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SkyTouch Unveils New Hotel Technology Integration Platform

SkyTouch Technology 19 June 2018
SkyTouch Technology, an industry leading hotel operations platform, announces a new hotel technology integration platform, SkyTouch/CONNECT [slash kuh-nekt]. SkyTouch is also announcing that Cendyn's eInsight and Guestfolio, Duetto's Revenue Strategy Platform, and Whistle's guest messaging platform are expected to be among the first technologies to integrate with SkyTouch/CONNECT.The SkyTouch/CONNECT integration platform is an Application Program Interface (API) that enables other applications to interact with the SkyTouch platform in a simple and seamless way. Here's why it is so helpful to hoteliers and the companies that support them:Hotel Owners/Operators: With SkyTouch/CONNECT, hoteliers have more control over their technology, giving them the flexibility to enhance their SkyTouch platform by incorporating the technology they need. With the rate of innovation being faster than ever, SkyTouch has positioned itself to best support hoteliers' needs by enabling them to embrace technology without forcing them to wait for vendors to build expensive and tedious interfaces between systems.Third-party vendors: Select third-party technologies can use SkyTouch/CONNECT as an integration specification. Vendors build the integration when it makes sense for them and then self-certify in a short period of time - significantly reducing the time required to get their product offering to market."With SkyTouch/CONNECT, SkyTouch can connect hoteliers to best-of-breed technologies they need to stay ahead of their competition, such as customer relationship management (CRM), guest engagement, revenue management systems, and so many more," said Charlie Green, Director of Product Management for SkyTouch Technology. "The capabilities we're seeing in new door lock systems, for example - like giving guests the ability to access their room with their phone or watch - requires this new generation of cloud-to-cloud integration that SkyTouch/CONNECT delivers."One of the first leading systems that is expected to leverage SkyTouch/CONNECT is Cendyn, a cloud-based software and services provider that develops integrated technology platforms for driving sales and marketing performance in the travel and hospitality industry. An integration with Cendyn will also bring with it the ability for SkyTouch customers to leverage eInsight & Guestfolio, the hotel CRM platforms that drive guest engagement, retention and conversion throughout the travel journey.To enable seamless data exchange, SkyTouch is working with Duetto to connect to its Revenue Strategy Platform and cloud applications. Duetto's partnerships across the technology landscape enable hoteliers to leverage Open Pricing for improved distribution and e-commerce strategies. A tighter integration will deliver pricing recommendations to help maximize profit, as well as real-time analytics and intelligent reporting.SkyTouch is also working on furthering its relationship with hotel messaging provider Whistle via SkyTouch/CONNECT. Whistle is a customer service and communication tool for hotels that offers hotel staff the ability to use text messaging and mobile messaging to communicate in real-time with their guests."We're focused on working with the right partners to help our customers unlock their hotel's data and drive improved performance," said SkyTouch CEO Todd Davis. "We're excited about the possibilities that SkyTouch/CONNECT brings to the market."The next phase of SkyTouch /CONNECT will include more advanced two-way communication with revenue management, door locks, and point of sales systems. To learn more about SkyTouch/CONNECT visit

SkyTouch Joins The Amazon Web Services Partner Network

SkyTouch Technology 13 June 2018
SkyTouch Technology, an industry-leading hotel technology platform, has joined the Amazon Web Services (AWS) Partner Network (APN) as a Technology Partner.The SkyTouch Hotel Operations Platform is currently hosted on AWS, providing SkyTouch with the ability to rapidly advance new capabilities, further optimize its hosting services, and offer increased reliability for the thousands of hotels that use the SkyTouch Technology platform.As a Technology Partner in the APN, SkyTouch has access to AWS's architects, analysts, and services to help optimize the SkyTouch platform. With AWS, SkyTouch has the ability to do more to continuously improve its cloud-based Property Management System (PMS), helping to drive down costs and reinvest its capital into new innovations for SkyTouch customers."We are excited to have access to Amazon Web Services as we continue to grow and innovate," said SkyTouch CEO Todd Davis. "From a technology standpoint, we look to AWS to help us optimize our services and drive value for our customers through the creation of new solutions."SkyTouch will showcase some of the future innovations via Amazon Sumerian at the HITEC hotel technology conference in Houston. Attendees are invited to visit the SkyTouch booth #739 at HITEC June 18 - 21, 2018 for a live demonstration of SkyTouch's cloud-based Hotel Operations Platform.

SkyTouch Rolls Out New Multi-Rate Feature for PMS

SkyTouch Technology 30 May 2018
The group multi-rates feature is useful for hotels that do a significant amount of group business. It enables them to negotiate rates based on hotel occupancy, providing hotels with the flexibility to manage rates in accordance with their revenue management strategy. With group multi-rates, hoteliers have the option to charge a different rate for each night of the stay."We understand that each property is different, based on its size, location, demographics and other factors," said SkyTouch Director of Product Management Charlie Green. "Our goal is to provide tools that solve complex hotel business problems with the simplicity SkyTouch is known for."This new multi-rate feature was a popular request among many SkyTouch customers, and now sets SkyTouch apart from many legacy hotel systems that only allow one rate for the duration of an entire group reservation. SkyTouch has a reputation for seeking direct customer input on new features that shape its development roadmap."Our customers are the ones working in their hotels every day, so it's very important to us to learn about their business needs and work with our team to provide solutions like the group-multi rate feature that can offer immediate value," said SkyTouch CEO Todd Davis.To learn how the group multi-rates function works and to see it in action, visit and watch the video demonstration.

SkyTouch Launches New Learning Management System and Enhanced Customer Community

SkyTouch Technology 23 May 2018
SkyTouch University is a new learning management system for hotel staff. Using microlearning methodologies, SkyTouch University provides a variety of courses, including video tutorials and quizzes for users of all experience levels. SkyTouch Hotel OS users can log in anytime and see the courses they need to complete, and hotel general managers can track their staff's progress.Together with SkyTouch University, the SkyTouch Customer Community is a one-stop support hub for owners, general managers, and other hotel staff. It enables SkyTouch users to search for solutions, provide system feedback, and open and review support cases in real time. These features were added to enhance SkyTouch's industry leading, 24/7, U.S.-based support, which is available via phone, email, live chat, and now via its customer community forums."SkyTouch University gives owners and management the ability to quickly and efficiently onboard new hotel staff, as well as train existing staff on business best-practices," said Todd Davis, SkyTouch CEO. "Having a Customer Community allows us to better connect and interact with our customers, and also creates an environment where our customers can share ideas and gather tips and information."Hotel managers using the SkyTouch hotel operations platform can view employee training progress with the click of a button. They can log in anytime to easily view the last time an employee logged in and access his or her scores. For hotel brands and management companies, SkyTouch University offers cross-property reporting for the entire organization.

Terra Verde and SkyTouch Technology Team Up to Bring Cybersecurity & Compliance Platform to the Hospitality Industry

SkyTouch Technology 9 May 2018
Terra Verde, a leading provider of cybersecurity, risk, compliance and managed security services, and SkyTouch Technology, the provider of the most widely used cloud-based property management system, have joined forces to bring an innovative cybersecurity and compliance platform and managed solution to the hospitality industry.Under the agreement, SkyTouch Technology will be the exclusive distribution partner providing hospitality and lodging businesses access to Terra Verde's Breach Radar, an innovative small business cybersecurity and compliance monitoring platform and service.The Breach Radar product solution has been deployed in over 1,300 sites across the U.S. and Canada. The solution was specifically created for retail, health clinics, restaurants, franchises, smaller government agencies and home offices that require IT system, data security and PCI compliance monitoring. The solution includes next-generation anti-malware and ransomware protection, PCI compliance support, quarterly vulnerability scanning, access to PCI policy, procedures and training."The Breach Radar service augments the SkyTouch Hotel OS management system and portfolio of offerings," said SkyTouch CEO Todd Davis. "In my experience, most hoteliers would rather focus their time on providing customer service than on managing PCI Compliance and worrying about Cybersecurity issues.""Terra Verde is excited about the opportunity to work with a hospitality technology market leader like SkyTouch to help hotel operators reduce their risk and cost of deploying modern cybersecurity solutions and remove the complexity of managing PCI regulatory compliance," said Terra Verde CEO Edward Vasko. "This strategic relationship with SkyTouch is a large positive step in the right direction for the industry in terms of helping to protect consumers and individual hotel operators from data breaches."To learn more, visit Terra Verde:Headquartered in Phoenix Arizona, Terra Verde provides cybersecurity, compliance and risk management solutions to clients in various industries, worldwide through its direct sales organization and a national network of partners and resellers. The company is trusted by government agencies, small and medium-sized businesses and publicly traded companies to deploy sustainable security and compliance programs and services. Terra Verde partners with the public, private and higher education organizations to recruit, develop and employ IT and security professionals that have years of hands-on security and compliance experience, are recognized experts in their field, and hold multiple security and professional certifications. As the AlienVault North American Partner of the Year, the company supports over 1250 Managed Security Solutions customers, over 150 Consulting Services customers, has delivered Training to over 800 AlienVault Customers, and has provided AlienVault installation services to over 300 companies across multiple continents. For more information, please visit SkyTouch Technology:SkyTouch Technology is the provider of the most widely used cloud-based property management system. Built in the cloud by hotel professionals for hotel companies, SkyTouch Hotel OS is designed to help hotel executives meet their most important strategic objectives: to enhance the guest experience, advance performance, and achieve growth while evolving with changing market needs. Accessible from anywhere, the SkyTouch PMS provides visibility and control of operations through real-time, impactful business analytics that help improve hotel guest experience, operational decision-making, and financial results for today's hotelier. SkyTouch provides an integrated approach to online hotel reservations that fits any size property. For more information about SkyTouch Technology, visit, SkyTouch Technology, and SkyTouch Hotel OS are proprietary trademarks and service marks of SkyTouch Solutions, LLC.

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