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Onyx CenterSource Launches Breakthrough Hospitality Business Insights Platform

Onyx CenterSource 4 March 2019
DALLAS - Onyx CenterSource today introduced a full suite of analytic data services designed to assist its clients across the industry in boosting earnings by optimizing their distribution strategies.Onyx's new analytic data services platform enables hotels to better understand their business performance in key areas, both historically and compared to industry benchmarks. Through the tool, hotels can view snapshots of individual property performance and drill into more detailed views like geographic analysis, variable commission, and operational reporting. Onyx hotel clients can also leverage the platform to better understand the return on investment of their strategic vendor partnerships.Mark Dubrow, Onyx chief executive officer, said, "Our clients across the industry have chosen Onyx as their hospitality payments partner for over 25 years. Today, we are broadening our capabilities to include an actionable analytics platform that we have developed based on their feedback and input. Our clients told us they needed more accurate, centralized data to understand, assess and make better-informed business decisions. This solution makes those actionable insights readily available to users. We anticipate rolling similar tools out to the agency community soon."Bill Nicholson, Onyx chief product officer, added, "One way Onyx provides unique value is by aggregating travel agency booking data with hotel client stay data, or consumed information. While other industry reporting services incorporate booking data, almost none include the data on bookings realized. These insights, which are uniquely available through our data platform, allow our hotel and travel agency clients to facilitate more profitable relationships and drive business results. The platform also enhances hotels' access to data across brands and geographic regions in deeper detail."About Onyx CenterSourceOnyx CenterSource is a leading global provider of B2B payments and business intelligence solutions to the hospitality industry. The company strives to build long-lasting relationships with its partners and is passionate about providing quality customer service, consultative insight and cost-effective solutions. With a legacy dating to 1992, the company facilitates in excess of $2.1 billion in payments annually, partnering with more than 150,000 hotel properties and 200,000 travel booking providers in 160 countries. In addition to its headquarters in Dallas, Onyx CenterSource has regional hubs in Seville, Spain and Tonsberg, Norway.
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Onyx Unveils Industry-First Payments Solution for Groups, Meetings and Events

Onyx CenterSource 28 November 2017
DALLAS - Onyx CenterSource, the global leader in hotel commission payment, reconciliation and recovery services, today unveiled GroupPay, a comprehensive automated system to bring transparency, faster payments and easy billing reconciliation to the group, meetings and events market.GroupPay, developed with active engagement from leading global industry partners, was designed to eliminate payment and commission disputes among meeting planners, hotels and group clients that result from inefficient, antiquated and often fragmented tracking systems."One of the biggest gaps in the hospitality ecosystem is the lack of a simple technological solution that connects meeting planners with hotels throughout the planning, booking and payment process," said Onyx CenterSource CEO Mark Dubrow."Thanks to a visionary working group made up of leading hotel executives and meeting planners, we were able to identify the pain points in the tracking and payments process for groups and develop a system that meets the needs of everyone involved," he said.Onyx CenterSource launched a pilot of GroupPay this fall with one of the world's leading hotel chains. The chain used the new tool to process contract, reservations and room occupancy data on thousands of bookings, enabling it to accurately calculate and process payments due to a leading meeting procurement supplier.Onyx CenterSource plans to fully implement GroupPay with a leading hotelier in the Americas in early 2018."While many companies are focused on improving the booking experience, Onyx is the only company dedicated to improving the real-time reservations fulfillment and payment experience," said Bill Nicholson, Onyx CenterSource chief product officer. "GroupPay provides real-time data to resolve and avoid payment disputes, which we believe will result in increased room fulfillment and enhanced trust between meeting planners and hotels."To learn more about how GroupPay can streamline meetings and events transactions, visit onyxcentersource.com.GroupPay is a trademark of Onyx CenterSource.
Article by Bill Nicholson

The New Age of Meetings and Events

Onyx CenterSource 20 November 2017
That is changing fast, however. With meeting and events bookings now representing a full third of the hotel market - or about $500 billion a year in business - a number of companies are recognizing the market potential and developing new technological solutions.From platforms that simplify and speed up the planning, booking, tracking and meeting management process to those that closely track payments and provide crucial data to help companies save money and make better-informed decisions, the list of startups is fast-growing.The less-promising news, however, is that recent surveys show meeting planners are still struggling to find effective technologies for their needs.According to one study, almost one of two meeting planners today says that event management technology is a primary pain point. And when it comes to venue selection, the biggest issues are a lack of transparency in pricing and poor responses to digital requests for proposals.Perhaps the biggest challenge, however, studies show, is that meeting planners are still struggling with how to use the new technologies to measure the overall return on investment post-event, and how to analyze and use that data to inform future event programming and design remains a challenge.Here at Onyx CenterSource, we've been studying this market and developing our own solutions to help alleviate pain points throughout the meetings and events lifecycle.To better understand what solutions are out there and where we see the market still lacking, download our latest article, "Meetings and Events: The New Frontier For Hospitality Tech Innovation."
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Onyx CenterSource Appoints Steve Reynolds as CIO

Onyx CenterSource 2 October 2017
DALLAS - Onyx CenterSource, the world's leading provider of hotel commission payment and recovery services, today announced the appointment of Steve Reynolds as chief information officer.CEO Mark Dubrow said the position will be crucial for the company as it continues its global growth and develops new travel technology products."Steve brings over 20 years of senior executive experience as both a chief technology officer and chief information officer and has helped numerous companies build high-performing IT organizations and implement industry-first technology solutions," Dubrow said. "He clearly understands the power of innovation in positioning companies to deliver customer value and capture new operating efficiencies."As CIO, Reynolds will have complete oversight of the company's global technology organization. He also is charged with facilitating strategic business decisions that support the company's growth and provide scalability and agility for it to operate more efficiently and deliver new products.Reynolds previously was president and CTO of BT Advisors, Dallas, which provides business technology leadership expertise and services to companies of all sizes. From 2004 to 2012 he was executive vice president and CIO of Harland Clarke, San Antonio, a company that provides integrated payment, marketing and security solutions to financial services and enterprise clients. He was executive vice president and CIO of Pegasus Solutions Inc., the former parent company of Onyx CenterSource, from 1992 to 2003.Reynolds earned a bachelor of science degree in computer science at Texas A&M University-Commerce, Commerce, Texas, and a master of business administration degree at the Jack Welch Management Institute of Chancellor University, Cleveland.About OnyxCenter Source OnyxCenter Source is the world's leading provider of commission payment processing, and recovery solutions for hotels and travel distributors. The company strives to build long-lasting relationships with its partners and is passionate about providing quality customer service, consultative insight and cost-effective solutions. Founded in 1992, the company facilitates in excess of $1.2 billion in payments annually, partnering with more than 60,000 hotel properties and 200,000 travel booking providers in more than 160 countries. In addition to its headquarters in Dallas, Texas, Onyx CenterSource has regional hubs in Tonsberg, Norway, Seville, Spain, and Manila, Philippines.
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Onyx CenterSource Appoints Global Head of Payments

Onyx CenterSource 1 May 2017
DALLAS -- Onyx CenterSource, the global leader in hotel commission payments and recovery services, today announced the appointment of Mike Carlo as global head of payments.Mike currently serves on the Board of Directors of the Hotel Electronic Distribution Network Association, HEDNA, and chairs the global hospitality payments working group.Carlo, a finance and business development expert with nearly 30 years' experience, most recently served Transpay, a Wall Street fintech company, as global head, travel payments, responsible for managing the business-to-business, cross-border payout division of Transfast Remittance LLC.Previously he was head of travel solutions for WEX Inc. after nearly a decade leading travel industry efforts for GlobalCollect BV, now Ingenico ePayments, and a principal and founder of CleverChef Inc.Early in his career, Carlo worked for PricewaterhouseCoopers in a variety of financial advisory capacities, ending his tenure as innovation and new product leader globally. He began his career with Continental Airlines in as a senior financial analyst."Mike will play a key role in helping us transform Onyx CenterSource from the industry leader in commission payments to the leader in business-to-business payments, create an unparalleled and seamless payment experience, including merchant online travel agency prepayments and direct-booking transactions," said Mark Dubrow, Onyx CenterSource CEO, adding:"He will lead industry-wide efforts that place the traveler at the center of payment choices, from providing cost-effective payment alternatives to virtual credit cards and increasing the number of currencies supported for funding and payments solutions."Carlo earned a bachelor of arts degree in economics and a master of business administration degree with a concentration in finance at Georgetown University in Washington.About Onyx CenterSourceOnyx CenterSource is the world's leading provider of commission payment processing and reconciliation services for hotels and travel distributors. The company strives to build long-lasting relationships with its partners and is passionate about providing quality customer service, consultative insight and cost-effective solutions. With a legacy dating to 1992, the company facilitates in excess of $1.2 billion in payments annually, partnering with more than 60,000 hotel properties and 200,000 travel booking providers in 160 countries. In addition to its headquarters in Dallas, Onyx CenterSource has regional hubs in Seville, Spain; Tonsberg, Norway; and Manila, Philippines.

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