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  • Next Event


    Hospitality Industry Technology Exposition & Conference

    Minneapolis Convention Center

    June 17-20, 2019

  • Upcoming Event


    Hospitality Industry Technology Exposition & Conference

    November 12 - 13, 2019
    Festival Arena
    Dubai, UAE

  • Upcoming Event


    Hospitality Industry Technology Exposition & Conference

    April 21–23, 2020
    Palau de Congressos
    Palma, Mallorca - Spain

What Does it Really Mean to Book Direct?

SMS Blog 18 April 2019
I recently attended a conference in California last month. Upon landing at LAX, I realized I had forgotten to book a hotel reservation, whoops! As I waited to deplane, I immediately opened up Google Maps from my iPhone to get a birds-eye view of properties that were in close proximity to the conference facility. I came across a clean, reasonably priced, boutique hotel a few miles from my conference (and bonus – it was directly across the street from a sushi restaurant, bonus).

5 Ways to Increase Direct Bookings on Your Website

SMS Blog 11 February 2019
Direct bookings bring increased value to both your property and guests due to the seamless booking process, aesthetic feel of the site and ability to save money. Guests are able to experience a higher quality of service and are able to reap the benefits of becoming a member, which equates in more loyal customers when booking directly from your website. Properties are realizing the value in increasing direct bookings and are encouraging their guests to book direct by providing mobile solutions, effortless booking and promotions through their websites. With that being said, here are five ways your business can increase direct bookings.

Eight Tech Support Factors to Consider when Choosing a PMS

SMS Blog 26 February 2018
When choosing a new property management system for your hotel or resort, you may be focused on functionality or deciding between cloud-based, hosted or on-premise systems. You may be weighing the advantages and disadvantages of all-in-one systems vs. best-of-breed integrations. However, to ensure a successful deployment and a long and fruitful partnership, evaluating PMS vendors by the application support they provide should be at the top of your list of considerations.

Five Myths About Property Management System Integrations

SMS Blog 18 October 2017
Integration is a hot button topic in the hospitality world. New systems and opportunities appear each day, while longstanding PMS and CRS providers work furiously to integrate with the latest additions to the hospitality technology landscape. The situation can be frustrating for both the hotelier and the PMS provider. However, everyone has the same goal to ensure that hotel and resort systems communicate effectively. Let’s dispel these five common myths about PMS and integration.

Using SpaSoft to Maximize Spa Retail

SMS Blog 8 August 2017
Spa retail is a tricky balancing act. Carry the right inventory, at the right quantity, using the right amount of cash flow and turn a profit. The Spa Director needs to juggle their retail efforts without getting overwhelmed. After all, retail is just one facet of the entire spa business. To make it easier, SpaSoft’s inventory, reporting and retail tools provide the actionable information a spa director needs to effectively manage that segment of the business — in a few minutes each week. By leveraging these tools, spas can see their retail results tick up almost immediately.

How Spas are Using Technology to Elevate Guest Service

SMS Blog 21 July 2017
There is both an art and a science to providing guest service, particularly for hotel and resort spas where guests have high expectations. While remaining focused on classic guest service, many spas are deploying technology to assist them in executing their high-touch service efforts. As the dominant generation shifts away from the Baby Boomers towards Millennials, embracing technology to support guest service is one way that spas can be relevant and welcoming.

Hospitality Technology as a Guest Service Differentiator

SMS Blog 5 July 2017
Whether it’s a five-star property providing five-star service or an economy hotel ensuring a warm welcome and efficient service, a property’s reputation and success are founded on friendliness, efficiency and face-to-face interactions with their guests. Today’s hospitality technology has emerged as a crucial tool for hotels and resorts to meet those goals as they strive to balance their use of technology with classic and timeless customer service. Properties have developed several strategies to enhance service delivery with technology without diluting the essence of hospitality.

Streamlining Guest Service at the Spa Kalahari

SMS Blog 21 June 2017
Part of the Kalahari Resort in Sandusky, Ohio, The Spa Kalahari features 11 treatment rooms and a full service salon. During the high season, the Spa might have as many as 150 appointments scheduled for a Saturday. At peak times, the two receptionists may be juggling up to six concurrent arrivals and check-ins.

Seven Simple Tips for Successful PMS Training

SMS Blog 14 June 2017
You’ve carefully evaluated your technology needs. You’ve completed exhaustive research on the different software solutions available. You’ve compared product features, pricing and calculated your return on investment. It’s time to sign on the dotted line and prepare to go live with your new property technology.

Integration Benefits of Springer-Miller's Resort PMS and Inntopia

SMS Blog 18 May 2017
One of the biggest current trends in tourism is experiential travel. Guests want to immerse themselves in active, adventurous travel. For destination resorts and hotels, there exists a huge opportunity to connect the multitude of experiences they offer with this new intrepid consumer seeking an authentic trip. Technology can help properties offer the types of customizable itineraries that today’s traveler seeks.

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