Hospitality Industry Technology Exposition & Conference
November 14–15, 2017
Hospitality Industry Technology Exposition & Conference
April 11–13, 2018
RAI Amsterdam Convention Centre
Hospitality Industry Technology Exposition & Conference
June 26-29, 2018
RMS North America 22 August 2017
SAN DIEGO, CALIF. -- RMS Hospitality Solutions has placed as a "Master" on the FrontRunners quadrant for hotel management software. More than 130 hotel management products were evaluated for this top honor. RMS achieved Master matrix ranking based on its value score of 3.99/5.0 and its capability score of 3.35/5.0, each of which were determined by customer reviews and product performance details."RMS is pleased to be recognized by Gartner and Software Advice for its outstanding functionality, ease of use and customer support," said Todd Sabo, president and general manager. "We value our customers feedback and are honored by the four-star ranking and 94% satisfaction rating. Being named a Master shows that when compared to other solutions in the market, RMS - The Hospitality Cloud offers the in-demand functionalities that today's hoteliers want without the un-necessary bells and whistles, and at a price point they are comfortable with. This matrix report will help thousands of hotels choose the right hotel management software for their properties so they can manage the front desk, housekeeping and other daily tasks for efficiently."FrontRunners is published on Software Advice, a trusted resource for software buyers. FrontRunners evaluates verified product data and end user reviews from softwareadvice.com, capterra.com and getapp.com, positioning the top scoring products based on capability and value for small businesses. The FrontRunners quadrant for Hotel Management Software is available by clicking here.RMS is a cloud-based property-management solution for hotel, motel, RV park, campground and other outdoor hospitality businesses. Apart from its core property management features, the solution offers channel management, point of sale, centralized database, and dynamic pricing capabilities. RMS ranked high for its ability to manage multiple properties via a single interface.
RMS North America 29 June 2017
Toronto -- Today at HITEC, RMS North America President and General Manager Todd Sabo announced that integration is underway to add HomeAway to its growing list of Online Travel Agents. When complete, RMS Hospitality Solutions customers that feature fixed accommodations with kitchens (such as extended-stay hotels, vacation ownership brands, RV parks, cabins, lodges and more) will receive two-way connectivity between HomeAway and the RMS booking engine."Initially we began discussions with HomeAway(r) to add one of our customers representing 49 RV Resorts and nearly 300 Mobile Home Parks to their marketplace," Sabo said. "After further discussion, we saw additional synergies between our customers and the benefits of connecting more of our clients with HomeAway. Our first pilot will begin soon, and subject to testing and interpretation, we hope to make HomeAway an official channel partner in third quarter 2017."HomeAway, based in Austin, Texas, is the world leader in holiday rentals with sites representing more than two million places to stay in 190 countries and is a part of the Expedia(r) family of brands. This online vacation rental marketplace connects home owners and property managers who list their properties available for rent with travelers who choose these alternative accommodations instead of hotels."RMS is an ideal fit for us," said Andrew Taylor, Senior Manager of Business Development for HomeAway. "Any time we can bring more relevant inventory to travelers looking for unique vacation destinations, everybody wins."To learn more about the RMS / HomeAway integration partnership, visit Booth #117 at HITEC. Attendees are encouraged to make a reservation via the RMS booking engine to visit the "RMS Hotel" (Booth #117) by clicking here. Upon arrival, guests will be asked to check in using a mobile device, obtain a mobile key, and unlock their virtual guestroom. Via the RMS point-of-sale system, attendees can grab some lite food and beverage and charge it to their virtual room, then enjoy their snacks while getting further details on RMS - The Hospitality Cloud and the modules and services being unveiled at the show.For details on RMS - The Hospitality Cloud, visit www.rmsnorthamerica.com. For information on HomeAway, visit www.homeaway.com.
RMS North America 20 June 2017
Visit RMS in Booth #117 at HITEC, June 27 to 29, at the Metro Toronto Convention CentreSAN DIEGO, CALIF. -- RMS Hospitality Solutions is adding a Sales, Catering and Events Module to RMS - The Hospitality Cloud. Designed to automate the event booking and scheduling process, the module streamlines everything from set-up and task scheduling to reporting and billing."The new RMS Sales, Catering & Events module is designed to organize and oversee the smooth running of all group functions," said Todd Sabo, president of RMS North America. "It's an optional add-on to RMS - The Hospitality Cloud that essentially automates the banquet event order process and provides a more comprehensive outline of the details of any event. We are thrilled that this enhanced module (previously available with the on-premise platform) is making its debut at hospitality's premier technology tradeshow. We encourage our everyone looking for a new sales-and-catering solution to visit RMS in Booth #117."To experience the new RMS Sales, Catering & Events Module at HITEC, make a reservation via the RMS booking engine to visit the "RMS Hotel" (Booth #117) by clicking here. Upon arrival, attendees will check in, obtain a mobile key, and unlock their virtual guestroom. Then, via the RMS point-of-sale system, attendees can grab some lite food and beverage and charge it to their virtual room, then enjoy their snacks while getting further details on RMS - The Hospitality Cloud and the new Sales, Catering & Event module. HITEC will be held June 27 to 29 at the Metro Toronto Convention Centre.The RMS Sales, Catering and Events modules will enable staff to:Book events and related guestroomsList the number of attendeesRecord set-up configurationsAssign coordinators per eventSchedule event support staffAssign rate types and chargesAssign tasks to internal staff and external third-party vendorsRecord charges and fees for each task, room or serviceCompile detailed event reports to distribute to staff and clientsCompile detailed billing recordsEstablish a budget for each eventCompare expected costs and revenues with actual costs and revenues"The RMS Sales, Catering & Events module is a great way for hotel management to see all types of events happening at the property," Sabo said. "It's the one component that has been missing from RMS - The Hospitality Cloud. The module just went live in June, and we are proud to say that The Marble Inn Resort in Newfoundland, Canada, has already signed on to be our first user."For details on the RMS Sales, Catering and Event module, visit RMS in Booth #117 at HITEC. For details on RMS - The Hospitality Cloud, visit www.rmsnorthamerica.com.
RMS North America 13 June 2017
This month at HITEC Toronto, hoteliers looking for an enterprise solution for managing PMS, POS, channel management, booking engine, guest marketing, business intelligence and more should plan to visit RMS Hospitality Solutions. New to RMS - The Hospitality Cloud is an interactive "Guest Portal" that enables travelers to access a range of features from their laptop or mobile device that will help them manage every aspect of their reservations. In addition to giving guests fingertip access to past, current and future experiences and enabling them to update preferences or make online requests, the new Guest Portal frees up hotel employees' time spent answering phones and responding to emails so that more one-on-one time can be spent attending to guests on premises.In addition, a "Housekeeping Portal" for RMS - The Hospitality Cloud will be revealed that enables housekeeping managers to monitor room tasks and update room clean status from their smartphones and tablets. Housekeepers can log into their mobile devices remotely to see which tasks they have been assigned each day. Once tasks are complete and rooms are inspected, integration with the RMS property-management system will alert the front desk that they can assign the room to the next guest.The new Guest Portal and Housekeeping Portal will be on display in Booth #117 at HITEC, June 27 to 29 at the Metro Toronto Convention Centre. "With the RMS Guest Portal, travelers can manage their own bookings 24/7," said Todd Sabo, RMS North America President and General Manager. "They can access the portal using their desktop, laptop, tablet or cell phone, and by simply inputting their phone number, email address or last name, along with a valid booking confirmation number, they will instantly see all the details of their stay to ensure that their personal information is accurate. For business travelers especially, having access to this type of detailed information is key to a streamlined and personalized experience. We encourage hoteliers looking for self-service technologies at HITEC to visit RMS in Booth #117."Each Guest Portal can be customized to a hotel's specific branding requirements. Via the portal, guests can:Create reservationsCancel reservationsCheck inMake PCI-compliant credit-card paymentsPrint or email folio statementsContact the propertySee past / current / future reservationsCheck out and pay the billView and update their profileStreamlining Room InspectionsThe RMS Housekeeping Portal is a fast and efficient way to dramatically improve the efficiency of cleaning staff while meeting owner and brand standards."The dynamic nature of housekeeping means that information is constantly changing," Sabo said. "Through the Housekeeping Portal, as changes are made at the front desk or by housekeepers, data is updated immediately, providing everyone with the most recent information. The system take little to no skill to use, and it's extremely easy to launch."The Housekeeping Portal will enable staff and management to:Assign rooms and specific tasks to cleanersView the list of rooms to be cleaned and the tasks that need performedMark a room complete and request inspectionVerify that tasks were completed properly before rooms are releasedReturn rooms to cleaners that did not pass verificationReceive changes to linen requirementsChange room status, such as "occupied dirty" to "vacant clean"See who cleaned which rooms and how long it took each cleaner to manage efficiencySoon, the Housekeeping Portal will facilitate real-time messaging between housekeepers and the front desk and send live notifications to guests when their rooms are ready.For details on the Guest Portal and Housekeeping Portal, visit RMS in Booth #117 at HITEC. For details on RMS - The Hospitality Cloud, visit www.rmsnorthamerica.com.
RMS North America 31 May 2017
SAN DIEGO, CALIF. -- Next month at the Hospitality Industry Technology Exposition & Conference (HITEC) in Toronto, to be held June 26 to 29 at the Metro Toronto Convention Centre, RMS Hospitality Solutions is inviting attendees to experience the RMS Hotel, located in Booth #117. Beginning June 12, hoteliers can make an online reservation for a booth visit using the RMS Booking Engine.Upon arrival at the RMS Hotel / Booth #117, attendees will check in one of three ways at a virtual front desk (with an agent, online or via tablet) and obtain a mobile key via RMS integration with a leading mobile key provider (to be announced at HITEC) to unlock their virtual guestroom. Via the RMS point-of-sale system, attendees can grab some lite food and beverage and charge it to their virtual room, then enjoy their snacks while getting further details on RMS - The Hospitality Cloud."At HITEC Toronto, we don't want to just give product demonstrations - we want attendees to really experience RMS - The Hospitality Cloud," said Todd Sabo, RMS North America president and general manager. "We will provide a true virtual stay experience first, then answer any questions hoteliers may have about our cloud-based enterprise solutions. RMS Hotel guests will get a first-hand feel for The Hospitality Cloud from both the guest and operator perspectives, including booking online, sending and receiving guest communications, checking in and out, and other features."RMS - The Hospitality Cloud is an above-property platform comprised of web-based modules for PMS, POS, channel management, booking engine, guest marketing, business intelligence and more. At HITEC Toronto, RMS will unveil three new solutions - a Guest Portal, Housekeeping Portal, and an Event/Sales & Catering Module - residing on The Hospitality Cloud. In addition, key integration partnerships will be revealed with a leading Channel Manager, Mobile Key provider, and another significant channel partner."According to the 2017 Lodging Technology Study, 'hotel CIOs are prioritizing digital customer engagement this year (52% in 2017 compared to 32% in 2016),'" Sabo said. "This means hoteliers are realizing that 'experience is what sells.' At HITEC Toronto, RMS is showcasing how The Hospitality Cloud is delivering those experiences. We hope you will visit www.rmsnorthamerica.com on June 12 and sign up for the virtual tour at HITEC."For details on RMS - The Hospitality Cloud, visit www.rmsnorthamerica.com.
RMS Property Management Solution Now Available as a FedRAMP Compliant Cloud Service for U.S. Department of Defense and Civilian Agencies
RMS North America 12 April 2017
SAN DIEGO, CALIF. -- RMS North America today announced that its RMS - The Hospitality Cloud platform (comprised of web-based modules for property management, point of sale, channel management, booking engine, guest marketing, business intelligence and more) is now available as a FedRAMP authorized cloud service through Project Hosts' Federal Private Cloud. U.S. government Department of Defense and Civilian agencies in need of a comprehensive property management, reservation, point of sale and dining-management solution can now gain immediate access to the RMS - The Hospitality Cloud solution from a secure FedRAMP authorized cloud.RMS - The Hospitality Cloud provides a fully featured property-management system that has been tailored to the specific needs of the military and includes an advanced property and accommodation management solution with flexible screen layouts ideally suited for the Defense industry. A comprehensive reservation-management system is a cornerstone of the solution, which can easily handle the intricacies of military camp management, personnel movements as well as dining arrangements."The availability of RMS - The Hospitality Cloud in a FedRAMP compliant cloud will help government agencies dramatically simplify and more efficiently run all aspects of military property and accommodations management while fully meeting the cloud security mandates for federal agencies as set forth by the FedRAMP organization," said Todd Sabo, President, RMS North America.RMS - The Hospitality Cloud features intuitive workflows, easy-to-use screens, with customized field names to suit military use, and comprehensive reporting make controlling military bases as simple as pressing a button. Everything is managed in one system: personnel management, contractors, and subcontractors, base and asset maintenance, to do lists, historical and statutory reporting, as well as forecasting tools."With our Federal Private Cloud being not only FedRAMP and DISA IL2 authorized, but also having recently passed an assessment confirming DISA IL4 compliance, we are excited to host the RMS solution and enable them to serve both U.S. Department of Defense and Civilian agencies," said Scott Chapman, CEO and co-founder of Project Hosts, Inc. "As a recognized leader in solutions for property and accommodations management we're proud to partner with RMS and expect many agencies to take advantage of their solution to optimize facilities management and eliminate unnecessary expenses."About FedRAMP: The Federal Risk and Authorization Management Program, or FedRAMP, is a government-wide program that provides a standardized approach to security assessment, authorization, and continuous monitoring for cloud products and services. This approach uses a "do once, use many times" framework that saves an estimated 30-40% of government costs, as well as both time and staff required to conduct redundant agency security assessments. FedRAMP is the result of close collaboration with cybersecurity and cloud experts from the General Services Administration (GSA), National Institute of Standards and Technology (NIST), Department of Homeland Security (DHS), Department of Defense (DOD), National Security Agency (NSA), Office of Management and Budget (OMB), the Federal Chief Information Officer (CIO) Council and its working groups, as well as private industry.About Project Hosts, Inc.:Project Hosts, Inc. is a recognized U.S. Government Cloud Services Provider (CSP) and leader in providing Managed Cloud Services on Azure and hosting Microsoft Solutions and ISV applications. Federal and state government agencies, leading enterprises and medium-sized businesses rely on Project Hosts to deliver a highly secure and dedicated cloud environment that can be customized to meet their specific business needs, security standards, IT governance and integration requirements. www.projecthosts.com - firstname.lastname@example.org
RMS North America 25 January 2017
SAN DIEGO, CALIF. -- In a price sensitive market where much of the buying takes place online, it's not unusual for a hotel to sell its cheaper room types first, then struggle to fill the more expensive options. A new Upgrader feature from RMS Hospitality Solutions is helping hoteliers overcome this problem by prompting staff to offer last minute upgrades to guests upon arrival.Residing within RMS - The Hospitality Cloud (an above-property platform comprised of web-based modules for PMS, POS, channel management, booking engine, guest marketing, business intelligence and more), the RMS Upgrader will fill rooms that typically remain empty and free-up less expensive rooms or rooms that are easier to sell online in order to maximize occupancy and revenues."Our customers were looking for a way to increase revenues, so they asked if we would add a feature that will prompt staff to offer upgrades to guests upon arrival, and also prompt guests prior to check in to take advantage of last-minute opportunities," said Todd Sabo, RMS North America president and general manager. "The RMS Upgrader is designed to turn any staff member into a sales champion. For example, on the day of arrival, front desk staff may be prompted to offer a suite upgrade at 50% off rather than allowing it to remain vacant. This feature will fill premium rooms first at a price-break incentive rather than giving the rooms away for free, based on pre-defined criteria. It's a simple way to solve an age-old industry problem."Soon this module will have the capability to send a guest either an email or SMS/Text on the day of arrival providing them with the option to auto upgrade prior to check-in.For details on RMS - The Hospitality Cloud, visit www.rmsnorthamerica.com.
RMS North America 27 October 2016
Next month, RMS Hospitality Solutions will unveil an Electronic Direct Marketing (EDM) tool that enables hoteliers to create, send and track custom marketing campaigns. The new Email Marketing Manager will be a premium module that resides within RMS - The Hospitality Cloud. With this feature, hoteliers can view past campaigns and create new blasts as needed.RMS - The Hospitality Cloud is a one-stop-shop in the cloud for all property systems. The platform is comprised of a group of web-based modules (PMS, POS, channel management, booking engine, guest marketing, business intelligence and more) that can be used independently or in concert to help make any hospitality business more profitable. More than 4,000 properties in 25 countries already rely on this popular cloud-based platform."No longer will RMS customers have to pay for a separate email service provider to create cutting-edge marketing campaigns," said Todd Sabo, RMS North America President & General Manager. "With the RMS Email Marketing Manager, hoteliers can develop strategies and customize templates based on targeted demographics. By equipping our PMS module with a campaign builder, hotel marketers can take guest personalization to new heights. Through custom communications, they can create more intimate guest stays on an individual level, thereby taking the customer relationship to the next level and reinforcing customer loyalty."According to the 2016 Lodging Technology Study, of the hotels that are embracing some sort of cloud-based solution, Email is the most widely adopted (54 percent) with another 11 percent of hotels planning to migrate their Email to the cloud in the near future. Furthermore, the 2016 Customer Engagement Technology Study shows that by 2017, 90 percent of hotels will have adopted some type of technology that creates and/or communicates personalized offers. The study further showed that 58 percent of consumers will select a hotel that provides personalized communication based on their purchase history vs. one that does not.In addition to the creating state-of-the-art Email blasts, the RMS Email Marketing Manager will enable hoteliers to easily track the success of each campaign."Within the Email Marketing Manager exists the ability to generate custom reports to provide marketers with a synopsis of each executed campaign, including: Campaign Name, Date Sent, User, Number of Messages Sent, Percentage of Recipients that Opened the Campaign, Percentage of Recipients that Click-Through and the Percentage of Recipients that unsubscribed to the email. Only when hoteliers understand the success rate of each campaigns can they better target their preferred audience with each blast."Further information on the RMS PMS / Email Marketing Manager will be made available after the product launch in November. For details on RMS - The Hospitality Cloud, visit www.rmsnorthamerica.com.
RMS North America 18 October 2016
Nearly 70 percent of hotels are embracing some form of cloud-based solutions, according to the 2016 Lodging Technology Study. Experts say that new migrations will most likely occur for property-management systems leading into 2017. Hoteliers looking to upgrade their property systems, such as PMS, point of sale, central reservations, E-Mail, customer-relationship management, event management, sales and catering and more, can turn to a single source for all cloud-based solutions: RMS - The Hospitality Cloud. More than 4,000 properties in 25 countries already rely on this popular cloud-based platform."RMS is one of the first hospitality software companies to embrace cloud-based computing," said Todd Sabo, RMS North America President & General Manager. "RMS - The Hospitality Cloud takes the worry out of managing a hotel's information systems. With this platform, hoteliers can spend more time on running their businesses and less time worrying about managing an IT system. Rather than load property software onto a hotel's network, we load it on ours. RMS takes care of all installation, configuration and system management. All a property needs is a computer or computers with access to the Internet. Simply log on and start using it. Hoteliers can access the data from anywhere on any computer that has access to the Internet."The 2016 Lodging Technology Study shows that 35 percent of hotels are running their PMSs in the cloud, with another 17 percent planning to migrate to the cloud in 2016/2017. The study further shows that 33 percent of hotels plan to upgrade their PMS technology altogether. POS migration is also on the rise, with 24 percent of hotels running their systems in the cloud and 14 percent planning cloud migration in the near future. Of those properties that have a cloud-based system, email is the most widely adopted (54%) followed by central-reservations systems (46%) and accounting / financial systems (43%). One-Stop-Shop in the Cloud"The beauty of RMS - The Hospitality Cloud is that it serves as a one-stop-shop in the cloud for all these property systems," Sabo said. "The platform is comprised of a group of web-based modules that can be used independently or in concert to help make any hospitality business more profitable. Hoteliers can start with one cloud solution and add others as contracts come up for renewal or as the business need arises."The following elements reside on RMS - The Hospitality Cloud:Property Management System -- improves reservation management efficiencies and increases bookings via seamless, real-time online bookings and channel management integration.Point-of-Sale System -- improves efficiency and profitability by streamlining tasks, increasing accuracy and producing reports when needed.Channel Management System -- connects operators directly to online travel agents for easier and more efficient inventory distribution.Booking Engine -- RMS Book Now Button offers real-time, instantly-confirmed online reservations.Guest Marketing -- generates emails and SMS/text messages for triggered campaigns based on pre-defined rules. Provides tracking and reporting to measure the success of each campaign.Business Intelligence -- analyzes preferences and buying behaviors to develop predictable data.Tour Desk -- facilitates partnerships with theme parks and local attractions to generate incremental revenues through ticket sales.Coming Soon - Email, CRM, Events Management and Sales & CateringMobile Strategy in the CloudRMS - The Hospitality Cloud is also equipped with a mobile component designed to increase staff productivity and improve guest satisfaction. The PMS facilitates paperless registration for curbside check, while the POS processes food-and-beverage orders remotely. RMS mobile can also be used to support a hotel's preventive maintenance program, and it adds efficiencies to housekeeping tasks. For example, housekeepers can retrieve their daily room assignments on their personal mobile devices even before they arrive at the hotel, knowing the instant they walk in the door how many rooms they need to clean and where they need to start. The mobile tool can send notifications to housekeepers when occupied rooms become vacant and in return housekeepers can notify the front desk when rooms are cleaned and ready to be occupied. There's even a security component: If a person on property is acting in a peculiar way, staff equipped with a mobile device can access the guest search tool to validate that he or she is a guest or determine if the person is a threat who needs to be removed from the premises."Hoteliers who are considering upgrading their property systems in 2017 and migrating them to the cloud need to experience the RMS platform," Sabo said. "Our function-rich, cloud-based system enables hoteliers to improve reservation management efficiencies and increase bookings via seamless, real-time online bookings and channel management integration."