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  • Next Event

    HITEC EUROPE 2019

    Hospitality Industry Technology Exposition & Conference

    April 10–11, 2019
    Palau de Congressos
    Palma, Mallorca - Spain

  • Upcoming Event

    HITEC MINNEAPOLIS

    Hospitality Industry Technology Exposition & Conference

    Minneapolis Convention Center

    June 17-20, 2019

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[Infographic] How the right PMS can help you Upsell better

mycloud HOSPITALITY 18 January 2019
In hospitality jargon, ‘Upselling’ is the opportunity that hotels have where they can provide additional services to their guests that will enhance their stay. The right PMS should be able to empower you to maximize your chances and benefits of Upselling. How do you, then, decide on which PMS to opt for? We’ll get to that right after we discuss the features that your PMS must have to make that happen.

How Are Facilities Teams Using Technology Today, And In 2019?

mycloud HOSPITALITY 17 January 2019
Survey data in a newly released “Facilities Technology Trends & Buying Best Practices” report shows a nearly unanimous (99%) belief of facilities decision-makers that the importance and use of technology will only continue to grow. Released by ARC Document Solutions, the industry research reports insights into the evaluation and acquisition of technology that facilities teams use to meet operating objectives.
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Leveraging Technology to Deliver Connected Guest Experiences

mycloud HOSPITALITY 17 January 2019
The Hospitality Industry is rapidly evolving and keeping up with changes in technology can be a challenge for hoteliers. Buzz words like artificial intelligence, biometrics, robotics and virtual reality can be confusing to even the most seasoned hotelier as disruptive technologies engulf the industry today, and some undoubtedly will transform it.For hotel leaders, it's essential to understand how these innovations align with guests' changing needs - as well as allay the fears, real and imagined, associated with them. The interaction and relationship hotels have with their guests no longer lasts solely for the duration of their stay. Instead the relationship begins from the moment the guest starts searching for somewhere to stay right through the booking process, pre-stay interaction, arrival, stay, departure and post-stay.
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Technology Helps Consolidate Meetings and Business Travel Programs

mycloud HOSPITALITY 16 January 2019
At many companies, different departments oversee the planning of small offsite meetings and the procurement and booking processes for corporate business travel. In addition, small events are often charged on corporate credit cards, and the expensing is categorized under general travel and entertainment, rather than business development. That discrepancy causes inefficiencies, including a lack of
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The Future of Your Mobile Site Is Progressive Web AMP (PWA + AMP)

mycloud HOSPITALITY 16 January 2019
Mobile devices are an extension of our lives; information search, purchasing, social sharing, navigation, and communication. Today, people use their mobile devices for just about everything they do, from shopping to hotel booking to travel planning. The revolution in mobile usage has given rise to some important user behavior changes.
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Event Tech Trends 2019

mycloud HOSPITALITY 15 January 2019
The new year has begun, which can only mean one thing – time to round up the biggest event tech trends of 2019! While some trends change over time (virtual reality for one), it’s always surprising how many of trends stay the same, evolving over the years in sometimes very subtle ways. When it comes to technology, the biggest difference in trends is accessibility. As event technology continues to develop and be refined, it becomes easier to implement, making accessibility better than ever. That’s good news for everyone.

How to Choose the Right POS System in 4 Steps

mycloud HOSPITALITY 14 January 2019
It’s important to have the right tool for the job. For restaurant owners, choosing the appropriate Point of Sale (POS) system impacts every aspect of the business. Your POS can make or break the customer experience by changing the way guests order and pay for menu items. It has a big impact on employee loyalty because they spend most of their time interacting with whatever system you choose. On the back end, this powerful software determines the time and effort you’ll need to spend choosing your inventory, paying your employees, and even doing your taxes.
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2019 Smart Decision Guide to Property Management Systems: Topic Overviews Part 1

mycloud HOSPITALITY 11 January 2019
In the digital era, customer expectations are rising exponentially, and they involve greater degrees of personalized service. Meeting such demands requires smart decisions, none perhaps more important than selecting the right PMS – a cornerstone for delivering exceptional guest experiences.

The Room Key: Five Tips for Growing a Career in Luxury Hotels

mycloud HOSPITALITY 11 January 2019
How can a recent hospitality school graduate find success in the luxury hotel segment? Hospitality school graduates exit school with more than just a degree; they have an excitement for the future and are eager to start and build their career. Pursuing a successful career in the luxury hotel segment takes dedication. This segment of hospitality is one that takes added knowledge as well as passion for exceptional personalized service. The guest expectations are high, and having this foundation supports the creation of the memorable guest experiences that luxury guests are looking for.

Three Top Tech Gadgets for Hotels at CES 2019

mycloud HOSPITALITY 10 January 2019
CES 2019 is now in full swing. The world’s most massive tech event takes place in Las Vegas every year and attracts about 180,000 tech professionals from 155 countries, over 4,500 exhibiting companies, as well as major media and prominent bloggers. We've rounded up three top tech gadgets unveiled this year that are relevant for hotels.

Consumers Want to Interact with Hotels via Mobile Devices

mycloud HOSPITALITY 10 January 2019
Grand View Lodge, a golf and spa resort in Minnesota, recently debuted a new digital interface with help from SpotCues, a software company whose mission is to "connect apps, people and systems through dynamic, contextual experiences & intuitive, fluid communications." The new interface, which is a mobile app that includes a concierge chatbot and micro-apps that enable guest to book activities, reserve golf times, look up resort hours and other information, has so far been able to reduce the response time to guest requests by 15%, lower the number of concierge calls by 15%, increase resort activity sign-ups by 20% and increase overall front-line staff productivity by 5%.

Hotel Technology Innovation Summit 2019

mycloud HOSPITALITY 10 January 2019
Ctrip has invested in Yunji Technology, a Beijing-based company that makes robots for a variety of industries, including hotels. Terms of the deal were not disclosed. In an email, Ctrip says the two companies will work together to “promote smart service applications in the hospitality industry” and “make travel smarter and happier for its users.”

What's Trending in Business Event Technology

mycloud HOSPITALITY 9 January 2019
What are the top technology trends in the business events industry in the coming year? Who better to ask than the tech experts at Convening Leaders, many of whom presented educational sessions in the Innovate and Elevate Area. We asked: “What’s the one technology trend you are keeping your eye on in 2019?”

Talking Connected Customer Experiences: An Interview With Jos Schaap, CEO & Founder, StayNTouch

mycloud HOSPITALITY 8 January 2019
With a 20+ year track record in hotel software technology, Jos Schaap is a leading authority on how it can help to enhance the guest experience. Jos SchaapJos began StayNTouch with the vision of re-inventing hotel PMS technology; making it simple, mobile and transitioning the software to the cloud. StayNTouch was successfully sold to Shiji Group in September 2018 and Jos currently manages several business units for the Shiji Group while remaining CEO of StayNTouch.

Four F&B and Hospitality Start-Ups Jeff Bezos and Bill Gates are Betting Their Money On

mycloud HOSPITALITY 7 January 2019
The world’s wealthiest investors have long realized the growth potential that hospitality & food companies offer. We rounded up some of the top start-ups the world’s most prominent billionaires are placing their bets on.

Convening Leaders Explored Your Way

mycloud HOSPITALITY 6 January 2019
Uniquely designed Content Studios are immersive-learning environments created for education, interaction, and experience in specific program topics — from events strategy to the hottest trends in the industry. Studio experiences are designed to spark conversation, showcase innovation, and create “wow” moments that can foster emotion and connection.

Maximizing Hotel Space for More Profit

mycloud HOSPITALITY 6 January 2019
It's a new year, and all around the country, people are creating their New Year's resolutions. Maybe you want to lose some weight, make more money or be more organized. But what about your business? Have you set goals beyond your standard budget and marketing plan? How will you develop your potential for profitability in the new year?

Win at Negotiating AV Services with Hotels

mycloud HOSPITALITY 5 January 2019
Date, venue and rates are critical and typically given priority in the earliest stages of the meeting planning cycle. However, leaving audio visual (AV) equipment services to the end could be a costly mistake, especially when negotiating these services with a hotel. Many hotel contracts mandate use of an in-house AV provider and contain clauses prohibiting use of other vendors or charge for the privilege of using the planner’s preferred vendor. Knowing this and other nuances associated with AV services contracting can help contain event costs and access to the optimum AV solution.

OTA & Travel Distribution Update: Priceline is back full steam despitechange in name and business model; Resellers running amok with hotel rates

mycloud HOSPITALITY 4 January 2019
Booking Holdings Inc. (fka Priceline.com) is back. The attached Wall Street Journal story provides a great overview of Booking Holdings’ rise from the 2001 dot-com ashes as its market value grew from less than $200M to greater than $100B (earlier this year). From all appearances, Booking Holdings is now betting its future on Chinese travelers and the many travel technology companies that cater to them.

Raising The Curtain On Revenue Strategy

mycloud HOSPITALITY 3 January 2019
The Curtain hotel and members club opened in the up-and-coming London borough of Shoreditch in May 2017. Located in the vibrant, creative hub of the UK’s capital, The Curtain offers 120 rooms, a member’s club, leisure facilities, event space, and some great F&B outlets, including Red Rooster.

Revenue Management Resolutions: Starting 2019 Off Right - Data, Channel and Room Type Management

mycloud HOSPITALITY 3 January 2019
Budgets are complete, approved, and put to bed. Starting 2019 off right can set your full year up to success. Can you track your business on a granular level? Are you getting what you need from the data at your disposal? Are your channel code and room type management tactics optimal for your property? In a recent webinar we discussed these very questions.
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9 tips for revenue management in 2019

mycloud HOSPITALITY 3 January 2019
When you run a property, there’s a lot to keep on top of. Sometimes it can be hard to know where to start when it comes to revenue management and the business side of things. To help point you in the right direction, we’ve rounded up our 9 top tips for running your hotel business in the coming year.

Integrating Technology Into Hospitality Furniture

mycloud HOSPITALITY 3 January 2019
As a fourth-generation family-owned company of furniture makers, we have watched furniture evolve in the hospitality market throughout the years. Over the past decade, we have noticed that the hospitality industry has been shifting its design process to prioritize and integrate technology into the guest experience. Specifically, we have noticed the demand for products that have integrated technology—automated wardrobes, LED lighting, USBs and charging ports, as well as bluetooth speakers. The most important and expected amenity in a hotel or restaurant is convenience, and for this generation of travelers, that translates into an experience that supports their high-tech lifestyle.

How Big Data, AI Technology and Personalization Will Impact Travel

mycloud HOSPITALITY 3 January 2019
The growing expectation among travelers is for a seamless and personalized travel experience in 2019. And thanks to Big Data, Artificial Intelligence (AI) technology, and savvy online marketing campaigns, consumers may get their wish, according to industry experts who weighed in on the ExpertFlyer’s One-on-One blog.

11 Event Tech Trends That Shaped 2018

mycloud HOSPITALITY 28 December 2018
The personal touch attendees expect from meetings is now largely being delivered with the help of machines. Yes, the event business has officially entered the realm of high-tech. From smart apps to the Internet of Things (IoT), event professionals must either master programming along with spreadsheets and CRM database building—or hire someone who does. Smart Meetings covered all the must-have tech advances this year to help you stay at the top of your game.

OTA & Travel Distribution Update: Booking.com weighs in on the need forfurther EU regulation; Seattle law firm pursues Expedia again

mycloud HOSPITALITY 28 December 2018
Both regulatory investigations and consumer complaints feature prominently in this week’s distribution news.

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