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    HITEC DUBAI

    Hospitality Industry Technology Exposition & Conference

    December 5–6, 2018
    Dubai, UAE

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    Hospitality Industry Technology Exposition & Conference

    Minneapolis Convention Center

    June 17-20, 2019

Global Hotel Rates Are Expected to Increase Up to 3 Percent Next Year

Lodging Magazine 24 September 2018
Global hotel rates are expected to increase 1 to 3 percent in 2019 in most markets around the world, according to the 2019 Industry Forecast recently released by business travel management company BCD Travel. The increase in hotel rates is largely due to demand growth slightly outpacing supply in most markets.

Choice Rolls Out Virtual Pay Online for Corporate Travel

Lodging Magazine 18 September 2018
Choice Hotels International has launched a virtual payment option on ChoiceHotels.com to create a seamless booking experience for corporate travelers, becoming the first hotel company to adopt this payment method on its consumer-facing website.

Hoteliers Meet with Their Representatives to Discuss Top Industry Issues During LAS

Lodging Magazine 14 September 2018
This week, hundreds of hoteliers from across the country convened in the nation’s capital to meet with their representatives on Capitol Hill during the American Hotel & Lodging Association (AHLA) and Asian American Hotel Owners Association (AAHOA) 2018 Legislative Action Summit (LAS). This is the fourth year that AHLA and AAHOA are partnering to unite the industry and highlight key issues to U.S. Representatives and Senators.

Five Ways to Reduce and Manage Food Waste in Hotels

Lodging Magazine 11 September 2018
Up to a third of all food is discarded or spoiled prior to consumption, according to the Food and Agriculture Organization of the United Nations. That’s a stark contrast to the 800 million people around the world who do not have enough food. Even worse is the fact that 19 percent of all the waste found in landfills which contributes to the production of greenhouse gases is made up of food.

Four Ways to Reduce Energy Bills

Lodging Magazine 6 September 2018
While hoteliers have taken steps over the years to reduce energy consumption, many still view high utility charges as merely the cost of doing business. However, according to Stephen Ashkin, president of The Ashkin Group, business and building owners can do more and start right now to reduce energy consumption and costs.

Using Digital Menus to Upsell F&B and Level-Up Guest Experience

Lodging Magazine 6 September 2018
Today’s dining options for hotel guests span beyond nearby restaurants and the property’s F&B offerings to include app-powered food delivery services like GrubHub, Uber Eats, and more. Hoteliers are searching for ways to remain competitive in this environment, like making their F&B offerings more localized and easier to access. Another approach that hotels are taking to boost their F&B sales and lower operating costs is incorporating digital menus to simplify the process of ordering food—whether in-room or at the hotel’s restaurants.

How Cryptocurrency and Blockchain Could Impact Hotels

Lodging Magazine 4 September 2018
When it was launched in March 2010, the cryptocurrency Bitcoin was worth just $0.008—less than a penny. By February 2011, it had reached parity with the U.S. dollar. In December 2017, Bitcoin made global news when its value skyrocketed to $19,783. The high didn’t last, however. By mid-January, its value had dropped back down to about $9,000, and over the past six months, Bitcoin’s value continued to fluctuate, sometimes dramatically. As of June 18, a single Bitcoin was worth $6,449.99.

A Platform for Monitoring and Enforcing Compliance-Related Issues

Lodging Magazine 31 August 2018
Zendelity is a platform that enables properties to monitor, enforce, and react to governance- and compliance-related issues. Designed to reduce risk, create operational efficiencies, and improve staff accountability, Zendelity helps properties adhere to brand standards and consistently meet regulatory operating requirements.

YOTELPAD Miami Adds the First Techi Robot Butler for Hotel Guests and Condo Residents

Lodging Magazine 30 August 2018
YOTELPAD Miami has added the country’s first Techi Robot Butler in a hotel and condo development. Designed and developed by robotics solutions company, Techmetics, the service-oriented robot will work alongside staff to make deliveries to the property’s 231 residences and 222 hotel rooms. The Techi bot is automated to interact with people and will be located at YOTELPAD Miami’s sales gallery until the development’s completion, which is slated for 2020.

Air Travel Is Up This Labor Day Holiday

Lodging Magazine 30 August 2018
This summer has been one of the busiest summer travel seasons on record, and it isn’t over yet. About 16.5 million passengers are expected to fly worldwide on U.S. airlines over the week-long Labor Day travel period through Tuesday, Sept. 4, according to Airlines for America. Compared to last year’s data, the number of travelers expected to take to the air on U.S. airlines for the Labor Day holiday period is expected to rise 3.5 percent.

Winning Hearts: Why Direct Booking Maximizes Data, Loyalty, and Profits

Lodging Magazine 30 August 2018
As hotels struggle with rising costs, many are redoubling efforts to have customers book direct to cut out not only the fees associated with OTAs, but also the relationships OTAs are able to form and leverage with the customers who are loyal to them.

GOPPAR Dropped 5.6 Percent for New Orleans Hotels in July

Lodging Magazine 29 August 2018
In July, hotels in New Orleans suffered a 5.6 percent drop in profit per room in spite of a 0.2 percent increase in RevPAR, according to the latest data of full-service hotels from HotStats. These outcomes were in line with the national performance of full-service hotels for July—despite a 1.1 percent year-on-year increase in RevPAR among hotels nationwide, profit per room at U.S. properties dropped 2.2 percent.

Are Robots and Chatbots Ready for the Lodging Industry?

Lodging Magazine 29 August 2018
Physical robots remain relatively uncommon in the hotel industry. Nevertheless, some hotels are experimenting with robots who cook, clean, and greet guests.

Profit Per Room Falls for Washington, D.C. Hotels in July

Lodging Magazine 28 August 2018
In line with the performance of full-service hotels across the United States in July, properties in Washington, D.C., also had a tough stretch as profit per room plunged by 13.9 percent year-on-year to $66.35, which was 63 percent below the year-to-date GOPPAR figure for the nation’s capital at $108.14, according to the latest HotStats report.

Four Key Elements of Behavioral Detection and Analysis

Lodging Magazine 20 August 2018
Lodging facilities have traditionally relied on a layered approach to physical security. Mutually supporting security countermeasures—including CCTV, locks, and staff dedicated to the security function—exist at the perimeter of the property, entrances, and key access points (e.g., the front desk) to deter, delay, disrupt, or deny the human threat. To build upon these existing practices and to ensure that security is both an organizational philosophy and practice for all staff, basic behavioral detection and analysis (BDA) techniques should be added to existing security programs.

Leveraging the Power of a Hotel's CRS To Improve Direct Bookings

Lodging Magazine 20 August 2018
Direct bookings are the “Holy Grail” for every single hotelier around the globe. Often elusive, direct bookings have a significant impact on a property’s financial performance but leave hoteliers waging an uphill battle to profitability every single day, no matter the season, the type of hotel, or its location. To ensure success in a marketplace, hotels must think outside-of-the-box in regards to revenue management strategies to make properties stand out from the competition—especially online. Unfortunately, most hoteliers continue to follow the old-school playbook every day, every month, and every year, hoping for a different result.

Wellness, Fitness, and Technology: What Millennial Travelers Want Out of Their Hotel Stays

Lodging Magazine 20 August 2018
New research by FutureBrand Speck, part of Interpublic Group, assessed what travelers between the ages of 22 and 37 (i.e., millennials) are seeking out in their hotel stay and experience. The company surveyed 250 travelers to better understand how to attract and retain guests in the hospitality sector, and found disparate results among the generations. Younger generations are more willing to pay for technology and wellness services during their hotel stay, with millennials being 1.5 times as likely to take advantage of these services compared to those 40-55 years old and two times as likely as those over the age of 56.

Achieving High-Tech Guest Satisfaction with Mobile Systems

Lodging Magazine 17 August 2018
As mobile devices become smaller, more reliable, and less expensive, more and more hotels are leaning on this technology to help keep operations moving smoothly. This applies not only to tasks that keep the hotel’s moving parts chugging along, but also to guest requests and, ultimately, guest satisfaction. Mike Benjamin, VP of sales and marketing, as well as co-founder of Guestware, a cloud-based guest experience management software, says that using such a software has two major benefits.

Modeling Hotel Profitability Based on the Latest U.S. Hotel Data

Lodging Magazine 13 August 2018
For several years, STR has produced an estimate of total revenues and gross operating profit for the U.S. lodging industry. For 2016, we reported an estimated $199 billion in total industry revenues. These estimates were developed by extrapolating HOST P&L operating ratios across the entire United States, based on chain scale and service level. However, last year we set out to develop a more robust model for the industry by modeling P&L data for every U.S. hotel.

Cost Controls Perpetuated U.S. Profit Growth in 2017

Lodging Magazine 9 August 2018
U.S. hoteliers enjoyed an eighth consecutive year of increasing profits in 2017, despite another slowdown in the rate of revenue growth. According to the 2018 edition of Trends in the Hotel Industry, total operating revenue increased by 2 percent in 2017 for the average hotel in its survey sample. Fortunately, by limiting the growth in operating expenses to 1.9 percent, managers at the Trends properties realized a 2.2 percent increase in gross operating profits (GOP) for the year.

Checking In With Deloitte's Guy Langford

Lodging Magazine 8 August 2018
Although hospitality is notoriously slow when implementing technology, the face of the industry may drastically change within the next five to 10 years, with new programs, operations, and integration. And when implementing innovations, hoteliers need to keep employees engaged and on board to create the experiences that today’s customers are looking for. Guy Langford, vice chairman and U.S. leader of the transportation, hospitality, and services industry at Deloitte, spoke with LODGING about how technology is impacting the industry both now and in the future.
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Achieving an At-Home Feel in Hotels, Beginning With the Bathroom

Lodging Magazine 1 August 2018
Staying at a hotel should be a relaxing, worry-free, and clean experience. When it’s not, guests are sure to complain. Today, most travelers read online reviews about a hotel well before booking their stay, meaning that negative reviews could be detrimental to business. In fact, a 2018 poll found that 91 percent of Americans say that negative online reviews about restrooms would deter them from visiting a hotel. Maintaining spotless restrooms will help guests feel comfortable and at home during their hotel stay and may even impress them enough to leave rave reviews for the property.
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Four Ways To Meet Guests' Outdoor Charging Needs

Lodging Magazine 31 July 2018
There’s no doubt about it—hotel guests are spending more time outdoors and in common spaces with their favorite devices in hand. This is especially the case during summer months, when events like weddings, concerts, and conferences are the most frequent. By prepping outdoor areas with ample power and charging solutions, hotel properties can ensure a seamless guest experience.
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Alexa and iHeartRadio Partner to Customize In-Room Music for Hotels

Lodging Magazine 31 July 2018
Both branded and independent hotels are increasingly adding voice-activated technology to their guestrooms. These in-room assistants can eliminate the middleman between guests and staff members assessing requests, and can even provide guests with information without involving a staff member. Amazon recently announced Alexa for Hospitality, allowing guests to ask in-room Echo devices about hotel information and contact employees to request services. Alexa can also be used for the same actions that guests are accustomed to in their own homes—like playing music.
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How Occupancy Sensing Can Cut Down on Hotel Energy Costs

Lodging Magazine 30 July 2018
What are a hotel’s energy costs per room? And how can hoteliers better control those costs without inconveniencing guests or asking them to cut back on their energy usage? Occupancy sensing is becoming a more popular answer to these questions. This guest-detecting technology comes in several forms—motion detection, thermal occupancy sensors, and network presence sensing, to name a few—and each uses a different method to determine human presence.
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IoT Security: Connected Technology Means Less Privacy

Lodging Magazine 30 July 2018
The Internet of Things (IoT) has become more and more prevalent over the past few years. In fact, these days, one would be hard-pressed to find a piece of technology that can't connect to the internet-seriously, there are app-controlled toasters out there!

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