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Volara and SynergyMMS: Voice-Based Maintenance and Operations Support Integrated Solution

Volara 13 December 2017
NEW YORK CITY -- Volara, the voice hub for the hospitality industry, and SynergyMMS, the complete hospitality maintenance and operations support solution, today announced an integration that turns the Amazon Alexa into a powerful hotel business tool - driving efficiencies in guest service that are measurable and significant. The combined solution seamlessly connects guests to hotel staff and services by automated voice.This powerful integration leverages the recently announced Alexa for Business Platform announced by Amazon CTO Werner Vogels at AWS Re:Invent 2017 and turns the Amazon Echo into a hotel business tool that will have a direct positive impact on hotel KPIs.Volara provides an easy, fun way for guests to request items, get recommendations, and generally engage with hotel staff and services without the hassle of picking up the antiquated landline telephone still found in every hotel room. Hotel guests can ask questions typically asked of a hotel concierge, valet, housekeeper or bellman."Alexa, ask the hotel to pick up my laundry.""Alexa, ask the hotel to bring me towels.""Alexa, ask the hotel to replace the light bulb in the bathroom."Interactions like these are integrated seamlessly with SynergyMMS and immediately dispatched to the appropriate staff.Alexa for Business enables the device management. Volara enables the content management and seamless integrations. SynergyMMS enables the management of the communicated tasks. The result of these three leading platforms working together is a powerful staff and guest facing tool uniquely tailored for hotels.Volara engages guests by voice today in leading hotels including Westin Buffalo, Alexis Hotel by Kimpton Seattle, TheWit by Hilton DoubleTree Chicago, Hotel EMC2 by Marriott Autograph Collection, Best Western Hawthorne Terrace in Chicago, Acme Hotel in Chicago, Marina Del Rey Hotel and The Wayfarer, among many others."Volara's integration with SynergyMMS will enable new and measurable efficiencies in hotel service," said David Berger, CEO of Volara. "Clients of the joint-solutions can now serve their guests in a personal yet more efficient manner that guests love. Guests can make requests just by talking in their room and their requests are routed directly through SynergyMMS to the appropriate member of staff for fulfillment." "While the Volara-SynergyMMS integration enables more efficient guest service, the solution also provides insights from aggregated interaction data that hotel management can use to improve guest services," noted John Clark, Vice President of SynergyMMS. "The future of hotel guest engagement is voice and SynergyMMS is proud to join Volara's voice hub for the hospitality industry. " Volara enables hotels to extend their respective brands to the voice-medium. Use cases are custom-tailored to each hotel's business objectives, but some popular use cases include:Room requestsConcierge recommendationsVoice-only promotionsPersonal greetingsCompendium informationCustom gamesLoyalty programsAnd many many more!Volara provides hotels with a full service solution, including:Custom Amazon Alexa skill that is only accessible by guests and staff on the hotel propertyProprietary dashboard that enables management of hotel content in real time, logging of all guest requests in real time, and aggregated data and analytics that will improve guest services decision makingIntegrations into leading hotel software, including incident management systems, room controls, and SMS based guest engagement solutionsProprietary hotel personality development which ensures the voice of the hotel is consistent with its brandHotel Branded Amazon Echo or Echo Dot hardware and collateralSet-up, connectivity and installation of the solution across the propertyStaff training and implementation of best practices to drive utilization and improve guest experienceOngoing software customization, updates and supportTo learn more about Volara and the power of voice-based guest engagement, click here.With SynergyMMS the many departments at a property enjoy the following benefits:Improved communication through multilingual toolsIncreased guest satisfaction scores based on better quality of asset and faster response to issuesReal-time status updates of work in the systemUser-oriented screens remove clutter and help users to focus on their tasksInspection results recorded in real-timeTrend analysis and comprehensive reportingAccountability improvements since work is completely trackedThe primary solutions SynergyMMS offers are:Guest Issues - priority handling and escalation of guest issuesWork Request - multilingual tools make it easy to capture issuesPreventive Maintenance - both rooms and equipmentInspections - with each response recorded for detailed quality assuranceReports - scheduler allows for selected reports to be delivered via email automaticallyIntelligent Dispatching - allows work requests to automatically flow through the system and dispatch to the appropriate departmentTo learn more about SynergyMMS and how it is enabling efficiencies in guest service, click here.About SynergyMMSSynergyMMS is the software solution employed by the world's largest and most successful Hospitality companies. Providing tools that are designed to support the roles of the many diverse users in a hotel, SynergyMMS offers non-technical, multilingual user-friendly interfaces for intuitive operation. SynergyMMS is a comprehensive maintenance management solution developed from 30 years of history in the industry. While SynergyMMS is comprehensive, it is also easy to use making it the ideal product. For the busy and often under-staffed hotel, SynergyMMS is the way work gets done. For more information, please visit www.synergymms.com.
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The Time Nyack Hotel Enables Guest Service With Amazon Alexa

Volara 7 December 2017
NEW YORK, NY -- The Time Hotel in Nyack, New York, is engaging guests with Amazon Alexa. With a fresh new take on hospitality, the Dream Hotel Group, which operates The Time Nyack, chose Volara to provide the software that manages voice interactions with their guests.Planning your wedding? Thanks to this new technology, The Time Nyack now offers brides and grooms a chance to welcome their wedding guests with a personal greeting in their own voice over the Amazon Echo Dot. Hosting a corporate retreat? The Echo Dots at The Time Nyack can share an in-room welcome in your CEO's voice with your entire team to get them excited and engaged.Every guest can have the services of the hotel - whether concierge, housekeeping or valet - at the tip of their tongue. Next time you forget your toothbrush, there will be no need to pick up the phone. Just ask Alexa."The Time Nyack brings modern amenities to a boutique hotel environment in the heart of the Hudson Valley The Volara-powered Amazon Echo Dot devices found in our guest rooms are well equipped to handle guest requests, like helping them find local restaurants, music, amenities and events," said Christian Cooper, Vice President of Information Technology at Dream Hotel Group. "Volara's software not only allows us to manage the voice interactions with our guests, but also to route requests to the appropriate member of our staff.""Volara is thrilled to be partnering with Dream Hotel Group to bring cutting edge voice-based guest experiences to its guest rooms," said David Berger, CEO of Volara. "Volara's solution, which is custom tailored to meet the specific requirements of The Time Nyack, is running atop the Amazon Alexa platform. It puts the services of the hotel at the tip of guests' tongues, while always leaving a smile on their faces."New York-based Volara is the provider of hospitality-specific software for devices like the Amazon Echo, turning the widely used hardware into a hotel business tool that guests actually want to use. When a Volara-powered Echo is deployed in a hotel room, guests can prompt Alexa with questions typically asked of a hotel concierge, valet, housekeeper or bellman. Responses from Alexa are tailored to the hotel's unique brand and are easily updated in real-time by hotel staff. The solution provides an easy, fun way for guests to request services when needed without the hassle of a call to the front desk.To learn more about Volara's voice-hub, click here.About The Time NyackLocated in the historic Hudson Valley town of Nyack, just 30 minutes north of New York City, The Time Nyack opened in May 2016 as the first and only lifestyle hotel in Rockland County, making it a premier destination for unrivaled luxury in the area. Designed by award-winning architectural and interior design firm Glen & Co. Architecture, the hotel boasts whimsical decor and a refined and stylish aesthetic, melding art and history with a dash of urban energy to create a truly unique and inspired locale. Housed in a former factory turned recording studio, the boutique property features 133 loft-style guestrooms and suites, an outdoor pool deck and rooftop lounge with views of the Hudson River, over 4,000 square feet of private meeting and event space, including a 2,572-square-foot Ballroom, and fine dining at BV's Grill, an outpost of the famed Bobby Van's Steakhouses. Owned by WY Management and managed by Dream Hotel Group, The Time Nyack is the second hotel to debut in The Time Hotels collection and the first to open in the Hudson Valley. www.thetimehotels.com/nyack/About Dream Hotel GroupDream Hotel Group is a hotel brand and management company with a rich, 30-year history of managing properties in some of the world's most highly competitive hotel environments. Home to its Dream Hotels, Time Hotels, The Chatwal and Unscripted Hotels brands, Dream Hotel Group encompasses three business lines: Proprietary Brands, Hotel Management and Dining & Nightlife. The Company is committed to the philosophy that forward-thinking design, service and guest experiences should be available across market segments. Dream Hotel Group is dedicated to offering travelers an authentic connection to their chosen destination through a truly original approach. For more information, please visit www.dreamhotelgroup.com and follow @dreamhotelgroup on Twitter.About VolaraVolara is THE provider of custom voice-based solutions to the hospitality industry. Volara's proprietary software creates a hotel business tool atop the leading hardware and natural language processing platforms. Volara's proven best practices ensure high utilization rates and an optimal guest experience - ensuring hotel guests' engagement is personal and remarkable. Volara enables hotels to serve guests more efficiently and subtly influence their behavior while leaving them with a warm feeling toward the brand. For more information, please visit www.volara.io.Media Contact:Jodi Einhorn, Rubenstein Public Relations, jeinhorn@rubensteinpr.comKatie Fontana, Dream Hotel Group, kfontana@dreamhotelgroup.com
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Volara and Knowcross: An Integrated Voice-Based Housekeeping, Maintenance and Operations Support Solution

Volara 4 December 2017
New York, NY -- Volara, the voice-hub for the hospitality industry, and Knowcross, the global leader in providing software solutions for hospitality operations, today announced an integration that will turn the Amazon Alexa into a powerful hotel business tool - driving efficiencies in guest service that are measurable and significant. The combined solution aims to seamlessly connect guests to hotel staff and services by voice command.The integrated solution will be available to hotels across the world in early 2018.Volara provides an easy, fun way for guests to request items, get recommendations, and generally engage with hotel staff and services without the hassle of picking up the antiquated landline telephone still found in every hotel room. Hotel guests can ask questions typically asked of a hotel concierge, valet, housekeeper or bellman."Alexa, ask the hotel to clean my room.""Alexa, ask the hotel to bring me a toothbrush.""Alexa, ask the hotel to replace the light bulb in the bathroom."Interactions like these will be integrated seamlessly with Knowcross and immediately dispatched to the appropriate hotel staff.Through a seamless integration with a hotel's Property Management Software (PMS) system, the Knowcross platform helps in automatically assigning jobs, managing room cleaning and enabling quick service recovery. This allows hotels to manage operations more efficiently and thus deliver an enhanced guest experience.While the Volara-Knowcross integration will enable more efficient guest service, the solution will also provide insights from an aggregated interaction data that the hotel staff can use to improve guest services.Volara, which leverages the Amazon Alexa, Google Assistant and Alibaba Genie platforms, engages guests today in leading branded properties including Westin Buffalo, Alexis Hotel by Kimpton Seattle, TheWit by Hilton DoubleTree Chicago, as well as boutique hotels including Acme Hotel Chicago, Inn at the Pier, Marina Del Rey Hotel and Hotel Walloon, among others."Volara's integration with Knowcross will make a demonstrable impact on hotel service," said David Berger, CEO of Volara. "Guests will get what they want, when they want it. And staff will be able to serve those guests more efficiently. Guests can make requests just by talking in their room and their requests are routed directly through Knowcross to the appropriate member of staff for fulfillment." "While the Volara-Knowcross integration will enable more efficient guest service - seamlessly routing requests prompted by voice command - the solution is also a lot of fun for guests to use and requires no additional training for the housekeeping staff," noted Nikhil Nath CEO and Founder of Knowcross,. "The future of hotel guest engagement is voice and Knowcross is excited to join Volara's voice hub for the hospitality industry and offer this integrated solution to many customers." To learn more about Volara and the power of voice-based guest engagement, click here.To learn more about Knowcross and the how it is enabling efficiencies in guest service, click here.About KnowcrossFounded in 2002, Knowcross is a global leader in providing software products for hotel operations which help increase efficiency and enhance guest service, with a direct impact on the bottom-line.The Knowcross platform includes KNOW Service, KNOW Housekeeping, KNOW Glitch, KNOW Mobile, KNOW Inspection and KNOW Maintenance. The platform is cloud based (SaaS), supports multiple languages and allows extensive customization to suit the specific needs of each hotel. The platform is interfaced to a number of leading PMS systems, in-room control systems, messaging gateways and fire alarm systems.With a global customer base across 30 countries, the Knowcross client portfolio consists of some of the world"s most well-known brands including Rosewood, Aqua-Aston, Hoxton, Hyatt, IHG, Hilton, Kempinski, Taj, Oberoi, The Doyle Collection and Cheval; as well as marquee independents such as The Ned London, The Curtain London, The Halkin London, The Royal Garden London, Lancaster London, Le Bristol Paris, Dolder Grand Zurich, Storchen Zurich, Grand Hotel Via Vento Rome. Gansevoort Meatpacking, Sixty Soho, The Nomad New York.For more information, call +1 866 601 5669, emailsales@knowcross.com or visit www.knowcross.com
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Volara and Amazon Alexa: Driving Efficiency in Hotel Service

Volara 1 December 2017
Las Vegas, Nevada -- This morning's keynote address from Amazon Chief Technology Officer, Werner Vogels, examined the potential of Amazon Alexa in the enterprise and highlighted the measurable business impact that Volara's Voice Hub for the Hospitality Industry is already having at hotels across the country.Volara has been collaborating with Amazon Web Services (AWS) over the past year to deploy and manage Amazon Echo Dot devices in hotels across the country. The devices leverage the just announced Alexa for Business and run Volara's software - which enables local management of the voice-based interactions engaging guests and seamlessly integrates those interactions into the leading technologies operating in hotels today.Werner Vogel's assertions about the efficiency gains and positive experience of engaging with Amazon Alexa are proven out in the utilization data Volara is seeing at leading hotels across the country. Volara is voice automating an average of:240 item and service requests per 1,000 occupied room nights700 guest questions about the hotel and surrounding area per 1,000 occupied room nightsTraditionally, guests have called down to the front desk on the landline telephone found in every guest room. This antiquated and resource-intensive practice is being eliminated. Today, Volara is saving hotels 12 hours of staff time per 1,000 occupied room nights.With Volara and Amazon Alexa's collaboration hoteliers are able to:Answer questions about the hotel and surrounding areaReceive and route item and service requestsProvide recommendations from the conciergeCreate truly remarkable voice-based guest experiencesThese experiences are unique to, and consistent with, the hotel brand, but have included:Personalized arrival greetings from local celebritiesCustom-branded games built uniquely for hotel guestsHotel-curated musical experiences in the guest roomVolara - in collaboration with AWS - has put hotel services at the top of over 400,000 guests' tongues and smiles across each one of their faces."Volara's collaboration with AWS has resulted in demonstrable impact on hotel service," said David Berger, CEO of Volara. "Guests are better served and hotels are more efficient. Guests can make requests just by talking in their room and their requests are routed directly through existing hotel management software to the appropriate member of staff for fulfillment." Volara is deployed today at hotels across the United States, including those under all of the major flags."Our experience at the Alexis hotel has been consistent with what Amazon's CTO Werner Vogels described in his speech," said Jenn Gile, Assistant General Manager of the Alexis Hotel by Kimpton in Seattle, Washington. "The staff time saved by the Volara-powered Amazon Echo Dot devices at the Alexis - which adds up to over 40 hours each month - has enabled our professional team to focus on higher value engagement with our guests - i.e, those interactions that require a distinctly human touch.""Guests of Thompson Hotels are extremely tech savvy, and many of them have Alexa in their own homes. At Thompson Seattle we strive to provide a seamless technology experience for our guests when they travel and we are fortunate to be able to partner with a local company like Amazon. In addition to helping our guests be more efficient by using Volara-powered voice commands for concierge services and in-room controls, we are also enabling our guest services team to be more efficient," noted Amanda Parsons, General Manager of Thompson Hotel Seattle. "Guests may now get quick answers to many of their questions--from the hotel's Wifi password to the hours of our restaurant and rooftop bar--without having to pick up the phone, dial and wait for a response. In the meantime, our staff spends less time on the phone and more time with our guests, focused on personalizing and enhancing their stays."To learn more about Volara and the power of voice-based guest engagement, click here.
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Best Western Plus Hawthorne Terrace in Chicago is the first Best Western Hotel to put the Amazon Echo Dot in every guest room

Volara 7 November 2017
Chicago -- The Best Western Plus Hawthorne Terrace is now engaging guests with the Amazon Echo Dot powered by Volara, the voice hub for the hotel industry, and docked in the iHome iAVS1 in every guest room. The joint solution provides both staff and guest facing voice-based interactions that operate seamlessly alongside existing software in the hotel.The new device acts as a gateway to all the local happenings in Lakeview East, the vibrant neighborhood where Hawthorne Terrace resides and encourages them to "Live. Play. Stay. Like a local", which is Hawthorne Terrace's overarching purpose."Hawthorne Terrace is a neighborhood treaure, with the Amazon Echo, we can assist our guests in finding the amazing live theatre, music, exceptional dining, and robust events that take place in the neighborhood. And we are incredibly excited to announce our partnership with Volara". said Tony Klok, Principal of Rebel Hospitality which manages Best Western Plus Hawthorne Terrace. "Making sure our customers are delighted and engaged during their stay is our top priority. Our goal is to provide our guests an authentic neighborhood experience while more efficiently catering to their specific requests and desires.""Volara is proud to be partnering with the Best Western Plus Hawthorne Terrace to bring an unparalleled voice-based guest experience to its hotel rooms," said David Berger, CEO of Volara. "Volara's solution, which has been highly customized to meet the specific requirements of the hotel and is running atop the Amazon Alexa platform, will put the services of the hotel at the tip of each guest's tongue. This new offering will supercharge the experience of staying at a Best Western Hotel, while enabling the hotel to serve its guests more efficiently and effectively.""Hotel Technologies is excited to team up with Volara to deliver voice-enabled bedside solutions to Best Western properties. The innovative iHome iAVS1 Echo Dot docking station combines the power of Alexa voice with the convenience of charging, a dimmable clock display and higher quality stereo audio. We are confident that as more hotels embrace voice in the guest room they will trust iHome to deliver the additional features and value of iHome hospitality products," said Ely Ashkenazi, President, Hotel Technologies Inc.Use cases have been custom-tailored to the hotel and include, but are not limited to:Guest FacingItem & Service requestsConcierge recommendationsCompendium informationPersonal greetingsGuest surveysCustom gamesMusicStaff FacingRoom Status ChangesMaintenance RequestsPickup RequestsStaff TrainingAt Chicago's Best Western Plus Hawthorne Terrace, guests can ask for external information such as suggested places to dine in the area, by cuisine and daypart. They can also make requests of the hotel like request more towels, inquire about check-out . . . all with the simplicity of voice activation.New York-based Volara is the provider of hospitality-specific software for devices like the Amazon Echo, turning the widely used hardware into a hotel business tool that guests actually want to use. When a Volara-powered Echo is deployed in a hotel room, guests can prompt Alexa with questions typically asked of a hotel concierge, valet, housekeeper or bellman. Responses from Alexa are tailored to the hotel's unique brand and are easily updated in real-time by hotel staff. The solution provides an easy, fun way for guests to request services when needed without the hassle of a call to the front desk.To learn more about Volara's voice-hub, click here.
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Volara and Hotel Technologies to Bring New iAVS1 Docking Station for the Amazon Echo Dot to Hotels

Volara 11 July 2017
New York and Rahway, N.J. -- Volara, the leading provider of voice-based guest engagement software for the Amazon Echo, is working with Hotel Technologies Inc., a trusted leader in hotel bedside solutions with their iHome hotel bedside audio and power products, to offer hotel clients the iHome(r) iAVS1 Docking Station for the Amazon Echo Dot.Today, with the iAVS1 Docking Station, hotel guests can enjoy stereo sound with the Reson8(r) speaker technology, a high-contrast dimmable clock display, and a USB universal charging port for personal mobile devices. The iHome iAVS1 Docking Station provides this much-needed functionality not found in any other Amazon Echo Dot integrated hardware today."Hotels want to benefit from voice-based guest engagement on the Amazon Echo Dot, but many have been hesitant to add another piece of hardware to an already crowded bedside table," said David Berger, Volara CEO. "The iAVS1 from iHome replaces existing clock radios and will look beautiful in any hotel room. As important as the guest engagement functionality of Volara's solution, this new hardware incorporates all the functionality - including great speakers, a charging port, and dimmable clock display - that hotel guests have come to expect from iHome."When Volara's software is running on an Amazon Echo Dot docked in an iAVS1 from iHome, hotel guests can ask the solution questions typically asked of a hotel concierge, valet, housekeeper or bellman."Alexa, ask the hotel what's going on tonight.""Alexa, ask the hotel to bring me more pillows.""Alexa, ask the hotel to bring my car to the front."Interactions like these can bring the concierge's voice right into the guest room or be routed seamlessly into existing hotel software and immediately dispatched to the appropriate staff. Integrations include popular hotel software like HotSoS, SynergyMMS, Salesforce, Kipsu, TrustYou Messaging, Zingle, and many others.Volara enables hotels to extend their respective brands to the voice-medium. Use cases are custom-tailored to each hotel's business objectives, but some popular use cases include:Room requestsConcierge recommendationsVoice-only promotionsPersonal greetingsCompendium informationCustom gamesLoyalty programsAnd more . . .Volara is engaging guests today in leading properties, including: JW Marriott San Antonio, Alexis Hotel by Kimpton Seattle, TheWit by Hilton DoubleTree Chicago, Marina Del Rey Hotel and Hotel EMC2 by Autograph Collection, among many others.Features of the iHome iAVS1 Docking Bedside Speaker for Amazon Echo Dottm include:Removable inserts for both 1st & 2nd Generation Amazon Echo DottmStereo Sound from the Reson8(r) speaker technologyHardwired aux-in cable to play Amazon Echo Dot audioLarge High-contrast clock displayCapacitive touch display dimmer with 8 levels of brightness controlBattery backup for clock2.1 Amp micro USB charging cable connection for the Amazon Echo DottmUSB universal charging port for mobile devicesAudio Output: 6 watts RMS"We are happy to support Volara's new voice-based guest technology software for Amazon Echo Dot products," said Ely Ashkenazi, Managing Director of Hotel Technologies. "iHome's compact bedside solution is the perfect complement to Volara's new hotel software technology by bringing a clock interface, exceptional sound and a USB port for charging mobile devices, all of which are important to hotel guests."To learn more about the Volara voice-based guest engagement solution with iAVS1 Docking Station from iHome, click here or email info@volara.ai.About Hotel Technologies, Inc.Hotel Technologies brings "the science of feeling at home"tm to hotels and their guests. Affiliated with SDI Technologies, a 60-year-old consumer electronics powerhouse, Hotel Technologies designs, develops, engineers and manufactures state-of-the-art intelligent electronic products and patented technologies for hotels and resorts. Products include easy-to-program branded electronic clock radios that are guest-friendly and inviting to hear. For more information, go to www.hoteltechnologies.com or call, toll-free, (888) 74-HOTEL -- (888) 744-6835.
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Volara Provides First Voice-Based Guest Engagement Solution for the Hospitality Industry

Volara 23 June 2017
NEW YORK CITY -- Volara, the first voice-based hotel guest engagement solution that turns the Amazon Echo and Alexa into a powerful hotel business tool, announced today its deployment in 12 hotels nationwide. The firm's hotel-grade software connects guests to hotel staff and services by automated voice.Volara, which leverages the Amazon Echo and Echo Dot devices, engages guests today in leading branded properties including JW Marriott San Antonio, Hotel EMC2 by Autograph Collection Chicago, Alexis Hotel by Kimpton Seattle, and TheWit by Hilton DoubleTree Chicago, as well as boutique hotels including Acme Hotel Chicago, Marina Del Rey Hotel, The Wayfarer and Hotel Walloon, among others.Volara provides an easy, fun way for guests to request services, get recommendations, and generally engage with hotel staff and services without the hassle of picking up the antiquated landline telephone still found in every hotel room. When Volara deploys its solution, hotel guests can ask questions typically asked of a hotel concierge, valet, housekeeper or bellman. The interactions are integrated with existing hotel software and immediately communicated to staff. Responses to guest inquiries are tailored to the hotel's unique voice and are easily updated in real-time by hotel staff.While Volara creates memorable voice-based guest experiences and enables efficient guest service, the solution also reports insights from the aggregated interaction data that hotel staff can use to improve guest services. In an easy-to-use dashboard, the hotel staff can see all hotel service requests from guests and identify trends within those requests. Also within the dashboard, the staff can update responses to each question to reflect timely offers and upcoming activities."Volara's solution has already proven the tremendous power of voice in the hotel environment," said David Berger, CEO of Volara. "The properties can serve their guests in a personal yet automated manner that guests love. Relevant suggestions from the hotel concierge drive new revenues for the hotel, and every interaction is aligned to achieve well-recognized and measurable hotel KPIs." "ACME is always looking for ways to stay ahead of the curve by bringing new technologies to our guests to enhance their stay," said Jim Harness, general manager at ACME Hotel Company in Chicago. "We knew Volara's customized voice-based guest engagement solution on the Amazon Echo would be a perfect fit for our guests, acting as a high-tech personal assistant for a number of hotel services and information on demand.""Volara's voice-based guest engagement solution on the Amazon Echo Dot was simple to deploy and personalize for our hotel," noted Jenne Oxford, General Manager of the Alexis Hotel by Kimpton. "We're serving our guests more efficiently while creating unique experiences that our guests will always remember and associate with the Alexis."Volara enables hotels to extend their respective brands to the voice-medium. Use cases are custom-tailored to each hotel's business objectives, but some popular use cases include:Room requestsConcierge recommendationsVoice-only promotionsPersonal greetingsCompendium informationCustom gamesLoyalty programsAnd many many more!Volara provides hotels with a full service solution, including:Custom Amazon Alexa skill that is only accessible by guests and staff on the hotel propertyProprietary dashboard that enables management of hotel content in real time, logging of all guest interactions with the custom skill in real time, and aggregated data and analytics that will improve guest services decision makingIntegrations into leading hotel software, including incident management systems, point of sale solutions (POS), and SMS based guest engagement solutionsProprietary hotel personality development which ensure the voice of the hotel is consistent with its brandHotel Branded Amazon Echo or Echo Dot hardware and collateralSet-up, connectivity and installation of the solution across the propertyStaff training and implementation of best practices to drive utilization and improve guest experienceOngoing software customization, updates and supportAccording to a 2017 study by Hospitality Technology magazine, 52 percent of hoteliers are focused on improving digital customer engagement and 24 percent are focused on improving guest room technology. Volara is well-suited to improve the guest experience using the latest technology while also creating opportunities for added revenue and improved efficiency.To learn more about Volara and the power of voice-based guest engagement, click here.

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