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  • Next Event


    Hospitality Industry Technology Exposition & Conference

    December 5–6, 2018
    Dubai, UAE

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    Hospitality Industry Technology Exposition & Conference

    April 10–11, 2019
    Palau de Congressos
    Palma, Mallorca - Spain

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    Hospitality Industry Technology Exposition & Conference

    Minneapolis Convention Center

    June 17-20, 2019


PepsiCo Foodservice Introduces bubly Fountain

Hotel F&B Observer 13 November 2018
As overall demand for water continues to grow, consumers also continue to look for more specialized and personalized hydration options, especially when they are on the go.

Watch Hotel EMC2's Room Service Robots in Action (Video)

Hotel F&B Observer 12 November 2018
Hotel EMC2, an “art- and science-inspired hotel” in Chicago’s Streeterville neighborhood, already had used two concierge robots since opening about a year and a half ago. The hotel would dispatch the bots, named Leo and Cleo, to deliver amenities such as extra towels or a toothbrush to guest rooms.

You can now tell Google Assistant to book your hotel room

Hotel F&B Observer 11 October 2018
Google and Expedia have partnered to make it easier than ever to book your next hotel room. This week, Expedia launched the Expedia Action for the Google Assistant. With the partnership, customers now have the ability to book and manage their travel plans through hands-free voice commands on any Google Assistant-enabled device, including the Google Pixel phone, the Google Home and Google Home Mini.

Bellagio installs IoT solution to conserve water

Hotel F&B Observer 11 October 2018
MGM Resorts International has partnered with Apana on a water conservation program at the Bellagio Hotel and Casino in Las Vegas. WaterStart connected the technology company with MGM and the Southern Nevada Water Authority. This initial project involves connecting Apana’s IoT technology to the casino’s water network in order to provide real-time, actionable insight about leaks and irregular use to hotel engineering staff through the company's analytics software.

Hapi achieves Oracle validated integration with Opera

Hotel F&B Observer 11 October 2018
Hapi, a gold-level member of Oracle PartnerNetwork, has achieved Oracle validated integration with Oracle Hospitality Opera 5.5. A new data streaming, integration and enrichment platform, Hapi's platform aggregates data that is collected by disparate hotel systems and acts as a central hub for these hospitality data streams. The data is converted into a standardized data format and can be merged to create insights for more actionable data.

Avvio and Criton partner up as technology sponsors at Independent Hotel Show

Hotel F&B Observer 11 October 2018
Following a successful year, global hospitality technology company Avvio and guest experience app developer Criton are returning as technology sponsors to this years' Independent Hotel Show.

Give Guests a Charge Outdoors

Hotel F&B Observer 10 October 2018
With hotel guests increasingly connected, they are always on the lookout for a place to charge their devices. Having lots of available in-room outlets just won’t cut it anymore.

Delta's Bastian Talks Air France Labor Dispute, Asia Strategy & Free Wi-Fi

Hotel F&B Observer 9 October 2018
Delta CEO Ed Bastian is optimistic that ally Air France will overcome its ongoing labor issues, and the carrier is ready to play its role in that recovery. Speaking last week at the BTN Group's The Beat Live conference in Atlanta, Bastian said he's confident new Air France-KLM CEO Benjamin Smith would "figure this out." Smith joined the carrier from Air Canada, and Bastian said he was involved in hiring Smith. Several days of strikes and canceled service this year amid failed contract negotiations delivered a large financial hit to Air France, which also resulted in the departure of former CEO Jean-Marc Janaillac.

Caesars Entertainment partners with IBM and Salesforce

Hotel F&B Observer 9 October 2018
Caesars Entertainment is working with consulting agency Bluewolf, an IBM company, and Salesforce to enhance guest experiences with more intelligent and personalized hospitality. With a new generation of customers focused on digital experience, brands are looking at unique ways to differentiate themselves. Bluewolf's deep Salesforce expertise made it an ideal partner to help Caesars Entertainment.

Report: U.S. Lodging Industry CapEx Rises to Record Level

Hotel F&B Observer 5 October 2018
he total amount of capital expenditures (CapEx) for the U.S. lodging industry is forecast to exceed the 2017 record level of $6.85 billion, increasing about 3% to $7.05 billion, according to Bjorn Hanson, Ph.D., industry consultant and adjunct professor with the New York University School of Professional Studies Jonathan M. Tisch Center for Hospitality & Tourism.

The Power Of New Product

Hotel F&B Observer 5 October 2018
The addition of two new boutique brands, three new prototypes for existing brands and artificial intelligence solutions were among the focal points of Best Western’s annual North American Convention and Global Conference earlier this week.

Landmark partnership to introduce cryptocurrency to major airports around the world.

Hotel F&B Observer 5 October 2018
Cryptocurrency exchange firm Binance announced that it is investing over USD$2.5 million in TravelbyBit, the Australian startup responsible for facilitating the world’s first digital currency-friendly airport in Brisbane. Binance will work with TravelbyBit to introduce a global point-of-sale (POS) payment system, incorporating blockchain technology into major airports around the world.

Report: TRevPAR Falls to Annual Low

Hotel F&B Observer 4 October 2018
While RevPAR and GOPPAR levels exceeded the previous annual low recorded at hotels in the U.S. back in January, failure to drive non-rooms revenue on the back of high occupancy levels drove TRevPAR down to an annual low, according to data tracking full-service hotels from HotStats.

Eviivo Purchases Expedia Group's Software Services

Hotel F&B Observer 4 October 2018
Eviivo, an online booking specialist for independent hotels and bed and breakfasts has acquired software tools, RezOvation and Webervations, owned by, a HomeAway brand and part of Expedia Group.

SAS Will Surcharge Corporate Payments

Hotel F&B Observer 3 October 2018
Effective Nov. 7, Scandinavian Airlines will impose a 1.96 percent surcharge in 15 European countries on bookings settled through corporate payment mechanisms like corporate or lodge cards. American Express, Diners Club, Mastercard, Visa and Universal Air Travel Plan corporate customers all will be affected.

Four Tech Stories to Know

Hotel F&B Observer 2 October 2018
Hotel Business is tracking tech stories. Companies included in this roundup are Revinate, Clarity, Alibaba A.I. Labs, Benbria, GCommerce and more.

TRevPAR Falls To Annual Low As U.S. Hotels Fail To Capture Non-Rooms Revenue

Hotel F&B Observer 2 October 2018
While RevPAR and GOPPAR levels exceeded the previous annual low recorded at hotels in the U.S. back in January, failure to drive non-rooms revenue on the back of high occupancy levels drove TRevPAR down to an annual low, according to data tracking full-service hotels from HotStats.

New California Aloft installs e7 thermostats with voice controls

Hotel F&B Observer 18 September 2018
Zenique Hotels installed Honeywell’s Inncom e7 Thermostats at its new 127-room Aloft Dublin-Pleasanton hotel in California. The hotel picked Honeywell for its robust integration capabilities.

Small & Midsize Enterprise Travel Buyer Strategies in a Newly Flexible Market

Hotel F&B Observer 13 September 2018
Suppliers have doubled down on pursuing small and midsize enterprises. Here's the perception on the ground from three midmarket travel buyers from diverse firms and backgrounds. BTN editor-in-chief Elizabeth West talked to Hogan Lovells International's David McDonald, formerly with large market names like Bank of America and PwC; Medidata's Daniel Honig, the company's first dedicated travel manager; and Evercore's Jason Ring who manages travel as only part of his larger corporate services role.

Facial recognition check-in rolled out at 50 hotels in China

Hotel F&B Observer 13 September 2018
Alibaba’s Fliggy online travel agency and Shiji, a hotel information systems manufacturer, have rolled out a facial-recognition system for hotel check-ins at about 50 hotels in Hainan Province, China. With the new system, guests can book hotels on Fliggy and then check in and have credit authorized by having their faces and ID cards scanned at a kiosk at the hotel.

HP Hotels adopts PurpleCloud task software

Hotel F&B Observer 13 September 2018
HP Hotels, a third-party hotel-management company with a portfolio of more than 40 hotels in 17 states, is implementing PurpleCloud Technologies’ hotel task software across its entire management portfolio.

North American Hoteliers See Positive Third Quarter

Hotel F&B Observer 10 September 2018
The third quarter for North American hoteliers is, once again, stable growth across all travel segments, up 2.2% in average daily rates (ADR), 2.4% in bookings and 4.7% in RevPAR, according to TravelClick’s North American Hospitality Review (NAHR). This data continues the positive trend across the industry from the first half of the year.

HFTP, HTNG Sign Partnership Agreement

Hotel F&B Observer 7 September 2018
Hospitality Financial and Technology Professionals (HFTP) and Hospitality Technology Next Generation (HTNG) have established a partnership geared toward strengthening the progression of technology in the hospitality industry. The agreement is based on both organizations’ desire to use each group’s complementary strengths and resources to advance technology in the hospitality and travel industries.

Sprint Launches All-Wireless Solution for Hotels

Hotel F&B Observer 7 September 2018
Do you believe in magic? Sprint’s Magic Box for Hospitality enables guests to have a better streaming, app and download experience on their Sprint-enabled devices while on site, without connecting to the venue’s WiFi.

How Curated Music Can Help Hoteliers' Bottom Line

Hotel F&B Observer 7 September 2018
Hoteliers: It’s time for a sound check. It’s paramount to understand how sound in a hotel psychologically and physically affects guests and how it may benefit your bottom line.

Hertz Invests in a Turnaround

Hotel F&B Observer 6 September 2018
After a few financially challenging years, Hertz Global Holdings, which this year is celebrating its 100th anniversary, has begun to turn its fortune around, as revenue and results beat analyst expectations in the company's most recent earnings call. Chief marketing officer and EVP Jodi Allen, who joined the company last year from a role managing P&G's hair care division, spoke to BTN transportation editor Michael Baker about the investment strategy behind that turnaround, as well as the company's new focus on female business travelers.

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