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  • Next Event

    HITEC EUROPE 2019

    Hospitality Industry Technology Exposition & Conference

    April 10–11, 2019
    Palau de Congressos
    Palma, Mallorca - Spain

  • Upcoming Event

    HITEC MINNEAPOLIS

    Hospitality Industry Technology Exposition & Conference

    Minneapolis Convention Center

    June 17-20, 2019

The Room Key: Discovering Illegal Operations in a Guestroom

Hotel Online 18 January 2019
What should I do if I discover an illegal operation out of one of my property’s rooms? There are inherently undesirable incidents that occur at times in our industry and at our respective properties. We clearly want to do everything we can to ensure the safety of guests and staff while minimizing the impact on operations.

Part II: Google centre stage as hotels draw direct swords

Hotel Online 17 January 2019
Sally White continues her look at hotel industry developments and finds that in the race to build brand kudos, new tech alone may not cut it. New-fangled technologies like AI, robots and facial recognition grabbed headlines for hotels in 2018, and will continue to do so. But this is not the only area where hotels could be gaining ground.

4 reasons your hotel needs accelerated mobile pages

Hotel Online 15 January 2019
If you ever wonder whether your hotel’s digital future is secure, just ask yourself one question: Am I mobile-ready? All key digital trends in recent years served one primary purpose: to provide better experience to mobile users. From responsive design to mobile first indexing, these technologies were born out of the need for improved browsing on smaller screens.

2019: The Year of Connectivity

Hotel Online 10 January 2019
If there’s one buzzword for the hospitality industry this year, it’s “connectivity.” Hoteliers are helping travelers feel more connected than ever to their destination, from food and beverage programming to design to the brand itself. Here are three ways hoteliers can give their guests a truly special and authentic experience in the coming year, and beyond.

Free WiFi as the Easy 2019 Goal

Hotel Online 9 January 2019
As now is the time for New Year’s resolutions, let’s start off with a ‘low hanging fruit’ – an easy victory that will resonate strongly with any guest no matter the travel modality. But first, to show you how much times have changed and why this is an important project, we need only compare two frequently asked questions posed to the front desk. Whereas, “Do you have free WiFi?” was common a decade ago, nowadays this is more likely to be, “What’s the WiFi password?”
commercial

Beyond the Horizon: Tech-Enabled Personalization in Hospitality

Hotel Online 9 January 2019
More than ever, hoteliers have access to an incredible amount of data spread across a variety of individual systems. To help simplify and consolidate this data, emerging technology platforms and intelligent integrations will enable easier access to consolidated information, paving the way for incredibly personalized guest experiences. Erik Muñoz, chief commercial officer at Vertical Booking, sat down with Klaus Kohlmayr, chief evangelist at IDeaS, to talk about how technology-enabled personalization is changing the hotel industry.

Chatbots for customer experience: How AI-assisted chat helps people

Hotel Online 8 January 2019
Chatbots can--and should--be used to create more intelligent customer experiences. Here's how you can blend AI with the ingenuity of your human sales agents.

4 expert predictions for demand generation in 2019

Hotel Online 26 December 2018
Deliberate content marketing, revamped email newsletters, small companies taking on giants, martech automation, and other demand generation 2019 trends.

HVS Market Pulse: Oklahoma City Rising

Hotel Online 26 December 2018
Have you been to Oklahoma City lately? I recently took a trip there to visit my husband’s hometown, about an hour or so to the southwest of OKC. Oklahoma City was our home base for the trip; we stayed at the Ambassador Hotel in the trendy Midtown neighborhood, just north of the downtown core. The city surprised us right from the start.

HOS Management and Hawkeye Hotels Acquire B Historic Hotel in Savannah, Georgia

Hotel Online 17 December 2018
Georgia-based HOS Management (HOS) in a joint venture with Iowa-based firm Hawkeye Hotels today announced the completed acquisition of the B Historic hotel in Georgia for an undisclosed sum. The property will be converted to a Tryp by Wyndham and will be managed by HOS, which has four Savannah hotels in operation and, including the B Historic, six Savannah hotels in various phases of development.

How to Win the Battle Between Privacy and Personalization

Hotel Online 13 December 2018
It’s hard to believe that 2018 is drawing to a close. It’s safe to say that few topics this year have been more relevant than the themes of both privacy and personalization. Hoteliers are swimming in opportunities to learn more about their current (and prospective) guests than ever before. But with that opportunity to swim also arrives the opportunity to sink. Many hoteliers find themselves stuck between the need to personalize their offering with user data and the need to tread carefully within new GDPR rules and regulations. If they don’t tap into guest data to curate a more personalized, unique experience, they may not appeal to guests — but if they don’t secure data the right way, they’re putting guest privacy (and their reputation) at risk.

Getting Personal in the Age of Technology

Hotel Online 11 December 2018
More than ever, hotel guests want personalized experiences when they travel. But in this age of super technology, the idea of a “personalized experience” is rapidly changing. While guests still value having a concierge create a unique itinerary for them or receiving a special in-room amenity, the shift is now towards being able to curate their own experiences – from viewing movies and listening to music from their own playlists, to customizing the scent of their guestroom. Here are some of the ways hotels are using next-gen technology to meet these new demands.

The Evolution of the Panic-Button: How Smart Integration With The Hotel Technology Stack Is Making Hotels Safer

Hotel Online 11 December 2018
Panic-buttons have been making headlines in recent years for a good reason – research reveals that sexual harassment of hotel workers is shockingly common-place. In a 2016 survey of 500 housekeepers in Chicago, 49 percent said guests had flashed them. According to Stand with Women Against Abuse, a coalition of community and labor groups, about eight in 10 hotel workers have encountered some form of verbal aggression or harassment at work.

The GDS=Good, Darn Sense

Hotel Online 11 December 2018
Today, hoteliers spend most of their time trying to ‘beat the OTAs’ by focusing primarily on increasing their direct bookings; that’s a fantastic tactic BUT it’s not the only one that you should be using to boost your property’s occupancy, ADR and RevPAR, while cutting the cost of acquisition.

Marketing in a Digital World: Best Practices and Innovations for Hoteliers at HSMAI's Digital Marketing Strategy Conference

Hotel Online 10 December 2018
The Hospitality Sales and Marketing Association International (HSMAI) will bring together senior hotel and travel marketing professionals at its 2019 HSMAI Digital Marketing Strategy Conference on January 23 at the New York Marriott Marquis. Conference attendees will gain strategy-focused insights and solutions into “Marketing in a Digital World” from presentations with practical applications, thought-provoking conversations, and exposure to the latest tools to drive revenue and engage guests. HSMAI’s 2019 Digital Marketing Strategy Conference will take place the day after the HSMAI Adrian Awards Gala.

With demand outpacing supply, London hotels see strong November numbers

Hotel Online 10 December 2018
November was a good month for London's hotel sector, with some strong year-over-year performance levels, according to the latest stats from STR.

HVS Market Pulse: Boston, MA

Hotel Online 10 December 2018
Boston is a world-class city anchored by the healthcare, higher education, technology, and finance sectors. The city continues to strengthen on several fronts. The entrance of new lodging supply was somewhat muted coming out of the Great Recession but has been back in full force in recent years. Because of new supply factors and the insufficient room blocks made available to the BCEC by hotels in the Seaport District (limiting the all-important citywide convention calendar), the market area’s rooms revenue metrics have slowed, and a RevPAR loss is likely in 2019.

Three Ways to Simplify Hotel Check-In Process With PMS

Hotel Online 6 December 2018
Gone are the days when guests used to stand at your front desk or lobby in order to check in to their rooms. The old school “standard hotel check-in procedure” involving guests filling out registration forms at your front desk is no longer applicable to today’s guests. They wouldn’t appreciate it if you make them wait once they reach your hotel.

The "Robin Hood of Algorithms": Why LinkedIn's New Feed Could Be a Game Changer for Hotel and Travel Technology Brands

Hotel Online 4 December 2018
By Alan E. YoungIn a digital age in which the majority (70% to be exact) of consumers prefer to learn about products or offerings via content versus traditional advertisements, the value of content marketing is undeniable. However, within the modern content marketing landscape, cracking the code of evolving algorithms across each social platform can, at times, feel like an impossible task. It's not just a matter of putting out content at a frequent cadence nor is it good enough, at times, to produce great content. That's only one piece of the larger puzzle that is content marketing in a digital age. Rather, truly reaping the rewards from the creation and distribution of social content requires a robust understanding of which platforms your content can be seen, and engaged with, most.

Turning Data Into Profit: How Hotel GM's Can Apply Insights From Cutting Edge Data Scientists

Hotel Online 3 December 2018
For the third year in a row, Forbes[1] reported “Data Scientist” as the best job in America. The job pays well (median base salary of $110,000), and qualified data scientists are in high demand. Currently, Amazon is actively seeking to fill its 436 data scientist vacancies and Google is trying to hire another 135 data scientists.[2] Data science and data scientists are hot… and for good reason! The role of data scientists is to help businesses increase efficiency and profits by harnessing data. According to Amazon, “Data is the lifeblood of Amazon… Big data analytics is the magic wand for Amazon.”

Markets to Watch: Atlanta Hotel Development

Hotel Online 29 November 2018
In the most recent Lodging Econometrics (LE) Construction Pipeline Trend report on Atlanta, LE states that Atlanta has a total of 108 projects/13,578 rooms in the construction pipeline, the sixth largest pipeline of any market in the U.S. Atlanta has grown 19% by projects and 20% by rooms Year-Over-Year (YOY).

HTNG Launches the Travel Information Security and Analysis Center

Hotel Online 29 November 2018
Hospitality Technology Next Generation (HTNG) forms the Travel Information Sharing and Analysis Center (Travel ISAC), the global travel industry's new platform for security messaging, collaboration and partnerships.

Condition Your Reservations Team So That When They Hear 'Ring-Ring' They Think 'Cha-Ching!

Hotel Online 27 November 2018
When you speak with marketing and distribution executives these days, everyone seems obsessed with increasing direct bookings and reducing the costs of customer acquisition, yet when the phone rings in many reservations departments and hotel front desks, the faces of the colleagues answering the calls seem to convey annoyance more than excitement.

Knowcross and Infor Combine to Enhance Operational Efficiency at The William Vale

Hotel Online 26 November 2018
KNOWCROSS, the preferred service quality management platform of some of the finest hotels across the globe, is happy to announce the integration of its guest request workflow management system with Infor HMS – one of the leading hotel property management systems (PMS). The integrated system is designed to empower The William Vale, Brooklyn, to streamline operations, set newer levels of service excellence and deliver rich and memorable experiences to its guests.

Letter from Los Angeles: Of last mile mobility, teenage dreams and Chinese ambitions

Hotel Online 22 November 2018
The day I landed in Los Angeles, there was a heavy smell of smoke in the air. The California wildfires were raging and the winds were blowing smoke towards the city.

From Singapore to Shenzhen, from Youbibi to Skyscanner, Steven Pang makes seamless transition from startup to global play

Hotel Online 20 November 2018
While others were still dreaming about the China travel opportunity, Steven Pang, a Singaporean living in Hong Kong, took the plunge back in 2010 to start a travel search business specialising in comparing flights, hotels and package holidays. He chose the southern Chinese city of Shenzhen as his startup base and four years later, his bet paid off when Youbibi was acquired by Skyscanner.

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