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    HITEC EUROPE 2019

    Hospitality Industry Technology Exposition & Conference

    April 10–11, 2019
    Palau de Congressos
    Palma, Mallorca - Spain

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    HITEC MINNEAPOLIS

    Hospitality Industry Technology Exposition & Conference

    Minneapolis Convention Center

    June 17-20, 2019

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    Hospitality Industry Technology Exposition & Conference

    November 12 - 13, 2019
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The Wagner at the Battery Boosts Online Guest Review Scores and Streamlines Panic Button Implementation with Wi-Fi by Hotel Internet Services

Hotel Internet Services (HIS) 19 March 2019
New York -- Hotel Internet Services (HIS), a full-service provider of internet services and solutions, has announced the successful implementation of advanced Wi-Fi services at The Wagner at the Battery, one of Manhattan's most luxurious and widely recognized hotels. Recognizing a need to upgrade its network infrastructure in order to cater to the latest device and service needs, hotel leadership selected HIS due to its expertise in customizing Wi-Fi solutions that can maximize guest satisfaction and enhance operational efficiency.After learning of its industry-leading reputation from several of its sister properties, The Wagner at the Battery worked with HIS to implement a Wi-Fi network that could meet guest demands for enhanced speed and reliability. With the hospitality industry also seeking out ways to enhance property safety, the hotel further sought out a network that could provide building-wide coverage for staff panic buttons without reducing guest internet quality."Since the HIS implementation, we have seen a tremendous improvement in our Medallia scores which now stand at a solid 10 for Wi-FI services, while our TripAdvisor ranking has also increased significantly," says Alex Spektor, Managing Director at The Wagner at the Battery. "Guests now frequently comment on the ease-of-use and high quality service that they receive when connecting to our Wi-Fi, while staff members also note a significant improvement in utilizing internet-based technology to complete various staff requests. Having also just implemented the latest in panic button technology, we are also very impressed with the network's ability to provide such devices with excellent coverage throughout the premises, including back of house areas, mechanical rooms and even stairwells."In partnering with HIS, The Wagner at the Battery also gains access to a proprietary dashboard, a portal that allows hotel staff members to manage all aspects of network performance and health. Notable features include the ability to analyze the number of online users, as well as support tickets and revenue generated through Wi-Fi purchases. With its ability to monitor the amount of broadband being used, along with the operational status of each segment of a property's network, the HIS dashboard further ensures a hotelier's ability to deliver the highest quality in guest Wi-Fi at all times. The Wagner at Battery is managed by Highgate, a premier real estate investment and hospitality management company.For more information about the full range of technology solutions available from Hotel Internet Services, please contact Gary Patrick at 866-265-7575 Ext. 705 or email gary@hotelwifi.com.
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Hotel Internet Services Releases In-depth Analysis on Hotel Guest Wi-Fi and IoT Expectations in 2019 and Beyond

Hotel Internet Services (HIS) 6 March 2019
Clearwater, Fla. -- Hotel Internet Services (HIS), a full-service provider of internet services and solutions, has announced the release of a comprehensive new white paper examining how advances in consumer technology have impacted and heightened guest expectations of hotel Wi-Fi and related services. Utilizing feedback from a recent survey conducted with more than 670 guests and 200 hoteliers across the United States, the white paper demonstrates how the expanding functionality of smart personal devices and evolving online guest behavior is placing greater strain on hotel Wi-Fi networks. By comparing the results of the 2019 survey with a similar survey conducted in 2015, the white paper also illustrates how guest demand for faster, more flexible and secure internet-based services is continuing to increase at a rapid pace.Entitled "Meeting Hotel Guest Wi-Fi Expectations in the Age of Hyper Connectivity and IoT," the HIS white paper reveals several notable findings. These include the fact that guests attempting to connect multiple devices to a hotel's Wi-Fi stands at 76 percent, an increase of almost 10 percent since 2015. Just as relevant to adequate property bandwidth performance is the type of content and online activities that guests seek while traveling. More than 90 percent of hoteliers surveyed in 2019 for instance, rated online content streaming to be among the most highly sought out services by guests. With guests also increasingly accustomed to devices such as Google Chromecast or Amazon's Fire TV in their homes, 65 percent of today's guests indicate a desire to access the same casting abilities in the guestroom, up from 52 percent in 2015. Another 65 percent of guests further indicated a preference to cast an array of apps in addition to content streaming, further placing greater resource demands on a hotel's Wi-Fi service."Hoteliers have understood the importance that guests place on Wi-Fi for some time now, however, many may not fully grasp the implications of how quickly consumer technology and online guest behavior is evolving and what that means to how Wi-Fi and related services are being offered at their properties," says Gary Patrick, CEO of Hotel Internet services. "With new devices and abilities experiencing more frequent use among an ever-greater majority of the guest demographic, this white paper provides hoteliers with vital details on the types of functionalities that networks now need to be able to cater to, as well as shedding light on current guest expectations versus hotel performance realities."Of significant note to hospitality professionals is that more than 90 percent of guest HIS survey respondents indicated that access to a hotel's Wi-Fi was very important. Another 85 percent stressed that Wi-Fi quality would affect their decision to rebook with a specific property or hotel brand. Yet while hotelier respondents likewise indicated the importance of signal quality in high numbers, more than 80 percent of guests disclosed that they often encountered issues with poor signal coverage. With personal data security often being noted as a top guest concern, HIS survey data likewise indicated that more than 90 percent of guests are worried over such issues when staying at a hotel. However, despite more than 80 percent of hotelier respondents identifying Wi-Fi data security as being very important, over 60 percent indicated that they felt improvements could be made to their existing network.To download a copy of the HIS white paper on guest Wi-Fi expectations and IoT trends, please click here.For more information about the full range of technology solutions available from Hotel Internet Services, please contact Gary Patrick at 866-265-7575 Ext. 705 or email gary@hotelwifi.com.
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Hotel Internet Services Showcases Latest Enhancements in In-Room Television Casting, Voice Control and Wi-Fi Network Solutions at Stay Boutique Live Trifecta

Hotel Internet Services (HIS) 5 February 2019
Los Angeles -- Hotel Internet Services (HIS), a full-service provider of Internet services and solutions for the hospitality industry, is set to exhibit the latest technological advances in guestroom television casting, voice-activated amenity control and secure hotel Wi-Fi functionality at this year's Stay Boutique Live Trifecta conference, taking place February 11-13, in Los Angeles, CA. Exhibiting at booth #303, HIS will showcase the latest solutions currently available to the boutique hotel industry, with live demonstrations of innovations that include advanced Wi-Fi and BeyondTV, an industry leading platform that caters to guest demands for streaming online content, hotel amenities and enhanced convenience via voice-activated guestroom control.Also making its debut at Stay Boutique is BeyondTV GuestCast, an affordable single-purpose casting solution that allows guests to securely cast content onto guestroom televisions. GuestCast is the newest addition to BeyondTV's line of products and services, which provides hoteliers with the ability to allow guests to wirelessly cast their personal content, including subscriptions to online streaming services, social media accounts and music.Leveraging a software integration with Volara, a leader in voice-based solutions for the hospitality industry, HIS will also demonstrate to Stay Boutique attendees how guests interacting with BeyondTV can control guestroom amenities using only their voice. When paired with Amazon's Alexa, BeyondTV's voice control features include the ability for guests to control virtually any television function without the need for a remote control. Other guestroom amenities that can be managed through voice control include thermostats, lighting and drapes. The cloud-based integration between Volara and BeyondTV also allows guests to use voice as a more convenient and faster method of requesting amenities, such as room service or toiletries. Guests can additionally use their voice to instantly locate specific hotel information, such as details on restaurant hours, Wi-Fi passwords, local activities or ongoing promotional offers."Today's guests now expect to find services that can offer enhanced personalization, instant satisfaction and seamless connectivity regardless of the type of property where they are staying, says Gary Patrick, CEO of Hotel Internet Services. "We are pleased to demonstrate to Stay Boutique Live Trifecta attendees that online, voice-based and casting solutions now exist that are not only able to be customized to meet specific guest and property needs, but are also able to be implemented in a cost-effective manner."With HIS also showcasing BeyondTV GuestCast during Stay Boutique, attendees will further have the opportunity to observe a cost-effective, yet data secure casting solution that allows guests to instantly cast their own content to the guestroom TV hassle-free from personal computers, iOS or Android-based devices. Guests can also rest assured that their sensitive data is never at risk of theft or being accidentally shared, due to GuestCast's device isolation capabilities that prevent cross-room communication.HIS booth representatives will additionally be demonstrating how state-of-the-art Ruckus Wireless access points provide a secure and high-speed guest internet connection and can be implemented despite budget or structural limitation concerns. Attendees will also be able to learn about the HIS Property Dashboard, a proprietary portal that provides clients with the unmatched ability to maintain direct control over every aspect of internet performance at all times. Dashboard features include the ability to view and analyze vital data, such as the number of users online, support tickets, revenue generated through Wi-Fi purchases, tiered bandwidth plans, the amount of broadband being utilized or the operational status of each segment of a property's network; thus, maximizing the potential to consistently deliver the highest quality in hospitality Internet service and maintain complete satisfaction.For more information about the full range of technology solutions available from Hotel Internet Services, please visit booth #300 at Stay Boutique, contact Gary Patrick at 866-265-7575 Ext. 705 or email gary@hotelwifi.com.
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HIS Introduces BeyondTV GuestCast Solution to Address Evolving Hotel Guest Content Streaming Preferences

Hotel Internet Services (HIS) 29 January 2019
Clearwater, Fla.-- Hotel Internet Services (HIS), a full-service provider of internet services and solutions for the hospitality industry, has announced the launch of BeyondTV GuestCast, an advanced casting solution that, while affordable for hoteliers to implement, provides guests with the ability to securely cast a wide range of personalized content from their own devices onto guestroom televisions.Compatible with more than 1,000 mobile-based apps, the solution is significantly designed to provide hoteliers with a seamless implementation and management process, while ensuring ease-of-use for guests and providing complete protection over their privacy and personal data. With BeyondTV GuestCast, hotel guests are able to instantly cast their own content hassle-free from personal computers, iOS or Android-based devices. Guests can also rest assured that their sensitive data is never at risk of theft or unintential sharing, due to GuestCast's device isolation capabilities that prevent cross-room communication."Today's guests overwhelmingly favor online streaming services versus traditional video-on-demand offerings when it comes to in-room entertainment, with BeyondTV GuestCast serving as an affordable, yet fully functional solution that is capable of meeting this increasingly expected need," says Gary Patrick, CEO of Hotel Internet Services. "GuestCast not only provides users with the ability to continue accessing the content that they enjoy viewing at home, but critically provides them with the peace-of-mind that accessing such content is always completely safe despite being in a public environment."Being an enterprise-grade hospitality solution, properties can quickly and seamlessly implement GuestCast, with the ability to operate on virtually any internet network or guestroom television model. The solution also integrates with a hotel's free-to-guest system. GuestCast further provides hoteliers with the ability to monitor system health and is backed by 24/7 support, ensuring that guests remain fully satisfied with their experience throughout the duration of their stay.For more information about BeyondTV GuestCast or the full range of technology solutions available from Hotel Internet Services, please contact Gary Patrick at 866-265-7575 Ext. 705 or email gary@hotelwifi.com.
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Ambassador Hotel Tulsa Implements Online Streaming, Voice Control and Enhanced Internet Connectivity with BeyondTV and Upgraded Wi-Fi by HIS

Hotel Internet Services (HIS) 15 January 2019
Tulsa, Okla. -- Hotel Internet Services (HIS), a full-service provider of internet services and solutions for the hospitality industry, has announced its implementation of advanced guestroom content streaming and voice control technology at the Ambassador Hotel Tulsa with the adoption of BeyondTV and HIS Wi-Fi. A luxury boutique property based in Tulsa, Oklahoma, Ambassador Hotel Tulsa is now able to ensure a fast and reliable guest internet connection, while also offering the latest conveniences in content casting and voice-activated guestroom amenity control.With hotel ownership recognizing growing guest demand for instant and more personalized service, Ambassador Hotel Tulsa selected BeyondTV due to its ability to serve as a comprehensive guestroom entertainment and convenience-enhancing solution. Guests using BeyondTV are able to instantly cast streamed content from personal devices onto the guestroom television, providing them with the advantage of a larger screen while avoiding the privacy concerns of having to input personal subscription login details."In this tech-savvy era, guests want to watch TV their way - whether it's YouTube videos, ESPN on-demand or streaming apps like Netflix or Hulu," says Nora Miller, General Manager at the Ambassador Hotel Tulsa. "BeyondTV allows us to cater to this desire by providing guests with the personalized entertainment options that they seek in a way that is convenient, more enjoyable and always secure. BeyondTV also allows us to enhance our guestroom service quality by providing guests with voice-activated amenity control, along with ability to locate details on available hotel services and then instantly transmit requests to the appropriate personnel. This not only streamlines operational efficiency but also vastly enhances service response times."Through BeyondTV's integration with Amazon's Alexa, the property's guests can now effortlessly control television functions with their voice alone, without having to locate or attempt to learn how to use the remote control. Through the integration with Volara, this voice-activated functionality can also extend to a hotel guestroom's other amenities, including thermostats, lighting and drapes. Further enhancing guest convenience is the ability to use BeyondTV's voice control feature to schedule wakeup calls and even communicate with a hotel's various departments. BeyondTV also allows guests to order amenities such as room service from the comfort of their guestroom.As a leading provider of Wi-Fi services for the hospitality industry, HIS is also credited with providing Ambassador Hotel Tulsa guests with a seamless and reliable online experience when connecting their devices to the internet. Leveraging HIS' expertise, Ambassador Hotel Tulsa can now ensure that guests are able to access a high speed and secure Wi-Fi connection, no matter where they are on the property.For more information about the full range of technology solutions available from Hotel Internet Services, please contact Gary Patrick at 866-265-7575 Ext. 705 or email gary@hotelwifi.com.
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Hotel Internet Services Survey of Hoteliers and Guests Reveals Crucial Insight on Voice Technology and In-room Entertainment Trends

Hotel Internet Services (HIS) 27 November 2018
Clearwater, Florida November 27, 2018 - Hotel Internet Services (HIS), a full-service provider of internet services and solutions for the hospitality industry, has conducted a study on more than 500 guests and 200 hoteliers, in order to determine the impact that new technologies such as voice control and online content streaming are having on the hospitality market and hotel revenues. Following a similar survey conducted by HIS in 2016, Putting the Guest Back into Hotel Entertainment demonstrates how guest demands for enhanced connectivity, instant service and enhanced convenience have significantly risen over just the past 2 years.Notable findings from the survey results include the fact that todays guests overwhelmingly opt to travel with a smart device, with 96 percent of respondents indicating that they travel with at least one device. This represents a 10 percent increase in just two years when compared to the 2016 survey results, indicating an ever increasing need for hoteliers to adopt mobile device-compatible services. When asked what features should be present in a guestroom entertainment system, more than 80 percent of guests indicated a desire to wirelessly cast content from their devices onto guestroom televisions. More than 90 percent of surveyed hoteliers agreed that todays guests would prefer to be offered wireless casting abilities, rather than traditional video on demand (VOD) services.With hotels around the world universally experiencing diminishing profits from VOD, the HIS survey significantly points to entertainment platform functions that hoteliers can deploy alongside wireless casting in order to regain these revenues. For example, more than 60 percent of surveyed guests indicated that they would like the ability to order amenities and services via the guestroom television, if given the option. Another 61 percent of guests also indicated a preference to access information on available hotel services, such as restaurant hours, via the guestroom television."With technology changing rapidly and with an increasing array of solution options, hoteliers can often be at a loss as to which platforms are capable of enhancing the guest experience, while also providing a good return on investment," says Gary Patrick, CEO of Hotel Internet Services. "Our latest survey is intended to provide hoteliers with the clarity they need to determine which features guests are seeking, and how both guests and properties can mutually obtain added value as a result of their implementation."With voice technology having gained significant attention within the hospitality industry in recent years, the HIS survey also offers valuable insight into how such platforms go beyond simply serving as a means of standing out from competitors. Instead, results consistently indicated that a majority of guests valued the enhanced convenience of being able to use voice in controlling room amenities, such as lighting, televisions or thermostats. Of particular significance to hoteliers and their revenues, is the fact that a considerable number of guests indicated a desire to use voice-activated devices to request amenities, learn more about hotel services or communicate with a property's various departments. Such functionalities not only serve to enhance guest satisfaction and enhance profits, but can also work to reduce the number of personnel and other resources needed to complete requests, minimizing operational costs.To download a copy of the HIS survey on guestroom entertainment and voice control technology, please click here.For more information about the full range of technology solutions available from Hotel Internet Services, please contact Gary Patrick at 866-265-7575 Ext. 705 or email gary@hotelwifi.com.
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Hotel Internet Services Showcases Latest Advances in Wi-Fi Network, In-Room Television Casting and Voice Activated Solutions at HX 2018

Hotel Internet Services (HIS) 7 November 2018
New York -- November 7, 2018 -- Hotel Internet Services (HIS), a full-service provider of Internet services and solutions for the hospitality industry, is set to exhibit the latest advancements in hotel Wi-Fi, guestroom television casting and voice activated technology at this year's HX: The Hotel Experience, taking place November 11-12, at the Jacob K. Javits Center in New York City. Exhibiting at booth #2840, HIS will demonstrate the latest advancements in hotel Wi-Fi, as well as BeyondTV, an industry leading platform that caters to preferences for streaming online content and enhanced convenience via voice controlled activation.BeyondTV pioneered the ability to wirelessly cast personal content to guestroom televisions, including subscriptions to online streaming services, social media accounts or personal photos and videos. Now through a software integration with Volara, a leader in voice-based solutions for the hospitality industry, BeyondTV has evolved to further enhance guest convenience and satisfaction by allowing users to control guestroom amenities using only their voice. When paired with Amazon's Alexa, BeyondTV's voice control features include the ability for guests to control virtually all television functions without the need for a remote control. Additional guestroom amenities that can be managed via a guest's voice include lighting, thermostats and drapes. Via its cloud-based integration with Volara, BeyondTV further provides guests with the ability to use voice control as a faster and more convenient means of ordering amenities, such as room service, as well as the ability to instantly locate hotel information, such as details on restaurant hours.Also recognized for providing hoteliers with the potential to increase in-room revenue, BeyondTV allows guests to request services, make purchases and review their bill via the guestroom television screen. Those attending HX will have the opportunity to not only demonstrate these features, but will also see how the new ability to upload customized videos can further enhance revenue-earning potential. Such videos can be configured to play when a guest first enters a guestroom or when a television has been left idle for a pre-determined length of time, with examples of content that can include ongoing promotions, available amenities or details on other properties owned by the hotel brand."With advances in consumer technology rapidly altering the way that today's guests interact with the world around them, it has become an absolute necessity for hoteliers to adapt their services in a manner that reflects the preference for instant and personalized service," says Gary Patrick, CEO of Hotel Internet Services. "We are proud to be able to showcase how innovations such as voice and enhanced online connectivity are serving as an effective means for hoteliers to re-engage with their guests in a manner that more effectively communicates details on services that are available."HIS booth representatives will also be on hand at HX 2018 to demonstrate how a secure and high-speed guest internet connection is not mutually exclusive to affordability or existing structural limitations. Attendees will also be able to learn about the HIS Property Dashboard, a proprietary portal that provides clients with the unmatched ability to maintain direct control over every aspect of internet performance at all times. Dashboard features include the ability to view and analyze vital data, such as the number of users online, support tickets, revenue generated through Wi-Fi purchases, the amount of broadband being utilized or the operational status of each segment of a property's network; thus, maximizing the potential to consistently deliver the highest quality in resident Internet service and maintain complete satisfaction.For more information about the full range of technology solutions available from Hotel Internet Services, please visit booth #2840 at HX, contact Gary Patrick at 866-265-7575 Ext. 705 or email gary@hotelwifi.com.
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Hotel Internet Services Unveils New Research Report on Trends in Guestroom Entertainment and Voice Control Technology

Hotel Internet Services (HIS) 31 October 2018
Clearwater, Florida -- October 31, 2018 -- Hotel Internet Services (HIS), a full-service provider of internet services and solutions for the hospitality industry, has announced the release of a comprehensive new white paper examining how mainstream technology, such as online streaming and voice-activated assistants, are having a profound effect on guest behavior and their evolving hotel stay expectations. Leveraging data from a recent HIS survey conducted with both guests and hoteliers, the research demonstrates why such technology is lessening guest reliance on traditional hotel amenities, such as video-on-demand (VOD) or guestroom telephones. The report also explores how hoteliers can leverage these new innovations to provide an updated stay experience that maximizes both guest satisfaction and property revenue.Entitled "Putting the Guest Back into Guestroom Entertainment," the newly released white paper reveals that more than half of today's guests prefer to stream their own content from subscriptions such as Hulu or Netflix, with many hoteliers eliminating their VOD services entirely. Also of note is the fact that a majority of guests would seek out a property with a guestroom entertainment platform that allows them to wirelessly cast content from personal devices onto larger guestroom television screens. To adept hospitality professionals, such a wide-ranging preference can serve to open up a valuable hotel-to-guest communications channel that is more aligned with contemporary demands for instant service and access to information.The HIS-sponsored white paper documents an impressive amount of guest feedback that demonstrates the desire for an entertainment device that, in addition to casting, also allows access to details on available hotel amenities, along with the ability to connect with hotel departments and make requests for services such as in-room dining. While enhancing room revenue, hoteliers surveyed also indicated an ability for such features to streamline operations and reduce service wait times. Of priority to guests, however, is the need for such platforms to also be equipped with security and privacy features that safeguard personal information, such as usernames, passwords and browsing history."Impressive advancements in mainstream entertainment and communications technology have taken place during just the last decade, and as an industry that caters to mainstream consumers, the hospitality market must adapt in order to continue meeting guest expectations and earning their business," says Gary Patrick, CEO of Hotel Internet Services. "Yet while many hoteliers are aware that innovations such as content streaming and voice control are gaining in popularity, a sizeable number are still unaware of how such technology fits into the hospitality space. By analyzing detailed feedback from hotelier peers and guests, our latest white paper not only explains how and why these trends are affecting the industry, but also provides valuable insight into what hotels can actually do to incorporate streaming and voice control in a way that is affordable and that ultimately serves to enhance profitability."Although still a relatively new technology, virtual assistants and the ability to manage amenities using voice control have already gained considerable traction among guests, according to HIS research. For example, the report notes that 60 percent of guests would be likely to use such a functionality, if made available. With guests again indicating a desire for a multifunctional solution, various features were ranked highly that should be included as a voice-activated service, including the ability to control in-room amenities, such as televisions, thermostats and lighting. Further strengthening the potential to increase in-room amenities is the fact that many also stressed the convenience-enhancing ability of virtual assistants when requesting additional hotel services.To download a copy of the HIS white paper on guestroom entertainment and voice control technology, please click here.For more information about the full range of technology solutions available from Hotel Internet Services, please contact Gary Patrick at 866-265-7575 Ext. 705 or email gary@hotelwifi.com.
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BeyondTV Solution Awarded U.S. Patent for Advanced Guest Data Protection and Privacy Technology

Hotel Internet Services (HIS) 24 October 2018
CLEARWATER, Fla. -- October 24, 2018 -- Hotel Internet Services (HIS) has been awarded a patent by the USPTO for the guest data security protocol used in its BeyondTV solution, an industry leading platform that allows hotel guests to access content from online streaming subscriptions or wirelessly cast from personal devices onto guestroom televisions. Issued with patent No. 10,097,864 and officially named 'Guest Personal Data Protection,' the technology provides guests with the assurance that all online browsing or app usage history and any personal account information, such as usernames or passwords, is completely erased to ensure against identity theft or otherwise unauthorized use.While catering to growing guest preferences for personalized content, BeyondTV has always prioritized the need to protect sensitive guest data. The newly awarded patent includes several security-enhancing features, including BeyondTV's ability to automatically delete all guest user information upon check-out. Using the television remote control, guests can also manually erase all of their data and usage history at any time by simply pushing a button. Further, BeyondTV requires guest device registration to begin wirelessly casting to their in-room television."With data theft increasingly a concern as more guests travel with devices and leverage online connectivity, our patented BeyondTV technology serves as proof that they can safely access streaming subscriptions and other personal content with complete peace of mind," said Gary Patrick, CEO of Hotel Internet Services. "By obtaining an enhanced sense of security, guests will not only be able to further enjoy their in-room entertainment experience but will also be more likely to interact with the additional property revenue-enhancing features that BeyondTV offers."In addition to providing access to personal content and wireless casting abilities, BeyondTV allows guests to learn about hotel amenities and make service requests via the guestroom television remote. Hotels also have the option to play promotional videos at configurable intervals on the television, thus creating further marketing opportunities for their amenities such as spa services and restaurants, or other hotel locations that belong to the same brand.Other recent updates to BeyondTV include intuitive voice control via an integration with Amazon's Alexa, providing users with the ability to fully control all television functions with just their voice. This feature even allows guests to control room systems such as thermostats and lighting, or make requests, such as for room service or to find out specific hotel information.For more information about the full range of technology solutions available from Hotel Internet Services, please contact Gary Patrick at 866-265-7575 Ext. 705 or email gary@hotelwifi.com.
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Elliott Park Hotel Pioneers Latest in Voice-activated Guestroom Controls and Connectivity with BeyondTV and Wi-Fi by HIS

Hotel Internet Services (HIS) 18 September 2018
Minneapolis-- September 19, 2018 -- Hotel Internet Services (HIS), a full-service provider of internet services and solutions for the hospitality industry, has announced its implementation of advanced Wi-Fi services and BeyondTV at the Elliott Park Hotel, an upscale, ultra modern property located in downtown Minneapolis. Featuring one of the area's highest-rated restaurants, the hotel is now also credited with providing first-rate internet connectivity as well as the ability for guests to control in-room amenities and request services via a voice-activated virtual assistant.With a commitment to offering its guests an extravagant and unique experience, Elliott Park Hotel chose to implement BeyondTV in order to match or even exceed the advanced technology that many consumers now have access to in their own homes. Via an integration with Amazon's Alexa, BeyondTV provides Elliott Park Hotel guests with the convenience-enhancing ability to control guestroom television functions using only their voice. Voice-activated features include the ability to change channels, review television guides, adjust volume and power television sets on or off. Following an integration between the property's front desk and Volara, a software platform that BeyondTV utilizes to manage and direct requests, guests staying at the Elliott Park Hotel will also be able to leverage voice control functionality to order amenities from the comfort of their guestroom. For hotels that wish to include additional convenience-enhancing features, BeyondTV also offers the option to provide guests with voice control functionality over lighting, thermostats and even drapes."Our goal is to provide guests with the 'road less traveled' and an experience that they can truly remember, and with BeyondTV and its voice-activated service, the possibilities to do so are endless," said Dana Orlando, General Manager at Elliott Park Hotel. "We strongly believe that this platform will continue to differentiate our property in the minds of guests while also reflecting our forward thinking philosophy on technology."As an advanced guestroom entertainment solution, BeyondTV also provides guests with the ability to access online streaming subscriptions and wirelessly cast content from personal devices onto guestroom televisions; a feature that Elliott Park Hotel considers to be crucial in meeting today's guest standards. Apps that can be directly cast to BeyondTV include Netflix, Hulu, ESPN and social media accounts, such as Facebook or Twitter. With its patented security technology, BeyondTV ensures that all usernames and passwords are fully protected by automatically deleting such details along with any online browsing history upon guest check-out. Guests are further provided with the option of erasing their personal information at any time with the push of a remote control button.Using BeyondTV's interactive dashboard, hotel staff can also more effectively communicate with guests regarding available services and amenities. Information shared via television can further be customized for specific guestrooms where guests staying are part of a group. This includes the ability to broadcast meeting agendas, local events and special promotions."With BeyondTV, we are further able to reinforce our branding and demonstrate what our individual "Mark of Craft" is all about," continued Orlando. "Whether it's enjoying one of our signature cozy blankets, snuggled up by our fireplace with a beer produced on site, or enjoying one of the chef's wood-fired dishes from our Italian restaurant 'Tavola,' we are able to communicate this information to guests in real-time. "As a leading provider of Wi-Fi services for the hospitality industry, HIS is also credited with providing Elliott Park Hotel guests with a seamless and reliable online experience when connecting their devices to the internet. Leveraging HIS' expertise, Elliott Park Hotel can now ensure that guests are able to access a high speed and secure Wi-Fi connection, no matter where they are on the property.For more information about the full range of technology solutions available from Hotel Internet Services, please contact Gary Patrick at 866-265-7575 Ext. 705 or email gary@hotelwifi.com.
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Saddlebrook Resort Adapts to Guest Demands for Enhanced Online Connectivity with BeyondTV by Hotel Internet Services

Hotel Internet Services (HIS) 5 September 2018
Wesley Chapel, Fla. -- September 5, 2018 -- Hotel Internet Services (HIS), a full-service provider of internet services and solutions for the hospitality industry, has announced the implementation of its BeyondTV entertainment streaming solution at Saddlebrook Resort, a 480-acre property in Tampa Bay, Florida, recognized as one of the nation's preeminent athletic training facilities. Boasting two Arnold Palmer signature golf courses and a championship tennis complex featuring 45 courts, the 550-suite resort recognized a need to update its guestroom entertainment services, in order to reflect today's guest preferences for personalized content and enhanced online security.BeyondTV now ensures that those visiting Saddlebrook Resort have the ability to leverage guestroom televisions to access popular content streaming and social media apps including Hulu, Pandora, ESPN, YouTube and Facebook. BeyondTV's built-in web browser also provides instant access to the internet on a large television screen, a useful feature for Saddlebrook Resort's guests who wish to surf the web, check social media sites, shop online, get news and much more."Keeping up with changes in technology has always been seen as a challenge for those of us within the hospitality industry, yet since implementing BeyondTV we can confidently say that it finally feels like we are leading in technology rather than chasing after it," said Patrick Ciaccio, General Manager at Saddlebrook Resort. "Our partnership with HIS has not only provided us with a solution that fully addresses today's guest preferences for personalized content, but also provides our resort with the ability to customize television screen menus so that we can communicate with guests in a manner that better suits their desire for instant information and service."Guests at Saddlebrook resort can leverage BeyondTV to locate information on available hotel promotions and amenities such as spa services, restaurants, fitness activities, golf and tennis lessons. While catering to evolving guest entertainment needs, BeyondTV also offers hoteliers the opportunity to re-connect with their guests via its messaging tool. As a resort known to host numerous group events, Saddlebrook Resort staff can further leverage this feature to customize promotional messaging so that group members are fully aware of the unique services available to them.With data privacy an understandable concern for today's guests and hoteliers, BeyondTV also provides guests with its patented "Guest Personal Data Protection" so that sensitive information such as usernames, passwords and web browsing history can be deleted at any time with the click of a remote control button. Such data is also automatically erased upon check-out to ensure total data protection at all times.BeyondTV further provides hoteliers with the ability to implement additional features and functionalities in stages, including the ability for guests to cast content from their personal devices to the TV. BeyondTV can additionally now be equipped with voice control functionality via integration with Amazon's Alexa, allowing guests to make requests or control amenities such as the television, lighting and thermostats using simple voice commands.For more information about the full range of technology solutions available from Hotel Internet Services, please contact Gary Patrick at 866-265-7575 Ext. 705 or email gary@hotelwifi.com.
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Hotel Internet Services Releases New BeyondTV Features to Enhance Guestroom Entertainment and Revenue Potential

Hotel Internet Services (HIS) 19 June 2018
CLEARWATER, Fla. -- Hotel Internet Services (HIS) has unveiled a series of new technology enhancements to its popular BeyondTV platform, an advanced solution that allows hoteliers to leverage existing guestroom televisions to provide guests with the ability to wirelessly cast a variety of content from their personal smart devices. The enhanced platform is now equipped with an array of additional features that further boost guest satisfaction, property efficiency and revenue earning potential. In addition to allowing hotel guests to access their own mobile and subscription-based streaming content on a larger screen, BeyondTV now offers the ability to rent streamed video content from a large and continuously updated online library, and allows guests to use their voice to control television and room amenities. In addition to the guest-facing enhancemeets, another newly added operational feature allows hoteliers to upload customizable promotional videos, along with an enhanced management interface that ensures efficient and easy operation of the platform at all times.Serving as an advanced comprehensive in-room entertainment and communications platform, BeyondTV equips guests with the ability to wirelessly cast an array of personal content, from streaming accounts to access to social media networks as well as personal videos and photos that are stored on smart devices. With the recent addition that allows guests to rent content from an online library, guests using BeyondTV now have the option to enjoy the same material that they watch at home, and to benefit from access to the latest and most popular video titles, potentially increasing hotel revenues. Unlike traditional video-on-demand services, this new feature does not require an on-site server to operate and is far more cost-effective to implement.The new BeyondTV platform has also added voice control functionality via integration with Amazon's Alexa, providing users with the ability to fully control all television functions using simple voice commands. This functionality also allows guests to control guestroom systems, such as thermostats and lighting, using only their voice, and even make requests, such room service or to find out specific hotel information."BeyondTV is not only about providing hoteliers with the ability to affordably implement smart technology features that consumers have become accustomed to at home, but is also able to provide guests with access to new experiences that make their hotel stay more memorable," says Gary Patrick, CEO of Hotel Internet Services. "Along with the new video streaming on demand functionality and voice control, BeyondTV's new features further present hoteliers with an opportunity to maximize revenues, while boosting guest satisfaction, loyalty and property efficiency."By including the ability to upload property-customized videos, BeyondTV also allows hoteliers to inform guests of ongoing promotions, available amenities or details on other properties owned by a hotel brand. Such videos can be configured to play when a guest first enters a guestroom or when a television has been left idle for a pre-determined length of time. Each video can also be set to loop or play sequentially, presenting guests with useful information in an effective manner, while allowing them to stop videos by pressing any button on the remote control.With the new management interface, hotel engineers are now able to quickly access and determine if all BeyondTV functions are operating accordingly. For example, staff can determine if the platform is connected to the Wi-Fi network, along with determining signal strength. Engineers can quickly troubleshoot any issues and can reset features, such as welcome messages or adult content PINs, if needed. BeyondTV further provides a web tool that can be accessed from anywhere in the world. This allows hoteliers to remotely obtain details on system health for each unit, and additionally can provide statistical graphs on peak time usage, as well as details on the most used apps.HIS will be showcasing BeyondTV's latest capabilities at booth #701 at HITEC Houston, taking place June 19-21, 2018. To schedule a demonsration of BeyondTV during HITEC or for more information about the full range of technology solutions available from Hotel Internet Services, please contact Gary Patrick at 866-265-7575 Ext. 705 or email gary@hotelwifi.com.
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Shephard's Beach Resort Maximizes Guest Connectivity with Advanced Wi-Fi and BeyondTV by Hotel Internet Services

Hotel Internet Services (HIS) 30 May 2018
CLEARWATER BEACH, Fla. -- May 30, 2018 -- Hotel Internet Services (HIS), a full-service provider of internet services and solutions for the hospitality industry, has successfully implemented an advanced Wi-Fi upgrade alongside its industry leading BeyondTV video streaming platform at Shephard's Beach Resort in Clearwater Beach, Florida. The property, which attracts leisure guests due to its breathtaking gulf views, had begun experiencing a decrease in guest satisfaction due to a slow and unreliable internet connection. Since partnering with HIS, the resort has eliminated internet-based guest complaints, and instead receives unsolicited praise from guests on BeyondTV's enhanced connectivity features for guestroom entertainment.Prior to the HIS Wi-Fi implementation, Shephard's Beach Resort used outdated hallway access points to transmit Wi-Fi signals throughout the premises. Guests attempting to access online content often voiced their dissatisfaction due to such signals not being strong enough to reach them within the guestroom or outside balcony. After finding that the previous internet provider was unable to resolve the issue, property leadership opted to partner with Hotel Internet Services to implement a strong and reliable network. Since working with HIS, the resort can now confirm consistent and reliable Wi-FI coverage throughout the entire property, including the onsite restaurant, night club, swimming pool and meeting room areas."With a seamless installation process that was both fast and minimally intrusive, HIS is responsible for enhancing our Wi-Fi network in a way that allows it to meet virtually any guest need, a fact demonstrated by a total elimination of guest complaints received by the front desk," says Paul Andrews, general manager at Shephard's Beach Resort. "By also implementing BeyondTV, our resort has even been able to go a step further in catering to today's guest demands for the latest in online entertainment and communication."A solution that leads the hospitality industry in wireless casting technology, BeyondTV allows guests to leverage guestroom televisions to view essentially any content accessible via their smart devices on a much larger screen. Guests can for example use this functionality to view online streaming subscriptions, personal videos and photos, or to access social media accounts such as Facebook and Twitter. Guests of Shephard's Beach Resort can also use BeyondTV to review their hotel bill at any time, and can take advantage of the platform's ability to share details on upcoming resort events. Guests can even use BeyondTV to reserve a VIP table at either the resort's tiki bar or night club, providing enhanced revenue opportunities.For more information about the full range of technology solutions available from Hotel Internet Services, please contact Gary Patrick at 866-265-7575 Ext. 705 or email gary@hotelwifi.com.
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Orchard Hotels of San Francisco Partners with Hotel Internet Services to Implement Advanced Wi-Fi with Voice-activated Television and Casting Solutions

Hotel Internet Services (HIS) 27 March 2018
San Francisco -- Hotel Internet Services (HIS), a full-service provider of internet services and solutions for the hospitality industry, has announced the successful installation of its industry-leading Wi-Fi and BeyondTV platforms at the Orchard Hotel and Orchard Garden Hotel in San Francisco, California. Although located in a city well known for technology innovation, both properties suffered from the common issue of poor quality internet connections and speeds that adversely affected guest satisfaction. By partnering with HIS, the hotels have not only completely eliminated guest complaints regarding internet connectivity, but are also able to reflect the city's tech-savvy spirit by catering to guest demands for casting personal content and integrating voice-activated control with the implementation of BeyondTV and Amazon's Alexa.Previously relying on a Wi-Fi network over eight years old, both the Orchard Hotel and Orchard Garden were constructed with wide floor plans that included thick walls, and could not deliver the higher bandwidth and ability to connect multiple devices that today's guests demand. Since leveraging HIS' expertise on the latest Wi-Fi solutions and strategically placing robust industry leading Ruckus Wireless access points, both hotels have reported a complete turnaround in property-wide internet performance."Fast and reliable Wi-Fi is a critical amenity in today's hospitality market, and by partnering with HIS, we have been able to meet this need in a way that is affordable and that ensures all guests have complimentary access to the fastest internet speeds," said Pablo Barruti, general manager for Orchard Hotels of San Francisco. "Our decision to select HIS is also based on the company's ability to enhance and offer a unique guest experience with BeyondTV, a platform that allows our guests to directly cast their content onto guestroom televisions while safeguarding their data privacy. With BeyondTV's added ability to integrate with Alexa, we are even able to address the industry's growing demand for voice-based solution control."A solution known for its ease-of-use, BeyondTV provides hotel guests with the ability to cast popular online video and music subscription services with the press of a button. Guests can also leverage the guestroom television's larger screen and louder speakers to access their music, social media accounts or view and share personal photos or videos. Through integration with Amazon Alexa, guests can interact with BeyondTV via voice commands to control a variety of TV functions, such as changing the channel, casting from devices, visiting the app store or surfing the web. Voice commands can also be used to order services, such as room service or housekeeping, or to inquire about other hotel services and amenities.Upon check out, BeyondTV automatically deletes all personal data and also provides guests with the ability to manually remove their information at any time. In furthering the Orchard Hotels' commitment to serving as an eco-friendly establishment, BeyondTV additionally allows the properties to eliminate the use of paper and printed collateral in providing guests with hotel information. Instead, such details can be made instantly available within each guestroom via the television screen.For more information about the full range of technology solutions available from Hotel Internet Services, please contact Gary Patrick at 866-265-7575 Ext. 705 or email gary@hotelwifi.com.###
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Unico 20deg 87deg Riviera Maya Deploys Wireless Guestroom Streaming with BeyondTV by Hotel Internet Services

Hotel Internet Services (HIS) 19 April 2017
Riveria Maya, Mexico -- Hotel Internet Services (HIS), a full-service provider of internet services and solutions for the hospitality industry, has implemented its wireless streaming solution, BeyondTV, at the Unico 20deg 87deg Riviera Maya in Riveria Maya, Mexico. A newly opened beach-facing property that offers stunning views of the Riviera Maya coastline, hotel leadership's decision to enhance its in-room entertainment services with BeyondTV comes as a result of growing guest demands for access to personalized content. With BeyondTV, the property also gains the added ability to increase revenues by directing promotional messaging on services and amenities to guests as they interact with guestroom televisions.After considering several competing solutions, the Unico 20deg 87deg ultimately selected BeyondTV for its ability to provide a content streaming solution that is simple to connect and straightforward to use. With just the touch of a button, guests can instantly and wirelessly stream subscriptions such as Hulu, Pandora and other popular services from BeyondTV, on the guestroom televisions. BeyondTV also provides guests with an added layer of security and peace of mind. Aside from online content, users can also cast personal photos, music or videos stored on their devices."As a recently opened hotel, we really wanted to ensure our competiveness by implementing services that are on par with what today's guests expect when it comes to their entertainment needs," said Jaime Garcia, Corporate IT Director at RCD Hotels which owns and operates the Unico 20deg 87deg Riviera Maya. "By implementing BeyondTV, our property was able to quickly and affordably provide guests with the kind of connectivity and television viewing experience that they are accustomed to at home. With a growing lack of interest in video on demand services, BeyondTV also provides us with an alternative form of interaction that better suits guest preferences, and that allows us to present promotional offerings that are of genuine interest."With the solution now in place, property staff can ensure that all guests are aware of popular promotions such as discounts to the hotel restaurant or bar. When integrated with a property's PMS platform, BeyondTV can also determine if guests are staying with a larger group. By automatically referencing PMS data, the solution can notably detect if a group consists of individuals attending a specific event such as a wedding or business meeting, and can ensure that promotional messaging is customized accordingly. Other benefits include the ability for guests to view hotel brochures or restaurant menus on their guestroom television screen.As a solution that seeks to offer complete convenience, properties equipped with BeyondTV can also provide guests with the ability to view hotel brochures or restaurant menus on their guestroom television screen. Hoteliers additionally have the option of allowing guests to order amenities with the click of a remote control button. With guests increasingly hesitant in visiting the front desk or picking up the phone due to their desire for a faster and more seamless form of communication, BeyondTV users can now effortlessy order room service, make restaurant reservations or rent property items alongside an array of other options that can boost their experience and satisfaction.For more information about the full range of technology solutions available from Hotel Internet Services, please contact Lawrence George Jaffe at 866-265-7575 Ext. 720 or email marketing@hotelwifi.com.

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