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The State of Voice for 2019 | By Angie Hospitality

Angie Hospitality 4 February 2019
Did you know that voice technology has been adopted faster than nearly any other technology in history? Over the last year, we've seen a tremendous increase in voice technology adoption in the home: 53% of U.S. Adults actively use a voice assistant each month, 57.8 million adults use smart speakers, and the number of households with smart speakers in the U.S. has increased 78% in the last year.4It's no surprise that the most rapidly growing digital communication method is also the oldest. Voice is shaking up industries from retail to healthcare, and hospitality is no different.Hospitality Voice TechnologyGuests enjoy their hotel experience best when it is as comfortable as home with service that is even better. With the broad adoption of voice in the consumer market, providing these services during a hotel stay is becoming an expectation. Guests have smart homes, so hotels need to be smart too, and that means they need a voice-specifically one that allows guests to communicate using natural, normal speech, with no need to learn pre-set commands.Believe us, we're not the only ones saying that voice is here to stay. We've rounded up the hospitality industry's latest news and statistics about voice technology to showcase the state of voice for 2019.2019 Tech TrendsCountless sources cite artificial intelligence and voice technology as hospitality trends to watch in 2019. Hotel News Resource calls for seamless technology and frictionless guest experiences as the top two trends that can improve business.5Entrepreneur predicts smart rooms, artificial intelligence, and personalized solutions as the top three hotel trends shaping guest experiences this year.6 Hospitality Tech shares that employee-focused technology lays a foundation for improved guest experiences. There is one technology solution that can seamlessly integrate solutions for both guests and staff and offer a more personalized, improved guest experience: you guessed it-voice.Hotel News Now reports that voice is clearly on the rise: 12% of all searches on Google come from voice and between 10% and 20% of potential hotel guests already interact with voice daily.7 In a recent study by Hotel Internet Services, 60% of guests indicated that they would likely to use a voice assistant device, if made available in their hotel room, while a total of 81% of hoteliers also agreed that guests would consider using voice.8Hyper-Personalized ExperiencesThough guests care about keeping their personal data secure, many are willing to share if it means a more personalized experience. In fact, 57% of U.S. travelers want brands to use their data to personalize their travel recommendations and experiences. And, according to the same source, 36% of these people would be willing to pay more for such a personalized experience.9It's no surprise that 84% of business travelers think that a personalized guest experience is important1 and that 90% of travelers want to receive personalized service from hotel staff that understand their preferences.Voice solutions can augment personalization by allowing guests to customize their room's features with their voice, and have their preferences remembered for future stays. Voice assistants can also recognize loyalty status and offer personalized recommendations based on guest tastes. Most importantly, when guests are used to having the world at their fingertips, data-driven personalized experiences are necessary for guest satisfaction in 2019.12Improved Operational Efficiencies and Guest Experiences59% of hoteliers think voice assistants can play a valuable role in increasing property revenues and 43% think voice could play a significant role in reducing labor costs and streamlining operations. The good news is that voice technology can increase property revenues and streamline labor costs: voice offers a revolutionary means of guest-to-hotel communication that aligns with evolving consumer behaviors, as guests can receive information and initiate service requests in an instant.14Voice simplifies the guest experience, particularly because people already know how to use it-voice is the natural human interface. In fact, digital voice assistants have a 98% satisfaction rate among U.S. consumers. Curious what guests might use voice for? Surveyed guests reported they would use a voice assistant to control the thermostat, lighting and TV, check the weather, play music, ask for restaurant, pool or spa hours, request local information, order towels, request wake up calls, order in-room dining, and more.17Aside from being easy to use, voice assistants offer both more human-like interactions with technology and free staff to provide high-touch interactions in a way only humans can. This is key, especially when 65% of hotel guests think more personal service from the staff is appealing.1As voice and AI capabilities become increasingly conversational and empathetic, guest exchanges with machines are becoming more natural.19Better TechnologyIn 2019 we will see key voice technologies like natural language processing (NLP) continue to improve and reach a new level of nuance and advancement.2But, the existence of better voice technology isn't the only reason to invest in it.Over 60% of guests think it is "very or extremely important" for hotels to continue investing in technology to enhance the guest experience, 49% of guests say their hotel selection is influenced by high-tech features in the guest room, 41% of guests say it is important that they can engage with new and exciting features in hotels they are loyal to, and last but not least, investing in technology reportedly increases in-room sales revenue by 20%. Surveyed guests reported that they were interested in hotel voice technology because of ease of use, familiarity, and convenience.25Voice technologies are rapidly improving, and because they are cloud-based, they can continue to be improved upon every day.26Voice makes senseVoice is quickly catching fire, but should we be surprised that the most rapidly growing digital communication method is also the oldest? Using voice to interact is natural, straight forward, and comfortable because we do it every day. In order to keep up with the exponential growth of consumer voice technology, hoteliers must begin to implement a voice strategy in 2019.Only 7% of hoteliers report having a voice strategy in place. If you are one of the 93% that is looking for a voice strategy that creates more personalized guest experiences, improves hotel operational efficiencies, doesn't rely on learned phrasing or commands, and is constantly improving, Angie is the solution you need. Want to learn more about our purpose-built hospitality voice assistant? Give us a call at 1-866-HEY-ANGIE or email us at info@angie.ai.To download the infographic, please click here.1. Accenture.com2. Voicebot.ai3. Voicebot.ai4. NationalPublicMedia.com5. Hotelnewsresource.com6. Entrepreneur.com7. Hotelnewsnow.com8. Hotelwifi.com9. 2019 Hospitality Trends10. Hospitalitynet.org11. Accessdevelopment.com12. Clearbridgemobile.com13. Hotelwifi.com14. Hotelwifi.com15. Lodgingmagazine.com16. Accenture.com17. Hotelwifi.com18. Accessdevelopment.com19. Techspot.com20. Marketingweek.com21. Blogs.oracle.com/hospitality22. Blogs.oracle.com/hospitality23. Accessdevelopment.com10. Hospitalitynet.org25. Hotelwifi.com26. Deloitte.com27. Hotelwifi.com
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Angie Hospitality Leverages Natural Speech Technology to Maximize Comfort, Convenience and Accuracy in Guest Room Voice Control

Angie Hospitality 15 January 2019
San Jose, CA - As the developer of the industry's first 24-hour interactive guest room assistant purpose-built for the hotel environment, Angie Hospitality is leading efforts to ensure that guests have the ability to communicate and make requests using natural speech, with no need to learn specific, pre-set voice commands that may be unknown or unnatural for them. Angie's advanced voice recognition technology was specifically developed using robust language processing that doesn't rely on learned phrasing or commands, as required by most other voice technologies on the market. This allows hotels to implement a voice solution that guests can immediately use via natural speech, providing a more human-like interaction with technology, maximizing both guest satisfaction and operational efficiencies for the property.Angie's industry leading natural language platform is the result of extensive research and development that entailed identifying not only the various types of requests that can be made within a hotel or resort setting, but also programming the device to recognize the ways that a guest may phrase a specific request, including many different word combinations and colloquialisms. Angie's natural speech dexterity provides a 'human' touch, making interactions feel more like personal conversations with a hotel representative, while eliminating the potential frustration of making multiple attempts to identify a correct voice command."Guests enjoy their hotel experience best when it is as comfortable as their own home with service that is even better," explained Ted Helvey, CEO of Angie Hospitality. "With the broad adoption of voice in the consumer market, providing these services during a hotel stay is becoming an expectation. Hotels need a voice solution that is more than a gimmick and offers genuine guest service in a way that is natural. However, guests also need privacy options that allow them to interact in the way they are most comfortable. That is why the Angie device provides the option to disable voice command and still have access to all its capabilities via the touch screen interface. Ultimately, it is about guest satisfaction, which we maximize by allowing communication in a way that is most natural for them."In addition to Angie's unique ability to recognize guest requests using natural speech, the solution serves to streamline hotel operations, improve staff efficiencies and maximize revenue opportunities. Angie's flexible, modular platform allows it to serve as a complete stand-alone system or, through seamless integration with leading hotel technology system providers, the solution offers a variety of configurations to replace the guest room telephone, and include room automation features, energy management and more. Angie instantly upgrades any hotel room, allowing guests to play their own music through built-in Bluetooth speakers, make hands-free calls, access hotel amenities and information, charge devices, and even create a customized and secure in-room Wi-Fi network. Based on an enterprise-class, cloud-managed platform with secure, scalable and highly-available architecture that is continuously monitored in the Cloud, Angie has the ability to self-configure for each property and room as soon as the device is plugged in..For more information on Angie's full suite of capabilities, please visit angie.ai.
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Angie Hospitality to Join Expert Panel on Voice Technology at HX: The Hotel Experience 2018

Angie Hospitality 7 November 2018
San Jose, CA - November 7, 2018 - Angie Hospitality, creator of Angie, the world's first 24-hour interactive guest room assistant, Wi-Fi and room control technology solution built for hotels and resorts, has been selected to participate in a panel discussion at this year's HX: the Hotel Experience, taking place November 11-12 at the Jacob K. Javits Convention Center in New York City. Angie Hospitality's head of business development, Michael Cohen, will serve as a key panelist in the session entitled, "Alexa--what does voice technology mean for hotels," to be held on November 11 at 10:45 a.m. in Room 1E08.The hour-long session, moderated by Lodging Magazine editor, Kate Hughes, will dive into how voice technology has impacted different--and sometimes unexpected--areas of the hospitality industry, from security to loyalty. The experts on the panel will also weigh in on how voice technology will shape hospitality in both the near and distant future."Emerging and maturing voice technology is a topic that is commanding a great deal of attention in the global hotel market right now," says Cohen. "I look forward to joining my colleagues in the industry to explore its significant potential and future impacts on hotel operational efficiency, revenue and guest satisfaction."Angie Hospitality is the developer of Angie, the world's first cloud-managed, enterprise-class, voice- and touch screen-based guest room assistant and integrated room control device, which also serves as a secure, in-room Wi-Fi access point and guest room telephone, among other functionalities. Angie responds to a variety of guest requests using her advanced, multilingual voice- and high-resolution touch screen interfaces. Guests have the option of making requests via simple voice commands, or through Angie's interactive touch screen to request hotel services or amenities. Angie also allows guests to instantly connect multiple devices to Wi-Fi, set alarms, play music, make phone calls, and make or confirm reservations.In addition to maximizing the hotel stay experience for guests, Angie also offers a plethora of operational efficiencies for hotel management and staff. With her ability to recognize unoccupied rooms through the use of occupancy-sensing technology, Angie can adjust temperature or lighting to help lower utility costs and help meet sustainability and efficiency goals. Her digital display screen can promote on-site amenities, such as restaurants, spas and retail outlets to further increase hotel revenue opportunities. Hotels can also offer event organizers a way to engage and communicate with conference and meeting attendees, using a new interactive in-room medium.For more information on Angie's full suite of capabilities, please visit www.angie.ai.
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Angie Hospitality to Participate in Industry Expert Tech Panel at NoVacancy Expo in Sydney

Angie Hospitality 10 July 2018
SYDNEY -- Angie Hospitality, developer of the world's first enterprise-class, cloud-managed interactive guest room assistant, built specifically for the hospitality environment, announces that its Head of Global Sales, Michael Vargosko, will participate in a "Tech Panel" educational session at the NoVacancy Accommodation Expo, taking place July 17th and 18th at the ICC Sydney Exhibition Centre in Australia.The presentation, entitled "What's New, What's Hot, What's Coming," will take place at Seminar Theatre B at the Expo on Tuesday July 17th at 3:30 p.m. local time. In this session, Vargosko will join a panel of fellow industry technologists, innovators and hoteliers as they engage in an open discussion about what's trending in hotel technology and what the next five years of innovation may look like. The panel will also explore best practices on how to integrate technology into hotel properties/organisations and how to measure ROI on technology investments."As traveling consumers become increasingly comfortable interacting with advanced technologies such as voice user interfaces and artificial intelligence, we believe that the hotel industry will adopt these solutions more and more in order to improve guest satisfaction and operations efficiencies," said Vargosko. "The future of the industry will be dictated by guest demand for convenient self-service options, as well as technologies that help to streamline operations."Angie Hospitality designs and develops Angie, a 24-hour purpose-built voice-activated solution that meets the needs of guests and hotel staff. Angie features personalized and secure in-room Wi-Fi connectivity, telephony, room controls and access to onsite amenities and information that guests and staff can access via voice or through the high-resolution touch screen.In addition to participating in the tech panel discussion, Angie Hospitality will officially launch its state-of-the-art solution to the Australian market as part of its global expansion during the two-day NoVacancy Accommodation Business Expo trade event. The largest event for hotel and accommodation professionals in the region, NoVacancy is a free-to-attend event with 2000+ accommodation professionals expected over the two days. The exhibition will showcase in excess of 150 vendors and suppliers with innovative products and services focused on running better hospitality businesses.To learn more about Angie's full suite of capabilities and options, please visit angie.ai.
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Angie Hospitality and iRiS Partnership Raises Bar on Guest Room Comfort and Convenience

Angie Hospitality 18 June 2018
LONDON -- Angie Hospitality, developer of the world's first voice and AI solution purpose-built for the hospitality environment, has inked a key partnership agreement with iRiS, the market leading guest experience platform for the hospitality industry. Through the new collaboration, hoteliers will have the ability to integrate Angie's cutting-edge virtual assistant technology with iRiS' Guest Experience Platform (GXP).With both solutions recognized for their ability to personalize the guest experience and maximize convenience, Angie and iRiS will now have the ability to work together to provide guests with a direct channel of communication to a hotel's various departments and services via integration with property PMS and POS platforms. By simply making a verbal request to Angie or by interacting with Angie's touchscreen, requests for amenities such as room service or making restaurant reservations can now be automatically and instantly directed to the appropriate personnel, reducing service response times and demands on labor resources, while enhancing both guest satisfaction and revenue potential."Angie Hospitality has always focused on providing hoteliers with a means to maximize guest convenience by catering to growing demands for ever faster service and greater choice in how they interact with hotel services," states Ted Helvey, CEO of Angie Hospitality. "By integrating with the GXP platform, we are honored to work alongside iRiS in enhancing the industry's ability to seamlessly implement solutions that meet today's heightened standards of service."Through the combined Angie and iRiS solution, guests are also provided with a convenient means to locate and view all hotel services and promotions available to them. Such details can be readily accessed via Angie's voice or interactive touchscreen display. Offering greater control over how guests choose to interact with the guest room environment, Angie's voice and touchscreen functionality can also be used to control guest room amenities, such as televisions, lighting or thermostats."We are very pleased that Angie has chosen to partner with iRiS and to include our Guest Experience Platform (GXP) in their solution. I am impressed with Angie's virtual assistant and their market-leading combination of voice and touch-screen technologies," states Chris Newton-Smith, CEO at iRiS. "We value the opportunity to work alongside a company like Angie that shares our commitment to enhancing the guest experience and improving hotel operational efficiency."In addition to the integration with GXP, which provides voice-activated control of room amenities and the ability to request services or hotel information, Angie also serves as a cost-effective all-in-one guest room device that functions as a telephone, alarm clock, night light and Bluetooth speaker, among other things. As a simple plug-n-play device, Angie also instantly upgrades the hotel's Wi-Fi network, offering fast and fully-encrypted internet connections. Guests can easily personalize the in-room network, so their devices connect as they do at home, and preferences can be remembered for future stays.Hoteliers will have the ability to see first-hand demonstrations of the Angie integration with iRiS at HITEC 2018, taking place June 19-21 at the George R. Brown convention center in Houston, Texas. Please visit booth #2445 to schedule a demo of the integration or to learn more about Angie's features and functionalities. iRiS meanwhile will also be at HITEC, showcasing their Guest Experience Platform (GXP) and mobile and tablet apps at booth #2831.
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Angie Hospitality Selected to Present "Tech Talk" at HITEC Houston on Benefits of Purpose-Built Hotel Technologies

Angie Hospitality 15 June 2018
SAN JOSE, Calif. -- Angie Hospitality, developer of the world's first enterprise-class, cloud-managed interactive guest room assistant, built specifically for the hospitality environment, announces that its CEO, Ted Helvey, has been selected to present a "Tech Talk" session at HITEC Houston, taking place June 18-21 at the George R. Brown Convention Center. The presentation, entitled "Purpose-Built vs. Off-the-Shelf Technology for Hotels," will take place in HFTP's booth #1630 on the tradeshow floor on Wednesday, June 20 from 2:00 p.m. to 2:15 p.m., and will educate hotelier attendees on the critical differences between purpose-built technologies and standard consumer devices that have been adapted for the hotel environment."Advanced technologies such as voice and artificial intelligence have seen dramatic adoption trends in the consumer market in recent years," says Ted Helvey, CEO of Angie Hospitality. "While some of these consumer-grade devices can be a novelty for hotel guests, purpose-built technologies can provide a host of added benefits that are designed to optimize the guest room experience, as well as benefit the hotel staff and optimize operations. I look forward to sharing the specific differences between the two approaches with hoteliers and helping them decide which is best for their properties."The 15-minute presentation will cover an array of topics surrounding purpose-built technologies for the hospitality industry, including their differences, available integrations, business models, customer ownership, security, user-friendliness and best practices in choosing the best solutions. The session will also cover consumer electronics that are currently being used in some hotels, such as smart TVs, casting solutions and voice assistants."HITEC is renowned for educating hoteliers on best practices, and we're proud to have been selected to address this important topic with which many have struggled," continued Helvey. "I look forward to discussing the multiple challenges that hoteliers have today in keeping up with consumer and guest expectations, and how purpose-built technologies can solve these challenges though a thorough understanding of the unique needs of the guest room and entire hotel environment."Angie Hospitality designs and develops Angie, a 24-hour purpose-built voice-activated solution that meets the needs of guests and hotel staff. Angie features personalized and secure in-room Wi-Fi connectivity, telephony, room controls and access to onsite amenities and information that guests and staff can access via voice or through the high-resolution touch screen, all of which will be demonstrated to HITEC Houston attendees at booth #2445.In addition to taking part in live demonstrations of Angie's diverse capabilities, HITEC Houston attendees will also have the opportunity to enter the 'Now You're Talking!' promotion for a chance to win a free Angie implementation at their own property for one full year. Running from June 19th - 21st, the promotion will allow the winning hotelier to gain firsthand experience with Angie's award-winning technology and learn how the solution can enhance guest satisfaction and operations. Those interested in participating can sign up for an Angie demo by clicking here or simply visit the booth for complete contest details. The winner will be announced on June 26th via email and social media.To learn more about Angie's full suite of capabilities and options, please visit angie.ai.
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Angie Hospitality and INTEREL Collaborate to Drive Voice-based Guest Room Controls

Angie Hospitality 12 June 2018
Dubai -- INTEREL, the award-winning provider of hospitality guest room management solutions, and Angie Hospitality, creator of award-winning Angie, the world's first cloud-powered, interactive guest room assistant created just for hotels, have partnered to enable guests to control temperature, lights, curtains, and more, conveniently through voice commands.The integration between INTEREL and Angie Hospitality allows hotels to offer guests an experience more similar to what they have come to expect at home. Angie's voice and touch controls combined with INTEREL's advanced guest room management and Internet of Things (IoT) infrastructure create a more intuitive and frictionless way for guests to interact with the hotel room environment.Angie's multilingual voice and high-resolution touch screen interfaces are easy for guests to access, use, and understand. A simple "Hey Angie - turn on the bedroom light", "Hey Angie - I'm cold," or "Hey Angie - Relax scene," is enough to adjust the room accordingly. INTEREL's room control solutions, including light switches, thermostats, and more, are purpose built for hospitality, and integrate with Angie to elegantly and seamlessly place control of the room directly into the guests' hands - or voice."We always strive to find ways for guests to manage their room environment in the simplest and most intuitive fashion," said Florian Gallini, INTEREL CEO. "Developing an interface with Angie to enable voice control was a natural extension towards this objective, and with both companies exclusively focused on creating solutions specifically tailored to the hospitality market, this interface is truly a step towards the guest room of the future.""With the advent of IoT, AI and voice technologies, the manner in which hotels communicate and interact with their guests is changing dramatically," said Ted Helvey, CEO of Angie Hospitality."Likewise, the way that guests manage their stay and customize the guest room environment is also evolving. Our integration with INTEREL's guest room management system lays the foundation to give guests full control of their personal preferences."INTEREL will be exhibiting in booth #539 and Angie Hospitality in booth #2445, at HITEC in Houston, TX, June 19-21, 2018.
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Angie Hospitality Introduces New and Enhanced Features in Next Generation Voice-enabled Guest Room Assistant

Angie Hospitality 12 March 2018
SAN JOSE, Calif. -- Angie Hospitality, developer of the world's first voice and AI solution purpose-built for the hotel environment, announces the release of its next generation enterprise-class, cloud-managed interactive guest room assistant, Angie. After winning the HTNG TechOvation Award in 2017 for its initial release, Angie has since been outfitted with a variety of enhancements and additional features that are designed to make the solution even more robust and augment its functionality for both guest-facing and operational applications.Newly released enhancements to the next generation Angie solution include:Optimized audio input and speech recognition performance28 percent larger and higher-resolution multi-touch IPS touch screen with wider viewing angle and capacitive touch buttons for easier access to most user featuresPowerful new custom-designed Wi-Fi antennas to maximize guest and property network connectivityUpgraded sound system for enhanced sound quality and hands-free callingUSB-C port to charge the latest devicesTelephone handset option now available to replace in-room telephoneInteroperability with more systems, including room control and IP telephonyIn addition to the new features, Angie now includes a privacy setting, which allows guests to completely turn off the voice-controls, if desired, and use only the device's touch screen to access all property amenities and services available through the system."The diverse and powerful capabilities of voice-control and AI will rapidly transform the hospitality technology industry, and our goal is to leverage that power to an even greater degree in the Angie solution to benefit both hoteliers and guests," says Ted Helvey, CEO of Angie Hospitality. "With the release of our next generation Angie, we have incorporated the feedback gained from both hoteliers and guests to further improve the guest experience, as well as streamlining hotel operations through the use of innovative, future-proof technology."Designed to serve as a 24-hour interactive guest room assistant, Angie offers intuitive voice and touch screen interfaces that provide convenient access to property information and services, as well as options to provide secure guest Wi-Fi access, room controls and even act as the in-room telephone.Using their voice or the high-resolution touch screen, guests can learn about property amenities, play their music on Angie's Bluetooth speakers, make hands-free calls using their mobile phones, order room service, contact housekeeping, control the TV and much more. With additional available modules, guests can also control the room lighting and temperature, make calls inside and outside the hotel, and connect to a secure in-room private Wi-Fi network. Through this network, guests can also connect to casting-equipped guest room televisions to stream their own content."With Angie's cloud-powered hotel interface, the system can be implemented as a stand-alone 'plug and play' device or easily integrate with other hotel systems to enhance efficiency and maximize revenue," continued Helvey. "For example, when interfaced with the property's HVAC, Angie offers the ability to automatically reset temperature and lighting controls when rooms are unoccupied, providing significant savings on energy costs."Angie's multi-functional design eliminates the need to purchase separate products typically expected in guest rooms such as telephones, nightlights, alarm clocks, printed in-room collateral and Wi-Fi access points. Angie can also serve as a central source for providing personalized services and engagement with groups, as well as for promoting hotel amenities and sales incentives, either via its built-in touch screen or by voice response.For information on Angie's full suite of capabilities and options, or for inquiries on implementing Angie at your property, please visit angie.ai. Those interested in scheduling a demo of Angie can also submit a request by visiting angie.ai/contact-us.
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Angie Hospitality, 2017 TechOvation Award Winner, Returns as Gold Sponsor of HT-NEXT 2018 Conference

Angie Hospitality 30 January 2018
SAN JOSE, Calif. -- Angie Hospitality, developer of the world's first enterprise-class, cloud-managed interactive guest room assistant, purpose-built for the hotel environment, is announcing its sponsorship of HT-NEXT 2018, taking place in San Diego from March 12-14 at the Manchester Grand Hyatt. One of the fastest growing industry events, the three-day conference combines Hospitality Technology's Hotel Technology Forum and HTNG's North American Conference to offer hospitality industry professionals and key decision makers a complete view of the evolving technologies expected to make waves in the industry."HT-NEXT has been an important event in our initiative to innovate the hotel industry through guest-centric and future-proof technologies, such as AI and voice," said Ted Helvey, CEO of Angie Hospitality. "As the winner of the 2017 TechOvation Award, we are honored to be returning as a Gold sponsor to show our support for future hospitality technology innovators."As an event that attracts hospitality industry leaders from around the world, HT-NEXT hosts numerous networking events and educational opportunities focused on the latest technological advancements and offerings. Topics covered during several scheduled sessions include innovating the guest experience, the rise of AI and the intelligent hotel. Leading the industry in voice-activated and guest room assistant technology, Angie Hospitality is set to provide attendees with insight on how hotels can address the ever-increasing consumer expectations for personalized service and enhanced convenience through the use of AI driven, voice-based solutions."2018 is expected to be a major turning point in the world of AI and voice, especially within hospitality," adds Helvey. "Such technologies are the future of the hotel industry, and we look forward to leading the charge as a Gold sponsor of HT-NEXT 2018."Serving as a 24-hour guest room assistant purpose-built for hotels and resorts, Angie was developed with not only interactive guest service in mind, but back-of-house operational efficiency. Key features include its ability to provide guests with secure, customizable in-room Wi-Fi connectivity, voice-based room controls, telephony, and access to an array of hotel services and amenities. Leveraging future-proof technologies, including Zigbee and BLE, and equipped with both voice and touchscreen interactivity, Angie provides hoteliers with an all-encompassing in-room solution that immediately responds to guest and staff requests with a simple voice command.Angie is currently being implemented at multiple hotel properties in the U.S. and internationally. For more information on Angie's full suite of capabilities and options, please visit www.angie.ai.
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Angie Hospitality Selected to Present Voice-Assistant's Hotel Guest Wi-Fi Innovation at WBA Wireless Global Congress

Angie Hospitality 14 November 2017
SAN JOSE, Calif. -- Angie Hospitality, creator of the world's first voice-based guest room assistant and in-room Wi-Fi access solution developed specifically for hotels, has been selected by WBA (Wireless Broadband Alliance) to present at this year's Wireless Global Congress in New York City. During the four-day event, which is scheduled to take place November 13-16 at The Roosevelt Hotel, Angie Hospitality's CEO, Ted Helvey, will present Angie's comprehensive suite of capabilities at two invitation-only sessions, with a focus on its secure PAN (Personal Area Network) guest Wi-Fi functionality.The annual Wireless Global Conference showcases innovative technological solutions in wireless services, bringing together senior-level executives from a multitude of industries. Chosen by show officials to showcase Angie Hospitality on the conference's prestigious Innovation Stage, Helvey will conduct a six-minute presentation on the solution's advanced Wi-Fi capabilities on Thursday, November 16 at 10:55 a.m. Also selected to participate in this year's WBA Accelerator Program, Helvey will again present an overview of Angie's capabilities to a panel of leading industry experts and investors at 6:50 p.m."As the use of voice-activated technologies is continuing to expand in the consumer electronics market, travelers are beginning to expect the same convenience in their hotel room when they are away from home," said Helvey. "We developed Angie from the ground up as an enterprise-class, cloud-managed solution that is purpose-built specifically for hospitality, and we packaged it with a robust and easy-to-use cloud-managed Wi-Fi feature set that provides what every traveler needs and what hotels struggle to provide - simple, secure and easy-to-use connectivity for all their devices. We are honored to have been selected by WBA to present our solution at this elite global forum."With a focus on not only introducing advanced voice-based guest service solutions to the hospitality industry, but providing secure and robust in-room Wi-Fi networks in every guest room, Angie is the world's first voice-activated, enterprise-class solution built specifically for the hotel environment. The solution offers hoteliers and their guests a 24-hour interactive voice- and touch-based guest room assistant that maximizes operational efficiencies and revenue for the property, as well as increasing guest satisfaction. Angie is currently being implemented at multiple hotel properties in the U.S. and will be available for general distribution in Q1 2018.For more information on Angie's full suite of capabilities and options, please visit www.angie.ai.
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Angie Hospitality to Showcase Voice-activated Guest Room Technology at 2017 Hong Kong Electronics Fair

Angie Hospitality 5 October 2017
HONG KONG -- Angie Hospitality, creator of the world's first 24-hour interactive guest room assistant, Wi-Fi and room control solution designed exclusively for the hospitality environment, is expanding its global presence by demonstrating the award-winning solution at the 2017 Hong Kong Electronics Fair. The prestigious annual consumer technology event is scheduled to take place October 13 to 16 at the Hong Kong Convention and Exhibition Centre.As a solution manufactured by Automatic Manufacturing Enterprise Limited (AML), Angie will be showcased at AML's booth No. CH-J08 to demonstrate Angie's full suite of capabilities and educate attendees of the impact of voice technology on the hotel guest experience, as well as property operations. A purpose-built device designed specifically to meet the needs of hotels and their guests, Angie's presence at this multi-industry tradeshow designates the innovation as one that is gaining broad interest from diverse markets and consumers around the world."By showcasing Angie with our partner AML at this event, our goal is not only to expand our presence in a new market, but to expose Angie to professionals in a multitude of sectors," says Ted Helvey, CEO of Angie Hospitality. "In addition to introducing our purpose-built solution, we look forward to providing insight on how new technologies are shaping the way in which businesses cater to customers and adapt to their growing demand for personalized service."Officially introduced as the world's first cloud-powered, interactive guest room assistant in April of this year, Angie is an enterprise-class solution that is purpose-built to meet the needs of today's hotel guests. While lauded for its state-of-the-art voice-based technology that allows users to seamlessly control guest room amenities such as lighting or temperature, Angie is further recognized for its ability to serve as a fully comprehensive guest experience enhancement platform. Some of Angie's key features include acting as a secure in-room Wi-Fi access point, serving as a 24-hour guest room assistant, replacing the telephone, supplying high-fidelity Bluetooth speakers and the ability to offer guest and group promotions through her interactive touch-screen.Angie is currently being implemented at multiple hotel properties in the U.S. and will be available for general distribution later this year. For more information on Angie's full suite of options and capabilities, please visit www.angie.ai.
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Angie Hospitality Set to Present Latest Advances in Interactive Guest Room Technology at HTNG North American Insight Summit

Angie Hospitality 19 September 2017
San Jose, Calif. -- Angie Hospitality, creator of the world's first 24-hour interactive guest room assistant, Wi-Fi and room control technology solution purpose-built for hotels and resorts, has been asked to provide insight on its game changing solution at the HTNG North American Insight Summit. The event is scheduled to take place September 26-27 at the Westfields Marriott Hotel in Chantilly, Virginia. Angie Hospitality will present audience members with an informative presentation on Angie's multiple features and benefits at 3:45 p.m. on September 26 in the Lincoln Forum Auditorium. With leading members of the hospitality community expected to attend, valuable details will be provided on how increasing trends in online and voice-activated services can now be leveraged in a way that maximizes guest satisfaction, streamlines hotel operations and provides additional revenue opportunities."It is a true privilege to be able to provide insight on how Angie is filling an industry need that each day becomes more apparent, with hotel guests increasingly demanding greater online connectivity, as well as faster and more personalized service," says Ted Helvey, CEO of Angie Hospitality. "With the growing availability of technologies that address these needs, including voice-activated functionality, it is important for hoteliers to be aware that viable options exist that are tailored specifically for the hospitality environment."Since its launch, Angie has served as the world's first cloud-managed, enterprise-class, voice- and touch- interface based guest room assistant and integrated room control device. With reliable internet service being rated as one of the highest priorities among guests, Angie also serves as a secure, in-room Wi-Fi access point that guarantees a fast and seamless online experience. Equipped with advanced, multilingual voice and high-resolution touch screen interfaces, Angie provides guests with the ability to make requests for services or amenities via simple voice command, or alternatively through Angie's interactive touch screen. Options include the ability to instantly connect multiple guest devices to Wi-Fi, set alarms, play music, make phone calls, and confirm or make reservations.In addition to revolutionizing and maximizing the guest hotel stay experience, Angie also has the ability to allow hoteliers to streamline service, save staff time and expense, and boost revenue. For example, using the latest built-in occupancy sensor technology, Angie can recognize when rooms become unoccupied, and can automatically adjust temperature or lighting in order to minimize utility expenses. As a property's environmental footprint becomes more important to both hoteliers and their guests, this feature can prove vital in meeting sustainability and energy efficiency goals. With hotels seeking to make up for decreasing revenue from in-room sales such as video-on-demand and minibar purchases, Angie's digital display screen can also serve to strengthen profits by promoting on-site amenities including restaurants, spas and retail outlets. Hotels can additionally offer event organizers a way to engage and communicate with conference and meeting attendees, using a new interactive in-room medium.Recently named winner of the prestigious HTNG TechOvation Award during HTNG's HT-NEXT 2017 Conference, Angie is currently being implemented at multiple hotel properties in the U.S. and will be available for general distribution later this year. For more information on Angie's full suite of options and capabilities, please visit www.angie.ai.
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Angie Hospitality Introduces Advanced Voice-Command Technology to the Hotel Industry with Official Website Launch

Angie Hospitality 27 June 2017
San Jose, CA -- Angie Hospitality, creator of Angie, the world's first interactive 24-hour guest room assistant, Wi-Fi and room control technology solution, today announces the official launch of its newly-developed corporate website, designed to bring Angie's full suite of capabilities to the forefront of the hotel industry. The first phase of this highly informative and interactive website offers key decision makers detailed information on Angie's wide range of capabilities and benefits to hotel guests, as well as the value she can bring to hotel operations and revenue. The second phase of the site will also provide integration with angie.services, Angie Hospitality's password-protected online customer portal, in order to provide Angie's hotel partners with convenient access to personalized information and services."As the world's first voice-command technology purpose-built for hotels, we knew that our website had to communicate Angie's extensive capabilities to the market, while also reflecting her 'personality' and potential for the future," said Ted Helvey, CEO of Angie Hospitality. "We wanted to portray the solution with a website that adequately demonstrates all she can bring to the hotel industry and showcases how we aim to create an entirely new type of guest experience that leverages the power of voice command."Angie responds to a variety of guest requests using her advanced, multilingual voice and high-resolution touch screen interfaces. Guests have the option of making requests through Angie via simple voice commands, or they may choose to use her interactive touch screen as an alternate method of requesting hotel services or amenities, such as instantly connecting multiple guest devices to Wi-Fi, setting alarms, playing music, making phone calls, and confirming or taking reservations.In addition to maximizing the hotel stay experience for guests, Angie also offers a plethora of operational efficiencies to hotel management and staff. With her ability to recognize unoccupied rooms through the use of occupancy-sensing technology, Angie can be alerted to adjust temperature or lighting to help lower utility costs and help meet sustainability and efficiency goals. Her digital display screen can also be used to promote on-site amenities, such as sending and alerting guests of promotions for restaurants, spas and retail outlets to further increase hotel revenue opportunities. Hotels can also offer event organizers a way to engage and communicate with conference and meeting attendees, using a new interactive in-room medium."Curiosity about Angie and disruptive voice-command technology is exploding in the global hotel market right now. With our newly launched website, both current and potential users will now be able to more easily access helpful information on how best to implement the solution for the greatest benefit to their properties and guests," adds Helvey. "Angie allows hoteliers to create a unique and interactive guest experience, while greatly enhancing both operational efficiency and revenue opportunities."For more information on Angie and her full suite of capabilities, please visit www.angie.ai.
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Angie Hospitality Partners with Fourteen IP's Evolution Voice Solution to Leverage Built-in Telephone and Internet Capabilities

Angie Hospitality 26 June 2017
San Jose, CA -- Angie Hospitality, creator of Angie, the world's first voice-activated hotel guest room assistant, purpose-built for hotels, announces the completion of a successful integration with Fourteen IP's EVOLUTION Voice, a leading cloud-based PBX solution powered by BroadSoft. Among other functionality enhancements, this new technology integration will allow guests of hotels equipped with both Angie and the EVOLUTION Voice system to make and receive calls using voice-command through Angie's built in telephone and integrated Bluetooth speakers.Fourteen IP's Managing Director, Neil Tolley, commented, "As an industry leader in cloud-based telephony for hotels, we are always looking for ways to improve and enhance our offering. Angie fit directly into our sweet spot of both telephone and internet, allowing us to offer our clients even more interesting capabilities, such as a voice-based in-room service agent and room controls, as well as guest and group engagement."EVOLUTION Voice is designed to replace existing on-premises telephone systems or PBX with a virtual phone system that is hosted remotely in secure data centers, offering enhanced business continuity, flexibility and scalability. It offers a comprehensive feature set for both guests and staff, including call center and mobility applications and works with most existing bedroom telephones.Ted Helvey, CEO of Angie Hospitality, commented, "Now more than ever before, technology is having a dramatic impact on the hospitality market and changing how hotels communicate with and serve their guests. Innovation is fundamental to both our companies, so we are delighted to partner with Fourteen IP. Through these types of partnerships, we intend to propel the industry forward in combining the powerful functionalities of telephony and Wi-Fi-based services to enhance guest satisfaction and operational efficiency."Angie Hospitality officially announced its cloud-powered, interactive guest room assistant in April of this year. The enterprise-class solution is purpose-built specifically to meet the needs of the hospitality industry. Some of Angie's key solutions include acting as a secure in-room Wi-Fi access point, serving as a 24-hour guest room assistant, offering convenient room control over things like lights and temperature, replacing the telephone, supplying a high-fidelity Bluetooth speaker and providing guest and group promotions through her interactive touch-screen.Angie is currently being implemented at multiple hotel properties in the U.S. and will be available for general distribution in North America and Europe in Q3 2017. For more information on Angie's full range of features, please visit www.angie.ai.Fourteen IP will be exhibiting their Cloud-powered PBX solution this week at HITEC 2017 in Toronto at booth # 1145. Angie Hospitality will be showcasing its award-winning voice-activated innovation at the E20X Pavilion.
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Angie Hospitality to Showcase Revolutionary Guest Room Technology During Entrepreneur 20X Competition

Angie Hospitality 19 June 2017
San Jose, CA -- Angie Hospitality, creator of Angie, a revolutionary voice-based hotel guest room technology solution, will be competing in the Entrepreneur 20X (E20X) competition, taking place during day one of HITEC Toronto on June 26 from 1 p.m. to 4 p.m. at the Metro Toronto Convention Centre. Angie Hospitality is one of 13 start-up contenders and will be pitching its innovative voice command solution with a four-minute presentation detailing Angie's key features, as well as her significant impact on guest communications and back-of-house operation protocol for the hospitality industry.The E20X competition features two eligible awards - the Judges' Award and the People's Startup Award. The Judges' Award is given to the start-up deemed most innovative and is chosen directly by the judging panel, with a trophy and grand prize of $5,000. The E20X People's Startup Award, also known as the crowd favorite, is chosen specifically by the conference attendees via the HITEC app."We are very pleased to have been selected to participate in HFTP's prestigious E20X competition at HITEC," said Ted Helvey, CEO of Angie Hospitality. "We designed Angie to solve multiple challenges that the hotel industry has struggled with for some time. Our solution presents an opportunity for hoteliers to advance their technological offerings to meet guest demands, while increasing operational and cost efficiencies -- and we are confident that the E20X judges and attendees will be excited about what Angie's groundbreaking innovation can contribute to the industry."Angie Hospitality officially announced its cloud-powered, interactive guest room assistant in April of this year. The enterprise-class solution is purpose-built specifically to meet the needs of the hospitality industry. Some of Angie's key solutions include acting as a secure in-room Wi-Fi access point, serving as a 24-hour guest room assistant, offering convenient room control over things like lights and temperature, replacing the telephone, supplying a high-fidelity Bluetooth speaker and providing guest and group promotions through her interactive touch-screen."The hospitality industry has a growing need for seamless and affordable integration between technology and guest service," adds Helvey. "With our team's decades of industry experience, we've seen this growing need firsthand, and spent a great deal of time talking with and learning from both guests and hoteliers about their wants and needs. Based on the information we received from these conversations, we ultimately created Angie as a unified solution to simplifying operational processes, while advancing guest experiences and convenience through technology."Angie is currently being implemented at multiple hotel properties in the U.S. and will be available for general distribution in North America and Europe in Q3 2017. For more information on Angie's full range of features or to schedule a time to visit the Angie Hospitality team during HITEC in the E20X Pavilion, please contact Dina Magdovitz at Dina@planapr.com. You may also visit www.angie.ai for more information.
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Angie Hospitality Brings Voice-Based Guestroom Technology to Forefront of Industry as Winner of HTNG's 2017 TechOvation Award

Angie Hospitality 14 April 2017
"With the development of this disruptive technology, we sought to address vital needs for both hoteliers and their guests with an affordable solution that is capable of not only fulfilling those needs, but surpassing them in order to provide a truly memorable stay experience," said Ted Helvey, CEO and founder of Angie Hospitality. "We envisioned the ideal hotel, and asked ourselves what this hotel would be able to do for guests and staff alike. Angie is our answer to the industry's growing need for the seamless and affordable integration of technology and guest service."Featuring a highly intuitive multilingual voice interface that responds to both guest and staff requests, Angie brings guest service into the digital automation era, replacing an array of outdated devices and services by acting as a single source for virtually any guest need. With Angie, a simple voice command provides guests with the ability to order room service, transportation, make reservations or learn more details about the hotel or surrounding area. Using only their voice or Angie's touchscreen display, if preferred, guests can also make phone calls, play music, set an alarm and can even make use of a convenient night light that changes color based on user preference. Guests can also access news, weather reports, personal flight information, and more, making Angie's ability to act as a personal concierge virtually limitless.Acting as a robust in-room access point, Angie creates a private guestroom Wi-Fi network that ensures that guests can leverage a secure and reliable internet connection during each stay. Using open standards to easily integrate with existing hotel systems, Angie takes guest convenience even further by offering voice control over guestroom amenities such as lights, thermostat, television and drapes."With consumer technology evolving so quickly, guest demands and expectations are changing drastically with hospitality markets often struggling to keep up," adds Helvey. "In light of this, we are thrilled to be the winner of this year's TechOvation Award, and look forward to seeing Angie serve as the voice of the future for hoteliers around the world."Other deciding factors that led to Angie's selection by TechOvation judges include the platform's ability to store and automatically recall guest preferences such as lighting, temperature, alarm and television settings, as well as Wi-Fi passwords, each time they check into a hotel. For hotel chains, such data can be securely shared across their range of properties, providing guests with instant and customized convenience, no matter where in the world they visit.With the use of occupancy sensors, Angie also offers enhancements to operational efficiency by resetting temperature and lighting controls to preset levels when guestrooms are unoccupied. Its revenue enhancing abilities include sending customized promotions and informing guests of available amenities such as spa services or dining options, and even taking reservations.Angie is scheduled to be implemented at several hotel properties later this month and will be available for order beginning in late June for shipping in Q3. For more information on Angie's full range of features, please visit www.angie.ai.

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