on web shopping regrets and denials data to better measure price sensitivity. ScoreBoard, the intelligent-reporting application, will enable the company to compile and centralize up-to-the-minute reports on performance data and forecasts, display custom reports in minutes, and deliver big-picture insights across the entire company with one click.About Harry's HomeHarry's Home Hotels combines the traditional values of hospitality with the needs of modern guests, offering several different types of spacious studio accommodations for business and leisure travelers. To provide the level of support between a hotel and an apartment, Harry's Home offers travelers the flexibility to pay for customizable accommodations.Harry's Home first opened in 2006 in Graz, before expanding to Linz, Dornbirn and Vienna. In 2015, Harry's Home opened its first hotel outside Austria, in Munich. The brand will open its first Swiss location in Zurich in 2018.Harry's is owned and operated by Hotelgruppe Fam. Ultsch, which has been run by the Ultsch family from Innsbruck for five generations. For more than 100 years, the family has owned the renowned Schwarzer Adler Hotel in Innsbruck, as well as the Adlers Hotel, a boutique property opened in 2013.Harald "Harry" Ultsch and his wife Sonja-Sophie Ultsch have managed the company since the late 1980s.
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Duetto and H.n.h Hotels & Resorts S.p.A. Enter Into Revenue Strategy Partnership

Duetto 10 October 2017
Venice, Italy -- Duetto, the hospitality industry's leader in Revenue Strategy technology, has partnered with H.n.h. Hotels & Resorts S.p.A., one of the most important independent players in the Italian hospitality industry, to implement the firm's cloud solutions to the 11 H.n.h hotels currently operating in Italy. Duetto will also boost the group's growth both within its domestic market and throughout Europe. The hotel management company already manages a number of independent and branded properties in Italy, and it recently entered into an agreement to manage the DoubleTree by Hilton Trieste."There is already a true synergy between Duetto and H.n.h. Hotels & Resorts S.p.A. -- they have been adopting a manual Open Pricing policy for the past two years," said Patrick Bosworth, Co-Founder and CEO of San Francisco-based Duetto. "With our solutions, we hope to streamline and optimise their pricing system giving them a real advantage as they look to expand their portfolio."Italy-based H.n.h. Hotels & Resorts S.p.A. is to implement Duetto's price optimization app, GameChanger, across its portfolio. The company was attracted to Duetto because of its speed of innovation, the flexibility of its solutions, and the ability to implement them in a variety of property types, including resort and city centre properties."It is essential today to have tools and technologies that will help us to improve our performance and stay one step ahead of our competitors," said Francesco Criscuolo, Director of Revenue and Sales of H.n.h. Hotels & Resorts S.p.A. "Duetto is not just a partner. Using this software, it is a challenge for us. It is a challenge because it helps you think outside the box: reorganizing processes and optimizing times, providing complex real-time data and pricing suggestions, driving you toward profitability."Luca Boccato, CEO of H.n.h. Hotels & Resorts S.p.A., added: "It is a pleasure to work with Duetto, which will lead us in an even more engineering-based approach to our Revenue Strategy and support the growth plan of our group."By adopting Duetto's GameChanger, H.n.h. Hotels & Resorts S.p.A. will be able to maximize on its Open Pricing philosophy by independently yielding all segments, channels and room types in real time. GameChanger will also enable the hotel management company to draw on web shopping regrets and denials data to better measure guests' price sensitivity.About H.n.h. Hotels & Resorts S.p.AThe H.n.h. Hotel Group was founded in 1999 as a result of the entrepreneurial intuition and the solid hospitality management experience of Loris Boccato. Over the years, H.n.h. Hotels & Resorts underwent a steady and measured growth by combining a family-run business with a financial and economic vision, gaining a foothold in the hotel development and management industry and becoming, by turnover and number of rooms, one of Italy's leading independent hospitality operators in the 4- and 5-star hotel segment with a total of 11 properties, six of which cater to business travellers, with the remaining five falling into the leisure segment. A young and innovative group, in 2016 H.n.h. reported more than EUR32.42 million in total revenues, a 16% increase compared to 2015, reaching more than 1,100 rooms and employing more than 340 people. A passion for hospitality, the constant search for innovation coupled with economic efficiency, and the continuous improvement in the quality of services offered to guests are the driving force behind the group's management and development choices. In February 2017, Siparex, a private-equity manager operating in France, Italy and Spain, invested 8.5 million Euros in H.n.h. Hotels & Resorts, thus providing new financial resources for growth and development at national level. http://www.hnh.it/
Article by Michael McCartan

Why Hotel Technology Hasn't Kept Pace with Revenue Management

Duetto 3 October 2017
Predictive Data Analytics - To better understand the market demands and customer needs in order to optimise on revenue through an Open Pricing strategy, ultimately culminating in personalised prices. Machine Augmentation and Learning - To remove friction from the guest experience by replacing redundant human interventions with automated processes, allowing hotel staff to engage with the guests only in ways that truly enhance their stay. However, their technological inefficiencies and organisational habits make it very difficult for hotels to break free. Things are changing, and hotel companies are seeing the benefits of using best-of-breed, cloud-based technology solutions that don't require a huge capital investment and can be replaced relatively easily. However, there is still a large level of fragmentation between the various technologies they are now employing. This is holding back the access to and analysis of customer data.At the other end of the technology spectrum sit the online travel agents (OTAs). They occupy a walled garden environment where they have all of the data that they need in one place and organise themselves around analyzing that data to build the complete picture of online guest interaction in order to see the business opportunities.Guest-Led DataHotels do have two advantages over the technology giants - they have first-hand experience with the guest and complete knowledge of their inventory. From these they can reap valuable data insights, provided the right technology systems are in place.By combining the information they gain through hardware and supplementing it with the softer data that comes from having the guest in-house, hotels can create a richer, more granular data pool.Technological advancement, such as the Internet of Things (where hardware meets software), provides data insights into guest behaviour, likes and dislikes. Hotels can track what their guests do and where they spend. This is a huge data source that the OTAs and others don't have. By capturing that and using it when the guest comes to engage with the hotel online you can present something more relevant, appropriate and more unexpected, and that's where the hotels can start clawing back some of the imbalance of the relationship.OTAs recognise this and they are investing in booking engines, property management systems and revenue management systems. They are trying to extend their reach with the guest beyond the "search and buy" process and understand more of what is happening on property. It would be a huge mistake for hotels to let that happen because then they are conceding the last valuable asset they have. If OTAs can understand guest spend and behaviour on property, then they will own demand generation.Linking DataHotels need to link all the disparate pieces of data they hold on a guest and their properties. Thankfully, technological innovations such as the cloud make this easier than ever before.Once you have created a fuller picture of your guest you can start to market to them both pre-stay and on-site. What's more, you can exceed on their expectations.One of our young innovators at Duetto will always drink any mini bar dry of Coke Zero. For him, a tailored guest experience is arriving to find a mini bar stocked only with Coke Zero. If he has already stayed at a hotel, or another sister property within the same group, it should be easy to determine his soft drink preferences. The data is there, it is just a case of finding it, analysing it and then acting on it. The end result is an increase in mini bar sales on Coke Zero and a happy guest who feels like the hotel really understands his needs.Test and FailThe hotels industry is an inherently conservative market, but in order for it to truly get ahead it needs to break the mold. The big digital companies will go through rounds and rounds of A/B testing. They are not afraid to test and fail, test and fail. Hotels don't do this because they are fearful of the capital expenditure related to testing - they want to be sure it will work so they delay decisions.However, a new breed of hotel is breaking through. Citizen M, for example, has demonstrated that hotels can be innovative and risk-averse. They are willing to test and fail until they reach a solution.Cloud-based solutions mean that hotels don't have to invest so heavily in infrastructure and can be more agile. While cloud solutions are doing a good job at collecting and exchanging data between solutions there is still a missing link: the free exchange of data with few limitations. Many good ideas don't take flight because the barriers to entry are too high. We need to be in a position where any bright idea can get access to this market data. This will enable new solutions to test and fail very quickly, rather than spending time and money on building solutions only to find that not all of the information they need is there to fully support what the hotels want.There are so many good technology solutions out there that hotels can tap into - whether that's to do with up-sale, before the guest arrives, identify if a room is occupied or not so as to clean rooms more effectively, or know when to restock Coke Zeros. But many data points are lost because the exchange of information doesn't allow the hotels to be proactive in their engagement.Bringing data stacks together can drive revenue, it can drive guest engagement and it can drive guest experience.Remove Guest FrictionGuests want a seamless travel experience. Innovators are looking at ways to use technology to smooth the way.For example, Changi Airport in Singapore recent installed sensors to check the flow of people from planes. If two planes arrive simultaneously the airport can check to see which is emptying faster and then work to get the baggage from that flight to the carousel faster. It's a great example of how you can use data to make the customer experience richer. Another great example of using technology to remove customer friction is the new Amazon Go supermarket concept; where shoppers walk in, take what they want and walk back out again. Using machine learning, computer vision and AI, Amazon has removed the friction of supermarket queues and checkout. Instead, you open an App on your Smartphone, fill your bags and leave. Your shopping is then charged to your Amazon account.This makes me think of the check-in process at hotels. Why do we need to have a human interaction at this point? Often guests are travel-weary and just want to get to their room; they don't want to be asked, 'Have you stayed with us before?' Technology can handle the repetitive jobs, such as check in, while hotel staff should be there to enhance the guest experience.Machines remove friction, analyse data and identify opportunities. Supplement that with human empathy and you have a powerful combination.Amazon is not a poor service provider, just because you don't speak to humans. When you do, they are probably very empathetic and understanding.Imagine what an Amazon hotel would be like?How Can The Hotel Industry Catch Up? Data Quality and Quantity - The quality and the extent of the data hotels were dealing with was fairly limited. Not only were you dealing with puddles of data rather than lakes of data, but also the amount of information in these puddles was fairly limited anyway. The move toward a free flow exchange of data and new standards around how data should be structured has meant that it is easier for the various technology systems used by hotels to talk to each other. But more needs to be done to improve this data exchange. Common Language - Developments such as APIs have normalised the information exchange. Two decades ago every technology provider was structuring data to serve their own purposes and not to serve a global community. It was as if everyone talked a different language. There was no common way of translating that information. Each of these systems has now accepted a common language, and this makes the exchange of information and ability to act on it much more efficient. Co-operation - The hotel industry did not come together quick enough to recognise how far behind they were slipping in the data race. Hotel companies worked against each other, being insular in their approach to data. It's as if hotels were too scared to create a platform together with their competitors to their mutual benefit. The irony is that this inaction empowered the hotel industry's biggest competitors, the OTAs. If they had created a platform similar to what the OTAs are sitting on, then the hotels would be in a stronger position and competing on customer service and experience rather than at a technology level. Technology shouldn't be the advantage between hotels; it's the application of technology that should make the difference.By accident hotels gave the OTAs their customer data when they gave them their inventory. This gave the OTAs the ability to dissect and analyse this data to further outwit the hotels at their own game. Hotel companies now have a responsibility to set aside their differences and open up the data lake in order to compete more effectively.Reprinted from the Hotel Business Review with permission from www.HotelExecutive.com
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The Definitive Guide to Hotel Blockchain Technology

Duetto 22 September 2017
Despite the hype, it is clear that blockchain and distributed ledger technologies are not fully matured. As a result, we are not quite at the point of widespread adoption just yet. At a recent conference, speakers likened blockchain to the 1989-1990 Internet, a time when the basics were still being figured out. Yet, according to multiple reports, the craze is spreading quickly, with new blockchains being launched weekly in a variety of industries and applications.The time when blockchain becomes relevant to the hotel industry is not far away, and executives in the industry need to pay attention to it, said Patrick Dunphy, CEO of Hospitality Technology Next Generation."We're beyond the point where blockchain is cutting edge, and it's going to pass us by if we don't pay attention," Dunphy said. "Although we're not there yet from a distribution perspective, we shouldn't ignore the underlying technology."In response to the interest in blockchain, the Hospitality Financial Technology Professionals association has formed a task force to study the technology and its future role in hospitality.WHAT IS BLOCKCHAIN?In general, blockchain can be described as an incorruptible, decentralized ledger of economic transactions that can be programmed to record anything of value, not just financial transactions. Among other things, that could include hotel and other travel bookings.Blockchain first became part of the technology conversation through its role in the development of so-called cryptocurrencies, such as Bitcoin and Ethereum.One significant advantage in deploying blockchain technology is cost savings. All parties can access the blockchain, which updates at specific intervals. Using distributed-ledger technology, blockchain technology removes the middlemen in transactions, such as hotel bookings. The results are lower transaction fees and a more efficient route between supplier (hotel) and end user (guest).WHY DOES IT MATTER FOR HOTELS?While some travel technology companies, especially in the airline and loyalty spaces, have produced blockchain prototypes, real-world hotel distribution and revenue strategy applications are so far few and far between.One of the most aggressive proponents of blockchain in the hotel industry has been TUI Group, a multi-faceted travel group that has 300 hotels in its portfolio, including those in a joint venture with Rui Hotels. The company currently manages an in-house private blockchain to handle internal processes and manage distribution of its hotel inventory and other assets.The company is also working with IBM to create a public blockchain for hotel distribution and has another project in the works, BedSwap, to assist in its revenue management functions. Through BedSwap, TUI intends to connect its revenue management infrastructure to its property management system through blockchain.The system would allow the company to capture guest data from the PMS and feed it into the blockchain, creating a marketing engine that would enable one-to-one marketing to guests. The project is still in test phase, with no announced launch date.Another ambitious blockchain proposal in travel comes from an organization based in Switzerland. Winding Tree says it wants to create blockchain to build a decentralized distribution platform that cuts out online travel agencies in consumer/travel supplier transactions.According to the group's announcements, neither traveler nor hotel would pay commissions on transactions. Instead, the blockchain would impose small transaction fees for every smart-contract executed by the network. So far, the effort appears to be more hype than reality, but it shows the kind of direction the technology could take. It aims to launch a kind of crowdsourced fundraising for the project on November 1.In Australia, online travel agency WebJet recently partnered with Microsoft to create a blockchain online booking platform for airlines, car rental and hotels in parts of Asia. The platform uses a version of blockchain application Ethereum to power the site.Is the hotel industry ready for widespread deployment of blockchain technology? Probably not, but it seems likely a breakthrough could occur shortly, and it will probably center on distribution. The ultimate benefits to hotels with blockchain distribution could be lower costs of acquisition and greater control over the distribution process.Thanks to Khalid Ladha of Duetto Research's Customer Success team for his help in preparing this article.
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Duetto Announces Revenue Strategy Partnership with Jamaica's Half Moon

Duetto 19 September 2017
Montego Bay, Jamaica -- Duetto, the hospitality industry's leader in Revenue Strategy technology, has spread its cloud-based solutions to a key property in the Caribbean, signing an agreement with Jamaica's leading luxury resort, Half Moon."Half Moon is one of the very best resorts the Caribbean has to offer, and we're incredibly proud and excited to partner with this property," said Patrick Bosworth, Co-Founder and CEO of San Francisco-based Duetto. "We are confident that Duetto's data-driven approach to Revenue Strategy and its cloud applications will help Half Moon maximize its potential and sustain its success in leading the hospitality market in Jamaica and the Caribbean."Duetto rapidly expanded its reach in the Caribbean in 2016 by partnering with Sandals Resorts. Its agreement with Half Moon establishes Duetto's flagship application, GameChanger, as the resort's solution for optimizing room pricing and digital distribution.By adopting Open Pricing, the foundation of the GameChanger application, Half Moon will now be able to yield rates more rapidly and with greater flexibility, drawing on web shopping regrets and denials data to better measure price sensitivity.Half Moon will also adopt ScoreBoard, Duetto's intelligent reporting application, and BlockBuster, its application for optimizing contracted and group business. Half Moon's investment in the three cloud-based solutions is part of a multi-year, $75 million overhaul, which will expand the resort's capacity to nearly 240 rooms, said Sandro Fabris, the resort's general manager."Half Moon is pleased to move forward with Duetto as its new Revenue Strategy partner," Fabris said. "Considering Jamaica's diverse seasonality and our unique accommodation offerings, we are looking forward to becoming more flexible with our pricing and meeting our guests' demands more effectively."ScoreBoard will enable Half Moon to compile and centralize up-to-the-minute reports on performance data and forecasts, display custom reports in minutes, and deliver big-picture insights across the entire company with one click.Half Moon is one of the first hotels to deploy BlockBuster, a new solution built to foster collaboration between properties' sales and revenue management departments to yield non-transient business more dynamically.About Half MoonHalf Moon, a 400-acre resort in Jamaica, is considered one of the Caribbean's most iconic destinations. Located 10 minutes away from Montego Bay's Sangster International Airport, the 63-year-old property features two miles of private beachfront and elegantly appointed rooms and suites. The AAA Four-Diamond resort also offers 31 expansive villas (ranging up to 7 bedrooms) all with private pools and personal staff of butler, cook and housekeeper.Half Moon offers guests a wide variety of amenities and activities, including the multi award-winning Fern Tree Spa, the largest spa in the Caribbean, a Robert Trent Jones Sr.-designed 18-hole championship golf course with academy, Spinning(r) classes, 11 lit tennis courts, equestrian centre, fitness centre and wellness offerings, a delightful children's village, water sports, and more. Visit www.halfmoon.com.
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Duetto and Constance Hotels & Resorts Announce Revenue Strategy Partnership

Duetto 23 August 2017
Poste de Flacq, Mauritius -- Duetto, the hospitality industry's leader in Revenue Strategy technology, has partnered with Constance Hotels & Resorts to bring the firm's cloud-based solutions to the seven Constance resorts in luxury destinations across the Indian Ocean."Our agreement with Constance Hotels and Resorts shows the benefits of a new approach to Revenue Strategy in the luxury-resort sector, and we're pleased to count such a high-caliber hotel company as our newest partner," said Patrick Bosworth, Co-Founder and CEO of San Francisco-based Duetto. "We believe that adopting Duetto's Revenue Strategy applications -- and the Open Pricing philosophy that powers them -- will be the start of even more success for Constance."Mauritius-based Constance has agreed to implement Duetto's price optimization app, GameChanger, and its intelligent reporting solution, ScoreBoard, across more than 1,000 rooms. But the hotel company was drawn to more than just the new capabilities enabled by those cloud applications, said Jean-Jacques Vallet, CEO for Constance Hotels & Resorts."We anticipate GameChanger and ScoreBoard having a meaningful impact on our strategy in the near term, but we also like our prospects for growing together with Duetto as both companies continue to prioritize and value innovation," Vallet said. "Constance Hotels has very ambitious goals for its Revenue Strategy and performance in the future, and we think Duetto's product roadmap and Customer Success support model can help us achieve those targets."By adopting Open Pricing, the foundation of Duetto's GameChanger application, Constance will now be able to yield rates more rapidly and with greater flexibility, drawing on web shopping regrets and denials data to better measure price sensitivity. ScoreBoard, the revenue intelligence application, will enable Constance to compile and centralize up-to-the-minute reports on performance data and forecasts, display custom reports in minutes, and deliver big-picture insights across the entire company with one click.About Constance Hotels & ResortsConstance Hotels & Resorts is based in Mauritius and owns seven five-star luxury resorts across the Indian Ocean. "True by Nature," the hotel properties combine luxurious beach settings with upscale spa experiences, expansive restaurant choices and wine cellars, diving expeditions with Indian Ocean marine life from turtles and dolphins to whale sharks, and three different championship-level golf courses. Constance has two properties in each of Mauritius, Seychelles and Maldives, as well as a resort in Madagascar.
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Melia Hotels International Partners With Duetto to Transform Revenue Strategy

Duetto 15 August 2017
Palma de Mallorca, Spain -- Duetto, the hospitality industry's leader in Revenue Strategy technology, and Melia Hotels International have partnered to implement Duetto's cloud-based solutions as part of the company's ongoing digital transformation. Melia, one of the largest hotel companies in the world with seven brands and more than 370 hotels across 43 countries, has undertaken several initiatives to elevate its Revenue Strategy and digital-marketing and distribution capabilities. Its adoption of Duetto's price optimization application, GameChanger, and revenue intelligence application, ScoreBoard, confirms the two companies are aligned on a long-term vision for innovation."We are thrilled to partner with Melia, one of the industry's leading companies, and it's gratifying they saw our company as a change agent that could help their transformation," said Patrick Bosworth, Co-Founder and CEO of San Francisco-based Duetto. "We look forward to helping Melia remake its revenue organization into one that proves the power of Open Pricing, the strategy that drives GameChanger, which will also enable Melia to leverage new tactics and data sources that continually disrupt the industry.""Melia's Revenue Strategy includes next-generation pricing and distribution tactics, the digitization of its loyalty program and a movement toward personalizing the guest experience from booking to post-stay, leading to optimizing the customer experience and to offering the best personalized value proposals for specific audiences," said Thomas Adler, Vice President of Global Revenue Strategy for Melia Hotels International."A modern Revenue Strategy is one important piece of our broader change initiatives, and we felt Open Pricing would not only help us achieve that, but also position Melia to lead the hotel industry into the future as we pursue goals like personalization and embracing data in everything we do," Adler said. "We look forward to developing even more new strategies and solutions in the future."ABOUT MELIA HOTELS INTERNATIONALFounded in 1956 in Palma de Mallorca (Spain), Melia Hotels International is one of the largest hotel companies worldwide as well as the absolute leader within the Spanish market, with more than 370 hotels (current portfolio and pipeline) throughout more than 40 countries and 4 continents, operated under the brands: Gran Melia Hotels & Resorts, Paradisus by Melia, ME by Melia, Melia Hotels & Resorts, Innside by Melia, Sol by Melia and TRYP by Wyndham. The strategic focus on international growth has allowed Melia Hotels International to be the first Spanish hotel company with presence in key markets such as China, the Arabian Gulf or the US, as well as maintaining its leadership in traditional markets such as Europe, Latin America or the Caribbean. Its high degree of globalization, a diversified business model, the consistent growth plan supported by strategic alliances with major investors and its commitment to responsible tourism are the major strengths of Melia Hotels International, being the Spanish Hotel leader in Corporate Reputation (Merco Ranking) and one of the most attractive to work worldwide. Melia Hotels International is included in the IBEX 35 Spanish stock market index.Follow Melia Hotels International on Twitter @MeliaHotelsInt and Facebook meliahotelsinternational. www.melia.com. comunicacion@melia.com
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Tank Stream Hotel Becomes First Australian Hotel To Use Duetto's Cloud-Based Revenue Strategy Solutions

Duetto 11 August 2017
Duetto's cloud-based applications, GameChanger and ScoreBoard, provide a comprehensive Revenue Strategy for the property that goes well beyond simply pricing hotel rooms.GameChanger, the rate optimization solution powered by Duetto's Open Pricing philosophy, will enable the Tank Stream Hotel to yield room prices with greater flexibility, drawing on the latest sources of data to measure demand and guests' price sensitivity. ScoreBoard, the revenue intelligence application, will let the hotel compile and centralize forecasts and performance reports, as well as create and share data visualizations in minutes, to make more informed decisions much faster."We could not be more excited to have the Tank Stream Hotel in Sydney as our newest partner," said Patrick Bosworth, Co-Founder and CEO of San Francisco-based Duetto. "The hotel's embrace of Open Pricing and swift execution of the on-boarding process make us confident that we'll have a new champion of data-driven Revenue Strategy in Australia and the Asia-Pacific region for a long time to come."The responsiveness of GameChanger and ScoreBoard allows the hotel to optimise mix and independently yield all channels. It enables far greater flexibility in managing different market segments, while keeping third-party distribution channels open with fewer restrictions.General Manager of the Tank Stream Hotel, Klaus Kinateder, said that Duetto's applications were able to both address the hospitality sector's increasingly complex distribution environment and respond to the particular requirements of a heated market like Sydney."When you are operating close to 90% occupancy on most days, it is essential that you have all the available data at your fingertips," Kinateder said. "We were attracted by the fact that the Duetto system is intuitive. It can glean knowledge that a major concert or sporting events, or perhaps serious issues with the airport or at the cruise terminal, are having significant effects on demand.He added that the Tank Stream Hotel looks forward to being able to make pricing and distribution changes remotely and quickly, using continually updated data."Since opening just over a year ago, we set for ourselves the goal of being one of the most technologically sophisticated hotels in Sydney," Kinateder said. "We offer guests the best free high-speed internet in the city, as well as free in-room movies, and now we will complement that with the most advanced technology to manage the hotel's room inventory and pricing."Duetto's signing of the Tank Stream Hotel adds to its existing network, which comprises some 2,000 hotel and casino properties in more than 60 countries.About the Tank Stream Hotel, SydneyThe Tank Stream Hotel is Sydney's newest international hotel, part of the global St Giles hotel collection. Boasting the best location in Sydney, the Tank Stream Hotel was created out of a former office building in the heart of the central business district, a few minutes from the city's major corporate and government offices and just a short walk to city icons including the Sydney Opera House and Sydney Harbour.The Tank Stream name refers to the water source (still running under the hotel) that was responsible for Europeans selecting the site to establish what has become one of the world's most dynamic and attractive cities.The hotel has 280 rooms with an attractive 'all inclusive' rate package that includes free high-speed internet, in-room movies, mini-bar (non alcoholic), and Nespresso coffee.The Tank Stream Hotel offers bistro-style dining in Le Petit Flot restaurant, along with a laneway cafe and deli. Learn more at www.tankstreamhotel.com.au.
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Registration Now Open For Europe's Third Annual Revenue Strategy Forum

Duetto 10 August 2017
London -- Hospitality innovators and brand executives will convene 6 November at the Amba Charing Cross Hotel for the Third Annual Revenue Strategy Forum (RSF), a spirited discussion and networking event focused on how hotels can create value in a rapidly evolving marketplace.RSF is an educational event organized by Duetto, the market leader in hotel profit optimization technology."Entering its third year in Europe, RSF has quickly become a critical program to develop new ideas that will shape the future of hospitality," said Patrick Bosworth, Co-founder and CEO of Duetto. "As macroeconomic trends and forces impacting the industry become even more volatile, we are excited to expand this forum to bring hotel professionals together and develop new revenue strategies alongside owners, asset managers, brands and fellow innovators."For tickets and further information, please visit http://www.rsflondon.com.Last year's Revenue Strategy Forum drew more than 150 hotel industry professionals, discussing increasing challenges from the growth of third-party intermediaries to the further commoditization of the hospitality industry -- concluding that hotels must develop a holistic approach to Revenue Strategy, which optimizes channel mix to achieve greater profitability and market share.On 6 November, discussion turns to the state of the industry today, as hotel performance enters a new period of uncertainty and discomfort.Agenda and topics to be discussed at RSF London include:Keynote: Bret Greenstein, VP of Consumer Business, IBM Watson Internet of ThingsHow Cognitive & Predictive Intelligence will Transform HospitalityLearn from one of the foremost experts in the field how cognitive and predictive analytics have transformed other industries, as well as their potential to affect the way hoteliers forecast and more accurately anticipate the needs of our guests.Panel: Rethinking Hotel TechnologyRather than bolting on more solutions to an already fragile ecosystem, innovative hotels are beginning to rethink their tech stack and are looking for ways to better integrate multiple systems in a modern cloud architecture to better personalize offers and experiences for guests.Panel: The Untapped Potential of Personalization: A Brand vs. Independent ApproachBuilding guest profiles that can be shared securely among systems allows hotels to build a special relationship with each and every guest.Closing Keynote: Rik Vera, Co-Founder, NexxworksExtreme Customer Centricity in a Networked WorldCustomer behavior is changing at such a rapid speed that businesses need to become a network if they want to survive. Above all, companies must put the customer first.
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Hotel Thought Leaders, Disruptors Headline RSS 2017

Duetto 3 August 2017
Washington, D.C. -- Thought leaders, including hotel brand executives, asset managers, and technology innovators, examined how hotel marketing and technology must evolve to meet new challenges facing the hospitality industry, at the fifth annual RSS, July 26th in Washington, D.C.Lee McCabe, Vice President at Alibaba Group, delivered the opening keynote address. The closing keynote featured Michael Saylor, noted philanthropist and visionary whose pioneering work in analytics and strategic planning was laid out in his book, The Mobile Wave.Executives from leading hotel companies, including Hilton, citizenM, Great Wolf Resorts and Host Hotels & Resorts, spoke from center stage, and start-up disruptors such as Bizly (www.bizly.com), Fornova (www.fornova.com), and Stay Wanderful (www.staywanderful.com) helped attendees think through the next waves of innovation and how they can be applied at the property and corporate levels.Cindy Estis Green, CEO, and co-founder of Kalibri Labs LLC spoke on the changing nature of comp sets and moving to a new benchmark group concept as a measure for evaluating revenue and company metrics. And Duetto's COO Nelson Veiga led a deep dive into the investment landscape and how innovation speaks to money flows in the capital markets."RSS 2017 was another successful look at the rapidly accelerating pace of disruption and innovation, and how they are impacting hoteliers at all levels," Estis Green said. "We appreciate the participation of all of our speakers, sponsors, and attendees -- and look forward to sharing information on next year's event as we move into our sixth successful year."RSS combines education, networking and high-level information sharing among hundreds of industry leaders who are responsible for increasing revenue and optimizing demand.For information on attending or sponsoring RSS in 2018, please email Stacy Silver at ssilver@silverhospitalitygroup.com.About the Revenue Strategy Summit (RSS) The Revenue Strategy Summit is a one-day conference hosted by Duetto, Kalibri Labs, and Silver Hospitality Group, bringing together thought leaders and practitioners to examine forces reshaping the hospitality industry. This innovative conference taps into industry leaders who help elevate the perspective of Revenue Strategy while addressing revenue data, marketing, and technology.About Kalibri LabsOperating at the intersection of distribution, revenue management, sales and marketing, Kalibri Labs helps hotels improve profit contribution by evaluating performance based on revenue net of acquisition costs. Kalibri Labs' robust industry-wide database, along with its patent-pending cloud technology platform and apps, enable systematic identification of strengths and weaknesses in the demand stream with a focus on contribution to profit rather than top-line results.Kalibri Labs gathers data from more than 30,000 hotels representing more than 100 brands with historical trends dating back to 2011. Adding 100 million transactions per month to its base of 3 billion, the Kalibri database provides visibility into the drivers and the costs of all direct and third-party demand channels in major markets. Kalibri's benchmarking tools enable owners and operators to determine a hotel's optimal channel mix and manage resources to achieve it. In combination with key external data streams such as AirBnB stay patterns, search/shopping and consumer review data, Kalibri Labs further characterizes the nature of demand in major markets to provide context for hotel operators and developers in their performance or acquisition planning.The Kalibri team is a seasoned group of executives with deep industry experience and a passion to sustain the industry's financial health in a highly challenging and dynamic digital marketplace.About Silver Hospitality GroupSilver Hospitality Group (SHG) specializes in building revenues and profitability for hospitality companies through targeted industry relations outreach, creative marketing solutions and specialty events. The firm and its network provide unparalleled experience and relationships in all facets of hospitality.
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Duetto Brings Revenue Strategy Solutions to Outrigger Hotels and Resorts

Duetto 19 July 2017
San Francisco -- Duetto, the market leader in hotel profit optimization technology, announced today that it has partnered with Outrigger Enterprises Group to implement its cloud-based Revenue Strategy solutions at seven Outrigger hotels, totaling close to 2,800 rooms. The agreement will enable Outrigger hotels to fully optimize revenue and easily analyze company-wide performance with Duetto's GameChanger and ScoreBoard applications."We are very happy to announce this partnership with Outrigger Enterprises Group," said Duetto CEO Patrick Bosworth. "In today's fast-paced and complex marketplace, Duetto's cloud-based Revenue Strategy solutions provide the ability to manage distribution complexity, optimize business mix and ultimately increase revenue. We are excited to partner with a forward-thinking company like Outrigger."By adopting Open Pricing, the core element of Duetto's GameChanger application, Outrigger will now be able yield rates more rapidly and with greater flexibility, drawing on web shopping regrets and denials data to better measure price sensitivity. ScoreBoard, the Revenue Intelligence application, will enable Outrigger to compile and centralize up-to-the-minute reports on performance and forecasts, display advanced data visualizations, and deliver actionable insights across the entire company with one click."We partnered with Duetto to optimize our revenue and business mix, allowing us to compete even more effectively in a highly competitive market," said Paul Richardson, Chief Operating Officer at Outrigger Enterprises Group. "It was important for us to partner with a company that has expansive hotel Revenue Strategy experience and one that positions us for the future. Open Pricing will allow us to get the optimal price to our customers, while ScoreBoard will provide big-picture insights across the entire portfolio."Duetto partners with many of the leading hotels and casino brands around the world. Nearly 2,000 hotels and casinos in more than 60 countries have partnered to use Duetto's applications, including GameChanger and ScoreBoard.About Duetto Duetto delivers the most powerful Revenue Strategy solutions to the world's leading hotels and casinos, allowing them to better manage pricing, revenue and business-mix decisions with superior, actionable data.The unique combination of hospitality experience and technology leadership enables Duetto to provide new insights on pricing and demand as a true cloud-based software-as-a-service. With Revenue Strategy and Revenue Intelligence applications that address the challenges of today's hospitality industry, Duetto helps hotels and casinos optimize profits and guest loyalty.Thanks to rapid marketplace adoption, Duetto is expanding in key markets throughout the Americas, Europe and Asia. Nearly 2,000 hotel and casino properties in more than 60 countries have partnered to use Duetto's Revenue Strategy and Revenue Intelligence applications. ABOUT OUTRIGGER HOTELS AND RESORTSOutrigger Hotels and Resorts is a privately held leisure lodging, retail and hospitality company with corporate offices in Hawaii and operating globally in the Asia-Pacific, Oceania and Indian Ocean regions. From its Outrigger Signature Experiences to its Outrigger DISCOVERY loyalty program, the values-based company invites guests to escape ordinary with exceptional hospitality and authentic cultural experiences, incorporating local traditions and customs at each of its properties worldwide. Founded in 1947, Outrigger has grown into a highly successful, multi-branded portfolio of hotels, condominiums and vacation resort properties, including Outrigger(r) Resorts, OHANA Hotels by Outrigger(r), Hawaii Vacation Condos by Outrigger(r), Embassy Suites(r), Holiday Inn(r), Best Western(r), Wyndham Vacation Ownership(r) and Hilton Grand VacationsTM. Outrigger currently operates and/or has under development 37 properties with approximately 6,500 rooms located in Hawaii (Oahu, Maui, Kauai, Hawaii Island), Guam, Fiji, Thailand, Mauritius, and the Maldives. Find Outrigger at: www.outrigger.com or visit @OutriggerResorts on Facebook, Instagram and Twitter.###
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Revenue Strategy Forum Hong Kong Prepares Hoteliers for the Next Wave of Challenges

Duetto 17 July 2017
Hong Kong -- The smartest minds in hotel revenue management will convene 11 October for the third annual Revenue Strategy Forum (RSF) Hong Kong, to discuss ways hotels can optimize their pricing and distribution in the face of an increasingly dynamic marketplace and new industry challenges. Hotel ICON will host the daylong conference, which will feature insights from leading hospitality executives and the founders of co-host Duetto.Third Year for RSF ConferenceIn an era of rapid change with new players and intermediaries, it's critical that all hotel stakeholders -- GMs, DORMs, sales and marketing leaders, owners and asset managers -- have the right revenue strategies in place to tackle distribution complexities. The third annual RSF, sponsored by Duetto and Hotel ICON, is a gathering of thought leaders designed to help hotels implement holistic strategies to achieve top- and bottom-line growth."Entering its third year in Asia, RSF has quickly become a critical program to generate new ideas and approaches to shape the future of hospitality," said Patrick Bosworth, co-founder and CEO of Duetto. "We are excited to expand this forum to bring even more innovation forward and develop new revenue strategies alongside hotel owners, asset managers and brands."EVENT HIGHLIGHTSGENERAL SESSION: Making Marketing a Bigger Part of Your Revenue Strategy How can hotel marketers become a bigger part of the machine that drives revenue and profits and earn a seat at the table with their peers? Hear from experts on what metrics should matter most and innovative ways to drive greater results that align with the company's Revenue Strategy.GENERAL SESSION: China Market Outlook With continual increasing outbound travel by Chinese consumers, what are the current distribution and technology gaps hotels need to bridge and what are some upcoming trends that hotels need to know?GENERAL SESSION: The Future of Hotel TechnologyRather than bolting on more solutions to an already fragile ecosystem, innovative hotel companies are beginning to rethink their tech stack and are looking for ways to integrate multiple systems in a modern cloud architecture to better personalize offers and experiences for guests."An innovation thought leader in hospitality management, Hotel ICON is committed to innovating the hotel industry developing the next generation of hotel leaders in Asia, which is why we look forward to hosting the third Revenue Strategy Forum this year," said Richard Hatter, General Manager of Hotel ICON.A runner-up in the 2013 United Nation's World Tourism Organisation Ulysses Award for Innovation in Enterprises, Hotel ICON is known for being both sustainable and profitable as well as showing great commitment to innovating integrated teaching, learning and research in the hospitality industry."The hotel market in Asia will continue to change, as will the landscape for distribution and technology, especially as we take control and shape technology to fit our needs, large and small," Hatter said. "Even as the competition in this space intensifies, the sharing of best practices and new ideas among hoteliers and strategists is more important than ever."Registration (hotlink - http://www.rsfhongkong.com) is now open. Early-bird pricing is $199 until 1 September, $299 after.About Duetto:With cloud-based applications that address hospitality's increasing complexity in distribution and technology, Duetto provides powerful Revenue Strategy solutions to optimize profit and guest loyalty. Its GameChanger and ScoreBoard apps deliver key insights into pricing and consumer demand for hotels and casinos.Duetto's applications leverage forward-looking and consumer-centric data sets, such as web shopping regrets and denials. This helps hoteliers better understand a property's unconstrained demand and tailor a pricing strategy for optimal revenue and profit.The company's Open Pricing philosophy enables users to yield every booking date, room type, customer segment or booking channel independently according to demand for each, without ever having to close off any of those categories.The holistic Revenue Strategy championed by Duetto produces not only greater revenue and profit, but also a lift in market share relative to users' competitive set. In 2016, Duetto's fully deployed hotel clients recorded an average RevPAR Index lift of 6.5%. The company now partners with approximately 2,000 hotel and casino properties in more than 60 countries and has offices in seven major markets throughout the Americas, Europe, Middle East and Asia.About Hotel ICON:Unlike any other, Hotel ICON is an upscale Hong Kong hotel in the heart of Tsim Sha Tsui East. Standing as a testament to Hong Kong's creative energy and vibrant arts scene, Hotel ICON showcases work from the city's celebrated designers and the world's most acclaimed architects. Offering the ultimate in comfort and committed to service excellence, Hotel ICON's 262 stylish guestrooms comprise seductive extras, including complimentary wired and Wi-Fi internet connections, smartphone with unlimited mobile data and an ultra-slim 40" Ultra High Definition LED TV. Located on level 9, Hotel ICON's Angsana Spa is a tranquil oasis while the harbour-facing outdoor swimming pool and fitness centre allow guests to exercise while enjoying views of Hong Kong Island's spectacular skyline.With a maximum capacity of 580 persons, Hotel ICON's grand Silverbox ballroom is the ideal venue for a celebration or theatre-style conference. Hotel ICON houses three restaurants: Above & Beyond, The Market and GREEN, providing guests with exceptional quality of the food and impeccable service. wallpaper* magazine included Hotel ICON in its 2011 list of the world's Best Business Hotels and DestinAsian included the hotel in its Luxe List 2011. The premier hotel has also won in 2 categories including t
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Hotel Technology Pendulum Swings Back To Best-Of-Breed Approach

Duetto 4 July 2017
Until recently, the advantages of a single enterprise solution executing all the functionality of your hotel technology could be justifiably argued.A single system providing everything from reservations through check-out would ideally minimize the number of different user interfaces for staff and reduce the potential for errors in data storage and processing.The idea of a functional enterprise system from a single vendor -- offering a booking engine, PMS, CRM, RMS and channel management, for example -- means that there is only one user interface, one database and one support number to call.On the flipside, one could argue that advancements in hotel technology, particularly cloud computing, have all but eliminated the advantages of a single enterprise solution.First, it's hard to envision a one-size-fits-all solution that appeals to hotels of all shapes and sizes. Additionally, nobody is confident that one provider is able to match best practices for specialized products in the fields of property, guest, channel and revenue management.Simply put: You can't be the best at all things. If you have a single provider that does everything for you, there's little chance it can do everything well.So smart hoteliers are considering a hybrid approach, consisting of many different solutions all plugged into the same centralized, cloud-based platform.This type of setup fixes three things immediately:The number of integrations is greatly reducedGuest and transactional data is centralized, not replicated or brokenAll applications can move to the cloud, saving hosting and hardware costsA best-of-breed approach also solves for gaps in a software suite, where a provider might be proficient in channel management, for example, but lack sophistication in revenue management.RED LION BRINGS A NEW APPROACH TO HOTEL TECHNOLOGYFor a recent example, look at Red Lion Hotels Corporation. Understanding that leading-edge technology, e-commerce and digital-marketing solutions would be critical to a brand turnaround, but realizing the company didn't have the time or the budget to attack each of these technologies internally, executives decided a best-of-breed approach would give them agility and room for future growth.In 2014, RLHC announced RevPak, a technology platform that brings together best-in-class third-party technologies to handle reservations, distribution, customer relations, CRM, marketing, revenue management and other tools.Since systems are all well interconnected, communication amongst them is quick and reliable. This makes it easier for hotels to present customers personalized offers based on their profiles and past behavior."There's a beauty within RevPak because if one system is not working or not playing well in the sandbox, that's a component that we can remove and replace," EVP and CMO Bill Linehan told Duetto. "I don't have core competency in all 12 or all 14 of these systems, but I do have a competency of understanding what it's supposed to do for us and a competency in understanding what else we would like for it to do for us."A CENTRALIZED CLOUD SOLUTIONThe next step is pretty clear. When your database is centralized and above-property, it gives operators access, in real time, to accurate data from all parts of the operation.For example, consider Adobe's newest push into marketing automation, with the Big Data behemoth accurately portraying hospitality as an industry with serious communication issues.One might guess that Adobe is inserting itself into hospitality as a single enterprise solution to solve all of hospitality's problems in one fell swoop. In reality, Adobe is not building a booking engine, PMS or RMS (to my knowledge). Instead, they are banking on a hybrid approach where Adobe will plug into a centralized platform or database, which is also seamlessly connected to all the tools needed to run a hotel.With a hybrid approach that allows a variety of different systems connected to a centralized, cloud-based platform, it no longer matters that your technologies talk to each other. They just have to talk well with the main platform. So if you're shopping for a CRM, which PMS you use no longer matters. Your PMS would essentially connect to a "common denominator" before connecting to your preferred CRM.DO IT WELL OR NOT AT ALLThat is not to say connecting several best-of-breed systems will go without hiccups.In Hospitality Upgrade, hospitality technology consultant Jon Inge suggests hotels looking to go this route need to ensure they're asking the necessary questions to their technology partners:Which combination of systems will provide the most seamless user interface?Will I be able to add or remove components without issue?Who will I go to for support?Once these issues are resolved, it's clear that hoteliers should move forward with a hybrid approach to their hotel technology stack, where PMS, CRS, CRM and RMS providers should be left to hone their individual craft. Leave developing top-tier systems to the experts, but rethink system integrations by adding a centralized data center through which all systems communicate seamlessly.
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Duetto Promotes Nelson Veiga to COO, Nathan Crisp and Nevin Reed to VPs of Customer Success and Managed Services as Company Accelerates Expansion

Duetto 19 May 2017
New York -- Duetto, the market leader in hotel profit optimization technology, announced today that it has promoted Nelson Veiga to Chief Operating Officer, where he will lead the sales and service organizations as the Revenue Strategy technology company scales for the next phase of global growth. Veiga most recently led the Customer Success and Deployment teams over the past year, when Duetto's install base grew by more than 600 hotels and fully-deployed properties achieved on average a 6.5% year-over-year lift in RevPAR Index."Nelson has been instrumental in improving our processes and creating efficiencies that have allowed our new customers to deploy much faster, while also ensuring current users continue to receive unmatched customer service," said Patrick Bosworth, CEO and Co-Founder. "Those efforts matched with GameChanger, the industry's only Revenue Strategy application powering Open Pricing, have enabled our customers to drive significant revenue increases while better managing distribution complexity."Bosworth continued, "Prior to serving as EVP of Operations, Nelson led our Americas sales team to record growth, and that background uniquely positions him for this role. Having a tight integration between sales and service will allow us to continue to scale, and I am thrilled to have Nelson step into this crucial position."Duetto also announced two other key promotions: Nathan Crisp as Vice President, Managed Services and Customer Success, Americas; and Nevin Reed as Vice President, Managed Services and Customer Success, Casinos. Both will work from the company's office in Las Vegas and report to Veiga.Both Crisp and Reed have more than 15 years of Revenue Strategy experience at some of the industry's largest hotel and casino companies. Crisp most recently served as VP of Revenue Management and Distribution for Trump Hotels. Before joining Duetto three years ago, Reed was Director of Revenue Management at Caesars Entertainment, where he was responsible for more than 8,000 rooms at four casino resorts in Las Vegas and Laughlin, Nev."Nathan Crisp and Nevin Reed are shining examples of the Revenue Strategy expertise our Customer Success and Managed Services teams bring to our customers, and I am excited to announce their promotions," Bosworth said. "Building on an already deep pool of talent and creativity at Duetto, these leaders will help us realize the true vision of Revenue Strategy that has animated Duetto since our founding."Duetto partners with many of the leading hotels and brands around the world. More than 1,500 hotels and casinos in more than 60 countries have partnered to use Duetto's multitenant cloud-based applications, including GameChanger and its Revenue Intelligence application, ScoreBoard.GameChanger, company's flagship Revenue Strategy application, helped produce a 6.5% average year-over-year RevPAR Index lift for fully deployed hotel customers globally in 2016. It is an unprecedented metric and marks the first time a Revenue Strategy solution has been directly tied to this kind of increase in revenue for hotels."We are tremendously proud that GameChanger has helped our hotel partners increase revenues dramatically in the past year," Veiga said. "With hotels in more than 60 countries and most major destinations, we have seen firsthand the positive impact of an integrated Revenue Strategy on hotel price optimization. And we thank our customers for their support. We are excited about the months ahead, when we will be sharing even more disruptive solutions with the industry."About the Executive Management PromotionsNelson Veiga - Chief Operating OfficerNelson Veiga joined Duetto in 2014 and served as Vice President of Sales for the Western Region of the United States, as Vice President of Sales for the Americas and most recently as Executive Vice President of Operations. He has more than 20 years of senior management experience helping to build, scale and manage innovative startup companies in hospitality technology, mobile technology and other areas. Veiga has a master's degree in management information systems from Florida International University and a bachelor's degree in liberal arts from the University of the State of New York.Nathan Crisp - Vice President, Managed Services and Customer Success, AmericasNathan Crisp joined Duetto in 2016 after serving more than 15 years in senior revenue management positions in the hotel and airlines industries. Most recently, he helped establish Trump Hotels' technology platform of systems and led the hotel portfolio's revenue and distribution strategies. Prior to that, he held similar roles for Interstate Hotels and Resorts and Preferred Hotel Group. Crisp graduated with a bachelor's degree in business administration from Regis University.Nevin Reed - Vice President, Managed Services and Customer Success, CasinosNevin Reed joined Duetto in 2014 as a Director of Customer Success and has served in various roles over the past three years. Reed helped launch Casino Managed Services, enabling customers to leverage Duetto's deep Revenue Strategy experience through consulting and hands-on yielding. Prior to Duetto, Reed served as Director of Revenue Management for Caesars Entertainment and served in a similar role at Atlantis Resort and Casino and Ocean Club Resort in Nassau, Bahamas, before joining Caesars. Reed graduated with a bachelor's degree in hotel administration from the University of Nevada, Las Vegas.About DuettoDuetto delivers the most powerful Revenue Strategy solutions to the world's leading hotels and casinos, allowing them to better manage pricing, revenue and business-mix decisions with superior, actionable data.The unique combination of hospitality experience and technology leadership enables Duetto to provide new insights on pricing and demand as a true cloud-based software-as-a-service. With Revenue Strategy and Revenue Intelligence applications that address the challenges of today's hospitality industry, Duetto helps hotels and casinos optimize profits and guest loyalty.Thanks to rapid marketplace adoption, Duetto is expanding in key markets throughout the Americas, Europe and Asia. More than 1,500 hotel and casino properties in more than 60 countries have partnered to use Duetto's Revenue Strategy and Revenue Intelligence applications.
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Duetto Provides Revenue Strategy Solutions for Live! Casino & Hotel Maryland

Duetto 9 May 2017
New York -- Duetto, the market leader in hotel profit optimization technology, announced today that it is implementing its cloud-based Revenue Strategy solutions for Live! Casino & Hotel Maryland. Under the agreement, Duetto will provide the benefits of Open Pricing, loyalty pricing and business mix optimization for the company's 250-room boutique Live! Lofts property, and for the flagship Live! Hotel, scheduled to open in the first quarter of 2018.Duetto's GameChanger application will enable Live! to manage pricing and demand for the more than 500 rooms and suites at the property, providing flexibility and versatility and enabling the property to utilize casino patron value in pricing recommendations."We are very happy to announce this partnership with Live! Casino & Hotel Maryland," said Duetto CEO Patrick Bosworth. "In today's fast-paced and complex marketplace, Duetto's cloud-based Revenue Strategy solutions provide the ability to fully optimize revenue, manage distribution complexity and optimize business mix. As more hoteliers in the gaming space embrace the benefits of Open Pricing and seek deeper insights into property performance, we are excited to partner with innovative operators such as Live! Casino & Hotel Maryland."Alfonso Rodriquez-Aceves, Director of Revenue Optimization, said: "Duetto has addressed the shortcomings of legacy revenue management systems and is performing exactly as we had hoped -- helping us optimize our business mix to improve financial results and compete more effectively in a highly competitive market. We look forward to continuing and building this great working relationship in the years ahead."Duetto partners with many of the leading hotels and casino brands around the world. More than 1,500 hotels and casinos in more than 60 countries have partnered to use Duetto's applications, including GameChanger and its Revenue Intelligence app, ScoreBoard.About Duetto Duetto delivers the most powerful Revenue Strategy solutions to the world's leading hotels and casinos, allowing them to better manage pricing, revenue and business-mix decisions with superior, actionable data.The unique combination of hospitality experience and technology leadership enables Duetto to provide new insights on pricing and demand as a true cloud-based software-as-a-service. With Revenue Strategy and Revenue Intelligence applications that address the challenges of today's hospitality industry, Duetto helps hotels and casinos optimize profits and guest loyalty.Thanks to rapid marketplace adoption, Duetto is expanding in key markets throughout the Americas, Europe and Asia. More than 1,500 hotel and casino properties in more than 60 countries have partnered to use Duetto's Revenue Strategy and Revenue Intelligence applications.About Live! Casino & Hotel MarylandComing soon: the new flagship luxury Live! Hotel, scheduled to open in the first quarter of 2018. Now open: the new Live! Lofts boutique hotel. Live! Casino & Hotel is one of the largest commercial casinos in the country, located in the Washington, D.C.-Baltimore corridor, just off I-95, Route 100 and the B/W Parkway at Arundel Mills. Open 24/7, Live! Casino features more than 200 live-action table games, including a poker room; approximately 4,000 of the latest slot machines; and two high-limit rooms. The property offers world-class dining and entertainment, including the Zagat-rated #1 steakhouse The Prime Rib(r); Bobby's Burger Palace, from celebrated chef Bobby Flay; Morty's Delicatessen, a traditional New York-style deli; Luk Fu, serving authentic Asian cuisine; The Cheesecake Factory(r); Phillips(r) Seafood Express; and the multi-station Live! Buffet. Live! Hotel will feature 310 luxury guest rooms, along with a lively bar and entertainment scene, a day spa and salon, an event center, and meeting facilities. Live! Lofts boutique hotel is located just minutes from the casino and open while renovations are underway. For reservations, call (443) 445-2929. Live! Casino & Hotel is owned and operated by a company that is affiliated with The Cordish Companies. Call (855) 5MD-LIVE (855-563-5483); or visit Marylandlivecasino.com or LiveCasino.social. Follow us on Facebook, Twitter and Instagram.
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Duetto Provides Revenue Strategy Solutions for Oxford Corporate

Duetto 19 April 2017
New York -- Duetto, the market leader in hotel profit optimization technology, announced today that it is implementing its cloud-based Revenue Strategy solutions for Oxford Corporate, which owns and manages 18 hotels under the OXFORD hotel, Oxford Suites, Oxford Inn, and Cimarron Inn brands, in California, Oregon, Washington and Idaho. A deep integration with property management system RoomKeyPMS enables Oxford to fully optimize revenue and easily analyze company-wide performance with Duetto's GameChanger and ScoreBoard applications."We are very happy to announce this partnership with Oxford Corporate," said Duetto CEO Patrick Bosworth. "Duetto's cloud-based Revenue Strategy solutions provide the ability to fully optimize revenue, manage distribution complexity and scale quickly. As more hoteliers embrace the benefits of Open Pricing and seek deeper insights into property performance, we are excited to partner with innovative companies such as Oxford Corporate.""We anticipate an immediate return on investment through improved efficiencies in our pricing strategies. Real-time data collection and analysis will result in both better forecasting and a timely response to the pricing demands of our guests," said Oxford Corporate CFO Kurt Stelk.By adopting Open Pricing, the core element of Duetto's GameChanger application, Oxford Corporate will now be able yield rates more rapidly and with greater flexibility, drawing on web shopping regrets and denials data to better measure price sensitivity. ScoreBoard, the Revenue Intelligence application, will enable Oxford Corporate to compile and centralize up-to-the-minute reports on performance data and forecasts, display custom reports in minutes, and deliver big-picture insights across the entire company with one click."Oxford Corporate is committed to providing exceptional lodging to our guests at an affordable, competitive price," said Susie Rossi, Vice President of Revenue and Training. "Open Pricing will allow us to optimize revenue across all channels, segments and room types, while ScoreBoard will save me hours a week by providing real-time forecasts and revenue reports. We look forward to a great working relationship in the years to come."Duetto partners with many of the leading hotels and brands around the world. More than 1,500 hotels and casinos in more than 60 countries have partnered to use Duetto's cloud-based applications, including GameChanger and its Revenue Intelligence application, ScoreBoard.A bout Duetto Duetto delivers the most powerful Revenue Strategy solutions to the world's leading hotels and casinos, allowing them to better manage pricing, revenue and business-mix decisions with superior, actionable data.The unique combination of hospitality experience and technology leadership enables Duetto to provide new insights on pricing and demand as a true cloud-based software-as-a-service. With Revenue Strategy and Revenue Intelligence applications that address the challenges of today's hospitality industry, Duetto helps hotels and casinos optimize profits and guest loyalty.Thanks to rapid marketplace adoption, Duetto is expanding in key markets throughout the Americas, Europe and Asia. More than 1,500 hotel and casino properties in more than 60 countries have partnered to use Duetto's Revenue Strategy and Revenue Intelligence applications. About Oxford CorporateBaney Corporation DBA Oxford Corporate, is a Bend, Oregon-based family-owned hotelier that currently manages a portfolio of 18 properties throughout the West under the Oxford Suites, Oxford Inns, Cimarron Inn and the OXFORD hotel brands. Baney Corp has been in the hospitality business since 1955 and opened its first Oxford Suites property in 1989. Today, Baney Corp properties can be found in Oregon, Washington, Idaho and California. For more information, visit oxfordsuites.com.
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Duetto Announces Michael Schaffner as Head of its New Office in Germany

Duetto 29 March 2017
London -- Duetto, the market leader in hotel profit optimization technology, announced today that it has appointed to Michael Schaffner to head sales and service in the "DACH" region of German-speaking countries of Europe: Germany, Austria, and Switzerland. Schaffner is based in Munich and can be reached at Schaeffner@duettoresearch.com. The announcement comes as Duetto further accelerates it growth throughout Europe, where its cloud-based Revenue Strategy solutions are already in place at more than 700 hotels in 20 countries."We are happy to welcome Michael to Duetto," said Duetto CEO Patrick Bosworth. "Duetto's GameChanger application enables hotels to fully optimize revenue and manage distribution complexity, and our expanding suite of cloud-based solutions provides hotels with unprecedented tools for enhancing personalization and building loyalty in a rapidly-changing and highly competitive marketplace. We look forward to Michael's contributions as we continue to help hotels worldwide achieve new levels of excellence in Revenue Strategy.""I am pleased to join Duetto at this important and dynamic moment in the company's growth," Schaffner said. "From big brands to regional operating companies and smaller boutique properties, hotels in central Europe offer distinctive experiences in wonderful locations, but often lack the tools to optimize price and build loyalty among guests. I look forward to introducing the benefits of Open Pricing and Revenue Strategy to support their growth in the years ahead."Schaffner joins Duetto with more than 10 years of management experience in the hotel industry across Europe. He most recently served as Director of Sales and Marketing at Seranata Intraware and before that held several sales management positions at Nor1. He also held property management positions at distinctive hotels in Frankfurt and in the USA. Schaffner is active in industry associations and networking groups throughout Europe. He is a Lecturer at Ravensburg University of Cooperative Education, Ravensburg, Germany, from which he earned a bachelor's degree in business administration.About Duetto Duetto delivers the most powerful Revenue Strategy solutions to the world's leading hotels and casinos, allowing them to better manage pricing, revenue and business-mix decisions with superior, actionable data.The unique combination of hospitality experience and technology leadership enables Duetto to provide new insights on pricing and demand as a true cloud-based software-as-a-service. With Revenue Strategy and Revenue Intelligence solutions that address the challenges of today's hospitality industry, Duetto helps hotels and casinos optimize profits and guest loyalty.Thanks to rapid marketplace adoption, Duetto is expanding in key markets throughout the Americas, Europe and Asia. More than 1,500 hotel and casino properties in more than 60 countries have partnered to use Duetto's Revenue Strategy and Revenue Intelligence applications.
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Duetto to Provide Revenue Strategy Solutions for Mexico's Brisas Group

Duetto 14 March 2017
San Francisco -- Duetto, the market leader in hotel profit optimization technology, announced today that it will implement its cloud-based Revenue Strategy application, GameChanger, for Brisas Group, a fast-growing owner of luxury properties in key markets in Mexico. Duetto's GameChanger solution is already in place at the company's 274-room NIZUC Resort and Spa, Cancun, and the 434-room Galeria Plaza Reforma, Mexico City."We are very happy to announce this partnership with Brisas Group, a forward-looking partner that has embraced Revenue Strategy as it grows its footprint throughout Mexico," said Duetto CEO Patrick Bosworth. "Duetto's GameChanger solution provides a platform for fully optimizing revenue and managing distribution complexity, scaling quickly. We are excited to bring the benefits of Open Pricing and revenue optimization to Brisas Group, as we continue our growth in Mexico and Latin America."By adopting Open Pricing, the core element that is the foundation of Duetto's GameChanger application, Brisas Group will now be able to yield room rates in real time and with greater flexibility as demand conditions change throughout the market. Central to Open Pricing is the use of dynamic sources of data, including web shopping regrets and denials, which measure consumers' price sensitivity more accurately and let hotels test their price and marketing strategies.Darrick Eman, Director of International Sales & Marketing for Brisas Group said: "We are growing our hotel portfolio rapidly, engaging new international customers, and at the same time, we are always elevating our impeccable levels of service and guest experience. Brisas Group is happy to partner with Duetto to help automate our Revenue Strategy to achieve price optimization and to increase our working efficiency and productivity as part of our company's growth. We look forward to a long and beneficial relationship."Duetto partners with many of the leading hotels and brands around the world. More than 1,500 hotels and casinos in more than 60 countries have partnered to use Duetto's applications, including GameChanger and its Revenue Intelligence application, ScoreBoard.About Duetto Duetto delivers the most powerful Revenue Strategy solutions to the world's leading hotels and casinos, allowing them to better manage pricing, revenue and business-mix decisions with superior, actionable data.The unique combination of hospitality experience and technology leadership enables Duetto to provide new insights on pricing and demand as a true cloud-based software-as-a-service. With Revenue Strategy and Revenue Intelligence solutions that address the challenges of today's hospitality industry, Duetto helps hotels and casinos optimize profits and guest loyalty.Thanks to rapid marketplace adoption, Duetto is expanding in key markets throughout the Americas, Europe and Asia. More than 1,500 hotel and casino properties in more than 60 countries have partnered to use Duetto's Revenue Strategy and Revenue Intelligence platforms.About Brisas Group/Las BrisasLas Brisas is a collection of one-of-a-kind resort hotel experiences developed and managed by the Brisas Group. Named after the famous Las Brisas Acapulco, a mid-century gem that set the tone for jet-setting luxury and maintains a standard of excellence for Mexican hospitality, each hotel in the collection offers a unique sampling of authentic Mexican spirit. Guests may choose the harmonious marriage of modern architecture and beachfront jungles at Las Brisas Ixtapa or the fantastical beauty of Las Hadas by Brisas. Families enjoy the active adventures in Las Brisas Huatulco, while savvy business travelers pause in the peace of Hacienda Jurica by Brisas. At every property, service is personal and the hospitality is authentic.###
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Duetto to Provide Revenue Strategy Solutions for Ruby Hotels & Resorts

Duetto 6 March 2017
Berlin -- Duetto, the market leader in hotel profit optimization technology, announced today that it will implement its cloud-based Revenue Strategy application, GameChanger, for Ruby Hotels, a disruptive developer and operator of luxury hotels in key markets in Germany and Austria. Under the agreement, Duetto will provide unprecedented market intelligence and the benefits of Open Pricing to help Ruby Hotels better understand customer behavior, build and sustain direct business, and achieve price optimization for the rapidly growing brand. Ruby Hotels' current portfolio includes properties in Munich and Vienna, with further projects under construction in Hamburg and Dusseldorf and more projects in sight."We are very happy to announce this partnership with Ruby Hotels, one of Europe's most disruptive and forward-looking lodging companies," said Duetto CEO Patrick Bosworth. "Duetto's cloud-based GameChanger Revenue Strategy application provides the ability to fully optimize revenue, manage distribution complexity and scale quickly. We are excited to partner with Ruby, as we continue to work with the most forward-thinking and innovative brands across the globe."By adopting Open Pricing, the core element of Duetto's GameChanger application, Ruby Hotels will now be able yield rates more rapidly and with greater flexibility, drawing on web shopping regrets and denials data to better measure price sensitivity."Ruby Hotels is an innovator which provides not only luxury at ease for guests, but also the benefits of the latest in technology for its customers, partners and associates" said Michael Patrick Struck, CEO and Founder. "Duetto's predictive analytics match our disruptive business model perfectly, and bring us the benefits of Open Pricing and the ability to forecast demand, better understand our customers and build direct bookings. We look forward to a great working relationship in the years ahead."Duetto partners with many of the leading hotels and brands around the world. More than 1,500 hotels and casinos in more than 60 countries have partnered to use Duetto's applications, including GameChanger and its Revenue Intelligence application, ScoreBoard.About Duetto Duetto delivers the most powerful Revenue Strategy solutions to the world's leading hotels and casinos, allowing them to better manage pricing, revenue and business-mix decisions with superior, actionable data.The unique combination of hospitality experience and technology leadership enables Duetto to provide new insights on pricing and demand as a true cloud-based software-as-a-service. With Revenue Strategy and Revenue Intelligence applications that address the challenges of today's hospitality industry, Duetto helps hotels and casinos optimize profits and guest loyalty.Thanks to rapid marketplace adoption, Duetto is expanding in key markets throughout the Americas, Europe and Asia. More than 1,500 hotel and casino properties in more than 60 countries have partnered to use Duetto's Revenue Strategy and Revenue Intelligence platforms. About Ruby Hotels & Resorts The Munich-based hotel group RUBY HOTELS, led by founder and CEO Michael Struck, is breaking new grounds in the hospitality industry with their LEAN LUXURY philosophy. By having a lean organizational structure and concentrating on the essentials, RUBY manages to create a contemporary, affordable form of luxury for the modern, cost- and style-conscious traveler. The group already operates three hotels, with five more under construction. Financially strong partners support RUBY with the planned expansions. The Austrian Soravia Group (www.soravia.at), the investor Michael Hehn, a German family office, a private equity fund, and Michael Struck jointly hold the company shares.

Hotels are racing with OTAs and metasearch giants to get to the top of the sales funnel

Duetto By Patick Bosworth
Whichever company sits highest in the sales funnel and interacts first, and most often, with a potential customer is the one that is most likely to win that person's transaction and make the most money. Where does that leave hotels? Duetto's Patrick Bosworth reports.

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