• Upcoming Event

    HITEC AMSTERDAM

    Hospitality Industry Technology Exposition & Conference

    April 11–13, 2018
    RAI Amsterdam Convention Centre
    Amsterdam, Netherlands

  • Next Event

    HITEC HOUSTON

    Hospitality Industry Technology Exposition & Conference

    June 26-29, 2018

commercial

Irish group The Talbot Collection chooses HotelREZ representation

HotelREZ Hotels & Resorts 13 December 2017
Ireland-based The Talbot Collection is the latest hotel group to join HotelREZ Hotels & Resorts (HotelREZ) for GDS representation. The five 4-star properties are now represented under the HO chain code on the GDS and will benefit from HotelREZ's unique global sales programme.The collection offers a range of elegant modern properties, with locations in Dublin, Carlow, Wexford, and Cork, making them ideal for business travellers and leisure visitors to Ireland's Ancient East.The properties have recently undergone significant refurbishment; each one now boasts a four-star rating, and a slew of new facilities, including high-tech meeting rooms and conference facilities. Particular developments include The Ellis Collection suites at the Oriel House Hotel, and the Oyster Lane Restaurant at Talbot Hotel Wexford, which has reopened after a EUR400,000 renovation. In addition, the hotels' gyms have been rebranded as Talbot Fitness, each equipped with excellent facilities for both hotel guests and locals.Catt McLeod, Director of Strategic Partnerships at HotelREZ, said:We are delighted to have been chosen to represent The Talbot Collection as the group continues to grow and invest in their portfolio. The Collection is truly ideal for both leisure and corporate guests, and HotelREZ is committed to helping the hotels achieve their potential. By working with our trade partners in a way that is supportive to all our members, we are able to offer hotels a diverse and effective distribution strategy, which is vital for success in today's competitive landscape.Philip Gavin, Managing Director at The Talbot Hotel Group added:As The Talbot Collection has grown, we have raised each hotel to a four-star standard, adding well-equipped meeting rooms and gym facilities. We continue to have ambitious plans for our hotels; we are continually investing and improving, and providing the very best service possible. HotelREZ matches this ambition.Debbie Mangan, Group Revenue Manager at The Talbot Hotel Group continued:We wanted to move all our hotels to one supplier, and in HotelREZ we have chosen a partner that not only provides the distribution technology we need, and the ability to interface with our chosen Channel Manager, Availpro, but also maximises our sales and marketing. We have been particularly impressed with HotelREZ's implementation team, whose attention to detail ensured a smooth switch process from our multiple previous suppliers.The five The Talbot Collection properties are now available to book under the HO chain code on the Global Distribution System (GDS), online via the HotelREZ booking website and via the HotelREZ reservation call centre.
commercial

K+K Hotels selects HotelREZ for GDS representation

HotelREZ Hotels & Resorts 6 December 2017
K+K Hotels has selected HotelREZ Hotels & Resorts to represent them on the Global Distribution System (GDS), with 10 new European city centre hotels set to join the HotelREZ portfolio.Leading European brand K+K Hotels has joined the HotelREZ Hotels & Resorts portfolio, adding over 2,000 beds in several major European cities under the HO chain code. K+K Hotels, part of Highgate hospitality management company, are designed to evoke the local architecture, incorporating the style and design of the buildings they are housed in, and the wider city around them. Hotel facilities cater to both business and leisure guests, with most hotels offering health and fitness centres, on-site restaurants serving fine cuisine and business and meeting spaces.The K+K Hotels collection includes:K+K Hotel George in LondonK+K Hotel Cayre in ParisK+K Hotel Palais Vienna and K+K Hotel Maria Theresia in ViennaK+K Hotel Central and K+K Hotel Fenix in PragueK+K Hotel Elisabeta in BucharestK+K Hotel Opera in BudapestK+K Hotel Am Harras in MunichK+K Hotel Picasso in BarcelonaThomas Borsbach, VP Operations at Highgate (K+K Hotels) said: "We want our hotels to offer some of the finest accommodation in Europe, and this commitment extends to our hotel representation. We wanted to ensure we were getting the very best in the market, and HotelREZ fit the bill: we were not only attracted by their high level of customer service and professionalism, but also their industry-leading technology solutions and the value added services they offer." Catt McLeod, Director of Strategic Partnerships at HotelREZ, added: "We are proud to welcome K+K Hotels to our portfolio and are looking forward to supporting them with our high standard of representation. Hotels are increasingly looking for a representation provider that can offer more than just a technology solution and our tailored global distribution and demand sales offering is exactly the sort of reliable and effective service that meets this need. With the addition of the K+K portfolio we are opening new markets for HotelREZ in Bucharest, Budapest, Munich and Vienna which expands our global offering for our corporate and agency partners, who are seeking a range of authentic and independent properties around the world." All K+K Hotels are now available to book on the GDS via HotelREZ's HO chain code, online via its booking website and via the HotelREZ call centre.
commercial

The Student Hotel adds five new properties to HotelREZ

HotelREZ Hotels & Resorts 1 November 2017
The Student Hotel has added five new properties to the HotelREZ Hotels & Resorts portfolio. The Dutch chain already has two hotels, one in Eindhoven and another in Amsterdam, represented under the HO chain code. This represents a significant growth of HotelREZ's Dutch portfolio, accumulating an additional 2,235 rooms in key locations such as Amsterdam West, Groningen, Maastricht, The Hague and Rotterdam. The Student Hotel seeks out dormant buildings and rejuvenates them to bring positive economic and social benefits to their neighbourhoods. Every property encourages not just guests, but the community at large, including people who live and work in the hotel and the local area to use their social spaces and facilities.The properties connect students, entrepreneurs, and leisure and business travellers in communal areas that boast designer living and dining spaces, as well as sizable leisure facilities. The goal is to forge an environment that fosters and inspires collaboration and sharing. These five new properties continue the tradition set by the Amsterdam City and Eindhoven hotels, each offering award-winning design, modern accommodation and amenities, large social spaces and leisure facilities - including a gym - and a lively bar and restaurant setting. The restaurants serve healthy, internationally inspired food, and encourage locals and visitors alike to sit down and socialise. Each hotel has a characteristic energy and ambience, underlined by its stylish, colourful design. The Student Hotel Amsterdam West, Groningen, Maastricht, The Hague and Rotterdam are now available to book under the HO chain code on the Global Distribution System (GDS), online via the HotelREZ booking website or by calling the HotelREZ reservation call centre. Should you require any further information, including quotes, please do not hesitate to contact me on +44 (0) 20 3699 9936 (UK) extension 6540 or email me on ana.machado@hotelrez.com.
commercial

HotelREZ is now one of the fastest growing representation companies in the world

HotelREZ Hotels & Resorts 24 October 2017
HotelREZ Hotels & Resorts (HotelREZ) has been recognised as the 7th biggest hotel consortia by US magazine HOTELS, on their list of the world's top 25 hotel consortia.HotelREZ now represents 62,634 rooms in 950 properties as of December 2016, compared to 33,181 rooms and 601 properties in 2015. This has lifted the company above several high-profile competitors when it comes to the representation of independent hotels.Mark Lewis, Founder and CEO of HotelREZ has credited the hard work and innovative growth of his team for this accomplishment. He said:"Over the past thirteen years, we have tried to build a company with a strong focus on delivering results that surpass the expectations of each and every hotel member. The growth in our hotel portfolio reflects the need of independent hotel owners and managers for a representation partner that delivers more than just a technology platform. Our sales and marketing representation, coupled with the best channel management and distribution technology solutions available in the market, enable us to give our independent hotel members a competitive edge.""As we take on more hotels, we continue to build on what we are best known for: an exceptional support culture, an entrepreneurial approach to revenue management and a strong network of preferred partners and demand generation. Last year we delivered more corporate and consortia RFPs to our hotel customers than ever before, grew our network of preferred partners and increased our marketing activities at a chain, rate and hotel level."Lewis continued:"We have even bigger ambitions for the future. We aim to continue growing by way of our reputation and our commitment to excellence in everything we do. Since this report was compiled, HotelREZ has partnered with hundreds of independent hotels in Asia and has had significant wins in the Americas, in addition to signing several major clients in Europe and the United Kingdom. One of those clients is Dorint Hotels, a German brand that required a private-label provider, but chose HotelREZ because of the value-added services we are able to provide, beyond those of a mere technology partner."
commercial

Coast & Country Hotels Joins HotelREZ

HotelREZ Hotels & Resorts 4 July 2017
Coast & Country Hotels, part of the Shearings Leisure Group, has extended its hotel distribution to the Global Distribution Systems (GDS) for the first time ever, joining HotelREZ Hotels & Resorts' HO chain code.Historically popular as coach tour destinations for Shearings Holidays, Coast & Country Hotels now also provide the perfect backdrop to elegant weddings, productive business meetings, and pleasant holiday getaways.The Coast & Country brand includes a portfolio of 15 hotels in some of the UK's most prominent countryside and coastal locations. All hotels will be represented on the GDS, under HotelREZ Hotels & Resorts' very own HO chain code.Chris Hannon, Managing Director, at Coast & Country Hotels said:As this is the first time that the Coast & Country Hotels brand will be represented on the GDS, we wanted to ensure that our representation is in the right hands. Apart from GDS connectivity, HotelREZ will also provide us with sales and marketing consultancy services including distribution to a range of preferred TMC and consortia partners worldwide.Catt McLeod, Director of Strategic Partnerships, HotelREZ Hotels & Resorts added:We are very pleased to welcome the Coast & Country hotels to the HotelREZ portfolio, and look forward to supporting their sales strategy through our Global Distribution and Demand Sales offering. HotelREZ is able to provide a tailored solution for hotels and chains that are looking for that little extra, but also want the security of the Sabre technological backbone. We think our offering is perfect for hoteliers who are looking for more than technology and require a best in breed approach to distribution.Coast & Country Hotels is a charming collection of iconic local landmarks steeped in rich history, with superb positions in some of Britain's most popular destinations. Among them is a restored mansion house, a Duchess's villa, an old Scottish hydrotherapy spa (hydro) and a nineteenth-century farmhouse, each with its own story to tell.All the hotels offer restaurants, bars, lounge areas with complimentary Wi-Fi, and at select hotels, excellent fitness and leisure facilities. A number of Coast & Country hotels also offer outstanding facilities for wedding receptions and business meetings.
commercial

German Dorint Hotels & Resorts chooses HotelREZ as GDS distribution partner

HotelREZ Hotels & Resorts 6 March 2017
HotelREZ Hotels & Resorts (HotelREZ), one of the world's fastest growing hotel representation companies has been selected by German Dorint Hotels & Resorts (Dorint) as its new distribution partner. Dorint was a customer of Trust International which was acquired by Sabre last year.With an impressive portfolio of 39 properties spread across Germany, the Netherlands and Switzerland, the Dorint brand is well known for its quality business hotels and leisure resorts in Europe. HotelREZ, a Global Partner of Sabre, deploys it technology to a portfolio of nearly 1,000 hotels in over 30 countries, and is now adding Dorint's 38 properties on the DO chain code to shit alongside its own HO chain code, through its private label GDS management offering.Karl-Heinz Pawizki, COO of Dorint Hotels & Resorts, explained the decision:'We were presented with an opportunity to reposition our hotel distribution, and we wanted to ensure we were getting the best in the market. HotelREZ proved to be the top choice, as it is capable of providing us with teh veyr best technology in the market, via Sabre, and is able to improve upon this through its innovative global demand, amrketing, bespoke account management and revenue solutions.'Mark Lewis, founder and CEO of HotelREZ Hotels & Resorts, added:'We are extremely pleased to win Dorint Hotels & Resorts as a new customer, and look forward to developing their global distribution strategy through our Private LAbel GDS offering. I believe that, in order to remain competitive, hotels and chains now more than ever require bespoke distribution services, capable of providing them with not just great technology, but also value added services such as real key relationship management, targeted demand generation, flexible payment structures and exceptional support services.'HotelREZ is able to provide a tailored solution for hotels and chains that are looking for that little extra, but also want the security of the Sabe technological backbone. We think our offering is perfect for hoteliers who are looking for more than technology and require a best of breed approach to distribution.'In addition to distribution services, HotelREZ will provide Dorint Hotels & Resorts with access to its own global network of preferred partnership agreements with corpoate and consortia bookers, as well as sales and marketing services.
commercial

New Hotel Brand Point A joins HotelREZ

HotelREZ Hotels & Resorts 21 February 2017
Point A Hotels, a new UK brand recently launched by Queensway Group, will be represented by HotelREZ Hotels & Resorts (HotelREZ) on the GDS, via a 2-way interface with Guestline.Point A Hotels will consist of seven properties- set to open in March - located in Central London and Glasgow. Their aim is to offer a range of stripped-back budget hotels under the brand's promise 'everything you need to set you up for what you've come to do,' thereby ensuring that guests receive comfortable and affordable accommodation that doesn't distract from their main motive for staying.Naushad Jivraj, Queensway Group CEO, explains the concept:Point A Hotels has been built on the insight that savvy travellers are focused on what they've come to the city for, rather than the hotel they're staying at. We've seen an emerging trend in the hotel industry, with 64% of guests in the UK choosing budget accommodation as their preferred choice of hotel.The first two hotels will open in London Shoreditch and Glasgow next month and are already bookable on the GDS under the HO chain code. The former is a brand new property offering 181 modern guestrooms, while the latter is an exciting 121-room city-centre hotel that has been substantially remodelled. The remaining five hotels - currently trading as part of the Tune Hotels portfolio - will be rebranded as Point A Hotels by the end of March 2017. Room rates are expected to range from as little as PS39 per night in Glasgow and PS69 in London.Jivraj continues:We estimate a fair share of our business to come from the GDS, which is why our choice of distribution partner was so important. HotelREZ's expertise in the GDS market and their excellent service standards will without a doubt help us to become a well-loved affordable hotel brand with quality and reliability at our core.All the Point A Hotels will be available to book under the HotelREZ HO chain code on the Global Distribution Systems (GDS) or by calling the HotelREZ reservation call centre.
commercial

HotelREZ appoints Catt McLeod as Director of Strategic Partnerships

HotelREZ Hotels & Resorts 1 June 2016
HotelREZ Hotels & Resorts (HotelREZ), a leading global hotel representation company, today announced the return of Catt McLeod. McLeod re-joins HotelREZ as Director of Strategic Partnerhsips, after a 5 year stint at Supranational Hotels.Catt McLeod, a senior hotel executive with over 15 years experience, has been appointed as HotelREZ's new Director of Strategic Partnerships, starting June 1st. McLeod, a Member of the Institute of Hospitality (MIH), started her career in travel as an Account Manager for Pegasus Solutions, after which she joined HotelREZ as Business Development Director in 2008. Acting now as Director of Strategic Partnerships, Catt McLeod will focus on delivering new key partnerships, as well as opening up new markets for HotelREZ products such as REZSwitch, a custom-built PMS interface, and REZPreferred, an innovative sales representation service.Mark Lewis, Managing Director and Founder of HotelREZ, added:"We are very pleased to welcome back Catt to HotelREZ. She has proved to be a great asset to us in the past, and I am sure she will shine again in the new role. In its 10+ years of existence HotelREZ has grown into one of the top leading hotel representation companies in the world, offering independent hotels the kind of competitive edge they need to keep up with the ever challenging travel market; and we aim to continue to do just that."Catt McLeod, Director of Strategic Partnerships, stated:"I'm excited to re-join HotelREZ as a Director of Strategic Partnerships. Whilst the business has managed to keep the same drive and energy that I remember, it has also evolved over the past five years; and I am very impressed with the developments I've seen. I was particularly attracted by the focus throughout the organisation on adding value to every client." Catt will be based in the company's London office, in Soho.Any hotels interested in finding out what HotelREZ Hotels & Resorts can offer should complete the hotel membership enquiry form, and a member of the team will get back to you. Travel agencies looking to partner with HotelREZ Hotels & Resorts, please do not hesitate to contact our demand generation team via demand@hotelrez.com.
commercial

New Boutique Hotel in Lisbon, AlmaLusa, joins HotelREZ

HotelREZ Hotels & Resorts 18 May 2016
The recently opened AlmaLusa is the latest property to join HotelREZ Hotels & Resorts' independent portfolio in Portugal. HotelREZ will provide the new boutique hotel with GDS representation under the HO chain code, as well as sales and marketing services.AlmaLusa Baixa/Chiado is a recently opened boutique-style hotel located in the vibrant and historic Chiado neighbourhood in downtown Lisbon, Portugal. Just blocks from some of the city's best culinary hubs, museums and nightlife, this independently owned hotel offers an intimate, unique accommodation experience. More than your typical hotel, AlmaLusa claims to be a place where guests can immerse into the spirit of Portuguese culture.Featuring 28 guest rooms and suites, a restaurant Delfina - Fine Portuguese Deli, and a fully dedicated concierge service, the hotel inhabits one of Lisbon's most emblematic squares, the Praca do Municipio. Guest rooms are beautifully decorated and come with luxury beds and matresses, power showers and designer toiletries, WiFi access as well as complimentary local and international calls, making the recently opened AlmaLusa Baixa/Chiado a fabulous choice for discerning travellers.Like the AlmaLusa, other independent Portuguese properties that have recently come on board the HotelREZ Hotels & Resorts portfolio, include the fashionable 4* Ecorkhotel in Evora; the convenient Chiado Apartments in Lisbon; and two luxury properties on the Douro Wine Valley (roughly an hour from the city of Porto), the 4* Douro Palace Hotel Resort & Spa and the 5* Douro Royal Valley Hotel.All hotels, including the AlmaLusa, are now bookable on the GDS under the HO chain code; online via the HotelREZ booking website, or by calling the HotelREZ reservation call centre.Any hotels interested in finding out what HotelREZ Hotels & Resorts can offer should complete the hotel membership enquiry form. Travel agencies looking to partner with HotelREZ Hotels & Resorts, please feel free to contact our demand generation team via demand@hotelrez.net.
commercial

Alana Nha Trang Beach Hotel joins HotelREZ portfolio in SE Asia

HotelREZ Hotels & Resorts 27 April 2016
A sea front luxury hotel in Viet Nam, the Alana Nha Trang Beach Hotel strengthens HotelREZ Hotels & Resorts portfolio of independent hotels in the APAC region.With contemporary design and well-appointed interiors, the 4 stars Alana Nha Trang Beach Hotel, features a spa, a kids club, fitness centre and rooftop infinity pool and bar.With a prime location in the most popular tourist area of the city, the hotel is perfectly situated for travellers wishing to take in the sights and sounds of Nha Trang, the beach capital of Viet Nam.The Alana Nha Trang Beach Hotel boasts 108 guest rooms with clean lines and sleek design elements and furnishings. Free Wi-Fi access, work desks, direct dial telephones, satellite flat screen TVs and in-room safety boxes are available on all room categories. Walk in robes and slippers, as well as coffee and tea facilities are also provided for the comfort of guests. Deluxe rooms and suites boast sweeping views of Nha Trang beach.Interconnected family rooms and kids-friendly programmes are available to accommodate travelling families or larger groups of friends. The en-suite bathrooms include a standing shower and/or bathtub, complimentary toiletries and a hair dryer.A short 2-3 minutes walk will place you at the beach, while a 10 minutes drive will take you to the Central Market, and a 15 minutes drive to the ancient temples of Po Nagar. Nha Trang train station is located 3 km (1.9 miles) away, and Cam Ranh International airport 36 km (22.4 miles) from the hotel.Duy Khoi Nguyen, Director of Sales & Marketing at the Alana Nha Trang Beach Hotel, stated:"HotelREZ Hotels & Resorts specialises in representing unique independent hotels worldwide. One of the reasons we decided to join them is the many preferred partnerships and opportunities for us to promote our hotel, opening up new markets. The team are also advising us on rate and distribution strategies so we can maximise our revenues even further on the different channels." HotelREZ will provide the luxury hotel with GDS representation, under the HO chain code, as well as sales and marketing services.
commercial

HotelREZ helps independent hotels target Chinese Travellers

HotelREZ Hotels & Resorts 17 March 2016
Hotel representation company HotelREZ Hotels & Resorts announces the launch of a new product, REZChina, aimed at helping the independent hotels access the very lucrative market of Chinese outbound travel.China's current status as the world's largest outbound tourism generator and outbound tourism spender, makes it a key market and one that most hotel businesses simply cannot afford to overlook. According to China Outbound Tourism Research Institute, in the first half of 2015 alone, China was accountable for as many as 61.90 million outbound visitors, representing an increase of 12% compared with the same period of 2014. And as far as forecasts go, Asian brokerage group CLSA estimates that by 2020 the number of outbound travellers originating from China is likely to hit the 200 million mark.Europe and Africa received as many as 3.43 and 2.69 million mainland Chinese visitors respectively in 2014, the largest number on record according to the China National Tourism Administration. America and Oceania, also recorded encouraging increases from previous years, with 2.63 and 1.09 million Chinese visitors respectively. Highlighting the undeniable value of the Chinese market to the tourism industry, hotel representation company, HotelREZ Hotels & Resorts is launching REZChina, an innovative new product aimed at helping independent hotels capitalise on this growing market. Among other services, REZChina will offer hotels with a Chinese mobile-friendly and totally responsive website setup, including content translation by local Chinese and baseline SEO best practices; website hosting in Hong Kong or Mainland China with a dedicated IP server; account setup and upkeep on leading Chinese social media platform, Weibo; as well as setup and distribution to some of China's leading OTA's, including Ctrip.Any hotels interested in finding out more about REZChina, or simply looking to get a better understanding of China's outbound travel market and how to access it, are invited to register for a special webinar which will be hosted by HotelREZ's Executive Director of Marketing and e-Commerce, Sharon Wimborne.For now, the hotel representation company has published a new infographic, entitled 'Chinese Outbound Travel: a visual guide for hotels' which is available for download on the HotelREZ website. Any hotels interested in finding out more about REZChina can complete this enquiry form.

HotelREZ & Best Loved Hotels enter into partnership

HotelREZ Hotels & Resorts 23 February 2016
Two of the UK's leading travel organisations working with independent hotels, have today announced a new partnership. The collaboration between hotel representation company HotelREZ and Best Loved Hotels, will focus on helping independent properties grow their share of hotel reservations.With over 20 years experience, Best Loved Hotels is a brand recognised for marketing superior quality, independent hotels, to discerning travellers across the UK and Ireland; through a comprehensive website and social media presence, as well as extensive marketing campaigns and strategic partnerships.The partnership with HotelREZ Hotels & Resorts, will now allow Best Loved member hotels to be able to also reach thousands of travel agents, corporate and consortia bookers via the Global Distribution Systems (GDS), as well as offer them additional connectivity solutions to OTAs and direct bookers via the HotelREZ call centre. Furthermore, the HotelREZ team will support and encourage the independent hoteliers to bid for lucrative RFP contracts with relevant corporate bookers, and provide them access to an exclusive set of global sales programmes and preferred partnerships.As the new generation of millennial travellers becomes instrumental to the hospitality sector; and with it increased demand for independent and unique accommodation options, that are able to offer more authentic travel experiences; the two companies seek, with this partnership, to champion the independent hotel cause and their unique hotel portfolios.Mark Lewis, CEO and owner of HotelREZ Hotels & Resorts, explains:"I am delighted to announce this new partnership with Best Loved Hotels. Together, we will be able to offer any hotel in the Best Loved programme with a far greater market reach, by exposing them to thousands of travel agents and corporate bookers worldwide, who book mostly via the GDS."He continues:"On the other hand, our own hotel members will also be able to benefit greatly from Best Loved Hotels' services. By entering the programme, hotels get a chance to be a part of an innovative and exclusive online channel, offering them direct bookings and great exposure in both the UK and Irish markets."Julian Ebbutt, MD of Best Loved Hotels commented:"HotelREZ was a natural partnership for us, as they also specialise in the independent hotel market. By combining their distribution services and corporate market knowledge, with our online marketing and e-commerce experience, we intend to provide the independent properties on the Best Loved Hotels programme, with an even greater return on investment."Independent hotels interested in finding out what HotelREZ Hotels & Resorts can offer, should complete the hotelier enquiry form. For more information on the Best Loved Hotels membership programme, please contact Julian Ebbutt on +44 07885 831705 or email Julian@bestloved.com.

HotelREZ outstrips industry levels for global customer support [Infographic]

HotelREZ Hotels & Resorts 20 January 2016
"Accessible, timely, efficient answers, and personal service are key to serving hundreds of hotels, travel agents and other bookers that reach out to our customer support team on a daily basis", says Josef Lapka, Executive Director of Operations at HotelREZ Hotels & Resorts.Last year alone, the hotel representation company promptly answered support tickets from its global portfolio of independent hotel customers and travel agency partners, within an average of 2 hours and a median full resolve time of just 17.5 hours."It's a tall order, getting support tickets from all over the world, every single day, but the positive feedback we have from our hotel customers shows we're at the top of our game", Lapka continues.A staggering 98% of customer satisfaction ratings were reported for the whole of 2015. With a portfolio of over 1,000 hotels spread globally, and depending on the company's products and services, the HotelREZ customer support team's scores was no easy feat.Delivering a highly efficient and consistent level of service, the HotelREZ operations and customer support department provides a unique combination of specially trained, multilingual talent with a world-class technology call centre infrastructure. The high standard for superior customer service, combined with the offering of powerful yet highly flexible hotel technology solutions; are a fundamental part of the company's mission as stated on the HotelREZ Hotels & Resorts customer charter, published on the occasion of the company's 10th anniversary.To commemorate 2015's top marks, a new infographic detailing the representation company's portfolio over its 12 years of existence, alongside customer ratings and testimonials was produced. Among the hotel customers, Tori Ackling, Group Revenue Distribution Manager at Legacy Hotels, explains why the UK group has been a long time HotelREZ customer:"I would definitely recommend HotelREZ to any colleague in the industry. The (GDS) switch was very straightforward and seamless, the system is very easy to use, and all the staff are helpful and readily available. We count on their support for our daily revenues, and think of their team as an extension of the Legacy hotels family."Any independent and small group of hotels interested in joining the HotelREZ Hotels & Resorts portfolio, are advised to complete the hotel membership enquiry form. Travel agents enquiring about a potential partnership, please email demand@hotelrez.com.
commercial

Former Senior VP of GENARES Reservations appointed Vice President of Business Development Americas, at HotelREZ Hotels & Resorts

HotelREZ Hotels & Resorts 4 January 2016
Ray Sims, a hotel veteran in the US, is a heavy weight hire for hotel representation company HotelREZ Hotels & Resorts; as the company renews its focus on the North American market. The former Senior VP of sales at GENARES Reservations, Sims has specialized in the hotel central reservation technology industry for the past twenty years.Sims has had an accomplished career in travel, having successfully established two hotel reservation companies in the past two decades; Lexington Services and GENARES reservations. He also has an extensive background in hotel operations, having acted as a Regional General Manager at Travelodge/ Trusthouse Forte Hotels for 15 years. The hospitality expert will now join HotelREZ Hotels & Resorts, a leading global hotel representation company headquartered in Europe, as the company continues to expand into the American market.Acting as Vice President of Business Development for the Americas, Sims will be working to increase the company's portfolio of hotels represented on the Global Distribution Systems under the HotelREZ HO chain code, as well as secure increased business for the company's global portfolio of independent hotels. Together with the HotelREZ Business Development team, Ray will also be responsible for seeking to build new partnerships within the US and Canada.Mark Lewis, CEO and Founder of HotelREZ Hotels & Resorts, adds:"We are truly excited to welcome Ray to HotelREZ Hotels & Resorts. His knowledge of the US market and his sales and hotel management experience are invaluable, and I am sure he will prove instrumental in our renewed focus on the North American market."Sims will be based in the Dallas/Forth Worth area in the USA.Any hotels interested in finding out what HotelREZ Hotels & Resorts can offer should complete the hotel membership enquiry form.

Request Information

Thank you for your request, we will get back to you as soon as possible.
Close
Please enter your contact details below and we will get back to you with the requested information as soon as possible.
An error occured, please check your input and try again.


CancelSubmit

Newletter

Thank you for subscribing. Your email address has been added to our mailing list.
Close
To subscribe to the HITEC Bytes Newsletter please enter your email address below.
An error occured, please check your input and try again.
CancelSubscribe