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  • Next Event


    Hospitality Industry Technology Exposition & Conference

    April 10–11, 2019
    Palau de Congressos
    Palma, Mallorca - Spain

  • Upcoming Event


    Hospitality Industry Technology Exposition & Conference

    Minneapolis Convention Center

    June 17-20, 2019

Prepare to be hacked

Hotel F&B Observer 7 January 2019
First and foremost, our industry is blessed and cursed with very hospitable professionals. These folks are fundamentally accommodating, making them perfect targets for social engineering attacks by cyber criminals. How many employees in your company would share their credentials or print a guest’s presentation when handed a USB drive? This is the primary cause of many security problems.

VTech, Yeastar introduce phone, gateway system

Hotel F&B Observer 3 January 2019
VTech Communications has partnered with Yeastar, a provider of hosted and premises-based voice over internet protocol private branch exchange and VoIP gateways, to offer a reliable and proven communications system. This hospitality combination, including VTech analogue hotel phones and Yeastar TA FXS gateways, aims to enrich a hotel guest’s experience and ensure staff are easily contactable via a high-quality voice system.

Four Trends to Watch in Hospitality in 2019

Hotel F&B Observer 3 January 2019
Aethos Consulting Group’s U.S. partners have gathered their collective thought leadership and now share predictions, concerns and issues for the coming year. While some of these issues transcend across borders and continents, the commentary here is geared on its impact in the United States.

Tech Companies Make Moves in Hospitality

Hotel F&B Observer 26 December 2018
New partnerships and platforms are making communication and hotel processes easier and more efficient.

TripActions Eyes Expense with Divvy Deal

Hotel F&B Observer 26 December 2018
TripActions' recent partnership with payment and expense provider Divvy brings together a pair of a high-profile and rapidly growing startups. While both firms remain tight-lipped about next steps, the plan likely centers on TripActions adding Divvy's payment and expense management tools to its existing booking platform, according to observers. Doing so would enable TripActions to offer an end-to-end solution that would provide greater visibility into travel spending as the company sets its sights on larger corporate clients.

The top technology trends of 2018

Hotel F&B Observer 20 December 2018
Technology in hospitality keeps evolving at lightning speeds as guests, staff and management demand more and better offerings. As we head into 2019, here are some of Hotel Management's biggest technology-related stories from the past year.

Ingredients To F&B Success

Hotel F&B Observer 20 December 2018
As the calendar turns to 2019, culinary thoughts at resorts and hotels turn to how to drive business and added revenue to their restaurants, lounges and bars. However, as a result of the plethora of TV cooking shows now airing, consumers are becoming better informed as to food choices and cooking trends, which makes for greater challenges for hotel/resort chefs and food and beverage managers.

Hotelchamp introduces Autopilot to personalize hotel websites

Hotel F&B Observer 19 December 2018
Hotelchamp introduced Autopilot, an artificial intelligence engine trained to recognize and personalize the experience of every visitor to a hotel’s website.

The future wireless world of the hospitality industry

Hotel F&B Observer 18 December 2018
Long-range wireless power will become the next sought-after technology for hoteliers. Like Wi-Fi, it will help guests achieve true mobility, encourage loyalty and generate revenue. Long-range wireless power will provide an almost-magical experience for guests. Phones would appear to charge themselves. All this, without requiring power outlets, cords or Qi charging pads.

Hotel Room Chooser technology now universally available

Hotel F&B Observer 18 December 2018
Hotel Room Chooser, an online platform that allows guests to choose their own hotel room before check-in, is now available to all hotel chains, boutique hotels and spas.

Expensify Revenue Nearly Doubled in 2018

Hotel F&B Observer 18 December 2018
Expensify saw 94 percent year-over-year revenue growth for 2018 through November, the decade-old expense management provider said today, calling it the company's "best year yet."

How artificial intelligence creates service opportunities

Hotel F&B Observer 17 December 2018
Despite being one of the oldest industries known to man, the core tenets of hospitality have changed little since its inception. The beds are more comfortable, the breakfast is free in most locations and sometimes the drapes open when you enter the guestroom for the first time. But at the end of the day, human interaction is at the core of what makes hospitality real, and operators are always looking for ways to build a competitive advantage.

Why mobile key is taking over in hotels

Hotel F&B Observer 14 December 2018
Adoption of mobile locks in the hotel marketplace continues to rise unilaterally across all segments, from major brands to the smaller independents. Some of this might be due to timing—most magstripe locks are nearing the end of their useful life and the recurring maintenance issues that arise are causing hotels to seek replacement options, said Brian Shedd, VP of sales and marketing at OpenKey.

The Hotel Concord offers Alexa technology in guestrooms

Hotel F&B Observer 11 December 2018
When Concord, N.H-based Hotel Concord opened its doors in August, it equipped every room in the boutique hotel with a custom branded Volara-powered Amazon Echo Dot. Guests are speaking requests in their rooms and staff are acting on those requests instantly.

Maximum Occupancy Accommodation Industry Conference Returns to New Zealand in April 2019!

Hotel F&B Observer 11 December 2018
To be held at the Stamford Plaza Auckland, Maximum Occupancy’s goal is to create the perfect learning and networking environment where like-minded professionals from across the hotel and accommodation industry of all types and sizes can learn the latest trends and gain actionable tactics to boost occupancy and revenue in 2019 and beyond.

Marriott + LIFEWTR Augmented Reality Experience Brings Inspiration to Guests

Hotel F&B Observer 7 December 2018
Marriott Hotels recently launched its newest collaboration—a new augmented reality (AR) in-room guest experience with Pepsico’s premium bottled water brand Lifewtr—at a couple of pop-up events held inside the expansive, white-winged Oculus at the Westfield World Trade Center here in Manhattan.

Self-driving hotel rooms are on the way

Hotel F&B Observer 6 December 2018
Toronto-based design firm Aprilli Design Studio has revealed more details and plans around its Autonomous Travel Suite, a hotel suite housed within a self-driving vehicle. The concept allows travelers to visit multiple destinations anytime, day or night.

UNWTO reports growth in international tourism

Hotel F&B Observer 3 December 2018
All world regions enjoyed robust growth in international tourism in the first nine months of this year, fuelled by solid demand from major source markets. Asia and the Pacific led growth (+7 per cent), followed by Europe and the Middle East (+6 per cent each), Africa (+5 per cent) and the Americas (+3 per cent).

Demand drove UK hotel profits in October

Hotel F&B Observer 30 November 2018
October was a strong month for hotels in the UK, with a 9-percent, year-over-year increase in profit per room for the month, according to the latest data on full-service hotels from HotStats.

PwC: Manhattan hotel rates pull back in Q3

Hotel F&B Observer 29 November 2018
The growth of Manhattan’s soaring hotel rates slowed throughout Q3, according to a new report from PwC, but minimal increases in lodging supply and continued demand growth kept the city’s overall performance robust.

Study: Travelers Want Chatbots to Assist with Online Travel Experience

Hotel F&B Observer 29 November 2018
The ability to organize and book both business or leisure trips online is now far more convenient than it used to be. Regardless, arranging trips online can still be an exhausting and cumbersome experience. Whether it’s trying to find the best flight, the most affordable option or just knowing where to go within a new city, there are many obstacles facing consumers today. To examine this area in depth, Humley, the creator of artificial intelligence (AI) chatbots for the enterprise, recently surveyed 1,000 Americans.

Higher rates drive Israeli hotel performance

Hotel F&B Observer 29 November 2018
Israel’s hotel industry is on track for a record-breaking year with ADR the main driver of performance, according to the latest data from STR.

Vail's Keystone Resort beta-testing digital mountain assistant

Hotel F&B Observer 29 November 2018
Vail Resorts is beta-testing a digital mountain assistant this winter at its Keystone Resort in Colorado.

PepsiCo Foodservice Introduces bubly Fountain

Hotel F&B Observer 13 November 2018
As overall demand for water continues to grow, consumers also continue to look for more specialized and personalized hydration options, especially when they are on the go.

Watch Hotel EMC2's Room Service Robots in Action (Video)

Hotel F&B Observer 12 November 2018
Hotel EMC2, an “art- and science-inspired hotel” in Chicago’s Streeterville neighborhood, already had used two concierge robots since opening about a year and a half ago. The hotel would dispatch the bots, named Leo and Cleo, to deliver amenities such as extra towels or a toothbrush to guest rooms.

You can now tell Google Assistant to book your hotel room

Hotel F&B Observer 11 October 2018
Google and Expedia have partnered to make it easier than ever to book your next hotel room. This week, Expedia launched the Expedia Action for the Google Assistant. With the partnership, customers now have the ability to book and manage their travel plans through hands-free voice commands on any Google Assistant-enabled device, including the Google Pixel phone, the Google Home and Google Home Mini.

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