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  • Next Event

    HITEC DUBAI

    Hospitality Industry Technology Exposition & Conference

    December 5–6, 2018
    Dubai, UAE

  • Upcoming Event

    HITEC EUROPE 2019

    Hospitality Industry Technology Exposition & Conference

    April 10–11, 2019
    Palau de Congressos
    Palma, Mallorca - Spain

  • Upcoming Event

    HITEC MINNEAPOLIS

    Hospitality Industry Technology Exposition & Conference

    Minneapolis Convention Center

    June 17-20, 2019

Proactive crisis communication: profiting from the calm before the storm

Hotel F&B 11 October 2018
Crises can derive from humans or natural events. They may or may not be controlled or controllable…BUT YOUR MESSAGE CAN BE!

Mediterranean-focused companies see profits fall post summer swelter

Hotel F&B 11 October 2018
TUI Group and Thomas Cook, tour operators that also have stakes in hotels, have issued updates to show how the hot summer in Europe affected performance.

The Lake Hotel: How they Increased Their Revenue & Direct Bookings

Hotel F&B 11 October 2018
Resting by an idyllic, lakeside setting with a cozy, authentic feel, it’s no wonder that The Lake Hotel Killarney has been welcoming guests with a flourish since the 1820s. Described as “bucolic”, “rejuvenating” and an “Irish paradise” by those who have visited, the third generation of the Huggard family are certainly fulfilling the original legacy of true Irish hospitality, left by Ms Hilda Huggard.

Mastercard Adds New Hotel Benefits For Elite Cardholders

Hotel F&B 10 October 2018
New perks are coming down the line for Mastercard holders with mid-range and premium credit cards. Starting this week, members who hold World and World Elite cards are able to take advantage of a new Hotel Stay and Lowest Hotel Rate guarantee offered through the service, giving elite travelers an extra layer of protection for any booked travel.

The Art of the Upsell: Generating Incremental Revenue

Hotel F&B 10 October 2018
Does your hotel offer ancillary services, but guests rarely book them? Do you want to offer better experiences but have trouble getting offers in front of your guests? If that sounds familiar, you’re not alone.

HotSpot International's Commitment Deepens with Acquisition of Sunray Technology Ventures, Inc.

Hotel F&B 9 October 2018
HotSpot International has announced its intention to acquire Sunray Technology Ventures Inc. (“Sunray”), a leader in hospitality network design and management. The acquisition of Sunray enhances HotSpot International’s capabilities of providing industry-leading networking services to its customers throughout the U.S. and Latin America, and underscores a five-year working relationship between the two vanguards.

Starwood Research: The Real Benefits of AI

Hotel F&B 8 October 2018
So many people are clamoring about AI – or artificial intelligence – but do you really have a firm grasp on how hoteliers are using it to enhance the guest experience?
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All you need to know about OPERA R&A: Watch the demo on demand

Hotel F&B 8 October 2018
If you’ve ever wondered how OPERA Reporting & Analytics gets the right data to the right staff at the right time to execute smartly, here’s your chance.
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Cybersecurity Month: IT Team Spotlight

Hotel F&B 5 October 2018
What is Cybersecurity? It is the protection against the criminal or unauthorized use of electronic data. Ever wanted to know who the Vizergy experts are? Each week during this month, we are going to introduce you to one of our Cybersecurity experts.

Hoteliers: Wake Up! Google's Got Big Travel Ambitions

Hotel F&B 5 October 2018
Google's continued and recently amplified push into the traveler's booking path better be keeping hoteliers and OTAs on their toes.

Weekly Roundup #40: Travel, Tech and Social Media

Hotel F&B 5 October 2018
Our client Accorhotels has announced an expanded partnership with meetings, events, and hospitality technology company Cvent. Accorhotels will now utilize Cvent’s Business Transient solutions exclusively across its more than 4,500 hotels worldwide to manage its corporate travel programmes. The two brands will also collaborate on the creation of new technology for hospitality professionals The Business Transient tools allow hotels to manage their RFP process, market to corporate travel buyers, and improve operational efficiency.

Book a ride with the Google Assistant

Hotel F&B 5 October 2018
Google is rolling out a new way to easily book ride services like Uber and Lyft with your Google Assistant.

How Cambria Pairs Brews With Views

Hotel F&B 4 October 2018
Many rooftop bars have built their reputations on cocktails complementing the view to heighten the experience for guests. But in recent years, the booming craft beer industry—estimated at approximately $2.6 billion—has elbowed its way into that picture, making local brews an indispensable option for rooftops that are serious about raising revenues.

Holy festival boosts Makkah hotel profits

Hotel F&B 3 October 2018
The latest data tracking full-service hotels from HotStats found profit per room at hotels in the Middle East and Africa increased by 25.6 percent year-over-year in August, with multiple markets across the region benefitting from celebrations to mark the Eid al-Adha Holy festival.

New York City Is Home to the Most Expensive Hotel Suite in America

Hotel F&B 3 October 2018
Whenever you start to complain about the price of your hotel room (or Airbnb) in New York City, just think of this place.

KLM adds AR bag size check feature to Messenger, eDreams adds to its app

Hotel F&B 3 October 2018
KLM Royal Dutch Airlines has extended its augmented reality (AR) hand baggage size check feature, recently introduced to its iOS App, to all passengers through the KLM Messenger platform.

Unplug from the Past

Hotel F&B 2 October 2018
From HR as usual to pursuing change: The people pendulum is swinging again and after fluctuating in importance for over a decade, this year the focus on talent has risen sharply across the C-suite.

The Growth of Smart Technology Calls For Smart Strategy

Hotel F&B 1 October 2018
Laurent Voivenel, a senior vice president in operations and development at Swiss-Belhotel International, shares his perspective on embracing innovation and leveraging emerging technologies in the hospitality industry, ahead of HITEC Dubai 2018. Voivenel currently serves as the chairperson for the HITEC Dubai Advisory Council. Co-produced by Hospitality Financial and Technology Professionals (HFTP®) and Naseba, HITEC Dubai will be held on December 5–6, 2018 at the Madinat Jumeirah Resort in Dubai, United Arab Emirates (UAE).

SSL No Longer Negotiable

Hotel F&B 1 October 2018
All Websites Must Meet 2018 SSL Standards for Data Security and Privacy Protection — or Pay the Price with Severe Consequences.

What can you learn from an AI art installation?

Hotel F&B 1 October 2018
The solar farm at SAS world headquarters is a treasure trove of data. Jessica Peter, Senior User Experience Designer at SAS, had an idea about using that treasure in an art installation to show how data can tell a story. Her idea became a reality when she and others at SAS developed an abstract digital art piece that responds to the data from the SAS solar farm.

Exercise Personal Data Security: Tips to Protect Yourself both Online and Off

Hotel F&B 1 October 2018
Tell me if this ever happened to you. You are online searching for someone’s name because you want to make a professional connection and end up finding their home address and phone number on a somewhat suspicious website.

Trainline seeks obvious and not so obvious skills from its data science team

Hotel F&B 1 October 2018
In the past year alone, the data team at Trainline has grown from ten to around 50 people.

The Keys to a Property-wide Revenue Strategy

Hotel F&B 1 October 2018
Seven trending news items that will impact your hotel Revenue Strategy.

England hotels record growth performance this summer

Hotel F&B 1 October 2018
Accommodation providers in England saw an increase in bookings during the summer school holiday period compared to last year, according to a new survey by VisitEngland.

Is your hotel brand limiting your profit potential?

Hotel F&B 30 September 2018
It’s nothing new to hear about hotels or owners who have said “good bye” to brands and have gone on their own as an independent hotel. This is the story of one such hotel and a look at their results. I am also going to highlight the typical costs associated with being affiliated with a brand and what some say is the biggest reason to get out while you can.

Are Airlines Missing a Trick with their APIs

Hotel F&B 18 September 2018
Historically the Low Cost Carriers (LCC) exclusively focused on selling their seats via direct bookings. However, views have changed over recent years and many of the major LCCs in Europe have been busy forging new indirect distributions arrangements with the major GDSs. The impetus behind this move has been to grow visibility and bookings from the less price sensitive business sector who still largely book through their travel management processes.

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