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  • Next Event

    HITEC DUBAI

    Hospitality Industry Technology Exposition & Conference

    December 5–6, 2018
    Dubai, UAE

  • Upcoming Event

    HITEC EUROPE 2019

    Hospitality Industry Technology Exposition & Conference

    April 10–11, 2019
    Palau de Congressos
    Palma, Mallorca - Spain

  • Upcoming Event

    HITEC MINNEAPOLIS

    Hospitality Industry Technology Exposition & Conference

    Minneapolis Convention Center

    June 17-20, 2019

Are Airlines Missing a Trick with their APIs

Hotel F&B 18 September 2018
Historically the Low Cost Carriers (LCC) exclusively focused on selling their seats via direct bookings. However, views have changed over recent years and many of the major LCCs in Europe have been busy forging new indirect distributions arrangements with the major GDSs. The impetus behind this move has been to grow visibility and bookings from the less price sensitive business sector who still largely book through their travel management processes.

Dear Lobby Boy, do you get IT?

Hotel F&B 18 September 2018
Back in 2015, Classic Hotels & Resorts was looking to make the most of the annual Super Bowl championship between the Seahawks and New England Patriots. Ahead of the event, Esteban Velez, who is VP of information technology & cyber security at the $200m chain, which has six hotels, worked with the US Department of Homeland Security to stage an attack on the hotel’s network. The idea was to test whether its security procedure stacked up, and whether staff were well prepared.

WIT Startup Pitch 2018 announces shortlisted startups, and new collaboration with Amazon Web Services

Hotel F&B 18 September 2018
Webintravel (WiT) is collaborating with Amazon Web Services (AWS) for the first time in its annual Startup Pitch event, offering AWS Cloud credits, training, and support to the 12 shortlisted startups selected to participate in the WiT Startup Pitch 2018.

AccorHotels Expects Voice Search to Be Revolutionary for Travel

Hotel F&B 18 September 2018
Voice search isn't ubiquitous for travel yet, but as consumers grow more comfortable with the technology, travel brands should be making major inroads too.

ITB Asia 2018 will reimagine travel with an extensive conference programme of 200 speakers

Hotel F&B 17 September 2018
ITB Asia, ‘Asia’s Leading Travel Trade Show’, will bring together 200 speakers delivering over 200 hours of discussion to offer a well-rounded experience where industry leaders will network and discover the future of travel. Under the conference theme ‘Travel Reimagined’, ITB Asia 2018 will showcase an extensive programme of key presentations and discussions by industry heavyweights from the travel and tourism sector from 17 – 19 October 2018 at the Sands Expo and Convention Centre in Marina Bay Sands.

Insights Spotlight: Revenue Management

Hotel F&B 17 September 2018
We’re taking the time to shine a spotlight on some of the great insights we’ve collected over the past few months. This week’s focus topic is Revenue Management.

Are Hotels missing a trick with their APIs?

Hotel F&B 17 September 2018
Connecting sales and reservation channels directly to third party distributors using APIs is on the rise. It means travel distributors such as wholesalers and online agents can get direct access to hotel to inventory systems, to search for availability and make bookings.

It's Budget Season... Are You Ready?

Hotel F&B 17 September 2018
According to Hospitality Technology’s 2018 Customer Engagement Technology Study, 65% of guests say they are willing to pay higher rates and are more likely to return to a hotel that offers access to the technology they deem important. Guests’ technology demands for 2019 include having a hotel mobile app with a variety of features, the ability to check-in and out from a mobile device, and high-tech features available in guestrooms. However, travelers aren’t the only people demanding better hotel technology.

tnoozLIVE@AviationFestival - Bonny Simi, president, JetBlue Technology Ventures

Hotel F&B 17 September 2018
JetBlue Technology Ventures (JTV) is likely to receive around 2,500 startup pitches this year, everyone of which will be looked at and get a response.

What Is RFM? Top 5 Ways to Elevate Your Digital Strategy & Increase Direct Bookings

Hotel F&B 17 September 2018
The digital landscape is constantly evolving. Hotel digital marketers continue to seek more effective and cost-efficient ways to reach the right audience, at the right place, and at the right time. But do hotel marketers truly know the value of each and every guest and, more importantly, do they understand what motivates guests to choose their hotel, then choose to stay again?

Google is the New 800-lb. Gorilla

Hotel F&B 17 September 2018
Since its acquisition of ITA Software eight years ago, Google’s travel progress has been notable, and recently the search giant began unveiling tools to help predict flight delays, plan trips, and manage itineraries—among other things.

5 Must-Have PMS Features That Help You Delight Corporate Travelers

Hotel F&B 17 September 2018
The hospitality industry is heavily season-dependent and there is only so much one can do that will change this. This makes corporate travelers even more attractive to hotels as they can bring you business round the year. This being the case, how can hotels increase corporate bookings? What are some of the definite ways to appeal to the corporates and win them over?

Introducing a CRS for the Modern Hotel Enterprise

Hotel F&B 17 September 2018
A common problem facing hotels is the quality of their Central Reservations System. Whether the software is outdated, operates in a silo, or is missing functionality, hoteliers are at odds with how to repair the technology to meet their needs. According to a recent study by analyst firm H2C, dissatisfaction is widespread among hotel operators, with one-third of respondents reporting they are missing more than 30% of required functionality from their current CRS. Furthermore, half of all chains report missing at least one key CRS function.

Bedsonline unveils new brand identity

Hotel F&B 17 September 2018
Bedsonline, the leading global provider of accommodation and complimentary travel products exclusively for travel agents, has announced today the launch of a new enhanced offering for its travel agent customers globally to maintain its position as the world’s leading platform for travel agents.

Five Experiences that Build the Revenue Manager Resume

Hotel F&B 16 September 2018
The traditional career path for most Revenue Managers is to start in Reservations or the Front Office and then jump into an RM role. While this may be the most efficient process for sourcing RMs, it is not necessarily the most effective. Many hotel companies are beginning to realize that great Revenue Management is more about creating value and wealth than it is about uploading rates and creating pace reports.

Expectations vs. Reality: How to Better Serve the Connected Traveler

Hotel F&B 16 September 2018
In a world of personalization, travel companies still have a long way to go to achieve a true single view of their customer.

Hotel Tech Watchlist 2018

Hotel F&B 14 September 2018
Tech and travel continue to evolve. A new report from travel and technology firm Sabre Labs explores the tech poised to have the most profound effect on travel over the course of the next decade.

Johnson Factors Quality into Airline Metrics

Hotel F&B 14 September 2018
When Shawn Johnson took charge of The Church of Jesus Christ of Latter-Day Saints' travel program in 2013, he couldn't help but notice travel management tended to bring "a hyperfocus on managing and lowering costs." As such, many of the metrics used—particularly airline cost per mile, per segment and per traveler—only told part of the story he needed to know to manage travel effectively.

Oxygen Hospitality to Use Blockchain Technology to Tokenize Short-Term Note Offerings

Hotel F&B 14 September 2018
Real estate investment and hotel management company, Oxygen Hospitality Group, Inc., announced it has entered into a technology agreement with Token IQ, Inc. Under the agreement, Oxygen Hospitality will use Token IQ’s securities compliant, patent-pending, and token development platform to implement multiple phased smart contract and token offerings, beginning with popular short-term investment notes.

Weekly Roundup #37: Travel, Tech and Social Media

Hotel F&B 14 September 2018
Expedia Group, the world’s largest online travel company, and Scotland’s national tourist board, VisitScotland, are joining forces to help drive travel demand through supporting the country’s hoteliers. Through the new agreement, Expedia Group will work in collaboration with VisitScotland and hotel partners to build awareness of its suite of value-adding technology tools, help maximize hotels’ offering, and boost demand, particularly during low season.
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Hotel Spero Drives Big ROI with Upsells Functionality

Hotel F&B 14 September 2018
Read about how Hotel Spero uses Revinate Marketing's upsell program to drive revenue, increase their ROI, and enhance the guest experience.

Approaching The Tech Buffet Without Getting Sick

Hotel F&B 14 September 2018
How to build a tech stack based on what your guests need (instead of just what’s available); Don’t lie; you know you’ve done it, I sure have: The hotel breakfast buffet, you’re so hungry and there’s so much food, you want your money’s worth, each station looks better than the one before it, and those decorated plates piled with pancakes the size of your head make it all too delicious to pass up (I usually have these as my 'dessert course').

August Preliminary Results Show Total US Occupancy up 0% to 2%

Hotel F&B 13 September 2018
Hotel occupancy growth is set to rebound to 0% to 2% in August following a 0.2% decline in July, according to preliminary data from Smith Travel Research that was released September 7. July's decline was fueled by a 1.9% decline in demand, which was the lowest level since July 2017. The occupancy decline in July was the first monthly decline in the past 12 months.

Flight Centre's Hotel Management Business BHMA Selects TravelClick's Award-Winning iHotelier(r) Central Reservations System

Hotel F&B 13 September 2018
TravelClick, a leading global provider of data and revenue-generating solutions for hoteliers, today announced the Company’s new partnership with BHM Asia (BHMA), a regional Asian-Pacific hotel management company that’s wholly-owned by the Flight Centre Travel Group (FCTG), to adopt TravelClick’s industry-leading iHotelier® Central Reservations System (CRS). Leveraging TravelClick will help BHMA to increase website conversions and reduce guest abandonment rates with a transformative new reservation experience.

Hotel Budget Season: Knowing the Past Helps You Succeed in the Future (Part 2 of 4)

Hotel F&B 13 September 2018
Your budget represents your first forecast for the year. How do you make that forecast as accurate as possible? It starts with a deep dive into the past. One of the most important elements of your hotel budget planning process is examining accurate historical data – what worked, as well as what didn’t work – in order to end up where you want to be by the end of 2019. Here are some key considerations when it comes to analyzing your historical data and creating your budget for the coming year.
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SHR Selected by GreenTree Inn Hotels as New Distribution Partner

Hotel F&B 13 September 2018
SHR, Sceptre Hospitality Resources, a pioneer of advanced hotel distribution technologies and developer of Windsurfer® CRS, has been chosen by GreenTree Hospitality Group, a leading hotel owner, operator, and franchisor of the GreenTree Inn and GreenTree Inn & Suites branded hotels, as its strategic distribution technology provider.

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