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  • Next Event

    HITEC DUBAI

    Hospitality Industry Technology Exposition & Conference

    December 5–6, 2018
    Dubai, UAE

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    Hospitality Industry Technology Exposition & Conference

    April 10–11, 2019
    Palau de Congressos
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    Hospitality Industry Technology Exposition & Conference

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Expedia says packages are better for hotels than room-only

Tnooz 18 July 2018
Hotels are achieving higher average daily rates (ADR) from consumers who book packages rather than just rooms, according to data from Expedia Group.
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Consumers want chatbots to feel human, not look human

Tnooz 17 July 2018
A new study by CapGemini finds that consumers are ready to embrace AI support, and that AI interactions, if properly designed, can enhance the personal connection they feel to brands.
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Making the leap from tech dependent to tech savvy

Tnooz 17 July 2018
Patrick Fisher of Thomson Reuters notes in a recent blog post that, “As technologies become more and more pervasive across industries and functions, companies as varied as Goldman Sachs, Exxon, GE, Citi, and Walmart are all becoming technology companies as well.”
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KLM to test robotic companion smart trolley at JFK and SFO

Tnooz 16 July 2018
KLM Royal Dutch Airlines has developed a prototype robot companion Care-E, a smart self-driving baggage trolley that can guide passengers through the
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Airline dynamic pricing - using advanced data science for optimum pricing strategies

Tnooz 12 July 2018
As we look at the major trends in the travel industry, one thing is clear – the future of travel retail will become more and more personalized. Airlines want to leverage the rich customer data they hold. The emergence of new AI technologies combined with new industry distribution standards will allow them to achieve this. AI algorithms and technology platforms mean that more data can be processed in real-time than ever before, generating valuable retailing insights.
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Industry first alert - Way2VAT gets patent for automated invoice analysis

Tnooz 11 July 2018
Way2VAT has earned a patent from the U.S. Patent Office for a new Artificial Intelligence (AI) powered technology which, it says, will simplify VAT claims and travel expense management.
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Can regulators protect travel companies from the growth of the technopoly?

Tnooz 10 July 2018
In a report entitled Technopoly, experts from the think tank ResPublica call on officials in the UK and Europe to stem what they describe as the growing digital monopolies of technology companies such as Facebook and Google.
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Emirates and The Entertainer devise subscription model for trip-planning app

Tnooz 9 July 2018
Dubai-based loyalty and engagements specialist The Entertainer has developed a trip-planning and in-destination discounts app for members of the Emirates loyalty scheme.
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Five non-obvious things to ask when getting a travel software demo

Tnooz 6 July 2018
If you’re looking to partner with a travel technology company, the main thing you will want to know before making your decision is how exactly this technology will help your business. One of the best ways to make that determination is to do a product demonstration or “demo,” where the travel technology sales representative presents the company’s solutions to you for inspection, brainstorming and questions.
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Airlines reaping the rewards of sprint style development

Tnooz 6 July 2018
Some months ago SAS began looking at its ancillary services and the revenue it was deriving from them. The airline set itself a target of doubling ancillary sales by 2020.
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Why marketing and revenue departments should bury the hatchet, right now

Tnooz 2 July 2018
Did you know that for every hotel revenue manager (RM) there are two hotel marketers? It’s true, look it up! According to LinkedIn, in fact, there are almost one million (998,888, at the time of writing) “marketers” vs half a million (507,203) “RMs”.
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China's travel tech companies make steady progress with AI

Tnooz 2 July 2018
Use cases of artificial intelligence are being refined as Chinese technology companies become sophisticated with the handling of massive data volumes, crafting advanced algorithms and embrace improvements in computing power and storage.
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How AI is helping airline customer service reps get closer to customers

Tnooz 29 June 2018
It’s no secret that travelers aren’t exactly “best buddies” with airlines in terms of customer service. Air travel is already a stressful experience by its very nature, there is a lot of hassle and time consumed resolving issues like lost baggage, missed connections, or poor in-flight service experiences.
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Merlin Entertainments opens up London tourist attractions with Alipay

Tnooz 29 June 2018
A new partnership between Alipay and Merlin Entertainments will make it easier for Chinese visitors to pay for tickets and souvenirs at popular London tourist sites. Chinese tourists can use the Alipay lifestyle app for transactions across all of Merlin’s London attractions, including the Coca-Cola London Eye, London Eye River Cruise, Madame Tussauds London, SEA LIFE London and the London Dungeon. Visitors can also buy to e-coupons for the attractions when they book their flights to London, and earn a discount.
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MyRoom combines AR and virtual tours to help hotel guests choose a room

Tnooz 28 June 2018
US hotel technology specialist Koridor has launched its MyRoom platform allowing guests to choose their room and select upgrade options.
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A brief history of artificial intelligence

Tnooz 27 June 2018
Agreeing on a definition of artificial intelligence can be extremely challenging. Few experts seem to have as many disagreements as for the ones working in this field. At its core, however, AI is a machine behavior that mimics those cognitive functions that we (wrongly) assume are the exclusive preserve of humans and animals. If we accept this simplistic definition, therefore, AI is nothing more than a particular type of intelligence demonstrated by computers, not too dissimilar to the one that me, you or your dog may have.
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Spafax hackathon finds new airline use-cases for AI

Tnooz 25 June 2018
The first hackathon from airline entertainment curator Spafax saw developers explore use-cases for artificial intelligence which would help carriers offer passengers a better travel experience.
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Kiwi gives multi-city travellers a new option

Tnooz 21 June 2018
Kiwi.com continues to develop new applications based around its 'virtual interlining' technology with the launch of an upgrade to its multi-city trip search.
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VIDEO - Cendyn's Robin Deyo on group sales tech

Tnooz 20 June 2018
There is a complex web of relationships within the group sales segment – the meeting planner and the hotel, the hotel and the attendees, the attendees and the planner, the planner and the corporate, the corporate and the attendees.
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AccorHotels shines a light on its revenue management approach to luxury

Tnooz 20 June 2018
Adam Hayashi, VP of Revenue Management & Analytics at AccorHotels, knows about luxury. His career began at the front desk of Toronto’s iconic Fairmont Royal York in the 1990s, where he also met his wife – hence the old railway print of the grand hotel hanging in his living room!
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Tencent working on ID pass and more China travel trends

Tnooz 20 June 2018
Our regular slot on China travel trends sees Tencent initiate an electronic ID pass system, a strategic partnership between booking.com and Spring Airlines and the latest startup investments in the region.
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Booking.com driving self-service - chatbot answers almost half of post booking queries

Tnooz 15 June 2018
The majority of consumers prefer to use self-service tools when researching travel options, according to a study by online accommodation giant Booking.com.
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Is virtual reality still in search of its real purpose in travel?

Tnooz 14 June 2018
“This is the year Virtual Reality goes mainstream” has been the mantra for several years now, probably starting as far back as 2014 when Facebook bought Oculus Rift.
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Consumers would prefer the Amazon of travel to be Amazon

Tnooz 13 June 2018
If consumers are anything to go by, then the top choice of consumer sites offering travel bookings would be Amazon. That’s according to a new report by flight information site OAG on the future of bookings and payments.
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Yotel looks to Plug and Play to help it drive further innovation

Tnooz 12 June 2018
Yotel is known for trying different concepts at its hotels. The Yobot, robot to help with luggage, at its New York hotel for example or, the housekeeping robots at its Singapore property.
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A bit of friction in payment makes buyers feel safe

Tnooz 12 June 2018
Despite advancements in digital payment solutions, customers need a bit of reassurance in payment transactions, a new study by Paysafe finds.

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