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ReviewPro Implements Seamless Integration with protel to Enrich Guest Profiles

ReviewPro Blog 20 April 2018
Integration enables common clients to gain deeper insight and enhance the guest experience. Guest Intelligence experts ReviewPro have announced their integration with protel hotelsoftware GmbH. Building on their existing partnership, the companies’ full integration allows a seamless connection for common clients, enabling a two-way flow of guest data and providing deeper insights into the guest experience.

ReviewPro Launches the Guest Messaging Hub

ReviewPro Blog 28 March 2018
ReviewPro presents the Guest Messaging Hub, a real-time communication platform that can be used to interact with guests from the messaging service they prefer, without having to download an app. It was designed in response ... The post ReviewPro Launches the Guest Messaging Hub appeared first on ReviewPro.

Guest Messaging Hub: Instant, Personalized, Efficient

ReviewPro Blog 27 February 2018
The digital world is changing, and hotel guests are expecting faster and easier communication along with their pillow menu. Hotels are also searching for the way to deliver the next level of service in line with today’s fast-paced environment, and a way to solve issues efficiently before they become negative reviews online. Welcome to Guest Messaging Hub, a real-time solution to communicate with guests when they really need it.

8 Ways Hotels Can Use Technology to Drive More Direct Bookings

ReviewPro Blog 29 November 2017
As more intermediaries get between you and your guests and technology increasingly digitizes the guest experience, building direct relationships with guests has never been more challenging or important for hotels and brands. So how can hotels keep on top of these trends and utilize new tools and technology to drive a higher volume of lower-cost, higher yield bookings? Here are some key strategies to consider:

Integration of HolidayCheck Review Form to Drive Higher Review Volume

ReviewPro Blog 2 October 2017
HolidayCheck AG operates the largest German-language reviews portal for travel and holidays on the internet. Having a good rating on HolidayCheck is particularly relevant for hotels who have a large volume of German guests such as those located in Mallorca, Spain.

Guest Feedback Needs To Be Acted On

ReviewPro Blog 13 April 2017
As more ways of rating hotel experiences are popping up online it can be tough to know exactly what people are saying about your business and what that means. Our CEO, RJ Friedlander, spoke with 4Hoteliers and shared some insights from recent industry developments.

How Prima Hotels Uses Semantic Analysis to Drive Improvements

ReviewPro Blog 30 March 2017
Our most recent client case study analyzes how Prima Hotels in Israel uses our Online Reputation Management solution to drill down on the detail within specific departments to identify where they need to make improvements to exceed guest expectations. The brand believes that each guest is distinct and original, each in search of a unique experience. However, being unable to pinpoint departmental issues or know where to focus efforts was one of the main challenges the team at Prima Hotels faced. As a result, they decided to partner with ReviewPro in June 2014 to help prioritize operational and service improvements across their 13 properties.

The Relationship between Higher Review Scores and Net RevPAR

ReviewPro Blog 9 March 2017
A recently published study conducted by professor Cathy Enz of the Cornell University School of Hotel Administration has revealed the correlation between review scores, channel mix and revenue performance after customer acquisition costs. The findings indicate that there is a clear link between all three and that guest reviews impact net revenue performance dynamics.

HolidayCheck Review Collection Program

ReviewPro Blog 4 November 2016
ReviewPro has recently partnered with HolidayCheck to allow clients to activate the HolidayCheck review form at the end of their surveys for all German, and Polish speaking guests. Our Guest Satisfaction Survey(GSS) enables the creation and distribution of both customized in-stay and post-stay surveys. With this new feature, clients can now embed the HolidayCheck review form into their survey allowing them to build review volume on the leading European Travel portal.

Q&A with the Australian Revenue Management Association

ReviewPro Blog 4 October 2016
Revenue Management is key to a hotel’s success. Think of a hotel room as a product. Hoteliers must sell the right room to the right client at the right time with the right price. ReviewPro has recently partnered ARMA, the major support organization for Revenue Management in the Australian & New Zealand Hotel Industry, to share best practices and help move the industry forward.

Optimize Your Management Response Strategy with ReviewPro's New Dashboard

ReviewPro Blog 5 September 2016
As part of our brand new Guest Intelligence Suite, we have created a dedicated page for management response, allowing users access to a dashboard where they can track the response ratio and average response time on an aggregated, global level by source and see how their response strategy compares to their competitors. This new feature allows users to identify areas for improvement in their management response strategy.

Hotel tech at HITEC: Brands' 2016 focus

ReviewPro Blog 22 June 2016
This month, our VP of Business Development Josiah Mackenzie attended the NYU Hospitality Investment Conference where the focus was on knowing your guests inside out. This week, Josiah is attending HITEC in New Orleans with our CEO RJ Friedlander so here’s a quick rundown of the key takeaways from NYU Hospitality Investment Conference as HITEC gets into full swing! Last year’s NYU Hospitality Investment Conference was all about the shift in hotel brands moving from being real estate companies to technology and data companies. That theme continued this year with executives such as Lance Miceli, CMO at G6 Hospitality observing his guests “living and breathing through their phones,” creating unprecedented feedback touchpoints and opportunities for service. This week the world’s largest hotel technology show, HITEC, will take place in New Orleans. Here’s some thoughts from hotel brand leaders at NYU to keep in mind as we head into this week:

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