Hospitality Industry Technology Exposition & Conference
April 11–13, 2018
RAI Amsterdam Convention Centre
Hospitality Industry Technology Exposition & Conference
June 26-29, 2018
Hospitality Industry Technology Exposition & Conference
December 5–6, 2018
Beekeeper 15 March 2018
The 2018 TechOvation Award was presented yesterday to Beekeeper by Hospitality Technology Next Generation (HTNG) during the HT-NEXT Award Ceremony in San Diego. The TechOvation Award recognizes companies for innovative products new to the marketplace from 2017 or coming in 2018. Beekeeper earned the coveted award for its workplace app that digitizes hospitality workers who don't sit behind a traditional desk and don't have access to work email. By connecting operational systems and communication channels within one secure, intuitive platform, Beekeeper is helping hoteliers exchange information, share property updates, and communicate best practices within or across departments in 30 languages."The Beekeeper app uses both factors of convenience and mobility that we see rapidly growing in the hospitality industry," said Michael Blake, CEO of HTNG. "We recognize Beekeeper for their innovation and are very happy to announce them as HTNG's 2018 TechOvation Award Winner!"The TechOvation Award Contest began in December with contestants producing creative videos featuring their products. During the first round of the competition, Beekeeper was chosen as a semi-finalist after its video explained how the app connects desk and non-desk employees across locations and departments in real time via mobile or desktop, and how its intelligent dashboard improves internal communications and streamlines business processes. During round two, and after presenting its workplace app solution to a panel of 34 distinguished judges comprised of individuals of HTNG's global leadership councils, Beekeeper was named a Top 3 Finalist. In the final round, it was the audience of more than 600 hospitality technology professionals that ultimately voted Beekeeper as hospitality's most-innovative technology solution for 2018."Because hotel employees do not have traditional desk jobs, and therefore emails are ineffective, many properties rely on bulletin boards for internal communication, and it isn't resonating well with today's employees, especially Millennials," said Corey McCarthy, Beekeeper VP of Global Marketing. "We entered the TechOvation Award Contest because we are successfully accomplishing what no one else can, the ability to reach every single hotel employee via a web platform, mobile app and digital signage. This critical information app is also integrating with other popular applications and seamlessly bringing other tools and information to hotel employees' fingertips, such as scheduling shifts and managing tasks in real time."Hoteliers are unaware that a workplace app of this magnitude exists, and being named the 'most innovative' technology of 2018 signifies that the industry is in dire need of this digital transformation," she said. "Beekeeper is proud to have been among such prestigious companies vying for this top honor. We owe this achievement to our staff and development team who share our vision for success. We would also like to thank HTNG for creating this award program that recognizes technological disruptors and rewards them for their unwavering commitment for enhancing the guest experience."About Hospitality Technology Next Generation (HTNG)The premier technology solutions association in the hospitality industry, HTNG is a self-funded, nonprofit organization with members from hospitality companies, technology vendors to hospitality, consultants, media and academic experts. HTNG's members participate in focused workgroups to bring to market open solution sets addressing specific business problems. HTNG fosters the selection and adoption of existing open standards and also develops new open standards to meet the needs of the global hospitality industry.Currently more than 400 corporate and individual members from across this spectrum, including world leading hospitality companies and technology vendors, are active HTNG participants. HTNG's Board of Governors, consisting of 21 top IT leaders from hospitality companies around the world, itself has technology responsibility for over 2.5 million guest rooms and world-leading venues. HTNG publishes workgroup proceedings, drafts and specifications for all HTNG members as soon as they are created, encouraging rapid and broad adoption. HTNG releases specifications into the public domain as soon as they are ratified by the workgroups. For more information, visit www.htng.org.
Beekeeper 13 March 2018
SAN FRANCISCO, CA -- Beekeeper, a GDPR compliant developer of a digital workplace app, is offering a "31 Point Assessment to Ensure GDPR Compliance" white paper to assist hoteliers in preparing for the European General Data Protection Regulation deadline that goes into effect May 25, 2018. GDPR protects European Union (EU) residents' personally identifiable information against security breaches. Any hotel that does not comply is risking heavy fines."If you operate a hotel in North American, GDPR directly affects your data security standards," said Corey McCarthy, Beekeeper head of global marketing. "Any hotel that provides accommodations to travelers from countries in the EU must comply with GDPR. Beekeeper has already taken the labor-intensive steps needed to become GDPR compliant; we've done the work and believe this document could help any hotel company still building their framework."Our Data Protection Officer, Dr. Amir Ameri, compiled an important list of questions to ask when going through the compliance process," McCarthy said. "The first 10 steps are listed below. To access the full 31 Point Assessment, click here."Beekeeper 31 Point Assessment to Ensure GDPR ComplianceDoes your company process personal data in an EU country or of EU residents? (Personal data is any data that may be used to identify a person, including technical, genetic, cultural, mental, economic, and social information.)Is your company familiar or registered with the EU-US Privacy Shield Framework (https://www.privacyshield.gov/welcome)?Does your company utilize technology to detect and alert a data breach (IDS / HIDS)?Does your Company maintain an inventory of all assets which process (transfer / store) personal data?Are your company's personal data flow channels identified?Is your company technically equipped to search for and permanently remove one individual's personal data?Is the concept of "Privacy by Design" incorporated in your personal data processing products and services?Do you apply a Privacy Impact Assessment in your product or service development lifecycle?Is permanent deletion of personal data according to a standard such as NIST (or other)?Does your company have direct access to all the systems used for their processing of personal data?Disclaimer: These are the questions that Beekeeper has been using internally to assess compliance and, at the request of many colleagues, our CISO has been asked for his recommendations. These are not sanctioned by GDPR. "One of the best ways hoteliers can start their journey to GDPR readiness is by using a secure communications platform that is already compliant," Ameri said. "In April, Beekeeper assembled a team to make sure every box on our 31 Point Assessment got checked. Our task is done. We encourage companies still needing assistance to visit Beekeeper's GDPR Hub and follow our journey to compliance here."Hoteliers with questions about implementing GDPR best practices should visit Beekeeper's GDPR Hub.
Beekeeper 9 March 2018
SAN FRANCISCO, CA -- Eco-chic brand 1 Hotels has been experiencing great success with internal team communication since it launched the digital workforce platform Beekeeper. Today three properties are using this tool as the hub of its internal communications operation, and each is finding new uses for staff engagement. Managers at 1 Hotel Central Park, located at 1414 6th Avenue in midtown Manhattan, say Beekeeper is engaging - and even addicting - noting that staff enthusiasm is skyrocketing."As general manager of 1 Hotel Central Park, I'm big on celebrating successes," said Hans Schaepman. "Transparency in communication is key; making sure that no one is 'left behind,' so to speak. Whenever we have a team member that does something special or is consistent in what they do well, we celebrate it on Beekeeper. Sharing successes isn't always easy when operating a 24/7 business because not everyone has the same shifts. With Beekeeper, everyone receives the same information regardless of when they are working, day or night. Only when there is strong communication will a hotel be able to create exceptional memories for our guests. Beekeeper assures transparency, consistency and the total dissemination of critical staff and guest information."Beekeeper digitizes the non-desk workforce by connecting operational systems and communication channels within one secure, intuitive platform. Beekeeper connects colleagues across locations and departments in real time via mobile or desktop devices, and includes an intelligent analytics dashboard to help companies improve internal communication and streamline business processes. Secure, automated, and relevant information is readily distributed, searchable, and measurable in one central hub for an efficient digitized workflow.Summing Beekeeper Up in One WordWhile some properties rely on Beekeeper for crisis and task communications, 1 Hotel Central Park places a big emphasis on the human resources and team-building aspects of the solution. Several of the management team at 1 Hotel Central Park are describing Beekeeper in just one word.For Director of People Operations Louie Shapiro, Beekeeper is "EASY.""Beekeeper is especially easy for onboarding new employees," he said. "It lets me create a new profile for each staff member, complete with their photo and personal information about their passions and special interests so other team members can quickly get to know them. In a sense, Beekeeper is a personal-broadcasting antenna."Colleen Kerrigan, in Conference Services, calls Beekeeper is "ENGAGING.""Working in a service industry without Beekeeper felt a little bit like being left in the dark," Kerrigan said. "Now that I am with 1 Hotels and have access to Beekeeper, I feel so much more informed and engaged with the company."Beekeeper is 100 percent the most important tool that we have at this hotel to help us operate," she said. "It's absolutely engaging! This tool makes us all feel like we're really a part of one big family - the 1 Hotels family. Beekeeper not only helps 1 Hotels to be a great place to work, but it also enables us to provide a better experience for our guests."Proud Partnership"We are thrilled to be hearing such terrific accolades from our 1 Hotels customers in Manhattan, Brooklyn, and Miami," said Connie Rheams, Beekeeper's global head of hospitality sales. "1 Hotel Central Park is especially happy with Beekeeper. They use it for their 'morning rally' to share pre-shift information, like announcing daily VIP arrivals and reviewing other pertinent information that is needed for the day. They use it to post the Concierge 'Tip of the Day' and share photos and snippets of new happenings in the city or new venues visited. And, they use it to share stories and creative ideas that reinforce the mission-driven ethos of the 1 Hotels brand, celebrating nature, doing good and making sustainable choices. Each new use-case makes Beekeeper that much more valuable to other properties.'We love hearing our customers explain how Beekeeper is changing their workplace experiences and greatly improving guest service," she said.
Beekeeper 20 February 2018
SAN FRANCISCO, CA -- The global hospitality industry is doing a tremendous job of leveraging mobile technology to enhance the guest experience. What isn't being addressed is using the power of mobile to share real-time staff/hotel/brand/management company information with the 1.9 million front- and back-of-house hotel employees who don't sit at a desk or have a company email address. As such, Connie Rheams, named one of the most influential women in hospitality technology by HFTP (Hospitality Financial & Technology Professionals), is undertaking the biggest challenge of her career: serving as the new Vice President, Hospitality, for digital workplace app developer Beekeeper."For the last five years, I've been talking about moving the needle on the customer experience," Rheams said. "Mobile technology is making great strides in ensuring that hoteliers stay connected to guests at every touchpoint along their journeys. At the end of the day, however, it's the employees who make the biggest difference in each guests' stay."What is lacking at most hotels is a mobile tool that gets the right information to the people touching the guest," she said. "It's the missing mobile link and a void in our industry. Sure, bulletin boards and TV monitors in the breakroom are okay, and so are printed memos hand-delivered by department heads, but it's not an ideal or effective way to communicate with employees who are working different shifts and who speak different languages."Workplace communications is an area that we can make the biggest strides for improving the guest experience, but it is also critical in creating strong employee engagement, reducing turnover and enabling a hotel company to become an employer of choice," Rheams added. "There are also integration benefits with existing operational systems. Hotels are using Beekeeper to merge payroll, scheduling, file sharing, task management, and other systems into the centralized Beekeeper hub. By linking non-desk workers with a hotel's operational systems, it creates a sense of belonging and trust, it increases engagement and loyalty, and it ultimately translates into better individual and team performances. I believe Beekeeper is the next frontier for hospitality. For me personally, it's a challenge of a lifetime that I eagerly accept. I look forward to promoting the benefits of connecting the employee to the company and its culture."Prior to joining Beekeeper, Rheams served as senior vice president and general manager of Indra North America, an SAP co-innovation partner for hospitality. She also held senior leadership roles at Pegasus Solutions, Sabre and American Airlines. Rheams holds a Master's in Business Administration from Southern Methodist University.The Buzz on BeekeeperBeekeeper is designed to help non-desk employees and geographically distributed workforces feel as if they were sitting right next to each other and to keep everyone in the company aligned. Companies with non-desk employees have a hard time keeping them in the loop with the rest of the organization. Beekeeper bridges this gap by connecting operational systems and communication channels within one secure platform that is accessible by mobile and desktop devices."Beekeeper is a rapidly growing technology; it's driving new mobile adoption trends and radically changing the way companies are connecting the world's two billion non-desk workers," said Cristian Grossman, Beekeeper CEO. "Hospitality is one of the industries where Beekeeper is building significant traction, and we're investing heavily to grow our business in this market. When we began looking for someone to spearhead our global hospitality growth, one name kept surfacing: Connie Rheams. Not only does she have 20-plus years of travel industry experience, including airlines, hotels, travel agencies and online booking platforms, but she truly understands the complete customer journey."Connie brings a true passion for driving innovation through technology, and she has an impeccable reputation for consistently looking for new opportunities to help hotel companies empower their organizations and deliver personalized end-customer experiences," Grossman said. "She's been exposed to the full technology eco-system in the hotel industry, and she understands how an application like Beekeeper can affect all the business processes across an enterprise. Connie has a successful track record of leading global expansion efforts, and we are eager to see the growth opportunities she will bring. We welcome her aboard."Rheams said she is equally as eager to lead Beekeepers customer expansion globally."I'm super excited, not just to join this amazing company, but to be representing a solution that brings a simple way right now to solve problems," Rheams said. "Beekeeper can be bought and turned on in about 30 days. If your hotel, brand or management company is ready to digitize its non-desk workforce, our team is eager to talk to you. This is really exciting."
Beekeeper 1 February 2018
In just a few months, the European General Data Protection Regulation (GDPR) will require every hotel in the world to have guidelines in place that protect European Union (EU) residents' personally identifiable information against security breaches. Any hotel that does not comply after May 25, 2018, is risking heavy fines. Beekeeper, developer of a digital workplace app where operational systems and communication channels live within one secure and intuitive platform, announces that it is already GDPR compliant and its communication platform will protect company data."Our customers' right to privacy and ensuring that their personal data is secure, is Beekeeper's top priority," said Corey McCarthy, Beekeeper head of global marketing. "In April, we appointed Dr. Amir Ameri to the new position of Data Protection Officer, and he assembled a team to make sure every box got checked. A full year before deadline, we began assessing the impact of GDPR on Beekeeper. Today, we are proud to say that we are fully compliant. This was a labor-intensive undertaking, but our scramble is over. Companies still needing assistance can visit Beekeeper's GDPR Hub and follow our journey to compliance here."What Hoteliers Need to KnowHere are nine important facts that hoteliers need to know about GDPR:The GDPR is applicable to all hotels processing EU citizen's personal data, regardless of where it is located.Fines up to 20 million euros or 4% of annual global turnover (whichever is greater) may be levied in case of repeat and non-compliance to the regulation.EU citizens will have a right to approach the data protection authority of their choice when stating their complaint.Personal Data is defined with a wider scope, including social, mental, genetic, cultural, and economic data.The Right to be Forgotten will have an impact on hotel processes dealing with data collection, such as the purpose for obtaining the data. It will require advanced tools in dealing with search requirements.Privacy Impact Assessments will become mandatory and influence use of Privacy by Design principles to enhance both commercial and in-house developed tools, processes, and products dealing with Personal Data.Concept of Consent is reworked and made more stringent in its utilization.The Data Protection Officer (appointed internally or externally) becomes a mandatory role for any hotel or hotel company, or fines up to 10 million euros or 2% of global turnover may be levied.Incident Management and Notification for a data breach is standardized by the GDPR. A maximum of 72 hours is permissible before reporting becomes obligatory.Voice of Reason"GDPR is a far-reaching regulation and it has no limits to protecting personal data," Ameri said. "As a SaaS offering and recognized data processor, Beekeeper spent the last nine months implementing technical and organizational measures to ensure that our products and services will reduce risk for hoteliers significantly in the digital workplace."Ameri is an accomplished professional with more than 20 years of technical and leadership experience in operational risk management. He specializes in cybersecurity, data protection, and privacy fields in Swiss and international financial and banking sectors. After completing his Ph.D. dissertation in developing a framework for managing technology risks, Ameri completed his Master of Law to better position his understanding of the interaction between technology and legal and regulatory requirements."With the GDPR deadline on the horizon, hoteliers face a sprint of thorough internal evaluations to revamp policies around the collection, storage, or usage of EU resident personal data," Ameri said. "The financial implications of breaching GDPR are astronomical. We recommend mapping all data assets and appointing dedicated Data Protection personnel on a full-time or contract basis to properly oversee the adoption of high-caliber data protection processes and technologies."One of the best ways hoteliers can start their journey to GDPR readiness is by using a secure communications platform that is already compliant. Hoteliers with questions about implementing GDPR best practices should visit Beekeeper's GDPR Hub.
Beekeeper 9 January 2018
SAN FRANCISCO, CA -- When the eco-chic 1 Hotels brand launched in 2015, it not only set a new standard for sustainability in design, but it significantly raised the bar in how management reaches and celebrates their entire staff. With the digital workforce platform Beekeeper at the hub of its internal communications operation, 1 Hotels is reaching every single employee with relevant messaging, engaging them and connecting them with one another. 1 Hotel Brooklyn Bridge in Brooklyn Heights, located directly on Brooklyn Bridge Park overlooking the East River, is the most recent property to go live with "the hive.""Whether you're 18 or 85, it doesn't matter; people love to share," said Jason Brown, Director of People Operations for 1 Hotel Brooklyn Bridge. "We believe that sharing starts at the top. If the General Manager is passionate about communicating with his or her team, and the department heads are of the same mind-set, then Beekeeper is the platform to use. We encourage our team members to use their cell phones for positive work-related communication, although not in front of guests or in guest areas. They use this tool to share their successes, and we use it to reward and recognize their efforts. It's a celebration of life. In a word, Beekeeper is contagious."Beekeeper digitizes the non-desk workforce by connecting operational systems and communication channels within one secure, intuitive platform. Beekeeper connects colleagues across locations and departments in real time via mobile or desktop devices, and includes an intelligent analytics dashboard to help companies improve internal communication and streamline business processes. Secure, automated, and relevant information is readily distributed, searchable, and measurable in one central hub for an efficient digitized workflow.1 Hotel Brooklyn Bridge uses its custom mobile Beekeeper app to communicate daily arrivals, events, and other important information in real time to improve operations. The team also uses the app for onboarding, scheduling, task management, employee surveys, and crisis communications to ensure the entire organization is aligned.To Bee or Not to Bee?Here's how managers and staff at 1 Hotel Brooklyn Bridge say they are using Beekeeper:"I can't image not having Beekeeper," said General Manager Cornelia Samara. "I use it from the moment I wake up to see what's happening throughout the day at my hotel and to read what's happening in the company. Beekeeper really helps me stay connected."The survey feature is very helpful," she said. "If we have an activity or hold a meeting, we can go back and ask the team whether they enjoyed it, if they found the information helpful, or should we could do something differently? When opening the hotel, we used the survey to help in naming our employee dining room. We narrowed the name down to five selections, posted the options on Beekeeper, and put it out for a vote."Brown said most of the workforce at 1 Hotel Brooklyn Bridge doesn't have access to traditional forms of communication like email and text messaging, so instead, Beekeeper is used to instantly connect everyone. He said with Beekeeper, everybody has a voice, and everyone can participate. Beekeeper has shaped the brand's culture given everyone an identity."We've used Beekeeper for crisis communication," Brown said. "The team at 1 Hotel South Beach was impacted by Hurricane Irma recently. Beekeeper was used to communicate with team members while the property was closed. We used it to check on our staff and communicate with them about returning to work. We also use Beekeeper to onboard new team members and engage with them even before they start on their first day. New team members are introduced to the team via Beekeeper, and they can quickly get acquainted with co-workers."My favorite feature of Beekeeper is its accessibility across a variety of different devices," he added. "It can be accessed on a tablet, a smartphone, or a computer. We even have a communication monitor in our employee dining room where we can display feeds for team members to look at to see what's going on while they're having their break. Everyone can access it, and everybody can participate. Employee engagement is truly enhanced. I think turnover would be much higher if it weren't for Beekeeper."Ruggero Massetti, Director of Rooms, said at the beginning he was skeptical of Beekeeper, assuming it was another social media app that would distract his team members. As time progressed, however, he said he found Beekeeper to be an important operations tool."Beekeeper keeps all team members aligned and unified," Massetti said. "It helps us share all the information that is necessary for the hotel and for staff to do their jobs."Mark Hall, an engineer at the property, said: "We constantly have projects going on throughout the hotel, and we use Beekeeper to keep our employees updated about the status of those projects."Buzzing with Pride"1 Hotels is widely becoming known for its eco-conscious design, sustainable architecture, cause-oriented partnerships, and unrivaled service," said Corey McCarthy, Beekeeper head of global marketing. "Soon, we believe this brand will also gain acclaim for being one of the best hotels to work for, thanks in part to Beekeeper. Yes, our mobile app is ideal for enterprise communications . . . but it does so much more. Beekeeper enables employees' personalities to come alive. It gives them a sense of pride in their jobs, a voice among the organization, and a sense of belonging to an extended family."We are honored that 1 Hotels opened its doors with Beekeeper in Miami, Manhattan, and Brooklyn, and we look forward to growing right alongside them as they plan openings in 2018 in West Hollywood and Sanya, China, and in 2019 in Silicon Valley and Cabo San Lucas, Mexico."
Beekeeper 31 October 2017
To meet the increasing demand for connecting non-desk hotel employees with corporate offices and each other, Beekeeper has established a Hospitality Division. Andrada Paraschiv has been selected to lead the group as Head of Hospitality. The former AccorHotels and FRHI Hotels & Resorts executive will use her internal communications expertise to ensure that the Beekeeper platform has the optimal feature set to serve and benefit the hospitality industry.Beekeeper digitizes the non-desk workforce by connecting operational systems and communication channels within one secure, intuitive platform. Beekeeper connects colleagues across locations and departments in real time via mobile or desktop devices, and includes an intelligent analytics dashboard to help companies improve internal communication and streamline business processes. Secure, automated, and relevant information is readily distributed, searchable, and measurable in one central hub for an efficient digitized workflow."It's difficult to find an individual who can work in the technology world and the hotel operations world with equal ease," said Christian Grossman, Beekeeper CEO. "Andrada's workplace communications experience at AccorHotels and FRHI will go a long way in spearheading our new Hospitality Division. In this role, she will be working with Beekeeper's internal teams to ensure that we have a product that is highly tailored and valuable for this industry, and that we offer great support to our customers to make the Beekeeper implementation in their company a success. We are thrilled to welcome her to the hive."Beekeeper AdvocateParaschiv became familiar with Beekeeper when deploying the solution at FRHI in 2013. As the company was transitioning and bringing Fairmont, Raffles and Swissotel under the FRHI umbrella, she said Beekeeper was extremely helpful in connecting the company's 45,000 employees globally and making them all feel part of one family. The platform enabled FRHI to win two international awards: The Internal Communication Award at the Employee Engagement Awards & Conference in NY (June 2015) and the Ragan's Employee Engagement Award (March 2016)."I'm a huge advocate of Beekeeper," Paraschiv said. "Not only is Beekeeper the No. 1 employee communications platform in the hospitality industry, used by clients in 137 countries, but it is critical in lowering turnover and making sure that employees deliver a great experience for the guests. Hotel employees do not have traditional desk jobs, so emails are quite ineffective and bulletin boards are still the way to go for internal communication at the property level. This does not resonate well with employees, especially Millennials. Beekeeper is successfully providing a tool to reach every single employee, via a web platform, mobile app and digital signage. Better yet, it's now integrating with other popular applications and seamlessly bringing other tools and information to the employees' fingertips, such as scheduling shifts and managing tasks in real time."Deciding to move to Beekeeper was easy," she said. "I knew the team and I believed in the product. Plus, working with a young technology company in the San Francisco technology hub is a unique entrepreneurial experience; it's fast-paced and has its own opportunities and challenges. As Head of Hospitality, I will continue working in an industry I love with people I enjoy, and I can share this effective tool with other hotel companies who may be struggling to communicate with non-desk workers."Impressive, Relevant BackgroundAt AccorHotels, Paraschiv served as executive director, luxury internal communications and engagement. She was responsible for strategy and implementation of internal communication for FRHI colleagues before and after the acquisition to drive change and employee engagement. She was also charged with establishing the engagement strategy for the brand's newly created Luxury Division (includes 500 hotels globally under Raffles, Fairmont, Sofitel, Pullman and Swissotel flags), and focused on educating and connecting colleagues on both FRHI and AccorHotels sides following acquisition. Prior to the acquisition, Paraschiv worked as executive director, communications & strategy at FRHI. As part of the company's human resources leadership team, she set-up internal communications to support the ONE FRHI vision. Paraschiv also served as FRHI director, business strategy, working closely with C-suite executives to write annual enterprise strategic and operating plans and more.Paraschiv also served as a consultant with McKinsey & Co. She holds an MBA from the Wharton School and an MA in International Studies from the Lauder Institute at University of Pennsylvania.
Beekeeper 12 October 2017
SAN FRANCISCO, CA -- Beekeeper, a workplace communication company focused on connecting non-desk workers and their employers, is announcing internal promotions and adding new talent to further support it swift growth and corporate directional changes. Cristian Grossmann, CEO, has appointed Corey McCarthy, former VP of Marketing North America, to VP of Global Marketing, and Andreas Slotosch, former Vice President of Global Marketing, to Vice President of Growth. In addition, Bobbi Frioli has joined Beekeeper as Vice President of Sales.Beekeeper is the developer of an award-winning digital workplace platform that digitizes the non-desk workforce by connecting operational systems and communication channels within one secure, intuitive platform. Beekeeper connects colleagues across locations and departments in real time via mobile or desktop devices, and includes an intelligent analytics dashboard to help companies improve internal communication and streamline business processes. Secure, automated, and relevant information is readily distributed, searchable, and measurable in one central hub for an efficient digitized workflow."Due to the increasing demand to connect geographically-distributed workforces and non-desk employees with corporate offices and each other, Beekeeper is growing at a rapid rate," Grossman said. "Companies are turning to us to bridge the communications gap by implementing one powerful platform that connects their operational systems with the communication channels their employees are using and accessing most -- namely mobile and desktop devices. Our platform is designed for employees who work shifts, don't sit at desks, and do not have corporate email addresses. With Beekeeper, companies can easily reach, connect and engage these employees to create innovative ways of working."Andreas and Corey have done a tremendous job in positioning Beekeeper for success, and adding Bobbi to the team will further support our sales efforts," he said. "Each are passionate about connecting people through technology, and together they will continue helping companies increase productivity through improved digital communication and employee engagement."Hospitality ConnectionMcCarthy is an entrepreneur, marketer, and speaker. As Beekeeper's head of global marketing, she dances on the fine line between art and science to share Beekeeper's mission to connect the world's two billion non-desk workers, generating leads that will ultimately lead to meeting the company's growth goal. Previously, McCarthy ran the media assets for Lodging Hospitality, part of a $1.56B publishing company."Beekeeper has tremendous potential for making fundamental shifts in the way hospitality teams and other industries rely on and communicate with non-desk workers," McCarthy said. "The impact that our company has on the lives of front-line workers is not to be underestimated. Beekeeper is changing people's lives for the better, and that inspires me to work hard each day and bring the same opportunities to others."Digitizing this workforce niche is happening quickly, and it's a movement that McCarthy said she is excited to champion. Reaching this massive population will take scale, and that effort is shaping the new direction of Beekeeper."Short term, we are focusing on the hospitality industry to create the best mix of features and operational integrations to optimize the employee experience at the hotel property and up the chain to senior management," she said. "Long-term, we are looking to keep our product ahead of the curve when it comes to trends to and optimize for Artificial Intelligence and other emerging technology we see coming on the horizon."Start-Up SavvyBeekeeper tapped Slotosch four years ago for his start-up expertise; he co-founded numerous web startups and led business development for several international companies, including Oracle. He holds a Master's degree in Business & Economics from the University of St. Gallen, Switzerland."At Beekeeper, we care about every single employee - not just within our organization, but those working at businesses around the world," Slotosch said. "By connecting the disconnected within companies, we are having a real impact on the lives of millions of people, making their daily work a lot easier. It gives me and my team members a profound sense of accomplishment, and it's probably the No. 1 reason I love being part of this hive."Slotosch said this new role will give him the opportunity to combine his technical background with his proven marketing skills. Ultimately, he hopes his skillset will have a strong and continued impact on the future of Beekeeper."Not only will I focus on increasing awareness of Beekeeper in a global market, but as VP of Growth, I will spearhead initiatives that bring us closer to the goal of connecting non-connected workers," he said.High-performing Sales LeaderFrioli is a proven leader in worldwide sales and channel development. She has extensive experience managing global sales teams and has worked for enterprise, security and mobile software companies. Her stellar track record of increasing sales revenue and developing strong sales teams makes her a perfect fit for Beekeeper."Beekeeper not only has an impressive founding team, but I was 'wowed' by the caliber of people they hired to form this organization," Frioli said. "As Corey and Andreas focus on global marketing and international growth, I am thrilled to be taking the Beekeeper message to my sales channels in the Americas. Joining an organization with such a cohesive team and message is rewarding, and I am proud to get the buzz started about the need for this exceptional workforce communications tool."Frioli said that although awareness is growing in select markets for technology that targets non-desk workers, she plans to make some noise and drive awareness in the hospitality and manufacturing industries. Her goal is to direct attention to Beekeeper's value and the operational benefits this single-channel platform brings in communicating with all employees . . . no matter where they may be."I'm excited to be at the forefront of a movement to ensure people are heard and engaged within their organizations" she said. "I'm even more happy to join the Beekeeper team."Join the BuzzFortune 500 companies across the globe have adopted Beekeeper to empower employees regardless of role and location. New clients include hospitality giant Mandarin Oriental, retailer Dollar General, and food manufacturer Seaboard Foods, as well as Heathrow Airport, Gate Group and Dnata in the transportation sector.Beekeeper has also increased its user base by more than 500% and currently serves hourly workers in more than 137 countries."There are endless opportunities for making operations more simple and efficient, all while keeping your teams more engaged and happy to come to work," Grossman said. "Our global team is intact and ready, willing and able to bring your company into the hive and communicating effectively with all employees."
Beekeeper Introduces Custom Integrations, Bringing Chat and Operations Under One Hub for 2 Billion Non-Desk Workers
Beekeeper 12 October 2017
"The ability to integrate our HRIS with Beekeeper has been instrumental in automating administrative processes that were time-sensitive." Claudia Scherrer Domingos, Head of HR, Domino's PizzaSAN FRANCISCO, CA -- While many workplace tools specialize in peer-to-peer, top-down, or bottom-up communication, it is rare to encounter a workplace app that tackles all three. Running on the belief that an intuitive user interface (UI) and open communication builds cross-organizational trust, Beekeeper's award-winning digital workplace application has been connecting dispersed non-desk teams across a variety of industries since 2012.Today, the company announced its latest platform expansion, adding the capability for information technology teams to integrate open application program interface (API) operations tools directly into its Beekeeper communications hub. Keeping employees connected to the organization at large, as well as to each other, Beekeeper aims to digitize the 83% of employees worldwide who do not sit behind a desk.Beekeeper's integrations enable companies to design and implement highly customized digital workplace platforms for their non-desk employees. Organizations can use Beekeeper APIs to merge their existing operational systems like payroll, scheduling, file sharing, task management, and beyond, into the centralized Beekeeper hub that their employees use to communicate throughout the work day. This creates a simplified, secure, and easy-to-use tool where anything a particular worker needs to excel in their daily routine is stored in one convenient location."When we talk about how artificial intelligence will impact the future of work, we often think in terms of automation swapping out humans for algorithms," said Flavio Pfaffhauser, Co-Founder and CTO at Beekeeper. "But for industries such as hospitality, construction, and restaurant services, successful workforce digitization means breaking down the friction and barriers between people and operations, allowing transparency and clear communication to build strong workplace culture."Beekeeper's off-the-shelf integrations are completely user-ready from the get-go, easily accessible within the Beekeeper Marketplace. For organizations with deeper technological resources, the Beekeeper Developer Portal is a gateway to even deeper channels of customization. Expanded APIs and resources available on the Beekeeper Developer Portal open up endless possibilities for IT teams to streamline operations for good."The ability to integrate our HRIS [Human Resources Information System] with Beekeeper has been instrumental in automating administrative processes that were time-sensitive," said Claudia Scherrer Domingos, Head of Human Resources for Domino's Pizza. "Now we can directly associate the employee data with the pre-defined groups. This enables us to effectively target all groups, making communication more relevant to the reader. We also don't have to worry about updating employee information in multiple places and additionally can target our internal communications."With Beekeeper's new custom integrations suite, non-desk workers become instantly linked with the operational tools and people they need to thrive. In creating a sense of belonging and trust, increased engagement and loyalty leads to higher organizational commitment, ultimately translating into high individual and team performance.
The EU's New Personal Data Regulation Could Put Your Hotel at Risk - Quickly Assess Your GDPR Liability With These 31 Questions.
Beekeeper 25 September 2017
Because of the EU-U.S. Privacy Shield approved by the EU Commission and U.S. Department of Commerce in 2016, U.S. companies will be held accountable to GDPR compliance standards and can be prosecuted in European courts, leaving U.S. companies exposed. Despite GDPR's quickly approaching enforcement date, it is reported that a surprisingly large portion of executive officers in the U.S. remain in the dark about the level of exposure and dire fiscal impact GDPR could have on their businesses.Amir Ameri, VP of Global Risk & Compliance at digital workplace technology company, Beekeeper, has compiled a list of 31 essential questions every global business leader must ask themselves to assess their company's readiness to meet GPDR compliance before May 2018.https://beekeeper.io/gdpr-compliance"Executives now face a sprint of thorough internal evaluations to revamp policies around the collection, storage, or usage of EU resident personal data. The financial implications of breaching GDPR are astronomical," says Ameri. "We recommend mapping all data assets and appointing dedicated Data Protection personnel on a full-time or contract basis to properly oversee the adoption of high-caliber data protection processes and technologies."On the heels of the EU-U.S. Privacy Shield designed to protect the transfer of personal data from Europe to the U.S., GDPR will have serious impacts that will cause a ripple effect worldwide - especially the travel and tourism industry. Hospitality companies not only need to be aware but also take the proper steps to meet GDPR compliance standards. Gabrielle Griffith, Director at compliance consultancy BPE Global, stresses the importance of internal due diligence across your organization ahead of GDPR's enactment."Any company doing business with EU entities is affected," Griffith states. "For example, global companies that maintain a website to solicit sales from potential EU customers will be subject to GDPR requirements."Furthermore, Griffith urges global organizations to see these regulations as an opportunity to elevate and align Corporate Compliance."We challenge global companies to look at the new GDPR regulations as an opportunity to align Corporate Compliance at a high level. There are several sectors of international compliance for global companies: trade, antitrust, anti-corruption...GDPR compliance is the newest learning curve," Griffith says. "Global companies need to scale and train immediately to ensure seamless GDPR compliance come May 2018. Companies must develop an offensive strategy that streamlines all areas of your company's compliance."With GDPR's compliance deadline just around the corner, it is crucial that all global companies demonstrate rigorous investment in the personnel and policy changes required to securely store and manage personal data. A cross-organizational security assessment will not only keep your business GDPR compliant, but also work to reduce the risk of a future breach.
Beekeeper 18 September 2017
Hospitality, manufacturing, and agriculture industries are especially diverse workplaces that often include 25 or more different languages and dialects. Beekeeper built inline translation into the platform to increase universal comprehension of internal messaging, as well as optimize overall translation costs. The highly anticipated feature will help teams elevate diversity standards, run their businesses with greater agility, and better manage globally dispersed hospitality workforces. Beekeeper CTO Flavio Pfaffhauser stresses that in addition to developing a more inclusive, connected culture, inline translation will yield immense company growth."Our clients have noticed a significant improvement in daily operations and employee engagement by connecting non-desk workers to the entire organization through our communication platform. Inline translation is the next evolution of the application. It is an imperative tool for building an inclusive workplace, granting the essential internal visibility employees need to thrive, grow, and culturally integrate." Pfaffhauser says, "This feature seamlessly integrates within Beekeeper, designed to minimize the employee learning curve and reduce admin overhead."When multiple languages are spoken in the workplace, text translation may be the most reliable form of communication. As a tool specifically designed to thrive in dispersed, fast-paced non-desk work environments, Beekeeper translation is primed to support a complex mosaic of language and culture. To learn more about the feature functions and benefits of inline translation, visit http://www.beekeeper.io.
Beekeeper 7 July 2017
The Supreme Court has allowed parts of the Trump administration's travel ban to go into effect for foreign nationals who lack any "bona fide relationship with any person or entity in the United States." Relationships between U.S. universities and employees who have accepted jobs in the U.S. are considered formal relationships in the court's ruling. Although employees and students are allowed, the court, in an unsigned option, left the travel ban against citizens of six mostly Muslim countries on hold.When the travel ban was announced earlier this year, it stirred emotions and created a worldwide uncertainty that was palatable. Interestingly, employee communications and engagement was the source of much of the media surrounding the topic. Taking center stage, senior executives from Ford, Google, Goldman Sachs, Salesforce, Apple, JP Morgan, Facebook, Nike, Coca-Cola, Morgan Stanley, and others have made public statements to their employees.Even though employees are not individually impacted by this iteration of the travel ban, many of their family members will be. Uncertainty brought into the workplace threatens to ruin the best corporate cultures and workplace diversity. Given the level of recent political and social uncertainty, we commend leaders that choose to proactively address employee concerns and reaffirm their corporate values.Apple CEO, Tim Cook, led the charge when the travel ban was first released. The outspoken leader published a public letter to employees letting the world know that each of the potentially impacted employees would receive assistance from Apple's HR, legal, and security teams. Cook also reached out to the White House in defense of his team, but what stands out is that he also took the opportunity to reinforce his corporate culture.Cook sent an email to all Apple employees worldwide, part of which stated: "...And if there's one thing I know about the people at Apple, it's the depth of our empathy and support for one another. It's as important now as it's ever been, and it will not weaken one bit. I know I can count on all of you to make sure everyone at Apple feels welcome, respected and valued."Cook is right--corporate culture is more important now than ever. Gallup polls show that a mere 32% of employees are engaged within their organizations. This leaves most of the workforce uninformed and uncertain. If you haven't taken the opportunity to address your employees concerns, now is the time.Starbucks also joined the ever-growing ranks of corporations acting to protect their workers. They launched an Immigration Advisor Program in partnership with Ernst & Young for immigration advice. Their message of leading with humanity is on point, but is it being seen by the people who matter most?In the case of each of the mega-organizations listed above, their statements of solidarity are making headline news. Their messages were disseminated to the masses and employees with email addresses, but what about non-desk workers without corporate email addresses?80% of the global workforce isn't sitting at a desk or given computers when they're onboarded. Hospitality, retail, manufacturing, and other industries have distributed workforces in many locations, and most employees don't have email addresses. This makes sending company-wide messages especially difficult. And unfortunately, it is this worker segment that is potentially the most impacted and needs to hear messages of solidarity from corporate leaders. Ford has always been a leader in employee engagement. When Mark Fields took over as CEO, their internal communications team understood the importance of maintaining engagement during times of significant change and helped facilitate a seamless transition. The past few months have been no different.Times like these are always a good reminder to address any gaps in communication your organization might have - before the next crisis or critical event hits.At Beekeeper, we have employees from 27 different countries working within our company. We believe that we truly work better together - as a company and as a community. We are fortunate to have immediate access to information and maintain a culture of transparency and connectedness. We hope times like these serve as a reminder to all employers the importance of nurturing and defending corporate culture.
Beekeeper 22 June 2017
One of the widely known hospitality industry mottos is "heads in beds," and another should be "invest in people and they'll invest in you." A positive guest experience in hospitality is won or lost based on your staff's attitude and aptitude. From check-in to check-out, guests evaluate their experience based on how they are treated, so it's important to lead by example. We've outlined how investing in your hospitality employees can boost your bottom line.Elite Training Creates Memorable Guest ServiceThe importance of properly trained hospitality staff has never been more important. With so many competitive options, guests can pick and choose where they want to spend their money. Those decisions are increasingly based on past experiences - both their own and those they have read about online.Two of the best ways to ensure a guest has a top-notch experience is to A) resolve their issues quickly and skillfully and B) exceed their expectations. Whether it's an unsatisfactory meal or lost luggage, going above and beyond to correct the issue will impress your guests and encourage them to return.Invest in proper training and set processes for all your workers to follow in any given situation when addressing guests' concerns. This creates operational efficiencies, enhances the customer experience, and establishes your internal company culture.Happy Employees Improve Company PerformanceYour team is arguably your company's most valuable asset; it only makes sense to keep your staff as content as possible. Bob Kelleher, the President and Founder of The Employee Engagement Group, believes that your staff - not your guests - should be your top priority. Additionally, hotel staff is in high demand so doing everything possible to reduce turnover is crucial. Companies should focus on keeping employees happy and engaged. But how do they do that?Kelleher suggests that successful engagement includes a learning culture, transparent and frequent communication, the pursuit of higher performance, and alignment with company and individual goals. These are all areas you should consider investing into boost staff members' satisfaction levels. Happy employees are more productive, tend to better take care of customers, and more likely to become quality brand ambassadors. All of these translate to an increased bottom line.Elite Training + A Happy Team = Improved Bottom LineIt's evident that employees are an integral part of elevating your company's performance. Colleagues who believe their employer is invested in their success are more likely to give their best at work. That means a great ROI in your people, which is music to a CFO's ears.
Beekeeper 22 June 2017
Inline translation technology opens the door to a new level of connectedness with your entire staff, making our world smaller (in a good way). Language has always been the toughest barrier in globalization, but we've made great strides in breaking it down with tools like Google Translate, Facebook's own translation system, and countless others that can be tailored to fit specific needs.Hiring translators and individually translating every important piece of information isn't sustainable--it's far too costly and time-consuming. That's why businesses have turned to AI (machine learning) to do the hard work for them and create an environment that's more open and connected.Here are four ways your business will benefit from adopting inline translation technology:1. An inclusive workforceThe global workforce is a beautiful blend of different ethnicities, cultures, and languages. Everyone should feel comfortable at work, and sometimes that means putting in a little extra effort to be more inclusive.Workplace diversity is something to be celebrated and contributes to global expansion efforts by making non-English speaking customers feel at ease. If your staff speaks a multitude of languages, you'll have more avenues in which to communicate with customers from all over the world. And if you employ inline translation technology, you can communicate directly with your staff.Additionally, your staff will feel a bigger sense of belonging with the ability to make friendships within the workplace through peer-to-peer communication that was previously hampered by the language barriers within workgroups and departments.2. Improved safetyWorkplace safety depends on everyone speaking the same language, figuratively speaking. The entire company must be on the same page and management should do everything it can to ensure nothing gets lost in translation when distributing critical information both internally and externally.Some miscommunication risks may be minor (like misunderstanding a cleaning schedule), but many risks are much more serious--even fatal. The Society for Human Resource Management (SHRM) reported that language barriers contribute to 25% of all workplace injuries and loss of life, according to estimates from the Occupational Safety and Health Administration. Problems arise when workers are not able to communicate hazardous working conditions or cannot fully understand safety protocol.3. Faster and comprehensive information sharingSpeaking different languages at work is a global challenge for corporate communications. For example, 21% of U.S. residents speak a language other than English at home, and more than 25 million U.S. residents report they either don't speak English very well, or don't speak it at all. And these are just U.S. numbers--the gap between everyone speaking the same language is even larger globally.Employees should be able to read as much content in their preferred language as possible for maximum comprehension. With an effective inline translation system in place, you give everyone the ability to be a part of the dialogue, without the back-end hassle.4. Room for expansionTargeting your business to fit an international market opens the door to limitless opportunities. But to be successful, management must be able to communicate business goals with the entire team. Poor communication and language barriers cost companies tons of money each year. And 64% of senior executives polled said poor communication skills have negatively affected their plans to expand internationally. By utilizing an inline translation technology, everyone could communicate efficiently and with understanding, allowing globalization to occur faster.
Beekeeper 9 May 2017
It's not enough to just be great at what you do anymore--you need to stay ahead of trends and find ways to innovate before guests realize what the future could look like. Be the one to show and excite them first. We've outlined a few ways to ensure your hospitality company is proactive and stays ahead of the curve.Embrace InnovationTed Teng, President and CEO of Leading Hotels of the World, kicked off the conference by explaining how the hotel industry is still traditional and why leaders need to strive for innovation. According to Teng, guest satisfaction scores are around 85%, which is commendable, but there is so much to be learned from that dissatisfied 15%. Dissatisfaction breeds innovation. Therefore, the hotels that stand out are the ones that inspire an innovative culture.A prime example of a company that thinks outside the box is Marriott International, which became the world's largest hotel chain after acquiring Starwood Hotels last year. Marriott has an "innovation lab" at its headquarters that constantly manufactures new ideas, some of which are being tested at two Starwood brand hotels.Several of their exciting design features are based on implementing communal rooms. These will be in the center of four guest rooms where those residents can share a kitchen, dining room, and lounge area. "We took a look at why people travel and what people need. Our lobbies have become more communal and social hubs, but we saw a need for something in between," reasoned Toni Stoeckl, VP of Lifestyle Brands at Marriott International.Make Technology Your FriendHR thought leader and analyst, Jason Averbook, addressed how technology has the power to take companies to the next level. HR and IT departments regularly get stuck when adopting new technologies because people don't normally like change or have trouble adapting to new systems. Averbook reminded the audience that we are all "technologists" and use a variety of digital tools every day and these systems aren't as convoluted as we may think.To prove his point, Averbook asked the audience to use a chatbot in real-time to input their email addresses instead of trying to track them down before the conference. In response, the chatbot sent his presentation to every participant. People often assume technologies make processes more complicated when, in fact, they can be substantial time-savers, especially with tools like automation.Personalize Employee CommunicationDuring a panel discussion, Robert Mellwig, Senior VP, HR at Two Roads Hospitality, highlighted the significance of personalizing employee communication. The staff is the backbone of any hotel and needs to constantly be informed. By leveraging HR technology platforms that allow easy integration with other programs, push content out to employees in small chunks, and reinforce brand identity, employees can get timely and on-brand updates.Much of what was said at this year's HR in Hospitality conference pointed to the fact that you can't ignore internal communications anymore. Today's guests expect to communicate anywhere, anytime with ease--and your employees expect the same. Hotels that have implemented internal communication platforms where team members not only receive information faster, but also stay connected to every employee, have seen their teams fulfill requests quicker and anticipate problems before they happen.What are you doing to encourage digital communication within your workplace? How have you seen employee and guest experiences transform?