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    November 14–15, 2017
    Conrad Dubai
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New Casino Loyalty Feature Will Help you Book More Loyal Guests

Duetto Research Blog 17 October 2017
The Find My Rate app gives you instant access to your guests’ loyalty rates anywhere, anytime. Casino hosts and front desk employees are using it daily to quote personalized rates to guests at their properties by simply entering in their member IDs and stay dates. We’ve added a feature that’s going to help streamline your workflow after a guest has decided to stay with you. The casino host can simply click the “Reserve” button next to the desired room type to add the reservation request to a brand new Reservation Queue screen.

Duetto Announces Revenue Strategy Partnership with Owner of Harry's Home Hotels

Duetto Research Blog 17 October 2017
Duetto, the hospitality industry's leader in Revenue Strategy technology, has partnered with Harry's Home, Adlers and Schwarzer Adler in Innsbruck, run by the influential Ultsch family, to bring the cloud-based applications GameChanger and ScoreBoard to Austria, Germany and Switzerland. 'The DACH region is a place where our company and The post Duetto Announces Revenue Strategy Partnership with Owner of Harry's Home Hotels appeared first on Duetto.

Technology Holds the Key to Personalized Rate Offerings

Duetto Research Blog 16 October 2017
Seven trending hotel news stories that will have an impact on your hotel Revenue Strategy. 1. ADVANCED ANALYTICS WILL FUEL ABILITY TO PERSONALIZE: According to a McKinsey & Company report, the time is close when hotel marketers and revenue managers will be able to deploy a range of technologies—including predictive analytics, geolocation data and artificial intelligence—to create ultra-personalized (McKinsey calls it “radical”) offers, experiences and pricing to hotel guests. The authors further project that advances in machine learning will improve hotels’ ability to optimize pricing through more accurate analyses and predictions based on market demand signals, local room availability, and a deep understanding of the individual customer’s willingness to pay. Advancements in analytics will also enhance revenue managers’ abilities to forecast business.

Revenue Management is Key Hub in Hotel Operations

Duetto Research Blog 13 October 2017
There is no more dynamic or interdependent business than the operation of a hotel. It’s an environment that brings together various functions —from food and beverage to housekeeping to maintenance to sales and marketing — all under one roof, and with a common goal of maximizing profitability. And while each function is separate, they must all work together and communicate with each other to create an operation that efficiently meets or exceeds guest expectations while maximizing sales and profits for ownership.

Germany: Pricing Right To Drive ADR

Duetto Research Blog 6 October 2017
Commanding a large share of the international business travel market, and with a fast growing leisure sector, hotels in Germany appear to be busier than ever. According to the German National Tourist Board, Germany saw 80.8 million international overnight stays in 2016, with the country the second most popular destination for Europeans. But are hotels seeing the high revenues to go along with their high occupancies?

How Technology Helps Tank Stream Hotel's GM Also Run Revenue Strategy

Duetto Research Blog 5 October 2017
At a busy intersection in the heart of Sydney’s central business district stands the Tank Stream Hotel, one of the newest international players to join Australia’s thriving hotel industry. Owned by Malaysia’s IGB group and within the St Giles Collection of hotels, Tank Stream Hotel is the group’s only representation in Sydney, although a second one in the Pyrmont district is due to come online within a year. The 280-room Tank Stream Hotel, named for the site of the freshwater stream that was the life source for the first European colony in Sydney, benefits from its ideal location. It is a few minutes’ walk of Pitt Street Mall and Circular Quay, one block away from Wynyard Train Station, and front, back and centre of the city’s finest eateries, retail and entertainment centres.

Revenue Strategy Report: Hotel Owners, Asset Managers Lead New Push for Innovation

Duetto Research Blog 2 October 2017
For as long as the hospitality industry has fallen behind in technology innovation, hotel owners and asset managers have been forced into a very tough spot. I sensed at industry conferences this summer that they’re aggressively pushing back and calling for more engagement from their tech partners and their brands, and I’m hopeful that the industry will be better for it. Owners, REITs and asset managers assume heavy costs to adopt new systems, whether to keep up with nimbler independents or lead new initiatives for their hotel brands. They’re also acutely aware of the problems caused by decades of underinvestment in innovation, namely aging technology that can’t execute new strategies. They bear the brunt of rising costs for acquisition and distribution that grow faster than revenue gains.

A Global Perspective Is Key to Maximizing Revenues, Profits

Duetto Research Blog 25 September 2017
Every so often it’s important to take a 30,000-foot-level look at revenue management. The true goal of the discipline, says the author, is not to maximize revenues; it’s to maximize profits. And to do so requires a global perspective on sources and potentials of business. He concludes from a global profitability perspective, the most valued hotel guest segment is group, more than leisure guests or corporate individual travel customers. He says group business typically has the lowest cost of acquisition, produces the most ancillary revenues and pays their invoices by check.

What's On the Horizon for the Hotel Industry?

Duetto Research Blog 15 September 2017
It wouldn’t be a CEO panel at a hotel conference if the biggest names on the speaker lineup weren’t asked for their predictions on upcoming industry performance. After several years of “enjoy the ride” and then a year or so of “cautious optimism,” hoteliers at last month’s Hotel Data Conference in Nashville were less optimistic. On Day 1 of the conference, STR’s President and CEO Amanda Hite announced the company’s revised forecast, which showed expectations of slower ADR and RevPAR growth than what was previously announced.

How Cognitive Computing Will Transform Hospitality

Duetto Research Blog 14 September 2017
Plenty of companies are reorienting themselves around machine learning and predictive analytics. Take Netflix, for example: It uses machine learning to recommend movies or a series you might like based on what you’ve previously watched. But the amount of data available relating to a person’s preferences extends far beyond whether or not you like House of Cards. Imagine if all the data available about an individual could be aggregated, analyzed and then used to deliver an experience unlike any other?

Gambling Revenue Drops in Atlantic City

Duetto Research Blog 13 September 2017
At first blush, the news sounds bleak—overall casino gambling revenue for Atlantic City was down 2.7% in July. But look closer. Turns out the numbers include comparisons to when the shuttered Trump Taj Mahal Casino Resort was open. If you take the Taj Mahal out of the equation, the news is actually pretty encouraging. The city’s seven remaining casinos saw their gambling revenues increase by 3.9%. This includes internet gambling, which grew by 18.5%.

Look for Casino Revenue-Driving Tools at G2E

Duetto Research Blog 12 September 2017
When you arrive on the Las Vegas Sands show floor for Global Gaming Expo next month, expect the newest bright and shiny slot machines, with this year’s focus on novel social games catered to millennials. Among the shiny new toys and head-turning booths, you’ll see a smattering of mostly understated suppliers dedicated to back-of-house technology. Ironically, it’s the least sexy tools that have the potential to make or break the success of your business.

What NOT to Look for in a Hotel Revenue Manager

Duetto Research Blog 8 September 2017
In my six years as co-founder of Duetto, we’ve grown from a two-man operation working at a single desk to more than 100 people in five offices across the globe. While I haven’t hired everyone at Duetto, I was highly involved in many, and I’ve led the development of a culture in which all of our new hires must fit.

Marketing Data, Technology Enable Hotels To Compete Alongside OTAs

Duetto Research Blog 6 September 2017
The digital revolution has given independent hotels a place on the world stage, but it is often hard to find them beneath the dominant marketing presence of the online travel agents. For many individual hotels and small chains, driving web traffic and direct bookings is a vital part of their marketing mix. Tools such as branded search, paid search marketing, metasearch advertising, SEO and content marketing are all key to levelling the playing fields between the large OTAs and small chains or bespoke properties.

The UK: Maximising On Market Uncertainties

Duetto Research Blog 1 September 2017
The UK hotel market has been on a roller coaster ride in recent years. First, there was the 2008 recession, then the 2010 European debt crisis, before London saw a raft of new hotel openings for the pre/post Olympics period (as well as enjoying a successful Games). More recently, business has become more volatile due to terror attacks and political uncertainly as Brexit negotiations get underway.

Optimizing Hotel Distribution for All Parts of the Customer Journey

Duetto Research Blog 29 August 2017
New research sheds light on the unique booking behaviors of Mexican travelers, who show greater propensity for planning last-minute travel. Hotels might benefit from many guests paying higher prices for waiting too long. But it’s still important to their Revenue Strategy to optimize hotel distribution and marketing for consumers researching their travel options further out in the booking window.

Exploiting Big Data Is Key to Revenue Success

Duetto Research Blog 28 August 2017
Seven trending hotel news stories that will have an impact on your hotel Revenue Strategy. 1. THE FUTURE OF REVENUE MANAGEMENT DEPENDS ON BIG DATA The author has seen the future of the travel industry, and it is Big Data. He argues that accessing the data isn't sufficient; rather, travel professionals-and this particularly means revenue The post Exploiting Big Data Is Key to Revenue Success appeared first on Duetto.

Revenue Management is the Centerpiece of Hotel Operations

Duetto Research Blog 22 August 2017
You need a sales team to get guests in the door and an operations team to take care of them, but more often hoteliers are pointing to a different department as the crux of hotel operations. Revenue managers are the maestro, forecasting demand to calculate price points for the sales team and budgets for the operating team. Today, your revenue team is at the nexus of supply, demand and price, with the ability to shape your business mix toward profitability.

Revenue Teams Under Pressure To Reduce Acquisition Costs

Duetto Research Blog 21 August 2017
What it costs to acquire a customer is becoming as important an issue as what rate you’re charging that guest. As industry executives (especially those in the financial realm) look more closely at costs of acquisition, hotel sales and revenue specialists will be under increased pressure to lower costs while of course raising rates.

Boom Times in Australia, New Zealand are Right Time for Hotels to Bolster Pricing Power

Duetto Research Blog 18 August 2017
Down Under, times are good for the travel trade. As hoteliers in Australia and New Zealand reap the benefits of increased tourism, they also would do well to revisit and refine their pricing strategies so they have more power to hold and yield rate in the future, experts say. According to Tourism Australia, the country recorded a healthy 6.8% increase in visitor arrivals in May 2017 over the same period last year. This brings them to a 9.2% increase in arrivals — translating to 713,000 more visitors — for the year thus far, compared to the same period last year. Not too shabby.

A New Hero: Hotel Technology Can Save the Industry

Duetto Research Blog 17 August 2017
From the outside looking in, it appears hotels and the collective hospitality industry are doing just fine. We’re setting record occupancy numbers, learning more about our guests, and watching new hotels pop up left and right.

Hotels Too Often Undermine Corporate Rate Negotiations

Duetto Research Blog 14 August 2017
New research shows hoteliers often offer public rates that are lower than negotiated rates. Looking at four brand companies—Marriott, Hilton, Starwood and Intercontinental Hotel Group—the data shows they’re making their public rates available nearly half as often as when a negotiated rate beats a public rate, coupled with similar savings opportunities.

5 Trends Shaping Your Casino Revenue Strategy

Duetto Research Blog 8 August 2017
The expansion of casinos across the United States continues to have a major impact on the gaming landscape. Simultaneously, younger casino-goers are ditching traditional games and looking for new, more social types of entertainment. Owners and operators who haven’t adapted by finding their niches in the market and employing a Revenue Strategy to better attract and retain gamers are suffering.

There's More to ADR Calculations Than Meets the Eye

Duetto Research Blog 7 August 2017
Contrary to the good old days when an average daily rate calculation had real meaning, this author agues that hoteliers and revenue managers in particular need to understand that two ADRs actually exist: the guest-facing ADR, or the rate the guest actually pays for a room; and the actual net room rate a hotel receives after related guest-acquisition costs (agency commissions plus a variety of transaction fees and charges) are subtracted.

How Open Pricing Enables More Flexible Cancellation Policies

Duetto Research Blog 4 August 2017
It’s the age-old issue for any industry that deals with perishable inventory: On one side you get a bad rap for overselling or overbooking, while on the other side last-minute cancellations leave you stuck with unsold goods. If you give too much on either side, you’re going to lose a lot of money.

Hoteliers Demand Cloud, Open APIs from Tech Partners

Duetto Research Blog 2 August 2017
Hotel technology insiders have been discussing a giant migration to the cloud for nearly a decade now. Early on, IT teams would frequently debate the challenges and opportunities, masking their fear of the unknown. Then technology leaders began discovering many additional benefits to operating in the cloud. Smaller, more aggressive tech startups became the early adopters and, as they gained traction, disrupted laggards in the space.

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