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  • Next Event

    HITEC EUROPE 2019

    Hospitality Industry Technology Exposition & Conference

    April 10–11, 2019
    Palau de Congressos
    Palma, Mallorca - Spain

  • Upcoming Event

    HITEC MINNEAPOLIS

    Hospitality Industry Technology Exposition & Conference

    Minneapolis Convention Center

    June 17-20, 2019

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    HITEC DUBAI

    Hospitality Industry Technology Exposition & Conference

    November 12 - 13, 2019
    Festival Arena
    Dubai, UAE

Nau Royal Boutique Hotel from Brazil sees a 30% boost in revenue with Hotelogix

Hotel F&B Observer 14 March 2019
Hotelogix, a leader in cloud-based Property Management Systems has helped Nau Royal Boutique Hotel and Spa in Brazil witness a 30% increase in its revenue. This substantial growth in its revenue is a result of a 20% rise in both OTA and direct bookings.

RLH Corp. Finishes 2018 With 167 Executed Franchise Agreements

Hotel F&B Observer 12 March 2019
Red Lion Hotels Corporation has reported its full year and fourth quarter 2018 results.

Hotel Brands Form Partnerships for Enhanced Rewards

Hotel F&B Observer 8 March 2019
Chase Sapphire and sbe; and American Airlines and Hyatt are partnering to deliver guests with more benefits.

Choice Hotels selects Broadband Hospitality as Wi-Fi provider

Hotel F&B Observer 7 March 2019
Choice Hotels International has selected Broadband Hospitality as the exclusive provider of Wi-Fi for all WoodSpring Suites brand hotels. In addition, BBH has been named a qualified vendor by Choice Hotels, which acquired the WoodSpring Suites brand and franchise business in February 2018. As a result, the full range of BBH's unified technology solutions, including fiber, closed circuit TV, private branch exchange and DirecTV, now is accessible to all hotel operators and franchisees within the Choice family.

Four Technology Deals to Know

Hotel F&B Observer 6 March 2019
National Hospitality Services (NHS), Barceló Hotel Group, Sabre Hospitality Solutions, Duetto and Fourth have made deals. Here’s what’s happening in hospitality technology.

Extended Stay America Sees RevPAR, Pipeline Growth in Q4

Hotel F&B Observer 28 February 2019
Extended Stay America Inc. and ESH Hospitality Inc. have consolidated results for the three and 12 months ended Dec. 31, 2018.

Returning To Their Roots

Hotel F&B Observer 20 February 2019
As two former Two Roads Hospitality executives—COO Tom Luersen and EVP, sales, marketing and revenue André Fournier—tie up loose ends associated with the hotel company’s $480 million sale to Hyatt Hotels Corp., they have simultaneously launched CoralTree Hospitality Group. The new venture is being created in conjunction with Brentwood, CA-based national real estate investor, developer and manager Lowe, formally Lowe Enterprises.

Report: Profit Grows in December for U.S. Hotels

Hotel F&B Observer 29 January 2019
U.S. hotels continue to make money. Year-over-year GOPPAR growth of 1.5% in December contributed to a 3.4% annual increase in profit for hotels in the U.S., according to data from HotStats tracking full-service hotels. It was the third consecutive year of GOPPAR growth, following YOY increases of 3.7% in 2016 and 3.0% in 2017.

Agata Hospitality adopts Hotelogix PMS

Hotel F&B Observer 29 January 2019
Hotelogix, a cloud-based Property Management System provider has been selected as the preferred technology partner by Indonesia’s Agata Hospitality. With Hotelogix PMS, the group aims to accomplish efficient multi-property operations. Currently, the group has adopted Hotelogix PMS at three of its properties.

Key Equipment Purchase Considerations

Hotel F&B Observer 28 January 2019
Besides the rollover of the calendar year, January brings with it the start of the new fiscal year for some.

American Q4 Revenue Jumps Thanks to Small & Midsize Enterprises

Hotel F&B Observer 24 January 2019
Strong corporate demand helped propel American Airlines to a fourth-quarter-record revenue of $10.9 billion, up 3.1 percent year over year.

Reconfigured Kitchens Help Raise Guest Scores at Embassy Suites Tysons Corner

Hotel F&B Observer 24 January 2019
Embassy Suites Tysons Corner (ESTC) in Vienna, Virginia, is the brand’s second hotel ever built, opening in 1984 (Embassy Suites Overland Park in Kansas was the first), but it’s second to none when it comes to executing Embassy’s current F&B goals.

How Climate Control Group is changing the industry's temperature

Hotel F&B Observer 23 January 2019
A quality hotel experience is, above all, comfortable. True comfort extends beyond the guestroom bed and encompasses a hotel’s welcome experience, its layout and even the hotel’s temperature. According to Scott Stayton, director of marketing and product management at Climate Control Group, the business of providing a comfortable indoor atmosphere grows more refined with each passing year, but the real challenge is keeping pace with the rate of change.

Despite high costs, in-house laundries offer advantages

Hotel F&B Observer 23 January 2019
Some people don’t care who handles their dirty laundry. This is true for most of the hotel industry, with many hotel operators opting to outsource their laundry so they can focus on their core competencies, such as service. Then there is Rosen Hotels & Resorts.

Angie integrates with room-control products

Hotel F&B Observer 22 January 2019
Angie Hospitality’s virtual assistant product now integrates with room-control platforms, including Honeywell’s Inncom guestroom-automation system. As a result, all guest-facing room-automation features can now be controlled using either the device’s interactive voice interface or its built-in touchscreen. This allows hoteliers to provide increased guest comfort and convenience while improving energy efficiency and reducing operational costs.

Three Tech Partnerships to Know

Hotel F&B Observer 21 January 2019
Hotel Business is tracking technology partnerships. Chesapeake Hospitality, Angie Hospitality and Virgin Hotels have recently partnered to enhance experiences at properties.

Will human hotel employees be replaced? Stay tuned

Hotel F&B Observer 18 January 2019
All hotel departments share commonalities when it comes to technology. These might include theft of materials, physical security of staff and customers, doing more with fewer employees and contributing to the profitability of your organization. In this column, we are going to examine some recent technology innovations and how they affect hospitality.

Amex GCS Billings & Revenue Jump Again in Fourth Quarter

Hotel F&B Observer 18 January 2019
American Express' corporate card business continued its growth in the fourth quarter of 2018. The Global Commercial Services division, which operates Amex's corporate card programs, had $127 billion in card-billed business, up 9 percent over the final quarter of 2017 on a foreign currency-adjusted basis, according to Amex's latest earnings report. Meanwhile, corporate cards in force reached 14.5 billion, up 4 percent over the previous year.

Prepare to be hacked

Hotel F&B Observer 7 January 2019
First and foremost, our industry is blessed and cursed with very hospitable professionals. These folks are fundamentally accommodating, making them perfect targets for social engineering attacks by cyber criminals. How many employees in your company would share their credentials or print a guest’s presentation when handed a USB drive? This is the primary cause of many security problems.

VTech, Yeastar introduce phone, gateway system

Hotel F&B Observer 3 January 2019
VTech Communications has partnered with Yeastar, a provider of hosted and premises-based voice over internet protocol private branch exchange and VoIP gateways, to offer a reliable and proven communications system. This hospitality combination, including VTech analogue hotel phones and Yeastar TA FXS gateways, aims to enrich a hotel guest’s experience and ensure staff are easily contactable via a high-quality voice system.

Four Trends to Watch in Hospitality in 2019

Hotel F&B Observer 3 January 2019
Aethos Consulting Group’s U.S. partners have gathered their collective thought leadership and now share predictions, concerns and issues for the coming year. While some of these issues transcend across borders and continents, the commentary here is geared on its impact in the United States.

Tech Companies Make Moves in Hospitality

Hotel F&B Observer 26 December 2018
New partnerships and platforms are making communication and hotel processes easier and more efficient.

TripActions Eyes Expense with Divvy Deal

Hotel F&B Observer 26 December 2018
TripActions' recent partnership with payment and expense provider Divvy brings together a pair of a high-profile and rapidly growing startups. While both firms remain tight-lipped about next steps, the plan likely centers on TripActions adding Divvy's payment and expense management tools to its existing booking platform, according to observers. Doing so would enable TripActions to offer an end-to-end solution that would provide greater visibility into travel spending as the company sets its sights on larger corporate clients.

The top technology trends of 2018

Hotel F&B Observer 20 December 2018
Technology in hospitality keeps evolving at lightning speeds as guests, staff and management demand more and better offerings. As we head into 2019, here are some of Hotel Management's biggest technology-related stories from the past year.

Ingredients To F&B Success

Hotel F&B Observer 20 December 2018
As the calendar turns to 2019, culinary thoughts at resorts and hotels turn to how to drive business and added revenue to their restaurants, lounges and bars. However, as a result of the plethora of TV cooking shows now airing, consumers are becoming better informed as to food choices and cooking trends, which makes for greater challenges for hotel/resort chefs and food and beverage managers.

Hotelchamp introduces Autopilot to personalize hotel websites

Hotel F&B Observer 19 December 2018
Hotelchamp introduced Autopilot, an artificial intelligence engine trained to recognize and personalize the experience of every visitor to a hotel’s website.

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