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  • Next Event

    HITEC MINNEAPOLIS

    Hospitality Industry Technology Exposition & Conference

    Minneapolis Convention Center

    June 17-20, 2019

  • Upcoming Event

    HITEC DUBAI

    Hospitality Industry Technology Exposition & Conference

    November 12 - 13, 2019
    Festival Arena
    Dubai, UAE

  • Upcoming Event

    HITEC EUROPE 2020

    Hospitality Industry Technology Exposition & Conference

    April 21–23, 2020
    Palau de Congressos
    Palma, Mallorca - Spain

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INTELITY to Attend HITEC Minneapolis

INTELITY 23 April 2019
INTELITY announced today it will exhibit at HITEC Minneapolis which will take place this June 17-20. The company, which is known for offering the most robust and fully integrated guest engagement platform in hospitality, will unveil its newest platform enhancements centered around its staff-facing solutions and in-room tablet.INTELITY is well known for its guest-facing solutions having been named the "Official Mobile and In-Room Technology Provider" by Forbes Travel Guide for the third year running. The company also offers widely-used staff-facing solutions, including task management, preventative maintenance, business intelligence, service recovery, and full workflow tools. Using INTELITY Staff, operations teams have access to a dashboard that allows them to organize, track, and manage daily tasks and activities from a desktop or mobile device.The INTELITY platform, designed to create a seamless connection between guests and staff, is currently in use in more than 200,000 rooms across the globe. In addition to its customizable mobile and in-room solutions, the INTELITY platform integrates with over 120 operational systems including PMS, POS, room controls, and loyalty programs through INTELITY Connect. The company recently announced a brand-wide enterprise mobile deal with YOTEL and was included as part of the highly publicized Sycuan Casino Resort's multi-million dollar expansion."HITEC Minneapolis is one of the best events on the planet to discover new technologies and innovations, connect with existing customers, and create relationships with future partners," said INTELITY CEO Robert Stevenson. "We look forward to showcasing our robust platform and demonstrating the capability of our newly enhanced solutions."HITEC Minneapolis is the world's largest hospitality technology show bringing the top technology trends and industry leaders from around the world together in a single location. To meet with the INTELITY team at HITEC Minneapolis, visit Booth #1120, email demos@intelity.com or visit our website www.intelity.com.
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YOTEL Makes INTELITY a Brand Standard

INTELITY 9 April 2019
INTELITY, the provider of the broadest enterprise guest engagement and staff management platform for hospitality, announced today that YOTEL has selected its platform as a brand standard. The trend-setting, tech-forward hotel brand plans to implement the INTELITY platform across all of its properties in order to provide travelers with a superior guest experience and streamline daily operations.YOTEL's new mobile brand app and mobile key capability, powered by INTELITY, will give guests the convenience of skipping the front desk through mobile check-in. They will also be able to request hotel services, communicate with staff, and access information, including curated city guides. YOTEL staff will use INTELITY's full-service back-office solution, INTELITY Staff, to organize and fulfill guest requests, process and track work orders, and view real-time data analytics. The INTELITY platform also integrates with YOTEL's property management systems (PMS), room controls, and robot butlers."At YOTEL it is important to us to make the customer journey as seamless as possible, saving our guests and staff valuable time so that they can get on with what is important to them. It is for that reason that we will be introducing INTELITY as a brand standard across all YOTEL properties," said YOTEL CEO Hubert Viriot. "Being able to offer a single app that features all of our properties across three brands, YOTEL, YOTELAIR, and YOTELPAD gives guests the ability to not only skip the front desk but have ready access to hotel services, facilities and information as and when they need it."The company, which has hotels in major city centers and airports terminals around the world, will implement INTELITY at their new properties first, followed by a rollout at pre-existing locations. YOTEL plans to kick off the first phase of the new platform with the soft opening of its YOTEL Istanbul property this year."We're thrilled to partner with such an innovative hotel group. YOTEL is known for creating smart multi-functional spaces, inspired by technology, that truly map to the needs of modern travelers, and we look forward to rolling out the INTELITY platform across the entire brand," said INTELITY CEO Robert Stevenson. "Our goal is to make the guest experience better in every way, and give guests access to the seamless experience they already have from airlines, mobile dining, and rideshare apps."INTELITY will be at HITEC Europe in Booth #147. Visit the INTELITY website to schedule a time to meet with a member of the INTELITY team.About YOTELInspired by the luxury of first-class travel and uncompromisingly designed around guests, YOTEL takes the essential elements of luxury hotels into smaller, smart spaces and deliver extraordinary value and a sense of community with areas for co-working, social gatherings and exercise in sought after locations. Premium Cabins include YOTEL's signature adjustable SmartBed with rejuvenating rain showers and SMART TVs, multi power and USB points and easy connectivity.YOTEL currently operates four airport hotels in London Gatwick, London Heathrow, Amsterdam Schiphol and Paris, Charles de Gaulle and five city centre hotels in New York, Boston, San Francisco, Washington D.C. and Singapore. YOTEL is expanding rapidly with new projects under development globally, including Istanbul Airport, Singapore Changi Airport, London, Edinburgh, Glasgow, Geneva, Amsterdam, Miami, Dubai, Mammoth, Park City, Porto, and New York Long Island City.YOTEL's major shareholders include a controlled affiliate of Starwood Capital Group, the Talal Jassim Al-Bahar Group, United Investment Portugal and Kuwait Real Estate Company (AQARAT).YOTEL was created by YO! founder Simon Woodroffe OBE, who inspired by first class travel, translated the language of luxury airline travel into a small but luxurious cabin (www.yo.co.uk).Visit www.yotel.com for more information.
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INTELITY and SkyTouch Team Up to Mobilize Staff and Property Management

INTELITY 28 March 2019
INTELITY, the provider of the travel industry's broadest enterprise guest engagement and staff management platform, announced today that they have teamed up with SkyTouch, the most widely used cloud-based hotel property management system (PMS). The integration will allow properties to use the INTELITY and SkyTouch technologies in tandem through the SkyTouch /CONNECT integration platform.SkyTouch is known for its innovative cloud-based property management system (PMS) that is accessible via mobile devices and is capable of managing properties of all sizes. The cloud-to-cloud integration between the SkyTouch PMS and the INTELITY platform gives staff access to a comprehensive set of management tools that work in combination to provide an exceptional guest experience.SkyTouch CEO, Todd Davis, said, "Integrating with INTELITY using the SkyTouch /CONNECT technology will provide our customers' staff with a simple and seamless management solution that elevates guest experience."The INTELITY Staff back office platform seamlessly connects to the SkyTouch PMS providing staff with updates to guest information and reservation status, as well as real-time updates regarding check-in/out and room changes. INTELITY Staff also features a comprehensive ticketing system that allows operations teams to better organize and manage daily tasks, work orders, and service recovery. Because both platforms are available through a multitude of devices, including mobile, management and operations teams on property can be completely mobile and while still tracking and managing all staff and guest activities."It's important that hoteliers are able to incorporate the technology platforms of their choice at their properties and that those platforms work and complement each other," said INTELITY President & COO David Adelson. "The integration between SkyTouch and INTELITY is a big step for the industry. Hoteliers can now utilize both platforms simultaneously and completely modernize the way they manage their properties."For more on the INTELITY and SkyTouch integration, please visit https://intelity.com/skytouch/.About SkyTouch TechnologySkyTouch Technology is the provider of a widely used cloud-based property management system. Built in the cloud by hotel professionals for hotel companies, the SkyTouch hotel operations platform is designed to help hotel executives meet their most important strategic objectives: to enhance the guest experience, advance performance, and achieve growth while evolving with changing market needs. Accessible from anywhere, the SkyTouch PMS provides visibility and control of operations through real-time, impactful business analytics that help improve hotel guest experience, operational decision-making, and financial results for today's hotelier. SkyTouch provides an integrated approach to online hotel reservations that fits any size property. For more information about SkyTouch Technology, visit www.skytouchtechnology.com.SkyTouch, SkyTouch Technology, and SkyTouch Hotel OS are proprietary trademarks and service marks of SkyTouch Solutions, LLC.
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San Diego's Sycuan Casino Resort includes INTELITY Platform in $260 Million Expansion

INTELITY 27 March 2019
INTELITY, the provider of the travel industry's broadest enterprise guest engagement and staff management platform, announced today its complete hospitality platform is now incorporated into the $260 million expansion of San Diego's Sycuan Casino Resort, which opens March 27, 2019."We are thrilled to be partnering with INTELITY to enhance the guest experience at Sycuan," said John Dinius, General Manager at Sycuan Casino Resort. "INTELITY's technology easily integrates with our other tech partners and offers the broadest range of features on the market that will appeal to our longtime guests as well as the more tech-savvy generation of customers we also anticipate."Through the INTELITY platform, guests at the new hotel will have access to the Sycuan mobile app, which provides mobile check-in/out, mobile key, and the ability to request amenities, book reservations, view current promotions, message with staff, schedule wake-up calls, control the in-room smart TV, access their own entertainment apps such as Netflix, Pandora, and more. These amenities and services will also be available on customized in-room tablets located in each guest room.The luxury casino resort, located east of Downtown San Diego, is in the final stages of the significant expansion, which includes the addition of a 12-story luxury hotel tower, a variety of new restaurants from fast-casual to fine dining, meetings and event space, a full-service spa, state-of-the-art fitness center and a pool and gardens area with a lazy river and swim-up bar. Additionally, Sycuan will have 60,000 square feet of gaming space for a total of 2,800 slots machines and 54 table games."We're pleased to have been selected by the team at Sycuan as it transitions to a true destination casino resort. Casinos have recognized the need for technology that connects hotel guests with property staff and the casino floor," said Robert Stevenson, INTELITY CEO. "We look forward to working with the Sycuan team in maximizing their use of the INTELITY platform to provide a superior and seamless guest experience.Staff will use INTELITY's back-office platform, INTELITY Staff, to fulfill guest requests, process work orders, and monitor all staff and guest activity. In addition to improving efficiency in on-property operations, the INTELITY platform also provides rich data analytics that can be utilized to create relevant and targeted offers and promotions for guests.Sycuan Casino Resort and Singing Hills Golf Resort at Sycuan will be attending the National Indian Gaming Association Tradeshow & Convention (NIGA) in Booth #1202. Experience the INTELITY platform firsthand as a guest by booking your next meeting, tradeshow, corporate retreat, wedding or social event.INTELITY will be attending the National Indian Gaming Association Tradeshow & Convention (NIGA) in Booth #2509. To schedule a time to meet with INTELITY at NIGA, email demos@intelity.com.About Sycuan Sycuan Casino Resort began as a humble Bingo Palace in 1983. Now more than 35 years later, it has become a community landmark and one of San Diego's premier casino destinations. Sycuan is currently undergoing a $260 million expansion project set to open March 27, 2019. Sycuan's expansion features a 12-story hotel tower, a variety of new restaurants from fast-casual to fine dining, meetings and event space, a full-service spa, state-of-the-art fitness center and a pool and gardens area with a lazy river and swim-up bar. The project also includes expanding the casino floor space to include a total of 2,800 slot machines and 54 table games in a wide variety of gaming options. Sycuan is open 24 hours daily. For more information visit www.sycuan.com or call 619-445-6002.
Article by Benjamin Keller

Using the Right Technology to Connect Your Casino Hotel Guests to the Casino Floor

INTELITY 21 March 2019
As travelers become more reliant on mobile technology, it is increasingly important to make sure the right tools are in place for staff to effectively connect with guests before, during, and after their stay. Incorporating the right technology into your operations not only enhances the way your guests experience the property overall, but it also makes for easier check-in, Q&A response, and enticing guests onto the casino floor, perhaps with special offers or promotions.Today's core casino customers are 45-75 years old and they are increasingly attached to their mobile devices, which they can use to play online casino games, check their point balances, "card in" and even connect to their favorite gaming machines on the floor. Because these customers are already familiar with mobile technology in the casino context, incorporating mobile into a casino resort's hotel operations can be a welcome addition for a more seamless connection. Casinos are unique in that many customers return to "stay and play.""Stay and play" guests are great when it comes to implementing advanced technology into operations. As repeat guests become familiar with having access to the freedom mobile technology offers, they will show preference to properties offering mobile solutions. It goes without saying that guests who stay at a casino resort are often very interested in spending time gaming, so by streamlining the check-in process with mobile check-in, management teams not only reduce long check-in lines and front desk friction but can also increase the amount of time their guests spend on the casino floor.As a result, casino-resorts often have a high rate of mobile check-in. For example, INTELITY customer Angel of the Winds Casino Resort has seen a high percentage of its guests checking on their smartphones using the hotel's guest app.Angel of the Winds Assistant General Manager Jeff Wheatley said incorporating INTELITY has helped them create a seamless, highly-connective guest experience overall. "It's important that casino-hotels provide guests with a friction-free experience that allows them to move effortlessly between their hotel room and the casino floor. Incorporating INTELITY's hospitality platform has helped us create this connection. We've seen our guests, especially the repeat visitors, quickly adapt to using our mobile guest app and mobile key solutions to expedite the check-in and -out process and access their rooms."INTELITY's mobile and in-room platform components can easily be integrated with existing loyalty programs and used to streamline a casino resort's entire guest experience. In addition to providing guests with a digital connection to staff, mobile apps and in-room technology can also be used by management teams to serve guests customized, targeted offers and promotions that encourage them to visit the casino floor or engage further with the property.INTELITY's guest engagement and staff management platform gives connected travelers more control over their stay and provides management teams with intuitive back-office tools that can be used to gain insight into guests' needs before, during and after their stay. The INTELITY platform is currently installed in a variety of casino properties, from the Cosmopolitan in Las Vegas to smaller tribal casino properties.Benjamin Keller and his team will be present at NIGA 2019. To schedule a time to meet with him at NIGA, visit the INTELITY website or Booth #2509 at the convention.
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INTELITY Partners with The Howard Hughes Corporation on New Voice Technology Program

INTELITY 19 March 2019
INTELITY, the provider of the travel industry's broadest enterprise guest engagement and staff management platform, announced today that its voice solution has been successfully utilized during a voice technology pilot program conducted by The Howard Hughes Corporation.Using INTELITY's in-room tablets and unique, customizable voice request skill, the pilot program tested the ability to request services, place orders, and request information about the local area, weather, events, and much more. Using this technology, individuals would also have the ability to control the climate, lights, and TV in their guest room solely by voice, enhancing the immersive experience."Our goal is to leverage existing technologies and explore new, game-changing ways to give our guests and residents a truly meaningful, interactive experience that is easy and intuitive to use," said Michael Caplovitz, Vice President of Innovation at The Howard Hughes Corporation. "We are committed to implementing smart city technology across the portfolio, letting innovative systems such as voice technology be a brand differentiator and a way to greatly enhance the way people live, work and play--whether at a residential building, a hotel or an office space.""Guests adapt easily to voice since many already use devices such as Siri on their phones and Alexa and Google Voice in their homes," added Venkat Kandru, Executive Vice President of Information Technology at The Howard Hughes Corporation. "INTELITY exemplifies the sort of innovative industry leader with whom we look to collaborate with as we build for the future."The Howard Hughes Corporation partnered with INTELITY on this project due to INTELITY's custom voice request skill, deeply integrated back-end platform, and ability to deploy solutions at scale. "The idea of smart cities has been teased throughout the technology spheres but has yet to come to fruition in any real way. Implementing voice technology at this large scale, across multiple markets, is cutting-edge for any real estate company and developer - The Howard Hughes Corporation is ahead of the curve," says David Adelson, INTELITY's President & COO.About The Howard Hughes CorporationThe Howard Hughes Corporation owns, manages and develops commercial, residential and mixed-use real estate throughout the U.S. Its award-winning assets include the country's preeminent portfolio of master planned communities, as well as operating properties and development opportunities including: The Seaport District in New York; Columbia, Maryland; The Woodlands, The Woodlands Hills, and Bridgeland in the Greater Houston, Texas area; Summerlin, Las Vegas; and Ward Village in Honolulu, Hawai`i. The Howard Hughes Corporation's portfolio is strategically positioned to meet and accelerate development based on market demand, resulting in one of the strongest real estate platforms in the country. Dedicated to innovative placemaking, the company is recognized for its ongoing commitment to design excellence and to the cultural life of its communities. The Howard Hughes Corporation is traded on the New York Stock Exchange as HHC. For additional information visit www.howardhughes.com.Safe Harbor StatementStatements made in this press release that are not historical facts, including statements accompanied by words such as "will," "believe," "expect," "enables," "realize", "plan," "intend," "assume," "transform" and other words of similar expression, are forward-looking statements within the meaning of the Private Securities Litigation Reform Act of 1995. These statements are based on management's expectations, estimates, assumptions, and projections as of the date of this release and are not guarantees of future performance. Actual results may differ materially from those expressed or implied in these statements. Factors that could cause actual results to differ materially are set forth as risk factors in The Howard Hughes Corporation's filings with the Securities and Exchange Commission, including its Quarterly and Annual Reports. The Howard Hughes Corporation cautions you not to place undue reliance on the forward-looking statements contained in this release. The Howard Hughes Corporation does not undertake any obligation to publicly update or revise any forward-looking statements to reflect future events, information or circumstances that arise after the date of this release.
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INTELITY to Attend April's HITEC Europe Conference in Mallorca, Spain

INTELITY 13 March 2019
Los Angeles, California - INTELITY, the provider of the broadest enterprise guest engagement and staff management platform for hospitality, will be attending HITEC Europe which will take place in Mallorca, Spain this April 10-11. HITEC Europe is part of the world's largest hospitality technology conference brand, which brings leaders and professionals together to cover the latest trends specific to the industry."We are actively pursuing continued growth in Europe and our presence at HITEC provides considerable access to key players and decision makers from across the region," said David Adelson INTELITY President and COO. "The European market is looking for solutions that the INTELITY platform provides, including ways to increase their connectivity across property and streamline daily operations."The INTELITY platform offers a complete suite of tools that create a seamless connection between hotel guests and staff. The platform integrates with over 120 operational systems including PMS, POS, room controls and loyalty programs through INTELITY Connect. Features like mobile check-in and mobile key solve some major challenges European hoteliers face today. Other solutions include multilingual digital access to amenities and services, TV casting, and much more. Using INTELITY Staff, management teams have access to advanced business intelligence tools to gain actionable insights into guests behaviors and preferences. The INTELITY platform is currently in use in more than 200,000 rooms across the globe.Email demos@intelity.com or visit our website to schedule a time to meet with a member of the INTELITY team at HITEC Europe.
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INTELITY to Attend the 2019 National Indian Gaming Association Tradeshow & Convention

INTELITY 4 March 2019
Los Angeles, California (March 01, 2018) - INTELITY, the provider of the travel industry's first and broadest enterprise guest engagement and staff management platform, will attend April's National Indian Gaming Association (NIGA) Tradeshow & Convention in San Diego, CA. NIGA is the longest-running gaming tradeshow in history and the country's largest gathering of tribal leaders and casino executives, with 184 nations convening."The modern traveler wants to experience the same seamless connectivity across a casino resort that they have in their own home. They expect technology to be a part of their experience," said Benjamin Keller, INTELITY SVP of Sales. "The Tribal Councils have recognized this expectation and are giving their guests the solutions they want by implementing advanced hospitality technology across property."INTELITY's platform offers a complete suite of guest engagement and staff management tools that fully integrate with other operational systems (PMS, POS, room controls, etc.) and loyalty programs to give casino hotels and resorts a better connection with their guests. Platform features like mobile ordering and messaging give staff the ability to engage with guests from anywhere on property and further encourage them to remain on the casino floor. The INTELITY platform gives operations teams a direct digital connection to their guests and the ability to place targeted promotions and offers in front of the right people, at the right time."INTELITY's presence at NIGA is critical to building relationships with key players and furthering our expansion into the casino market," said Keller. "The Tribal Councils and their casinos are leading the way in implementing technology that enhances the guest experience because they can adopt newer technologies at a quicker rate than most commercial brands."Currently, INTELITY is deployed at some of the largest tribal casino resorts, including Maryland Live!, Angel of the Winds Casino Resort, and San Manuel Casino.The NIGA conference will feature panels and sessions where industry leaders will discuss casino resort operational issues and IT challenges, ensuring that technology does not take the "service" out of guest service, and metrics for assessment, among other topics.To learn more about INTELITY's guest experience and staff management platform, visit Booth #2509 or contact demos@intelity.com to schedule a demo at NIGA.
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INTELITY Named 'Official Mobile and In-Room Technology Provider' by Forbes Travel Guide for Third Year

INTELITY 26 February 2019
INTELITY, the provider of the travel industry's first and broadest enterprise guest engagement and staff management platform, has been awarded Forbes Travel Guide Brand Official status for the third year running. Named the luxury hospitality industry's Official Mobile and In-Room Technology Provider by Forbes Travel Guide in 2017, 2018, and again in 2019, INTELITY is recognized as the best-in-class provider of mobile and in-room tech."When choosing Brand Officials, Forbes Travel Guide looks for companies that provide the industry with the highest levels of service and quality," said Micarl Hill, Forbes Travel Guide SVP of Brand Development. "INTELITY provides solutions that completely change the way guests experience and engage with a property, which is the kind of innovation we're looking for from Brand Officials."INTELITY's platform includes a complete suite of tools, INTELITY GUEST, to enhance the guest experience and increase guest engagement across multiple touchpoints including mobile apps and in-room tablets. INTELITY GUEST provides access to the advanced technology and connectivity the modern traveler demands and bridges the gap between guests and staff for an optimized connection."The INTELITY platform offers luxury hotels the tools they need to engage the modern traveler while still providing the high-touch, personalized service the luxury travel industry is known for," said INTELITY President and COO David Adelson. "It's an honor to be recognized by Forbes Travel Guide as the industry leader in guest engagement technology for the third year running."INTELITY, along with the other Brand Officials, and Forbes Travel Guide's 2019 Star Award Winners will be recognized on February 26 and 27 at Verified, The Forbes Travel Guide Luxury Summit. The Summit takes place at The Beverly Hilton hotel, an INTELITY partner, in Beverly Hills, CA. In addition to sessions conducted by luxury industry icons, innovators, and impressive disruptors, the Summit includes a black-tie dinner and "Afterglow" after-party.
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broughtonHotels' Park James Opens with INTELITY's Complete Guest Experience and Hospitality Management Platform

INTELITY 22 February 2019
INTELITY, the provider of the travel industry's first and broadest enterprise guest engagement and staff management platform, is now live at the Park James, operated by broughtonHotels, in Menlo Park, California. Park James guests now have access to the INTELITY platform including, a mobile guest app, mobile key, and in-room tablets, while their staff is using INTELITY STAFF to organize, manage, and track requests, communications, and work orders on the back end."With the Park James Hotel's reputation for stellar and innovative service and it's Silicon Valley location, we wanted to create an elevated unique guest experience that leverages modern-day technology," said Larry Broughton, Founder and CEO broughtonHotels. "The INTELITY platform not only creates a seamless check-in guest experience, it allows us to deliver the bespoke service that our guests at The Park James have come to expect."The luxury boutique hotel, located near Facebook headquarters, opened in September 2018 to cater to the tech-savvy business and leisure travelers the area attracts."We are so glad to have been selected by the Park James Hotel, which is such a beautiful and well-designed property," said David Adelson, INTELITY President & COO. "We know the area attracts travelers who are looking for the convenience and experience modern technology provides. We're happy to support the Park James in providing their guests and staff with the tools needed to ensure an exceptional experience."Using the mobile app, guests can expedite check-in, communicate with staff, and activate their mobile key before arriving at the hotel., Guests can access additional services through the mobile app and in-room tablets including dining, reservations and bookings, service requests, provide feedback, and more. Guests can also use the mobile app and in-room tablets, through INTELITY CONNECT, to access INNCOM's room automation system. The hotel staff uses the INTELITY STAFF back office solution to track work orders, guest requests, and service delivery times, so the management team can monitor all staff activity in a single dashboard.About Park James HotelMenlo Park's most anticipated new luxury hotel, the Park James Hotel, part of broughtonHotels, brings California craft style and hands-on service to Silicon Valley. With 61 well-appointed guest rooms, a unique outdoor courtyard garden and cocktail bar, along with 1,200 square feet of flexible meeting space among other amenities, the Park James Hotel is suited for every type of traveler. Oak + Violet, the Park James Hotel's signature restaurant, pays homage to California with a menu featuring high quality, hand-picked, and locally sourced ingredients. For further information, visit https://www.parkjames.com/ or https://www.broughtonhotels.com/.About broughtonHOTELSAn innovative and privately held hospitality company, broughtonHOTELS delivers highly specialized services in hotel management, investment, and development. Founded in 2001 by industry leader and entrepreneur, Larry Broughton, the company is well established as an operator of independent, boutique hotels. broughtonHOTELS upholds a strict ethos that emphasizes honesty, integrity, and ethics in all business engagements. The company has a corporate culture of giving back to the communities they serve. Based in Orange County, CA broughtonHOTELS continues to invest in top-flight hospitality talent to support its growing portfolio of 18 managed hotel properties in highly sought-after destinations from California to Illinois. For more information on Broughton Hotels, visit www.broughtonHOTELS.comPark James Hotel:Lucky Break PRMike Stommel, Mike@luckybreakpr.comKris Ferraro, Kris@luckybreakpr.com
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INTELITY Raises $44M, Sets Sights on Further Global Expansion and Scale

INTELITY 28 January 2019
INTELITY, provider of the travel industry's first and broadest enterprise guest engagement and staff management platform, announced today it has secured a $44 million investment from Philadelphia-based private equity firm, LLR Partners. LLR's investment validates INTELITY's success and the impact it has had on the hospitality technology industry. This partnership also sets INTELITY up to further its mission to provide customers with the most direct and advanced connection to their guests, while also supporting back-of-house operations and business intelligence.Following its merger with KEYPR in 2018, INTELITY has distinguished itself as the most comprehensive and robust enterprise hospitality platform available on the market. This investment further positions the company ahead of its nearest competitors, who typically offer one-point solutions and limited flexibility."As the momentum of technology adoption in hospitality rapidly accelerates, INTELITY has established itself as a leader by offering the most extensive solution for meeting both guest and industry demands," said Dave Reuter, partner at LLR Partners. "We're excited to partner with the combined, impressive management team from INTELITY and KEYPR as they continue to expand this leadership position and capture the large and growing market opportunity."Not only does INTELITY offer the most complete solution, but it is also the industry's integrations leader. The platform includes more than 120 certified, discrete integrations and technology partnerships, which reduce the friction hotel operators experience when incorporating new technologies. In a single platform, INTELITY provides management teams with comprehensive tools that allow them to better track and manage all activity between guests and staff."Since inception, INTELITY has focused on one thing - improving the guest experience for travelers while offering hoteliers increased operational efficiencies and revenue generation opportunities. This investment allows our company the opportunity to further develop our technology and continue to expand our global presence while maintaining that same focus," said President and COO David Adelson. "We look forward to our partnership with LLR Partners and are excited to have them onboard as we continue to grow."With an impressive product offering utilized in nearly two hundred thousand rooms, a talented global workforce, and more than 15 years of industry expertise, the merger between KEYPR and INTELITY is a huge step forward for hospitality technology."While we focus on furthering our strong growth, we are fully committed to continuing to be the most advanced platform available in hospitality, with ongoing support enhancements and a solid integrations pipeline. We are thrilled to have LLR Partners' support as we pursue further expansion in international markets, including throughout Europe, the United Arab Emirates, and Asia Pacific," said CEO Robert Stevenson. "Leveraging the historical successes of both companies has brought us to this point and has given us both the springboard and the talented team to carry us through 2019 and beyond."INTELITY's management team is comprised of Silicon Valley insiders and former executives from Facebook, Hewlett Packard, Hilton, the Westmont Hospitality Group, Hyatt, Caesars Entertainment, Fox Mobile, and Sony. Its board and advisors include former senior management from Hilton, Starwood, Disney, and CHMWarnick. The company has offices in North America and Europe.About LLR PartnersLLR Partners is a private equity firm committed to creating long-term value by growing its portfolio companies. LLR invests in several industries, with a focus on technology and services businesses. Founded in 1999 and with more than $3.5 billion raised across five funds, LLR is a flexible provider of capital for growth, recapitalizations, and buyouts. For more information about LLR and insights on scaling growth companies, visit www.llrpartners.com.
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INTELITY Looks to Win "Hospitality's Hottest Technology" Designation at ALIS 2019

INTELITY 23 January 2019
INTELITY, provider of the travel industry's first and broadest enterprise guest engagement and staff management platform, announces its presence at The Americas Lodging Investment Summit (ALIS), which runs January 28-30, 2019. CEO Robert Stevenson will participate in a panel called "The New ALIS Tech Challenge: What's Hot in Technology?"Stevenson, who has a rich history building B2B platform technologies, will be presenting alongside executives from five fellow hospitality tech companies, all of whom will also be vying for the "Hospitality's Hottest Technology" designation. The panel will be judged by hotel owners and investors and moderated by Rob Torres, Managing Director at Google. This is the first year of this award program, which will help hoteliers distinguish which platforms offer the best solution to improving their bottom lines and streamlining their operations.INTELITY is widely recognized for the guest facing portion of its platform, having been named the "Official Mobile & In-Room Technology Provider" by Forbes Travel Guide and the "Best App in Hospitality" by Travel Weekly's Magellan Awards. In 2019, INTELITY is setting its sights on raising awareness and recognition for the staff portion of its platform and looks to continue to optimize and refine its guest facing technologies."ALIS is a great opportunity to connect with industry leaders, partners, and customers," said Stevenson. "I look forward to this opportunity to participate in the competition and cement INTELITY'S place as an industry leader within the world of hospitality tech."INTELITY, which recently merged with KEYPR, distinguishes itself as the broadest and most robust enterprise platform available on the market while competitors tend to address single touch points, the INTELITY platform touches every aspect of the guest and staff journeys.
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Inn at Harbor Shores to Implement Full INTELITY Platfrom

INTELITY 22 January 2019
INTELITY, the global travel industry's first and most powerful enterprise guest engagement and staff management platform, announced today that The Inn at Harbor Shores will be implementing its expansive hospitality platform, marking INTELITY's first property in Michigan."We are proud to announce our launch of INTELITY's in-room tablets in all our guest rooms. Implementing this technology will help us better manage our operational efficiencies and guests requests, and will put us on the cutting edge of hotel technology trends," said the hotel's General Manager, Brady Cohen. "We're excited to be the first property in Michigan to implement INTELITY's platform and we look forward to seeing how our guests react to our newest addition. Incorporating this technology into our daily operations will allow us to continue to create exceptional guest experiences while adding in a new layer of personalization. Cheers to a new year and new technology!"Located on one of the oldest harbors in the Great Lakes, The Inn at Harbor Shores has cemented itself as southwest Michigan's leading resort destination. Designed in the style of the classic coastal architecture of the late 19th and early 20th century, the Inn at Harbor Shores boasts 92 beautifully appointed rooms. Through the INTELITY platform, guests and staff of the Inn at Harbor Shores will have access to a custom mobile app, in-room tablets, and INTELITY's back office dashboard, which combined, will dramatically improve operational efficiency, drive new revenue opportunities, and meet the expectations of today's highly-connected travelers."We are excited to welcome The Inn at Harbor Shores into our portfolio of stunning boutique hotels," said INTELITY CEO Robert Stevenson. "Guests and staff alike will enjoy the connectivity that the INTELITY platform provides and we look forward to seeing the impact that platform has on The Inn at Harbor Shores' staff management and guest experience."The rollout of the INTELITY platform will be done in two phases. The first phase will include the implementation of INTELITY's in-room tablets, mobile app, and INTELITY'S back office solution that is integrated with Maestro, the property's PMS. INTELITY's mobile key solution will be implemented as part of the second phase. Guests will be able to expedite check-in and checkout via the mobile app, and use their mobile devices to enter the property's amenities without a key, thus modernizing one of Michigan's top resort destinations.About The Inn at Harbor ShoresHarbor Shores is Lake Michigan's first beach, golf, and waterfront community, located just 90 minutes east of Chicago in Benton Harbor / St. Joseph, Michigan. The community's central amenity is an 18-hole, public Jack Nicklaus Signature Golf Course which has played host to the KitchenAid Senior PGA Championship. Harbor Shores features a full calendar of events and world-class amenities, including The Inn at Harbor Shores. Our hotel features 92 guest rooms with individual balconies and state of the art banquet facilities that can host a small five person meeting all the way to a 300-person wedding reception. While onsite guests can also access a deep-water marina, a full-service spa, waterfront and golf course dining, cafes, 24/7 health and fitness center and a public river-more walk connecting to 12 miles of recreational trails and rivers, acres of parks, green spaces and Lake Michigan beaches. Harbor Shores will be home to nearly 500 residences, including charming cottages, signature homes, townhomes and condominiums. Current real estate opportunities include golf and riverfront home sites, riverfront cottages, golf view homes and condominiums on the top two levels of The Inn at Harbor Shores.For more information, please visit www.harborshoresresort.com or www.innatharborshores.com.
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Black Oak Casino Resort to Implement INTELITY's Guest Experience and Staff Management Platform

INTELITY 18 January 2019
The property will be incorporating the INTELITY platform's custom-branded mobile app and in-room tablets at its hotel, giving guests the opportunity to better manage their experience by placing them in control of their reservations, check-in and check-out, restaurant bookings, and the ability to directly communicate with staff. Black Oak Casino Resort will also use INTELITY's integrated back office dashboard to streamline their operations. The back office dashboard will allow staff to connect directly and efficiently with guests. With it, they can share specials and promotions with more accuracy and frequency, while also gaining real-time visibility into service and delivery activity."We're thrilled to be implementing the INTELITY platform at our resort," says Amanda Silacci, Black Oak Casino Resort's Guest Service Manager. "In our 'always on' business, it is really important that our technology provides a frictionless connection between guest and staff. We believe the INTELITY platform is incredibly valuable and look forward to using it to completely overhaul the way we manage the guest experience. We also plan to use the content management portion of the back office dashboard to concentrate our marketing efforts and create personalized offerings for our guests."INTELITY's in-room tablets will replace the resort's printed, in-room compendium and allow guests to order room service and make other service requests. Both the mobile guest app and in-room tablets will provide direct messaging between guests and hotel staff, allowing for better communication at any point during their stay.On the operations side, Black Oak Casino Resort will use INTELITY's back office platform via desktop and mobile devices to manage all staff activity on the property, from the front desk to maintenance. Service will be enhanced as staff will be able to manage work orders, delivery times, and monitor all activity on property, while keeping the management team informed at all times. The back office platform will also allow the staff to communicate directly with the guests and give them updates on the status of their service requests and orders.INTELITY's back office platform also provides robust business intelligence and data analytics, which will giving resort leaders deeper insights into their guest behaviors and preferences. The resort can use this information to further maximize efficiency, deliver exceptional guest experiences, and make better business decisions."We are proud to add Black Oak Casino Resort to INTELITY's growing casino portfolio and look forward to working with them on using our platform to great success," said INTELITY Senior Vice President of Sales, Benjamin Keller. "With all of their offerings, I know every team - from operations to housekeeping, to marketing - will see a positive impact in their day-to-day tasks by using the INTELITY platform. Black Oak Casino Resort is already doing great things, and we know that implementing the INTELITY platform will help them continue to scale".The INTELITY platform is scheduled to deploy at The Hotel at Black Oak Casino Resort in the third quarter of 2019.
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Intelity Partners with Acuant to Further Streamline Guest Check-in and Mobile Key Delivery

INTELITY 9 January 2019
Intelity, the industry's first enterprise guest engagement and staff management platform, is announcing its partnership with Acuant, a leading Identity Proofing Platform. Through this partnership, Intelity's customers will soon be able to offer their guests remote identity check as part of the existing mobile check-in process to further streamline the guest experience before they step foot onto a property."We are excited about this partnership that combines our AssureID technology with Intelity's mobile check-in and mobile key delivery. This will enhance the guest experience at hotels worldwide and illustrates how we serve to reduce consumer friction and fraud simultaneously," said Acuant President and CEO Yossi Zekri.Acuant's AssureID provides instant ID authentication and verification through Intelity's mobile guest apps, as well as the mobile SDK. Guests will be able to submit their ID for verification during remote check-in, and, upon confirming their identity, activate their mobile key, upgrade rooms, and further simplify the check-in process for front desk staff."At Intelity, we make it our priority to improve the guest experience for our hotel partners. Friction at the front desk and delays at check-in remain ongoing pain points for guests and hotel operators alike," said Intelity CEO Robert Stevenson. "With our platform's extensive suite of mobile capabilities and Acuant's ID verification platform, we are one step closer to a fully tracked, optimized and automated check-in process."For more information on the integration between Intelity and Acuant, please visit http://intelitycorp.com.About AcuantAcuant's patented intelligent data capture, advanced document authentication and identity verification technologies provide a comprehensive suite of solutions. Utilizing proprietary technology and the industry's largest document library, Acuant verifies identity credentials issued from over 100 countries and transforms data into useful and insightful information to optimize company workflows.A multi-platform solution, Acuant empowers businesses globally by giving them the freedom to work on any device, in the cloud or locally. Acuant solutions easily integrate into any environment; customers include start-ups, Fortune 500 and FTSE 350 organizations in the financial services, healthcare, automotive, hospitality and security sectors. For more information, please visit acuantcorp.com.
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Intelity is Now Live at The St. Regis Atlanta

INTELITY 13 December 2018
Intelity, the world's first and most widely used integrated guest services platform, is now live at The St. Regis Atlanta and providing technological advancements for both guests and staff. The addition of Intelity is a part of the resort's multi-million dollar, property-wide refresh expected to be completed in early 2019.An important aspect of the remodel was catering to tech-savvy travelers, leading to the installation of Intelity's in-room tablets which allow guests to control room features such as lighting and air conditioning, order room service, and access information about hotel amenities. On the management side, the Intelity platform integrates with LightSpeed, the Marriott property management system, and is fully integrated with the hotel's point-of-sale system, MICROS Simphony. These integrations connect staff directly with guests so they can easily manage service requests for housekeeping, transportation, and concierge. Each guest room and suite is attended by the St. Regis Butler Service, an ever-present yet unobtrusive service dedicated to meeting the needs of discerning global travelers."The St. Regis Atlanta is timelessly Southern and now exquisitely reimagined," said Guntram Merl, general manager of The St. Regis Atlanta. "The refresh of our elegant hotel and integration of the Intelity platform will delight new travelers, as well as returning guests who have visited over the past 10 years."The St. Regis Atlanta is a 26-floor development featuring 151 luxuriously-appointed guest rooms and suites, 53 residences, and more than 24,000 square feet of contemporary meeting and event space. Located in exclusive Buckhead, the St. Regis is within walking distance of Atlanta's finest specialty shopping, restaurants, art galleries, and landmark corporations. It's a distinctive destination where Georgian architecture and style are effortlessly married with modern technology.Implementing the Intelity platform means The St. Regis Atlanta meets AAA's new technological requirements and ensures the resort will retain its AAA Five Diamond status. In 2014, The St. Regis Atlanta was named Conde Nast Traveler's #1 Business Hotel in the World and one of the World's Best Large City Hotels by Travel + Leisure. It also received Forbes Travel Guide's Four Star Award and Travel Weekly's Silver Award for Best Pool Design.About The St. Regis AtlantaCombining timeless sophistication with an unrivaled dimension of luxury, The St. Regis Atlanta Hotel & Residences debuted April 14, 2009. The 26-floor development features 151 luxuriously appointed guest rooms and suites, 53 St. Regis Residences, more than 24,000 square feet of contemporary meeting and event space, two exclusive bars, world-class culinary options, a state-of-the-art fitness facility that overlooks an exquisite 40,000-square-foot Pool Piazza and poolside Bar, a 7,800-square-foot Remede Spa, and Astor Court, the resort's distinctive upper lobby restaurant offering compelling cuisine and an unparalleled ambiance. Each guest room and suite is attended by the signature St. Regis Butler Service, an ever present yet unobtrusive service dedicated to meeting the needs of discerning global travelers. The property continues to be listed among the Top Hotels in the South by Conde Nast Traveler for its Readers' Choice Awards and in 2017 and 2018, it received a Gold Badge in U.S. News & World Report's Best Hotels in the USA. The St. Regis Atlanta Hotel & Residences is located at 88 West Paces Ferry Road in Buckhead. For more information, please call 404.563.7900 or visit www.stregisatlanta.com.
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Silver Reef Casino to Implement KEYPR's Guest Experience and Management Platform

INTELITY 19 October 2018
Los Angeles, CA (October 18th, 2018) -- KEYPR, the technology company whose enterprise cloud platform is the leader in guest experience and hospitality management, announced today that its system will soon deploy at Silver Reef Casino in Ferndale, Washington.The casino chose KEYPR's full cloud-based platform during a rebranding and technology upgrade. "We are not far from the technology-focused Vancouver market and it's important we stay up with and even ahead of expectations," said Randy Hulce, Silver Reef Casino Hotel Director. "We know we need to take advantage of the best solutions possible to provide our guests with the service they deserve while also being efficient and meeting our goals."In addition to the resort's more than 50,000-square-feet of gaming, it has hotel rooms, 10 restaurants, and a full- service spa at its location near the U.S-Canadian border.The property will offer its guests a custom-branded mobile app with mobile key and in-room tablets opening up infinite tools to manage their stay throughout the entire guest journey. It will also use KEYPR's integrated dashboard Guest Experience Management System (GEMS) to streamline and track guest and staff member interactions.KEYPR's customizable, easy-to-use mobile app, for those "on the go," allows guests to expedite check-in and check- out, avoiding the busy front desk. It lets guests receive push notifications, order room service, communicate directly with hotel staff (such as texting the valet, for example), and get messages from hotel staff whether on or off property. The hotel can also receive guest feedback through the app in real time for active service recovery.The casino hotel will use the powerful promotions engine built into KEYPR's tablets to market its casino, restaurants, and other amenities, and to provide discounts and other specials.On the back-of-house side, it will use GEMS via desktop and mobile, which allows staff to provide attentive service to guests across the property and respond to requests in real time. GEMS keeps track of work orders, service delivery times, and monitors all activity so hotel operations can see their entire workflow 24/7. Silver Reef Casino management can then use that valuable data to make informed staffing, purchasing, and operational decisions."We are thrilled to further expand the KEYPR and Intelity casino portfolio by partnering with Silver Reef Casino," said KEYPR Senior Vice President of Sales Benjamin Keller. "They are already doing great things at this property and we look forward to seeing the KEYPR platform add a great deal of value to the operations team and guest experience."KEYPR is merging with Intelity, the leading integrated mobile and in-room technology provider for the global travel industry. The new company, branded as Intelity, touches all points of the hotel guest and employee journey and is, by far, the largest and most deeply integrated, comprehensive hospitality platform available.
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KEYPR and Intelity to Participate in The Lodging Conference

INTELITY 25 September 2018
Los Angeles, CA (September 24th, 2018) - KEYPR will participate in one of the world's top hotel industry events, The Lodging Conference which kicks off today in Phoenix, AZ. At Wednesday's think tank session focused on tech, the company's CEO Robert Stevenson will have the opportunity to speak about the merger between KEYPR and Intelity and the vision for the newly combined company. The company will also offer live demos of the platform for the duration of the conference. Stevenson will join five other panelists, during a think tank session titled "Tech Forward: A Look at Game-Changing Innovations and Concepts." He will share how the merger will form the most robust, reliable and sophisticated enterprise guest experience platform available in hospitality and what it means for hoteliers. The panel, which will be moderated by Richard Siegel, President and Publisher at Hotel-Online and Hospitality Upgrade, will cover game-changing innovations, and how hospitality technology is rapidly changing. Specific topics including mobile apps, data protection, GDPR Compliance, in-room automation, and keeping up with ratings agencies will all be covered."It's been a busy summer for us at both Intelity and KEYPR, and The Lodging Conference offers us the perfect platform to start talking about the merger - what it means for customers, and what it means for the industry as a whole, as well," said Stevenson. "There are no other companies out there that offer as complete a platform as ours. Both hospitality ratings agencies, like AAA and travelers alike, are increasingly demanding specific connective technologies in hotels, and we are perfectly poised to address all of these needs in a modular, easy-to-implement way."Not only does the united company have a strong product line but it also combines two talented, global workforces, which significantly strengthens the group's existing expertise in hotel mobile and in-room technologies.The combined platform covers the complete guest mobile journey, including check-in (allowing guests to skip the front desk), mobile key (integrated with most major locking systems), guest services and digital concierge tools. It includes a complete in-room solution with customizable tablets, seamless TV casting, and voice via Amazon Alexa. It also offers a text messaging solution for guest-to-staff communication, and a complete staff management system, full workflow, ticketing and an operations dashboard (desktop and mobile), real-time content controls, immersive business intelligence, guest-to-staff, and staff-to-staff request fulfillment, as well as robust marketing and advertising functionality.Intelity and KEYPR staff members will be present at the conference to provide demonstrations and explain how the platform creates operational efficiencies and revenue opportunities for property owners and operators.The companies' future consolidation is a huge step forward for hospitality technology. For more information, visit intelitycorp.com and keypr.com.About IntelityIntelity, headquartered in Orlando, Florida, is the creator of the world's first and most widely used integrated guest services platform, ICE (Interactive Customer Experience). With certified integrations to all major hotel back-end management systems (POS, PMS, Ticketing, Spa and Room Controls), Intelity's ICE is a centralized property-automation system that delivers concierge-level services, guest request tracking and fulfillment, business-intelligence analytics, marketing/messaging capabilities, and a full content management system. Since beginning operations in 2007, the Inc. 5000 company has gained a reputation as a leader in hospitality technology with installations across six continents, including most major brands and many celebrated independent properties. Intelity recently received designation as the "Official Mobile and In-room Technology Provider" of the Forbes Travel Guide. For more information, please call 1-888-738-7271 or visit www.intelitycorp.com.About KEYPRKEYPR is the broadest cloud-based guest experience and management platform for hotels, casinos and luxury residences. The platform delivers a personalized, friction-free guest experience, while creating new operational efficiencies and driving additional revenue opportunities for property owners and operators. Guests can access a directory of services, including dining, entertainment, third-party content and more through an in-room tablet and custom mobile app. The app also allows guests to bypass the front desk via KEYPR's digital key. Additionally, owners and managers gain valuable insight through the integrated dashboard (GEMS) and intuitive tools that provide visibility into guest needs before, during and after their stay &mdash' all while easily monitoring operational KPIs across multiple properties. For further information, visit www.keypr.com.
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It's Budget Season... Are You Ready?

INTELITY 18 September 2018
According to Hospitality Technology's 2018 Customer Engagement Technology Study, 65% of guests say they are willing to pay higher rates and are more likely to return to a hotel that offers access to the technology they deem important. Guests' technology demands for 2019 include having a hotel mobile app with a variety of features, the ability to check-in and out from a mobile device, and high-tech features available in guestrooms. However, travelers aren't the only people demanding better hotel technology.When AAA revised its Approval Requirements and Diamond Rating Guidelines in April of this year, it put connective technologies front and center so that guests and lodging operators could "interact on an increasingly personalized basis." So, for a hotel to achieve a higher AAA Diamond Rating in 2019, it will need to budget for more engaging technologies...A 3-Diamond rating will require a hotel to feature mobile technology that supports check-in/outA 4-Diamond rating will require mobile check-in/out PLUS remote guest-service access through mobile devicesA 5-Diamond rating requires all the previously mentioned features PLUS mobile key access and advanced connectivity across all guest interactionsAs hoteliers prepare their 2019 budgets, various studies in consumer travel behaviors are substantiating the need to incorporate mobile guest experience solutions."As the summer winds down and the 2019 budget season ramps up, hoteliers need to bring technology to the forefront of their capital plans," said David Adelson, Intelity CEO. "Owners and operators need to ask themselves these important pre-budget planning questions: 'Is our relationship with guests as strong as it could be? Are we digitally engaging with everyone from the moment they make a reservation? Are we increasing guest engagement and communication at all stages of the guest journey? Are we developing guest loyalty for long-term benefits? Are we empowering staff with tools to ensure five-star service and experiences? And, are we investing in digital systems that will integrate with other key property solutions?'"If the answer is 'no' to any of the above, then it's time to call Intelity," Adelson said. "We provide a one-stop-shop to the engagement solutions that guests are demanding the most. In fact, Intelity and KEYPR are providing 20 out of the 24 mobile functions that guests revealed wanting the most in the HT 2018 CETS report."The Intelity and KEYPR platforms are giving guests fingertip connectivity to the hotel along every step of their journey, from the moment reservations are made until long after travelers check out inclusive of App, Mobile Web, Text, Social and In-App chat. By giving guests direct digital access to request things like room service, housekeeping or wake-up calls, hoteliers are revolutionizing and personalizing the guest experience. Budgeting for these solutions is an investment in guest loyalty and satisfaction. The result is a healthy financial future for owners.Intelity and KEYPR can:Place tablets in rooms, including hardware, software and installationEliminate more than $12,000 in annual in-room printing costsIncrease average monthly IRD revenue by at least 6%Open two-way guest communication with 85% average usageProvide daily business intelligence on operational efficiencyAs technology continues to dictate travelers' expectations and demands, Intelity and KEYPR stand ready to equip hoteliers with the tools they need to deliver on those experiences.To book a demo please email demos@keypr.comAbout IntelityIntelity, headquartered in Orlando, Florida, is the creator of the world's first and most widely used integrated guest services platform, ICE (Interactive Customer Experience). With certified integrations to all major hotel back-end management systems (POS, PMS, Ticketing, Spa and Room Controls), Intelity's ICE is a centralized property-automation system that delivers concierge-level services, guest request tracking and fulfillment, business-intelligence analytics, marketing/messaging capabilities, and a full content management system. Since beginning operations in 2007, the Inc. 5000 company has gained a reputation as a leader in hospitality technology with installations across six continents, including most major brands and many celebrated independent properties. Intelity recently received designation as the "Official Mobile and In-room Technology Provider" of the Forbes Travel Guide. For more information, please call 1-888-738-7271 or visit www.intelitycorp.com.About KEYPRKEYPR is the broadest cloud-based guest experience and management platform for hotels, casinos and luxury residences. The platform delivers a personalized, friction-free guest experience, while creating new operational efficiencies and driving additional revenue opportunities for property owners and operators. Guests can access a directory of services, including dining, entertainment, third-party content and more through an in-room tablet and custom mobile app. The app also allows guests to bypass the front desk via KEYPR's digital key. Additionally, owners and managers gain valuable insight through the integrated dashboard (GEMS) and intuitive tools that provide visibility into guest needs before, during and after their stay &mdash' all while easily monitoring operational KPIs across multiple properties. For further information, visit www.keypr.com.
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Intelity x KEYPR Meet Guests' Mobile Demands

INTELITY 23 August 2018
According to Hospitality Technology's 2018 Customer Engagement Technology Study, hotels are slow to adopt the mobile functionality guests want. Over 40% of those surveyed want to do one or more of the following: use their smartphones and tablets to manage reservations, control the guest room environment, check in/out, request services, order room service, unlock their rooms, and more. However, fewer than half of all hotels currently offer a majority of these mobile features. According to the study, of the 24 mobile features guests want, only 3 are widely available (room reservations, loyalty program management and on-property events).The good news for hoteliers is that soon-to-be combined companies Intelity X KEYPR can equip properties with up to 75% of the mobile functions guests want today, and even more will be available in the future."Since Intelity's inception back in 2008, I have been amazed to witness firsthand the development in the hospitality technology space. Technology is truly disrupting the industry and mobile applications in particular are redefining how services are delivered," said David Adelson, Intelity President and CEO.The study released last week shows that hotels are realizing the importance of adding mobile technology to all areas that touch the guest. Further findings revealed significant increases since 2017 in enablement of mobile check-in/out and room controls. The ability to bypass the front desk by activating a mobile key went up from 16% in 2017 to 35% today.Merger = MoreUpon completion of its merger with KEYPR, Intelity will offer the broadest, most complete guest service and in-room technology platform available on mobile, tablet, TV, chat, voice, back-office, CMS, mobile key, and more. The combined platform will provide hotels with 20 out of the 24 mobile functions that travelers said they want in the 2018 CETS, including:Room reservationsLoyalty program managementCalendar of eventsMobile check-in/out (with enhanced PMS integration)Search for hotels with location-based technologyView property mapsTake a consumer satisfaction surveyIntegration of mobile device and in-room TVMobile room keyRead/post reviewsRequest serviceOrder room service (with enhanced POS integration)Retrieve bill (with enhanced PMS integration)Ability to change and manage reservationPurchase servicesReceive/redeem couponsSchedule wake-up callsControl guest roomAccess social mediaAbility to order/request services w/ voice controlDemand for smart technology continues to grow. The capability to control guestroom TVs from mobile phones is up 22% over last year, and the ability to purchase hotel services such as spa, golf, etc. is up 22% as well; using a smartphone as a guest room key and ordering room service via a mobile device are both increased this year to 19%; and scheduling wake-up calls via mobile rose to 16%."In the last year, hotels have made strides toward meeting guests' mobile demands," said KEYPR CEO Robert Stevenson. "This is good news, but as an industry we can do better. To deliver the most mobile services in ways guests are expecting takes choice, speed, convenience, empowerment, and ultimately value. It takes the Intelity X KEYPR platform."About IntelityIntelity, headquartered in Orlando, Florida, is the creator of the world's first and most widely used integrated guest services platform, ICE (Interactive Customer Experience). With certified integrations to all major hotel back-end management systems (POS, PMS, Ticketing, Spa and Room Controls), Intelity's ICE is a centralized property-automation system that delivers concierge-level services, guest request tracking and fulfillment, business-intelligence analytics, marketing/messaging capabilities, and a full content management system. Since beginning operations in 2007, the Inc. 5000 company has gained a reputation as a leader in hospitality technology with installations across six continents, including most major brands and many celebrated independent properties. Intelity recently received designation as the "Official Mobile and In-room Technology Provider" of the Forbes Travel Guide. For more information, please call 1-888-738-7271 or visit www.intelitycorp.com.About KEYPRKEYPR is the broadest cloud-based guest experience and management platform for hotels, casinos and luxury residences. The platform delivers a personalized, friction-free guest experience, while creating new operational efficiencies and driving additional revenue opportunities for property owners and operators. Guests can access a directory of services, including dining, entertainment, third-party content and more through an in-room tablet and custom mobile app. The app also allows guests to bypass the front desk via KEYPR's digital key. Additionally, owners and managers gain valuable insight through the integrated dashboard (GEMS) and intuitive tools that provide visibility into guest needs before, during and after their stay &mdash' all while easily monitoring operational KPIs across multiple properties. For further information, visit www.keypr.com.
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KEYPR and Hafele Team up for Global Technology Partnership

INTELITY 20 June 2018
HITEC - Houston, TX - KEYPR, the technology company whose enterprise cloud platform is the leader in guest experience and hospitality management, announced today that they have partnered with Hafele, globally-renowned specialists in hospitality hardware, cabinet fittings, and smart architectural systems. As part of a larger tech initiative for Hafele, this integration will allow end users to utilize advanced digital key and in-room technologies such as lighting, audio, and other guest room functionality via the KEYPR platform, ultimately touching all aspects of the guest-facing experience. This partnership will also extend to Intelity on the heels of yesterday's merger announcement to combine both entities to form the largest, most richly integrated company in hospitality.Hafele has built a reputation for delivering best-in-class hardware in over 150 countries and, with their latest access and room control technologies, the company is poised to continue their market penetration. The global smart lock vertical has seen dramatic growth recently with Grand View Research forecasting demand for smart locks to reach 135 million units by 2024. With integrated connectivity, mobile guest experience management, room controls, and digital key solutions now as necessities in hospitality, KEYPR's integration with Hafele benefits both companies, as well as their respective hotel, residential, and cruise line customers."KEYPR has positioned itself as best-in-class by placing emphasis on providing a completely seamless, fully integrated digital guest experience," said Christoph Dechler, Category Manager across new technologies at Hafele. "We are excited to leverage our global strength with a highly trusted brand that shares our values of delivering unparalleled customer service and prioritizing innovation in hospitality.""The team at Hafele are world-renowned innovators of functionality, and their 95-year history is a testament to their ability to provide products for a broad landscape and evolving customer needs," said KEYPR Co-Founder and COO Mark Anderson. "We are fortunate to have such a great partner and look forward to collaborating as we roll out the partnership globally."Initial markets benefitting from the partnership include North America and Australia, with Europe and greater Asia to follow. Both KEYPR and Intelity will be at HITEC and to request a demonstration, please email demos@keypr.com or sales@intelitycorp.com or stop by booths #2127 or #1710 on the show floor.About KEYPRKEYPR is a cloud-based guest experience and management platform for hotels, casinos and luxury residences. The platform delivers a personalized, friction-free guest experience, while creating new operational efficiencies and driving additional revenue opportunities for property owners and operators. Guests can access a directory of services, including dining, entertainment, third-party content and more through an in-room tablet and custom mobile app. The app also allows guests to bypass the front desk via KEYPR's digital key. Additionally, owners and managers gain valuable insight through the integrated dashboard (GEMS) and intuitive tools that provide visibility into guest needs before, during and after their stay -- all while easily monitoring operational KPIs across multiple properties. For further information, visit www.keypr.com.About Hafele Hafele [HAY fell leh] is a leading worldwide supplier of furniture and architectural hardware components that improve the functionality of cabinets, doors, kitchens, bathrooms and other living and working environments. LED lighting, decorative hardware, opening and closing mechanisms for doors and drawers, furniture fittings and electronic locking systems are but a few of the essential items Hafele provides to manufacturers, architects, designers, contractors and construction professionals in more than 150 countries. For more information, please visit www.hafele.com.
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KEYPR Launches KEYPR TV, the Most Advanced Casting Solution in Hospitality

INTELITY 15 June 2018
Los Angeles, CA -- KEYPR, the technology company whose enterprise cloud platform is the leader in guest experience and hospitality management, is announcing its partnership with Nevaya, the go-to TV cloud entertainment company for hospitality, to create KEYPR TV. The new feature allows guests to stream content from their personal mobile devices or KEYPR's in-room tablets to hotel TVs, with no app downloads, required sign-ins, or overly-complex access codes.As evidenced by the shift in how consumers are increasingly engaging with mobile and digital content at home the trend is also being pulled into hospitality. According to Zenith Media, nearly one-quarter of all media consumption across the world is mobile today and aggressively growing. This highlights a massive opportunity for hotels to increase guest satisfaction by adopting mobile-friendly content technologies.With KEYPR TV, hotel guests are now able to seamlessly replicate their "at-home" experience. The integration works with all Chromecast-compatible apps, allowing guests to stream their favorite shows or movies instantaneously upon entering their room. The complete integration of KEYPR tablets and KEYPR TV offers a simple way for guests to launch apps and cast to any hotel television, regardless of brand or model. The KEYPR tablet boasts a user-friendly interface, an effortless way to enter credentials, and is the perfect medium to introduce new content that guests may not be carrying on their own device. KEYPR's extensive list of content partners allows hotels to provide more unique entertainment apps via in-room tablets previously not available through embedded TV solutions.In true KEYPR fashion, the casting product is pushed well beyond expectations. KEYPR TV offers not only easy casting for guests, but also personalized welcome screens, hotel and travel information, managed promotions to upsell property services, and an interactive exploration mode controlled through the in-room tablet. This exploration mode gives hotels the opportunity to present an interactive video compendium to show off the property and its services in beautiful HD quality, and more.KEYPR hand-picked Nevaya as its casting partner to guarantee that KEYPR TV was powered by the most intuitive and versatile system on the market that can fit into nearly any network architecture. The Nevaya Cast management system ensures privacy between guests, rooms and devices. Guests can connect to KEYPR TV automatically as they join the hotel WiFi or via a QR code shown on the TV welcome screen. In either scenario, KEYPR and Nevaya manage the pairing without putting any burden on a hotel's IT department."We pride ourselves in being the leader in Chromecast-based TV solutions, entertaining rooms at some of the most prestigious properties across the globe," said James Richmond, Co-Founder and CEO at Nevaya. "We are excited to power KEYPR TV and further expand our reach in the U.S. with the broadest enterprise platform in hospitality."The powerful Nevaya backend integrates with KEYPR's Guest Experience Management System (GEMS), which actively monitors all Chromecast devices on the property, and self-heals when a device needs a reset. Other product features include synced inventory across all touchpoints (mirror, in-room tablets, mobile), hotel and travel information, and other amenities. Guests will be able to enjoy the content they love without the risk of hidden fees, on a comprehensive platform that's become second to none for its overall usability and reliability."KEYPR TV is simply the most advanced casting solution in hospitality today," said KEYPR CTO Philippe Dias, "and we have selected a great partner in Nevaya to bring it to life."KEYPR TV is now available and will be on display at KEYPR's booth #1710 at HITEC Houston. To request a demonstration, email demos@keypr.com, or sign up for a complimentary show pass from KEYPR via this link.About KEYPRKEYPR is a cloud-based guest experience and management platform for hotels, casinos and luxury residences. The platform delivers a personalized, friction-free guest experience, while creating new operational efficiencies and driving additional revenue opportunities for property owners and operators. Guests can access a directory of services, including dining, entertainment, third-party content and more through an in-room tablet and custom mobile app. The app also allows guests to bypass the front desk via KEYPR's digital key. Additionally, owners and managers gain valuable insight through the integrated dashboard (GEMS) and intuitive tools that provide visibility into guest needs before, during and after their stay -- all while easily monitoring operational KPIs across multiple properties. For further information, visit www.keypr.com.About NevayaNevaya offers entirely cloud-based solutions for the hospitality industry, enhancing the experience for both hoteliers and guests across the globe with their in-room entertainment and WiFi services. Fully cloud-based, Nevaya's services are available with minimal hardware and an incredibly fast setup, for a reassuringly convenient and reliable experience. The intuitive and bespoke design provides exceptional guest engagement for the hotelier and an enhanced entertainment experience, providing significant benefits and ROI opportunities for any establishment within the hospitality industry. www.nevaya.com
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Headspace and KEYPR Partner to Deliver Guided Meditation App to Hotels

INTELITY 30 May 2018
KEYPR, the technology company whose enterprise cloud platform is the leader in guest experience and hospitality management, announced today that it has partnered with Headspace to deliver its wildly popular guided meditation and mindfulness sessions to hotel rooms worldwide via KEYPR's in-room tablets. "Wellness is a huge priority in hospitality today, and undoubtedly all travelers can benefit from a few minutes of calm," said Dan Kessler, VP of Business Development and Partnerships at Headspace. "Traveling is a great time to learn a new skill and we are thrilled to partner with KEYPR's expansive hotel network to reach new users and continue growing the Headspace brand in the hotel space."This collaboration with Headspace marks an evolution in how hotels provide guests with wellness options completely tailored to their needs. According to a recent Global Wellness Tourism Report, an estimated 17 million travelers define themselves as "health and well-being focused," with 40% of those qualifying as frequent travelers. While hotels have broadened the definition of wellness amenities to include yoga classes, oxygen, and juice bars, Headspace delivers a wholly unique experience for travelers seeking in-room rejuvenation on their schedule. Through KEYPR's in-room tablets, hotel guests can access Headspace's library of several hundred themed sessions. With Headspace's complete app available, travelers can participate in reducing both daily stress and perceived stress."As we focus on developing deeper integrations with content partners that no other platform can provide, we also look to round out the most valuable offerings for hotels," said KEYPR CEO Robert Stevenson. "Headspace is a perfect tool to accommodate existing wellness-oriented travelers, and potentially convert some guests needing a little stress relief."The Headspace app -- along with others including iHeartRadio, Wall Street Journal, Scribd and more -- is now live across the entirety of KEYPR's affiliate network, at no additional cost to hotel guests.To see a live demo of the KEYPR platform at HITEC, contact demos@keypr.com or sign up for a complimentary show pass via this link.
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Scribd and KEYPR Partner to Deliver Digital Library to Hotels

INTELITY 18 May 2018
KEYPR, the enterprise technology company whose cloud-based platform is the leader in guest experience and staff optimization, announced today that it has partnered with Scribd, the premier digital reading subscription service, to offer its library of more than 1 million of the best ebooks, audiobooks, and magazines to hotel rooms worldwide.Scribd VP of Business Development Rama Sadasivan said, "We are thrilled to partner with KEYPR's diverse and expansive hotel network to bring Scribd to hotel guests around the world. This partnership opens up opportunities for us to reach new readers and offers an enriching alternative to other in-room entertainment options like TV and radio."In keeping with KEYPR's commitment to delivering rich and hassle-free content integrations, the Scribd app will be preloaded onto in-room tablets. Upon signing up for the service, guests will have instant access to bestselling and award-winning books and audiobooks like A Higher Loyalty by James Comey or The Handmaid's Tale by Margaret Atwood, as well as leading magazines like Bloomberg Businessweek, TIME, and People."We are excited to add Scribd and its impressive library to our growing portfolio of content partners," said KEYPR COO Mark Anderson. "The Scribd library is a natural fit for guests who are already using the in-room tablets to look for entertainment, and an integration like this will only drive additional platform engagement."Scribd is now live across the entirety of KEYPR's hotel and luxury residence network.About KEYPRKEYPR is the broadest cloud-based guest experience and management platform available for hotels, casinos and residential properties. The platform delivers a friction-free personalized guest experience, while creating new operational efficiencies and driving additional revenue opportunities for property owners. Guests can access a directory of services, including dining, entertainment, third-party content and more through an in-room tablet and custom mobile app. The app also allows guests to bypass the front desk via keyless entry. Additionally, owners and managers gain valuable insight through the integrated dashboard (GEMS) and intuitive tools that provide visibility into guest needs before, during and after their stay--all while easily monitoring operational KPIs across multiple properties. For more, visit www.keypr.com.About ScribdScribd is the premier reading subscription, offering monthly access to the best books, audiobooks, news and magazine articles, documents and more for $9 per month. Scribd is available across iOS and Android devices, as well as web browsers, and has logged over 150 million reading hours. Scribd has more than 750,000 paying subscribers and hosts more than 100 million active readers across the globe every month. For more, visit www.scribd.com and follow Scribd on Twitter and Facebook.
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KEYPR and Dow Jones Partner to Deliver The Wall Street Journal to Hotels

INTELITY 10 May 2018
KEYPR, the technology company whose enterprise cloud platform is the leader in guest experience and hospitality management, announced today it has partnered with The Wall Street Journal to seamlessly deliver the company's award-winning content to hotel rooms worldwide, via KEYPR's expansive platform."The Wall Street Journal is the premier publisher of business and finance focused news, information, commentary and analysis. We are dedicated to meeting the needs of our readers - most of whom are frequent business travelers," said Dow Jones VP of Print Commercial, Ben Mackness. "Our partnership with KEYPR continues the digital expansion of our amenities business, while staying ahead of subscribers' evolving needs, and reaching travelers looking to engage with world-class news and reporting."With technology being embraced in everyday home life, hoteliers have come to rely on KEYPR's lead in the hospitality tech space to dramatically increase their efforts in implementing technology that not only improves communication between their guests and services, but also delivers a forward-thinking approach to content. Developing deep integrations and customized partnerships with prestigious content creators like The Wall Street Journal further separates KEYPR from competitors and delivers on one of the company's key promises: to delight and engage guests."Guest engagement on the KEYPR platform is consistently above 90% in part because of our deep content offering. We can see that KEYPR guests are using our enabled platform of devices to manage all aspects of their stay, including access to premium news, video and other forms of entertainment," said CEO Robert Stevenson. "While other platforms are only offering web links or unlicensed content on their tablets and mobile apps, we have been growing the KEYPR content library and working on first-ever integrations with great partners like The Wall Street Journal to drive engagement and continually provide a superior guest experience."The team at KEYPR are working diligently to provide customers with rich content integrations that extends beyond traditional operational solutions like mobile check-in and keyless entry, continuing to make the platform by far the most robust offering in the industry. This partnership opens up another opportunity for hoteliers to add value to their guest experience through best-in-class digital amenities. By offering The Wall Street Journal on the KEYPR platform, the award-winning newspaper will see distribution grow, reaching millions of new potential readers. The Wall Street Journal and hotel operators receive reports with usage and behavioral data which can be used to understand what types of content performs well with their customers, to continually improve their service offerings.The Wall Street Journal app is now live across KEYPR's affiliate hotel and luxury residence network.About The Wall Street JournalThe Wall Street Journal is a global news organization that provides leading news, information, commentary and analysis. Published by Dow Jones, The Wall Street Journal engages readers across print, digital, mobile, social, and video. Building on its heritage as the preeminent source of global business and financial news, the Journal includes coverage of U.S. & world news, politics, arts, culture, lifestyle, sports, and health. It holds 37 Pulitzer Prizes for outstanding journalism. The Wall Street Journal is published by Dow Jones, a division of News Corp (NASDAQ: NWS, NWSA; ASX: NWS, NWSLV).
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Washington Court Selects KEYPR as Exclusive Guest Experience Technology Partner

INTELITY 20 April 2018
KEYPR, the technology company whose enterprise cloud platform is the leader in guest experience and hospitality management, announced today that its system has been fully deployed at the iconic Washington Court Hotel located in the heart of Washington, D.C."We pride ourselves in maintaining the highest service standard, and are committed to delivering a boutique hotel experience with all the modern amenities," said Washington Court's Operations Manager, Greg Askew. "The KEYPR platform is already helping us streamline operations, allowing our team to stay two steps ahead of our guests' evolving needs."Guests staying at Washington Court now have access to a custom mobile app, digital key, and in-room tablets while staff can manage requests and internal operations via KEYPR's robust Guest Experience Management System (GEMS). Entirely customizable to each guest's needs, KEYPR's platform makes it easy to seamlessly request hotel services like dry cleaning pick-up, valet, and in-room dining. KEYPR's in-room tablets also offer digital concierge services such as booking restaurant reservations at Washington Court's own Bistro 525 and local tours around the Capitol. Additionally, guests can take advantage of rich content integrations with the Wall Street Journal, iHeart Radio, and more."We are thrilled to launch at the Washington Court Hotel, our first hotel in Capitol Hill's Historic District," said KEYPR Co-Founder and SVP Sabir Jaffer. "The hotel is prominently-located, with each room enjoying views of either the Capitol Building, city skyline, or the hotel's glass atrium. We love working with unique properties and giving them a technology solution that bolsters the hotel's charm and elevates all they have to offer guests."

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