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    HITEC DUBAI

    Hospitality Industry Technology Exposition & Conference

    December 5–6, 2018
    Dubai, UAE

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    Hospitality Industry Technology Exposition & Conference

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Hotel trends in 2018

Mews Blog 5 January 2018
Every year, the colour experts at the Pantone Colour Institute read the proverbial tea leaves and proclaim a colour of the year. For those that missed it, this year it’s Pantone 18-3838, also known as ultra violet, and, according to the company, it alludes to the mysteries of the cosmos and the unknown…
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How to find the right price

Mews Blog 4 December 2017
90 percent of the world’s hotel properties still don’t use a proper revenue management solution despite the potential revenue uplift it could give of over 20 percent. Why? Because it is hard to do. To do it right, hundreds of thousands of pricing decisions would need to be taken every year. Curiously, those 90 percent who don’t have a proper solution mostly use a manual entry spreadsheet that can't forecast anything. Ideally hotels should be trying to guess what customers are actually willing to pay but it takes some complex statistics and heavy science to get close. In short, to do revenue management in a smart way is too costly and time consuming for individual hotels to achieve.
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All you need to know about hotel door locks

Mews Blog 17 November 2017
Locks and keys are undergoing a rare historic shift from mechanical to electronic, after having evolved little for millennia. The foundations for the current change were laid in 1975 when Tor Sørnes patented the first electronic keycard lock and opened a new market for programmable locks and the potential for a range of authentication methods. Half a century later, it seems we are only now starting to glimpse the potential for electronic lock technology.
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Why a demo environment is key when switching PMS [Mewscast]

Mews Blog 13 November 2017
In this episode of Mewscast, Richard, Matt and Greg discuss the on-boarding process for hotels when switching to a new PMS and the importance of a demo
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Transparency: The Final Frontier (in PMS sales)

Mews Blog 13 November 2017
The decision to change property management systems for many hotels can be a daunting affair to say the least. Data migration, changes in operational processes and the inefficiency to re-train staff are just a few of the major concerns which hotels and hostels raise when switching to a new PMS. In fairness, these reluctancies are understandable, considering the implementation process which many PMS providers currently offer.
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The future of hotel housekeeping

Mews Blog 6 November 2017
Frictionless internal communication is what creates the “magic” guests feel when entering a well-run hotel. But there are some departments that have an intrinsically high level of miscommunication and misunderstanding that, if not corrected, can lead to open rivalry and blame games between employees whenever things hit the proverbial fan. The traditionally turbulent relationship between the front office and housekeeping department is too often the headline act and, as with any sibling rivalry, is based entirely on the quality of communication between the two.
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Key takeaways from the Hotel Technology Revolution Forum

Mews Blog 1 November 2017
Last month, the great and the good of the hotel tech industry gathered in Amsterdam to discuss the future of hospitality and the trends in hotel tech. If you missed out, here are the key takeaways from the conference that featured hundreds of attendees and dozens of hotel tech solutions at the bleeding edge of the hospitality industry.
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Why moving from offline to online payments will future-proof your hotel

Mews Blog 9 October 2017
The seamless automation of payments using an online payment gateway is becoming essential for both an excellent guest experience and robust cyber security. Do you have any credit card data stored in your back office? If so, then, like many hotels, you may be at grave risk. The threat of data fraud is real and using clunky payment terminals or asking guests to fax or email card details is like leaving your back door open for hackers and fraudsters.
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How hotels and hostels can supercharge direct bookings

Mews Blog 11 September 2017
The reality within the hotel industry is that online travel agencies (OTAs) are increasingly favoured by travellers who would rather have one seamless booking option than dozens of confusing booking engines offering irrelevant products and outdated loyalty schemes. For all of us within the industry, this is no longer news and persistent marketing campaigns by the likes of TripTease have served to underline it.
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Podcast: Removing the reception desk, the demands of the millennial traveler and how to overcome the challenges of implementing new technology

Mews Blog 22 August 2017
Can you remove the reception desk from a hotel? Matthijs, Richard and Greg discuss the many challenges of innovating traditional processes from within a hotel. “There’s always been this need in hotels, to be be behind this desk, and it's never changed” explains Greg. But as Matthijs explains, Richard did this successfully in his first hotel project at The Emblem hotel. He actually said, "I'm going to remove that reception desk and we'll see what happens." Listen to the podcast below to find out what happens when you remove the reception desk, how you can automate your billings process and why guests actually prefer online check-in.

The trouble with being an Oracle (Why the move to a Cloud mindset is always painful)

Mews Blog 31 January 2017
When Oracle purchased Micros back in 2014 for $5,3 billion, they gave us all the expectation (and instilled a fear in companies like ours) that they were taking this industry-leading product and were going to improve on it. Since then, most of us had expected that there must be a secret, hidden product being built, and once released it will have retained all the value of the existing version, while expanding functionality and ease of use. To this day, I wonder if the acquisition incorporated a process where actual customers, who work with the system day-in-day-out, were asked which features and improvements would make its solutions a front-runner once again.
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Mews Systems raises 1.5m EUR to accelerate and innovate hotel management

Mews Blog 25 November 2016
Mews Systems announces that it has successfully raised a 1.5m EUR investment from Axivate Capital, to help accelerate the growth of its Property Management Platform. Mews has built a complete cloud enterprise solution for hotels and hostels, and the only solution which features a fully integrated online check-in procedure. The fully mobile solution comes with integrations into 35 industry partners, guest concierge application, web booking engine, open APIs and a fantastic user interface that allows quick and easy training and onboarding.

General Managers: 7 changes you could make today to make an instant improvement across every department

Mews Blog 19 October 2016
As a general manager, every decision you make is scrutinised by your staff, and so being a leader requires you to affect every department in your hotel. However, managers often rise through the ranks of a specific department, and are, understandably so, not necessarily comfortable leading some of the other departments.

Defying the Odds - The insanity of building your own PMS

Mews Blog 29 August 2016
Richard and I met each other 6 years ago at a Czech Fashion Show, where they were presenting last season’s collection to a crowd of hipsters, bloggers and 2 misplaced hoteliers. Richard told me about his vision for a hotel he was building in the heart of Prague, and how technology was going to be a big factor in making it the most forward thinking hotel in the city.

A painless PMS switch - dream or reality?

Mews Blog 12 August 2016
Back when I was 25, I worked as the Front Office Manager at the Hilton Prague, a monster hotel of 800 bedrooms with a front office team of 65 persons. One unfortunate night we ran into a problem with our PMS and we learned that it was going to take several hours for the system to come back up and our latest backup report was 6 hours old.
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Overcoming the Challenges of Revenue Management in Hostels

Mews Blog 22 July 2016
A revenue manager's role is like playing financial Tetris in that you are trying to smooth out your inventory, leave no inventory free across any bed category (this will ensure people get rates and availability returned when searching 4 or more nights), knowing when to sell a bed as a bed category, keep enough rooms for the groups department, group together bed bookings to ensure rooms stay on sale...the list goes

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