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    Hospitality Industry Technology Exposition & Conference

    April 11–13, 2018
    RAI Amsterdam Convention Centre
    Amsterdam, Netherlands

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Hey Siri, can voice technology really change the travel industry?

eyefortravel.com·Requires Registration 17 January 2018
A new report from EyeforTravel takes a look at the state of play and finds that travel brands need to tune into personalisation When you have the biggest names in tech battling it out to shout the loudest about development in voice, then maybe, just maybe it’s time to listen. Yes, we are talking Apple, Amazon, Google, Microsoft, and we are talking soaring sales too. By some accounts 24 million speakers were shipped in 2017, a 300% rise on the previous year. Amazon led the pack with Echo Dot being its top-selling product, sell-out product for two years in a row.

2017: the most important year for travel tech since 1994?

eyefortravel.com·Requires Registration 11 January 2018
From AI-driven chatbots to the arrival of blockchain-based cryptocurrency fuelled competitors to Airbnb, last year was a pivotal one, says Mezi. In 2016, Mezi, a startup that originally launched as a broad-based AI-power virtual assistant pivoted to focus on travel. EyeforTravel caught up with Johnny Thorsen, the company’s VP of Travel Strategy & Partnerships, who believes that 2017 was the most important year since the arrival of the Netscape Internet browser in 1994.
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Trump 'lessons' in what and what not to do!

eyefortravel.com·Requires Registration 5 January 2018
In late November 2016 Tom Bacon penned a story with a headline that asked what lessons revenue managers could take from the US president’s election campaign. After a turbulent year in office, he shares an opinion on what he knows now Before this first month of 2018 is out, the first anniversary of Donald Trump as President of the United States will be upon us.
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Why airports should turn to tech in 2018

eyefortravel.com·Requires Registration 4 January 2018
As airports became increasingly overcrowded last year, IATA said that investing in technology rather than infrastructure could provide an answer Airport saturation is now a universal complaint, as air traveller numbers soar. From Heathrow to Mumbai, Dublin, Istanbul and Dubai, aviation is bursting at the seams as the summer of 2017 showed very clearly. The International Air Transport Association (IATA) has been warning of problems caused by the lack of expansion in airport infrastructure to cope with increased demand. Only 43% of global traffic departs from slot-coordinated airports!

2 top 2017 distribution debates: the buzz about blockchain and Google grumbles

eyefortravel.com·Requires Registration 21 December 2017
It’s been a year of fun and games at EyeforTravel in the ever-shifting travel tech landscape, but two really interesting and still evolving stories stood out, writes Pamela Whitby From the rise of AI-driven data science, to the exploding market for experiences, trends in alternative accommodation, the opportunity for business travel, pricing versus value dilemmas and more, there have been many interesting travel tech developments in 2017.
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Panel: Blockchain - The Next Huge Disruptor?

eyefortravel.com·Requires Registration 19 December 2017
Joerg Esser, Partner, Roland Berger | Pamela Whitby, Editor, EyeforTravel. Panel: Blockchain - The Next Huge Disruptor? Please login to view the whole article.
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A Deep Learning Voice Assistant for Hotel Search

eyefortravel.com·Requires Registration 19 December 2017
A Deep Learning Voice Assistant for Hotel Search Please login to view the whole article.
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Panel Q&A - Total Revenue Management - Master the Bigger Picture

eyefortravel.com·Requires Registration 19 December 2017
Henrik Imhof, MD Yield Management and Pricing, Sixt | Jeanet ter Horst, Regional Revenue and Booking Office Manager, DanZEP Hotels
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Shout for service: the bot that answers your room service call

eyefortravel.com·Requires Registration 18 December 2017
At Edwardian Hotels, Edward the AI driven chatbot continues to charm customers but not all travel brands have had success, writes Senay Boztas, with additional reporting from EyeforTravel Edward is a much-loved staff member at UK hotel chain Edwardian Hotels. The trouble is, he doesn’t have anywhere to spend his tips this Christmas season…because he is a chatbot.
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The bot that helps you find a spot on the train

eyefortravel.com·Requires Registration 13 December 2017
Commuters using Busybot, a feature embedded in the Trainline app, may be more likely to get a seat on the journey home this Christmas. Senay Boztas reports There are seven core problems everyone faces when travelling by rail in Europe, according to train and coach booking and information site Trainline. One of them is finding a carriage with a seat. While some train companies invest in apps to weigh the physical carriages and find which is lightest, Trainline had a simpler solution: ask the travellers.

Data science and the search for truth

eyefortravel.com·Requires Registration 12 December 2017
Getting data into an organised, clean, coherent and usable state is tricky, but it is something that data professionals are constantly striving for. Speaking on a keynote panel at EyeforTravel's recent Amsterdam show, Andrei Grintchenko, head of business intelligence at IATA, an association which supports global aviation standards, said: 'Fragmented data, from multiple sources or the same data from multiple sources is your worst nightmare.' Related Content: Calling all data scientists: are you ready to be humbled by travel? Image: Primary Event: EyeforTravel San Francisco 2018Article type: Industry InsightChannels: Revenue and Data ManagementTags: data sciencedataanalyticsmetasearchmetadataGDPRePrivacy
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The rise and rise of travel tech

eyefortravel.com·Requires Registration 7 December 2017
At EyeforTravel’s Las Vegas show Tom Bacon learned that in 2018 travel suppliers should, at the very least, be embracing new technology through partnerships or strategic investments From chatbots to artificial intelligence, personalisation and virtual assistants, throughout 2017 the talk of the travel industry has centred quite heavily on travel technology. Indeed, new technology and how to leverage it dominated the agenda of many an EyeforTravel event.
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General Data Protection Regulation - a winter chill for the travel industry?

eyefortravel.com·Requires Registration 5 December 2017
With strong penalties expected for companies that don’t comply, the travel industry is gearing up for new data regulation, which comes into effect in May next year. Senay Boztas reports May 25th next year is a momentous day for Europe. It’s not a royal wedding, but the day that a new piece of legislation comes into effect.

Blockchain bonanza part II

eyefortravel.com·Requires Registration 28 November 2017
In conversation last week with Joerg Esser, a theoretical physicist, former Thomas Cook director and now independent consultant, his experience of talking to people about blockchain in recent weeks has been one of ‘blur’. In other words, nobody fully understands the implications of this new and emerging technology on the travel industry. Indeed, for many even the core distinction – between that of a public and private blockchain – is unclear.

Blockchain bonanza: the first in a two-part Q&A with Winding Tree

eyefortravel.com·Requires Registration 21 November 2017
Blockchain may have not hit the travel tech mainstream, but in recent months it has certainly entered mainstream discourse, most recently for the role it may play in the airline sector. As Bobby Healy, CTO of travel tech firm CarTrawler, who 'loves' that the airlines are innovating, put it in a recent interview (watch this space): 'The critical thing for airlines is inventory, and managing, inventory and that is what they [airlines] currently use older legacy technologies for. Blockchain can replace that technology infrastructure on a like-for-like basis.

How hotels and airlines could apply RM to surprise and delight

eyefortravel.com·Requires Registration 14 November 2017
Hilton is considering ways that revenue management techniques could be used to improve customer satisfaction, and there are opportunities for airlines too. Tom Bacon reports. Many service-focused organisations identify opportunities to ‘surprise and delight’ customers as a key vehicle for driving increased customer satisfaction and loyalty. Revenue management and pricing in both hotels and airlines, however, sometimes seems to go in the opposite direction ie. ‘Surprise… by charging a new fee!’
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Blockchain blockbuster: is the travel industry's invisible battle over?

eyefortravel.com·Requires Registration 31 October 2017
Pamela Whitby has been engaged in fascinating exchange with the founder of Winding Tree, the first ‘public’ blockchain for the travel industry Back in 2015, when Lufthansa decided to introduce a surcharge on all reservations coming through the global distribution systems (GDSs), Max Izmaylov had just started to think about Winding Tree.
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Ancillary centre stage as interest in tours & activities accelerate

eyefortravel.com·Requires Registration 25 October 2017
Co-branded partnerships like the one between KLM and GetYourGuide are a sign of the times From artificial intelligence to automated baggage handling and in-airport beacons, the Dutch airline KLM is no stranger to innovation.

Why being passive can be unhealthy for revenue management

eyefortravel.com·Requires Registration 24 October 2017
Too much intervention can be problematic but a balanced and active approach to airline RM works best. Tom Bacon reports. ‘Passive’ revenue management (PRM) takes human intervention out of the equation. It means complete reliance on the sophisticated analytical model for setting fares – letting the sophisticated forecast and optimisation model allocate inventory across fare levels, and price dynamically based on a vast database of historic performance.

How machine learning boosts personalisation in travel

eyefortravel.com·Requires Registration 19 October 2017
Data is everywhere but how do you create value for individual users? It isn’t easy but in this case study we hear how data science can deliver more personal results Consider this common hypothetical scenario. A user opens a browser and taps in ‘cheap flights from Boston to London’. Needless to say, what appears first in search are the ten blue links from Google. After some surfing, the user is then drawn to a metasearch engine like Skyscanner, Kayak or Momondo, where flights can be filtered by date and price. Here the cheapest deal is, let’s say, from Norwegian Airlines, and as the meta aggregates offers from various providers, the user again opens multiple links to deals from online travel agencies (OTAs). Time spent on each site is never much longer than around 30 seconds.

When cognitive AI, CRM and mixed reality collided

eyefortravel.com·Requires Registration 12 October 2017
VR and AR are now widely known terms for travel brands but could ‘mixed reality’ deliver something different? Imagine a day when cognitive artificial intelligence (AI) and customer relationship management insights all come together in a digital display on the screen of a pair of slick high-tech glasses? Is this the future of customer service for airlines, hotels, cruise companies and more? Stuart Greif, a senior executive at Microsoft, who is speaking in Las Vegas, whose one area of focus is travel and hospitality, believes so.
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Machine learning: what does the industry want next?

eyefortravel.com·Requires Registration 22 September 2017
Machine learning is more popular in the travel industry now than ever. There’s a simple explanation for that fact: machine learning is more powerful now than ever before. The appeal of machine learning – essentially a form of artificial intelligence (AI) whereby computers learn without being explicitly programmed with new information – is clear. At exceptional speed, for example, complex algorithms can identify subtle but important data patterns that humans could never have spotted. In ‘learning’ from that information, the ‘machine’ can predict patterns ahead, and then act to process that knowledge to maximise future business. In a sense, then, machine learning is a modern and highly sophisticated technological application of a long-established notion – study the past to predict the future.
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Why Eurostar takes a two-pronged approach to tech development

eyefortravel.com·Requires Registration 18 September 2017
Pamela Whitby spoke to Eurostar’s head of digital who has his feet on the ground and an eye on the future There is plenty of hype around about cool, shiny new technologies such as AI, chatbots and voice search but Neil Roberts, head of digital at Eurostar, is focused on making a difference, and not headlines.

Blockchain and travel: the plot thickens

eyefortravel.com·Requires Registration 30 August 2017
There has been plenty of hype around blockchain, the technology that underpins cryptocurrencies like Bitcoin, but the application for travel is gathering momentum When the head honcho of the largest leisure, travel and tourism company in the world comes out saying that he is betting on blockchain, it seems that the technology that underpins cryptocurrencies has moved beyond hype.
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Hotels make strides measuring ancillary revenue

eyefortravel.com·Requires Registration 21 August 2017
With growing competition, understanding the impact of ancillary revenue on the bottom line is crucial and, while there is still work to do, hotels are upping their game Measurement of ancillary revenue streams is up across the board, says the new Aggregating Data Streams for More Effective Revenue Management report from EyeforTravel.

Hotels make strides measuring ancillary revenues

eyefortravel.com·Requires Registration 21 August 2017
With growing competition, understanding the impact of ancillary revenue on the bottom line is crucial and, while there is still work to do, hotels are upping their game Measurement of ancillary revenue streams is up across the board, says the new Aggregating Data Streams for More Effective Revenue Management report from EyeforTravel.

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