Hospitality Industry Technology Exposition & Conference
April 11–13, 2018
RAI Amsterdam Convention Centre
Hospitality Industry Technology Exposition & Conference
June 26-29, 2018
Hospitality Industry Technology Exposition & Conference
December 5–6, 2018
eyefortravel.com·Requires Registration 19 March 2018
Mar 19, 2018 Ever wondered why seating 10 people round a table at a dinner party is such a headache? In Part 3 of a series of articles by theoretical physicist Joerg Esser, you are about to find out. Machine learning is about finding the best solution from among an enormous number of different combinatorial options. Quantum computing helps as it checks multiple options simultaneously and facilitates statistical sampling.
eyefortravel.com·Requires Registration 7 March 2018
From chatbots to virtual and augmented reality, a German hotel management chain says tech drives engagement, direct bookings and loyalty Daniel Wishnia, a digital marketing consultant at GCH Hotels, is a strong believer in investing in new technologies. In fact, his day starts with news from multiple sources that focus on the latest trends in tech. “At GCH Hotel Group we always try to be one step ahead,” says Wishnia, who is confident that technology, which both assists the traveller and leads to operational efficiencies for hotels, will succeed in becoming part of the ‘tool box’.
eyefortravel.com·Requires Registration 5 March 2018
The way people pay for travel is reaching a new level of complexity. There are now a host of local players offering e-wallets, currency cards, peer-to-peer exchanges, and credit and debit cards, all hoping to compete with cash. Download this free report now to understand how payments are diverging and how you can take advantage of the new environment as a travel brand.
eyefortravel.com·Requires Registration 27 February 2018
Are you a travel industry executive with an imagination and penchant for scientific weirdness? Then part II in a series by theoretical physicist Joerg Esser is for you Getting one’s head around what quantum computing is all about is, as I said last week in Part 1, a good place to start. As good as any, if you have an imagination and are interested in ‘weirdness’!
eyefortravel.com·Requires Registration 21 February 2018
In a series of articles, starting today, theoretical physicist Joerg Esser ponders the question: is quantum machine learning the next step in the AI journey and should businesses be worried yet? When I sat my doctoral exam 20 years ago, I was asked about the potential impact of quantum computing and whether this theoretical idea would ever become a reality. At the time it was impossible to say, but ever since I have been following developments in this exciting field with interest.
eyefortravel.com·Requires Registration 20 February 2018
Pamela Whitby has been looking at applications for blockchain technology and hears that success is most likely in entirely new markets With the hype around blockchain in travel reaching fever pitch, why not toss something else into an already complicated equation – an initial coin offering (ICO) for an electrically charged flying urban taxi.
eyefortravel.com·Requires Registration 19 February 2018
Embracing new technologies and strategies may seem like a good idea, but Tom Bacon is worried that, without clear direction, airlines could end up on the rocks With rapidly changing markets and technology, leaders in every industry are advising: ‘Embrace Change’. The travel industry is no different.
eyefortravel.com·Requires Registration 14 February 2018
In an interview with Trainline's chief executive, Pamela Whitby hears how the online platform for rail travel continues to innovate with a customer first approach In the four years since Clare Gilmartin has been CEO of Trainline, quite a lot has happened. The online platform for rail travel now has 50 million visits a month, operates in 36 countries in 14 languages, has partnerships with 144 different rail carriers, most recently with Japan rail, and has expanded into coach travel. There has been significant investment into mobile, which now accounts for 80% of visits, as well as AI innovation, and most recently voice.
eyefortravel.com·Requires Registration 8 February 2018
From being one of the first to dabble in blockchain technology to driving forward with AI-fuelled partnerships, the TUI Group is on a mission to remain a travel heavy weight. In a recent move, the world’s biggest travel company has signed a deal with Seattle-based AI firm Utrip, to up its game in offering a deeply personalised experience throughout the customer journey.
eyefortravel.com·Requires Registration 6 February 2018
Apps, chatbots, RFID, in-room devices, and the Internet of Things all can help to improve guest satisfaction but there is a fine line to walk Hotels often feel held hostage by TripAdvisor reviews, but property apps, digital concierges and more are helping hotels reach the guest and react far better to their needs, finds a recent report from EyeforTravel. Hotels can now monitor and track guests around their properties using installed apps that can access the guest’s location or Radio Frequency Identification (RFID) tied to keycards. They can then log every guest request through AI-driven concierges operating through chatbots or smart speakers. This means that the guest no longer needs to ring down to front desk. The rise of the Internet of Things (IoT), which can be controlled either from a single device in the guest’s room or from an app, means the hotel can now know the guest’s preferred room temperature, what entertainment they watch, and when items need to be replaced.
eyefortravel.com·Requires Registration 5 February 2018
Tom Bacon outlines how new visualisation techniques can give revenue management a boost Revenue management is not easy. Maintaining complex, sophisticated systems requires RM analysts with an often tough-to-find mix of market knowledge, business acumen, analytical and communication skills. Many travel companies invest heavily in training and recruitment for this high impact and strategic department. New visualisation techniques, however, can further improve RM performance, broaden understanding, and invite new perspectives. “Visualisation” is now a common topic of discussion at revenue management conferences.
eyefortravel.com·Requires Registration 29 January 2018
Amazon, Apple, Google and Microsoft are all in the race to develop the ultimate voice assistant but Chinese firms have the edge, finds a new EyeforTravel report China is the ideal environment for developing and deploying voice technology, and this is propelling local players like Baidu and iFlytek to become world leaders, finds a new EyeforTravel report. Given the size of Chinese travel market, this is something that brands can no longer ignore.
eyefortravel.com·Requires Registration 23 January 2018
We identify some Dos and Don'ts from a new EyeforTravel report which finds that conversational interfaces have the potential to help hotels improve the guest experience and drive revenues too Hotels are only just beginning to deploy chatbots and smart speakers, but these early experiments herald the beginning of a major shift in guest communications finds a recent report from EyeforTravel.
eyefortravel.com·Requires Registration 17 January 2018
A new report from EyeforTravel takes a look at the state of play and finds that travel brands need to tune into personalisation When you have the biggest names in tech battling it out to shout the loudest about development in voice, then maybe, just maybe it’s time to listen. Yes, we are talking Apple, Amazon, Google, Microsoft, and we are talking soaring sales too. By some accounts 24 million speakers were shipped in 2017, a 300% rise on the previous year. Amazon led the pack with Echo Dot being its top-selling product, sell-out product for two years in a row.
eyefortravel.com·Requires Registration 11 January 2018
From AI-driven chatbots to the arrival of blockchain-based cryptocurrency fuelled competitors to Airbnb, last year was a pivotal one, says Mezi. In 2016, Mezi, a startup that originally launched as a broad-based AI-power virtual assistant pivoted to focus on travel. EyeforTravel caught up with Johnny Thorsen, the company’s VP of Travel Strategy & Partnerships, who believes that 2017 was the most important year since the arrival of the Netscape Internet browser in 1994.
eyefortravel.com·Requires Registration 5 January 2018
In late November 2016 Tom Bacon penned a story with a headline that asked what lessons revenue managers could take from the US president’s election campaign. After a turbulent year in office, he shares an opinion on what he knows now Before this first month of 2018 is out, the first anniversary of Donald Trump as President of the United States will be upon us.
eyefortravel.com·Requires Registration 4 January 2018
As airports became increasingly overcrowded last year, IATA said that investing in technology rather than infrastructure could provide an answer Airport saturation is now a universal complaint, as air traveller numbers soar. From Heathrow to Mumbai, Dublin, Istanbul and Dubai, aviation is bursting at the seams as the summer of 2017 showed very clearly. The International Air Transport Association (IATA) has been warning of problems caused by the lack of expansion in airport infrastructure to cope with increased demand. Only 43% of global traffic departs from slot-coordinated airports!
eyefortravel.com·Requires Registration 21 December 2017
It’s been a year of fun and games at EyeforTravel in the ever-shifting travel tech landscape, but two really interesting and still evolving stories stood out, writes Pamela Whitby From the rise of AI-driven data science, to the exploding market for experiences, trends in alternative accommodation, the opportunity for business travel, pricing versus value dilemmas and more, there have been many interesting travel tech developments in 2017.
eyefortravel.com·Requires Registration 19 December 2017
Henrik Imhof, MD Yield Management and Pricing, Sixt | Jeanet ter Horst, Regional Revenue and Booking Office Manager, DanZEP Hotels
eyefortravel.com·Requires Registration 18 December 2017
At Edwardian Hotels, Edward the AI driven chatbot continues to charm customers but not all travel brands have had success, writes Senay Boztas, with additional reporting from EyeforTravel Edward is a much-loved staff member at UK hotel chain Edwardian Hotels. The trouble is, he doesn’t have anywhere to spend his tips this Christmas season…because he is a chatbot.
eyefortravel.com·Requires Registration 13 December 2017
Commuters using Busybot, a feature embedded in the Trainline app, may be more likely to get a seat on the journey home this Christmas. Senay Boztas reports There are seven core problems everyone faces when travelling by rail in Europe, according to train and coach booking and information site Trainline. One of them is finding a carriage with a seat. While some train companies invest in apps to weigh the physical carriages and find which is lightest, Trainline had a simpler solution: ask the travellers.
eyefortravel.com·Requires Registration 12 December 2017
Getting data into an organised, clean, coherent and usable state is tricky, but it is something that data professionals are constantly striving for. Speaking on a keynote panel at EyeforTravel's recent Amsterdam show, Andrei Grintchenko, head of business intelligence at IATA, an association which supports global aviation standards, said: 'Fragmented data, from multiple sources or the same data from multiple sources is your worst nightmare.' Related Content: Calling all data scientists: are you ready to be humbled by travel? Image: Primary Event: EyeforTravel San Francisco 2018Article type: Industry InsightChannels: Revenue and Data ManagementTags: data sciencedataanalyticsmetasearchmetadataGDPRePrivacy
eyefortravel.com·Requires Registration 7 December 2017
At EyeforTravel’s Las Vegas show Tom Bacon learned that in 2018 travel suppliers should, at the very least, be embracing new technology through partnerships or strategic investments From chatbots to artificial intelligence, personalisation and virtual assistants, throughout 2017 the talk of the travel industry has centred quite heavily on travel technology. Indeed, new technology and how to leverage it dominated the agenda of many an EyeforTravel event.
eyefortravel.com·Requires Registration 5 December 2017
With strong penalties expected for companies that don’t comply, the travel industry is gearing up for new data regulation, which comes into effect in May next year. Senay Boztas reports May 25th next year is a momentous day for Europe. It’s not a royal wedding, but the day that a new piece of legislation comes into effect.