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    HITEC DUBAI

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    December 5–6, 2018
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Intelity is Now Live at The St. Regis Atlanta

Intelity 13 December 2018
Intelity, the world's first and most widely used integrated guest services platform, is now live at The St. Regis Atlanta and providing technological advancements for both guests and staff. The addition of Intelity is a part of the resort's multi-million dollar, property-wide refresh expected to be completed in early 2019.An important aspect of the remodel was catering to tech-savvy travelers, leading to the installation of Intelity's in-room tablets which allow guests to control room features such as lighting and air conditioning, order room service, and access information about hotel amenities. On the management side, the Intelity platform integrates with LightSpeed, the Marriott property management system, and is fully integrated with the hotel's point-of-sale system, MICROS Simphony. These integrations connect staff directly with guests so they can easily manage service requests for housekeeping, transportation, and concierge. Each guest room and suite is attended by the St. Regis Butler Service, an ever-present yet unobtrusive service dedicated to meeting the needs of discerning global travelers."The St. Regis Atlanta is timelessly Southern and now exquisitely reimagined," said Guntram Merl, general manager of The St. Regis Atlanta. "The refresh of our elegant hotel and integration of the Intelity platform will delight new travelers, as well as returning guests who have visited over the past 10 years."The St. Regis Atlanta is a 26-floor development featuring 151 luxuriously-appointed guest rooms and suites, 53 residences, and more than 24,000 square feet of contemporary meeting and event space. Located in exclusive Buckhead, the St. Regis is within walking distance of Atlanta's finest specialty shopping, restaurants, art galleries, and landmark corporations. It's a distinctive destination where Georgian architecture and style are effortlessly married with modern technology.Implementing the Intelity platform means The St. Regis Atlanta meets AAA's new technological requirements and ensures the resort will retain its AAA Five Diamond status. In 2014, The St. Regis Atlanta was named Conde Nast Traveler's #1 Business Hotel in the World and one of the World's Best Large City Hotels by Travel + Leisure. It also received Forbes Travel Guide's Four Star Award and Travel Weekly's Silver Award for Best Pool Design.About The St. Regis AtlantaCombining timeless sophistication with an unrivaled dimension of luxury, The St. Regis Atlanta Hotel & Residences debuted April 14, 2009. The 26-floor development features 151 luxuriously appointed guest rooms and suites, 53 St. Regis Residences, more than 24,000 square feet of contemporary meeting and event space, two exclusive bars, world-class culinary options, a state-of-the-art fitness facility that overlooks an exquisite 40,000-square-foot Pool Piazza and poolside Bar, a 7,800-square-foot Remede Spa, and Astor Court, the resort's distinctive upper lobby restaurant offering compelling cuisine and an unparalleled ambiance. Each guest room and suite is attended by the signature St. Regis Butler Service, an ever present yet unobtrusive service dedicated to meeting the needs of discerning global travelers. The property continues to be listed among the Top Hotels in the South by Conde Nast Traveler for its Readers' Choice Awards and in 2017 and 2018, it received a Gold Badge in U.S. News & World Report's Best Hotels in the USA. The St. Regis Atlanta Hotel & Residences is located at 88 West Paces Ferry Road in Buckhead. For more information, please call 404.563.7900 or visit www.stregisatlanta.com.
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Silver Reef Casino to Implement KEYPR's Guest Experience and Management Platform

Intelity 19 October 2018
Los Angeles, CA (October 18th, 2018) -- KEYPR, the technology company whose enterprise cloud platform is the leader in guest experience and hospitality management, announced today that its system will soon deploy at Silver Reef Casino in Ferndale, Washington.The casino chose KEYPR's full cloud-based platform during a rebranding and technology upgrade. "We are not far from the technology-focused Vancouver market and it's important we stay up with and even ahead of expectations," said Randy Hulce, Silver Reef Casino Hotel Director. "We know we need to take advantage of the best solutions possible to provide our guests with the service they deserve while also being efficient and meeting our goals."In addition to the resort's more than 50,000-square-feet of gaming, it has hotel rooms, 10 restaurants, and a full- service spa at its location near the U.S-Canadian border.The property will offer its guests a custom-branded mobile app with mobile key and in-room tablets opening up infinite tools to manage their stay throughout the entire guest journey. It will also use KEYPR's integrated dashboard Guest Experience Management System (GEMS) to streamline and track guest and staff member interactions.KEYPR's customizable, easy-to-use mobile app, for those "on the go," allows guests to expedite check-in and check- out, avoiding the busy front desk. It lets guests receive push notifications, order room service, communicate directly with hotel staff (such as texting the valet, for example), and get messages from hotel staff whether on or off property. The hotel can also receive guest feedback through the app in real time for active service recovery.The casino hotel will use the powerful promotions engine built into KEYPR's tablets to market its casino, restaurants, and other amenities, and to provide discounts and other specials.On the back-of-house side, it will use GEMS via desktop and mobile, which allows staff to provide attentive service to guests across the property and respond to requests in real time. GEMS keeps track of work orders, service delivery times, and monitors all activity so hotel operations can see their entire workflow 24/7. Silver Reef Casino management can then use that valuable data to make informed staffing, purchasing, and operational decisions."We are thrilled to further expand the KEYPR and Intelity casino portfolio by partnering with Silver Reef Casino," said KEYPR Senior Vice President of Sales Benjamin Keller. "They are already doing great things at this property and we look forward to seeing the KEYPR platform add a great deal of value to the operations team and guest experience."KEYPR is merging with Intelity, the leading integrated mobile and in-room technology provider for the global travel industry. The new company, branded as Intelity, touches all points of the hotel guest and employee journey and is, by far, the largest and most deeply integrated, comprehensive hospitality platform available.
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KEYPR and Intelity to Participate in The Lodging Conference

Intelity 25 September 2018
Los Angeles, CA (September 24th, 2018) - KEYPR will participate in one of the world's top hotel industry events, The Lodging Conference which kicks off today in Phoenix, AZ. At Wednesday's think tank session focused on tech, the company's CEO Robert Stevenson will have the opportunity to speak about the merger between KEYPR and Intelity and the vision for the newly combined company. The company will also offer live demos of the platform for the duration of the conference. Stevenson will join five other panelists, during a think tank session titled "Tech Forward: A Look at Game-Changing Innovations and Concepts." He will share how the merger will form the most robust, reliable and sophisticated enterprise guest experience platform available in hospitality and what it means for hoteliers. The panel, which will be moderated by Richard Siegel, President and Publisher at Hotel-Online and Hospitality Upgrade, will cover game-changing innovations, and how hospitality technology is rapidly changing. Specific topics including mobile apps, data protection, GDPR Compliance, in-room automation, and keeping up with ratings agencies will all be covered."It's been a busy summer for us at both Intelity and KEYPR, and The Lodging Conference offers us the perfect platform to start talking about the merger - what it means for customers, and what it means for the industry as a whole, as well," said Stevenson. "There are no other companies out there that offer as complete a platform as ours. Both hospitality ratings agencies, like AAA and travelers alike, are increasingly demanding specific connective technologies in hotels, and we are perfectly poised to address all of these needs in a modular, easy-to-implement way."Not only does the united company have a strong product line but it also combines two talented, global workforces, which significantly strengthens the group's existing expertise in hotel mobile and in-room technologies.The combined platform covers the complete guest mobile journey, including check-in (allowing guests to skip the front desk), mobile key (integrated with most major locking systems), guest services and digital concierge tools. It includes a complete in-room solution with customizable tablets, seamless TV casting, and voice via Amazon Alexa. It also offers a text messaging solution for guest-to-staff communication, and a complete staff management system, full workflow, ticketing and an operations dashboard (desktop and mobile), real-time content controls, immersive business intelligence, guest-to-staff, and staff-to-staff request fulfillment, as well as robust marketing and advertising functionality.Intelity and KEYPR staff members will be present at the conference to provide demonstrations and explain how the platform creates operational efficiencies and revenue opportunities for property owners and operators.The companies' future consolidation is a huge step forward for hospitality technology. For more information, visit intelitycorp.com and keypr.com.About IntelityIntelity, headquartered in Orlando, Florida, is the creator of the world's first and most widely used integrated guest services platform, ICE (Interactive Customer Experience). With certified integrations to all major hotel back-end management systems (POS, PMS, Ticketing, Spa and Room Controls), Intelity's ICE is a centralized property-automation system that delivers concierge-level services, guest request tracking and fulfillment, business-intelligence analytics, marketing/messaging capabilities, and a full content management system. Since beginning operations in 2007, the Inc. 5000 company has gained a reputation as a leader in hospitality technology with installations across six continents, including most major brands and many celebrated independent properties. Intelity recently received designation as the "Official Mobile and In-room Technology Provider" of the Forbes Travel Guide. For more information, please call 1-888-738-7271 or visit www.intelitycorp.com.About KEYPRKEYPR is the broadest cloud-based guest experience and management platform for hotels, casinos and luxury residences. The platform delivers a personalized, friction-free guest experience, while creating new operational efficiencies and driving additional revenue opportunities for property owners and operators. Guests can access a directory of services, including dining, entertainment, third-party content and more through an in-room tablet and custom mobile app. The app also allows guests to bypass the front desk via KEYPR's digital key. Additionally, owners and managers gain valuable insight through the integrated dashboard (GEMS) and intuitive tools that provide visibility into guest needs before, during and after their stay &mdash' all while easily monitoring operational KPIs across multiple properties. For further information, visit www.keypr.com.
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It's Budget Season... Are You Ready?

Intelity 18 September 2018
According to Hospitality Technology's 2018 Customer Engagement Technology Study, 65% of guests say they are willing to pay higher rates and are more likely to return to a hotel that offers access to the technology they deem important. Guests' technology demands for 2019 include having a hotel mobile app with a variety of features, the ability to check-in and out from a mobile device, and high-tech features available in guestrooms. However, travelers aren't the only people demanding better hotel technology.When AAA revised its Approval Requirements and Diamond Rating Guidelines in April of this year, it put connective technologies front and center so that guests and lodging operators could "interact on an increasingly personalized basis." So, for a hotel to achieve a higher AAA Diamond Rating in 2019, it will need to budget for more engaging technologies...A 3-Diamond rating will require a hotel to feature mobile technology that supports check-in/outA 4-Diamond rating will require mobile check-in/out PLUS remote guest-service access through mobile devicesA 5-Diamond rating requires all the previously mentioned features PLUS mobile key access and advanced connectivity across all guest interactionsAs hoteliers prepare their 2019 budgets, various studies in consumer travel behaviors are substantiating the need to incorporate mobile guest experience solutions."As the summer winds down and the 2019 budget season ramps up, hoteliers need to bring technology to the forefront of their capital plans," said David Adelson, Intelity CEO. "Owners and operators need to ask themselves these important pre-budget planning questions: 'Is our relationship with guests as strong as it could be? Are we digitally engaging with everyone from the moment they make a reservation? Are we increasing guest engagement and communication at all stages of the guest journey? Are we developing guest loyalty for long-term benefits? Are we empowering staff with tools to ensure five-star service and experiences? And, are we investing in digital systems that will integrate with other key property solutions?'"If the answer is 'no' to any of the above, then it's time to call Intelity," Adelson said. "We provide a one-stop-shop to the engagement solutions that guests are demanding the most. In fact, Intelity and KEYPR are providing 20 out of the 24 mobile functions that guests revealed wanting the most in the HT 2018 CETS report."The Intelity and KEYPR platforms are giving guests fingertip connectivity to the hotel along every step of their journey, from the moment reservations are made until long after travelers check out inclusive of App, Mobile Web, Text, Social and In-App chat. By giving guests direct digital access to request things like room service, housekeeping or wake-up calls, hoteliers are revolutionizing and personalizing the guest experience. Budgeting for these solutions is an investment in guest loyalty and satisfaction. The result is a healthy financial future for owners.Intelity and KEYPR can:Place tablets in rooms, including hardware, software and installationEliminate more than $12,000 in annual in-room printing costsIncrease average monthly IRD revenue by at least 6%Open two-way guest communication with 85% average usageProvide daily business intelligence on operational efficiencyAs technology continues to dictate travelers' expectations and demands, Intelity and KEYPR stand ready to equip hoteliers with the tools they need to deliver on those experiences.To book a demo please email demos@keypr.comAbout IntelityIntelity, headquartered in Orlando, Florida, is the creator of the world's first and most widely used integrated guest services platform, ICE (Interactive Customer Experience). With certified integrations to all major hotel back-end management systems (POS, PMS, Ticketing, Spa and Room Controls), Intelity's ICE is a centralized property-automation system that delivers concierge-level services, guest request tracking and fulfillment, business-intelligence analytics, marketing/messaging capabilities, and a full content management system. Since beginning operations in 2007, the Inc. 5000 company has gained a reputation as a leader in hospitality technology with installations across six continents, including most major brands and many celebrated independent properties. Intelity recently received designation as the "Official Mobile and In-room Technology Provider" of the Forbes Travel Guide. For more information, please call 1-888-738-7271 or visit www.intelitycorp.com.About KEYPRKEYPR is the broadest cloud-based guest experience and management platform for hotels, casinos and luxury residences. The platform delivers a personalized, friction-free guest experience, while creating new operational efficiencies and driving additional revenue opportunities for property owners and operators. Guests can access a directory of services, including dining, entertainment, third-party content and more through an in-room tablet and custom mobile app. The app also allows guests to bypass the front desk via KEYPR's digital key. Additionally, owners and managers gain valuable insight through the integrated dashboard (GEMS) and intuitive tools that provide visibility into guest needs before, during and after their stay &mdash' all while easily monitoring operational KPIs across multiple properties. For further information, visit www.keypr.com.
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Intelity x KEYPR Meet Guests' Mobile Demands

Intelity 23 August 2018
According to Hospitality Technology's 2018 Customer Engagement Technology Study, hotels are slow to adopt the mobile functionality guests want. Over 40% of those surveyed want to do one or more of the following: use their smartphones and tablets to manage reservations, control the guest room environment, check in/out, request services, order room service, unlock their rooms, and more. However, fewer than half of all hotels currently offer a majority of these mobile features. According to the study, of the 24 mobile features guests want, only 3 are widely available (room reservations, loyalty program management and on-property events).The good news for hoteliers is that soon-to-be combined companies Intelity X KEYPR can equip properties with up to 75% of the mobile functions guests want today, and even more will be available in the future."Since Intelity's inception back in 2008, I have been amazed to witness firsthand the development in the hospitality technology space. Technology is truly disrupting the industry and mobile applications in particular are redefining how services are delivered," said David Adelson, Intelity President and CEO.The study released last week shows that hotels are realizing the importance of adding mobile technology to all areas that touch the guest. Further findings revealed significant increases since 2017 in enablement of mobile check-in/out and room controls. The ability to bypass the front desk by activating a mobile key went up from 16% in 2017 to 35% today.Merger = MoreUpon completion of its merger with KEYPR, Intelity will offer the broadest, most complete guest service and in-room technology platform available on mobile, tablet, TV, chat, voice, back-office, CMS, mobile key, and more. The combined platform will provide hotels with 20 out of the 24 mobile functions that travelers said they want in the 2018 CETS, including:Room reservationsLoyalty program managementCalendar of eventsMobile check-in/out (with enhanced PMS integration)Search for hotels with location-based technologyView property mapsTake a consumer satisfaction surveyIntegration of mobile device and in-room TVMobile room keyRead/post reviewsRequest serviceOrder room service (with enhanced POS integration)Retrieve bill (with enhanced PMS integration)Ability to change and manage reservationPurchase servicesReceive/redeem couponsSchedule wake-up callsControl guest roomAccess social mediaAbility to order/request services w/ voice controlDemand for smart technology continues to grow. The capability to control guestroom TVs from mobile phones is up 22% over last year, and the ability to purchase hotel services such as spa, golf, etc. is up 22% as well; using a smartphone as a guest room key and ordering room service via a mobile device are both increased this year to 19%; and scheduling wake-up calls via mobile rose to 16%."In the last year, hotels have made strides toward meeting guests' mobile demands," said KEYPR CEO Robert Stevenson. "This is good news, but as an industry we can do better. To deliver the most mobile services in ways guests are expecting takes choice, speed, convenience, empowerment, and ultimately value. It takes the Intelity X KEYPR platform."About IntelityIntelity, headquartered in Orlando, Florida, is the creator of the world's first and most widely used integrated guest services platform, ICE (Interactive Customer Experience). With certified integrations to all major hotel back-end management systems (POS, PMS, Ticketing, Spa and Room Controls), Intelity's ICE is a centralized property-automation system that delivers concierge-level services, guest request tracking and fulfillment, business-intelligence analytics, marketing/messaging capabilities, and a full content management system. Since beginning operations in 2007, the Inc. 5000 company has gained a reputation as a leader in hospitality technology with installations across six continents, including most major brands and many celebrated independent properties. Intelity recently received designation as the "Official Mobile and In-room Technology Provider" of the Forbes Travel Guide. For more information, please call 1-888-738-7271 or visit www.intelitycorp.com.About KEYPRKEYPR is the broadest cloud-based guest experience and management platform for hotels, casinos and luxury residences. The platform delivers a personalized, friction-free guest experience, while creating new operational efficiencies and driving additional revenue opportunities for property owners and operators. Guests can access a directory of services, including dining, entertainment, third-party content and more through an in-room tablet and custom mobile app. The app also allows guests to bypass the front desk via KEYPR's digital key. Additionally, owners and managers gain valuable insight through the integrated dashboard (GEMS) and intuitive tools that provide visibility into guest needs before, during and after their stay &mdash' all while easily monitoring operational KPIs across multiple properties. For further information, visit www.keypr.com.
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KEYPR and Hafele Team up for Global Technology Partnership

Intelity 20 June 2018
HITEC - Houston, TX - KEYPR, the technology company whose enterprise cloud platform is the leader in guest experience and hospitality management, announced today that they have partnered with Hafele, globally-renowned specialists in hospitality hardware, cabinet fittings, and smart architectural systems. As part of a larger tech initiative for Hafele, this integration will allow end users to utilize advanced digital key and in-room technologies such as lighting, audio, and other guest room functionality via the KEYPR platform, ultimately touching all aspects of the guest-facing experience. This partnership will also extend to Intelity on the heels of yesterday's merger announcement to combine both entities to form the largest, most richly integrated company in hospitality.Hafele has built a reputation for delivering best-in-class hardware in over 150 countries and, with their latest access and room control technologies, the company is poised to continue their market penetration. The global smart lock vertical has seen dramatic growth recently with Grand View Research forecasting demand for smart locks to reach 135 million units by 2024. With integrated connectivity, mobile guest experience management, room controls, and digital key solutions now as necessities in hospitality, KEYPR's integration with Hafele benefits both companies, as well as their respective hotel, residential, and cruise line customers."KEYPR has positioned itself as best-in-class by placing emphasis on providing a completely seamless, fully integrated digital guest experience," said Christoph Dechler, Category Manager across new technologies at Hafele. "We are excited to leverage our global strength with a highly trusted brand that shares our values of delivering unparalleled customer service and prioritizing innovation in hospitality.""The team at Hafele are world-renowned innovators of functionality, and their 95-year history is a testament to their ability to provide products for a broad landscape and evolving customer needs," said KEYPR Co-Founder and COO Mark Anderson. "We are fortunate to have such a great partner and look forward to collaborating as we roll out the partnership globally."Initial markets benefitting from the partnership include North America and Australia, with Europe and greater Asia to follow. Both KEYPR and Intelity will be at HITEC and to request a demonstration, please email demos@keypr.com or sales@intelitycorp.com or stop by booths #2127 or #1710 on the show floor.About KEYPRKEYPR is a cloud-based guest experience and management platform for hotels, casinos and luxury residences. The platform delivers a personalized, friction-free guest experience, while creating new operational efficiencies and driving additional revenue opportunities for property owners and operators. Guests can access a directory of services, including dining, entertainment, third-party content and more through an in-room tablet and custom mobile app. The app also allows guests to bypass the front desk via KEYPR's digital key. Additionally, owners and managers gain valuable insight through the integrated dashboard (GEMS) and intuitive tools that provide visibility into guest needs before, during and after their stay -- all while easily monitoring operational KPIs across multiple properties. For further information, visit www.keypr.com.About Hafele Hafele [HAY fell leh] is a leading worldwide supplier of furniture and architectural hardware components that improve the functionality of cabinets, doors, kitchens, bathrooms and other living and working environments. LED lighting, decorative hardware, opening and closing mechanisms for doors and drawers, furniture fittings and electronic locking systems are but a few of the essential items Hafele provides to manufacturers, architects, designers, contractors and construction professionals in more than 150 countries. For more information, please visit www.hafele.com.
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KEYPR Launches KEYPR TV, the Most Advanced Casting Solution in Hospitality

Intelity 15 June 2018
Los Angeles, CA -- KEYPR, the technology company whose enterprise cloud platform is the leader in guest experience and hospitality management, is announcing its partnership with Nevaya, the go-to TV cloud entertainment company for hospitality, to create KEYPR TV. The new feature allows guests to stream content from their personal mobile devices or KEYPR's in-room tablets to hotel TVs, with no app downloads, required sign-ins, or overly-complex access codes.As evidenced by the shift in how consumers are increasingly engaging with mobile and digital content at home the trend is also being pulled into hospitality. According to Zenith Media, nearly one-quarter of all media consumption across the world is mobile today and aggressively growing. This highlights a massive opportunity for hotels to increase guest satisfaction by adopting mobile-friendly content technologies.With KEYPR TV, hotel guests are now able to seamlessly replicate their "at-home" experience. The integration works with all Chromecast-compatible apps, allowing guests to stream their favorite shows or movies instantaneously upon entering their room. The complete integration of KEYPR tablets and KEYPR TV offers a simple way for guests to launch apps and cast to any hotel television, regardless of brand or model. The KEYPR tablet boasts a user-friendly interface, an effortless way to enter credentials, and is the perfect medium to introduce new content that guests may not be carrying on their own device. KEYPR's extensive list of content partners allows hotels to provide more unique entertainment apps via in-room tablets previously not available through embedded TV solutions.In true KEYPR fashion, the casting product is pushed well beyond expectations. KEYPR TV offers not only easy casting for guests, but also personalized welcome screens, hotel and travel information, managed promotions to upsell property services, and an interactive exploration mode controlled through the in-room tablet. This exploration mode gives hotels the opportunity to present an interactive video compendium to show off the property and its services in beautiful HD quality, and more.KEYPR hand-picked Nevaya as its casting partner to guarantee that KEYPR TV was powered by the most intuitive and versatile system on the market that can fit into nearly any network architecture. The Nevaya Cast management system ensures privacy between guests, rooms and devices. Guests can connect to KEYPR TV automatically as they join the hotel WiFi or via a QR code shown on the TV welcome screen. In either scenario, KEYPR and Nevaya manage the pairing without putting any burden on a hotel's IT department."We pride ourselves in being the leader in Chromecast-based TV solutions, entertaining rooms at some of the most prestigious properties across the globe," said James Richmond, Co-Founder and CEO at Nevaya. "We are excited to power KEYPR TV and further expand our reach in the U.S. with the broadest enterprise platform in hospitality."The powerful Nevaya backend integrates with KEYPR's Guest Experience Management System (GEMS), which actively monitors all Chromecast devices on the property, and self-heals when a device needs a reset. Other product features include synced inventory across all touchpoints (mirror, in-room tablets, mobile), hotel and travel information, and other amenities. Guests will be able to enjoy the content they love without the risk of hidden fees, on a comprehensive platform that's become second to none for its overall usability and reliability."KEYPR TV is simply the most advanced casting solution in hospitality today," said KEYPR CTO Philippe Dias, "and we have selected a great partner in Nevaya to bring it to life."KEYPR TV is now available and will be on display at KEYPR's booth #1710 at HITEC Houston. To request a demonstration, email demos@keypr.com, or sign up for a complimentary show pass from KEYPR via this link.About KEYPRKEYPR is a cloud-based guest experience and management platform for hotels, casinos and luxury residences. The platform delivers a personalized, friction-free guest experience, while creating new operational efficiencies and driving additional revenue opportunities for property owners and operators. Guests can access a directory of services, including dining, entertainment, third-party content and more through an in-room tablet and custom mobile app. The app also allows guests to bypass the front desk via KEYPR's digital key. Additionally, owners and managers gain valuable insight through the integrated dashboard (GEMS) and intuitive tools that provide visibility into guest needs before, during and after their stay -- all while easily monitoring operational KPIs across multiple properties. For further information, visit www.keypr.com.About NevayaNevaya offers entirely cloud-based solutions for the hospitality industry, enhancing the experience for both hoteliers and guests across the globe with their in-room entertainment and WiFi services. Fully cloud-based, Nevaya's services are available with minimal hardware and an incredibly fast setup, for a reassuringly convenient and reliable experience. The intuitive and bespoke design provides exceptional guest engagement for the hotelier and an enhanced entertainment experience, providing significant benefits and ROI opportunities for any establishment within the hospitality industry. www.nevaya.com
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Headspace and KEYPR Partner to Deliver Guided Meditation App to Hotels

Intelity 30 May 2018
KEYPR, the technology company whose enterprise cloud platform is the leader in guest experience and hospitality management, announced today that it has partnered with Headspace to deliver its wildly popular guided meditation and mindfulness sessions to hotel rooms worldwide via KEYPR's in-room tablets. "Wellness is a huge priority in hospitality today, and undoubtedly all travelers can benefit from a few minutes of calm," said Dan Kessler, VP of Business Development and Partnerships at Headspace. "Traveling is a great time to learn a new skill and we are thrilled to partner with KEYPR's expansive hotel network to reach new users and continue growing the Headspace brand in the hotel space."This collaboration with Headspace marks an evolution in how hotels provide guests with wellness options completely tailored to their needs. According to a recent Global Wellness Tourism Report, an estimated 17 million travelers define themselves as "health and well-being focused," with 40% of those qualifying as frequent travelers. While hotels have broadened the definition of wellness amenities to include yoga classes, oxygen, and juice bars, Headspace delivers a wholly unique experience for travelers seeking in-room rejuvenation on their schedule. Through KEYPR's in-room tablets, hotel guests can access Headspace's library of several hundred themed sessions. With Headspace's complete app available, travelers can participate in reducing both daily stress and perceived stress."As we focus on developing deeper integrations with content partners that no other platform can provide, we also look to round out the most valuable offerings for hotels," said KEYPR CEO Robert Stevenson. "Headspace is a perfect tool to accommodate existing wellness-oriented travelers, and potentially convert some guests needing a little stress relief."The Headspace app -- along with others including iHeartRadio, Wall Street Journal, Scribd and more -- is now live across the entirety of KEYPR's affiliate network, at no additional cost to hotel guests.To see a live demo of the KEYPR platform at HITEC, contact demos@keypr.com or sign up for a complimentary show pass via this link.
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Scribd and KEYPR Partner to Deliver Digital Library to Hotels

Intelity 18 May 2018
KEYPR, the enterprise technology company whose cloud-based platform is the leader in guest experience and staff optimization, announced today that it has partnered with Scribd, the premier digital reading subscription service, to offer its library of more than 1 million of the best ebooks, audiobooks, and magazines to hotel rooms worldwide.Scribd VP of Business Development Rama Sadasivan said, "We are thrilled to partner with KEYPR's diverse and expansive hotel network to bring Scribd to hotel guests around the world. This partnership opens up opportunities for us to reach new readers and offers an enriching alternative to other in-room entertainment options like TV and radio."In keeping with KEYPR's commitment to delivering rich and hassle-free content integrations, the Scribd app will be preloaded onto in-room tablets. Upon signing up for the service, guests will have instant access to bestselling and award-winning books and audiobooks like A Higher Loyalty by James Comey or The Handmaid's Tale by Margaret Atwood, as well as leading magazines like Bloomberg Businessweek, TIME, and People."We are excited to add Scribd and its impressive library to our growing portfolio of content partners," said KEYPR COO Mark Anderson. "The Scribd library is a natural fit for guests who are already using the in-room tablets to look for entertainment, and an integration like this will only drive additional platform engagement."Scribd is now live across the entirety of KEYPR's hotel and luxury residence network.About KEYPRKEYPR is the broadest cloud-based guest experience and management platform available for hotels, casinos and residential properties. The platform delivers a friction-free personalized guest experience, while creating new operational efficiencies and driving additional revenue opportunities for property owners. Guests can access a directory of services, including dining, entertainment, third-party content and more through an in-room tablet and custom mobile app. The app also allows guests to bypass the front desk via keyless entry. Additionally, owners and managers gain valuable insight through the integrated dashboard (GEMS) and intuitive tools that provide visibility into guest needs before, during and after their stay--all while easily monitoring operational KPIs across multiple properties. For more, visit www.keypr.com.About ScribdScribd is the premier reading subscription, offering monthly access to the best books, audiobooks, news and magazine articles, documents and more for $9 per month. Scribd is available across iOS and Android devices, as well as web browsers, and has logged over 150 million reading hours. Scribd has more than 750,000 paying subscribers and hosts more than 100 million active readers across the globe every month. For more, visit www.scribd.com and follow Scribd on Twitter and Facebook.
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KEYPR and Dow Jones Partner to Deliver The Wall Street Journal to Hotels

Intelity 10 May 2018
KEYPR, the technology company whose enterprise cloud platform is the leader in guest experience and hospitality management, announced today it has partnered with The Wall Street Journal to seamlessly deliver the company's award-winning content to hotel rooms worldwide, via KEYPR's expansive platform."The Wall Street Journal is the premier publisher of business and finance focused news, information, commentary and analysis. We are dedicated to meeting the needs of our readers - most of whom are frequent business travelers," said Dow Jones VP of Print Commercial, Ben Mackness. "Our partnership with KEYPR continues the digital expansion of our amenities business, while staying ahead of subscribers' evolving needs, and reaching travelers looking to engage with world-class news and reporting."With technology being embraced in everyday home life, hoteliers have come to rely on KEYPR's lead in the hospitality tech space to dramatically increase their efforts in implementing technology that not only improves communication between their guests and services, but also delivers a forward-thinking approach to content. Developing deep integrations and customized partnerships with prestigious content creators like The Wall Street Journal further separates KEYPR from competitors and delivers on one of the company's key promises: to delight and engage guests."Guest engagement on the KEYPR platform is consistently above 90% in part because of our deep content offering. We can see that KEYPR guests are using our enabled platform of devices to manage all aspects of their stay, including access to premium news, video and other forms of entertainment," said CEO Robert Stevenson. "While other platforms are only offering web links or unlicensed content on their tablets and mobile apps, we have been growing the KEYPR content library and working on first-ever integrations with great partners like The Wall Street Journal to drive engagement and continually provide a superior guest experience."The team at KEYPR are working diligently to provide customers with rich content integrations that extends beyond traditional operational solutions like mobile check-in and keyless entry, continuing to make the platform by far the most robust offering in the industry. This partnership opens up another opportunity for hoteliers to add value to their guest experience through best-in-class digital amenities. By offering The Wall Street Journal on the KEYPR platform, the award-winning newspaper will see distribution grow, reaching millions of new potential readers. The Wall Street Journal and hotel operators receive reports with usage and behavioral data which can be used to understand what types of content performs well with their customers, to continually improve their service offerings.The Wall Street Journal app is now live across KEYPR's affiliate hotel and luxury residence network.About The Wall Street JournalThe Wall Street Journal is a global news organization that provides leading news, information, commentary and analysis. Published by Dow Jones, The Wall Street Journal engages readers across print, digital, mobile, social, and video. Building on its heritage as the preeminent source of global business and financial news, the Journal includes coverage of U.S. & world news, politics, arts, culture, lifestyle, sports, and health. It holds 37 Pulitzer Prizes for outstanding journalism. The Wall Street Journal is published by Dow Jones, a division of News Corp (NASDAQ: NWS, NWSA; ASX: NWS, NWSLV).
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Washington Court Selects KEYPR as Exclusive Guest Experience Technology Partner

Intelity 20 April 2018
KEYPR, the technology company whose enterprise cloud platform is the leader in guest experience and hospitality management, announced today that its system has been fully deployed at the iconic Washington Court Hotel located in the heart of Washington, D.C."We pride ourselves in maintaining the highest service standard, and are committed to delivering a boutique hotel experience with all the modern amenities," said Washington Court's Operations Manager, Greg Askew. "The KEYPR platform is already helping us streamline operations, allowing our team to stay two steps ahead of our guests' evolving needs."Guests staying at Washington Court now have access to a custom mobile app, digital key, and in-room tablets while staff can manage requests and internal operations via KEYPR's robust Guest Experience Management System (GEMS). Entirely customizable to each guest's needs, KEYPR's platform makes it easy to seamlessly request hotel services like dry cleaning pick-up, valet, and in-room dining. KEYPR's in-room tablets also offer digital concierge services such as booking restaurant reservations at Washington Court's own Bistro 525 and local tours around the Capitol. Additionally, guests can take advantage of rich content integrations with the Wall Street Journal, iHeart Radio, and more."We are thrilled to launch at the Washington Court Hotel, our first hotel in Capitol Hill's Historic District," said KEYPR Co-Founder and SVP Sabir Jaffer. "The hotel is prominently-located, with each room enjoying views of either the Capitol Building, city skyline, or the hotel's glass atrium. We love working with unique properties and giving them a technology solution that bolsters the hotel's charm and elevates all they have to offer guests."
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Former Sony Interactive CEO Andrew House Joins KEYPR's Advisory Board

Intelity 12 April 2018
KEYPR, the leading hospitality technology company whose cloud-based platform integrates an end-to-end experience for guests and staff through embedded and mobile devices, announced today that the former CEO of Sony Interactive Entertainment, Andrew House, has joined the company's Advisory Board.House is a welcome addition to a strong group of industry leaders currently advising KEYPR's management team. During House's deep career at Sony, he was widely credited with making PlayStation a household name through global leadership and savvy marketing tactics. House's expertise was critical in developing marketing and communication strategies for the launch of each console, including the record-breaking success with the latest PlayStation 4 model. Additionally, he was pivotal in Sony's digital media expansion with PlayStation Network, the largest console gaming service on the planet."As an avid traveler for both business and pleasure, I've seen firsthand the value that emerging technology can add to the hotel experience," said House. "I was thrilled when the team approached me to join the advisory board. KEYPR has shown a cutting-edge approach to marketing, and I am eager to further support the next phase of their vision as they expand beyond B2B, and build relevance and deep affinity with the end user."KEYPR provides hotels with a custom mobile guest app, digital key, in-room tablets, and a staff-facing hotel management system (GEMS), tying the key elements together into one platform for a truly seamless guest experience. The company has become the leader in sales and influence across multiple verticals- hotels, casinos and residential- known best for replacing single-point solutions and IT-heavy integrations with its all-in-one platform."As several of us on the KEYPR team have worked with Andy for years, we've been interested in leveraging his rich expertise and guidance as we continue our rapid growth," said KEYPR CEO Robert Stevenson. "We are truly fortunate to be able to tap into his wealth of knowledge as we target our next phase of market expansion. And, I am personally delighted to work with him again."House joins hospitality industry veterans such as Simon Turner, former President of Global Development at Starwood Hotels & Resorts Worldwide, Matthew Hart, former President and COO of Hilton Hotels Corporation, and Richard Haddrill, Executive Vice Chairman of Scientific Games Corporation to further solidify KEYPR's place as the industry's premier technology platform.
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The KODO Launches KEYPR as Exclusive Guest Experience Technology Partner

Intelity 28 March 2018
KEYPR, the leading hospitality technology company whose cloud-based platform integrates an end-to-end hospitality experience for guests and staff through embedded and mobile devices, announced today that CGI Strategies' newest luxury residential property, The KODO, has deployed its expansive hospitality platform."Our strategy has always been to design and engineer a luxury building that is innovative and provides convenience for our residents," said CGI President and Founder Gidi Cohen. "By taking advantage of KEYPR's full platform, The KODO will offer residents a first-class and unobtrusive way to connect, communicate, and access one of LA's most culturally rich neighborhoods along with all of The KODO's amenities and services."Through KEYPR's robust platform, The KODO's residents will have access to a custom mobile app, digital key and in-room tablets, while staff will have access to KEYPR's Guest Experience Management System (GEMS) to manage requests and general communication. The customized platform features offer operational efficiency, incremental revenue streams, and content integrations that stay one step ahead of tech-savvy residents' expectations. Additionally, KEYPR makes it easy for residents to seamlessly engage with local businesses, and offers amenities that take advantage of the prime location in Koreatown, including grocery delivery, reservations to local hot spots, third party content apps such as iHeartRadio and Wall Street Journal, and more."CGI has developed a uniquely modern building in what is Los Angeles' most up-and-coming neighborhood," said KEYPR Co-Founder and SVP Sabir Jaffer. "We are thrilled to participate in The KODO's brand of elevated, boutique hotel-style residential living."About KEYPRKEYPR is a cloud-based guest experience and management platform for hotels, casinos and residential properties. The platform delivers a friction-free personalized guest experience, while creating new operational efficiencies and driving additional revenue opportunities for property owners. Guests can access a directory of services, including dining, entertainment, third-party content and more through an in-room tablet and custom mobile app. The app also allows guests to bypass the front desk via keyless entry. Additionally, owners and managers gain valuable insight through the integrated dashboard (GEMS) and intuitive tools that provide visibility into guest needs before, during and after their stay -- all while easily monitoring operational KPIs across multiple properties. www.keypr.comAbout The KODOThe KODO is a luxury, amenity-rich collection of 60 modern residences featuring cutting-edge design and smart home connectivity, located in the heart of one of Los Angeles' hippest neighborhoods: Koreatown featuring a collection of furnished, custom-designed luxury studio, 1-bedroom and 2-bedroom suites, available for stays for 30 days or more. The new standard of boutique hotel-style living has arrived. www.thekodo.com
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The Ivey's Hotel Selects KEYPR As Partner for Guest Experience Technology

Intelity 21 March 2018
Los Angeles, CA -- KEYPR, the leading cloud-based, technology platform for the hospitality industry providing an integrated end-to-end experience for guests and staff through embedded and mobile devices, announced today that The Ivey's Hotel will be implementing its expansive hospitality platform, marking KEYPR's first property in Charlotte, North Carolina."Our property distinguishes itself from other hotels in Charlotte for its historic ties to the city, custom-made art deco and Parisian-inspired flourishes," said the hotel's General Manager, Morgan Diep. "KEYPR's features will allow us to add another level of sophistication to our guests' stays, all while maintaining the ambiance of visiting The Ivey's."Located in the heart of Charlotte's Uptown district, The Ivey's Hotel has cemented itself as the ultimate luxury boutique experience in Charlotte by blending Parisian glamour with contemporary touches. The since-converted 1920s department store boasts 42 stylishly appointed rooms and suites, where the only thing they have in common is resting on 400 year old French oak floors. Through the KEYPR platform, guests and staff of The Ivey's will have access to a custom mobile app, in-room tablets, and KEYPR's Guest Experience Management System (GEMS) which combined, will dramatically improve operational efficiency, drive new revenue opportunities, and meet the expectations of today's highly-connected traveler."We are excited to kick off our relationship with The Ivey's Hotel, a beautiful property in Charlotte and a wonderful addition to the stable of boutique hotels using the KEYPR platform, the broadest available in hospitality," said KEYPR CEO Robert Stevenson. "Guests will enjoy having full mobile and tablet access to The Ivey's Hotel and its surroundings, whether it be just for planning a trip to the Levine Museum of the New South, or simply ordering delicious room service."The rollout of the KEYPR platform includes deploying in-room tablets, GEMS, mobile check-in and keyless entry. Guests will be able to expedite check-in and checkout via the mobile app, and use their mobile devices to enter the property's amenities without a key, thus modernizing one of Charlotte's most elegant and esteemed properties.About KEYPRKEYPR is a cloud-based guest experience and management platform for hotels, casinos and residential properties. The platform delivers a friction-free personalized guest experience, while creating new operational efficiencies and driving additional revenue opportunities for property owners. Guests can access a directory of services, including dining, entertainment, third-party content and more through an in-room tablet and custom mobile app. The app also allows guests to bypass the front desk via keyless entry. Additionally, owners and managers gain valuable insight through the integrated dashboard (GEMS) and intuitive tools that provide visibility into guest needs before, during and after their stay -- all while easily monitoring operational KPIs across multiple properties. For further information, visit: www.keypr.com.About The Ivey'sSituated just north of the historic Trade and Tryon Street intersection in Uptown, the property features 42 guest rooms, including three balcony suites overlooking Tryon Street and six executive suites, steps away from all the city's major attractions. The MRK Hotel Collection saw the need for a true, luxury boutique hotel in the market and within just four months of being open, the property was met with rave reviews from leisure and business travelers, making the hotel a welcomed new leader and top destination in the South, and the number one traveler rated hotel on TripAdvisor.CONTACTMegan PopeSenior Director of Marketing, KEYPRmegan@keypr.com
Article by Robert Stevenson

A Case for Investing in Technology During the Design and Development Process

Intelity 13 March 2018
Businesses should be ostensibly "future-proofing" their properties, considering that technology and user expectation for more privacy and a customizable experience have taken precedent. A guest's hotel stay is no longer just about the brick-and-mortar aspects, it's now extended out to an entire brand experience. When it comes to designing for the modern traveler, designers need to be up-to-date with the latest in emerging technology usage when crafting a space. It's no longer enough to flaunt location or chic interiors, hotels need to be looking ahead to build out an extra level of functionality for their tech-savvy guests.There are easy solutions for the future-proofing dilemma that hoteliers are facing, it takes finding the best tools for the property. There are now emerging platforms in the technology marketplace that can provide guests with instant control over their experience: mobile check-in, keyless entry, streaming music, and reservation management available through an accompanying app. If hoteliers install an in-room tablet component that marries all of the things, the user desires are met for a seamless visit. The additional perk of hospitality platforms is that they do all of the above, while providing the hotel numerous behind-the-scenes capabilities to manage operations, and stay ahead of guests' needs.It's far more cost-effective to consider technology in the development stages of a new property than to make changes down the road. As it stands, more than 50% of hotels are making guestroom technology upgrades a priority, so why shouldn't this aspect of the guest experience be factored at the design-level of development? According to HT's 2016 Lodging Technology Study, 54% of hotels are devoting more of their spends on technology to match escalating guest expectations. If tech specs are factored into the construction as a proactive measure, the costs are far significantly lower than knocking into completed walls, dealing with lock upgrades, or the associated costs that go into redoing Internet and in-room controls infrastructure. Playing with these aspects in advance invites more creativity and can save money in the short term.Once technology factors are integrated, new levels of guest experience can be optimized. The physical flow of mobile check-in, the casual sleekness of in-room design with the tablet- these subtle tweaks epitomize how people are defining and value luxury. Additionally, there's money on the table when considering that technology can provide upsell points tied to geolocation or time of day, or analyzing the guest's experience for potential recovery should any hiccups occur while they're still on the property. The LBMA 2017 Global Transitions Trends Report found that 25% of marketing budgets are spent on location-based marketing, and over 50% of brands are using location data to target their customer base. There are literally 10s of millions in ad revenue up for grabs if hotels use localization and customer targeting with in-room tablets to connect guests with local culture- neighborhood dining, must-see events, and finding various hidden gems.Considering investing in technology during the design process of a new hotel property can only promote innovative ideation, allow hotel brands to expand on their experience, and save on installation costs. With the rise of Airbnb and the litany of problems that come with its scattershot approach to "quality," the designers behind tomorrow's hotels have an opportunity to elevate the brand experience by factoring in how users engage with tech.
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Quinault Beach Resort & Casino Launches KEYPR as Guest Experience Technology Partner

Intelity 13 March 2018
KEYPR, the leading cloud-based technology platform for the hospitality industry providing an integrated end-to-end experience for guests and staff through embedded and mobile devices, announced today that Quinault Beach Resort and Casino, the Quinault Indian Nation-owned property facing beautiful Ocean Shores Washington, has deployed the first phase of its expansive hospitality platform, with keyless entry to be implemented by May."We pride ourselves in offering the serenity of being so close to Ocean Shores while also providing all the upscale amenities of a luxury resort," said Dean Rubin, Director of Hospitality at Quinault Beach Resort & Casino. "As guest needs continue to evolve, we trust that KEYPR's all-in-one package will ensure we are providing the best user-friendly option when seeking a destination for rest, relaxation, and recreation."Quinault guests and staff now have access to a custom mobile app, in-room tablets, and KEYPR's Guest Experience Management System (GEMS) along with other KEYPR technologies, which combined, will dramatically improve operational efficiency, drive new revenue opportunities, and meet the expectations of today's highly-connected traveler. Additionally, in-room tablets offer access to music streaming and a powerful in-room promotional platform which Quinault management can use to share specials, promotions and events happening in and around the casino. In May, the hotel will launch the second phase of the integration, which includes mobile keyless entry across the entire property- from the indoor and outdoor pools, full-service spa, and all guest rooms and suites."We are thrilled to be launching the KEYPR platform with the team at Quinault Beach Resort and Casino," said KEYPR CEO Robert Stevenson. "With the broadest platform available in hospitality, the value we bring to casino hotels has proven to both streamline and elevate the complete luxury experience. We look forward to greatly impacting the guest experience, and helping the team take their operational efficiency to the next level."About KEYPRKEYPR is a cloud-based guest experience and management platform for hotels, casinos and residences. The platform delivers a friction-free personalized guest experience, while creating new operational efficiencies and driving additional revenue opportunities for property owners and operators. Guests can access a directory of services, including dining, entertainment, third-party content and more through an in-room tablet and custom mobile app. The app also allows guests to bypass the front desk via KEYPR's Keyless Entry. Additionally, owners and managers gain valuable insight through the integrated dashboard (GEMS) and intuitive tools that provide visibility into guest needs before, during and after their stay -- all while easily monitoring operational KPIs across multiple properties. For further information, visit: www.keypr.com
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The Break Hotel Selects KEYPR As Partner for Guest Experience Technology

Intelity 20 February 2018
KEYPR, the leading cloud-based technology platform for the hospitality industry providing an integrated end-to-end experience for guests and staff through embedded and mobile devices, announced today that The Break Hotel will be implementing its expansive hospitality platform, marking KEYPR's first property in Rhode Island."While our premises are designed to evoke the vibes of an old-time, beachside hidden gem, staying ahead of our guests' evolving needs remains a priority," said the hotel's GM Michael Mesolella. "KEYPR's features will allow us to modernize how we do hospitality, without taking away from our laid back, award-winning approach to elegance."Located near Narragansett and Scarborough beaches, The Break has earned its ranking on Conde Nast Traveler's readers' choice for top hotels in New England by providing guests with friendly service, immaculately designed rooms, and spectacular views. Through the KEYPR platform, guests and staff of The Break will have access to a custom mobile app, in-room tablets, and KEYPR's Guest Experience Management System (GEMS) which combined, will dramatically improve operational efficiency, drive new revenue opportunities, and meet the expectations of today's highly-connected traveler."We are thrilled to begin our relationship with The Break Hotel, a beautiful property in Rhode Island and a wonderful addition to the stable of boutique hotels using the KEYPR platform, the broadest in the industry," said KEYPR CEO Robert Stevenson. "Guests will revel in having full mobile access and our in-room tablets to assist in optimizing a perfect beach getaway, whether it be connecting to local culture or simply ordering room service."The initial rollout of the KEYPR platform includes deploying in-room tablets and GEMS, with mobile check-in and keyless entry features to be deployed later this year.
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KEYPR Announces Major Platform Release

Intelity 5 January 2018
KEYPR, the leading cloud-based technology platform for the hospitality industry providing an integrated end-to-end experience for guests and staff through embedded and mobile devices, announced today the release of a significant upgrade to its platform including a variety of powerful new features and major enhancements to existing features."The new platform dramatically increases our existing lead in hospitality guest technology by enabling the rapid development and deployment of new features, integrations and interfaces based on the needs and requirements of our customers," said Nandan Kalle, KEYPR's VP of Product. "We have invested significant time working with our customers to create a platform optimized for their needs."Hotel management, staff and their guests will experience significant improvements including ease of use across all touchpoints, as well as, consistent feature updates and enhancements. For example, the guest app experience includes overall improvements to dining and service requests functionality. Staff-facing features include enhanced work order escalations, service request targeting and common area tablets to support events and cross-property services. KEYPR's new platform release also offers more customization options across all of the platform touchpoints including the guest app, in-room tablets, keyless entry and the integrated dashboard (GEMS), and paves the way for additional touchpoints for guests and staff. On the backend, KEYPR engineers will be able to roll out features in a faster, more efficient way."One thing that sets us apart from the pack of one-off point solutions in hospitality, is our ability to complement existing hospitality ecosystems," said KEYPR CEO Robert Stevenson. "The launch of our updated platform allows for a more robust experience for our hotel operators and guests, while enhancing KEYPR's integrations with property management systems, room control vendors and content providers."The new platform will generally enhance connectivity across the KEYPR ecosystem and simplifies integrations with other technology and content providers, such as iHeartMedia, which, along with dozens of others, already have apps available on the KEYPR platform.About KEYPRKEYPR is a cloud-based guest experience and management platform for hotels, casinos and luxury residences. The platform delivers a friction-free personalized guest experience, while creating new operational efficiencies and driving additional revenue opportunities for property owners. Guests can access a directory of services, including dining, entertainment, third-party content and more through an in-room tablet and custom mobile app. The app also allows guests to bypass the front desk via KEYPR's Keyless Entry. Additionally, owners and managers gain valuable insight through the integrated dashboard (GEMS) and intuitive tools that provide visibility into guest needs before, during and after their stay -- all while easily monitoring operational KPIs across multiple properties. For further information, visit: www.keypr.com.
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KEYPR Now Live at Fairmont Miramar

Intelity 6 December 2017
Iconic Santa Monica resort hotel deploys KEYPR's cloud-based platform which brings the latest guest experience technology to the hospitality industryKEYPR, the leading cloud-based technology platform for the hospitality industry providing an integrated end-to-end experience for guests and staff through embedded and mobile devices, announced today that Fairmont Miramar Hotel & Bungalows has deployed its expansive hospitality platform."We pride ourselves on providing a luxury experience that is efficient and unobtrusive, and as our guest demographics diversify, we must find ways to cater to growing technological needs while maintaining the service we are known for," said Matthew Lehman, Fairmont Miramar's General Manager. "KEYPR addresses all of those needs in one neat package."Through the KEYPR platform, Fairmont Miramar guests and staff have access to a custom mobile app, in-room tablets and Guest Experience Management System (GEMS) which combined will dramatically improve operational efficiency, open up new revenue streams, and meet the expectations of today's connected traveler. In Q1 2018, the hotel will deploy KEYPR's keyless entry system.In addition to a seamless PMS integration, KEYPR has partnered with Royal Service, a Fairmont Raffles Hotels International technology solution that manages hotel operations around guest services for Fairmont properties. KEYPR's integration with Royal Service allows guests to request specific activity items i.e. extra towels or room service through their in-room tablets and mobile guest applications. Hotel staff will be able to customize and efficiently manage the completion of these activities from their Royal Service dashboard as well as notify the guest when their request has been completed."We are thrilled to launch at the Fairmont Miramar, our first Fairmont property," said KEYPR CEO Robert Stevenson. "With its multiple amenities and iconic stature, the Fairmont is perfectly poised to benefit from the broadest guest experience platform on the market today."About KEYPRKEYPR is a cloud-based guest experience and management platform for hotels, casinos and residential properties. The platform delivers a friction-free personalized guest experience, while creating new operational efficiencies and driving additional revenue opportunities for property owners. Guests can access a directory of services, including dining, entertainment, third-party content and more through an in-room tablet and custom mobile app. The app also allows guests to bypass the front desk via keyless entry. Additionally, owners and managers gain valuable insight through the integrated dashboard (GEMS) and intuitive tools that provide visibility into guest needs before, during and after their stay -- all while easily monitoring operational KPIs across multiple properties. For further information, visit: www.keypr.com.CONTACTMegan PopeDirector of Marketing, KEYPRmegan@keypr.com844-456-3977Link to official press release: http://www.prweb.com/releases/prweb14981731.htm
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Mirror Image and KEYPR Announce Strategic Partnership

Intelity 14 November 2017
LOS ANGELES -- KEYPR, the leading cloud-based technology platform for the hospitality industry providing an integrated end-to-end experience for guests and staff through embedded and mobile devices, announced today they have formed a strategic partnership with Mirror Image to create the industry's first cloud-based smart mirror, REMi. REMi is a "virtual butler" for the hospitality industry powered by the expansive KEYPR platform.REMi, which launched yesterday at BDNY, is the industry's most comprehensive guest experience hospitality platform. In-room technology has advanced dramatically but no one has yet harnessed the power of mirrors to showcase revenue driving services and amenities. Mirror Image has over 25 years of experience serving the hospitality industry as a trusted source for custom mirrors, backlit mirrors and artwork, catering to all segments of the industry so this move to expand their offering to feature integrated technology is a natural step."I have been developing this project for years and it's something our customers have been asking for and I'm thrilled to be launching this labor of love at BDNY," said Glenn Neugarten, CEO of Mirror Image. "The team at KEYPR really connected with the vision and partnering with them really accelerated the project. Technology is always a conversation within the FF&E space and we have made great strides towards combining aesthetics with functionality and look forward to further pushing boundaries with both design and technology."REMi is highly customizable; hotels will be able to purchase the smart mirror on its own or the complete package which features a mobile app, in-room tablets, keyless entry and GEMS (KEYPR's proprietary back office Guest Experience Management System)."The team at Mirror Image has a fabulous reputation within the industry for their product quality, breadth of offering and customer service. When they came to us with this idea, we didn't hesitate. With the KEYPR platform powering the REMi concept, we have dramatically expanded on the most advanced and integrated in-room technology offering on the market."REMi is now available to order and will begin delivering Spring 2018. For more information, to request a catalogue or a demo, contact iamREMi.io. For appointments or more information, please email info@keypr.com.
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KEYPR Launches Voice, Chat, Mobile Device Management and Web Access

Intelity 15 June 2017
KEYPR(r), a technology company whose cloud-based platform connects the hospitality experience for guests, staff and management through mobile technology, announced today four major enhancements which will be unveiled at HITEC(r) Toronto. KEYPR Voice, Chat, Mobile Device Management (MDM) and Web Access open the KEYPR platform to an even broader audience and will be made available to all KEYPR customers at no additional cost.These enhancements further differentiate KEYPR as the most comprehensive hospitality technology platform connecting guests, staff and management. "Our goal is to continuously innovate to stay ahead of consumer technology in order to provide our existing affiliates and new customers with a platform that meets their guests' expectations," said Nizar Allibhoy, CEO. "Guests want the convenience and ease of consumer technology while on the road. Hotels and residential properties need to offer the right tools that are easy to deploy and simple for staff to use. We look forward to showcasing these new features at HITEC Toronto."New platform features that will be demonstrated at HITEC Toronto include:KEYPR Voice KEYPR Voice allows guests to use their voice to access all the services offered through the KEYPR platform. Guests can use the KEYPR app or in-room tablets to order, schedule and request services and amenities, activate room controls and more. Giving guests access to hotel services from the minute their reservation is active offers opportunities for hotels to increase revenue and deliver a more enjoyable and seamless guest experience.KEYPR Chat KEYPR Chat offers easy-to-use two-way chat functionality built right into the KEYPR platform. This new feature uses a combination of machine learning while also allowing direct staff interaction to provide guests an additional means of engagement both on and off premises. Staff can manage conversations through the KEYPR GEMS(r) dashboard while guests can simply use either SMS or their favorite chat client (WhatsApp, Facebook Messenger, etc.)Mobile Device Management (MDM)High staff turnover in addition to security and privacy challenges have made it difficult for hotels to deploy back of house mobile technology. The new KEYPR MDM feature gives hotels the ability to set up, manage and track a fleet of staff mobile devices from the KEYPR GEMS management dashboard. Staff can access GEMS via mobile to respond to guest requests in real-time, while management can gain more insight into service delivery times and maintain greater control over staff activites on-property.Guest Web AccessThrough Web Access, KEYPR affiliates can provide guests a personalized web portal, offering all the services and amenities available via the KEYPR platform. KEYPR's Web Access features a customizable & responsive mobile framework, enabling guest access without the need to download an app, while also fully integrating with each property's existing website.KEYPR is currently deployed across a portfolio of hotels, casinos and luxury residential properties. The company has brand deals with Denihan Hospitality, Proper Hospitality, LE Hotels and Greystone Hotels, among others. In June the KEYPR platform begins deployments in casinos starting with Odawa Casino Resort and Lac Vieux Desert, with more properties to follow in 2017.For more about the KEYPR platform, or to request a demonstration at HITEC Toronto, email demos@keypr.com.

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