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  • Next Event

    HITEC EUROPE 2019

    Hospitality Industry Technology Exposition & Conference

    April 10–11, 2019
    Palau de Congressos
    Palma, Mallorca - Spain

  • Upcoming Event

    HITEC MINNEAPOLIS

    Hospitality Industry Technology Exposition & Conference

    Minneapolis Convention Center

    June 17-20, 2019

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    HITEC DUBAI

    Hospitality Industry Technology Exposition & Conference

    November 12 - 13, 2019
    Festival Arena
    Dubai, UAE

RLH Corporation launches RLabs

Hotel Management 14 March 2019
RLH Corporation's desire to push the technology envelope is no secret—it just introduced a housekeeping robot in December—and now the company is making additional moves in that direction.

HIS releases analysis of guest Wi-Fi, IoT expectations

Hotel Management 14 March 2019
Hotel Internet Services released a new white paper examining how advances in consumer technology have impacted and heightened guest expectations of hotel Wi-Fi and related services. Using feedback from a recent survey conducted with more than 670 guests and 200 hoteliers across the United States, the white paper demonstrates how the expanding functionality of smart personal devices and evolving online guest behavior is placing greater strain on hotel Wi-Fi networks.

Austin, Texas hotels update communication, management software

Hotel Management 12 March 2019
Alongside its sister property Hotel Ella, South Congress Hotel in Austin, Texas, selected Alice to optimize staff efficiency, organization and communication for a better guest experience.

After strong 2018, Europe's hotels rode bumpy January

Hotel Management 11 March 2019
Historically, January is a slow month for hotels in Europe, and January 2019 was no exception. According to the latest data from HotStats tracking full-service hotels, profit per room at hotels in mainland Europe fell by 9.1 percent year-over-year over the month—the largest margin of decline in this measure since August 2016—as revenues dropped and costs escalated.

Honeywell launches Inncom energy management, guestroom control system

Hotel Management 7 March 2019
Honeywell launched Inncom INNcontrol 5, a platform for energy management and guestroom control. The IC5 system lets operators monitor and manage guestroom controls across an entire hotel property in real time to identify and resolve issues before they affect guests, track energy usage and deliver better operational efficiency.

Marriott CEO to testify before U.S. Senate panel on cyber security

Hotel Management 6 March 2019
Marriott International CEO Arne Sorenson has been called to testify at a March 7 Senate hearing regarding data breaches in the private sector.

Study: 80 percent of consumers positive about chatbots

Hotel Management 4 March 2019
A new study investigates how consumers engage with chatbots, including Alexa and Siri as well as message services like Facebook Messenger. While consumers may get the answers they need from chatbots, they don’t necessarily want to interact with them.

IDScan.net and Cloudbeds partner on check-in

Hotel Management 4 March 2019
IDScan.net, an ID scanning and verification company, has partnered with Cloudbeds to offer the check-in bundle. The integrated ID scanning solution allows properties of all sizes to check in guests and gather their information in a matter of seconds by scanning government-issued IDs from anywhere in the world.

National Hospitality Services opts for Broadvine software

Hotel Management 4 March 2019
National Hospitality Services, a hospitality management company based in Fargo, N.D., with a portfolio of 32 hotels in 14 states, is implementing Broadvine’s cloud-based application to optimize portfolio profitability.

Magnuson credits direct distribution platform to occupancy growth

Hotel Management 28 February 2019
Magnuson Hotels has reported a chainwide occupancy increase of 8 percentage points across its branded and soft-brand portfolios for the last six months of 2018. Driving the revenue increase was the launch in May 2018 of Magnuson Direct, the company's direct distribution and hotel management platform.

Self-cleaning hotels rooms now a reality

Hotel Management 28 February 2019
As innovation continues to develop in the hotel industry, the newest technological advance is the hotel room that cleans itself. At Copenhagen, Denmark’s just-opened Hotel Ottilia, guests can stay in a room that fully disinfects itself each morning without housekeeping lifting a finger.

Maestro PMS introduces live chat

Hotel Management 28 February 2019
Maestro PMS launched live chat support. The newest addition to the Diamond Plus Service program connects staff with Maestro’s support specialists for help in any area of the system without leaving their screen or picking up a phone. Live chat support was introduced in conjunction with the latest Maestro PMS Version 5.5, offered in both a Windows- and web browser-based solution.

Choice Hotels selects Nuvola as qualified vendor

Hotel Management 28 February 2019
Choice Hotels International has selected hotel optimization and guest-engagement software company Nuvola as a new qualified vendor. This agreement allows all hotels under the Choice umbrella in the U.S. to use Nuvola’s turnkey hotel software. Nuvola’s latest concierge, housekeeping-productivity, preventive-maintenance and asset-management modules ensures that each department has the technological assistance necessary to increase productivity, decrease spending and ease the flow of communication.

CRM, AI help hotels win customer acquisition, retention game

Hotel Management 25 February 2019
Hotel technology as a term becomes broader every year, but I think it’s safe to say 2018 was the year of BYOD (bring your own device). Looking at the rise of mobile check-in, smartphone-enabled access technology and personal device screen mirroring, 2018 brought guests a true choose-your-own-adventure hotel stay. There’s hardly a guest in our hotels and resorts today that isn’t travelling with a smart device — and the industry is beginning to rise to the occasion with integrated technologies that give the consumer what they want.

Viceroy Los Cabos creates immersive guest experience

Hotel Management 25 February 2019
Marking the fifth Viceroy property partnership, Viceroy Los Cabos in San Jose del Cabo, Mexico, is the latest hotel to begin standardizing its operations through the Alice platform.
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Fuel Travel integrates keyless entry into mobile app

Hotel Management 21 February 2019
Fuel Travel upgrades its white-label app for independent and boutique hotels by integrating its Fuel mobile app with Assa Abloy Hospitality. The integration of Assa Abloy’s mobile access solution into Fuel’s mobile app allows for safe, secure mobile key access for guests.

Airline Hotels installs new accounting software at 9 properties

Hotel Management 21 February 2019
Airline Hotels upgraded its financial system to Aptech Computer Systems’ PVNG Enterprise Hotel Accounting Software at nine properties. Airline Hotels is a second-generation, family-founded hospitality company based in Saskatoon, Saskatchewan. The browser-based PVNG hotel-accounting software simplifies accounting operations and safeguards data in the cloud.

Crave, Quore form integration partnership

Hotel Management 19 February 2019
Crave Interactive and Quore have formed an integration partnership for guest engagement and service request optimization. In addition to using Crave’s in-room tablets to view property information, order food-and-beverage, access entertainment and control room electronics, guests now can make housekeeping and engineering requests via the digital devices. Requests then are routed in real time to Quore, improving response times and ensuring more efficient service delivery.

AI.io, Wex partner for voice-activated travel app

Hotel Management 19 February 2019
Wex, a provider of corporate payments solutions, has partnered with AI.io to launch Halo Travel, an intelligent, voice-activated chat bot for travel powered by the Priceline Partner Network. The companies say Halo Travel is the first app allowing booking hotels and flight strictly through voice. AI.io created the voice-activated product.

HIS introduces BeyondTV GuestCast

Hotel Management 14 February 2019
Hotel Internet Services launched BeyondTV GuestCast, an advanced casting offering that, while affordable for hoteliers to implement, provides guests with the ability to securely cast a wide range of personalized content from their own devices onto guestroom televisions.

Ruby Hospitality upgrades to mobile PMS

Hotel Management 14 February 2019
Hotel ownership and management company Ruby Hospitality has partnered with StayNTouch to implement the Rover property-management system and Zest guest-facing products at all five of the company's Spokane, Wash.-area properties. Ruby properties comprise the flagship Hotel Ruby, Hotel Ruby2, Ruby Sandpoint, the historic Montvale Hotel and the newly acquired Ruby River Hotel.

Wild Rose Casinos & Resorts implements new PMS, POS system

Hotel Management 14 February 2019
Iowa-based Wild Rose Casinos & Resorts has implemented Agilysys’ InfoGenesis point-of-sale system and Visual One property-management system to provide a more integrated technology infrastructure and superior guest experience across its three locations in Emmetsburg, Clinton and Jefferson.

MENA hotels report 6% fall in profit per room for 2018

Hotel Management 12 February 2019
According to the latest data tracking full-service hotels from HotStats, profit per room at hotels in the Middle East and North Africa fell 10.6 percent year-over-year in December and contributed to a 6-percent decline for full-year 2018 as revenues declined and costs grew.

Nuvola adds new housekeeping module

Hotel Management 12 February 2019
Nuvola unveiled its latest module, housekeeping productivity, rounding out the platform as a comprehensive product. The addition of the module completes the company’s primary product offerings, enabling hotels that deploy Nuvola to manage all aspects of operations from one software system.

Expedia earnings beat estimates in rush to add rooms

Hotel Management 8 February 2019
Online travel giant Expedia managed to beat analysts’ expectations in 2018, selling more hotel rooms and airline tickets even as the company navigates shifts in the sharing economy and continued efforts from hotel companies to drive direct bookings.

Old-school distribution tool can help hotels boost bookings

Hotel Management 7 February 2019
Most major manufacturing industries are cyclical, taking top trends from past decades and updating them to sell to a brand-new generation of consumers; the retail, interior design and music industries are stuck on repeat and consumers are happy to keep riding the loop, over and over again. Look at any interior design magazine right now and tell me that it doesn’t look like your parents’ living room.

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