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KEYPR Announces Major Platform Release

KEYPR 5 January 2018
KEYPR, the leading cloud-based technology platform for the hospitality industry providing an integrated end-to-end experience for guests and staff through embedded and mobile devices, announced today the release of a significant upgrade to its platform including a variety of powerful new features and major enhancements to existing features."The new platform dramatically increases our existing lead in hospitality guest technology by enabling the rapid development and deployment of new features, integrations and interfaces based on the needs and requirements of our customers," said Nandan Kalle, KEYPR's VP of Product. "We have invested significant time working with our customers to create a platform optimized for their needs."Hotel management, staff and their guests will experience significant improvements including ease of use across all touchpoints, as well as, consistent feature updates and enhancements. For example, the guest app experience includes overall improvements to dining and service requests functionality. Staff-facing features include enhanced work order escalations, service request targeting and common area tablets to support events and cross-property services. KEYPR's new platform release also offers more customization options across all of the platform touchpoints including the guest app, in-room tablets, keyless entry and the integrated dashboard (GEMS), and paves the way for additional touchpoints for guests and staff. On the backend, KEYPR engineers will be able to roll out features in a faster, more efficient way."One thing that sets us apart from the pack of one-off point solutions in hospitality, is our ability to complement existing hospitality ecosystems," said KEYPR CEO Robert Stevenson. "The launch of our updated platform allows for a more robust experience for our hotel operators and guests, while enhancing KEYPR's integrations with property management systems, room control vendors and content providers."The new platform will generally enhance connectivity across the KEYPR ecosystem and simplifies integrations with other technology and content providers, such as iHeartMedia, which, along with dozens of others, already have apps available on the KEYPR platform.About KEYPRKEYPR is a cloud-based guest experience and management platform for hotels, casinos and luxury residences. The platform delivers a friction-free personalized guest experience, while creating new operational efficiencies and driving additional revenue opportunities for property owners. Guests can access a directory of services, including dining, entertainment, third-party content and more through an in-room tablet and custom mobile app. The app also allows guests to bypass the front desk via KEYPR's Keyless Entry. Additionally, owners and managers gain valuable insight through the integrated dashboard (GEMS) and intuitive tools that provide visibility into guest needs before, during and after their stay -- all while easily monitoring operational KPIs across multiple properties. For further information, visit: www.keypr.com.
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KEYPR Now Live at Fairmont Miramar

KEYPR 6 December 2017
Iconic Santa Monica resort hotel deploys KEYPR's cloud-based platform which brings the latest guest experience technology to the hospitality industryKEYPR, the leading cloud-based technology platform for the hospitality industry providing an integrated end-to-end experience for guests and staff through embedded and mobile devices, announced today that Fairmont Miramar Hotel & Bungalows has deployed its expansive hospitality platform."We pride ourselves on providing a luxury experience that is efficient and unobtrusive, and as our guest demographics diversify, we must find ways to cater to growing technological needs while maintaining the service we are known for," said Matthew Lehman, Fairmont Miramar's General Manager. "KEYPR addresses all of those needs in one neat package."Through the KEYPR platform, Fairmont Miramar guests and staff have access to a custom mobile app, in-room tablets and Guest Experience Management System (GEMS) which combined will dramatically improve operational efficiency, open up new revenue streams, and meet the expectations of today's connected traveler. In Q1 2018, the hotel will deploy KEYPR's keyless entry system.In addition to a seamless PMS integration, KEYPR has partnered with Royal Service, a Fairmont Raffles Hotels International technology solution that manages hotel operations around guest services for Fairmont properties. KEYPR's integration with Royal Service allows guests to request specific activity items i.e. extra towels or room service through their in-room tablets and mobile guest applications. Hotel staff will be able to customize and efficiently manage the completion of these activities from their Royal Service dashboard as well as notify the guest when their request has been completed."We are thrilled to launch at the Fairmont Miramar, our first Fairmont property," said KEYPR CEO Robert Stevenson. "With its multiple amenities and iconic stature, the Fairmont is perfectly poised to benefit from the broadest guest experience platform on the market today."About KEYPRKEYPR is a cloud-based guest experience and management platform for hotels, casinos and residential properties. The platform delivers a friction-free personalized guest experience, while creating new operational efficiencies and driving additional revenue opportunities for property owners. Guests can access a directory of services, including dining, entertainment, third-party content and more through an in-room tablet and custom mobile app. The app also allows guests to bypass the front desk via keyless entry. Additionally, owners and managers gain valuable insight through the integrated dashboard (GEMS) and intuitive tools that provide visibility into guest needs before, during and after their stay -- all while easily monitoring operational KPIs across multiple properties. For further information, visit: www.keypr.com.CONTACTMegan PopeDirector of Marketing, KEYPRmegan@keypr.com844-456-3977Link to official press release: http://www.prweb.com/releases/prweb14981731.htm
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Mirror Image and KEYPR Announce Strategic Partnership

KEYPR 14 November 2017
LOS ANGELES -- KEYPR, the leading cloud-based technology platform for the hospitality industry providing an integrated end-to-end experience for guests and staff through embedded and mobile devices, announced today they have formed a strategic partnership with Mirror Image to create the industry's first cloud-based smart mirror, REMi. REMi is a "virtual butler" for the hospitality industry powered by the expansive KEYPR platform.REMi, which launched yesterday at BDNY, is the industry's most comprehensive guest experience hospitality platform. In-room technology has advanced dramatically but no one has yet harnessed the power of mirrors to showcase revenue driving services and amenities. Mirror Image has over 25 years of experience serving the hospitality industry as a trusted source for custom mirrors, backlit mirrors and artwork, catering to all segments of the industry so this move to expand their offering to feature integrated technology is a natural step."I have been developing this project for years and it's something our customers have been asking for and I'm thrilled to be launching this labor of love at BDNY," said Glenn Neugarten, CEO of Mirror Image. "The team at KEYPR really connected with the vision and partnering with them really accelerated the project. Technology is always a conversation within the FF&E space and we have made great strides towards combining aesthetics with functionality and look forward to further pushing boundaries with both design and technology."REMi is highly customizable; hotels will be able to purchase the smart mirror on its own or the complete package which features a mobile app, in-room tablets, keyless entry and GEMS (KEYPR's proprietary back office Guest Experience Management System)."The team at Mirror Image has a fabulous reputation within the industry for their product quality, breadth of offering and customer service. When they came to us with this idea, we didn't hesitate. With the KEYPR platform powering the REMi concept, we have dramatically expanded on the most advanced and integrated in-room technology offering on the market."REMi is now available to order and will begin delivering Spring 2018. For more information, to request a catalogue or a demo, contact iamREMi.io. For appointments or more information, please email info@keypr.com.
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KEYPR Launches Voice, Chat, Mobile Device Management and Web Access

KEYPR 15 June 2017
KEYPR(r), a technology company whose cloud-based platform connects the hospitality experience for guests, staff and management through mobile technology, announced today four major enhancements which will be unveiled at HITEC(r) Toronto. KEYPR Voice, Chat, Mobile Device Management (MDM) and Web Access open the KEYPR platform to an even broader audience and will be made available to all KEYPR customers at no additional cost.These enhancements further differentiate KEYPR as the most comprehensive hospitality technology platform connecting guests, staff and management. "Our goal is to continuously innovate to stay ahead of consumer technology in order to provide our existing affiliates and new customers with a platform that meets their guests' expectations," said Nizar Allibhoy, CEO. "Guests want the convenience and ease of consumer technology while on the road. Hotels and residential properties need to offer the right tools that are easy to deploy and simple for staff to use. We look forward to showcasing these new features at HITEC Toronto."New platform features that will be demonstrated at HITEC Toronto include:KEYPR Voice KEYPR Voice allows guests to use their voice to access all the services offered through the KEYPR platform. Guests can use the KEYPR app or in-room tablets to order, schedule and request services and amenities, activate room controls and more. Giving guests access to hotel services from the minute their reservation is active offers opportunities for hotels to increase revenue and deliver a more enjoyable and seamless guest experience.KEYPR Chat KEYPR Chat offers easy-to-use two-way chat functionality built right into the KEYPR platform. This new feature uses a combination of machine learning while also allowing direct staff interaction to provide guests an additional means of engagement both on and off premises. Staff can manage conversations through the KEYPR GEMS(r) dashboard while guests can simply use either SMS or their favorite chat client (WhatsApp, Facebook Messenger, etc.)Mobile Device Management (MDM)High staff turnover in addition to security and privacy challenges have made it difficult for hotels to deploy back of house mobile technology. The new KEYPR MDM feature gives hotels the ability to set up, manage and track a fleet of staff mobile devices from the KEYPR GEMS management dashboard. Staff can access GEMS via mobile to respond to guest requests in real-time, while management can gain more insight into service delivery times and maintain greater control over staff activites on-property.Guest Web AccessThrough Web Access, KEYPR affiliates can provide guests a personalized web portal, offering all the services and amenities available via the KEYPR platform. KEYPR's Web Access features a customizable & responsive mobile framework, enabling guest access without the need to download an app, while also fully integrating with each property's existing website.KEYPR is currently deployed across a portfolio of hotels, casinos and luxury residential properties. The company has brand deals with Denihan Hospitality, Proper Hospitality, LE Hotels and Greystone Hotels, among others. In June the KEYPR platform begins deployments in casinos starting with Odawa Casino Resort and Lac Vieux Desert, with more properties to follow in 2017.For more about the KEYPR platform, or to request a demonstration at HITEC Toronto, email demos@keypr.com.

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