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  • Next Event


    Hospitality Industry Technology Exposition & Conference

    December 5–6, 2018
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    Hospitality Industry Technology Exposition & Conference

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    June 17-20, 2019


San Diego Airport Wi-Fi Named Least Secure

Business Travel News (BTN) 18 July 2018
Wi-Fi networks at San Diego International Airport and Newark Liberty International Airport are among the least secure in the U.S., according to research from cloud security supplier Coronet. Coronet analyzed five months of data from more than 250,000 people traveling through the nation's 45 busiest airports, looking for risks with the networks and vulnerabilities of the devices using the networks.

ARC Enables Alipay for ARC-Accredited Agency Transactions

Business Travel News (BTN) 12 July 2018
Airlines Reporting Corporation now can process Alipay transactions made through ARC's 12,262 U.S. retail and corporate travel agency locations, satellite ticket printing offices and online travel agencies. The capability is made possible through UATP's existing partnership with Alipay, first signed in 2013, that enables airline and other travel partners like hotels and car rental companies to accept Alipay when travelers book directly on merchant websites. To date, UATP said it has two airlines that are live with Alipay.

EY Overhauls Hotel Procurement

Business Travel News (BTN) 11 July 2018
On a Wednesday evening at the end of May, representatives from hotel companies both large and small waited patiently inside a modest-sized room on the third floor of EY's Manhattan headquarters at 5 Times Square. Some chatted politely across the rows of seats arranged in front of a projector screen. Others milled about, waiting for the presentation to begin. Many had met with EY one-on-one hours or days before to learn how their hotel agreements were faring. But now, they would hear in a broader scope the outcome of a new hotel sourcing format designed more than a year prior by EY global travel, meetings and events leader Karen Hutchings and then refined and executed by the EY hotel team, headed by global supplier leader Tim Nichols.

How One Company Improved the Travel Experience & Cut Costs Using Airbnb

Business Travel News (BTN) 10 July 2018
gAirbnb, once off limits for Feld Entertainment travelers, has turned into an opportunity for director of sourcing, procurement and travel Christine Zajda. Airbnb for Business answers two big demands of her job at once: maximizing the travel experience for employees while controlling costs.

Corporates' Visibility & Control of Out-of-Policy Expenses

Business Travel News (BTN) 6 July 2018
Over three-quarters of travel programs search expense reports for out-of-policy expenses, according to a Global Business Travel Association and AirPlus International survey between Jan. 17 and Feb. 1, 2018 of 163 U.S.-based travel managers, travel buyers and procurement officers who had at least some input into decisions about payment solutions providers and policies. Here's more of what the study found.

CWT Appoints Chief Technology Transformation Officer

Business Travel News (BTN) 3 July 2018
Carlson Wagonlit Travel has name Rachel O'Brien as chief technology transformation officer and VP. She will manage governing, reporting, measuring and budgeting for CWT's product and technology division.

House of Commons OKs Heathrow Expansion

Business Travel News (BTN) 26 June 2018
The U.K. House of Commons, in a 415-to-119 vote, approved expansion plans to build a third runway at London's Heathrow Airport, according to the BBC.

KDS Integrates Routehappy Data

Business Travel News (BTN) 26 June 2018
Booking tool KDS Neo will incorporate content from Routehappy under a multi-year subscription deal announced today.

U.S. Hotels Report Increases in ADR & Occupancy in May but Weaker Overall Pricing Power

Business Travel News (BTN) 22 June 2018
The U.S. hotel industry saw year-over-year gains in both occupancy and average daily rate during May, according to STR, but rate growth was more modest than in recent months. Occupancy rose 0.7 percent to 68.2 percent, and ADR increased 2.6 percent to $129.90.

Balancing Cost Control & Employee Experience

Business Travel News (BTN) 14 June 2018
T&E generally accounts for 10 to 15 percent of a company’s expense base, but the bottom line isn’t the only factor in travel policy. American Express Global Commercial Services’ Global Client Group card transaction data reveals four trends about employee preferences and behavior that can help CFOs and finance, travel and procurement executives manage T&E while also ensuring that travel policies are employee friendly and do not inconvenience the larger employee population.

BA Becomes Second Airline to Launch on SAP Concur TripLink

Business Travel News (BTN) 17 May 2018
British Airways has gone live on SAP Concur TripLink. Now, when clients link their Concur account and BA frequent-flyer account through either supplier, they can book their companies' negotiated rates on BA's website.

Chrome River Integrates with Indian Travel Booking Tool Yatra

Business Travel News (BTN) 15 May 2018
Travel information from bookings made on Indian travel booking tool Yatra will now automatically flow to Chrome River, the expense and invoice manager announced. Yatra has more than 600 large corporate clients, according to a Chrome River spokesperson.

Amex & Mastercard Will Stop Requiring Signatures for In-Person Purchases

Business Travel News (BTN) 6 April 2018
The hotel mogul who had planned to open a new hotel in downtown Natchez this month said Friday the plans fell through because of low occupancy throughout the city's current hotels. As recently as August, New Orleans hotelier Warren Reuther said the former Regions Bank building on Franklin Street would be transformed into a 73-room hotel and open in March. Now, Reuther said he feels the opportunity does not exist at this time to justify the investment. "The numbers are not there," Reuther said.

Tax, VAT & Visas: What Connected Tech Ecosystems Can Do

Business Travel News (BTN) 3 April 2018
In 2016, I heard of an experienced sales director running his company?s South African operations while traveling back and forth from that country and his home base in the U.K. After planning what had become a routine trip to visit the company?s people in South Africa, it suddenly dawned on him that he had hit his limit of days in the country for the year. If he stepped foot in the country again, he and his company would face local tax

GDPR: The Meetings View

Business Travel News (BTN) 3 April 2018
If you're a travel manager with purview over meetings, get ready. Meetings are a different ball game when it comes to the European Union’s General Data Protection Regulation, which will be enforced beginning May 25. If you think that internal employees, by accepting a position with the company, implicitly consent to sharing of their data for corporate meetings purposes, you’ll be surprised to find out otherwise. If you think meetings hotels are data controllers and you can set those contracts on autopilot just like preferred transient properties, don’t relax just yet. And what about all the other meetings suppliers like ground transportation, offsite dining and events and offsite team building providers? EY’s Kathy Grau, Cvent’s Tom Patten and consultant Debi Scholar broke it down at BTN’s Strategic Meetings Summit in New York late last month. Following are edited excerpts from that session.

Hilton Cuts Group Intermediary Commissions to 7 Percent

Business Travel News (BTN) 23 March 2018
Hilton will cut the commissions it pays to third-party group and meetings planners at hotels in the U.S. and Canada from 10 percent to 7 percent effective Oct. 1. The change follows Marriott International's decision in January to do the same starting March 31. After the Marriott news, several meetings professionals said they weren't surprised, given Marriott's position as the largest hotel company in the world, and they predicted Marriott's competitors would soon follow suit.

RoomIt Debuts Loyalty Booster & Rethinks Market Focus

Business Travel News (BTN) 28 February 2018
Carlson Wagonlit Travel's hotel distribution division, RoomIt by CWT, last week announced its Loyalty Booster program, which rewards corporate travelers with loyalty points and air miles in order to increase traveler compliance and hotel attachment. Loyalty Booster already factored into CWT's RoomIt launch last July, but RoomIt president David Falter said the program has grown in sophistication since then. "It was somewhat experimental, but it picked up a lot of steam simply because we saw really, really great results and that was with a fairly limited amount of inventory from a loyalty perspective" he said.

Hertz Reports 'Stabilizing' Corporate Market Share

Business Travel News (BTN) 28 February 2018
Hertz revenue picked up slightly year over year in the fourth quarter amid rising volume, but executives said the company has another year of "heavy lifting" before the car rental supplier becomes competitive in earnings terms. Hertz's U.S. car rental revenue rose 1 percent year over year in the fourth quarter to $1.44 billion as transaction days increased 3 percent and pricing declined 1 percent. Outside the U.S., revenue increased 10 percent to $487 million, as transaction days rose 1 percent and pricing jumped 3 percent.

Amadeus Launches Program to Accelerate NDC Adoption

Business Travel News (BTN) 23 February 2018
Amadeus has launched an "NDC-X" program to push adoption and use cases for the International Air Transport Association's XML-based New Distribution Capability standard. Led by Amadeus VP Gianni Pisanello, the program will test and refine uses of NDC, working alongside its airline and travel-selling customers, according to Pisanello. The global distribution operator plans to have Web bookings that connect to airlines via NDC this year. By next year, it expects to add NDC service capabilities like ancillary purchases or changing tickets. "NDC has the potential to go beyond merchandizing; it could revolutionize how travel is bought and sold," Pisanello wrote in a blog post. "At the moment we are setting up a strong foundation, but it's what we will be able to do on top of that which is really exciting."

SAP Combines Transaction Fraud & Company Screening Tools into One Service

Business Travel News (BTN) 23 February 2018
Database storage and processing system SAP Hana has combined two tools into one: Users now can detect expenses that fall out of policy and screen "blacklisted" businesses or individuals in one solution, according to SAP senior director of solutions management Tomas Kong. Pricing for the solution, called Business Integrity Screening, is based on a company's revenue, just as the fraud management solution had been, and will cost less for clients who had used both solutions, he said. BIS can work with multiple expense systems and other solutions, not just SAP Concur. Clients can create rules for catching the anomalies, but the system also uses predictive

Choice Hotels Touts Development Growth & New Tech

Business Travel News (BTN) 20 February 2018
For Choice Hotels International, 2017 marked its best development year since 2007, the company reported Tuesday. It awarded 704 franchise agreements across its system and in the U.S. opened 346 hotels, almost one per day. In addition to positive organic growth, the acquisition of WoodSpring Suites tripled the size of Choice's extended-stay footprint to more than 350 hotels. That transaction closed this month. "WoodSpring is a brand of tomorrow, still in the early growth stage of its brand life cycle," said Choice president and CEO Patrick Pacious. The brand joins other new-build brands in Choice's portfolio: Cambria, Sleep Inn, Mainstay Suites, Comfort Inn and Comfort Suites.

BCD Launches New Travel Technology Marketplace

Business Travel News (BTN) 7 February 2018
BCD Travel has launched a marketplace of third‐party travel technology solutions called SolutionSource. The platform is geared toward travel managers and sourcing professionals and joins BCD’s TripSource and DecisionSource platforms.

Conichi Sharpens Its Focus on Corporate Travel

Business Travel News (BTN) 23 January 2018
Three-year-old hotel solutions tech startup Conichi hit the corporate travel scene big in 2016, earning BTN's Innovator of the Year Award and other industry honors in Europe and the U.S. But Conichi—which pitched itself as an agnostic layer of technology that integrates with various hotel systems to deliver such capabilities as mobile check-in and check-out, beacon messaging and virtual card payment—was also a difficult company to pin down. Was it selling to hotels? Was it selling to corporates? The play-to-both-sides model was reminiscent of another German company, HRS, which itself invested early in Conichi. But after the first quarter of 2017, Conichi turned its full attention to the corporate market and put down firmer roots in North America, opening an office in San Francisco. BTN lodging editor Julie Sickel spoke to CEO Max Waldmann about the pivot and where Conichi is finding its greatest tether to corporate travel.

Lyft Opens Concierge Booking Service to All Organizations

Business Travel News (BTN) 22 January 2018
Lyft has opened its concierge service, which allows organizations to request and schedule rides for other people, to organizations of all sizes. The service had been available only to select Fortune 1000 companies and organizations, according to Lyft Business VP Gyre Renwick. After signing up for an account as a company administrator, a corporate travel manager can monitor and restrict rider activity and, based on access rights, consolidate employees' Lyft Business profiles with the Concierge activity. Corporate travel managers also can add "agents" who can request rides for other employees. That could be useful for executive assistants and other travel arrangers.

Omega World Travel Is Ready to Debut AI Duty of Care Tools

Business Travel News (BTN) 4 January 2018
A month after Amazon launched Alexa for Business, Omega World Travel is ready to debut a pair of tools to help travel managers pull up traveler location information: its chatbot for smartphones and an Alexa-based voice chat. They will go live once Amazon approves the Alexa functionality, and the travel management company expects that to occur this month.

Amex to Eliminate Signature Authorization Requirement for All Card Transactions

Business Travel News (BTN) 15 December 2017
Beginning in April 2018, American Express will no longer require Amex-accepting merchants globally to collect signatures for any purchases at the point of sale. Merchants, however, can continue to ask for signatures if they choose. Merchants must also continue to collect signatures should a law in a particular jurisdiction require them to do so, according to Amex.

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