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  • Next Event


    Hospitality Industry Technology Exposition & Conference

    April 10–11, 2019
    Palau de Congressos
    Palma, Mallorca - Spain

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    Hospitality Industry Technology Exposition & Conference

    Minneapolis Convention Center

    June 17-20, 2019

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    Hospitality Industry Technology Exposition & Conference

    November 12 - 13, 2019
    Festival Arena
    Dubai, UAE

Hotel 2020: Welcoming Tomorrow's Guests

StayNTouch: Hotel Technology Trends Blog 13 March 2019
A recent infographic asks, “Who is the Hotel Guest of 2020,” and how will evolving technological advances most likely shape their expectations. While 2020 once seemed far away, in reality it’s only a few short months away. Reminiscing back to the 1980’s, when anyone predicted what life would be like now, it always seems so futuristic, from flying cards, to hoverboards, automatic jacket driers and everything in between.

How Technology is Shaping the Hotel Guest Experience

StayNTouch: Hotel Technology Trends Blog 11 March 2019
Hands up who remembers the last time they didn’t use their smartphone for a whole day? – Probably very few! It is sometimes hard to believe that little over 10 years ago there weren’t any smartphones but since then a lot of things have changed. Today, we are living in an era of advanced technology, in a world where we are constantly connected and where more people now own cell phones than toothbrushes.

Hotel of the future: How mobile devices are redefining the hospitality industry

StayNTouch: Hotel Technology Trends Blog 12 February 2019
A mobile device has become a vital phantom-like limb for most of us. We have come to rely on our smartphones for everything, from staying in touch with family and friends to delegating errands, managing our home, working, ordering food, buying groceries, paying bills, acquiring and streaming movies and music, booking a taxi, storing loyalty cards, using it as a wallet, opening doors, making payments… the list is endless. They have come to change the very nature of how we interact with the world around us.

Tips to Increase Hotel Occupancy During a Slow Season

StayNTouch: Hotel Technology Trends Blog 7 February 2019
Low seasons can make or break a property, particularly if budgets are already tight. If your hotel is already operating on threadbare profit margins, any significant dip in bookings and revenue can spell disaster. That goes double if the lull comes along with parts of the year that require significant upkeep and maintenance like harsh winter months.

5 Innovative Ways to Induce Productivity and Scale Hotel Revenue

StayNTouch: Hotel Technology Trends Blog 5 February 2019
Running a hotel is like playing the stock market. You’re constantly making investments in new strategies, new team members and new technology to see if they pay dividends in the long-term. One of the hardest places to measure a return on investment is productivity. When methods become set, it’s difficult to know what you’re not doing right and what changes could help increase revenue.

Personalization & Security: Are you keeping your guests' personal data safe

StayNTouch: Hotel Technology Trends Blog 31 January 2019
Cybercrime is big business and security breaches of hotel guest data are becoming all too common, if not a fact of life. 2018 was dubbed “the year of the breach,” with hundreds of major brand names falling victim to data thieves including T-Mobile, British Airways, Air Canada and Marriot – the most recent hotel brand to join a very long list of hotel data breach exposures.

5 Ways Hotels Can Use Technology to Provide Better Customer Service

StayNTouch: Hotel Technology Trends Blog 25 January 2019
Technology has changed the way we travel. Travelers today, regardless of which generation they are a part of, carry and use mobile devices, they crave convenience, automation of pretty much everything, oh and an experience built around them. Not much to ask, right?

Your Hospitality New Year's Resolutions - How To Make Your Hotel More Efficient In 2019

StayNTouch: Hotel Technology Trends Blog 21 January 2019
The new year offers a chance to look at the bigger picture. The calendar beginning anew is a time to take a look back at the year that was and plan for the year ahead, it’s also the perfect time to figure out what you can do to make your hotel run smoothly.

5 IoT Solutions That Can Enhance Your Guest Experience

StayNTouch: Hotel Technology Trends Blog 18 January 2019
The Internet of Things, or IoT for short is said to be the “Third Wave of Innovation” following the Industrial Revolution and the Internet Revolution. And it’s not hard to see why. The number of smart devices continues to increase, and according to a Statista report, 42.62 billion IoT-enabled devices will be connected to the Internet by 2022 – that is 42.62 billion everyday enabled devices working together to ease our efforts by interacting with each other online.

2019 Technology Action Plan for Hoteliers

StayNTouch: Hotel Technology Trends Blog 7 January 2019
Technology continues to become more and more important in the hotel industry. For consumers, technology means an easy life and their appetite for this lifestyle is insatiable. For hotels, technology can help meet the challenge of growing customer expectations and enable them to drive their business objectives better. However, technology is advancing all the time and is constantly unlocking new opportunities aimed at improving customer satisfaction and boosting internal efficiency. It’s a challenge for the hoteliers to keep up with each new development and innovation.

How Technology Can Streamline Your Team's Productivity

StayNTouch: Hotel Technology Trends Blog 3 January 2019
It’s almost certain that you’ve experienced your fair share of operational hiccups. Whether the pain points are obvious or more subtle, a new property management software can iron out the kinks in your day-to-day operations and keep your business running as smoothly as possible. With management technology advancing by the day, an update can do a world of good.

The Hotel Technology Landscape: Challenges and Opportunities

StayNTouch: Hotel Technology Trends Blog 17 December 2018
For any hotel to stay relevant to travelers of today, they need to be adopting the latest and greatest hotel technology the world has to offer. However, there is a vast amount of hotel technology saturating the market, competition continues to grow and new digital tools continue to permeate the market – choosing the right solution is no easy feat.

4 Ways Mobile Technology Can Improve the Hotel Guest Experience

StayNTouch: Hotel Technology Trends Blog 10 December 2018
Research continually and consistently finds that there is a positive, statistically significant relationship between satisfaction and a host of business outcomes such as customer retention, loyalty, wallet share, referral etc. A study conducted by the Harvard Business Review found that guests who had extremely pleasant experience spend over 100% more as compared with those who had less-than-desirable encounters. Clearly, happy guests can ensure healthy revenues for hotels.

Hotel technology trends to keep an eye on in 2019

StayNTouch: Hotel Technology Trends Blog 7 December 2018
It’s almost the end of another year and the hotel industry continues to grow at a rapid pace. Gartner research predicts that the hospitality industry is projected to be the fastest growing enterprise IT sector between 2018 and 2021.

IT Service Accountability Issues: They're More Common Than You Think

StayNTouch: Hotel Technology Trends Blog 22 October 2018
In this digital generation, technology is at the core of almost all activity. It has changed the way we think and how businesses work. In the hotel industry, thousands of companies worldwide provide hundreds of software applications to help hotels and hotel companies manage operations to provide better guest service.

Budget Season: The key tech considerations for 2019

StayNTouch: Hotel Technology Trends Blog 15 October 2018
Budget season is well and truly upon us. Hotels everywhere are in the throes of preparing their annual budgets – if not close to completion. While there are many facets to every budget, each year, technology is taking up a bigger portion of hotel sales, marketing, and operations budgets. Why? Because consumer expectations are growing and technology has become imperative to enhance the guest experience. Today, guests expect technology to be at their fingertips throughout their stay, align with their smart devices and enhance their experience with your property in a way that is convenient, instantaneous and personal.

How Combining Data & Psychology Can Increase Hotel Revenue

StayNTouch: Hotel Technology Trends Blog 17 September 2018
Humans are, in some ways, predictable – something that can come in very handy for businesses who can take advantage of a visitors’ cognitive bias and make better decisions about the products and services they offer.

Does Technology Dehumanize The Travel Experience?

StayNTouch: Hotel Technology Trends Blog 7 September 2018
If any industry lives or dies on its customer service, it has to be the hospitality industry. For almost all hotels, the process of interacting with guests has remained fundamentally unchanged for decades; hospitality involves making others feel comfortable and it is thought that these long-standing traditional values can only be successfully delivered and received as a face-to-face, or rather a human-to-human, interaction with guests. It is a very basic need for the industry.

The Evolution Of Online Travel Distribution & Its Impact On Hotels

StayNTouch: Hotel Technology Trends Blog 13 August 2018
It’s easy to forget that we didn’t always complete bookings via the internet. Before the advent of online check-in and price comparison sites, airline tickets and hotel reservations usually involved booking via tour operators or travel agents. If you wanted to make a hotel booking independently, you would have to research the one you wanted through a guidebook, more than likely make an expensive international call, and follow up with a letter!

Technology-Based Hotel Amenities: What Do Guests Care About Most?

StayNTouch: Hotel Technology Trends Blog 7 August 2018
Hotel amenities have evolved immensely over the past 40 years. Guests now expect so much more and hotels are facing a constant need to add or update amenities to accommodate guests’ ever-changing expectations.

Hotel Technology: Trends Impacting the Hotel Experience

StayNTouch: Hotel Technology Trends Blog 3 July 2018
While not all guests (yet) are digital natives, the majority of them use their mobile as their primary way of interacting with the world around them. So, not surprisingly, when it comes to their hotel stay and travel technology, consumers have high expectations – they want hotels to make their life easier and less stressful. Not only that, but they expect to be recognized and seek a high degree of personalization throughout their entire journey; pre, post stay and mostly importantly during the actual onsite experience itself.

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