Hospitality Industry Technology Exposition & Conference
November 14–15, 2017
Hospitality Industry Technology Exposition & Conference
April 11–13, 2018
RAI Amsterdam Convention Centre
Hospitality Industry Technology Exposition & Conference
June 26-29, 2018
Hotelogix 10 October 2017
As a pioneer in cloud-based property management and online distribution system, Hotelogix is all set to showcase its revolutionary mobile app, Hotelogix Mobile Hotel, at the leading global event for the travel industry, WTM 2017, London from 6-8 November. Come meet us at booth TT459.Available on iOS and Android, Hotelogix Mobile Hotel app empowers hoteliers with information at their fingertips and make informed decisions on the go. The app has been designed for hoteliers to efficiently execute, coordinate and monitor operations from their smartphones."Mobile devices are redefining guest-centric services, and Hotelogix is all set to leap ahead of the curve, with our revolutionary new Mobile Hotel app," says Prabhash Bhatnagar, Founder, Hotelogix. "Mobile Hotel is ready, both for the iOS and the Android platforms. Our system puts up-to-the-minute control of a hotel business, literally in the pockets of a smart hotelier. It includes front desk, housekeeping and POS that help to significantly improve the guest experience while giving remarkable control on manpower, infrastructure, and operational costs," he adds.Convenience, performance, and mobilityHotelogix Mobile Hotel app enables managers and owners to conveniently run their hotels from their smartphones. With super-fast check-ins and check-outs, front desk staff can do away with long queues, right from the convenience of the lounge. Housekeeping information is updated in real-time, eliminating paperwork and enabling tired guests to check-in earlier. Sales teams are empowered to sell immediately, and decision-makers will be able to access a number of reports in real-time, for their hotels. And many more."We're looking forward to the opportunity to meet multi-property groups, hospitality management companies and upcoming brands to help them take advantage of our simple, yet robust solution, and maximize their business potential," says Aditya Sanghi, CEO & Co-Founder, Hotelogix.To pre-book an appointment with the key people of Hotelogix at WTM, London, click here.About Hotelogix:Hotelogix is a unique, cloud-based, end-to-end, hospitality technology solution, built to seamlessly manage hotels, resorts, serviced apartments or multi-location hotel chains, by providing a single window to manage all hotel operations and bookings (online and offline). Hotelogix is currently used by properties in 100+ countries.http://www.hotelogix.comhttps://twitter.com/Hotelogixhttps://www.facebook.com/Hotelogixhttps://www.linkedin.com/company/hotelogixRead our blog on http://www.hotelogix.com/blog/
Hotelogix 5 September 2017
Hotelogix is pleased to announce that it has been recognized as "Masters" in the 2017 FrontRunners Quadrant for Hotel Management Software on Software Advice."We are delighted to see that the cloud PMS quadrant is finally out there. This shows the growing need and criticality of this technology in shaping the hospitality industry of the current and future," marks Aditya Sanghi, Co-Founder, and CEO, Hotelogix. "We have always been of the view that Cloud PMS is the base technology that is needed by hotels to remain relevant and grow in this era of digital travel" he comments.As a trusted resource for software buyers, FrontRunners evaluates products in the hotel management market that offer the best capability and value for small businesses. It collates end-user reviews from softwareadvice.com, capterra.com and getapp.com. For a given market, products are evaluated and given a score for the capability and value they bring to users. FrontRunners then plots the top 25-30 products in a quadrant format."Our place in the 'Masters' category is a testimony of our commitment to the small and mid-size hospitality businesses, and no better feeling than seeing our customers vouching for us," says Prabhash Bhatnagar, founder of Hotelogix. "Getting our product line on the mobile is a significant step towards reinforcing customer first approach, wherein our hoteliers can operate their whole business on the go. It presents simplicity and convenience that is unmatched in the industry," he states.Hotelogix was rated high on core capabilities such as reservation management, front office, and housekeeping management, as well as point of sale and/or maintenance management. Integration with the online booking engine, central reservations, CRM, revenue management, channel management, catering, employee management, guest experience management and marketing management were some related features that were considered while deciding the ranking factor. Hotelogix had strong scores for capability and value, with a wide range of functionality, that placed them in the Master category.About FrontRunners:FrontRunners is published on Software Advice, a trusted resource for software buyers. FrontRunners evaluate verified product data and end user reviews from softwareadvice.com, capterra.com and getapp.com, positioning the top scoring products based on capability and value for small businesses. The data in its entirety reflecting the complete set of findings can be easily downloaded here. Software Advice's FrontRunners quadrant is focused on the North American Hotel Management software market.About Hotelogix:Hotelogix is a unique, cloud-based, end-to-end, hospitality technology solution, built to seamlessly manage hotels, resorts, serviced apartments or multi-location hotel chains, by providing a single window to manage all hotel operations and bookings (online and offline). Hotelogix is currently used by properties in 100+ countries.Follow us on Twitter: https://twitter.com/HotelogixLike us on Facebook: https://www.facebook.com/HotelogixConnect with us on LinkedIn: https://www.linkedin.com/company/hotelogixRead our blog on: http://www.hotelogix.com/blog/Note: The content for the FrontRunners quadrant is derived from actual end-user reviews and ratings as well as vendor-supplied and publicly available product and company information that gets applied against a documented methodology. The results neither represent the views of, nor constitute an endorsement by, Gartner or any of its affiliates.
Hotelogix 31 May 2017
Hotels (big and small) are promoting initiatives to make their hotels more sustainable, reduce carbon footprint and make sure there is no adverse impact on the environment. Emphasis on green practices is stronger than ever, not just by property owners like you, but also your guests. According to a recent TripAdvisor survey, 62% of travelers in the US, are environmentally-conscious when opting for hotels, transportation, and meals.There are multiple ways in which energy consumption and eco-friendly practices can be adopted by your hotel. Let's identify some of them to implement strategic control over energy use while being true to the value you deliver to your guests.Set up the energy management program and teamMake sure you are setting the right objectives to implement the plan of energy management. Not only this, identify a core team with key staff members who will be primarily involved in overseeing energy conservation plan. For instance, define a timeline to achieve the goal, such as saving 20% over the next two years. Simultaneously, create an environment to appreciate people who are meeting the milestones of energy management.Determine efficiency targetsTo begin with, the first step to determine efficiency target is to measure where energy is being utilized within your hotel. In order to target key areas for improvement and to get maximum returns, it is imperative to identify areas of high and low energy use. Occupancy rate and operating expenses are two of the most important variables that should be considered while determining efficiency target.Energy assessmentBy conducting the regular energy assessment, energy savings opportunities can be identified. This kind of energy analysis audit will help you derive at preventive measures for savings. Additionally, by effectively utilizing your operations and maintenance staff, hotels can improve their bottom line while cutting capital costs.Identify energy saving opportunitiesIrrespective of the departments in your hotel, every employee should go through awareness programs on green energy initiatives - greater use of solar panels to heat water, switching to LED lights that save energy, installation of thermostats in each room to regulate temperature, effective treatment of recycled water, and so on. Energy management training should be given to employees onboarding your hotel as it will help instill the value how to use energy more efficiently. Adopting the environmental practices at each department can serve as an effective tool for reinforcing the importance of energy management. Make energy efficiency an integral part of your hotel's culture.Calculate costs and paybackTimely evaluation and calculating costs and payback period becomes the core strategy for energy management program. The savings can be re-invested to enhance the guest experience, provide better operational procedures along with emerging environmental technologies. Given the competitive nature of the hotel and lodging industry and the associated difficulty of incremental revenue, the potential for reduction of operating costs is a compelling reason for hoteliers to consider investment in eco-friendly technologies.In the past couple of years, the number of guests seeking sustainable hotels has doubled. Based on the findings Booking.com's 'Global Sustainable Travel Report' 65% of global travelers prefer to stay in the eco-friendly accommodation. 68% confirm they are more likely to consider opting for lodging knowing that it was eco-friendly while 36% would choose an eco-friendly accommodation because it provides a local feel to their stay.Hotel chains are playing their part towards their commitment to sustainability. But all that said, sustainability measures only can work with the involvement of all stakeholders. Sustainability policies should be implemented by each hotel. However, to make eco-friendly practices the rule and not the exception and to make sure the guests are participating in the sustainability practices is not an overnight process. It can be accomplished with the involvement of all stakeholders and communication with staff, industry, investors and co-operation with guests.Switch to green practices for your hotel with our fully integrated hotel management solution now!
Hotelogix 24 April 2017
Many a times hotel target past guests with direct marketing mailers and waste time on guests who haven't been in touch with them since their stay. Smart data marketing can help hotels identify new potential guests and close the deal with them. It also helps hotels target the guests in real time by reaching out to them moments after they have searched a particular property or even flights to a particular destination. The possibility of converting these guests from lookers to bookers is extremely high.How can hotels use smart data marketing to maximize their bookings?Use existing customer data: Hotels should initially analyze the existing data that is available to them. They need to identify the percentage of existing guests as compared to first-timers, the demographics of their guest profiles and so on. This can help hotels target the right customer base for their property.Target the right customers in real time - with the right data, hotels can know where they need to target their model customers and create a look-alike target audience. Hotels can capture the guests during the micro-moments when they are most likely to convert by sending personalized messages or offering special tariffs for the guests required dates.Optimize targeting and creative in real time based on campaign conversions and who is actually booking- with intent data targeting, hoteliers can use direct marketing campaigns and dynamic rate marketing to target the guests who are researching their destination plans. By flashing the hotel's details across the various search options that a client uses with relevant data, a guest is more likely to choose that property over another. With smart data marketing, a hotel is repetitively reinforcing their brand to their future clients and creating a strong recall value.Use the collected data for all future campaigns - Hotels shouldn't be content with strong conversions on a one-off basis, this is a continuous cycle. Hotels need to collate the tactics that work and didn't work and use them for all future campaigns. Also, remember demographics or focus audiences can change as per different months or seasons, thus smart data marketing is ideal since it takes all these factors into consideration.Opt for a powerful cloud PMS that supports your smart marketing strategies. Opt for Hotelogix !now
Hotelogix 11 April 2017
We all know that large, branded hotels have a leg up on the competition. Since they are big brands and have big budgets, they have bustling marketing departments teeming with talent. Nevertheless, hotel marketing teams at smaller, independent and boutique properties shouldn't fret. They should focus on execution of proper procedures to stand apart from the crowd. Hotel managers and boutique property owners must be diligent in keeping up with things like digital marketing and effective promotion and distribution. Attract the right customers-for business and leisure- and reach them directly, and encourage as many direct bookings as possible. Here's what boutique and independent hotels should know about attracting more guests with the right marketing mix in a flash!
Hotelogix 29 March 2017
Millennials form a large segment of business travelers, and according to the 2015 GBTA Business Traveler Sentiment Indextm, by 2020 they shall comprise half of the global workforce. So a lot of the changes in the travel industry majorly depend on the needs of the new business traveler.So what does the future of Business Travel look like?Dominance of Digital Interaction - With the increased usage of Smartphones and tablets, 85% of all customer interactions will be digitized by 2020 as per Microsoft's predictions. Airline and hotel booking, blocking of seats, reserving dining options, adding extra facilities all shall be done via the Smartphone. All sectors of travel industry are now investing heavily in mobile friendly websites or apps so as to cater to their guest's needs and requirements. Today's travelers require information at the tip of their fingers and don't want to wait for it to be available.Combination of business and leisure trips - Today a business trip doesn't mean that the guest would be at work or at meetings from 9 to 5. Work timings, job descriptions etc. have changed drastically. Millennial travelers are interested in mixing business with leisure either during their trips or by extending their trips. Hotels are now redefining their concept of business hotels, guests don't just need internet access and business centers, but they are also looking at other local experiences that they can enjoy.Going Green - travelers as well as the hospitality industry are becoming more and more conscientious. They realize that we are constantly abusing our natural resources, so hotels, cruise, buses, flights etc are looking at ways in which they can reduce their carbon footprint and are incorporating the same in their marketing collateral.Personalized Services - With the gap between business and leisure travelers being very thin, travelers prefer to have personalized services being offered to them. Via data collection by hotels or their booking gateways, guests expect to have more choices as per their past travel history. By lieu of Google based advertisements and direct marketing options, guests already have choices being sent to them as soon as they start even considering their travel options.Rise of sharing economy - In our previous blog we have mentioned how AirBnB's are giving hotels a run for their money. Business travelers as well as those who are staying at a particular place for a longer duration prefer Airbnb's or homestays rather than the conventional hotels, it offers more flexibility and space to themCashless payments - Digital money transactions are rapidly becoming the norm, digital wallets, online transfer are replacing cash and credit card transactions.Artificial Intelligence - Robots and kiosks are replacing the front desk in many hotels across the globe. Millennial travelers prefer instant check-ins and check-outs through kiosks are the best solution. Hotels also use Robots for their concierge service and other departments. Hilton Mclean in Virginia, USA has partnered with IBM and is using 'Connie', the hospitality industry's first robot butler as the hotel's concierge. Connie provides basic information such as the spa and gym timings, location of the nearest bank, things to do as well as personalized information for a consumer's needs.The Future of Business Travel looks extremely interesting and it shall keep changing at a rapid pace especially seeing the pace in which technology is constantly changing.Make your hotel more business-travel friendly with Hotelogix PMS. Take the Hotelogix trial here!
Hotelogix 22 February 2017
It's easy for businesses to plateau in such a setting - occupancy alone can only take hotels so far. With so many accommodation providers and distributors for travelers to choose from, properties need to ensure that they're deriving maximum value from every booking they receive.Enter revenue management. The process is not new - larger hotel chains have been implementing these pricing strategies since the 90s, tweaking room rates to maximize profits. Today however, with the onset of cloud computing and SaaS companies, small and mid-sized properties can also leverage these solutions to optimize their pricing. With competition intensifying so rapidly, revenue management provides hoteliers with an opportunity to make the most of their inventory.With the wide array of tools available to property owners, the process has also become less complex. However, considering the number of variables involved when estimating demand, it's important to remember that it will still take some trial-and-error before owners stumble upon the perfect formula for their specific hotel.Here are a few important things to keep in mind while managing your room pricing - Understand when to prioritize occupancy: Occupancy is important - it's where the money comes from. However, investing all your efforts into solely driving higher occupancy can be counterproductive. This is best illustrated with an example. Consider a 10 room hotel in two scenarios. In the first instance, the manager is focused on driving occupancy and prices rooms to sell out. He ends up selling all 10 rooms for $90 each, earning the hotel $900. In the second instance, he focuses on revenue management and ends up selling only 9 rooms for $100 each. This also earns him $900. It's apparent that considering all the additional costs incurred by housekeeping and maintenance, the second instance is more profitable. Revenue managers should focus on attaining maximum value from each room night, rather than selling as many rooms as possible in order to add more to the bottom-line.Implement a reliable tool:In order to properly optimize revenue, hotels need to compile as much relevant data as possible. Information about competitor pricing and local demand can be invaluable for revenue managers. Since there are so many variables involved in accurately estimating demand, it can be hard for hoteliers to collect enough data. Modern revenue management tools however, source information directly from global OTAs. Booking.com's tool BookingSuite for instance, gathers competitor information directly from its parent site's enormous database. Revenue managers can use this information on the Rate Intelligence tool to get an idea about demand and pricing in the region for the time. It's important that any revenue management tool has access to a credible database or it can wreak havoc on the entire pricing strategy.It's important that any revenue management tool has access to a credible database or it can wreak havoc on the entire pricing strategy.Find the right blend of distribution channels: Every hoteliers would agree that direct bookings are the way to go when it comes to maximizing profitability. However, this isn't entirely true. While the direct booking themselves are pure profit, setting up the hotel website with the necessary optimizations and booking engine can be an expensive process. If you spend $500 on monthly SEO and website hosting fees, and attract 20 direct bookings, the cost per acquisition becomes $25. Register only 5 direct bookings and this cost quickly escalates to a massive $100 per customer. Remember that rooms being allocated to OTAs and other channels are not considering while evaluating the efficiency of your booking engine. Finding the right blend of room sales on your website, OTAs and other channels is critical in order to improve your earnings.The important thing to keep in mind is, revenue management is both - and art as well as a science. While the data, facts and figures can help, it's up to the manager to interpret this information and make an educated projection regarding future occupancy. It may take several attempts of trial-and-error before you discover the right strategy for your hotel. However, revenue management is a long-term play and the stability it provides your property - even in the off-peak season - is certainly worth it! In order to get the best results, it's advisable to implement a robust property management system that offers complete integration to a reliable rate managing tool.If you're looking to invest in a complete, all-round property management system, why not give Hotelogix a try? The free trial takes less than a minute to get started with!Learn more about pricing rooms in our free webinar with BookingSuite - click here to book your seat.
Hotelogix 20 January 2017
Plenty has been said about modern hospitality technology - especially hotel management systems. With the onset of cloud computing, technology adoption skyrocketed as independent hotel owners could now leverage cutting edge tools to compete with the evolved brands.However, with digitalization threatening to encapsulate every single aspect of hoteliering, maybe it's time to take a step back and take a look at the bigger picture.Technology is meant to simplify life for the staff and ultimately aid in improving the guest experience - the holy grail of establishing a lasting hotel legacy.So the most important question you need to ask yourself before you invest is whether the product is going to help you boost long-term guest satisfaction, either directly or indirectly.Long-term guest satisfaction starts with efficient hotel management With management technology having permeated almost every sector of hospitality today, the larger brands are constantly on the look-out for new ways to stay ahead of what's quickly becoming the norm. However, many of their innovations are short-term fixes that don't really provide guests with value in the long run. A good example of this is the mobile concierge services offered by several upscale hotels. With apps for almost everything available today, such offerings may be attractive but add little value to the guest's stay and will hardly compel them to return.Streamlining back-end operations at the various departments of the hotel is a lot more effective. By implementing digital tools that enable the front office, housekeeping, restaurants and various bars to operate more efficiently, hotels can save valuable time and resources. In turn, this allows them to better attend to guests.Ensuring long-term guest satisfaction isn't just about providing guests with the latest features and gimmicks, it's about having structures in place that make guests feel valued throughout the course of their stay. This isn't always dependent on technology adoption - even merely instructing your staff to smile at guests whenever they see them can have a positive impact on their stay.Anticipating the various needs of your guests and being proactive, rather than reactive, is a great way to leave a lasting impression.The modern property management system needs to evolveWhile indeed they're critical functions, property management systems today can't get away with just organizing front desk and housekeeping activities. They need to support real-time integration to supplemental third-party tools - in today's scenario, that's almost as fundamental as other routine capabilities. Moreover, they need to enable hotels to leverage guest information in order to create effective retargeting campaigns.Competition in hospitality is growing rapidly, with things becoming increasingly scrappy between suppliers and distributors. Commissions are increasing at twice the growth rate of industry-wide revenue. In such a competitive scenario, it's no longer enough for hotel software to merely be tools to organize tasks and optimize resources - they need to help hoteliers build and scale their business.While integration to third party extras like revenue management systems and rate shopping tools can help, the PMS itself needs to offer some level of in-built functionality in these areas. A simple evaluation process also helps properties make a decision faster.For instance, a basic level of pricing automation can be of immense use to smaller hotels that want better pricing management without having to invest in an all-out revenue management system. Having the capability to automate room rates based on the occupancy level in the property enables hotels to generate more revenue when occupancy is high. Moreover, by lowering prices during periods of low occupancy, properties can create demand during the off-season.Mobile hotel management - a new era in property managementHospitality has come a long way since the PMS broke free of infrastructure and pricing constraints that kept the technology beyond the reach of small and mid-sized hoteliers. While the modern cloud-based systems are much easier to adopt, the introduction of mobile management systems is set to take accessibility to a whole new level. Traditional cloud-based systems require workstations and a certain level of familiarity with the system. However, considering that almost everyone today is familiar and comfortable with smartphones, mobile-based systems are quickly growing in popularity.Adopting mobile-based management technology allows hotels to lower their dependency on expensive workstations. It also broadens the property's scope for employability as they're no longer as reliant on experienced personnel.Mobile management isn't expensive to adopt either, and the software can be used on almost any android or iOS smartphone. A major advantage of such a system is the mobility - the staff can carry out routine front office operations such as the night audit, check-ins and check-outs on the move.Additionally, managers can change rates from anywhere - the system is essentially like having the PMS in one's pocket.In a constantly evolving landscape blighted by unpredictability stemming from guest behavior, economic conditions and other such factors, hoteliers need developers to push the limits of digital technology - they need tools that simplify their everyday life and allow them to spend less time reading reports and more time with guests.If you're in the market for a property management system, you would do well to look at systems that go above and beyond the basics like front desk management - invest in a system that's equipped to maximize your growth in all areas, today's environment demands it!Why not try Hotelogix? The free trial takes less than a minute to get started!
Hotelogix and GuestCentric join hands to offer hoteliers globally an integrated, cloud-based solution
Hotelogix 2 November 2016
GuestCentric Systems, the premier digital marketing platform for hotels announced a new partnership today with Hotelogix, a leading property management system (PMS) provider to automate hotel operations with channel manager, booking engine and front desk.This strategic alliance will empower hoteliers to benefit immediately from Hotelogix's cloud-based PMS and GuestCentric's digital marketing solution, enabling easier management in all aspects of hotel's operation.The system offer hotels a centralized dashboard through which they can manage all channels and a channel manager that supports over 400 real-time integrations with Hotelogix's PMS.Hotelogix is the only PMS currently being used in over 100 countries, by independent as well as group properties. Known as the world's easiest PMS to get started with, the company helps hotels migrate to the cloud in minutes. To ease the integration, new GuestCentric customers who opt for Hotelogix will enjoy two months' complimentary credit."We are delighted to partner with GuestCentric - this partnership allows us to expand our business into the North American and European markets where GuestCentric is more popular, giving us the opportunity to learn with an innovative company in Hospitality & Technology. Their extensive experience will strengthen our services, and our PMS solution will bring hoteliers an integrated platform to manage their business," said Aditya Sanghi, CEO & Co- Founder of Hotelogix.With GuestCentric's award-winning functionality in terms of design and innovation, and Hotelogix's widely trusted management solutions, hoteliers get the advantage of two enterprise-level tools. The harmonic synchronization between the two systems will help hoteliers worldwide to improve operational efficiency, attract more direct bookings, and drive incremental revenue."We share the same mission with Hotelogix to help hoteliers maximize revenue and provide their guests a seamless experience. The complete two-way integration of their PMS with our innovative digital marketing software will provide hoteliers an integrated hospitality solution", said Pedro Colaco, CEO of GuestCentric. "Hoteliers will now be able to run operations in a faster and more efficient way, and focus their efforts in providing guests a unique experience. "With Hotelogix we will be able to expand our business into the Middle East and Southeast Asia", concluded Colaco. About GuestCentric SystemsGuestCentric is the leading provider of cloud-based digital marketing software and services that help extraordinary hoteliers enhance their brand, drive direct bookings and connect with their customers on all digital platforms. GuestCentric's award-winning solution provides hoteliers with the only unified solution for managing hotel guests' online journey: custom-built responsive web sites for mobile, tablets and desktops; an integrated booking engine; a social marketing module to publish deals on Facebook, Twitter and other social networks; and a channel manager to offer rooms on Booking, Expedia, TripAdvisor, Google and hundreds of other channels.GuestCentric has operations in New York, San Diego, London, Barcelona and Lisbon, and is a proud partner of hotels that are part of collections like Design Hotels, Small Luxury Hotels, Leading Hotels of the World, Relais & Chateaux and VOILA Hotel Rewards.For more information, please visit http://www.guestcentric.com/About Hotelogix Hotelogix is a unique, cloud-based, end-to-end, hospitality technology solution, built to seamlessly manage hotels, resorts, serviced apartments or multi-location hotel chains, by providing a single window to manage all hotel operations and bookings (online and offline). Hotelogix is currently used by properties in 100+ countries.For more information, please visit: www.hotelogix.com
Hotelogix 27 September 2016
Global PMS provider Hotelogix has announced a partnership with Canadian service provider ServiceMyBusiness to boost accessibility to modern hotel management technologies like property management software and distribution systems. The collaboration will especially benefit the country's mid-level hotel segment by enabling properties to take advantage of the powerful platform.Cloud computing allows hoteliers to access their system from any part of the world, and enables real-time integration to other tools like distribution, revenue management and accounting systems. With Hotelogix's comprehensive property management system, Canadian accommodation providers can manage all aspects of their hotel operations such as the front desk, housekeeping, various points-of-sale and so on, from one centralized dashboard. By helping hoteliers lower their IT and infrastructure costs with an off-the-shelf solution, properties will be able to generate more revenue and compete with the larger, established brands in the region.ServiceMyBusiness has been providing leading IT services for clients in the hospitality, banking, health, production and government sectors for over eight years. With a plethora of experience in IT security, policy compliance, critical infrastructure, support and remediation, the service provider has joined hands with Hotelogix to help small and mid-sized properties in the region migrate to the cloud and improve their operational efficiency. "We care about our clients and are dedicated to discovering better ways to help them and the community, and our partnership with Hotelogix allows us to provide all properties in the region with a robust, cloud PMS solution that can help take their business get to the next level," said Alex Contreras, the Technology Director at ServiceMyBusiness.Small and mid-level hotels make up the largest segment of hospitality today and with the cloud platform's rapid year-over-year growth showing no signs of slowing down, the partnership aims to improve the Canadian hospitality landscape by equipping more properties with powerful industry tools like the cloud PMS. Hotelogix has been making their mark in global hospitality by providing hoteliers in over 100 countries with a powerful yet affordable PMS solution. The company also provides an integrated channel manager for all their clients, enabling hotels to optimize distribution in addition to management. "We've always been committed to equipping small and mid-level hotels with the best tools available to compete in today's highly congested online marketplace - our partnership with ServiceMyBusiness helps us provide Canadian business & properties with a comprehensive, all-in-one solution that greatly simplifies their life and we're delighted to be making a change," said Aditya Sanghi, the CEO and co-founder of Hotelogix.With competition in hospitality intensifying every year, the platform will soon be the only practical option for hoteliers looking to remain competitive - click here to experience the cloud.About ServiceMyBusinessServiceMyBusiness.com is Canadian cloud service provider, focused on finding ways to help clients and the community by providing hospitality companies with powerful cloud technology, helping them lower IT costs and take their business to the next level.
Hotelogix 16 September 2016
With this partnership Hotelogix customers will get free access to all of SnapShot Analytics for any and all of their properties. The integration between solutions will be frictionless and deep, providing hoteliers with unprecedented analytics capabilities at no additional cost.Both companies see this as a statement to how hospitality technology providers can work together to grow customer satisfaction at easily accessible rates."We at Hotelogix believe in providing premium product capabiity at very low cost, greatly via innovation. This combination of Hotelogix Cloud PMS with slick SnapShot analytics capability is a perfect example of that. " - Founder of Hotelogix, Prabhash Bhatnagar.Hotel analytics solutions greatly advance hoteliers' ability to see relationships between data sets and make better decisions for their hotels."Having managed hotel revenue for years, I have first-hand experience on the value of data, but it needs to be available to the decision makers in simple and visually pleasing way. We built SnapShot Analytics as a gateway to proper data." - COO and Co-Founder of SnapShot, David Turnbull.
Hotelogix 24 August 2016
Long periods of market uncertainty are becoming increasingly common in today's highly fragmented industry and hospitality professionals are always on the lookout for better ways to maintain consistent profitability. Revenue management strategies have played a critical role in enabling hotels to cover their operating expenses during periods of low demand. By employing dynamic pricing strategies based on market variables and accurate forecasting, properties began to witness significant improvements in the bottom-line.However, guest trends and spending patterns are subject to a high degree of unpredictability in our current digital landscape. The rapid onset of smartphone technology has seen OTAs capitalize on mobile platforms by offering travelers an unprecedented level of convenience in the form of apps and mobile-optimized websites. Unsurprisingly, the online agencies now dominate a sizeable portion of global distribution. According to data released by the HAMA Study & Kalibri Labs, while industry-wide revenue had witnessed incremental growth over a three-year period, commissions grew twice as fast. In fact, revenue management leaders Duetto recorded customer acquisition costs as high as 40%! In light of these developments, it may be time for revenue managers to modify their approach.Segregating all booking sourcesAlthough it's a fairly common industry practice among revenue managers, general managers and other hotel decision makers; estimating factors like ADR evolution targets and customer acquisition expenses can be costly if there's no objective information to back the projections.Analysis of each of the channels currently in use at the property is the first step to gathering objective data. At most hotels, the prominent channels are OTAs, direct booking centers including the hotel's website and front desk, corporate relationships, and travel agents connected to the GDS.All channels need to be studied for three key metrics:Gross Revenue - The total revenue being generated by each channel for a specific periodCustomer Demographics - The segment of travelers which each channel attracts Channel Costs - The total cost of customer acquisition associated with each channelWith sufficient information on each channel's gross revenue, demographics and cost of acquisition, revenue managers can evaluate the profitability of individual sources and identify areas that need to be prioritized.Measuring the performance of each channelWhile the information gathered by the above channel-wise segregation provides hotels with a clear picture of the profit breakdown, it fails to account for the opportunity costs. Put simply, a profitable scenario could have been significantly improved if certain transactions had taken place on different channels. This is where revenue managers can begin to have problems with the increasingly complexity, although the cutting-edge it can provide a hotel with is worth the effort.This is better illustrated with an example; consider a hypothetical scenario involving a 100-room property Hotel A, with four primary sources of bookings - two OTAs, a direct booking site, and a GDS network. Rooms sell for $100 on all channels.Now we analyze each channel's profitability, OTA 1:Costs - Commission of 25% for each bookingNet profit per room - $75OTA 2:Costs - Commission of 15% for each bookingNet profit per room - $85Hotel website:Costs - SEO, SEM, hosting/subscription expenses $400 ($4/room*)Net profit per room - $96GDS:Costs - Sales and marketing expenses, transaction fees ($10/room*)Net profit per room - $90[*in the most profitable scenario]At first glance, it would appear as though the most profitable channel is the direct booking portal. However, the customer acquisition costs here depend on the final number of rooms sold on the hotel's website for that period. For instance, if Hotel A were to sell 50 rooms through it's website, the costs incurred would be borne by those bookings and the cost of each acquisition would subsequently rise to $8. If this number is too low, costs can rise dramatically.GDS costs can fluctuate too, based on the hotel's objective. Costs will increase in the case of hotels that opt to lower their rates in order to maintain relations with agencies. OTAs tend to provide more stability when it comes to this aspect, albeit at a high cost.Analyzing results and uncovering the opportunity costAlthough it's tempting to focus solely on direct bookings, most hotels simply can't generate the sort of exposure they get through listing on OTAs - these are companies that spend several billion dollars annually on marketing and site optimization. Moreover, online agencies provide hotels with a powerful distribution platform and connect them to specific guest segments, such as last-minute travelers. The key is to uncover the opportunity costs associated with each of the hotel's channels - this allows revenue managers to take informed risks and determine the right blend of distribution and profitability.Once the objective data has been compiled, successful implementation of any strategy cannot take place without a coherent understanding between all the hotel's business units. The team should evaluate each channel's priority and ROI, as well as the customer segment they attract.This is important as certain channels are better suited to certain types of guests - bookings from families and last-minute travelers could be more likely to come from better connected platforms like OTAs while frequent business travelers and returning guests may prefer to book direct. This information enables hotels to improve their targeting by customizing specific emails and packages for different guest segments.Demand generation is a continuous process. Revenue managers need to constantly stay abreast of the latest political, economic and industrial news in order to take those crucial decisions at the right time. However, with the help of objective data and a robust strategy, the task can be significantly simplified.
Neither revPAR nor occupancy are ideal indicators of hotel profitability - it's all about the ARPAR!
Hotelogix 28 July 2016
There's no denying that room sales is the life-source of most hospitality businesses. But while establishing high occupancy is indeed important, it shouldn't be the sole focus of a modern hotel. When considering profitability, concentrating on maximizing occupancy does not always contribute more to the bottom-line. In fact, even occupancy reports cannot portray a clear picture of a property's performance in today's dynamic market.Why is revenue management necessary?Travelling trends change dramatically with time, making them impossible to predict. With millennials growing in numbers and attaining more spending power, hospitality began to witness new segments of travelers emerge. Many of these groups actually prefer independent properties over the larger, international chains. The rising seasonal demand for affordable accommodation has added to the already high level of uncertainty in the industry - hoteliers cannot accurately predict price expectations, pricing of competing properties, economic situations or the demand for a given day in the future. Moreover, customers now have a plethora of tools at their disposal to browse through hundreds of hotel rooms and compare them side-by-side before making a booking decision. And most of these booking portals don't contribute much to the hotel's own bottom-line.Revenue management is becoming a necessity for properties in order to stay competitive in such an environment as it allows hotels to sell the 'right product' to the 'right customer' for the 'right price', at the 'right time'!Understanding the basics of revenue managementThree of the most commonly used indexes in revenue management are occupancy, average daily revenue (ADR) and the revenue per available room (RevPAR).Occupancy refers to the percentage of hotel rooms that are occupied at a given time.The ADR is the average revenue generated per sold room, which is calculated by dividing the total revenue by the number of occupied rooms.Combining these two parameters gives us the RevPAR, which is the total revenue generated by the property divided by the total number of units.However, even the RevPAR doesn't give hoteliers a complete picture of their property's performance as it doesn't take into consideration all the costs associated with setting up the room for occupancy - it also doesn't account for additional sources of revenue such as restaurants, bars, casinos and so on.To better understand this, consider a hypothetical scenario involving two identical hotels A and B, both with ten rooms. Let's assume Hotel A prioritizes occupancy while Hotel B focuses on revenue management - so while A achieves 100% occupancy by lowering prices and selling each room for say, $90; B achieves 90% occupancy but sells each room for $100. In both cases, the total revenue generated is $900. But it's easy to see that Hotel A incurs more operational expenses associated with preparing an additional room and hence isn't as profitable as Hotel B.Hence it's clear that focusing on revenue management is a much better strategy to boost profitability than prioritizing the occupancy. However, hoteliers do need a better index than the revPAR.A metric that accounts for costsIn order to find a better index that can be used to effectively track hotel performance, there are two other factors that need to be considered, namely the costs per occupied room (CPOR) and the additional revenue generated at POS terminals. Let's examine these two indexes in more detail.CPOR: It refers to the costs associated with preparing a hotel room for occupancy. This includes the cost of housekeeping, replenishing toiletries, laundry expenses and so on. The more rooms the hotel fills, the higher these costs become.POS Revenue: All additional revenue coming in from POS terminals also contributes to the property's bottom-line and helps offset other operating expenses including the CPOR. However, this is only applicable at hotels where the POS terminals contribute significantly to overall revenue.As Ira Vouk explained in her article on revenue management, the adjusted revenue per occupied room (ARPAR) is a metric that factors in these indexes as well and can be calculated -ARPAR = [(ADR - CPOR) x Occupancy] + POS RevenueComing back to our hypothetical scenario, let's take the CPOR to be $10 and assume there are no additional sources of revenue. When we include these values while calculating occupancy, we can see that,ARPAR (A) = [(90 - 10) x 100] = $800 and ARPAR (B) = [(100 - 10) x 90] = $810This is a much better index to assess hotel performance more accurately. And since the expenses associated with preparing a room for occupancy don't change too often, hoteliers won't have to keep calculating these costs.A robust revenue management strategy is key to the long-term success of any hotel - not only does such a strategy substantially increase profitability during the peak season, it also helps create demand during the off-season by lowering costs. By keeping track of their ARPAR, managers can get a much clearer understanding of how these strategies are influencing their hotel's profitability. Flexibility for implementing revenue management strategies like dynamic pricing depends on the property management system in use - selecting the right cloud-based system that's capable of supporting integration to revenue management tools is integral to the whole process!
Hotelogix 13 June 2016
Hotelogix and Proturismo have announced a partnership to help properties in Colombia switch to the modern, cloud platform. The leading hospitality consultancy have tied up with the global cloud PMS provider to spread awareness about the benefits of cloud computing and address any concerns hoteliers may have regarding the migration process. The speakers will also discuss key takeaways from Caribbean hotspot Aruba's rise to prominence as a leading tourism destination.In-premise systems, still used by a number of properties, are no longer capable of supporting the growing needs of hotels in today's fast-paced environment. The systems also demand large upfront costs and require high level of maintenance, contributing to significant overhead expenses. Cloud-based systems eliminate all these costs as the system is housed in an off-shore cloud server. Moreover, this allows hotel owners to access the system from anywhere in the world with an internet connection and computer. Cloud technology also allows hotel owners to take advantage of the numerous online distribution portals available without any of the risks associated with managing inventory on so many platforms - real-time integration eliminates double-bookings and owners can update rates across all channels from a single point-of-control.Proturismo intends to develop hospitality and tourism in the region by educating small and mid-sized hotel owners about these limitations of in-premise systems. With tourism in Colombia growing annually, the organization decided that a collaboration with Hotelogix was the right move. The global PMS provider's cloud-based solution is specifically built for small and mid-sized properties, and can be implemented quickly in a short span of time. The joint partnership has already started enabling properties in the region to experience the benefits of the platform - as in the case of the Solar Villa, a seven room bed & breakfast that switched to the cloud a week ago. "SME is a growing segment and these hotels need a solution that will help them raise their quality of operations and at the same time reach international markets to expand their reach outside the country - Hotelogix offers the perfect solution for these needs," said Freddy Vargas, director of Proturismo.With clients in over 100 countries, Hotelogix have been providing cloud-based management and distribution solutions to independent and group accommodation providers, enabling them to access enterprise-level tools at an affordable rate. The company also provides subscribers with a free channel manager, enabling clients to gain global visibility by connecting to premium OTAs such as Expedia, Agoda and more; allowing small and mid-sized properties to compete with much larger brands."SMEs make up the fastest growing segment in hospitality and their need for an efficient, comprehensive solution cannot be ignored. Our vision has always been to empower these properties by providing them with a powerful cloud-based PMS capable of rivalling systems used by the evolved brands, and we believe that our partnership with Proturismo gives us a fantastic opportunity to help this segment grow in Colombia," said Aditya Sanghi, CEO and co-founder of Hotelogix.Cloud-based systems will be the only viable option for hoteliers looking to stay competitive in an increasingly congested marketplace and properties joining the cloud sooner will have a distinct advantage over those that continue to ignore the platform.
Hotelogix & IBC Hotels Join Hands To Empower HSS Clients' Switch To Cloud-based Hotel Management Software
Hotelogix 3 June 2016
InnDependent Boutique Collection (IBC) Hotels have collaborated with leading cloud PMS provider, Hotelogix and put together a lucrative deal for HSS customers to simplify their switch from an in-premise system to the cloud. The two hospitality companies have established end-to-end integration between the platform and the system, providing new customers with a simplistic yet powerful interface for their hotel management as well as distribution.Legacy or in-premise systems are on the verge of phasing out and the cloud is gaining widespread prominence as a robust, easily accessible platform that owners can sign into from anywhere in the world. New-age consumer demands, such as mobile, meta and search compatibility and the ability to stay connected to various properties in real time heavily favor the cloud as well. Only cloud technology has the ability to sell rooms online, staying connected with various places where consumers are. In order to sustain their business in such a highly competitive market, hoteliers will need to adopt cloud technology sooner rather than later. The legacy system is in its last leg due to its inability to adapt to these ever-changing market dynamics."IBC believes that independent hotels need access to the best tools to compete against the evolved brands, changing distribution and regain their customer relationships by owning their own guest information to drive repeat business, and by implementing modern, cloud-based solutions. Our partnership with Hotelogix helps us provide our members with the best of both worlds!" said Pamela Barnhill, the organization's president & COO.The partnership between Hotelogix and IBC Hotels provides hotel owners looking to migrate to the cloud with an exclusive offering where they qualify for free IBC membership and get a free channel manager with Hotelogix's PMS. IBC also provides independent properties with the opportunity to boost their direct bookings from sources like Google meta-search, custom website + booking engine, GDS and also drive more repeat bookings through InnDependent InnCentives loyalty program. Complete guest information is also shared with the property. Additionally, hotels save 10% on IBC booking commissions when they register for the PMS plan. Click here for more details."The cloud-based PMS is the future of hospitality and we are committed to providing HSS customers with an opportunity to shift to a new-age cloud solution that will grow their business. Ensuring a smooth transition of all their operations will be our priority and our reliable 24/7 support will help get hotels on-board in a matter of days. In-premise PMS's are soon approaching end of life. HSS's fate is just the beginning of a trend - many will follow suit as the value of the cloud becomes indisputable in the SME hospitality segment," said Aditya Sanghi, CEO and co-founder of Hotelogix.The cloud-based PMS provider significantly lowers costs for hoteliers by providing them with an off-the-shelf solution that does not incur any capital expense. All other IT, infrastructure and maintenance related expenses are also eliminated as the software is hosted on off-site cloud servers. It's only a matter of time before hoteliers are left with no choice but to migrate to the cloud in order to remain competitive in today's dynamic market.Click here for the exclusive offer.
Hotelogix 25 May 2016
Paul Smith's College, a private institution located within the Adirondack Park, has selected Hotelogix's property management system (PMS) to educate their students. The college has implemented the cloud-based management system to familiarize students with modern management techniques that have replaced traditional methods which involved excel sheets and legacy systems.Occupying over 14,000 acres of estate northwest of Saranac Lake, Paul Smith's offers two-year and four-four year programs in a number of streams including natural resources, biology, culinary arts, and hotel and restaurant management. Having found the system through an online search, the institute was impressed by the positive feedback left by other users and decided to try using the PMS. The college was previously using a legacy system and with technology in hospitality escalating so rapidly, acquainting the next generation of hoteliers with modern systems is the natural thing to do.Hotelogix had recently entered their 100th country and have been gaining widespread prominence with their intelligently designed property and distribution management systems. It was among the many factors that encouraged the college to go with the system, along with the simple interface and automation of reservation operations. The group reservation system in particular was highly appreciated by Kelly Cerialo, a member of the teaching staff for Hotel, Resort & Tourism Management. "Hotelogix is easy to understand and straightforward. The group reservation system is especially well thought out," she said.With cloud technology beginning to firmly establish itself in the industry as the most viable solution for independent as well as large hotels, a number of properties have been migrating to the platform. The coming few years are also projected to witness its increased implementation and colleges see the need to use cloud-based tools to educate aspiring hoteliers."In the next five years, the legacy PMS will cease to exist in the SME establishments of the hospitality industry. It is imperative that the professionals entering the industry stay abreast of technology. At Hotelogix, we're committed to ensuring that this technology is available to such institutes - we delighted to be a part of this educational process!" says Aditya Sanghi, CEO and co-founder of Hotelogix.Graduates from the Paul Smith's college will benefit from working on cloud-based tools at such an early stage of their career.
Hotelogix 28 April 2016
With internet bookings escalating every year, it's safe to say that the web booking engine is probably the most critical component of a hotel's website. Skimping on a responsive booking engine is unthinkable today - and yet the number of properties that still depend entirely on OTAs is truly surprising! 2016 seems to be heading in a different direction though. Awareness about cloud technology and software-enabled management has been growing and many establishments will be migrating to the platform this year.But efficient management isn't going to guarantee more reservations. In order to truly maximize their property's potential, hotels need to focus more on the audience and their preferred booking channels. And with millennials firmly establishing themselves as tomorrow's primary spenders, it's their interests that hotels will be going after. Millennials are into mobile. It seems like an age ago that we were talking about how website bookings are the main source of reservations - mobile bookings are growing so rapidly that Google estimates the majority of internet searches to be carried out on these devices within the next couple of years!Mobile compatibility is absolutely crucial to a hotel's success today - but we still see a large number of properties that aren't even equipped with compatible websites. I mean, we shouldn't even be discussing things like compatibility today. We should be talking optimization! This is a very real problem that owners should take more seriously - the internet has gained notoriety for making people impatient, and prospective guests are no exception. If the page takes too long or isn't properly optimized for a mobile device, they'll just head for an OTA!Here are some of the best practices to follow in order to improve your hotel's direct bookings:Make sure that you display your booking console at the homepage of your website. This ensures that your site's visitors have ample opportunity to reserve when they're ready.Try to come up with a creative call-to-action, besides the regular 'Book Now' - change is a good thing!Try to distribute your site's content optimally throughout a single webpage, nobody likes to scroll through pages and pages of content.Ensure that it's easy for visitors to navigate to different sections of your hotel's website. The contact, amenities, and all other informational pages must be easy to find.Make sure that you leverage geo-based promotions for different countries.Optimizing your site's design is integral to maximizing bookings but having high quality content is also a crucial part of this process. Once you've gotten guests to stay on your site, you'll need to have high quality content to present them with - many companies today underestimate the value of that.Ensure that your room and rate descriptions are up-to-date and clearly reflect the kind of experience guests can expect at your property.You can experience the benefits of a well-integrated booking engine by trying a system for free - click here
Hotelogix 23 February 2016
Cloud-based property management system and distribution platform Hotelogix is now being used in 100 countries globally, with the signing of Espace Holiday Homes in Dubai, United Arab Emirates. Hotelogix is the only global Cloud PMS to have customers in 100+ countries.The well-appointed property Espace Holiday Homes is located in the heart of Dubai and offers guests a variety of facilities and services. Director of the property Moez Madhavji was previously not using any property management software. He opted for Hotelogix as he found it difficult to manually manage bookings, due to the high volume of reservations. "The Hotelogix PMS has been instrumental in allowing me to keep all reservations extremely organized, and overall management has now been simplified," he explains.This represents a significant milestone for Hotelogix, which has a vision to simplify property management for independent hotels, in order to match the dynamism and versatility of larger hospitality businesses."We are thrilled to enter United Arab Emirates as our 100th country and it is a good milestone to achieve in line with our vision to 'Hotelogix' the world," comments Prabhash Bhatnagar, Founder of Hotelogix.Hotelogix is solving a worldwide problem for the small and mid-sized hospitality industry, by enabling real-time inventory to be shared across online marketplaces. Faros Inn, located on the Ionian Islands in Greece, was the first customer that Hotelogix signed. Since then, Hotelogix has expanded into diverse geographies, as the ever-evolving product has adapted to fit country-specific needs, in terms of currency support, taxation, terminologies, and language capabilities. The Hotelogix sales and support staff has also evolved to fit growing customer needs."Each and every small and mid-sized hospitality business will move to a Cloud PMS within the next five years in order to operate competitively in the global market. Hotelogix is committed to enabling this transition and making it as smooth as possible," adds Bhatnagar.
Hotelogix Launches Application Programming Interface, Setting New Benchmark For Convenience, Customization, and Control
Hotelogix 9 February 2016
This month, cloud-based PMS Hotelogix.com launches a new Application Programming Interface (API) for hotel groups and chains, which enables development of a mobile- and or tablet-based property management application, customized to specific requirements.The new Hotelogix API offers a solution for hotel groups and hotel brands that want to retain their own unique processes when it comes to product management.Using the new Hotelogix APIs, hoteliers can create their own exclusive PMS apps for a level of enhanced control on their front desk management and housekeeping. This in turn allows them to target specific dynamics and address their business concerns with deeper insight and objectivity.Hoteliers will have the ability to tailor their own interface also, allowing staff greater bandwidth to focus on improving guest experience due to the app's simplicity. Hoteliers won't have to introduce a new complicated technology that takes time to learn, but can rather use the existing tools and workflows their workforce is already accustomed or conducive to using.Crucially, the launch also offers ability to have a very simple user interface with limited options with which to work, opening up the hotel industry to a wider array of management.Prabhash Bhatnagar, Founder of Hotelogix states: "This launch will empower hotel chains to adopt technology to automate their processes with greater control. The small and mid-segment hospitality industry is growing and transforming at a rapid pace. It needs flexibility and agility, in the way it adopts technology. Hotelogix's new APIs will give just that."The hospitality industry in this segment has seen high cost of resources, high attrition and also has been pained by steep learning curve of complex systems. This one new approach will address all these issues and also widen the scope of employability, whereby hotels would not need to necessarily employ experienced hospitality specialists or professionals on their front desks, for regular operational tasks."From an existing Hotelogix customer: "We are a chain of under 20 keys budget properties and are exploring the possibility of employing people on our front desk who have basic education and little IT skills. This launch is set to cut down our costs by almost 60% on the same resource."Hotelogix here points out 7 clear benefits of the new API to hoteliers: 1. Complete flexibility and greater control of a PMS, without being overly dependent on a PMS vendor.2. Ability to create a hotel's own brand individuality in a PMS app, without compromising on any of the complexities involved in a fully-fledged PMS.3. Ability to provide a rich, tablet-based user interface, so intuitive it will not require a hotel management graduate to operate the front desk.4. Assist to increase the hotelier's staff resource base and reduce operation costs for all member hotels with which hotel brands may work, as the new API will lower costs of training and retraining.5. The API may further lower costs for hoteliers, by allowing properties to employ team members who may not have had formal hospitality education and experience.Bhatnagar concludes: "We compare this progress, much like products being developed on Sales Force. We at Hotelogix are excited about the API launch and will eagerly keep a close eye on how this segment of the market responds to our approach."Hotelogix invites you to take a free 15-day trial of the system here.