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Designing AI to Make Decisions

harvardbusiness.org 14 August 2018
Kathryn Hume, VP of integrate.ai, discusses the current boundaries between artificially intelligent machines, and humans. While the power of A.I. can conjure up some of our darkest fears, she says the reality is that there is still a whole lot that A.I. can't do. So far, A.I. is able to accomplish some tasks that humans might need a lot of training for, such as diagnosing cancer. But she says those tasks are actually more simple than we might think - and that algorithms still can't replace emotional intelligence just yet.
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What's the Purpose of Companies in the Age of AI?

harvardbusiness.org 13 August 2018
Recent advances in artificial intelligence (AI) and computer technology are causing us to think again about some really basic questions: what is a firm? What can firms do better than markets? And what are the distinctive qualities of firms in a world of smart contracts and AI?
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How B2B Software Vendors Can Help Their Customers Benchmark

harvardbusiness.org 10 August 2018
Knowing which organizations perform the best on any particular dimension used to require subjective surveys or painstaking research. Today, the data to answer those questions exists — it’s captured by the software-as-a-service firms whose services companies use to run their businesses. Mainstream software companies are beginning to hold “data mirrors” up to their customers, allowing scoring and benchmarking of their customers’ strategies.
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New Supply Chain Jobs Are Emerging as AI Takes Hold

harvardbusiness.org 10 August 2018
Companies are cutting supply chain complexity and accelerating responsiveness using the tools of artificial intelligence. Through AI, machine learning, robotics, and advanced analytics, firms are augmenting knowledge-intensive areas such as supply chain planning, customer order management, and inventory tracking.
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What MoviePass Can Teach Us About the Future of Subscription Businesses

harvardbusiness.org 10 August 2018
It has been a very rough few months for MoviePass. Since I last wrote about the company, theater operator AMC entered the subscription market, to early success, and MoviePass took out and paid back a $6 million emergency loan and flip-flopped both its pricing and its product. Lately the company has resembled a fish out of water, gasping for breath.
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The Risks and Benefits of Using AI to Detect Crime

harvardbusiness.org 9 August 2018
Companies are using AI to prevent and detect everything from routine employee theft to insider trading. Many banks and large corporations employ artificial intelligence to detect and prevent fraud and money laundering. Social media companies use machine learning to block illicit content such as child pornography.
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Why Even AI-Powered Factories Will Have Jobs for Humans

harvardbusiness.org 8 August 2018
It was going to be the factory of the future. Dubbed the “Alien Dreadnought,” Tesla’s new manufacturing facility in Fremont, California, was designed to be fully automated — no humans need apply. If all went well, AI-powered robots would enable the company to achieve a weekly production of 5,000 Model 3 electric cars to keep up with burgeoning demand.
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How Smart Speakers Are Poised to Reinvent the Travel Industry

harvardbusiness.org 7 August 2018
Marriott recently teamed up with Amazon to offer a hospitality version of the e-commerce giant's Echo devices in select hotel rooms. Now, when guests want to order room service or housekeeping, they can simply ask Alexa, the voice of their disembodied personal concierge. Travelers with an Alexa device at home can book a car rental or hotel through Expedia and Kayak.
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Why AI Will Shift Decision-Making From the C-Suite to the Frontline

harvardbusiness.org 3 August 2018
Hardly a day goes by without the announcement of an incredible new frontier in Artificial Intelligence (AI). From fintech to edtech, what was once fantastically improbable is now a commercial reality. There is no question that big data and AI will bring about important advances in the realm of management, especially as it relates to being able to make better-informed decisions.
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3 Ways AI Is Getting More Emotional

harvardbusiness.org 31 July 2018
In January of 2018, Annette Zimmermann, vice president of research at Gartner, proclaimed: “By 2022, your personal device will know more about your emotional state than your own family.” Just two months later, a landmark study from the University of Ohio claimed that their algorithm was now better at detecting emotions than people are.
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How AI Is Changing Sales

harvardbusiness.org 30 July 2018
Companies are using AI in all kinds of innovative ways to advance their businesses. If you've ever searched Netflix to watch a movie, AI (a recommendation algorithm) was no doubt used in your decision about what to watch.  If you've shopped on Amazon, your decision about what to buy was also influenced by AI (via an association algorithm).
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AI's Next Great Challenge: Understanding the Nuances of Language

harvardbusiness.org 25 July 2018
Language is a uniquely human capability and the manifestation of our intelligence. But through AI — specifically natural language processing (NLP) — we are providing machines with language capabilities, opening up a new realm of possibilities for how we’ll work with them.
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A 5-Part Process for Using Technology to Improve Your Talent Management

harvardbusiness.org 24 July 2018
At the law firm Allen & Overy, the idea of replacing traditional, annual performance appraisals with a technology-enabled continuous feedback system did not come from human resources. It came from a leader within the practice. Wanting something that encouraged more-frequent conversations between associates and partners, the senior lawyer read about what companies like Adobe were doing, and then asked his firm to help him create a new approach.
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What You Need to Know About California's New Data Privacy Law

harvardbusiness.org 11 July 2018
Late last month, California passed a sweeping consumer privacy law that might force significant changes on companies that deal in personal data - and especially those operating in the digital space. The law's passage comes on the heels of a few days of intense negotiation among privacy advocates, technology startups, network providers, Silicon Valley internet companies, and others.
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The Industrial Era Ended, and So Will the Digital Era

harvardbusiness.org 11 July 2018
In a famous scene in the 1967 movie The Graduate, a family friend takes aside Dustin Hoffman’s character, Benjamin Braddock, and whispers in a conspiratorial tone, “Plastics… There’s a great future in plastics.” It’s seems quaint today, but back then plastics really were new and exciting.
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Purchasing Managers Have a Lead Role to Play in Cyber Defense

harvardbusiness.org 10 July 2018
There is a crying need for companies to enlist their supply chain management departments in the fight against cyberattackers. According to our research, over 60% of reported attacks on publicly traded U.S. firms in 2017 were launched through the IT systems of suppliers or other third parties such as contractors, up from less than one-quarter of attacks in 2010. A number of the high-profile attacks on large companies - including Equifax, Netflix, Best Buy, and Target - occurred this way.
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When Is It Important for an Algorithm to Explain Itself?

harvardbusiness.org 6 July 2018
Many efforts to apply machine learning get stuck due to concerns about the “black box” — that is, the lack of transparency around why a system does what it does. Sometimes this is because people want to understand why some prediction was made before they take life-altering actions, as when a computer vision system indicates a 95% likelihood of cancer from an x-ray of a patient’s lung.
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The Factors Behind China's Growing Strength in Innovation

harvardbusiness.org 2 July 2018
In 2006, 26-year-old Frank Wang started up DJI in a dorm room at Hong Kong University of Science & Technology. The legend goes that Frank's father had given him an expensive remote-controlled model helicopter for doing well in school. When the helicopter predictably crashed shortly after, Wang became determined to build a better controller. As part of his graduate thesis, he perfected an electronics flight controller, a critical element of drone technology.
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What Blockchain Can't Do

harvardbusiness.org 28 June 2018
Blockchain technology has the potential to do amazing things. It can provide an immutable, digital audit trail of transactions, and can be used to cheaply verify the integrity of data. It can help businesses and individuals agree, on a global scale, about the true state of affairs within a market without relying on a costly intermediary.
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Leaders Focus Too Much on Changing Policies, and Not Enough on Changing Minds

harvardbusiness.org 25 June 2018
Not long ago, I asked 100 CEOs attending a conference how many of them were currently involved in a significant business transformation. Nearly all of them raised their hands, which was no surprise. According to a study by BCG, 85% of companies have undertaken a transformation during the past decade. The same research found that nearly 75% of those transformations fail to improve business performance, either short-term or long-term. So why is transformation so difficult to achieve?
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The Key to Agile Success? Focus on Outcomes, not Metrics - SPONSOR CONTENT FROM CA TECHNOLOGIES

harvardbusiness.org 21 June 2018
To be truly competitive in the digital economy, you must be built to change. Companies across the globe are faced with new competitive threats, changing market dynamics, new technology disruption and evolving customer needs, and the pressure is on for companies to be able to sense and respond to those changes and deliver better products and services to customers, faster.
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How Marketers Can Connect Profit and Purpose

harvardbusiness.org 18 June 2018
It takes time for a big idea to make its way into business practice. Six years ago, Harvard’s Michael Porter and FSG’s Mark Kramer made the bold statement that shared value — the idea that the purpose of a company is to achieve both shareholder profit and social purpose — would “reinvent capitalism.” They encouraged companies to go beyond CSR (corporate social responsibility) and integrate social impact into companies’ competitive strategy. And in 2011, Nathaniel Foote and Russ Eisenstat proposed a “better way to manage in the 21st century.” They found “higher-ambition” leaders achieved superior performance by doing well and doing good.
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How Mergers Change the Way Your Company Competes

harvardbusiness.org 12 June 2018
jun18-12-867110796-Jorg-GreuelJorg Greuel/Getty Images M&A and partnership deals are at an all-time high. But what about competition? The U.S. Department of Justice (DOJ) wants to know too. It is reviewing or arguing this question in court for a slew of proposed mergers - AT&T-Time Warner, T-Mobile-Sprint, CVS-Aetna, and Express Scripts-Cigna, to name a few. A court decision on the AT&T-Time Warner deal is due out soon, and it will likely affect the prospects for many other cases. Traditionally, antitrust regulation has looked for whether a merger increased or decreased competition in a particular market. Stated in this way, competition sounds like something you can measure, like mass or volume - there can be a lot or a little of it, or too much or too little. Insight Center * Competing in the Future Sponsored by Accenture StrategyHow to make your company more nimble and responsive. Sometimes this model fits reality. In the case of Baker Hughes and Halliburton's planne
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Bill Clinton and James Patterson on Collaboration and Cybersecurity

harvardbusiness.org 5 June 2018
Former U.S. President Bill Clinton and author James Patterson discuss their new novel, The President is Missing, in which a fictional president fights a cybersecurity attack amid intense political dysfunction.
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New Technologies Won't Reduce Scarcity, but Here's Something That Might

harvardbusiness.org 1 June 2018
In a book titled Why Can’t We All Just Get Along?, MIT scientists Henry Lieberman and Christopher Fry discuss why we have wars, mass poverty, and other social ills. They argue that we cannot cooperate with each other to solve our major problems because our institutions and businesses are saturated with a competitive spirit. But Lieberman and Fry have some good news: modern technology can address the root of the problem. They believe that we compete when there is scarcity, and that recent technological advances, such as 3D printing and artificial intelligence, will end widespread scarcity. Thus, a post-scarcity world, premised on cooperation, would emerge.
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How Companies, Governments, and Nonprofits Can Create Social Change Together

harvardbusiness.org 31 May 2018
Profit and purpose are converging. Over 80% of millennials report that making a positive difference in the world is more important to them than professional recognition. They no longer believe the primary purpose of business should be to make profit, but rather to create social value. On the investor side, more and more shareholders demand tracking and reporting of both positive and negative externalities, compelling some of the largest corporations on earth into action.

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