Hospitality Industry Technology Exposition & Conference
April 11–13, 2018
RAI Amsterdam Convention Centre
Hospitality Industry Technology Exposition & Conference
June 26-29, 2018
Duetto Research Blog 3 January 2018
Hotels in Japan, along with all other tourism partners and industry friends, are looking ahead towards the fulfilment of one of tourism’s biggest prospects: the Olympics to be held in Tokyo in 2020. As with all cities that win sought-after hosting rights, Tokyo has long started up its tourism engine, just as the sporting fraternity is doing. In fact, the tourism industry has already begun to reap some benefits. In January 2016, the Japan National Tourism Organisation announced that a record 19.73 million foreign tourists visited the country in 2015, up a staggering 47.3% from the previous year.
Duetto Research Blog 20 December 2017
On January 1, 2018, a 5% Value Added Tax (VAT) will be introduced on all hotel services, service charges and municipality fees for hotels in the UAE. This new consumption tax will be charged at every stage of the supply chain. It is expected that the new tax will generate $3.27 billion for the UAE Government within its first year, rising to $5.45 billion by 2019. Hospitality revenue in the UAE is reportedly forecast to reach nearly $10 billion by 2020. Yet, recent figures have shown revenue to be in decline. What will the additional 5% VAT charge mean for hotels in key markets such as Dubai and Abu Dhabi? According to data from STR, Dubai hotels saw a 14.8% decline in RevPAR to AED381.20 in September 2017. ADR dropped 10.6% to AED497.67 during that same month.
Duetto Research Blog 15 December 2017
The hotel industry, like so many other business sectors, is on the cusp of profound change. Connectivity, artificial intelligence, the Internet of Things and the data all these new innovations produce are set to change the way hotels function, according to Bret Greenstein, VP of IBM Watson, Internet of Things. Presenting at the third annual Revenue Strategy Forum in London in early November, Greenstein noted that a forecasted 30 billion devices would be connected to the Internet by 2020, contributing to a 160-zegabyte datasphere by 2025. In a presentation filled with big figures and even bigger statements, Greenstein told the audience that the Internet would generate $1.29 trillion in added value by 2019. But how will all this impact hotels?
Duetto Research Blog 12 December 2017
Seven trending gaming industry stories that will impact your casino Revenue Strategy. 1. Supreme Court Poised to Legalize Sports Betting in States that Want it Earlier this month, the Supreme Court heard oral arguments in the New Jersey sports betting case, in which leagues including the NFL, the NBA and Major League Baseball are seeking The post How Would Legalized Sports Betting Affect Casino Revenue Strategy? appeared first on Duetto.
Duetto Research Blog 7 December 2017
Since the turn of the century, several cities across the Middle East have grown to become opulent, luxury destinations for travellers from across the entire globe. But the same cities - which seemed almost immune to a downturn - are now experiencing RevPAR and ADR declines, some seeing double-digit drops year on year. The latest The post 3 Ways Middle East Hotels Can Prepare For a Downturn appeared first on Duetto.
Duetto Research Blog 29 November 2017
Ruby Hotels is breaking new ground in German hospitality. The new hotel company was founded in 2013, and opened its first property in Munich in February 2017. The company's lean organisation structure enables it to concentrate on the essentials, delivering a contemporary, affordable form of luxury for the modern, cost- and style-conscious customers that it The post Ruby Hotels Uses Innovation to Deliver 'Lean Luxury' appeared first on Duetto.
Duetto Research Blog 28 November 2017
The 1950s was an interesting decade. Bill Gates was born, Disneyland opened, Marilyn Monroe and Elvis Presley became popular world icons, and Diner’s Club issued the first credit card that would change the financial lives of everyone in the years to come. As Diner’s Club transformed finance, so did Gérard Blitz the travel industry by creating the all-inclusive model by Club Med in 1950.
Duetto's Inaugural Consultants Day Brings Together Revenue Consultants From Across Europe To Discuss Key Issues Affecting Hotel Revenue
Duetto Research Blog 27 November 2017
San Francisco, November 21, 2017 - Duetto, the hospitality industry's only Revenue Strategy Platform, recently brought together revenue consultants from the UK, Spain and Portugal to discuss the most pertinent issues affecting hotel revenue teams in Europe. At the end of September, Duetto welcomed 20 consultants to its EMEA headquarters in Waterloo, London. The half-day The post Duetto's Inaugural Consultants Day Brings Together Revenue Consultants From Across Europe To Discuss Key Issues Affecting Hotel Revenue appeared first on Duetto.
Duetto Research Blog 22 November 2017
Although pre-occupied with the effects on earnings by a wide swath of external events, public hotel company leaders still focused on distribution and revenue issues during recent calls with stock analysts to discuss third-quarter earnings reports. Among the top-of-mind topics discussed by the executives were cancellation policies, loyalty programs and direct-booking marketing campaigns. Hilton Worldwide The post Q3 Results: New Cancellation Policies Lead to Flexible Pricing appeared first on Duetto.
Duetto Research Blog 21 November 2017
Seven trending hotel news stories that will have an impact on your hotel Revenue Strategy. Expedia Media Solutions has released its findings on travel trends across various generations of travellers from Asia Pacific, showing specific attitudes and motivations of travellers from Australia, Japan and China. A few of the many interesting insights: Australian Gen Z and Chinese Millennials travel the most, while comparatively the younger generations in Japan may be suffering from vacation deprivation. Younger Australians are more likely to take international trips than their older counterparts, which is a sharp contrast to China and Japan, where the younger generations primarily travel within their own countr
Duetto Research Blog 17 November 2017
Hoteliers need to close the gap between what the customer wants and what they actually deliver, otherwise they'll end up facing a Kodak moment, says Rik Vera, Co-Founder of Nexxworks. Discussing 'extreme customer centricity' at the third Revenue Strategy Forum in London, Vera talked about the impact of the new normal - the digitisation of The post Get Digital To Avoid Having A Kodak Moment appeared first on Duetto.
Duetto Research Blog 13 November 2017
Seven trending hotel news stories that will have an impact on your hotel Revenue Strategy. 1. HOTELS' DIRECT-BOOKING EFFORTS ARE KILLING OTAS The major online travel agency holding companies have been taking a beating of late on their bottom lines and in the stock market. The reason, according to this Reuters story, is increased pressure The post OTA Stock Plunges Attributed to Direct-Booking Efforts appeared first on Duetto.
Duetto Research Blog 9 November 2017
Germany’s hotel market is one enjoying strong growth at present. In 2016, the country recorded 80.8 million overnight stays, while the German National Tourism Board has forecast up to 121.5 million overnight stays by 2030. Part of the secret behind Germany’s success is that it, quite simply, has something for everyone. It is a well-respected business and convention travel destination, thanks to its own heavy industry and financial hub status. The spin-off of that has been a world-class convention and trade fair offering. This sector accounted for 6.7 million promotable business trips in 2016. Germany is also a popular leisure market, especially with Europeans. It is the second most visited destination by Europeans and the number one city break destination by those travelling from the EU.
Duetto Research Blog 6 November 2017
Each time I visit our San Francisco office, not only do I have a favorite hotel that I stay in, but I have a specific junior suite at that hotel that is perfect for me. I've stayed in this same room more than a hundred times. Yet, each time I call or visit the brand The post Revenue Strategy Report: The Hotel Industry's Big Bet on Personalized Loyalty appeared first on Duetto.
Duetto Research Blog 3 November 2017
Now more than ever, revenue managers need to devise strategies to rein in galloping increases in the cost of customer acquisition. The hotel industry has been on a seven-year-plus run of improving performance but for a variety of reasons, that upward trajectory could soon flatten out or even dip. Growth in RevPAR for the U.S. hotel industry is forecast to be under 3% annually through 2021, or worse if an economic recession or some Black Swan event has a negative effect on hotel demand. Such a scenario could set off another stampede by hotels toward costly online travel agency business to fill rooms.
Duetto Research Blog 2 November 2017
Revenue management teams need to work together with the marketing department if they are to adopt an agile Revenue Strategy that maximises on market opportunities, according to speakers on a webinar titled, How Digital Marketing Can Power Your Hotel Revenue Strategy, which took place on 26 October 2017. Three industry thought leaders came together to discuss how, in today’s constant technically evolving marketplace, hotel management teams should be working together on their marketing message and Revenue Strategy. Michael McCartan, Managing Director for Duetto’s EMEA team, tackled the hot issues of the day related to Revenue Strategy, including digital disruption, total hotel integration and guest-centric pricing.
Duetto Research Blog 27 October 2017
Once again, the interplay between gaming and non-gaming spending was one of the hottest topics at the annual Global Gaming Expo. Executives continued to insist both sources were integral to an optimal casino Revenue Strategy and suggested properties look to invest in offerings and amenities both on and off the gaming floor. Not that every gaming company has to go as far as MGM Resorts, which built T-Mobile Arena on the Las Vegas Strip in a joint venture with Anschutz Entertainment Group for hundreds of millions of dollars. But, as MGM’s Senior VP of entertainment Rick Arpin said of the rationale for investing in the arena, attracting a more diverse group of visitors would yield incremental traffic and better revenue in the city. He and other participants in a G2E panel thought that dynamic can play out the same on a smaller scale at most properties looking to diversify their amenities.
Duetto Research Blog 23 October 2017
Anybody who’s been to my house or Duetto’s offices would know I’m a huge “Star Wars” fan, but lately, the conversations I hear about artificial intelligence and how it might disrupt hotels and casinos remind me more of “Blade Runner.” Do we need to act like Harrison Ford hunting replicants and disable AI before it creates some dystopian future? No, I don’t think so. I won’t weigh in on the larger debate about how AI is shaping the future of work. Elon Musk and Bill Gates are doing plenty of that already. I can only really speak to the potential AI has for the hotel and casino industries, where I’ve spent my whole career.
Duetto Research Blog 20 October 2017
While going through old books the other day, I came across a textbook from my Ancient Greek class in high school. Thumbing through the book, an interesting word jumped out at me: “tautology,” which comes from the Greek “tauto” (the same) and “logos” (word or idea). A tautology is a figure of speech to describe an unnecessary repetition of meaning, basically using more than one word to say the same thing.
Duetto Research Blog 17 October 2017
The Find My Rate app gives you instant access to your guests’ loyalty rates anywhere, anytime. Casino hosts and front desk employees are using it daily to quote personalized rates to guests at their properties by simply entering in their member IDs and stay dates. We’ve added a feature that’s going to help streamline your workflow after a guest has decided to stay with you. The casino host can simply click the “Reserve” button next to the desired room type to add the reservation request to a brand new Reservation Queue screen.
Duetto Research Blog 17 October 2017
Duetto, the hospitality industry's leader in Revenue Strategy technology, has partnered with Harry's Home, Adlers and Schwarzer Adler in Innsbruck, run by the influential Ultsch family, to bring the cloud-based applications GameChanger and ScoreBoard to Austria, Germany and Switzerland. 'The DACH region is a place where our company and The post Duetto Announces Revenue Strategy Partnership with Owner of Harry's Home Hotels appeared first on Duetto.
Duetto Research Blog 16 October 2017
Seven trending hotel news stories that will have an impact on your hotel Revenue Strategy. 1. ADVANCED ANALYTICS WILL FUEL ABILITY TO PERSONALIZE: According to a McKinsey & Company report, the time is close when hotel marketers and revenue managers will be able to deploy a range of technologies—including predictive analytics, geolocation data and artificial intelligence—to create ultra-personalized (McKinsey calls it “radical”) offers, experiences and pricing to hotel guests. The authors further project that advances in machine learning will improve hotels’ ability to optimize pricing through more accurate analyses and predictions based on market demand signals, local room availability, and a deep understanding of the individual customer’s willingness to pay. Advancements in analytics will also enhance revenue managers’ abilities to forecast business.
Duetto Research Blog 13 October 2017
There is no more dynamic or interdependent business than the operation of a hotel. It’s an environment that brings together various functions —from food and beverage to housekeeping to maintenance to sales and marketing — all under one roof, and with a common goal of maximizing profitability. And while each function is separate, they must all work together and communicate with each other to create an operation that efficiently meets or exceeds guest expectations while maximizing sales and profits for ownership.
Duetto Research Blog 6 October 2017
Commanding a large share of the international business travel market, and with a fast growing leisure sector, hotels in Germany appear to be busier than ever. According to the German National Tourist Board, Germany saw 80.8 million international overnight stays in 2016, with the country the second most popular destination for Europeans. But are hotels seeing the high revenues to go along with their high occupancies?
Duetto Research Blog 5 October 2017
At a busy intersection in the heart of Sydney’s central business district stands the Tank Stream Hotel, one of the newest international players to join Australia’s thriving hotel industry. Owned by Malaysia’s IGB group and within the St Giles Collection of hotels, Tank Stream Hotel is the group’s only representation in Sydney, although a second one in the Pyrmont district is due to come online within a year. The 280-room Tank Stream Hotel, named for the site of the freshwater stream that was the life source for the first European colony in Sydney, benefits from its ideal location. It is a few minutes’ walk of Pitt Street Mall and Circular Quay, one block away from Wynyard Train Station, and front, back and centre of the city’s finest eateries, retail and entertainment centres.