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    June 26-29, 2018


Millienials Are Choosing OTAs - How Can Reviews Influence Their Decisions?

TrustYou brainTRUST Blog 29 August 2017
It has become pretty clear by now that millennial travelers are here to stay. Sure, Gen Z is quickly catching up, but millennials are still leading the race and hospitality is going above and beyond to adapt to this particular generation of consumers. Driving millennials to a hotel and keeping things as personal as possible has become a priority for hotels and, naturally, this includes direct bookings.

Weekly Roundup #31: Travel, Tech and Social Media

TrustYou brainTRUST Blog 4 August 2017
Greetings, everyone and welcome to our Weekly Roundup! As usual, during this week, we gathered every single piece of information that sparked our interest and we guarantee that you’ll find them interesting as well. So take a look at the headlines and, for more daily news and stories, make sure to follow our social media accounts: Facebook, Twitter, LinkedIn, Google+ and Instagram!

How to Achieve Organizational Change through Customer Feedback

TrustYou brainTRUST Blog 20 June 2017
Organizational change CAN be achieved through customer feedback, that is why hotels must look into ways to collect information from your guests. Everyone who stays in your hotel should be presented with ways that enable him or her to give feedback, because the feedback you received helps to improve the customer experience. This article will take you through the entire process of asking for feedback. It will teach you many useful things that will prove to be efficient now and in the future.

How to make your hotel's social media a source for travel inspiration (II) - Instagram & Pinterest

TrustYou brainTRUST Blog 30 May 2017
In our previous post, we began to dive into social media and how you, as a hotelier, can transform it into a source for travel inspiration. More specifically, we talked about how you can optimize your hotel’s Facebook and Twitter profiles, in order to make sure that they appeal to travelers and are going to be a reason for them to choose and book your hotel.

APIs and how to use them to increase bookings

TrustYou brainTRUST Blog 17 May 2017
Consider, in your experience, the rarity of true leadership and the unusual nature of reliable leadership. While leadership has nothing to do with time in a position or age, it is a reflection of accountability, confidence, responsibility and wisdom.

Weekly Roundup #17: Travel, Tech and Social Media

TrustYou brainTRUST Blog 28 April 2017
Welcome, everyone, to our latest Weekly Roundup! As you probably already now, we have made it our mission to deliver the most interesting and exciting news from the hospitality industry every end of the week. It’s our way of keeping up with the travel and tourism business, which is constantly changing and expanding. So let’s make sure that we are up to date with everything that went on this week!

Are Chatbots the Key to Guest Satisfaction?

TrustYou brainTRUST Blog 2 March 2017
If you ever had to call customer support, regardless of the specialty, you are familiar with the generic robot voice and elevator music at the beginning of the call. “Thank you for calling X. For Y related inquiries, please press 1”. Truth being told, no one can deny the functionality and the value of the chatbots. They help you get past the basic part of your demand, getting you from A to… well, M. But in the end what you really want, the reason why you made the call, is to talk to an actual person. To have a fellow human help you with your issue. To get to Z.

2 Questions You Should Ask Before Adding Amazon Echo to Your Hotel Room

TrustYou brainTRUST Blog 24 January 2017
Amazon will increasingly subsidize Echo by bundling content (think music, video) with the device,” Forrester Principal Analyst Thomas Husson told Yahoo Finance. "They can afford this since this is not core to their business model: the end-goal is to facilitate interactions." The last two words of Husson’s quote summarize what Amazon Echo can do for the hospitality industry: facilitate interactions. Indeed, that’s one of the reasons why the Wynn hotel recently announced that it’ll be putting Echo in all 4,748 of its hotel rooms by summer 2017. The question remains: is this beneficial or unnecessary?

2017 Will Be The Year of the Hotel Guest

TrustYou brainTRUST Blog 9 January 2017
Each year, we at TrustYou get out our Magic 8 Balls and fortune teller caps to see if we can predict the future of the hospitality industry. This year, we see a bright future for hotels and their guests. This prediction unveiled itself without any sort of magic, but rather by consulting with many of the major news publications, plus industry experts and sources. Read ahead to find out what key hospitality trends we expect for 2017.

3 Ways to Use Hotel Text Messaging to Increase Revenue

TrustYou brainTRUST Blog 4 January 2017
Often times, hoteliers, and particularly revenue managers, have to choose between strategies that enhance guest satisfaction versus those that increase revenues. You could offer unlimited, free wi-fi to guests in order to boost satisfaction, or you could charge a few dollars to make a profit from these services.

Event Recap: Travel Tech Leadership Summit + Oktoberfest!

TrustYou brainTRUST Blog 3 November 2016
On Thursday, September 29, 2016, over 30 leaders from travel, hospitality, and technology sectors arrived at TrustYou's Travel Tech Leadership Summit in Munich, Germany for a day of conversation and collaboration. The 3rd annual Leadership Summit presented by TrustYou was held during Munich's most popular event of the year, Oktoberfest! In true Bavarian tradition, the summit began with a Weißwurstbreakfast, where TrustYou co-founder Jakob Riegger tapped the keg for the attendees to enjoy, while fellow co-founder Benjamin Jost greeted the attendees and kicked off the day's sessions.

Hotel Case Study: How One Hotel Group Leveraged Guest Feedback to Increase Bookings

TrustYou brainTRUST Blog 19 October 2016
Three years ago, Petit Palace Hoteles, a young, modern hotel chain located in Spain, made the decision to utilize guest feedback to improve guest experiences, increase the number of returning visitors, and boost the number of direct bookings. In late 2013, Petit Palace Hoteles partnered with the world’s largest guest feedback platform, TrustYou, and the results have been nothing short of remarkable.

Win Against OTAs with Post-Stay Feedback

TrustYou brainTRUST Blog 12 October 2016
In this blog series, “Break Away from the OTA”, we have already discussed how hotels can counter OTAs during the search and booking and onsite experience phases of the guest journey. To help complete the cycle, we will continue with strategies that impact post-stay feedback. Did you know that nearly half of a hotel’s published online reviews are solicited from the hotel itself? While this may be a lot of work for the hotel, the end result is well worth the effort. Solicited guest reviews are positive 81% of the time and result in 8% higher scores for the hotel. Therefore, hotels should make use of any opportunity to encourage their guests to review their stay. More reviews equals better scores, higher rankings, and more bookings!

Hotelier Q&A: The Hotel Tech Stack And the Best Hotel Tech Investments

TrustYou brainTRUST Blog 11 October 2016
A lot can change in just a few years – especially in the hospitality industry. For today's hotelier, creating and maintaining a hotel tech stack is a constant challenge. David Tuza began his career in hospitality as the 10th employee at a then little-known company called SiteMinder. Pretty soon, the Australian-based company known for its cloud-based hospitality software had gone global, expanding to over 400 employees with over 22,000 hotels under its belt.

Back to the Basics: Is Hotel Wi-Fi an Amenity or a Necessity?

TrustYou brainTRUST Blog 4 October 2016
Hotels may debate over which amenities to offer at their property, but travelers agree: the one they want most is hotel Wi-Fi. A Hotels.com survey determined that over half of all hotel customers wish free wireless internet was available at all hotels. TripAdvisor confirms this finding, stating 46% of travelers would specifically book a different hotel if their first choice didn’t offer complimentary hotel Wi-Fi. These customer bases are too high to ignore. Internet has become a utility, like hot water or electricity, rather than an optional service. Guests have online access everywhere, from fast food restaurants to bus stops. It only makes sense that a place travelers are spending a third of their day (or more) should offer Wi-Fi as well, especially since hotels can use this access to their advantage during a guest’s stay as well.

TrustYou 6.0: Introducing a Brand New TrustYou

TrustYou brainTRUST Blog 20 September 2016
This past year, we as consumers have experienced some extreme updates of some of our favorite apps and devices. From Instagram to Snapchat, to the new iOS 10, 2016 definitely seems like the year of positive changes. To provide our users with a similar exciting experience, TrustYou is proud to release our most significant updates to the product’s user interface! We are happy to introduce, TrustYou 6.0.

Part 1 of the Hotel Mobile Technology Series: Improve Conversions and Capture Attention with Mobile Users

TrustYou brainTRUST Blog 16 August 2016
The shift to mobile devices for planning and booking is a big opportunity for travel brands. Mobile bookings are expected to surpass desktop transactions for the first time ever. If you're focused on improving your hotel’s booking app, keep in mind conversions start long before the reservation itself. Nearly three-quarters of travelers will research their trips on smartphones and tablets in 2016.

The Purpose of Saving Time with Hotel Technology

TrustYou brainTRUST Blog 11 August 2016
Hotel technology is more important and prevalent in today’s world than ever before. Technology makes our lives easier as it completes tasks that we cannot or simply don’t want to manage. Many companies, especially software companies, promise to save us time which in turn saves us money and stress. Efficiency is top of mind for all types of business owners from small independent hoteliers, to the general managers of the world’s largest hotels. But, the real value of hotel technology goes far beyond simply saving us time.

The Growing Significance of the Mobile Concierge

TrustYou brainTRUST Blog 6 July 2016
Today, technology, almost more than anything, plays a huge role in how consumers book and experience travel. Prior to our hyper-connected world, travelers relied on brands and hotel concierges to get trusted tips and tricks. Now there’s more information than travelers even know what to do with. There is an ever-growing number of mobile apps to help people get where they’re going. New mobile technology helps make it easier for business to provide information and consumers to receive it. Personalized travel is becoming the new norm and now startups want to help solve consumers' pain points. As a hotelier, it’s important to track trends and identify how your property can follow them.

TrustYou Technology Will Benefit Both Attendees and Exhibitors at HITEC 2016

TrustYou brainTRUST Blog 2 June 2016
The TrustYou team will be at the Hospitality Industry Technology Exposition & Conference (HITEC) in New Orleans, LA the week of June 20th - 23rd.HITEC is the world's largest hospitality technology show, so it seemed only fitting that TrustYou utilize this outlet to showcase the world's largest guest feedback platform.The TrustYou guest feedback platform collects and analyzes nearly 3 millions traveler reviews, surveys, and social posts each week for over 500,000 global hotels. Travels sites like KAYAK, Hotels.com, and Google use this data to help enhance the traveler's search-shop-buy process. And now with the introduction of TrustYou's new guest satisfaction survey, TrustYou Stars, hotels can directly impact their scores on Google and hundreds more travel sites. During the show, Executive Vice President Ellis Connolly will be available to talk to fellow exhibitors about how we are partnering with industry leading technologies like Rainmaker and NAVIS to mutually benefit our hotel

How to increase direct bookings with targeted review content

TrustYou brainTRUST Blog 5 April 2016
OTA’s significantly changed the travel industry with pricing transparency and a large selection of accommodations. Yet they pose a huge challenge to individual hotels offering online bookings due to price comparisons and competition. There is almost no getting around online travel agencies: hotels benefit from large-scale marketing strategies, a broad customer base, and last minute sales. The disadvantage comes with the high commissions, which reinforces the desire for more direct bookings. Aside from the price-benefit-ratio, reviews play an important role when making a booking decision. TrustYou is the world’s largest feedback platform and supports hoteliers to make their best use of reviews to increase direct bookings and to collect and analyze a higher number of reviews. Through our partnership with Google, TrustYou Stars enables hoteliers to push survey guest feedback directly into Google to receive better visibility and a better ranking on Google.

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